ChipSoft HiX EMR/EHR (Global) (Mostly Netherlands) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Manager

Product

ChipSoft's product is straightforward. We are using standard content, and it is easier to convert...

Nov 2023
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Manager

Product

The vendor could improve the availability of data. The data is captured in the system, and we are...

Nov 2023
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Manager

Product

One of the problems with the product is the architecture of the system itself. It is a very old...

Nov 2023
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CMIO

Product

ChipSoft has developed new techniques that are enriching the system. The system is simple and...

Nov 2023
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CMIO

Product

ChipSoft needs to improve the system's interoperability and integration with other systems.

Nov 2023
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CMIO

Product

ChipSoft is a large vendor in our country, and they have a complete system for hospitals.

Nov 2023
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CMIO

Product

The vendor needs to improve the system's usability and optimize some functionalities for the end...

Nov 2023
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Director

Loyalty, Product

There are some areas we are working on where we need to test some things, but if ChipSoft were to...

Oct 2023
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Director

Relationship, Product

The thing I like most about ChipSoft is the quality of their product. ChipSoft has really improved...

Oct 2023
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CMIO

Value

ChipSoft has a good solution. It is user friendly, and it is cheaper than the only alternative.

Oct 2023
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CMIO

Product

We wish ChipSoft would offer a SaaS solution for hospitals. ChipSoft also needs a better integration...

Oct 2023
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CIO

Relationship, Product

ChipSoft has a very strong focus on the Dutch market. They are constantly developing the product so...

Oct 2023
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CIO

Loyalty, Product

We need a more open platform with a more intuitive way of working, more data-driven options, and...

Oct 2023
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CIO

Relationship, Operations

ChipSoft could offer a multiday user meeting with varied programs and a portal where customers could...

Oct 2023
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Manager

Product

We like how ChipSoft has a very complete solution. It is a fully integrated HIS and even includes...

Oct 2023
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Manager

Product

Data sharing and data availability are too limited, and those are things the vendor needs to improve....

Oct 2023
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Manager

Loyalty, Value

The product should be rebuilt in the core so that we can get rid of the client server and work web...

Oct 2023
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Manager

Relationship, Product

ChipSoft does a good job with predictability in delivery projects and updates, interoperability, and...

Oct 2023
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Manager

Relationship, Product

ChipSoft could provide even better support in a multidisciplinary setting, make the platform...

Oct 2023
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CIO

Relationship, Product

The vendor is a local player and can therefore at times be fast at getting the ball rolling. They...

Oct 2023
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CIO

Product

The vendor could improve with better interoperability and local customization.

Oct 2023
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CIO

Relationship

ChipSoft needs more thorough follow-up to identify existing problems and map and formulate solutions....

Oct 2023
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Director

Relationship

ChipSoft has a really good knowledge of the Dutch healthcare market, and they support the entire...

Oct 2023
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Director

Product

ChipSoft could improve by incorporating more decision support functionality and AI into in their...

Oct 2023
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CMIO

Product

We appreciate the fact that ChipSoft has a complete product in the full breadth of all hospital...

Sep 2023
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CMIO

Relationship

ChipSoft could improve by being a more strategic partner and providing more guidance to their...

Sep 2023
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Manager

Product

ChipSoft's product is a very comprehensive product and offers solutions for almost all processes in...

Aug 2023
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Manager

Relationship, Operations

ChipSoft should have a more proactive approach with consultants to support implementations. ChipSoft...

Aug 2023
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Manager

Product

ChipSoft makes a very complete product. They have done well with making a complete patient record...

Apr 2023
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Manager

Relationship, Product

The MRI questionnaire in the system is a few years old, and it has never been updated. We want to...

Apr 2023
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Manager

Value

The system is very expensive, but I would buy it again because it doesn't have much competition.

Apr 2023
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Manager

Relationship, Product

ChipSoft tries to keep things simple for the end user. They try to put things on one screen and...

Mar 2023
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Manager

Relationship, Product

ChipSoft could work on being more helpful in terms of integrating their system with other systems....

Mar 2023
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Manager

Relationship, Product

ChipSoft continues to narrow the level of customization that we get as a company. If we had bought...

Mar 2023
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CIO

Loyalty, Product, Value

The ChipSoft solution is very large software. At the moment, we don’t use the standard content...

Feb 2023
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CIO

Product

The ChipSoft EMR is good software. I can’t complain. It is complex, it does what it has to do, our...

Feb 2023
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CIO

Loyalty, Product

The product is not always built from the perspective of a doctor; not everything is automated, and...

Feb 2023
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CIO

Relationship

The support personnel could react faster, and ChipSoft could have more dedicated support solutions....

Feb 2023
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CIO

Loyalty, Relationship, Product

A positive is that ChipSoft is changing. They are becoming more open to solutions that help us...

Feb 2023
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CIO

Relationship

ChipSoft has clearly developed as a more customer- and service-oriented organization in recent...

Jan 2023
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CIO

Relationship

What I most appreciate about ChipSoft is that they are a Dutch company, so I can share problems and...

Jan 2023
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CIO

Culture, Relationship

ChipSoft is rather rigid in communication, and it would help if they were much more transparent...

Jan 2023
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Physician

Loyalty, Relationship

The attitude from ChipSoft in general is disgusting. They know that replacing an HIS is a massive...

Jan 2023
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(0)
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Manager

Culture, Loyalty

ChipSoft has a large percentage of the market share in our region. One problem is that most...

Dec 2022
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Manager

Product

The problem with ChipSoft's system is that it is based on an architecture framework that is at least...

Dec 2022
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Manager

Product

The ChipSoft EMR is a very monolithic system, and it is very difficult to exchange data directly...

Dec 2022
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Manager

Culture, Operations

ChipSoft is very strict on the delivery time of upgrades. If they tell us that they will give us the...

Dec 2022
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Manager

Product

ChipSoft knows how to deliver their product’s medical functionalities. And because ChipSoft's system...

Dec 2022
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(0)
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CEO/President

Relationship, Product

We have a bit of a problem with ChipSoft in that they are not ready to communicate with other...

Dec 2022
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(0)
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CEO/President

Product

A lot of hospitals in the Netherlands use ChipSoft's system, so that makes it easier for me to...

Dec 2022
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