HealtheIntent Analytics
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Ryan Pretnik
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User Commentary

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Manager

Service and Support

We've done so much custom stuff with HealtheAnalytics that it takes a while to get our issues to the...

Nov 2022
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Manager

Functionality and Upgrades

There's not a good ongoing way to track metrics and baselines within HealtheAnalytics. We come up...

Nov 2022
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Manager

Functionality and Upgrades

We've had a few problems where some of our big data sets within HealtheAnalytics have failed and we...

Nov 2022
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Manager

Implementation and Training

We were not supported well enough by Cerner after training. We were rushed through training, and it...

Nov 2022
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Manager

Functionality and Upgrades

HealtheAnalytics is a little clunky for end users. For developers it's easy and it's intuitive, but...

Nov 2022
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CIO

Functionality and Upgrades

There will never be an organization that has all the right prebuilt healthcare analytics to satisfy...

Nov 2022
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CIO

Future Outlook

I believe that Oracle's engagement in some of the blocking and tackling is going to get better over...

Nov 2022
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Manager

Relationship

Cerner is not doing well recently due to the whole Oracle acquisition. Before the vendor announced...

Oct 2022
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Director

Other Observations & Comments

Cerner does a good job of training, but the timing of the training could be better.

Oct 2022
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Director

Technology

Cerner is really strong on their data points for HealtheAnalytics. HealtheAnalytics has reduced some...

Oct 2022
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Manager

ROI / Cost (care and feeding)

When we used HealtheAnalytics for our ACO, it was phenomenal. We were able to see where we were...

Oct 2022
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Director

ROI / Cost (care and feeding)

HealtheAnalytics would be worth more if there were more content. Compared to what we are paying, we...

Oct 2022
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Director

Service and Support

HealtheEDW does well for the most part. The issues we have are on the payer side, not on the Cerner...

Oct 2022
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Director

ROI / Cost (care and feeding)

Cerner has worked with us very well on charges. The vendor really tried with our contract. They gave...

Oct 2022
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Director

Implementation and Training

We did a lot of updates for HealtheAnalytics, and they went well. We have gotten better training for...

Oct 2022
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Director

Functionality and Upgrades

The frustration we have with HealtheAnalytics is that there are still some dashboards that we have...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We are honestly struggling a little bit with the product right now in terms of quality and the...

Oct 2022
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VP/Other Executive

Other Observations & Comments

Because we have been hammering on Cerner pretty heavily, they have been fairly attentive.

Oct 2022
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VP/Other Executive

Functionality and Upgrades

When we look at how Cerner does cost and utilization, it is on a fifth-grade level.

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We are getting some pretty good epidemiology-based studies out of HealtheEDW for quality metrics...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

There is a specific tool in HealtheEDW that we are trying to figure out. The person who helped us...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

HealtheEDW could make their software easier to use by making it more of a self-service for...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

One outcome that we have seen from HealtheEDW has been the ability to look at our performance across...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Over the past few years, the product has been phenomenal. We have been able to see where we were...

Sep 2022
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Manager

Functionality and Upgrades

We use HealtheAnalytics quite a bit for quality reporting needs. One thing I like is that we have...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

With HealtheEDW, we are getting a more comprehensive aggregation of data for strategic planning,...

Aug 2022
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VP/Other Executive

Lessons Learned

Sometimes on the professional services side, Cerner is learning some of the product, so we have to...

Aug 2022
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VP/Other Executive

Service and Support

Cerner does have proactive tools, and they will notify us when something is down or going wrong. We...

Aug 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We chose HealtheEDW to increase standardization by using one vendor's products to scale and align...

Aug 2022
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Manager

Service and Support

HealtheAnalytics helps us meet quality measures with patient engagement and meet payer financial...

Jul 2022
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Manager

Functionality and Upgrades

In the HealtheAnalytics portal, there is a wealth of information that can be overwhelming. There is...

Jul 2022
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Director

Functionality and Upgrades

Cerner has a beautiful Vertica database. The database performs great. The data query tool is...

Mar 2022
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Director

Interfacing and Integration

When we get outside of the query tool in HealtheAnalytics, everything falls apart. The system has a...

Mar 2022
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Director

Service and Support

Cerner's response to any complaints about HealtheAnalytics is an upsell attempt to try to get us to...

Mar 2022
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Director

Functionality and Upgrades

For an enterprise data warehouse with huge data sets, HealtheAnalytics performs great, but the...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Cerner has an advanced version of HealtheEDW, and that is where they nickel-and-dime us a little. We...

Feb 2022
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VP/Other Executive

Implementation and Training

Our challenge with the implementation is that Cerner isn't doing a very good job of meeting our...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

HealtheEDW’s usability could be improved. Although there is a UX component, the fundamental problem...

Feb 2022
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VP/Other Executive

Other Observations & Comments

HealtheEDW has the right components for us to improve in the value-based care and population health...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

We use the reporting that we built in HealtheAnalytics to drive productivity and track what our care...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

HealtheAnalytics has a lot of data that some of our data scientists have a hard time figuring out...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

Sometimes Cerner sets up the system's projects and menus in pretty restrictive ways. Things are...

Dec 2021
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VP/Other Executive

Implementation and Training

HealtheAnalytics has gotten better. For data scientists and people who need to write queries, there...

Dec 2021
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