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CareTech Solutions Partial IT Outsourcing Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
We had to buy the firm's service because we couldn't expand our resources. We didn't have the space....
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Director
The firm put in a lot of effort to make sure that their services match what we currently provide to...
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Director
When we were looking to outsourcing, we looked at different firms to see how well they performed and...
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Director
The firm needs to better understand our end users' needs. We want the firm to understand the service...
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Manager
CareTech Solutions provides a 24/7 help desk for our users. Based on the metrics, CareTech Solutions...
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Manager
CareTech Solutions has their Pulse services, which monitor our connections and certain pieces of...
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Manager
CareTech Solutions has put out some robots. The robots are PCs that sit in different buildings in...
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Manager
CareTech Solutions sometimes exceeds expectations, but I can't say that they continually do so. They...
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Manager
The executives aren't around too much. They have assigned people who take good care of us, but we...
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Manager
I would like to see more involvement from a project management standpoint. CareTech Solutions will...
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CIO
I am not sure I would buy CareTech Solutions again, but I am not sure that I won't. We are going to...
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CIO
CareTech Solutions doesn’t exceed my expectations. Right now, they are barely meeting them. There...
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CIO
CareTech Solutions hasn't been able to maintain the service levels that we need. It shouldn't take...
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CIO
CareTech Solutions made some changes to the prioritization of triage and assigned tickets. Since...
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Manager
The vendor is flexible. They don’t really work on project-type things with us. But if we did call in...
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Manager
When it comes to executive involvement, we have frequent meetings. My contact and the vendor’s team...
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Manager
The vendor probably scored pretty highly on driving tangible outcomes, especially from a metrics...
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Manager
During COVID-19, CareTech Solutions offered to help with anything they could and asked whether there...
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Manager
We are pretty good at what we do, and it is hard to compete with a team that lives and breathes our...
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Manager
In our last contract negotiation with the vendor based on volume, we were able to get a good price...
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Manager
The vendor didn’t continually exceed my expectations. But very few vendors have consistently...
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Manager
When we point out an error that the vendor makes, they talk to the responsible person to figure out...
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Manager
I don’t feel nickel-and-dimed. As an example, CareTech Solutions dropped the ball and has us pay for...
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Director
CareTech Solutions is providing clinical help desk services. Our clinicians call first. Then when...
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Director
We are highly satisfied with CareTech Solutions. Their agents are all trained on the solution we are...
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Director
The vendor has the ability to message tier-three support. The vendor has their own IT service...
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Director
We are expanding our business with CareTech Solutions. We merged with another facility a few years...
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Director
I don't often have a reason to talk to the vendor executives, but when I do, they are always very...
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Director
CareTech Solutions' first-call resolution rate is always in the 80s or low 90s. Those are all the...
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Director
CareTech Solutions has worked with us on the ebb and flow of ticket volumes during the COVID-19...
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Director
We are looking to continue to expand our services with CareTech Solutions. We have also had...
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Manager
We use CareTech Solutions' Remedy tool for ticketing. The tool is stable but definitely old in terms...
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Manager
During the COVID-19 crisis, the vendor called us regularly to ask how we were doing. They didn't...
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Manager
I feel very strongly that the vendor doesn't charge us for every little thing. They have gone out of...
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Manager
CareTech Solutions exceeds our expectations. They are willing to be a partner and be proactive in...
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Manager
The vendor does very well at executing. The big push for the implementation was done well as advertised....
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Manager
Years ago, there was an incredible amount of executive or senior leadership involvement on the...
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Manager
I think the level of engagement at the project level and resource level is great. The vendor should...
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Manager
CareTech Solutions' tier-one support is not perfect but gets the job done. There is definitely room...
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Manager
CareTech Solutions is working on being more strategic. They are trying to enhance their model. We...
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Manager
CareTech Solutions meets our expectations, but we sometimes have to push them along. I would like to...
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Manager
Around COVID-19, specifically in our state, we had to deal with getting people home. We needed a lot...
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Manager
We are a very complex organization, and not a lot of us have experience. Overall, all of our...
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Manager
We aren’t specifically looking at getting resources for other things yet. There is always going to...
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Manager
The vendor does avoid charging for every little thing. There are some things that the vendor could...
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Manager
I have tech-support advisors, and they are the people that I engage with the most frequently. I have...
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Manager
Our vendor account representative is an executive, and that person is very engaging and good....
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Manager
From a tangible perspective, the vendor is very good at their metrics, data, and reporting. The cost...
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Manager
Working with the vendor allows IT leaders to reprioritize internal staffing to better align with the...
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VP/Other Executive
We wished that CareTech Solutions could support one particular product, and they are adding that as...
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VP/Other Executive
We have received good support, and that has been partly due to the way we have handled things. I...
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VP/Other Executive
At the end of the day, CareTech Solutions is a service desk. We are a very large organization. I get...
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VP/Other Executive
The vendor meets our expectations. If they could provide clinical support for our implementation,...
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VP/Other Executive
The vendor was acquired a couple of years ago, and a lot of the good talent left, especially the...
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VP/Other Executive
I am pretty involved with one executive, but I would like to know more executives. In the past, I...
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VP/Other Executive
CareTech Solutions has made a lot of strides this year compared to last year. Last year, they were...
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VP/Other Executive
We did an RFP and ended up staying with CareTech Solutions. What helped them win was putting the...
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