Cerner Suite Comments

 
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User Commentary

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Nurse

Service and Support

I think Cerner has been rather helpful throughout COVID-19. If we request a new test, there is a...

Jan 2021
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Nurse

Functionality and Upgrades

The product is very user friendly when it comes to pulling notes and things like that. If I am...

Jan 2021
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Nurse

Other Observations & Comments

I am not sure whether there is a funding issue or whether Cerner is just not interested in giving...

Jan 2021
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Director

Relationship

Cerner has been a very good partner for us, and their platforms have worked out well for us. The...

Jan 2021
 Helpful

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VP/Other Executive

Service and Support

During the COVID-19 pandemic, Cerner has been off-the-charts amazing in supporting us. If I could...

Jan 2021
 Helpful

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VP/Other Executive

Relationship

The vendor has us connected with various teams in our area to participate in giving feedback, having...

Jan 2021
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VP/Other Executive

Service and Support

The vendor representative who is involved on the product with us is very proactive and terrific....

Jan 2021
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VP/Other Executive

Functionality and Upgrades

The providers aren't very happy with the product and want things to come out more quickly than...

Jan 2021
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VP/Other Executive

Service and Support

The biggest problem with them is support. Our Cerner support is definitely not what it used to be....

Jan 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Cerner has always nickel-and-dimed us. Now, we have stopped some of that because they are very...

Jan 2021
 Helpful

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VP/Other Executive

Functionality and Upgrades

One thing that we struggle with is Cerner’s portal. A lot of people are going to the portal now...

Jan 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Cerner’s product keeps getting better. We are getting our money’s worth out of the application and...

Jan 2021
 Helpful

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VP/Other Executive

Functionality and Upgrades

From the software side, when I think about all of the years that I have worked with Cerner and all...

Jan 2021
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Nurse

Interfacing and Integration

I like that I don't have to use 10 different computer systems to take care of my patients. The...

Jan 2021
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Nurse

Functionality and Upgrades

I don't like that I have to use a separate password to get into a particular department's system. I...

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

I like Millennium PowerChart. I can usually find what I need, but one of the issues is that there...

Jan 2021
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Manager

Functionality and Upgrades

We have been trying to upgrade to the new software that we are using in PowerChart LTC. We have had...

Jan 2021
 Helpful

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Manager

Lessons Learned

Once we teach ourselves or teach the superuser, PowerChart LTC is easy for the end users. As...

Jan 2021
 Helpful

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Manager

Service and Support

Cerner is not proactive. We don't get consistent notifications about upgrades to the PowerChart LTC...

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

PowerChart LTC is lacking some functionality. Right now, we are working on trying to give our nurses...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

There are some user failures with PowerChart LTC because it is a very complicated system. There are...

Jan 2021
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Manager

Relationship

When we were going through the transition to PowerChart LTC, our team was great. Our lead was very...

Jan 2021
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Physician

Other Observations & Comments

We have a global contract that includes everything except subscription items. Sometimes I wonder...

Jan 2021
 Helpful

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Physician

ROI / Cost (care and feeding)

Training from Cerner is somewhat à la carte. We don't leverage the vendor to train very much because...

Jan 2021
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Physician

Implementation and Training

The few times that we have had people from Cerner come out for training, those people have been...

Jan 2021
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Physician

Functionality and Upgrades

The biggest negative with this product is the fact that we are having some issues with moving to the...

Jan 2021
 Helpful

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Analyst/Coordinator

Service and Support

Every time we try to get support, we run into difficulties. There are so many people that specialize...

Jan 2021
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The upgrade that we had wasn't smooth. We had a lot of problems, even though we tested things...

Jan 2021
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Millennium ProVision PACS is a really basic solution. If we tried to customize things, we wouldn't...

Jan 2021
 Helpful

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CIO

Service and Support

Cerner was right there with us through COVID-19, and they made sure we were okay.

Jan 2021
 Helpful

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Director

Implementation and Training

The transition from the old system to Millennium PowerChart was a big thing. The transition went...

Jan 2021
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Analyst/Coordinator

Sales and Contracting

When it comes to avoiding charging, I am not certain on the Cerner side. They probably do avoid...

Jan 2021
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Analyst/Coordinator

Future Outlook

Cerner works well with Cerner. We need Cerner to work well with everything else. We are hoping that...

Jan 2021
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Manager

Interfacing and Integration

The product is adequate at supporting our integration and interoperability goals. There is always a...

Jan 2021
 Helpful

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Manager

ROI / Cost (care and feeding)

If I am not mistaken, Millennium PowerChart is very expensive. It seems like a lot of money from a...

Jan 2021
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Manager

Service and Support

I would say that Cerner is proactive with their service because we have some good meetings and we...

Jan 2021
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Manager

Interfacing and Integration

From an integration perspective, Millennium PowerChart does some amazing things. The system allows...

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

One thing that I would love to see from Cerner is the ability to program behind the scenes and the...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

Cerner is ahead of the game. We went live and just did a major upgrade to the code, and we are going...

Jan 2021
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Director

Lessons Learned

I would tell others that are going to use the platform to use it the way that Cerner recommends that...

Jan 2021
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Manager

Service and Support

We have regular calls with Cerner. During the COVID-19 crisis, Cerner was able to hold off on and...

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

We recently had a big upgrade from Cerner that didn't go as well as we had hoped it would. There...

Jan 2021
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Manager

Interfacing and Integration

Cerner did do a very good job of training initially. Cerner certainly does a great job of supporting...

Jan 2021
 Helpful

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CIO

Functionality and Upgrades

I am pretty happy with Millennium PowerChart. We used to have all of the niche systems, which...

Jan 2021
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CIO

Functionality and Upgrades

The number of upgrades that we have to do now in Millennium PowerChart is almost untenable. Every...

Jan 2021
 Helpful

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CIO

Service and Support

We are always looking to do different things with Millennium PowerChart, and we often run into the...

Jan 2021
 Helpful

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CIO

Relationship

Cerner has been a pretty good partner with the whole COVID-19 thing. They have done anything we have...

Jan 2021
 Helpful

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CIO

Relationship

Millennium PowerChart does so many things that we don’t know about, and it is frustrating. The whole...

Jan 2021
 Helpful

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CIO

Functionality and Upgrades

PowerChart is going okay. We don’t get any more complaints from the doctors, so that is usually a...

Jan 2021
 Helpful

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CMIO

Functionality and Upgrades

The technology offered by Cerner does meet our needs. There are a lot of things that Cerner offers...

Jan 2021
 Helpful

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CFO

ROI / Cost (care and feeding)

My beef with Cerner is that I am constantly beating them on the head saying that they need to figure...

Jan 2021
 Helpful

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CFO

Other Observations & Comments

Cerner needs a little help with the support. We have had some vendor executives changeovers, but I...

Jan 2021
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CFO

Service and Support

The vendor supported us pretty well during the COVID-19 crisis. Their team was helping us, and the...

Jan 2021
 Helpful

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Analyst/Coordinator

Implementation and Training

Our implementation building was done by our consultants. I personally had limited build experience,...

Jan 2021
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Cerner has some little quirky things. Things sometimes work and then sometimes stop working. There...

Jan 2021
 Helpful

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Analyst/Coordinator

Service and Support

Cerner is getting better. I have some really good support people that get back to me in a timely...

Jan 2021
 Helpful

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Director

Implementation and Training

The training is very heavily dependent on our superuser here. That could have been better.

Jan 2021
 Helpful

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Director

Relationship

We don't see any issues with Cerner when it comes to being proactive. Cerner is prepared up front.

Jan 2021
 Helpful

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Director

Relationship

When it comes to executive involvement, sometimes the executives just tell me that they will get...

Jan 2021
 Helpful

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Director

Interfacing and Integration

Speaking strictly about the clinical side, Millennium PowerChart’s interoperability is very good. We...

Jan 2021
 Helpful

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Director

Service and Support

Sometimes Millennium PowerChart’s support takes a little longer than we want. But with it being...

Jan 2021
 Helpful

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VP/Other Executive

Other Observations & Comments

Moving to a system like Cerner Patient Accounting requires a culture shift. We are still trying to...

Jan 2021
 Helpful

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VP/Other Executive

Functionality and Upgrades

The product is good. It allows us to share and map, but it would be helpful to have more knowledge...

Jan 2021
 Helpful

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CIO

Service and Support

Cerner has done great throughout the COVID-19 crisis. They have been extremely supportive, and the...

Jan 2021
 Helpful

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CIO

Relationship

It is hard to say whether Cerner keeps all promises, but for the most part, they have been very...

Jan 2021
 Helpful

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CIO

Sales and Contracting

Overall, I don't feel that we are being nickel-and-dimed. We have been able to manage the...

Jan 2021
 Helpful

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CIO

Implementation and Training

Cerner is very visionary, but sometimes it takes a while to get from the vision to the baked...

Jan 2021
 Helpful

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VP/Other Executive

Functionality and Upgrades

Millennium PowerChart is a great product, and we don't have any complaints. The clinical...

Jan 2021
 Helpful

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VP/Other Executive

Service and Support

I was a bit frustrated with Cerner's lack of flexibility about COVID-19. I asked multiple vendors to...

Jan 2021
 Helpful

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CFO

Service and Support

The system is a beast. It is such a complex system. We have found someone who is very intimate with...

Jan 2021
 Helpful

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CFO

Other Observations & Comments

Cerner has had a hard time over the last couple of decades in gaining credibility in the revenue...

Jan 2021
 Helpful

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VP/Other Executive

Functionality and Upgrades

PowerChart has good documentation. We also have great preparation for upgrades. That is something...

Jan 2021
 Helpful

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VP/Other Executive

Functionality and Upgrades

We don’t have a lot of programming flexibility from PowerChart, and that is a downfall. However, we...

Jan 2021
 Helpful

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CIO

Functionality and Upgrades

The Cerner implementation didn't go as well as we had hoped. Some of that was on us, and some of...

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

The system isn't perfect. We recently added another module, and that process went well. In fact, it...

Jan 2021
 Helpful

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Manager

Service and Support

The level-one support is getting better all the time. It is an improvement over our previous support....

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

I am not a fan of sharing a database with other hospitals. I understand the concept. CommunityWorks...

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

We have our own formularies for the product, but we are limited as to the flexibility of our own...

Jan 2021
 Helpful

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CMIO

Other Observations & Comments

If we were going to make a decision again, we would be more apt to buy Millennium PowerChart again...

Jan 2021
 Helpful

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CMIO

Functionality and Upgrades

There are some issues with learning areas and documentation on Millennium PowerChart. The way in...

Jan 2021
 Helpful

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CMIO

ROI / Cost (care and feeding)

There are several things that Cerner continues to add that are coming at no additional cost. Cerner...

Jan 2021
 Helpful

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CMIO

Service and Support

I hear things from our internal information services people who are in close communication with...

Jan 2021
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CMIO

Service and Support

For both the ambulatory and inpatient systems, Cerner put together solution-specific steps for help...

Jan 2021
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CMIO

Functionality and Upgrades

The real issue with the system is that there are too many ways to accomplish the same thing....

Jan 2021
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CMIO

Functionality and Upgrades

We use Cerner's application management services. We have challenges with working remotely with the...

Jan 2021
 Helpful

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CMIO

Service and Support

Cerner put together a specific solution or build steps for existing solutions to help with COVID-19...

Jan 2021
 Helpful

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Nurse

Functionality and Upgrades

Millennium PowerChart is a good program. It is very comprehensive. Cerner has definitely been an...

Jan 2021
 Helpful

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Nurse

Service and Support

We get a lot of good support from the Cerner team, not just for the functionality but also for our...

Jan 2021
 Helpful

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Nurse

Interfacing and Integration

We would like to see a little more integration or interoperability with Millennium PowerChart. When...

Jan 2021
 Helpful

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Physician

Functionality and Upgrades

I have fewer problems with Millennium PowerChart than I do with other products that we use. It isn't...

Jan 2021
 Helpful

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Physician

Relationship

The process is a bit stagnant. There are some things that are delivered from time to time, but for...

Jan 2021
 Helpful

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Physician

Implementation and Training

I understand that training has been different during the COVID-19 pandemic, but Cerner's training is...

Jan 2021
 Helpful

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Director

ROI / Cost (care and feeding)

Sometimes it takes Cerner a while to implement things. They keep their promises, but that can take a...

Jan 2021
 Helpful

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Director

Functionality and Upgrades

The system is pretty easy to use. Finding information in it is easy. We can run reports on just...

Jan 2021
 Helpful

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Director

Functionality and Upgrades

Cerner tries to stay current, but CMS is always changing the standards and things. Because we are in...

Jan 2021
 Helpful

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Director

Service and Support

If we place a service request, Cerner will fix it. They usually get back right away or within 24...

Jan 2021
 Helpful

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Director

Service and Support

Cerner does their best to keep promises. They are in the business to make money like everyone else....

Jan 2021
 Helpful

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Director

Implementation and Training

Training is so individualized for our state. The vendor's training is standard, off-the-shelf...

Jan 2021
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Director

Other Observations & Comments

The system is very intuitive for people that are computer literate. If people aren't computer...

Jan 2021
 Helpful

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Director

Service and Support

We have Cerner’s managed services, and they are really good. The vendor works hand in hand with us....

Jan 2021
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Director

Relationship

Cerner has their goals, but they really do try to strive for our goals, meet in the middle, and...

Jan 2021
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CIO

Relationship

The vendor does well in delivering new technology, and their support is good. With everything, there...

Dec 2020
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CIO

Relationship

The vendor executive involvement is good, especially on the nursing side. I have been a Cerner...

Dec 2020
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CIO

Relationship

I would recommend the vendor to others. In the industry, Cerner is one of the best vendors, if not...

Dec 2020
 Helpful

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CIO

Functionality and Upgrades

Finding the right fit for the platform has been a struggle. I am not quite sure how it was sold...

Dec 2020
 Helpful

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CIO

Functionality and Upgrades

HealtheIntent actually is a solid reporting platform for COVID-19 cases, telehealth cases, and...

Dec 2020
 Helpful

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CIO

Other Observations & Comments

The solution probably fits better in a market where there is one big health system that is using the...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The system can't do some basic things with simple worklists. We have a pretty high-end unit, but...

Dec 2020
 Helpful

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VP/Other Executive

Technology

Cerner's system isn't part of our long-term plans. I feel like we get cast as being enamored with...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The biggest problem with the revenue cycle is that Cerner doesn't know what they are doing. They...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Radiology orders are just part and parcel of admission. The residents drive the admission, orders,...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We rely on a flexible worklist to be able to rank data and prioritize things. Cerner is very weak in...

Dec 2020
 Helpful

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VP/Other Executive

Relationship

The executive involvement is limited. Cerner has added some people who understand patient...

Dec 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Cerner doesn’t nickel-and-dime us. We have a master contract. Typically, everything that we need is...

Dec 2020
 Helpful

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Manager

Implementation and Training

There has been very little training on Cerner’s end. We do most of our own training. The limited...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

The HIE is very user friendly from our perspective. We are a one-patient, one-chart organization. We...

Dec 2020
 Helpful

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Manager

Service and Support

There has been communication about what Cerner is working on behind the scenes to enhance the...

Dec 2020
 Helpful

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Manager

Relationship

We do have a team now that does some monitoring for us and lets us know about things. I would give...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

We believe in hiring really smart people, paying them reasonably well, and giving them tools to do...

Dec 2020
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VP/Other Executive

Relationship

One thing that other vendors do that has always been successful is they don’t always do exactly what...

Dec 2020
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VP/Other Executive

Relationship

The payers have gotten really sophisticated in dealing with prior authorizations and in denying...

Dec 2020
 Helpful

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CIO

Relationship

The organization committed way too early. As a partner, Cerner is making good on the contract...

Dec 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

I couldn't, in good conscience, tell others that they need to embark on working with Cerner on the...

Dec 2020
 Helpful

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CIO

Functionality and Upgrades

We haven’t seen the strengths or the benefits of having the solution yet. We were able to get back...

Dec 2020
 Helpful

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CIO

Functionality and Upgrades

It was clear that part of the value proposition was eliminating multiple vendors on the revenue...

Dec 2020
 Helpful

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CIO

Functionality and Upgrades

Cerner republished their road maps, which include all of our prioritized fixes that we need to feel...

Dec 2020
 Helpful

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Nurse

Service and Support

The worst thing about Cerner for us is the support from Cerner. We don’t feel like we have a whole...

Dec 2020
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Nurse

Functionality and Upgrades

Cerner is trying to work with us to improve the system and make it easy for our clinicians to use....

Dec 2020
 Helpful

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Analyst/Coordinator

Service and Support

I have never had the need to escalate anything with Millennium PowerChart. I have always been able...

Dec 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We are getting the value out of what we are paying for Millennium PowerChart. Some of that is our...

Dec 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like how Millennium PowerChart allows the user to pick the different types of notes that...

Dec 2020
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Director

ROI / Cost (care and feeding)

I would buy Millennium PowerChart again. Cerner does keep all of their promises. They do a fantastic...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

When it comes to the product working as promoted, we have to tailor a lot of things to take place at...

Dec 2020
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Director

Functionality and Upgrades

I would rate the overall product quality the highest score. The system is user friendly. We like the...

Dec 2020
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Director

Service and Support

As far as delivering new technology goes, we have our own internal Cerner people that work at our...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

The login experience is terrible for end users. The vendor made a big change to the experience...

Dec 2020
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Director

Relationship

The vendor doesn't bring a whole lot to my plate; we are pretty low maintenance. Cerner's executive...

Dec 2020
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Director

Functionality and Upgrades

I would give the system the highest score for driving outcomes. If I were to recommend the product,...

Dec 2020
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Director

Service and Support

Of the EMRs that exist, Cerner’s systems are the top systems because of all of the support that is...

Dec 2020
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Manager

Functionality and Upgrades

I am pretty familiar with the system. It is easy for me to work through it. I have used the system...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

It took a while to get Cerner on board during the COVID-19 crisis. I think my satisfaction with the...

Dec 2020
 Helpful

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Director

Implementation and Training

When it comes to training from Cerner, if we followed their model, we would probably give them the...

Dec 2020
 Helpful

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Director

Relationship

Vendor relationship and guidance is very key. We have a good account representative that works well...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

When it comes to current functionality, Cerner has a little bit more that they need to do on the...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

PowerChart Ambulatory could certainly be better in terms of supporting patient-centered care. The...

Dec 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Getting the bells and whistles in front of our physicians before we have even had a chance to...

Dec 2020
 Helpful

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Director

Service and Support

Service and support are key because we are a small organization. We don’t have a significant bench...

Dec 2020
 Helpful

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Director

Technology

In the state I am located in, we all raced down the road for telemedicine at the beginning of the...

Dec 2020
 Helpful

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Director

Sales and Contracting

Things vary with Cerner in terms of avoiding extra charges. There are times when the fee is fixed,...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

Cerner’s system works as promoted most of the time, but we are working on a couple of issues. We...

Dec 2020
 Helpful

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Director

Sales and Contracting

With Cerner, new technology just comes too rapidly. They need to slow things down a little bit and...

Dec 2020
 Helpful

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Director

Relationship

Cerner really wants their system to be like Amazon in many ways. They want us to be able to jump in....

Dec 2020
 Helpful

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Director

Lessons Learned

We came from a different system and knew very little about the Cerner product beyond the demos. We...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Cerner Patient Accounting is not good at all. Our entire organization is frustrated with it. We are...

Dec 2020
 Helpful

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Analyst/Coordinator

Service and Support

Cerner has reached out to us a number of times to help support us as much as they can during COVID-19....

Dec 2020
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Analyst/Coordinator

Interfacing and Integration

When it comes to integration and interoperability, Cerner works very closely with us on our road...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

CareAware Connect is fairly easy to use, and end users can pick up how to use it easily, especially...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

Some of the feedback that my staff members have about CareAware Connect is related to being able to...

Dec 2020
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Analyst/Coordinator

Future Outlook

CareAware Connect is really a great product, and it has been developed by Cerner for a while. Being...

Dec 2020
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Manager

Implementation and Training

Cerner’s training is based on documentation that they have. Finding what we are looking for in the...

Dec 2020
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Manager

Functionality and Upgrades

I would like to see more of an ability to configure things. The vendor’s solution is very limited,...

Dec 2020
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Manager

Functionality and Upgrades

Cerner HealtheLife doesn’t have a lot of functionality. It isn’t super complicated. It drives...

Dec 2020
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Manager

Functionality and Upgrades

Cerner’s upgrade process is very complex and time consuming. It isn't a cloud process for the most...

Dec 2020
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Manager

Relationship

Unless I had an issue that I went to the vendor with or they are trying to sell me on something,...

Dec 2020
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Manager

Relationship

Cerner is pretty good at managing our expectations in terms of what they can do and when they can do...

Dec 2020
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Manager

Interfacing and Integration

The integration is great. The patients have one medical record across the system. We can see...

Dec 2020
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Manager

Functionality and Upgrades

I like that there are several ways to do things with the system. Some people hate that, but I like...

Dec 2020
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Manager

Functionality and Upgrades

No EHR is perfect, but we haven't had any epic fails or distinct frustrations with Millennium...

Dec 2020
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Manager

Future Outlook

The nurses and doctors are busy and distracted by multiple competing priorities. In terms of...

Dec 2020
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Manager

ROI / Cost (care and feeding)

Cerner doesn't excessively charge us for everything. There are things that they charge us for that...

Dec 2020
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CMIO

Lessons Learned

I would recommend HealtheIntent, but only understanding what their current functionalities are and...

Dec 2020
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CMIO

ROI / Cost (care and feeding)

I might not buy HealtheIntent again. We use it mostly to integrate all the payer data. We end up not...

Dec 2020
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Manager

Interfacing and Integration

CommunityWorks Clinical Suite doesn't seem to be integrated or have a cohesive workflow. It just...

Dec 2020
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Manager

Relationship

Cerner doesn't keep their promises. I know that when we turn in service requests and Cerner says...

Dec 2020
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Manager

Relationship

We have weekly meetings with someone, and that person is very helpful.

Dec 2020
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CIO

Lessons Learned

What I wrestle with is that Cerner's solution isn't a real solution for us. We could do the...

Dec 2020
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CIO

ROI / Cost (care and feeding)

Cerner still nickel-and-dimes us even though they have been told they do that about a thousand...

Dec 2020
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CIO

Lessons Learned

The solution has been extraordinary in terms of how it works and how Cerner promoted it. The...

Dec 2020
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CIO

Service and Support

We have had good experiences with some of the consultants Cerner has brought in.

Dec 2020
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CIO

Relationship

Historically, Cerner has been very transactional with us, and we have had to ask for things. Cerner...

Dec 2020
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CMIO

Service and Support

We replaced our previous texting platform with CareAware Connect, and we replaced our phones with...

Dec 2020
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CMIO

Functionality and Upgrades

We need a consistent interface that is intuitive and that we can figure out without knowing some...

Dec 2020
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CMIO

Implementation and Training

Cerner has a recommended playbook of how they think we should do things, but they don’t force us to...

Dec 2020
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CMIO

Sales and Contracting

We used to get nickel-and-dimed with Cerner. We have reworked our contract with Cerner to be all...

Dec 2020
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CMIO

Technology

Cerner is constantly working on their solutions to improve the end user interface, and they have...

Dec 2020
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CMIO

Relationship

The executive involvement has been very good. We have regular meetings with relatively senior...

Dec 2020
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COO

Functionality and Upgrades

In general, our staff members have a high degree of satisfaction with the product and the vendor’s...

Dec 2020
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COO

Technology

The system almost feels a bit heavy at times. The vendor has built on to the suite of opportunities...

Dec 2020
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COO

Relationship

The vendor was engaged during the COVID-19 pandemic from the very beginning. The minute that the...

Dec 2020
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COO

Service and Support

Cerner keeps all their promises; that is one of their strong suits. There is a lot of transparency...

Dec 2020
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COO

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing, and they have an infrastructure in place to...

Dec 2020
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COO

Relationship

We have had a long, really good relationship with Cerner, and I don’t expect to see that change....

Dec 2020
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Director

Service and Support

Cerner's web support isn’t efficient in addressing our needs. Cerner did not reach out to us during...

Dec 2020
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CIO

Service and Support

Cerner offered many different types of services during the COVID-19 crisis. They continue to send me...

Dec 2020
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Director

Other Observations & Comments

CommunityWorks Clinical Suite is okay; it allows us to accomplish what we need to accomplish. When...

Dec 2020
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Director

Functionality and Upgrades

Our facility has limitations with Cerner’s product and integration, and that is where a lot of our...

Dec 2020
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Director

Implementation and Training

I don’t think Cerner’s implementation was effective or accurate because we are still cleaning up...

Dec 2020
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Director

Technology

Cerner’s product doesn’t work as well as I thought it would. Cerner hasn’t really provided any new...

Dec 2020
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Manager

Implementation and Training

Cerner could definitely use some help with improving their training. Cerner does have online...

Dec 2020
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Manager

Future Outlook

CareAware Connect works pretty well. It is really straightforward and easy. We are only using a...

Dec 2020
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Manager

Service and Support

Cerner just released a phlebotomy app that we are getting ready to switch over to. The vendor is...

Dec 2020
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Manager

Relationship

When we escalate problems to Cerner, we have to climb the chain. If the problem is big enough, we...

Dec 2020
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Manager

Implementation and Training

I was impressed with Cerner’s implementation. The vendor ramped us up with the whole nine yards of...

Dec 2020
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Manager

Lessons Learned

Cerner has a sort of warranty. If I couldn’t get a phone to work, I could just submit a service...

Dec 2020
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CMIO

Service and Support

Cerner has a good team on the oncology side, and they have really dug in to help our team in a...

Dec 2020
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CIO

Interfacing and Integration

PowerChart’s integration is a key piece of why I give the system such high ratings.

Dec 2020
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CIO

Functionality and Upgrades

Data migration has been our biggest obstacle with Cerner. That process has taken much longer than we...

Dec 2020
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Manager

Functionality and Upgrades

In the past, we have had a coverage issue. We noticed certain areas where we would drop calls or...

Dec 2020
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Manager

Functionality and Upgrades

It would be nice if we could get CareAware Connect to work where we could use the scanner to scan...

Dec 2020
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Manager

Functionality and Upgrades

I would like to see what else is out there before deciding whether to purchase CareAware Connect...

Dec 2020
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Manager

Functionality and Upgrades

There is a portion of the system that is BYOD, and our hospitals love that. Whenever we get a new...

Dec 2020
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CIO

ROI / Cost (care and feeding)

Cerner has always had a reputation for nickel-and-diming. They are better than they used to be, but...

Dec 2020
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Manager

Functionality and Upgrades

CareAware Connect isn't a perfect system, but no product is. Our nurses rely on the product heavily....

Dec 2020
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Manager

Functionality and Upgrades

When we have had problems, they have been because of the network and not the device or application....

Dec 2020
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VP/Other Executive

Functionality and Upgrades

The caveat I would give to anyone looking at the system is that the installation was very long and...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

The system is great. As an end user, I find the system to be very searchable and easy to use when...

Dec 2020
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VP/Other Executive

Relationship

The strategic guidance just hasn’t been robust. Our internal efforts and discussion and work have...

Dec 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

A very big part of our decision to go with Cerner was their population health platform. We have...

Dec 2020
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VP/Other Executive

Future Outlook

Our experience has evolved, and both Cerner and our organization have grown over time. Population...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

We will continue to use Cerner's integrated platform, which goes directly to the providers'...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

The ability to have one source of data that brings together clinical claims data with additional...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

The way that the data is set up allows for a lot of different filtering. There is a lot of...

Dec 2020
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VP/Other Executive

Lessons Learned

Organizations are going to need a lot of support to make the best use and create the most value with...

Dec 2020
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Director

Functionality and Upgrades

Cerner's system does an excellent job, and I have worked with a lot of EMRs. Cerner has kept up to...

Dec 2020
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Manager

Implementation and Training

I haven't been satisfied with the training. Our implementation and training were really bad. We had...

Dec 2020
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Manager

Implementation and Training

When we went live, Cerner sent a bunch of people that they had hired to help with the training. The...

Dec 2020
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Manager

Technology

In the long term, we will stay with Cerner. I think our satisfaction will increase in the future...

Dec 2020
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Manager

Functionality and Upgrades

If the decision were up to me, I would not buy PowerChart Ambulatory again. The system does not flow...

Dec 2020
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Manager

Functionality and Upgrades

We have a problem with Cerner's upgrades. Cerner might put out an upgrade to fix an issue, but I...

Dec 2020
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Manager

Service and Support

Cerner does have some good training tools. Cerner has always been good when we have reached out to...

Dec 2020
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Manager

Functionality and Upgrades

A lot of the time, when we get the demos and our instructions and go into PowerChart Ambulatory, we...

Dec 2020
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Manager

Relationship

Cerner probably delivers new technology twice a year. We can usually pull in executive resources...

Dec 2020
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Manager

Service and Support

Our biggest complaint with Cerner's support is that there are people in the support center who do...

Dec 2020
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Director

Implementation and Training

Our most recent upgrade was good, but we had to negotiate for a high-quality team. We are behind the...

Dec 2020
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Director

Implementation and Training

Dedicated HIE resources have only recently been engaged with us. We have only had somebody who is...

Dec 2020
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CMIO

Interfacing and Integration

Cerner is part of our long-term plans because of the integrative, creative platform. As we go...

Dec 2020
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CMIO

Functionality and Upgrades

There are definitely challenges with the system. We are not just running an office. There are...

Dec 2020
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CMIO

Functionality and Upgrades

Orders are a bit complicated, but the processes for writing notes, placing orders, and seeing...

Dec 2020
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CMIO

Functionality and Upgrades

I want to make sure that when I am done, I can go home, my charges are dropped, and my claims can be...

Dec 2020
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CMIO

Functionality and Upgrades

I know that some clients have implemented Salesforce and Cerner's system. Cerner is growing...

Dec 2020
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Director

Functionality and Upgrades

Cerner's executive involvement is good but not perfect. The vendor has clarified their model for...

Dec 2020
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Director

Functionality and Upgrades

Millennium PowerChart is a monolithic system that, like all EHRs, struggles to straddle between...

Dec 2020
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Director

Relationship

What has happened with Millennium PowerChart is that there are new alignments where Cerner is using...

Dec 2020
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Director

Service and Support

My problem with Cerner's support is that we have to call Cerner for everything. Their knowledge base...

Dec 2020
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Director

Relationship

Things should be 50-50 with proactive service. The problem is that we are a challenge for Cerner. We...

Dec 2020
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Director

ROI / Cost (care and feeding)

With driving outcomes, any issue we have is on our side and is not on Cerner's side. I would...

Dec 2020<