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Joe VanDeGraaff
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KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Director

Relationship

SS&C Health is very service oriented. We have worked with them for so long and have a lot of good...

Jan 2023
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Manager

Relationship

We don't get a lot of suggestions from SS&C Health. We used to have a very robust user group, and we...

Dec 2022
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Manager

Relationship

The vendor could improve by being on top of legislation, having fixes for our problems, and being a...

Dec 2022
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Manager

Operations, Product

We haven't upgraded the product in a while, but we found some things during the implementation of...

Dec 2022
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Manager

Relationship, Value

The vendor had a vision a few years ago when they were asked to change the operating system from...

Dec 2022
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Manager

Relationship

The vendor has some long-term employees that do a nice job. When they are assigned to our cases,...

Dec 2022
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Manager

Relationship, Product

My main problem with the vendor is that they don’t meet regulations. They come up with solutions,...

Dec 2022
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Manager

Value

Whether we get our money’s worth is an interesting issue because the support fee we pay SS&C Health...

Dec 2022
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Manager

Product

I would recommend AMISYS Advance to a peer, but I would be very honest about the vendor’s...

Dec 2022
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CEO/President

Operations

We had a couple of examiners who were trained on new SS&C Health software, and the training went...

Dec 2022
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CEO/President

Relationship

There was an executive from SS&C Health who stayed in touch with me, but now I have no clue who is...

Dec 2022
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CEO/President

Value

There is room for improvement with SS&C Health's pricing, but the price we pay is comparable to what...

Dec 2022
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CEO/President

Product

I want the vendor to move faster with development. We are waiting on a separation of the UI, and...

Dec 2022
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CEO/President

Relationship

SS&C Health has great customer service, and we have good relationships with the vendor; they are...

Dec 2022
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CEO/President

Product

We do a lot with coordination of benefits inside AMISYS Advance. The product has the capacity to do...

Dec 2022
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CEO/President

Relationship

Whenever we work with SS&C Health, they respond quickly. We are efficient, and we go to the vendor...

Dec 2022
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Director

Loyalty, Relationship

SS&C Health has a new CEO that is in charge of the vendor's healthcare side. I have had some direct...

Oct 2022
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Director

Relationship

We have a dedicated support team, and they are great to work with. We have an account representative...

Oct 2022
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Director

Product

AMISYS Advance has a real-time integration with our care management software. That is the nicest...

Oct 2022
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Director

Relationship

SS&C Health has probably the best person at their organization over AMISYS Advance. Since that...

Oct 2022
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VP/Other Executive

Loyalty

We have been with SS&C Health for a long time, and they have gone through a lot of identity crises....

Sep 2022
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VP/Other Executive

Value

In general, SS&C Health doesn’t really nickel-and-dime us too much. Obviously, there are fees...

Sep 2022
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VP/Other Executive

Relationship

SS&C Health now has a monthly meeting for everybody who is upgrading things, so we are no longer...

Sep 2022
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VP/Other Executive

Loyalty

I wouldn’t recommend AMISYS Advance. The product might work for small start-ups and would probably...

Sep 2022
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VP/Other Executive

Relationship, Product

Whenever there are changes that SS&C Health needs to make to the system, they take months, if not...

Sep 2022
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VP/Other Executive

Relationship

Up until a couple of years ago, SS&C Health had a user group that was really run by their clients,...

Sep 2022
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VP/Other Executive

Relationship

SS&C Health has a key individual overseeing AMISYS Advance, and that individual has done a really...

Sep 2022
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VP/Other Executive

Relationship

Prior to the COVID-19 pandemic, we had an annual conference that was really focused on AMISYS...

Sep 2022
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VP/Other Executive

Operations

SS&C Health has some work to do regarding their training. Part of the challenge is that there are...

Sep 2022
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VP/Other Executive

Product

SS&C Health doesn’t have API calls. We can create and send files, but we would also like to be able...

Sep 2022
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VP/Other Executive

Loyalty, Relationship

SS&C Health has made some improvements in how they are running the product. One of the things that...

Sep 2022
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VP/Other Executive

Operations, Product

AMISYS Advance is pretty easy. Navigating the system is really not that difficult. Some of that ease...

Sep 2022
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VP/Other Executive

Relationship

SS&C Health knows what they need to do; I am just not sure the vendor has the right approach to...

Sep 2022
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VP/Other Executive

Product, Value

The vendor has a number of different modules that are built out and around AMISYS Advance. We don’t...

Sep 2022
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VP/Other Executive

Relationship

Timeliness is a little subjective. If something is an urgent issue, and we have had that thing...

Sep 2022
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VP/Other Executive

Loyalty

More often than not, we have to figure out how to do whatever we need to do in AMISYS Advance. We...

Sep 2022
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