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CareAware Connect Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Technology
The vendor's technology is growing and is a necessity in the marketplace. We have the capability for...
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Manager
Functionality and Upgrades
Cerner handles our relationship well. We have a strong partnership in terms of validation. We know...
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Manager
Technology
Cerner is working on a whole suite of products. I know that they are doing rate changes on certain...
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Manager
Lessons Learned
I would tell others who are looking at CareAware Connect to plan on their network supporting the...
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Director
Functionality and Upgrades
The login experience is terrible for end users. The vendor made a big change to the experience...
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Analyst/Coordinator
Service and Support
Cerner has reached out to us a number of times to help support us as much as they can during COVID-19....
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Analyst/Coordinator
Interfacing and Integration
When it comes to integration and interoperability, Cerner works very closely with us on our road...
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Analyst/Coordinator
Functionality and Upgrades
CareAware Connect is fairly easy to use, and end users can pick up how to use it easily, especially...
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Analyst/Coordinator
Functionality and Upgrades
Some of the feedback that my staff members have about CareAware Connect is related to being able to...
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Analyst/Coordinator
Future Outlook
CareAware Connect is really a great product, and it has been developed by Cerner for a while. Being...
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CMIO
Service and Support
We replaced our previous texting platform with CareAware Connect, and we replaced our phones with...
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Manager
Implementation and Training
Cerner could definitely use some help with improving their training. Cerner does have online...
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Manager
Future Outlook
CareAware Connect works pretty well. It is really straightforward and easy. We are only using a...
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Manager
Service and Support
Cerner just released a phlebotomy app that we are getting ready to switch over to. The vendor is...
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Manager
Relationship
When we escalate problems to Cerner, we have to climb the chain. If the problem is big enough, we...
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Manager
Implementation and Training
I was impressed with Cerner’s implementation. The vendor ramped us up with the whole nine yards of...
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Manager
Lessons Learned
Cerner has a sort of warranty. If I couldn’t get a phone to work, I could just submit a service...
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Manager
Functionality and Upgrades
In the past, we have had a coverage issue. We noticed certain areas where we would drop calls or...
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Manager
Functionality and Upgrades
It would be nice if we could get CareAware Connect to work where we could use the scanner to scan...
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Manager
Functionality and Upgrades
I would like to see what else is out there before deciding whether to purchase CareAware Connect...
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Manager
Functionality and Upgrades
There is a portion of the system that is BYOD, and our hospitals love that. Whenever we get a new...
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Manager
Functionality and Upgrades
CareAware Connect isn't a perfect system, but no product is. Our nurses rely on the product heavily....
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Manager
Functionality and Upgrades
When we have had problems, they have been because of the network and not the device or application....
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Director
Future Outlook
I can't say what our satisfaction will be like a year from now because we aren't going to be using...
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Director
Lessons Learned
I never had a positive experience, even though I tried to give Cerner every opportunity to improve....
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Director
Sales and Contracting
People get tied up in the fact that the Cerner system should integrate with their phones. Then they...
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Director
Functionality and Upgrades
CareAware Connect is a communications solution for one of our hospitals, but now the other hospitals...
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Director
ROI / Cost (care and feeding)
The vendor doesn't avoid charging for every little thing. There are a lot of add-ons. It always...
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Director
Service and Support
CareAware Connect could use some work. Cerner is taking the solution in a different direction, and I...
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Director
Relationship
We have had very good executive involvement at our site.
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Director
Functionality and Upgrades
I like that the solution is integrated with Cerner's other products. It isn't just another tool that...
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Director
Technology
Products never meet all our needs. The nurses aren't happy with the phones. They are heavy, and the...
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Director
Functionality and Upgrades
Patients can access their caregivers immediately with the program. Patients can talk into the call...
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Manager
Functionality and Upgrades
One of the things I like about CareAware Connect is the barcoding for nurses. It increases face time...
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Manager
Implementation and Training
We have had a difficult implementation. Cerner tends to overpromise capabilities, especially ones...
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Manager
Functionality and Upgrades
One struggle we have is related to the ease of use for providers. The secure texting feature doesn’t...
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Manager
Sales and Contracting
CareAware Connect does not function as promoted. It does not work on all our devices. It really...
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Manager
Service and Support
The support people from Cerner are not able to help us work out our problems and issues in a timely,...
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