CloudWave Inc. Application Hosting
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Brian Matsen
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KLAS Research Director - Brian Matsen
 
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User Commentary

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Director

Future Outlook

I did my due diligence in selecting a firm. CloudWave is a solid company with a great reputation; I...

Nov 2022
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Director

ROI and Cost

CloudWave charges us for every little thing, but every firm does; that is how firms make their...

Nov 2022
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Director

Tools and Methodology

CloudWave’s ticketing system is terrible. It needs a big overhaul. When we have an issue and open up...

Nov 2022
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Director

Win/Loss - Why they were selected (by current clients)

We brought in CloudWave because our previous firm decided they no longer wanted to be in the EMR...

Nov 2022
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Director

Other Observations

Things have improved with CloudWave’s team. We had an extremely rough start with them to the point...

Nov 2022
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Director

Relationship

In the beginning, we had several issues, but CloudWave has fixed those problems over time and given...

Nov 2022
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Director

Relationship

The firm’s sales team is very knowledgeable. When we are having issues, they tell us good things to...

Oct 2022
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Director

People and Knowledge

The firm has lived up to our expectations. They make recommendations that usually end up panning...

Oct 2022
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Director

ROI and Cost

Obviously, the firm charges us whenever we ask for more RAM or another server, but if we are calling...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

We looked at different firms, and CloudWave really stood out as having the best overall approach for...

Oct 2022
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Director

Project Results

The firm had their things delivered when they said they were going to have them delivered. Whenever...

Oct 2022
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Director

Tools and Methodology

The firm’s opportunity for growth would be in helping us with insights. They do give us insights,...

Oct 2022
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Manager

Project Results

I have had very little involvement with the executive team since we partnered. I am not sure that we...

Oct 2022
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Manager

Tools and Methodology

I really don’t have an issue with the staff, aside from one instance where someone did something...

Oct 2022
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Manager

Tools and Methodology

CloudWave does a great job at managing upgrades to services and sending notifications when space is...

Oct 2022
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Director

Sales and Contracting

CloudWave has had some turnover specifically in the sales department. They had a period when I...

Sep 2022
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Director

Project Results

I have high expectations because the application that CloudWave is hosting needs to be up and...

Sep 2022
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Director

Relationship

I get various email communications from CloudWave, whether those are from an executive or are...

Sep 2022
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Director

Project Results

There was a lull for a bit, and I got frustrated with CloudWave, but whatever the issues were, the...

Sep 2022
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Director

ROI and Cost

The biggest complaint I have with CloudWave is the cost. I haven't shopped around to know whether...

Sep 2022
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Director

People and Knowledge

When there is a problem, CloudWave is there for us. I have been on the phone all night with their...

Aug 2022
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Director

Other Observations

We were charged for a change. That charge was a fractionally small amount compared to what we pay on...

Aug 2022
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Director

People and Knowledge

We need CloudWave to push more strategically. They have other good products. We like the firm's...

Aug 2022
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Director

ROI and Cost

The price for the firm's services is fair, and we have no issues with the firm's services.

Aug 2022
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Director

People and Knowledge

Other than the challenge of getting in contact with the support team, the firm's service has been...

Aug 2022
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Director

People and Knowledge

Recently, CloudWave has been switching their service model, and I don’t agree with the way the...

Aug 2022
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Director

Tools and Methodology

The firm is very informative, and they let us know what new products are coming. They have meetings...

Aug 2022
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Director

Tools and Methodology

Previously, whenever we had to increase our capacity or make changes, we had to increase the change...

Aug 2022
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Director

Project Results

In the beginning, there was one department that was troublesome to connect with, but with...

Aug 2022
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Director

Tools and Methodology

Everything went pretty smoothly with CloudWave. We found a few bumps here and there, but the firm...

Jul 2022
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Director

Other Observations

The piece of the project with CloudWave that took the longest time was made slow due to everything...

Jul 2022
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Director

Sales and Contracting

The data centers and all of the networking storage are completely handled by CloudWave. We simply...

Jul 2022
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Director

ROI and Cost

It feels that CloudWave nickel-and-dimes us for every little thing at times. If we need a few...

Jul 2022
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CIO

People and Knowledge

We would have had a really hard time if we didn't have CloudWave. They have some people that are...

Jun 2022
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CIO

Relationship

CloudWave's level of support is pretty amazing. They had some struggles when we first went live, but...

Jun 2022
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CIO

ROI and Cost

CloudWave has been able to help us with managing the cost and scalability of our storage. They...

Jun 2022
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CIO

Tools and Methodology

I want to find ways to decrease costs, but I have to have a stable environment. Everything I have...

Jun 2022
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CIO

ROI and Cost

Most of the time, CloudWave avoids charging for every little thing. In our model, we pay for our...

Jun 2022
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Director

Relationship

CloudWave listens. I have had conversations with a lot of CloudWave's people. They have learned from...

Jun 2022
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Director

ROI and Cost

There is a dance when our EMR vendor tells us that we need more RAM on a server. We go to CloudWave,...

Jun 2022
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Director

People and Knowledge

CloudWave has had some changeover. We have had some really good people, and we have had some folks...

Jun 2022
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Director

Tools and Methodology

When we first started with CloudWave, we had a lot of growing pains. CloudWave didn't fully...

May 2022
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CIO

People and Knowledge

The firm is definitely in the category of a partner. We have a dedicated person from CloudWave's...

May 2022
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CIO

Project Results

I have had no issues with CloudWave. I am getting what I need out of the hosting arrangement....

May 2022
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CIO

ROI and Cost

There are incremental charges for adding a server or storage, but that is the way this business...

May 2022
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Director

Other Observations

I would probably use CloudWave again because there is really no other option for us short of hosting...

Apr 2022
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Director

Tools and Methodology

In terms of the overall building of the servers, the only drawback is that CloudWave builds the...

Apr 2022
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Director

ROI and Cost

CloudWave is notorious for their bait-and-switch routines. We started a project, and the firm told...

Apr 2022
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Director

Project Results

I have been pretty happy with the outcomes we have achieved by using CloudWave. CloudWave’s...

Apr 2022
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Director

ROI and Cost

We dump a lot of money into CloudWave, but we get a lot of value too. Without CloudWave, I would...

Apr 2022
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Director

Relationship

We are paying for support from CloudWave, and they aren't charging us for each ticket we put in, but...

Apr 2022
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Director

Project Results

One of CloudWave’s strengths is their uptime. We really haven't had a whole lot of downtime other...

Apr 2022
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CIO

People and Knowledge

The firm has done really well. We have a good partnership with them. We are happy with their...

Apr 2022
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CIO

Relationship

When I signed a contract with the firm, I was afraid of them getting bought and then having to deal...

Apr 2022
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CIO

Project Results

In our initial engagement with the firm, our expectations were just that we hoped everything worked....

Apr 2022
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CIO

Sales and Contracting

The firm spun things up for us and determined certain things that would work better for us. They...

Apr 2022
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CIO

Project Results

There was one collaboration the firm worked with us on that didn’t go as well or as fast as we had...

Apr 2022
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Director

Future Outlook

CloudWave doesn’t really need to improve anything. When we started our journey, they had the only...

Apr 2022
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Director

ROI and Cost

CloudWave charges us for every server and for added space, but they don’t charge us for service...

Apr 2022
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(0)
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Director

Project Results

It was a lot of work moving to CloudWave, but it was a good move. We have had a good experience with...

Apr 2022
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Director

Relationship

We have status calls with CloudWave on a regular basis. Their customer service manager and I have a...

Apr 2022
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Director

Other Observations

The go-live with CloudWave took way longer than I expected. There was an influx of new customers,...

Mar 2022
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Director

ROI and Cost

CloudWave is pretty good with pricing. I would always love to be charged less, but CloudWave only...

Mar 2022
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Director

Project Results

We have been hosted by a few different companies, and CloudWave has been the most responsive and...

Mar 2022
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Manager

Relationship

The CloudWave salesperson was extraordinarily good. And the implementation team was extremely...

Mar 2022
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Manager

Tools and Methodology

I really appreciate the fact that when we are doing consistent updates, the night crew that we do...

Mar 2022
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Manager

Project Results

I am really glad that we have migrated our servers to the cloud and that there is redundant disaster...

Mar 2022
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