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CipherOutreach Comments
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Commentary Summary
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User Commentary
Analyst/Coordinator
CipherHealth is very diligent in having good collaboration with their clients and having a good...
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Analyst/Coordinator
The rollout was pretty seamless. We would rate the vendor highly for staff and the education piece....
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Analyst/Coordinator
CipherHealth spoke to what they have very clearly. They have a huge platform of different features...
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Analyst/Coordinator
CipherHealth was with us the whole time during the go-live process, which we started multiple years...
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VP/Other Executive
CipherHealth needs to have an API into our EMR for two-way scheduling and communication around...
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VP/Other Executive
We have been looking into how we can leverage the data that we have in the data warehouse to...
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Director
We really haven't implemented anything new in the system in a while, but I would rate the training...
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Director
The product works very well and totally as expected. The vendor worked with our internal departments...
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Director
Things are going very well with the system. We use it to call all of our patients. We are also able...
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Director
We have had some challenges on our IT side with COVID-19 and with some other things that we have...
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Director
There is not a lot of training, and the training the vendor offers for the reports could be better....
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Director
CipherOutreach is still evolving a little bit on the integration side. We don't really do a lot of...
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Director
We haven't really seen the vendor's executives be involved unless we have asked them to be involved.
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Director
We have seen good response rates because of CipherOutreach and the appointment reminders. Our...
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Manager
CipherHealth has been very responsive to our requests. They make suggestions and recommendations for...
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Manager
My only concern is that it is not very easy to extract data from CipherOutreach. That is...
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Manager
I work with our customer success agent and the vendor's executives. They are always very responsive....
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Director
We have been extremely happy with the program. We have actually expanded it, and I think we are...
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Director
CipherOutreach is a very simple product to use. It is effective. It helps our patients, and that is...
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Director
We are lucky to have a discharge nurse who is dedicated to doing all the callbacks. That is...
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Director
The vendor absolutely keeps their promises. If we make any suggestions to the vendor, they take our...
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VP/Other Executive
It is really hard for vendors to come up with the right package pricing as we add more things....
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VP/Other Executive
We like that CipherOutreach is condition-specific. We like the ease of use for the patients. We have...
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VP/Other Executive
CipherHealth could improve their reporting. They have been working on their standard reports and...
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Director
Once people have done the training, CipherOutreach is pretty self-explanatory and user friendly. We...
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Director
There is some migration from CipherOutreach to our EMR, but it is very basic. It would be great to...
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Director
CipherOutreach continues to work really well and is exceeding our expectations. We have seen...
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Director
We have never seen any erroneous or extra charges. We have made multiple changes to the product over...
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Director
Having a strong set of evidence-based templates would be good. When we initiated things with...
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Director
CipherHealth doesn't follow up with me about support issues.
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Director
Because of the way that the recording we send out works, sometimes the system doesn't give a great...
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Director
Our EMR vendor is developing a tool that will have similar functionality so that when our contract...
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Director
I would rate the product high for meeting our needs the way it was sold to me, but we are finding...
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Director
The benefits of the product are unlike many other solutions. The technology prods patients to...
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Director
Patients don't have to do much in the system besides follow basic instructions. Patients are in a...
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Director
The challenges we faced all had to do with the size of our organization. We are very large and...
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Director
The vendor was a pleasure to work with. Their strengths were that they had a vision for what they...
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VP/Other Executive
CipherHealth does a good job of keeping track of all of our requests, but the follow-up is...
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VP/Other Executive
CipherHealth is great at providing implementation. We ended up doing a lot of our own training....
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VP/Other Executive
The solution works well for what we are trying to get out of it. The basic functionality is there...
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VP/Other Executive
I can't remember the last time CipherHealth came to us with an idea instead of us telling them what...
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VP/Other Executive
The vendor has a platform where we can pull our own reports. The whole system and platform really...
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VP/Other Executive
I would not recommend this solution. I would tell others to not go with this system because there...
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VP/Other Executive
The reason to go for this product is that users can replace full-time staff members who are making...
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VP/Other Executive
If the vendor starts greasing up their reports and their analysis and becomes a little more...
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Analyst/Coordinator
CipherHealth has done a great job of assigning us a team. We always have somebody to reach out to...
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Analyst/Coordinator
We have worked with the vendor on an ongoing basis on their reporting, which isn't their primary...
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Analyst/Coordinator
CipherHealth was proactive in reaching out during the pandemic. They have worked with us in a couple...
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Analyst/Coordinator
There is always some negotiation. Initially, the vendor nickel-and-dimed us. But we have put in some...
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Analyst/Coordinator
The biggest piece of our partnership has been our EMR integration. The vendor has been really super...
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Analyst/Coordinator
For the most part, CipherHealth is pretty good about training, They have a lot of tools, tip sheets,...
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Analyst/Coordinator
The solution meets our needs, and we are definitely moving toward the solution exceeding our...
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Analyst/Coordinator
The patient outcomes are the most significant results we have had. We have had some early catches...
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Analyst/Coordinator
The call program has proven its worth and has affected readmission reduction and patient...
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VP/Other Executive
We use a lot of CipherHealth products, and right now we are using their product for several COVID-19...
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VP/Other Executive
The downside of CipherOutreach is the lack of integration with the EMR. That isn’t necessarily...
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VP/Other Executive
We have a customer management solution with really clunky pieces that don’t translate well to...
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VP/Other Executive
The phone-call program is CipherHealth’s bread and butter. It is a great product that is easy to...
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Manager
CipherOutreach is essentially used for follow-up calls to patients with surveys and discharge...
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Manager
There is a new feature in CipherOutreach that sends texts instead of phone calls. I can text...
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Manager
CipherHealth has always been top notch. I have had a great relationship with CipherHealth. We have...
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Manager
The system reports on how many calls were able to reach patients and how many calls didn't reach...
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Manager
CipherHealth has already corrected the one issue that we had. The call used to have a computerized...
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Manager
CipherHealth has been great to work with during implementations and upgrades. We just brought on...
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Analyst/Coordinator
CipherHealth has added some things to the system that have to do with COVID-19, like COVID-19...
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Analyst/Coordinator
CipherHealth has done much better at implementing upgrades and communicating with us about them. I...
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Analyst/Coordinator
CipherHealth's training seems like a one-time thing, but if we need support, we can ask for it. The...
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Analyst/Coordinator
The one complaint I have about CipherHealth is that they still don't have the dashboard for each...
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Analyst/Coordinator
CipherHealth could offer better support if they would actually call and talk to us about what is...
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Director
CipherHealth has been great. We weren't using them for certain things, and when we said we had a...
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Director
CipherOutreach is a tool that is very easy to use and configure. CipherHealth does a good job...
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Director
I have a direct line to the executives at CipherHealth. I have somebody assigned to me. We meet with...
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Analyst/Coordinator
CipherHealth has been good during the COVID-19 crisis. We have a monthly call set up with them, and...
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Analyst/Coordinator
CipherOutreach is a great way for us to get instantaneous feedback. It gives us something that we...
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Analyst/Coordinator
I would like for CipherHealth to add prompts to the system. For example, if someone hasn't rounded,...
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Analyst/Coordinator
We have a report for our ED rounds and a report for our inpatient rounds, but having a report that...
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Analyst/Coordinator
CipherOutreach is very user friendly. The small icons and widgets are helpful. If someone has...
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Analyst/Coordinator
The language component is very, very helpful. The system shows peoples' primary languages on their...
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Analyst/Coordinator
I like the questions that CipherOutreach has. We changed the branching mechanism for the...
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Director
We really like our account manager, but CipherHealth from five years ago is vastly different from...
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Director
There is some opportunity regarding the service of the products. Often, there have to be multiple...
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VP/Other Executive
We converted to the vendor’s texting tool to help with appointment reminders. We have been working...
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VP/Other Executive
We went with CipherHealth because we already had a relationship with them.
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Manager
We had an issue where when patients died, there was no way for the system to find out that the...
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Manager
CipherHealth keeps their promises more often than not, but there is a caveat. Until they fix the...
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Manager
CipherHealth does charge for every little thing. Whenever we want a module that is outside of our...
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Manager
We are renewing our contract for CipherOutreach. The product works really well. The physicians and...
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Manager
If it weren't for the fact that the physicians like the tool, we would look elsewhere because we...
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VP/Other Executive
CipherHealth does very well with their ongoing support. The vendor is excellent and terrific at...
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VP/Other Executive
CipherOutreach has been outstanding at driving tangible outcomes. It is not completely flawless, and...
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VP/Other Executive
Overall, I am very satisfied with the system. CipherHealth does what they are supposed to do, and...
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VP/Other Executive
CipherHealth was involved with our organization for a few years. They helped us engage with clients...
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VP/Other Executive
The product is part of our long-term plans. We have had discussions with CipherHealth about future opportunities....
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VP/Other Executive
CipherHealth has been keeping all of their promises. They delivered the content in the volumes that...
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VP/Other Executive
I would give CipherHealth a high rating for their implementation services, including their services...
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VP/Other Executive
CipherHealth's people are very effective communicators, and they understand the importance of...
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VP/Other Executive
Right now, the system is not supporting our integration goals, but I could see how it could support...
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VP/Other Executive
For the purpose that we are using CipherOutreach, it meets all of our functionality needs, but I...
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VP/Other Executive
We use CipherOutreach for a specific purpose. CipherHealth is very adaptable, and they have a good...
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Analyst/Coordinator
We are contracted with the vendor, so we get billed monthly. But we don't get billed for a specific...
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Analyst/Coordinator
The vendor has done a great job whenever we have implemented or added upgrades. The vendor has...
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Analyst/Coordinator
A lot of the training and follow-up falls on the on-site point person in terms of using the system....
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Director
Their system is fairly easy to use. The automation is helpful because we have connected with another...
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Director
Our reach rate at the ends of our calls is sometimes a challenge. CipherHealth really hasn’t given...
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Director
Sometimes the reporting is a little clunky. I want something that is easy to read. CipherHealth's...
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Director
In terms of ongoing quality and web support, CipherHealth is very responsive to emails and our...
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Director
In the past, we have had some pretty big problems. We have looked into some other systems. When we...
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Manager
We are a health plan with thousands of members. We are able to reach those members far more quickly...
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Manager
The vendor does very well in understanding our uniqueness. We have had a relationship with the...
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Manager
During the COVID-19 crisis, the vendor proactively provided resources and adaptations to our current...
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VP/Other Executive
CipherOutreach provides a more cost-effective way to connect with discharged patients. Instead of us...
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VP/Other Executive
We haven't had very many recent changes. The system has been pretty stable. It doesn't go down, and...
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CNO
CipherOutreach is great for communicating with patients. It also helps with communication with other...
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CNO
CipherHealth is very good at meeting with us and communicating with us. We get great reports from...
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Director
The vendor has met our expectations, but they haven’t exceeded them. We have had a lot of hiccups...
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Director
When CipherOutreach is working well, it is a good system. But we have had some challenges with...
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Director
One thing that hasn’t been great with CipherHealth has been notifications. In the past, whenever...
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Director
Our overall experience with CipherHealth has been moderate because we got to a point before COVID-19...
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Analyst/Coordinator
I can't think of any functionality that I would like to be developed. We are pretty satisfied with...
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Manager
Through the COVID-19 crisis, CipherHealth has offered a lot of products to us. The vendor has done a...
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Manager
CipherOutreach is part of our long-term plans. If we don’t like a vendor’s product, we are pretty...
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Manager
CipherHealth has kept their promises. Things could always be better in terms of account managers...
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Manager
The implementation with CipherHealth was pretty good; they did a good job. I would recommend...
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Manager
In the future, my satisfaction with CipherHealth will probably be higher. I don’t think it will be...
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