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Cx360 Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Director

Culture, Operations

When we implemented Cx360, Core Solutions made commitments for out-of-the-box integration...

Apr 2025
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Director

Operations

What affects the quality of Core Solutions’ implementations is their internal repository of...

Apr 2025
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Director

Loyalty, Relationship

Cx360 is a solid, best-in-class application. The workflows are logical, and the functionality is...

Apr 2025
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COO

Relationship, Value

I have a very good relationship with Core Solutions’ leaders, and I don't want to have that break....

Apr 2025
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COO

Relationship, Product

Data organizations always want something today, but in my role, I understand that some things take...

Apr 2025
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COO

Loyalty

We have invested a lot in our partnership with Core Solutions, and we plan to keep them. We may add...

Apr 2025
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VP/Other Executive

Operations

Our training for Cx360 is mostly done by our training content or by trainings that we hold with our...

Apr 2025
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VP/Other Executive

Relationship

The system's upgrades will go fine. The only negatives that we have with the product are that things...

Apr 2025
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VP/Other Executive

Relationship, Product

I have talked with several companies, but I always stress to them that they will only get out of the...

Apr 2025
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VP/Other Executive

Operations

A big part of implementations has to do with making sure that things are correct. We double-check a...

Apr 2025
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VP/Other Executive

Loyalty, Product

At our organization, we do both behavioral health and specific billing and intakes. Most companies,...

Apr 2025
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VP/Other Executive

Product, Value

Overall, our experience with the system has been very good. There are a lot of other solutions out...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

We talk to Core Solutions constantly about where they are going in the future, and they do the same...

Apr 2025
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VP/Other Executive

Product

The vendor has provided us with a lot of tools to measure outcomes. A lot of the canned reports and...

Apr 2025
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CIO

Relationship

The good thing about Core Solutions is that the customer service is pretty good. They respond to any...

Apr 2025
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CIO

Product

What most attracts me about the product is being able to use the data. Lots of EHR products do not...

Apr 2025
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CIO

Loyalty

Unfortunately, we use Cx360. I haven't totally understood or checked into the new version of it. We...

Apr 2025
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Manager

Relationship

When someone is in our payer ledger working on things, the system tends to spin a lot, and that...

Mar 2025
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Manager

Product

We have been happy with Cx360 so far. Core Solutions has been very good at keeping their promises,...

Mar 2025
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Director

Loyalty, Product

We want to have an offline solution for Cx360, but there hasn't been much progress. I want to get...

Mar 2025
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Director

Loyalty

The only hesitation I have with Core Solutions' new platform is that we have yet to receive even a...

Mar 2025
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Director

Loyalty

Core Solutions showed us a lot of changes to the newest platform, and we were really excited about...

Mar 2025
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Director

Product

One ongoing issue that we have with Cx360 is system speed. We have a lot of staff members, and there...

Mar 2025
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Director

Relationship

Overall, Cx360 is a great product, and the vendor is generally very responsive to our needs. We have...

Mar 2025
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Director

Culture

I have asked the vendor for information on how we could extend our contract and avoid going to do an...

Mar 2025
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COO

Culture

I would buy Cx360 again because of the cost value. We looked at another product, and at the time,...

Nov 2024
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COO

Operations

We haven't really needed any ongoing training, so I'm judging Core Solutions' initial training. If I...

Nov 2024
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COO

Value

I am likely to recommend Core Solutions to a peer or a friend. And I would be unvarnished and say...

Nov 2024
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COO

Relationship

I know who to call at Core Solutions, and we are on a first-name basis. And when the person I call...

Nov 2024
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COO

Relationship

Every vendor puts out occasional emails saying that the vendor is going to have to take the system...

Nov 2024
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COO

Relationship

There is a language barrier with Core Solutions' executives. We certainly have people very high up...

Nov 2024
||
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COO

Loyalty, Relationship, Operations

We have dragged our feet on moving to the newer version of Cx360. We have had our ups and downs with...

Nov 2024
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Director

Operations, Product

We went live with Cx360, but not everything is finished. We are using the mandatory parts, but...

May 2024
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Director

Relationship

Core Solutions makes promises, but things don’t work in the end, and then we have to decide whether...

May 2024
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Director

Culture, Value

One thing that Core Solutions has been good at is charging. They are very lenient in charging for...

May 2024
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Director

Relationship

We have gotten on calls with the vendor's executives a few times, and there is some movement after...

May 2024
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Director

Operations

Core Solutions' product is not meeting our current needs. The vendor is accessible, but it seems...

May 2024
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