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Cerner Suite Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
CMIO
We do a lot of customization work in Millennium PowerChart. We are able to do some nice work, and...
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CMIO
Years ago, when we selected Cerner's system, there was no other option. We did an RFP, and another...
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CMIO
We are feeling nickel-and-dimed more so now than we felt a couple of years ago. We could spend every...
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CMIO
Because of COVID-19 and budget constraints, Cerner didn't get a chance to give us new things, so we...
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CMIO
We got excellent support from Cerner during the pandemic.
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CMIO
With the customization that we have done ourselves, Cerner's system drives outcomes if we look at...
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CEO/President
To fill a gap in the product, we are trying to get a cost accounting system in place. We have tried...
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CEO/President
I like the net A/R days trending feature because I see a lot of good information there regularly....
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Manager
Cerner could have some more offerings for training. They don't have a lot on the financial side.
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Manager
Sometimes there are known issues, and Cerner won't let the clients know that those issues are out...
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Manager
We love that the outpatient clinic piece is so integrated with the inpatient piece. Having one...
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Manager
It takes an extremely long time to get our issues corrected, and we often don't get timely updates...
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Manager
We really feel that some of the things that Cerner is requiring us to pay extra for should have been...
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CEO/President
We plan to keep this product long term. We are pretty married to this product. The whole nature of...
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CEO/President
As far as whether the vendor keeps their promises, I would lean toward yes. Sometimes it is hard...
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Director
With Cerner's system, our clinical side is better than what it was with our previous product. We had...
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Director
Cerner is really good at taking the physician experience very seriously. Some people would call...
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Director
For the most part, I don’t regret going to Cerner. It was the right decision for us. The...
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Director
While we were looking at Cerner, they reached out to us with a deal that knocked a very large...
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Director
Our team felt like Cerner was very straightforward, and we would turn around numbers that are going...
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Director
One of the things that Cerner has actually been good about that they charge us for is sending out...
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Manager
Cerner doesn't have all of the financial features, so for our accounts payable and general ledger...
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Manager
The solution is a stable product. Financials as a whole have not changed a lot, so they are pretty...
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Director
I have worked at some larger hospitals that have been on the Millennium PowerChart system. It was...
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Director
I am pretty happy with CommunityWorks Financials. We have developed an internal QA process, and our...
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Director
CommunityWorks Financials’ client billing functionality comes from a third party and does not work...
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Director
If one of the state Medicaid payers switches administrators, I have to build a new payer in the...
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Director
In some areas, we use recurring encounters, and that functionality is a mess in Cerner. So that is...
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Director
The one thing in scheduling that we are missing that would be super helpful is alerts. Cerner...
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CIO
Population health is a home run, plain and simple. We are enjoying access to lots of valuable...
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VP/Other Executive
Often, when we do outreach for support and service, it is like we are anonymous. It would almost be...
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VP/Other Executive
Cerner often overpromises on the delivery time frame, but in general, they keep their promises with...
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VP/Other Executive
I am extremely impressed and happy with HealtheRegistries. Cerner has really built a community for...
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VP/Other Executive
I don’t have a problem with Cerner’s vision. I have a problem with how they promise a delivery but...
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VP/Other Executive
The training depends on which portion of the Cerner team we get. In my experience with Cerner's...
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Director
When we need to make a change, the end user has to go out to all other clients on the same domain...
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Director
We really work toward making the vendor a partner in the business, and a lot of that depends on our...
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Director
We are generally happy with the solution. However, there are some concerns about the ability to do...
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CEO/President
Cerner has really good, well-meaning people. I think that Cerner has had a tremendous amount of...
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CEO/President
The vendor has had delays and implementation issues one after another. Some of the frontline people...
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Director
Cerner ultimately keeps their promises and partners with us. They help make changes, but that...
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Director
There are 100 ways to do the same thing in Cerner's system, so it can be super confusing to get to...
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Director
One of the pros of using Cerner's system is the fact that we can adapt some things that the vendor does....
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Director
I would hope that my overall satisfaction with Cerner would go up over the next 12 months, but there...
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Director
One of the components of HealtheIntent is HealtheCare, which is the documentation platform that we...
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Director
I like the care planning component, but I wish there were a way that we could add to Cerner's...
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Director
Cerner is always trying to deliver new technology, but they want to charge so much. If Cerner would...
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Director
One of the major strengths of HealtheCareManager is the ability to assign cases to the case managers...
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Director
Cerner could improve on some of the reporting. There is a productivity dashboard, but oftentimes, I...
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VP/Other Executive
Cerner often overpromises on the delivery time frame, but in general, they have kept their promises...
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VP/Other Executive
The quality of training depended on which portion of the Cerner team we got. In my experience, some...
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VP/Other Executive
We are building nearly all our visualizations ourselves. Cerner came out with a portfolio of...
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VP/Other Executive
We have a hard time getting Cerner's support immediately. We send an email, and we should expect a...
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VP/Other Executive
Oftentimes, when we do outreach for support and service, we are autonomous. However, it would almost...
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VP/Other Executive
I have been charged for things that I don't even have functionality for. There are portions of...
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CIO
We are always hearing about how Cerner has moved to a single-contract price that will stop the...
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CIO
With all of the issues that we have had over the last few years, especially with the system's...
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CIO
The solution's overall benefit for our organization has been positive. We wouldn't buy the solution...
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CIO
We expected that Cerner would have a better approach with Nuance so that their clients wouldn't have...
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CIO
Cerner has improved overall in the last year, and I expect that they will continue to improve. Our...
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CIO
Our days in accounts receivable are almost back to where they were when we started with the...
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CIO
Cerner has improved their patient accounting system this year, and I really hope that they continue...
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CIO
One of my biggest disappointments with Cerner in the last few years has been the lack of attention...
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CIO
All in all, I wish that we could have moved to Epic instead of Cerner, but Epic's systems were just...
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Director
In truth, Cerner's solution compares nicely with other big EMR systems on the care side. It works...
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Director
Millennium PowerChart is not good on the business side. It is an immature product that should be...
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Director
Cerner needs to do better at training their own employees. They need to have some sort of...
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VP/Other Executive
The system gives us the ability to plan out care so that the infusion areas understand what the...
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VP/Other Executive
From a road map perspective, the vendor needs to be looking for more ease of use in the way...
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Director
We continuously struggle with Cerner. Their product is not intuitive. It isn't in any way, shape, or...
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Director
Cerner charges us ridiculously, even when we add a new clinic.
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Director
I have never gotten the feeling that Cerner's people know the product. Cerner has data-driven people...
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Director
There are certain things that we can't change within the system because there has to be a community...
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Director
The clinical side makes it hard for our financial folks to find the things they need when the...
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Director
Recently, Cerner completely changed their communication about a certain thing, so there is a lot of...
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Director
Our requirements on the financial side haven't changed very much. That side has been pretty steady....
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Director
For support, we can get somebody who understands our situation, but then that person leaves, so we...
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Director
We are paying a lot of money and aren't getting a lot back for it. We spend a very large amount of...
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Director
During our contracting process, our Cerner client representative was very proactive and engaged, but...
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Director
It has been excruciating to be the liaison between our users and Cerner. I used to be a big...
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Director
Cerner doesn't provide any ongoing training. They make changes and send out PowerPoint slides for...
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Director
Cerner made a huge change on a process that we had used for years. That process was one of the...
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CIO
Cerner is doing a good job of keeping up with regulatory changes, but we never get any stability...
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CIO
We have definitely had to work with Cerner on some growing pains along the way. The solution works...
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CIO
Cerner eventually keeps their promises. Cerner is a larger company, and they take a long time to...
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CIO
We can get training anytime if we pay for it. Cerner trains us on new features, and they don't...
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CIO
Cerner’s support is good. The support team is responsive, and they get back to us on everything. The...
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CIO
The vendor has technical experts who focus on what the product provides. Cerner doesn't only have IT...
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VP/Other Executive
If we were making a purchasing decision again, we would do our due diligence and evaluate the...
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VP/Other Executive
I have formed a partnership with Cerner. They have made promises to me, and they have kept their promises....
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VP/Other Executive
I have been very pleasantly surprised at how Cerner has handled integration and interoperability. We...
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VP/Other Executive
Cerner needs to simplify and elegantly redefine how information is shown to providers and staff....
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VP/Other Executive
Cerner has been willing to make changes to their pricing model so that different functionalities...
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VP/Other Executive
In terms of my future satisfaction, I will see what Cerner does to address all of my concerns. They...
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VP/Other Executive
Cerner's major strength is their ability to see all information for providers and staff members.
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VP/Other Executive
Cerner really needs to redo the solution's workflow and documentation for ambulatory providers to be...
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Manager
Sometimes we get those bad representatives when we call support where we have to struggle a little...
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Manager
CommunityWorks Clinical Suite is just as complicated as any other EMR, but some of the portions are...
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Manager
Our account manager from Cerner is amazing. They actually come and visit us. They just call us with...
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Manager
We had a rough start with Cerner, but it has gotten better. The implementation team was weird. They...
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Director
Millennium PowerChart has been a good product for us. Our implementation and go-live went well. This...
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Director
Cerner recently let some employees go, and our dedicated account representative was one of them....
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CIO
If someone were to ask me whether Cerner avoided charging, I would say definitely not. They stick us...
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CIO
Our physicians would probably give Millennium PowerChart a negative score. We have done so much to...
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CIO
Cerner was very angry that we didn't go to their newer Dynamic Documentation, but our way of doing...
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CIO
We recently did an upgrade, and it went as well as Cerner's upgrades can go. There are always...
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CIO
Cerner told us that they could only address one issue at a time when we reached out to them because...
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CIO
Cerner did a hatchet job on me, and I won't ever recover from that. That has caused us to be very...
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CIO
Cerner's Achilles' heel is their lack of revenue cycle. Cerner will not have that any time soon. We...
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CIO
We did a cost analysis, and Cerner is more backloaded than other EMRs like Epic. Epic's EMR is...
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CIO
If we started over today, we wouldn't split clinical and financials. Instead, we would go with a...
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CNIO
The costs are all negotiated up front. I am not really involved in the charging, but I don’t hear...
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CTO
The system works well and gives us the flexibility to adjust workflows. The system meets our needs....
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CTO
Due to turnover and the vendor's resources' lack of experience, the support isn't timely, and...
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CTO
Standard new functionalities, such as an integrated appointment reminder system, eSignatures, and...
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CNIO
We have engaged with Cerner to help us modernize and optimize the system. We are just starting that...
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CNIO
Cerner is doing well with delivering new technology to meet our needs. They are very strong in the...
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CNIO
The executive involvement is very high. There are multiple opportunities for our executives to meet...
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Director
PowerChart Oncology is a good solution for small cancer centers that don't offer a wide variety of...
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CNIO
Cerner is strong with integration and interoperability. They stay on top of things and are ready...
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CNIO
This past year, Cerner has worked really hard on the pandemic issues and has tried to come up with...
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CNIO
The product isn't perfect, but the quality is very high. Most clinicians, nurses, and providers...
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CNIO
No specific functionality that we are lacking is popping into my mind. I just know that there are...
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CNIO
Like any new application, the solution had some struggles in the beginning. We have settled into the...
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CNIO
The solution's ease of use is a little lower than the ease of use for Cerner's EHR. Cerner...
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Manager
There are some products that we haven't been able to integrate with because PowerChart Oncology...
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Manager
In the future, we may look into using a certain vendor's EMR for the services that we currently use...
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Manager
PowerChart Oncology works functionally well. When the solution is working, it is great.
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Manager
We get a lot of complaints about PowerChart Oncology's ease of use.
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Manager
Lately, Cerner has done a better job of informing us over email about what is out there than they...
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Manager
Cerner was quite good for a while, but they are going in a different direction now. They have...
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Manager
We didn't receive the support from Cerner that we expected for some of our go-lives. Getting the...
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Analyst/Coordinator
There are always flaws and things that need to be a bit more streamlined. We would like the system...
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Analyst/Coordinator
Cerner's PACS is not really used at our organization. We switched to Intelerad's solution years ago....
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Analyst/Coordinator
Cerner has changed their CareAware MultiMedia archive configuration, and they have taken away...
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Analyst/Coordinator
I do not like Cerner's responses. I am very glad that we are going away from Cerner.
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Analyst/Coordinator
I have worked with a lot of good people at Cerner, and it is unfortunate to not be able to work with...
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VP/Other Executive
I would not go with Cerner again. It takes forever to get anything done and to have any requests...
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Director
Millennium PowerChart has limited integration with our virtual care platform, but we want to fully...
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Director
Millennium PowerChart requires a lot of clicking through different menus to get to the pages that we...
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Director
With every new upgrade, Cerner is going in the right direction. We just have to wait and see about...
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Director
I know Cerner takes support seriously. However, sometimes the support team takes a little while to...
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Director
I would tell a peer that there are probably better options out there than Millennium PowerChart. The...
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CIO
Cerner has made a lot of staff cuts and downsized their application management services (AMS)...
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CIO
We can really feel the lack of experience in a lot of the vendor's application management services...
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CIO
If we had to do the vendor selection process again, I think a competitor’s product would probably...
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CIO
Cerner nickel-and-dimes for sure. There is always a sales order for everything we ask for, even...
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CIO
Cerner’s communication on updates is not as seamless as we are used to. And we have had some issues...
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CIO
Some of the patient communication through the portal is a bit restrictive. We can’t send out...
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CIO
Cerner didn’t do a great job of training us or the IT staff. In terms of educating us on some of the...
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CIO
One of our biggest challenges right now is reporting. Cerner may have 400 reports out there, but we...
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Nurse
One of our providers has sent multiple emails since we went live with the system to tell me how slow...
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Nurse
We became part of a different health system and eventually had to move from our old product to...
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Nurse
The system doesn't work offline, so the patients' charts are not accessible when there is no...
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Nurse
For the system to be presented as one platform, everything should be visible to everybody within the...
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Nurse
The system has been awful. The onboarding, the go-live, the support, and the education have all been...
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Nurse
The appointments aren't transparent in the EMR when changes are made to the PM system. If...
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Director
I am not sure whether CommunityWorks Financials is working as it was promoted to work. Cerner showed...
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Director
Lately, the Cerner AMS group has been dropping the ball. The AMS group hasn't been on top of things...
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Director
Cerner's service has been more proactive recently. Cerner has been getting in front of things and...
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Director
We have had to do several workarounds to make Cerner's system work for us. The upgrades have broken...
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Director
We are doing better with net A/R days and tracking trends in CommunityWorks Financials. The system...
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Manager
The system works really well for sites where the long-term care side is in the same building as the...
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Manager
Cerner has worked well with us. They are very quick to respond when we have an issue. We just don't...
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Manager
There is one yearly charge. What Cerner charges is a bit high, and that is why we don't have their...
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Manager
The medications are always an issue with the Cerner system. We are actually giving the patients the...
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CIO
We have had a bit of a struggle on the patient accounting side. Some of that is tied to Cerner’s...
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CIO
Cerner eventually keeps their promises, but we have to fight to get things resolved. If Cerner were...
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Analyst/Coordinator
Cerner should make CareAware Connect more supportable. I feel like we were sold some vaporware....
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Analyst/Coordinator
I cannot say pleasant things about CareAware Connect. After we finished our implementation, we felt...
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Analyst/Coordinator
The people for CareAware Connect and the Cerner people are like two entirely different...
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Analyst/Coordinator
When we had a component of CareAware Connect rolled over to one of our environments, it took Cerner...
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Analyst/Coordinator
CareAware Connect is moving over to Amazon's hosting as a cloud solution. CareAware Connect...
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Analyst/Coordinator
CareAware Connect gives us the opportunity to do mobile bedside medication scanning, so there are...
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Analyst/Coordinator
CareAware Connect's software is really nice but requires one linchpin that is awful and almost...
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Analyst/Coordinator
Some functionalities are very good for us. The tool for bedside barcode medication administration...
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CMIO
The results of HealtheIntent get fed back into the EHR and population health tools, and the...
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CMIO
We had problems with validating some measures in Cerner. I would tell someone looking at this system...
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Director
Cerner Patient Accounting matches with our EHR, and the clinicians are very happy with the EHR. Our...
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Director
There are always things that could go better with Cerner Patient Accounting. We are a couple of...
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Director
Cerner has been making improvements and has come a long way. Some nice upgrades are coming in the future....
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Director
Cerner keeps their promises as well as any other revenue cycle vendor that I have had to deal with....
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Director
It would be unfair of me to say that Cerner's implementation wasn't good in our first go-round...
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Director
We haven't really used Cerner for ongoing training. We have been doing that internally. Cerner has...
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Director
We are still learning and getting used to certain pieces of Cerner Patient Accounting. We have to...
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Director
When we put in tickets with Cerner, our issues are resolved slower than we would like them to be....
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Director
Cerner has tried to give us proactive service because we are looking at bringing some new hospitals...
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Director
Having the integrated EHR and revenue cycle system has driven good outcomes for us. In terms of...
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Physician
The issue is that the process isn't worth the product. One can spend a lot of time doing medication...
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Physician
The workflow for outpatient visits doesn't flow very nicely. It feels like Cerner wrote the software...
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Physician
The training was a waste of time. It wasn't coherent or comprehensive; it was haphazard and limited....
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Physician
Cerner has a support link that is like a wiki page, but it is basically unusable and unreadable. If...
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CMIO
Cerner is very careful about making promises, so they keep them all. They don’t promise us...
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CMIO
Cerner is better at implementations than we are. They are pretty good. Any issues that we have had...
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CMIO
The initial training from Cerner is quite good. New employees come in and get a fantastic training...
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CMIO
Of all the vendors out there, Cerner is one that is much more open to interoperability. I have not...
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CMIO
I can text the people at Cerner who know answers to my questions, and they give those to me. We have...
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CMIO
We are given awareness of when there is going to be downtime. Cerner is very proactive about that....
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CMIO
We have had multiple changes when it comes to the Cerner executive who supports us. We have...
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CMIO
I would recommend Cerner to a similar-sized hospital, and I think it would be an excellent choice...
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CMIO
There are some people who are naysayers and expect the EMR to be more than what it is. I think for...
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CMIO
The dogma for 50 years has been the doctor documents every piece of a note,and everything is on the...
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CMIO
The future of medical documentation is not typing on a computer to write a note. It is some version...
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CMIO
Cerner's solution is easier to use than other EMRs are. It doesn’t have some features that another...
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CMIO
There is functionality I would like to have in the system, but Cerner is working on things and is...
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Analyst/Coordinator
The reports are not very intuitive or user friendly. It is hard to get the data we need, to run the...
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Analyst/Coordinator
We would like some changes within the tools, particularly in the safety and attendance tool. All we...
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CMIO
Cerner's nickel-and-diming makes us crazy. The money is not as much of a problem as the product, but...
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CMIO
Cerner is a huge corporation; they hold a lot of hands to the fire. A lot of Cerner's energy is...
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CMIO
The system is okay. No EHR is easy. We are continually upgrading and taking patches. The vendor...
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CMIO
Cerner’s support is ineffective. At my level, they are unresponsive. I can’t get anybody to listen...
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Manager
Our number one go-to is CareAware Connect because it is a secure texting platform. I can’t hop on my...
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Manager
In the past, Cerner took on the DoD EMR. So they have all the Army, Navy, Air Force, and Marines....
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Manager
Our desired outcomes are efficiency with our environmental services department and being able to...
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Manager
Copy and paste was one thing that Cerner had locked down on all of these phones. We finally cracked...
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Manager
Our main thing tying the alerts in with the nurse call system. That is going to be huge. That is...
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Manager
What is going to make or break us with this solution is whether our wireless network has any dead...
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Manager
The new upgrade will give me a few more tools to be able to terminate call sessions. We have had...
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Manager
We have CareAware Connect and we can integrate it with a nurse call system. The patient can hit the...
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Manager
Only certain applications were included in the bundle when we purchased CareAware Connect....
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Manager
Cerner needs to get out ahead of things before we get to end-of-life cycle things. For example, if...
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Manager
Cerner has this program with CareAware Connect called Advance Exchange. Basically, it is an...
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Manager
It takes a while for Cerner to get things done. Cerner outsources a lot of their help, and that...
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Manager
The benefits of using Millennium PowerChart are the customization and the ease of access to all the...
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Manager
We just had Connect Con, which is Cerner's big executive meeting where they push CareAware Connect,...
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Manager
Our future satisfaction will probably be better if we can get certain functionalities. Because a lot...
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Analyst/Coordinator
I like that the system brings the behavioral health units off paper and into the electronic charting...
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Analyst/Coordinator
My biggest issue with Cerner is the communication about application and device functionality.
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Analyst/Coordinator
During the implementation of CareAware Connect, we struggled getting support and timely responses....
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