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EHR Nursing Mobility Commentary
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Paul Hess
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Manager

Operations, Product

Our current facility implementations are pretty good, but our most recent upgrade was not a good...

Mar 2024
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Manager

Loyalty, Product

Oracle Health has been adding some functionality pretty consistently in terms of additional...

Mar 2024
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Manager

Relationship

Calling Oracle Health's support desk is terrible because the items are not considered to be a high...

Mar 2024
||
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Manager

Relationship

When we are actively engaged in a project, we receive all the proactive engagement from Oracle...

Mar 2024
||
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Manager

Relationship

With Oracle Health, once we get past the service desk and get the executive level or the tier-two or...

Mar 2024
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Manager

Product, Value

Positive patient-client identification, barcode medication administration scanning, and specimen...

Mar 2024
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Manager

Value

EHR Nursing Mobility is probably one of the most expensive solutions we have ever implemented with...

Mar 2024
||
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Manager

Culture, Value

With Oracle Health, there aren’t unexpected charges. The vendor charges us for what is in the...

Mar 2024
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Manager

Operations

If we used Oracle Health’s training material and their training model, we would have better...

Mar 2024
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Manager

Culture

The sales team sold EHR Nursing Mobility as a replacement for our hands-free communication...

Mar 2024
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VP/Other Executive

Culture, Relationship, Product

Oracle Health has not lived up to their promises. I am not confident in them. I don't know where...

Feb 2024
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Manager

Product

EHR Nursing Mobility is very user friendly, and the battery life of the devices is good. Also, the...

Jan 2024
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Manager

Product

When we do code grades for our EHR Nursing Mobility devices, that is a little hectic.

Jan 2024
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Manager

Relationship

If a phone breaks, I call Oracle Health, and I can usually get a swap within a few days. I love that....

Jan 2024
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Manager

Loyalty

We have decided to move away from EHR Nursing Mobility due to financial reasons and because we want...

Jan 2024
||
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Director

Product

We don't have the best adoption of EHR Nursing Mobility. Part of the issue is having partial...

Jan 2024
||
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Director

Loyalty, Product

We have talked about adding functionality to EHR Nursing Mobility, like the ability to document on...

Jan 2024
||
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Director

Product, Value

Our small units and our ED don't find value in EHR Nursing Mobility. They don’t need to carry the...

Jan 2024
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Director

Product

One of our units has consistently used the EHR Nursing Mobility phones and really likes them. They...

Jan 2024
||
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Director

Operations

EHR Nursing Mobility is a hard solution to train on. We can't project our phone screen to a larger...

Jan 2024
||
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Director

Product, Value

When the batteries for EHR Nursing Mobility sit on the chargers, they swell up to the point of...

Jan 2024
||
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Director

Relationship

We have a regular meeting with a couple of Cerner associates, and that is extremely helpful.

Jan 2024
||
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Director

Relationship, Value

EHR Nursing Mobility is a great solution for somebody willing to be engaged and vet out whether this...

Jan 2024
||
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Manager

Relationship, Product, Value

Oracle Health provides us with a tool that is really advantageous for our clinical bedside...

Dec 2023
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Manager

Relationship, Operations

Oracle Health had a reduction in a lot of the previously existing Cerner staff. As a result, we lost...

Dec 2023
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Director

Operations

Oracle Health’s biggest thing is that they are fighting for market share, so the faster they can get...

Dec 2023
||
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Director

Product

CareAware Connect works as it should. We just have to figure out how best practices align with our...

Dec 2023
||
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Director

Culture, Relationship, Operations

"Promise" is a strong word. Sometimes Oracle Health oversells a piece or a module and it isn't...

Dec 2023
||
(0)
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Director

Loyalty, Product

One thing about Oracle Health that is excellent is that we are going to get a piece of data from...

Dec 2023
||
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Analyst/Coordinator

Product

I would like to see more phlebotomy management from Oracle Health. Anytime an idea is sent to the...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Value

When there are global issues with the system, we don't know about them until we experience the...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

The vendor's biggest strength is the communication between their end users. Cerner is always pushing...

Nov 2023
||
(0)
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CTO

Loyalty

CareAware Connect was really problematic for us. We had people going all the way up to the vendor’s...

Sep 2023
||
(0)
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CTO

Value

CareAware Connect is really not worth the money. I wouldn’t recommend the product; we are completely...

Sep 2023
||
(0)
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CTO

Value

Toward the end, Cerner started to nickel-and-dime us a little by bringing on extra resources and...

Sep 2023
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Director

Product

We have a lot of stability and reliability issues with the product. There are other devices on the...

Aug 2023
||
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Director

Operations

We would like the vendor to provide more clinically appropriate training. Their training is very IT...

Aug 2023
||
(0)
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Director

Loyalty

We want to move away from CareAware Connect because we want better integration with provider call...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Optimization is one of the biggest challenges we are facing with our communication strategy. Most of...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

If we bring in new units for CareAware Connect or want to modify a physical button, that will incur...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Overall, CareAware Connect has been good, and its ease of use is pretty good. It improves...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Oracle Health is accessible, but their turnaround time could improve. Also, anytime we bring up...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I have no reason to be dissatisfied with CareAware Connect, even with the vendor's upgrade process....

Jul 2023
||
(0)
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Analyst/Coordinator

Product

The vendor told us that the system could do certain things that it can't. We have security problems...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We can't communicate very well from within the product. Cerner made improvements to groups, like...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Cerner has made substantial improvements to the product over the last few years. They have made a...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Cerner needs to work on how intuitive the system is. There are opportunities for interface...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Cerner is dedicated to continuing to deliver new features. Everything is cloud based, and as soon as...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

The only issue that we have with the product is that it has occasional cloud outages. We notify...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

Cerner has been very hands-off when it comes to the solution. We implemented the system, and since...

Jul 2023
||
(0)
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VP/Other Executive

Product

CareAware Connect does what it is supposed to do. I think that most people like it. CareAware...

Jun 2023
||
(0)
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Manager

Product

The layout is not very intuitive. There are a lot of hidden buttons, and the system is not easy to...

Jun 2023
||
(0)
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Manager

Relationship

There are a lot of delays and lags in the responses from Cerner’s support team. When we ask for...

Jun 2023
||
(0)
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Manager

Operations

There is a lot of uniqueness to our organization. When we received basic support from the Cerner...

Jun 2023
||
(0)
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Manager

Culture, Relationship

Oracle Health needs to work on not overpromising. When they do their presentation on how good their...

Jun 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

It seems like the vendor resolves our tickets pretty well. Oracle Health seems to have a good,...

Jun 2023
||
(0)
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VP/Other Executive

Value

The vendor has created a lot of extra add-ons for CareAware Connect over time. Using the system is...

Jun 2023
||
(0)
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VP/Other Executive

Operations

The vendor was super engaged with us during our implementation. That was great. However, we had some...

Jun 2023
||
(0)
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VP/Other Executive

Product

There are more things that CareAware Connect could do that would make the system better. CareAware...

Jun 2023
||
(0)
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Director

Product

We ran into some minor issues when using CareAware Connect with Android software. The issue is not...

Jun 2023
||
(0)
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Director

Product

Oracle Health definitely delivers new technology and new components for CareAware Connect.

Jun 2023
||
(0)
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Director

Relationship, Product

Oracle Health sometimes doesn’t monitor things as closely as they should on their side for a...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

Cerner finally got CareAware Connect stabilized on the cloud. It has been very stable. The vendor...

May 2023
||
(0)
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Analyst/Coordinator

Product, Value

If the messaging tool had some other features, there would be better ways to utilize it. There is...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

We have some tickets that go back and forth a lot, and we feel like there are 10 times as many of...

May 2023
||
(0)
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Analyst/Coordinator

Product

There are limitations in the configuration tools of the product that are causing us issues. As part...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

I don't foresee the vendor’s customer service issues going away. With the restructuring of the...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

We have a very good account manager from Oracle Health. That person does a lot of work on our behalf...

May 2023
||
(0)
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Analyst/Coordinator

Product

CareAware Connect’s integration with the EMR is one of its biggest strengths. There is information...

May 2023
||
(0)
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Nurse

Relationship, Relationship

We have subscribed to the vendor's weekly meeting services where we have gone over any dropped calls...

Apr 2023
||
(0)
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Nurse

Operations, Operations, Product, Product

The CareAware Connect program is good, but the vendor put it on an Android-based platform, and I...

Apr 2023
||
(0)
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Nurse

Relationship, Relationship

We oftentimes push forward the vendor’s agenda for promoting their product. In my opinion, I don't...

Apr 2023
||
(0)
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Nurse

Product, Product

There are not a lot of people across the United States that use the product, but the vendor is...

Apr 2023
||
(0)
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Nurse

Relationship, Relationship, Product, Product

There needs to be more communication when we push something out with Cerner. Things should not just...

Apr 2023
||
(0)
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Nurse

Relationship, Relationship

Cerner is reactive. They push things out that break. I don't think they understand the negative...

Apr 2023
||
(0)
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Nurse

Relationship, Relationship, Product, Product

Cerner offers basic programs, but they need to be more driven on the messaging side of things. There...

Apr 2023
||
(0)
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Nurse

Relationship, Relationship, Product, Product

Cerner says they have a standard model, but in the end, their model is never standard and is...

Apr 2023
||
(0)
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VP/Other Executive

Value

If someone asked me about CareAware Connect, I would say that customers need to carefully evaluate...

Apr 2023
||
(0)
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VP/Other Executive

Product

The tool for bar codes and medication administration in CareAware Connect has potential and has all...

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Product

Oracle Health needs to be far more proactive about sharing ways that CareAware Connect can be used....

Apr 2023
||
(0)
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