Cx360 Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Culture
I would buy Cx360 again because of the cost value. We looked at another product, and at the time,...
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Operations
We haven't really needed any ongoing training, so I'm judging Core Solutions' initial training. If I...
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Value
I am likely to recommend Core Solutions to a peer or a friend. And I would be unvarnished and say...
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Relationship
I know who to call at Core Solutions, and we are on a first-name basis. And when the person I call...
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Relationship
Every vendor puts out occasional emails saying that the vendor is going to have to take the system...
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Relationship
There is a language barrier with Core Solutions' executives. We certainly have people very high up...
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Loyalty, Relationship, Operations
We have dragged our feet on moving to the newer version of Cx360. We have had our ups and downs with...
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Operations, Product
We went live with Cx360, but not everything is finished. We are using the mandatory parts, but...
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Relationship
Core Solutions makes promises, but things don’t work in the end, and then we have to decide whether...
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Culture, Value
One thing that Core Solutions has been good at is charging. They are very lenient in charging for...
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Relationship
We have gotten on calls with the vendor's executives a few times, and there is some movement after...
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Operations
Core Solutions' product is not meeting our current needs. The vendor is accessible, but it seems...
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Relationship
Core Solutions has a lot of experience with provider agencies that provide direct services. I think...
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Operations
Core Solutions is pretty good with implementations and upgrades. Sometimes there is fallout. When we...
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Relationship
Cx360 generally does exactly what Core Solutions says it will do. Sometimes there is a misalignment...
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Relationship, Product
We are very fortunate in our rapport with Core Solutions, and they go above and beyond for us. We...
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Relationship, Product
The product is easy to navigate for the most part, and Core Solutions has provided a terrific...
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Relationship
Core Solutions could improve their overall ticket system. That is imperative because we are working...
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Relationship
We have an issue currently, and Core Solutions is working to remedy it. Lately, the vendor has been...
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Loyalty, Operations
Core Solutions has some small shortcomings, but I'm really excited about the change and everything,...
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Relationship, Operations, Product
Cx360 is intuitive. When we incorporate new features into it, our staff members can figure out those...
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Relationship
Our relationship with Core Solutions is very good. We meet with the vendor's staff members regularly...
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Culture
The vendor keeps all of their promises, but some promises take longer to fulfill than others. The...
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Product
I would like to be able to void things in the solution. We can't void things right now. We can only...
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Operations
Core Solutions hasn't provided any training.
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Loyalty, Product, Value
Right now, the product isn't completely driving tangible outcomes for us, and that has to do with...
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Operations
Whether I would buy Cx360 again would depend on the size of the organization and how many clinicians...
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Relationship
Core Solution’s major strength is that the staff is very responsible and very knowledgeable....
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Loyalty
We are phasing out Cx360 soon and moving over to another EHR system. We just felt that we needed...
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