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ChipSoft HiX EMR/EHR (Global) (Mostly Netherlands) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Analyst/Coordinator

Product, Product, Product, Product

ChipSoft is implementing a lot of new stuff in their new versions, and there are some big things...

Mar 2024
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship

Our relationship with ChipSoft is getting a bit better. They used to want clients to pay first...

Mar 2024
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(0)
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Manager

Operations, Operations, Operations, Operations

The vendor knows how to help hospitals in our region. They help us when there are new rules or laws...

Dec 2023
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Manager

Culture, Culture, Culture, Culture, Relationship, Relationship, Relationship, Relationship, Value, Value, Value, Value

The vendor could be more proactive in support. They could also make the price models for their...

Dec 2023
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Manager

Product, Product, Product, Product

It would help us if the vendor had a few generic interfaces that we could use for some data...

Dec 2023
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Manager

Relationship, Relationship, Relationship, Relationship

The vendor sends a benchmark, but it is rather useless. We would like more information on which...

Dec 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Overall, we are happy with the supplier because they support the basic processes with an advanced...

Dec 2023
||
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CIO

Product, Product, Product, Product, Value, Value, Value, Value

The software is doing what it needs to do. The vendor is making a lot of software that can be used...

Dec 2023
||
(0)
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CIO

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

The vendor could work on being a bit more transparent about some parts of the software and...

Dec 2023
||
(0)
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CIO

Loyalty, Loyalty, Loyalty, Loyalty

We are going through big organizational changes, and we are going to consolidate to a single...

Dec 2023
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Manager

Product, Product, Product, Product

ChipSoft's product is straightforward. We are using standard content, and it is easier to convert...

Nov 2023
||
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Manager

Product, Product, Product, Product

The vendor could improve the availability of data. The data is captured in the system, and we are...

Nov 2023
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Manager

Product, Product, Product, Product

One of the problems with the product is the architecture of the system itself. It is a very old...

Nov 2023
||
(0)
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CMIO

Product, Product, Product, Product

ChipSoft has developed new techniques that are enriching the system. The system is simple and...

Nov 2023
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CMIO

Product, Product, Product, Product

ChipSoft needs to improve the system's interoperability and integration with other systems.

Nov 2023
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(0)
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CMIO

Product, Product, Product, Product

ChipSoft is a large vendor in our country, and they have a complete system for hospitals.

Nov 2023
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CMIO

Product, Product, Product, Product

The vendor needs to improve the system's usability and optimize some functionalities for the end...

Nov 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

There are some areas we are working on where we need to test some things, but if ChipSoft were to...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The thing I like most about ChipSoft is the quality of their product. ChipSoft has really improved...

Oct 2023
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(0)
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CMIO

Value, Value, Value, Value

ChipSoft has a good solution. It is user friendly, and it is cheaper than the only alternative.

Oct 2023
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(0)
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CMIO

Product, Product, Product, Product

We wish ChipSoft would offer a SaaS solution for hospitals. ChipSoft also needs a better integration...

Oct 2023
||
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CIO

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

ChipSoft has a very strong focus on the Dutch market. They are constantly developing the product so...

Oct 2023
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(0)
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CIO

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

We need a more open platform with a more intuitive way of working, more data-driven options, and...

Oct 2023
||
(0)
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CIO

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

ChipSoft could offer a multiday user meeting with varied programs and a portal where customers could...

Oct 2023
||
(0)
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Manager

Product, Product, Product, Product

We like how ChipSoft has a very complete solution. It is a fully integrated HIS and even includes...

Oct 2023
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(0)
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Manager

Product, Product, Product, Product

Data sharing and data availability are too limited, and those are things the vendor needs to improve....

Oct 2023
||
(0)
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Value, Value, Value, Value

The product should be rebuilt in the core so that we can get rid of the client server and work web...

Oct 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

ChipSoft does a good job with predictability in delivery projects and updates, interoperability, and...

Oct 2023
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(0)
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

ChipSoft could provide even better support in a multidisciplinary setting, make the platform...

Oct 2023
||
(0)
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CIO

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The vendor is a local player and can therefore at times be fast at getting the ball rolling. They...

Oct 2023
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(0)
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CIO

Product, Product, Product, Product

The vendor could improve with better interoperability and local customization.

Oct 2023
||
(0)
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CIO

Relationship, Relationship, Relationship, Relationship

ChipSoft needs more thorough follow-up to identify existing problems and map and formulate solutions....

Oct 2023
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(0)
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Director

Relationship, Relationship, Relationship, Relationship

ChipSoft has a really good knowledge of the Dutch healthcare market, and they support the entire...

Oct 2023
||
(0)
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Director

Product, Product, Product, Product

ChipSoft could improve by incorporating more decision support functionality and AI into in their...

Oct 2023
||
(0)
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CMIO

Product, Product, Product, Product

We appreciate the fact that ChipSoft has a complete product in the full breadth of all hospital...

Sep 2023
||
(0)
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CMIO

Relationship, Relationship, Relationship, Relationship

ChipSoft could improve by being a more strategic partner and providing more guidance to their...

Sep 2023
||
(0)
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Manager

Product, Product, Product, Product

ChipSoft's product is a very comprehensive product and offers solutions for almost all processes in...

Aug 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

ChipSoft should have a more proactive approach with consultants to support implementations. ChipSoft...

Aug 2023
||
(0)
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Manager

Product, Product, Product, Product

ChipSoft makes a very complete product. They have done well with making a complete patient record...

Apr 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The MRI questionnaire in the system is a few years old, and it has never been updated. We want to...

Apr 2023
||
(0)
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Manager

Value, Value, Value, Value

The system is very expensive, but I would buy it again because it doesn't have much competition.

Apr 2023
||
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