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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Analyst/Coordinator

Cerner should make CareAware Connect more supportable. I feel like we were sold some vaporware....

Jun 2021
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Analyst/Coordinator

I cannot say pleasant things about CareAware Connect. After we finished our implementation, we felt...

Jun 2021
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Analyst/Coordinator

The people for CareAware Connect and the Cerner people are like two entirely different...

Jun 2021
||
(0)
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Analyst/Coordinator

When we had a component of CareAware Connect rolled over to one of our environments, it took Cerner...

Jun 2021
||
(0)
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Analyst/Coordinator

CareAware Connect is moving over to Amazon's hosting as a cloud solution. CareAware Connect...

Jun 2021
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(0)
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Analyst/Coordinator

CareAware Connect gives us the opportunity to do mobile bedside medication scanning, so there are...

Jun 2021
||
(0)
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Analyst/Coordinator

CareAware Connect's software is really nice but requires one linchpin that is awful and almost...

Jun 2021
||
(0)
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Analyst/Coordinator

Some functionalities are very good for us. The tool for bedside barcode medication administration...

Jun 2021
||
(0)
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Manager

Our number one go-to is CareAware Connect because it is a secure texting platform. I can’t hop on my...

May 2021
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Manager

In the past, Cerner took on the DoD EMR. So they have all the Army, Navy, Air Force, and Marines....

May 2021
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Manager

Our desired outcomes are efficiency with our environmental services department and being able to...

May 2021
||
(0)
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Manager

Copy and paste was one thing that Cerner had locked down on all of these phones. We finally cracked...

May 2021
||
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Manager

Our main thing tying the alerts in with the nurse call system. That is going to be huge. That is...

May 2021
||
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Manager

What is going to make or break us with this solution is whether our wireless network has any dead...

May 2021
||
(0)
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Manager

The new upgrade will give me a few more tools to be able to terminate call sessions. We have had...

May 2021
||
(0)
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Manager

We have CareAware Connect and we can integrate it with a nurse call system. The patient can hit the...

May 2021
||
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Manager

Only certain applications were included in the bundle when we purchased CareAware Connect....

May 2021
||
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Manager

Cerner needs to get out ahead of things before we get to end-of-life cycle things. For example, if...

May 2021
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Manager

Cerner has this program with CareAware Connect called Advance Exchange. Basically, it is an...

May 2021
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Manager

We just had Connect Con, which is Cerner's big executive meeting where they push CareAware Connect,...

May 2021
||
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Manager

Our future satisfaction will probably be better if we can get certain functionalities. Because a lot...

May 2021
||
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Analyst/Coordinator

My biggest issue with Cerner is the communication about application and device functionality.

May 2021
||
(0)
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Analyst/Coordinator

During the implementation of CareAware Connect, we struggled getting support and timely responses....

May 2021
||
(0)
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Analyst/Coordinator

Our CareAware Connect training was done by a Cerner consultant or analyst who was just learning the...

May 2021
||
(0)
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Analyst/Coordinator

We have people making decisions who don't do the work. There is functionality that could be better...

May 2021
||
(0)
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CNIO

What was really critical for our success is that these devices are multifunctional, and we put in...

May 2021
||
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CNIO

We have spent hours talking with Cerner and helping them prioritize things. To their credit, they...

May 2021
||
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CNIO

There have been some instability issues in the newer product, and there have been times when the...

May 2021
||
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CNIO

We are continuing to have issues with the quality of the calls. We just are in the middle of having...

May 2021
||
(0)
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CNIO

The system is really popular on the inpatient side for quick communication. We thought there would...

May 2021
||
(0)
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CNIO

The vendor's people are on phone calls with us frequently, and that is great. But if it it is 8 p.m....

May 2021
||
(0)
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CNIO

The application has a great advantage from a communication perspective because if The Joint...

May 2021
||
(0)
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CNIO

The system wasn't just a device for communication; we also used it for nursing workflows, like...

May 2021
||
(0)
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CIO

We can't use the tool for medication ordering and administration. The system doesn't have the...

May 2021
||
(0)
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CIO

I would tell people that the system is really good for integrating with clinicians. We have to do a...

May 2021
||
(0)
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Director

Everything that I use in the system turns out to not be exactly what was promoted. People don't...

May 2021
||
(0)
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Director

We have run into a couple of issues with some of the system upgrades. The upgrades aren't always...

May 2021
||
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Analyst/Coordinator

CareAware Connect is a good product. The migration to the cloud has been a little bumpy. Even with...

Apr 2021
||
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CMIO

The product works well, but we haven’t used it well. We are interested in the whole CareAware...

Apr 2021
||
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CMIO

Cerner needs to resolve the issue that occurs when someone is in the OR for four hours, for example....

Apr 2021
||
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CMIO

If an organization has the Cerner EHR, I would recommend CareAware Connect, but if they don’t have...

Apr 2021
||
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Manager

Things may be slow, but Cerner is definitely following their defined road map in relation to...

Mar 2021
||
(0)
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Manager

I would tell a peer that CareAware Connect is definitely going to fix an issue with nonsecure...

Mar 2021
||
(0)
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Manager

Cerner's support is a double-edged sword. There are some aspects of support that are tied into the...

Mar 2021
||
(0)
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Manager

The acute side of CareAware Connect's directory is based on assignments. For example, nurse A might...

Mar 2021
||
(0)
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VP/Other Executive

The Cerner system has reference pages that update information and communication. I think those...

Mar 2021
||
(0)
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VP/Other Executive

Things are really going well so far with CareAware Connect. Some of the integration is starting to...

Mar 2021
||
(0)
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VP/Other Executive

We went with CareAware Connect because of the integration it offered with the larger Cerner Suite....

Mar 2021
||
(0)
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Nurse

Generally, CareAware Connect has a lot of promise. That promise just hasn't been delivered. We were...

Mar 2021
||
(0)
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Nurse

There have been several times when we have tried to get support in order to get things working...

Mar 2021
||
(0)
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Nurse

The nursing application seems to work very well for us. We can pull up patient information. The...

Mar 2021
||
(0)
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Nurse

Although CareAware Connect isn't super intuitive, it does get easier to use after a length of time....

Mar 2021
||
(0)
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Manager

For the most part, the product has grown in its utilization. We have the product deployed now in our...

Feb 2021
||
(0)
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Manager

Cerner does not keep all of their promises. However, we don't keep all of our promises as users...

Feb 2021
||
(0)
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Manager

The quality of Cerner's support is middle of the road. If the vendor had enough resources to give a...

Feb 2021
||
(0)
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Manager

Things with CareAware Connect are awesome. We see the impacts of CareAware Connect in the...

Feb 2021
||
(0)
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Manager

There is really no training from Cerner, but training isn't a big need. We pretty much take care of...

Feb 2021
||
(0)
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Nurse

There were a lot of unknowns; we needed more up-front discussions on expectations. Most of the...

Feb 2021
||
(0)
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Nurse

The product itself has been great, except there were some hiccups with the interface technology.

Feb 2021
||
(0)
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Nurse

When we were having some network connectivity issues, Cerner was good about flying people out and...

Feb 2021
||
(0)
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Nurse

CareAware Connect is very easy to use. If people can use a smartphone, they can use CareAware...

Feb 2021
||
(0)
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Nurse

Cerner’s support is available at all times. If we run into an issue, Cerner gives us a devoted team....

Feb 2021
||
(0)
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Nurse

With tangible outcomes, what I haven’t seen yet are metrics that show the value of CareAware Connect...

Feb 2021
||
(0)
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Director

We like the integration into the electronic health record and the ability for care teams to...

Feb 2021
||
(0)
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Director

We want to see improvement on the cost of the device. The software is great. A BYOD phase would be...

Feb 2021
||
(0)
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CIO

We purchased CareAware Connect, but we didn't purchase it for all of our floors. The product would...

Feb 2021
||
(0)
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CIO

The functionality in CareAware Connect is good. Cerner provides us with some dashboard reporting.

Feb 2021
||
(0)
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Director

Cerner has some great pockets. Their quality folks are exceptional. We can reach out to them and get...

Feb 2021
||
(0)
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Director

I am actually looking to abandon the system pretty immediately. The software component where we...

Feb 2021
||
(0)
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Director

One of the reasons that we purchased and decided to move forward with the CareAware Connect suite is...

Feb 2021
||
(0)
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Director

We are starting to feel like the CareAware Connect folks are our customers. We had several...

Feb 2021
||
(0)
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Director

I would recommend Cerner to others. We like CareAware Connect. Our nursing staff members use the...

Feb 2021
||
(0)
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Director

In general, the vendor tends to be overly optimistic about some of the dates they can roll out...

Feb 2021
||
(0)
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Director

I really do feel like Cerner reaches out to us as a partner and is always showing us new...

Feb 2021
||
(0)
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Director

We have worked with multiple leaders from Cerner because Cerner has been afraid that we are going to...

Feb 2021
||
(0)
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Director

We pretty much do our own training. Cerner doesn't really help that much.

Feb 2021
||
(0)
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Director

We can't get the doctors to use CareAware Connect at all. It is just hard to use, and our doctors...

Feb 2021
||
(0)
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Director

CareAware Connect is super expensive. I don't know whether I would recommend it.

Feb 2021
||
(0)
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Director

CareAware Connect has been a little problematic. We have experienced several instances of downtime...

Feb 2021
||
(0)
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Director

There are other products out there that are web based and easier to use than CareAware Connect....

Feb 2021
||
(0)
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VP/Other Executive

CareAware Connect is not user friendly. The product is not heavily adopted by our physicians. The...

Feb 2021
||
(0)
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Nurse

I am not as wowed as I had hoped to be. We have had a lot of issues dating back to a go-live with an...

Jan 2021
||
(0)
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Nurse

We have gotten some pretty fair deals from Cerner in regard to CareAware Connect and devices. I am...

Jan 2021
||
(0)
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Nurse

The secondary alerting, messaging, and phone calls from devices work. Sometimes alerts don't go...

Jan 2021
||
(0)
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Manager

The vendor's technology is growing and is a necessity in the marketplace. We have the capability for...

Jan 2021
||
(0)
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Manager

Cerner handles our relationship well. We have a strong partnership in terms of validation. We know...

Jan 2021
||
(0)
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Manager

Cerner is working on a whole suite of products. I know that they are doing rate changes on certain...

Jan 2021
||
(0)
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Manager

I would tell others who are looking at CareAware Connect to plan on their network supporting the...

Jan 2021
||
(0)
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Director

The login experience is terrible for end users. The vendor made a big change to the experience...

Dec 2020
||
(0)
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CMIO

We replaced our previous texting platform with CareAware Connect, and we replaced our phones with...

Dec 2020
||
(0)
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Manager

Cerner could definitely use some help with improving their training. Cerner does have online...

Dec 2020
||
(0)
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Manager

CareAware Connect works pretty well. It is really straightforward and easy. We are only using a...

Dec 2020
||
(0)
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Manager

Cerner just released a phlebotomy app that we are getting ready to switch over to. The vendor is...

Dec 2020
||
(0)
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Manager

When we escalate problems to Cerner, we have to climb the chain. If the problem is big enough, we...

Dec 2020
||
(0)
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Manager

I was impressed with Cerner’s implementation. The vendor ramped us up with the whole nine yards of...

Dec 2020
||
(0)
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Manager

Cerner has a sort of warranty. If I couldn’t get a phone to work, I could just submit a service...

Dec 2020
||
(0)
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Manager

In the past, we have had a coverage issue. We noticed certain areas where we would drop calls or...

Dec 2020
||
(0)
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Manager

It would be nice if we could get CareAware Connect to work where we could use the scanner to scan...

Dec 2020
||
(0)
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Manager

I would like to see what else is out there before deciding whether to purchase CareAware Connect...

Dec 2020
||
(0)
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Manager

There is a portion of the system that is BYOD, and our hospitals love that. Whenever we get a new...

Dec 2020
||
(0)
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Manager

CareAware Connect isn't a perfect system, but no product is. Our nurses rely on the product heavily....

Dec 2020
||
(0)
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Manager

When we have had problems, they have been because of the network and not the device or application....

Dec 2020
||
(0)
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Director

I can't say what our satisfaction will be like a year from now because we aren't going to be using...

Oct 2020
||
(0)
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Director

I never had a positive experience, even though I tried to give Cerner every opportunity to improve....

Oct 2020
||
(0)
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Director

People get tied up in the fact that the Cerner system should integrate with their phones. Then they...

Oct 2020
||
(0)
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