CipherOutreach Comments

 
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User Commentary

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Director

Service and Support

We really like our account manager, but CipherHealth from five years ago is vastly different from...

Sep 2020
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Director

Service and Support

There is some opportunity regarding the service of the products. Often, there have to be multiple...

Sep 2020
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VP/Other Executive

Interfacing and Integration

We converted to the vendor’s texting tool to help with appointment reminders. We have been working...

Aug 2020
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VP/Other Executive

Win/Loss - Why they were not selected (by non-clients)

We went with CipherHealth because we already had a relationship with them.

Aug 2020
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Manager

Functionality and Upgrades

We had an issue where when patients died, there was no way for the system to find out that the...

Aug 2020
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Manager

Relationship

CipherHealth keeps their promises more often than not, but there is a caveat. Until they fix the...

Aug 2020
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Manager

ROI / Cost (care and feeding)

CipherHealth does charge for every little thing. Whenever we want a module that is outside of our...

Aug 2020
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Manager

Functionality and Upgrades

We are renewing our contract for CipherOutreach. The product works really well. The physicians and...

Aug 2020
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Manager

Relationship

If it weren't for the fact that the physicians like the tool, we would look elsewhere because we...

Aug 2020
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VP/Other Executive

Service and Support

CipherHealth does very well with their ongoing support. The vendor is excellent and terrific at...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

CipherOutreach has been outstanding at driving tangible outcomes. It is not completely flawless, and...

Aug 2020
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VP/Other Executive

Future Outlook

Overall, I am very satisfied with the system. CipherHealth does what they are supposed to do, and...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

CipherHealth was involved with our organization for a few years. They helped us engage with clients...

Aug 2020
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VP/Other Executive

Future Outlook

The product is part of our long-term plans. We have had discussions with CipherHealth about future opportunities....

Aug 2020
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VP/Other Executive

Relationship

CipherHealth has been keeping all of their promises. They delivered the content in the volumes that...

Aug 2020
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VP/Other Executive

Implementation and Training

I would give CipherHealth a high rating for their implementation services, including their services...

Aug 2020
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VP/Other Executive

Relationship

CipherHealth's people are very effective communicators, and they understand the importance of...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Right now, the system is not supporting our integration goals, but I could see how it could support...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

For the purpose that we are using CipherOutreach, it meets all of our functionality needs, but I...

Aug 2020
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VP/Other Executive

Relationship

We use CipherOutreach for a specific purpose. CipherHealth is very adaptable, and they have a good...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are contracted with the vendor, so we get billed monthly. But we don't get billed for a specific...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor has done a great job whenever we have implemented or added upgrades. The vendor has...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

A lot of the training and follow-up falls on the on-site point person in terms of using the system....

Aug 2020
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Director

Functionality and Upgrades

Their system is fairly easy to use. The automation is helpful because we have connected with another...

Jul 2020
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Director

Functionality and Upgrades

Our reach rate at the ends of our calls is sometimes a challenge. CipherHealth really hasn’t given...

Jul 2020
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Director

Functionality and Upgrades

Sometimes the reporting is a little clunky. I want something that is easy to read. CipherHealth's...

Jul 2020
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Director

Service and Support

In terms of ongoing quality and web support, CipherHealth is very responsive to emails and our...

Jul 2020
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Director

ROI / Cost (care and feeding)

In the past, we have had some pretty big problems. We have looked into some other systems. When we...

Jul 2020
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Manager

Functionality and Upgrades

We are a health plan with thousands of members. We are able to reach those members far more quickly...

Jul 2020
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Manager

Relationship

The vendor does very well in understanding our uniqueness. We have had a relationship with the...

Jul 2020
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Manager

Service and Support

During the COVID-19 crisis, the vendor proactively provided resources and adaptations to our current...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

CipherOutreach provides a more cost-effective way to connect with discharged patients. Instead of us...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We haven't had very many recent changes. The system has been pretty stable. It doesn't go down, and...

Jun 2020
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CNO

Functionality and Upgrades

CipherOutreach is great for communicating with patients. It also helps with communication with other...

Jun 2020
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CNO

Relationship

CipherHealth is very good at meeting with us and communicating with us. We get great reports from...

Jun 2020
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Director

Functionality and Upgrades

The vendor has met our expectations, but they haven’t exceeded them. We have had a lot of hiccups...

Jun 2020
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Director

Functionality and Upgrades

When CipherOutreach is working well, it is a good system. But we have had some challenges with...

Jun 2020
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Director

Future Outlook

One thing that hasn’t been great with CipherHealth has been notifications. In the past, whenever...

Jun 2020
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Director

Other Observations & Comments

Our overall experience with CipherHealth has been moderate because we got to a point before COVID-19...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

I can't think of any functionality that I would like to be developed. We are pretty satisfied with...

Jun 2020
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Manager

Functionality and Upgrades

Through the COVID-19 crisis, CipherHealth has offered a lot of products to us. The vendor has done a...

Jun 2020
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Manager

Future Outlook

CipherOutreach is part of our long-term plans. If we don’t like a vendor’s product, we are pretty...

Jun 2020
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Manager

Service and Support

CipherHealth has kept their promises. Things could always be better in terms of account managers...

Jun 2020
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Manager

Implementation and Training

The implementation with CipherHealth was pretty good; they did a good job. I would recommend...

Jun 2020
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Manager

Future Outlook

In the future, my satisfaction with CipherHealth will probably be higher. I don’t think it will be...

Jun 2020
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CNO

Relationship

My team has been personally working with the CipherHealth team on reports and different...

Mar 2020
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CNO

Other Observations & Comments

Other than the initial training, we haven’t had ongoing training. When we reach out for additional...

Mar 2020
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CNO

Functionality and Upgrades

When it comes to the product working as reported, my biggest beef is the functionality of the...

Mar 2020
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CNO

Relationship

We are continuing to learn of more functionality that wasn’t part of the initial rollout. We are...

Mar 2020
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CNO

Functionality and Upgrades

We have an opportunity to be a little more prescriptive with updates and rolling out improvements...

Mar 2020
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CNO

Other Observations & Comments

My data analysts submits questions to CipherHealth, and sometimes there is a delay in the response....

Mar 2020
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CNO

Relationship

Initially, there was more involvement with the executives, but now we are just working on the...

Mar 2020
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CNO

Functionality and Upgrades

The number-one outcome we are achieving with the product is the ability to track the number of...

Mar 2020
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CNO

Lessons Learned

I would recommend the system to a peer or friend because the big thing for a healthcare organization...

Mar 2020
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CNO

Future Outlook

My satisfaction in a year will remain high. We have heard from some other sites about the wins they...

Mar 2020
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Director

Functionality and Upgrades

I don’t know of any new technology from CipherHealth, but the solution reduces our readmissions and...

Mar 2020
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Director

Relationship

The only issue I have with CipherHealth is with some changes in personnel, and there are some issues...

Mar 2020
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Manager

ROI / Cost (care and feeding)

I would definitely recommend CipherOutreach to a friend. It allows a health center like us to be...

Mar 2020
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Manager

Other Observations & Comments

In the past, I have liked CipherHealth's support. Their teams help us tailor our interfaces the way...

Mar 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

CipherHealth doesn't nickel-and-dime; they just charge us what is in the contract.

Mar 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The vendor was pretty accommodating about our initial training. There is no ongoing training, but we...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is pretty easy to use. But we don't have the whole toolset; we just have one simple part...

Mar 2020
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Analyst/Coordinator

Relationship

I am not sure who CipherHealth's executives are, but the client success managers are involved with us....

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

Hopefully, our satisfaction with the vendor isn't going to be any different in 12 months. The system...

Mar 2020
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Analyst/Coordinator

Interfacing and Integration

CipherHealth could improve their product's reporting functions, but we have given them some...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

CipherOutreach is our follow-up system to make sure patients are satisfied and ready to go home. We...

Feb 2020
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Director

Functionality and Upgrades

The vendor has upgraded their reports and other things, and that has been a positive thing....

Feb 2020
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Director

Other Observations & Comments

The vendor is quite acute care based. Globally speaking, they have pushed their digital rounding...

Feb 2020
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Director

Service and Support

Overall, the customer service from the vendor is really good. Whenever we have a concern or issue,...

Feb 2020
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Director

Technology

If we had been asked a year ago whether we would stay with CipherHealth, the answer would have been...

Feb 2020
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Director

ROI / Cost (care and feeding)

CipherOutreach is most likely not part of our long-term plans. We are investigating different...

Feb 2020
 Helpful

 or  to see details.

Director

Implementation and Training

CipherHealth did a good job with the implementation, and the product works as promoted. There is no...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

CipherOutreach is always asking about our goals and about how they can partner with us. We are...

Feb 2020
 Helpful

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Director

Other Observations & Comments

A year ago, our score for CipherOutreach's quality would have been a lot higher, but there are newer...

Feb 2020
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Director

Functionality and Upgrades

The ease of use has definitely gotten better over the years. In the beginning, the system wasn't...

Feb 2020
 Helpful

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Director

Technology

CipherHealth is stagnant in terms of new technology. We haven't had many new upgrades or reports. In...

Feb 2020
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Director

Service and Support

CipherHealth's support people are magnificent and proactive. They are pretty amazing and sometimes...

Feb 2020
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Director

Relationship

We don't expect to speak to the high-level executives. We are working-class people, so if there are...

Feb 2020
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Director

Future Outlook

CipherHealth isn't doing anything wrong, but we have found another system that we like better. We...

Feb 2020
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Director

Future Outlook

CipherHealth has done a very good job and has carved out an important part of the market. They have...

Feb 2020
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Manager

Sales and Contracting

CipherOutreach doesn't connect to an EMR, but there is data flow, and from that standpoint, the...

Feb 2020
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Manager

Lessons Learned

CipherHealth has a lot of technology that would totally meet my needs. Within the product, there...

Feb 2020
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Manager

Service and Support

Whenever I have had an issue, the individual that has been assigned to our account has always been...

Feb 2020
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Manager

Relationship

CipherHealth was very engaging. I never felt like we were just a contract or dollar. It felt like...

Feb 2020
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Manager

Relationship

I believe one of my primary CipherHealth contacts was an executive, and that person would link and...

Feb 2020