HealthSight Infection Advisor Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Product

When it works, HealthSight Infection Advisor is user friendly for someone who doesn't have a lot of...

Feb 2024
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Manager

Operations

When I first started working with BD, they were known as MedMined, and they used to have great...

Feb 2024
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Manager

Relationship, Operations

Over the years, my scores for HealthSight Infection Advisor have gotten lower. My confidence is...

Feb 2024
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Manager

Loyalty

I was hopeful with a recent upgrade of HealthSight Infection Advisor that maybe we could break...

Feb 2024
||
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Manager

Operations, Product

There are alerts and reports in HealthSight Infection Advisor that we can write or things the vendor...

Feb 2024
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Manager

Value

My team could be using the tool more efficiently. I would like it if the tool were fully automated...

Feb 2024
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Manager

Relationship, Product

BD could try to figure out ways for HealthSight Infection Advisor to better communicate with my EMR....

Feb 2024
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Manager

Loyalty

We looked at our EMR vendor’s solution at one point, and it was early in development. We use a...

Feb 2024
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Manager

Relationship, Product

BD is very willing to help. They are on the right track with the dashboards, and the use of the...

Feb 2024
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Manager

Product, Value

I would tell others that HealthSight Infection Advisor is a great tool. There is a lot of good...

Feb 2024
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Manager

Product

HealthSight Infection Advisor has a pharmacy side, so it satisfies our antimicrobial stewardship...

Feb 2024
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Manager

Loyalty

We are thinking about switching from the system, and I reviewed BD the other day while I was on the...

Jan 2024
||
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Manager

Relationship, Product

BD isn't supporting some of their handout material or the patterns they used to do. The product...

Jan 2024
||
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Manager

Culture, Product

A while ago, BD released a completely new product. When we got the product, its report capabilities...

Jan 2024
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Manager

Loyalty, Relationship, Product

Recently, our reports quit working. Some of them are working, but some are not working. The problem...

Jan 2024
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Manager

Relationship

When we told BD that they never notified us of a problem, they said that they don't do that as a company....

Jan 2024
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Manager

Culture, Relationship

We had a meeting with BD about an issue that had been going on for a while, and they wanted to...

Jan 2024
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Manager

Product

When BD’s reports are working like they are supposed to work, our jobs are very easy. We can build a...

Jan 2024
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Manager

Relationship, Product

BD assists us with our government uploads, like NHSN and that kind of stuff. I think all vendors do...

Jan 2024
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Director

Product, Value

With the product, I can get all the information about cultures that I want for a patient just by...

Jan 2024
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Director

Product

I would like for there to be some user-specific ability to add elements for data tracking purposes...

Jan 2024
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Analyst/Coordinator

Operations

We like BD’s training. They have online platforms and webinars that we can go into and sign up for...

Dec 2023
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Analyst/Coordinator

Loyalty

HealthSight Infection Advisor pulls in a lot of information. We have seen in training what the...

Dec 2023
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Analyst/Coordinator

Relationship

BD has been very good at having meetings with us. We have meetings or webinars with them, and all...

Dec 2023
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Analyst/Coordinator

Product

HealthSight Infection Advisor is giving us alerts for CAUTIs and CLABSIs. That is going well. The...

Dec 2023
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Manager

Relationship

When I have needed follow-up, BD has responded. And the support team is always responsive if I have...

Sep 2023
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Manager

Operations

There is a lot of training available, but I don't take advantage of it. The training is very easy to...

Sep 2023
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Manager

Relationship, Product

BD did an upgrade a while ago, and now I can't see what I have documented already. It is extremely...

Sep 2023
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Manager

Loyalty, Product, Value

Other than one issue, the product is fine. It does what it is supposed to do, so I can't say that it...

Sep 2023
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Manager

Loyalty

We are updating our whole organization to another EHR, and I'm not sure how much we will be able to...

Sep 2023
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Manager

Product

One thing I am frustrated about with the BD product is that there are huge data holes, and we are...

Sep 2023
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Manager

Loyalty, Relationship

A primary reason we are shifting products is that we are pushing ourselves to the next level, and...

Sep 2023
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Manager

Product, Value

Part of the reason a lot of facilities use secondary products such as BD’s product is the reporting...

Sep 2023
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Manager

Culture, Product

The vendor did an integration with a new software a while ago and promised all this stuff, but the...

Sep 2023
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Manager

Loyalty, Relationship

We are going to move away from BD. My biggest issue right now is that BD overburdens their account...

Sep 2023
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Manager

Loyalty, Product

Apparently, CMS published last year that we were mandated to do antimicrobial resistance patterns by...

Sep 2023
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Manager

Relationship

If we call BD’s 1-800 number, a human doesn't pick up the phone. We get a computer. If I email the...

Sep 2023
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Manager

Product

BD’s reporting system does not allow me to do what I need to do. For example, when we pull a report,...

Sep 2023
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Nurse

Product

Recently, BD went to a new format, and it is not user friendly. I liked the old format better. For...

Sep 2023
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Nurse

Product

The interface between one of our other systems and BD is down completely, and it has been down for a...

Sep 2023
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(0)
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Nurse

Product

I feel like we are still missing some pieces and parts for the product. We run reports every day,...

Sep 2023
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Nurse

Relationship

BD’s customer service department is excellent, but I just wish they would go back to the old format.

Sep 2023
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Director

Relationship

BD does everything in their power to the best of their abilities to keep all their promises....

Jul 2023
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Director

Product

HealthSight Infection Advisor is a good program. It identifies the areas we want to identify. There...

Jul 2023
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Director

Product

HealthSight Infection Advisor's tools for report writing and alert creation are very cumbersome for...

Jul 2023
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Director

Product

When organizations identify the areas where they want to focus on using the product and get past the...

Jul 2023
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Director

Product

I like that the product gives us patterns that tell us whether there are seats in a hospital or...

Jul 2023
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(0)
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Director

Product

If there were one thing that BD could improve, it would be integration. BD’s integration is not...

Jul 2023
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Director

Operations, Product

I would probably use a different program than MedMined's because there are probably more...

Jul 2023
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Director

Relationship, Operations

There are a lot of very talented people at BD, but they don’t come right out and tell us how to...

Jul 2023
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(0)
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Director

Relationship, Operations

BD has a whole suite of things that we can access for education.

Jul 2023
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(0)
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Manager

Product

HealthSight Infection Advisor’s dashboards and navigation panel are extremely easy to use. Once we...

Jun 2023
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Manager

Product

One of our functionality issues right now is with something called antibiotic resistance reporting....

Jun 2023
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(0)
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Manager

Product, Value

Using HealthSight Infection Advisor allows us to track and trend device-associated infections. And...

Jun 2023
||
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Manager

Relationship

We have had a bit of change in BD’s staff, so BD could improve there by just having consistent...

Jun 2023
||
(0)
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Manager

Relationship

BD has been very helpful in working with us whenever we need them to. They actually get teams...

Jun 2023
||
(0)
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Manager

Operations

Our initial training with BD was a long time ago. I would like to see their ongoing training that is...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

BD could be less vague about what the system updates are for. For example, they could say whether...

Jun 2023
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Analyst/Coordinator

Product

There is a lot of manual work that goes into deciding whether something was present on admission or...

Jun 2023
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(0)
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Analyst/Coordinator

Product

HealthSight Infection Advisor pulls a list of positive cultures from our EMR. One gap, which isn't a...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

It has been a while since we heard from anybody at an executive level at BD. The person who was our...

Jun 2023
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(0)
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Analyst/Coordinator

Product

There are a lot of extra cultures that come through that don't mean anything. We have tons of...

Jun 2023
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(0)
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VP/Other Executive

Relationship

I have had to intervene with the vendor's customer service people to get tickets closed. I recently...

May 2023
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(0)
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VP/Other Executive

Relationship, Value

BD is good. They have tried really hard to take care of us, but they have had some limitations. We...

May 2023
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(0)
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VP/Other Executive

Product

BD has a lot of systems other than MedMined, and that is part of the problem. BD does everything. We...

May 2023
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(0)
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VP/Other Executive

Loyalty, Value

We decided to leave MedMined because we were paying a high price for it and we weren't getting all...

May 2023
||
(0)
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VP/Other Executive

Product

We have a problem with the vendor's timelines. The system's infrastructure is outdated. It takes a...

May 2023
||
(0)
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Manager

Product

HealthSight Infection Advisor is a good product. It provides us with the information we need in a...

Apr 2023
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(0)
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Manager

Operations

BD provides training. They do one-on-one training and provide monthly education. They have a...

Apr 2023
||
(0)
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Manager

Relationship

We have a good relationship with BD. They are an easy company to work with. They keep in touch with...

Apr 2023
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(0)
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Manager

Value

BD doesn’t avoid charging for every little thing. We have to pay for all the separate modules, and...

Apr 2023
||
(0)
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Manager

Loyalty

Some of the future updates have exciting things. The new product is going to meet all of our...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty

We don't have any definitive plans to not use BD's product, but as we are getting more and more...

Apr 2023
||
(0)
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Analyst/Coordinator

Culture, Product, Value

When we have asked about adding additional data, that has been done at no cost. That has been good.

Apr 2023
||
(0)
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Analyst/Coordinator

Product

We don't use BD's system for NHSN reporting, but it is set up pretty well for that and for multiple...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The vendor is not super proactive. In the beginning, they told us to let them know whether we needed...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

It would have been great if BD had foreseen that what we asked for during the implementation might...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

The vendor was shortsighted during the implementation. The vendor should reach back out to hospitals...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The issue we have had is that when the vendor implemented the product, they didn't implement any...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We got the program for outbreak surveillance, but the product has some limitations in that area in...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations, Product

BD assesses things for patterns with their algorithm, but they don't tell us when something is...

Apr 2023
||
(0)
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Manager

Culture, Culture, Relationship, Relationship

We had a situation where BD was aware of errors and had received feedback from other customers about...

Apr 2023
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(0)
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Manager

Product, Product

The trending data and statistics available in HealthSight Infection Advisor do a lot and are very...

Apr 2023
||
(0)
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Manager

Value, Value

I do not feel like I am getting my money's worth right now. BD isn't keeping their promises, and my...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

We struggle a lot with BD’s tech support team. We have to submit secure feedback to the help desk...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty

We are in the process of reviewing and investigating other vendors to see whether we are going to...

Apr 2023
||
(0)
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Manager

Culture, Culture, Product, Product

BD is trying to deliver new technology, but the things that they are rolling out just aren't meeting...

Apr 2023
||
(0)
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Manager

Operations, Operations, Product, Product

During an upgrade, we had some issues where some of our surveillance tools stopped working. We...

Apr 2023
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(0)
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Manager

Relationship, Relationship, Product, Product

HealthSight Infection Advisor is not meeting all of our needs. We have to find significant...

Apr 2023
||
(0)
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Manager

Relationship

We can pick up the phone and call BD. That is great. However, when we call them, we don't always get...

Mar 2023
||
(0)
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Manager

Product

MedMined's new product doesn't talk to their old product, and that causes workflow issues for us....

Mar 2023
||
(0)
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Manager

Culture

BD told us about a brand new and improved product. We were upgraded to that product, and while the...

Mar 2023
||
(0)
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Director

Operations

The vendor used to have a local office with local educators, and the educators came to our facility...

Mar 2023
||
(0)
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Director

Relationship

The product is not as good as it was before it was purchased by BD. The product is now part of a...

Mar 2023
||
(0)
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Manager

Relationship

I would definitely buy the product again. It is much more intuitive, user friendly, and easy to use...

Mar 2023
||
(0)
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Manager

Operations, Product

Overall, our experience with the vendor has been good. I don't feel that we are using the system to...

Mar 2023
||
(0)
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Manager

Operations

We received a lot of initial training, and BD has always been very responsive. Their people were...

Mar 2023
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