HealthSight Infection Advisor Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Analyst/Coordinator

Product

What I have found helpful within BD’s product is that there are options for how we receive the data....

May 2024
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Analyst/Coordinator

Relationship

I have found that BD’s customer service team is very knowledgeable, available, and responsive. We...

May 2024
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Analyst/Coordinator

Operations

One con about BD’s product and support is that the product is so in depth with a learning curve...

May 2024
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Analyst/Coordinator

Operations

In the process of building out the product, we felt we had to be extremely hands on. I would...

May 2024
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Analyst/Coordinator

Product

One of the big things that we thought we could use BD's product for was rounding for our infection...

May 2024
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Analyst/Coordinator

Loyalty, Product

There is a lot of functionality that BD specializes in that we are not and have no intention of...

May 2024
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Analyst/Coordinator

Product

BD talks about how their system is customizable and things like that, but the output for any of the...

May 2024
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Analyst/Coordinator

Loyalty

We have switched over to another vendor for our auditing tools. Auditing was something that we had...

May 2024
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Analyst/Coordinator

Operations

BD was always available during the last couple of onboard implementations that we did. They were...

May 2024
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Analyst/Coordinator

Operations, Product

BD doesn't implement enough stuff at the beginning without us understanding the importance of what...

May 2024
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Analyst/Coordinator

Relationship

If a customer is really tech savvy, they can figure BD’s product out, and once they get the hang of...

May 2024
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Analyst/Coordinator

Relationship

Unless there is an enhancement that BD can't control, they work hard to give us a solution. They are...

May 2024
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Analyst/Coordinator

Product

BD provides us with patterns, and forms are available, but the system just doesn't meet our needs....

May 2024
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Analyst/Coordinator

Loyalty, Value

We plan to move away from BD’s HealthSight Infection Advisor solution and toward a module of another...

May 2024
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Manager

Product

When it works, HealthSight Infection Advisor is user friendly for someone who doesn't have a lot of...

Feb 2024
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Manager

Operations

When I first started working with BD, they were known as MedMined, and they used to have great...

Feb 2024
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Manager

Relationship, Operations

Over the years, my scores for HealthSight Infection Advisor have gotten lower. My confidence is...

Feb 2024
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Manager

Loyalty

I was hopeful with a recent upgrade of HealthSight Infection Advisor that maybe we could break...

Feb 2024
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Manager

Operations, Product

There are alerts and reports in HealthSight Infection Advisor that we can write or things the vendor...

Feb 2024
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Manager

Value

My team could be using the tool more efficiently. I would like it if the tool were fully automated...

Feb 2024
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Manager

Relationship, Product

BD could try to figure out ways for HealthSight Infection Advisor to better communicate with my EMR....

Feb 2024
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Manager

Loyalty

We looked at our EMR vendor’s solution at one point, and it was early in development. We use a...

Feb 2024
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Manager

Relationship, Product

BD is very willing to help. They are on the right track with the dashboards, and the use of the...

Feb 2024
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Manager

Product, Value

I would tell others that HealthSight Infection Advisor is a great tool. There is a lot of good...

Feb 2024
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Manager

Product

HealthSight Infection Advisor has a pharmacy side, so it satisfies our antimicrobial stewardship...

Feb 2024
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Manager

Loyalty

We are thinking about switching from the system, and I reviewed BD the other day while I was on the...

Jan 2024
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Manager

Relationship, Product

BD isn't supporting some of their handout material or the patterns they used to do. The product...

Jan 2024
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Manager

Culture, Product

A while ago, BD released a completely new product. When we got the product, its report capabilities...

Jan 2024
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Manager

Loyalty, Relationship, Product

Recently, our reports quit working. Some of them are working, but some are not working. The problem...

Jan 2024
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Manager

Relationship

When we told BD that they never notified us of a problem, they said that they don't do that as a company....

Jan 2024
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Manager

Culture, Relationship

We had a meeting with BD about an issue that had been going on for a while, and they wanted to...

Jan 2024
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Manager

Product

When BD’s reports are working like they are supposed to work, our jobs are very easy. We can build a...

Jan 2024
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Manager

Relationship, Product

BD assists us with our government uploads, like NHSN and that kind of stuff. I think all vendors do...

Jan 2024
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Director

Product, Value

With the product, I can get all the information about cultures that I want for a patient just by...

Jan 2024
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Director

Product

I would like for there to be some user-specific ability to add elements for data tracking purposes...

Jan 2024
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Analyst/Coordinator

Operations

We like BD’s training. They have online platforms and webinars that we can go into and sign up for...

Dec 2023
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Analyst/Coordinator

Loyalty

HealthSight Infection Advisor pulls in a lot of information. We have seen in training what the...

Dec 2023
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Analyst/Coordinator

Relationship

BD has been very good at having meetings with us. We have meetings or webinars with them, and all...

Dec 2023
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Analyst/Coordinator

Product

HealthSight Infection Advisor is giving us alerts for CAUTIs and CLABSIs. That is going well. The...

Dec 2023
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Manager

Relationship

When I have needed follow-up, BD has responded. And the support team is always responsive if I have...

Sep 2023
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Manager

Operations

There is a lot of training available, but I don't take advantage of it. The training is very easy to...

Sep 2023
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Manager

Relationship, Product

BD did an upgrade a while ago, and now I can't see what I have documented already. It is extremely...

Sep 2023
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Manager

Loyalty, Product, Value

Other than one issue, the product is fine. It does what it is supposed to do, so I can't say that it...

Sep 2023
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Manager

Loyalty

We are updating our whole organization to another EHR, and I'm not sure how much we will be able to...

Sep 2023
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Manager

Product

One thing I am frustrated about with the BD product is that there are huge data holes, and we are...

Sep 2023
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Manager

Loyalty, Relationship

A primary reason we are shifting products is that we are pushing ourselves to the next level, and...

Sep 2023
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Manager

Product, Value

Part of the reason a lot of facilities use secondary products such as BD’s product is the reporting...

Sep 2023
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Manager

Culture, Product

The vendor did an integration with a new software a while ago and promised all this stuff, but the...

Sep 2023
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Manager

Loyalty, Relationship

We are going to move away from BD. My biggest issue right now is that BD overburdens their account...

Sep 2023
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Manager

Loyalty, Product

Apparently, CMS published last year that we were mandated to do antimicrobial resistance patterns by...

Sep 2023
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Manager

Relationship

If we call BD’s 1-800 number, a human doesn't pick up the phone. We get a computer. If I email the...

Sep 2023
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Manager

Product

BD’s reporting system does not allow me to do what I need to do. For example, when we pull a report,...

Sep 2023
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Nurse

Product

Recently, BD went to a new format, and it is not user friendly. I liked the old format better. For...

Sep 2023
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Nurse

Product

The interface between one of our other systems and BD is down completely, and it has been down for a...

Sep 2023
||
(0)
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Nurse

Product

I feel like we are still missing some pieces and parts for the product. We run reports every day,...

Sep 2023
||
(0)
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Nurse

Relationship

BD’s customer service department is excellent, but I just wish they would go back to the old format.

Sep 2023
||
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Director

Relationship

BD does everything in their power to the best of their abilities to keep all their promises....

Jul 2023
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Director

Product

HealthSight Infection Advisor is a good program. It identifies the areas we want to identify. There...

Jul 2023
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Director

Product

HealthSight Infection Advisor's tools for report writing and alert creation are very cumbersome for...

Jul 2023
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Director

Product

When organizations identify the areas where they want to focus on using the product and get past the...

Jul 2023
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Director

Product

I like that the product gives us patterns that tell us whether there are seats in a hospital or...

Jul 2023
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Director

Product

If there were one thing that BD could improve, it would be integration. BD’s integration is not...

Jul 2023
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Director

Operations, Product

I would probably use a different program than MedMined's because there are probably more...

Jul 2023
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Director

Relationship, Operations

There are a lot of very talented people at BD, but they don’t come right out and tell us how to...

Jul 2023
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Director

Relationship, Operations

BD has a whole suite of things that we can access for education.

Jul 2023
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Manager

Product

HealthSight Infection Advisor’s dashboards and navigation panel are extremely easy to use. Once we...

Jun 2023
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Manager

Product

One of our functionality issues right now is with something called antibiotic resistance reporting....

Jun 2023
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(0)
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Manager

Product, Value

Using HealthSight Infection Advisor allows us to track and trend device-associated infections. And...

Jun 2023
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Manager

Relationship

We have had a bit of change in BD’s staff, so BD could improve there by just having consistent...

Jun 2023
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Manager

Relationship

BD has been very helpful in working with us whenever we need them to. They actually get teams...

Jun 2023
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Manager

Operations

Our initial training with BD was a long time ago. I would like to see their ongoing training that is...

Jun 2023
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Analyst/Coordinator

Culture, Relationship

BD could be less vague about what the system updates are for. For example, they could say whether...

Jun 2023
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Analyst/Coordinator

Product

There is a lot of manual work that goes into deciding whether something was present on admission or...

Jun 2023
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Analyst/Coordinator

Product

HealthSight Infection Advisor pulls a list of positive cultures from our EMR. One gap, which isn't a...

Jun 2023
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Analyst/Coordinator

Relationship

It has been a while since we heard from anybody at an executive level at BD. The person who was our...

Jun 2023
||
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Analyst/Coordinator

Product

There are a lot of extra cultures that come through that don't mean anything. We have tons of...

Jun 2023
||
(0)
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