DST Health Solutions Core Claims/Administration Solutions
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
There was a change of ownership with AMISYS Advance. The vendor was highlighting Exeter as their...
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We have had the product for a long time, but the vendor has not embraced a new technology platform....
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The charges are consistent. If we are trying to do something with SS&C Health or they bring a...
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Our last interoperability project was very successful, and we couldn’t have done it without SS&C...
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We had some issues around integrated provider pricing where AMISYS Advance wasn’t working like SS&C...
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The AMISYS Advance screen was characterized off a green screen type of layout, and SS&C Health is...
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SS&C Health participates in discussions with our management team where we propose ideas, and for...
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We have wondered why SS&C Health hasn’t moved into care management software. SS&C Health is a little...
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We have a direct person at SS&C Health we can talk to for support and get responses back right away....
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SS&C Health’s efforts to be proactive have greatly improved over the last few years. Things have...
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We used to have executive-level discussions more often with SS&C Health past our normal account...
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We are getting a good deal for AMISYS Advance from the relationship we have with the vendor and the...
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We have been able to attract clients because of AMISYS Advance, and we have been able to do things...
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We have been using the AMISYS Advance software for some time now, and our automatic adjudication...
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SS&C Health keeps all their promises eventually, just not always on time. That is not so much with...
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The vendor has a history of not giving us what we need for our regulatory framework. That has always...
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The customer service modules that are embedded in the product aren't consumer friendly....
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We have an account manager from SS&C Health who takes things up the food chain for us.
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A while ago, SS&C Health was a very viable vendor based on what our needs were. Now, they can no...
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The vendor doesn't have a centralized training department that provides training. They have...
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The vendor has improved their support. We now have regular meetings with them where we are able to...
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The solution's front end is very old technology. It takes us a long time to train people on how to...
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When our contract with SS&C Health expires, our process is to require an RFP. Then, we will decide...
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The product is configurable, and for the most part, it works as promoted, but we have found some...
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AMISYS Advance is a very robust tool, and it performs the service we want, but I don’t feel like...
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The vendor’s weakness is the quality of the product. When I talk to people who have other products,...
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The new releases are very buggy. We identify issues, and then the vendor gives us a release and says...
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The basic releases don’t cost anything, but if I ask the vendor to add functionality, they want me...
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DST Systems was sold to SS&C Health, which is a financial company, and that was very worrisome to us...
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In terms of interoperability, the different software that the vendor promoted as being fully...
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The support people do a nice job. When we call about an issue, we get help.
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The vendor tends to be reactive. We brought an issue to them after we upgraded, and they told us the...
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We haven’t had conferences with the vendor because of COVID-19. We haven’t even had a virtual...
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The best piece of advice I would give to other providers is that they should partner with their...
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SS&C Health does a lot of proactive things. They reach out frequently. They try to put a lot of...
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We have executive discussions with SS&C Health about where we want to go on some things. We used to...
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AMISYS Advance is customizable. We have been working on another product that plugs into AMISYS...
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The vendor has training packages, so we can reach out to SS&C Health for training. They have...
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We get full access to the data, and that allows us to improve our interoperability.
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We like AMISYS Advance a lot. We are working with SS&C Health as a partner. We haven’t had issues....
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