Conduent Payment Integrity Solutions (Post-Pay) Commentary
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Conduent has too much turnover in the folks we work with, so we don’t get much attention and...
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Relationship
The vendor is a good partner to work with. They are improving by getting a lot of the backroom...
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Operations
For training, we gave Conduent the information, and they went through and professionally worked on...
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Relationship
The vendor’s support team is extremely responsive and easy to access. Conduent works to complete all...
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Relationship
Conduent is on-site at the facilities, combing through our claims and comparing them to the...
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Relationship, Product
Conduent has gotten better. They had some issues with one of their applications, and when Conduent...
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Value
Conduent’s service is good. Their cost-benefit analysis system is good and supports electronic...
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Relationship
There are some processes and procedural things that Conduent has to make sure they abide by and stay...
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Relationship
When we have issues with the website, we reach out to our contact at Conduent, and they go to the IT...
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Product
Conduent's system does what it is supposed to do. It is pretty easy.
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Relationship, Value
Conduent is always looking for other opportunities to find us more money. Working with Conduent...
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Culture, Value
I would tell others that Conduent is very easy to work with. They like to bring things to our...
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Relationship
We have been having issues. Conduent’s lack of communication is a big concern for us right now,...
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Relationship, Product
We recently had some issues with the CaseLink website. Something stopped working, and my staff and I...
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Value
Conduent definitely recovers revenue for us. And Conduent gets a percentage of the recovery. There...
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Relationship
Conduent is reactive. And there is a lack of forward thinking. We are always chasing them for an...
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Relationship
I don’t have any issues with Conduent. They are very proactive. Conduent has been very consistent in...
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Relationship
Conduent provides excellent service. They are very proactive when they start noticing any kind of...
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Product
Our interface with the solution is very user friendly. It contains all the information we need to...
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Relationship
I have had great experiences with Conduent. Out of all of the vendors that I have worked with, they...
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Relationship
Our contact is very quick to answer us about things. My staff members who have questions usually...
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Product
When the vendor submits documentation, it is easy for me to pull, look at, and download that...
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Product
Conduent facilitates the accuracy of payment really well. For what Conduent does, there is an...
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Operations
Conduent doesn’t train us very much on functionality or best practices per se. They are trying to...
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Relationship
I enjoy working with Conduent. They are really on top of things and very responsive when I need...
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Relationship
Conduent is excellent, and we couldn't be happier with them. They send us our reports regularly, and...
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Relationship, Product
It would be nice if certain things we do with Conduent were automated, but that is something for our...
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Product
In terms of facilitating accurate payments, the solution is not 100% accurate, but it is pretty darn...
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Relationship
In terms of being a partner, the vendor is great. They do their job and do it well. We don't have a...
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Value
The vendor doesn’t nickel-and-dime us. In our cost structure, they don't have a choice. They only...
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Relationship
We changed our internal services, and that made Conduent change how they submit things to us. That...
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Relationship
When I need support, I have to go through an account manager who goes to somebody else, so the...
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Relationship
The vendor lacks proactive communication. Things are in a steady state. We haven't heard of anything...
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Relationship
The vendor meets our standards typically. They meet the measurable goals that they set for themselves....
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Loyalty, Relationship, Product
In terms of integration, we want the vendor to work on keeping their provider network. They need to...
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