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Cerner Suite Comments
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Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Director
The product is quite robust. When we went down the path, we were looking for an integrated solution...
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Director
A big issue is the industry-wide perspective that the vendor has. The vendor has lost their true...
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VP/Other Executive
The vendor certainly tries at times to nickel-and-dime, and we usually laugh at them. The executive...
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Analyst/Coordinator
From a reporting perspective, I think that Cerner Patient Accounting is a promising tool, but it is...
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Analyst/Coordinator
Cerner is striving to improve their reporting, but their efforts have been lackluster. From a...
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Analyst/Coordinator
Cerner's work queue is pretty messy. It would be great if they could put more resources toward that....
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Analyst/Coordinator
Some of Cerner's executives are pretty good partners to us. They do their best to avoid charging us...
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Director
Whenever there are quirks or issues in the system, we don't seem to get answers, and there often...
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Director
The solution is not meeting the needs of how healthcare is evolving. Nobody really realized we would...
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Analyst/Coordinator
Sometimes, Cerner gives us the runaround. It can be hard for us to get to the right people. It seems...
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Analyst/Coordinator
My only issue with Cerner is that it takes months for them to get things done. They have a large...
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Director
As the technology evolves in other areas, I would expect to see some level of standardization and...
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Director
Everything that I use in the system turns out to not be exactly what was promoted. People don't...
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Director
We have run into a couple of issues with some of the system upgrades. The upgrades aren't always...
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Director
I really haven't seen any proactive service. The service is always reactive. Whenever we submit...
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Director
There was no ability at all with oncology, and now we are starting to see some abilities. Some...
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Director
For the amount of effort that went into the integration, the process to create treatment plans and...
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Director
We have an agreement with the vendor, and because of that agreement, we aren’t charged for every...
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Director
The system checks the boxes. The vendor is checking the boxes for anything we need for meaningful...
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Director
When we have done upgrades, there have been some bumps in the road, and it has been really hard to...
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Director
Cerner is definitely a great partner. We were with them before they beefed up their revenue cycle...
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Director
We are doing a big optimization with our DNFB. We have gone through our claims rules and found where...
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Analyst/Coordinator
CareAware Connect is a good product. The migration to the cloud has been a little bumpy. Even with...
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Physician
I hate Cerner with a passion. I have been involved with several rollouts of Cerner in my career. The...
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Nurse
CommunityWorks Clinical Suite is great. The system is automatically upgraded, so we don't fall...
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Nurse
I don't have a lot of experience with other systems, but CommunityWorks Clinical Suite is...
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Nurse
There are a lot of charges associated with different things in the system. A lot of the system's...
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Nurse
During our original implementation of the system, we had great clinical features. Cerner showed us...
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Nurse
Cerner has wonderful training. We even get ongoing training from them. There is an area where those...
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Nurse
Cerner does monthly upgrades that we struggle to keep up with. Things were a little better when we...
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Nurse
Cerner is proactive. They are always a month ahead of me. The vendor has really good executive...
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Nurse
CommunityWorks Clinical Suite is definitely worth the investment. The system is patient and provider...
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Nurse
Everyone loves having the PDMP embedded with the work page. The providers like being able to...
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Nurse
We still have some problems with the workflow of getting charts done, but I think that is based on...
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Nurse
Having the system is good for us for meeting regulations. Everybody is giving input on getting...
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Nurse
We use Cerner CommunityWorks, which allows our little hospital to be part of a bigger platform....
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Nurse
We are still struggling with the revenue cycle management system. We have multiple service requests...
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Nurse
We really like Cerner’s call center, and I am working on pushing out more information on the...
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Analyst/Coordinator
PowerChart Ambulatory is not very intuitive. There are some areas where we just don't know what to...
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Analyst/Coordinator
PowerChart Ambulatory has the full functionality necessary to document a patient encounter from the...
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Manager
PowerChart is not totally user friendly, but it is okay. It just takes a while to get used to. The...
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Manager
We have a build environment and a production environment. When we are trying to deploy the product...
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Manager
The steps nurses take to document are very heavy. The system isn't intuitive for the end user. It...
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Manager
A drawback to using Cerner in our space is that the physicians are performing procedures at the...
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Manager
Cerner is willing to listen at this point. I think they have realized some of the pitfalls of their...
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Manager
Our organization is frustrated with Cerner, and we don't know whether we will keep the system in the...
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Manager
The solution works, but the expertise required to resolve an issue isn't always present. It takes...
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Manager
Most of the time, the upgrades break more than they fix. Cerner writes a lot of rules and scripts to...
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Manager
Cerner’s training is not effective because of localized modifications to the system that remediate...
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CMO
We have to use a bunch of solutions in addition to HealtheIntent to do what we do. Another vendor...
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CMO
HealtheRegistries is helpful. We have that implemented, and providers can go and look at their gaps.
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CMO
With HealtheRegistries, we have to log in outside of our workflow. The tool is a little bit rigid in...
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CMO
We could integrate all of the other EMRs in our independent network into HealtheIntent, but the cost...
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CMO
I have a very good working relationship with our account representative, who seems very nice and...
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CMO
I continue to get frustrated. One thing that is a real limitation from a data-structure perspective...
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CMO
Cerner is working on things for medical-expense funds and reconciliation. Oftentimes, the payer...
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Analyst/Coordinator
I have not had any issues getting support for any problems that arise with the PowerChart system.
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Analyst/Coordinator
The PowerChart solution requires a small learning curve, but it is intuitive and easy to use from an...
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Analyst/Coordinator
Regulatory needs are always met very quickly, and there is nothing in particular that my users are...
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Director
It may be our own internal build, but there are a lot of limitations and a lot of issues with...
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Director
PowerChart is highly reliable as it rarely goes down. However, if we do need changes, it will take a...
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Director
PowerChart is very intuitive. Anyone can sit down and use it. There are robust analytics that we can...
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Director
Years ago, I was promised a specific piece of functionality from Cerner, and I still don’t have that....
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Director
HealtheIntent does what Cerner says it will do. The misstep is where Cerner doesn't explain how much...
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Director
There are things that we have had to get outside of HealtheIntent. We already know our gaps where we...
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Director
I don't know that I could pick up the phone and call anybody at Cerner even if I wanted to. Entering...
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Director
We have to be proactive and look out for a lot of the things coming up. Cerner rarely contacts us in...
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Director
While HealtheIntent is helpful, it does take a little bit of massaging and customization, more so...
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Director
We just recently started to marry the claims data and the clinical data. It took us so long to get...
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CMIO
There is a lot that I love about PowerChart Ambulatory. I am used to the system. We recently...
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Manager
I wouldn't buy the PowerChart system again because there are better options. Cerner is providing...
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CMIO
I do not think that Cerner is very proactive with us. It might be that I am too low on the...
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CMIO
Cerner needs to do the most work in the usability area. They have gotten better about that, but it...
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CMIO
I feel like we used to have the ear of Cerner's executives. We still talk to them when we have...
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Manager
Cerner’s support is not stellar. It is not great for more complicated issues or engineer-related...
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CMIO
We bought PowerChart Ambulatory because we thought that it would be more flexible and accommodating...
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CMIO
PowerChart Ambulatory works the way that Cerner said that it would work, but there are things about...
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CMIO
Cerner has training for their mobile devices, but we can't take training videos that Cerner had made...
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CMIO
I think that PowerChart Ambulatory does a really good job with patient-centered care. The vendor...
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CMIO
Cerner HealtheLife helps me do the right things and provides me with all sorts of decision support....
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CMIO
The patient portal is not as robust as I would like it to be. There is a lot that we cannot do that...
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Director
Cerner is doing better at listening to us and improving the revenue cycle piece. The tool still has...
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Director
We have a good team that is very solution oriented. We haven't necessarily had to add more resources...
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Director
During the pandemic, we collected what our revenue indicated we should collect. We furloughed some...
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Director
Cerner looked at other services we were purchasing and helped us find savings that allowed us to...
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Director
Cerner is certainly moving in a direction where integration would be seamless with whatever other...
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Director
Cerner is trying awfully hard with the product quality. There are still some quirky things in the...
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Director
I am coming to terms with some of the things that frustrate me about Cerner. I have realized that...
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Director
We recently did a pretty significant upgrade for Millennium PowerChart, and there weren't a lot of...
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Director
We are working with Cerner on their support. The vendor takes our feedback very seriously. They give...
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Manager
I would look into the Cerner product if we started over again today because our shared domain is a...
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Manager
Cerner absolutely does not avoid charging for every little thing. Cerner nickel-and-dimes quite a bit....
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Manager
A con of the system is that if we update insurance information after the patient has been...
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Manager
The system has its pros and cons. On the patient accounting side, the system is very user friendly....
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Manager
In the beginning, we were very dissatisfied with the product, and we had a lot of issues during the...
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Director
The way that the EMR prints things is a nightmare. One note might take up to four pages. When...
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Director
I am not a huge Millennium PowerChart fan. There is a lot to be desired with case management in...
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Director
Cerner is proactive in terms of products when it comes to industry standards and what people need to...
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Director
A part of the issue is how the organization has chosen to use the tool. For example, providers are...
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Analyst/Coordinator
The support from Cerner is poor. I feel like they lack the knowledge and training to help us. I feel...
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Analyst/Coordinator
PowerChart Ambulatory doesn't flow as well as I would prefer it to. I am not able to customize the...
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CMIO
The product works well, but we haven’t used it well. We are interested in the whole CareAware...
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CMIO
Cerner needs to resolve the issue that occurs when someone is in the OR for four hours, for example....
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CMIO
If an organization has the Cerner EHR, I would recommend CareAware Connect, but if they don’t have...
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Manager
The benefit of the standard platform is that Cerner will push out updates to the platform. We don't...
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Manager
We get really good support, but there are some things that we have to log tickets for. We try to use...
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Manager
We have someone who we can escalate to every day. Our executive is amazing. They can actually...
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Manager
The biggest thing about HealtheIntent is that it doesn't just have our EMR data; the system is...
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Manager
We entered into an alignment contract where we get an all-we-can-eat buffet and pay one price. We...
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CIO
Cerner somewhat nickel-and-dimes. We have a community model, so there are too many players involved....
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CIO
I am not getting phone calls from the physicians with complaints about the system, and that is...
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Director
My least favorite thing about CommunityWorks Clinical Suite is that if we want to make changes,...
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Director
There are definite frustrations with the EMR. For example, blood administration does not flow well...
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Analyst/Coordinator
I would buy Cerner PowerChart LTC again. The ability for physicians to be able to go right from...
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Analyst/Coordinator
There are times in which Cerner tries to nickel-and-dime us, but we have had such a long...
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Analyst/Coordinator
Cerner was fairly knowledgeable during the go-live, but it did seem that doing anything that was out...
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Analyst/Coordinator
Cerner definitely tries their best even though it is hard to keep up with all the regulations and...
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Analyst/Coordinator
For functionality that requires customization or problem solving, it takes a little bit longer to...
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Analyst/Coordinator
I would highly recommend Cerner PowerChart LTC if someone currently has Cerner's systems. If not, my...
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Manager
From a pharmacy standpoint, Millennium PowerChart is not a user-friendly system. We have issues with...
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Manager
I don’t think the training was Cerner driven, but even the Cerner documents that we were given...
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Director
The product is definitely part of our long-term plans. We are as happy as we would be with any EHR....
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Director
Cerner is a big organization. It is sometimes hard to know who to go to in order to get help. Having...
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Director
We have Cerner’s software across our whole system, so we are probably the most integrated we can be....
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Director
Cerner has a lot of room for improvement in the population health space. HealtheIntent has...
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Director
Anything that needs to be built has to be done by Cerner, and the building process takes several...
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Director
The system helps with integration because we are keeping the clinicians in one tool instead of...
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Director
Cerner's products keep our clinicians in their appropriate workstreams, but there are limitations...
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Director
Millennium PowerChart is a done deal; it is our EHR. The overall product quality of the system is a...
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Director
The system is not as robust as it could be. There is a lack of reporting, and the work is siloed. It...
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Physician
A lot of my recommendation would depend on what an organization was looking for. If they were...
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Physician
Cerner charges for almost everything. Most of that is hidden from us providers. We don’t know what...
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Physician
The training is improving. It is very hard to differentiate between what Cerner wants to do for...
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Director
HealtheCareManager is our EHR. We purchased another product to replace a piece of the...
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Director
We don’t really get support for HealtheCareManager. We have to log an SR, and then we have to wait...
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Director
We believe HealtheRegistries will stay because we aren't convinced that the new system we are moving...
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Director
In the beginning, we had to pay for the system to be implemented and for Cerner to help. When new...
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Physician
I like the revenue cycle prompts and presentation on certain features in the system. My biggest beef...
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Physician
We have outsourced our support to the vendor, so now we call one number 99% of the time. About 50%...
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Physician
The vendor executives are easy to get ahold of when I have a problem. For another one of the...
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Physician
The vendor has done pretty well at driving tangible outcomes, but COVID-19 really caused Cerner to...
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Physician
We are getting our money's worth. The system is not the cheapest, but it isn't the most expensive...
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Physician
Cerner keeps the majority of their promises. I can't list a specific promise that Cerner hasn't kept...
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Physician
The products aren't exactly plug-and-play solutions. A lot depends on how we initially implemented...
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Physician
With a few clicks of the product, I can get a report that meshes everything from all of our systems....
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Physician
The product is pretty solid and doesn't break down. The ease of use depends on how the institution...
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Physician
I want better integration with patient devices in their homes and wearable devices. That is still a...
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Physician
We haven't gotten new technology from the vendor at a price that we can afford. We haven't gotten...
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Analyst/Coordinator
We are always on the current version of Cerner HealtheLife because Cerner updates it. We don't get...
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Analyst/Coordinator
It is difficult to find out when there are available improvements. When I do find that there is an...
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Analyst/Coordinator
Right now, I have good support, but that ebbs and flows. That is something that seems to change, and...
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Manager
Things may be slow, but Cerner is definitely following their defined road map in relation to...
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Manager
I would tell a peer that CareAware Connect is definitely going to fix an issue with nonsecure...
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Manager
Cerner's support is a double-edged sword. There are some aspects of support that are tied into the...
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Manager
The acute side of CareAware Connect's directory is based on assignments. For example, nurse A might...
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VP/Other Executive
The Cerner system has reference pages that update information and communication. I think those...
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Analyst/Coordinator
There is ease of use not only for our providers but for our nurses and our front staff. That is easy...
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VP/Other Executive
Things are really going well so far with CareAware Connect. Some of the integration is starting to...
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VP/Other Executive
We went with CareAware Connect because of the integration it offered with the larger Cerner Suite....
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Analyst/Coordinator
We don’t reach out and do the training that often. If we don’t understand something, we just call...
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Director
We have had to hire outside consultants to help us create reports in the system. Cerner's reporting...
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Manager
The best part of having Cerner PowerChart LTC is having everything in one location, like nursing...
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Manager
My problem with Cerner PowerChart LTC is that patients go from one encounter to another in the same...
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Director
The analytics that we get out of HealtheIntent are probably not as strong as the analytics we could...
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Director
The power of HealtheIntent is not bad. The power is that we can view it inside of our PowerChart...
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Director
Cerner tries to keep their promises, but Cerner doesn't. They have very good vision, but they...
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Director
In my position, we are always aware of what is not working, and that is where all of my attention...
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Director
HealtheIntent is good for certain things and not as good for other things. We always know our own...
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Director
We really focused on optimizing Millennium PowerChart for physicians. Cerner pretty much gave us a...
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Director
A benefit of us being standalone with Cerner is that we are really agile. If we want to try...
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Director
When we optimize something in Millennium PowerChart, we can, for example, give the providers 13...
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Director
We were working on a Cerner project and had a Cerner employee who gave us the heebie-jeebies, so I...
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Director
Cerner is very good about sharing the costs of everything. There are no surprises. We get our...
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Director
We have never had a complaint from end users about Millennium PowerChart. Many users are running the...
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Director
We have done fairly well with Cerner's system. We have developed a lot of customization, custom...
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Manager
I haven’t really required any training, but when I have called Cerner about something, they have...
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Manager
The Cerner system is very easy to use. It integrates with the medical record side very well. It is a...
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Manager
Cerner messed something up in the most recent upgrade. There was a print-screen function in the...
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Director
We have negotiated a catalog purchase with Cerner. There are some expenses here and there, but I...
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Director
Historically, we have had a great experience with Cerner’s implementation services. I am concerned...
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Director
I would recommend Millennium PowerChart. I would tell someone that it is comprehensive to meet their...
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Director
I am going to give a low score for the ease of use, and I don't think that is just for Cerner....
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Director
Whether Cerner is delivering new technology is a tough one. They are working on things, but I think...
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Director
I think the ongoing support is very good. As far as proactive service goes, that leaves a little to...
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Director
We have a great relationship with our executive relationship managers, and they are very responsive....
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Director
Some of Cerner's training was optimal, but they should have outlined it a bit. With some training...
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Director
Since our go-live, we haven't had anything new, but the whole product is very new technology. We...
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Director
There is so much about the system that we have to spend time navigating. It would be nice if Cerner...
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Director
If Cerner's product works the way we think it can and are working toward, we will be successful. I...
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Director
We have a really big A/R backlog. Cerner is selling their system as something for a clinically...
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CMIO
We just don't feel like Cerner is innovating the product. It is starting to feel stagnant. Cerner...
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CMIO
With recent mass vaccinations, we either have to buy a third-party solution and integrate it or use...
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CCO
Cerner does a decent job of being a good vendor. They don't mistreat us by any means, but they are...
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CCO
Sharing data is difficult. Cerner doesn't have APIs or easy ways to interface with the system....
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CCO
Cerner is probably the worst in terms of ease of use. There are a lot of clicks, and Cerner could...
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CIO
Overall, I think we have a pretty good system. Cerner wants us to move to Millennium PowerChart on...
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CIO
We are still using another Cerner system for billing, and we are using a different system for the...
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CIO
I haven't seen anything that the system can't do. There are a lot of things we can't do. We replaced...
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Manager
I really like HealtheRegistries. That is why we have stuck with it for so long. We are hesitant to...
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Manager
I have received excellent support from Cerner. When we have questions or issues, we can always get...
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Manager
HealtheRegistries is working really well. I would hate to introduce anything that could cause a...
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Manager
We have to monitor our own data to see whether there is something that the system is not capturing....
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Manager
The information that we have gotten from this solution has allowed us to save and change patients in...
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Director
Consumerism is an area where Cerner is really falling. If we compare their portal with others out...
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Director
I like how Cerner was one of the first vendors to work well with HIEs in the region with CommonWell...
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Director
The vendor's leadership has turned over significantly in the last few years. Those who have been...
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CMIO
Cerner's training has gotten better, and their support is actually good. Cerner has done a much...
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CMIO
I would like to see transparency from Cerner's executives. From the company as a whole, I would like...
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CMIO
It would make Millennium PowerChart easier to use if Cerner simplified the user interfaces. Cerner...
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Nurse
Generally, CareAware Connect has a lot of promise. That promise just hasn't been delivered. We were...
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Nurse
There have been several times when we have tried to get support in order to get things working...
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Nurse
The nursing application seems to work very well for us. We can pull up patient information. The...
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Nurse
Although CareAware Connect isn't super intuitive, it does get easier to use after a length of time....
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CMIO
For new Cerner applications, the support staff's knowledge could be better. Overall, across Cerner...
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Analyst/Coordinator
I don't understand why quality measures aren't already integrated into the platform, especially when...
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Analyst/Coordinator
The implementation of the product has been really seamless. The consultants have done a very good...
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Analyst/Coordinator
When a new regulation comes out, or when someone wants to implement a new psychiatric score, Cerner...
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Analyst/Coordinator
We have had tickets open for days, and all Cerner has done is ask for a time frame. But within that...
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Analyst/Coordinator
Cerner is part of our long-term plans. We are using their software across our entire organization....
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Analyst/Coordinator
Integration hasn't been possible with our system. That is extra manual work. We are on a scheduling...
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Analyst/Coordinator
The cost points for the implementation were very, very high. Cerner doesn't avoid charging for every...
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Analyst/Coordinator
Cerner's consultants are very good. There hasn't been one person who I haven't been able to work...
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Analyst/Coordinator
Cerner's consultants generally do the building, and at the end of a session, they will show us how...
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Director
Cerner’s system didn’t interface well with our collection agency, so we had A/R claims sitting out...
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