ControlCheck Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
For medication trends, ControlCheck uses a single standard statement when someone's metric is high...
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Product
For a long time, Bluesight has been promising to add features that other analytics vendors already...
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Loyalty, Product
There are some additional filter features that I have requested through the Bluesight community,...
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Relationship, Operations
Bluesight sends out frequent notices. If there is a global outage or another issue, a banner will...
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Relationship, Product
Bluesight is doing a very good job with the system they have developed. I have worked with many of...
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Product
Bluesight’s case management feature has a really good process for documenting and working through...
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Relationship, Product
ControlCheck could do better at grouping transactions, particularly with anesthesia. At least for...
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Product
ControlCheck updates automatically and frequently. When I'm in the solution, it just says that it...
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Culture, Loyalty, Relationship, Product
Bluesight does a lot, but they have missed some things. They make updates and changes to how the...
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Operations
Bluesight's initial training was good. There is not really any ongoing training. Bluesight has a...
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Operations, Product
There are some challenges with medication mapping that we have, and I don't know if they are on our...
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Relationship
We have frequent meetings with our Bluesight account manager. They have pop-ups that appear and...
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Relationship
Support sometimes can be a little delayed in some aspects. I get a response after three or four...
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Loyalty
I would recommend considering Bluesight to other organizations, but there are some other solutions...
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Loyalty, Product
ControlCheck does integrate well with Epic and our cabinets. The system is pretty easy to use, but...
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Product
Bluesight does a good job with what they have, but it still feels like there is a good amount of...
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Loyalty, Relationship, Product
ControlCheck's strength is in the constant upgrades and improvements. ControlCheck consistently...
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Relationship
The Bluesight's tech support team is a 10 out of 10. I don't work with any other vendors that are as...
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Loyalty, Product
We want ControlCheck to have better monitoring for the removal and start of infusions. I understand...
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Loyalty, Product
Bluesight's expansion of the solution into central pharmacy reconciliation is especially valuable...
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Product
Today, our need is to get comprehensive reconciliation and visibility into all controlled substance...
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Product
I have been working with controlled substances for years, and I have seen solutions that are really...
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Loyalty, Product
One area that keeps us up at night is that if we have locations that don’t use medication cabinets...
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Relationship, Product
ControlCheck has been an integral component of our organization-wide diversion monitoring program....
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Relationship, Product
We have identified a lot of tweaks that could be made to improve ControlCheck. For example, the...
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Product
ControlCheck’s strength is its ability to identify missing loop closures between the cabinet and the...
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Product
I would like to have the ability to print events directly from ControlCheck. Right now, I have to...
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Relationship, Product
We have experienced some issues in ControlCheck where files haven't come through completely, and a...
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Relationship, Product
I would like to get more updates on somebody with a warning status. Instead of waiting for the next...
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Value
We definitely receive our money’s worth with ControlCheck. I couldn’t imagine manually doing the...
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Operations
I believe Bluesight is at the top in terms of training. For training materials, Bluesight sends...
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Product
I wish Bluesight would simplify a bit of the workflow, like the dashboard. I really don’t have a lot...
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Relationship
The customer service support team is excellent. I feel like Bluesight's customer service support...
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Product
ControlCheck is a great tool for making our work more organized and efficient. It is an excellent...
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Relationship, Operations
If there is an update or something that went wrong, Bluesight sends me an email and lets me know...
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Product
Since ControlCheck was updated, there have been some issues that weren’t issues in the past with...
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Product
The biggest strength of ControlCheck is that it is in real time. It is a day behind, but it is still...
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Product
ControlCheck lets us know when something is missing. It just seems like the solution is sometimes...
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Relationship, Product
We are still working out some of the idiosyncrasies with ControlCheck. I cannot say that we are...
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Operations
With ControlCheck, our first kickoff with the first person on our team did not go well. Then...
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Loyalty, Product
I would like to see ControlCheck have a lot more higher-level permissions available from a...
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Operations
Bluesight's training for ControlCheck has definitely improved. They have been providing a little...
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Operations
Bluesight was really good on the implementation part of ControlCheck; however, they do need to work...
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Product
Bluesight's greatest strength is ControlCheck's user interface. The interface is easy to pick up and...
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Culture, Loyalty, Relationship
Bluesight started failing because they were growing quickly, and they really lost their customer...
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Operations
The ongoing training from Bluesight is okay. When we ask for some hand-holding, we can jump on with...
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Relationship, Product
ControlCheck does not exchange information with other systems; it simply processes what is sent in...
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Product
ControlCheck helps us say what gets added into the risk score and what doesn't. That probably helps...
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Product
ControlCheck is very easy to use when it is working right. We have found diversions, and we have...
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Relationship, Product
ControlCheck is web based, so the vendor pushes out updates on their own time scale. But they...
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Culture, Value
There is an all-in-one price for ControlCheck, but Bluesight has been trying to really pump up the...
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Relationship, Product
Bluesight hasn’t come up with a good way to deal with PCA or infusions, and that is the big hole...
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Product
I don't think ControlCheck does a good job of monitoring for diversion. That is my big hot-button...
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Product
ControlCheck needs to be better at identifying diversion. Bluesight needs to improve the system's...
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Operations
Bluesight's training for ControlCheck is good. We do have conversations with Bluesight on a regular...
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Product
I still struggle with interoperability in ControlCheck. That is one of my biggest complaints. There...
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Relationship, Product
Bluesight is a difficult vendor to work with. They do not understand their customers' needs, and...
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Operations
Our training went well. Our implementation specialist was great. They offered to do virtual training...
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Product
We haven't had the solution for a very long time yet, but it has already helped us identify a couple...
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Product
Our nurses didn't have access to our previous diversion monitoring system, so they had no idea what...
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Product
Our previous system could build a case and export it to one place. That was really valuable when we...
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Product, Value
ControlCheck doesn't upload our formulary to all of our sites. Instead, we have to map each...
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Product
One of the system's metrics is supposed to flag users who stand out, but it doesn't always point to...
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Product
The pharmacy module that ControlCheck offers is helpful. We can reconcile what we have invoiced...
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Relationship
There haven't been too many changes since Bluesight's acquisition of Proenus. We had been working...
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Loyalty, Relationship, Product
We are doing a good job with the day-to-day closing out of variances in ControlCheck. Part of the...
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Operations
I wish that there were additional trainings for ControlCheck, especially now with the buyout and the...
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Relationship
I haven't had many interactions with Bluesight. We met them for a business review to reiterate the...
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Product
ControlCheck does a good job of integrating with our medication cabinets and our EHR. I have...
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Product
The challenges I see with ControlCheck's monitoring are with the change of the day. Around midnight,...
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Relationship
ControlCheck has been wonderful. It doesn't go down. We get support from Bluesight, and we have...
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Relationship
I can get ahold of Bluesight's executive teams pretty easily. I could get the vendor's higher...
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Loyalty
ControlCheck is adequate when it comes to monitoring diversions. There are challenges that come from...
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Value
For what we have to pay for ControlCheck, we still have some manual processes within our health...
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Relationship
Bluesight is trying to get into a lot of different software areas in terms of ways to support health...
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Operations
The vendor's training presumes that we will have a nursing-driven diversion model, but that doesn't...
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Product
The solution's metrics need to be rebalanced. Bluesight hasn't paid attention to those recently. I...
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Product
I see two goals of diversion systems like ControlCheck. The first goal is catching diversion, and...
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Product, Value
Bluesight has put work into expanding the product to include enterprise, multisite reporting and...
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Loyalty, Relationship
Bluesight's help desk is pretty responsive. The vendor's people will get back to us in a short time....
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Product
ControlCheck has a holistic view of the controlled substances in our hospital at the points of...
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Product
ControlCheck falls short when it comes to a process for obtaining data that is for dispensing...
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Product
I don't like the SFTP process in ControlCheck. We run canned reports and dump them into a shared...
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Product
The first couple of years of using ControlCheck are about changing behaviors throughout the...
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Product
With ControlCheck, we have been able to improve our oversight of the entire narcotic administration...
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Relationship
Bluesight is very customer focused. They are constantly skating toward where the puck is going.
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Product
There are other diversion software solutions out there. We used another one before, and we have...
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Product
I would like to have 99% automatic resolutions, but I don't know whether we will get there. The...
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Product, Value
ControlCheck has become a good solution. I like the monitoring of narcotics to firm up the flow of...
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Product
We have invested a lot of resources into ControlCheck, and we have multiple drug diversion auditors....
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Relationship
I have a customer success manager, and they stopped our meetings entirely when they found out we...
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Value
At Bluesight's price point, I would still recommend them because I think Protenus was one and a half...
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Relationship
Bluesight doesn't really make a lot of promises about things that are forthcoming. They just kind of...
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Relationship
I have had wonderful success working with Bluesight's customer success managers. I feel like the...
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Product
Besides a couple of key issues, I think ControlCheck worked wonderfully for what it was as a solid...
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Loyalty, Product
We left ControlCheck because it hadn’t found any diversions in the years we used it, and I found a...
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Relationship, Operations
ControlCheck is not as easy to use as other systems, but I have gone through some training, and that...
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Product, Value
One outcome we have seen from using ControlCheck is that we have better sight and control of what is...
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Operations, Product, Value
ControlCheck has made my nurses more aware and more careful. Before ControlCheck, they weren't that...
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Relationship, Product
It seems like Bluesight does a lot of updates, but they are good at trying to get us information...
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Product, Value
The biggest benefit of this product is the speed to identification. We get real-time data and...
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Loyalty, Relationship, Product
Bluesight is completely fine where they are. There is still some fine-tuning in terms of people who...
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Product
The product's ease of use could be better, but that is no fault of the product. There are just a lot...
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Relationship
The vendor is proactive because they are constantly calling us. Bluesight's customer service...
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Loyalty, Product
We would like to see better integration with another solution that has the ability to confirm what a...
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Loyalty, Relationship
I like the level of personal engagement that we get from Bluesight. They take our ideas back to...
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Product
My primary use case in ControlCheck is for anesthesia and OR, and Bluesight has made no enhancements...
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Product, Value
ControlCheck doesn't solve all of our problems. It is not a catch-all solution for everything that...
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Product
The biggest thing we have seen with ControlCheck is that it is a lot easier to confidently say that...
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Relationship, Product
Bluesight has gone a step further in the last couple of months as they have proactively sent a list...
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Relationship
Bluesight is very responsive. I talked to one of their higher-ups on one of our initial phone calls....
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Relationship, Product
Bluesight keeps everything updated. They push everything out and make it available. We don't have to...
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Culture, Value
I am not aware of any additional charges that the vendor has sent us. We have a baseline cost. I am...
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Product, Value
We have better insights into whether the frequency or volume that a nurse is using is commensurate...
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Product
One thing that I struggle with is that the only way we can produce or export some of the system's...
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Product
ControlCheck isn't smart enough. Our people look good. People must be diverting, so we are missing...
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Product
The thing that needs to be improved upon is that there are a lot of false positives and a lot of...
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Operations
The person who onboarded us tried to be helpful, but I didn't feel that they did an amazing job. The...
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Product
ControlCheck is a good product. There is a lot of information in the product, and that is great. The...
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Product
I would want to tell someone who is thinking about getting ControlCheck that it provides a real-time...
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Product
I don't really like the new format of ControlCheck or the changes that were made, but it is just...
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