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CipherOutreach Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Manager

Operations, Value

The implementation was pretty seamless, and it has been great and easy to learn. It is very...

Apr 2025
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Manager

Relationship

When there are outages, I get notified by CipherHealth almost immediately. I also get alerts on what...

Apr 2025
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Manager

Product, Value

The CipherOutreach calls in different languages have been very meaningful and impactful for our...

Apr 2025
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Manager

Relationship

Sometimes it seems like people are confused about who is calling on CipherOutreach and why because...

Apr 2025
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Director

Product

CipherHealth could improve their capabilities by having bidirectional text messaging with our members....

Apr 2025
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Director

Relationship, Value

CipherHealth is very flexible in making sure that they can meet our needs. If we have something that...

Apr 2025
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VP/Other Executive

Product

CipherOutreach pulls a list out of our Epic EMR, but nothing goes back. There is a one-way...

Mar 2025
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VP/Other Executive

Relationship, Product, Value

CipherOutreach eases the staff members' burden of having to make so many physical phone calls and...

Mar 2025
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VP/Other Executive

Relationship, Product

CipherHealth has a really easy platform. I can think of one time when we had an issue, but every...

Mar 2025
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Value

With CipherOutreach, the ability to customize strategies for outreach has been great. The way we are...

Jan 2025
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Operations

This depends on each person, but sometimes we struggle a little bit with making sure that the person...

Jan 2025
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Product

It isn’t that CipherOutreach is difficult to use; it just takes a minute for new users to learn it....

Jan 2025
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Product, Value

Based on the competitors that exist now, I think I would buy CipherOutreach again. It is pretty much...

Jan 2025
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Relationship

CipherHealth’s support for upgrades is good. We frequently touch base, and things get resolved...

Jan 2025
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Director

Value

We are sort of mediocre about the value return of CipherOutreach. CipherHealth’s price point for us...

Dec 2024
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Director

Relationship

We have had some great representatives from CipherHealth, and we have had some very average to less...

Dec 2024
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Director

Value

It is difficult to incorporate CipherOutreach callbacks into a busy schedule, but that is more our...

Dec 2024
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Manager

Product

One problem we see with CipherOutreach is patient call fatigue. Patients are just getting inundated...

Dec 2024
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Manager

Value

Without CipherOutreach, there is no way that we could reach as many people for as many different...

Dec 2024
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Manager

Relationship

CipherHealth’s team is really helpful when we are building something. If I ever have an issue with,...

Dec 2024
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Manager

Product

With how CipherOutreach is set up, we generally call a patient, leave a message, call again, and...

Dec 2024
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Manager

Product

When I am in a patient's chart and am not finished reaching out to them, my mind goes to the close...

Dec 2024
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Manager

Relationship

There seems to be a large gap between CipherHealth’s higher and lower levels about what is going on...

Dec 2024
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Manager

Product

We would like a connection between CipherOutreach and our EHR so that CipherOutreach could pull out...

Dec 2024
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Manager

Product

I haven't had anyone indicate that they have problems with CipherOutreach when we connect with...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

We are leaving CipherHealth in the near future. CipherOutreach wasn't originally intended for the...

Dec 2024
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VP/Other Executive

Product, Value

With CipherHealth, we have been able to monitor patient satisfaction, so that has been good....

Dec 2024
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VP/Other Executive

Relationship, Value

CipherHealth is willing to charge us. Anything that we want to change will cost us no matter what....

Dec 2024
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VP/Other Executive

Operations

We really haven't had any training from CipherHealth. CipherHealth could improve training by...

Dec 2024
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VP/Other Executive

Culture, Relationship

No one from CipherHealth reaches out or connects with us. There is no support really present. When...

Dec 2024
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VP/Other Executive

Value

Our ED outreach calls were a big part of the negotiation. We have outreach calls in a number of...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

CipherHealth has some things on their road map, and they are pretty good at delivering what they say...

Dec 2024
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VP/Other Executive

Product, Value

We have really sold CipherOutreach to our clinicians by saying it catches the risky patients. The...

Dec 2024
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VP/Other Executive

Loyalty, Operations, Product

We implemented CipherHealth's product at one of our facilities, and it was seamless. We did look at...

Dec 2024
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Manager

Loyalty, Relationship, Product

There are things that I know that CipherHealth is doing that I like. I know they are developing...

Dec 2024
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Manager

Loyalty

At least for right now, we are not going to move forward with CipherHealth. We utilize another...

Dec 2024
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Manager

Relationship

CipherHealth's communication could probably be tightened up regarding upgrades. I learned that there...

Dec 2024
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Manager

Loyalty, Product

I would tell somebody thinking about going with CipherHealth that they are easy to work with....

Dec 2024
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Manager

Product

We did not have a standard rounding program in place prior to having CipherHealth. With their...

Dec 2024
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Manager

Relationship

I have been so pleased with CipherHealth's support. I think they are a small but mighty team, so I...

Dec 2024
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Analyst/Coordinator

Value

The outcomes or impact of CipherOutreach is through the reduction in readmissions and in patient...

Nov 2024
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Analyst/Coordinator

Relationship, Product

CipherHealth’s report packages are getting better, and they do have the ability to create or run...

Nov 2024
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Analyst/Coordinator

Operations, Product

CipherOutreach is easy to use on our end in terms of training staff and being able to have staff...

Nov 2024
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Director

Relationship, Operations, Product

CipherHealth hasn't really rolled out any new technology to us. They did a little bit of an upgrade...

Nov 2024
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Director

Product

What stands out with CipherOutreach is the ease of use. There are minimal steps required to go...

Nov 2024
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Director

Relationship

CipherHealth is really hard to get in touch with. The turnaround time on some of our issues is a...

Nov 2024
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Director

Relationship, Operations

The advice I would give others implementing CipherOutreach is when developing the questions that...

Nov 2024
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VP/Other Executive

Product

CipherHealth could potentially enhance CipherOutreach’s reporting capabilities. We are fine without...

Nov 2024
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VP/Other Executive

Culture, Product

I don't think that CipherHealth has delivered new technology. They presented one product that didn't...

Nov 2024
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VP/Other Executive

Relationship, Product

With CipherOutreach, the one thing that holds us back from expanding is the staffing requirements to...

Nov 2024
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VP/Other Executive

Product, Value

I like CipherOutreach’s ease of use. It is just a very simple product to incorporate, and using it...

Nov 2024
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VP/Other Executive

Relationship, Operations

I don't know that we have received any additional ongoing training from CipherHealth. We have mostly...

Nov 2024
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VP/Other Executive

Relationship, Product

Our elderly patients don't like CipherOutreach because they feel it is impersonal. We noticed some...

Oct 2024
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VP/Other Executive

Relationship

If we have a script that is problematic on the patient side or if we want to add something, it is...

Oct 2024
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VP/Other Executive

Loyalty

One of our goals is to have different products that work together. Even with rounding, we looked at...

Oct 2024
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Analyst/Coordinator

Operations, Product

I feel like we are still manually working the system. For example, when we do the rounds, they...

Oct 2024
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Analyst/Coordinator

Relationship, Product

There is nothing really innovative from CipherHealth. They just fix issues or bugs that clients...

Oct 2024
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Analyst/Coordinator

Relationship

A lot of times when we open a ticket with CipherHealth, they ask for extra information, but the...

Oct 2024
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Analyst/Coordinator

Product

Our IT team has challenges. We have lots of data duplication, and it is hard for us to pinpoint...

Oct 2024
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Analyst/Coordinator

Product

CipherHealth could have made the functionality of the dashboard more streamlined and easier or more...

Oct 2024
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Analyst/Coordinator

Product

There are some challenges in the functionality of CipherOutreach, such as locating things. It may be...

Oct 2024
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Analyst/Coordinator

Relationship

CipherHealth tries to keep their promises. Our customer success manager is great and means well, but...

Oct 2024
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VP/Other Executive

Product, Value

CipherOutreach can reach out to patients multiple times over hours when we are not working. Without...

Oct 2024
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VP/Other Executive

Product

Every so often, we don’t get the event notification service feed from CipherOutreach for some...

Oct 2024
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VP/Other Executive

Operations

The training from CipherHealth would be better if we actually had some training. We have had the...

Oct 2024
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(0)
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VP/Other Executive

Relationship

Whenever the interface in CipherOutreach doesn't seem to be working, we put in a ticket and get the...

Oct 2024
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VP/Other Executive

Product

CipherOutreach uses robocalls, not live calls. The robocalls aren’t too hard, and our patients...

Oct 2024
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CEO/President

Loyalty, Relationship, Value

We are currently evaluating whether we are going to continue with the product. What CipherHealth...

Sep 2024
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CEO/President

Product

The system is designed so that when the calls go out, they are segregated by health center. We use...

Sep 2024
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(0)
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CEO/President

Relationship

Our one primary goal in having CipherOutreach is to get the members to pick up the phone and answer...

Sep 2024
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CEO/President

Relationship, Product

The one frustration I have had with CipherHealth all these years is the titling of their reports....

Sep 2024
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CEO/President

Relationship

When we started out with CipherHealth, the former management team, and development team, they really...

Sep 2024
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CEO/President

Product

I don't really think there is anything CipherHealth can do to make the product easier for patients....

Sep 2024
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(0)
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CEO/President

Operations, Product

CipherHealth's documentation system is very complicated. It has too many clicks and functions that...

Sep 2024
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(0)
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CEO/President

Relationship

The vendor could improve by having an attitude of being more proactive. That was what we had with...

Sep 2024
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(0)
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VP/Other Executive

Relationship

I would recommend CipherHealth. They are a good vendor. Their support is good. We have real-time...

Aug 2024
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VP/Other Executive

Product

We have been expanding our clinical programs and have integrated CipherOutreach inside of our EHR,...

Aug 2024
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VP/Other Executive

Product

We use SMS and automated voice response with CipherOutreach, and our outreach rate is high. There...

Aug 2024
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VP/Other Executive

Loyalty

If this space continues to advance and bring additional technology, we haven't been given the road...

Aug 2024
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Director

Relationship

I have mixed feelings about saying this. We love CipherHealth, we love their leadership, and we love...

Aug 2024
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Director

Relationship

The vendor doesn’t keep all their promises. When the phone calls come to patients, the number that...

Aug 2024
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