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Cx360 Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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December 2022
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User Commentary

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Director

Relationship

Core Solutions has a lot of experience with provider agencies that provide direct services. I think...

Mar 2024
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Director

Operations

Core Solutions is pretty good with implementations and upgrades. Sometimes there is fallout. When we...

Mar 2024
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Director

Relationship

Cx360 generally does exactly what Core Solutions says it will do. Sometimes there is a misalignment...

Mar 2024
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(0)
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Manager

Relationship, Product

We are very fortunate in our rapport with Core Solutions, and they go above and beyond for us. We...

Feb 2024
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(0)
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Manager

Relationship, Product

The product is easy to navigate for the most part, and Core Solutions has provided a terrific...

Feb 2024
||
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Manager

Relationship

Core Solutions could improve their overall ticket system. That is imperative because we are working...

Feb 2024
||
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Manager

Relationship

We have an issue currently, and Core Solutions is working to remedy it. Lately, the vendor has been...

Feb 2024
||
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Manager

Loyalty, Operations

Core Solutions has some small shortcomings, but I'm really excited about the change and everything,...

Feb 2024
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(0)
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Manager

Relationship, Operations, Product

Cx360 is intuitive. When we incorporate new features into it, our staff members can figure out those...

Jan 2024
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Manager

Relationship

Our relationship with Core Solutions is very good. We meet with the vendor's staff members regularly...

Jan 2024
||
(0)
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Manager

Culture

The vendor keeps all of their promises, but some promises take longer to fulfill than others. The...

Jan 2024
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Manager

Product

I would like to be able to void things in the solution. We can't void things right now. We can only...

Jan 2024
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Manager

Operations

Core Solutions hasn't provided any training.

Jan 2024
||
(0)
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Manager

Loyalty, Product, Value

Right now, the product isn't completely driving tangible outcomes for us, and that has to do with...

Jan 2024
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(0)
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Manager

Operations

Whether I would buy Cx360 again would depend on the size of the organization and how many clinicians...

Dec 2023
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Manager

Relationship

Core Solution’s major strength is that the staff is very responsible and very knowledgeable....

Dec 2023
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Manager

Loyalty

We are phasing out Cx360 soon and moving over to another EHR system. We just felt that we needed...

Dec 2023
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Director

Relationship

When Core Solutions promises us something, they will start developing an upgrade or a fix. A lot of...

Oct 2023
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Director

Loyalty, Relationship

The vendor is motivated to try to be in line with current EHR systems that are person centered and...

Oct 2023
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Director

Culture, Relationship

There are certain settings that other EHR vendors provide access to that Core Solutions doesn’t....

Sep 2023
||
(0)
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Director

Product

In terms of the workflow from an administrator’s standpoint, Cx360 has some built-in forms that come...

Sep 2023
||
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Director

Relationship

When we need support from Core Solutions, they are there, and we can get them on the phone, but they...

Sep 2023
||
(0)
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Director

Culture, Value

As far as pricing goes with Core Solutions, their product is not the most expensive, but that...

Sep 2023
||
(0)
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Director

Loyalty, Relationship

I don’t recommend Core Solutions, and if somebody asked me about them, I would tell that person to...

Sep 2023
||
(0)
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Director

Operations, Product

The platform is easy to use in general. There are some imperfections in Cx360, but the platform is...

Sep 2023
||
(0)
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Director

Relationship

Because I have used different EHR systems, I understand the type of services Core Solutions is...

Sep 2023
||
(0)
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Director

Product

Core Solutions makes us feel as if we are not doing anything in Cx360, and every little thing that...

Sep 2023
||
(0)
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Director

Relationship, Operations

We haven't gotten any new technology from Core Solutions since the implementation. Our...

Sep 2023
||
(0)
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Director

Relationship, Operations

When we come across and need to address an issue after working in the system, we first go into what...

Sep 2023
||
(0)
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Director

Operations

There is no real training from Core Solutions. If we go through the discovery process and complete...

Sep 2023
||
(0)
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COO

Relationship, Operations

I have good relationships with Core Solutions' top people and their implementation people. That is good....

Aug 2023
||
(0)
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COO

Operations, Product

I like how easy the product is to use. We have had Cx360 for a long time, so our people are more...

Aug 2023
||
(0)
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COO

Relationship, Product, Value

Cx360 drives tangible outcomes, but there are a couple of items that we have been waiting on for too...

Aug 2023
||
(0)
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COO

Relationship

In the beginning, the vendor was willing to work with us to customize and develop a product that...

Aug 2023
||
(0)
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CEO/President

Product

I am very frustrated with Core Solutions. Many of our users are out in the field with tablets. When...

Jun 2023
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(0)
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CEO/President

Loyalty

One of the reasons we went with Cx360 was that it gave us the ability to have an in-house person who...

Jun 2023
||
(0)
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CEO/President

Culture

We have been talking to the vendor for a long time about how Cx360 is not meeting our needs. We were...

Jun 2023
||
(0)
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