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CipherOutreach Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

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Analyst/Coordinator

CipherHealth is very diligent in having good collaboration with their clients and having a good...

Apr 2021
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Analyst/Coordinator

The rollout was pretty seamless. We would rate the vendor highly for staff and the education piece....

Apr 2021
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Analyst/Coordinator

CipherHealth spoke to what they have very clearly. They have a huge platform of different features...

Apr 2021
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Analyst/Coordinator

CipherHealth was with us the whole time during the go-live process, which we started multiple years...

Apr 2021
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VP/Other Executive

CipherHealth needs to have an API into our EMR for two-way scheduling and communication around...

Mar 2021
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VP/Other Executive

We have been looking into how we can leverage the data that we have in the data warehouse to...

Mar 2021
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Director

We really haven't implemented anything new in the system in a while, but I would rate the training...

Mar 2021
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Director

The product works very well and totally as expected. The vendor worked with our internal departments...

Mar 2021
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Director

Things are going very well with the system. We use it to call all of our patients. We are also able...

Mar 2021
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Director

We have had some challenges on our IT side with COVID-19 and with some other things that we have...

Mar 2021
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Director

There is not a lot of training, and the training the vendor offers for the reports could be better....

Mar 2021
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Director

CipherOutreach is still evolving a little bit on the integration side. We don't really do a lot of...

Mar 2021
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Director

We haven't really seen the vendor's executives be involved unless we have asked them to be involved.

Mar 2021
(0)
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Director

We have seen good response rates because of CipherOutreach and the appointment reminders. Our...

Mar 2021
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Manager

CipherHealth has been very responsive to our requests. They make suggestions and recommendations for...

Feb 2021
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Manager

My only concern is that it is not very easy to extract data from CipherOutreach. That is...

Feb 2021
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Manager

I work with our customer success agent and the vendor's executives. They are always very responsive....

Feb 2021
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Director

We have been extremely happy with the program. We have actually expanded it, and I think we are...

Jan 2021
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Director

CipherOutreach is a very simple product to use. It is effective. It helps our patients, and that is...

Jan 2021
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Director

We are lucky to have a discharge nurse who is dedicated to doing all the callbacks. That is...

Jan 2021
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Director

The vendor absolutely keeps their promises. If we make any suggestions to the vendor, they take our...

Jan 2021
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VP/Other Executive

It is really hard for vendors to come up with the right package pricing as we add more things....

Jan 2021
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VP/Other Executive

We like that CipherOutreach is condition-specific. We like the ease of use for the patients. We have...

Jan 2021
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VP/Other Executive

CipherHealth could improve their reporting. They have been working on their standard reports and...

Jan 2021
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Director

Once people have done the training, CipherOutreach is pretty self-explanatory and user friendly. We...

Jan 2021
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Director

There is some migration from CipherOutreach to our EMR, but it is very basic. It would be great to...

Jan 2021
(0)
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Director

CipherOutreach continues to work really well and is exceeding our expectations. We have seen...

Jan 2021
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Director

We have never seen any erroneous or extra charges. We have made multiple changes to the product over...

Jan 2021
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Director

Having a strong set of evidence-based templates would be good. When we initiated things with...

Jan 2021
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Director

CipherHealth doesn't follow up with me about support issues.

Jan 2021
(0)
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Director

Because of the way that the recording we send out works, sometimes the system doesn't give a great...

Jan 2021
(0)
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Director

Our EMR vendor is developing a tool that will have similar functionality so that when our contract...

Jan 2021
(0)
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Director

I would rate the product high for meeting our needs the way it was sold to me, but we are finding...

Jan 2021
(0)
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Director

The benefits of the product are unlike many other solutions. The technology prods patients to...

Jan 2021
(0)
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Director

Patients don't have to do much in the system besides follow basic instructions. Patients are in a...

Jan 2021
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Director

The challenges we faced all had to do with the size of our organization. We are very large and...

Jan 2021
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Director

The vendor was a pleasure to work with. Their strengths were that they had a vision for what they...

Jan 2021
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VP/Other Executive

CipherHealth does a good job of keeping track of all of our requests, but the follow-up is...

Dec 2020
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VP/Other Executive

CipherHealth is great at providing implementation. We ended up doing a lot of our own training....

Dec 2020
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VP/Other Executive

The solution works well for what we are trying to get out of it. The basic functionality is there...

Dec 2020
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VP/Other Executive

I can't remember the last time CipherHealth came to us with an idea instead of us telling them what...

Dec 2020
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VP/Other Executive

The vendor has a platform where we can pull our own reports. The whole system and platform really...

Dec 2020
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VP/Other Executive

I would not recommend this solution. I would tell others to not go with this system because there...

Dec 2020
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VP/Other Executive

The reason to go for this product is that users can replace full-time staff members who are making...

Dec 2020
(0)
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VP/Other Executive

If the vendor starts greasing up their reports and their analysis and becomes a little more...

Dec 2020
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Analyst/Coordinator

CipherHealth has done a great job of assigning us a team. We always have somebody to reach out to...

Dec 2020
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Analyst/Coordinator

We have worked with the vendor on an ongoing basis on their reporting, which isn't their primary...

Dec 2020
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Analyst/Coordinator

CipherHealth was proactive in reaching out during the pandemic. They have worked with us in a couple...

Dec 2020
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Analyst/Coordinator

There is always some negotiation. Initially, the vendor nickel-and-dimed us. But we have put in some...

Dec 2020
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Analyst/Coordinator

The biggest piece of our partnership has been our EMR integration. The vendor has been really super...

Dec 2020
(0)
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Analyst/Coordinator

For the most part, CipherHealth is pretty good about training, They have a lot of tools, tip sheets,...

Dec 2020
(0)
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Analyst/Coordinator

The solution meets our needs, and we are definitely moving toward the solution exceeding our...

Dec 2020
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Analyst/Coordinator

The patient outcomes are the most significant results we have had. We have had some early catches...

Dec 2020
(0)
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Analyst/Coordinator

The call program has proven its worth and has affected readmission reduction and patient...

Dec 2020
(0)
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VP/Other Executive

We use a lot of CipherHealth products, and right now we are using their product for several COVID-19...

Dec 2020
(0)
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VP/Other Executive

The downside of CipherOutreach is the lack of integration with the EMR. That isn’t necessarily...

Dec 2020
(0)
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VP/Other Executive

We have a customer management solution with really clunky pieces that don’t translate well to...

Dec 2020
(0)
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VP/Other Executive

The phone-call program is CipherHealth’s bread and butter. It is a great product that is easy to...

Dec 2020
(0)
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Manager

CipherOutreach is essentially used for follow-up calls to patients with surveys and discharge...

Dec 2020
(0)
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Manager

There is a new feature in CipherOutreach that sends texts instead of phone calls. I can text...

Dec 2020
(0)
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Manager

CipherHealth has always been top notch. I have had a great relationship with CipherHealth. We have...

Dec 2020
(0)
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Manager

The system reports on how many calls were able to reach patients and how many calls didn't reach...

Dec 2020
(0)
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Manager

CipherHealth has already corrected the one issue that we had. The call used to have a computerized...

Dec 2020
(0)
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Manager

CipherHealth has been great to work with during implementations and upgrades. We just brought on...

Dec 2020
(0)
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Analyst/Coordinator

CipherHealth has added some things to the system that have to do with COVID-19, like COVID-19...

Dec 2020
(0)
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Analyst/Coordinator

CipherHealth has done much better at implementing upgrades and communicating with us about them. I...

Dec 2020
(0)
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Analyst/Coordinator

CipherHealth's training seems like a one-time thing, but if we need support, we can ask for it. The...

Dec 2020
(0)
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Analyst/Coordinator

The one complaint I have about CipherHealth is that they still don't have the dashboard for each...

Dec 2020
(0)
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Analyst/Coordinator

CipherHealth could offer better support if they would actually call and talk to us about what is...

Dec 2020
(0)
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Director

CipherHealth has been great. We weren't using them for certain things, and when we said we had a...

Nov 2020
(0)
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Director

CipherOutreach is a tool that is very easy to use and configure. CipherHealth does a good job...

Nov 2020
(0)
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Director

I have a direct line to the executives at CipherHealth. I have somebody assigned to me. We meet with...

Nov 2020
(0)
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Analyst/Coordinator

CipherHealth has been good during the COVID-19 crisis. We have a monthly call set up with them, and...

Nov 2020
(0)
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Analyst/Coordinator

CipherOutreach is a great way for us to get instantaneous feedback. It gives us something that we...

Nov 2020
(0)
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Analyst/Coordinator

I would like for CipherHealth to add prompts to the system. For example, if someone hasn't rounded,...

Nov 2020
(0)
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Analyst/Coordinator

We have a report for our ED rounds and a report for our inpatient rounds, but having a report that...

Nov 2020
(0)
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Analyst/Coordinator

CipherOutreach is very user friendly. The small icons and widgets are helpful. If someone has...

Nov 2020
(0)
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Analyst/Coordinator

The language component is very, very helpful. The system shows peoples' primary languages on their...

Nov 2020
(0)
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Analyst/Coordinator

I like the questions that CipherOutreach has. We changed the branching mechanism for the...

Nov 2020
(0)
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Director

We really like our account manager, but CipherHealth from five years ago is vastly different from...

Sep 2020
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Director

There is some opportunity regarding the service of the products. Often, there have to be multiple...

Sep 2020
(0)
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VP/Other Executive

We converted to the vendor’s texting tool to help with appointment reminders. We have been working...

Aug 2020
(0)
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VP/Other Executive

We went with CipherHealth because we already had a relationship with them.

Aug 2020
(0)
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Manager

We had an issue where when patients died, there was no way for the system to find out that the...

Aug 2020
(0)
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Manager

CipherHealth keeps their promises more often than not, but there is a caveat. Until they fix the...

Aug 2020
(0)
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Manager

CipherHealth does charge for every little thing. Whenever we want a module that is outside of our...

Aug 2020
(0)
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Manager

We are renewing our contract for CipherOutreach. The product works really well. The physicians and...

Aug 2020
(0)
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Manager

If it weren't for the fact that the physicians like the tool, we would look elsewhere because we...

Aug 2020
(0)
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VP/Other Executive

CipherHealth does very well with their ongoing support. The vendor is excellent and terrific at...

Aug 2020
(0)
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VP/Other Executive

CipherOutreach has been outstanding at driving tangible outcomes. It is not completely flawless, and...

Aug 2020
(0)
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VP/Other Executive

Overall, I am very satisfied with the system. CipherHealth does what they are supposed to do, and...

Aug 2020
(0)
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VP/Other Executive

CipherHealth was involved with our organization for a few years. They helped us engage with clients...

Aug 2020
(0)
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VP/Other Executive

The product is part of our long-term plans. We have had discussions with CipherHealth about future opportunities....

Aug 2020
(0)
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VP/Other Executive

CipherHealth has been keeping all of their promises. They delivered the content in the volumes that...

Aug 2020
(0)
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VP/Other Executive

I would give CipherHealth a high rating for their implementation services, including their services...

Aug 2020
(0)
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VP/Other Executive

CipherHealth's people are very effective communicators, and they understand the importance of...

Aug 2020
(0)
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VP/Other Executive

Right now, the system is not supporting our integration goals, but I could see how it could support...

Aug 2020
(0)
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VP/Other Executive

For the purpose that we are using CipherOutreach, it meets all of our functionality needs, but I...

Aug 2020
(0)
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VP/Other Executive

We use CipherOutreach for a specific purpose. CipherHealth is very adaptable, and they have a good...

Aug 2020
(0)
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Analyst/Coordinator

We are contracted with the vendor, so we get billed monthly. But we don't get billed for a specific...

Aug 2020
(0)
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Analyst/Coordinator

The vendor has done a great job whenever we have implemented or added upgrades. The vendor has...

Aug 2020
(0)
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Analyst/Coordinator

A lot of the training and follow-up falls on the on-site point person in terms of using the system....

Aug 2020
(0)
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Director

Their system is fairly easy to use. The automation is helpful because we have connected with another...

Jul 2020
(0)
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Director

Our reach rate at the ends of our calls is sometimes a challenge. CipherHealth really hasn’t given...

Jul 2020
(0)
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Director

Sometimes the reporting is a little clunky. I want something that is easy to read. CipherHealth's...

Jul 2020
(0)
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Director

In terms of ongoing quality and web support, CipherHealth is very responsive to emails and our...

Jul 2020
(0)
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Director

In the past, we have had some pretty big problems. We have looked into some other systems. When we...

Jul 2020
(0)
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Manager

We are a health plan with thousands of members. We are able to reach those members far more quickly...

Jul 2020
(0)
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Manager

The vendor does very well in understanding our uniqueness. We have had a relationship with the...

Jul 2020
(0)
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Manager

During the COVID-19 crisis, the vendor proactively provided resources and adaptations to our current...

Jul 2020
(0)
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VP/Other Executive

CipherOutreach provides a more cost-effective way to connect with discharged patients. Instead of us...

Jun 2020
(0)
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VP/Other Executive

We haven't had very many recent changes. The system has been pretty stable. It doesn't go down, and...

Jun 2020
(0)
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CNO

CipherOutreach is great for communicating with patients. It also helps with communication with other...

Jun 2020
(0)
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CNO

CipherHealth is very good at meeting with us and communicating with us. We get great reports from...

Jun 2020
(0)
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Director

The vendor has met our expectations, but they haven’t exceeded them. We have had a lot of hiccups...

Jun 2020
(0)
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Director

When CipherOutreach is working well, it is a good system. But we have had some challenges with...

Jun 2020
(0)
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Director

One thing that hasn’t been great with CipherHealth has been notifications. In the past, whenever...

Jun 2020
(0)
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Director

Our overall experience with CipherHealth has been moderate because we got to a point before COVID-19...

Jun 2020
(0)
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Analyst/Coordinator

I can't think of any functionality that I would like to be developed. We are pretty satisfied with...

Jun 2020
(0)
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Manager

Through the COVID-19 crisis, CipherHealth has offered a lot of products to us. The vendor has done a...

Jun 2020
(0)
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Manager

CipherOutreach is part of our long-term plans. If we don’t like a vendor’s product, we are pretty...

Jun 2020
(0)
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Manager

CipherHealth has kept their promises. Things could always be better in terms of account managers...

Jun 2020
(0)
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Manager

The implementation with CipherHealth was pretty good; they did a good job. I would recommend...

Jun 2020
(0)
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Manager

In the future, my satisfaction with CipherHealth will probably be higher. I don’t think it will be...

Jun 2020
(0)
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