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Cerner Suite
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Manager

HealtheIntent does a nice job of bringing forward all of the preventative care elements for the...

Oct 2021
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Manager

For the security end-user role, I think what would really help Cerner long term would be to create a...

Oct 2021
||
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Manager

Cerner had several individuals for training, and they brought the entire team together and had us...

Oct 2021
||
(0)
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Manager

We bought the original package, and then there were enhancements that we paid additional amounts...

Oct 2021
||
(0)
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Manager

Cerner’s executives are ready to help.

Oct 2021
||
(0)
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Director

We can pull claims data into the system. That helps us to see when a patient went to another system...

Oct 2021
||
(0)
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Director

When we find out about new tools and technology, it is usually because I have stumbled upon them...

Oct 2021
||
(0)
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Director

Cerner's pricing model is funky. That leads to a pricing nightmare. They offer additional services...

Oct 2021
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(0)
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CIO

A lot of our physicians are super excited about using the HealtheRegistries component for defining...

Oct 2021
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(0)
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CIO

Providers and practice staff members primarily use the web-based Millennium interface to view...

Oct 2021
||
(0)
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CIO

With HealtheRegistries, we define a population. For example, our hypertensive population is a cohort...

Oct 2021
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CIO

We do our own training for any new employees, but Cerner trains us on any new things that come out....

Oct 2021
||
(0)
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CIO

Cerner does a really good job. The EHR is their bread and butter. They have clinical leaders in...

Oct 2021
||
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CIO

I am going to rate the integration lower because we don’t have a closed loop.

Oct 2021
||
(0)
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CIO

The product is very solid at its core. Things are going to be interesting as we layer on digital...

Oct 2021
||
(0)
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Director

Cerner Patient Accounting integrates with the rest of Cerner's system, so it makes things much...

Oct 2021
||
(0)
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Director

There are some reporting improvements that we would like to see, like dashboards for the users that...

Oct 2021
||
(0)
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Director

The tool has been running because our department has supported it, but we have had some real...

Oct 2021
||
(0)
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Director

If something isn't working, we have to log a ticket, so we are continually in a cycle of logging...

Oct 2021
||
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Director

There is sometimes some misalignment in the product. The vendor has rolled out another component in...

Oct 2021
||
(0)
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Nurse

The PowerChart Ambulatory people were really good. Once we got a person that stuck with us, they...

Oct 2021
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(0)
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Nurse

We have the most integration problems with the lab. I would tell others looking at PowerChart...

Oct 2021
||
(0)
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Director

We got into the population health space because we wanted to help manage our populations and...

Oct 2021
||
(0)
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Director

HealtheRegistries is integral to our provider workflow. It manages our population during visits. It...

Oct 2021
||
(0)
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Director

Cerner has recently identified a need to retool the product. They had allowed customers to do more...

Oct 2021
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(0)
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Director

Organizations have to have physicians participate in the design and implementation of the solution....

Oct 2021
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Manager

The Cerner person who works directly with our department is very responsive.

Oct 2021
||
(0)
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Director

Things are going fairly well. There are always things we would like that we don’t have, and some of...

Oct 2021
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(0)
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Director

We have a client account person who is involved with us on a very frequent basis. We don’t always...

Oct 2021
||
(0)
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Director

Cerner has a search function that we want to use. Because they have such a long queue of...

Oct 2021
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(0)
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Director

When we get to the higher level, then we have some more sketchy concerns, like what Cerner's...

Oct 2021
||
(0)
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Director

In terms of dealing with the implementation staff, Cerner hires a lot of new people, so they are not...

Oct 2021
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(0)
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Nurse

Cerner’s content for restraints is very cumbersome and confusing. A lot of our staff have struggled...

Oct 2021
||
(0)
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Nurse

Cerner didn’t have anything for human trafficking. Cerner works all over the world, and I was just...

Oct 2021
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(0)
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Nurse

We don’t have a lot of issues with the product, but when I try to get help from Cerner’s support, I...

Oct 2021
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(0)
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Manager

Millennium PowerChart is not user friendly in terms of training new providers and getting them...

Oct 2021
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(0)
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Manager

Nothing has changed necessarily in Millennium PowerChart to make me dissatisfied, but with respect...

Oct 2021
||
(0)
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Director

We are satisfied. The system is working. It is doing what we needed it to do. Cerner provides some...

Oct 2021
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(0)
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Director

Cerner drives tangible outcomes very well, but I have a dream. I want to be able to gauge treatment,...

Oct 2021
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(0)
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Nurse

We haven’t had a whole lot of issues with the product. The product’s biggest strength is that it has...

Oct 2021
||
(0)
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Nurse

One issue that we had was that we created something and then found out Cerner was using it for their...

Oct 2021
||
(0)
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Nurse

Cerner has gotten better with the cost, but they don’t avoid charging for every little thing. We use...

Oct 2021
||
(0)
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Director

Like with any electronic oncology solution, the ease of use for PowerChart Oncology is low.

Oct 2021
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(0)
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Director

The product does the job. Cerner puts in code releases proactively.

Oct 2021
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(0)
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CMIO

HealtheCareManager is for outpatient care management, and there is a different tool for inpatient...

Oct 2021
||
(0)
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CMIO

Cerner has a learning health network that customers can join, and we pay to share our data. Members...

Oct 2021
||
(0)
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CMIO

When we add things like new data sources to HealtheCareManager, we know the costs up front. It would...

Oct 2021
||
(0)
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VP/Other Executive

One of the vendor's executives is part of our team. They are very aligned with us, and when we do...

Oct 2021
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(0)
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Director

PowerChart Oncology is not very integrated with other systems. I haven't seen a lot of drastic...

Oct 2021
||
(0)
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Manager

Updates in Cerner's software tend to break and create problems on the back end. I don’t think Cerner...

Oct 2021
||
(0)
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Manager

The follow-through from Cerner is bad. They seem overworked and understaffed because nobody calls us...

Oct 2021
||
(0)
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Manager

Cerner PowerChart LTC is expensive. Cerner talks us into things, and we end up not using the things...

Oct 2021
||
(0)
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Manager

Cerner PowerChart LTC does not integrate with any of our other systems. We were told it would, but...

Oct 2021
||
(0)
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Manager

Cerner does not hold up to their promises. They don’t understand hospital-based long-term care....

Oct 2021
||
(0)
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VP/Other Executive

It is really helpful to be able to see other places where patients can get care. That has been...

Oct 2021
||
(0)
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VP/Other Executive

The vendor is building out dashboards that relate specifically to value-based care. Clients have the...

Oct 2021
||
(0)
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VP/Other Executive

The solution's registries and scorecards all work really well. We can get care gaps and run patient...

Oct 2021
||
(0)
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VP/Other Executive

Getting claims and clinical data together is a big deal. It is like our holy grail. We are an...

Oct 2021
||
(0)
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CMIO

I recommend this product to others on a regular basis. It is a solid product, and Cerner is supports...

Oct 2021
||
(0)
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Director

We started with HealtheIntent cost and utilization and then later started using HealtheCare and...

Oct 2021
||
(0)
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Director

Cerner is making progress right now, and that can be seen in the tools. A lot of functionality that...

Oct 2021
||
(0)
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Director

The integration with Millennium products and our EHR could improve. Right now, only the discrete...

Oct 2021
||
(0)
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Director

Cerner's support lacks continuity. The support people always want to close tickets when they...

Oct 2021
||
(0)
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Director

The training could be improved. Usually, training and education maturity follow product maturity,...

Oct 2021
||
(0)
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Director

Reporting is the big gap with HealtheIntent. The real problem we are hoping to address is not...

Oct 2021
||
(0)
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CMIO

Cerner has come to implementation projects with recommendations of standards, like measures that...

Oct 2021
||
(0)
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CMIO

One of Cerner's people reached out to us about some analytics that they had done for our system...

Oct 2021
||
(0)
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CMIO

In terms of being able to do what we want to do with the data, the product is good. In the past, we...

Oct 2021
||
(0)
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CMIO

In the past, Cerner's strategy was evolving. One of the things we were told early on during our...

Oct 2021
||
(0)
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Director

We are very confident in the move to David Feinberg as president and CEO of Cerner. That is a strong...

Oct 2021
||
(0)
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CMIO

One of the nice capabilities of HealtheRegistries is that we can look at the system from a...

Oct 2021
||
(0)
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CMIO

The system has Milliman Advanced Risk Adjusters (MARA) risk scoring capabilities, and MARA is a...

Oct 2021
||
(0)
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CMIO

Cerner's health-maintenance product and HealtheRegistries previously didn't integrate well together....

Oct 2021
||
(0)
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Director

The solution is very flexible. It allows us to tailor assessments and notes. We like how easy its...

Oct 2021
||
(0)
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Director

We can develop forms and assessments in the system for our documentation. We have created a few...

Oct 2021
||
(0)
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Director

Cerner's registration tools have really benefited my staff members because they cleaned up our...

Oct 2021
||
(0)
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Director

We spent time improving HealtheRegistries to make it more physician focused. We trained the...

Oct 2021
||
(0)
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Director

Cerner pulled one of their products without any warning, and that decision took away from our care...

Oct 2021
||
(0)
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Director

Our care managers are doing well with the product. A lot of their documentation is in an ad hoc form...

Oct 2021
||
(0)
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Director

A component of HealtheCareManager that the vendor calls the communication forum is intended to be...

Oct 2021
||
(0)
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Manager

Millennium ProVision PACS is fairly easy to use. We would definitely buy it again. We have some...

Oct 2021
||
(0)
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Director

The system is continually growing. Its information exchange has been good. PowerChart Outreach is a...

Oct 2021
||
(0)
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Director

Cerner has done a great job. I wouldn't say that the system is perfect because I don't know...

Oct 2021
||
(0)
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Director

I want Cerner to focus on driving outcomes. Patient satisfaction should be one of those outcomes,...

Oct 2021
||
(0)
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Manager

Regimens in the system are a bit of a challenge. The ordering of regimens, documentation, and...

Oct 2021
||
(0)
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Manager

We contract with Cerner for support, and unfortunately, their support team is not always able to...

Oct 2021
||
(0)
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Manager

We have architects from Cerner that are pretty good about being proactive. They try to feed us...

Oct 2021
||
(0)
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Manager

The vendor does not keep all promises, but that isn't a deal breaker. For their behavioral health...

Oct 2021
||
(0)
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Manager

There are things like safety, attendance, and therapeutic notes that are not always the most intuitive....

Oct 2021
||
(0)
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Manager

Sometimes, the vendor promises that the product will increase efficiencies, but that gain is offset...

Oct 2021
||
(0)
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Director

We have multitudes of problems with Cerner Patient Accounting. The system is geared toward clinical...

Oct 2021
||
(0)
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Director

Cerner rips us off when it comes to billing. They make all sorts of mistakes, and we have to call...

Oct 2021
||
(0)
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Director

The only positive thing I can say about Cerner Patient Accounting is that we are working on a...

Oct 2021
||
(0)
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Director

Our implementation and training with Cerner were so bad that we hired a consulting firm that...

Oct 2021
||
(0)
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Director

We have a direct relationship with Cerner. The person who coordinates with Cerner sends in anything...

Oct 2021
||
(0)
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Director

We get frequent updates from Cerner. They have training slides, and they have gotten better with...

Oct 2021
||
(0)
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Director

Cerner has a good implementation team. However, because there are a lot of people involved, we need...

Oct 2021
||
(0)
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Director

Sometimes, I feel like the left hand is not speaking to the right hand. If Cerner adds a new form to...

Oct 2021
||
(0)
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Director

Considering that this system is a tool for clinical people, the ease of use has a lot of room for...

Oct 2021
||
(0)
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Director

Cerner could be a bit more on top of regulatory guidelines and ensuring that we can meet the...

Oct 2021
||
(0)
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Director

We can reach out to support quickly. I don’t have much of a problem with support; there are just...

Oct 2021
||
(0)
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Director

I have gone through a couple of EHRs, and this one is good, but there are areas where Cerner could...

Oct 2021
||
(0)
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Nurse

I have run a lot of reports, and we have had to pay extra for them. We haven't been able to keep up...

Oct 2021
||
(0)
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Nurse

The solution is easy to use. It is nice, clear, open, and easy to navigate. I didn't have much...

Oct 2021
||
(0)
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Nurse

I haven't received any training on the product for quite a while, but that is probably because of...

Oct 2021
||
(0)
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Analyst/Coordinator

HealtheIntent’s stability has really improved. We used to have outages where users couldn't log in...

Oct 2021
||
(0)
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Analyst/Coordinator

HealtheIntent is doing exactly what it was designed to do. We can see the data, and the system...

Oct 2021
||
(0)
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Analyst/Coordinator

HealtheIntent almost always does the job that we want it to do. Overall, it is a really good...

Oct 2021
||
(0)
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Analyst/Coordinator

I think our satisfaction with HealtheIntent will hold steady. We are at the point now where we have...

Oct 2021
||
(0)
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Analyst/Coordinator

We recently entered a partnership with another health system, and they are on a different EMR, so we...

Oct 2021
||
(0)
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Analyst/Coordinator

I don't have a ton of experience with shopping around data warehouses. I like a lot of the things...

Oct 2021
||
(0)
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Analyst/Coordinator

Cerner has gotten much better at keeping their promises. Their people in charge of support and the...

Oct 2021
||
(0)
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Analyst/Coordinator

Cerner really tries to do open access and open integration more than other EMR vendors and data...

Oct 2021
||
(0)
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Analyst/Coordinator

We can almost always get ahold of somebody at Cerner. Occasionally, the people working the other end...

Oct 2021
||
(0)
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Analyst/Coordinator

HealtheIntent is a data warehouse, so everything is measurable. We have certainly been able to...

Oct 2021
||
(0)
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Analyst/Coordinator

At the time we needed it, the training from Cerner really wasn’t there and wasn’t good. The training...

Oct 2021
||
(0)
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Manager

Cerner doesn't do trainings for our superusers. I wish they would offer more training so that we...

Oct 2021
||
(0)
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Manager

I like the tool overall. Millennium PowerChart is fine, and it gets the job done. The system is easy...

Oct 2021
||
(0)
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Manager

There are times when we don't see any action from the vendor. When we log an issue with Cerner, it...

Oct 2021
||
(0)
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Manager

When Cerner launches an update, their live support is awesome. In preparation for those updates, we...

Oct 2021
||
(0)
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Manager

We are seeing a vast improvement in the vendor's response time. When we had to get some interfaces...

Sep 2021
||
(0)
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Manager

Cerner is evolving the product still. Obviously, there are some opportunities to continue to work on...

Sep 2021
||
(0)
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Manager

Cerner has helped us by providing the required feeds. We originally had the interface feeds and...

Sep 2021
||
(0)
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Manager

Cerner keeps their promises and is better about that now. They are much more responsive than they...

Sep 2021
||
(0)
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Manager

Cerner tries to nickel-and-dime us, but we have accumulated a number of credits for different...

Sep 2021
||
(0)
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Manager

Cerner should have more trained and knowledgeable resources engaged during the implementations....

Sep 2021
||
(0)
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Manager

There are some unique variables that have to be applied based on our environment and some of our...

Sep 2021
||
(0)
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Manager

Cerner is promoting their product for sales. They are obviously trying to gain adoption, but because...

Sep 2021
||
(0)
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Manager

With Cerner's forward vision and some of the things they are working on, Cerner is on track to make...

Sep 2021
||
(0)
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Manager

Cerner is a big company with a change in senior management and operational processes. Cerner is...

Sep 2021
||
(0)
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Manager

I would recommend Cerner's system to a peer or friend with caveats. The product is only going to be...

Sep 2021
||
(0)
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 or  to see details.

Manager

The reporting has been an issue in the past, but it is improving. Everything meets our needs fairly...

Sep 2021
||
(0)
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Director

Our CommunityWorks Clinical Suite project has been a disaster. We were working with a consulting...

Sep 2021
||
(0)
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Director

The vendor doesn't know how to handle some of the things that we do. We have tried to do certain...

Sep 2021
||
(0)
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Analyst/Coordinator

There is too much pointing and clicking in Millennium PowerChart. We have to go through a lot of...

Sep 2021
||
(0)
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Analyst/Coordinator

I know that Cerner takes their support seriously, but there are times when some requests take a...

Sep 2021
||
(0)
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Analyst/Coordinator

There are a lot of things that other organizations are doing with Millennium PowerChart that we...

Sep 2021
||
(0)
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Analyst/Coordinator

I would tell others who are looking at the solution that there are probably better options out...

Sep 2021
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Analyst/Coordinator

The therapeutic group notes work well, and they save clinicians time. The safety and attendance...

Sep 2021
||
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Analyst/Coordinator

We run into some odd workflows with notes and getting supervisors to sign off on them. The way notes...

Sep 2021
||
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Analyst/Coordinator

It would be nice if the PowerForm Textual Rendition feature was able to do a better job of producing...

Sep 2021
||
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CNO

Cerner has been very willing to allow us to customize things over the years. Ultimately, that meant...

Sep 2021
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CNO

The documentation is pretty clunky. One section of the nursing documentation doesn’t connect to the...

Sep 2021
||
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CNO

The system is an electronic documentation system, so that is what it does. It is better than paper.

Sep 2021
||
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Manager

Cerner got the short end of the stick when we were choosing a new EMR. We were most familiar with...

Sep 2021
||
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Manager

I appreciate the product’s ease of use. I appreciate having the latitude to make the changes that I...

Sep 2021
||
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Manager

In the past, physicians were not as satisfied with the product as they are now. That was possibly an...

Sep 2021
||
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Manager

Our physicians want fewer clicks and more user friendly, intuitive, and Apple-based keyboard functions....

Sep 2021
||
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CNO

Despite our efforts to upgrade over the last few years, the system just doesn’t have the kind of...

Sep 2021
||
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CNO

The biggest gap is the lack of access to data that helps us understand capability. The system just...

Sep 2021
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Manager

Recently, another organization with a different EMR got hacked. It is nice to have the Cerner system...

Sep 2021
||
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Manager

Cerner is fairly transparent about their oncology product and about what it can and can't do. If we...

Sep 2021
||
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Manager

Whenever we have to upgrade something, I would like the vendor to give proactive recommendations...

Sep 2021
||
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Manager

In the product, there is some inflexibility in the foundation and the way chemotherapy cycles are...

Sep 2021
||
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Manager

PowerChart Oncology is easy to use because it is connected to the main chart in Cerner's software....

Sep 2021
||
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Manager

I am docking points for Cerner's support, in part because of employee turnover.

Sep 2021
||
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Manager

There are moments where I have known Cerner to have an Achilles' heel on something. And then I look...

Sep 2021
||
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Analyst/Coordinator

Cerner is really hit or miss with their support. But I have come across some really great Cerner...

Sep 2021
||
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Analyst/Coordinator

The MPages and Dynamic Documentation workflows work nicely. In some ways, the newer functionality...

Sep 2021
||
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Analyst/Coordinator

In terms of Cerner's nickel-and-diming, there are some things that we think are low-hanging fruit...

Sep 2021
||
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CIO

Cerner’s new CEO is going to create so many issues that I don’t know whether the vendor is going to...

Sep 2021
||
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CIO

We do not have a plan to leave HealtheIntent. A fair number of the individuals that were part of the...

Sep 2021
||
(0)
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CIO

We were having a hard time with some of our COVID-10 predictive models working in HealtheIntent. We...

Sep 2021
||
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Director

The application is fairly easy to use, but there are gaps in the system. We regularly get requests...

Sep 2021
||
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Director

There are a couple of functionality pieces in the system that are lacking. We work with Cerner, and...

Sep 2021
||
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Director

Cerner could definitely improve the integration and functionality of the system as well as the...

Sep 2021
||
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Director

CommunityWorks Clinical Suite is a good product. The only drawback is that everybody on the same...

Sep 2021
||
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Director

The system is pretty easy to use. I work at another hospital, and we pretty much taught ourselves...

Sep 2021
||
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Director

We are nickel-and-dimed. We have to pay for different things that are added on.

Sep 2021
||
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Director

I talk to the executives. Our host knows that we are looking at other products in the long term, so...

Sep 2021
||
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Analyst/Coordinator

I don't hate the product, but I don't love it. The EMR isn't bad because it offers a lot of good...

Sep 2021
||
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Analyst/Coordinator

I like the MPages and Dynamic Documentation note templates. We have some really nice workflows.

Sep 2021
||
(0)
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Analyst/Coordinator

PowerChart is sometimes a bit hard to maintain because there can be so many moving parts, and when...

Sep 2021
||
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Analyst/Coordinator

Sometimes we think there is a change coming from Cerner, and then it turns out to be something that...

Sep 2021
||
(0)
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VP/Other Executive

Some of our specialties were very challenged when we moved from our legacy system to Cerner's...

Sep 2021
||
(0)
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VP/Other Executive

I haven't seen any new technology from Cerner lately. I feel like I am still working with software...

Sep 2021
||
(0)
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VP/Other Executive

We work closely with Cerner to try and improve the usefulness of their workflows. We have partnered...

Sep 2021
||
(0)
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Director

We expected a difficult implementation of CommunityWorks Financials because it was a beast of a...

Sep 2021
||
(0)
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Director

COVID-19 created a lot of challenges for implementing and training on CommunityWorks Financials. We...

Sep 2021
||
(0)
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Director

COVID-19 made implementing and training very challenging. Cerner wanted to do everything remotely. I...

Sep 2021
||
(0)
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VP/Other Executive

On the population health side, Cerner’s platform for data insights requires too much overhead to...

Sep 2021
||
(0)
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VP/Other Executive

Cerner’s population health management system was promising, but because of the huge overhead costs...

Sep 2021
||
(0)
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VP/Other Executive

Some of the things that Cerner tried to implement were broken with very little ability to be fixed....

Sep 2021
||
(0)
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Director

Moving from several EMR systems to one Cerner system was a success for us. It was important for us...

Sep 2021
||
(0)
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Director

We surrendered a lot of our control to Cerner when we moved to CommunityWorks Clinical Suite. We can...

Sep 2021
||
(0)
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VP/Other Executive

Cerner tends to oversell and underdeliver. That is not a good business proposition. Their solutions...

Sep 2021
||
(0)
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VP/Other Executive

We have had a lot of overhead with Cerner that we didn't expect. That has been too high of a price...

Sep 2021
||
(0)
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VP/Other Executive

There were some big barriers to the deployment of Cerner's referral management tool. Its...

Sep 2021
||
(0)
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VP/Other Executive

Cerner's day-to-day workflow for providers is designed well. It is straightforward. I have heard...

Sep 2021
||
(0)
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VP/Other Executive

A lot of Cerner's solutions are very superficial when it comes to interoperability. Their usability...

Sep 2021
||
(0)
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Analyst/Coordinator

Cerner has improved in the last year. I hear less grumbling from the physicians than I did last...

Sep 2021
||
(0)
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CIO

Cerner has gotten much worse since COVID-19. They have not been responsive, and we continue to see...

Sep 2021
||
(0)
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CIO

I was told it would take many months for a simple lab interface. That shows how stretched Cerner is...

Sep 2021
||
(0)
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CIO

The hosting used to be really excellent, but it is not as good now. In recent months, we have had...

Sep 2021
||
(0)
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Director

Every time we need professional services to do something for us, Cerner is going to charge us for...

Sep 2021
||
(0)
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Director

The software can be pretty buggy. We were supposed to have software that works, and it doesn’t. We...

Sep 2021
||
(0)
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Director

We were very excited about implementing the product to manage our population health, but hindsight...

Sep 2021
||
(0)
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Director

We went through the work to install HealtheIntent, but we weren't prepared for all the operational...

Sep 2021
||
(0)
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Director

Our providers were looking for a solution that would alert them in real time when a patient was...

Sep 2021
||
(0)
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Director

The providers were disappointed with the reporting. They couldn't get the reporting they expected...

Sep 2021
||
(0)
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Director

There was a gap in the system's information that wasn't pushed through to some of our other systems...

Sep 2021
||
(0)
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Director

The system is an analytics platform and consumes a lot of information. At one point, we found that...

Sep 2021
||
(0)
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Manager

For what we need, Cerner's system is fine. There are a lot of clicks going on; that is a piece of...

Sep 2021
||
(0)
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Manager

I don’t work in Cerner's system on an everyday basis. I get what I need and move on. The different...

Sep 2021
||
(0)
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Manager

The reports in the system are almost impossible in terms of getting what we need from them. Pulling...

Sep 2021
||
(0)
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Manager

Providers complain about the workflow. Everybody has complained at one point. The system isn't...

Sep 2021
||
(0)
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Manager

We don’t really have any go-to person at Cerner. We have the help line, and we never get the same...

Sep 2021
||
(0)
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Manager

Cerner charged us an integration cost that was very pricey in order to get the integration done. We...

Sep 2021
||
(0)
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Manager

I can’t say that things have gotten better with Cerner since I last spoke with KLAS. Things are...

Sep 2021
||
(0)
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Manager

The implementation team when we were integrating the system worked well with us. We were in a time...

Sep 2021
||
(0)
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Manager

Everybody says the system is very cumbersome. There are too many clicks required. It should be a...

Sep 2021
||
(0)
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VP/Other Executive

Cerner Practice Management could have more integration options. It is like the solution wasn't...

Sep 2021
||
(0)
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VP/Other Executive

With implementations, we have to do a lot of the heavy lifting on our side to make sure that Cerner...

Sep 2021
||
(0)
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VP/Other Executive

Cerner really oversells and underdelivers on revenue cycle solutions. We have to do all sorts of...

Sep 2021
||
(0)
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VP/Other Executive

Cerner doesn't have the worst help desk that I have ever seen. Their executives claim to want to be...

Sep 2021
||
(0)
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CFO

We seem to be able to do a lot ourselves on the clinical side, so having to reach out to Cerner to...

Sep 2021
||
(0)
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CFO

If there is a change just for us, we have to send the request to Cerner to get the work done, but...

Sep 2021
||
(0)
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CFO

Our ambulatory physician office visits are going well. Our A/R is as low as it has ever been, and...

Sep 2021
||
(0)
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CFO

The reporting is horrible. If I want to look at cash received in the past year, I have to break the...

Sep 2021
||
(0)
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CFO

If I add a new clinic, I have to put in a service request with Cerner, and Cerner bills me and puts...

Sep 2021
||
(0)
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CFO

Cerner is very protective of their environment for a couple of reasons. We are in a shared domain,...

Sep 2021
||
(0)
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CFO

The revenue cycle implementation was a disaster. Outside of implementation failure, which wasn't...

Sep 2021
||
(0)
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Manager

Cerner is more set in their ways with models and processes, whereas other vendors are more...

Sep 2021
||
(0)
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Manager

Cerner has been very quick to respond to all of our needs. When something comes up at the last...

Sep 2021
||
(0)
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Manager

Cerner has certain things about their system that are wonderful when compared to our previous...

Sep 2021
||
(0)
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Manager

Cerner’s support has a first string that we have to start with by opening up a service request. I am...

Sep 2021
||
(0)
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Manager

If Cerner asks a question on my open ticket and I don't answer within 48 hours, they close my...

Sep 2021
||
(0)
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Manager

Cerner is so siloed. If I am going to plan a new organization and I have never done some of the...

Sep 2021
||
(0)
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Manager

Cerner has a lot of good functionality, but they just don’t utilize their resources together. The...

Sep 2021
||
(0)
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Analyst/Coordinator

Before COVID-19 hit, Cerner was a lot more responsive. They are overwhelmed with all of the...

Sep 2021
||
(0)
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Analyst/Coordinator

Cerner PowerChart LTC works well if it is used correctly. It is easy to use and intuitive. When we...

Sep 2021
||
(0)
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Analyst/Coordinator

Cerner PowerChart LTC can integrate, but it takes a long time. After the integration is up and...

Sep 2021
||
(0)
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Analyst/Coordinator

The biggest gap with Cerner PowerChart LTC is that it doesn't have a treatment administration record...

Sep 2021
||
(0)
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Analyst/Coordinator

Cerner is not very responsive if I put in a change request to have a new form added. I have put in a...

Sep 2021
||
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Manager

I detested CommunityWorks Financials when we went live because we took a step backward. I knew we...

Sep 2021
||
(0)
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Manager

Cerner just doesn’t look at financials as being that big of a deal. I would like to get to a new...

Sep 2021
||
(0)
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Manager

Cerner does not nickel-and-dime for upgrades, but they did charge me for the things that I needed to...

Sep 2021
||
(0)
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Manager

There are unexpected surprises in every upgrade we take, and then we have to get on uCern to get...

Sep 2021
||
(0)
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Manager

We just did some projects that have been breaking other things. I don’t like Cerner’s asset...

Sep 2021
||
(0)
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Director

We implemented one of Cerner's solutions, but there wasn't any hands-on training. In the end, their...

Sep 2021
||
(0)
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Director

Our integration goal is to minimize the number of legacy systems that we have and to move to a...

Sep 2021
||
(0)
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Director

I don't hear our end users complain about the system being terribly hard to work with. It definitely...

Sep 2021
||
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