HealthSight Clinical Advisor Commentary
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Jackson Tate
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User Commentary

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Manager

Loyalty, Product

When HealthSight Clinical Advisor works, it is great, but it often doesn't work. The vendor...

Feb 2024
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Manager

Relationship

When we speak to BD's support, we explicitly state that we are escalating something and that we want...

Feb 2024
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VP/Other Executive

Relationship

BD’s customer service team has been outstanding, and they look at what they can do to support us.

Jan 2024
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VP/Other Executive

Loyalty

We are not staying with BD because the EHR we are installing has a solution that will take the place...

Jan 2024
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Director

Product

With the product, it is easy to see all the medications that the patient is on, and it is easy to...

Jan 2024
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Analyst/Coordinator

Loyalty

HealthSight Clinical Advisor is part of our long-term plans because we use BD's systems for quite a...

Oct 2023
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Analyst/Coordinator

Product

I am not sure whether I would choose to buy HealthSight Clinical Advisor again. Part of the issue is...

Oct 2023
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Manager

Product

Things are really not going that well with HealthSight Clinical Advisor. BD did an update in the...

Jul 2023
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Manager

Relationship

We don't have a ton of interactions with our contact person. That person doesn't actively pursue us....

Jul 2023
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Director

Product

The only complaint I have is the speed at which the HealthSight Clinical Advisor site takes to load....

Jun 2023
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Director

Relationship, Operations

BD’s customer service team has been very helpful to our people as they transition into new positions...

Jun 2023
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Director

Culture

We had some issues when our organization was going through a massive change, and we had to readjust...

Jun 2023
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Director

Product

Overall, our time with BD is going well, and their product is a good supplement to the tools that we...

Jun 2023
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Director

Relationship, Product

One of BD’s strengths is the stewardship information they provide. They give us a packet every...

Jun 2023
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Director

Relationship, Product

HealthSight Clinical Advisor is the status quo. It was upgraded from MedMined, but it has the same...

Jun 2023
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Director

Loyalty

We are part of a health system, and the other hospitals use different software, so we will move onto...

Jun 2023
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Director

Value

HealthSight Clinical Advisor is an excellent value for our organization. I have been happy with what...

Jun 2023
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Director

Operations

BD has made a lot of changes to the platform, and there was initial training, but there was not a...

Jun 2023
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Director

Value

Any additional things that clients need, like for BD to submit Antimicrobial Use and Resistance data...

Jun 2023
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Manager

Relationship

We have always had a slight difficulty with our main contact. They are always great at getting...

Jun 2023
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Manager

Culture, Value

We have always had a flat contract, so there has not been a lot of redundancy or extra charges.

Jun 2023
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Manager

Loyalty

We have nothing negative to say about BD. Just knowing what we see with other vendors on the market,...

Jun 2023
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Manager

Loyalty

We left HealthSight Clinical Advisor recently because of its ongoing issues and because of the...

Apr 2023
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Manager

Product

HealthSight Clinical Advisor’s ease of use wasn’t bad. The product was fairly customizable. I have...

Apr 2023
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Manager

Product

HealthSight Clinical Advisor was very glitchy in that it would drop certain critical things from...

Apr 2023
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Manager

Relationship, Operations

BD offered reasonable support and training, and they were responsive. But there were ongoing issues...

Apr 2023
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Analyst/Coordinator

Product

We use HealthSight Clinical Advisor pretty regularly, and I don’t think we have any complaints. The...

Apr 2023
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Analyst/Coordinator

Relationship

BD’s team is pretty receptive to being contacted and receiving feedback. They work with us on things...

Apr 2023
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Analyst/Coordinator

Product

Our outcomes with HealthSight Clinical Advisor might be improved with further elimination of...

Apr 2023
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Analyst/Coordinator

Operations

If BD could provide some quick, abridged user guides or tip sheets for HealthSight Clinical Advisor,...

Apr 2023
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Manager

Loyalty, Loyalty

Our experiences with the vendor over the last two years have been declining. Right now, we feel like...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

There is a data flow between our EHR and BD's system. When something goes wrong, we will inevitably...

Apr 2023
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Manager

Relationship, Relationship

There is one person at BD who we can escalate things to, and that person does their best to be...

Apr 2023
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Manager

Product, Product

Our last upgrade for the system was rocky. It has taken us months to push forward certain...

Apr 2023
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Manager

Product, Product

The system has a nice user interface. With HealthSight Clinical Advisor, users are able to do what...

Apr 2023
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Manager

Operations, Operations

The vendor used to be amazing with onboarding. They had a whole education plan that was very...

Apr 2023
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Manager

Product, Product

The vendor has the potential to give the system better integration options, but we struggle a lot...

Apr 2023
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Nurse

Relationship

BD is pretty good at keeping promises, but sometimes, when we have a problem, their response is not...

Mar 2023
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Nurse

Relationship, Product

The product gives us notifications close to the real time of a reportable condition. If that...

Mar 2023
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Nurse

Relationship

I don't know who our BD representative is. We always have to look up their name, so I am not sure...

Mar 2023
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Director

Operations

BD has effective scheduling training that we can view from the vendor’s website.

Mar 2023
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Director

Relationship

I have local customer support that I can speak with about anything I am having an issue with or any...

Mar 2023
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Director

Product

Our experience with the integrated analytics of the product has been extremely positive. We have...

Mar 2023
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Director

Relationship

BD is much more customer focused than their competitors.

Mar 2023
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Director

Relationship, Product

We would like to see more of the vendor asking clients what they need in terms of increased clinical...

Mar 2023
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Manager

Loyalty

I forecast my overall satisfaction to go down in 12 months because things are changing. I like how...

Mar 2023
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Manager

Product

I would buy the product again. We are always looking at our systems, but HealthSight Clinical...

Mar 2023
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(0)
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Manager

Operations

BD could maybe make the education more specific. The education is just a very general overview. The...

Mar 2023
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Manager

Relationship

Anytime I have an issue, BD’s support team is very responsive and quick. For example, there was a...

Mar 2023
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(0)
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Manager

Relationship

If someone is looking to upgrade their surveillance system, they should look into HealthSight...

Mar 2023
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(0)
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Director

Product

I prefer HealthSight Clinical Advisor’s older version. Before, it was easier to navigate the system...

Mar 2023
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(0)
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Director

Relationship

MedMined’s customer service is minimal, if not nonexistent.

Mar 2023
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(0)
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Director

Loyalty

We are considering moving away from BD's system because we have another system that replaces...

Mar 2023
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