Cerner Suite Commentary
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Product
There is a lack of functionality and tools in Millennium PowerChart, and that is frustrating....
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Product
I would maybe buy Millennium PowerChart again, but I would get a better version. Apparently, we got...
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Product
I like the ability of the physicians to do their own reports and documentation. The product seems to...
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Product
One positive thing about Millennium PowerChart is that the system provides EKG management and fetal...
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Loyalty, Relationship
We are not getting a lot of support from Cerner. We have told them we are moving off their product,...
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Operations
The communication with rolling out new upgrades with Oracle Health isn't fantastic, helpful, or...
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Operations, Product
Once we get used to Millennium PowerChart, it is really easy to use. The new MPages product that...
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Product
I would like more customizations in Millennium PowerChart. A lot of things are still stuck, and they...
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Relationship
Sometimes Oracle Health will tell us that something is going to function a bit differently than it...
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Product
I would buy Millennium PowerChart again because it is the only EHR I have really used outside of...
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Product
The vendor has a decent solution. I do think they maybe offered too much personalization; it kind of...
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Relationship
Ever since Cerner changed to Oracle Health, there have been a lot of new people who don't...
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Loyalty
Most residents don't know Cerner, and that can be a barrier to a resident selecting our program....
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Value
We don't have the full Cerner package. Our facility is going live with RevElate, but Cerner is...
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Relationship
Cerner needs to be available, and there needs to be longevity. The vendor waits for us to contact...
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Operations
Oracle Health is really great for the clinical side of things, but we were still working on our...
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Relationship, Value
Oracle Health doesn't really have customer service, so we can't really get help. When we do get...
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Loyalty, Value
We are looking to change vendors for our bad debt collection agency. We thought we could just change...
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Relationship
My biggest complaint about Oracle Health is that when we enter service requests, it takes an average...
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Value
The system is very expensive, and Oracle Health tacks on charges for every little thing. At this...
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Product
I would be lying if I said it wasn't a struggle to adapt to Millennium PowerChart, but I would buy...
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Loyalty
Optimistically, I hope my satisfaction with Millennium PowerChart will be better in the future.
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Product
The struggle with Millennium PowerChart is that users have to go in and out of applications and...
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Relationship
I don't hear much from Oracle Health directly, so it is hard for me to say how proactive they are. I...
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Product
There are multiple applications within the platform, so we use it for many things. Within one...
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Operations, Product
I have used only a few different applications, so I don't have a huge frame of reference for...
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Operations
When I was hired, I received training from coworkers or management but not from the vendor. I don't...
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Operations
Thinking back to our timeline and our implementation, we had frequent meetings, and Oracle Health...
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Operations
Oracle Health could improve their timing of training to align with the build. The training happened...
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Product
We expected interoperability all the way from the provider role down to the sharing of information...
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Loyalty, Product
The trend is for cloud-based systems. We are on a continuum space where we are connected through...
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Operations, Product
Our current facility implementations are pretty good, but our most recent upgrade was not a good...
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Loyalty, Product
Oracle Health has been adding some functionality pretty consistently in terms of additional...
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Relationship
Calling Oracle Health's support desk is terrible because the items are not considered to be a high...
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Relationship
When we are actively engaged in a project, we receive all the proactive engagement from Oracle...
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Relationship
With Oracle Health, once we get past the service desk and get the executive level or the tier-two or...
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Relationship, Value
Oracle Health wants money to fix everything. So they don't keep their promises because we can't pay...
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Operations
The training for Millennium PowerChart is more PDFs and wiki pages than hands-on demonstrations of...
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Operations, Product
Millennium PowerChart is difficult to navigate. There are a lot of tricks and a lot of different...
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Product, Value
Positive patient-client identification, barcode medication administration scanning, and specimen...
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Value
EHR Nursing Mobility is probably one of the most expensive solutions we have ever implemented with...
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Culture, Value
With Oracle Health, there aren’t unexpected charges. The vendor charges us for what is in the...
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Operations
If we used Oracle Health’s training material and their training model, we would have better...
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Culture
The sales team sold EHR Nursing Mobility as a replacement for our hands-free communication...
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Relationship, Operations, Product
Millennium PowerChart works fine. We recently integrated the capacity management piece, which is...
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Value
Nobody at our organization had ever been through a conversion from one EHR to another, so we didn’t...
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Product
We have been a bit disappointed with our Lights On Network dashboards. It doesn't seem to reflect...
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Operations
Cerner charges for every little thing, and they aren't making a lot of improvements. Cerner went on...
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Product
Millennium PowerChart is a very open platform, so the vendor does a lot of integrations. They are...
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Product
There have been specific features and functions that have been on our road map for years, and Oracle...
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Relationship, Operations
We have had varying degrees of support. We have utilized a lot of the vendor's at-the-elbow support...
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Product
The upgrades have been pretty good in terms of being issue free. We have still seen some growing...
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Relationship
The turnaround time on issues has gotten worse over the last year or two. Oracle Health has had a...
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Operations
The rollout plan has too tight of a training time frame to get effective training for everyone. Some...
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Relationship, Operations
CommunityWorks Clinical Suite is a reliable solution, and we have had good responsiveness from the...
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Operations, Product
The vendor has been doing this for a while, and they have these other domains that supposedly...
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Relationship
The vendor's ticketing system for customer support is very slow. Once we escalate an issue, we do...
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Product
CommunityWorks Clinical Suite has the potential to be a very robust product, but the vendor needs to...
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Relationship, Product
If all the hospitals in our system were in one community, that would be fabulous because we would be...
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Relationship, Product
There has been a natural evolution of the community that is stuck using the system. We are all...
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Relationship, Operations, Product
Cerner has gotten a little better. During my first experience with the system, the vendor didn't...
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Loyalty
The system does what it is supposed to do. We have to use a lot of third-party vendors for some of...
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Relationship
We have moved more toward using a third party for service because the vendor has lost a lot of their...
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Product, Value
If someone is on Cerner's EHR, I would recommend Cerner Patient Accounting, but if they are running...
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Product
The biggest strength of Millennium PowerChart is being able to combine all patient information into...
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Product
We would like Oracle Health to make the nursing note assessment a little more streamlined than a...
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Relationship
We don’t feel that Oracle Health is keeping all their promises. We are having some issues that have...
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Value
In hindsight, we probably wouldn't buy this product again. There has been a lot of frustration with...
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Operations
We had a third party do our implementation and training. The training was pretty good. Some of our...
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Operations
We were frustrated that we had to work with a third-party firm. We felt that we were being handed...
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Loyalty, Relationship
Oracle Health bought out Cerner, and that has brought in a huge amount of resources. We are excited...
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Product
The system is very functional. There are a lot of features in it that are great if we are looking...
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Product
Since we started working with Cerner, we have felt that Millennium PowerChart was a very competent...
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Relationship
When we log a service request with Cerner or Oracle Health, it can sometimes take a minute for us to...
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Loyalty
Over time, Oracle Health’s product is going to do better because other vendors are pushing them, and...
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Product
Working with Cerner’s product has been difficult. The solution is lacking many basic medical...
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Relationship, Product
Cerner has not put any emphasis on oncology, and there has been zero movement in the last few years...
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Operations
There really is no training for Oracle Health Oncology. We figure out the system ourselves and...
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Operations, Product
Doing anything with Oracle Health is a struggle, and the vendor hasn't supported any ability to...
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Relationship
For Oracle Health’s support, we have to submit questions in a formal ticketing system, and that is...
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Product
Oracle Health Oncology is reasonable in certain settings, like on the inpatient side. It gets the...
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Value
I would never recommend Cerner. Their product costs us extraordinary amounts of money because we...
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Relationship, Product
Cerner has certainly not given us any indication that things are going to improve. The vendor might...
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Loyalty, Value
I would absolutely buy Oracle Health's system again. Nothing beats a vendor who is doing a fair job,...
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Operations
We have had a pretty positive experience with our go-live. Things are looking up in that respect.
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Culture
Dealing with Oracle Health is still a challenge. They have brand-new paperwork. Trying to do a...
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Relationship
We had an internet issue with the system, and Oracle Health called us before we knew what was going...
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Loyalty
Oracle Health is one of the main three players in the market, so they have to be considered by...
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Loyalty, Product
Cerner historically built an inpatient-based system. I hate to say that they bolted on their...
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Value
The product is good, and we are receiving a lot from it, but it is a little overpriced. It is...
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Relationship, Operations
We have had really problems with the vendor's support. The vendor has cut their support staff and...
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Culture, Relationship
Oracle Health offered some promises about their reports that they haven't held up. We have had more...
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Relationship, Product
There are some things that we can't do in the product. Users need to be really aware of what the...
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Loyalty, Product
I haven't heard too many complaints from our end users about Oracle Health's system. When we get...
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Value
PowerChart Ambulatory is functional for us. We have many clinics live on the platform, and we are...
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Loyalty
There has been a pretty large downward trend with Oracle Health over the last couple of years. I...
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Loyalty, Relationship
If current trends stay the same, my satisfaction with the system will go down and not up. That is...
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Relationship, Product
Oracle Health's lack of QA in updates to the platform and the things the vendor refers to as...
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Operations
I would not buy CommunityWorks Clinical Suite again. The implementation was terrible, and we are...
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Culture, Product
Oracle Health promised they understood our specific market, but some fundamental elements of the...
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Relationship, Product
From a regulatory compliance side, Oracle Health does an excellent job. CommunityWorks Clinical...
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Culture
We have to buy external products to meet some basic needs. For example, we have to purchase a...
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Relationship
Our account manager is a good person who is pretty effective. They can't solve everything, but we...
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Operations
The system's basic workflows work, but healthcare has millions of exceptions. There are millions of...
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Operations, Product
The system is okay, but it isn't easy to use. Its GUI is quite complicated, and learning how to use...
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Relationship
Oracle Health's customer support people can resolve some calls very quickly and do a great job, but...
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Operations
Cerner hired external consultants to do our implementation, and that led to a lot of pain because...
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Loyalty, Product
I would buy CommunityWorks Clinical Suite again because choices are diminishing for an organization...
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Operations
The implementation process of things that were contractually obligated wasn't there because Oracle...
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Culture, Value
Oracle Health has independent pricing for each thing we add on. When we did the initial contracting,...
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Loyalty, Product
Some of our sites used to be on a system designed specifically for clinics. With that system, we had...
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Loyalty
We aren't going to be switching EMRs in the near future. We are pulling data out of Cerner's system...
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Product
The system limited our customization options. We can never trust the data that we pull from the...
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Value
I have used the system for many years now. It is easier for us to navigate the system at this point...
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Product
We cannot export contract manager information into Cerner's system from other vendors. With Cerner,...
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Relationship, Product
Cerner has tried a couple of new things as far as new technology goes, but we haven't done anything...
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Relationship
We have had some tickets open with Cerner for years that still haven't been resolved. Our IT people...
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Product
Millennium PowerChart gets the job done. There is more functionality than we take advantage of, and...
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Relationship, Operations
Some things from Oracle Health are overpromised and don't function quite as we hoped. We are having...
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Operations
Millennium PowerChart is a bit challenging to learn initially, but we have had several training...
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Loyalty, Relationship
Oracle Health has been great, and they anticipate a lot of the things we need to do for...
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Relationship, Product
We keep asking for changes, and one of our issues is that we are on an enterprise system, so we...
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Culture, Loyalty
I heard from our IT folks that Cerner was going to try to buy out a company that actually had a type...
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Value
Oracle Health charges for everything. We sneeze, and they charge us. If we want to make a tweak to...
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Operations
I have worked with a lot of vendors and have done a lot of different things. I am involved in...
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Product
Oracle Health needs to streamline the workflow and not have so many different screens that we have...
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Relationship
The vendor doesn't even come when called. They tell us to talk to their customer service people, but...
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Operations
I would tell anyone thinking of going with Oracle Health to look elsewhere and urge them to consider...
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Culture
We are evaluating the number of sales orders that we currently have, and we are working toward...
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Operations
The vendor doesn't really offer training. They have wikis and things like that, and if we pay for...
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Product
Oracle Health’s upgrades this year have been a lot better compared to previous years.
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Relationship
The quality of our Oracle Health support for day-to-day things is very person dependent. If I submit...
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Operations
Recently, Oracle Health had a very significant migration where they moved the database to the...
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Loyalty, Product
The product’s registration, scheduling, and patient portal functionality are sadly and sorely...
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Loyalty, Product
Oracle Health is trying to leverage large language models and really facilitate the...
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Relationship
We have an engagement leader for our organization from Oracle Health, and they are phenomenal. I...
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Product
I have no problem with Millennium PowerChart. We use it for patient profiles, and it talks to all...
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Operations
Oracle Health’s training and orientation for the Millennium PowerChart program could have been a...
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Product
Millennium PowerChart is not as user friendly as some of our other programs, and it is harder to...
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Relationship, Product
Cerner has not made meaningful improvements in the application in the last couple of years. Up until...
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Loyalty, Relationship
Most organizations like ours have left Cerner and moved to Epic. From the announcement of the Oracle...
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Loyalty, Product
There have been a few things that have been communicated. The vendor has revamped MedRec. That is a...
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Loyalty, Relationship
Folks like us are trying to read the tea leaves right now. We are trying to decide how long we can...
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Product
Message Center is an absolute mess. The interface looks and feels like the email interface I used 25...
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Loyalty, Product
The ordering has very little intelligence built into it. We have been using the same tools for many...
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Product
MPages is where all of the workflows and the various clinical views are pushed, and over the last...
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Product
In PowerChart Ambulatory, we can't do most of the back-office stuff we need to do. We are building...
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Operations
Our rollout of the system took a long time. One reason for that was that the vendor couldn't staff...
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Value
Cerner charges us for every little thing. It seems like they nickel-and-dime us for everything. If...
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Loyalty, Operations
Cerner's training was very good, and the courses that we took online were very good as well. The...
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Relationship
Cerner is very big. If we need support, we can create a ticket with them, but that is just the...
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Product
It has been years and we still don't have a way to integrate the system with our anesthesia area in...
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Loyalty, Product
Cerner has been talking about a contextual demographic bar for years, but we still don't have that....
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Culture, Value
The vendor will always tell us that there are all sorts of fees to do things, but those fees are...
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Relationship
The vendor will call us if there is an issue or hiccup with the cloud. They are pretty responsive. I...
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Relationship
I don't know who the vendor's decision makers are anymore. Everyone seems to have left Oracle...
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Relationship
Cerner was mediocre. They were bought out by Oracle. Oracle Health, I think, is trying to navigate...
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Product
I have been here for a long time, and I haven't seen things get substantially better. Things are...
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Relationship
The web support is there if we have time to dig into it. The service team is not proactive.
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Value
If I were talking to a peer who was thinking about going with the product, I would tell them to...
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Culture, Relationship, Product
Oracle Health has not lived up to their promises. I am not confident in them. I don't know where...
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Loyalty
After we purchased the product, Cerner got bought. Nobody could have predicted that, so I'm not mad...
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Culture, Relationship
Cerner made a lot of promises for new developments, and those didn't always come to fruition. We...
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Operations
Our go-live was challenging. The vendor came and did optimization shortly after we went live. But...
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Operations
The vendor's ongoing training has been a little better than their initial training because they have...
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Culture, Product
Millennium PowerChart is clearly not simple to use. But I don't think that is unique to Oracle...
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Product
The vendor does a pretty good job with the product's integration. We have not leveraged all of the...
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Loyalty, Product
Larry Ellison, the CTO of Oracle, has delineated a vision that is where EHRs need to go. I hope that...
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Relationship
When we bring problems to the vendor, we don't get problems solved, and they don't escalate things....
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Product
Millennium PowerChart is not bad but not great. I don't know what to compare it to. We have to adapt...
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Culture
I don't know what promises were made by Oracle Health. There is a lot of detail that, if it is not...
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Product
I like the accessibility of all the information, including the testing and progress notes, in...
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Product
I'm a terrible keyboard person, and I make mistakes all the time. Because I have to type my password...
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Product
EHR Nursing Mobility is very user friendly, and the battery life of the devices is good. Also, the...
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Product
When we do code grades for our EHR Nursing Mobility devices, that is a little hectic.
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Relationship
If a phone breaks, I call Oracle Health, and I can usually get a swap within a few days. I love that....
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Loyalty
We have decided to move away from EHR Nursing Mobility due to financial reasons and because we want...
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Loyalty, Value
In CommunityWorks Financials, we have to make a lot of clicks to get things done. We would like...
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Value
Oracle Health has almost gotten too big. It is hard to get what we want done for our organization....
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Product
CommunityWorks Clinical Suite is pretty good. We usually have a pretty big struggle with the...
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Relationship
Oracle Health's service and support are pretty horrendous. The vendor needs to go back to their old...
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Relationship
The vendor keeps up well with looking at what is important to the practices. We often have the...
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Relationship, Product
Oracle Health is constantly coming out with new metrics in HealtheRegistries. Recently, there has...
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Product
The reporting in HealtheIntent could sometimes be a little better. Some reports on the platform take...
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Relationship, Product
Over the years, we have had issues with updates to the product, but lately, if new product updates...
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Product
One of the things that is a struggle across the industry is what specifications to use for each...
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Loyalty, Relationship
The transition from Cerner to Oracle Health for the most part hasn't had a huge impact on me. There...
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Value
The vendor does avoid charging us unexpectedly, but we get charged for things that probably should...
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Culture, Relationship
For a lot of regulatory changes, Oracle Health stays on top of things. However, things are not...
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Loyalty, Relationship, Product
The last year has not been a good year with Oracle Health. Oracle Health has changed the way that...
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Loyalty
Oracle Health definitely has a vision related to where the product is going. It is just a matter of...
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Relationship
Oracle Health’s support is getting worse. First, Cerner was trying to prepare themselves to look...
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Value
Oracle Health is not charging for upgrades that are just part of the system, but if they create a...
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Relationship
In the proactive sense of notifying us of information, Oracle Health is great. Their service is...
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Product
We don't have the best adoption of EHR Nursing Mobility. Part of the issue is having partial...
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Loyalty, Product
We have talked about adding functionality to EHR Nursing Mobility, like the ability to document on...
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Product, Value
Our small units and our ED don't find value in EHR Nursing Mobility. They don’t need to carry the...
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Product
One of our units has consistently used the EHR Nursing Mobility phones and really likes them. They...
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Operations
EHR Nursing Mobility is a hard solution to train on. We can't project our phone screen to a larger...
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Product, Value
When the batteries for EHR Nursing Mobility sit on the chargers, they swell up to the point of...
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Relationship
We have a regular meeting with a couple of Cerner associates, and that is extremely helpful.
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Relationship, Value
EHR Nursing Mobility is a great solution for somebody willing to be engaged and vet out whether this...
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Operations
There was a lot of work involved in implementing the product, and sometimes, we felt like we were...
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Relationship
Over the past couple of years, the vendor seems to have outsourced a lot of their support to...
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Culture
The vendor’s sales team does a great job of making promises, but they don't always know the...
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Relationship
The vendor’s administrative staff is very supportive. They have given me the chain of command to...
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Operations
Things are different now than they were when we implemented Cerner's system. I think that is mostly...
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Culture, Relationship
The vendor really and truly has felt like not just a vendor but also a partner with us. They show...
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Loyalty, Relationship
I really have high hopes that Oracle Health is going to fix all of the issues that we have and that...
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Operations
The build for the product was rushed. Also, the training wasn't adequate on the financial side....
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Operations, Product
We recently had to reengage the vendor to fix things that weren't built correctly. We didn’t have...
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Culture, Relationship
Part of our contract involved deadlines for when the vendor had to meet to resolve service requests....
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Value
Developing a needed interface takes time on the vendor’s side, but the interface is needed for the...
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Relationship
I haven’t noticed a change with Cerner since Oracle Health bought them, but I’m worried about how...
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Value
Cerner doesn’t avoid charging for every little thing, and we would expect that. Cerner was bought...
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Loyalty, Product
As long as we do things correctly in our EHR, Millennium PowerChart will populate the charts.
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Relationship, Product
When Millennium PowerChart goes down, it seems like the vendor brings it right back up. Also,...
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Value
Millennium PowerChart can do a lot of what other, more expensive solutions can do, but it is cheaper....
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Relationship
Epic is winning the war in the market, so if someone goes with Cerner, they are going to be on an...
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Relationship
Oracle Health does charge us, but they also give us some stuff. Their application management...
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Relationship, Product
Oracle Health needs to double-check their end-user input and their data. Sometimes the end user...
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Loyalty, Relationship
I think Oracle Health will get a whole lot better because I have seen such a jump in how they want...
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Relationship
Most of the Oracle Health people that we deal with are still Cerner people. We haven't really seen...
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Culture, Value
When it comes to costs, we track every little thing. If we do something and it doesn't work the way...
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Loyalty, Product
The clinical side of the application is awesome. However, we are a specialty organization, so we do...
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Relationship, Operations
From a support standpoint, when we work with customizations, we often feel like we are on our own....
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Relationship, Product, Value
A lot of the things that should work out of the box require a little more customization or in-house...
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Relationship
We receive some proactive notifications from Oracle Health when things fail, and the vendor does...
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Product
There are many third-party systems that we pull in to make Oracle Health Practice Management work....
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Product
It seems like Oracle Health can't keep up with regulatory compliance. When we think about full...
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Operations, Product
For most things I must do in Millennium PowerChart, it is not bad. Things would be better if we had...
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Loyalty
If I had to do things over again, I might rethink Cerner because they are probably geared more...
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Culture, Value
How Oracle Health charges us is an absolute frustration. Anytime we try to have a conversation with...
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Loyalty, Product
Some of the changeover has been frustrating. The nurses have been happy, but the people in the labs...
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Operations
With training, some areas have been really good when we have had a good, consistent individual....
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Relationship
We have to reach out to the vendor. They are more reactive than proactive. Someone has kind of...
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Loyalty, Product
Oracle Health is adding some AI functionality to their technology, though I haven't seen it yet. I...
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Loyalty, Operations, Product
The ease of use on the clinical side has been good. I haven't heard a lot of complaints. Once people...
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Culture
Getting Oracle Health to keep promises, even in writing, is hard. Anytime we ask for assistance or...
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Culture, Relationship
The quality of our relationship with Oracle Health has dropped throughout the last few years. I...
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Operations, Product
Oracle Health does have some training, but there are a lot of inaccuracies, and there is a learning...
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Relationship, Operations
We have seen significant changes in support with the acquisition by Oracle Health. Support is a key...
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Loyalty, Relationship
Our revenue cycle is not quite clinically driven because our charges are still coming in different...
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Loyalty
I have seen some of what Epic has. Epic is pricey, but right now, their offering is more efficient...
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Relationship
It is easy to get assistance from the vendor, but on the pharmacy side, it is sometimes so hard to...
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Operations, Product
The product is fairly user friendly, so it was easy to get familiar with the system.
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Operations, Product
The product is very customizable. That is great, but I have a hard time finding clear how-to...
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Product
The main thing I hate about Millenium PowerChart is that it won’t let me generate reports. If I want...
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Operations
Oracle Health trained us, but I don't think they gave us enough training when we first went live....
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Relationship
Oracle Health is proactive when maintaining the stability of the application and identifying issues...
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Relationship
Oracle Health’s support turnaround time is appalling. They don't meet the service level agreement....
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Relationship, Product
The vendor’s enhancements take forever. They don’t consistently meet the service requirements.
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Operations, Product
Once people get trained in the system, it is pretty straightforward. It is really user friendly. It...
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Operations
We have been working on a project for years. When we initiated it, we told Oracle Health that it was...
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Operations, Value
We don't get any direction or guidance from Oracle Health on how we can better use their product. We...
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Culture, Product
A lot of functionalities that we expect to work either don't or are not provided. We have several...
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Operations, Product
The product’s navigation is complicated. One of the things I have never understood is the display....
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Product
I wish that Oracle Health would address our population more. They don’t have a product for our...
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Culture, Product
We have had some frustrations with the vendor when it comes to financials. We asked for access to...
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Loyalty, Operations
The vendor's training has been there, but we are frustrated with the way the system works. Once...
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Loyalty, Relationship
Since our financials are outsourced to another vendor, we don't have to use Oracle Health's...
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Loyalty, Relationship
The vendor is progressive. Oracle is going to be great for Cerner in terms of adapting new...
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Relationship
Cerner solutions are very click happy and require many custom reports as standard reports are not...
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Operations
We do our own training, and we don't rely on the vendor to do training for us on this particular...
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Relationship
There are bugs from time to time within HealtheIntent, and we have to go back to the vendor and...
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Loyalty, Product, Value
From the clinical side of things, CommunityWorks Clinical Suite has been a bit of a mixed bag. I do...
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Product
Cerner’s data on the back end is poorly maintained. With their databases, they bought a bunch of...
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Product
The positive side of CommunityWorks Clinical Suite is that we have an integrated system between our...
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Relationship, Operations, Value
With CommunityWorks Clinical Suite, we get the benefit of a single, unified system across the entire...
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Loyalty
I would honestly tell others not to do Cerner at all. What Cerner showed us when we were making our...
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Relationship
Part of the issue with different EMRs is that some are specialty specific, and some are not....
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Loyalty
Oracle Health is working on a couple of different projects that I am very excited about. Those will...
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Product
It is a challenge to integrate all the different software systems within the organization and make...
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Relationship
We have different numbers that we can call for support, and we have no issues there.
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Relationship
Millennium PowerChart requires a large contingent of administrators to maintain. In recent years,...
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Product, Value
HealtheIntent has been good for us. There is not anything that could come close to perfect, but...
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Product
There haven't been many recent upgrades with HealtheIntent. We think that is partly because of the...
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Product
We have used the system for a long time. We like the system's design. We can actually customize the...
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Culture, Value
With Oracle Health, it seems like everything turns back into a project that costs X number of...
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Loyalty, Operations
We are still trying to implement integrations with Oracle Health, and that is going to be okay. The...
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Relationship
Oracle Health is not exactly proactive. They have user groups, but we really have to be paying...
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Operations
I would not recommend Oracle Health based on our implementation and support. We had a change in our...
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Culture, Operations
Unfortunately, we are in a long contract with Oracle Health. I would hate for somebody else to do...
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Relationship, Operations
After the go-live with Oracle Health, once we transitioned from the implementation, we began to work...
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Operations
There are underlying frustrations with the overall product quality of CommunityWorks Clinical Suite....
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Operations
Our implementation got moved a few different times, and we got handed a few different project...
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Product
There is always something we would like to have, and there is always something the vendor could...
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Culture, Relationship
When we initially got the tool, the vendor said that they would kind of work with us as we were...
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Product
With HealtheRegistries, there are clinical standard measures or things that Cerner comes up with,...
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Loyalty, Product
The product has been really effective, but we would like to see more. HealtheRegistries has been the...
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Loyalty, Product, Value
We have a few key metrics that we have been tracking related to gaps in care closure and satisfying...
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Product, Value
HealtheRegistries works really well in Cerner's EMR in terms of integration. HealtheRegistries is a...
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Loyalty
We have seen Oracle Health’s road map, and they are moving everyone to the new cloud platform in the...
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Relationship, Product, Value
Oracle Health provides us with a tool that is really advantageous for our clinical bedside...
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Relationship, Operations
Oracle Health had a reduction in a lot of the previously existing Cerner staff. As a result, we lost...
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Loyalty
As an organization, we are making some very high-level decisions on Cerner versus Epic. We don't...
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Loyalty
The biggest thing right now is that we would love to get away from our third-party vendor for...
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Value
Cerner just changed over to Oracle Health, and I am not convinced that they avoid charging us for...
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Product
We pair with one of Oracle Health's ERP partners, and that works fairly well. Once things are set up...
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Relationship
Sometimes when our staff is asking the support team for something, they don't seem to understand...
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Loyalty, Relationship
The vendor is working to improve several areas. We recently got a new account representative who is...
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Value
If we need something added for regulatory reasons, it definitely ends up costing us.
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Product
The solution’s biggest strength is the fact that we have the patient information across the board....
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Loyalty, Product
We are working on the product's ease of use. Some of this is not really the vendor's fault, but we...
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Relationship
One of the biggest issues we run into is communication because Oracle Health has several employees...
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Relationship
When we go up the chain with Oracle Health’s support team, our issues usually get fixed.
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Product
Cerner Patient Accounting is not a user-friendly system. When we hire new people who have used...
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Relationship, Product
Things have been challenging since Oracle Health purchased Cerner. We have always had issues, but...
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Loyalty, Product
Cerner is pretty good at being proactive. We are hopeful that our satisfaction with the vendor will...
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Loyalty
There is uncertainty about what Oracle Health is going to do with Cerner in the long term....
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Value
Millennium PowerChart is an EMR, and unless it is an out-of-the-box model, there are typically...
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Relationship
I would like the support staff that the vendor has to be familiar with the product. When we have a...
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Relationship
The vendor needs to be more responsive. We get a lot of pushback on what they call global changes....
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Product
We like the fact that it doesn’t take end users long to become proficient with the solution. The...
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Relationship
I would like to see Oracle Health improve their customer service. When I need some help from Oracle...
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Product
Cerner Patient Accounting has a grid that is like an Excel spreadsheet. The screen is big, and I...
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Relationship, Value
If I had to make the choice, I would not buy Cerner Patient Accounting again. Oracle Health doesn’t...
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Relationship, Operations
Every time we have an update with Cerner Patient Accounting, there is some manager who complains...
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Product
Our lack of satisfaction with Cerner Patient Accounting is based on all the headaches, trouble, and...
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Loyalty
Things have gotten better over the last couple of months. I want another product from the vendor in...
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Product
Cerner meets the basics when it comes to interoperability. They can integrate their system, and they...
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Loyalty, Product
When I first got to my organization, I was used to having multi-factor authentication for a lot of...
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Loyalty, Value
We would not purchase CommunityWorks Clinical Suite again because it is terrible.
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Operations
Training for the solution could improve how many people are actually experienced in using the...
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Operations, Product
We have done a few implementations over the last few years, and the subject matter experts have...
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Relationship, Product
We had a pretty significant patient access uplift initiative going on, and the Cerner team promised...
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Operations, Product
We have optimized as much as we have been able to with the system, but our go-live was pretty rough....
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Loyalty
We were very happy clients for quite a while. We were seeing a lot of advancement. When Neal...
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Relationship, Product
Cerner has lost some of their efficiency to be able to make some of the development improvements...
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Loyalty
Part of the reason we decided to go to another vendor for everything was that Cerner’s revenue cycle...
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Value
Cerner is pretty good with their charging. I'm not sure we have had a big problem with that.
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Operations, Product
On the inpatient side, we were able to see some improvements with something called dynamic...
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Operations, Product
Cerner had a new system called Workflow MPages, and that piece would have allowed us to do some of...
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Relationship
With web and phone support, we have seen some deterioration from the vendor generally in the last...
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Product
Things are going well with the system. For the most part, the system is pretty solid. One good thing...
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Loyalty
We aren't sure whether we would buy the product again because of the vendor's acquisition. We are...
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Loyalty
Cerner hasn't kept all of their promises about the solution. Oracle Health seems to be doing a...
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Value
There are some big things that the vendor has to charge us for, but I don't think they nitpick us...
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Product
I have recommended the platform to others on numerous occasions. Most of the time, healthcare...
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Value
It remains to be seen whether Oracle Health will avoid charging us for every little thing, but in...
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Relationship
The vendor's support has been lackluster over the last couple of years. We have seen some...
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Product
The most important thing that the vendor could do would be to deliver when it comes to document...
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Product
Our experience has been what we expected. We can tailor the content, the clinical workflows, and the...
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Relationship
Cerner was supposed to develop the master treatment plan, and they were not able to do that, so we...
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Relationship, Operations
People have to implement with somebody else besides Cerner. That is the biggest thing I would tell...
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Relationship
Things have actually gotten worse for us since Oracle Health acquired Cerner in all aspects. It just...
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Product
From a product standpoint, Cerner Patient Accounting needs many more products integrated within it....
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Operations, Product
For Cerner Patient Accounting, our experience has probably been different than in a lot of places....
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Loyalty
We have a different practice management system and a different EMR on one side of our organization....
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Loyalty, Product, Value
If we were with Cerner's Millennium product, I would buy Cerner Patient Accounting again because...
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Relationship, Product
There are things Cerner Patient Accounting doesn't do that we have to outsource. And I haven't seen...
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Culture, Loyalty, Relationship
Things have been better with Cerner since the Oracle Health merger. Oracle Health made some big...
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Loyalty, Product
I am very excited to see the adaptations that Oracle Health has made to clinically driven workflows....
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Culture, Relationship
Oracle Health is very transparent. They tell us what they haven't done well in the past, like...
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Operations
The implementation with Cerner was not smooth. When we first got up and running, we had lots of...
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Relationship
We can't do anything with the product because everything we want to do requires a global change. The...
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Operations
The training piece is hard because our host site is so hard to communicate with. If Oracle Health...
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Product
We were spoiled with our previous EHR vendor. If we needed a change to make our lives easier or to...
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Product
The product isn’t challenging. If someone can click a mouse, they can use it. On the inpatient side,...
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Relationship
If something is down or if there are issues, our host site communicates with our IS department. Our...
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Product
There is one major area that we don't have in HealtheIntent, and that is utilization metrics...
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Loyalty, Product
Oracle Health delivers new technology. The vendor is looking at up-and-coming things for social...
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Culture, Relationship
Cerner kept all of their promises until Oracle Health bought them. Since then, they have been a...
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Culture, Loyalty, Product
We have had our share of challenges with Oracle Health lately. We looked at several platforms from...
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Operations
In this business, all value-based contracts are different, so we can't do a canned implementation....
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Product, Value
HealtheRegistries is a quality product, and I would recommend it. It is the best product that we have....
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Relationship, Product
HealtheIntent is strong, and Oracle Health does a very good job of managing the data and keeping the...
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Culture, Value
With the pricing in HealtheIntent, it is pretty easy to add something on. Also, sometimes Oracle...
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Relationship
If we ever come across data issues in HealtheIntent, the vendor has people on calls who work through...
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Product
I like the fact that CommunityWorks Clinical Suite is hosted because I don't have to do all the...
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Relationship
The vendor’s support is pretty problematic. When Oracle bought out Cerner, they moved the support...
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Relationship
The vendor doesn’t keep all promises. Some things have taken far longer than what was promised. The...
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Operations
If I could design a training program so my colleagues and I could feel like we can do anything in...
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Product
There is room for improvement in terms of ease of use. There are usually about four extra steps that...
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Relationship
It seems like we have to constantly ask for updates. The vendor doesn’t really send us as many...
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Product, Value
The integrations with our monitoring system and some of our other lab equipment are really good....
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Product
The vendor’s reporting solution is pretty tough to use. I would like to see improvements in that....
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Loyalty
HealtheCareManager is not part of our long-term plans because it is integrated into our EMR and we...
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Operations
Cerner did a good job with the HealtheCareManager implementation. They were there for us afterward...
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Loyalty
We went with HealtheCareManager because our previous system didn’t integrate into our EMR. So we...
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Relationship
Oracle Health does a really good job of maintaining their evidence-based guidelines, and the vendor...
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Relationship, Product
There are some limitations to what we have tried to do with the product’s doctor office...
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Operations
The product works, but the vendor’s implementation led us down a path that was just too complex to...
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Operations
Oracle Health’s biggest thing is that they are fighting for market share, so the faster they can get...
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Product
CareAware Connect works as it should. We just have to figure out how best practices align with our...
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Relationship
The vendor’s CMOs are awful. They should all have been fired. I don’t think they have a clue what...
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Operations
We got what we thought we would get with Millennium PowerChart. However, the implementation was so...
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Culture
Cerner has sold us on a history of people saying that they do things in a particular way. That is a...
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Operations, Product
We had some struggles in the ambulatory space. The vendor doesn't capture consults very well, and...
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Relationship, Product
There is some discontent with the product; I want to be able to retrigger mass claims, and the...
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Culture, Relationship, Operations
"Promise" is a strong word. Sometimes Oracle Health oversells a piece or a module and it isn't...
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Loyalty, Product
One thing about Oracle Health that is excellent is that we are going to get a piece of data from...
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Value
Others should definitely know what regulations are coming up so that they can understand whether...
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Operations
I would like to see at least a bit more in-depth training. The vendor does a lot through their...
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Relationship
Other organizations should know that it is very helpful to work with a third party outside of Cerner...
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Relationship
Customer support is really good with Oracle Health. We feel heard. We have regular meetings, and we...
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Product
Oracle Health’s practice management system is acceptable. It is standard.
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Relationship
Even though we are not happy with the product, Cerner said they would do anything to fix it, and...
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Relationship
Cerner is good at recognizing problems, and we point them out. They often agree with us, but the...
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Product
Using CommunityWorks Clinical Suite has been an adjustment. The system is definitely a work in...
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Culture, Loyalty
We are in an area where some hospitals are on Epic's systems and some are on Cerner's. We work...
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Loyalty, Relationship
Oracle Health is trying very hard to keep all of the promises that they make. Going from Cerner to...
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Relationship, Product
Millenium PowerChart is not very strong anymore by today’s standards. But the vendor pretty...
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Operations
One of the problems we have with Cerner is figuring out the poor build that happened when the...
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Product
There hasn’t been an upgrade for HealtheLife in forever; it hasn't changed. We would like to see...
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Operations, Product
HealtheLife is sometimes not intuitive for us. There could be more options in terms of how to select...
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Product
We have a lot of issues with correct appointment scheduling in the portal, and we have brought up...
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Relationship, Product
HealtheLife is a good core platform. Cerner has done a good job finally recognizing that they can't...
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Value
Oracle Health does a little more nickel-and-diming than Cerner used to do.
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Culture, Product
The vendor oversold the portal and what it can do. It is not the most user-friendly tool, but I...
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Product, Value
PowerChart Ambulatory creates good clinical notes that are readable and functional. We have really...
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Loyalty, Product
With Cerner being bought by Oracle Health, we are seeing changes and feel like things are actually a...
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Product
Cerner’s reporting is awful. If I pull a year's worth of data, I'm very likely going to have to run...
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Relationship, Operations, Product
Cerner has internal pages that tell us how to set up legacy functionalities or configure things. I...
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Operations, Value
When we implement a system, learning how to use that system should be part of the implementation...
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Relationship, Product
Cerner needs to refine their system and their approach to the system. More functionality is not...
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Operations
Cerner is being run badly. During the implementation, the vendor sent in a newer trainer to train...
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Product
The reason people like Apple and Samsung so much is that the core functionality simply works. If...
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Relationship, Operations, Product
The product works and is a powerful tool, but as soon as we upgrade it or get new people, everything...
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Operations, Product
I feel like I have a deep understanding of Cerner's system, and I am very effective when I use it....
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Value
It would be nice if there were something like a useful status dashboard to let me know about...
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Product
There are issues with CommunityWorks Financials' learning curve. Its eligibility and patient...
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Loyalty
CommunityWorks Financials' connection with another vendor's system was a very strong factor in our...
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Operations
During our implementation, we had some issues. We had conversations with some of the vendor's...
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Relationship
Oracle Health has farmed all of their application management services out overseas, and it is very...
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Loyalty, Relationship
There are a lot of significant changes coming that Oracle Health has talked about. For one thing,...
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Loyalty
Oracle Health is still in the process of moving everybody to the cloud, whether they are pulling...
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Culture
We didn't get everything we were promised. We were promised a TAR several years ago, and it is still...
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Product
We are happy with the product. Once someone gets the hang of it, it is easy for them to find what...
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Relationship
Sometimes when the vendor trots out a new thing that is supposed to be the latest and greatest,...
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Culture, Loyalty, Relationship, Value
Sometimes when we are looking for stuff, the Oracle Health team will say that something is going to...
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Culture, Value
Oracle Health has become even more difficult to do business with. We used to joke about...
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Product
We have fixed a lot of problems with Cerner Patient Accounting.
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Culture, Operations
The vendor is always in sales mode. They come to give updates and to provide information, but they...
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Product
HealtheLife is so much weaker than other products in this space. It is reasonably easy to use...
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Value
We can't do anything with HealtheLife without spending a million bucks. The issue is the amount of...
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Relationship, Operations
Oracle Health's service and support have gotten a lot worse. They have lost a lot of talent, and I’m...
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Loyalty, Operations
We were caught in a bad situation because our implementation was done by a third party rather than...
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Operations
We didn't have a lot of hands-on training when we went live because the consultants that Cerner was...
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Product
On the physician side, Cerner Practice Management is really inadequate. We had to hire outside...
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Relationship
Cerner is lacking the most in making sure that they hear the concerns of clients and solve issues in...
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Loyalty
We chose to go with Oracle Health because they had more resources and offered more functionality...
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Relationship
The support from Cerner for the product has never been good, and it has gone from bad to worse since...
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Loyalty
As long as we remain with Cerner, we will move to RevElate. They are going to decommission Cerner...
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Product
I have worked on many billing systems, and Cerner Patient Accounting is very complicated for users...
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Operations, Product
We weren’t appropriately trained in the solution, so it is difficult for us to understand whether...
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Relationship
There is not a lot of consistency with Oracle Health’s support, and there has been a lot of turnover...
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Loyalty, Relationship, Product
With Cerner, new development really took quite a long time. I feel like that is changing with Oracle...
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Relationship, Product
One thing the vendor has done better as they have become Oracle Health is being thoughtful about the...
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Operations
Doing the implementation work mostly falls on our organization’s team. Especially when looking at...
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Product
Machine learning or AI is a big area that I would like to see Oracle Health be able to develop. I...
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Culture, Relationship, Value
I would tell someone that Oracle Health has been a good partner to us over the years. They have...
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Loyalty
Everybody seems to be happy with the product. I am looking forward to some of the improvements to...
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Relationship, Product
The application management services support the whole suite of Oracle Health products with proactive...
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Relationship
Oracle Health assigns an account executive to every client. That is the main-facing person that we...
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Loyalty
Right now, the system's portal isn't great. However, I recently went to an Oracle Health conference...
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Loyalty, Relationship
Oracle Health needs to deliver on the things they are claiming they have in the works. They...
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Loyalty, Value
The quality of HealtheLife is good, but we are moving to our own patient portal. We are going to be...
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Product
HealtheLife is not very streamlined for the patient experience in regard to the views and being able...
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Operations
The portal training wasn't very good. The vendor just referred us to some documentation. We...
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Loyalty
I'm really excited about Oracle Health's new direction and the things that they are going to be...
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Product, Value
The product isn't up to industry standards. It isn't as easy to use as other portals are. Our...
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Relationship
I don't think that there is a client alive who can say that the transition to Oracle Health has been...
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Product
Our patients don't necessarily have a nice desktop or laptop at home. Most of them have phones, but...
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Loyalty, Relationship
Oracle Health will comment that they have a road map that will address some of our concerns, but it...
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Loyalty, Relationship
Cerner went through an acquisition by Oracle Health, and we are really trying to understand what is...
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Relationship
Things are going okay with Oracle Health. There has definitely been a bit of a transition in going...
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Loyalty
I am feeling cautiously optimistic as I look toward the future. I will mostly be looking to see...
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Loyalty, Value
I wouldn't buy Millennium PowerChart again because I feel like Cerner nickel-and-dimes us for...
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Relationship, Operations
I would tell a friend who was thinking about moving to Cerner's system that they should be careful...
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Value
HealtheIntent currently doesn't meet our needs, and the price point, from what we are seeing in the...
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Product
The system aggregates data very well from multiple sources. HealthIntent does a pretty decent job of...
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Culture, Relationship
Oracle Health probably doesn't keep all of their promises, but the people from Oracle Health who we...
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Culture, Value
One example of Oracle Health charging more for things is that when we were looking at getting a...
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Product
I don't hear a lot of negatives about the product from our staff. Every electronic health record is...
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Loyalty
There are some things on the vendor’s road map that hopefully are going to help me be less...
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Relationship, Operations
When we first went through our implementation with Cerner prior to COVID-19, their service and...
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Product
The system’s output is where things really fail and stop. The vendor doesn’t have the expertise...
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Product
Oracle Health should be redeveloping HealtheAnalytics to match where value-based contracting is, and...
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Product
The reliability could be improved. We often go to a different dashboard and have it not load. Or if...
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Loyalty, Product
Oracle Health's biggest strength would be that their clinical consulting teams have done a really...
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Loyalty, Product
Oracle Health's chart search functionality is based on a medical model, and it is supposed to be on...
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Relationship
Our system is hosted, and our current host is extraordinarily responsive and good at following up...
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Relationship
Overall, I think that things are going okay. We are still a little touch-and-go with Oracle Health....
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Loyalty, Relationship, Product
Oracle Health is piloting some AI things with the University of Missouri. We are keeping an eye on...
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Relationship, Product
I think Oracle Health needs to bump Cerner Practice Management up. The vendor's code quality and...
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Loyalty, Value
If I were a new hospital, I would be very risk averse in selecting Cerner Practice Management. I...
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Culture, Value
We only have to buy something from Oracle Health if we decide we want to add a different set of...
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Product
HealtheRegistries’ strength is the visibility that is tied into the patient's chart with regard to...
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Loyalty, Relationship, Product
There are some measures that the vendor set up, and those don't quite fit our size or the way we do...
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Loyalty, Product
With HealtheRegistries, we have a lot of flexibility in getting codes mapped. When it comes to an...
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Loyalty, Operations
The Oracle Health Conference was a bit too fluffy for me. There were a lot of overviews and positive...
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Relationship, Operations
Cerner has talked a lot about technology. They had a tech conference happening called CloudWorld....
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Relationship, Value
When we log something with Cerner or ask for a modification, there is a pretty long turnaround time....
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Relationship, Operations, Value
It feels like Cerner is trying, so I don't want to begrudge them, but the resources aren't really...
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Loyalty, Relationship
Our hospital has no intention of ever going to Epic, and we want Cerner to work. Cerner’s delivery...
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Loyalty, Relationship
Oracle is taking Cerner down the same path they took PeopleSoft. The vendor is decreasing spending...
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Loyalty
We are very unsure about the future. If there were a way to leave, we would be gone in a heartbeat....
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Relationship
The Oracle Health executives are not listening. They seem to be under marching orders to get to...
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Relationship
Our support response and resolution rates have probably decreased by 20%–30%.
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Culture, Relationship, Operations
When we were in the process of going live with Cerner's system, the representatives we had were very...
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Relationship
Cerner does a good job of being proactive. There is something called uCern. That is the vendor's...
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Loyalty, Product
The system's functionalities for registration, service, and things like that were much slower than...
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Operations
We needed cross-department functionalities during our implementation, but the vendor's teachings...
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Product
Cerner's product is more integrated than the product we had before it was. That is a plus.
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Culture, Product
Cerner promoted that their system would have very little downtime. The system has gone down several...
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Product
I would like to see more phlebotomy management from Oracle Health. Anytime an idea is sent to the...
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Relationship, Value
When there are global issues with the system, we don't know about them until we experience the...
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Product
The vendor's biggest strength is the communication between their end users. Cerner is always pushing...
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Culture, Product
Oracle Health recently changed a certain module, so it is no longer available. There are also some...
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Relationship
With Oracle Health overtaking Cerner, they have changed their support infrastructure. That change in...
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Relationship
When I reach out to Oracle Health because I'm having a problem, I hope that the person who answers...
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Relationship, Product
The user experience is a challenging one. The new clinicians and doctors that come from the field...
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Relationship
We have an account representative who helps us with our issues, and they are very responsive and try...
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Relationship
With Cerner, my recommendation depends on an organization’s footprint. If somebody were starting...
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Relationship
Oracle Health needs to retain consultants. There is just no expertise. We have to go to third...
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Product
We find the HealtheLife patient portal very easy to use and very intuitive to get around in....
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Operations
There hasn't been any ongoing training or a lot of updates with the HealtheLife. There is very...
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Relationship, Product
The vendor is trying to move everyone to RevElate for patient accounting. That is a great idea, but...
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Product
I would like the registration and scheduling processes to be integrated into one solution so that I...
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Product
I like that Cerner Patient Accounting is a single platform, so it is like an integrated experience...
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Operations
The Oracle Health implementation team should stay engaged longer with organizations because they...
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Relationship, Operations, Product
Functionalities and enhancements need to be thoroughly tested. If Oracle Health has a client that is...
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Operations
Cerner needs to adjust their education and training strategies with clients. We pay a high price to...
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Operations, Product, Value
Cerner Patient Accounting is a good product if someone has a hypercompetent staff and the time,...
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Product
HealtheLife is highly interoperable and heavily integrated.
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Relationship, Product
HealtheIntent is over and above anything else, and Cerner is very proactive, so I have been really...
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Loyalty, Product
I would tell someone looking at HealtheIntent that the solution had a bit of a rough start. The...
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Product
We have done a lot with the product in terms of consumer framework integrations, and the product is...
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Relationship
Oracle Health partners with us pretty solidly. We have a lot of organizational meetings and...
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Product
Some of Oracle Health’s products aren’t the best in the market. I am not sure they are investing in...
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Relationship
The vendor hasn't been consistent lately. I think a lot of that has to do with them transitioning...
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Relationship
Oracle Health says that they are going to redo their EHR somehow. Unfortunately, it is very unclear...
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Value
Our experience has been that Oracle Health hasn't avoided charging for every little thing. Oracle...
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Product
The weaknesses we see in Oracle Health are on the self-serve side of things that enable the patient...
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Loyalty, Operations
We moved away from having Oracle Health do the training, and we did our own ongoing training because...
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Relationship
There are areas with Oracle Health where the ability to do some automation is good. Oracle Health...
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Relationship
We wouldn’t recommend Oracle. If a friend were asking about Oracle and were already in Cerner, we...
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Loyalty, Relationship
Oracle Health has kept their promises since taking over. They have some good things coming that I...
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Relationship, Product
Millennium PowerChart does clinical EMR tasks well in the inpatient space. It meets all of our...
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Product
If Cerner could implement some generative AI for note creation or summarization, that would be great...
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Loyalty
From a revenue cycle system standpoint, Oracle Health has got to get their stuff together. We...
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Culture, Value
Epic's model is that they build everything themselves, and everything is integrated into the revenue...
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Loyalty, Relationship
With the move to Oracle Health, the vendor is starting to just do things without discussion, without...
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Operations, Value
We have had great experiences with patient accounting. We had a great implementation when we went...
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Relationship, Operations
When I recommend Cerner Patient Accounting to people, I always tell them that they will need to have...
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Culture, Relationship
Sometimes the vendor will tell us what is coming, but those things don't always come as soon as the...
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Product, Value
I am very happy with Cerner Patient Accounting. I like its transparency. When we were on another...
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Relationship
I have had tickets that stay open for a month before somebody even looks at them, and we shouldn’t...
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Loyalty, Relationship
The only hiccup I have seen lately is the transition from Cerner to Oracle Health. There have been...
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Product
The interoperability of PowerChart Oncology is one of its biggest strengths. I have had users and...
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Product
The negatives of PowerChart Oncology are more the scheduling and the number of clicks because...
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Relationship
Oracle Health will do illuminations regularly about new functionalities and functional questions....
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Culture, Relationship
Cerner doesn't keep their promises. We shared a certificate with other facilities to help with...
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Operations, Value
Something I really dislike about Cerner is that when they try to do updates to their system, they...
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Relationship
There is someone from Cerner's administrative site who we can work with. However, Cerner could...
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Product
I like Cerner's philosophy about clinically-driven charge captures. Dynamic documentation is...
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Product
CareTracker is the vendor’s long-term care documentation tool for nurse aides. Information...
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Relationship
The vendor is very proactive in MDS changes because those are government regulations.
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Product
Cerner's revenue cycle leaves a lot to be desired. It is difficult to achieve a certain clean claim...
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Relationship
Having Oracle Health take over Cerner hasn't been a great thing. We have seen a decline in the...
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Operations, Value
I appreciate that I don't have to perform a lot of maintenance on the application. The system's...
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Product
It is very easy for providers and patients to send messages in the system. I think the tool itself...
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Relationship
Since Oracle Health purchased Cerner, our entire IT staff has noticed a significant decrease in...
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Product
Now that we are on Cerner Practice Management, the interface that our employees see is much more...
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Loyalty, Relationship, Product
I just don't think that Cerner PowerChart LTC is a good product for long-term care. Cerner needs to...
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Relationship
The team that we have worked with from Oracle Health has been really helpful when we have wanted...
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Product
Oracle Health's patient portal has been a bright spot for us. Other than the Google Analytics mess,...
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Product
HealtheLife's portal could use some improvements to its ease of use. I would like a little more...
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Loyalty, Product
We want an integrated platform, so we would buy Cerner Practice Management again. The system's tools...
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Operations
The training we have received for the system has been very poor. It is very basic. That...
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Culture, Loyalty, Relationship
We have been working with a specific product champion for years now on a certain model. We have a...
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Loyalty, Relationship
We have heard a lot of promises from Oracle Health. We had a meeting with an executive from the...
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Operations
Getting everything to work with Cerner Patient Accounting was terribly painful and took a very long...
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Relationship
We have tried to keep an open mind about seeing Oracle Health as a long-term partner, but working...
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Relationship, Operations
There has been a lot of talk that Oracle Health has been successful in hiring new people, but we...
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Relationship, Operations
Oracle Health didn't do a very good job of making sure we were set up well for success when we went...
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Operations
Cerner did a terrible job with their outsourcing before we went live with the system. During our...
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Relationship
Oracle Health has changed their service model. When they had a different model, we had a liaison who...
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Operations
We were using PowerWorks PM before we went live with Cerner's systems across the board. The good...
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Relationship
Oracle Health's delivery hasn't changed a lot in the last while, but it may be down a little. Oracle...
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Loyalty, Relationship, Product
Oracle Health has big dreams, but we will have to see how long it takes some of those dreams to...
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Relationship
Oracle Health’s staffing shortages are certainly having an impact on our organization. One of the...
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Culture, Product
A lot of things were told to us when we purchased the product that haven't come to fruition. We were...
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Product
I like that documents are easy to find in the system. PowerChart Ambulatory has a lot of specific...
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Product
We had some issues with the system integrating with some other products.
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Product
The design of the system could be improved with regard to the ease of how it is laid out. It is very...
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Value
The nature of the beast is that anytime the vendor has something new, they have to make money, so...
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Operations
As far as implementation services are concerned, including recent upgrades, having more and better...
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Relationship, Product
Oracle Health is a little better on the practice management side because they have always had to...
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Product
One of the biggest issues we have is that our hospital registration system is different from our...
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Relationship
We have had issues with the vendor's third-party integration partners, and those issues have taken...
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Value
We worked with Oracle Health on several reports and dashboards that we felt they should have had out...
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Product
The system is pretty good when it comes to providing tools for physicians and nurses. That is a...
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Relationship
Our relationship with the vendor has changed pretty drastically over the years. Even in the time...
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Loyalty
Things are going well with Oracle Health, and we have a good, solid, stable system. Oracle Health...
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Loyalty, Relationship, Value
We are definitely loyal to Oracle Health. We want to understand the road map better because we have...
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Culture, Relationship
From Cerner, we hear them say they are going to do something. But we don't hear enough details on...
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Relationship, Operations
Cerner has let go of a lot of the people who understood the system, and there are some fundamental...
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Operations
The biggest thing is that setting the system up takes forever, but once we finally get it set up, it...
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Relationship
Oracle Health is a little rigid about closing service requests and starting over if we don't respond...
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Loyalty, Product
Oracle Health promotes that the system will be the best thing ever. The main issue we have with that...
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Relationship, Operations
The product's quality is good. The quality of the people who help us with our implementations is...
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Culture, Relationship
The vendor has a clearer vision now that Oracle Health has taken over, but Oracle Health hasn't been...
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Relationship
We recently had an issue that our clerical supervisor said they could fix, but they couldn't fix it...
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Operations
Training is probably the biggest issue we have with Oracle Health. With the turnover that naturally...
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Culture, Relationship
I don't know of anything specific where Oracle Health said they were going to do something and...
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Value
Everything Oracle Health does costs too much. We have other applications throughout the facility...
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Relationship
We have regular calls with our customer service representative at Oracle Health. They basically...
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Product
Oracle Health has introduced a more organized flow to the system. We have had to define what the...
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Product
When we look at other facilities that have the regular system, they have a lot more control over...
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Relationship
Providing support is where Oracle Health struggles the most right now. With their application...
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Relationship, Product
Oracle Health has been really slow to develop clinic-specific workflows, especially for clinic...
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Relationship, Product
Oracle Health should work on easing the burden for the revenue cycle front end and back end to allow...
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Relationship, Product
HealtheIntent does exactly what we tell it to do. That is the tricky thing. I have worked with the...
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Loyalty, Relationship, Product
HealtheRegistries could use some help overall. Responsiveness is an area where the vendor could be...
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Relationship
A few years ago, Cerner added a population health executive over their population health products....
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Operations
Oracle Health has moved to a train-the-trainer model, so they don't do a ton of training, and that...
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Operations
We always wonder whether we are using the product optimally and using best practices. I would love...
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Value
HealtheIntent is a Saas. We pay a monthly fee, and once we are in and sized, the cost is fairly...
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Relationship
Oracle Health leaves tickets open for a very long time. We have had to get their higher-up team in...
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Operations, Value
Oracle Health offers no training without a charge. They have a Cerner wiki website where we can go...
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Product
There are little things in Cerner Patient Accounting that cause constant headaches for us; that is...
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Operations
It would be great if Cerner could walk us through tutorials for simple things, such as how to...
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Product
We have to pay for Cerner interfaces to be built for any other vendors' pieces that we want to work...
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Relationship, Operations, Product
When Cerner does updates within their system, that usually messes stuff up for us. We have to report...
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Relationship
For Cerner’s customer support, there is a list of things we are allowed to call about. Otherwise, we...
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Relationship
Cerner has some things that will be simple fixes for us. But if they say that something is a global...
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Relationship
We always want to work with higher-up people at Oracle Health. Since the integration, the vendor has...
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Product
Cerner Patient Accounting's revenue cycle app generates a new claim number for every claim we have....
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Operations
Our go-live was mostly virtual, and the vendor had many issues with the go-live. There were errors...
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Relationship
We are a little disappointed with Millennium PowerChart. We have had some projects going on, and it...
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Culture, Product
Oracle Health needs to work on making the platform easier for the end user. We are currently working...
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Loyalty
We have Cerner's system in one area, but we do not have it in some other areas. We have some other...
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Relationship, Operations
The vendor needs to make their training easier for all of the end users. Sometimes things just kind...
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Product
Cerner’s reporting is terrible. The end-user functionality is difficult and not user friendly. We...
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Relationship, Product
Cerner isn’t keeping their promises when it comes to the validity of the data or the reporting. It...
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Culture
Cerner is good at billing us and hoping that we haven't read what is in our contract. I couldn't...
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Loyalty
CareAware Connect was really problematic for us. We had people going all the way up to the vendor’s...
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Value
CareAware Connect is really not worth the money. I wouldn’t recommend the product; we are completely...
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Product
Millennium PowerChart isn’t perfect. However, I don’t want to be overly critical of Cerner because...
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Operations
Millennium PowerChart is not an intuitive product. Users really have to have a lot of training to...
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Relationship
Cerner was really declining. They were not really putting a lot of effort into new product...
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Value
Toward the end, Cerner started to nickel-and-dime us a little by bringing on extra resources and...
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Relationship
I have always felt that Cerner has made sure to play the blame game first. If something went wrong,...
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Relationship
We had a fair amount of interaction with Cerner’s executives. In certain cases, if we partnered up...
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Product
Several areas of PowerChart Ambulatory need improvement. For instance, the system still needs some...
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Culture, Value
We partner with Cerner to do upgrades for PowerChart Ambulatory, and we pay them to do certain...
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Loyalty
Cerner does not support our interoperability goals, and that is one of the reasons we have decided...
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Relationship
We always have tickets open with Cerner, and they are struggling right now to keep people, like...
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Relationship, Operations
There is an opportunity for Cerner to improve how they do their testing. They put out release notes...
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Relationship, Operations, Product
Oracle Health is very amenable to customization and changes, and they are very quick to address...
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Relationship
In general, the executive involvement is not extremely high, but I am not shy, and I escalate...
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Product, Value
I frequently reference the monetary ROI from having increased appointments with different...
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Value
Each component has a different cost, and I don't know that the same ROI is achieved based on the...
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Loyalty
We are expanding our HealtheRegistries build. We are moving to have many more registries than we...
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Relationship, Product
Some areas at my organization are end-to-end Cerner, so everything is fully integrated. Getting some...
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Product
HealtheRegistries is fully integrated into the providers’ workflows. We have had it in place, and it...
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Relationship, Operations
Oracle Health’s executive involvement throughout the implementation of new registries has included...
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Operations
It would be nice if the delivery of new technology were easier. It seems like the local informatics...
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Operations
Oracle Health has done great with training. They will teach clients as much as the clients are...
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Product
I think there was a bit more customization needed than initially anticipated, so it has taken a...
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Loyalty, Product
For the end users who are pulling reports for things like ongoing quality measures, pulling the...
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Product
If I, from a patient perspective, have granted proxy access to someone, I would like to be able to...
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Product
I like the way HealtheLife displays data from the patient record perspective. It is fairly easy to...
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Relationship
We have a good, consistent core group of people that we have worked with for HealtheIntent. They...
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Relationship, Product
Cerner has vendors sign up to be members to easily integrate with Cerner systems using open FHIR...
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Relationship, Operations, Product
There are multiple ways to do everything in PowerChart Ambulatory, and there isn't one best way....
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Loyalty, Relationship
We are working closely with some of Cerner's executives to implement some improvements to help the...
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Product
PowerChart Ambulatory doesn't match our workflows, and that is a very high dissatisfier among our...
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Relationship
Cerner is struggling with support. That is probably the biggest issue. Another company bought the...
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Product
With Millennium PowerChart, as long as the moon and the stars are aligned, we are good. Some days,...
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Product
Millennium PowerChart is pretty easy. I would tell others that it is a workable EMR and that it...
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Culture, Relationship
If we can get the right person on the phone at Cerner, some things can get done, but that depends on...
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Relationship, Operations, Value
Cerner's updates are very modular, and every solution requires its own team from Cerner to work with...
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Operations
It would be helpful to at least have easy-to-find, computer-based training modules for the system,...
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Product
The biggest struggle for us with HealtheIntent has been defining populations correctly. The...
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Relationship
The people we work with at Oracle Health are good and helpful, but it is just a slow churn to get...
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Operations, Product
We have been trying for years to get certain staff trained or certified in Millenium PowerChart, and...
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Relationship
Over the past year, the support from Oracle Health has seemed like it has been farmed out or the...
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Value
In terms of Epic versus Cerner, there are benefits to Cerner nickel-and-diming us. We don't have to...
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Loyalty, Product
I'm a fan of all of Cerner’s clinical stuff. There are things here and there that we are waiting on,...
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Value
A frustrating part about Cerner is that some of the things we want to add cost a lot of money. I...
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Culture, Value
When we want something new, Cerner will negotiate with us, so I usually am good at getting them to...
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Relationship, Operations, Product
The only frustration with Cerner on my team is in the migration of going to the cloud, and only some...
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Product
We have had a few hiccups here and there with Cerner Practice Management. Code upgrades sometimes...
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Relationship
The vendor’s model of engagement with us in terms of the customer team and the robustness of that is...
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Loyalty
There are concerns about how great the Oracle Health product is relative to competitors' products....
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Relationship
When it comes to Oracle Health keeping all the promises they make, they do in general keep them....
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Relationship
Because of our size and the amount of money we send to the vendor, we have a different relationship...
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Product
I am in the throes of struggling with customization for HealtheRegistries, so I am giving it a bad...
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Relationship, Value
We have to put out service requests, and it takes forever for the vendor to resolve them, and half...
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Relationship
Sometimes Oracle Health keeps their promises, but they are not consistent. Some of the time, they...
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Product
The product is a really robust platform. There are lots of integration capabilities.
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Relationship, Operations
The vendor’s customer service is lacking. The vendor is getting better, but their customer service,...
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Relationship, Product
We are with Oracle Health on the front end, and we have a different vendor on the back end, so we...
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Relationship, Operations
As far as phone and web support goes, we have a bit of a different setup, but we get pretty good...
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Loyalty, Product
We like the structure of PowerChart Ambulatory's documentation. It has gotten more defined, and it...
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Product
Oracle Health's ambulatory organizer is a good way to organize the outpatient clinical workflow for...
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Product
Clinicians who have worked in a different EMR find that our EMR is difficult to navigate with regard...
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Operations, Product
I don't know whether the product is bad or whether we built it badly. The product has a very open...
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Product
Millennium PowerChart lacks standards when it comes to its build. There is functionality that we are...
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Value
We do see a lot of added costs for every request.
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Product
We have a lot of stability and reliability issues with the product. There are other devices on the...
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Operations
We would like the vendor to provide more clinically appropriate training. Their training is very IT...
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Loyalty
We want to move away from CareAware Connect because we want better integration with provider call...
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Product
It is questionable whether we would purchase HealtheIntent again. We are still having issues with...
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Loyalty, Relationship
HealtheIntent is a very powerful tool, and it has great potential. We are trying to work on the...
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Operations
When just doing a Millennium PowerChart implementation, that is one thing. When someone starts...
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Product
Millennium PowerChart can be complex, but Oracle Health has all the tools. And we have had minimal...
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Relationship
Cerner is responsive, but a lot of the time, the people I talk to have to go and talk to somebody else....
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Loyalty, Relationship, Product
I think Cerner is focused a lot on government programs, integrating with Oracle Health, and some...
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Loyalty
With Oracle Health, a lot of things are changing in terms of how they do things, and in some cases,...
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Product
HealtheIntent is like an umbrella with different components underneath it. It has HealtheCareManager...
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Product
There is a lot of duplicity in the documentation if we document things in the manner that Oracle...
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Value
If we need anything done for our worklists that are created and things like that in the ambulatory...
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Value
It seems like every enhancement or change we need to make in CommunityWorks Clinical Suite costs...
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Product
It is fairly straightforward how to document in CommunityWorks Clinical Suite. It is a task-driven...
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Relationship, Product
With the volume of updates and everything that comes out in those updates from Oracle Health, it is...
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Operations
The vendor doesn't do our training. They trained our trainers, and the training was so bad that we...
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Relationship, Product
Cerner doesn't want to make any changes. If our ambulatory care area needs some assessment criteria...
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Relationship
I haven't seen any of the vendor's executives get involved. We would like to see who the vendor's...
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Product
We would like Millennium PowerChart to be intuitive so that we don't have to go through roundabout...
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Product
I think a lot of the problems that our organization has run into with Millennium PowerChart have...
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Product
There is good consistency with the layout throughout the software. The information that is relevant...
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Product
With Millennium PowerChart, I would improve the searchability within notes to increase our ability...
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Relationship
We have a good relationship with Cerner, and they have been a really good partner for us, but with...
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Loyalty
Cerner is going to be with us for a while, but our organization is looking for a change, and Epic,...
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Loyalty, Product
Cerner released something called seamless interoperability, and it seems to be doing what it was...
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Relationship
Cerner’s support people are there when we need them, and the vendor can get good-quality people.
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Relationship
Cerner’s support people could improve at being proactive. For example, we tend to have to walk them...
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Culture, Value
In a lot of ways, I understand why we are charged what we are charged by Oracle Health. There are so...
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Product
One of the downsides of Millennium PowerChart is that it is so customizable. Not all the systems...
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Culture, Relationship
When we run into a particular issue, most of the time Oracle Health has packages to help us correct...
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Culture
There is sometimes a disconnect between the sales teams and the implementation teams from Oracle...
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Relationship
We have an engagement representative at Oracle Health who is our go-to person. They have been at the...
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Product
Optimization is one of the biggest challenges we are facing with our communication strategy. Most of...
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Value
If we bring in new units for CareAware Connect or want to modify a physical button, that will incur...
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Product
Overall, CareAware Connect has been good, and its ease of use is pretty good. It improves...
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Relationship
Oracle Health is accessible, but their turnaround time could improve. Also, anytime we bring up...
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Relationship
The recent transition to Oracle Health has caused some disruptions. Hopefully, the vendor can smooth...
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Product
We wish there were less scrolling with Millennium PowerChart. When we are dealing with patient...
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Loyalty, Relationship, Product
Oracle Health hasn’t really updated anything. They have not made things better, and there is still...
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Operations
We would like to see better training from Oracle Health. With other platforms we have seen where...
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Loyalty
PowerChart Oncology works for our users just fine. Users don't seem to have too many problems with...
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Relationship
We deal with a lot of Oracle Health’s support people through the website and through logging...
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Product
The only thing Millennium PowerChart has over other products is that the customer is the one that...
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Operations
The implementation with Cerner has been really rough. It has been different than what we are used...
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Relationship
Oracle Health has not kept promises of upcoming updates, and work orders aren't fixed in a timely...
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Value
Oracle Health charges for every little thing. If we want an interface for something, it costs tens...
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Product
I would tell somebody thinking about transferring to CommunityWorks Clinical Suite about the...
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Product, Value
I wouldn't want to buy CommunityWorks Clinical Suite again because, from a clinical standpoint, it...
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Product
We are adjusting to Cerner Practice Management very well. However, the way it works with Oracle...
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Relationship, Product
I don’t care for Oracle Health’s consumer persona. I am struggling with that right now.
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Product
I like the ability for patients to view the chart, but I wish that the vendor had more of an...
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Relationship, Product
With some products, we are told that certain things will solve our problems or that we just need to...
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Loyalty, Relationship
We are struggling with our own internal noise to know where we are with Oracle Health, but we don't...
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Loyalty, Relationship
We wonder how the vendor gets from the vision that David Feinberg paints to the actual delivery of...
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Product, Value
We like the functionality of the therapeutic notes as well as safety and attendance. The system...
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Loyalty
We keep hearing from Oracle Health that there is going to be a way to incorporate specific patient...
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Relationship
Having attended Cerner health conferences for several years and seeing the promises they have made,...
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Relationship
We had to change the person in charge of our latest upgrade because of resource availability. I am...
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Relationship, Product
Cerner takes a long time to resolve issues if they resolve them at all, and sometimes their fixes...
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Relationship, Product
We have done several integrations with Millennium PowerChart. We have hundreds of vendors nationwide...
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Operations
There is a lot of training we have to do for Millennium PowerChart. Even our young staff members...
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Relationship, Product
Cerner has a system that lets us know about problems when they come up, but it doesn’t give any...
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Operations, Product
I have no reason to be dissatisfied with CareAware Connect, even with the vendor's upgrade process....
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Product
The vendor told us that the system could do certain things that it can't. We have security problems...
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Relationship, Product
We can't communicate very well from within the product. Cerner made improvements to groups, like...
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Relationship, Product
Cerner has made substantial improvements to the product over the last few years. They have made a...
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Operations, Product
Cerner needs to work on how intuitive the system is. There are opportunities for interface...
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Relationship
Cerner is dedicated to continuing to deliver new features. Everything is cloud based, and as soon as...
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Relationship
The only issue that we have with the product is that it has occasional cloud outages. We notify...
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Relationship, Operations, Product
Cerner has been very hands-off when it comes to the solution. We implemented the system, and since...
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Relationship, Product
The product is an oldie and a goodie. I haven't had any issues with Cerner. Anytime I have needed...
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Product
I often have to use certain buttons to get into screens and do things. I know how to utilize a lot...
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Loyalty, Value
Our digital identity vendor had several clients on the system and didn't have any issues with...
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Value
Instead of having all of the patient demographic information that we would like, we are just going...
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Product
Cerner's revenue cycle applications are very clumsy, unintuitive, and difficult to work with. The...
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Value
Oracle Health delivers technology, but we can't afford to buy most of it. The system is very pricey....
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Operations
The vendor has a lot of training. Users have to hunt for it though.
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Loyalty, Product
There are some pieces of the system that could be improved, particularly when it comes to referral...
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Culture, Loyalty
If we had to do everything over again, I am not sure whether we would choose the system again. There...
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Relationship
The vendor's ability to resolve concerns in a timely manner has been a challenge lately. Oracle...
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Culture
We would buy the product again unless something better came along. After Oracle Health purchased...
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Operations
The product is great for people who can live with Cerner's predefined set of processing rules. But...
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Operations, Product
Oracle Health's platform is a lot. Over time, we have seen a learning curve. The system isn't super...
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Product
CareAware Connect does what it is supposed to do. I think that most people like it. CareAware...
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Product
The layout is not very intuitive. There are a lot of hidden buttons, and the system is not easy to...
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Relationship
There are a lot of delays and lags in the responses from Cerner’s support team. When we ask for...
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Operations
There is a lot of uniqueness to our organization. When we received basic support from the Cerner...
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Culture, Relationship
Oracle Health needs to work on not overpromising. When they do their presentation on how good their...
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Loyalty, Relationship
It seems like the vendor resolves our tickets pretty well. Oracle Health seems to have a good,...
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Value
The vendor has created a lot of extra add-ons for CareAware Connect over time. Using the system is...
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Operations
The vendor was super engaged with us during our implementation. That was great. However, we had some...
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Relationship, Operations
We were told to stop testing because we kept finding so many problems. Our go-live was delayed for...
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Product
There are more things that CareAware Connect could do that would make the system better. CareAware...
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Loyalty, Product
HealtheLife’s ease of use for patients is terrible. It is impossible to get people registered for...
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Loyalty, Product
HealtheLife doesn’t do any of the things it is supposed to do. I have lists of things it is missing...
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Relationship, Product
We have developed the skill sets on our own to manage most things with HealtheLife because we can’t...
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Loyalty, Relationship
Our satisfaction with HealtheLife is trending terribly. Ever since Oracle Health took over, things...
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Relationship
One of our big pain points with Cerner is the general support from the company. Since we can't...
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Culture, Relationship
Cerner's list of unkept promises is long. A lot of the time, Cerner will promise something and give...
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Operations
Oracle Health struggled with our implementation. They didn't do well with explaining how their...
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Value
With Oracle Health, nothing is cheap. Everything costs a lot of money. Even a simple interface costs...
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Loyalty, Relationship, Product
My biggest wish is for Oracle Health to figure out a way to let health systems manage their own...
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Operations, Product
Oracle Health needs to figure out a way to make the product more intuitive and easier to navigate....
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Relationship
Cerner doesn’t do well at letting us know about problems in advance. Sometimes they send out a...
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Operations
Oracle Health doesn't provide much ongoing training. They put out PowerPoints and how-to documents,...
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Culture, Relationship
We have a client account executive, but they can't do a lot for us. The vendor's team doesn't care...
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Culture
Working with Cerner has been a bumpy ride. We wouldn't buy the system again because of the vendor's...
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Operations
If we can get training from Oracle Health, it is always very good.
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Relationship, Operations
When we implemented the product, we received some guidance from Cerner that actually put us on the...
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Operations
We aren't on the vendor's remote hosting option. That is on us because we have had stumbling blocks...
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Relationship, Product
Our physicians aren't happy with the vendor. I hesitate to go into the system. If I can pull any...
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Relationship
Oracle Health has allowed a lot of customization, and they haven't gone back to some standard best...
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Value
Cerner's systems are cheaper than Epic's systems, but we get what we pay for, so I guess we get our...
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Relationship, Product
The system meets a good number of our needs, but it doesn't meet all of our needs. It takes the...
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Loyalty, Product
Cerner is doing pretty well when it comes to driving outcomes, but they still have a way to go. They...
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Product
We ran into some minor issues when using CareAware Connect with Android software. The issue is not...
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Product
Oracle Health definitely delivers new technology and new components for CareAware Connect.
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Relationship, Product
Oracle Health sometimes doesn’t monitor things as closely as they should on their side for a...
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Relationship
There isn’t a lot I like about Millennium PowerChart. When we went from the client-hosted platform...
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Culture, Value
Oracle Health was trying to charge me for a scope of use for the past year. They said that they...
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Operations, Product
The revenue cycle piece failed in an implementation with Oracle Health, so we have never been able...
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Relationship
I am not working with anybody from Oracle Health, but the old Cerner organization complains a lot...
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Product
The availability of customization within the product is good for clinicians, but sometimes the...
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Relationship
Oracle Health's promises have come through, but they need to connect with their health clients to...
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Relationship, Product
I am pretty cynical. I have friends who are energized by their work in other EHRs. I am trying to be...
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Product
Oracle Health has a very high-tech version of the future. They are bringing high-tech analytics, AI,...
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Loyalty, Product
It isn't high-tech things that we need in the system, but low-tech things. We need improvements to...
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Relationship
Oracle Health's staffing constraints have had an impact on us because things aren't getting done...
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Operations
Oracle Health doesn't have a whole lot of training. That is part of the problem.
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Relationship
Oracle Health is very unstable for a variety of reasons, but some of the biggest are staffing and...
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Product
Millennium PowerChart generally works well, especially on the inpatient side of things.
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Loyalty
I can't tell of any benefit Oracle Health is bringing to the table because we have no idea what they...
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Product, Value
The benefit that our providers see in using the system is that Millennium PowerChart can be helpful...
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Product
Millennium PowerChart is a strong inpatient product, but the outpatient product is a little weak. It...
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Product
Millenium PowerChart is lacking functionality to solve one of the prevalent problems in healthcare...
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Loyalty
When the system goes down, we can activate a read-only copy, but the vendor has announced that they...
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Relationship, Value
The vendor keeps moving things. There have been several things that they have told us to switch to...
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Relationship
The vendor's customer support is getting a little better now because the vendor has hired a bunch of...
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Relationship
With CernerWorks, we have meetings that we pay for, but those meetings aren't proactive. They are...
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Product
Other EHRs have out-of-the-box operational reports that we can run and use easily so that any end...
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Operations
The people that Cerner assigns to us aren't familiar with the system, so we end up either having to...
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Culture, Relationship
Oracle has told us their vision, but they don't hear us where we are. Oracle has a lot of grand...
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Culture, Product
I like Millennium PowerChart; it is a very good product, but Cerner overpromises. Their products...
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Product
I like the way the medical record is organized in Millennium PowerChart and the way Cerner’s charge...
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Product
The product’s medical records delinquency piece and product scans are clunky and don’t work as well...
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Relationship
It takes Cerner forever to fix problems when we log a ticket. Some things will go quickly, but it...
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Product
We struggle to make the system's DNFB report accurate.
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Relationship
We have had a ticket open with the vendor for years. There has been a lot of back and forth on that....
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Relationship, Product
We have had massive issues with connecting to other sites. Even our own clinics and other partners...
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Operations
The vendor's customer service is extremely poor right now. That is very frustrating. There aren't a...
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Product
We haven't seen a lot of new features come from Oracle Health. We can add FHIR API and third-party...
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Product
Cerner is one of the main ingredients of our business; the vendor knows how all of the data...
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Operations
We do not train with Cerner; we learn on our own. The vendor gives us links to things that will help...
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Relationship
Oracle Health informs us of the limitations in terms of what things are and are not possible with...
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Product
Cerner finally got CareAware Connect stabilized on the cloud. It has been very stable. The vendor...
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Product, Value
If the messaging tool had some other features, there would be better ways to utilize it. There is...
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Relationship
We have some tickets that go back and forth a lot, and we feel like there are 10 times as many of...
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Culture, Value
Everyone has something new or a new license that we are paying for to get connected. We struggle...
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Product
We don't know what we don't know about our own product. Once we have been on something for so long,...
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Relationship, Product
The support team can work with the product as a whole, but the ownership and the overhead that it...
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Relationship
We have representatives that certain individuals from Oracle Health will meet with, and they are...
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Product
Millennium PowerChart is totally customizable.
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Operations, Product
I don't believe Millennium PowerChart has the level of sophistication or ease of use that we need...
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Relationship
We haven't really done anything new with Oracle Health that we didn't contract with the vendor for...
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Loyalty, Relationship
Overall, I would recommend Oracle Health because of the longevity of our relationship, the vendor's...
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Relationship
The support team is pretty good at fixing the little things I find.
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Product
Millenium PowerChart works well for physicians. They do their documentation properly in the system.
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Operations
During our implementation, there were a few areas specific to pharmacies and clinician training that...
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Product
Data flows into the system really well across departments. The system is very easy for us to use. We...
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Relationship
When Cerner was bought by Oracle, we saw a big slowdown in the way the vendor managed tickets. We...
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Product, Value
We have seen significant improvements from using the system. It has helped us capture more charges,...
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Product
Our providers and nurses are happy with CommunityWorks Clinical Suite. It tracks their performance...
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Product, Value
From CommunityWorks Financials, we have seen much cleaner claims rates, a reduction in A/R days, and...
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Value
The vendor charges for every little thing. They are not going to do anything for free. Oracle Health...
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Operations
The vendor offers some classes. They hold webinars that our financial people attend pretty...
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Product
If we use Cerner's EHR, Multiview's product is the financial product that people have to go with to...
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Relationship
Oracle Health calls us. We have regularly scheduled calls with them, and they have someone who...
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Product
There are limitations in the configuration tools of the product that are causing us issues. As part...
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Loyalty, Relationship
I don't foresee the vendor’s customer service issues going away. With the restructuring of the...
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Relationship
We have a very good account manager from Oracle Health. That person does a lot of work on our behalf...
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Product
CareAware Connect’s integration with the EMR is one of its biggest strengths. There is information...
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Relationship
Oracle Health’s service has really declined within the last year. Some of our service requests have...
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Product
I like the product's ease of use and robustness.
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Product
In the four walls of the practice, we have no concerns with the product's scheduling, registration,...
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Product
Oracle Health has consumer-friendly tools. The vendor has partners for patient scheduling and...
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Product
Oracle Health is not delivering anything new. The product is the same as it was years ago.
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Relationship, Product
There are too many silos within CommunityWorks Clinical Suite. The physicians have their view, and...
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Product
One thing that bothers me is there is Millennium PowerChart, and then there is CommunityWorks...
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Product
Millennium PowerChart is good, but it is difficult to use. It is not user friendly. It might be user...
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Product
We are not able to get the kind of report we would like to print out from Millennium PowerChart....
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Relationship
When I want to contact Cerner, I have to narrate the issues we are having to our IT team, and they...
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Relationship
I can't see whether the vendor keeps their promises or not, but I know that it is difficult to get...
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Relationship, Product
It has been difficult to get Cerner to do things for us to help our workflow. They say that if they...
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Relationship
With Cerner, when our staff has had issues, the vendor’s IT team has been able to help us. One of...
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Product
Cerner should take a look at the components that are needed by other hospital departments and make...
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Loyalty, Relationship, Product
In hindsight, I would have chosen Epic because Epic is the bigger company and has been in healthcare...
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Relationship
Oracle Health has changed the way they do support, and I think things are better even though it...
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Relationship, Product
Some referral management and administration things have gaps. Oracle Health has noted those things already....
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Loyalty, Relationship
Oracle Health is moving through better formalization and better coordination of the road map...
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Relationship
Oracle’s customer support people get things done. But they sometimes take a long time.
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Loyalty, Relationship
We do not yet have a good understanding of Oracle Health’s vision, but that is on us and not them...
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Loyalty, Relationship
When we have looked at the opportunities that Oracle Health has talked about, my team has commented...
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Value
We use the vendor a lot. The maintenance side of things is good. We use application management...
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Product
There are many different things in the system that have been pushed together, so the flow across...
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Relationship
The teams working with us from Oracle Health have been with us for a long time. They haven’t messed...
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Loyalty
We are excited and interested in the capabilities that Oracle Health is bringing. They seem to be...
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Relationship
We have not seen an impact from vendor staffing shortages. We have a good relationship with the...
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Loyalty, Relationship
We have pivoted, and now Cerner is going to build some good things for us in RevElate that are...
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Loyalty, Relationship, Product
HealtheLife has been pretty good for us from what we have seen. The vendor has an emphasis on the...
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Product, Value
A successful outcome we have seen from HealtheLife is around patient engagement and having our...
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Loyalty, Product
There is still a lot more technology to continue to add to the portal from a patient-engagement...
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Culture
We have an ongoing conversation regarding an interface that was promised to us when the vendor sold...
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Relationship
Staffing issues have always been a problem for Cerner. There has always been a lot of movement and...
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Operations, Product, Value
The variance workflow in the system is awful. Despite our efforts to optimize and improve things, we...
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Loyalty, Relationship
I have not really seen Oracle Health engage with customers. That has been a longstanding problem. We...
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Relationship
There continues to be a lot of restructuring at the main office and a big exodus. Because of our...
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Loyalty, Relationship
Oracle Health is letting way too many people go. They are losing talent. Those individuals are going...
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Value
The solution doesn't cover everything from soup to nuts. The product has gaping holes, and we need...
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Operations
We went live with another practice, and we offered training to that practice, but the practice...
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Relationship, Product
We have had Oracle Health’s team at the upgrade center do code upgrades for us. The team has been great....
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Loyalty
Oracle Health should clean up some of the workflows and outstanding service requests. We are working...
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Product
I would tell a friend that PowerChart Ambulatory is a good solution. Some additional things can be...
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Value
The vendor charges us for some things but not other things. In some scenarios, it might feel like we...
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Loyalty, Relationship, Product
With the pandemic, we have felt the effects of staffing shortages, especially in the service area....
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Relationship
Oracle Health is looking to add staff and bulk up the number of people working on training new hires...
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Loyalty, Product
Increased interoperability features would be great. We are on the CommunityWorks side, so that...
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Loyalty
My hope is that Oracle will bring some maturity to Cerner’s product development teams and some...
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Relationship
Cerner is a company with attention deficit disorder. They see the next shiny thing, and they are...
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Product
I get a lot of complaints about the ease of use of Millennium PowerChart. The classic comment is...
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Relationship, Operations
Cerner has a bad habit of asking clients who know nothing about how to build an EHR to build an EHR....
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Loyalty, Product
We are not 100% there with interoperability in Millennium PowerChart, but we are moving in the right...
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Product
Looking at other systems, I would say that Millennium PowerChart performs equally with them. It...
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Operations
I would completely scrap the training program that Cerner has and instead get people who are very...
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Value
Cerner nickel-and-dimes me to death. I think we pay a lot of money for Millennium PowerChart, and we...
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Operations
We have to fight to get anything done with Cerner. We end up with a good product at the end of the...
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Relationship
Trying to find the right person at Cerner to answer questions is difficult. We use their help desk,...
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Loyalty, Relationship
My hopes for the future have gotten worse in some respects with the Oracle acquisition of Cerner....
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Operations, Product
Once I understand the flow, logic, and layout of the product and how the different pieces intersect,...
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Operations
Cerner often sends people who are unprepared and not knowledgeable about clinical workflows, and...
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Relationship
I haven't really seen much change compared to a year or two ago. I haven't seen any material changes...
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Relationship
I have had a lot of years of experience watching Oracle. Their hallmark is to overpromise and underdeliver....
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Product
Our people grumble that the product has too many clicks. The usability is not a strong suit.
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Relationship
Oracle Health will let us know whether they have known issues and bugs. The vendor is proactive, but...
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Relationship
The vendor’s executives are involved and affable. They meet with me regularly, and that is nice.
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Loyalty, Value
There is nothing we can do with Cerner's product. It is what it is. We are not going to move to the...
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Product
I would tell a friend that the product’s encounter logic is a jail. It locks us in too much and is...
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Loyalty, Value
In the long term, it does not make sense to stay with Cerner. It doesn’t make a lot of sense from an...
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Product
The workable space in Millennium PowerChart is very small. There are a bunch of menus and things all...
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Product
Millennium PowerChart is a gigantic program that has to encompass a lot of things, so Cerner makes...
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Product
We trust the data in HealtheIntent and track it throughout the year. I go in every month because we...
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Loyalty
We wanted a patient letter. We started an annual wellness program, and we wanted to see who had been...
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Relationship
When I call the help desk at Oracle Health and ask for HealtheIntent, no one knows what it is. When...
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Operations
I would buy HealtheIntent again, but there would be a caveat. The vendor would have to have a...
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Product
To some degree, Oracle Health keeps their promises. They offer a patient letter for annual wellness,...
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Product
Our challenges with Millennium PowerChart come from not being on the most current version. Things...
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Product
Our clinicians experience some level of alert fatigue. However, a good part of that fatigue comes...
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Relationship, Product
We are not seeing anything new or innovative coming out of Oracle Health right now; the vendor seems...
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Relationship
The service and support we get from Oracle Health are fine; we just don't know which direction the...
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Product
The reports from the product remain ambiguous. We really don't know which report to use for certain...
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Value
When the product was owned by Cerner, they avoided charging for unexpected costs. Now that the...
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Relationship
I would like to see long-term support from Oracle Health. Our client coordinator is great, but we...
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Loyalty
I wish we could upgrade the product because it is going to have to be upgraded to integrate with our...
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Relationship
Cerner does an excellent job of keeping us informed of the changes in their technology. They are...
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Product
We like Millennium PowerChart. Overall, the product is good. We have an internal team that does a...
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Relationship, Operations, Product
When we had our last upgrade, we had some issues that took several months to resolve.
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Operations
We have had some good training from Cerner. Other times, we know more about the system than the...
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Relationship
Sometimes things move slower than we would like. Sometimes if we ask a question or put in a service...
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Relationship, Operations
The support and engagement that we received from the vendor after our implementation were lacking....
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Product
We have certain state requirements and government regulations that we are required to meet by law,...
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Operations, Product
We like that Millennium PowerChart has specific places to chart things, but charting can be a little...
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Product
We like the system's integration. We have the ability to integrate pretty much anything we want to...
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Loyalty, Product
The product does what it needs to. Our EMR works for our providers. There are some challenges when...
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Culture
It feels like now that Cerner has become Oracle Health, they are pushing hard to sell things, and...
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Operations, Product
We just completed an upgrade not too long ago. Oracle Health actually did a really good job.
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Relationship
There are some pockets of Cerner that do absolutely outstanding work. They get an A+, but that is...
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Culture
The Oracle Health sales team is the one that frustrates me the most. They are continuously trying to...
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Product
I don't think there is a way to integrate a better small practice EHR into our health system, but...
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Product
There is a feature that was in beta testing for several years. The product took an interoperability...
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Product
Small practices don't make money on big procedures; they make money one office visit at a time....
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Relationship
The support is good. We take new codes all the time, and the vendor sends us enormous and detailed...
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Loyalty
I hope that my satisfaction with the vendor will be higher next year, but that is going to be based...
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Product
The system design is flawed. The system worked exactly as it was supposed to through testing, but...
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Loyalty, Relationship, Product
The disappointment across the board with Cerner is due to their slow release of innovations. Right...
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Loyalty, Product
We switched to PowerChart Oncology to get everybody on the same platform so that we could integrate...
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Loyalty, Relationship
I am in limbo with Oracle Health. As customers, we need to hear Oracle Health announce their plans...
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Relationship
Our account manager has been pretty good about trying to help us escalate things, but it has been a...
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Product
I think PowerChart Ambulatory does a good job on the clinical side. I would say most of our clinical...
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Relationship
When we have a physician that doesn’t seem to be operating efficiently in PowerChart Ambulatory, our...
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Relationship
We explained our issues to Cerner, and they were apologetic and are now trying to build the...
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Loyalty, Relationship, Product
We used to recommend PowerChart Ambulatory to people, but we stopped because the vendor's support...
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Relationship
Oracle Health is slow in staffing. They have laid off folks with the greatest knowledge and skill...
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Product
Cerner Patient Accounting is an awful product. It should never have seen the light of day. There are...
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Loyalty, Product
We have worked to stabilize Cerner Patient Accounting and bring most of what we can out of it. The...
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Value
We have to constantly be on top of the vendor to ensure that they are avoiding charging for every...
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Product
We made an upgrade to the business application itself and were pleased from that standpoint. New...
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Relationship
Oracle Health is relatively forward thinking when it comes to developing new technology. They had...
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Culture, Loyalty
Oracle Health will come out and say that a new product is coming out that is the latest-and-greatest...
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Operations, Product
The ease of use depends on which end user you ask. All EHRs are pretty complicated nowadays, but...
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Loyalty, Relationship
Oracle Health has partnered with many other companies, for the digital space especially, and we are...
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Relationship
What I like about the vendor is that we have a very collaborative partnership with them, so they...
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Operations
When new products come out or there is new functionality, we have to go through the beta process...
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