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CareTech Solutions Partial IT Outsourcing
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Ryan Oliver
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Application Management & Help Desk Services 2021: COVID-19 Rapidly Accelerates the Need for End-User Services
Application Management & Help Desk Services 2021:
COVID-19 Rapidly Accelerates the Need for End-User Services
May 2021
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User Commentary

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Director

We had to buy the firm's service because we couldn't expand our resources. We didn't have the space....

Mar 2021
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Director

The firm put in a lot of effort to make sure that their services match what we currently provide to...

Mar 2021
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Director

When we were looking to outsourcing, we looked at different firms to see how well they performed and...

Mar 2021
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Director

The firm needs to better understand our end users' needs. We want the firm to understand the service...

Mar 2021
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Manager

CareTech Solutions provides a 24/7 help desk for our users. Based on the metrics, CareTech Solutions...

Mar 2021
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Manager

CareTech Solutions has their Pulse services, which monitor our connections and certain pieces of...

Mar 2021
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Manager

CareTech Solutions has put out some robots. The robots are PCs that sit in different buildings in...

Mar 2021
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Manager

CareTech Solutions sometimes exceeds expectations, but I can't say that they continually do so. They...

Mar 2021
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Manager

The executives aren't around too much. They have assigned people who take good care of us, but we...

Mar 2021
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Manager

I would like to see more involvement from a project management standpoint. CareTech Solutions will...

Mar 2021
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CIO

I am not sure I would buy CareTech Solutions again, but I am not sure that I won't. We are going to...

Dec 2020
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CIO

CareTech Solutions doesn’t exceed my expectations. Right now, they are barely meeting them. There...

Dec 2020
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CIO

CareTech Solutions hasn't been able to maintain the service levels that we need. It shouldn't take...

Dec 2020
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CIO

CareTech Solutions made some changes to the prioritization of triage and assigned tickets. Since...

Dec 2020
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