symplr Quality Suite (Midas Health Analytics) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
I don't know that symplr can do great training as much as they can just be available, provide...
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Operations, Product
symplr Quality Suite might not be the prettiest tool, but it does what it is supposed to do, and I...
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Relationship
Back before the vendor was acquired by symplr, they were good at having a client success manager...
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Culture, Value
The system's integration could be better. In the areas where the system is integrated, it works as...
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Culture, Loyalty, Relationship, Product
symplr keeps their promises, but they may not necessarily follow the timelines that they give. The...
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Loyalty
We would buy the system again because it has served us very well in the long term. symplr's support...
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Product, Value
As far as software goes, the system's outcomes are good. As we aim for high reliability and employee...
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Product
We have to do a lot of duplicate things between symplr Quality Suite and other systems because it...
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Culture, Relationship, Operations
We don't always get good communication from symplr, and we don't get a lot of things proactively...
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Loyalty, Product
symplr recently upgraded some of the product’s risk management side, so the front-end user gets a...
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Product
We don't really know when the reporting and some of those other features in symplr Quality Suite...
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Relationship
Oftentimes our internal person who manages symplr Quality Suite will find their own solution before...
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Loyalty, Value
We have looked at other vendors, and there are products that I like better than symplr Quality...
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Product, Value
One outcome we have achieved from using symplr is the ability to manage our events and provide data...
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Loyalty, Relationship
When symplr came in, they changed a lot of things around. They lost a lot of people, and I don't...
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Operations, Product
The Midas Health Analytics solution is an old system, so it doesn't have the drop-down or pop-out...
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Loyalty, Relationship, Operations
symplr started a new program this year to address pain points, and I think it is going to be...
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Relationship, Product
We continue to have an enhancement list with the Midas Health Analytics solution. We have a direct...
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Loyalty, Value
The big things that our organization wanted to take care of with the Midas Health Analytics solution...
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Loyalty
I love the Midas Health Analytics solution. I’m very happy with it. It is an old-looking system, but...
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Culture, Relationship, Value
symplr has been really good. Conduent did a disservice to the Midas Health Analytics solution. I...
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Loyalty
I don't know whether we would buy the product again. In the next two or three years, I suspect that...
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Value
The vendor doesn't nickel-and-dime for the first-level of tech support. They don't even...
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Loyalty
The product isn't necessarily part of our long-term plans. It is meant to connect with other...
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Operations
symplr has a lot of content with training. It is really hard for us to figure out how to leverage...
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Product, Value
One outcome we have achieved from using the system has been increased unit leader engagement with...
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Relationship, Operations
I have asked the vendor multiple times how we can make sure that we are up-to-date with the upgrades...
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Culture, Relationship
I don't have a strong customer relationship with symplr anymore. I put in a quote to have something...
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Loyalty, Relationship, Operations, Product
We haven't done a lot of updates lately. When we have done some changes, things have been okay. I...
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Product
symplr Quality Suite doesn't integrate with anything. symplr Quality Suite and our EMR should be...
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Loyalty, Product
We are currently using symplr Quality Suite for tracking and trending our safety events. The version...
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Relationship, Operations
We would like tip sheets that tell us how other people are using this product and using it well, or...
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Loyalty
We will probably move away from symplr now that some other vendors are in the door, but we will have...
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Culture, Relationship, Operations
I wish symplr would be a bit more proactive in telling us how many rules our system should have or...
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Product, Value
Some outcomes we have achieved from working with symplr are flexibility and reporting. We do...
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Product, Value
One outcome we have seen from the product has been timely Medicare reporting. The product provides...
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Culture
When the vendor told us about a certain functionality in the system, they made it sound like the...
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Relationship
We expected symplr to be a proactive intermediary who could tell us about things that were coming up...
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Relationship
Whether the vendor keeps their promises really comes down the person who we are working with at the...
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Culture, Value
The vendor will tell customers that they can integrate the system and that a lot of other people...
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Culture
When it comes to the vendor's prices, symplr rarely takes into account the fact that we already have...
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Operations
symplr's training is long and convoluted. The vendor's trainers use terminology that no one has ever...
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Loyalty
One of our executives had experience with symplr's system at a former organization, so we started...
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Product, Value
I would recommend the system, but I would recommend it with caveats. The product isn't a total dud....
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Relationship, Operations
Some people from symplr, like their trainers and analysts, are wonderful and great people. We love...
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Product
I don't find Midas Safety and Risk Solutions to be particularly easy to navigate or easy to generate...
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Product, Value
We are seeing increased incident reports, and the increased incident reporting function has made it...
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Product
We probably would do our due diligence about whether Midas Safety and Risk Solutions is the ideal...
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Product
I believe we would buy this product again. It accomplishes all of the things we need it to do, and...
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Relationship
If the vendor does have a vision, it hasn't really been clearly communicated to us.
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Loyalty
I expect that we will be more satisfied in the future because we might be on the newer version, some...
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Relationship
The vendor has kept their promises so far. If we ask for something, they address it. The vendor does...
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Operations
To improve the training, the vendor needs to have a clearer dialogue with the organization that is...
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Product, Value
An outcome I have achieved from using the vendor is that we are able to dive into real-time data to...
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Relationship, Operations
symplr web support is not very intuitive for trying to find what I need. It takes quite a lot of...
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Product
Midas Safety and Risk Solutions' interface is not very intuitive. If I want to pull charts, there is...
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Relationship
The vendor's people help when we put tickets in, so we have support. I like the ease with which we...
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Operations, Product
I like that the product is easy to use. It is just user friendly. It is not very difficult to do...
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Product
As far as integration goes, we haven't really added anything new with Midas Safety and Risk...
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Loyalty, Product
Epic's systems can do a lot of what Midas Safety and Risk Solutions does, so we have started to move...
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Relationship, Product
Midas Safety and Risk Solutions is used for many regulatory requirements for The Joint Commission,...
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Operations
symplr runs hot and cold when it comes to training. They have live classes, recordings, documents,...
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Product
Midas Safety and Risk Solutions is easy for end users to use. The system is a little antiquated, so...
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Loyalty, Product
Overall, Midas Safety and Risk Solutions is a strong product, and its strengths lie within the...
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Relationship, Value
When the vendor commits to something, I have high satisfaction with them driving tangible outcomes.
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Product, Value
By using this solution, we are able to satisfy all of our needs related to patient relations,...
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Relationship, Product
symplr offers products that address safety, risk, and compliance needs, and we do have their...
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Operations
Now that we have implemented Midas Safety and Risk Solutions, our staff can't get their username or...
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Relationship
symplr is good at listening to requests. They hear us. With symplr’s support, it is hard to read...
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Relationship, Operations
symplr’s client-only website is good. If I need to bring something to a team meeting or a demo, I...
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Relationship, Operations
The first upgrade after symplr took over from Conduent had more to do with the work behind the...
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Product, Value
We have seen many outcomes from working with symplr. We capture all our sentinel events and many...
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Product
There are a lot of enhancement requests that would be great for end users, system administrators,...
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Loyalty
I definitely see us using symplr’s AI piece. I have been hearing a lot of talk about that. We are...
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Culture, Relationship, Value
With symplr, sometimes for little things, like if we wanted a dictionary cleanup, we would probably...
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Relationship
I have been with the system for so long, and the vendor has gone through a number of buyouts; I just...
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Operations
Before COVID-19, symplr had regional groups that met, and they had in-person training. They had a...
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Loyalty
The outcomes we have seen from using Midas Safety and Risk Solutions are online occurrence...
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Product
I'm biased, but I love Midas Safety and Risk Solutions. It is my system. I'm so comfortable with it....
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Product
Reporting is always a plus with Midas Safety and Risk Solutions. We have easy regulatory reporting...
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Relationship, Operations
I have been doing this for so long that the educational offerings aren't really beneficial to me. I...
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Relationship
All clients have someone that is assigned to them as a CSM. We have someone that is assigned to us...
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Relationship
Over the years, the vendor’s response to tickets has gone up and down. Now that symplr has taken...
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Loyalty, Product
Midas Safety and Risk Solutions is a powerful system. There is lots of information in it. There is a...
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Product, Value
We have had a significant decrease in the number of patient and staff harms across our system since...
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Culture, Operations, Product
When we implemented Midas Safety and Risk Solutions, we discovered that there were things that the...
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Loyalty, Operations
We are in the midst of an upgrade for Midas Safety and Risk Solutions. It looks nice, but I'm still...
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Loyalty
The product is clunky for end users to use. There is a lot of wasted motion and redundancy when it...
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Product, Value
From what I can see, there are things that should work for the product that don't. Not being able to...
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Relationship
We used to have a regular check-in with our Midas support representative. I wish the vendor would go...
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Product, Value
Our patient relations people have seen positive outcomes from using the system for various audits,...
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Loyalty
The system is definitely part of our long-term plans. In fact, we are actually talking about...
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Loyalty, Relationship, Product
symplr definitely doesn't keep their development timelines, but other than that, they are pretty...
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Culture, Value
When we did a project with symplr, we had to pay for hours and things like that, but the system's...
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Operations
The quality of symplr's implementation services has gone down significantly ever since their...
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Loyalty, Operations, Product
The product is pretty easy to integrate, but it lacks certain integration functionalities. Midas...
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Relationship
symplr has been diving in with executive involvement, big communications, and things like that....
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Product
We have seen increased tracking and trending from using the symplr platform.
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Loyalty, Relationship, Product
Our experience with Midas Safety and Risk Solutions has been overall very positive. There have been...
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Relationship
In terms of support from symplr, we have gotten help with any tickets or areas in which we have...
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Product
We have done a lot of work here around falls, one of the events that we put into the risk entry...
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Product
One of the things that we have had some difficulty with is the reporting aspect; it is not super...
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Loyalty
I don’t know that we would buy Midas Safety and Risk Solutions again. We have been with symplr since...
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Relationship
In dealing with issues we have had, the support center folks have done anything that they said they...
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Relationship
We were recently assigned a new account manager, and prior to that, we were meeting pretty regularly...
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Culture, Value
symplr is up front if something is going to require an extra charge. They have been pretty...
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Product
We have a lot of worklists built into the system, and for the most part, they work pretty well to...
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Relationship, Product
We do have some challenges with worklist management on the system administration side because we are...
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Product
We would like to be able to build reports in the product. We can pretty much build a spreadsheet...
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Loyalty, Product
One of the main functions that I have been waiting for in Midas Safety and Risk Solutions is an...
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Product
We used to be able to copy focus studies, and there are online forms or templates from the test...
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Loyalty
I got some feedback that Midas Safety and Risk Solutions is not user friendly. But going to the next...
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Relationship
The support at symplr is hit or miss. Sometimes whether we get good support depends on the analyst...
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Product, Value
Midas Safety and Risk Solutions has made our credentialing easier. It is the backbone of our peer...
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Loyalty, Relationship
The product has changed ownership at least three times in the last couple of years. Every time we...
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Loyalty, Relationship, Product
I would tell a friend that Midas Safety and Risk Solutions is a good system. Unfortunately, a...
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Product
In some of the fields, there is spell check, but not in all the fields. The product will just let us...
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Relationship, Product
I like the fact that some of my people are the edit people. That helps when I need a question...
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Loyalty, Product
Based on reports that we run using the solution, there need to be changes in the nursing world to...
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Relationship
The vendor is using some offshore people for support who don't speak English, and it makes it very...
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Operations
I liked that a large portion of the vendor’s training was recorded. We can go back and review...
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Product
Midas Safety and Risk Solutions is a very solid and dependable product. People come to depend on it...
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Product
The product’s one downfall that we are battling with is managing the notifications. We have hundreds...
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Product
The product has become a focal point for our enterprise discussions. All our hospitals gather in...
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Relationship
Since symplr’s purchase of Midas, symplr's leadership has definitely turned Midas around when it...
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Product
The system is an entrenched app. The difficult part of an entrenched app is seeing both benefits and...
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Relationship, Product, Value
Tangible outcomes have a lot to do with how well our support team manages the product. That is why...
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Product
The solutions that I have seen within the competing sphere have been so bare bones. The vendor...
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Loyalty, Product
The new symplr leadership has taken some significant strides in modernizing the application. One...
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Operations, Product
The system is really customizable, and that is one of the significant weaknesses, but it is more of...
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Relationship
We don’t often have to call symplr for anything. When I do call them, I usually just tell them to do...
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Relationship
symplr’s communication ties are more complicated. I don’t like their web app for submitting tickets....
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Relationship
If we have a local person who knows what they are doing, what they are setting up, and what...
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Culture, Value
Originally, the vendor's marketing was all about providing a cheaper holistic solution to a lot of...
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Culture, Relationship, Operations
I would like to see our representative at symplr be a bit more responsive to questions that we have....
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Product
The employees who are using Midas Safety and Risk Solutions are more willing to report incidents,...
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Product
We have done some really good work in the symplr solution. It has given us pretty good output. We...
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Operations
The implementation was rough on both sides. It was just a nightmare. The upgrades have been okay,...
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Loyalty, Product
Without the new version, we have to go into different systems and copy and paste things. But with...
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Relationship
We had a new representative, and we were messaging them about something that kept happening, and the...
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Product, Value
There are so many outcomes we have achieved using Midas Safety and Risk Solutions. It is such a...
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Product
If symplr brought back a credentialing and privileging module to their suite of applications and...
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Product
Both Midas DataVision and the report tracking are outstanding if the customer has the appropriate...
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Product
We use the product for all of our care management, and the system interfaces with our EMR. We get a...
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Relationship, Operations
symplr is very responsive. We worked with symplr and our EMR vendor on an integration project, and...
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Relationship, Product, Value
Our outcomes with the product are actually very good. symplr harvests our core measures for us...
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Value
Obviously, we have to pay for special projects with symplr, so I don't blame the vendor one ounce...
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Relationship
The vendor is very helpful and responsive. I especially like how they follow up with us if it has...
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Operations
It has been a while since we have had to use any training from the vendor. The website typically has...
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Operations, Product
There are some things about the vendor’s clients-only website that I wish were easier to navigate....
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Culture, Product
The product does exactly what symplr says it will do. I love how they keep things up-to-date as far...
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Loyalty
The new upgrade takes a lot of new technology into consideration. I haven't seen it live, and it has...
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Product
What I like about the product the most is that it is so customizable. There are things I wish I...
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Product
I wish there were a way to map some canned information in the site parameters so that we could alter...
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Product
There are some things like health equity where there is a lot of manual work we have to do to slice...
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Loyalty, Product, Value
It is difficult to say whether I would buy the solution again. It has been very difficult in past...
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Relationship, Product, Value
With Midas Safety and Risk Solutions, we have had successful core measure data and uploads. There...
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Relationship
Midas Health Analytics weathered the acquisition by symplr very well. They have excellent customer...
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Operations
When symplr managed an implementation for us, that was a bit complex and convoluted. However, the...
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Loyalty, Product
I know that symplr is working on the integration of the next upgrade. The upgrade is kind of...
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Relationship
One of the strong aspects of symplr is that the frontline support people at symplr are genuine. But...
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Relationship
There are some good, talented people at symplr we are working with who are trying very hard. But as...
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Loyalty, Product
Midas Safety and Risk Solutions is the product that, to date, has been the least problematic of...
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