HealthSight Infection Advisor Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Culture
With the last contract renewal, BD increased our price without ever telling us they were going to....
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Relationship
With BD's support, I can submit a ticket in the morning and have it resolved that afternoon.
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Product
HealthSight Infection Advisor gives me everything that I need. BD has updated some of their...
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Relationship
Our partnership with BD has fallen off over the years. As a longtime customer, I guess the vendor...
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Product
I would love to see some kind of mobile feature for HealthSight Infection Advisor. There isn't an...
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Relationship, Product
BD constantly tries to improve HealthSight Infection Advisor. It is very complex. There are a whole...
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Operations
The training for HealthSight Infection Advisor seemed very unorganized. There was a lot of jumping...
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Operations, Product
HealthSight Infection Advisor does its job. The system is a little complex, and that can make it...
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Product
I like the customization of HealthSight Infection Advisor and the amount of information available....
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Relationship
BD has more support invested in HealthSight Infection Advisor than their other products, and we tend...
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Operations
BD used to provide an actual university where we went in person and got trained, and they offered...
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Relationship, Product
I haven't had a problem with BD in a while. The last time I had a problem with them, they resolved...
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Relationship, Product
We identify multidrug-resistant organisms and don't always agree with BD’s classification, so we...
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Product
BD cannot do some things that we want them to do. Anytime we get any kind of result, the system...
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Loyalty, Relationship, Product
A long time ago, BD was a leader in the pack, and now they are not. I haven't really seen any...
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Product
I think this might be a technical issue, but sometimes, when I complete an alert, it will repopulate...
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Relationship
I have worked with the vendor's customer support a few times, and BD's customer support people are...
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Relationship, Operations
BD's on-site help desk is not very helpful, and neither is their manual guide. We would like to have...
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Product
HealthSight Infection Advisor has a very friendly UI design, and it is very helpful. The system is...
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Product
We have had some issues with surgical exportation in the system. Some of that might be on our end,...
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Commentary Summary
Comment Type Breakout