ChipSoft HiX EMR/EHR (Global) (Mostly Netherlands) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Culture, Relationship
ChipSoft keeps about 90% of the promises they make. There have been a couple of promises that the...
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Operations, Value
When we upgraded the solution, ChipSoft delivered things on schedule. However, the way that they...
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Relationship, Product
A few years ago, ChipSoft was not open to communication about interoperability, but now there are...
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Loyalty, Product
Our local regulations ask for a lot of things to register, and we have to put that information...
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Relationship
To me, proactive service means that ChipSoft will have a plan when we have issues or want new...
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Relationship
We are a fairly small organization, and we have good board-level contacts with ChipSoft, so we have...
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Relationship
ChipSoft's greatest strengths are their knowledge of the market and how they involve end users in...
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Product
Open data structure and API connectivity are opportunities for ChipSoft to improve the product....
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Product
The vendor's biggest opportunities for improvement are interoperability and open-integration...
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Product
ChipSoft's system is the ideal EHR out of the box.
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Relationship
ChipSoft is strongly involved from a relationship perspective.
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Product
We would like to see a better connection with other EHR solutions. We also want to see better...
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Relationship, Product
ChipSoft's biggest strengths are their local knowledge and their large install base. I like that the...
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Relationship, Product
ChipSoft's biggest opportunities are around improving the user experience and evolving their AI and...
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Relationship
Our relationship with ChipSoft is slightly better than it was in the past. The vendor is more...
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Loyalty, Product
Things are okay because we have our contract with ChipSoft where we are getting more and more out of...
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Product
ChipSoft’s interoperability with other vendors should be better. That is still a work in progress....
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Relationship, Product
ChipSoft could make a more open platform for interaction with other systems. Also, the vendor puts a...
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Operations
The quality of ChipSoft’s training is not very good. The vendor gives some instructions mostly about...
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Operations
What I like the most about ChipSoft's system is that it is really specific to our healthcare market,...
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Value
Implementing new functionalities is pretty expensive, and some functionalities would benefit our...
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Culture
The only thing that is sometimes difficult with ChipSoft is their C-level people do a lot of...
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Relationship
We have a lot of contact with ChipSoft. They work on mandatory regulation things. The relationship...
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Loyalty, Relationship
The only thing that sometimes is hard is ChipSoft works for a lot of different hospitals in our...
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Product
The thing I like the most is that we have one product for everything; the product is a healthcare...
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Product
There are opportunities for improvement with the AI in the applications. ChipSoft should have a...
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Product
We need more real support, decision support, and administrative burden reduction. The EHR should be...
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Product, Value
The strength is that ChipSoft's solution is an all-encompassing product with good basic...
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Relationship, Product
ChipSoft is, in my opinion, the only EMR provider that understands the Dutch market. Many of the...
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Product
I really like the overall scope of the product. It can solve a lot.
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Product
ChipSoft's biggest opportunity for improvement would be creating technological development that is...
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Relationship, Product
To improve my experience as a customer, ChipSoft could do more reporting around performance,...
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Relationship, Product
ChipSoft's strongest attributes are their large market share and broad scope
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Product
ChipSoft's system is a decent product. It has a lot of functionality.
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Relationship, Product
ChipSoft is a large company with developers who have their own areas of focus. That makes it...
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Operations, Product, Value
ChipSoft's upgrades are always large. Most hospitals will fly in some consultants from different...
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Product
ChipSoft scores low when it comes to interoperability because they tend to keep their charges off by...
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