Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Data and Analytics Platforms on your dashboard or bookmark under

(Your Products / Your Organization's Products)


HealtheIntent Analytics Comments
Filtered view: All

KLAS Research Director - Ryan Pretnik
Subject Expert

Ryan Pretnik

Research Director

ryan.pretnik@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Data and Analytics Platforms on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

Cerner’s support is really good. I don’t have an issue with it. Cerner’s executives are pretty...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would buy HealtheEDW Advanced again. Products spring up left and right all the time, but it is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

HealtheEDW Advanced has been great. The industry went to big data. It has been great seeing the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We can tie HealtheEDW Advanced to an Excel spreadsheet or different programs and interfaces. It...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In general, when we are talking about data, there is the sense that people are going to hit F2 and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The delivery of new technology is always a challenge. Any sort of change is always somewhat...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to the speed at which we are getting products and resolutions from Cerner, we pay a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Cerner's issue is that they commit to deadlines but can't deliver on them. Cerner seems to have a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We are moving down the path of value-based care. We are pretty far advanced and pretty well vested,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don't have a problem with Cerner's vision. I have a problem with the fact that Cerner promises a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a super challenging integration problem. We brought in a lot of disparate data sources from...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I feel like Cerner painted a rosier picture of HealtheEDW than what we see. There was not full...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support from Cerner isn't up to par. The technicians that we speak to are always new and don't...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like HealtheEDW's data-mining abilities. It pulls data from multiple sources in real time so that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner often overpromises the delivery time frame, but in general, Cerner keeps their promises in...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The quality of training depends on which portion of the Cerner team we get. In my experience, some...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Oftentimes, when we do outreach for support and service, it feels like we are autonomous. It would...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For what we are paying, we feel like we should be on the advanced architecture, but we are stuck on...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner is improving and being more proactive. They have heard from their customers and have a lot...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner is doing what I have been asking, and things have been changing and improving lately. If...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are transitioning to another system. Cerner has taken a long time to deliver on their promises,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

With HealtheEDW, we would like more dashboards to be created and more data normalization to happen....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

HealtheEDW was hard to implement. The implementation took a lot of time and effort. More up-front...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

HealtheEDW integrates with our EMR a lot. We can upload from or download into other systems. The...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Getting support for HealtheEDW is all about trying to find the right person who has the right...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner's executive involvement is pretty high, and our account representative is excellent. We meet...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We took a subscription approach with Cerner, so the basic functionality of HealtheEDW is part of our...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am trying to figure out what to do with HealtheEDW because the system is redundant to a large...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealtheEDW has an ingestion capability. We can bring in data, but it is not automatic. For instance,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner is happy to help, but I am not sure they have the manpower to help us with everything we...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner is providing a really good tool, and they do a really great job of integrating our data. I...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

On the clinical side, Cerner’s tools are being used extensively to improve the quality of care that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are learning together with Cerner, but everything has been smooth so far.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have to have advanced people use the system. It is very easy for them. The product is clearly...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get a lot of functionality from another Cerner product. That product covers query and data set...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Once someone has used the solution, they can use statistical packages like SAS, Python, or R....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We moved to the solution because we couldn't connect third-party tools with our previous product,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of the solution's key wins are that it allows us to import our own data and create our own data...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes, we have issues with stale data. We usually find those issues instead of Cerner. We would...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We want to move to another product because HealtheAnalytics is missing some things that we want in...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

It would be nice if we had a better understanding of Cerner's broader analytics tool. I know that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

HealtheEDW works alright for what we need, but it takes a bit of work on our part to get the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

HealtheEDW is clunky to navigate. It doesn't flow very well at all. We have to go through a lot of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Ultimately, HealtheEDW does what we need it to do. We have all of the tools that we need for...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Overall, HealtheAnalytics is good, but there are some shortcomings that will hopefully be addressed...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We get value out of HealtheAnalytics. The solution has allowed us to accomplish things with gap...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

HealtheAnalytics is awesome. We are becoming such a global society, and we have patients who get...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am struggling with the analytics tool. Cerner offers a lot of data, but they don't offer great...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The tools that my team uses in the background could use some work. The vendor is working on some...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We do competitive bidding here, so depending on what other vendors' proposals are, we might take a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor provided good training. They were responsive when our staff members needed training, and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is pretty good and viable. My staff likes using the products, so I rate the software...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is a true enterprise data warehouse. It has the means to ingest different data sources...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There isn't a magic solution when it comes to interoperability. There is a little bit of work to do...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

HealtheEDW, in conjunction with HealtheAnalytics, is more than just an enterprise data warehouse. It...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The training was very effective. We work very collaboratively with Cerner for the training. While we...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have had nothing but positive experiences with the vendor executives. They are always available. I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are just getting our feet wet with HealtheEDW. The system promises good things, but I can't yet...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We always wish that we had a little more power. We had an escalation that happened recently for a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner onboards all of the data into the platform. They are the ones that synthesize and set up the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like things in HealtheEDW to be faster than they are. There might be reasons as to why...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When I think of how Cerner originally promoted and branded the system and onboarded clients, I can...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have had a positive experience with Cerner. From the product they had years ago to the products...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are receiving our money's worth given what I know about the financials and the immense amount of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Given my experience in using other products and the number of things that we are trying to do with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The concept of outsourcing data ingestion is definitely a weird one. We relinquish the control of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

One thing is around the standardization of data ingestion with an enterprise data warehouse. We...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The end users are technically the analytics and IT team. The vendor's end users are technically...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product stays current because it is a web-based system, so we are up to date just like everyone...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner suffers the same as everybody else because they are in healthcare, so the product feels a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give a full recommendation for HealtheEDW to another Cerner client. For someone who is not a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is a population-health strategy person who has just not been terribly helpful. That person has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The actual installation process, including the data mapping and validation, was long and required a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We could have used a lot more support, and I feel like we were building with Cerner. There wasn’t as...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have gone through Cerner's evolution and their growing pains as well as our own, and we are just...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

All our vendors were trying to help out. Having vendors want to chip in and do what they could was...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

When COVID-19 happened, we figured out the charging and all of that on our own. We had to scramble...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I have worked with Cerner for so long in different capacities with other companies, so I have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Using HealtheEDW is pretty challenging because we have a lot of data flowing in the background. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The tool is very easy to understand and easy to use for our data-analytics team, and the product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner doesn't have a very good way of communicating what changes they make. We don't find out about...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training from Cerner was just not put together well. It was pretty vague. Given more time, I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our implementation started out very poorly, but it eventually evolved into something better and more...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

HealtheEDW brings in population health data and integrates it very well. The underpinning schema of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

HealtheEDW was good at supplying us with an infrastructure to build population health dashboards and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Finding a knowledgeable person at Cerner was a challenge. When we could find the right support...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Based on my understanding, outcomes are things that we can take action on to make a difference for...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have an enterprise agreement. Because of that, there is no individual charging from Cerner.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

HealtheEDW is great for analytics people, but we struggle when I want my end users to do more...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF