HealthSight Clinical Advisor Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
The new dashboard that BD came up with recently was a pretty drastic change, so I would say that BD...
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Loyalty, Relationship
Generally, we don't need much interaction with BD, but they are responsive. I believe that there is...
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Product
HealthSight Clinical Advisor flags potential medication issues through data mining from the EHR. The...
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Product, Value
With some of the alerts that we generate, we feel like we have to address the same ones each day...
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Operations, Product
I'm not confident that every report I generate is totally accurate. I would like to have confidence...
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Operations
We need to have periodic training sessions. I don't know who would necessarily be responsible for...
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Relationship
BD’s phone and web support is pretty good. Whenever I need technical help with digging out some...
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Product
I am able to track trends over time, so in that sense, I'm able to target the usage of certain...
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Relationship
BD’s customer support is very easy to reach. We can call someone or we can set up meetings very...
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Operations
I would never buy HealthSight Clinical Advisor again. When we first went live, there was not a lot...
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Operations, Product
HealthSight Clinical Advisor is easy to use for people who can train themselves. It is pretty...
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Product, Value
Some departments of our organization really like the product because they can do their graphs and...
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Relationship
Sometimes when we put in a work order, it takes a while for BD to get back to us, and they just send...
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Relationship
We had a customer service representative, and they were not as responsive as we needed them to be in...
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Culture, Value
When we started to look at this product, we had known about it for a little while. We did not know...
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Relationship
From an IT perspective, BD is delayed in getting everything set up. That delays us as well, and we...
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Product
We use this tool every day, and we have been very pleased with the way the tool works. We get our...
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Product
We are required by our state to have an electronic data mining program, and we are pleased with how...
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Relationship, Product
BD always notifies us of what doesn’t go well, and I don't know that they have any control over...
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Operations
The training is always available online. But I am old school, so I prefer to have somebody walk me...
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Loyalty, Product
When HealthSight Clinical Advisor works, it is great, but it often doesn't work. The vendor...
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Relationship
When we speak to BD's support, we explicitly state that we are escalating something and that we want...
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Relationship
BD’s customer service team has been outstanding, and they look at what they can do to support us.
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Loyalty
We are not staying with BD because the EHR we are installing has a solution that will take the place...
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Product
With the product, it is easy to see all the medications that the patient is on, and it is easy to...
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