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DST Health Solutions Core Claims/Administration Solutions
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
User Commentary
Director
A while ago, SS&C Health was a very viable vendor based on what our needs were. Now, they can no...
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Director
The vendor doesn't have a centralized training department that provides training. They have...
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Director
The vendor has improved their support. We now have regular meetings with them where we are able to...
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Director
The solution's front end is very old technology. It takes us a long time to train people on how to...
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Director
When our contract with SS&C Health expires, our process is to require an RFP. Then, we will decide...
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Manager
The product is configurable, and for the most part, it works as promoted, but we have found some...
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Manager
AMISYS Advance is a very robust tool, and it performs the service we want, but I don’t feel like...
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Manager
The vendor’s weakness is the quality of the product. When I talk to people who have other products,...
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Manager
The new releases are very buggy. We identify issues, and then the vendor gives us a release and says...
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Manager
The basic releases don’t cost anything, but if I ask the vendor to add functionality, they want me...
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Manager
DST Systems was sold to SS&C Health, which is a financial company, and that was very worrisome to us...
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Manager
In terms of interoperability, the different software that the vendor promoted as being fully...
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Manager
The support people do a nice job. When we call about an issue, we get help.
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Manager
The vendor tends to be reactive. We brought an issue to them after we upgraded, and they told us the...
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Manager
We haven’t had conferences with the vendor because of COVID-19. We haven’t even had a virtual...
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Manager
The best piece of advice I would give to other providers is that they should partner with their...
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Director
SS&C Health does a lot of proactive things. They reach out frequently. They try to put a lot of...
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Director
We have executive discussions with SS&C Health about where we want to go on some things. We used to...
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Director
AMISYS Advance is customizable. We have been working on another product that plugs into AMISYS...
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Director
The vendor has training packages, so we can reach out to SS&C Health for training. They have...
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Director
We get full access to the data, and that allows us to improve our interoperability.
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Director
We like AMISYS Advance a lot. We are working with SS&C Health as a partner. We haven’t had issues....
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