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User Commentary
Relationship
SS&C Health is very service oriented. We have worked with them for so long and have a lot of good...
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Relationship
We don't get a lot of suggestions from SS&C Health. We used to have a very robust user group, and we...
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Relationship
The vendor could improve by being on top of legislation, having fixes for our problems, and being a...
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Operations, Product
We haven't upgraded the product in a while, but we found some things during the implementation of...
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Relationship, Value
The vendor had a vision a few years ago when they were asked to change the operating system from...
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Relationship
The vendor has some long-term employees that do a nice job. When they are assigned to our cases,...
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Relationship, Product
My main problem with the vendor is that they don’t meet regulations. They come up with solutions,...
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Value
Whether we get our money’s worth is an interesting issue because the support fee we pay SS&C Health...
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Product
I would recommend AMISYS Advance to a peer, but I would be very honest about the vendor’s...
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Operations
We had a couple of examiners who were trained on new SS&C Health software, and the training went...
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Relationship
There was an executive from SS&C Health who stayed in touch with me, but now I have no clue who is...
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Value
There is room for improvement with SS&C Health's pricing, but the price we pay is comparable to what...
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Product
I want the vendor to move faster with development. We are waiting on a separation of the UI, and...
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Relationship
SS&C Health has great customer service, and we have good relationships with the vendor; they are...
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Product
We do a lot with coordination of benefits inside AMISYS Advance. The product has the capacity to do...
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Relationship
Whenever we work with SS&C Health, they respond quickly. We are efficient, and we go to the vendor...
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Loyalty, Relationship
SS&C Health has a new CEO that is in charge of the vendor's healthcare side. I have had some direct...
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Relationship
We have a dedicated support team, and they are great to work with. We have an account representative...
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Product
AMISYS Advance has a real-time integration with our care management software. That is the nicest...
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Relationship
SS&C Health has probably the best person at their organization over AMISYS Advance. Since that...
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Loyalty
We have been with SS&C Health for a long time, and they have gone through a lot of identity crises....
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Value
In general, SS&C Health doesn’t really nickel-and-dime us too much. Obviously, there are fees...
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Relationship
SS&C Health now has a monthly meeting for everybody who is upgrading things, so we are no longer...
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Loyalty
I wouldn’t recommend AMISYS Advance. The product might work for small start-ups and would probably...
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Relationship, Product
Whenever there are changes that SS&C Health needs to make to the system, they take months, if not...
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Relationship
Up until a couple of years ago, SS&C Health had a user group that was really run by their clients,...
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Relationship
SS&C Health has a key individual overseeing AMISYS Advance, and that individual has done a really...
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Relationship
Prior to the COVID-19 pandemic, we had an annual conference that was really focused on AMISYS...
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Operations
SS&C Health has some work to do regarding their training. Part of the challenge is that there are...
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Product
SS&C Health doesn’t have API calls. We can create and send files, but we would also like to be able...
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Loyalty, Relationship
SS&C Health has made some improvements in how they are running the product. One of the things that...
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Operations, Product
AMISYS Advance is pretty easy. Navigating the system is really not that difficult. Some of that ease...
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Relationship
SS&C Health knows what they need to do; I am just not sure the vendor has the right approach to...
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Product, Value
The vendor has a number of different modules that are built out and around AMISYS Advance. We don’t...
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Relationship
Timeliness is a little subjective. If something is an urgent issue, and we have had that thing...
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Loyalty
More often than not, we have to figure out how to do whatever we need to do in AMISYS Advance. We...
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