CipherOutreach Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
There is some configuration that we have to do for every program that we create with CipherOutreach,...
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Product
CipherOutreach is hard to integrate with Epic. I don't know whether it is really on CipherHealth...
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Relationship, Product
There are probably better ways to do a patient call where we can have better responses. We want...
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Relationship
With CipherOutreach, we can reach out to a higher volume of patients at one time through automation....
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Product
CipherHealth could improve the reports that we are able to run on our own. There are some report...
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Relationship
Our biggest struggle is the changeover for employees. It feels like almost every year we are...
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Product
We like the bidirectional integration with CipherOutreach and our EHR because all of our care teams,...
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Culture, Relationship
We have had some pretty big gaps recently with CipherOutreach. When we first launched, there was a...
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Relationship
When we have needed to add a new user or to change a report, there have been some gaps when we have...
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Relationship, Operations
We have had a different account manager every year or two. There is some overlap when the current...
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Value
CipherOutreach is not terribly expensive. When the system works as intended, it gives us what we...
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Loyalty
We are exploring other options. Our EHR vendor is creating a similar product, so we are looking at...
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Product
I am utilizing CipherOutreach quite a bit for some of its reporting capabilities. It has been able...
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Relationship
If there are any issues, CipherHealth helps us resolve them. The vendor has even found solutions for...
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Relationship
I don't have a lot of constructive criticism for CipherHealth. They are doing better at promoting...
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Relationship
What I notice about CipherOutreach is that they spend a decent amount of time up front asking...
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Value
I have actually done some ROI calculations with CipherOutreach, and we have been able to...
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Relationship
CipherHealth is very patient driven. I like that about them. I do feel like they are very mission...
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Culture
I work with a lot of vendors, and I would say that CipherHealth has been remarkably flexible with...
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Relationship
We were looking at how we could equip our health professionals to reach, engage, and support more...
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Relationship, Operations
CipherHealth checks in with us regularly to see where we are about moving forward with things on our...
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Culture
CipherHealth doesn't charge us for everything. Our contract with them is a good contract.
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Product
If there were lines of AI that CipherHealth could add that would make a big impact, those would be...
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Loyalty
I don't have enough information about what else is in the market to say whether I would or wouldn't...
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Relationship
CipherHealth has kept all of their promises. Some people at CipherHealth are better and more...
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Relationship, Product, Value
We have added outreach programs with CipherHealth. We would also like to deepen our partnership with...
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Product
We use the tool for multiple initiatives, including nurse leader rounding, infection prevention, and...
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Product
CipherOutreach works well, but my number-one issue is the reporting. It isn't very easy to get...
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Operations
CipherHealth hasn't provided any training. In the last year, I don't think I have even communicated...
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Product, Value
CipherOutreach is an effective tool for the high volumes of people we are trying to reach out to....
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Product, Value
I wouldn't buy CipherOutreach again. We have done evaluations on it a couple of times. It seems like...
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Relationship
Regarding CipherOutreach meeting our needs, there was something unusual we experienced at one point....
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Relationship
I’m satisfied with CipherHealth’s web support people. They are generally able to resolve issues via...
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Product, Value
There are questions regarding how effective CipherOutreach is in reaching our patient population,...
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Loyalty, Product
With what CipherHealth is doing to enhance CipherOutreach visually, they are on the right track....
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Product
For us, the perfect system would be a dashboard where we could pick and choose widgets to create...
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Product
Everyone is getting really fancy with reports when we jump onto our dashboards, but the system never...
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Relationship
CipherHealth is easier to work with than some of our other vendors. With CipherHealth, we have one...
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Relationship
We have a lot of challenges, but the challenges are not independent of CipherHealth. Some of them...
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Operations
I'm not too satisfied with CipherHealth’s implementation services. Certain things weren't done...
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Operations
When CipherHealth is demoing CipherOutreach, the training is high quality and effective. However,...
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Product
CipherOutreach may not be very user-friendly for some people when they are closing issues on the...
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Product
In theory, CipherOutreach is supposed to have a lot of compatibility with our EHR, but the...
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Loyalty
I am hopeful about the AI from CipherHealth. It looks promising. However, I know it is not perfect....
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Relationship
CipherHealth’s support people ask a lot of follow-up questions. I give them all the information that...
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Relationship
I get emails when CipherHealth's server goes down for maintenance. It happens twice a year or...
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Relationship
I would tell someone looking to engage with CipherHealth to listen to a thorough demo and ask about...
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Operations, Value
The implementation was pretty seamless, and it has been great and easy to learn. It is very...
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Relationship
When there are outages, I get notified by CipherHealth almost immediately. I also get alerts on what...
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Product, Value
The CipherOutreach calls in different languages have been very meaningful and impactful for our...
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Relationship
Sometimes it seems like people are confused about who is calling on CipherOutreach and why because...
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Product
CipherHealth could improve their capabilities by having bidirectional text messaging with our members....
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Relationship, Value
CipherHealth is very flexible in making sure that they can meet our needs. If we have something that...
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Product
CipherOutreach pulls a list out of our Epic EMR, but nothing goes back. There is a one-way...
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Relationship, Product, Value
CipherOutreach eases the staff members' burden of having to make so many physical phone calls and...
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Relationship, Product
CipherHealth has a really easy platform. I can think of one time when we had an issue, but every...
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Value
With CipherOutreach, the ability to customize strategies for outreach has been great. The way we are...
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Operations
This depends on each person, but sometimes we struggle a little bit with making sure that the person...
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Product
It isn’t that CipherOutreach is difficult to use; it just takes a minute for new users to learn it....
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Product, Value
Based on the competitors that exist now, I think I would buy CipherOutreach again. It is pretty much...
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Relationship
CipherHealth’s support for upgrades is good. We frequently touch base, and things get resolved...
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Value
We are sort of mediocre about the value return of CipherOutreach. CipherHealth’s price point for us...
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Relationship
We have had some great representatives from CipherHealth, and we have had some very average to less...
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Value
It is difficult to incorporate CipherOutreach callbacks into a busy schedule, but that is more our...
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Product
One problem we see with CipherOutreach is patient call fatigue. Patients are just getting inundated...
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Value
Without CipherOutreach, there is no way that we could reach as many people for as many different...
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Relationship
CipherHealth’s team is really helpful when we are building something. If I ever have an issue with,...
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Product
With how CipherOutreach is set up, we generally call a patient, leave a message, call again, and...
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Product
When I am in a patient's chart and am not finished reaching out to them, my mind goes to the close...
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Relationship
There seems to be a large gap between CipherHealth’s higher and lower levels about what is going on...
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Product
We would like a connection between CipherOutreach and our EHR so that CipherOutreach could pull out...
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Product
I haven't had anyone indicate that they have problems with CipherOutreach when we connect with...
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Loyalty, Relationship
We are leaving CipherHealth in the near future. CipherOutreach wasn't originally intended for the...
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Product, Value
With CipherHealth, we have been able to monitor patient satisfaction, so that has been good....
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Relationship, Value
CipherHealth is willing to charge us. Anything that we want to change will cost us no matter what....
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Operations
We really haven't had any training from CipherHealth. CipherHealth could improve training by...
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Culture, Relationship
No one from CipherHealth reaches out or connects with us. There is no support really present. When...
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Value
Our ED outreach calls were a big part of the negotiation. We have outreach calls in a number of...
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Loyalty, Relationship
CipherHealth has some things on their road map, and they are pretty good at delivering what they say...
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Product, Value
We have really sold CipherOutreach to our clinicians by saying it catches the risky patients. The...
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Loyalty, Operations, Product
We implemented CipherHealth's product at one of our facilities, and it was seamless. We did look at...
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Loyalty, Relationship, Product
There are things that I know that CipherHealth is doing that I like. I know they are developing...
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Loyalty
At least for right now, we are not going to move forward with CipherHealth. We utilize another...
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Relationship
CipherHealth's communication could probably be tightened up regarding upgrades. I learned that there...
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Loyalty, Product
I would tell somebody thinking about going with CipherHealth that they are easy to work with....
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Product
We did not have a standard rounding program in place prior to having CipherHealth. With their...
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Relationship
I have been so pleased with CipherHealth's support. I think they are a small but mighty team, so I...
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