HealthSight Clinical Advisor Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Relationship

BD’s customer support is very easy to reach. We can call someone or we can set up meetings very...

Jun 2024
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Manager

Operations

I would never buy HealthSight Clinical Advisor again. When we first went live, there was not a lot...

Jun 2024
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Manager

Operations, Product

HealthSight Clinical Advisor is easy to use for people who can train themselves. It is pretty...

Jun 2024
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Nurse

Product, Value

Some departments of our organization really like the product because they can do their graphs and...

Mar 2024
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Nurse

Relationship

Sometimes when we put in a work order, it takes a while for BD to get back to us, and they just send...

Mar 2024
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Nurse

Relationship

We had a customer service representative, and they were not as responsive as we needed them to be in...

Mar 2024
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Nurse

Culture, Value

When we started to look at this product, we had known about it for a little while. We did not know...

Mar 2024
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Nurse

Relationship

From an IT perspective, BD is delayed in getting everything set up. That delays us as well, and we...

Mar 2024
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Nurse

Product

We use this tool every day, and we have been very pleased with the way the tool works. We get our...

Mar 2024
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Nurse

Product

We are required by our state to have an electronic data mining program, and we are pleased with how...

Mar 2024
||
(0)
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Nurse

Relationship, Product

BD always notifies us of what doesn’t go well, and I don't know that they have any control over...

Mar 2024
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(0)
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Nurse

Operations

The training is always available online. But I am old school, so I prefer to have somebody walk me...

Mar 2024
||
(0)
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Manager

Loyalty, Product

When HealthSight Clinical Advisor works, it is great, but it often doesn't work. The vendor...

Feb 2024
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Manager

Relationship

When we speak to BD's support, we explicitly state that we are escalating something and that we want...

Feb 2024
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VP/Other Executive

Relationship

BD’s customer service team has been outstanding, and they look at what they can do to support us.

Jan 2024
||
(0)
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VP/Other Executive

Loyalty

We are not staying with BD because the EHR we are installing has a solution that will take the place...

Jan 2024
||
(0)
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Director

Product

With the product, it is easy to see all the medications that the patient is on, and it is easy to...

Jan 2024
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Analyst/Coordinator

Loyalty

HealthSight Clinical Advisor is part of our long-term plans because we use BD's systems for quite a...

Oct 2023
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Analyst/Coordinator

Product

I am not sure whether I would choose to buy HealthSight Clinical Advisor again. Part of the issue is...

Oct 2023
||
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Manager

Product

Things are really not going that well with HealthSight Clinical Advisor. BD did an update in the...

Jul 2023
||
(0)
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Manager

Relationship

We don't have a ton of interactions with our contact person. That person doesn't actively pursue us....

Jul 2023
||
(0)
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Director

Product

The only complaint I have is the speed at which the HealthSight Clinical Advisor site takes to load....

Jun 2023
||
(0)
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Director

Relationship, Operations

BD’s customer service team has been very helpful to our people as they transition into new positions...

Jun 2023
||
(0)
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Director

Culture

We had some issues when our organization was going through a massive change, and we had to readjust...

Jun 2023
||
(0)
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Director

Product

Overall, our time with BD is going well, and their product is a good supplement to the tools that we...

Jun 2023
||
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Director

Relationship, Product

One of BD’s strengths is the stewardship information they provide. They give us a packet every...

Jun 2023
||
(0)
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Director

Relationship, Product

HealthSight Clinical Advisor is the status quo. It was upgraded from MedMined, but it has the same...

Jun 2023
||
(0)
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Director

Loyalty

We are part of a health system, and the other hospitals use different software, so we will move onto...

Jun 2023
||
(0)
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Director

Value

HealthSight Clinical Advisor is an excellent value for our organization. I have been happy with what...

Jun 2023
||
(0)
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Director

Operations

BD has made a lot of changes to the platform, and there was initial training, but there was not a...

Jun 2023
||
(0)
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Director

Value

Any additional things that clients need, like for BD to submit Antimicrobial Use and Resistance data...

Jun 2023
||
(0)
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Manager

Relationship

We have always had a slight difficulty with our main contact. They are always great at getting...

Jun 2023
||
(0)
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Manager

Culture, Value

We have always had a flat contract, so there has not been a lot of redundancy or extra charges.

Jun 2023
||
(0)
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Manager

Loyalty

We have nothing negative to say about BD. Just knowing what we see with other vendors on the market,...

Jun 2023
||
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