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ChipSoft HiX EMR/EHR (Global) (Mostly Netherlands) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Manager

Product

ChipSoft's product is straightforward. We are using standard content, and it is easier to convert...

Nov 2023
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(0)
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Manager

Product

The vendor could improve the availability of data. The data is captured in the system, and we are...

Nov 2023
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Manager

Product

One of the problems with the product is the architecture of the system itself. It is a very old...

Nov 2023
||
(0)
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CMIO

Product

ChipSoft has developed new techniques that are enriching the system. The system is simple and...

Nov 2023
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(0)
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CMIO

Product

ChipSoft needs to improve the system's interoperability and integration with other systems.

Nov 2023
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(0)
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CMIO

Product

ChipSoft is a large vendor in our country, and they have a complete system for hospitals.

Nov 2023
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(0)
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CMIO

Product

The vendor needs to improve the system's usability and optimize some functionalities for the end...

Nov 2023
||
(0)
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Director

Loyalty, Product

There are some areas we are working on where we need to test some things, but if ChipSoft were to...

Oct 2023
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(0)
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Director

Relationship, Product

The thing I like most about ChipSoft is the quality of their product. ChipSoft has really improved...

Oct 2023
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(0)
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CMIO

Value

ChipSoft has a good solution. It is user friendly, and it is cheaper than the only alternative.

Oct 2023
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(0)
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CMIO

Product

We wish ChipSoft would offer a SaaS solution for hospitals. ChipSoft also needs a better integration...

Oct 2023
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(0)
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CIO

Relationship, Product

ChipSoft has a very strong focus on the Dutch market. They are constantly developing the product so...

Oct 2023
||
(0)
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CIO

Loyalty, Product

We need a more open platform with a more intuitive way of working, more data-driven options, and...

Oct 2023
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(0)
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CIO

Relationship, Operations

ChipSoft could offer a multiday user meeting with varied programs and a portal where customers could...

Oct 2023
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(0)
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Manager

Product

We like how ChipSoft has a very complete solution. It is a fully integrated HIS and even includes...

Oct 2023
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(0)
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Manager

Product

Data sharing and data availability are too limited, and those are things the vendor needs to improve....

Oct 2023
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(0)
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Manager

Loyalty, Value

The product should be rebuilt in the core so that we can get rid of the client server and work web...

Oct 2023
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(0)
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Manager

Relationship, Product

ChipSoft does a good job with predictability in delivery projects and updates, interoperability, and...

Oct 2023
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(0)
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Manager

Relationship, Product

ChipSoft could provide even better support in a multidisciplinary setting, make the platform...

Oct 2023
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(0)
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CIO

Relationship, Product

The vendor is a local player and can therefore at times be fast at getting the ball rolling. They...

Oct 2023
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(0)
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CIO

Product

The vendor could improve with better interoperability and local customization.

Oct 2023
||
(0)
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CIO

Relationship

ChipSoft needs more thorough follow-up to identify existing problems and map and formulate solutions....

Oct 2023
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(0)
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Director

Relationship

ChipSoft has a really good knowledge of the Dutch healthcare market, and they support the entire...

Oct 2023
||
(0)
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Director

Product

ChipSoft could improve by incorporating more decision support functionality and AI into in their...

Oct 2023
||
(0)
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CMIO

Product

We appreciate the fact that ChipSoft has a complete product in the full breadth of all hospital...

Sep 2023
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(0)
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CMIO

Relationship

ChipSoft could improve by being a more strategic partner and providing more guidance to their...

Sep 2023
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(0)
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Manager

Product

ChipSoft's product is a very comprehensive product and offers solutions for almost all processes in...

Aug 2023
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(0)
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Manager

Relationship, Operations

ChipSoft should have a more proactive approach with consultants to support implementations. ChipSoft...

Aug 2023
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(0)
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Manager

Product

ChipSoft makes a very complete product. They have done well with making a complete patient record...

Apr 2023
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(0)
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Manager

Relationship, Product

The MRI questionnaire in the system is a few years old, and it has never been updated. We want to...

Apr 2023
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(0)
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Manager

Value

The system is very expensive, but I would buy it again because it doesn't have much competition.

Apr 2023
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(0)
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Manager

Relationship, Product

ChipSoft tries to keep things simple for the end user. They try to put things on one screen and...

Mar 2023
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(0)
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Manager

Relationship, Product

ChipSoft could work on being more helpful in terms of integrating their system with other systems....

Mar 2023
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(0)
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Manager

Relationship, Product

ChipSoft continues to narrow the level of customization that we get as a company. If we had bought...

Mar 2023
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(0)
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CIO

Loyalty, Product, Value

The ChipSoft solution is very large software. At the moment, we don’t use the standard content...

Feb 2023
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(0)
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CIO

Product

The ChipSoft EMR is good software. I can’t complain. It is complex, it does what it has to do, our...

Feb 2023
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(0)
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CIO

Loyalty, Product

The product is not always built from the perspective of a doctor; not everything is automated, and...

Feb 2023
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(0)
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CIO

Relationship

The support personnel could react faster, and ChipSoft could have more dedicated support solutions....

Feb 2023
||
(0)
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CIO

Loyalty, Relationship, Product

A positive is that ChipSoft is changing. They are becoming more open to solutions that help us...

Feb 2023
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(0)
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CIO

Relationship

ChipSoft has clearly developed as a more customer- and service-oriented organization in recent...

Jan 2023
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(0)
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CIO

Relationship

What I most appreciate about ChipSoft is that they are a Dutch company, so I can share problems and...

Jan 2023
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(0)
 Thank you  Helpful

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CIO

Culture, Relationship

ChipSoft is rather rigid in communication, and it would help if they were much more transparent...

Jan 2023
||
(0)
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Physician

Loyalty, Relationship

The attitude from ChipSoft in general is disgusting. They know that replacing an HIS is a massive...

Jan 2023
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(0)
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Manager

Culture, Loyalty

ChipSoft has a large percentage of the market share in our region. One problem is that most...

Dec 2022
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(0)
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Manager

Product

The problem with ChipSoft's system is that it is based on an architecture framework that is at least...

Dec 2022
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(0)
 Thank you  Helpful

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Manager

Product

The ChipSoft EMR is a very monolithic system, and it is very difficult to exchange data directly...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations

ChipSoft is very strict on the delivery time of upgrades. If they tell us that they will give us the...

Dec 2022
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(0)
 Thank you  Helpful

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Manager

Product

ChipSoft knows how to deliver their product’s medical functionalities. And because ChipSoft's system...

Dec 2022
||
(0)
 Thank you  Helpful

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CEO/President

Relationship, Product

We have a bit of a problem with ChipSoft in that they are not ready to communicate with other...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

A lot of hospitals in the Netherlands use ChipSoft's system, so that makes it easier for me to...

Dec 2022
||
(0)
 Thank you  Helpful

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