HealthSight Infection Advisor Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Operations
BD used to provide an actual university where we went in person and got trained, and they offered...
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Relationship, Product
I haven't had a problem with BD in a while. The last time I had a problem with them, they resolved...
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Relationship, Product
We identify multidrug-resistant organisms and don't always agree with BD’s classification, so we...
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Product
BD cannot do some things that we want them to do. Anytime we get any kind of result, the system...
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Loyalty, Relationship, Product
A long time ago, BD was a leader in the pack, and now they are not. I haven't really seen any...
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Product
I think this might be a technical issue, but sometimes, when I complete an alert, it will repopulate...
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Relationship
I have worked with the vendor's customer support a few times, and BD's customer support people are...
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Relationship, Operations
BD's on-site help desk is not very helpful, and neither is their manual guide. We would like to have...
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Product
HealthSight Infection Advisor has a very friendly UI design, and it is very helpful. The system is...
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Product
We have had some issues with surgical exportation in the system. Some of that might be on our end,...
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Operations
When an upgrade has taken place for HealthSight Infection Advisor, BD has web-based trainings for...
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Product, Value
HealthSight Infection Advisor has been very helpful for us. If we didn't have the product, we would...
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Product
When we look at our daily alerts in the system, once we address a specific alert, we have to refresh...
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Loyalty, Relationship
I am not sure that I could say that the vendor delivers new technology that meets our needs. The...
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Product
There are some other products out there that do similar things to HealthSight Infection Advisor. I...
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Relationship
BD's support has all been web based. We haven't seen a live representative since MedMined was...
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Relationship, Product
BD tries to keep their promises. There are occasional times when we have trouble with certain types...
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Culture, Value
HealthSight Infection Advisor is a good product. It helps our end users clinically monitor patients...
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Operations
The training that BD originally did was pretty thorough and really, really well done. However, since...
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Relationship, Operations, Product
HealthSight Infection Advisor is a great product, but it is complicated. The system is really hard,...
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Relationship
The only complaint that I have is that BD has such a high turnover rate in their position because...
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Relationship, Product
I really like that users have the ability to make HealthSight Infection Advisor their own. We can...
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Loyalty
We wouldn't buy HealthSight Infection Advisor again. We are shopping for a new system. HealthSight...
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Relationship
We don't really talk to BD anymore. Their customer service has really gone down. I can't say,...
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Commentary Summary
Comment Type Breakout