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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Manager

Technology

The vendor's technology is growing and is a necessity in the marketplace. We have the capability for...

Jan 2021
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Manager

Functionality and Upgrades

Cerner handles our relationship well. We have a strong partnership in terms of validation. We know...

Jan 2021
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Manager

Technology

Cerner is working on a whole suite of products. I know that they are doing rate changes on certain...

Jan 2021
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Manager

Lessons Learned

I would tell others who are looking at CareAware Connect to plan on their network supporting the...

Jan 2021
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Director

Functionality and Upgrades

The login experience is terrible for end users. The vendor made a big change to the experience...

Dec 2020
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Analyst/Coordinator

Service and Support

Cerner has reached out to us a number of times to help support us as much as they can during COVID-19....

Dec 2020
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Analyst/Coordinator

Interfacing and Integration

When it comes to integration and interoperability, Cerner works very closely with us on our road...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

CareAware Connect is fairly easy to use, and end users can pick up how to use it easily, especially...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

Some of the feedback that my staff members have about CareAware Connect is related to being able to...

Dec 2020
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Analyst/Coordinator

Future Outlook

CareAware Connect is really a great product, and it has been developed by Cerner for a while. Being...

Dec 2020
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CMIO

Service and Support

We replaced our previous texting platform with CareAware Connect, and we replaced our phones with...

Dec 2020
(0)
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Manager

Implementation and Training

Cerner could definitely use some help with improving their training. Cerner does have online...

Dec 2020
(0)
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Manager

Future Outlook

CareAware Connect works pretty well. It is really straightforward and easy. We are only using a...

Dec 2020
(0)
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Manager

Service and Support

Cerner just released a phlebotomy app that we are getting ready to switch over to. The vendor is...

Dec 2020
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Manager

Relationship

When we escalate problems to Cerner, we have to climb the chain. If the problem is big enough, we...

Dec 2020
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Manager

Implementation and Training

I was impressed with Cerner’s implementation. The vendor ramped us up with the whole nine yards of...

Dec 2020
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Manager

Lessons Learned

Cerner has a sort of warranty. If I couldn’t get a phone to work, I could just submit a service...

Dec 2020
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Manager

Functionality and Upgrades

In the past, we have had a coverage issue. We noticed certain areas where we would drop calls or...

Dec 2020
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Manager

Functionality and Upgrades

It would be nice if we could get CareAware Connect to work where we could use the scanner to scan...

Dec 2020
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Manager

Functionality and Upgrades

I would like to see what else is out there before deciding whether to purchase CareAware Connect...

Dec 2020
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Manager

Functionality and Upgrades

There is a portion of the system that is BYOD, and our hospitals love that. Whenever we get a new...

Dec 2020
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Manager

Functionality and Upgrades

CareAware Connect isn't a perfect system, but no product is. Our nurses rely on the product heavily....

Dec 2020
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Manager

Functionality and Upgrades

When we have had problems, they have been because of the network and not the device or application....

Dec 2020
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Director

Future Outlook

I can't say what our satisfaction will be like a year from now because we aren't going to be using...

Oct 2020
(0)
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Director

Lessons Learned

I never had a positive experience, even though I tried to give Cerner every opportunity to improve....

Oct 2020
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Director

Sales and Contracting

People get tied up in the fact that the Cerner system should integrate with their phones. Then they...

Oct 2020
(0)
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Director

Functionality and Upgrades

CareAware Connect is a communications solution for one of our hospitals, but now the other hospitals...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. There are a lot of add-ons. It always...

Aug 2020
(0)
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Director

Service and Support

CareAware Connect could use some work. Cerner is taking the solution in a different direction, and I...

Aug 2020
(0)
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Director

Relationship

We have had very good executive involvement at our site.

Aug 2020
(0)
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Director

Functionality and Upgrades

I like that the solution is integrated with Cerner's other products. It isn't just another tool that...

Aug 2020
(0)
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Director

Technology

Products never meet all our needs. The nurses aren't happy with the phones. They are heavy, and the...

Jul 2020
(0)
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Director

Functionality and Upgrades

Patients can access their caregivers immediately with the program. Patients can talk into the call...

Jul 2020
(0)
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Manager

Functionality and Upgrades

One of the things I like about CareAware Connect is the barcoding for nurses. It increases face time...

Mar 2020
(0)
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Manager

Implementation and Training

We have had a difficult implementation. Cerner tends to overpromise capabilities, especially ones...

Mar 2020
(0)
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Manager

Functionality and Upgrades

One struggle we have is related to the ease of use for providers. The secure texting feature doesn’t...

Mar 2020
(0)
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Manager

Sales and Contracting

CareAware Connect does not function as promoted. It does not work on all our devices. It really...

Mar 2020
(0)
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Manager

Service and Support

The support people from Cerner are not able to help us work out our problems and issues in a timely,...

Mar 2020
(0)
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