ControlCheck (formerly Bluesight for Controlled Substances)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Future Outlook
Even since we started with ControlCheck, so many improvements have been made to it. We weren't...
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Service and Support
Bluesight might have changed their training program recently because when we asked for some...
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Relationship
I am not very satisfied with Bluesight’s involvement. They seem to reach out to us every now and...
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Other Observations & Comments
AI and machine learning algorithms are Bluesight’s strengths. There is still some work to do. With...
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Implementation and Training
The implementation was tough because of the lack of preparation. It seemed like the vendor didn't...
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Technology
Our biggest outcome is greater visibility into potential diversionary activities. We are especially...
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Lessons Learned
There is a significant difference between having difficult data and comprehensive data. In...
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Functionality and Upgrades
ControlCheck gives us sight into what is going on, and most of the time, it changes people's...
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Lessons Learned
I would tell someone looking into ControlCheck that it is a great tool to help audit controlled...
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Service and Support
Bluesight has expanded, and that is fine, but I think their customer service has taken a hit. Each...
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Other Observations & Comments
Bluesight’s website is user friendly, and I think it is built well. I love the functionalities of...
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Implementation and Training
It would be nice if Bluesight offered webinars to teach users how to navigate ControlCheck. They...
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Other Observations & Comments
ControlCheck works well. However, while it does the auditing for us, it still requires the manpower...
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Other Observations & Comments
Knowing the challenges of trying to interface a product with an EHR, ControlCheck seems like a...
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Service and Support
Bluesight is pretty good. They are constantly providing updates and enhancements, and they are...
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Implementation and Training
Bluesight’s training could use some help. When we went live with ControlCheck, there wasn't a lot of...
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Functionality and Upgrades
We have been able to utilize ControlCheck for investigations of drug diversion events, and it has...
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Functionality and Upgrades
In the hospital setting, the same narcotics administered via IV drips are also given via an IV push....
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Functionality and Upgrades
ControlCheck’s ease of use is what I love about the product. The product is very clear, and I don’t...
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Functionality and Upgrades
Sometimes ControlCheck records two dispenses when there was only one. A nurse will take out a...
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Service and Support
Bluesight’s support team is always there, but we always get an answering service. We can never talk...
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Implementation and Training
Bluesight has only recently reached out to us to do ongoing training. We have had the system for a...
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Functionality and Upgrades
I like the product's first version better than its second. I was very sad when Bluesight took away...
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Other Observations & Comments
In ControlCheck, whenever the data doesn't get uploaded for a given day, the product sends a...
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Other Observations & Comments
We are switching to another program. The decision was not up to us. We vouched for Bluesight; we...
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Interfacing and Integration
Sometimes the data for the surgical areas doesn't connect. For example, I get multiple open...
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Functionality and Upgrades
I don't use it a lot, but the Individual Risk Identification Score takes all the data and matches...
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Functionality and Upgrades
When a nurse documents something incorrectly, the product will record the interaction as though the...
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Lessons Learned
If I were making the decision again, I would definitely look at what other technologies were out...
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Service and Support
Bluesight works hard to keep their promises, but Bluesight is diversifying so much. We had an error,...
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Functionality and Upgrades
When a nurse deletes documentation, there is negative documentation, and the product doesn't know...
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Other Observations & Comments
From our use of ControlCheck, we are seeing improved compliance with documentation in our health...
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Functionality and Upgrades
An unintended consequence of ControlCheck is that the system requires is a lot of work. Under...
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Service and Support
The one thing Bluesight is falling a little short on right now is issue resolution; however, that is...
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Technology
When we first took on ControlCheck, we thought that we would catch more cases of drug diversion and...
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Relationship
We would like to hear more from the vendor about how everybody else is using ControlCheck, what...
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Other Observations & Comments
Our discrepancy rate has gone down over the years. We had a little bump, of course, when we went...
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Other Observations & Comments
I may not buy the product again. I am struggling with Bluesight right now because for more difficult...
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Service and Support
Bluesight had an upgrade recently, and it was a complete flop. It was a disaster. But Bluesight took...
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Functionality and Upgrades
I would like to see ControlCheck's infusion documentation improved. The product can't calculate...
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Relationship
Bluesight is being really good about listening to us, advancing their product, and taking feedback....
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Implementation and Training
The vendor was very hands on when we were going live for the first time.
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Other Observations & Comments
We are implementing another solution that interfaces with Bluesight's product. We will need...
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Lessons Learned
We have had trouble with setting expectations. That is difficult because we have nurses resolve...
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Implementation and Training
Our implementation of the system went well.
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Functionality and Upgrades
The system lacks a purchasing component. There is also a gap when it comes to discrepancies that...
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Implementation and Training
We are a big organization, and drug diversion happens at big organizations. We haven't been able to...
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Interfacing and Integration
We like that the system helps us collaborate across different disciplines. Everyone has access to...
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Functionality and Upgrades
ControlCheck is great for information, but what to do with that information is not clear and very...
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Lessons Learned
ControlCheck is a very basic tool, and it is very easy to use. There is nothing wrong with the...
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Service and Support
One issue I see with the vendor is a delay in terms of issues that are being raised, like any...
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Functionality and Upgrades
In general, we are happy with ControlCheck. It gives us some visibility on our controlled substance...
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Functionality and Upgrades
I can run reports in ControlCheck, and it has some analytics involving risk identification scores....
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Implementation and Training
It would be nice if the vendor offered online recordings of various training episodes for people to...
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Service and Support
At one point, we were having an issue getting information to ControlCheck. Our IT team and the...
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Relationship
Bluesight should be more interested in what their customers want. Sometimes I feel like we have to...
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Technology
I would like to see dashboard-level performance for our hospitals, and I would like to track more...
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Relationship
Bluesight works very collaboratively with customers to optimize and customize things. However, as...
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Future Outlook
We do not have long-term plans with Bluesight. There are a lot of new vendors out there, so whenever...
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Functionality and Upgrades
We have had issues with mapping actual staff members. We had problems with mapping staff members who...
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Lessons Learned
My advice for others who are using ControlCheck would be to be very clear about what they want. They...
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Functionality and Upgrades
ControlCheck works with our EHR, our pharmacy inventory software, and our automated dispensing...
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Functionality and Upgrades
We have been live for years now, and there are still things that don't work right with ControlCheck...
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Functionality and Upgrades
ControlCheck is a useful program. It is nice; it shows us things and is pretty easy to use. The...
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Functionality and Upgrades
There are things that we have asked for and have been waiting on. We get told that those things are...
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Implementation and Training
When the product went live, the vendor was pretty hands on. They had support and were reachable via...
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Technology
ControlCheck helps us keep our nursing and anesthesia staff in line regarding how they document...
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Future Outlook
We have noticed a definite decline in the number of things that aren't documented correctly. We are...
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Other Observations & Comments
A couple of our technicians have been on calls with vendors that do the same things as Bluesight. We...
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Service and Support
We reach out when we have issues and wait to see what happens. We deal with a representative who is...
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Functionality and Upgrades
Our team doesn't understand how to use some parts of ControlCheck. We are still getting some false...
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Technology
We still deal with some things, not necessarily daily but probably every week, regarding speed and...
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Technology
On the newest upgrade, we can see wasting partners. Before, we could not see wasting partners, and...
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Service and Support
Sometimes it takes a little longer to get an answer than we would like. Issues are not always...
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Functionality and Upgrades
I have really been struggling with Bluesight for Controlled Substances since the upgrade. The vendor...
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Functionality and Upgrades
A lot of weird things have started happening since the upgrade. The program has gotten very slow,...
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Lessons Learned
I would not buy Bluesight for Controlled Substances again because the market is evolving and there...
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Service and Support
The vendor doesn’t keep all of their promises. We have delayed problems that we bring up, and they...
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Service and Support
Since we first started with Bluesight for Controlled Substances, we have been very interested in the...
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Service and Support
Initially, the customer support from Kit Check was great, but things have changed. One thing I liked...
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Relationship
We used to have a product manager from Kit Check who would talk to us, but we have not met in a long...
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Functionality and Upgrades
Bluesight for Controlled Substances is working, but there are a lot of nuances with it. The product...
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Functionality and Upgrades
Bluesight for Controlled Substances does not do titratable drips, so we had to take all of our...
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Service and Support
There is a real gap in the hospital industry, and we are incredibly siloed. I have all these issues...
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Lessons Learned
I can't think of anything Kit Check is not doing. Sometimes they do too much. The system delivers a...
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Other Observations & Comments
Kit Check doesn’t have enough customer experience to be ready to deliver new technology. I don't...
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Functionality and Upgrades
We are helping the vendor work out some of the kinks in the system. We have a challenge with getting...
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Functionality and Upgrades
I ended up learning a lot of things about the product by using it. When I had a call with the...
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Functionality and Upgrades
There are things that the system could do better. The product is supposed to capture the...
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Relationship
In terms of monitoring IV medication, the vendor has been working strongly with us to help us...
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Win/Loss - Why they were selected (by current clients)
We switched to the product because we went through some organizational changes, and not every...
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Functionality and Upgrades
So far, we have seen improvements in things like documentation and accountability for transactions.
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Functionality and Upgrades
One of the biggest things we are trying to solve with the product is how we manage our anesthesia...
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Implementation and Training
The go-live was a little rough. The vendor was supportive, but the implementation just didn't go as...
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Technology
One outcome of the product is that we have achieved better documentation with our staff; we have...
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Functionality and Upgrades
The product itself is wonderful. There are just little things that would help us if the product...
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Relationship
Kit Check’s customer service is outstanding. Anytime I have an issue or anything, the vendor is...
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Functionality and Upgrades
The one thing that I would like to see improved in Bluesight for Controlled Substances would be the...
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Functionality and Upgrades
The Individual Risk Identification Score dashboard is great, but when I click on the person at the...
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Functionality and Upgrades
The vendor has taken quite a few of the suggestions that we have given them and has put them into...
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Functionality and Upgrades
One of the things Kit Check updated was the status functionality. Now I can look at something that...
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Functionality and Upgrades
I like the date range functionality Kit Check has given me. I can look back through a whole year,...
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Functionality and Upgrades
The product was the first one that we found that could match our MAR 100% based on what was coming...
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ROI / Cost
Having the ability to do a 100% comprehensive review was an outcome we saw. We had to review our...
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Future Outlook
At some point, we will evaluate Kit Check's product compared to another controlled substance...
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Service and Support
We haven't had any interface issues. When something has gone down, the vendor has been very quick to...
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Relationship
The vendor engaged with me during the rollout. The vendor has reached out multiple times to chat...
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Service and Support
Kit Check is very easy to work with, and they get back to us immediately. If needed, they will...
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Functionality and Upgrades
Kit Check is already taking care of most of the ideas we have with a lot of their upgrades. It would...
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ROI / Cost
Bluesight for Controlled Substances has increased how efficiently we can investigate concerns...
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Functionality and Upgrades
We worked with the vendor extensively to get the software up and running so that it would work...
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ROI / Cost
Kit Check's pricing is really good in comparison to different vendors' pricing, and what Kit Check...
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ROI / Cost
We have experienced some unexpected costs with Kit Check. We had an issue and asked the vendor to...
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Service and Support
Kit Check is mostly responsive. They listen to our feedback with regard to upgrades that we want to...
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Functionality and Upgrades
Bluesight for Controlled Substances has helped us identify trends related to diversion through data...
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Functionality and Upgrades
There is a window when the system will look for transactions that occur, and sometimes an event can...
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Service and Support
Kit Check’s customer service response has been lacking. It used to take just a few days to resolve...
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Functionality and Upgrades
I like that we can develop processes to more closely monitor and run reports in a specific area. Kit...
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Lessons Learned
Our end users are all champions and superusers, so the product’s ease of use for them is great. It...
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Functionality and Upgrades
There are some things I would like to see in Bluesight for Controlled Substances that just aren’t...
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Service and Support
Kit Check has a really dynamic and aggressive customer service team that is focused on making...
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Relationship
Sometimes Kit Check doesn’t have clinical staff that really understands what we are trying to...
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Other Observations & Comments
There are two aspects to Kit Check’s training. One aspect is learning how to use the application...
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Interfacing and Integration
Kit Check is very good at supporting our integration and interoperability goals, and I have seen...
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Functionality and Upgrades
Kit Check has introduced new algorithms that refined the product’s ability to detect variances and...
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Future Outlook
I would recommend Bluesight for Controlled Substances to others, and in my role, I would advocate...
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Relationship
Kit Check is very careful about what they promise, and they provide very good support. I interact...
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Technology
While using Bluesight for Controlled Substances, we have identified potential diverters and cleared...
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ROI / Cost
Bluesight for Controlled Substances gives us increased visibility into the processes involved in...
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Service and Support
Kit Check is very responsive. They set up playgrounds for new, innovative things that they are...
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Lessons Learned
I would tell a peer that their organization must have a team that can handle everything. There are...
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Functionality and Upgrades
The system needs more refined proactive management or proactive risk scores, and Kit Check is...
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ROI / Cost
We noticed a few things right when we started using the product. There were a lot of documentation...
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Functionality and Upgrades
The one thing that I would really like Kit Check to include in the product is outside investigation....
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Implementation and Training
It would be helpful if we had the ability to track and monitor all of the tickets and troubleshoot...
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Other Observations & Comments
I would really like the vendor to gather metrics based on what the site was doing prior to the...
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ROI / Cost
Our experience with the product has been remarkable. The product has provided more insight into...
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ROI / Cost
As a result of having Bluesight for Controlled Substances, we have been able to clean up a lot of...
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Implementation and Training
Kit Check is really good at training. Even when they changed the look of the product, they had...
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Functionality and Upgrades
I can whip through the product easily, but when I show it to someone else, it sometimes takes them a...
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Relationship
Our interactions with Kit Check are good. We have meetings with our account representative where...
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ROI / Cost
I am a huge fan of Bluesight for Controlled Substances. I am fighting tooth and nail to keep it at...
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Service and Support
If we put in a ticket, Kit Check's support desk will be pretty prompt at getting back to us with...
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Functionality and Upgrades
Every day, the solution presents us with a list of transactions that don't match up. That allows us...
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ROI / Cost
Kit Check is up front with regard to what they charge and don't charge for.
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ROI / Cost
The outcomes we have seen from the product with statistics have validated a lot of what we...
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Relationship
Some of the benefits and strengths of Kit Check are that they have been very open and responsible...
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Technology
There are some areas where the product could be improved; it is growing all the time. We are working...
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Relationship
The vendor's leadership involvement has really stood out to us. We are able to work directly with...
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ROI / Cost
We had one particular department that was doing poorly in terms of how they were reconciling waste....
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Service and Support
When I reach out to Kit Check’s support people, it can sometimes take a long time to get ahold of...
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Functionality and Upgrades
With this product, we have the ability to find areas that aren’t following our policy on controlled...
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Interfacing and Integration
We sometimes have issues with the way the data flows over from our other systems into Bluesight for...
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Service and Support
Kit Check is very responsive. As soon as we have a problem, we can send the vendor an email. Then,...
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Interfacing and Integration
Kit Check is a game changer. It gives us the ability to pull together dispensing information from...
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ROI / Cost
Kit Check's system is robust for our organization. Every dose is accounted for, and every piece of...
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ROI / Cost
Our executives feel that Kit Check's system is very expensive, but I am fighting tooth and nail for...
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Functionality and Upgrades
We had some pretty nice reports come out of the system this year that really helped us with an...
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Service and Support
When we call the vendor's support, we get a real person. That person is actually very responsive....
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Functionality and Upgrades
With the system, we get information in a much more timely manner than we did with our previous...
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Functionality and Upgrades
The product gives us so much information that it takes an awful lot of work to sift through...
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Functionality and Upgrades
We are doing things we weren’t doing before because of the system. It is very reassuring. I like the...
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Functionality and Upgrades
Kit Check knows there are some programming issues with the narcotic infusions. The system creates...
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Other Observations & Comments
We have a bit of a manual process with our other product that is integrated with Bluesight for...
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Relationship
I am very satisfied with Kit Check. The support people are great. Kit Check obviously thinks of...
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ROI / Cost
The major outcome we have seen is that we are actually monitoring things. One part of monitoring is...
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Functionality and Upgrades
Implementing the product was complicated because there was a nursing component and an anesthesiology...
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Functionality and Upgrades
I have good insight into nursing and anesthesiology things, but what I need the vendor to work on is...
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Implementation and Training
I feel as if we are moving forward with some implementations. Kit Check is always willing to do...
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Interfacing and Integration
Kit Check's product is integrated with a couple of vendors' products, but there are other areas...
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Service and Support
We meet with Kit Check regularly. The quality of their support is really good. We have a dedicated...
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Win/Loss - Why they were selected (by current clients)
I did a lot of research on RFID technology, and I chose Kit Check's product for multiple reasons. I...
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Implementation and Training
When we implemented the product, there were some hiccups we had to work through. I like that the...
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Other Observations & Comments
As long as the data going into Bluesight for Controlled Substances is valid, the information we...
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ROI / Cost
Bluesight for Controlled Substances is a very useful tool. It has validated that our surveillance...
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Functionality and Upgrades
Bluesight for Controlled Substances is a web-based application, so the vendor updates it pretty much...
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Relationship
Kit Check acts like they are a start-up. We have a lot of customer contact with them. For example,...
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Functionality and Upgrades
We are moving toward getting our needs met, but as of today, all our needs are not getting met. We...
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Service and Support
Kit Check is super responsive in our regular meetings and responds to pretty much everything. They...
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Other Observations & Comments
Considering what is out there on the market, we are satisfied, and we think we are getting our...
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Functionality and Upgrades
The product is in its infancy, so it is developing along with us. Kit Check works very hard to...
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Service and Support
When Kit Check promoted the product, they were on the mark. The product works pretty much as they...
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Future Outlook
I am hoping we will resolve our main issues within a year and become learning partners from then on....
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Functionality and Upgrades
On the positive side of things, Bluesight for Controlled Substances gives us great structure and a...
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ROI / Cost
Kit Check gives us some trends or IRIS scores, and those help us narrow in on a nurse or an...
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Sales and Contracting
Kit Check has charged us for things, specifically upgrades, that I don’t think they should have...
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Functionality and Upgrades
The new version of Bluesight for Controlled Substances is really nice compared to the old one, so...
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Relationship
The go-live and the implementation of Bluesight for Controlled Substances were very good. The vendor...
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ROI / Cost
Bluesight for Controlled Substances has had several positive effects such as catching potential...
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Functionality and Upgrades
Our opioid safety team uses Bluesight for Controlled Substances on a regular basis. Where we...
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Functionality and Upgrades
We have been using the system for years now, and parts of it still aren't working the way we had...
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Functionality and Upgrades
We have had issues mapping out a lot of things in our data to make things accurate for user mapping....
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Relationship
The vendor doesn't test everything to make sure that the system is error proof before they start it....
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Interfacing and Integration
We work in Bluesight for Controlled Substances on a daily basis. The system works well while...
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Functionality and Upgrades
Bluesight for Controlled Substances does give us some good insights, but getting through the things...
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Service and Support
Kit Check does a really good job, and they were very good at incorporating our thought process into...
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Service and Support
Some of the different ways we look at things could be a little easier, or Kit Check could have...
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Functionality and Upgrades
Our usage of the system could improve. I wish we could have our nurses go in and look at their...
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Functionality and Upgrades
With Bluesight for Controlled Substances, we can actually see how things that were dispensed in the...
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Service and Support
Kit Check is very responsive. If we have an issue with a user needing some help or can’t figure...
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Functionality and Upgrades
I haven’t seen a lot of advancements with the product since we first put it in.
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Functionality and Upgrades
We recently had a technician who stepped down, and the system's automated processes made our...
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Functionality and Upgrades
One pro of the product is that it eliminates a lot of cross-referencing and cross-checking work. A...
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Functionality and Upgrades
The system provides us with a lot of information and great insight. We certainly enjoy the product,...
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Interfacing and Integration
Some of the challenges that we are having with the system are making sure that everything is...
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