DST Health Solutions Core Claims/Administration Solutions
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Joe VanDeGraaff
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KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Director

There was a change of ownership with AMISYS Advance. The vendor was highlighting Exeter as their...

Feb 2022
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Director

We have had the product for a long time, but the vendor has not embraced a new technology platform....

Feb 2022
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CEO/President

The charges are consistent. If we are trying to do something with SS&C Health or they bring a...

Jan 2022
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CEO/President

Our last interoperability project was very successful, and we couldn’t have done it without SS&C...

Jan 2022
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CEO/President

We had some issues around integrated provider pricing where AMISYS Advance wasn’t working like SS&C...

Jan 2022
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CEO/President

The AMISYS Advance screen was characterized off a green screen type of layout, and SS&C Health is...

Jan 2022
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CEO/President

SS&C Health participates in discussions with our management team where we propose ideas, and for...

Jan 2022
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CEO/President

We have wondered why SS&C Health hasn’t moved into care management software. SS&C Health is a little...

Jan 2022
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CEO/President

We have a direct person at SS&C Health we can talk to for support and get responses back right away....

Jan 2022
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CEO/President

SS&C Health’s efforts to be proactive have greatly improved over the last few years. Things have...

Jan 2022
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CEO/President

We used to have executive-level discussions more often with SS&C Health past our normal account...

Jan 2022
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CEO/President

We are getting a good deal for AMISYS Advance from the relationship we have with the vendor and the...

Jan 2022
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CEO/President

We have been able to attract clients because of AMISYS Advance, and we have been able to do things...

Jan 2022
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CEO/President

We have been using the AMISYS Advance software for some time now, and our automatic adjudication...

Jan 2022
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CEO/President

SS&C Health keeps all their promises eventually, just not always on time. That is not so much with...

Jan 2022
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CEO/President

The vendor has a history of not giving us what we need for our regulatory framework. That has always...

Nov 2021
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CEO/President

The customer service modules that are embedded in the product aren't consumer friendly....

Nov 2021
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CEO/President

We have an account manager from SS&C Health who takes things up the food chain for us.

Nov 2021
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Director

A while ago, SS&C Health was a very viable vendor based on what our needs were. Now, they can no...

Aug 2021
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Director

The vendor doesn't have a centralized training department that provides training. They have...

Aug 2021
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Director

The vendor has improved their support. We now have regular meetings with them where we are able to...

Aug 2021
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Director

The solution's front end is very old technology. It takes us a long time to train people on how to...

Aug 2021
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Director

When our contract with SS&C Health expires, our process is to require an RFP. Then, we will decide...

Aug 2021
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Manager

The product is configurable, and for the most part, it works as promoted, but we have found some...

Aug 2021
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Manager

AMISYS Advance is a very robust tool, and it performs the service we want, but I don’t feel like...

Aug 2021
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Manager

The vendor’s weakness is the quality of the product. When I talk to people who have other products,...

Aug 2021
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Manager

The new releases are very buggy. We identify issues, and then the vendor gives us a release and says...

Aug 2021
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Manager

The basic releases don’t cost anything, but if I ask the vendor to add functionality, they want me...

Aug 2021
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Manager

DST Systems was sold to SS&C Health, which is a financial company, and that was very worrisome to us...

Aug 2021
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Manager

In terms of interoperability, the different software that the vendor promoted as being fully...

Aug 2021
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Manager

The support people do a nice job. When we call about an issue, we get help.

Aug 2021
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Manager

The vendor tends to be reactive. We brought an issue to them after we upgraded, and they told us the...

Aug 2021
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Manager

We haven’t had conferences with the vendor because of COVID-19. We haven’t even had a virtual...

Aug 2021
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Manager

The best piece of advice I would give to other providers is that they should partner with their...

Aug 2021
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Director

SS&C Health does a lot of proactive things. They reach out frequently. They try to put a lot of...

Jul 2021
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Director

We have executive discussions with SS&C Health about where we want to go on some things. We used to...

Jul 2021
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Director

AMISYS Advance is customizable. We have been working on another product that plugs into AMISYS...

Jul 2021
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Director

The vendor has training packages, so we can reach out to SS&C Health for training. They have...

Jul 2021
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Director

We get full access to the data, and that allows us to improve our interoperability.

Jul 2021
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Director

We like AMISYS Advance a lot. We are working with SS&C Health as a partner. We haven’t had issues....

Jul 2021
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