HealthSight Infection Advisor Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty
Our hospital is switching to Epic, so everything is going to be an Epic product, and we will have to...
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Product, Value
Before we had HealthSight Infection Advisor, our process was all manual, and that was painful. I...
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Product
When we have a reportable infection and go into MedMined, the infection is not in there yet because...
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Product
If I have something that isn't pulling through, it is always a bit of a challenge to figure out...
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Relationship
It sometimes takes a little while to get a response from BD. It takes a while to get something...
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Relationship, Product
We are required to upload antimicrobial use and antimicrobial resistance things, and HealthSight...
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Relationship, Value
I would recommend HealthSight Infection Advisor to someone depending on their tech support and what...
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Relationship, Operations, Product
Every so often, we get an email that HealthSight Infection Advisor is going to be down for updates,...
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Relationship
We used to have someone contracted with our corporation who we would contact with any questions...
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Relationship
BD has had some changes in staff, and I previously had been a little frustrated with that turnover....
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Operations
Communication could have been a little better regarding the recent changes in HealthSight Infection...
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Product, Value
HealthSight Infection Advisor has helped us streamline our infection prevention surveillance and has...
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Operations
There is no way to use the system for a team approach. We need the team to hand things off to others...
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Product
The infectious disease pharmacists are so tied to the system that they can't see patients on the floor....
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Product
There are so many outages and system errors, and there is a short screen time before we are logged out....
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Product
Things have gone pretty well with HealthSight Infection Advisor. There is definitely a need for...
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Relationship
BD upgrades their systems quite often. Sometimes they take our feedback, and sometimes they don't.
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Relationship, Product
It isn't that BD hasn’t developed things well for HealthSight Infection Advisor, because they have...
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Product
HealthSight Infection Advisor's platform is pretty rough. It is a good resource to use, but it is a...
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Relationship
BD’s ongoing support is usually pretty good. The only issue that I have is that their turnover is so...
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Product
What I have found helpful within BD’s product is that there are options for how we receive the data....
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Relationship
I have found that BD’s customer service team is very knowledgeable, available, and responsive. We...
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Operations
One con about BD’s product and support is that the product is so in depth with a learning curve...
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Operations
In the process of building out the product, we felt we had to be extremely hands on. I would...
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Product
One of the big things that we thought we could use BD's product for was rounding for our infection...
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Loyalty, Product
There is a lot of functionality that BD specializes in that we are not and have no intention of...
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Product
BD talks about how their system is customizable and things like that, but the output for any of the...
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Loyalty
We have switched over to another vendor for our auditing tools. Auditing was something that we had...
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Operations
BD was always available during the last couple of onboard implementations that we did. They were...
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Operations, Product
BD doesn't implement enough stuff at the beginning without us understanding the importance of what...
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Relationship
If a customer is really tech savvy, they can figure BD’s product out, and once they get the hang of...
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Relationship
Unless there is an enhancement that BD can't control, they work hard to give us a solution. They are...
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Product
BD provides us with patterns, and forms are available, but the system just doesn't meet our needs....
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Loyalty, Value
We plan to move away from BD’s HealthSight Infection Advisor solution and toward a module of another...
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Product
When it works, HealthSight Infection Advisor is user friendly for someone who doesn't have a lot of...
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Operations
When I first started working with BD, they were known as MedMined, and they used to have great...
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Relationship, Operations
Over the years, my scores for HealthSight Infection Advisor have gotten lower. My confidence is...
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Loyalty
I was hopeful with a recent upgrade of HealthSight Infection Advisor that maybe we could break...
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Operations, Product
There are alerts and reports in HealthSight Infection Advisor that we can write or things the vendor...
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Value
My team could be using the tool more efficiently. I would like it if the tool were fully automated...
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Relationship, Product
BD could try to figure out ways for HealthSight Infection Advisor to better communicate with my EMR....
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Loyalty
We looked at our EMR vendor’s solution at one point, and it was early in development. We use a...
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Relationship, Product
BD is very willing to help. They are on the right track with the dashboards, and the use of the...
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Product, Value
I would tell others that HealthSight Infection Advisor is a great tool. There is a lot of good...
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Product
HealthSight Infection Advisor has a pharmacy side, so it satisfies our antimicrobial stewardship...
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Loyalty
We are thinking about switching from the system, and I reviewed BD the other day while I was on the...
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Relationship, Product
BD isn't supporting some of their handout material or the patterns they used to do. The product...
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Culture, Product
A while ago, BD released a completely new product. When we got the product, its report capabilities...
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Loyalty, Relationship, Product
Recently, our reports quit working. Some of them are working, but some are not working. The problem...
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Relationship
When we told BD that they never notified us of a problem, they said that they don't do that as a company....
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Culture, Relationship
We had a meeting with BD about an issue that had been going on for a while, and they wanted to...
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Product
When BD’s reports are working like they are supposed to work, our jobs are very easy. We can build a...
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Relationship, Product
BD assists us with our government uploads, like NHSN and that kind of stuff. I think all vendors do...
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Product, Value
With the product, I can get all the information about cultures that I want for a patient just by...
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Product
I would like for there to be some user-specific ability to add elements for data tracking purposes...
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Operations
We like BD’s training. They have online platforms and webinars that we can go into and sign up for...
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Loyalty
HealthSight Infection Advisor pulls in a lot of information. We have seen in training what the...
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Relationship
BD has been very good at having meetings with us. We have meetings or webinars with them, and all...
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Product
HealthSight Infection Advisor is giving us alerts for CAUTIs and CLABSIs. That is going well. The...
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Relationship
When I have needed follow-up, BD has responded. And the support team is always responsive if I have...
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Operations
There is a lot of training available, but I don't take advantage of it. The training is very easy to...
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Relationship, Product
BD did an upgrade a while ago, and now I can't see what I have documented already. It is extremely...
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Loyalty, Product, Value
Other than one issue, the product is fine. It does what it is supposed to do, so I can't say that it...
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Loyalty
We are updating our whole organization to another EHR, and I'm not sure how much we will be able to...
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Product
One thing I am frustrated about with the BD product is that there are huge data holes, and we are...
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Loyalty, Relationship
A primary reason we are shifting products is that we are pushing ourselves to the next level, and...
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Product, Value
Part of the reason a lot of facilities use secondary products such as BD’s product is the reporting...
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Culture, Product
The vendor did an integration with a new software a while ago and promised all this stuff, but the...
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Loyalty, Relationship
We are going to move away from BD. My biggest issue right now is that BD overburdens their account...
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Loyalty, Product
Apparently, CMS published last year that we were mandated to do antimicrobial resistance patterns by...
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Relationship
If we call BD’s 1-800 number, a human doesn't pick up the phone. We get a computer. If I email the...
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Product
BD’s reporting system does not allow me to do what I need to do. For example, when we pull a report,...
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Product
Recently, BD went to a new format, and it is not user friendly. I liked the old format better. For...
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Product
The interface between one of our other systems and BD is down completely, and it has been down for a...
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Product
I feel like we are still missing some pieces and parts for the product. We run reports every day,...
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Relationship
BD’s customer service department is excellent, but I just wish they would go back to the old format.
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