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CipherOutreach Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Relationship, Product

Something that is becoming more and more of a problem for us with CipherOutreach is people blocking...

Feb 2024
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Director

Loyalty, Product

We don’t have any interoperability with CipherOutreach, and that has been the biggest pain in the...

Feb 2024
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Director

Relationship, Product

As we have used CipherOutreach, it has gotten bigger and newer. We are probably a little faster on...

Feb 2024
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Director

Product

In an ideal world, CipherOutreach would be a little more intuitive in terms of knowing when a...

Feb 2024
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Director

Operations, Product

It would be nice if the system were more intuitive.

Feb 2024
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Director

Relationship

I love the company. They are a pleasure to deal with. I have been incredibly happy. The support team...

Dec 2023
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Director

Product

The product is easy, specifically from the patient side because using it is like having an automated...

Dec 2023
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Analyst/Coordinator

Culture, Value

One of the few contention points we have with CipherHealth is that when we add programs and things...

Dec 2023
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Analyst/Coordinator

Product

CipherOutreach is an easy-to-use program on the clinical side, and it is easy for patients to access...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

We bring a lot to the table when it comes to asking the vendor about upgrades, program shifts, or...

Dec 2023
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Director

Product

We really like Cipher Health, but we have some needs, and if they are not addressed, that may impact...

Nov 2023
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Analyst/Coordinator

Relationship

We have made multiple updates and revisions, and our success manager is always available for any...

Nov 2023
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Analyst/Coordinator

Product, Value

The product helps with readmission rates. Also, patients don’t have to go back to the ER if they...

Nov 2023
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Analyst/Coordinator

Loyalty, Relationship

We have been happy campers since we implemented the product, and the vendor has made improvements...

Nov 2023
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Analyst/Coordinator

Operations, Product

The platform is very easy to use from the clinical user side. If someone has never been on the...

Nov 2023
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Analyst/Coordinator

Relationship, Product

We have changed our script a couple of times and haven't noticed any discrepancies in the reach...

Nov 2023
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Analyst/Coordinator

Culture, Relationship

Recently, the vendor sent me an email about overnight maintenance for a certain time, and then they...

Nov 2023
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Analyst/Coordinator

Value

The product provides an additional connection to our patients after they leave. I have worked in...

Nov 2023
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Analyst/Coordinator

Product, Value

Before we partnered with CipherHealth years ago, we had a very antiquated method of calling our...

Nov 2023
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Director

Relationship

I have a person at CipherHealth who is super nice, super responsive, and super available. If I want...

Oct 2023
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Director

Product

CipherHealth’s reports are really handy for us. They are easy to run, and there are a lot of them....

Oct 2023
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Director

Operations

The folks who have used the training have been very happy.

Oct 2023
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Director

Loyalty

I'm sure the vendor has a lot of technology that could better meet our needs if our EMR wasn't an...

Oct 2023
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VP/Other Executive

Product, Value

CipherOutreach is integrated with Epic's products, so it is able to hit a few of our initiatives all...

Oct 2023
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VP/Other Executive

Relationship

We have had at least as many account managers for the product as we have had years on the product. I...

Oct 2023
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VP/Other Executive

Loyalty, Relationship, Product

The vendor has a bias toward their rounding tool and some other things that they have traction with...

Oct 2023
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VP/Other Executive

Relationship, Product

Overall, we have been more pleased with the product than not. It delivers the results that we...

Oct 2023
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VP/Other Executive

Operations, Product

When it comes to the product's ease of use for patients, we typically have a good response rate, and...

Oct 2023
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VP/Other Executive

Relationship

There has been turnover with the vendor's people who have supported us. Initially, we received a lot...

Oct 2023
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VP/Other Executive

Relationship, Product

We get alerts from the vendor if something is down or if the vendor is having issues on their end.

Oct 2023
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VP/Other Executive

Product, Value

The product helps us capture things that can cause readmissions or poor experience ratings, but it...

Oct 2023
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VP/Other Executive

Relationship

I have recommended the system to others. The vendor has been very solid, and everything has worked...

Oct 2023
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(0)
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Manager

Relationship, Product

It has been difficult to extract data from the solution. CipherHealth's executive leaders are aware.

Sep 2023
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VP/Other Executive

Relationship

CipherHealth has been really easy to work with and get ahold of. Our representative, who is our...

Sep 2023
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VP/Other Executive

Relationship, Product, Value

The product allows us to perform outreach to our members armed with information as opposed to doing...

Sep 2023
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VP/Other Executive

Product

It would be theoretically helpful if CipherHealth had the ability to do some more sophisticated...

Sep 2023
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Director

Product, Value

CipherOutreach has been an integral part of our patient experience journey, and we have been able to...

Sep 2023
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Director

Relationship

CipherHealth's support has been up and down. To their credit, when we have had concerns about a...

Sep 2023
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Director

Loyalty, Product

CipherHealth is going in a lot of different directions. One of the things they showed us is a...

Sep 2023
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Director

Value

When we signed on with CipherHealth, they were still developing some of the outreach system while we...

Sep 2023
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Director

Product

One of the pieces of functionality we have through CipherHealth is appointment confirmation. So if I...

Sep 2023
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Director

Relationship, Product

We have been struggling with consistent reporting from CipherHealth. At this time, there is still...

Sep 2023
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VP/Other Executive

Relationship, Product, Value

Everything is working well with CipherOutreach. We have fully integrated the product, and it has...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

The biggest thing for us with CipherHealth’s support is they had a support system, but it was...

Aug 2023
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VP/Other Executive

Culture, Value

CipherHealth is challenging in the space of avoiding charging for things. Part of the issue is the...

Aug 2023
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CEO/President

Product

We would like to see CipherHealth simplify their documentation requirements. In order for us to...

Aug 2023
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CEO/President

Relationship

We have found CipherOutreach to be very responsive when we want to change scripts or do other things....

Aug 2023
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CEO/President

Relationship

Before CipherHealth's management changed, the staff was very proactive in doing training and...

Aug 2023
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CEO/President

Product, Value

CipherOutreach is a great tool for managing our human resources. We are a large health plan, so we...

Aug 2023
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Analyst/Coordinator

Relationship

Over the years, the vendor’s executive involvement has ebbed and flowed. As the vendor has grown,...

Aug 2023
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Analyst/Coordinator

Relationship, Product

CipherHealth includes SMS texting in their outreach program, and their voice product is very...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

One thing with CipherOutreach is it is a separate platform from our population health solution. The...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

For the staff members who use the tool, CipherOutreach is very seamless. It is very straightforward...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

CipherHealth has been a really great partner with us in setting up new and innovative modules in the...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Proactivity has been a bit of a struggle with CipherHealth. They have processes in place for when...

Aug 2023
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(0)
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VP/Other Executive

Loyalty, Value

CipherOutreach has some functionality that we are going to transition over to another vendor's...

Jul 2023
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(0)
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VP/Other Executive

Relationship

CipherHealth has been really slow to develop things. Their customers are pushing them on two-way...

Jul 2023
||
(0)
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VP/Other Executive

Culture, Value

There are two competing products that aren't at the level of development CipherOutreach is, but if...

Jun 2023
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VP/Other Executive

Relationship

CipherHealth has given us some access to things. Even when we have downtime on our app, it says that...

Jun 2023
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VP/Other Executive

Relationship

CipherHealth is very engaged with us and our team. They are proactive with us in terms of addressing...

Jun 2023
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Director

Relationship

Our relationship with CipherHealth is good. They are responsive and nimble. They have been able to...

May 2023
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(0)
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Director

Product, Value

We would buy CipherOutreach again. We have never had downtime with CipherOutreach.

May 2023
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(0)
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Director

Relationship

CipherHealth has gotten much more involved with our nursing department as a whole. CipherHealth has...

May 2023
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VP/Other Executive

Product, Value

We get a high response rate from end users. I don't think patients will stay on what they might...

May 2023
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(0)
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VP/Other Executive

Product

Our office staff within the medical practice doesn't use CipherOutreach. In one area of our...

May 2023
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VP/Other Executive

Operations

CipherHealth has a good implementation team, and they are good at recent upgrades, but it can take a...

May 2023
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(0)
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VP/Other Executive

Loyalty

CipherHealth is the one vendor I haven't reduced during our financial troubles. We are actually...

May 2023
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Director

Relationship, Relationship

As a company, CipherHealth offers a nice balance. The timing has not been right, but if we could, we...

Apr 2023
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Director

Relationship, Relationship

CipherHealth's calls are really as easy as they can get if someone is not going to talk to a real...

Apr 2023
||
(0)
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Director

Relationship, Relationship

CipherHealth is very responsive, and their people work very hard.

Apr 2023
||
(0)
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Director

Value, Value

CipherOutreach is incredibly reasonably priced, and so what I get for what I pay is really quite good....

Apr 2023
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