CareAware Connect
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Paul Hess
Senior Research Director
KLAS Senior Research Director - Paul Hess
 
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User Commentary

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CNO

Cerner came here in person and did some training for us on the CareAware Connect phones, and I think...

Jun 2022
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CNO

CareAware Connect could really benefit from being better tailored to CommunityWorks users. It was...

Jun 2022
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CNO

What was promised was not delivered. Cerner doesn't have the functionality we were offered...

Jun 2022
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CNO

Cerner’s service overall is not very satisfactory. Our experience with Cerner’s executive...

Jun 2022
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CNO

CareAware Connect can scan medications. We like that it does that.

Jun 2022
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CNO

Cerner has really limited our ability to use the solution the way we would like to. Anytime we hit a...

Jun 2022
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CNO

The implementation was rocky and difficult. Our IT department had some struggles getting CareAware...

Jun 2022
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Analyst/Coordinator

Cerner has a status dashboard that sends out automated notifications when the system has outages or...

Jun 2022
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Analyst/Coordinator

If one of my peers were interested in the solution, I would tell them how the solution has...

Jun 2022
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Analyst/Coordinator

The system gives us the ability to use roles within our hospital's phone system. That allows phones...

Jun 2022
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Analyst/Coordinator

Our wants are unlimited, but the things that the vendor can develop are limited. The vendor has to...

Jun 2022
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Manager

For the most part, Cerner keeps or tries to keep all of their promises.

Jun 2022
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Manager

There wasn't any formal training for IT personnel on CareAware Connect. We trained ourselves and...

Jun 2022
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Manager

Theoretically, CareAware Connect should integrate with other systems very well. However, in...

Jun 2022
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Manager

The front end of the system is the phone device, and we have constant issues with that. Those issues...

Jun 2022
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Manager

The vendor has led us in our integration, and they seem to be technologically advanced. I am very...

Jun 2022
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Manager

Our problems started after the solution's deployment because Cerner has different teams that handle...

Jun 2022
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Manager

The vendor's support team that handles global outages is professional and responsive. That team...

Jun 2022
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Manager

CareAware Connect mainly serves clinicians on the front lines. It helps them transfer...

Jun 2022
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Manager

Cerner publishes flashes to alert us when there will be a new package or when something isn't going...

Jun 2022
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Manager

We worked with some phenomenal people from Cerner during our initial deployment of the system. Their...

Jun 2022
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Manager

One of the frustrating challenges that we are having is the push to put everything on the cloud when...

May 2022
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Manager

A frustrating challenge that we are facing now with the product has to do with the ability to push...

May 2022
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Manager

The vendor keeps most of their promises, and they don't make a lot of them. We are very engaged, and...

May 2022
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Manager

The CareAware Connect solution itself works really well, but it can sometimes be a bit of a struggle...

May 2022
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CNIO

Cerner works to resolve platform-access issues relatively quickly. My challenge is with the...

May 2022
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CNIO

Cerner and the CareAware Connect team will reach out to us about new products.

May 2022
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CNIO

In terms of our ecosystem, CareAware Connect has an extremely measurable benefit for our...

May 2022
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Manager

Cerner's support waxes and wanes. At times, it is great, and at times, it is not good. Cerner's...

May 2022
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Manager

Cerner has pretty effective training. It was pretty good for being a train-the-trainer model.

May 2022
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Manager

We have had some stability issues with CareAware Connect. We have had a few instances of downtime...

May 2022
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Manager

The best and biggest selling point of the CareAware Connect product is the EHR integration....

May 2022
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Manager

We are hoping that Cerner will develop more physician functionality. There is some good standard...

May 2022
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Manager

We would like to see better assistance from Cerner when it comes to upgrades to their underlying...

May 2022
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Manager

Cerner is moving more infrastructure to the cloud, and I think that is definitely the way to go....

May 2022
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Manager

CareAware Connect is a very intuitive program. There is a lot of ease of use, especially in the...

May 2022
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Manager

The reporting aspect for CareAware Connect is where we struggle a little bit to get exactly what we...

May 2022
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Director

We haven't really been doing ongoing training from the vendor. But the initial training from the...

May 2022
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Director

Cerner helped drive our initiative. Our partnership is so valued because we didn't come into it...

May 2022
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CMIO

With Cerner as our EMR vendor, the integration and how the EMR works together with CareAware Connect...

May 2022
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CMIO

The challenge of CareAware Connect is that its power is dependent on the ecosystem of our nurse call...

May 2022
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Director

We would buy CareAware Connect again because we have to have the functionality it provides. There...

May 2022
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Director

CareAware Connect is a cloud-based system, so Cerner implements changes. I like that for a lot of...

May 2022
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Director

In theory, because of the system's cloud-based functionality, the vendor is good about not charging...

May 2022
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Director

Our internal team decided not to take a recommended setting, so an issue we were dealing with became...

May 2022
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Director

We are happy with the product's current functionality, but with technology, we are always thinking...

May 2022
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Director

I have consistently heard from people that CareAware Connect works. It is wonderful, but the...

May 2022
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Director

Cerner's phone and web support is horrible, and I don't know where the problem is.

May 2022
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Director

Cerner has nice people who are very responsive, but I don't always have confidence in the answers I...

May 2022
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Director

I have recommended CareAware Connect. I know other sites have implemented it with more success than...

May 2022
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Director

Cerner charges us every time we turn around. That is very frustrating.

May 2022
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Director

We used to hear from the vendor's executives and get regular updates, but that is no longer the...

May 2022
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Nurse

Some of the functionality doesn't work the way Cerner said it would work. We don’t like the fact...

Mar 2022
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Nurse

I don’t know what other products are out there. I didn't choose CareAware Connect, and I never saw...

Mar 2022
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Nurse

The initial implementation was good, but after that, we were on our own. We have access to slide...

Mar 2022
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Nurse

CareAware Connect isn't very user friendly. It hasn't met our goals as much as we were hoping it...

Mar 2022
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Nurse

Our main goal was to use CareAware Connect for barcode medication administration, but that...

Mar 2022
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Nurse

The communication functionality allows the nurses to make direct calls. However, the nurses have to...

Mar 2022
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Nurse

We don't really have any support for CareAware Connect. Cerner was only actively involved during our...

Mar 2022
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Analyst/Coordinator

CareAware Connect is good. We can almost forget about it. Nothing has broken lately, and we haven't...

Mar 2022
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Analyst/Coordinator

The product could have more voice texting functionality. I know the product can do some things with...

Mar 2022
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Analyst/Coordinator

Cerner could improve the responsiveness of their support team. Once we engage with somebody, we...

Mar 2022
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Analyst/Coordinator

I am on the fence about whether Cerner keeps their promises. That is a grey area. In the past, we...

Mar 2022
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Analyst/Coordinator

Cerner definitely had some issues when they were migrating to the cloud. At times, we were down for...

Mar 2022
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Nurse

Using CareAware Connect really helps pull the care team together. We use the system in all areas,...

Mar 2022
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Nurse

The training could have been better. Our analysts did not get the full training that they needed....

Mar 2022
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Nurse

When we first went live, we asked for a lot of things that weren't in place. In the texting...

Mar 2022
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Nurse

CareAware Connect has gone down several times around the alerting of call bells. The product is a...

Mar 2022
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Nurse

The provider aspect of the system could be a little easier. Providers have to log in on their phones...

Mar 2022
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VP/Other Executive

CareAware Connect is absolutely part of our long-term plans. Cerner does a good job of delivering...

Mar 2022
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Director

The care teams don't work as advertised. They are listed alphabetically rather than by who accessed...

Mar 2022
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Director

Cerner is making improvements to their system. Previously, we had to sign in to their voice...

Mar 2022
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Director

We have relayed some of our concerns to Cerner, and their response has not been impressive. The most...

Mar 2022
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Director

Generally, CareAware Connect has less than dazzled us. The user interface is not well thought out....

Mar 2022
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Manager

There needs to be more development. Cerner has some things on their road map that are also on our...

Feb 2022
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Manager

Cerner could increase the product’s usability. We are struggling with utilizing the reporting. We...

Feb 2022
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Nurse

Cerner says they are innovating the product, but we don’t see it. The system is integrated, but that...

Jan 2022
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Nurse

Cerner should have more people who know how to fix problems. They have a really good sales team, but...

Jan 2022
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Nurse

Over time, the system has been a struggle. We needed to have alerts and alarms going to nurses, and...

Jan 2022
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Analyst/Coordinator

The voice portion of the product works great. CareAware Connect has worked fine for voice calling on...

Jan 2022
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Analyst/Coordinator

We are having one major issue that we just haven't been able to resolve, and that is with the...

Jan 2022
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Analyst/Coordinator

To get the most out of the product, all clinicians and physicians will need to fully adopt it. We...

Jan 2022
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Analyst/Coordinator

Overall, CareAware Connect is a terrible product. We have so many pain points, including the...

Dec 2021
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Analyst/Coordinator

Cerner's teams lack the knowledge and understanding of CareAware Connect to successfully support it....

Dec 2021
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Analyst/Coordinator

The Cerner application where we assign roles is kind of integrated with CareAware Connect. When we...

Dec 2021
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Analyst/Coordinator

I would steer my friends and peers at other institutions away from CareAware Connect. It just isn't...

Dec 2021
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Manager

Implementing this system was a very big project, and people don’t understand that. It was like...

Dec 2021
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Manager

The systems design works well for nursing; it is the physician side where we have difficulty; the...

Dec 2021
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Manager

The vendor is doing some good things around technology. We hired a person internally who has pushed...

Dec 2021
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CIO

CareAware Connect is great. Its reliability has been questionable. We have had significant service...

Nov 2021
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CIO

We have got people using CareAware Connect, like nurses. We actually use the solution for codes, so...

Nov 2021
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CIO

We have an issue, and we are still trying to resolve it with Cerner. It is just between our phone...

Nov 2021
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