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CipherOutreach Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Service and Support
CipherHealth has been great. We weren't using them for certain things, and when we said we had a...
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Director
Service and Support
CipherOutreach is a tool that is very easy to use and configure. CipherHealth does a good job...
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Director
Relationship
I have a direct line to the executives at CipherHealth. I have somebody assigned to me. We meet with...
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Analyst/Coordinator
Service and Support
CipherHealth has been good during the COVID-19 crisis. We have a monthly call set up with them, and...
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Analyst/Coordinator
Functionality and Upgrades
CipherOutreach is a great way for us to get instantaneous feedback. It gives us something that we...
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Analyst/Coordinator
Functionality and Upgrades
I would like for CipherHealth to add prompts to the system. For example, if someone hasn't rounded,...
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Analyst/Coordinator
Functionality and Upgrades
We have a report for our ED rounds and a report for our inpatient rounds, but having a report that...
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Analyst/Coordinator
Functionality and Upgrades
CipherOutreach is very user friendly. The small icons and widgets are helpful. If someone has...
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Analyst/Coordinator
Functionality and Upgrades
The language component is very, very helpful. The system shows peoples' primary languages on their...
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Analyst/Coordinator
Functionality and Upgrades
I like the questions that CipherOutreach has. We changed the branching mechanism for the...
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Director
Service and Support
We really like our account manager, but CipherHealth from five years ago is vastly different from...
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Director
Service and Support
There is some opportunity regarding the service of the products. Often, there have to be multiple...
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VP/Other Executive
Interfacing and Integration
We converted to the vendor’s texting tool to help with appointment reminders. We have been working...
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VP/Other Executive
Win/Loss - Why they were not selected (by non-clients)
We went with CipherHealth because we already had a relationship with them.
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Manager
Functionality and Upgrades
We had an issue where when patients died, there was no way for the system to find out that the...
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Manager
Relationship
CipherHealth keeps their promises more often than not, but there is a caveat. Until they fix the...
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Manager
ROI / Cost (care and feeding)
CipherHealth does charge for every little thing. Whenever we want a module that is outside of our...
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Manager
Functionality and Upgrades
We are renewing our contract for CipherOutreach. The product works really well. The physicians and...
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Manager
Relationship
If it weren't for the fact that the physicians like the tool, we would look elsewhere because we...
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VP/Other Executive
Service and Support
CipherHealth does very well with their ongoing support. The vendor is excellent and terrific at...
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VP/Other Executive
Functionality and Upgrades
CipherOutreach has been outstanding at driving tangible outcomes. It is not completely flawless, and...
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VP/Other Executive
Future Outlook
Overall, I am very satisfied with the system. CipherHealth does what they are supposed to do, and...
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VP/Other Executive
Functionality and Upgrades
CipherHealth was involved with our organization for a few years. They helped us engage with clients...
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VP/Other Executive
Future Outlook
The product is part of our long-term plans. We have had discussions with CipherHealth about future opportunities....
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VP/Other Executive
Relationship
CipherHealth has been keeping all of their promises. They delivered the content in the volumes that...
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VP/Other Executive
Implementation and Training
I would give CipherHealth a high rating for their implementation services, including their services...
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VP/Other Executive
Relationship
CipherHealth's people are very effective communicators, and they understand the importance of...
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VP/Other Executive
Functionality and Upgrades
Right now, the system is not supporting our integration goals, but I could see how it could support...
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VP/Other Executive
Functionality and Upgrades
For the purpose that we are using CipherOutreach, it meets all of our functionality needs, but I...
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VP/Other Executive
Relationship
We use CipherOutreach for a specific purpose. CipherHealth is very adaptable, and they have a good...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We are contracted with the vendor, so we get billed monthly. But we don't get billed for a specific...
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Analyst/Coordinator
Service and Support
The vendor has done a great job whenever we have implemented or added upgrades. The vendor has...
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Analyst/Coordinator
Functionality and Upgrades
A lot of the training and follow-up falls on the on-site point person in terms of using the system....
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Director
Functionality and Upgrades
Their system is fairly easy to use. The automation is helpful because we have connected with another...
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Director
Functionality and Upgrades
Our reach rate at the ends of our calls is sometimes a challenge. CipherHealth really hasn’t given...
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Director
Functionality and Upgrades
Sometimes the reporting is a little clunky. I want something that is easy to read. CipherHealth's...
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Director
Service and Support
In terms of ongoing quality and web support, CipherHealth is very responsive to emails and our...
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Director
ROI / Cost (care and feeding)
In the past, we have had some pretty big problems. We have looked into some other systems. When we...
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Manager
Functionality and Upgrades
We are a health plan with thousands of members. We are able to reach those members far more quickly...
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Manager
Relationship
The vendor does very well in understanding our uniqueness. We have had a relationship with the...
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Manager
Service and Support
During the COVID-19 crisis, the vendor proactively provided resources and adaptations to our current...
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VP/Other Executive
Functionality and Upgrades
CipherOutreach provides a more cost-effective way to connect with discharged patients. Instead of us...
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VP/Other Executive
Functionality and Upgrades
We haven't had very many recent changes. The system has been pretty stable. It doesn't go down, and...
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CNO
Functionality and Upgrades
CipherOutreach is great for communicating with patients. It also helps with communication with other...
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CNO
Relationship
CipherHealth is very good at meeting with us and communicating with us. We get great reports from...
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Director
Functionality and Upgrades
The vendor has met our expectations, but they haven’t exceeded them. We have had a lot of hiccups...
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Director
Functionality and Upgrades
When CipherOutreach is working well, it is a good system. But we have had some challenges with...
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Director
Future Outlook
One thing that hasn’t been great with CipherHealth has been notifications. In the past, whenever...
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Director
Other Observations & Comments
Our overall experience with CipherHealth has been moderate because we got to a point before COVID-19...
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Analyst/Coordinator
Functionality and Upgrades
I can't think of any functionality that I would like to be developed. We are pretty satisfied with...
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Manager
Functionality and Upgrades
Through the COVID-19 crisis, CipherHealth has offered a lot of products to us. The vendor has done a...
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Manager
Future Outlook
CipherOutreach is part of our long-term plans. If we don’t like a vendor’s product, we are pretty...
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Manager
Service and Support
CipherHealth has kept their promises. Things could always be better in terms of account managers...
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Manager
Implementation and Training
The implementation with CipherHealth was pretty good; they did a good job. I would recommend...
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Manager
Future Outlook
In the future, my satisfaction with CipherHealth will probably be higher. I don’t think it will be...
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CNO
Relationship
My team has been personally working with the CipherHealth team on reports and different...
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CNO
Other Observations & Comments
Other than the initial training, we haven’t had ongoing training. When we reach out for additional...
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CNO
Functionality and Upgrades
When it comes to the product working as reported, my biggest beef is the functionality of the...
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CNO
Relationship
We are continuing to learn of more functionality that wasn’t part of the initial rollout. We are...
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CNO
Functionality and Upgrades
We have an opportunity to be a little more prescriptive with updates and rolling out improvements...
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CNO
Other Observations & Comments
My data analysts submits questions to CipherHealth, and sometimes there is a delay in the response....
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CNO
Relationship
Initially, there was more involvement with the executives, but now we are just working on the...
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CNO
Functionality and Upgrades
The number-one outcome we are achieving with the product is the ability to track the number of...
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CNO
Lessons Learned
I would recommend the system to a peer or friend because the big thing for a healthcare organization...
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CNO
Future Outlook
My satisfaction in a year will remain high. We have heard from some other sites about the wins they...
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Director
Functionality and Upgrades
I don’t know of any new technology from CipherHealth, but the solution reduces our readmissions and...
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Director
Relationship
The only issue I have with CipherHealth is with some changes in personnel, and there are some issues...
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Manager
ROI / Cost (care and feeding)
I would definitely recommend CipherOutreach to a friend. It allows a health center like us to be...
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Manager
Other Observations & Comments
In the past, I have liked CipherHealth's support. Their teams help us tailor our interfaces the way...
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Analyst/Coordinator
ROI / Cost (care and feeding)
CipherHealth doesn't nickel-and-dime; they just charge us what is in the contract.
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Analyst/Coordinator
Implementation and Training
The vendor was pretty accommodating about our initial training. There is no ongoing training, but we...
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Analyst/Coordinator
Functionality and Upgrades
The system is pretty easy to use. But we don't have the whole toolset; we just have one simple part...
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Analyst/Coordinator
Relationship
I am not sure who CipherHealth's executives are, but the client success managers are involved with us....
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Analyst/Coordinator
Relationship
Hopefully, our satisfaction with the vendor isn't going to be any different in 12 months. The system...
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Analyst/Coordinator
Interfacing and Integration
CipherHealth could improve their product's reporting functions, but we have given them some...
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Director
Functionality and Upgrades
CipherOutreach is our follow-up system to make sure patients are satisfied and ready to go home. We...
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Director
Functionality and Upgrades
The vendor has upgraded their reports and other things, and that has been a positive thing....
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Director
Other Observations & Comments
The vendor is quite acute care based. Globally speaking, they have pushed their digital rounding...
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Director
Service and Support
Overall, the customer service from the vendor is really good. Whenever we have a concern or issue,...
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Director
Technology
If we had been asked a year ago whether we would stay with CipherHealth, the answer would have been...
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Director
ROI / Cost (care and feeding)
CipherOutreach is most likely not part of our long-term plans. We are investigating different...
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Director
Implementation and Training
CipherHealth did a good job wit
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