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KLAS Research Director - Paul Hess
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User Commentary

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Manager

Things may be slow, but Cerner is definitely following their defined road map in relation to...

Mar 2021
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Manager

I would tell a peer that CareAware Connect is definitely going to fix an issue with nonsecure...

Mar 2021
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Manager

Cerner's support is a double-edged sword. There are some aspects of support that are tied into the...

Mar 2021
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Manager

The acute side of CareAware Connect's directory is based on assignments. For example, nurse A might...

Mar 2021
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VP/Other Executive

The Cerner system has reference pages that update information and communication. I think those...

Mar 2021
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VP/Other Executive

Things are really going well so far with CareAware Connect. Some of the integration is starting to...

Mar 2021
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VP/Other Executive

We went with CareAware Connect because of the integration it offered with the larger Cerner Suite....

Mar 2021
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Nurse

Generally, CareAware Connect has a lot of promise. That promise just hasn't been delivered. We were...

Mar 2021
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Nurse

There have been several times when we have tried to get support in order to get things working...

Mar 2021
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Nurse

The nursing application seems to work very well for us. We can pull up patient information. The...

Mar 2021
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Nurse

Although CareAware Connect isn't super intuitive, it does get easier to use after a length of time....

Mar 2021
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Manager

For the most part, the product has grown in its utilization. We have the product deployed now in our...

Feb 2021
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Manager

Cerner does not keep all of their promises. However, we don't keep all of our promises as users...

Feb 2021
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Manager

The quality of Cerner's support is middle of the road. If the vendor had enough resources to give a...

Feb 2021
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Manager

Things with CareAware Connect are awesome. We see the impacts of CareAware Connect in the...

Feb 2021
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Manager

There is really no training from Cerner, but training isn't a big need. We pretty much take care of...

Feb 2021
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Nurse

There were a lot of unknowns; we needed more up-front discussions on expectations. Most of the...

Feb 2021
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Nurse

The product itself has been great, except there were some hiccups with the interface technology.

Feb 2021
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Nurse

When we were having some network connectivity issues, Cerner was good about flying people out and...

Feb 2021
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Nurse

CareAware Connect is very easy to use. If people can use a smartphone, they can use CareAware...

Feb 2021
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Nurse

Cerner’s support is available at all times. If we run into an issue, Cerner gives us a devoted team....

Feb 2021
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Nurse

With tangible outcomes, what I haven’t seen yet are metrics that show the value of CareAware Connect...

Feb 2021
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Director

We like the integration into the electronic health record and the ability for care teams to...

Feb 2021
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Director

We want to see improvement on the cost of the device. The software is great. A BYOD phase would be...

Feb 2021
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CIO

We purchased CareAware Connect, but we didn't purchase it for all of our floors. The product would...

Feb 2021
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CIO

The functionality in CareAware Connect is good. Cerner provides us with some dashboard reporting.

Feb 2021
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Director

Cerner has some great pockets. Their quality folks are exceptional. We can reach out to them and get...

Feb 2021
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Director

I am actually looking to abandon the system pretty immediately. The software component where we...

Feb 2021
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Director

One of the reasons that we purchased and decided to move forward with the CareAware Connect suite is...

Feb 2021
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Director

We are starting to feel like the CareAware Connect folks are our customers. We had several...

Feb 2021
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Director

I would recommend Cerner to others. We like CareAware Connect. Our nursing staff members use the...

Feb 2021
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Director

In general, the vendor tends to be overly optimistic about some of the dates they can roll out...

Feb 2021
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Director

I really do feel like Cerner reaches out to us as a partner and is always showing us new...

Feb 2021
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Director

We have worked with multiple leaders from Cerner because Cerner has been afraid that we are going to...

Feb 2021
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Director

We pretty much do our own training. Cerner doesn't really help that much.

Feb 2021
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Director

We can't get the doctors to use CareAware Connect at all. It is just hard to use, and our doctors...

Feb 2021
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Director

CareAware Connect is super expensive. I don't know whether I would recommend it.

Feb 2021
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Director

CareAware Connect has been a little problematic. We have experienced several instances of downtime...

Feb 2021
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Director

There are other products out there that are web based and easier to use than CareAware Connect....

Feb 2021
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VP/Other Executive

CareAware Connect is not user friendly. The product is not heavily adopted by our physicians. The...

Feb 2021
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Nurse

I am not as wowed as I had hoped to be. We have had a lot of issues dating back to a go-live with an...

Jan 2021
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Nurse

We have gotten some pretty fair deals from Cerner in regard to CareAware Connect and devices. I am...

Jan 2021
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Nurse

The secondary alerting, messaging, and phone calls from devices work. Sometimes alerts don't go...

Jan 2021
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Manager

The vendor's technology is growing and is a necessity in the marketplace. We have the capability for...

Jan 2021
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Manager

Cerner handles our relationship well. We have a strong partnership in terms of validation. We know...

Jan 2021
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Manager

Cerner is working on a whole suite of products. I know that they are doing rate changes on certain...

Jan 2021
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Manager

I would tell others who are looking at CareAware Connect to plan on their network supporting the...

Jan 2021
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Director

The login experience is terrible for end users. The vendor made a big change to the experience...

Dec 2020
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Analyst/Coordinator

Cerner has reached out to us a number of times to help support us as much as they can during COVID-19....

Dec 2020
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Analyst/Coordinator

When it comes to integration and interoperability, Cerner works very closely with us on our road...

Dec 2020
(0)
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Analyst/Coordinator

CareAware Connect is fairly easy to use, and end users can pick up how to use it easily, especially...

Dec 2020
(0)
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Analyst/Coordinator

Some of the feedback that my staff members have about CareAware Connect is related to being able to...

Dec 2020
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Analyst/Coordinator

CareAware Connect is really a great product, and it has been developed by Cerner for a while. Being...

Dec 2020
(0)
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CMIO

We replaced our previous texting platform with CareAware Connect, and we replaced our phones with...

Dec 2020
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Manager

Cerner could definitely use some help with improving their training. Cerner does have online...

Dec 2020
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Manager

CareAware Connect works pretty well. It is really straightforward and easy. We are only using a...

Dec 2020
(0)
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Manager

Cerner just released a phlebotomy app that we are getting ready to switch over to. The vendor is...

Dec 2020
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Manager

When we escalate problems to Cerner, we have to climb the chain. If the problem is big enough, we...

Dec 2020
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Manager

I was impressed with Cerner’s implementation. The vendor ramped us up with the whole nine yards of...

Dec 2020
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Manager

Cerner has a sort of warranty. If I couldn’t get a phone to work, I could just submit a service...

Dec 2020
(0)
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Manager

In the past, we have had a coverage issue. We noticed certain areas where we would drop calls or...

Dec 2020
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Manager

It would be nice if we could get CareAware Connect to work where we could use the scanner to scan...

Dec 2020
(0)
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Manager

I would like to see what else is out there before deciding whether to purchase CareAware Connect...

Dec 2020
(0)
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Manager

There is a portion of the system that is BYOD, and our hospitals love that. Whenever we get a new...

Dec 2020
(0)
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Manager

CareAware Connect isn't a perfect system, but no product is. Our nurses rely on the product heavily....

Dec 2020
(0)
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Manager

When we have had problems, they have been because of the network and not the device or application....

Dec 2020
(0)
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Director

I can't say what our satisfaction will be like a year from now because we aren't going to be using...

Oct 2020
(0)
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Director

I never had a positive experience, even though I tried to give Cerner every opportunity to improve....

Oct 2020
(0)
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Director

People get tied up in the fact that the Cerner system should integrate with their phones. Then they...

Oct 2020
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Director

CareAware Connect is a communications solution for one of our hospitals, but now the other hospitals...

Aug 2020
(0)
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Director

The vendor doesn't avoid charging for every little thing. There are a lot of add-ons. It always...

Aug 2020
(0)
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Director

CareAware Connect could use some work. Cerner is taking the solution in a different direction, and I...

Aug 2020
(0)
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Director

We have had very good executive involvement at our site.

Aug 2020
(0)
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Director

I like that the solution is integrated with Cerner's other products. It isn't just another tool that...

Aug 2020
(0)
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Director

Products never meet all our needs. The nurses aren't happy with the phones. They are heavy, and the...

Jul 2020
(0)
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Director

Patients can access their caregivers immediately with the program. Patients can talk into the call...

Jul 2020
(0)
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