CipherOutreach Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Operations, Value
The implementation was pretty seamless, and it has been great and easy to learn. It is very...
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Relationship
When there are outages, I get notified by CipherHealth almost immediately. I also get alerts on what...
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Product, Value
The CipherOutreach calls in different languages have been very meaningful and impactful for our...
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Relationship
Sometimes it seems like people are confused about who is calling on CipherOutreach and why because...
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Product
CipherHealth could improve their capabilities by having bidirectional text messaging with our members....
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Relationship, Value
CipherHealth is very flexible in making sure that they can meet our needs. If we have something that...
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Product
CipherOutreach pulls a list out of our Epic EMR, but nothing goes back. There is a one-way...
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Relationship, Product, Value
CipherOutreach eases the staff members' burden of having to make so many physical phone calls and...
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Relationship, Product
CipherHealth has a really easy platform. I can think of one time when we had an issue, but every...
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Value
With CipherOutreach, the ability to customize strategies for outreach has been great. The way we are...
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Operations
This depends on each person, but sometimes we struggle a little bit with making sure that the person...
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Product
It isn’t that CipherOutreach is difficult to use; it just takes a minute for new users to learn it....
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Product, Value
Based on the competitors that exist now, I think I would buy CipherOutreach again. It is pretty much...
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Relationship
CipherHealth’s support for upgrades is good. We frequently touch base, and things get resolved...
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Value
We are sort of mediocre about the value return of CipherOutreach. CipherHealth’s price point for us...
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Relationship
We have had some great representatives from CipherHealth, and we have had some very average to less...
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Value
It is difficult to incorporate CipherOutreach callbacks into a busy schedule, but that is more our...
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Product
One problem we see with CipherOutreach is patient call fatigue. Patients are just getting inundated...
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Value
Without CipherOutreach, there is no way that we could reach as many people for as many different...
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Relationship
CipherHealth’s team is really helpful when we are building something. If I ever have an issue with,...
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Product
With how CipherOutreach is set up, we generally call a patient, leave a message, call again, and...
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Product
When I am in a patient's chart and am not finished reaching out to them, my mind goes to the close...
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Relationship
There seems to be a large gap between CipherHealth’s higher and lower levels about what is going on...
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Product
We would like a connection between CipherOutreach and our EHR so that CipherOutreach could pull out...
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Product
I haven't had anyone indicate that they have problems with CipherOutreach when we connect with...
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Loyalty, Relationship
We are leaving CipherHealth in the near future. CipherOutreach wasn't originally intended for the...
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Product, Value
With CipherHealth, we have been able to monitor patient satisfaction, so that has been good....
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Relationship, Value
CipherHealth is willing to charge us. Anything that we want to change will cost us no matter what....
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Operations
We really haven't had any training from CipherHealth. CipherHealth could improve training by...
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Culture, Relationship
No one from CipherHealth reaches out or connects with us. There is no support really present. When...
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Value
Our ED outreach calls were a big part of the negotiation. We have outreach calls in a number of...
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Loyalty, Relationship
CipherHealth has some things on their road map, and they are pretty good at delivering what they say...
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Product, Value
We have really sold CipherOutreach to our clinicians by saying it catches the risky patients. The...
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Loyalty, Operations, Product
We implemented CipherHealth's product at one of our facilities, and it was seamless. We did look at...
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Loyalty, Relationship, Product
There are things that I know that CipherHealth is doing that I like. I know they are developing...
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Loyalty
At least for right now, we are not going to move forward with CipherHealth. We utilize another...
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Relationship
CipherHealth's communication could probably be tightened up regarding upgrades. I learned that there...
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Loyalty, Product
I would tell somebody thinking about going with CipherHealth that they are easy to work with....
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Product
We did not have a standard rounding program in place prior to having CipherHealth. With their...
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Relationship
I have been so pleased with CipherHealth's support. I think they are a small but mighty team, so I...
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Value
The outcomes or impact of CipherOutreach is through the reduction in readmissions and in patient...
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Relationship, Product
CipherHealth’s report packages are getting better, and they do have the ability to create or run...
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Operations, Product
CipherOutreach is easy to use on our end in terms of training staff and being able to have staff...
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Relationship, Operations, Product
CipherHealth hasn't really rolled out any new technology to us. They did a little bit of an upgrade...
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Product
What stands out with CipherOutreach is the ease of use. There are minimal steps required to go...
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Relationship
CipherHealth is really hard to get in touch with. The turnaround time on some of our issues is a...
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Relationship, Operations
The advice I would give others implementing CipherOutreach is when developing the questions that...
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Product
CipherHealth could potentially enhance CipherOutreach’s reporting capabilities. We are fine without...
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Culture, Product
I don't think that CipherHealth has delivered new technology. They presented one product that didn't...
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Relationship, Product
With CipherOutreach, the one thing that holds us back from expanding is the staffing requirements to...
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Product, Value
I like CipherOutreach’s ease of use. It is just a very simple product to incorporate, and using it...
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Relationship, Operations
I don't know that we have received any additional ongoing training from CipherHealth. We have mostly...
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Relationship, Product
Our elderly patients don't like CipherOutreach because they feel it is impersonal. We noticed some...
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Relationship
If we have a script that is problematic on the patient side or if we want to add something, it is...
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Loyalty
One of our goals is to have different products that work together. Even with rounding, we looked at...
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Operations, Product
I feel like we are still manually working the system. For example, when we do the rounds, they...
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Relationship, Product
There is nothing really innovative from CipherHealth. They just fix issues or bugs that clients...
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Relationship
A lot of times when we open a ticket with CipherHealth, they ask for extra information, but the...
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Product
Our IT team has challenges. We have lots of data duplication, and it is hard for us to pinpoint...
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Product
CipherHealth could have made the functionality of the dashboard more streamlined and easier or more...
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Product
There are some challenges in the functionality of CipherOutreach, such as locating things. It may be...
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Relationship
CipherHealth tries to keep their promises. Our customer success manager is great and means well, but...
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Product, Value
CipherOutreach can reach out to patients multiple times over hours when we are not working. Without...
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Product
Every so often, we don’t get the event notification service feed from CipherOutreach for some...
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Operations
The training from CipherHealth would be better if we actually had some training. We have had the...
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Relationship
Whenever the interface in CipherOutreach doesn't seem to be working, we put in a ticket and get the...
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Product
CipherOutreach uses robocalls, not live calls. The robocalls aren’t too hard, and our patients...
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Loyalty, Relationship, Value
We are currently evaluating whether we are going to continue with the product. What CipherHealth...
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Product
The system is designed so that when the calls go out, they are segregated by health center. We use...
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Relationship
Our one primary goal in having CipherOutreach is to get the members to pick up the phone and answer...
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Relationship, Product
The one frustration I have had with CipherHealth all these years is the titling of their reports....
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Relationship
When we started out with CipherHealth, the former management team, and development team, they really...
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Product
I don't really think there is anything CipherHealth can do to make the product easier for patients....
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Operations, Product
CipherHealth's documentation system is very complicated. It has too many clicks and functions that...
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Relationship
The vendor could improve by having an attitude of being more proactive. That was what we had with...
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Relationship
I would recommend CipherHealth. They are a good vendor. Their support is good. We have real-time...
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Product
We have been expanding our clinical programs and have integrated CipherOutreach inside of our EHR,...
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Product
We use SMS and automated voice response with CipherOutreach, and our outreach rate is high. There...
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Loyalty
If this space continues to advance and bring additional technology, we haven't been given the road...
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Relationship
I have mixed feelings about saying this. We love CipherHealth, we love their leadership, and we love...
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Relationship
The vendor doesn’t keep all their promises. When the phone calls come to patients, the number that...
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