Cerner Suite
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Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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CFO

We work with a couple of different levels of people at Cerner, so there is a chain of command that...

May 2022
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CFO

I am not sure whether the solution is part of our long-term plans. There has been discussion about...

May 2022
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CFO

Cerner charges us for every little thing and more. Everything seems expensive.

May 2022
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CFO

Having been on the system long enough, we know there is a lot of value in the system. We put a lot...

May 2022
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CFO

The product is a pretty robust system in terms of helping us do edits on the front end and catch...

May 2022
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CFO

There can be a lot of clicks in the system, and the vendor's charged services piece is more...

May 2022
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CFO

We calculate average transaction values on a monthly basis. We get the values out of Cerner's...

May 2022
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CFO

Cerner’s implementation services have improved. We haven’t really had any training recently.

May 2022
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CFO

Cerner’s quality of support really depends on the team that we are working with. Some teams are...

May 2022
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Manager

Cerner has improved the solution a lot. The soluiton has become a very strong EHR.

May 2022
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Manager

There are too many different ways to do the same things in the solution. That causes inefficient...

May 2022
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VP/Other Executive

Cerner isn't really good at delivering on the workflow. In the past, Cerner made a recommendation on...

May 2022
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Manager

I think the ease of working encounters in Cerner's system is good. I can see everything in one place....

May 2022
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Manager

When dealing with split encounters or recurring encounters, Cerner has some flaws. I have to create...

May 2022
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Manager

The service from Cerner is not great. The vendor is very slow to respond to us. My first point of...

May 2022
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Manager

We had a difficult go-live, and it has taken us a decent amount of time to stabilize the system. We...

May 2022
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Manager

There are things that I like about Cerner's system. It is more integrated with our other...

May 2022
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Manager

We have a lot of significant order issues. The orders are electronic but are very sensitive, so if...

May 2022
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Analyst/Coordinator

We struggle with Cerner. I wouldn't recommend them. Cerner doesn’t have enough staff. They have...

May 2022
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VP/Other Executive

We implemented Cerner Patient Accounting at one of our hospitals because we had to build the...

May 2022
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VP/Other Executive

We are working on the cost of getting another system, and we are just trying to figure out the...

May 2022
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VP/Other Executive

Cerner needs to improve the cash posting at the CPT line level and their practices between the...

May 2022
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Manager

One of the frustrating challenges that we are having is the push to put everything on the cloud when...

May 2022
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Manager

A frustrating challenge that we are facing now with the product has to do with the ability to push...

May 2022
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Manager

The vendor keeps most of their promises, and they don't make a lot of them. We are very engaged, and...

May 2022
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Manager

The CareAware Connect solution itself works really well, but it can sometimes be a bit of a struggle...

May 2022
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CNIO

Cerner works to resolve platform-access issues relatively quickly. My challenge is with the...

May 2022
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CNIO

Cerner and the CareAware Connect team will reach out to us about new products.

May 2022
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CNIO

In terms of our ecosystem, CareAware Connect has an extremely measurable benefit for our...

May 2022
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Manager

Cerner's support waxes and wanes. At times, it is great, and at times, it is not good. Cerner's...

May 2022
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Manager

Cerner has pretty effective training. It was pretty good for being a train-the-trainer model.

May 2022
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Manager

We have had some stability issues with CareAware Connect. We have had a few instances of downtime...

May 2022
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Manager

The best and biggest selling point of the CareAware Connect product is the EHR integration....

May 2022
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Manager

We are hoping that Cerner will develop more physician functionality. There is some good standard...

May 2022
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Manager

We would like to see better assistance from Cerner when it comes to upgrades to their underlying...

May 2022
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Manager

Cerner is moving more infrastructure to the cloud, and I think that is definitely the way to go....

May 2022
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Manager

CareAware Connect is a very intuitive program. There is a lot of ease of use, especially in the...

May 2022
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Manager

The reporting aspect for CareAware Connect is where we struggle a little bit to get exactly what we...

May 2022
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Director

We haven't really been doing ongoing training from the vendor. But the initial training from the...

May 2022
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Director

Cerner helped drive our initiative. Our partnership is so valued because we didn't come into it...

May 2022
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CNO

The CommunityWorks platform is not customizable enough. We get stuck in a box in certain...

May 2022
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CNO

Cerner does not give us a full product with each solution. The solutions are limited. To get full...

May 2022
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CNO

We had to develop internal training methodologies because we didn't feel like there was a great...

May 2022
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CNO

Every time Cerner upgrades the product, we have to go through more clicks to get where we want to...

May 2022
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CNO

When we first went with Cerner, their big mantra was about the power of having one EMR that could...

May 2022
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CMIO

With Cerner as our EMR vendor, the integration and how the EMR works together with CareAware Connect...

May 2022
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CMIO

The challenge of CareAware Connect is that its power is dependent on the ecosystem of our nurse call...

May 2022
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CNO

We have had a long-term relationship with Cerner, and they have been pretty good.

May 2022
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CFO

When we first went to Cerner, their revenue cycle software was in its infancy, but I didn’t know it...

May 2022
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CFO

One of our frustrations with the product is the lack of items that are mobile and patient facing....

May 2022
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CFO

From a clinical side, the product doesn’t function very well for some of our specialty practices....

May 2022
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Director

We would buy CareAware Connect again because we have to have the functionality it provides. There...

May 2022
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Director

CareAware Connect is a cloud-based system, so Cerner implements changes. I like that for a lot of...

May 2022
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Director

In theory, because of the system's cloud-based functionality, the vendor is good about not charging...

May 2022
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Director

Our internal team decided not to take a recommended setting, so an issue we were dealing with became...

May 2022
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Director

We are happy with the product's current functionality, but with technology, we are always thinking...

May 2022
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Director

I have consistently heard from people that CareAware Connect works. It is wonderful, but the...

May 2022
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Director

Cerner's phone and web support is horrible, and I don't know where the problem is.

May 2022
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Director

Cerner has nice people who are very responsive, but I don't always have confidence in the answers I...

May 2022
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Director

I have recommended CareAware Connect. I know other sites have implemented it with more success than...

May 2022
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CFO

We want a system that can handle some patient volume. We are finding in Community Works that our...

May 2022
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Physician

When we onboard new physicians, the vendor gives us training. The training is still very bulky...

May 2022
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Physician

There were no best practices put in place on the system. The vendor rushed the system out. They came...

May 2022
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Physician

Other vendors are having to compensate for Cerner’s lack of integration, not the other way around.

May 2022
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Physician

The system has basic packages. The vendor gives us the pricing and shows off one thing in their...

May 2022
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Physician

The system does work really well. It would be a lot easier if the system were customized to work...

May 2022
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Director

Cerner charges us every time we turn around. That is very frustrating.

May 2022
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Director

We used to hear from the vendor's executives and get regular updates, but that is no longer the...

May 2022
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Director

We are still working on getting used to PowerChart Ambulatory. I feel like I have to work for the...

May 2022
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Director

Cerner has had a lot of turnover, and their responsiveness has definitely been impacted. That is...

May 2022
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Director

Personally, I like Cerner. I hear Epic is better. If a certain facility switched to Epic, we would...

May 2022
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Director

The only time I see Cerner empowering us to share information electronically with other facilities...

May 2022
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Director

Cerner didn't do quite as well with training as our other vendor. Cerner could have stayed around a...

May 2022
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Director

When we have issues, it takes Cerner forever to fix them. Sometimes, they can't fix something...

May 2022
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Director

On the system's financial side, we wouldn't have picked the product if we had known that we were...

May 2022
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Director

I don't think that any of our financial people would recommend the product at this point. We...

May 2022
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Director

In terms of making more money, the product hasn't reached our vision at all. We tried to bring our...

May 2022
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Director

Our host site is trying to add charges to the system, but every change they make has to go through...

May 2022
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Director

Our host site builds everything for us, so I don't know whether shortfalls are on our end or our...

May 2022
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CIO

The system has a pretty steep learning curve. The vendor could improve that.

May 2022
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CIO

Cerner is always changing and upgrading their systems. CommunityWorks Clinical Suite is pretty vital...

May 2022
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CIO

Cerner's phone and web support people could improve the timeliness of their responses. Our...

May 2022
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Director

We are a longtime Cerner customer and have been satisfied with Cerner’s product.

Apr 2022
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Director

We have had a couple of glitches with Millennium PowerChart that we haven't known about.

Apr 2022
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Director

Cerner’s support people work very well with us when we have server issues. They are proactive and...

Apr 2022
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CFO

Cerner has not kept their promises. There was an application that they were coming out with that was...

Apr 2022
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CFO

One of the features we implemented had been running for a while, and at one point, it just sort of...

Apr 2022
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CFO

We have had a couple of interface issues when we have gotten new pieces of equipment, but I don’t...

Apr 2022
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CFO

The vendor has recently changed their support situation. We have to log in and submit a service...

Apr 2022
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CFO

The vendor sends out some information before they do upgrades, but the first people that we deal...

Apr 2022
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CFO

My recommendation of this system depends on who I am recommending it to. If an organization has a...

Apr 2022
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CFO

The system is really expensive, but everything is really expensive these days. I haven’t had...

Apr 2022
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CFO

The weakest part of Cerner as a whole is their implementation services. Their implementation people...

Apr 2022
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CFO

The ease of use of the system is one of the good things about the system. By the time a new...

Apr 2022
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Director

When we get an agreement with Cerner, we have to do a lot of haggling. The vendor puts everything in...

Apr 2022
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Director

Cerner has a robust upgrade team. We are doing some work with that team, and our last upgrade went...

Apr 2022
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Director

Millennium PowerChart presents a vast amount of information to the end user. When users first look...

Apr 2022
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Director

We work with an executive who either comes on-site or meets with us regularly. They advocate for us,...

Apr 2022
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Manager

Cerner isn't going forward with their revenue cycle system. They are moving their whole patient...

Apr 2022
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Manager

We were supposed to have everything migrated over to the practice management system a couple of...

Apr 2022
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Manager

Cerner didn't train us on the system's functionality. We usually find things out ourselves. We have...

Apr 2022
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Manager

Trying to integrate with other solutions, including other Cerner solutions, is hard. We have had...

Apr 2022
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Manager

We have to design our workflows to get the results we need, but that process isn't always intuitive....

Apr 2022
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Manager

When we reviewed the market, we didn't end up with anything we wanted from a revenue cycle...

Apr 2022
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Manager

The practice management system has a lot of positive sides, but we also have quite a few issues with...

Apr 2022
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Manager

Cerner’s practice management system is built in a way that is opposite to another Cerner system we...

Apr 2022
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Manager

Cerner is doing a great job at trying to bring more functionality into the system. Oftentimes,...

Apr 2022
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Manager

We have had the opportunity to discuss things with Cerner associates who have been developing things...

Apr 2022
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Manager

Cerner is only proactive when we have reviews due to a known issue that another client has. The...

Apr 2022
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Manager

HealtheIntent is a fantastic tool for advanced clinical decision support for our providers in the...

Apr 2022
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Manager

In general, one of the major issues that we ran into with HealtheIntent is that it uses a rolling...

Apr 2022
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Manager

There are some reliability issues with HealtheIntent. There were more issues in the past than there...

Apr 2022
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(0)
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Manager

We get great ongoing support and training with the HealtheIntent group. We have good relationships...

Apr 2022
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Physician

Our product is solid. Our experience with Millennium PowerChart on the inpatient side is much better...

Apr 2022
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Physician

After the original training, we had very little optimization training. Many times, things change,...

Apr 2022
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Manager

Our experience with Cerner has been a rocky road, but I believe a lot of the issues have been on us....

Apr 2022
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Manager

If Cerner would be more open about listening to their customers, that would help them immensely....

Apr 2022
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Manager

Cerner’s customer service is not where it needs to be, and Cerner isn't investing any time or money...

Apr 2022
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Manager

Cerner does not do well with keeping their promises when it comes to timelines for projects. They...

Apr 2022
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Manager

We have to build the database within the product, and we have had multiple problems with that. We...

Apr 2022
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Manager

Cerner’s interoperability is very quirky. All of the nuances and things that we have to do to make...

Apr 2022
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Manager

Depending on what level of security we have, we may or may not have to get more security, and...

Apr 2022
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Manager

The product is not user friendly. The navigation is very time consuming, and the product isn't...

Apr 2022
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Director

I feel like we are backed into a corner when it comes to vendors. There are not a lot of platforms...

Apr 2022
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Director

We have end goals, and we might obtain them for the short term because problems are never 100%...

Apr 2022
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Director

Getting things fixed within the system so that they work appropriately for our facility is a...

Apr 2022
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Director

When Cerner rolled out RevWorks to service a specific community, I don’t think that they realized...

Apr 2022
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CIO

The system is so sophisticated and complicated that we have adoption challenges. If we don’t use the...

Apr 2022
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Director

Cerner’s solution to help guide their customers is to direct them to the vendor's Wiki. There is a...

Apr 2022
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VP/Other Executive

My satisfaction with Cerner is probably going to go down during their upcoming migration.

Apr 2022
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VP/Other Executive

Cerner’s system is above average. I don’t hear a ton of noise about it from our end users. However,...

Apr 2022
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VP/Other Executive

Cerner isn’t very good at giving us new technology, and I don't think we received our money's worth...

Apr 2022
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Director

There is no follow-through after the implementation. One of Cerner’s big promises with...

Apr 2022
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CMIO

We are looking forward to seeing our familiarity and competence with the new technology platform...

Apr 2022
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CMIO

We would like the vendor to provide awareness of what is available within their system and what is...

Apr 2022
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CIO

We have agreed to partner with Cerner’s upgrade center managed services, and that contract is going...

Apr 2022
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CIO

Our integration with Cerner is slightly better than normal. We have some additional goals, and we...

Apr 2022
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CIO

We have a solid support team from Cerner. We have had zero unplanned outages, and our upgrades have...

Apr 2022
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CIO

Millennium PowerChart works well and as designed. We are expanding the EMR into more facilities and...

Apr 2022
||
(0)
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Director

When there is a change from CMS or The Joint Commission, we need support from Cerner to get things done....

Apr 2022
||
(0)
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Director

We are getting what we need from the solution. We can get things done and track the things that we...

Apr 2022
||
(0)
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Director

In the past, we could customize a lot of our documents in the system. However, because of our health...

Apr 2022
||
(0)
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Director

The system has to have basic functionality so that users can adapt quickly to its environment. We...

Apr 2022
||
(0)
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Manager

Our experience with PowerChart Ambulatory is improving. For many years, we overcustomized the...

Apr 2022
||
(0)
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Manager

The solution's ambulatory piece is straightforward. PowerChart Ambulatory has a rule index and a...

Apr 2022
||
(0)
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Manager

It would be nice if there were a more streamlined way for PowerChart Ambulatory to communicate with...

Apr 2022
||
(0)
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Manager

The support that we received leading up to our upgrade was really great. We have had the same Cerner...

Apr 2022
||
(0)
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Manager

We don't really interact with Cerner's executives much anymore. We don't feel that we are receiving...

Apr 2022
||
(0)
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CIO

PowerChart Ambulatory works as promoted; there are no issues there. The product is improving. The...

Apr 2022
||
(0)
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CIO

The personal involvement from Cerner has been good. We have had communication with Dr. Feinberg and...

Apr 2022
||
(0)
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CIO

The system is not easy to use. It isn't intuitive, and there are too many clicks. The physician...

Apr 2022
||
(0)
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CIO

Everyone loves the system's integration.

Apr 2022
||
(0)
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 or  to see details.

Physician

PowerChart Ambulatory is a good core product, and Cerner rolls it out well. We had sufficient...

Apr 2022
||
(0)
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Physician

Cerner is lacking in their technology. There are several new additions we want for the product, but...

Apr 2022
||
(0)
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Physician

We have a hard time integrating certain tests into PowerChart Ambulatory, and Cerner has given us a...

Apr 2022
||
(0)
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Physician

Our main issue with Cerner is not their product; it is the lack of support. Since the...

Apr 2022
||
(0)
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CMIO

We have a really open, honest relationship with our representative as well as those above them. We...

Apr 2022
||
(0)
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CMIO

We are utilizing all of the vendor's newest technology in terms of the workflow summary pages, the...

Apr 2022
||
(0)
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VP/Other Executive

Cerner’s patient accounting system seems to have improved, but then again, I don't use the system...

Apr 2022
||
(0)
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CIO

The staff members complain about the system all the time. For innovative and functional data, the...

Apr 2022
||
(0)
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CIO

The folks at Cerner are listening to us and the challenges we present to them. We can influence...

Apr 2022
||
(0)
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CIO

Cerner seems to be primarily focused on the acute care market, so we are making a huge impact with...

Apr 2022
||
(0)
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 or  to see details.

CIO

Organizationally, Cerner is an acute-care-focused organization. When we get into referral management...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner Patient Accounting doesn't have the automation that we need. We had to purchase a third-party...

Mar 2022
||
(0)
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 or  to see details.

CIO

Our outcomes from using Cerner Patient Accounting have been really low. We haven't realized the...

Mar 2022
||
(0)
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CIO

I would like our satisfaction with Cerner Patient Accounting to increase over the next year. Then,...

Mar 2022
||
(0)
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CIO

Cerner does pretty well with reporting and the integration of third parties. With that said, a...

Mar 2022
||
(0)
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CIO

Cerner does a good job with support. We have a contact there that works well with us, and they are...

Mar 2022
||
(0)
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CIO

I have to go to third parties to get basic things done in Millennium PowerChart. Cerner reaches into...

Mar 2022
||
(0)
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CIO

Cerner needs to get back to the core functionality of what an EHR system should do for nurses and...

Mar 2022
||
(0)
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VP/Other Executive

We do most of our own training, but we get materials from Cerner. However, the vendor changed their...

Mar 2022
||
(0)
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CFO

Cerner doesn't offer any training. They will provide some if users request it, but users still have...

Mar 2022
||
(0)
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 or  to see details.

CFO

At any given time, we have a few dozen service requests open with Cerner. We don't dream up...

Mar 2022
||
(0)
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VP/Other Executive

I wouldn't recommend Cerner Patient Accounting to a health system. I think that Cerner's systems are...

Mar 2022
||
(0)
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CFO

Our revenue cycle business office hires people without any training for our hospital's revenue...

Mar 2022
||
(0)
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 or  to see details.

CFO

We have regular calls with Cerner. They acknowledge our issues and tell us that they are working on...

Mar 2022
||
(0)
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CFO

When I have requests that reach me at an executive level, I try to solve those requests. That is...

Mar 2022
||
(0)
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CFO

Cerner has a general attitude of being big and successful. They think that their clients need them...

Mar 2022
||
(0)
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VP/Other Executive

Cerner's executive involvement has definitely improved. Cerner has an outsourced company that they...

Mar 2022
||
(0)
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CFO

There is a new federal regulation that affects every healthcare provider, and Cerner hasn't done...

Mar 2022
||
(0)
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CIO

Cerner nickel-and-dimes us. They are the worst. They would charge me for a thumbtack if they could.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The best thing about Millennium PowerChart is that it integrates the ambulatory and acute care...

Mar 2022
||
(0)
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 or  to see details.

Manager

I wouldn’t buy Cerner's system again because I love Epic's system. I am not sure where our...

Mar 2022
||
(0)
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 or  to see details.

Manager

Our interactions with Cerner have been satisfactory, but I wish Cerner would turn issues around more...

Mar 2022
||
(0)
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 or  to see details.

Manager

Cerner needs to keep an eye on the ease of protocol development. That is an area where Cerner's...

Mar 2022
||
(0)
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 or  to see details.

CIO

When we did our last upgrade with Millennium PowerChart, the system downgraded a little bit with...

Mar 2022
||
(0)
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Director

On the clinical side, Cerner does great with integration. We are integrated with our state...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is a hosted domain; therefore, we are unable to do a lot with it. It doesn’t save us...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Millennium PowerChart may have some deficiencies, but it is working very well despite those. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Millennium PowerChart is consistent with industry standards. My nurses are very pleased with it. We...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Some of the functionality doesn't work the way Cerner said it would work. We don’t like the fact...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner needs to focus on keeping the promises that they keep making to us. They have promised us...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have to train our people in-house. We can't do training through Cerner. Cerner just gives us...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I think that Millennium PowerChart works as promoted. The product drives measurable outcomes, but it...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We do a lot of customizations to Millennium PowerChart, but there are some parts of the system that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There are some upgrades coming for the system that I hope will simplify its charts. There are also...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I don’t know what other products are out there. I didn't choose CareAware Connect, and I never saw...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The initial implementation was good, but after that, we were on our own. We have access to slide...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

CareAware Connect isn't very user friendly. It hasn't met our goals as much as we were hoping it...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our main goal was to use CareAware Connect for barcode medication administration, but that...

Mar 2022
||
(0)
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 or  to see details.

Nurse

The communication functionality allows the nurses to make direct calls. However, the nurses have to...

Mar 2022
||
(0)
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Nurse

We don't really have any support for CareAware Connect. Cerner was only actively involved during our...

Mar 2022
||
(0)
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 or  to see details.

CIO

The documentation in Cerner PowerChart Ambulatory is integrated. Whatever the doctors see in their...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CareAware Connect is good. We can almost forget about it. Nothing has broken lately, and we haven't...

Mar 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

The product could have more voice texting functionality. I know the product can do some things with...

Mar 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Cerner could improve the responsiveness of their support team. Once we engage with somebody, we...

Mar 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

I am on the fence about whether Cerner keeps their promises. That is a grey area. In the past, we...

Mar 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Cerner definitely had some issues when they were migrating to the cloud. At times, we were down for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't get a lot of guidance from Cerner. They talk a lot but never see things through to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We put this system through the wringer with a high volume. We like the integration between systems....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We learned early on that everything in the Cerner world is hospital-based thinking, configured like...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Because we use the Community Works system, our hands are tied for a lot of things. I wish things...

Mar 2022
||
(0)
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 or  to see details.

Director

We have a large number of open tickets right now. There are too many. Our issues aren’t getting...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven’t had upgrades from Cerner recently unless the upgrades have been COVID-19 related. I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support for PowerChart Ambulatory is not where I think it should be. We have far too many...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see Cerner focus on keeping the promises that they continue to make. We have been...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I want to see Cerner continue to maintain and grow PowerChart Ambulatory for our patient metrics. So...

Mar 2022
||
(0)
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 or  to see details.

Director

The vendor's phone support is abysmal. There are massive delays when it comes to getting feedback or...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our satisfaction with the vendor's executive involvement depends on who the vendor has assigned to...

Mar 2022
||
(0)
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 or  to see details.

Director

The vendor talks about creating KPIs, and they keep pushing us to create one. However, when we ask...

Mar 2022
||
(0)
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 or  to see details.

Director

Cerner was recently purchased by Oracle, and they have become much more fragmented, even compared to...

Mar 2022
||
(0)
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 or  to see details.

Director

The vendor doesn't seem to be moving very quickly when it comes to the major problems that end users...

Mar 2022
||
(0)
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 or  to see details.

Nurse

Millennium PowerChart became easier to use once we got used to it. It is a little more streamlined...

Mar 2022
||
(0)
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 or  to see details.

Nurse

Searching for certain things in Millennium PowerChart takes a lot of work. We can't just type...

Mar 2022
||
(0)
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Nurse

We have to go through our IT department if we need something from Cerner, but Cerner usually...

Mar 2022
||
(0)
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 or  to see details.

Nurse

I think that our satisfaction with the product will increase in the future because the vendor will...

Mar 2022
||
(0)
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 or  to see details.

CIO

The biggest challenge is Cerner’s turnaround for implementing enhancements. It seems to be slower...

Mar 2022
||
(0)
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 or  to see details.

CIO

I am sticking with the solutions I have because there is not enough alcohol in the world for me to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner created a department that manages the platform and registries. The good thing about that...

Mar 2022
||
(0)
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CMIO

The vendor has summarized information for us of all the things coming out of payment schedules,...

Mar 2022
||
(0)
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CMIO

I have no doubt that the platform can manage a big population of patients. The platform can handle...

Mar 2022
||
(0)
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CMIO

The ease of flipping our calendar is not in the system. It should flip for us every year. Another...

Mar 2022
||
(0)
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 or  to see details.

CMIO

The system overall is not bad. We can manage a lot of it, but it would be a lot more usable to us if...

Mar 2022
||
(0)
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 or  to see details.

CIO

We are on Cerner’s Java platform, and PowerChart Ambulatory is much slower and much more cumbersome...

Mar 2022
||
(0)
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 or  to see details.

CIO

One thing Cerner does really well is play nice with other vendors. Cerner's products are...

Mar 2022
||
(0)
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CIO

Overall, things are good with Cerner. From a clinical standpoint, everything has been great. We have...

Mar 2022
||
(0)
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Manager

Most of our ambulatory clinics are on PowerChart Ambulatory, but we still have a few using a...

Mar 2022
||
(0)
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Manager

Our Cerner hospital tools seem to be more contained whereas our ambulatory pieces feel a bit...

Mar 2022
||
(0)
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 or  to see details.

Manager

We were not confident that Cerner's revenue cycle solution is integrated with the clinical piece....

Mar 2022
||
(0)
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 or  to see details.

Director

We are totally a Cerner shop. We are invested in Millennium PowerChart, and we are trying to make it...

Mar 2022
||
(0)
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 or  to see details.

Director

EMRs place a very real burden on providers by distracting them from the business of taking care of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have more flexibility when it comes to doing things in Millennium PowerChart than we do in other...

Mar 2022
||
(0)
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 or  to see details.

Director

There are some very basic functionalities in Millennium PowerChart that don't work well. We use...

Mar 2022
||
(0)
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 or  to see details.

Director

The product has a family history tool that is shared across our organization. That is very...

Mar 2022
||
(0)
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 or  to see details.

Director

Cerner is pretty responsive. We feel like we are a constant development partner for Cerner.

Mar 2022
||
(0)
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 or  to see details.

Director

Cerner has a tendency to charge for things in an à la carte way. We have global contracts for...

Mar 2022
||
(0)
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 or  to see details.

Director

There is too much data that comes through the system half-baked. When Cerner helps us build, they...

Mar 2022
||
(0)
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 or  to see details.

Director

The change in Cerner's leadership people has been phenomenal. That change is the best thing since...

Mar 2022
||
(0)
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 or  to see details.

Director

Within the product, there are no places for patient stories. It is hard to curate a good summary...

Mar 2022
||
(0)
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 or  to see details.

Director

Unfortunately, with all of the customization that is possible in the product, we always have to be...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation was difficult. When we first went live, Cerner was very much in the mindset that...

Mar 2022
||
(0)
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 or  to see details.

VP/Other Executive

One of the things I like best is if I can think of how I want something to work or be automated in...

Mar 2022
||
(0)
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 or  to see details.

VP/Other Executive

I love the software, and I consider Cerner a partner. Going from the other platforms we were on to...

Mar 2022
||
(0)
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 or  to see details.

VP/Other Executive

We still need a few more integrations with the system that Cerner is working on now. Having to...

Mar 2022
||
(0)
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 or  to see details.

VP/Other Executive

Cerner charges us for everything. We don’t have a lot of ongoing training anymore. The quality of...

Mar 2022
||
(0)
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 or  to see details.

VP/Other Executive

I don't recommend Millennium PowerChart to anybody. It is okay as a lab product, but there is a...

Mar 2022
||
(0)
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 or  to see details.

VP/Other Executive

Generally, our internal team takes the first call when we have issues. If that team can't resolve...

Mar 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Cerner could close the gap in terms of supporting patient-centered care by providing more quality...

Mar 2022
||
(0)
 Thank you