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CipherOutreach Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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CEO/President

Loyalty, Relationship, Value

We are currently evaluating whether we are going to continue with the product. What CipherHealth...

Sep 2024
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CEO/President

Product

The system is designed so that when the calls go out, they are segregated by health center. We use...

Sep 2024
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CEO/President

Relationship

Our one primary goal in having CipherOutreach is to get the members to pick up the phone and answer...

Sep 2024
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CEO/President

Relationship, Product

The one frustration I have had with CipherHealth all these years is the titling of their reports....

Sep 2024
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CEO/President

Relationship

When we started out with CipherHealth, the former management team, and development team, they really...

Sep 2024
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CEO/President

Product

I don't really think there is anything CipherHealth can do to make the product easier for patients....

Sep 2024
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(0)
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CEO/President

Operations, Product

CipherHealth's documentation system is very complicated. It has too many clicks and functions that...

Sep 2024
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(0)
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CEO/President

Relationship

The vendor could improve by having an attitude of being more proactive. That was what we had with...

Sep 2024
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VP/Other Executive

Relationship

I would recommend CipherHealth. They are a good vendor. Their support is good. We have real-time...

Aug 2024
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VP/Other Executive

Product

We have been expanding our clinical programs and have integrated CipherOutreach inside of our EHR,...

Aug 2024
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VP/Other Executive

Product

We use SMS and automated voice response with CipherOutreach, and our outreach rate is high. There...

Aug 2024
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VP/Other Executive

Loyalty

If this space continues to advance and bring additional technology, we haven't been given the road...

Aug 2024
||
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Director

Relationship

I have mixed feelings about saying this. We love CipherHealth, we love their leadership, and we love...

Aug 2024
||
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Director

Relationship

The vendor doesn’t keep all their promises. When the phone calls come to patients, the number that...

Aug 2024
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Director

Relationship, Product

Something that is becoming more and more of a problem for us with CipherOutreach is people blocking...

Feb 2024
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Director

Loyalty, Product

We don’t have any interoperability with CipherOutreach, and that has been the biggest pain in the...

Feb 2024
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Director

Relationship, Product

As we have used CipherOutreach, it has gotten bigger and newer. We are probably a little faster on...

Feb 2024
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Director

Product

In an ideal world, CipherOutreach would be a little more intuitive in terms of knowing when a...

Feb 2024
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Director

Operations, Product

It would be nice if the system were more intuitive.

Feb 2024
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(0)
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Director

Relationship

I love the company. They are a pleasure to deal with. I have been incredibly happy. The support team...

Dec 2023
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Director

Product

The product is easy, specifically from the patient side because using it is like having an automated...

Dec 2023
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Analyst/Coordinator

Culture, Value

One of the few contention points we have with CipherHealth is that when we add programs and things...

Dec 2023
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(0)
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Analyst/Coordinator

Product

CipherOutreach is an easy-to-use program on the clinical side, and it is easy for patients to access...

Dec 2023
||
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Analyst/Coordinator

Relationship, Operations

We bring a lot to the table when it comes to asking the vendor about upgrades, program shifts, or...

Dec 2023
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(0)
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Director

Product

We really like Cipher Health, but we have some needs, and if they are not addressed, that may impact...

Nov 2023
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Analyst/Coordinator

Relationship

We have made multiple updates and revisions, and our success manager is always available for any...

Nov 2023
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(0)
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Analyst/Coordinator

Product, Value

The product helps with readmission rates. Also, patients don’t have to go back to the ER if they...

Nov 2023
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Analyst/Coordinator

Loyalty, Relationship

We have been happy campers since we implemented the product, and the vendor has made improvements...

Nov 2023
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Analyst/Coordinator

Operations, Product

The platform is very easy to use from the clinical user side. If someone has never been on the...

Nov 2023
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Analyst/Coordinator

Relationship, Product

We have changed our script a couple of times and haven't noticed any discrepancies in the reach...

Nov 2023
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Analyst/Coordinator

Culture, Relationship

Recently, the vendor sent me an email about overnight maintenance for a certain time, and then they...

Nov 2023
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Analyst/Coordinator

Value

The product provides an additional connection to our patients after they leave. I have worked in...

Nov 2023
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(0)
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Analyst/Coordinator

Product, Value

Before we partnered with CipherHealth years ago, we had a very antiquated method of calling our...

Nov 2023
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Director

Relationship

I have a person at CipherHealth who is super nice, super responsive, and super available. If I want...

Oct 2023
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Director

Product

CipherHealth’s reports are really handy for us. They are easy to run, and there are a lot of them....

Oct 2023
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Director

Operations

The folks who have used the training have been very happy.

Oct 2023
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Director

Loyalty

I'm sure the vendor has a lot of technology that could better meet our needs if our EMR wasn't an...

Oct 2023
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VP/Other Executive

Product, Value

CipherOutreach is integrated with Epic's products, so it is able to hit a few of our initiatives all...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

We have had at least as many account managers for the product as we have had years on the product. I...

Oct 2023
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VP/Other Executive

Loyalty, Relationship, Product

The vendor has a bias toward their rounding tool and some other things that they have traction with...

Oct 2023
||
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VP/Other Executive

Relationship, Product

Overall, we have been more pleased with the product than not. It delivers the results that we...

Oct 2023
||
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