Cybersecurity Is Critical in Today's Environment
HealtheIntent Analytics
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
User Commentary
VP/Other Executive
Cerner’s support is really good. I don’t have an issue with it. Cerner’s executives are pretty...
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VP/Other Executive
I would buy HealtheEDW Advanced again. Products spring up left and right all the time, but it is...
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VP/Other Executive
HealtheEDW Advanced has been great. The industry went to big data. It has been great seeing the...
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VP/Other Executive
We can tie HealtheEDW Advanced to an Excel spreadsheet or different programs and interfaces. It...
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VP/Other Executive
In general, when we are talking about data, there is the sense that people are going to hit F2 and...
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VP/Other Executive
The delivery of new technology is always a challenge. Any sort of change is always somewhat...
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Director
When it comes to the speed at which we are getting products and resolutions from Cerner, we pay a...
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CEO/President
Cerner's issue is that they commit to deadlines but can't deliver on them. Cerner seems to have a...
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CEO/President
We are moving down the path of value-based care. We are pretty far advanced and pretty well vested,...
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VP/Other Executive
I don't have a problem with Cerner's vision. I have a problem with the fact that Cerner promises a...
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VP/Other Executive
We have a super challenging integration problem. We brought in a lot of disparate data sources from...
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Analyst/Coordinator
I feel like Cerner painted a rosier picture of HealtheEDW than what we see. There was not full...
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Analyst/Coordinator
The support from Cerner isn't up to par. The technicians that we speak to are always new and don't...
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Analyst/Coordinator
I like HealtheEDW's data-mining abilities. It pulls data from multiple sources in real time so that...
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VP/Other Executive
Cerner often overpromises the delivery time frame, but in general, Cerner keeps their promises in...
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VP/Other Executive
The quality of training depends on which portion of the Cerner team we get. In my experience, some...
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VP/Other Executive
Oftentimes, when we do outreach for support and service, it feels like we are autonomous. It would...
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Manager
For what we are paying, we feel like we should be on the advanced architecture, but we are stuck on...
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CIO
Cerner is improving and being more proactive. They have heard from their customers and have a lot...
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CIO
Cerner is doing what I have been asking, and things have been changing and improving lately. If...
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Director
We are transitioning to another system. Cerner has taken a long time to deliver on their promises,...
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CIO
With HealtheEDW, we would like more dashboards to be created and more data normalization to happen....
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CIO
HealtheEDW was hard to implement. The implementation took a lot of time and effort. More up-front...
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CIO
HealtheEDW integrates with our EMR a lot. We can upload from or download into other systems. The...
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CIO
Getting support for HealtheEDW is all about trying to find the right person who has the right...
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CIO
Cerner's executive involvement is pretty high, and our account representative is excellent. We meet...
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Director
We took a subscription approach with Cerner, so the basic functionality of HealtheEDW is part of our...
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Director
I am trying to figure out what to do with HealtheEDW because the system is redundant to a large...
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Director
HealtheEDW has an ingestion capability. We can bring in data, but it is not automatic. For instance,...
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CMIO
Cerner is happy to help, but I am not sure they have the manpower to help us with everything we...
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CMIO
Cerner is providing a really good tool, and they do a really great job of integrating our data. I...
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CMIO
On the clinical side, Cerner’s tools are being used extensively to improve the quality of care that...
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Director
We are learning together with Cerner, but everything has been smooth so far.
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Director
We have to have advanced people use the system. It is very easy for them. The product is clearly...
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Director
We get a lot of functionality from another Cerner product. That product covers query and data set...
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Director
Once someone has used the solution, they can use statistical packages like SAS, Python, or R....
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Director
We moved to the solution because we couldn't connect third-party tools with our previous product,...
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Director
Some of the solution's key wins are that it allows us to import our own data and create our own data...
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Director
Sometimes, we have issues with stale data. We usually find those issues instead of Cerner. We would...
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Director
We want to move to another product because HealtheAnalytics is missing some things that we want in...
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COO
It would be nice if we had a better understanding of Cerner's broader analytics tool. I know that...
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Analyst/Coordinator
HealtheEDW works alright for what we need, but it takes a bit of work on our part to get the...
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Analyst/Coordinator
HealtheEDW is clunky to navigate. It doesn't flow very well at all. We have to go through a lot of...
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Analyst/Coordinator
Ultimately, HealtheEDW does what we need it to do. We have all of the tools that we need for...
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Analyst/Coordinator
Overall, HealtheAnalytics is good, but there are some shortcomings that will hopefully be addressed...
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CMO
We get value out of HealtheAnalytics. The solution has allowed us to accomplish things with gap...
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Manager
HealtheAnalytics is awesome. We are becoming such a global society, and we have patients who get...
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Manager
I am struggling with the analytics tool. Cerner offers a lot of data, but they don't offer great...
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Manager
The tools that my team uses in the background could use some work. The vendor is working on some...
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Director
We do competitive bidding here, so depending on what other vendors' proposals are, we might take a...
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Director
The vendor provided good training. They were responsive when our staff members needed training, and...
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Director
The product is pretty good and viable. My staff likes using the products, so I rate the software...
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Analyst/Coordinator
The product is a true enterprise data warehouse. It has the means to ingest different data sources...
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Analyst/Coordinator
There isn't a magic solution when it comes to interoperability. There is a little bit of work to do...
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Analyst/Coordinator
HealtheEDW, in conjunction with HealtheAnalytics, is more than just an enterprise data warehouse. It...
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Analyst/Coordinator
The training was very effective. We work very collaboratively with Cerner for the training. While we...
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Analyst/Coordinator
I have had nothing but positive experiences with the vendor executives. They are always available. I...
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Director
We are just getting our feet wet with HealtheEDW. The system promises good things, but I can't yet...
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Director
We always wish that we had a little more power. We had an escalation that happened recently for a...
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Director
Cerner onboards all of the data into the platform. They are the ones that synthesize and set up the...
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Director
We would like things in HealtheEDW to be faster than they are. There might be reasons as to why...
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Analyst/Coordinator
When I think of how Cerner originally promoted and branded the system and onboarded clients, I can...
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Analyst/Coordinator
I have had a positive experience with Cerner. From the product they had years ago to the products...
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Analyst/Coordinator
We are receiving our money's worth given what I know about the financials and the immense amount of...
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Analyst/Coordinator
Given my experience in using other products and the number of things that we are trying to do with...
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Analyst/Coordinator
The concept of outsourcing data ingestion is definitely a weird one. We relinquish the control of...
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Analyst/Coordinator
One thing is around the standardization of data ingestion with an enterprise data warehouse. We...
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Analyst/Coordinator
The end users are technically the analytics and IT team. The vendor's end users are technically...
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Director
The product stays current because it is a web-based system, so we are up to date just like everyone...
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Director
Cerner suffers the same as everybody else because they are in healthcare, so the product feels a...
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Director
I would give a full recommendation for HealtheEDW to another Cerner client. For someone who is not a...
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VP/Other Executive
There is a population-health strategy person who has just not been terribly helpful. That person has...
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VP/Other Executive
The actual installation process, including the data mapping and validation, was long and required a...
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VP/Other Executive
We could have used a lot more support, and I feel like we were building with Cerner. There wasn’t as...
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VP/Other Executive
We have gone through Cerner's evolution and their growing pains as well as our own, and we are just...
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CIO
All our vendors were trying to help out. Having vendors want to chip in and do what they could was...
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CIO
When COVID-19 happened, we figured out the charging and all of that on our own. We had to scramble...
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CIO
I have worked with Cerner for so long in different capacities with other companies, so I have...
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Manager
Using HealtheEDW is pretty challenging because we have a lot of data flowing in the background. We...
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Manager
The tool is very easy to understand and easy to use for our data-analytics team, and the product...
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Manager
Cerner doesn't have a very good way of communicating what changes they make. We don't find out about...
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Manager
The training from Cerner was just not put together well. It was pretty vague. Given more time, I...
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