Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Cerner came here in person and did some training for us on the CareAware Connect phones, and I think...
Login or Create an Account to see details.
CareAware Connect could really benefit from being better tailored to CommunityWorks users. It was...
Login or Create an Account to see details.
What was promised was not delivered. Cerner doesn't have the functionality we were offered...
Login or Create an Account to see details.
Cerner’s service overall is not very satisfactory. Our experience with Cerner’s executive...
Login or Create an Account to see details.
CareAware Connect can scan medications. We like that it does that.
Login or Create an Account to see details.
Cerner has really limited our ability to use the solution the way we would like to. Anytime we hit a...
Login or Create an Account to see details.
The implementation was rocky and difficult. Our IT department had some struggles getting CareAware...
Login or Create an Account to see details.
Cerner has a status dashboard that sends out automated notifications when the system has outages or...
Login or Create an Account to see details.
If one of my peers were interested in the solution, I would tell them how the solution has...
Login or Create an Account to see details.
The system gives us the ability to use roles within our hospital's phone system. That allows phones...
Login or Create an Account to see details.
Our wants are unlimited, but the things that the vendor can develop are limited. The vendor has to...
Login or Create an Account to see details.
For the most part, Cerner keeps or tries to keep all of their promises.
Login or Create an Account to see details.
There wasn't any formal training for IT personnel on CareAware Connect. We trained ourselves and...
Login or Create an Account to see details.
Theoretically, CareAware Connect should integrate with other systems very well. However, in...
Login or Create an Account to see details.
The front end of the system is the phone device, and we have constant issues with that. Those issues...
Login or Create an Account to see details.
The vendor has led us in our integration, and they seem to be technologically advanced. I am very...
Login or Create an Account to see details.
Our problems started after the solution's deployment because Cerner has different teams that handle...
Login or Create an Account to see details.
The vendor's support team that handles global outages is professional and responsive. That team...
Login or Create an Account to see details.
CareAware Connect mainly serves clinicians on the front lines. It helps them transfer...
Login or Create an Account to see details.
Cerner publishes flashes to alert us when there will be a new package or when something isn't going...
Login or Create an Account to see details.
We worked with some phenomenal people from Cerner during our initial deployment of the system. Their...
Login or Create an Account to see details.
One of the frustrating challenges that we are having is the push to put everything on the cloud when...
Login or Create an Account to see details.
A frustrating challenge that we are facing now with the product has to do with the ability to push...
Login or Create an Account to see details.
The vendor keeps most of their promises, and they don't make a lot of them. We are very engaged, and...
Login or Create an Account to see details.
The CareAware Connect solution itself works really well, but it can sometimes be a bit of a struggle...
Login or Create an Account to see details.
Cerner works to resolve platform-access issues relatively quickly. My challenge is with the...
Login or Create an Account to see details.
Cerner and the CareAware Connect team will reach out to us about new products.
Login or Create an Account to see details.
In terms of our ecosystem, CareAware Connect has an extremely measurable benefit for our...
Login or Create an Account to see details.
Cerner's support waxes and wanes. At times, it is great, and at times, it is not good. Cerner's...
Login or Create an Account to see details.
Cerner has pretty effective training. It was pretty good for being a train-the-trainer model.
Login or Create an Account to see details.
We have had some stability issues with CareAware Connect. We have had a few instances of downtime...
Login or Create an Account to see details.
The best and biggest selling point of the CareAware Connect product is the EHR integration....
Login or Create an Account to see details.
We are hoping that Cerner will develop more physician functionality. There is some good standard...
Login or Create an Account to see details.
We would like to see better assistance from Cerner when it comes to upgrades to their underlying...
Login or Create an Account to see details.
Cerner is moving more infrastructure to the cloud, and I think that is definitely the way to go....
Login or Create an Account to see details.
CareAware Connect is a very intuitive program. There is a lot of ease of use, especially in the...
Login or Create an Account to see details.
The reporting aspect for CareAware Connect is where we struggle a little bit to get exactly what we...
Login or Create an Account to see details.
We haven't really been doing ongoing training from the vendor. But the initial training from the...
Login or Create an Account to see details.
Cerner helped drive our initiative. Our partnership is so valued because we didn't come into it...
Login or Create an Account to see details.
With Cerner as our EMR vendor, the integration and how the EMR works together with CareAware Connect...
Login or Create an Account to see details.
The challenge of CareAware Connect is that its power is dependent on the ecosystem of our nurse call...
Login or Create an Account to see details.
We would buy CareAware Connect again because we have to have the functionality it provides. There...
Login or Create an Account to see details.
CareAware Connect is a cloud-based system, so Cerner implements changes. I like that for a lot of...
Login or Create an Account to see details.
In theory, because of the system's cloud-based functionality, the vendor is good about not charging...
Login or Create an Account to see details.
Our internal team decided not to take a recommended setting, so an issue we were dealing with became...
Login or Create an Account to see details.
We are happy with the product's current functionality, but with technology, we are always thinking...
Login or Create an Account to see details.
I have consistently heard from people that CareAware Connect works. It is wonderful, but the...
Login or Create an Account to see details.
Cerner's phone and web support is horrible, and I don't know where the problem is.
Login or Create an Account to see details.
Cerner has nice people who are very responsive, but I don't always have confidence in the answers I...
Login or Create an Account to see details.
I have recommended CareAware Connect. I know other sites have implemented it with more success than...
Login or Create an Account to see details.
Cerner charges us every time we turn around. That is very frustrating.
Login or Create an Account to see details.
We used to hear from the vendor's executives and get regular updates, but that is no longer the...
Login or Create an Account to see details.
Some of the functionality doesn't work the way Cerner said it would work. We don’t like the fact...
Login or Create an Account to see details.
I don’t know what other products are out there. I didn't choose CareAware Connect, and I never saw...
Login or Create an Account to see details.
The initial implementation was good, but after that, we were on our own. We have access to slide...
Login or Create an Account to see details.
CareAware Connect isn't very user friendly. It hasn't met our goals as much as we were hoping it...
Login or Create an Account to see details.
Our main goal was to use CareAware Connect for barcode medication administration, but that...
Login or Create an Account to see details.
The communication functionality allows the nurses to make direct calls. However, the nurses have to...
Login or Create an Account to see details.
We don't really have any support for CareAware Connect. Cerner was only actively involved during our...
Login or Create an Account to see details.
CareAware Connect is good. We can almost forget about it. Nothing has broken lately, and we haven't...
Login or Create an Account to see details.
The product could have more voice texting functionality. I know the product can do some things with...
Login or Create an Account to see details.
Cerner could improve the responsiveness of their support team. Once we engage with somebody, we...
Login or Create an Account to see details.
I am on the fence about whether Cerner keeps their promises. That is a grey area. In the past, we...
Login or Create an Account to see details.
Cerner definitely had some issues when they were migrating to the cloud. At times, we were down for...
Login or Create an Account to see details.
Using CareAware Connect really helps pull the care team together. We use the system in all areas,...
Login or Create an Account to see details.
The training could have been better. Our analysts did not get the full training that they needed....
Login or Create an Account to see details.
When we first went live, we asked for a lot of things that weren't in place. In the texting...
Login or Create an Account to see details.
CareAware Connect has gone down several times around the alerting of call bells. The product is a...
Login or Create an Account to see details.
The provider aspect of the system could be a little easier. Providers have to log in on their phones...
Login or Create an Account to see details.
CareAware Connect is absolutely part of our long-term plans. Cerner does a good job of delivering...
Login or Create an Account to see details.
The care teams don't work as advertised. They are listed alphabetically rather than by who accessed...
Login or Create an Account to see details.
Cerner is making improvements to their system. Previously, we had to sign in to their voice...
Login or Create an Account to see details.
We have relayed some of our concerns to Cerner, and their response has not been impressive. The most...
Login or Create an Account to see details.
Generally, CareAware Connect has less than dazzled us. The user interface is not well thought out....
Login or Create an Account to see details.
There needs to be more development. Cerner has some things on their road map that are also on our...
Login or Create an Account to see details.
Cerner could increase the product’s usability. We are struggling with utilizing the reporting. We...
Login or Create an Account to see details.
Cerner says they are innovating the product, but we don’t see it. The system is integrated, but that...
Login or Create an Account to see details.
Cerner should have more people who know how to fix problems. They have a really good sales team, but...
Login or Create an Account to see details.
Over time, the system has been a struggle. We needed to have alerts and alarms going to nurses, and...
Login or Create an Account to see details.
The voice portion of the product works great. CareAware Connect has worked fine for voice calling on...
Login or Create an Account to see details.
We are having one major issue that we just haven't been able to resolve, and that is with the...
Login or Create an Account to see details.
To get the most out of the product, all clinicians and physicians will need to fully adopt it. We...
Login or Create an Account to see details.
Overall, CareAware Connect is a terrible product. We have so many pain points, including the...
Login or Create an Account to see details.
Cerner's teams lack the knowledge and understanding of CareAware Connect to successfully support it....
Login or Create an Account to see details.
The Cerner application where we assign roles is kind of integrated with CareAware Connect. When we...
Login or Create an Account to see details.
I would steer my friends and peers at other institutions away from CareAware Connect. It just isn't...
Login or Create an Account to see details.
Implementing this system was a very big project, and people don’t understand that. It was like...
Login or Create an Account to see details.
The systems design works well for nursing; it is the physician side where we have difficulty; the...
Login or Create an Account to see details.
The vendor is doing some good things around technology. We hired a person internally who has pushed...
Login or Create an Account to see details.
CareAware Connect is great. Its reliability has been questionable. We have had significant service...
Login or Create an Account to see details.
We have got people using CareAware Connect, like nurses. We actually use the solution for codes, so...
Login or Create an Account to see details.
We have an issue, and we are still trying to resolve it with Cerner. It is just between our phone...
Login or Create an Account to see details.
Featured Report
Preferences