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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

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User Commentary

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Director

The product is quite robust. When we went down the path, we were looking for an integrated solution...

May 2021
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Director

A big issue is the industry-wide perspective that the vendor has. The vendor has lost their true...

May 2021
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VP/Other Executive

The vendor certainly tries at times to nickel-and-dime, and we usually laugh at them. The executive...

May 2021
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Analyst/Coordinator

From a reporting perspective, I think that Cerner Patient Accounting is a promising tool, but it is...

May 2021
(0)
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Analyst/Coordinator

Cerner is striving to improve their reporting, but their efforts have been lackluster. From a...

May 2021
(0)
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Analyst/Coordinator

Cerner's work queue is pretty messy. It would be great if they could put more resources toward that....

May 2021
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Analyst/Coordinator

Some of Cerner's executives are pretty good partners to us. They do their best to avoid charging us...

May 2021
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Director

Whenever there are quirks or issues in the system, we don't seem to get answers, and there often...

May 2021
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Director

The solution is not meeting the needs of how healthcare is evolving. Nobody really realized we would...

May 2021
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Analyst/Coordinator

Sometimes, Cerner gives us the runaround. It can be hard for us to get to the right people. It seems...

May 2021
(0)
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Analyst/Coordinator

My only issue with Cerner is that it takes months for them to get things done. They have a large...

May 2021
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Director

As the technology evolves in other areas, I would expect to see some level of standardization and...

May 2021
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Director

Everything that I use in the system turns out to not be exactly what was promoted. People don't...

May 2021
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Director

We have run into a couple of issues with some of the system upgrades. The upgrades aren't always...

May 2021
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Director

I really haven't seen any proactive service. The service is always reactive. Whenever we submit...

May 2021
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Director

There was no ability at all with oncology, and now we are starting to see some abilities. Some...

May 2021
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Director

For the amount of effort that went into the integration, the process to create treatment plans and...

May 2021
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Director

We have an agreement with the vendor, and because of that agreement, we aren’t charged for every...

May 2021
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Director

The system checks the boxes. The vendor is checking the boxes for anything we need for meaningful...

May 2021
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Director

When we have done upgrades, there have been some bumps in the road, and it has been really hard to...

May 2021
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Director

Cerner is definitely a great partner. We were with them before they beefed up their revenue cycle...

May 2021
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Director

We are doing a big optimization with our DNFB. We have gone through our claims rules and found where...

May 2021
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Analyst/Coordinator

CareAware Connect is a good product. The migration to the cloud has been a little bumpy. Even with...

Apr 2021
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Physician

I hate Cerner with a passion. I have been involved with several rollouts of Cerner in my career. The...

Apr 2021
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Nurse

CommunityWorks Clinical Suite is great. The system is automatically upgraded, so we don't fall...

Apr 2021
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Nurse

I don't have a lot of experience with other systems, but CommunityWorks Clinical Suite is...

Apr 2021
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Nurse

There are a lot of charges associated with different things in the system. A lot of the system's...

Apr 2021
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Nurse

During our original implementation of the system, we had great clinical features. Cerner showed us...

Apr 2021
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Nurse

Cerner has wonderful training. We even get ongoing training from them. There is an area where those...

Apr 2021
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Nurse

Cerner does monthly upgrades that we struggle to keep up with. Things were a little better when we...

Apr 2021
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Nurse

Cerner is proactive. They are always a month ahead of me. The vendor has really good executive...

Apr 2021
(0)
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Nurse

CommunityWorks Clinical Suite is definitely worth the investment. The system is patient and provider...

Apr 2021
(0)
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Nurse

Everyone loves having the PDMP embedded with the work page. The providers like being able to...

Apr 2021
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Nurse

We still have some problems with the workflow of getting charts done, but I think that is based on...

Apr 2021
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Nurse

Having the system is good for us for meeting regulations. Everybody is giving input on getting...

Apr 2021
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Nurse

We use Cerner CommunityWorks, which allows our little hospital to be part of a bigger platform....

Apr 2021
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Nurse

We are still struggling with the revenue cycle management system. We have multiple service requests...

Apr 2021
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Nurse

We really like Cerner’s call center, and I am working on pushing out more information on the...

Apr 2021
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Analyst/Coordinator

PowerChart Ambulatory is not very intuitive. There are some areas where we just don't know what to...

Apr 2021
(0)
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Analyst/Coordinator

PowerChart Ambulatory has the full functionality necessary to document a patient encounter from the...

Apr 2021
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Manager

PowerChart is not totally user friendly, but it is okay. It just takes a while to get used to. The...

Apr 2021
(0)
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Manager

We have a build environment and a production environment. When we are trying to deploy the product...

Apr 2021
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Manager

The steps nurses take to document are very heavy. The system isn't intuitive for the end user. It...

Apr 2021
(0)
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Manager

A drawback to using Cerner in our space is that the physicians are performing procedures at the...

Apr 2021
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Manager

Cerner is willing to listen at this point. I think they have realized some of the pitfalls of their...

Apr 2021
(0)
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Manager

Our organization is frustrated with Cerner, and we don't know whether we will keep the system in the...

Apr 2021
(0)
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Manager

The solution works, but the expertise required to resolve an issue isn't always present. It takes...

Apr 2021
(0)
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Manager

Most of the time, the upgrades break more than they fix. Cerner writes a lot of rules and scripts to...

Apr 2021
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Manager

Cerner’s training is not effective because of localized modifications to the system that remediate...

Apr 2021
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CMO

We have to use a bunch of solutions in addition to HealtheIntent to do what we do. Another vendor...

Apr 2021
(0)
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CMO

HealtheRegistries is helpful. We have that implemented, and providers can go and look at their gaps.

Apr 2021
(0)
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CMO

With HealtheRegistries, we have to log in outside of our workflow. The tool is a little bit rigid in...

Apr 2021
(0)
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CMO

We could integrate all of the other EMRs in our independent network into HealtheIntent, but the cost...

Apr 2021
(0)
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CMO

I have a very good working relationship with our account representative, who seems very nice and...

Apr 2021
(0)
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CMO

I continue to get frustrated. One thing that is a real limitation from a data-structure perspective...

Apr 2021
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CMO

Cerner is working on things for medical-expense funds and reconciliation. Oftentimes, the payer...

Apr 2021
(0)
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Analyst/Coordinator

I have not had any issues getting support for any problems that arise with the PowerChart system.

Apr 2021
(0)
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Analyst/Coordinator

The PowerChart solution requires a small learning curve, but it is intuitive and easy to use from an...

Apr 2021
(0)
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Analyst/Coordinator

Regulatory needs are always met very quickly, and there is nothing in particular that my users are...

Apr 2021
(0)
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Director

It may be our own internal build, but there are a lot of limitations and a lot of issues with...

Apr 2021
(0)
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Director

PowerChart is highly reliable as it rarely goes down. However, if we do need changes, it will take a...

Apr 2021
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Director

PowerChart is very intuitive. Anyone can sit down and use it. There are robust analytics that we can...

Apr 2021
(0)
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Director

Years ago, I was promised a specific piece of functionality from Cerner, and I still don’t have that....

Apr 2021
(0)
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Director

HealtheIntent does what Cerner says it will do. The misstep is where Cerner doesn't explain how much...

Apr 2021
(0)
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Director

There are things that we have had to get outside of HealtheIntent. We already know our gaps where we...

Apr 2021
(0)
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Director

I don't know that I could pick up the phone and call anybody at Cerner even if I wanted to. Entering...

Apr 2021
(0)
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Director

We have to be proactive and look out for a lot of the things coming up. Cerner rarely contacts us in...

Apr 2021
(0)
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Director

While HealtheIntent is helpful, it does take a little bit of massaging and customization, more so...

Apr 2021
(0)
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Director

We just recently started to marry the claims data and the clinical data. It took us so long to get...

Apr 2021
(0)
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CMIO

There is a lot that I love about PowerChart Ambulatory. I am used to the system. We recently...

Apr 2021
(0)
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Manager

I wouldn't buy the PowerChart system again because there are better options. Cerner is providing...

Apr 2021
(0)
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CMIO

I do not think that Cerner is very proactive with us. It might be that I am too low on the...

Apr 2021
(0)
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CMIO

Cerner needs to do the most work in the usability area. They have gotten better about that, but it...

Apr 2021
(0)
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CMIO

I feel like we used to have the ear of Cerner's executives. We still talk to them when we have...

Apr 2021
(0)
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Manager

Cerner’s support is not stellar. It is not great for more complicated issues or engineer-related...

Apr 2021
(0)
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CMIO

We bought PowerChart Ambulatory because we thought that it would be more flexible and accommodating...

Apr 2021
(0)
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CMIO

PowerChart Ambulatory works the way that Cerner said that it would work, but there are things about...

Apr 2021
(0)
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CMIO

Cerner has training for their mobile devices, but we can't take training videos that Cerner had made...

Apr 2021
(0)
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CMIO

I think that PowerChart Ambulatory does a really good job with patient-centered care. The vendor...

Apr 2021
(0)
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CMIO

Cerner HealtheLife helps me do the right things and provides me with all sorts of decision support....

Apr 2021
(0)
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CMIO

The patient portal is not as robust as I would like it to be. There is a lot that we cannot do that...

Apr 2021
(0)
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Director

Cerner is doing better at listening to us and improving the revenue cycle piece. The tool still has...

Apr 2021
(0)
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Director

We have a good team that is very solution oriented. We haven't necessarily had to add more resources...

Apr 2021
(0)
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Director

During the pandemic, we collected what our revenue indicated we should collect. We furloughed some...

Apr 2021
(0)
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Director

Cerner looked at other services we were purchasing and helped us find savings that allowed us to...

Apr 2021
(0)
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Director

Cerner is certainly moving in a direction where integration would be seamless with whatever other...

Apr 2021
(0)
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Director

Cerner is trying awfully hard with the product quality. There are still some quirky things in the...

Apr 2021
(0)
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Director

I am coming to terms with some of the things that frustrate me about Cerner. I have realized that...

Apr 2021
(0)
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Director

We recently did a pretty significant upgrade for Millennium PowerChart, and there weren't a lot of...

Apr 2021
(0)
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Director

We are working with Cerner on their support. The vendor takes our feedback very seriously. They give...

Apr 2021
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Manager

I would look into the Cerner product if we started over again today because our shared domain is a...

Apr 2021
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Manager

Cerner absolutely does not avoid charging for every little thing. Cerner nickel-and-dimes quite a bit....

Apr 2021
(0)
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Manager

A con of the system is that if we update insurance information after the patient has been...

Apr 2021
(0)
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Manager

The system has its pros and cons. On the patient accounting side, the system is very user friendly....

Apr 2021
(0)
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Manager

In the beginning, we were very dissatisfied with the product, and we had a lot of issues during the...

Apr 2021
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Director

The way that the EMR prints things is a nightmare. One note might take up to four pages. When...

Apr 2021
(0)
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Director

I am not a huge Millennium PowerChart fan. There is a lot to be desired with case management in...

Apr 2021
(0)
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Director

Cerner is proactive in terms of products when it comes to industry standards and what people need to...

Apr 2021
(0)
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Director

A part of the issue is how the organization has chosen to use the tool. For example, providers are...

Apr 2021
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Analyst/Coordinator

The support from Cerner is poor. I feel like they lack the knowledge and training to help us. I feel...

Apr 2021
(0)
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Analyst/Coordinator

PowerChart Ambulatory doesn't flow as well as I would prefer it to. I am not able to customize the...

Apr 2021
(0)
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CMIO

The product works well, but we haven’t used it well. We are interested in the whole CareAware...

Apr 2021
(0)
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CMIO

Cerner needs to resolve the issue that occurs when someone is in the OR for four hours, for example....

Apr 2021
(0)
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CMIO

If an organization has the Cerner EHR, I would recommend CareAware Connect, but if they don’t have...

Apr 2021
(0)
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Manager

The benefit of the standard platform is that Cerner will push out updates to the platform. We don't...

Apr 2021
(0)
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Manager

We get really good support, but there are some things that we have to log tickets for. We try to use...

Apr 2021
(0)
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Manager

We have someone who we can escalate to every day. Our executive is amazing. They can actually...

Apr 2021
(0)
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Manager

The biggest thing about HealtheIntent is that it doesn't just have our EMR data; the system is...

Apr 2021
(0)
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Manager

We entered into an alignment contract where we get an all-we-can-eat buffet and pay one price. We...

Apr 2021
(0)
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CIO

Cerner somewhat nickel-and-dimes. We have a community model, so there are too many players involved....

Apr 2021
(0)
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CIO

I am not getting phone calls from the physicians with complaints about the system, and that is...

Apr 2021
(0)
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Director

My least favorite thing about CommunityWorks Clinical Suite is that if we want to make changes,...

Apr 2021
(0)
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Director

There are definite frustrations with the EMR. For example, blood administration does not flow well...

Apr 2021
(0)
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Analyst/Coordinator

I would buy Cerner PowerChart LTC again. The ability for physicians to be able to go right from...

Apr 2021
(0)
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Analyst/Coordinator

There are times in which Cerner tries to nickel-and-dime us, but we have had such a long...

Apr 2021
(0)
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Analyst/Coordinator

Cerner was fairly knowledgeable during the go-live, but it did seem that doing anything that was out...

Apr 2021
(0)
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Analyst/Coordinator

Cerner definitely tries their best even though it is hard to keep up with all the regulations and...

Apr 2021
(0)
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Analyst/Coordinator

For functionality that requires customization or problem solving, it takes a little bit longer to...

Apr 2021
(0)
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Analyst/Coordinator

I would highly recommend Cerner PowerChart LTC if someone currently has Cerner's systems. If not, my...

Apr 2021
(0)
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Manager

From a pharmacy standpoint, Millennium PowerChart is not a user-friendly system. We have issues with...

Apr 2021
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Manager

I don’t think the training was Cerner driven, but even the Cerner documents that we were given...

Apr 2021
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Director

The product is definitely part of our long-term plans. We are as happy as we would be with any EHR....

Apr 2021
(0)
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Director

Cerner is a big organization. It is sometimes hard to know who to go to in order to get help. Having...

Apr 2021
(0)
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Director

We have Cerner’s software across our whole system, so we are probably the most integrated we can be....

Apr 2021
(0)
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Director

Cerner has a lot of room for improvement in the population health space. HealtheIntent has...

Apr 2021
(0)
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Director

Anything that needs to be built has to be done by Cerner, and the building process takes several...

Apr 2021
(0)
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Director

The system helps with integration because we are keeping the clinicians in one tool instead of...

Apr 2021
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Director

Cerner's products keep our clinicians in their appropriate workstreams, but there are limitations...

Apr 2021
(0)
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Director

Millennium PowerChart is a done deal; it is our EHR. The overall product quality of the system is a...

Apr 2021
(0)
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Director

The system is not as robust as it could be. There is a lack of reporting, and the work is siloed. It...

Apr 2021
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Physician

A lot of my recommendation would depend on what an organization was looking for. If they were...

Apr 2021
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Physician

Cerner charges for almost everything. Most of that is hidden from us providers. We don’t know what...

Apr 2021
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Physician

The training is improving. It is very hard to differentiate between what Cerner wants to do for...

Apr 2021
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Director

HealtheCareManager is our EHR. We purchased another product to replace a piece of the...

Apr 2021
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Director

We don’t really get support for HealtheCareManager. We have to log an SR, and then we have to wait...

Apr 2021
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Director

We believe HealtheRegistries will stay because we aren't convinced that the new system we are moving...

Apr 2021
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Director

In the beginning, we had to pay for the system to be implemented and for Cerner to help. When new...

Apr 2021
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Physician

I like the revenue cycle prompts and presentation on certain features in the system. My biggest beef...

Apr 2021
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Physician

We have outsourced our support to the vendor, so now we call one number 99% of the time. About 50%...

Apr 2021
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Physician

The vendor executives are easy to get ahold of when I have a problem. For another one of the...

Apr 2021
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Physician

The vendor has done pretty well at driving tangible outcomes, but COVID-19 really caused Cerner to...

Apr 2021
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Physician

We are getting our money's worth. The system is not the cheapest, but it isn't the most expensive...

Apr 2021
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Physician

Cerner keeps the majority of their promises. I can't list a specific promise that Cerner hasn't kept...

Apr 2021
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Physician

The products aren't exactly plug-and-play solutions. A lot depends on how we initially implemented...

Apr 2021
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Physician

With a few clicks of the product, I can get a report that meshes everything from all of our systems....

Apr 2021
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Physician

The product is pretty solid and doesn't break down. The ease of use depends on how the institution...

Apr 2021
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Physician

I want better integration with patient devices in their homes and wearable devices. That is still a...

Apr 2021
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Physician

We haven't gotten new technology from the vendor at a price that we can afford. We haven't gotten...

Apr 2021
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Analyst/Coordinator

We are always on the current version of Cerner HealtheLife because Cerner updates it. We don't get...

Apr 2021
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Analyst/Coordinator

It is difficult to find out when there are available improvements. When I do find that there is an...

Apr 2021
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Analyst/Coordinator

Right now, I have good support, but that ebbs and flows. That is something that seems to change, and...

Apr 2021
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Manager

Things may be slow, but Cerner is definitely following their defined road map in relation to...

Mar 2021
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Manager

I would tell a peer that CareAware Connect is definitely going to fix an issue with nonsecure...

Mar 2021
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Manager

Cerner's support is a double-edged sword. There are some aspects of support that are tied into the...

Mar 2021
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Manager

The acute side of CareAware Connect's directory is based on assignments. For example, nurse A might...

Mar 2021
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VP/Other Executive

The Cerner system has reference pages that update information and communication. I think those...

Mar 2021
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Analyst/Coordinator

There is ease of use not only for our providers but for our nurses and our front staff. That is easy...

Mar 2021
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VP/Other Executive

Things are really going well so far with CareAware Connect. Some of the integration is starting to...

Mar 2021
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VP/Other Executive

We went with CareAware Connect because of the integration it offered with the larger Cerner Suite....

Mar 2021
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Analyst/Coordinator

We don’t reach out and do the training that often. If we don’t understand something, we just call...

Mar 2021
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Director

We have had to hire outside consultants to help us create reports in the system. Cerner's reporting...

Mar 2021
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Manager

The best part of having Cerner PowerChart LTC is having everything in one location, like nursing...

Mar 2021
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Manager

My problem with Cerner PowerChart LTC is that patients go from one encounter to another in the same...

Mar 2021
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Director

The analytics that we get out of HealtheIntent are probably not as strong as the analytics we could...

Mar 2021
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Director

The power of HealtheIntent is not bad. The power is that we can view it inside of our PowerChart...

Mar 2021
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Director

Cerner tries to keep their promises, but Cerner doesn't. They have very good vision, but they...

Mar 2021
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Director

In my position, we are always aware of what is not working, and that is where all of my attention...

Mar 2021
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Director

HealtheIntent is good for certain things and not as good for other things. We always know our own...

Mar 2021
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Director

We really focused on optimizing Millennium PowerChart for physicians. Cerner pretty much gave us a...

Mar 2021
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Director

A benefit of us being standalone with Cerner is that we are really agile. If we want to try...

Mar 2021
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Director

When we optimize something in Millennium PowerChart, we can, for example, give the providers 13...

Mar 2021
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Director

We were working on a Cerner project and had a Cerner employee who gave us the heebie-jeebies, so I...

Mar 2021
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Director

Cerner is very good about sharing the costs of everything. There are no surprises. We get our...

Mar 2021
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Director

We have never had a complaint from end users about Millennium PowerChart. Many users are running the...

Mar 2021
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Director

We have done fairly well with Cerner's system. We have developed a lot of customization, custom...

Mar 2021
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Manager

I haven’t really required any training, but when I have called Cerner about something, they have...

Mar 2021
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Manager

The Cerner system is very easy to use. It integrates with the medical record side very well. It is a...

Mar 2021
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Manager

Cerner messed something up in the most recent upgrade. There was a print-screen function in the...

Mar 2021
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Director

We have negotiated a catalog purchase with Cerner. There are some expenses here and there, but I...

Mar 2021
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Director

Historically, we have had a great experience with Cerner’s implementation services. I am concerned...

Mar 2021
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Director

I would recommend Millennium PowerChart. I would tell someone that it is comprehensive to meet their...

Mar 2021
(0)
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Director

I am going to give a low score for the ease of use, and I don't think that is just for Cerner....

Mar 2021
(0)
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Director

Whether Cerner is delivering new technology is a tough one. They are working on things, but I think...

Mar 2021
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Director

I think the ongoing support is very good. As far as proactive service goes, that leaves a little to...

Mar 2021
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Director

We have a great relationship with our executive relationship managers, and they are very responsive....

Mar 2021
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Director

Some of Cerner's training was optimal, but they should have outlined it a bit. With some training...

Mar 2021
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Director

Since our go-live, we haven't had anything new, but the whole product is very new technology. We...

Mar 2021
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Director

There is so much about the system that we have to spend time navigating. It would be nice if Cerner...

Mar 2021
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Director

If Cerner's product works the way we think it can and are working toward, we will be successful. I...

Mar 2021
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Director

We have a really big A/R backlog. Cerner is selling their system as something for a clinically...

Mar 2021
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CMIO

We just don't feel like Cerner is innovating the product. It is starting to feel stagnant. Cerner...

Mar 2021
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CMIO

With recent mass vaccinations, we either have to buy a third-party solution and integrate it or use...

Mar 2021
(0)
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CCO

Cerner does a decent job of being a good vendor. They don't mistreat us by any means, but they are...

Mar 2021
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CCO

Sharing data is difficult. Cerner doesn't have APIs or easy ways to interface with the system....

Mar 2021
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CCO

Cerner is probably the worst in terms of ease of use. There are a lot of clicks, and Cerner could...

Mar 2021
(0)
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CIO

Overall, I think we have a pretty good system. Cerner wants us to move to Millennium PowerChart on...

Mar 2021
(0)
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CIO

We are still using another Cerner system for billing, and we are using a different system for the...

Mar 2021
(0)
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CIO

I haven't seen anything that the system can't do. There are a lot of things we can't do. We replaced...

Mar 2021
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Manager

I really like HealtheRegistries. That is why we have stuck with it for so long. We are hesitant to...

Mar 2021
(0)
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Manager

I have received excellent support from Cerner. When we have questions or issues, we can always get...

Mar 2021
(0)
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Manager

HealtheRegistries is working really well. I would hate to introduce anything that could cause a...

Mar 2021
(0)
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Manager

We have to monitor our own data to see whether there is something that the system is not capturing....

Mar 2021
(0)
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Manager

The information that we have gotten from this solution has allowed us to save and change patients in...

Mar 2021
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Director

Consumerism is an area where Cerner is really falling. If we compare their portal with others out...

Mar 2021
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Director

I like how Cerner was one of the first vendors to work well with HIEs in the region with CommonWell...

Mar 2021
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Director

The vendor's leadership has turned over significantly in the last few years. Those who have been...

Mar 2021
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CMIO

Cerner's training has gotten better, and their support is actually good. Cerner has done a much...

Mar 2021
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CMIO

I would like to see transparency from Cerner's executives. From the company as a whole, I would like...

Mar 2021
(0)
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CMIO

It would make Millennium PowerChart easier to use if Cerner simplified the user interfaces. Cerner...

Mar 2021
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Nurse

Generally, CareAware Connect has a lot of promise. That promise just hasn't been delivered. We were...

Mar 2021
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Nurse

There have been several times when we have tried to get support in order to get things working...

Mar 2021
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Nurse

The nursing application seems to work very well for us. We can pull up patient information. The...

Mar 2021
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Nurse

Although CareAware Connect isn't super intuitive, it does get easier to use after a length of time....

Mar 2021
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CMIO

For new Cerner applications, the support staff's knowledge could be better. Overall, across Cerner...

Mar 2021
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Analyst/Coordinator

I don't understand why quality measures aren't already integrated into the platform, especially when...

Mar 2021
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Analyst/Coordinator

The implementation of the product has been really seamless. The consultants have done a very good...

Mar 2021
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Analyst/Coordinator

When a new regulation comes out, or when someone wants to implement a new psychiatric score, Cerner...

Mar 2021
(0)
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Analyst/Coordinator

We have had tickets open for days, and all Cerner has done is ask for a time frame. But within that...

Mar 2021
(0)
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Analyst/Coordinator

Cerner is part of our long-term plans. We are using their software across our entire organization....

Mar 2021
(0)
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Analyst/Coordinator

Integration hasn't been possible with our system. That is extra manual work. We are on a scheduling...

Mar 2021
(0)
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Analyst/Coordinator

The cost points for the implementation were very, very high. Cerner doesn't avoid charging for every...

Mar 2021
(0)
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Analyst/Coordinator

Cerner's consultants are very good. There hasn't been one person who I haven't been able to work...

Mar 2021
(0)
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Analyst/Coordinator

Cerner's consultants generally do the building, and at the end of a session, they will show us how...

Mar 2021
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Director

Cerner’s system didn’t interface well with our collection agency, so we had A/R claims sitting out...

Mar 2021