Cerner Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Loyalty
We decided to leave HealtheIntent because our health system had different regions on different...
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Product
HealtheIntent is a very powerful platform; we have our own data warehouse in there. We have all our...
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Product
HealtheIntent is difficult and has a steep learning curve. But that is because it is so powerful....
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Relationship
Oracle Health has some good client-accountable executives. They have some good people with good...
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Operations
We did most of the implementation of Millennium PowerChart upgrades ourselves because we just didn't...
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Relationship, Value
Oracle Health has had a lot of changes in the way their support structure is. When it comes to...
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Culture, Loyalty
A few years ago, we went through a selection process to determine things when our multiyear contract...
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Relationship
Since Cerner was acquired by Oracle Health, the vendor has been gradually changing their support...
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Culture, Value
Oracle Health wants to charge us for every little thing. We always have to buy something to get a...
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Loyalty, Product
Oracle Health’s whole current patient portal is the weakest on the market right now. The only way to...
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Relationship, Value
Our organization feels like we don't get the value for what we have paid for. Oracle Health has...
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Relationship, Product
Nearly every time we ask Cerner for something, they say it is a global change, and they deny it....
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Culture, Value
With Cerner, we have to pay for things that aren't the quality that we need or expect. The vendor...
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Operations
Our implementation with Cerner was terrible. Things were messed up when we went live, and we have...
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Relationship
We have tickets that have been open with Cerner for years, and tickets should never take that long....
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Culture, Relationship, Operations
We tried with Oracle Health to integrate third-party applications, and their response was that they...
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Loyalty
I showed my leadership team a report that with CommunityWorks Clinical Suite, we were jumping from a...
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Product, Value
When it comes to signature paths, at least with our former EHR vendor, we had a top signature path,...
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Loyalty, Operations, Value
I would not buy CommunityWorks Clinical Suite again. When we did a poll, we went through different...
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Operations
Oracle Health is not proactive. We are waiting for the honeymoon period to go away, and we will see...
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Product
The nurses are not thrilled with the new system. There are too many screens and too many clicks. Our...
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Operations, Product
As an educator for Cerner at my facility, I find that many of the end users are frustrated that the...
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Product
From a data collection perspective, we are able to mine data and create reports from CommunityWorks...
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Operations
All the training from Oracle Health is done online from a clinical standpoint. We have our own team...
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Value
Oracle Health charges for every little thing that they can. If there is something that I need, like...
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Product
CommunityWorks Clinical Suite is fairly easy to use. There are things that make it a bit more...
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Product
Anybody in the organization can access a patient's record in the solution at any time from anywhere,...
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Relationship
Typically, I reach out to Oracle Health directly with a service request. If there is something super...
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Relationship, Product
We definitely drive what we need and push for what we need. We try to make changes proactively, and...
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Relationship, Product
Oracle Health is pretty good at releasing regular updates for CommunityWorks Clinical Suite, but the...
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Relationship, Product
Oracle Health could improve integration with other programs or other tools. For example, our...
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Relationship
It takes forever for the vendor to complete a service request. We recently had one that lasted...
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Product
Everything with CommunityWorks Clinical Suite seems to break, and there are constant issues. It just...
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Loyalty, Relationship
Since we are moving away from Cerner, Cerner isn't aligned with our needs at all. My understanding...
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Value
We don't need most of the new technology that Oracle Health comes up with. Even if we do need...
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Product, Value
I am not a big fan of Oracle Health's update release process. Every time Oracle Health comes out...
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Relationship, Product
Oracle Health is easy to work with sometimes when it comes to third-party integrations, but other...
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Loyalty, Relationship
The main driving factor in our choice to replace Millennium PowerChart was lost confidence in...
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Operations
Oracle Health doesn't contact the appropriate person to get training. They may send something to my...
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Relationship
I wish Oracle Health were more responsive and that they fixed their problems. Especially after...
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Relationship
With Oracle Health, it takes forever to get anything done. Once they start something, they get it...
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Value
I feel like we are nickel-and-dimed by Oracle Health. If we have an overage in bills, we get charged...
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Value
I wish Oracle Health would open up their services to outside vendors. I have to pay a vendor to make...
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Product
I would not buy Cerner Patient Accounting again. I would go to Epic. The reporting out of Epic's...
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Loyalty, Product
I wouldn’t buy CommunityWorks Clinical Suite again because interoperability is a real challenge....
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Loyalty, Relationship
Oracle Health has some work to do with CommunityWorks Clinical Suite and the support surrounding it....
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Relationship
Organizations can contract with Oracle Health for engagement with executives, and if we pay for...
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Operations, Product
CommunityWorks Clinical Suite has been a great product. We have only been live for a short time, and...
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Operations, Product
The problem with the update and release process is that we have multiple organizations within our...
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Operations
We are given stuff from Cerner in advance of the implementations, and we can print it out and let...
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Operations
Cerner needs to improve by having ongoing, mandatory training to go over updates every several...
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Relationship
When we put in a request for Millennium PowerChart, Cerner sends a ticket right away that says they...
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Product
Millennium PowerChart is not very user-friendly in terms of communication between nursing and...
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Product
We have to have documentation for our state law, and Millennium PowerChart captures everything we...
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Relationship, Product
Oracle Health has made some improvements in telling us what their quick wins are. I have worked with...
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Culture, Value
With Oracle Health, there are sometimes functionalities that would be very useful, but we can't get...
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Operations
Oracle Health does in-person training. There is a trainer who trains our physicians who does an...
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Loyalty, Product
Sometimes, the system has lag time. The vendor doesn't have everything up on the cloud yet, and that...
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Relationship, Product
Most people have Epic's systems. It can be a challenge to integrate information with outside...
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Relationship, Product
Oracle Health has some solutions that are very forward thinking. The vendor also has a very solid...
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Relationship, Product
Oracle Health has a good system for substance alerts, and they are very focused on outcomes....
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Operations, Product
Millennium PowerChart has a lot of different ways to do things, and those ways aren't always...
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Relationship
The vendor's on-site support is great, but we often have to call the vendor's help desk people....
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Operations, Product
Oracle Health's timelines get stretched out quite a bit sometimes, and that can't always be helped,...
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Product
Overall, Millennium PowerChart is a good tool, but it could be better. It has all the needed...
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Relationship
What I hear from our IT resources is that when they put in service requests, they don't get timely...
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Value
We are nickel-and-dimed for most new functionality. It is difficult to contact Cerner’s sales team...
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Culture, Value
We are an outpatient practice, and with the way Cerner's system is set up, everything they have is...
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Loyalty, Product
Things with Millennium PowerChart are pretty rough for us right now, but a lot of that is our own...
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Loyalty
Oracle Health’s data analytics and platforms are a mixed bag. What Oracle Health has given us is...
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Operations
Our implementation didn't go well. Oracle Health pretty much terminated their own implementation...
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Relationship
Oracle Health is proactive. They keep the code and Citrix up-to-date. The technical team is very...
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Relationship
Oracle Health must wrap their head around global additions. They get lots of answers, and the...
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Culture, Value
Oracle Health delivers new technology that meets our needs, but the cost-effectiveness of it is the...
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Value
A couple of years into using multiple offerings from Oracle Health, we have not realized much in...
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Relationship
The way we talk to Oracle Health about the problems our domain is having has helped some with Oracle...
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Product
We do excellent care with CommunityWorks Clinical Suite. The documentation flows regardless of...
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Relationship
There has been a shift in Oracle Health’s executive involvement over the last year. Our client...
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Relationship
A new test we ask Oracle Health for must go through a global group because of Oracle Health’s...
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Loyalty
With Oracle Health, there is a cultural change. We signed when Cerner was Cerner, and now Cerner is...
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Loyalty
We are only a couple of years in with Oracle Health. The clinical benefits have definitely been...
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Relationship
Oracle Health's support has very low ratings right now. As soon as Oracle took over, they tried to...
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Value
Oracle Health charges us for everything. Unless something is a federal regulation, we will have to...
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Value
CommunityWorks Financials works as promoted. It drives tangible outcomes compared to what we had...
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Relationship
I have zero involvement with the vendor's CommunityWorks Financials people. They don't really talk...
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Relationship
Oracle Health has some excellent people, and some of their departments are good. Their financial...
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Loyalty, Relationship, Product, Value
I think there are better solutions for our organization's size out there now, so I wouldn't buy...
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Product, Value
I wouldn't buy this product again due to the amount of time, effort, and energy that are required to...
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Loyalty, Relationship
We have had some challenges with Cerner over the years. There are some basic things that we would...
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Value
The product is better than what we were doing before, but it still isn't great, and it is expensive....
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Product
The benefits that we have realized from using many solutions from our core EHR vendors have a single...
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Loyalty
Our main initiative is that we are working on a certain functionality. We have been delayed in...
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Product
Millennium PowerChart is really the only EHR that I have worked with in great detail. I don't...
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Operations, Product
I think that Millennium PowerChart is pretty easy to use, but there are some roadblocks that my...
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Product
I wish Millennium PowerChart had a better interface with our automated dispensing cabinet system. I...
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Loyalty, Product
I wish that the physical workable area in Millennium PowerChart were bigger. The system has huge...
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Product
I wish there were a way in Millennium PowerChart for us to search order sets and things that are...
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Relationship
I don't really contact Oracle Health directly for support, but they will get their field service...
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Relationship
We didn't opt to take the PM module, so that made it more difficult for my team to do ambulatory...
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Loyalty, Product, Value
I recently had a very frustrating experience with CommunityWorks Clinical Suite. Unfortunately, that...
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Product
A lot of the functionality in CommunityWorks Clinical Suite isn't there. There are dictation...
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Loyalty, Product
If an item in CommunityWorks Clinical Suite needs a cosignature from a physician, if someone places...
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Product
At my previous job, we went from having a system where we could do quite a bit of what we wanted,...
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Culture, Relationship
We recently had an urgent request for CommunityWorks Clinical Suite. It was a pretty simple build....
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Loyalty
Oracle Health is trying to add lots of functionality to the system. They have certainly started...
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Relationship
Oracle Health's service staff members don't really understand the system as well as they should....
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Loyalty, Value
The only benefit to the system is that it gives organizations a cloud implementation for less money...
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Loyalty, Relationship, Product
In terms of challenges, things have kept to the status quo. We are updating to a new version of the...
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Product
We use other solutions for things like telehealth because Cerner's in-house solution doesn't work...
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Product, Value
Integration is one benefit that we have seen from using multiple Oracle Health solutions.
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Loyalty, Product
We had pretty good experiences with Oracle Health Practice Management, and by and large, our...
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Relationship
The biggest issue that we have with Oracle Health Practice Management is with the offshore support...
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Operations
There are too few educational items available for Oracle Health Practice Management. The vendor has...
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Product
It can be difficult to easily schedule more than one scheduled date for the patients in Cerner...
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Loyalty, Product
Revenue cycle is important, and AI and automation tools are important, so Oracle Health is coming...
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Relationship
We have a really great account executive at Oracle Health, but there is only so much they can do...
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Loyalty
We are moving off of Cerner Patient Accounting because the features and functions in their new...
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Product
One strength of Cerner Patient Accounting is that the tool is well integrated, and we have a pretty...
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Loyalty
There is a lot of functionality that is coming to us with Oracle Health Patient Administration, but...
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Loyalty
We do a lot of trauma work and deal with a very expensive inventory, and the materials tool set in...
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Loyalty, Relationship
There are a lot of issues when there are upgrades to CommunityWorks Financials. I don’t know whether...
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Product, Value
Because we are on CommunityWorks Financials, we can’t tailor it to exactly what we need, but that is...
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Product
Some nursing information can be difficult to find in Millennium PowerChart. That comes from users...
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Relationship, Value
We have had some delays of several weeks in getting responses about system changes or requests for...
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Product
Millennium PowerChart is user friendly, and it is easy to find information in the system for the...
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Relationship, Product
Oracle Health needs to improve their overall communication. They aren't good at providing...
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Operations
We haven't really received any training from Oracle Health on the system since its initial go-live....
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Loyalty, Relationship
When we use Oracle Health's web support, the system will log a ticket. Then, someone will get...
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Value
We have talked to Oracle Health about the interfaces of applications, but to get things like that...
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Culture, Product, Value
Cerner Patient Accounting is the leakiest system for revenue. It is incredibly overly complex in...
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Operations, Value
Oracle Health makes us do the training ourselves. I don't find that to be very effective unless we...
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Loyalty, Product
Over the last year, there has been incredible, immense pressure to convert everybody to RevElate,...
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Relationship
Oracle Health makes everything route through IT, and I can’t log service tickets. There are very few...
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Operations, Product
Navigating the system can be a bit of a clunky process. I would like to see more things on the...
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Loyalty, Product
I would buy Millennium PowerChart again because it is what I am used to. Its quality is pretty good....
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Value
Our organization has a pretty good connection with Oracle Health. I know of one instance where...
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Operations
There is a lot of collaboration that goes on with Oracle Health for different things. However, in...
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Loyalty, Product
Oracle Health Practice Management is an integrated system. However, we still have to reach out to...
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Culture
Oracle Health tries to sell us things, but a lot of the time, the things they try to sell us don't...
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Product
Oracle Health Practice Management is working well. Nothing about it really stands out to me. Oracle...
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Product
I would only use PowerChart Ambulatory if I had the hospital system on Oracle Health as well....
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Operations
We struggled to identify the scope fully when we did a big uplift recently. Oracle Health called it...
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Loyalty, Product
We have been pressing Oracle Health to improve the patient portal. It is sadly very behind in terms...
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Relationship
We have somebody from Oracle Health who comes on-site on a regular basis. They are very easy to...
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Loyalty
I'm very excited about what Oracle Health has forecasted and their plans for future development in...
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Product
Normally, I would rate Oracle Health’s upgrades higher, but we had an upgrade that has been buggy as...
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Relationship
Keeping promises is particularly challenging on Oracle Health’s side. They have a very ambitious...
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Culture, Value
Believe it or not, Oracle Health has gotten better at not charging for everything. However, their...
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Relationship
Cerner got bought by Oracle Health, and that was probably five years ago now, but change is hard....
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Culture, Loyalty, Product
Cerner's system kind of came to be as a bolt-on application. I know that sounds funny, but when...
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Loyalty, Value
We used to do things outside our main system, and it would be common for us to go to market if we...
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Loyalty
If we were going to go out to market right now, we would consider Oracle Health as a vendor for a...
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Loyalty, Relationship, Product
The strength that drives my satisfaction is maturity in the industry. Oracle Health is clearly not...
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Relationship, Product
Millennium PowerChart is a pretty big application that requires multiple teams at Oracle Health to...
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Product
I would like Millennium PowerChart to have easier integration with smartphone OS apps and devices.
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Operations, Product
I would tell someone thinking about implementing Millennium PowerChart that Oracle Health lets us...
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Operations
Oracle Health could give us resources so we can manage implementations on our own.
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Loyalty
We are looking at RevElate Patient Accounting. I believe we are committed to doing enhancements with...
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Product
Things are going great with Cerner Patient Accounting. We are on Millennium PowerChart and have been...
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Culture, Product
Since the vendor was bought by Oracle Health, they have changed their strategy from what we were...
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Relationship, Product
With CommunityWorks Clinical Suite, I'm testing a new workflow for something that has not yet come...
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Loyalty, Relationship, Product
There is a new regulatory requirement for Medicare that involves a change of admission type from...
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Relationship
For CommunityWorks Clinical Suite, the vendor’s proactive service is mixed. They are proactive with...
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Relationship
Ever since the vendor switched to Oracle Health, it seems like the majority of their call center...
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Relationship
CommunityWorks Clinical Suite has changed since the vendor became Oracle Health, and I don't feel...
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Operations, Product
With CommunityWorks Clinical Suite, we have a few big coding upgrades every year. We have regular...
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Relationship
The benefit of having Cerner as a whole for their regulatory team is that any time there are new CMS...
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Culture, Value
With CommunityWorks Clinical Suite, if we have any interfaces that we need to have built, those cost...
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Loyalty, Relationship
Oracle Health hasn't delivered. It has been a waiting game since they took over Cerner. We have been...
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Loyalty, Product
In this day and age, we should be getting a lot more features with Millennium PowerChart. There have...
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Relationship
The first problem with Oracle Health's executive involvement is that there is huge turnover. There...
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Operations
Oracle Health's implementation services for the last upgrade of Millennium PowerChart were middle of...
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Operations, Product
A lot of our end users have a difficult time managing the interface for Cerner Patient Accounting....
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Loyalty
Cerner Patient Accounting has to be part of our long-term plans, but we don't know where Oracle...
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Relationship, Operations
Oracle Health has done several restructurings and lost talent, and getting the right people on the...
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Product, Value
Cerner Patient Accounting has been very limiting. A lot of the development work for the system has...
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Loyalty, Relationship
The Oracle Health team has changed their methodology and is much better at delivering on their...
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Operations, Product
There is some new functionality in Millennium PowerChart that is cloud based, and those...
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Loyalty, Relationship
Oracle Health’s portal needs work, but the vendor is working on it, and it is going to be beautiful....
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Relationship
I don't know that we do a lot of phone and web support with Oracle Health. There is a hotline we can...
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Relationship, Operations
The transition to Oracle Health has been difficult in terms of the vendor's consulting talent....
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Operations
Oracle Health's training doesn't exist. The vendor doesn't really have any ongoing training for us....
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Relationship, Product
In the system, Oracle Health has started to deliver some of their AI components. However, other than...
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Culture, Loyalty
There is uncertainty about where Oracle Health is going. The vendor has made the announcement that...
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Value
Oracle Health absolutely, positively, affirmatively does not keep all their promises. We are now...
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Loyalty
I am more optimistic about Millennium PowerChart than I have ever been. And I am just about as...
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Product
The scope of Millennium PowerChart is so big that it is hard for the system to meet all our needs...
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Product
Millennium PowerChart is enormous. There is so much to it. Trying to rein that in is a really heavy...
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Operations, Product
The training for Millennium PowerChart was not great for me. But I don't know who to blame....
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Product
Millennium PowerChart has a lot of data. We can see a lot more now. Our previous EHR was difficult...
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Product
We have had some glitches, but generally the system can be counted on to run predictably and...
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Product
What I would like to see improved is the ability to integrate the specialty-specific software so we...
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Loyalty
Right now, Oracle Health really needs to show us the path and the cost for what they envision for...
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Culture, Loyalty, Product
We make Millennium PowerChart work. The problems that we have aren't about Millennium PowerChart;...
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Loyalty, Value
One of our facilities has been a longtime Cerner customer, but we have an old revenue cycle system...
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Product
I have used other EHRs, and my favorite was one that was specific to my specialty. It was easy to...
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Product
The labs are integrated with Millennium PowerChart, so that part is good, and there have been...
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Product
One problem with working for a large organization like Cerner is that they want one product that is...
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Relationship
Cerner’s support has been good. When we made changes, we had lots of people sent from Cerner to be...
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Loyalty, Product
We are still using Millennium PowerChart to do charting and things like that. We are trying to look...
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Relationship, Product
Oracle Health doesn't keep their promises. They just kind of minimize everything. They are skating...
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Loyalty
Oracle Health is just a money pit. The more we ask them why they haven't captured anything, the more...
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Operations
The implementation of Millennium PowerChart went fairly well.
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Product
Most of the promises Oracle Health hasn't kept have been around the portal and integration. A lot of...
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Loyalty, Relationship
The vendor is working to develop a relationship that might get us new items quicker than we have...
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Relationship
We ask the vendor for things, and everything gets pushed off. It takes a long time to get our...
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Operations, Product
We haven't had the best of luck for what we need Millennium PowerChart for. I don't know how the...
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Operations
For the initial training, Oracle Health didn't have the optimal training environment. We had to...
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Culture, Value
We have had issues with our contractual agreement, and those are not totally on Oracle Health's...
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Relationship
PowerChart Ambulatory continues to be very clicky; workflows are sometimes obtuse and not...
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Relationship, Product
Cerner has a good back-end database.
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Relationship
My advice to others considering purchasing Cerner's product is to create their own internal IT...
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Loyalty
I'm hopeful that Oracle Health will be able to deliver products that are going to be useful to us in...
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Loyalty, Relationship
We would like to see Oracle Health as a long-term partner. Our health system is looking at another...
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Operations, Product
The revenue cycle module has probably been the weakest of the modules in Cerner Patient Accounting....
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Product
We use HealtheIntent mostly for population health. We have some dashboards, and we have a lot of...
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Relationship
The service is where I have had difficulties with Oracle Health. They are very proactive in some...
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Relationship
We have an Oracle Health data analyst who I check in with regularly, and they help us if there is a...
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Relationship, Product
Oracle Health needs to provide more information up front. We had an issue last year with our HCCs...
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Loyalty
We are moving away from HealtheIntent because we find the product to be subpar. There are issues...
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Product
There are a lot of challenges with HealtheIntent. Cerner can’t tell us how they clean up their data,...
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Product
I have been trying to play in Cerner’s sandbox a little more, and one basic hospital KPI is...
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Product
Cerner does give us a few different data models that we can use, and we can use the raw data coming...
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Loyalty, Product
Millennium PowerChart seems to be a really solid EHR platform, and we have been on it for years, so...
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Culture, Loyalty
Cerner is hinting at a new version that will be very heavy on artificial intelligence and voice...
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Relationship, Product
Because of the current infrastructure of HealtheIntent, we have a lot of things that we can’t rely...
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Loyalty
Once we transition to the new HealtheIntent platform, it is going to be way better than what we...
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Relationship
Generally, Oracle Health does a good job at being proactive, but we have had a couple of upgrades...
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Loyalty
We chose to leave Millennium PowerChart because we had been on Cerner for a long time and really...
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Relationship, Operations
We have messed up the system. I would not buy the version that we have right now again, but that is...
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Relationship, Product, Value
The interoperability has been pretty fantastic. It has improved over time, and Oracle Health has...
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Loyalty, Operations
I don't feel like the system is super intuitive. We have to take on a bunch of updates that we are...
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Operations, Product
I don't really mind Cerner. I like their program better than the program we had before, but I don't...
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Product
Millennium PowerChart seems the same to me as it was when I first started with it many years ago,...
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Product
Some people I work with don't use Millennium PowerChart a lot, but when they do, they don't like it...
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Loyalty, Relationship
Our team is excited for Oracle Health’s new EHR. I have heard nothing but positive comments from the...
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Value
Millennium PowerChart allows us to have the highest quality scores we have ever had. It allows us to...
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Loyalty, Relationship
We feel very positive about Oracle Health. The relationship is like parenting; if someone is engaged...
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Loyalty
I don't necessarily think that the new Oracle Health clinical AI tool is going to add value for us...
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Loyalty
Nobody at Oracle Health has talked to me or my team about the new EHR other than hearing about it at...
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Loyalty, Relationship, Product
It seems like Oracle Health has cut a lot of people who worked on remote hosting. Oracle acquired...
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Product
The capability for our clinicians in Millennium PowerChart is very good because the system is highly...
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Relationship
The people at Oracle Health are always changing, so there is a lot of turnover. We will be working...
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Product
HealtheIntent is not as user-friendly as I would have hoped, even with getting reporting out and...
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Relationship, Product
I like that we can develop our own algorithms in HealtheCare, especially if there is something...
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Loyalty
HealtheIntent is part of our long-term plans as far as I know. We are going to be switching EHRs...
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Product
The problem is that I don't necessarily trust everything that comes out of the system, and part of...
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Loyalty, Product, Value
I would not buy HealtheIntent again because there are a lot of other products out there now that may...
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Relationship
From a support perspective, Oracle Health's response times vary. Sometimes we will get a response in...
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Loyalty
Oracle Health’s technology is strong. With their vision, they are definitely headed in the right...
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Operations
Most of the implementations we have done with Oracle Health over the last year have been hard or...
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Relationship, Product
Cerner has been a mess ever since they acquired Siemens Health Services about a decade ago. They...
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Relationship
The individual from Oracle Health who we get to work with every day is a stand-up individual, and...
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Loyalty
For a long time, Cerner lost their way, and a majority of their customers felt like the vendor...
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Value
Oracle Health does charge us for every little thing, but they are getting better. They are starting...
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Relationship
Oracle Health does not keep all their promises, particularly with SLAs for services provided. They...
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Operations
As far as training goes, Oracle Health has self-service resources available, and I'm frustrated with...
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Product
My biggest frustration with Oracle Health is that we have found out that they have around a dozen...
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Culture, Loyalty, Value
Our organization went with CommunityWorks Clinical Suite because it was cheap. CommunityWorks...
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Culture, Loyalty
Our expectations of service based on what the vendor sold us and what we received do not line up, so...
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Loyalty
If I had to bet on it, I would guess that we will still be with Oracle Health in three to five...
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Relationship
Oracle Health’s support staff is very siloed. They know what they know, and they don't know what...
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Operations
I would buy Oracle Health Practice Management again only because at the time the decision was made,...
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Value
I struggle with Oracle Health in terms of them keeping all their promises. We have seen a...
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Value
It seems like Oracle Health is trending downward. I don't think they have flexible tools and...
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Relationship
The support and service that we have seen from the vendor over the past couple of years has really...
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Product
Oracle Health Patient Portal is not an actual mobile app; it is shown in the app store, but it...
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Value
Oracle Health doesn’t do anything without charging us, but they don't charge us for the patient...
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Relationship
Oracle Health hasn’t figured out how to take the associates that they have and make them part of the...
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Product
Oracle Health hasn’t totally overcome a lot of the sins of Cerner, but we have seen some early tools...
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Relationship
I felt very attended to at the Oracle Health Summit. Oracle Health got me in front of people that I...
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Culture, Relationship
Oracle Health is getting clearer with how Inpatient Behavioral Health is designed and how it is...
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Culture, Value
Oracle Health is much better than Cerner ever was at keeping their promises, but there is still time...
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Product
After an upgrade, Oracle Health gives us a little blurb about it when we open up Millennium...
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Loyalty
One issue is that there are many different ways to chart each metric in Millennium PowerChart. When...
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Product
Every time I open up a chart, I have to backdate it, though that may be specific to how the vendor...
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Loyalty
With Oracle Health’s new EHR, it should be revolutionized from an outpatient perspective because...
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Loyalty, Product
We have been struggling with Oracle Health Practice Management. It just has never been good. We have...
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Loyalty, Product
We have been testing Oracle Health's new ambient solution, the Clinical AI Agent, in our ambulatory...
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Loyalty, Relationship
It feels like Oracle Health is developing the EHR again, but development has been stagnant since...
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Loyalty, Operations
Oracle Health has released a new solution for patient accounting. Cerner Patient Accounting has been...
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Value
Using Cerner Patient Accounting has been a struggle since the beginning. We are finally in a stable...
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Loyalty, Relationship
Oracle Health is trying. We can feel it. The executives are starting to talk with us and listen to...
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Loyalty, Product
The product is stable, but it has been a while since we saw much development. Oracle Health is...
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Operations
With Oracle Health, we got the training, then we took over and did our own training.
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Loyalty, Relationship
We have been with Oracle Health for decades. In recent years, they have not kept their promises....
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Relationship, Operations
Oracle Health is still struggling with their support process. For example, with an upgrade that we...
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Loyalty, Relationship, Product
Oracle Health is focused on keeping everybody in the fold, and the vendor is trying to not keep...
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Loyalty, Relationship, Product
I haven't been this impressed and positive about something with the name Cerner attached to it in...
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Loyalty
Oracle Health's new EHR will replace Millennium PowerChart, but the new system will sit on the same...
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Relationship
We do pretty well with Oracle Health. Overall, we are pretty happy. CommunityWorks Clinical Suite...
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Relationship
Sometimes Oracle Health's support is a little sketchy. It is maybe a little better than a year ago....
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Culture, Loyalty, Value
We looked into Epic's system a little recently because all of the facilities around us that we...
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Relationship, Product
The biggest downfall I see from Cerner is if we need specific things for our facility, it can be a...
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Value
Since the vendor switched from Cerner to Oracle Health, we have definitely seen a change in pricing...
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Product
For the most part, Oracle Health does a good job with integration. Some of the quality reporting has...
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Relationship, Operations
The vendor has resources for education, but trying to find the specific thing we are looking for can...
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Product
Millennium PowerChart is click heavy, and the workflows are not complete. Oracle Health doesn't go...
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Loyalty, Product
With their releases, Oracle Health struggles with chasing deadlines instead of focusing on quality....
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Loyalty, Product
Oracle Health is making some changes to the workflow pages in Millennium PowerChart so that for the...
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Loyalty
We are very excited about the new EHR that Oracle Health showed at their conference. It isn't based...
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Operations, Value
Oracle Health charges for ongoing training, and we paid for HealtheIntent training. The training was...
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Operations
Our implementation of HealtheIntent was not a clean implementation. The product is inaccurate, so...
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Loyalty, Product
My analysts are always complaining about how difficult it is to work within HealtheIntent, and then...
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Relationship
Sometimes Oracle Health has really good service, and sometimes they don't. Sometimes we have...
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Culture, Relationship, Value
The problem with HealtheIntent is that there is a lot of functionality in it that is needed for case...
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Value
The problem with whether I would recommend Millennium PowerChart is the overall value in terms of...
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Relationship, Operations, Product
Oracle Health did an update for the solution, and it seems like that went okay, although they had to...
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Product
The end users find some of the functionality to be difficult to navigate and not user-friendly. When...
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Relationship
There are a lot of moving parts behind the scenes in Cerner's system with integration and various...
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Relationship, Product
Cerner's RIS is rock solid and does what we need. We experience some issues whenever there are...
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Operations
With Cerner, a lot of the time, we are trained in a hand-me-down manner, where we are shown how a...
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Operations, Product
I have only dealt with Cerner's RIS, so I know it inside and out, and I can only see us using that...
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Culture
We are trying to step away from Oracle Health. They are very much focused on quarterly expectations...
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Operations, Value
Oracle Health has a premier pass that provides access to a lot of training classes, and it is what...
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Product
The feedback that I get from physicians and nurses about Millennium PowerChart is that it is the...
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Loyalty
There are a lot of C-suite people who are Oracle Health shops that are very unsure about what Oracle...
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Relationship
Oracle Health’s support is something I have to get involved in way too often, and I normally have to...
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Relationship
We would like Oracle Health to be proactive and reach out to us about technology deprecations. We...
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Product
There is a lack of standardization in Millennium PowerChart. The vendor will put out a tool, like an...
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Product
Millennium PowerChart is not a terrible tool, but it isn't great. I haven't seen anything innovative...
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Operations
During our last upgrade, we scheduled downtime, and several hours into it, Oracle Health finally...
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Relationship
Oracle Health has been a positive support; however, we have a good deal of customization.
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Product
The flow in HealtheCareManager is very user-friendly for care managers to manage their patients....
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Loyalty, Product
We are adding direct messaging to our care management platform, and what originally was a simple...
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Culture, Value
For the most part, the vendor keeps all of their promises. There is always something that can't be...
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Loyalty
My satisfaction with the solution's ability to drive tangible outcomes will be higher with the new...
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Operations, Product
Once users get trained on Millennium PowerChart and get the hang of it, it isn't that horrible to...
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Relationship
Oracle Health’s support is fine and good. At my level, Oracle Health’s proactivity is fine. They do...
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Operations
During the implementation of a specific upgrade, Oracle Health was very good with sticking to the...
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Product
In terms of new technology, Oracle Health has a paging system that is integrated with our EMR. The...
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Product
The organization that I was at before also used PowerChart Ambulatory, so it is a system that I have...
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Loyalty
I don't foresee us moving to a different solution because I realize going from one EMR to another is...
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Operations
The implementation of PowerChart Ambulatory went smoothly. The initial training was good, but a...
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Product
The interoperability is okay. For what I need to do in PowerChart Ambulatory, we can do things...
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Product
Something very big within the organization from a research standpoint is quality metrics. I have...
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Relationship, Value
It seems like the system breaks on its own a lot. We will have gone many months filing a certain...
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Relationship, Product
The vendor is getting into rolling out an entire rewrite of the financials with what we are hearing....
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Operations
The implementation was obviously a very big project, so it took more than a year. When we launched,...
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Relationship
The customer support is still in transition from the Cerner way to the Oracle Health way, and the...
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Relationship, Product
EHR Nursing Mobility has been pretty stable, but the communication on the stability is lacking....
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Product
Because EHR Nursing Mobility is cloud based, we get an email that these new functions in the...
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Loyalty, Product
EHR Nursing Mobility has been pretty status quo lately; EHR Nursing Mobility as a whole has always...
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Loyalty, Product
Some things that we would like Oracle Health to improve on HealtheRegistries are not tying every...
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Relationship
We don’t open a lot of tickets for HealtheRegistries; it just works. When I opened a ticket with...
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Loyalty
HealtheRegistries is fairly real time, and it is faceup for providers. The overall quality is pretty...
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Culture
An example of where Oracle Health hasn’t kept their promises would be when we ask for specific...
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Culture, Value
If we ask to get a quote for just one piece of technology so that we can see whether we can...
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Relationship, Operations
Oracle Health could improve their communication. Because they have outsourced some of their...
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Value
The CareTracker solution that Cerner bought with Siemens Healthineers some time back needs to be...
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Loyalty, Product
I am excited to learn a little more about how Oracle Health is changing their business object...
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Relationship
When it comes to integration, we have to figure out the customization. Oracle Health is not willing...
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Culture, Value
Oracle Health absolutely tries to charge us for pretty much anything that they can, and then we have...
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Relationship, Product
One of Oracle Health’s new platforms is beautiful. The vendor is very open to all the suggestions,...
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Relationship
Ever since Oracle Health took over, the customer service has dramatically diminished. For example,...
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Product
Millennium PowerChart is very simple for us, and that is the way it should be. We go into Millennium...
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Product
I would like to develop my own query templates in Millennium PowerChart, but that is something that...
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Product
The limitation of Oracle Health is that most health systems out there use Epic. I would recommend...
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Loyalty, Product
If I could choose any EHR solution today, just to get everybody off my back, I would go with an Epic...
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Loyalty, Relationship, Product
Oracle Health has really upped their game. They have opened so many APIs recently. I have been happy...
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Product
Millenium PowerChart is exceptionally user friendly. Coders can find what they need in the right...
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Product
From a managerial standpoint, I like Millenium PowerChart because I can go back in, see when things...
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Product
I always like things to be efficient, so there is an opportunity for improvement that is not a big...
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Product
Some processes are automated, but that can sometimes be a detriment, so I don't know how I feel...
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Relationship
I would suggest to Oracle Health that they be more responsive to tickets, though that is probably a...
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Product
I don't think the system handles large amounts of data very well. We have a lot of visits,...
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Relationship, Product
We hear from some vendors that Oracle Health doesn't play well with others. They might not say it...
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Value
There is a fee anytime there is a review to be done to see whether we are doing things in the most...
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Product
A strength of the product is that we can see all the information we need to see. The product is...
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Relationship, Product
Oracle Health does not keep all their promises. We have a lot of quirky billing problems in Oracle...
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Loyalty, Product
Oracle Health Practice Management encompasses a lot. That is where we do all of our scheduling and...
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Product, Value
We get charged by Oracle Health for all updates and things. Also, Oracle Health supports...
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Relationship
Since the change to Oracle Health, there have been pluses and minuses. We feel like there is more...
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Relationship
PowerChart Ambulatory has new technology. Oracle Health is updating things. And Oracle Health's...
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Relationship
We have an executive client associate manager with Oracle Health who has been with us for a long...
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Product
We have some annoyances with PowerChart Ambulatory. Oracle Health's drug database is not good at...
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Loyalty
Oracle Health Patient Portal meets our needs. It is not perfect, but it is decent. The portal is...
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Loyalty, Product
Oracle Health Patient Portal is fine. There are no upgrades. The vendor hasn't really changed the...
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Relationship
The vendor’s service has gotten better since the last time I talked to KLAS. The vendor's support...
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Product
The product is very flexible, and we can build around the workflow quite easily, but there are...
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Culture, Value
To improve my overall satisfaction, I would like to see the vendor offer some things without...
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Product
Because we are on CommunityWorks Financials, things are hard. I'm sure some Millennium clients can...
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Product
There is something on the registration screen that is crazy, and it shouldn't be that way. My...
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Culture, Value
The only reason the vendor doesn't charge us for some things is that we raised such a stink about...
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Relationship
The support people take a little too long to respond to service requests. When we do get the...
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Relationship
Oracle Health has put a crew together. They help us with the changes that they are making to the...
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Culture, Loyalty, Relationship
I wouldn't buy HealtheIntent again knowing what else is out there. I don't think that the vendor...
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Relationship
Oracle Health is reactive in terms of the improvements they are making. They are waiting for clients...
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Product
HealtheIntent inherently has value, and there are some good things about it. The system is good if...
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Loyalty, Relationship, Value
Oracle Health brings a lot of value. They have been a solid vendor. Regardless of whether we love or...
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Relationship
We have an account representative who works very hard for us, but Oracle Health seems to make things...
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Relationship, Value
Oracle Health charges for everything. In the past when they were Cerner, our account representative...
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Loyalty, Operations
I find CommunityWorks Financials fairly easy to use. I was not trained on it, but I do still manage...
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Loyalty, Relationship
Oracle Health needs to listen more to their customers. I realize that Cerner is just a piece of...
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Relationship, Value
We pay a lot of money. To make me more likely to recommend CommunityWorks Financials, Oracle Health...
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Relationship
I'm not 100% sure whether I would buy CommunityWorks Financials again. We have had a lot of...
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Product
We are trying to start up a couple of different things like the electronic case reporting and QRDA...
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Relationship
Unfortunately, any time we call in with issues to Oracle Health, they are not handled like they used...
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Operations
Oracle Health has made a lot of changes to the product itself. Some have been positive, and some...
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Product
The integration with the EMR is one of HealtheIntent's biggest strengths. There is also integration...
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Loyalty, Product
Oracle Health is working on the things we have recommended. We would like to use some more tools...
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Product
I feel like Oracle Health doesn't have enough resources. Our area is so different than the rest of...
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Operations, Product
When we manage HealtheIntent, there are so many tools for things like uploading data and writing...
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Loyalty, Product
I believe Oracle Health is going to a SaaS model. They just want to push the system out there on the...
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Relationship, Operations
Because of the relationship with Oracle Health, at least in my world, most of the projects are...
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Relationship
Since the Oracle Health purchase of PowerChart Ambulatory and maybe even going back through the days...
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Operations, Product
My overall satisfaction with PowerChart Ambulatory is because of the place I am with it as opposed...
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Product
Honestly, the outlook with Oracle Health is very good. The metadata is the heart of what Cerner is....
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Relationship
We had an issue with our current upgrade, and we had a service request opened with Oracle Health,...
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Loyalty, Product
Oracle Health has a pretty robust cloud solution that we are actually using now; it is called...
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Culture, Loyalty, Product
Oracle Health has taken over Cerner and is now doing things more the Oracle Health way. In terms of...
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Operations, Product
The concern with Millennium PowerChart is not with the product; it is with our IT people. They just...
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Product
I like that Millennium PowerChart pulls data into an infection prevention summary. I don't know...
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Product
One thing that really bugs me about Millennium PowerChart is that I can go to results review and go...
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Product
The one thing with Millennium PowerChart that I absolutely dislike is that I cannot create my own...
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Loyalty, Value
We aren't moving away from Oracle Health because of Millennium PowerChart, per se. This change is an...
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Relationship, Product, Value
There is some good utility in Millennium PowerChart, and it takes care of a lot of things that other...
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Relationship
I know our senior leadership has conversations with Oracle Health, but it is mostly to yell at them.
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Value
As soon as we told Oracle Health that we were leaving, they stopped helping with anything unless we...
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Product
A lot of the newer tools in PowerChart Ambulatory, like dynamic documentation, are useful, but they...
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Value
Oracle Health charges a lot for what they do. It seems like every time there is an update, we have...
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Operations
We have sent people for different types of training with Oracle Health, and that has gone well. But...
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Relationship
We are not fans of Oracle Health’s customer support. It is a constant sea of service requests....
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Product
I am sure the Cerner Patient Accounting system can do things, but we can’t get Oracle Health to set...
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Product
If we are looking at a patient's account in Cerner Patient Accounting, there are multiple ways to...
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Product
The best quality of Millennium PowerChart is that it is integrated with most of our other...
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Operations, Product
Millennium PowerChart is not the easiest EHR to use. It requires a lot of training for someone to be...
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Loyalty, Relationship
There is not a ton of executive support, at least in our case. We have had very limited executive...
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Relationship, Product
Most of the enhancements that we take related to Millennium PowerChart are things that we have to...
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Operations, Value
Almost all of Oracle Health’s training is at a cost, and we still have to localize it. So even when...
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Culture, Loyalty, Value
Millennium PowerChart is an extremely expensive product compared to other EHRs of a similar size,...
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Loyalty, Value
With HealtheIntent, the functionality for cost and utilization was not that good, and that was why...
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Culture, Loyalty, Relationship, Product
When shopping for population health products, it is important to understand how forward-thinking a...
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Loyalty, Product
The market space has added some other vendors, and we have chosen to stand up one of those vendors'...
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Product
With population health tools, when we are in the EHR, it is hard to go to a different place and get...
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Product
I don't do too much in Millennium PowerChart. I mostly just enter notes, look at blood work, and...
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Product
Millennium PowerChart just has a lot of different areas where documentation can be entered so that...
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Product
It is difficult to find things in Millennium PowerChart, and there is nowhere to chart things. There...
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Product
The one downfall of Millennium PowerChart in my role is that I monitor the patients in different...
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Loyalty, Product
We have been talking to Oracle Health about their new portal because we aren't sure what they are...
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Product
Oracle Health's portal integrates with our EMR, and there are some benefits to that. Patients can...
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Product
Oracle Health needs to bring more feature functionalities forward, like customization and the...
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Product
We have a large elderly population, and they struggle with using Oracle Health's patient portal....
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Relationship
There isn't really anyone to call at Oracle Health. We just have a generic support number. That can...
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Culture, Loyalty, Relationship
My challenge with Oracle Health is that they are developing things and aren't communicating what...
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Value
Cerner Patient Accounting is pricey, and Oracle Health charges for every little thing. They...
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Operations, Product
Oracle Health has a bit of an education piece we can go into, but it isn't intuitive. We have to...
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Culture, Value
Oracle Health hasn’t been promoting anything lately. They don’t bring new technology to the table...
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Product
I would like to see the whole Cerner Patient Accounting system improved. It is physician based, and...
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Product
In Cerner Patient Accounting, it is easy to look at accounts and get some patient accounting things...
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Product, Value
On the cost report side of Cerner Patient Accounting, when I'm audited and have to pull...
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Loyalty
As a system, we are going to a different vendor, so in the next few years we are ramping down with...
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Culture, Value
Oracle Health really hasn’t charged us since we signed the contract. They don't nickel-and-dime us...
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Product
What sets Oracle Health apart is their ability to onboard claims data really efficiently. A lot of...
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Loyalty, Product
We would like to see more customizability with HealtheRegistries. Oracle Health basically makes us...
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Loyalty, Product
With HealtheRegistries, we would like to see the vendor expand to more chronic conditions and more...
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Operations
There wasn't a lot of video training; we were given a lot of wikis and guides. That was not as...
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Loyalty, Operations, Product, Value
We are a little newer with HealtheCareManager but are overall pretty pleased. The first few months...
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Culture, Product
The timelines are good, but it felt like when the vendor showed HealtheCareManager to us, it had all...
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Operations
We didn't have a great implementation. We used Oracle Health consultants, and they didn't really...
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Operations
For HealtheCareManager, they had a learning portal, and that training module was good because we...
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Product, Value
We probably don't use the system to the extent that a lot of deployments do. There is very little...
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Value
The big challenge is the cost of implementing anything. The product is very expensive, and the...
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Loyalty, Product, Value
The strengths of PowerChart Ambulatory are the things that have come out recently. For example,...
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Operations, Value
Implementations are extremely time-consuming. My experience with using Oracle Health as the resource...
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Relationship
A timelier response would be a starting point for improving the support from Oracle Health. We can...
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Relationship, Product
Oracle Health could improve their tools online for people to troubleshoot their own issues. Right...
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Relationship
Recently, we have seen a significant improvement in the knowledge of those who respond to our...
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Culture, Value
The pricing for the system has gotten worse since Oracle Health took over. The prices for new...
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Operations
When it comes to training, I don't think Oracle Health gets their information out, so it is hard for...
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Relationship, Product
I like a lot of the vendor's regulatory things. The vendor does a very good job of supporting...
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Relationship
Oracle Health hasn't fulfilled a lot of their support promises to us in terms of turnaround times...
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Relationship, Product
We haven't had any issues with EHR Nursing Mobility, but Oracle Health hasn’t really delivered...
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Relationship
Getting support with any Oracle Health solution is very difficult. We don't get quick answers. We...
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Operations
There is no ongoing training from Oracle Health. We are on our own, and we had to figure things out...
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Relationship, Product
Oracle Health doesn't make any detailed promises, which gives them a lot of flexibility. One of the...
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Value
Oracle Health charges for every little thing. It takes months to negotiate through because we get...
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Loyalty, Relationship
Right now, Oracle Health is engaged at the executive level, so that is starting to drive...
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Loyalty, Product
The Oracle Health products themselves work well. The problem around EHR Nursing Mobility is Wi-Fi....
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Loyalty, Relationship
Oracle Health could be more proactive by taking direction from their user groups, and I know they...
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Operations
I would like to be able to present a workflow or a use case to Oracle Health and have them push the...
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Loyalty, Relationship
The product quality of Inpatient Behavioral Health is climbing, so it is heading in the right...
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Relationship, Product
Cerner Patient Accounting is an unrefined product. There are a million things that we can do in it,...
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Relationship, Product
The annoying thing about Oracle Health's upgrades is that we had to take multiple upgrades in one...
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Loyalty
We have chosen to deintegrate the system with a lot of things because deintegrating isn't always the...
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Operations
There isn't really any training for the system. I think users can take a class, but we haven't sent...
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Product
I guess I would buy Cerner Patient Accounting again. We have done a lot of work on Cerner Patient...
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Product
I don't have doctors or nurses complaining about the inpatient side. Oracle Health's design on the...
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Product
I would like to see a better medication reconciliation process on the clinical side of the solution....
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Culture, Value
Oracle Health charges for everything. They are maybe worse than Cerner. I want to see the platforms...
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Product
The ambulatory coding is a bit of a nightmare. I don't think Oracle Health put enough automation...
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Culture, Product
Across the board, I would like to see a better invoicing methodology. I want to see advancements and...
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Loyalty, Relationship, Product
Oracle Health probably didn't realize they were going to have to rebuild a lot of the code...
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Loyalty, Product
Performance seems to be lacking a bit in terms of speed in the ambulatory space. On the doctor’s...
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Relationship
We struggle with support; there is less of a focus on it. This is not super surprising with Cerner...
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Loyalty, Relationship, Product
Things are better and worse in some areas than others. I believe Oracle Health is trying to play...
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Product
There are multiple ways to do things in the system. Sometimes that is good, but sometimes it makes...
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Product
Oracle Health's suite of mobile apps is a highlight. It puts things at the fingertips of providers...
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Product
At the end of the day, we take really good care of our patients using the system. The system's...
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Product
There are particular places and elements in the system that could be more streamlined. For example,...
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Relationship
I think staffing challenges are endemic across the country these days. It is tough to get enough...
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Culture, Value
I would say that the vendor doesn't charge us for every little thing, but there are additional...
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Loyalty
We will get on RevElate, but we don't want to be the first or last for that. We are pretty stable on...
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Loyalty, Product
As with most vendors, I always remain disappointed that financials come last on the development...
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Operations
When Oracle Health does releases, they could improve the training on the new functionality and best...
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Value
I would evaluate Oracle Health again. I would buy Cerner Patient Accounting again if I still felt it...
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Relationship
Since Oracle acquired Cerner, they have made many changes to the support model. We all hoped the...
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Relationship
I have very direct relationships with the leaders over at Oracle Health. I have a good relationship...
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Product
We used Oracle Health’s RHO for one of our upgrades, and it sucked.
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Product, Value
With PowerChart Ambulatory, the referral management is nice, but it is just not complete. Referrals...
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Operations
When we went live with CommunityWorks Clinical Suite, many other facilities in our area were also...
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Relationship
Just for regular everyday service, there is both a telephone process for entering a ticket as well...
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Culture, Value
One of the big things we were hoping for with CommunityWorks Clinical Suite was that we would be...
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Product
Our frontline staff and physicians are frustrated with the product and feel that it impedes their...
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Relationship
We do have what is called a client accountable executive who is our overall contact. This individual...
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Operations
The implementation of the CommunityWorks Clinical Suite product was extremely poor, and the ongoing...
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Operations, Product
For me, this solution is easy to navigate. It is easy to find things, and I know exactly where to...
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Value
In the past I have felt like part of the problem was that the vendor charged for every little thing,...
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Product
There are some things that I don't like in this solution. There are some things that we might have...
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Product
It seems like there are a lot of new tools out there that Oracle Health could perhaps leverage....
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Relationship, Operations
Since Oracle Health took over, I don't really have any frontline dealings with the vendor. We would...
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Relationship, Value
All support now just seems to be a process of putting in tickets and waiting, not hearing back, and...
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Product
I don't have any issues with this solution. We made some mistakes when we built it, but I don't...
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Product
I like that it doesn't take us too long to get somebody up to speed because the system is used...
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Culture, Loyalty, Relationship
I'm a little reserved on answering whether the vendor keeps all their promises. Under the Cerner...
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Operations
A lot of the vendor’s training opportunities require travel. I would like it if they had more...
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Loyalty, Value
The product does a good job of being a patient care system. It is a little click happy, but it puts...
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Value
Cost is certainly a consideration. The system costs a lot, and it doesn't do much more than our...
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Relationship
The support is bad. We can't call the vendor for the things that we used to. They reduced the amount...
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Relationship
The vendor has had hardware failures that have been kind of embarrassing for a very large company....
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Product
I would not buy this product again. We went backward in a lot of our abilities. That is just the...
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Loyalty, Value
Right now, Oracle Health Patient Portal is not so easy for patients because the upgraded portal...
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Product
Millennium PowerChart is a feature-rich solution. We can make it do anything, and it does a nice...
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Loyalty
We are considering continuing with Oracle Health because we have a significant investment in the...
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Culture, Loyalty
We are considering switching from Oracle Health because of the way they structure their contracts....
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Culture
Oracle Health Patient Portal works the way that Oracle Health said it was going to. But the other...
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Operations, Product
There isn't a lot of training for Oracle Health Patient Portal. For a patient to navigate Oracle...
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Loyalty, Relationship
Oracle Health is not proactive. Before all of our issues in the last year, I probably would have...
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Value
Oracle Health charging for everything is a big change that happened when Cerner went to Oracle...
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Product
With Oracle Health Patient Portal, with the regulations these days with results and patients, I like...
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Loyalty
The version of the Oracle Health Patient Portal doesn't have all the functionality that some other...
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Operations
I don't think Oracle Health does a really good job of training or retraining. They have some room...
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Relationship, Operations, Product
Oracle Health is a partner that is engaged and interested in the success of my practice. We have had...
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Product
The system is missing some functionality. We expected that it would count the visits in the rehab...
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Loyalty
Oracle Health is moving all their modules to be cloud based, and that will be a plus. That will...
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Relationship
I would be happier if Oracle Health's help didn't take as long. We are still navigating rough water....
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Relationship
When we first went live with the solution, I would have given Oracle Health full marks for support....
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Culture, Value
With Cerner, there is a charge for everything. Every time I turn around, there is a new charge for...
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Culture, Operations, Product
PowerChart Ambulatory is pretty easy to use. We have used it before, so we are pretty good with it....
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Loyalty, Relationship
Oracle Health has engineering teams and subject matter experts who are focused on the Cerner side of...
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Relationship, Product
Ever since Oracle purchased Cerner, the vendor's support and development have degraded quite a bit....
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Product
Integrations with Millennium PowerChart depend. There are certain things that Oracle Health does...
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Relationship
We would like Oracle Health's customer support people to get back to us. The vendor does a great job...
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Product
There are some ongoing design limitations that we have run into with Millennium PowerChart. The...
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Relationship
We get lots of flashes, distributions, and proactive things from Oracle Health. We have a whole list...
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Product
Millennium PowerChart is fairly straightforward. Oracle has an upgrade center, and they handle...
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Culture, Value
Even though we are already in their environment, if we add a different module from Oracle Health, we...
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Operations
Oracle Health could improve their implementation services by sticking to a timeline. That is the big...
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Product
Once EHR Nursing Mobility is working, it is great, and the data it gathers really helps create...
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Relationship
Oracle Health has a ticketing system that we have to log in to and put a ticket in. Their timeliness...
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Relationship
The people we are working with at Oracle Health who are trying to help us are easy to work with....
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Culture, Relationship
Oracle Health needs to be more candid about what they can and cannot do. We are a fast-growing...
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Operations, Product
Since the implementation, we are still struggling with CommunityWorks Financials. Things are not...
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Relationship, Operations
I hate Oracle Health's support after a go-live. They are awful. During our entire go-live, as we...
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Loyalty, Product
CommunityWorks Clinical Suite doesn't quite meet our needs because we are still learning. It will...
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Culture
We had issues on CommunityWorks Clinicals Suite that we have worked out, but I think that Oracle...
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Loyalty, Product
We are on the most current version because CommunityWorks Clinical Suite is a standard platform, so...
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Operations, Product
CommunityWorks Clinical Suite is the best that is out there for our hospital size. What we came from...
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Relationship
Support is one of Oracle Health's biggest areas for improvement. I have a full-time employee...
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Loyalty
Millennium PowerChart is pretty effective as a clinical system but is terrible and significantly...
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Loyalty
Oracle Health's road map is not completely clear about the future of the system in its current form....
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Culture
Invoicing and contracting are issues in Millennium PowerChart. All of our Cerner contracts have been...
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Loyalty
If we were starting from scratch with a new health system and had to pick a vendor, we would pick...
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Loyalty, Relationship
Oracle Health keeps most of their promises. We do a lot of work with them on bringing external data...
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Loyalty
Part of our organizational strategy is to align Millennium PowerChart with ERP systems, supply...
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Relationship, Product
Usability is the main thing Oracle Health needs to improve, but they seem to be getting better. A...
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Relationship, Value
The analyst build tools in the solution are antiquated, time consuming, and unintuitive. Oracle...
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Operations, Product
Integration is challenging. One project we had was an interoperability project that went terribly....
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Product
Knowing what I know now, the recent trend is after acquiring Cerner, Oracle Health seems to have a...
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Culture
We are in some disputes with Oracle Health. It is hard to trust the things that are said to us...
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Value
The vendor’s prices have certainly gone up, and I don't necessarily feel like the value that we...
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Loyalty, Relationship
For a long time, I thought Cerner, prior to being acquired by Oracle Health, was the real innovator...
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Culture, Loyalty
We are heavily considering making the product part of our long-term plans. We need to see some more...
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Relationship
Our client executive is heavily involved. Above them, the ability to solve problems seems to wane.
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Product
Cerner still has some growing to do. Some of their things don't make sense. The system could be a...
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Relationship
The vendor’s support service could be better. I would like to see quicker response times and...
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Product
Oracle Health can customize what we need to serve our population in the best way possible. The...
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Relationship, Product
It seems that when there are integration issues, like with stability and reliability, there is a...
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Product, Value
We have seen multiple patients at this point who were diagnosed with something very difficult to...
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Operations
To use this solution, we really need training and report output. If we are not in there frequently...
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Product
The reporting training could be more robust so that we can get useful data out of the system in a...
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Culture, Value
There are frequently new packages and things being offered by Oracle Health. We are not taking...
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Relationship
Oracle Health has been very inclusive within the project overall. The solution also definitely...
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Product
I would say the greatest points of success we have seen with HealtheRegistries revolve around the...
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Relationship
Our facility has a person from Cerner who is contractually obligated to work on things from us for a...
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Operations
Training may be kind of a weakness for Cerner. Cerner will often send out a big data dump out of...
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Relationship
Our ability to work with people from Cerner who are empowered to solve our problems is a little low....
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Relationship
Honestly, I don't think that Cerner tries that hard. One excuse they like to use is that they can't...
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Loyalty
Cerner is part of our long-term plans. It is difficult to make a commitment to something as big as a...
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Product
For the most part, CommunityWorks Clinical Suite is a very usable, relatively intuitive system. Its...
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Relationship, Product
Cerner could improve their service by making things more usable. We would like to be able to revisit...
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Loyalty, Product
I have worked with Cerner's and Epic's systems for most of my career, and then I went to...
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Culture, Product
I would probably tell an organization looking at CommunityWorks Clinical Suite that when they start...
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Culture, Loyalty
I think Oracle Health is going to make a change. I want to see what Oracle Health will do with the...
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Operations, Product
CommunityWorks Clinical Suite isn't a hard system to learn.
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Operations
Cerner doesn't offer ongoing training. Training would absolutely be beneficial, especially since we...
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Product
Cerner Patient Accounting struggles to integrate with other vendors' systems. We have our...
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Product
On the claim side of Cerner Patient Accounting, the system's design is pretty good. It is user...
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Product
With Cerner Patient Accounting, we have had to train ourselves on so many things. That has been...
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Relationship
For Cerner, when we need something to get done, updated, or changed, the vendor will call it a...
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Relationship
The only time I saw Cerner come to talk to us about our needs since I have been at my organization,...
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Operations
Organizations considering Cerner Patient Accounting need to make sure that their explanations of...
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Relationship
We have a lot of issues that have been outstanding for a very long time that Oracle Health hasn't...
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Loyalty
Oracle Health is getting ready to come up with a new product that we are going to be transitioning...
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Relationship
The vendor is getting fast in terms of support and stuff like that. They are moving faster on...
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Operations
To improve, the vendor needs to make sure their staff has knowledge of the actual healthcare...
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Operations
We are going through an uplift right now. It is basically a big optimization, and it has been great....
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Culture, Value
Things have gotten more expensive with how Oracle Health has taken over, and that may just be a sign...
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Operations, Product
The product is easy to use. We can take a new user, and it doesn't take them a long time to get...
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Relationship
The vendor needs to work on support. Some of it has been offloaded overseas, and that makes things...
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Loyalty, Product
Sometimes organizations don't know what they don't know from other companies, but we have had...
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Product
One of the product’s biggest strengths is reliability. Each time we have an update or maintenance,...
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Culture
With Oracle Health, every opportunity is a sale opportunity. They will promote certain aspects,...
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Product
Cerner's product was engineered and developed for an acute space, not an ambulatory space, and the...
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Relationship
Our state has some legislation regarding certain things we are required to document in our EHR, but...
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Relationship
Oracle Health is not consistent in delivering what they have promised to deliver. They are very slow...
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Operations, Product
The product has a lot of information. The vendor tracks everything. Their audit trail construction...
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Loyalty, Product
The searchability from a user's perspective isn't there. We just have to know where things are to...
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Loyalty, Product
The next phase of what we are trying to do is make more of our third-party connectivity in real time...
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Loyalty, Relationship
We have made requests, but we are giving the vendor a year because they are in transition to Oracle...
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Product
We are in the cloud. We are part of a shared space up there, so a lot of the upgrades are for other...
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Relationship, Operations
The transition from Cerner to Oracle Health has been really rocky, and I knew that the organization...
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Loyalty
We partly moved to another platform because an application that Cerner had just wasn’t up to what we...
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Loyalty
Another organization isn't going to be able to host us for much longer, so we will have to switch to...
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Relationship, Operations
In terms of support, Oracle Health's service hasn't been the best or most knowledgeable when trying...
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Culture
I have invoices that are years old that I cannot get anybody at Oracle Health to rectify because...
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Loyalty, Relationship
Ever since Cerner announced that they were going to go through an acquisition, they put everything...
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Product
Oracle Health Patient Portal really lacks functionality. We actually have been using a third party...
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Product
The biggest area that would be my biggest complaint with Oracle Health is what they lack in...
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Product
I think Oracle Health's clinically driven revenue cycle is very frustrating from a coder's...
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Relationship, Operations
During the acquisition where Oracle Health was purchasing Cerner, we lost a lot of the staff that...
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Loyalty
We had a multitude of different systems across different platforms that we narrowed down into one...
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Loyalty
I would like to see Millennium PowerChart's slow road map improved. We are in the process of moving...
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Loyalty, Value
If I were talking to a smaller hospital system that was looking to use something cheap and if they...
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Value
Our run rate on Millennium PowerChart is probably close to what our run rate would be on other...
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Relationship, Product
It isn’t like Oracle Health doesn’t mean well, but really moving the needle in healthcare takes a...
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Loyalty, Product
We have talked with Oracle Health about their vision. We have looked at their planned portfolio of...
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Product
The biggest burden that clinicians have is the clinical documentation burden. So the digital...
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Loyalty, Relationship
Oracle Health has gotten worse over the past few months because it is not clear who is in the...
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Value
The product is not very difficult to use for patients. It is not exceptional, but it is fine. For...
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Product
One thing that I hear from our behavioral science folks is that they like the system. They initially...
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Relationship
Oracle Health's support has been very strong for our go-lives. I think that the vendor has been very...
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Value
Increasingly, our answer to whether Oracle Health delivers new technology that meets our needs is a...
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Loyalty, Relationship, Product
My sense of Inpatient Behavioral Health is that Oracle Health is starting to figure things out. They...
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Culture, Value
Oracle Health keeps all of their promises on the inpatient side. I feel less nickel-and-dimed with...
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Loyalty, Product
We heard in our survey results that different products don't talk to each other, including...
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Product
As a whole product, I think Millennium PowerChart is at a strong, high rating for the functionality...
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Loyalty, Relationship
I have seen a lot more executive involvement from the vendor than I used to. I think the vendor...
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Loyalty, Product
If I were in the market for a new ambulatory EMR today, I would still have Oracle Health at the top...
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Loyalty, Operations
In terms of training, Oracle Health is probably still in that middle range because we are still...
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Operations, Product
Part of the product's lower ease of use is self-imposed. We have not taught our clinicians some of...
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Relationship
Oracle Health's support is getting better. Instead of having a dedicated support team with servers...
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Culture, Value
Oracle Health is increasingly keeping their promises on the ambulatory side. That is an Oracle...
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Loyalty, Product
Generally, the views, templates, orders, and preference lists are less HTML based and more difficult...
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Loyalty, Product
We have the system really well tooled for a certain area, and there will be a bit of a step back...
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Relationship, Product
Oracle Health doesn’t keep promises to perform required upgrades at the home-based city level to...
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Product
The worst things in Oracle Health's system are ambulatory scheduling efficiencies, interoperability...
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Operations, Value
With the system, we have improved the physician and nurse experience by targeting individualized...
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Relationship, Product
Oracle Health supports our integration goals. However, we don't use a lot of the things that they...
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Relationship
Executive involvement is one area where Oracle Health has been good for us. We have had a good...
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Relationship
When we were going to make a change with Oracle Health, they didn't have the functionalities...
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Loyalty
We are moving away from Millennium PowerChart. We have struggled with Cerner for years as we have...
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Loyalty
Because of the acquisition of Cerner, Oracle Health is going more heavily into technology. They want...
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Loyalty
The presentation of Oracle Health’s road map is nice, and the communication is fine, but I’m...
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Relationship, Value
For anything that has to go internally to Cerner for a response, we are constantly asking whether we...
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Culture, Operations
If I were talking to someone considering going with Cerner Patient Accounting, I would tell them not...
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Relationship
We have some issues with Cerner, but they are the same old thing. Cerner kept pushing for this...
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Loyalty, Product
I know that Epic is the big contender with Cerner. I have only seen Epic's system a little, and I...
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Relationship, Product
Cerner innovates, although I haven't seen any major things lately. I know they have done a couple of...
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Relationship
Oracle Health's executive involvement has been middle of the road.
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Loyalty
With the transition to Oracle Health, there is a tremendous amount of talent, much bigger than...
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Loyalty, Product
I think Millennium PowerChart is a very typical solution. It is fine, but there is definitely a lot...
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Product
The biggest strength of HealtheIntent is direct access to query the data ourselves. It is very...
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Relationship, Product
The analytics are not as user friendly and not as intuitive as we would like when it comes to the...
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Operations
To improve the implementation process for upgrades, Oracle Health could have more communication and...
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Relationship, Operations
Oracle Health supports us well in upgrades. They do preparation work with us. In our last upgrade,...
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Loyalty
We are leaving Millennium PowerChart because our new leaders like a different vendor. Also, things...
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Relationship
When we log tickets, it sometimes takes longer for Oracle Health to understand what we are saying...
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Product
Cerner's laboratory solution is integrated nicely and smoothly with Millennial PowerChart, and there...
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Operations, Product
We get a lot of upgrades. The vendor tends to want to fix something and then breaks every other...
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Product
Currently, the providers seem to be able to maneuver the product pretty well. It is set up okay, and...
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Product
I wouldn’t buy the product again. If someone is a back-end pencil pusher, the system is fumbly and...
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Operations
The providers need a little more training on how to use some of the things, how to correct things,...
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Product
There are features that Oracle Health talks about that don't work in Millennium PowerChart. AI is...
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Relationship, Product
We are able to get to Oracle Health’s executives. That is good, but we are not seeing movement in...
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Loyalty, Product
Oracle Health has done a better job recently of communicating their vision and where they are going....
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Relationship
Oracle Health shared their road map about what was already GA and what is coming, and they did...
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Product
In our markets, we need to get our clinical teams on the same record for acute care and ambulatory,...
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Relationship
We have had a very good hosting experience in Cerner's remote-hosted option, and we just don't want...
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Relationship, Product
Oracle Health has great engineers. The vendor needs to ensure they engage their customers like us in...
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Loyalty, Product
Oracle Health supports things from a behavioral health integration perspective. From a standalone...
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Relationship
The vendor really has to make sure they don't mess up anything from a business relationship...
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Relationship
Oracle Health’s support was one of the first things that deteriorated, but it has improved. Their...
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Product
I need to see Oracle Health deliver on four priorities from a product perspective. First is the...
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Loyalty
Oracle Health is delivering what they started to articulate they were going to deliver last year. We...
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Culture, Product, Value
There are so many promises out there right now on the priorities we have. Our contracts don't let...
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Relationship, Product
We use a third-party managed services vendor for Oracle Health application management services, and...
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Loyalty, Relationship, Product
Oracle Health has communicated their vision for the future well. In terms of our priorities, the...
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Relationship
An executive at Oracle Health left, and it is unclear whether the new executive is going to be an...
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Loyalty, Relationship
Balancing the fact Oracle Health is making progress on these road maps, it is still difficult to get...
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Operations, Value
If we want to do anything with Cerner that integrates, they charge us for that integration. So we...
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Loyalty
A company is only as good as their weakest link, and the problem with Cerner right now is Cerner...
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Relationship, Value
Cerner is legendary for nickel-and-diming; it is their middle name. If it sounds like we have a...
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Culture, Product, Value
Cerner is a good marketing company, but the product doesn't live up to the marketing. Cerner Patient...
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Product
Millennium PowerChart is a great clinical product. It has good coverage. The recent upgrades from...
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Operations, Product
Millennium PowerChart is not intuitive. Even though it has been around forever, it still takes quite...
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Loyalty, Relationship
At this point, continuing with Cerner was not a good deal for the hospital versus going to another...
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Relationship
Oracle Health has some room for improvement when it comes to troubleshooting and resolving issues...
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Loyalty, Relationship, Product
There are changes coming to the system's interface and to Cerner, but those changes have been...
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Loyalty, Product
Oracle Health's delivery of code has improved. We just did an upgrade, and that upgrade was...
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Operations, Product
PowerChart Ambulatory is hard for our ambulatory physicians to learn to use. We have spent many...
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Relationship, Operations, Product
The legacy Cerner approach was not to do everything. Cerner wasn't like Epic, who had a product for...
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Loyalty, Relationship, Product
The vendor's CDA things aren't exciting. Epic has much bigger partnerships there, and they are doing...
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Product
Our care providers and consumers who use Oracle Health's platforms say that those platforms aren't...
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Relationship
The things we need from Cerner aren't very different this year than they have been in years past. We...
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Loyalty, Relationship
Oracle Health's vision is all high-level puffery. I love their focus on interoperability, open APIs,...
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Relationship
Oracle Health is trying to cling to us with a white-knuckle hold. They are meeting with our senior...
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Loyalty
Over the next year, I think that Oracle Health will keep up their death spiral. They keep falling...
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Relationship
Oracle Health needs to listen to us and understand what our problems are. The vendor has lost so...
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Product
Millennium PowerChart is really good. We are able to build out new things to support our regulatory...
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Relationship
I have spent some time with a fair number of other Cerner clients recently, and it sure would be...
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Loyalty, Product
Oracle Health has talked about the bedside and the back room, and they have all the capability for...
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Product
We get generic complaints about PowerChart Ambulatory being too complicated.
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Relationship
There are a handful of folks at Oracle Health who, if we talk to them, are very helpful. But as a...
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Culture
There is a lot of stuff in the pipeline from Oracle Health, but we have seen very little so far. I'm...
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Relationship, Operations
The vendor's implementation services could be better because they have had some pretty high staffing...
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Product
The integration could be better, and that is primarily because we are the ones who have done a lot...
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Loyalty, Value
We were considering moving to Epic, but we decided to stay with Cerner because of finances and the...
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Loyalty, Product
The product is stable and reliable. It isn't as feature rich or user friendly as it could be. We...
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Operations
For others who are looking into Millennium PowerChart, my advice would be to make sure they pay...
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Loyalty
Oracle Health is doing better this year at delivering new technology than they have in the past....
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Loyalty
The vendor's ability to drive tangible outcomes will rate middle of the road until Cerner makes the...
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Value
Cerner does charge for every little thing. They may have functionality with one of their preferred...
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Product
We struggle a bit more than others because we took what another organization had initially. If we...
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Culture
Oracle Health has struggled with staffing. We use their support services. We have been on the system...
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Relationship
The people we work with at Oracle Health have to take a lot back to their leadership, but I really...
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Relationship
Oracle Health has done well with keeping all their promises. Even though I have said I would not go...
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Product
The product is easy to use. All of our information can be right there with just a few clicks of a...
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Operations, Product
It takes a while to learn to use the product because there is a lot to learn. There is a lot of...
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Relationship
Unfortunately, Oracle Health is a little more difficult to work with. Oracle Health does charge for...
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Culture, Operations, Product
Luckily, I'm not involved in the system's upgrades, but I always hear from the IT team about them....
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Product
I like Millennium PowerChart, but sometimes it is too clinical based, and coding is not always...
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Product
The ball has really dropped with CommunityWorks Clinical Suite. We are not receiving updates and...
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Value
Anytime we want something, it comes at a significant fee. Any of our expectations of things that...
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Loyalty
We will not be continuing to use Oracle Health's service.
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Relationship
Initially, we struggled with putting in tickets to have something changed or updated in...
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