Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Commentary Summary
Want to see full details?
User Commentary
CIO
People and Knowledge
I am not sure I would buy CareTech Solutions again, but I am not sure that I won't. We are going to...
Login or Create an Account to see details.
CIO
Project Results
CareTech Solutions doesn’t exceed my expectations. Right now, they are barely meeting them. There...
Login or Create an Account to see details.
CIO
Tools and Methodology
CareTech Solutions hasn't been able to maintain the service levels that we need. It shouldn't take...
Login or Create an Account to see details.
CIO
Other Observations
CareTech Solutions made some changes to the prioritization of triage and assigned tickets. Since...
Login or Create an Account to see details.
Manager
Tools and Methodology
The vendor is flexible. They don’t really work on project-type things with us. But if we did call in...
Login or Create an Account to see details.
Manager
Relationship
When it comes to executive involvement, we have frequent meetings. My contact and the vendor’s team...
Login or Create an Account to see details.
Manager
Project Results
The vendor probably scored pretty highly on driving tangible outcomes, especially from a metrics...
Login or Create an Account to see details.
Manager
Relationship
During COVID-19, CareTech Solutions offered to help with anything they could and asked whether there...
Login or Create an Account to see details.
Manager
People and Knowledge
We are pretty good at what we do, and it is hard to compete with a team that lives and breathes our...
Login or Create an Account to see details.
Manager
Sales and Contracting
In our last contract negotiation with the vendor based on volume, we were able to get a good price...
Login or Create an Account to see details.
Manager
Project Results
The vendor didn’t continually exceed my expectations. But very few vendors have consistently...
Login or Create an Account to see details.
Manager
Tools and Methodology
When we point out an error that the vendor makes, they talk to the responsible person to figure out...
Login or Create an Account to see details.
Manager
ROI and Cost
I don’t feel nickel-and-dimed. As an example, CareTech Solutions dropped the ball and has us pay for...
Login or Create an Account to see details.
Director
Relationship
CareTech Solutions is providing clinical help desk services. Our clinicians call first. Then when...
Login or Create an Account to see details.
Director
People and Knowledge
We are highly satisfied with CareTech Solutions. Their agents are all trained on the solution we are...
Login or Create an Account to see details.
Director
Relationship
The vendor has the ability to message tier-three support. The vendor has their own IT service...
Login or Create an Account to see details.
Director
Tools and Methodology
We are expanding our business with CareTech Solutions. We merged with another facility a few years...
Login or Create an Account to see details.
Director
Relationship
I don't often have a reason to talk to the vendor executives, but when I do, they are always very...
Login or Create an Account to see details.
Director
Relationship
CareTech Solutions' first-call resolution rate is always in the 80s or low 90s. Those are all the...
Login or Create an Account to see details.
Director
ROI and Cost
CareTech Solutions has worked with us on the ebb and flow of ticket volumes during the COVID-19...
Login or Create an Account to see details.
Director
Future Outlook
We are looking to continue to expand our services with CareTech Solutions. We have also had...
Login or Create an Account to see details.
Manager
Tools and Methodology
We use CareTech Solutions' Remedy tool for ticketing. The tool is stable but definitely old in terms...
Login or Create an Account to see details.
Manager
Tools and Methodology
During the COVID-19 crisis, the vendor called us regularly to ask how we were doing. They didn't...
Login or Create an Account to see details.
Manager
ROI and Cost
I feel very strongly that the vendor doesn't charge us for every little thing. They have gone out of...
Login or Create an Account to see details.
Manager
Tools and Methodology
CareTech Solutions exceeds our expectations. They are willing to be a partner and be proactive in...
Login or Create an Account to see details.
Manager
Tools and Methodology
The vendor does very well at executing. The big push for the implementation was done well as advertised....
Login or Create an Account to see details.
Manager
Relationship
Years ago, there was an incredible amount of executive or senior leadership involvement on the...
Login or Create an Account to see details.
Manager
Tools and Methodology
I think the level of engagement at the project level and resource level is great. The vendor should...
Login or Create an Account to see details.
Manager
Tools and Methodology
CareTech Solutions' tier-one support is not perfect but gets the job done. There is definitely room...
Login or Create an Account to see details.
Manager
Other Observations
CareTech Solutions is working on being more strategic. They are trying to enhance their model. We...
Login or Create an Account to see details.
Manager
Tools and Methodology
CareTech Solutions meets our expectations, but we sometimes have to push them along. I would like to...
Login or Create an Account to see details.
Manager
Tools and Methodology
Around COVID-19, specifically in our state, we had to deal with getting people home. We needed a lot...
Login or Create an Account to see details.
Manager
Lessons Learned
We are a very complex organization, and not a lot of us have experience. Overall, all of our...
Login or Create an Account to see details.
Manager
Other Observations
We aren’t specifically looking at getting resources for other things yet. There is always going to...
Login or Create an Account to see details.
Manager
ROI and Cost
The vendor does avoid charging for every little thing. There are some things that the vendor could...
Login or Create an Account to see details.
Manager
Tools and Methodology
I have tech-support advisors, and they are the people that I engage with the most frequently. I have...
Login or Create an Account to see details.
Manager
Relationship
Our vendor account representative is an executive, and that person is very engaging and good....
Login or Create an Account to see details.
Manager
Project Results
From a tangible perspective, the vendor is very good at their metrics, data, and reporting. The cost...
Login or Create an Account to see details.
Manager
Project Results
Working with the vendor allows IT leaders to reprioritize internal staffing to better align with the...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
We wished that CareTech Solutions could support one particular product, and they are adding that as...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
We have received good support, and that has been partly due to the way we have handled things. I...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
At the end of the day, CareTech Solutions is a service desk. We are a very large organization. I get...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
The vendor meets our expectations. If they could provide clinical support for our implementation,...
Login or Create an Account to see details.
VP/Other Executive
Relationship
The vendor was acquired a couple of years ago, and a lot of the good talent left, especially the...
Login or Create an Account to see details.
VP/Other Executive
Relationship
I am pretty involved with one executive, but I would like to know more executives. In the past, I...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
CareTech Solutions has made a lot of strides this year compared to last year. Last year, they were...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
We did an RFP and ended up staying with CareTech Solutions. What helped them win was putting the...
Login or Create an Account to see details.
Director
Other Observations
I would tell the vendor's management team to work on the culture. CareTech Solutions should be a...
Login or Create an Account to see details.
Director
Relationship
Our overall satisfaction with the vendor is lower right now. They were purchased by a private equity...
Login or Create an Account to see details.
Director
Tools and Methodology
We have always been impressed with CareTech Solutions. We save money and have better service results...
Login or Create an Account to see details.
Director
Project Results
CareTech Solutions has an excellent knowledge base solution. When we fill out a form, a screen will...
Login or Create an Account to see details.
Director
Tools and Methodology
CareTech Solutions has added value to their contracts by doing customized development for us. That...
Login or Create an Account to see details.
Director
Relationship
CareTech Solutions is doing what we need and is adding great value. They have been able to provide...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Preferences