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CipherOutreach Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
CipherOutreach is pretty reliable. The only issues I have had are with internet connectivity or with...
We use CipherOutreach for some of our inpatient and outpatient satisfaction surveys. I find it user...
CipherHealth's biggest opportunity to improve the product is the use of AI to track trends.
Our customer agent is always responsive, and tickets to the support team get resolved quickly. I...
CipherHealth is always trying to come out with new things. Of course, they have products that I...
CipherHealth is a really good company. I've really had a very good experience with them. They're...
We have had turnover of account representatives, and this has caused gaps in communication....
The vendor is responsive to our needs and offers an innovative product that is user friendly. We...
The support services are inadequate, and the tool has become antiquated over time.
Whenever we have a short turnaround time, CipherHealth is able to implement things without any...
With CipherHealth, I'd like to see more analysis done on some of our projects and initiatives that...
CipherHealth is very collaborative. They’re open minded, innovative, and help us build solutions....
CipherOutreach helps us prioritize outreach to our patients and members and allows us to reach a...
There is some configuration that we have to do for every program that we create with CipherOutreach,...
CipherOutreach is hard to integrate with Epic. I don't know whether it is really on CipherHealth...
There are probably better ways to do a patient call where we can have better responses. We want...
With CipherOutreach, we can reach out to a higher volume of patients at one time through automation....
CipherHealth could improve the reports that we are able to run on our own. There are some report...
Our biggest struggle is the changeover for employees. It feels like almost every year we are...
We like the bidirectional integration with CipherOutreach and our EHR because all of our care teams,...
Commentary Summary
Comment Type Breakout