ChipSoft HiX EMR/EHR (Global) (Mostly Netherlands) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
ChipSoft could make a more open platform for interaction with other systems. Also, the vendor puts a...
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Operations
The quality of ChipSoft’s training is not very good. The vendor gives some instructions mostly about...
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Operations
What I like the most about ChipSoft's system is that it is really specific to our healthcare market,...
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Value
Implementing new functionalities is pretty expensive, and some functionalities would benefit our...
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Culture
The only thing that is sometimes difficult with ChipSoft is their C-level people do a lot of...
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Relationship
We have a lot of contact with ChipSoft. They work on mandatory regulation things. The relationship...
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Loyalty, Relationship
The only thing that sometimes is hard is ChipSoft works for a lot of different hospitals in our...
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Product
The thing I like the most is that we have one product for everything; the product is a healthcare...
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Product
There are opportunities for improvement with the AI in the applications. ChipSoft should have a...
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Product
We need more real support, decision support, and administrative burden reduction. The EHR should be...
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Product, Value
The strength is that ChipSoft's solution is an all-encompassing product with good basic...
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Relationship, Product
ChipSoft is, in my opinion, the only EMR provider that understands the Dutch market. Many of the...
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Product
I really like the overall scope of the product. It can solve a lot.
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Product
ChipSoft's biggest opportunity for improvement would be creating technological development that is...
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Relationship, Product
To improve my experience as a customer, ChipSoft could do more reporting around performance,...
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Relationship, Product
ChipSoft's strongest attributes are their large market share and broad scope
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Product
ChipSoft's system is a decent product. It has a lot of functionality.
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Relationship, Product
ChipSoft is a large company with developers who have their own areas of focus. That makes it...
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Operations, Product, Value
ChipSoft's upgrades are always large. Most hospitals will fly in some consultants from different...
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Product
ChipSoft scores low when it comes to interoperability because they tend to keep their charges off by...
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Product
ChipSoft is implementing a lot of new stuff in their new versions, and there are some big things...
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Relationship
Our relationship with ChipSoft is getting a bit better. They used to want clients to pay first...
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Operations
The vendor knows how to help hospitals in our region. They help us when there are new rules or laws...
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Culture, Relationship, Value
The vendor could be more proactive in support. They could also make the price models for their...
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Product
It would help us if the vendor had a few generic interfaces that we could use for some data...
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Relationship
The vendor sends a benchmark, but it is rather useless. We would like more information on which...
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Relationship, Product
Overall, we are happy with the supplier because they support the basic processes with an advanced...
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Product, Value
The software is doing what it needs to do. The vendor is making a lot of software that can be used...
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Loyalty, Product
The vendor could work on being a bit more transparent about some parts of the software and...
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Loyalty
We are going through big organizational changes, and we are going to consolidate to a single...
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