ChipSoft HiX EMR/EHR (Global) (Mostly Netherlands) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Product
The messaging format that we use in ChipSoft for radiology examinations is standard, but it seems...
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Culture
ChipSoft has been quite steady. We got a contract where everything was included, and we only had to...
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Relationship
I have the right consultants from ChipSoft, so I get answers really quickly, but I hear that some...
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Operations
We moved to a different version with ChipSoft, and there weren’t a lot of new features for imaging,...
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Relationship, Product
Things with ChipSoft have been good recently. They made some progress in how we can share...
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Relationship
ChipSoft should focus a bit more on explaining what they are going to improve in the coming years....
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Operations
Even after our long partnership with ChipSoft, a training program is still important because we get...
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Relationship
ChipSoft's support team members are sufficient. They don't keep us hanging if something goes wrong,...
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Product
ChipSoft HiX EMR/EHR's integration with our PACS is fine, but integrations with smaller software...
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Product
One of the top local needs is a solid vendor that is compliant with regulations, and that is...
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Culture, Value
ChipSoft's costs are high, but they are really transparent about them beforehand. If we sign for...
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Product
In the Netherlands, 80% of hospitals are using ChipSoft's systems. Just like how Epic's systems are...
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Product
ChipSoft has a vision, but integrations are very important. The only way we can access data is...
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Culture, Value
We pay a lump sum to ChipSoft. That means that everything is included. If we pay by module, then we...
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Loyalty
Sometimes, I hear a lot of complaints about the number of clicks necessary in the system. ChipSoft...
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Culture, Relationship
ChipSoft keeps about 90% of the promises they make. There have been a couple of promises that the...
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Operations, Value
When we upgraded the solution, ChipSoft delivered things on schedule. However, the way that they...
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Relationship, Product
A few years ago, ChipSoft was not open to communication about interoperability, but now there are...
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Loyalty, Product
Our local regulations ask for a lot of things to register, and we have to put that information...
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Relationship
To me, proactive service means that ChipSoft will have a plan when we have issues or want new...
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Relationship
We are a fairly small organization, and we have good board-level contacts with ChipSoft, so we have...
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Relationship
ChipSoft's greatest strengths are their knowledge of the market and how they involve end users in...
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Product
Open data structure and API connectivity are opportunities for ChipSoft to improve the product....
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Product
The vendor's biggest opportunities for improvement are interoperability and open-integration...
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Product
ChipSoft's system is the ideal EHR out of the box.
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Relationship
ChipSoft is strongly involved from a relationship perspective.
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Product
We would like to see a better connection with other EHR solutions. We also want to see better...
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Relationship, Product
ChipSoft's biggest strengths are their local knowledge and their large install base. I like that the...
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Relationship, Product
ChipSoft's biggest opportunities are around improving the user experience and evolving their AI and...
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