ControlCheck (formerly Bluesight for Controlled Substances)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Sometimes there is a delay in Bluesight’s support. We are not calling IT people on-site and getting...
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Relationship
Whether our IT folks or VPs get on a call, the vendor is very responsive. They work with us to...
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Loyalty
There are some things that we have asked the vendor for, and with their recent acquisition of...
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Operations
When we did our implementation, a lot of the tip sheets and things that are available weren’t...
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Operations
Bluesight does a great job with ongoing training. They have a Bluesight collaborative where folks...
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Product
There are some things that we would like to be able to track with the product that we can't. Some of...
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Relationship
Sometimes things are a little delayed, but overall, Bluesight definitely keeps their promises. One...
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Value
The only time that we got an extra charge from Bluesight was for an update to our automated...
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Value
There is only one area where Bluesight is nickel-and-diming a little. For example, with...
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Operations, Product
The biggest strength is the product is that it is very user friendly and very easy to navigate....
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Product
From a pharmacy receiving standpoint, the vendor does a great job with tracking the wholesaler...
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Loyalty, Product
Epidurals and PCAs cannot be mapped in ControlCheck, but I think the vendor is working toward that....
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Loyalty, Product
ControlCheck has robust analytics. The analytics piece is a pretty neat tool, and I like the...
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Loyalty, Relationship, Operations
The communication between the customer and Bluesight is really robust, and they do a really good job...
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Operations, Product
We would like more robust training on analytics and how we, as customers, can utilize the metrics...
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Operations
Bluesight’s training is very scripted. I understand that they have to keep things standardized, but...
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Relationship
ControlCheck helps us find issues more often, and when we find them, we can resolve them.
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Product
The dashboard that a user sees when they log in to the system has been fairly consistent for the...
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Loyalty, Product
One of the biggest things that I can say about ControlCheck is that it is constantly moving forward...
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Product
The strength of ControlCheck being a web-based platform is also its greatest weakness. If there are...
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Product
Once we get the hang of using ControlCheck and get to a stable point where we are feeding into the...
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Relationship
Communication with Bluesight is very frequent, and because of that frequency, we are basically able...
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Relationship
Overall, there are a few things deep in ControlCheck that are a little tricky and hard to use....
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Loyalty, Relationship, Product
Bluesight is a little slower at responding now that they have gotten bigger, but they are working on...
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Product, Value
The most beneficial outcome of ControlCheck is that we are able to identify and act on any issues...
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Operations, Value
I would tell others that ControlCheck has a pretty painless installation and go-live as far as the...
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Product
As far as outcomes go, ControlCheck contributes by providing additional sources of readily...
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Culture, Loyalty
I was not privy to the sales pitch that Bluesight made in the beginning, but on the implementation...
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Product
ControlCheck lacks the ability to dive into and differentiate data. For example, with PCA pumps,...
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Product
There are a lot of false positives in ControlCheck. The raw material is there for greater resolution...
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Product
I haven't seen anything in ControlCheck that I would categorize as artificial intelligence. There is...
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Product
Bluesight’s program is centered on investigations of people, yet the audit tool is focused on...
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Product
There are two functions of the tool. One function is to look into events, and the other is to...
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Product
ControlCheck could be a very easy-to-use product, but the directions Bluesight gives end users don’t...
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Relationship
Bluesight has an excellent customer satisfaction model. I send an email to the help desk, and within...
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Relationship
We have asked the vendor for a couple of enhancements, but we haven't heard back about those in a...
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Relationship
The vendor has helped us close multiple cases of discrepancies. The vendor has also created better...
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Product
ControlCheck doesn't talk to our EMR very well. We have multiple EMRs for different departments, and...
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Loyalty, Product
Our health system is satisfied with ControlCheck. Otherwise, we would be looking for something else.
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Loyalty, Product
We haven't identified any outcomes since I have been in my current position, so we are trying to...
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Operations, Product
There haven’t been any issues with ControlCheck. There are a lot of functionalities in the program...
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Product
We find a lot of things in the system that we can see in our EMR but that don't come across to...
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Product
There is an overlap between a couple of our departments, and that makes it difficult to tell whose...
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Product
People make rather large jumps in their IRIS scores in a very short time. One person may have had a...
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Product
ControlCheck only looks at one particular medication cabinet, and that is weird because technicians...
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Product
There is a lot of latency in ControlCheck, and we don't love that for a web-based platform. We are a...
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Product
We tell the system there is a variance, and we click on things. The system expands those things and...
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Relationship
We don't love Bluesight’s customer service team. We have to email the support people, and they get...
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Operations, Product
One problem is that we have to clean the data because the end users can't see bad data. Bad data...
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Relationship, Product
If ControlCheck misses a download, Bluesight just sends an email notification to say that the...
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Product
We are putting more structure around the diversion process with ControlCheck, so every division has...
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Relationship
We are getting plenty of attention from Bluesight. We have kept a regular cadence of meetings with...
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Loyalty, Product
Bluesight advertises that they are going to see every transaction and that they will give their...
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Loyalty
We recommended Bluesight's system to a peer. Compared to its competitors, there isn't anything better....
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Relationship
There are some things that Bluesight could do for their reports that would improve their end-user...
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Relationship
Some of our people are happy that Bluesight has a community board. They post some things, ask some...
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Product
We have some problems with the system's mapping. We have had to filter out some medications because...
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Relationship, Product
The vendor does a great job of bringing forward things that we need. However, users don't always...
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Relationship, Product
Bluesight's system has a nice way of capturing everything together and documenting it, but with the...
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Loyalty
Some of the facilities in our health system use a different vendor, and either they are going to go...
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Operations, Product
Bluesight’s software really helps us close out variances and discrepancies in under 24 hours, and...
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Operations
When I purchase something, I prefer having on-site training, but all of Bluesight’s training was virtual....
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Product, Value
This product is amazing to have. It truly changes our workflow to have drug diversion monitoring...
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Product
My main beef with ControlCheck is the reporting. For the type of reports I want, my sales...
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Relationship, Product
We would like the vendor to be proactive about identifying when a file isn't uploaded. There are...
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Product, Value
Using ControlCheck, we are able to identify high-risk areas or high-risk employees based on what...
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Product
We have seen outcomes from using the product, but it hasn't been without its technical snags. Trying...
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Loyalty
We have looked at some other systems, but we still feel that ControlCheck gives us at least as much...
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Value
Bluesight does charge for things that I feel are a bit on the nitpicky side, but they are also...
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Relationship
There has been a lot of turnover at Bluesight in terms of support. We get used to a certain person,...
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Relationship
Bluesight has been pretty good at working with us on enhancing the system and getting some fixes...
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Relationship
A con I see with Bluesight is that they are a newer company. They have only been working with this...
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Loyalty, Relationship
From a vendor-relationship perspective, Bluesight is well above a lot of the other vendors that we...
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Relationship, Product
There needs to be a lot of work from an organization's perspective in allowing the partnership to...
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Relationship, Operations
I have an account representative at Bluesight that connects with me pretty frequently. But when I...
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Product
Certain integration tools are the only things that could be better in the product. There are some...
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Value
Thanks to ControlCheck, we have seen a reduction in labor hours as we have had to spend less time...
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Relationship, Relationship, Product, Product
The stability and reliability associated with ControlCheck have been ongoing issues. We have had...
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Product, Product
Mapping and drug data descriptions can be difficult to comprehend. One drug can be displayed in...
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Product, Product
I struggle with analytics primarily due to how they change whenever we are updating dates, times,...
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Product, Product
ControlCheck is still lacking when it comes to things that come out of our central pharmacy. That...
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Product, Product
There is a feature in ControlCheck that talks about action time, which is how long the person is...
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Product, Product
We haven't caught any diverters from using ControlCheck. Vendors will say that when we turn their...
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Loyalty, Loyalty, Product, Product
We compare Bluesight to other vendors out there, and we see that Bluesight is still really good when...
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Loyalty, Loyalty, Relationship, Relationship
When it comes to requested enhancements, we are slowly getting there, but Bluesight is not...
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Culture, Culture, Relationship, Relationship
After we had a meeting with Bluesight, the vendor became more responsive in sending out emails after...
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Product
We have a constant ongoing issue related to doses that require multiple strengths. ControlCheck is...
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Product
The investigation portfolio portion of the software is fabulous and customizable. Being able to have...
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Product
The software is very helpful in terms of identifying and managing controlled substance...
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Relationship, Product
Where ControlCheck falls short is that there have been some experiments that the vendor would like...
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Product
We are able to reconcile dispenses, wastes, and returns. However, while the software plays really...
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Culture, Relationship, Product
If a file transfer doesn't go through, we don't know about that until the following day when we are...
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Loyalty, Product
Even since we started with ControlCheck, so many improvements have been made to it. We weren't...
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Operations
Bluesight might have changed their training program recently because when we asked for some...
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Relationship
I am not very satisfied with Bluesight’s involvement. They seem to reach out to us every now and...
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Loyalty, Product
AI and machine learning algorithms are Bluesight’s strengths. There is still some work to do. With...
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Operations
The implementation was tough because of the lack of preparation. It seemed like the vendor didn't...
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Product, Value
Our biggest outcome is greater visibility into potential diversionary activities. We are especially...
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Product
There is a significant difference between having difficult data and comprehensive data. In...
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Product
ControlCheck gives us sight into what is going on, and most of the time, it changes people's...
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Relationship
I would tell someone looking into ControlCheck that it is a great tool to help audit controlled...
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Relationship
Bluesight has expanded, and that is fine, but I think their customer service has taken a hit. Each...
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Product
Bluesight’s website is user friendly, and I think it is built well. I love the functionalities of...
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Operations
It would be nice if Bluesight offered webinars to teach users how to navigate ControlCheck. They...
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Product, Value
ControlCheck works well. However, while it does the auditing for us, it still requires the manpower...
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Product
Knowing the challenges of trying to interface a product with an EHR, ControlCheck seems like a...
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Relationship
Bluesight is pretty good. They are constantly providing updates and enhancements, and they are...
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Operations
Bluesight’s training could use some help. When we went live with ControlCheck, there wasn't a lot of...
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Product
We have been able to utilize ControlCheck for investigations of drug diversion events, and it has...
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Product
In the hospital setting, the same narcotics administered via IV drips are also given via an IV push....
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Operations, Product
ControlCheck’s ease of use is what I love about the product. The product is very clear, and I don’t...
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Product
Sometimes ControlCheck records two dispenses when there was only one. A nurse will take out a...
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Relationship
Bluesight’s support team is always there, but we always get an answering service. We can never talk...
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Operations
Bluesight has only recently reached out to us to do ongoing training. We have had the system for a...
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Loyalty, Product
I like the product's first version better than its second. I was very sad when Bluesight took away...
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Product
In ControlCheck, whenever the data doesn't get uploaded for a given day, the product sends a...
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Loyalty
We are switching to another program. The decision was not up to us. We vouched for Bluesight; we...
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Product
Sometimes the data for the surgical areas doesn't connect. For example, I get multiple open...
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Product
I don't use it a lot, but the Individual Risk Identification Score takes all the data and matches...
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Product
When a nurse documents something incorrectly, the product will record the interaction as though the...
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Loyalty
If I were making the decision again, I would definitely look at what other technologies were out...
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Relationship
Bluesight works hard to keep their promises, but Bluesight is diversifying so much. We had an error,...
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Product
When a nurse deletes documentation, there is negative documentation, and the product doesn't know...
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Product, Value
From our use of ControlCheck, we are seeing improved compliance with documentation in our health...
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Product
An unintended consequence of ControlCheck is that the system requires is a lot of work. Under...
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Relationship
The one thing Bluesight is falling a little short on right now is issue resolution; however, that is...
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Product
When we first took on ControlCheck, we thought that we would catch more cases of drug diversion and...
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Relationship
We would like to hear more from the vendor about how everybody else is using ControlCheck, what...
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Product, Value
Our discrepancy rate has gone down over the years. We had a little bump, of course, when we went...
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Relationship, Product
I may not buy the product again. I am struggling with Bluesight right now because for more difficult...
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Operations, Product
Bluesight had an upgrade recently, and it was a complete flop. It was a disaster. But Bluesight took...
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Product
I would like to see ControlCheck's infusion documentation improved. The product can't calculate...
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Loyalty, Relationship, Product
Bluesight is being really good about listening to us, advancing their product, and taking feedback....
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Operations
The vendor was very hands on when we were going live for the first time.
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Loyalty
We are implementing another solution that interfaces with Bluesight's product. We will need...
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Operations, Product
We have had trouble with setting expectations. That is difficult because we have nurses resolve...
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Operations
Our implementation of the system went well.
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Product
The system lacks a purchasing component. There is also a gap when it comes to discrepancies that...
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Operations
We are a big organization, and drug diversion happens at big organizations. We haven't been able to...
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Product, Value
We like that the system helps us collaborate across different disciplines. Everyone has access to...
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Relationship, Product
ControlCheck is great for information, but what to do with that information is not clear and very...
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Product
ControlCheck is a very basic tool, and it is very easy to use. There is nothing wrong with the...
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Relationship
One issue I see with the vendor is a delay in terms of issues that are being raised, like any...
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Product
In general, we are happy with ControlCheck. It gives us some visibility on our controlled substance...
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Loyalty, Product
I can run reports in ControlCheck, and it has some analytics involving risk identification scores....
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Operations
It would be nice if the vendor offered online recordings of various training episodes for people to...
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Relationship
At one point, we were having an issue getting information to ControlCheck. Our IT team and the...
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Relationship
Bluesight should be more interested in what their customers want. Sometimes I feel like we have to...
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Product
I would like to see dashboard-level performance for our hospitals, and I would like to track more...
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Loyalty, Relationship, Value
Bluesight works very collaboratively with customers to optimize and customize things. However, as...
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Loyalty
We do not have long-term plans with Bluesight. There are a lot of new vendors out there, so whenever...
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Product
ControlCheck is a useful program. It is nice; it shows us things and is pretty easy to use. The...
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Relationship, Product
There are things that we have asked for and have been waiting on. We get told that those things are...
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Relationship, Operations
When the product went live, the vendor was pretty hands on. They had support and were reachable via...
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Relationship, Product, Value
ControlCheck helps us keep our nursing and anesthesia staff in line regarding how they document...
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Product
We have noticed a definite decline in the number of things that aren't documented correctly. We are...
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Relationship, Product
A couple of our technicians have been on calls with vendors that do the same things as Bluesight. We...
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Relationship
We reach out when we have issues and wait to see what happens. We deal with a representative who is...
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Operations, Product
Our team doesn't understand how to use some parts of ControlCheck. We are still getting some false...
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Product, Value
We still deal with some things, not necessarily daily but probably every week, regarding speed and...
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Product
On the newest upgrade, we can see wasting partners. Before, we could not see wasting partners, and...
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Relationship
Sometimes it takes a little longer to get an answer than we would like. Issues are not always...
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Product, Value
I have really been struggling with Bluesight for Controlled Substances since the upgrade. The vendor...
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Loyalty, Product
A lot of weird things have started happening since the upgrade. The program has gotten very slow,...
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Loyalty, Value
I would not buy Bluesight for Controlled Substances again because the market is evolving and there...
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Relationship
The vendor doesn’t keep all of their promises. We have delayed problems that we bring up, and they...
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Relationship
Since we first started with Bluesight for Controlled Substances, we have been very interested in the...
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Relationship
Initially, the customer support from Kit Check was great, but things have changed. One thing I liked...
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Relationship
We used to have a product manager from Kit Check who would talk to us, but we have not met in a long...
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Product
Bluesight for Controlled Substances is working, but there are a lot of nuances with it. The product...
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Product
Bluesight for Controlled Substances does not do titratable drips, so we had to take all of our...
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Relationship, Product
There is a real gap in the hospital industry, and we are incredibly siloed. I have all these issues...
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Product
I can't think of anything Kit Check is not doing. Sometimes they do too much. The system delivers a...
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Relationship
Kit Check doesn’t have enough customer experience to be ready to deliver new technology. I don't...
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Operations, Product
We are helping the vendor work out some of the kinks in the system. We have a challenge with getting...
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Operations
I ended up learning a lot of things about the product by using it. When I had a call with the...
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Loyalty, Product
There are things that the system could do better. The product is supposed to capture the...
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Relationship, Product
In terms of monitoring IV medication, the vendor has been working strongly with us to help us...
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Loyalty
We switched to the product because we went through some organizational changes, and not every...
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Product, Value
So far, we have seen improvements in things like documentation and accountability for transactions.
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Loyalty, Value
One of the biggest things we are trying to solve with the product is how we manage our anesthesia...
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Operations
The go-live was a little rough. The vendor was supportive, but the implementation just didn't go as...
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Product, Value
One outcome of the product is that we have achieved better documentation with our staff; we have...
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Product
The product itself is wonderful. There are just little things that would help us if the product...
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Relationship
Kit Check’s customer service is outstanding. Anytime I have an issue or anything, the vendor is...
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Product
The one thing that I would like to see improved in Bluesight for Controlled Substances would be the...
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Product
The Individual Risk Identification Score dashboard is great, but when I click on the person at the...
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Relationship, Product
The vendor has taken quite a few of the suggestions that we have given them and has put them into...
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Product
One of the things Kit Check updated was the status functionality. Now I can look at something that...
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Product
I like the date range functionality Kit Check has given me. I can look back through a whole year,...
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Loyalty, Product
The product was the first one that we found that could match our MAR 100% based on what was coming...
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Culture, Loyalty, Product, Value
Having the ability to do a 100% comprehensive review was an outcome we saw. We had to review our...
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Loyalty
At some point, we will evaluate Kit Check's product compared to another controlled substance...
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Relationship, Product
We haven't had any interface issues. When something has gone down, the vendor has been very quick to...
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Relationship, Operations
The vendor engaged with me during the rollout. The vendor has reached out multiple times to chat...
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Relationship
Kit Check is very easy to work with, and they get back to us immediately. If needed, they will...
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Loyalty, Product
Kit Check is already taking care of most of the ideas we have with a lot of their upgrades. It would...
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Product, Value
Bluesight for Controlled Substances has increased how efficiently we can investigate concerns...
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Operations, Product
We worked with the vendor extensively to get the software up and running so that it would work...
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Culture, Value
Kit Check's pricing is really good in comparison to different vendors' pricing, and what Kit Check...
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Culture, Value
We have experienced some unexpected costs with Kit Check. We had an issue and asked the vendor to...
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Relationship
Kit Check is mostly responsive. They listen to our feedback with regard to upgrades that we want to...
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Product, Value
Bluesight for Controlled Substances has helped us identify trends related to diversion through data...
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Product
There is a window when the system will look for transactions that occur, and sometimes an event can...
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Relationship
Kit Check’s customer service response has been lacking. It used to take just a few days to resolve...
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Relationship, Product
I like that we can develop processes to more closely monitor and run reports in a specific area. Kit...
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Loyalty, Product
Our end users are all champions and superusers, so the product’s ease of use for them is great. It...
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Product
There are some things I would like to see in Bluesight for Controlled Substances that just aren’t...
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Relationship
Kit Check has a really dynamic and aggressive customer service team that is focused on making...
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Relationship
Sometimes Kit Check doesn’t have clinical staff that really understands what we are trying to...
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Operations
There are two aspects to Kit Check’s training. One aspect is learning how to use the application...
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Product
Kit Check is very good at supporting our integration and interoperability goals, and I have seen...
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Product
Kit Check has introduced new algorithms that refined the product’s ability to detect variances and...
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Product
I would recommend Bluesight for Controlled Substances to others, and in my role, I would advocate...
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Culture, Relationship
Kit Check is very careful about what they promise, and they provide very good support. I interact...
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Product
While using Bluesight for Controlled Substances, we have identified potential diverters and cleared...
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Product, Value
Bluesight for Controlled Substances gives us increased visibility into the processes involved in...
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Relationship
Kit Check is very responsive. They set up playgrounds for new, innovative things that they are...
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Relationship, Operations
I would tell a peer that their organization must have a team that can handle everything. There are...
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Loyalty, Product
The system needs more refined proactive management or proactive risk scores, and Kit Check is...
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Operations, Product
We noticed a few things right when we started using the product. There were a lot of documentation...
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Product
The one thing that I would really like Kit Check to include in the product is outside investigation....
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Relationship, Operations
It would be helpful if we had the ability to track and monitor all of the tickets and troubleshoot...
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Operations
I would really like the vendor to gather metrics based on what the site was doing prior to the...
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Product, Value
Our experience with the product has been remarkable. The product has provided more insight into...
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Operations, Value
As a result of having Bluesight for Controlled Substances, we have been able to clean up a lot of...
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Operations
Kit Check is really good at training. Even when they changed the look of the product, they had...
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Relationship, Product
I can whip through the product easily, but when I show it to someone else, it sometimes takes them a...
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Relationship
Our interactions with Kit Check are good. We have meetings with our account representative where...
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Loyalty, Value
I am a huge fan of Bluesight for Controlled Substances. I am fighting tooth and nail to keep it at...
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Relationship
If we put in a ticket, Kit Check's support desk will be pretty prompt at getting back to us with...
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Product
Every day, the solution presents us with a list of transactions that don't match up. That allows us...
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Culture, Value
Kit Check is up front with regard to what they charge and don't charge for.
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Product, Value
The outcomes we have seen from the product with statistics have validated a lot of what we...
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Relationship
Some of the benefits and strengths of Kit Check are that they have been very open and responsible...
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Loyalty, Product
There are some areas where the product could be improved; it is growing all the time. We are working...
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Relationship
The vendor's leadership involvement has really stood out to us. We are able to work directly with...
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Relationship
Kit Check is very responsive. As soon as we have a problem, we can send the vendor an email. Then,...
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Product, Value
Kit Check is a game changer. It gives us the ability to pull together dispensing information from...
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Product
Kit Check's system is robust for our organization. Every dose is accounted for, and every piece of...
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Culture, Value
Our executives feel that Kit Check's system is very expensive, but I am fighting tooth and nail for...
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Product
We had some pretty nice reports come out of the system this year that really helped us with an...
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