HealthSight Infection Advisor Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations
When an upgrade has taken place for HealthSight Infection Advisor, BD has web-based trainings for...
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Product, Value
HealthSight Infection Advisor has been very helpful for us. If we didn't have the product, we would...
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Product
When we look at our daily alerts in the system, once we address a specific alert, we have to refresh...
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Loyalty, Relationship
I am not sure that I could say that the vendor delivers new technology that meets our needs. The...
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Product
There are some other products out there that do similar things to HealthSight Infection Advisor. I...
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Relationship
BD's support has all been web based. We haven't seen a live representative since MedMined was...
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Relationship, Product
BD tries to keep their promises. There are occasional times when we have trouble with certain types...
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Culture, Value
HealthSight Infection Advisor is a good product. It helps our end users clinically monitor patients...
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Operations
The training that BD originally did was pretty thorough and really, really well done. However, since...
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Relationship, Operations, Product
HealthSight Infection Advisor is a great product, but it is complicated. The system is really hard,...
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Relationship
The only complaint that I have is that BD has such a high turnover rate in their position because...
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Relationship, Product
I really like that users have the ability to make HealthSight Infection Advisor their own. We can...
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Loyalty
We wouldn't buy HealthSight Infection Advisor again. We are shopping for a new system. HealthSight...
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Relationship
We don't really talk to BD anymore. Their customer service has really gone down. I can't say,...
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Relationship
Before the BD-MedMined acquisition, the vendor was a small tech startup company, and they were...
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Relationship
We have two different help desk systems, and we are supposed to know which one to notify when we...
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Operations
BD's training is nonexistent. They put a PDF on the website to say there has been a release, but...
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Relationship
The product support has just decreased. We had an account manager from BD who we would have...
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Relationship, Product, Value
The reports break down a fair bit, and we feel like we are just always getting something fixed....
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Culture, Relationship, Product
BD said that they were going to come out with an NHSN respiratory module to help report that to...
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Operations, Product
Upgrades for required items are slow and problematic. The data display is limited. The antibiotic...
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Relationship, Product
This product is very unreliable at times. There are a lot of bugs in HealthSight Infection Advisor....
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Operations
The vendor’s training used to be a lot more rigorous, and they were able to actually have someone...
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Loyalty, Relationship, Product
There is poor communication surrounding what the vendor is looking for their software to do. BD...
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Culture
When we went to renew our contract, the BD person we talked to was very helpful in trying to bundle...
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Operations
BD’s training is a little complicated because we have to go in and try to search for our education....
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Product
BD is always looking to see what they could do to improve the product, even though we do not like...
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Product
We like HealthSight Infection Advisor. It gives me alerts when we go into a program, so we get some...
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Relationship
The biggest thing is that BD is hard to get in touch with. Before, I had a contact person, and now...
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Relationship
If I need a report or something along those lines, I email our BD person who works with us. Usually,...
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Loyalty, Product
The one thing I would like BD to be able to do is to be able to send the respiratory data to NHSN....
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Product, Value
The biggest benefit of using HealthSight Infection Advisor is that I can create a file and upload it...
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Product
For BD, the scope of my practice is to get all the microbiology information and all the critical...
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Product
One weakness with our microbiology area in HealthSight Infection Advisor comes from Cerner's system....
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Relationship
BD is pretty responsive when I have any issues. Sometimes their HealthSight Infection Advisor system...
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Product
With HealthSight Infection Advisor’s batching, if a drug is ordered and administered within a...
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Product
I have a concern with HealthSight Infection Advisor that is unresolved. I don't know whether it is a...
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Product
I would like to be able to use my phone with HealthSight Infection Advisor, so I would like for BD...
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Culture
BD increased their price when the most recent contract was up, and they didn't give us any heads-up...
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Product
Ease of use is one of HealthSight Infection Advisor’s strengths. I like running my daily reports...
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Relationship
Support is nonexistent. We don't even know who to send an email to when we have a problem. BD hasn't...
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Culture, Loyalty
The product doesn't update; it just stays stagnant. We are looking to get off of the solution. I...
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Operations
There is no ongoing training. BD said they were going to do some training and help us with the new...
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Product
I don't like the updated product. I don't see any real merit to it. I look at the patients who have...
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Product
Sometimes there are so many reports set up in HealthSight Infection Advisor that I will get 100...
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Product
I like the alert function in HealthSight Infection Advisor where we can have all these different...
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Loyalty
We are moving away from BD because we are moving to Epic's EHR, and Epic has a product for infection...
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Product
I don't use HealthSight Infection Advisor to its full potential. I am just using it for the NHSN...
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Product
If HealthSight Infection Advisor could pull operative notes over, that would be amazing. Right now,...
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Operations
For upgrades with BD, the vendor is good about walking us through the changes. We have different...
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Loyalty
Our hospital is switching to Epic, so everything is going to be an Epic product, and we will have to...
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Product, Value
Before we had HealthSight Infection Advisor, our process was all manual, and that was painful. I...
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Product
When we have a reportable infection and go into MedMined, the infection is not in there yet because...
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Product
If I have something that isn't pulling through, it is always a bit of a challenge to figure out...
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Relationship
It sometimes takes a little while to get a response from BD. It takes a while to get something...
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Relationship, Product
We are required to upload antimicrobial use and antimicrobial resistance things, and HealthSight...
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Relationship, Value
I would recommend HealthSight Infection Advisor to someone depending on their tech support and what...
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Relationship, Operations, Product
Every so often, we get an email that HealthSight Infection Advisor is going to be down for updates,...
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Relationship
We used to have someone contracted with our corporation who we would contact with any questions...
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