DST Health Solutions Core Claims/Administration Solutions Comments

 
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CEO/President

Relationship

There was a point during this COVID-19 crisis where we talked to SS&C Health about a pricing change,...

Jun 2020
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CEO/President

Relationship

I would buy AMISYS Advance again based on what we know is on the market and what our satisfaction...

Jun 2020
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CEO/President

ROI / Cost (care and feeding)

SS&C Health avoids charging us for every little thing. We have other vendors that are always in our...

Jun 2020
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CEO/President

Implementation and Training

We haven’t had much training from SS&C Health because we have had the products for so long. The...

Jun 2020
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CEO/President

Other Observations & Comments

With AMISYS Advance, there isn’t a lot of interoperability on the call center side. We use the...

Jun 2020
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CEO/President

Relationship

Our end users are very adept with AMISYS Advance. It is easy to use. SS&C Health is always producing...

Jun 2020
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CEO/President

Relationship

We used to see and talk to SS&C Health's executives more frequently, but we don’t really see them...

Jun 2020
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COO

Other Observations & Comments

We have been told to stay on PowerSTEPP instead of going to a new platform. I am not sure that we...

May 2020
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VP/Other Executive

Future Outlook

If the decision were up to me, I would not buy the system again. The vendor’s name changed because...

Jan 2020
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VP/Other Executive

Relationship

The vendor is slow to respond, and I know that they have new leadership from SS&C Health. We were...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

We are in the process of doing an upgrade, but we have to change the configuration of the system....

Jan 2020
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VP/Other Executive

Technology

The system does what it is supposed to do. The system isn’t user friendly. It has a main-frame...

Jan 2020
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VP/Other Executive

Interfacing and Integration

The vendor doesn’t have a core set of APIs that integrate with other platforms. The system does...

Jan 2020
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VP/Other Executive

Technology

The vendor hasn’t been able to produce a road map for the platforms or how we can best leverage it...

Jan 2020
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VP/Other Executive

Relationship

Everything requires an escalation in order to gain traction from the vendor. The vendor takes too...

Jan 2020
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VP/Other Executive

Relationship

The vendor has no incentive to do better because they get paid on a per-member per-month model. The...

Jan 2020
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VP/Other Executive

Lessons Learned

I would tell others that the system provides the core functionality that they would need from an...

Jan 2020
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CIO

Functionality and Upgrades

PowerMHC is a 50-year-old system. It works as it was promoted; DST Health Solutions told us that...

Jan 2020
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CIO

Relationship

PowerMHC is an old piece of junk. There is nothing proactive about the vendor, and I have never...

Jan 2020
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CIO

Functionality and Upgrades

PowerMHC works; it is what it is. It is not terrible, and what little it does, it does okay.

Jan 2020
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CIO

ROI / Cost (care and feeding)

PowerMHC costs a fortune for having so few customers on it. There were probably thousands of...

Jan 2020
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Manager

Functionality and Upgrades

SS&C Health is not very flexible. They take a long time to market, and they are not very responsive...

Jan 2020
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Manager

Functionality and Upgrades

AMISYS Advance is user friendly on the front end. Our staff is used to it.

Jan 2020
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Manager

Functionality and Upgrades

The quality of the upgrades is terrible. The upgrades don’t always fit what is required of us, and...

Jan 2020
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Manager

Relationship

SS&C Health has definitely flexed their muscles at the clients of the former DST Health Solutions....

Jan 2020
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Manager

ROI / Cost (care and feeding)

The improvements that SS&C Health needs to make are around the quality of the upgrades and patches,...

Jan 2020
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Director

Service and Support

In terms of the quality of ongoing support, we have paid for a dedicated support representative, and...

Nov 2019
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Director

Other Observations & Comments

SS&C Health wants to work with us, and we have the executives involved. That is something that I...

Nov 2019
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Director

Future Outlook

Overall, the product works for us. Obviously, we had to create systems around it so that the product...

Nov 2019
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Director

Other Observations & Comments

There are many newer products on the market now that we could install, but at the time, PowerSTEPP...

Nov 2019
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Director

Functionality and Upgrades

In terms of the quality of the implementation services, there have been recent upgrades that have...

Nov 2019
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Director

Interfacing and Integration

We are having to ask the vendor to build APIs. The integration is not readily available.

Nov 2019
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Director

Functionality and Upgrades

The system has an AS/400 platform, so the end users use a green screen, and it is not user friendly....

Nov 2019
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Director

Functionality and Upgrades

We did not move away from PowerSTEPP completely because moving would have been very risky and very...

Nov 2019
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Director

Other Observations & Comments

In terms of delivering new technology, SS&C Health has recently committed to us that they will find...

Nov 2019
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Director

Relationship

Because we have had executive leadership involvement and a substantial budget to make the system...

Nov 2019
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Director

Relationship

We just had a series of meetings with the vendor’s executives. If I had been asked about the...

Nov 2019
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Director

ROI / Cost (care and feeding)

In terms of getting our money’s worth, we have had to pay for a lot of the upgrades that we have...

Nov 2019
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Director

Functionality and Upgrades

The vendor has basically taken off Exeter from their products and is now adding products around...

Oct 2019
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Director

Functionality and Upgrades

The software is pretty easy to use. We bring on new people, and I haven't heard anything about a...

Oct 2019
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Director

Relationship

We have actually met the vendor's CEO on the healthcare side. We have direct contact with the...

Oct 2019
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Analyst/Coordinator

Service and Support

SS&C Health's help desk was good when we called them. Once we figured out which of the two service...

Oct 2019
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Analyst/Coordinator

Service and Support

The technical people at SS&C Health, like the networking people and the network security people, are...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Our leadership decided to go to SS&C Health for pricing reasons, and that was like going from a...

Oct 2019
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CFO

Service and Support

Integrating things with PowerSTEPP has been very difficult. DST Health Solutions has not been able...

May 2019
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CFO

Relationship

Our day-to-day relationship with DST Health Solutions is great. They have good people who are easy...

May 2019
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VP/Other Executive

Future Outlook

At this point, PowerSTEPP is a dead product. We are trying to migrate off of it. PowerSTEPP was a...

Apr 2019
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VP/Other Executive

Future Outlook

We are planning on keeping AMISYS Advance for the foreseeable future because it is a much better...

Mar 2019
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CMO

Service and Support

DST Health Solutions has actually been pretty good since we have been with them. They have had their...

Mar 2019
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CMO

Technology

PowerSTEPP is very antiquated and just doesn't have the flexibility that we need to work in this...

Mar 2019
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Manager

Relationship

The executives have been very involved with us, and I have had direct conversations with them. But...

Mar 2019
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Manager

Future Outlook

I hope that my satisfaction with the system will be higher in the next year or so. I really hope...

Mar 2019
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Manager

Functionality and Upgrades

There was a lot of uncertainty with the SS&C acquisition and whether they would maintain the health...

Mar 2019
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Manager

ROI / Cost (care and feeding)

The system has a lot of functionality, but DST Health Solutions has their issues like any vendor....

Mar 2019
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Manager

Interfacing and Integration

The system doesn’t really fulfill our interoperability goals. We have to do a lot of that work...

Mar 2019
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Manager

Functionality and Upgrades

DST Health Solutions (DST) doesn’t have a lot of user involvement. They beta test their own business...

Mar 2019
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Manager

ROI / Cost (care and feeding)

DST Health Solutions is very slow to deliver new technology, and new things usually come out after...

Mar 2019
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Manager

Service and Support

All of DST Health Solutions’ support is reactive rather than proactive. The support people are...

Mar 2019
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Director

Other Observations & Comments

Our contract with DST Health Solutions was initially signed many years ago, and the setup was...

Jan 2019
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Director

Other Observations & Comments

We have taken on a lot of the work that DST Health Solutions had been doing for us. We have...

Jan 2019
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Director

Other Observations & Comments

Like any vendor, DST Health Solutions doesn’t keep all their promises. I don’t know whether they are...

Jan 2019
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Director

Functionality and Upgrades

We are trying to schedule an upgrade, but it looks like it will be more of a 2020 project. Hundreds...

Jan 2019
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Director

Functionality and Upgrades

I know that DST Health Solutions has had some trouble with the rollout of v.8.1.3. They forced...

Jan 2019
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Director

Functionality and Upgrades

We have a few years left in our contract. We aren’t working on an RFP right now, but things have to...

Jan 2019
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Director

Functionality and Upgrades

DST Health Solutions isn’t proactive in their applications regarding regulations and compliance....

Jan 2019
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Director

Technology

Our biggest pain point is DST Health Solutions’ lack of maturity with infrastructure. They struggle,...

Jan 2019
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Director

Other Observations & Comments

Originally, we thought that we would eventually migrate to DST Health Solutions’ Exeter platform....

Nov 2018
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Director

Other Observations & Comments

DST Health Solutions is responsible for keeping the product up to date, but we still are responsible...

Nov 2018
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Director

Service and Support

DST Health Solutions has created a new customer survey methodology. If DST Health Solutions scores...

Nov 2018
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Director

Functionality and Upgrades

In the near future, we may look at other products and replace PowerSTEPP. We want to look at a care...

Nov 2018
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Director

Future Outlook

PowerSTEPP is meeting our needs somewhat. We know that there is functionality that we will need in...

Nov 2018
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Director

Lessons Learned

We are working through changes that are happening with DST Health Solutions. SS&C has just purchased...

Nov 2018
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Manager

Other Observations & Comments

We were surprised when DST Health Solutions was acquired because they are very big. We should have...

Nov 2018
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Manager

Service and Support

DST Health Solutions has been floundering a bit since the acquisition. SS&C might have some good...

Nov 2018
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Manager

Service and Support

DST Health Solutions was acquired and then had a huge layoff. They laid off about 800 people,...

Nov 2018
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Manager

Service and Support

DST Health Solutions seems to be pulling back. They are being much less helpful to the user...

Nov 2018
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Manager

ROI / Cost (care and feeding)

We looked at some of DST Health Solutions' other products, but the prices were so astronomical that...

Nov 2018
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Manager

Future Outlook

DST Health Solutions is kicking off a customer-monitoring program. They are going to meet with...

Nov 2018
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VP/Other Executive

Functionality and Upgrades

Part of DST Health Solutions’ strategy was to modularize some of the system's functionality. They...

Nov 2018
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VP/Other Executive

Functionality and Upgrades

AMISYS Advance is DST Health Solutions’ core system, and it is one of the older options among vendor...

Nov 2018
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VP/Other Executive

Functionality and Upgrades

DST Health Solutions is stuck. Their investments didn’t pan out, so they have no money, no customer...

Nov 2018
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VP/Other Executive

Functionality and Upgrades

DST Health Solutions doesn't want us to judge them based on our experience with AMISYS Advance. They...

Nov 2018
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CIO

Other Observations & Comments

DST Health Solutions is currently merging with another company. That company is a purely financial...

Mar 2018
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CIO

Other Observations & Comments

DST Health Solutions' crown jewel is Argus, their pharmacy-benefit management software. That is the...

Mar 2018
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CIO

Functionality and Upgrades

We have had some issues with DST Health Solutions' quality of work. We aren't going to update to the...

Mar 2018