ControlCheck Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
I would want to tell someone who is thinking about getting ControlCheck that it provides a real-time...
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Product
I don't really like the new format of ControlCheck or the changes that were made, but it is just...
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Relationship, Product
Bluesight didn’t use to keep all their promises, but they do now. Their whole structure has changed,...
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Product
ControlCheck is still not on easy messaging systems. It still uses some platform stuff and some hard...
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Relationship
Bluesight's proactive component is that they have a customer forum for who does what. They have...
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Product
ControlCheck has stepped back in front of other vendors with their recent updates that have to do...
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Loyalty, Product
Our biggest outcome with ControlCheck is improvement in documentation practice. The updated reports...
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Product
From a pharmacy standpoint, ControlCheck has auditing functionality. There is a pharmacy audit tab,...
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Product
We are not getting reconciliation between the automation cabinets, at least not in terms of how the...
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Product
Currently, ControlCheck is unable to handle narcotic infusions and PCA pumps. It can only really...
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Relationship
We have been having a revolving door of representatives with Bluesight lately, and we have had...
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Operations
During our implementation of ControlCheck a few years ago, Bluesight needed to provide better...
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Relationship, Product
There was functionality in ControlCheck that we were under the impression we would be getting, and...
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Culture, Value
Bluesight is moving to a subscription model, and they are not really taking us to the bank, but they...
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Product
We actually have detected a few cases of diversion via ControlCheck. The other thing that we have...
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Loyalty, Value
When we were selecting an upgraded diversion software a few years ago, we chose ControlCheck because...
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Relationship
Bluesight wanted us to upload additional data to their system, and when we reviewed the data specs,...
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Relationship, Product
One challenge we are faced with as an organization is keeping up with the changes that Bluesight has...
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Product
ControlCheck's individual risk identification score (IRIS) does an excellent job of monitoring...
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Product
With ControlCheck, we have an excellent ability to understand deviation from peer performance across...
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Product, Value
The product has a lot of potential and is very useful. We use it every single day to not only...
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Operations, Product
Bluesight’s training does focus on product functionality, and that is what it should focus on....
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Product
ControlCheck’s data reporting could be enhanced to make it easier for people to understand group...
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Relationship
There has been a lot of turnover at Bluesight, so we have had several different account managers...
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Product
ControlCheck doesn't offer any individual performance monitoring with respect to handling controlled...
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Relationship
The vendor sends out little communications about upcoming upgrades or things that are going to be...
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Product
With the system, we are able to respond quickly to any discrepancies instead of catching them a...
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Relationship, Product
We identify a lot of opportunities to improve processes and practices within our facility using...
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Loyalty
We are considering leaving ControlCheck because we are in a contract renewal phase and having a lot...
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Product
A lot of our end users do have issues with ControlCheck at times. ControlCheck does have a lot of...
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Relationship
Bluesight does a really good job of taking customer feedback. They do make a very strong effort to...
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Relationship
Sometimes it is a little difficult to get some support quickly after hours from Bluesight. With the...
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Product
We get a lot more actionable data on the nursing and supply chain modules in ControlCheck. The data...
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Product
Our paramedics unit uses a software solution that is not compatible with ControlCheck. That is...
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Operations
The initial training from Bluesight was great, and the ongoing training is a little less great. The...
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Loyalty
We decided to stay with ControlCheck while we were in a contract renewal phase; the main reason we...
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Product
There is currently a gap in the tracking within ControlCheck where the system doesn't track anything...
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Loyalty
We have had no discussions about shifting away from Bluesight's system. For now, I think everyone is...
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Loyalty, Product
For someone else looking to get Bluesight's system, my advice would be to understand the level of...
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Product
The product's ease of use could be better. It takes so much to go in and review cases. A lot of data...
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Loyalty, Product
We are using more than one drug diversion monitoring solution. If we had to choose one solution to...
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Relationship, Product
Bluesight's team worked with us to connect some data to ControlCheck. The data was a nonstandard...
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Loyalty, Relationship, Product
Bluesight has implemented a significant overhaul in the last year, and that has gone really well. A...
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Product, Value
One outcome of using ControlCheck is that we have seen tighter control of controlled substances. We...
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Product
The solution could improve by having the ability to monitor continuous controlled substance infusion...
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Product
ControlCheck is great. For someone else looking into the product, my advice would be to have a...
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Product, Value
We have given our controlled substance manager tools to work with for documenting, identifying, and...
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Culture
Bluesight offered us a deal that was surprising. They came in significantly less than competitors....
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Loyalty
When we were frustrated with ControlCheck and we went out to look at other vendors in the...
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Loyalty, Product
We feel lacking in the pharmacy or anesthesia areas. We have not been able to get ControlCheck...
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Loyalty, Product
ControlCheck is not delivering what we want of it, but I'm not sure that is a dig against...
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Operations
Our installation person changed multiple times during our install, and then we had to go retrain our...
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Relationship, Product
My hospital system isn't unified on one EMR. We are still using multiple EMRs, and ControlCheck is...
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Loyalty, Relationship, Operations
Bluesight has pretty good contact with clients and customers like us. Bluesight has a customer...
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Loyalty, Relationship
Bluesight is starting to offer other service lines beyond drug diversion. They are branching off...
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Product, Value
There is still a learning curve to ControlCheck when it comes to the interpretation of data....
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Product
When ControlCheck fails, it isn't Bluesight's fault. It is usually because a report writer in our...
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Relationship
Bluesight's proactiveness is never a service thing. There are always feature-enhancement releases....
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Relationship, Product
Bluesight has spoiled us with their rapid feature updates. Each time they roll something out, it...
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Relationship
I can reach out to Bluesight's support people through email. I know that I can call those people,...
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Culture
Bluesight is pretty fair in terms of their charges, and there is a lot of latitude in terms of what...
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Product, Value
ControlCheck is a bit of a time saver, but there is still a requirement for human intervention. The...
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Product
ControlCheck’s ability to monitor is highly dependent on engagement from the team, so the system is...
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Product
ControlCheck does exactly what it is intended to do and functions exactly as we would expect it to...
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Relationship
The issues that need to be escalated to someone within Bluesight for resolution are few and far...
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Product
ControlCheck has detected certain instances of diversion. Those do not happen extremely often,...
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Product
ControlCheck does what it does very well. The software capability is very good at highlighting...
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Loyalty, Product
ControlCheck just doesn't meet all our needs, but the limitations are not just on their side. The...
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Operations
We had a crazy person for our initial training with Bluesight. But once we got past that, things...
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Product
With ControlCheck we have been able to monitor potential diversion scenarios or even just poor...
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Product, Value
With ControlCheck, we have been able to achieve the timely resolution of controlled substance...
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Product
Something that could be improved in this solution would be a reporting tool that they can build for...
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Product
From the end user's perspective, what ControlCheck does really well is monitor patient-specific...
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Relationship
The support has decreased recently, in my opinion. The biggest issue has been the timeliness of...
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Relationship
Bluesight is not too proactive, but they certainly do communicate with users and customers on what...
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Loyalty, Relationship
I'm pretty well introduced to people at Bluesight. I know a lot of the executive team members, and I...
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Relationship, Product
Bluesight is pretty flexible in terms of what they need and what they can take in when it comes to...
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Loyalty, Product
Everything is up for review constantly, but we like ControlCheck. We don't want to keep switching...
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Loyalty, Product
We have a few controlled substance safes, so we do a lot of movement between those machines, and we...
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Product
Bluesight is great with telling us a percentage of their data that is crossing, and we are just...
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Loyalty, Product
We picked Bluesight due to the nurse engagement. We were able to get nurse buy-in. With Bluesight,...
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Loyalty
We found more diversion previously with RxAuditor or humans identifying cases. We were very happy...
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Relationship
Bluesight updates things pretty regularly, and we always get what is coming out. The vendor is very...
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Value
Compared to what we had before and in terms of getting what we pay for, customers are going to get a...
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Operations
We don't really utilize Bluesight’s ongoing training because we tend to do our own training with a...
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Product
ControlCheck does not meet all our needs, especially when we learn about other systems, like...
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Product
With ControlCheck, we are really able to home in, get to people's patterns, and help correct any...
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Product
ControlCheck provides a recognizable brand and focal point when speaking to disciplines that are...
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Relationship, Product
Bluesight overpromises in some areas. And I think that there are certain things that ControlCheck...
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Product
With ControlCheck, we need to have integration with a couple of key areas, such as the...
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Relationship
Bluesight’s support team is excellent. I send them an email, and I will get an answer, if not a...
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Product
The product’s ability to drive outcomes has to do with some of the underlying structure and...
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Product
ControlCheck is very easy to use. Its graphical interface is clean, and it is mostly intuitive....
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Operations
Bluesight’s initial training is good. Ongoing, they have some offerings, but they don’t close the...
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Relationship
I'm very involved with Bluesight. I have relationships with individuals who can really help and...
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Relationship, Product
Bluesight’s upgrades are good. They are very responsive, so I give them good marks for that. I have...
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Loyalty, Relationship
The reason I tend to stay loyal to ControlCheck and Bluesight is that Bluesight is very responsive....
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Loyalty
As Bluesight matures, they will help us achieve more outcomes. But what they have opened up is...
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Relationship, Product
When it comes to new technology, Bluesight is feeling their way. They do a lot of customer outreach,...
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Relationship
I get notices from Bluesight in advance at times, but if there is a service disruption, I often find...
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Product
ControlCheck rarely ever goes down. It has only gone down on us a handful of times. When it has gone...
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Operations
The pharmacy training for ControlCheck was good. However, the nurse manager training was a little...
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Product
ControlCheck counts certain events twice. The Individual Risk Identification Score is a high-risk...
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Culture, Value
Bluesight has things bundled, and they have a one-stop shop. We bundled a ton with the vendor, so...
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Product, Value
One outcome we have seen from ControlCheck is the speed at which we can take action on things....
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Loyalty, Product
Bluesight has been updating their product, and new, cool features are coming out now. For example,...
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Loyalty, Operations
The implementation of ControlCheck was pretty smooth. Some things didn't map and link up properly,...
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Loyalty, Relationship
Bluesight is always developing new things. Thankfully, they have come out with single sign-on, and...
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Product
Our pharmacy technicians and nurse managers complain about the complexity of ControlCheck. It still...
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Product
It would be ideal to have more interoperability in the systems talking to each other in real time,...
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Product
ControlCheck is set up with individual risk identification scores and analytics to bring forward...
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Operations
Bluesight has improved their implementation process greatly. When we first went through the system...
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Product, Value
Using ControlCheck, we have increased our number of investigations and interviews, and some of those...
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Loyalty, Product
What we have seen with ControlCheck is that we are catching things in real time. The system will...
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Product, Value
With ControlCheck, we are able to see when a nurse goes in and pulls the wrong drug for whatever...
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Product
Bluesight needs to have a better way to help us waste PCAs. They can do that by having a better...
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Product, Value
ControlCheck does a really good job of looking at the nursing providers and statistically showing...
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Product
Things are going pretty smoothly with ControlCheck. There are some days when it seems like not...
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Operations, Product, Value
Bluesight is a good company. The customer service is great. They were great on the initial go-live....
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Relationship, Product
ControlCheck presents the information in a good format for each respective department leader to see...
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Relationship
Bluesight doesn't have any involvement in our day-to-day operations at this point. They pretty much...
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Product
if we take a medication out of the automated dispensing cabinet, there needs to be documentation in...
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Product, Value
Diversion detection is the main outcome we have seen with ControlCheck. The diversion software ranks...
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Relationship, Product
We want Bluesight to refine what they have in ControlCheck. The OR, pharmacy, and nursing modules...
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Loyalty
Our organization switched to ControlCheck, and I cannot say enough fantastic things about...
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Product
We have developed a coding system so that we can see patterns of behavior when we look at folks in...
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Loyalty, Value
We have our eyes on a product other than ControlCheck. We wanted the other product originally, but...
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Operations
It has been a while since we went live with ControlCheck. I have been part of the conversations as...
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Relationship
Bluesight is improving. We have had some challenges, but they seem pretty engaged. Ease of use is...
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Product
Bluesight needs to find a way to bring in pain scores. That is a big gap, and we have to use a...
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Product, Value
I don't know that the system has helped us catch any diversion directly through the enterprise, but...
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Operations
There is a lot to be desired about the program on the wish-list side of things, but I don't know...
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Loyalty, Product
ControlCheck does what it is supposed to do in terms of bringing high-risk behaviors to the...
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Operations
The only implementation we have done with Bluesight was our original one, and I don't think that...
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Relationship, Product
ControlCheck is pretty simple and intuitive to work with. We can set up reports to be automatically...
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Product
There are some shortcomings of the application. The number-one shortcoming is that our purchase...
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Culture, Product
The solution works as advertised except for the user analytics. Bluesight does market those...
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Operations, Product
As ongoing training, we receive frequent email communications regarding updates to the software and...
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Product
We don't utilize the user analytics as much as we could. The system is perfect for ensuring that no...
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Relationship, Product
it is not uncommon for us to have technical issues with ControlCheck. Sometimes, there is unexpected...
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Product
One cool thing in ControlCheck is a dashboard that compares my facility to other facilities in terms...
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Loyalty, Product
I would buy the solution again. I'm always in favor of exploring other vendors, but there is nothing...
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Product, Value
An outcome we have seen that this solution has driven in our drug diversion monitoring efforts is...
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Product
There are things that I would like to see Bluesight put more effort into improving. Those things...
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Product
ControlCheck could handle HL7 integrations better. The vendor is relying on reports that get dumped...
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Product
The system's site performance could be better. Its drugs don't map very well. Users have to...
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Operations, Product
ControlCheck is very easy to use, and we don't have any issues with it. It is pretty slick. If we...
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Relationship, Product
ControlCheck makes my job easier than it used to be. I am grateful for that.
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Product
Some people are able to do continuous infusions in the product, but other people can't do that...
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Product
A lot of systems don't talk with ControlCheck, so there are some things that need to be done...
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Relationship, Operations
Bluesight has improved. In the past, there were times when we couldn't get anyone to help us. Now,...
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Operations, Product
Not everyone knows how to use ControlCheck. The system is a bit closed off, but we have a few users...
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Product
It would be amazing if the vendor could make an option for a 24-hour period instead of a 48-hour...
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Relationship, Operations
ControlCheck is a good product. Bluesight is transparent regarding their road map for the...
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Relationship
Bluesight is responsive. I have an account manager who will typically respond the same day or the...
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Product
ControlCheck can do things without the user having to figure everything out; it can close cases on...
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Product, Value
In general, our outcome has been more precise monitoring of the chain of custody for controlled...
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Product
We see some highly limited ability to utilize ControlCheck for continuous infusions or titrated...
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Operations
Initially, there was a fairly small group from Bluesight for the implementation. There was a lot of...
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Relationship, Value
Bluesight has made several fairly quick improvements and has been very open about taking feedback....
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Product
In ControlCheck, there are still some things that need optimization, not necessarily around the...
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Relationship
Sometimes Bluesight’s support team has failed me, and that has been terrible. But the support people...
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Product
I have had some issues lately. Bluesight bought Medacist, so it seems like they are rolling out a...
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Product, Value
ControlCheck is the only system I personally have worked with, and it is better than nothing. It is...
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Operations
Bluesight offers a lot of training, but I have not been going to the sessions because I don't have...
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Relationship
Bluesight is constantly updating things, and that is not a bad thing. The vendor is not complacent...
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Loyalty, Product
If it were all or nothing, I would say that ControlCheck is great and that I would buy it again, but...
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Product
ControlCheck works from a queue, and all of the behavioral analysis is separate from that. The...
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Culture, Value
ControlCheck is priced appropriately. I don't think Bluesight has an implementation fee; however,...
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Product
We really like the product. We use it every day. There are definitely things that could be improved,...
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Relationship, Product
We have had a couple of system issues that were unknown by Bluesight and that we had to bring to...
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Product
ControlCheck has a feature where we can put notes and other documents and updates into a repository....
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Product, Value
ControlCheck absolutely helps us to target certain behaviors or practice issues within our...
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Relationship, Operations
At times, I have gotten choked up because of the support from Bluesight. Their help through the...
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Relationship, Operations, Product
The amount of resource documents from Bluesight is incredible. I had to make an entire folder. There...
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Product
I am a very quick learner, and I am very tech savvy. I went to a conference, saw ControlCheck, and...
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Loyalty
Due to our experience with Bluesight, other facilities are adopting ControlCheck as well. We are...
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Relationship
We were accustomed to Bluesight being really responsive to us. However, as Bluesight has expanded...
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Operations, Product
The system is easy to use. We have clinical leaders who use the vendor's website too. The system is...
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Relationship, Product
The solution has allowed us to monitor end-user activity with more transparency. We have also been...
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Operations
Our implementation with Bluesight was rough. The people from Bluesight who we interacted with...
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Relationship, Product
In terms of incremental changes that have been made through the system's upgrades, we feel like...
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Culture
When we initially did a demo for ControlCheck, Bluesight talked about adding pain scores to the...
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Product
As our diverters have gotten more sophisticated, we have started to see a forgery of medication...
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Product, Value
Some of the outcomes that we have seen from Bluesight have been misaligned. I think that the...
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Relationship, Product
Bluesight acquired another software company, and they have been able to take what customers liked...
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Operations, Product
With ControlCheck, there really isn't something where we need a lot of support. The system is fairly...
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Culture
When we first bought ControlCheck, we thought it was going to be the magic bullet. We thought it was...
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Relationship, Product
ControlCheck is giving us a lot of reports and information to help inform our decision-making....
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Product
ControlCheck grabs our invoices and shipping notices of controlled substances from our wholesaler....
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Operations, Product
ControlCheck is quick and incredibly intuitive. I can go in and just flip through the system myself,...
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Operations
Training for ControlCheck is a joint effort. Bluesight does overall training classes, and they...
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Product, Value
One thing that I am really intrigued about with this product is that we are able to identify what a...
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Product, Value
We have seen a lot of great outcomes using the drug diversion tool. It has helped us capture data...
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Loyalty
ControlCheck was the first thing on the market at the time when we needed a system. It was better...
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Loyalty
The important things are utilization and how easy the product is to use. We don't just have a...
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Product
ControlCheck is not meeting my needs. ControlCheck is its own system, and it is not able to...
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Value
Bluesight wants thousands of dollars to do a couple of upgrades that I need, and I don't want to...
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Relationship, Product
Bluesight has been working on their maneuverability and their audit tables so that we can do more...
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Product
I want to be able to open an event closed by ControlCheck. Sometimes, Bluesight closes an event that...
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Loyalty, Operations
If things break, they get fixed. Bluesight is always there, and they are always available. If we...
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Product
The basic functionality of having a closed loop is a strength of ControlCheck. For a long time,...
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Product
We can download the IRIS report in ControlCheck, but it downloads as a PDF that is not easy to read....
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Product
I can't complain about ControlCheck because it is doing stuff for us that we couldn’t do previously,...
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Product
ControlCheck has really opened our eyes to nursing practice issues, documentation issues, and waste...
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Relationship
ControlCheck’s biggest strength is that the vendor has invested a lot of resources in it, and...
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Relationship
There really hasn’t been much improvement, new ideas, or options for ControlCheck. We would like to...
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Product, Value
One of the outcomes that has been most noticeable since using ControlCheck is the speed at which we...
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Product, Value
ControlCheck has freed up valuable time for our nurse managers by shortening the amount of time that...
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Product, Value
I am never pleased with changes that don't provide any value to me and make me change the way I use...
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Product
Things were overpromised and underachieved. The system still requires a considerable amount of...
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Operations
I wish we could have had more help with training. I realize that controlled substance policies are...
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Product, Value
The system has made the diversion workflow much easier and streamlined. It also makes it very easy...
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