CareAware Connect
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Subject Expert
Paul Hess
Senior Research Director
Commentary Summary
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User Commentary
Cerner came here in person and did some training for us on the CareAware Connect phones, and I think...
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CareAware Connect could really benefit from being better tailored to CommunityWorks users. It was...
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What was promised was not delivered. Cerner doesn't have the functionality we were offered...
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Cerner’s service overall is not very satisfactory. Our experience with Cerner’s executive...
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CareAware Connect can scan medications. We like that it does that.
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Cerner has really limited our ability to use the solution the way we would like to. Anytime we hit a...
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The implementation was rocky and difficult. Our IT department had some struggles getting CareAware...
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Cerner has a status dashboard that sends out automated notifications when the system has outages or...
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If one of my peers were interested in the solution, I would tell them how the solution has...
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The system gives us the ability to use roles within our hospital's phone system. That allows phones...
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Our wants are unlimited, but the things that the vendor can develop are limited. The vendor has to...
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For the most part, Cerner keeps or tries to keep all of their promises.
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There wasn't any formal training for IT personnel on CareAware Connect. We trained ourselves and...
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Theoretically, CareAware Connect should integrate with other systems very well. However, in...
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The front end of the system is the phone device, and we have constant issues with that. Those issues...
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The vendor has led us in our integration, and they seem to be technologically advanced. I am very...
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Our problems started after the solution's deployment because Cerner has different teams that handle...
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The vendor's support team that handles global outages is professional and responsive. That team...
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CareAware Connect mainly serves clinicians on the front lines. It helps them transfer...
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Cerner publishes flashes to alert us when there will be a new package or when something isn't going...
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We worked with some phenomenal people from Cerner during our initial deployment of the system. Their...
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One of the frustrating challenges that we are having is the push to put everything on the cloud when...
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A frustrating challenge that we are facing now with the product has to do with the ability to push...
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The vendor keeps most of their promises, and they don't make a lot of them. We are very engaged, and...
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The CareAware Connect solution itself works really well, but it can sometimes be a bit of a struggle...
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Cerner works to resolve platform-access issues relatively quickly. My challenge is with the...
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Cerner and the CareAware Connect team will reach out to us about new products.
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In terms of our ecosystem, CareAware Connect has an extremely measurable benefit for our...
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Cerner's support waxes and wanes. At times, it is great, and at times, it is not good. Cerner's...
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Cerner has pretty effective training. It was pretty good for being a train-the-trainer model.
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We have had some stability issues with CareAware Connect. We have had a few instances of downtime...
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The best and biggest selling point of the CareAware Connect product is the EHR integration....
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We are hoping that Cerner will develop more physician functionality. There is some good standard...
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We would like to see better assistance from Cerner when it comes to upgrades to their underlying...
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Cerner is moving more infrastructure to the cloud, and I think that is definitely the way to go....
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CareAware Connect is a very intuitive program. There is a lot of ease of use, especially in the...
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The reporting aspect for CareAware Connect is where we struggle a little bit to get exactly what we...
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We haven't really been doing ongoing training from the vendor. But the initial training from the...
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Cerner helped drive our initiative. Our partnership is so valued because we didn't come into it...
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With Cerner as our EMR vendor, the integration and how the EMR works together with CareAware Connect...
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The challenge of CareAware Connect is that its power is dependent on the ecosystem of our nurse call...
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We would buy CareAware Connect again because we have to have the functionality it provides. There...
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CareAware Connect is a cloud-based system, so Cerner implements changes. I like that for a lot of...
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In theory, because of the system's cloud-based functionality, the vendor is good about not charging...
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Our internal team decided not to take a recommended setting, so an issue we were dealing with became...
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We are happy with the product's current functionality, but with technology, we are always thinking...
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I have consistently heard from people that CareAware Connect works. It is wonderful, but the...
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Cerner's phone and web support is horrible, and I don't know where the problem is.
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Cerner has nice people who are very responsive, but I don't always have confidence in the answers I...
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I have recommended CareAware Connect. I know other sites have implemented it with more success than...
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Cerner charges us every time we turn around. That is very frustrating.
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We used to hear from the vendor's executives and get regular updates, but that is no longer the...
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Some of the functionality doesn't work the way Cerner said it would work. We don’t like the fact...
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I don’t know what other products are out there. I didn't choose CareAware Connect, and I never saw...
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The initial implementation was good, but after that, we were on our own. We have access to slide...
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CareAware Connect isn't very user friendly. It hasn't met our goals as much as we were hoping it...
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Our main goal was to use CareAware Connect for barcode medication administration, but that...
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The communication functionality allows the nurses to make direct calls. However, the nurses have to...
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We don't really have any support for CareAware Connect. Cerner was only actively involved during our...
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CareAware Connect is good. We can almost forget about it. Nothing has broken lately, and we haven't...
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The product could have more voice texting functionality. I know the product can do some things with...
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Cerner could improve the responsiveness of their support team. Once we engage with somebody, we...
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I am on the fence about whether Cerner keeps their promises. That is a grey area. In the past, we...
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Cerner definitely had some issues when they were migrating to the cloud. At times, we were down for...
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Using CareAware Connect really helps pull the care team together. We use the system in all areas,...
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The training could have been better. Our analysts did not get the full training that they needed....
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When we first went live, we asked for a lot of things that weren't in place. In the texting...
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CareAware Connect has gone down several times around the alerting of call bells. The product is a...
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The provider aspect of the system could be a little easier. Providers have to log in on their phones...
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CareAware Connect is absolutely part of our long-term plans. Cerner does a good job of delivering...
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The care teams don't work as advertised. They are listed alphabetically rather than by who accessed...
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Cerner is making improvements to their system. Previously, we had to sign in to their voice...
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We have relayed some of our concerns to Cerner, and their response has not been impressive. The most...
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Generally, CareAware Connect has less than dazzled us. The user interface is not well thought out....
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There needs to be more development. Cerner has some things on their road map that are also on our...
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Cerner could increase the product’s usability. We are struggling with utilizing the reporting. We...
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Cerner says they are innovating the product, but we don’t see it. The system is integrated, but that...
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Cerner should have more people who know how to fix problems. They have a really good sales team, but...
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Over time, the system has been a struggle. We needed to have alerts and alarms going to nurses, and...
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The voice portion of the product works great. CareAware Connect has worked fine for voice calling on...
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We are having one major issue that we just haven't been able to resolve, and that is with the...
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To get the most out of the product, all clinicians and physicians will need to fully adopt it. We...
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Overall, CareAware Connect is a terrible product. We have so many pain points, including the...
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Cerner's teams lack the knowledge and understanding of CareAware Connect to successfully support it....
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The Cerner application where we assign roles is kind of integrated with CareAware Connect. When we...
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I would steer my friends and peers at other institutions away from CareAware Connect. It just isn't...
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Implementing this system was a very big project, and people don’t understand that. It was like...
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The systems design works well for nursing; it is the physician side where we have difficulty; the...
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The vendor is doing some good things around technology. We hired a person internally who has pushed...
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CareAware Connect is great. Its reliability has been questionable. We have had significant service...
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We have got people using CareAware Connect, like nurses. We actually use the solution for codes, so...
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We have an issue, and we are still trying to resolve it with Cerner. It is just between our phone...
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