Cerner Suite
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
We work with a couple of different levels of people at Cerner, so there is a chain of command that...
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I am not sure whether the solution is part of our long-term plans. There has been discussion about...
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Cerner charges us for every little thing and more. Everything seems expensive.
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Having been on the system long enough, we know there is a lot of value in the system. We put a lot...
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The product is a pretty robust system in terms of helping us do edits on the front end and catch...
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There can be a lot of clicks in the system, and the vendor's charged services piece is more...
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We calculate average transaction values on a monthly basis. We get the values out of Cerner's...
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Cerner’s implementation services have improved. We haven’t really had any training recently.
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Cerner’s quality of support really depends on the team that we are working with. Some teams are...
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Cerner has improved the solution a lot. The soluiton has become a very strong EHR.
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There are too many different ways to do the same things in the solution. That causes inefficient...
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Cerner isn't really good at delivering on the workflow. In the past, Cerner made a recommendation on...
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I think the ease of working encounters in Cerner's system is good. I can see everything in one place....
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When dealing with split encounters or recurring encounters, Cerner has some flaws. I have to create...
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The service from Cerner is not great. The vendor is very slow to respond to us. My first point of...
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We had a difficult go-live, and it has taken us a decent amount of time to stabilize the system. We...
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There are things that I like about Cerner's system. It is more integrated with our other...
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We have a lot of significant order issues. The orders are electronic but are very sensitive, so if...
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We struggle with Cerner. I wouldn't recommend them. Cerner doesn’t have enough staff. They have...
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We implemented Cerner Patient Accounting at one of our hospitals because we had to build the...
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We are working on the cost of getting another system, and we are just trying to figure out the...
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Cerner needs to improve the cash posting at the CPT line level and their practices between the...
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One of the frustrating challenges that we are having is the push to put everything on the cloud when...
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A frustrating challenge that we are facing now with the product has to do with the ability to push...
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The vendor keeps most of their promises, and they don't make a lot of them. We are very engaged, and...
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The CareAware Connect solution itself works really well, but it can sometimes be a bit of a struggle...
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Cerner works to resolve platform-access issues relatively quickly. My challenge is with the...
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Cerner and the CareAware Connect team will reach out to us about new products.
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In terms of our ecosystem, CareAware Connect has an extremely measurable benefit for our...
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Cerner's support waxes and wanes. At times, it is great, and at times, it is not good. Cerner's...
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Cerner has pretty effective training. It was pretty good for being a train-the-trainer model.
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We have had some stability issues with CareAware Connect. We have had a few instances of downtime...
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The best and biggest selling point of the CareAware Connect product is the EHR integration....
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We are hoping that Cerner will develop more physician functionality. There is some good standard...
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We would like to see better assistance from Cerner when it comes to upgrades to their underlying...
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Cerner is moving more infrastructure to the cloud, and I think that is definitely the way to go....
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CareAware Connect is a very intuitive program. There is a lot of ease of use, especially in the...
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The reporting aspect for CareAware Connect is where we struggle a little bit to get exactly what we...
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We haven't really been doing ongoing training from the vendor. But the initial training from the...
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Cerner helped drive our initiative. Our partnership is so valued because we didn't come into it...
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The CommunityWorks platform is not customizable enough. We get stuck in a box in certain...
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Cerner does not give us a full product with each solution. The solutions are limited. To get full...
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We had to develop internal training methodologies because we didn't feel like there was a great...
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Every time Cerner upgrades the product, we have to go through more clicks to get where we want to...
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When we first went with Cerner, their big mantra was about the power of having one EMR that could...
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With Cerner as our EMR vendor, the integration and how the EMR works together with CareAware Connect...
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The challenge of CareAware Connect is that its power is dependent on the ecosystem of our nurse call...
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We have had a long-term relationship with Cerner, and they have been pretty good.
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When we first went to Cerner, their revenue cycle software was in its infancy, but I didn’t know it...
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One of our frustrations with the product is the lack of items that are mobile and patient facing....
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From a clinical side, the product doesn’t function very well for some of our specialty practices....
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We would buy CareAware Connect again because we have to have the functionality it provides. There...
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CareAware Connect is a cloud-based system, so Cerner implements changes. I like that for a lot of...
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In theory, because of the system's cloud-based functionality, the vendor is good about not charging...
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Our internal team decided not to take a recommended setting, so an issue we were dealing with became...
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We are happy with the product's current functionality, but with technology, we are always thinking...
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I have consistently heard from people that CareAware Connect works. It is wonderful, but the...
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Cerner's phone and web support is horrible, and I don't know where the problem is.
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Cerner has nice people who are very responsive, but I don't always have confidence in the answers I...
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I have recommended CareAware Connect. I know other sites have implemented it with more success than...
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We want a system that can handle some patient volume. We are finding in Community Works that our...
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When we onboard new physicians, the vendor gives us training. The training is still very bulky...
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There were no best practices put in place on the system. The vendor rushed the system out. They came...
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Other vendors are having to compensate for Cerner’s lack of integration, not the other way around.
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The system has basic packages. The vendor gives us the pricing and shows off one thing in their...
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The system does work really well. It would be a lot easier if the system were customized to work...
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Cerner charges us every time we turn around. That is very frustrating.
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We used to hear from the vendor's executives and get regular updates, but that is no longer the...
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We are still working on getting used to PowerChart Ambulatory. I feel like I have to work for the...
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Cerner has had a lot of turnover, and their responsiveness has definitely been impacted. That is...
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Personally, I like Cerner. I hear Epic is better. If a certain facility switched to Epic, we would...
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The only time I see Cerner empowering us to share information electronically with other facilities...
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Cerner didn't do quite as well with training as our other vendor. Cerner could have stayed around a...
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When we have issues, it takes Cerner forever to fix them. Sometimes, they can't fix something...
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On the system's financial side, we wouldn't have picked the product if we had known that we were...
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I don't think that any of our financial people would recommend the product at this point. We...
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In terms of making more money, the product hasn't reached our vision at all. We tried to bring our...
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Our host site is trying to add charges to the system, but every change they make has to go through...
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Our host site builds everything for us, so I don't know whether shortfalls are on our end or our...
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The system has a pretty steep learning curve. The vendor could improve that.
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Cerner is always changing and upgrading their systems. CommunityWorks Clinical Suite is pretty vital...
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Cerner's phone and web support people could improve the timeliness of their responses. Our...
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We are a longtime Cerner customer and have been satisfied with Cerner’s product.
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We have had a couple of glitches with Millennium PowerChart that we haven't known about.
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Cerner’s support people work very well with us when we have server issues. They are proactive and...
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Cerner has not kept their promises. There was an application that they were coming out with that was...
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One of the features we implemented had been running for a while, and at one point, it just sort of...
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We have had a couple of interface issues when we have gotten new pieces of equipment, but I don’t...
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The vendor has recently changed their support situation. We have to log in and submit a service...
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The vendor sends out some information before they do upgrades, but the first people that we deal...
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My recommendation of this system depends on who I am recommending it to. If an organization has a...
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The system is really expensive, but everything is really expensive these days. I haven’t had...
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The weakest part of Cerner as a whole is their implementation services. Their implementation people...
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The ease of use of the system is one of the good things about the system. By the time a new...
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When we get an agreement with Cerner, we have to do a lot of haggling. The vendor puts everything in...
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Cerner has a robust upgrade team. We are doing some work with that team, and our last upgrade went...
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Millennium PowerChart presents a vast amount of information to the end user. When users first look...
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We work with an executive who either comes on-site or meets with us regularly. They advocate for us,...
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Cerner isn't going forward with their revenue cycle system. They are moving their whole patient...
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We were supposed to have everything migrated over to the practice management system a couple of...
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Cerner didn't train us on the system's functionality. We usually find things out ourselves. We have...
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Trying to integrate with other solutions, including other Cerner solutions, is hard. We have had...
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We have to design our workflows to get the results we need, but that process isn't always intuitive....
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When we reviewed the market, we didn't end up with anything we wanted from a revenue cycle...
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The practice management system has a lot of positive sides, but we also have quite a few issues with...
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Cerner’s practice management system is built in a way that is opposite to another Cerner system we...
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Cerner is doing a great job at trying to bring more functionality into the system. Oftentimes,...
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We have had the opportunity to discuss things with Cerner associates who have been developing things...
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Cerner is only proactive when we have reviews due to a known issue that another client has. The...
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HealtheIntent is a fantastic tool for advanced clinical decision support for our providers in the...
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In general, one of the major issues that we ran into with HealtheIntent is that it uses a rolling...
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There are some reliability issues with HealtheIntent. There were more issues in the past than there...
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We get great ongoing support and training with the HealtheIntent group. We have good relationships...
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Our product is solid. Our experience with Millennium PowerChart on the inpatient side is much better...
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After the original training, we had very little optimization training. Many times, things change,...
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Our experience with Cerner has been a rocky road, but I believe a lot of the issues have been on us....
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If Cerner would be more open about listening to their customers, that would help them immensely....
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Cerner’s customer service is not where it needs to be, and Cerner isn't investing any time or money...
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Cerner does not do well with keeping their promises when it comes to timelines for projects. They...
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We have to build the database within the product, and we have had multiple problems with that. We...
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Cerner’s interoperability is very quirky. All of the nuances and things that we have to do to make...
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Depending on what level of security we have, we may or may not have to get more security, and...
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The product is not user friendly. The navigation is very time consuming, and the product isn't...
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I feel like we are backed into a corner when it comes to vendors. There are not a lot of platforms...
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We have end goals, and we might obtain them for the short term because problems are never 100%...
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Getting things fixed within the system so that they work appropriately for our facility is a...
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When Cerner rolled out RevWorks to service a specific community, I don’t think that they realized...
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The system is so sophisticated and complicated that we have adoption challenges. If we don’t use the...
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Cerner’s solution to help guide their customers is to direct them to the vendor's Wiki. There is a...
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My satisfaction with Cerner is probably going to go down during their upcoming migration.
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Cerner’s system is above average. I don’t hear a ton of noise about it from our end users. However,...
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Cerner isn’t very good at giving us new technology, and I don't think we received our money's worth...
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There is no follow-through after the implementation. One of Cerner’s big promises with...
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We are looking forward to seeing our familiarity and competence with the new technology platform...
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We would like the vendor to provide awareness of what is available within their system and what is...
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We have agreed to partner with Cerner’s upgrade center managed services, and that contract is going...
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Our integration with Cerner is slightly better than normal. We have some additional goals, and we...
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We have a solid support team from Cerner. We have had zero unplanned outages, and our upgrades have...
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Millennium PowerChart works well and as designed. We are expanding the EMR into more facilities and...
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When there is a change from CMS or The Joint Commission, we need support from Cerner to get things done....
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We are getting what we need from the solution. We can get things done and track the things that we...
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In the past, we could customize a lot of our documents in the system. However, because of our health...
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The system has to have basic functionality so that users can adapt quickly to its environment. We...
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Our experience with PowerChart Ambulatory is improving. For many years, we overcustomized the...
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The solution's ambulatory piece is straightforward. PowerChart Ambulatory has a rule index and a...
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It would be nice if there were a more streamlined way for PowerChart Ambulatory to communicate with...
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The support that we received leading up to our upgrade was really great. We have had the same Cerner...
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We don't really interact with Cerner's executives much anymore. We don't feel that we are receiving...
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PowerChart Ambulatory works as promoted; there are no issues there. The product is improving. The...
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The personal involvement from Cerner has been good. We have had communication with Dr. Feinberg and...
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The system is not easy to use. It isn't intuitive, and there are too many clicks. The physician...
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Everyone loves the system's integration.
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PowerChart Ambulatory is a good core product, and Cerner rolls it out well. We had sufficient...
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Cerner is lacking in their technology. There are several new additions we want for the product, but...
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We have a hard time integrating certain tests into PowerChart Ambulatory, and Cerner has given us a...
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Our main issue with Cerner is not their product; it is the lack of support. Since the...
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We have a really open, honest relationship with our representative as well as those above them. We...
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We are utilizing all of the vendor's newest technology in terms of the workflow summary pages, the...
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Cerner’s patient accounting system seems to have improved, but then again, I don't use the system...
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The staff members complain about the system all the time. For innovative and functional data, the...
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The folks at Cerner are listening to us and the challenges we present to them. We can influence...
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Cerner seems to be primarily focused on the acute care market, so we are making a huge impact with...
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Organizationally, Cerner is an acute-care-focused organization. When we get into referral management...
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Cerner Patient Accounting doesn't have the automation that we need. We had to purchase a third-party...
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Our outcomes from using Cerner Patient Accounting have been really low. We haven't realized the...
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I would like our satisfaction with Cerner Patient Accounting to increase over the next year. Then,...
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Cerner does pretty well with reporting and the integration of third parties. With that said, a...
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Cerner does a good job with support. We have a contact there that works well with us, and they are...
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I have to go to third parties to get basic things done in Millennium PowerChart. Cerner reaches into...
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Cerner needs to get back to the core functionality of what an EHR system should do for nurses and...
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We do most of our own training, but we get materials from Cerner. However, the vendor changed their...
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Cerner doesn't offer any training. They will provide some if users request it, but users still have...
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At any given time, we have a few dozen service requests open with Cerner. We don't dream up...
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I wouldn't recommend Cerner Patient Accounting to a health system. I think that Cerner's systems are...
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Our revenue cycle business office hires people without any training for our hospital's revenue...
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We have regular calls with Cerner. They acknowledge our issues and tell us that they are working on...
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When I have requests that reach me at an executive level, I try to solve those requests. That is...
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Cerner has a general attitude of being big and successful. They think that their clients need them...
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Cerner's executive involvement has definitely improved. Cerner has an outsourced company that they...
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There is a new federal regulation that affects every healthcare provider, and Cerner hasn't done...
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Cerner nickel-and-dimes us. They are the worst. They would charge me for a thumbtack if they could.
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The best thing about Millennium PowerChart is that it integrates the ambulatory and acute care...
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I wouldn’t buy Cerner's system again because I love Epic's system. I am not sure where our...
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Our interactions with Cerner have been satisfactory, but I wish Cerner would turn issues around more...
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Cerner needs to keep an eye on the ease of protocol development. That is an area where Cerner's...
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When we did our last upgrade with Millennium PowerChart, the system downgraded a little bit with...
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On the clinical side, Cerner does great with integration. We are integrated with our state...
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The product is a hosted domain; therefore, we are unable to do a lot with it. It doesn’t save us...
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Millennium PowerChart may have some deficiencies, but it is working very well despite those. The...
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Millennium PowerChart is consistent with industry standards. My nurses are very pleased with it. We...
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Some of the functionality doesn't work the way Cerner said it would work. We don’t like the fact...
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Cerner needs to focus on keeping the promises that they keep making to us. They have promised us...
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We have to train our people in-house. We can't do training through Cerner. Cerner just gives us...
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I think that Millennium PowerChart works as promoted. The product drives measurable outcomes, but it...
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We do a lot of customizations to Millennium PowerChart, but there are some parts of the system that...
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There are some upgrades coming for the system that I hope will simplify its charts. There are also...
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I don’t know what other products are out there. I didn't choose CareAware Connect, and I never saw...
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The initial implementation was good, but after that, we were on our own. We have access to slide...
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CareAware Connect isn't very user friendly. It hasn't met our goals as much as we were hoping it...
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Our main goal was to use CareAware Connect for barcode medication administration, but that...
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The communication functionality allows the nurses to make direct calls. However, the nurses have to...
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We don't really have any support for CareAware Connect. Cerner was only actively involved during our...
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The documentation in Cerner PowerChart Ambulatory is integrated. Whatever the doctors see in their...
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CareAware Connect is good. We can almost forget about it. Nothing has broken lately, and we haven't...
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The product could have more voice texting functionality. I know the product can do some things with...
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Cerner could improve the responsiveness of their support team. Once we engage with somebody, we...
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I am on the fence about whether Cerner keeps their promises. That is a grey area. In the past, we...
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Cerner definitely had some issues when they were migrating to the cloud. At times, we were down for...
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We don't get a lot of guidance from Cerner. They talk a lot but never see things through to...
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We put this system through the wringer with a high volume. We like the integration between systems....
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We learned early on that everything in the Cerner world is hospital-based thinking, configured like...
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Because we use the Community Works system, our hands are tied for a lot of things. I wish things...
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We have a large number of open tickets right now. There are too many. Our issues aren’t getting...
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We haven’t had upgrades from Cerner recently unless the upgrades have been COVID-19 related. I...
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The support for PowerChart Ambulatory is not where I think it should be. We have far too many...
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I would like to see Cerner focus on keeping the promises that they continue to make. We have been...
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I want to see Cerner continue to maintain and grow PowerChart Ambulatory for our patient metrics. So...
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The vendor's phone support is abysmal. There are massive delays when it comes to getting feedback or...
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Our satisfaction with the vendor's executive involvement depends on who the vendor has assigned to...
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The vendor talks about creating KPIs, and they keep pushing us to create one. However, when we ask...
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Cerner was recently purchased by Oracle, and they have become much more fragmented, even compared to...
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The vendor doesn't seem to be moving very quickly when it comes to the major problems that end users...
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Millennium PowerChart became easier to use once we got used to it. It is a little more streamlined...
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Searching for certain things in Millennium PowerChart takes a lot of work. We can't just type...
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We have to go through our IT department if we need something from Cerner, but Cerner usually...
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I think that our satisfaction with the product will increase in the future because the vendor will...
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The biggest challenge is Cerner’s turnaround for implementing enhancements. It seems to be slower...
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I am sticking with the solutions I have because there is not enough alcohol in the world for me to...
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Cerner created a department that manages the platform and registries. The good thing about that...
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The vendor has summarized information for us of all the things coming out of payment schedules,...
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I have no doubt that the platform can manage a big population of patients. The platform can handle...
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The ease of flipping our calendar is not in the system. It should flip for us every year. Another...
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The system overall is not bad. We can manage a lot of it, but it would be a lot more usable to us if...
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We are on Cerner’s Java platform, and PowerChart Ambulatory is much slower and much more cumbersome...
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One thing Cerner does really well is play nice with other vendors. Cerner's products are...
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Overall, things are good with Cerner. From a clinical standpoint, everything has been great. We have...
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Most of our ambulatory clinics are on PowerChart Ambulatory, but we still have a few using a...
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Our Cerner hospital tools seem to be more contained whereas our ambulatory pieces feel a bit...
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We were not confident that Cerner's revenue cycle solution is integrated with the clinical piece....
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We are totally a Cerner shop. We are invested in Millennium PowerChart, and we are trying to make it...
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EMRs place a very real burden on providers by distracting them from the business of taking care of...
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We have more flexibility when it comes to doing things in Millennium PowerChart than we do in other...
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There are some very basic functionalities in Millennium PowerChart that don't work well. We use...
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The product has a family history tool that is shared across our organization. That is very...
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Cerner is pretty responsive. We feel like we are a constant development partner for Cerner.
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Cerner has a tendency to charge for things in an à la carte way. We have global contracts for...
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There is too much data that comes through the system half-baked. When Cerner helps us build, they...
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The change in Cerner's leadership people has been phenomenal. That change is the best thing since...
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Within the product, there are no places for patient stories. It is hard to curate a good summary...
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Unfortunately, with all of the customization that is possible in the product, we always have to be...
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The implementation was difficult. When we first went live, Cerner was very much in the mindset that...
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One of the things I like best is if I can think of how I want something to work or be automated in...
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I love the software, and I consider Cerner a partner. Going from the other platforms we were on to...
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We still need a few more integrations with the system that Cerner is working on now. Having to...
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Cerner charges us for everything. We don’t have a lot of ongoing training anymore. The quality of...
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I don't recommend Millennium PowerChart to anybody. It is okay as a lab product, but there is a...
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Generally, our internal team takes the first call when we have issues. If that team can't resolve...
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Cerner could close the gap in terms of supporting patient-centered care by providing more quality...
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