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CipherOutreach
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User Commentary

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Director

CipherOutreach is expensive, but it is worth it. I have recommended it to others already. I tell...

Oct 2021
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Director

There have been a couple of times when the vendor hasn't been very responsive, but for the most...

Oct 2021
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Director

We implemented the solution in several different areas. It is an easy system to implement. The...

Oct 2021
||
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Director

The solution's interface and prompts are really easy for our staff members to use. We can check on...

Oct 2021
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Director

We have seen the vendor grow and adapt over time. For example, when we started with the system, our...

Oct 2021
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Director

The system has a new format. When we identify that a patient needs a callback, we have a lot of...

Oct 2021
||
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Director

We have really improved our patient experience scores. I think that one of the key drivers of that...

Oct 2021
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(0)
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Director

We have had a lot of different things that have driven our improvement, and CipherOutreach has been...

Oct 2021
||
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Director

The system's success all depends on the lead person for our account. We started off with a really...

Oct 2021
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Director

Our representative has worked to adapt our post-discharge phone calls to our needs, and our patients...

Oct 2021
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VP/Other Executive

This product is the best in the industry. The ease of use is better than anything else out there....

Oct 2021
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Manager

I don't think that we are going to replace CipherOutreach. But I think that if we were given the...

Sep 2021
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Manager

The automated voice part of CipherOutreach still runs into a few problems, but that is ultimately...

Sep 2021
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Director

One of the nice things about working with CipherHealth is how responsive they are to our inquiries....

Sep 2021
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Director

The vendor helped us look at some of the data in a way that we haven't before. For example, we are...

Sep 2021
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Director

After a few months of employing the service, the vendor presented us with an outcome evaluation, and...

Sep 2021
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Manager

There is a drawback to the system that is not CipherHealth's fault. That is because of the way that...

Sep 2021
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Manager

Our CipherHealth contact is very responsive. They are quick to get back to us when they have an...

Sep 2021
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Manager

I think that CipherHealth tries to charge us for every little thing. There is their voice module....

Sep 2021
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(0)
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Manager

We have just started to use the text-messaging part of CipherOutreach. I think that that will...

Sep 2021
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Manager

I think that the solution is great for nurses who want to follow up with their particular programs...

Sep 2021
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(0)
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Manager

Things are going very well. Recently, we got a new customer success manager, and I am very happy to...

Sep 2021
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Manager

CipherOutreach is working well. We have been able to reach a very large volume of our membership...

Sep 2021
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Manager

We still struggle with our ability to reach unengaged populations. That is one thing we are...

Sep 2021
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Director

In general, we have had a lot of success with the product. We have found it to be easy to use....

Sep 2021
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(0)
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Director

CipherHealth does a very good job with their scripts. We are very happy with their support people's...

Sep 2021
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Director

We definitely have seen a reduction in readmissions from using CipherOutreach. The product helps us...

Sep 2021
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Director

I would buy the product again because of the lower manpower drain on FTEs. The system allows us to...

Sep 2021
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Director

CipherHealth is working on some outstanding requests that I have, but they keep their promises....

Sep 2021
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(0)
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Director

The contract clearly outlined when charges would be applied and what was included in the product,...

Sep 2021
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Director

I like the relationship I have with our customer success manager. We have regularly scheduled touch...

Sep 2021
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(0)
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Director

The reports are pretty clunky and too difficult. It doesn’t need to be that hard to find what we are...

Sep 2021
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(0)
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Director

For call documentation, we can't have both the dropdown and multiselect options so that the product...

Sep 2021
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(0)
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Director

The voice-to-text translation still has some opportunities. It records our customers and then...

Sep 2021
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Director

Our customer success manager is having to do most of the training because the vendor's formal...

Sep 2021
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Director

I wish we had SSO capabilities. We have to reset our passwords too frequently. We have the links to...

Sep 2021
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Director

Bidirectional text is huge. The ability to marry both a robotic call and text into the same script...

Sep 2021
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Director

We don't talk a lot about what iis in development. I would be curious to know what the vendor is...

Sep 2021
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Director

I use the support mostly for user access, and that is not intuitive. The vendor is always wanting me...

Sep 2021
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VP/Other Executive

We are really looking at our ROI on CipherOutreach to make sure that it is worth the investment....

Sep 2021
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VP/Other Executive

I have talked to people about CipherHealth. I have let them know what the software can and can’t do...

Sep 2021
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VP/Other Executive

CipherHealth is very straightforward for what they are. We know what they are going to do for us and...

Sep 2021
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(0)
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VP/Other Executive

The best thing about the vendor is their responsiveness. I work with a lot of different vendors, and...

Sep 2021
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(0)
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VP/Other Executive

The solution isn't expensive. I believe that the vendor charges by the number of beds, and that...

Sep 2021
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(0)
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VP/Other Executive

Our ultimate outcome from the system has been our readmission percentage. I can't attribute that...

Sep 2021
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(0)
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Manager

We were extremely satisfied with CipherHealth’s support. We kept pushing the envelope because we had...

Sep 2021
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Manager

The surveys don’t take that long for a patient to complete, and the issues are quickly identifiable....

Sep 2021
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Manager

The staff just want to see how our organization is doing, and sometimes the dashboards are harder to...

Sep 2021
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Director

The volume of patients we have is outrageously beyond what any outreach staff could possibly get to...

Sep 2021
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(0)
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Director

CipherHealth doesn't make promises, but they are always willing to work with us. They always follow...

Sep 2021
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(0)
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Director

We have made a ton of alterations to both of our call programs and our questions. Every single time,...

Sep 2021
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(0)
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Director

I have been a user and somewhat of a trainer to other users, and CipherHealth’s training has helped...

Sep 2021
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(0)
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Director

We do have issues with CipherOutreach, but most of those issues are out of the control of...

Sep 2021
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(0)
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Director

We would like it if we could integrate the documentation that we put into CipherOutreach into our...

Sep 2021
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(0)
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Director

The CipherHealth system is wonderful with upgrades. We frequently throwing new ideas at the vendor...

Sep 2021
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(0)
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Director

We have given the vendor feedback about the overall website lag. We have experienced that no matter...

Sep 2021
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(0)
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Director

My only bone to pick with CipherHealth is on the support side. They are not the people that I talk...

Sep 2021
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(0)
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Manager

Our end users are automatically directed to us. They don't contact CipherHealth if they have a...

Sep 2021
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(0)
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Manager

Even though I am having a couple of issues, I am confident they will be resolved. I think we keep...

Sep 2021
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(0)
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Manager

CipherHealth has an opportunity to improve by showing us which question on the survey we are...

Sep 2021
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(0)
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Manager

We are completely satisfied. We really needed a tool that was going to support our efforts, and...

Sep 2021
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(0)
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Manager

I have been getting a little more frustrated recently. CipherHealth is trying to be responsive. The...

Sep 2021
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(0)
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Manager

I had the best user account manager. They were so on top of things. I had frequent calls with our...

Sep 2021
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(0)
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Manager

CipherHealth tries to avoid charging for every little thing. We were able to get additional...

Sep 2021
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(0)
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Director

With the vendor’s proactivity, I would say that 90% of the time, I am reaching out to say something...

Sep 2021
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(0)
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Director

We are very open and on the same page about everything with our CipherHealth contacts, and they are...

Sep 2021
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(0)
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Director

CipherHealth is working on their end to give me some more advanced reporting based on needs that I...

Sep 2021
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(0)
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VP/Other Executive

CipherOutreach is great because it allows us to design custom call scripts for the patient groups...

Sep 2021
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(0)
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VP/Other Executive

CipherOutreach sends a call to whatever phone number a patient has given us. I was very skeptical at...

Sep 2021
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(0)
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VP/Other Executive

CipherHealth will push reports to us. When a patient says that they want a live call back, we can...

Sep 2021
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(0)
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Director

We have been very pleased with the assistance that CipherHealth has provided in getting our...

Sep 2021
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(0)
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Director

The start-up process was excellent, and we received excellent help from the vendor's people. We had...

Sep 2021
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(0)
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Director

We haven't had significant pain points with the rollout of calls to cohorts of patients. Whenever we...

Sep 2021
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(0)
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VP/Other Executive

We already had a longstanding relationship with CipherHealth around rounding, so when we were...

Sep 2021
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(0)
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VP/Other Executive

The product is easy to use. There are certainly some financial outcomes that have been driven...

Sep 2021
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(0)
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VP/Other Executive

I would give others a cautionary recommendation. People should really know what they are getting...

Aug 2021
||
(0)
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VP/Other Executive

We have made the decision to terminate our contract with CipherHealth. At the time we started using...

Aug 2021
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(0)
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VP/Other Executive

We saw a definite increase in our patient satisfaction ratings, and that was one of our goals in...

Aug 2021
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(0)
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VP/Other Executive

Knowing what I know now, I would buy CipherOutreach again if the circumstances were the same. We...

Aug 2021
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(0)
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VP/Other Executive

The implementation went really smoothly and really well. CipherOutreach is an easy program to use...

Aug 2021
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(0)
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VP/Other Executive

When the vendor first came to talk about what the overall system could do, they covered a lot that...

Aug 2021
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(0)
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VP/Other Executive

Integration was difficult. We had to manually import or export our staff lists because integration...

Aug 2021
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(0)
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VP/Other Executive

I don’t think the functionality is as great as it could be. The way the system is set up makes it...

Aug 2021
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(0)
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VP/Other Executive

CipherHealth’s support has been absolutely great. If I contact the support team, they respond very...

Aug 2021
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(0)
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Manager

The ease of use with CipherOutreach for patients depends on the language. Some people get confused,...

Aug 2021
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(0)
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Manager

CipherHealth’s delivery of new technology has definitely gotten better, but we could use more robust...

Aug 2021
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(0)
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Manager

I don't really hear from any executives at CipherHealth, but I don't need to. I hear from the...

Aug 2021
||
(0)
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Manager

We are always happy to speak with other organizations about our experience. The product blew us...

Aug 2021
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Manager

I would tell my peers to really engage with the CipherHealth team and pitch and feed ideas to them...

Aug 2021
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(0)
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VP/Other Executive

CipherOutreach is a system that helps us do things. A while ago, we recognized that there was a huge...

Aug 2021
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(0)
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VP/Other Executive

If I were to call CipherHealth and ask to speak with their CEO or another leader, I think that they...

Aug 2021
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(0)
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VP/Other Executive

I don't think that the quality of CipherHealth's training is as robust as it used to be. They could...

Aug 2021
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(0)
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VP/Other Executive

CipherOutreach isn't sold as being interoperable. However, the vendor keeps promising to integrate...

Aug 2021
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(0)
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VP/Other Executive

We run multiple outreach programs, and sometimes, patients will be dropped out of one outreach queue...

Aug 2021
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VP/Other Executive

When the COVID-19 pandemic hit, the vendor dropped everything to help us set up some urgent outreach...

Aug 2021
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Director

CipherOutreach is pretty easy for our patients to use, but our providers have to log out of our...

Jul 2021
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(0)
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Director

The solution's functionality is fine for some things. Our patient notifications are pretty basic,...

Jul 2021
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(0)
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Director

The vendor's support people are pretty good. They are very responsive. They don't always get back to...

Jul 2021
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(0)
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Director

Whether I would recommend CipherHealth to a peer would really depend on what the peer needed. I like...

Jul 2021
||
(0)
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Director

We aren't sure whether this product will be part of our long-term plans right now. We are currently...

Jul 2021
||
(0)
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Director

CipherHealth tries to keep their promises, and they have good intentions. I like working with them....

Jul 2021
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(0)
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Director

The vendor does a really good job with their costs. We don't feel nickel-and-dimed at all. We are...

Jul 2021
||
(0)
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Director

We have had some issues with the product. At one point, we changed some things in our system, and...

Jul 2021
||
(0)
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Director

Overall, the solution's integration went really well. We were able to get information to flow back...

Jul 2021
||
(0)
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Manager

At one point, we switched up our contract with CipherHealth to allow for a little more control, but...

Jul 2021
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(0)
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Manager

The system that we have integrated with CipherOutreach works great. Our hope is that the vendor will...

Jul 2021
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(0)
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Manager

We have been very lucky with our CipherHealth success manager. They are fantastic, energetic, and...

Jul 2021
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(0)
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Manager

CipherHealth has a tremendous amount of data, and they have analysts with quite a bit of experience...

Jul 2021
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Director

We are trying to interact with patients through CipherOutreach to make the consumer experience...

Jul 2021
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(0)
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Director

Anytime we have needed to make changes or adaptations to simplify CipherOutreach for our frontline...

Jul 2021
||
(0)
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Director

I would purchase CipherOutreach again. We have a flat rate, and CipherHealth does everything for us....

Jul 2021
||
(0)
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Director

From CipherHealth’s CEO down to all of the people we work with regularly, they have all been very...

Jul 2021
||
(0)
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VP/Other Executive

CipherOutreach is a great system. We love it. It does what it is supposed to do, though it is a...

Jul 2021
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(0)
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Analyst/Coordinator

CipherHealth is very diligent in having good collaboration with their clients and having a good...

Apr 2021
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(0)
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Analyst/Coordinator

The rollout was pretty seamless. We would rate the vendor highly for staff and the education piece....

Apr 2021
||
(0)
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Analyst/Coordinator

CipherHealth spoke to what they have very clearly. They have a huge platform of different features...

Apr 2021
||
(0)
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Analyst/Coordinator

CipherHealth was with us the whole time during the go-live process, which we started multiple years...

Apr 2021
||
(0)
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VP/Other Executive

CipherHealth needs to have an API into our EMR for two-way scheduling and communication around...

Mar 2021
||
(0)
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VP/Other Executive

We have been looking into how we can leverage the data that we have in the data warehouse to...

Mar 2021
||
(0)
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Director

We really haven't implemented anything new in the system in a while, but I would rate the training...

Mar 2021
||
(0)
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Director

The product works very well and totally as expected. The vendor worked with our internal departments...

Mar 2021
||
(0)
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Director

Things are going very well with the system. We use it to call all of our patients. We are also able...

Mar 2021
||
(0)
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Director

We have had some challenges on our IT side with COVID-19 and with some other things that we have...

Mar 2021
||
(0)
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Director

There is not a lot of training, and the training the vendor offers for the reports could be better....

Mar 2021
||
(0)
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Director

CipherOutreach is still evolving a little bit on the integration side. We don't really do a lot of...

Mar 2021
||
(0)
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Director

We haven't really seen the vendor's executives be involved unless we have asked them to be involved.

Mar 2021
||
(0)
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Director

We have seen good response rates because of CipherOutreach and the appointment reminders. Our...

Mar 2021
||
(0)
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Manager

CipherHealth has been very responsive to our requests. They make suggestions and recommendations for...

Feb 2021
||
(0)
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Manager

My only concern is that it is not very easy to extract data from CipherOutreach. That is...

Feb 2021
||
(0)
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Manager

I work with our customer success agent and the vendor's executives. They are always very responsive....

Feb 2021
||
(0)
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Director

We have been extremely happy with the program. We have actually expanded it, and I think we are...

Jan 2021
||
(0)
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Director

CipherOutreach is a very simple product to use. It is effective. It helps our patients, and that is...

Jan 2021
||
(0)
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Director

We are lucky to have a discharge nurse who is dedicated to doing all the callbacks. That is...

Jan 2021
||
(0)
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Director

The vendor absolutely keeps their promises. If we make any suggestions to the vendor, they take our...

Jan 2021
||
(0)
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VP/Other Executive

It is really hard for vendors to come up with the right package pricing as we add more things....

Jan 2021
||
(0)
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VP/Other Executive

We like that CipherOutreach is condition-specific. We like the ease of use for the patients. We have...

Jan 2021
||
(0)
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VP/Other Executive

CipherHealth could improve their reporting. They have been working on their standard reports and...

Jan 2021
||
(0)
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Director

Once people have done the training, CipherOutreach is pretty self-explanatory and user friendly. We...

Jan 2021
||
(0)
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Director

There is some migration from CipherOutreach to our EMR, but it is very basic. It would be great to...

Jan 2021
||
(0)
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Director

CipherOutreach continues to work really well and is exceeding our expectations. We have seen...

Jan 2021
||
(0)
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Director

We have never seen any erroneous or extra charges. We have made multiple changes to the product over...

Jan 2021
||
(0)
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Director

Having a strong set of evidence-based templates would be good. When we initiated things with...

Jan 2021
||
(0)
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 or  to see details.

Director

CipherHealth doesn't follow up with me about support issues.

Jan 2021
||
(0)
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 or  to see details.

Director

Because of the way that the recording we send out works, sometimes the system doesn't give a great...

Jan 2021
||
(0)
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 or  to see details.

Director

Our EMR vendor is developing a tool that will have similar functionality so that when our contract...

Jan 2021
||
(0)
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 or  to see details.

Director

I would rate the product high for meeting our needs the way it was sold to me, but we are finding...

Jan 2021
||
(0)
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 or  to see details.

Director

The benefits of the product are unlike many other solutions. The technology prods patients to...

Jan 2021
||
(0)
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 or  to see details.

Director

Patients don't have to do much in the system besides follow basic instructions. Patients are in a...

Jan 2021
||
(0)
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 or  to see details.

Director

The challenges we faced all had to do with the size of our organization. We are very large and...

Jan 2021
||
(0)
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 or  to see details.

Director

The vendor was a pleasure to work with. Their strengths were that they had a vision for what they...

Jan 2021
||
(0)
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VP/Other Executive

CipherHealth does a good job of keeping track of all of our requests, but the follow-up is...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

CipherHealth is great at providing implementation. We ended up doing a lot of our own training....

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

The solution works well for what we are trying to get out of it. The basic functionality is there...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

I can't remember the last time CipherHealth came to us with an idea instead of us telling them what...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

The vendor has a platform where we can pull our own reports. The whole system and platform really...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

I would not recommend this solution. I would tell others to not go with this system because there...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

The reason to go for this product is that users can replace full-time staff members who are making...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

If the vendor starts greasing up their reports and their analysis and becomes a little more...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

CipherHealth has done a great job of assigning us a team. We always have somebody to reach out to...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We have worked with the vendor on an ongoing basis on their reporting, which isn't their primary...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

CipherHealth was proactive in reaching out during the pandemic. They have worked with us in a couple...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

There is always some negotiation. Initially, the vendor nickel-and-dimed us. But we have put in some...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The biggest piece of our partnership has been our EMR integration. The vendor has been really super...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For the most part, CipherHealth is pretty good about training, They have a lot of tools, tip sheets,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution meets our needs, and we are definitely moving toward the solution exceeding our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The patient outcomes are the most significant results we have had. We have had some early catches...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The call program has proven its worth and has affected readmission reduction and patient...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We use a lot of CipherHealth products, and right now we are using their product for several COVID-19...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The downside of CipherOutreach is the lack of integration with the EMR. That isn’t necessarily...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a customer management solution with really clunky pieces that don’t translate well to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The phone-call program is CipherHealth’s bread and butter. It is a great product that is easy to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CipherOutreach is essentially used for follow-up calls to patients with surveys and discharge...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a new feature in CipherOutreach that sends texts instead of phone calls. I can text...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CipherHealth has always been top notch. I have had a great relationship with CipherHealth. We have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system reports on how many calls were able to reach patients and how many calls didn't reach...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CipherHealth has already corrected the one issue that we had. The call used to have a computerized...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CipherHealth has been great to work with during implementations and upgrades. We just brought on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CipherHealth has added some things to the system that have to do with COVID-19, like COVID-19...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CipherHealth has done much better at implementing upgrades and communicating with us about them. I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CipherHealth's training seems like a one-time thing, but if we need support, we can ask for it. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The one complaint I have about CipherHealth is that they still don't have the dashboard for each...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CipherHealth could offer better support if they would actually call and talk to us about what is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CipherHealth has been great. We weren't using them for certain things, and when we said we had a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CipherOutreach is a tool that is very easy to use and configure. CipherHealth does a good job...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have a direct line to the executives at CipherHealth. I have somebody assigned to me. We meet with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CipherHealth has been good during the COVID-19 crisis. We have a monthly call set up with them, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CipherOutreach is a great way for us to get instantaneous feedback. It gives us something that we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like for CipherHealth to add prompts to the system. For example, if someone hasn't rounded,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a report for our ED rounds and a report for our inpatient rounds, but having a report that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CipherOutreach is very user friendly. The small icons and widgets are helpful. If someone has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The language component is very, very helpful. The system shows peoples' primary languages on their...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the questions that CipherOutreach has. We changed the branching mechanism for the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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