Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Manager
Things may be slow, but Cerner is definitely following their defined road map in relation to...
Login or Create an Account to see details.
Manager
I would tell a peer that CareAware Connect is definitely going to fix an issue with nonsecure...
Login or Create an Account to see details.
Manager
Cerner's support is a double-edged sword. There are some aspects of support that are tied into the...
Login or Create an Account to see details.
Manager
The acute side of CareAware Connect's directory is based on assignments. For example, nurse A might...
Login or Create an Account to see details.
VP/Other Executive
The Cerner system has reference pages that update information and communication. I think those...
Login or Create an Account to see details.
VP/Other Executive
Things are really going well so far with CareAware Connect. Some of the integration is starting to...
Login or Create an Account to see details.
VP/Other Executive
We went with CareAware Connect because of the integration it offered with the larger Cerner Suite....
Login or Create an Account to see details.
Nurse
Generally, CareAware Connect has a lot of promise. That promise just hasn't been delivered. We were...
Login or Create an Account to see details.
Nurse
There have been several times when we have tried to get support in order to get things working...
Login or Create an Account to see details.
Nurse
The nursing application seems to work very well for us. We can pull up patient information. The...
Login or Create an Account to see details.
Nurse
Although CareAware Connect isn't super intuitive, it does get easier to use after a length of time....
Login or Create an Account to see details.
Manager
For the most part, the product has grown in its utilization. We have the product deployed now in our...
Login or Create an Account to see details.
Manager
Cerner does not keep all of their promises. However, we don't keep all of our promises as users...
Login or Create an Account to see details.
Manager
The quality of Cerner's support is middle of the road. If the vendor had enough resources to give a...
Login or Create an Account to see details.
Manager
Things with CareAware Connect are awesome. We see the impacts of CareAware Connect in the...
Login or Create an Account to see details.
Manager
There is really no training from Cerner, but training isn't a big need. We pretty much take care of...
Login or Create an Account to see details.
Nurse
There were a lot of unknowns; we needed more up-front discussions on expectations. Most of the...
Login or Create an Account to see details.
Nurse
The product itself has been great, except there were some hiccups with the interface technology.
Login or Create an Account to see details.
Nurse
When we were having some network connectivity issues, Cerner was good about flying people out and...
Login or Create an Account to see details.
Nurse
CareAware Connect is very easy to use. If people can use a smartphone, they can use CareAware...
Login or Create an Account to see details.
Nurse
Cerner’s support is available at all times. If we run into an issue, Cerner gives us a devoted team....
Login or Create an Account to see details.
Nurse
With tangible outcomes, what I haven’t seen yet are metrics that show the value of CareAware Connect...
Login or Create an Account to see details.
Director
We like the integration into the electronic health record and the ability for care teams to...
Login or Create an Account to see details.
Director
We want to see improvement on the cost of the device. The software is great. A BYOD phase would be...
Login or Create an Account to see details.
CIO
We purchased CareAware Connect, but we didn't purchase it for all of our floors. The product would...
Login or Create an Account to see details.
CIO
The functionality in CareAware Connect is good. Cerner provides us with some dashboard reporting.
Login or Create an Account to see details.
Director
Cerner has some great pockets. Their quality folks are exceptional. We can reach out to them and get...
Login or Create an Account to see details.
Director
I am actually looking to abandon the system pretty immediately. The software component where we...
Login or Create an Account to see details.
Director
One of the reasons that we purchased and decided to move forward with the CareAware Connect suite is...
Login or Create an Account to see details.
Director
We are starting to feel like the CareAware Connect folks are our customers. We had several...
Login or Create an Account to see details.
Director
I would recommend Cerner to others. We like CareAware Connect. Our nursing staff members use the...
Login or Create an Account to see details.
Director
In general, the vendor tends to be overly optimistic about some of the dates they can roll out...
Login or Create an Account to see details.
Director
I really do feel like Cerner reaches out to us as a partner and is always showing us new...
Login or Create an Account to see details.
Director
We have worked with multiple leaders from Cerner because Cerner has been afraid that we are going to...
Login or Create an Account to see details.
Director
We pretty much do our own training. Cerner doesn't really help that much.
Login or Create an Account to see details.
Director
We can't get the doctors to use CareAware Connect at all. It is just hard to use, and our doctors...
Login or Create an Account to see details.
Director
CareAware Connect is super expensive. I don't know whether I would recommend it.
Login or Create an Account to see details.
Director
CareAware Connect has been a little problematic. We have experienced several instances of downtime...
Login or Create an Account to see details.
Director
There are other products out there that are web based and easier to use than CareAware Connect....
Login or Create an Account to see details.
VP/Other Executive
CareAware Connect is not user friendly. The product is not heavily adopted by our physicians. The...
Login or Create an Account to see details.
Nurse
I am not as wowed as I had hoped to be. We have had a lot of issues dating back to a go-live with an...
Login or Create an Account to see details.
Nurse
We have gotten some pretty fair deals from Cerner in regard to CareAware Connect and devices. I am...
Login or Create an Account to see details.
Nurse
The secondary alerting, messaging, and phone calls from devices work. Sometimes alerts don't go...
Login or Create an Account to see details.
Manager
The vendor's technology is growing and is a necessity in the marketplace. We have the capability for...
Login or Create an Account to see details.
Manager
Cerner handles our relationship well. We have a strong partnership in terms of validation. We know...
Login or Create an Account to see details.
Manager
Cerner is working on a whole suite of products. I know that they are doing rate changes on certain...
Login or Create an Account to see details.
Manager
I would tell others who are looking at CareAware Connect to plan on their network supporting the...
Login or Create an Account to see details.
Director
The login experience is terrible for end users. The vendor made a big change to the experience...
Login or Create an Account to see details.
Analyst/Coordinator
Cerner has reached out to us a number of times to help support us as much as they can during COVID-19....
Login or Create an Account to see details.
Analyst/Coordinator
When it comes to integration and interoperability, Cerner works very closely with us on our road...
Login or Create an Account to see details.
Analyst/Coordinator
CareAware Connect is fairly easy to use, and end users can pick up how to use it easily, especially...
Login or Create an Account to see details.
Analyst/Coordinator
Some of the feedback that my staff members have about CareAware Connect is related to being able to...
Login or Create an Account to see details.
Analyst/Coordinator
CareAware Connect is really a great product, and it has been developed by Cerner for a while. Being...
Login or Create an Account to see details.
CMIO
We replaced our previous texting platform with CareAware Connect, and we replaced our phones with...
Login or Create an Account to see details.
Manager
Cerner could definitely use some help with improving their training. Cerner does have online...
Login or Create an Account to see details.
Manager
CareAware Connect works pretty well. It is really straightforward and easy. We are only using a...
Login or Create an Account to see details.
Manager
Cerner just released a phlebotomy app that we are getting ready to switch over to. The vendor is...
Login or Create an Account to see details.
Manager
When we escalate problems to Cerner, we have to climb the chain. If the problem is big enough, we...
Login or Create an Account to see details.
Manager
I was impressed with Cerner’s implementation. The vendor ramped us up with the whole nine yards of...
Login or Create an Account to see details.
Manager
Cerner has a sort of warranty. If I couldn’t get a phone to work, I could just submit a service...
Login or Create an Account to see details.
Manager
In the past, we have had a coverage issue. We noticed certain areas where we would drop calls or...
Login or Create an Account to see details.
Manager
It would be nice if we could get CareAware Connect to work where we could use the scanner to scan...
Login or Create an Account to see details.
Manager
I would like to see what else is out there before deciding whether to purchase CareAware Connect...
Login or Create an Account to see details.
Manager
There is a portion of the system that is BYOD, and our hospitals love that. Whenever we get a new...
Login or Create an Account to see details.
Manager
CareAware Connect isn't a perfect system, but no product is. Our nurses rely on the product heavily....
Login or Create an Account to see details.
Manager
When we have had problems, they have been because of the network and not the device or application....
Login or Create an Account to see details.
Director
I can't say what our satisfaction will be like a year from now because we aren't going to be using...
Login or Create an Account to see details.
Director
I never had a positive experience, even though I tried to give Cerner every opportunity to improve....
Login or Create an Account to see details.
Director
People get tied up in the fact that the Cerner system should integrate with their phones. Then they...
Login or Create an Account to see details.
Director
CareAware Connect is a communications solution for one of our hospitals, but now the other hospitals...
Login or Create an Account to see details.
Director
The vendor doesn't avoid charging for every little thing. There are a lot of add-ons. It always...
Login or Create an Account to see details.
Director
CareAware Connect could use some work. Cerner is taking the solution in a different direction, and I...
Login or Create an Account to see details.
Director
We have had very good executive involvement at our site.
Login or Create an Account to see details.
Director
I like that the solution is integrated with Cerner's other products. It isn't just another tool that...
Login or Create an Account to see details.
Director
Products never meet all our needs. The nurses aren't happy with the phones. They are heavy, and the...
Login or Create an Account to see details.
Director
Patients can access their caregivers immediately with the program. Patients can talk into the call...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Report
Preferences
Related Blogs
The Current Landscape of Secure Communication
The Explosive Growth of Secure Communication