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User Commentary

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Director

Functionality and Upgrades

CareAware Connect is a communications solution for one of our hospitals, but now the other hospitals...

Aug 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. There are a lot of add-ons. It always...

Aug 2020
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Director

Service and Support

CareAware Connect could use some work. Cerner is taking the solution in a different direction, and I...

Aug 2020
 Helpful

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Director

Relationship

We have had very good executive involvement at our site.

Aug 2020
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Director

Functionality and Upgrades

I like that the solution is integrated with Cerner's other products. It isn't just another tool that...

Aug 2020
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Director

Technology

Products never meet all our needs. The nurses aren't happy with the phones. They are heavy, and the...

Jul 2020
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Director

Functionality and Upgrades

Patients can access their caregivers immediately with the program. Patients can talk into the call...

Jul 2020
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Manager

Functionality and Upgrades

One of the things I like about CareAware Connect is the barcoding for nurses. It increases face time...

Mar 2020
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Manager

Implementation and Training

We have had a difficult implementation. Cerner tends to overpromise capabilities, especially ones...

Mar 2020
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Manager

Functionality and Upgrades

One struggle we have is related to the ease of use for providers. The secure texting feature doesn’t...

Mar 2020
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Manager

Sales and Contracting

CareAware Connect does not function as promoted. It does not work on all our devices. It really...

Mar 2020
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Manager

Service and Support

The support people from Cerner are not able to help us work out our problems and issues in a timely,...

Mar 2020
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VP/Other Executive

Future Outlook

CareAware Connect is a phenomenal technology. When we deployed it at one site, everybody loved it....

Dec 2019
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CIO

Functionality and Upgrades

This product works well and works as expected unless we have internal issues. We do have internal...

Dec 2019
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CIO

Functionality and Upgrades

There is more that we could be doing with this product. We haven't done anything to enhance this...

Dec 2019
 Helpful

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CMIO

Lessons Learned

We would tell prospective Cerner clients to double-check the scalability of CareAware Connect. It is...

Dec 2019
 Helpful

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CMIO

Service and Support

Cerner eventually keeps their promises, but their timeline isn't as aggressive as we would like....

Dec 2019
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CMIO

Technology

We really believe in Cerner's architecture for CareAware Connect, and we will continue to move...

Dec 2019
 Helpful

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CMIO

Functionality and Upgrades

When we purchased CareAware Connect, the communication piece didn't do everything we expected. It...

Dec 2019
 Helpful

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CMIO

Functionality and Upgrades

Our physicians are good about using CareAware Connect, though we are still working on adoption. That...

Dec 2019
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Manager

Functionality and Upgrades

The product is really good. Without the technology, I don’t know how communication would happen.

Oct 2019
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Manager

Functionality and Upgrades

If someone is on call, that person is logged in to the system. If a person is not on call, that...

Oct 2019
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Manager

Functionality and Upgrades

We are running barcode medication administration in a high percentile. Allowing users to have the...

Oct 2019
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Director

Service and Support

We would like to see more trained and knowledgeable people from Cerner. Cerner needs to keep growing...

Sep 2019
 Helpful

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Director

Relationship

We have developed more of a working partnership with Cerner than just an interaction between a...

Sep 2019
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Director

Interfacing and Integration

The interoperability and integration we have with all the Cerner modules installed at our site are...

Sep 2019
 Helpful

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Director

Future Outlook

We will be installing our next module of CareAware Connect soon.

Sep 2019
 Helpful

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Analyst/Coordinator

Future Outlook

Cerner's system is in our organization for the long haul.

Sep 2019
 Helpful

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Analyst/Coordinator

Sales and Contracting

For the most part, Cerner is good about not nickel-and-diming. There are moments when quotes are...

Sep 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

If I were talking to a peer about Cerner's product, the only thing I could say is that it should be...

Sep 2019
 Helpful

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Nurse

Technology

Cerner delivers new technology, but the technology isn't always functional. I have tested out...

Sep 2019
 Helpful

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Nurse

Functionality and Upgrades

Cerner's system has seemed to work as they said it would, but sometimes we expect it to do more....

Sep 2019
 Helpful

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Nurse

ROI / Cost (care and feeding)

When it comes to tangible outcomes with Cerner, things just linger. I don't think that the solution...

Sep 2019
 Helpful

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Nurse

Functionality and Upgrades

If I had the time to sit down with Cerner executives, I would tell them that they need to build more...

Sep 2019
 Helpful

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Nurse

Relationship

Cerner has made promises to us that ended up taking years for them to fulfill.

Sep 2019
 Helpful

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Nurse

Interfacing and Integration

I don't know whether I would purchase CareAware Connect if I were looking for a solution. I would do...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

CareAware Connect works fine because we have always had it connected to our nurse call system. So,...

Sep 2019
 Helpful

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Director

Technology

The downside of CareAware Connect is that our people don’t like the androids that they have to use....

Sep 2019
 Helpful

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Director

Service and Support

Cerner seems to respond pretty quickly when our organization submits a ticket for help.

Sep 2019
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Director

Functionality and Upgrades

We love Cerner’s system. The interaction with CareAware Connect is great, and the content is great...

Aug 2019
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Director

Functionality and Upgrades

We would definitely buy CareAware Connect again. Some of our metrics around the pilot were very...

Aug 2019
 Helpful

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Director

Lessons Learned

The interfaces being built and the backend functionality are pretty slick, but we struggle with...

Aug 2019
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Manager

Lessons Learned

I would tell organizations looking to purchase similar products to be careful of the hardware they...

Aug 2019
 Helpful

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Manager

Implementation and Training

The implementation was a little rushed. It was just too quick. I understand pushing out other...

Aug 2019
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CIO

Technology

CareAware Connect is pretty stable. It is not an exciting product.

Aug 2019
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Nurse

Future Outlook

We are not planning on getting rid of CareAware Connect, but in the future, we will definitely have...

Aug 2019
 Helpful

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Nurse

Sales and Contracting

We have not been nickel-and-dimed by Cerner. If we have any problem with any device, we can swap it...

Aug 2019
 Helpful

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Nurse

Technology

Cerner shouldn’t use iPhones. We used the iPhones for the first few months and had a real issue...

Aug 2019
 Helpful

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Nurse

Relationship

We are behind the eight ball with upgrading things. We were not really sure how some internal...

Aug 2019
 Helpful

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Nurse

Other Observations & Comments

Cerner has a really difficult time keeping people in the frontline positions. I have a lot of...

Aug 2019
 Helpful

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Analyst/Coordinator

Relationship

It is rare to have so much vendor executive involvement. The actual engineering teams and the...

Sep 2018
 Helpful

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Analyst/Coordinator

Technology

There are multiple CareAware Connect apps. For example, there is a nursing app that nurses can use...

Sep 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There is a camera-capture application that is part of CareAware Connect. We use the application to...

Sep 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The messaging app within CareAware Connect is pretty good. However, there are still a few features...

Sep 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Our physicians are waiting for a feature that will allow them to stay logged in to the system for...

Sep 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The nursing app's functionality is very limited. The nurses can use the app to administer most...

Sep 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Cerner will very shortly be delivering the ability to chart vitals from CareAware Connect and to...

Sep 2018
 Helpful

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Analyst/Coordinator

Service and Support

There are actually different engineering teams at Cerner that are working on the different...

Sep 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

CareAware Connect can do many basic functions. Cerner is promising more in the future, and from our...

Sep 2018
 Helpful

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Analyst/Coordinator

Lessons Learned

Other providers should know that from an implementation standpoint, the Cerner contract was fairly...

Sep 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We had to delay our go-live because other things weren't completed on time. We decided to wait for...

Aug 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

It is difficult to set up group-distribution lists because there aren't a lot of options. As far as...

Aug 2018
 Helpful

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Manager

Technology

CareAware Connect's scanning is much, much better than our previous system's scanning. Everything...

Jul 2018
 Helpful

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Manager

Technology

CareAware Connect has a lot of bugs. It is a new system. Right now, we are having issues with our...

Jul 2018
 Helpful

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Manager

Implementation and Training

Cerner has been good so far. The first group of people who came through kind of flew through here,...

Jul 2018
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Manager

Technology

CareAware Connect is built on the framework of Voalte's solution. Cerner basically took Voalte’s...

Jun 2018
 Helpful

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Manager

Service and Support

The support is problematic with CareAware Connect. I don't like how Cerner requires us to be on the...

Jun 2018
 Helpful

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Manager

Lessons Learned

If I had to start over again, I probably wouldn't choose CareAware Connect.

Jun 2018
 Helpful

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CIO

Implementation and Training

We initially were implementing a single version of CareAware Connect, and that wasn't a great...

Jun 2018
 Helpful

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CIO

Technology

Our nurses really like CareAware Connect. We have used the system for a while, and it goes up and...

Jun 2018
 Helpful

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VP/Other Executive

Other Observations & Comments

We are about half live with CareAware Connect. We have the secure-texting piece completed. We are...

Jun 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

Cerner could develop more solutions based on what their clients need. They shouldn't tell us what...

Jun 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

My experience with CareAware Connect last year is insanely different from my experience with it...

May 2018
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Analyst/Coordinator

Technology

The new devices and phones being used for CareAware Connect work great and are really reliable. I...

May 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

CareAware Connect has made a 180-degree turn. We are in a much better place with it. Our IT people...

May 2018
 Helpful

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Analyst/Coordinator

Technology

CareAware Connect is a secure text messaging platform and a voice application. It is basically the...

May 2018
 Helpful

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Director

Functionality and Upgrades

CareAware Connect is an excellent piece of software. It is easy to use, and it contains a lot of...

Jan 2018
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Director

Functionality and Upgrades

I would definitely recommend CareAware Connect. We can now talk to patients immediately and look at...

Jan 2018
 Helpful

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Lessons Learned

When comparing CareAware Connect to our other communications product, the systems can both send...

Nov 2017
 Helpful

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Manager

Sales and Contracting

CareAware Connect isn't device agnostic. It does better on the Androids than it does on the iPhones,...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

CareAware Connect isn't built to work outside of standalone hospitals. As the industry moves toward...

Nov 2017
 Helpful

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Other Observations & Comments

We put CareAware Connect on hold for a while because it doesn't have what we need for some of our...

Nov 2017
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Other Observations & Comments

We are running CareAware Connect silently on the back end. We were collecting alert data and data on...

Nov 2017