Cybersecurity Is Critical in Today's Environment
Cerner Suite
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
User Commentary
Manager
HealtheIntent does a nice job of bringing forward all of the preventative care elements for the...
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Manager
For the security end-user role, I think what would really help Cerner long term would be to create a...
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Manager
Cerner had several individuals for training, and they brought the entire team together and had us...
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Manager
We bought the original package, and then there were enhancements that we paid additional amounts...
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Manager
Cerner’s executives are ready to help.
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Director
We can pull claims data into the system. That helps us to see when a patient went to another system...
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Director
When we find out about new tools and technology, it is usually because I have stumbled upon them...
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Director
Cerner's pricing model is funky. That leads to a pricing nightmare. They offer additional services...
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CIO
A lot of our physicians are super excited about using the HealtheRegistries component for defining...
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CIO
Providers and practice staff members primarily use the web-based Millennium interface to view...
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CIO
With HealtheRegistries, we define a population. For example, our hypertensive population is a cohort...
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CIO
We do our own training for any new employees, but Cerner trains us on any new things that come out....
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CIO
Cerner does a really good job. The EHR is their bread and butter. They have clinical leaders in...
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CIO
I am going to rate the integration lower because we don’t have a closed loop.
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CIO
The product is very solid at its core. Things are going to be interesting as we layer on digital...
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Director
Cerner Patient Accounting integrates with the rest of Cerner's system, so it makes things much...
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Director
There are some reporting improvements that we would like to see, like dashboards for the users that...
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Director
The tool has been running because our department has supported it, but we have had some real...
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Director
If something isn't working, we have to log a ticket, so we are continually in a cycle of logging...
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Director
There is sometimes some misalignment in the product. The vendor has rolled out another component in...
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Nurse
The PowerChart Ambulatory people were really good. Once we got a person that stuck with us, they...
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Nurse
We have the most integration problems with the lab. I would tell others looking at PowerChart...
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Director
We got into the population health space because we wanted to help manage our populations and...
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Director
HealtheRegistries is integral to our provider workflow. It manages our population during visits. It...
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Director
Cerner has recently identified a need to retool the product. They had allowed customers to do more...
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Director
Organizations have to have physicians participate in the design and implementation of the solution....
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Manager
The Cerner person who works directly with our department is very responsive.
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Director
Things are going fairly well. There are always things we would like that we don’t have, and some of...
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Director
We have a client account person who is involved with us on a very frequent basis. We don’t always...
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Director
Cerner has a search function that we want to use. Because they have such a long queue of...
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Director
When we get to the higher level, then we have some more sketchy concerns, like what Cerner's...
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Director
In terms of dealing with the implementation staff, Cerner hires a lot of new people, so they are not...
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Nurse
Cerner’s content for restraints is very cumbersome and confusing. A lot of our staff have struggled...
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Nurse
Cerner didn’t have anything for human trafficking. Cerner works all over the world, and I was just...
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Nurse
We don’t have a lot of issues with the product, but when I try to get help from Cerner’s support, I...
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Manager
Millennium PowerChart is not user friendly in terms of training new providers and getting them...
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Manager
Nothing has changed necessarily in Millennium PowerChart to make me dissatisfied, but with respect...
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Director
We are satisfied. The system is working. It is doing what we needed it to do. Cerner provides some...
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Director
Cerner drives tangible outcomes very well, but I have a dream. I want to be able to gauge treatment,...
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Nurse
We haven’t had a whole lot of issues with the product. The product’s biggest strength is that it has...
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Nurse
One issue that we had was that we created something and then found out Cerner was using it for their...
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Nurse
Cerner has gotten better with the cost, but they don’t avoid charging for every little thing. We use...
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Director
Like with any electronic oncology solution, the ease of use for PowerChart Oncology is low.
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Director
The product does the job. Cerner puts in code releases proactively.
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CMIO
HealtheCareManager is for outpatient care management, and there is a different tool for inpatient...
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CMIO
Cerner has a learning health network that customers can join, and we pay to share our data. Members...
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CMIO
When we add things like new data sources to HealtheCareManager, we know the costs up front. It would...
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VP/Other Executive
One of the vendor's executives is part of our team. They are very aligned with us, and when we do...
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Director
PowerChart Oncology is not very integrated with other systems. I haven't seen a lot of drastic...
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Manager
Updates in Cerner's software tend to break and create problems on the back end. I don’t think Cerner...
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Manager
The follow-through from Cerner is bad. They seem overworked and understaffed because nobody calls us...
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Manager
Cerner PowerChart LTC is expensive. Cerner talks us into things, and we end up not using the things...
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Manager
Cerner PowerChart LTC does not integrate with any of our other systems. We were told it would, but...
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Manager
Cerner does not hold up to their promises. They don’t understand hospital-based long-term care....
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VP/Other Executive
It is really helpful to be able to see other places where patients can get care. That has been...
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VP/Other Executive
The vendor is building out dashboards that relate specifically to value-based care. Clients have the...
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VP/Other Executive
The solution's registries and scorecards all work really well. We can get care gaps and run patient...
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VP/Other Executive
Getting claims and clinical data together is a big deal. It is like our holy grail. We are an...
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CMIO
I recommend this product to others on a regular basis. It is a solid product, and Cerner is supports...
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Director
We started with HealtheIntent cost and utilization and then later started using HealtheCare and...
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Director
Cerner is making progress right now, and that can be seen in the tools. A lot of functionality that...
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Director
The integration with Millennium products and our EHR could improve. Right now, only the discrete...
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Director
Cerner's support lacks continuity. The support people always want to close tickets when they...
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Director
The training could be improved. Usually, training and education maturity follow product maturity,...
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Director
Reporting is the big gap with HealtheIntent. The real problem we are hoping to address is not...
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CMIO
Cerner has come to implementation projects with recommendations of standards, like measures that...
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CMIO
One of Cerner's people reached out to us about some analytics that they had done for our system...
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CMIO
In terms of being able to do what we want to do with the data, the product is good. In the past, we...
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CMIO
In the past, Cerner's strategy was evolving. One of the things we were told early on during our...
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Director
We are very confident in the move to David Feinberg as president and CEO of Cerner. That is a strong...
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CMIO
One of the nice capabilities of HealtheRegistries is that we can look at the system from a...
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CMIO
The system has Milliman Advanced Risk Adjusters (MARA) risk scoring capabilities, and MARA is a...
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CMIO
Cerner's health-maintenance product and HealtheRegistries previously didn't integrate well together....
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Director
The solution is very flexible. It allows us to tailor assessments and notes. We like how easy its...
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Director
We can develop forms and assessments in the system for our documentation. We have created a few...
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Director
Cerner's registration tools have really benefited my staff members because they cleaned up our...
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Director
We spent time improving HealtheRegistries to make it more physician focused. We trained the...
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Director
Cerner pulled one of their products without any warning, and that decision took away from our care...
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Director
Our care managers are doing well with the product. A lot of their documentation is in an ad hoc form...
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Director
A component of HealtheCareManager that the vendor calls the communication forum is intended to be...
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Manager
Millennium ProVision PACS is fairly easy to use. We would definitely buy it again. We have some...
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Director
The system is continually growing. Its information exchange has been good. PowerChart Outreach is a...
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Director
Cerner has done a great job. I wouldn't say that the system is perfect because I don't know...
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Director
I want Cerner to focus on driving outcomes. Patient satisfaction should be one of those outcomes,...
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Manager
Regimens in the system are a bit of a challenge. The ordering of regimens, documentation, and...
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Manager
We contract with Cerner for support, and unfortunately, their support team is not always able to...
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Manager
We have architects from Cerner that are pretty good about being proactive. They try to feed us...
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Manager
The vendor does not keep all promises, but that isn't a deal breaker. For their behavioral health...
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Manager
There are things like safety, attendance, and therapeutic notes that are not always the most intuitive....
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Manager
Sometimes, the vendor promises that the product will increase efficiencies, but that gain is offset...
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Director
We have multitudes of problems with Cerner Patient Accounting. The system is geared toward clinical...
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Director
Cerner rips us off when it comes to billing. They make all sorts of mistakes, and we have to call...
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Director
The only positive thing I can say about Cerner Patient Accounting is that we are working on a...
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Director
Our implementation and training with Cerner were so bad that we hired a consulting firm that...
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Director
We have a direct relationship with Cerner. The person who coordinates with Cerner sends in anything...
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Director
We get frequent updates from Cerner. They have training slides, and they have gotten better with...
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Director
Cerner has a good implementation team. However, because there are a lot of people involved, we need...
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Director
Sometimes, I feel like the left hand is not speaking to the right hand. If Cerner adds a new form to...
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Director
Considering that this system is a tool for clinical people, the ease of use has a lot of room for...
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Director
Cerner could be a bit more on top of regulatory guidelines and ensuring that we can meet the...
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Director
We can reach out to support quickly. I don’t have much of a problem with support; there are just...
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Director
I have gone through a couple of EHRs, and this one is good, but there are areas where Cerner could...
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Nurse
I have run a lot of reports, and we have had to pay extra for them. We haven't been able to keep up...
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Nurse
The solution is easy to use. It is nice, clear, open, and easy to navigate. I didn't have much...
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Nurse
I haven't received any training on the product for quite a while, but that is probably because of...
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Analyst/Coordinator
HealtheIntent’s stability has really improved. We used to have outages where users couldn't log in...
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Analyst/Coordinator
HealtheIntent is doing exactly what it was designed to do. We can see the data, and the system...
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Analyst/Coordinator
HealtheIntent almost always does the job that we want it to do. Overall, it is a really good...
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Analyst/Coordinator
I think our satisfaction with HealtheIntent will hold steady. We are at the point now where we have...
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Analyst/Coordinator
We recently entered a partnership with another health system, and they are on a different EMR, so we...
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Analyst/Coordinator
I don't have a ton of experience with shopping around data warehouses. I like a lot of the things...
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Analyst/Coordinator
Cerner has gotten much better at keeping their promises. Their people in charge of support and the...
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Analyst/Coordinator
Cerner really tries to do open access and open integration more than other EMR vendors and data...
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Analyst/Coordinator
We can almost always get ahold of somebody at Cerner. Occasionally, the people working the other end...
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Analyst/Coordinator
HealtheIntent is a data warehouse, so everything is measurable. We have certainly been able to...
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Analyst/Coordinator
At the time we needed it, the training from Cerner really wasn’t there and wasn’t good. The training...
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Manager
Cerner doesn't do trainings for our superusers. I wish they would offer more training so that we...
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Manager
I like the tool overall. Millennium PowerChart is fine, and it gets the job done. The system is easy...
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Manager
There are times when we don't see any action from the vendor. When we log an issue with Cerner, it...
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Manager
When Cerner launches an update, their live support is awesome. In preparation for those updates, we...
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Manager
We are seeing a vast improvement in the vendor's response time. When we had to get some interfaces...
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Manager
Cerner is evolving the product still. Obviously, there are some opportunities to continue to work on...
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Manager
Cerner has helped us by providing the required feeds. We originally had the interface feeds and...
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Manager
Cerner keeps their promises and is better about that now. They are much more responsive than they...
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Manager
Cerner tries to nickel-and-dime us, but we have accumulated a number of credits for different...
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Manager
Cerner should have more trained and knowledgeable resources engaged during the implementations....
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Manager
There are some unique variables that have to be applied based on our environment and some of our...
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Manager
Cerner is promoting their product for sales. They are obviously trying to gain adoption, but because...
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Manager
With Cerner's forward vision and some of the things they are working on, Cerner is on track to make...
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Manager
Cerner is a big company with a change in senior management and operational processes. Cerner is...
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Manager
I would recommend Cerner's system to a peer or friend with caveats. The product is only going to be...
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Manager
The reporting has been an issue in the past, but it is improving. Everything meets our needs fairly...
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Director
Our CommunityWorks Clinical Suite project has been a disaster. We were working with a consulting...
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Director
The vendor doesn't know how to handle some of the things that we do. We have tried to do certain...
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Analyst/Coordinator
There is too much pointing and clicking in Millennium PowerChart. We have to go through a lot of...
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Analyst/Coordinator
I know that Cerner takes their support seriously, but there are times when some requests take a...
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Analyst/Coordinator
There are a lot of things that other organizations are doing with Millennium PowerChart that we...
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Analyst/Coordinator
I would tell others who are looking at the solution that there are probably better options out...
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Analyst/Coordinator
The therapeutic group notes work well, and they save clinicians time. The safety and attendance...
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Analyst/Coordinator
We run into some odd workflows with notes and getting supervisors to sign off on them. The way notes...
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Analyst/Coordinator
It would be nice if the PowerForm Textual Rendition feature was able to do a better job of producing...
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CNO
Cerner has been very willing to allow us to customize things over the years. Ultimately, that meant...
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CNO
The documentation is pretty clunky. One section of the nursing documentation doesn’t connect to the...
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CNO
The system is an electronic documentation system, so that is what it does. It is better than paper.
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Manager
Cerner got the short end of the stick when we were choosing a new EMR. We were most familiar with...
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Manager
I appreciate the product’s ease of use. I appreciate having the latitude to make the changes that I...
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Manager
In the past, physicians were not as satisfied with the product as they are now. That was possibly an...
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Manager
Our physicians want fewer clicks and more user friendly, intuitive, and Apple-based keyboard functions....
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CNO
Despite our efforts to upgrade over the last few years, the system just doesn’t have the kind of...
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CNO
The biggest gap is the lack of access to data that helps us understand capability. The system just...
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Manager
Recently, another organization with a different EMR got hacked. It is nice to have the Cerner system...
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Manager
Cerner is fairly transparent about their oncology product and about what it can and can't do. If we...
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Manager
Whenever we have to upgrade something, I would like the vendor to give proactive recommendations...
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Manager
In the product, there is some inflexibility in the foundation and the way chemotherapy cycles are...
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Manager
PowerChart Oncology is easy to use because it is connected to the main chart in Cerner's software....
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Manager
I am docking points for Cerner's support, in part because of employee turnover.
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Manager
There are moments where I have known Cerner to have an Achilles' heel on something. And then I look...
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Analyst/Coordinator
Cerner is really hit or miss with their support. But I have come across some really great Cerner...
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Analyst/Coordinator
The MPages and Dynamic Documentation workflows work nicely. In some ways, the newer functionality...
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Analyst/Coordinator
In terms of Cerner's nickel-and-diming, there are some things that we think are low-hanging fruit...
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CIO
Cerner’s new CEO is going to create so many issues that I don’t know whether the vendor is going to...
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CIO
We do not have a plan to leave HealtheIntent. A fair number of the individuals that were part of the...
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CIO
We were having a hard time with some of our COVID-10 predictive models working in HealtheIntent. We...
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Director
The application is fairly easy to use, but there are gaps in the system. We regularly get requests...
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Director
There are a couple of functionality pieces in the system that are lacking. We work with Cerner, and...
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Director
Cerner could definitely improve the integration and functionality of the system as well as the...
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Director
CommunityWorks Clinical Suite is a good product. The only drawback is that everybody on the same...
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Director
The system is pretty easy to use. I work at another hospital, and we pretty much taught ourselves...
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Director
We are nickel-and-dimed. We have to pay for different things that are added on.
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Director
I talk to the executives. Our host knows that we are looking at other products in the long term, so...
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Analyst/Coordinator
I don't hate the product, but I don't love it. The EMR isn't bad because it offers a lot of good...
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Analyst/Coordinator
I like the MPages and Dynamic Documentation note templates. We have some really nice workflows.
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Analyst/Coordinator
PowerChart is sometimes a bit hard to maintain because there can be so many moving parts, and when...
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Analyst/Coordinator
Sometimes we think there is a change coming from Cerner, and then it turns out to be something that...
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VP/Other Executive
Some of our specialties were very challenged when we moved from our legacy system to Cerner's...
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VP/Other Executive
I haven't seen any new technology from Cerner lately. I feel like I am still working with software...
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VP/Other Executive
We work closely with Cerner to try and improve the usefulness of their workflows. We have partnered...
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Director
We expected a difficult implementation of CommunityWorks Financials because it was a beast of a...
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Director
COVID-19 created a lot of challenges for implementing and training on CommunityWorks Financials. We...
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Director
COVID-19 made implementing and training very challenging. Cerner wanted to do everything remotely. I...
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VP/Other Executive
On the population health side, Cerner’s platform for data insights requires too much overhead to...
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VP/Other Executive
Cerner’s population health management system was promising, but because of the huge overhead costs...
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VP/Other Executive
Some of the things that Cerner tried to implement were broken with very little ability to be fixed....
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Director
Moving from several EMR systems to one Cerner system was a success for us. It was important for us...
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Director
We surrendered a lot of our control to Cerner when we moved to CommunityWorks Clinical Suite. We can...
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VP/Other Executive
Cerner tends to oversell and underdeliver. That is not a good business proposition. Their solutions...
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VP/Other Executive
We have had a lot of overhead with Cerner that we didn't expect. That has been too high of a price...
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VP/Other Executive
There were some big barriers to the deployment of Cerner's referral management tool. Its...
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VP/Other Executive
Cerner's day-to-day workflow for providers is designed well. It is straightforward. I have heard...
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VP/Other Executive
A lot of Cerner's solutions are very superficial when it comes to interoperability. Their usability...
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Analyst/Coordinator
Cerner has improved in the last year. I hear less grumbling from the physicians than I did last...
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CIO
Cerner has gotten much worse since COVID-19. They have not been responsive, and we continue to see...
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CIO
I was told it would take many months for a simple lab interface. That shows how stretched Cerner is...
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CIO
The hosting used to be really excellent, but it is not as good now. In recent months, we have had...
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Director
Every time we need professional services to do something for us, Cerner is going to charge us for...
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Director
The software can be pretty buggy. We were supposed to have software that works, and it doesn’t. We...
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Director
We were very excited about implementing the product to manage our population health, but hindsight...
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Director
We went through the work to install HealtheIntent, but we weren't prepared for all the operational...
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Director
Our providers were looking for a solution that would alert them in real time when a patient was...
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Director
The providers were disappointed with the reporting. They couldn't get the reporting they expected...
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Director
There was a gap in the system's information that wasn't pushed through to some of our other systems...
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Director
The system is an analytics platform and consumes a lot of information. At one point, we found that...
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Manager
For what we need, Cerner's system is fine. There are a lot of clicks going on; that is a piece of...
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Manager
I don’t work in Cerner's system on an everyday basis. I get what I need and move on. The different...
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Manager
The reports in the system are almost impossible in terms of getting what we need from them. Pulling...
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Manager
Providers complain about the workflow. Everybody has complained at one point. The system isn't...
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Manager
We don’t really have any go-to person at Cerner. We have the help line, and we never get the same...
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Manager
Cerner charged us an integration cost that was very pricey in order to get the integration done. We...
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Manager
I can’t say that things have gotten better with Cerner since I last spoke with KLAS. Things are...
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Manager
The implementation team when we were integrating the system worked well with us. We were in a time...
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Manager
Everybody says the system is very cumbersome. There are too many clicks required. It should be a...
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VP/Other Executive
Cerner Practice Management could have more integration options. It is like the solution wasn't...
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VP/Other Executive
With implementations, we have to do a lot of the heavy lifting on our side to make sure that Cerner...
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VP/Other Executive
Cerner really oversells and underdelivers on revenue cycle solutions. We have to do all sorts of...
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VP/Other Executive
Cerner doesn't have the worst help desk that I have ever seen. Their executives claim to want to be...
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CFO
We seem to be able to do a lot ourselves on the clinical side, so having to reach out to Cerner to...
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CFO
If there is a change just for us, we have to send the request to Cerner to get the work done, but...
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CFO
Our ambulatory physician office visits are going well. Our A/R is as low as it has ever been, and...
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CFO
The reporting is horrible. If I want to look at cash received in the past year, I have to break the...
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CFO
If I add a new clinic, I have to put in a service request with Cerner, and Cerner bills me and puts...
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CFO
Cerner is very protective of their environment for a couple of reasons. We are in a shared domain,...
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CFO
The revenue cycle implementation was a disaster. Outside of implementation failure, which wasn't...
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Manager
Cerner is more set in their ways with models and processes, whereas other vendors are more...
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Manager
Cerner has been very quick to respond to all of our needs. When something comes up at the last...
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Manager
Cerner has certain things about their system that are wonderful when compared to our previous...
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Manager
Cerner’s support has a first string that we have to start with by opening up a service request. I am...
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Manager
If Cerner asks a question on my open ticket and I don't answer within 48 hours, they close my...
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Manager
Cerner is so siloed. If I am going to plan a new organization and I have never done some of the...
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Manager
Cerner has a lot of good functionality, but they just don’t utilize their resources together. The...
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Analyst/Coordinator
Before COVID-19 hit, Cerner was a lot more responsive. They are overwhelmed with all of the...
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Analyst/Coordinator
Cerner PowerChart LTC works well if it is used correctly. It is easy to use and intuitive. When we...
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Analyst/Coordinator
Cerner PowerChart LTC can integrate, but it takes a long time. After the integration is up and...
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Analyst/Coordinator
The biggest gap with Cerner PowerChart LTC is that it doesn't have a treatment administration record...
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Analyst/Coordinator
Cerner is not very responsive if I put in a change request to have a new form added. I have put in a...
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Manager
I detested CommunityWorks Financials when we went live because we took a step backward. I knew we...
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Manager
Cerner just doesn’t look at financials as being that big of a deal. I would like to get to a new...
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Manager
Cerner does not nickel-and-dime for upgrades, but they did charge me for the things that I needed to...
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Manager
There are unexpected surprises in every upgrade we take, and then we have to get on uCern to get...
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Manager
We just did some projects that have been breaking other things. I don’t like Cerner’s asset...
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Director
We implemented one of Cerner's solutions, but there wasn't any hands-on training. In the end, their...
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Director
Our integration goal is to minimize the number of legacy systems that we have and to move to a...
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Director
I don't hear our end users complain about the system being terribly hard to work with. It definitely...
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