Cx360 Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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Director

Operations, Product

We went live with Cx360, but not everything is finished. We are using the mandatory parts, but...

May 2024
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Director

Relationship

Core Solutions makes promises, but things don’t work in the end, and then we have to decide whether...

May 2024
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Director

Culture, Value

One thing that Core Solutions has been good at is charging. They are very lenient in charging for...

May 2024
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Director

Relationship

We have gotten on calls with the vendor's executives a few times, and there is some movement after...

May 2024
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Director

Operations

Core Solutions' product is not meeting our current needs. The vendor is accessible, but it seems...

May 2024
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Director

Relationship

Core Solutions has a lot of experience with provider agencies that provide direct services. I think...

Mar 2024
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Director

Operations

Core Solutions is pretty good with implementations and upgrades. Sometimes there is fallout. When we...

Mar 2024
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Director

Relationship

Cx360 generally does exactly what Core Solutions says it will do. Sometimes there is a misalignment...

Mar 2024
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Manager

Relationship, Product

We are very fortunate in our rapport with Core Solutions, and they go above and beyond for us. We...

Feb 2024
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Manager

Relationship, Product

The product is easy to navigate for the most part, and Core Solutions has provided a terrific...

Feb 2024
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Manager

Relationship

Core Solutions could improve their overall ticket system. That is imperative because we are working...

Feb 2024
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Manager

Relationship

We have an issue currently, and Core Solutions is working to remedy it. Lately, the vendor has been...

Feb 2024
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Manager

Loyalty, Operations

Core Solutions has some small shortcomings, but I'm really excited about the change and everything,...

Feb 2024
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Manager

Relationship, Operations, Product

Cx360 is intuitive. When we incorporate new features into it, our staff members can figure out those...

Jan 2024
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Manager

Relationship

Our relationship with Core Solutions is very good. We meet with the vendor's staff members regularly...

Jan 2024
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Manager

Culture

The vendor keeps all of their promises, but some promises take longer to fulfill than others. The...

Jan 2024
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Manager

Product

I would like to be able to void things in the solution. We can't void things right now. We can only...

Jan 2024
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Manager

Operations

Core Solutions hasn't provided any training.

Jan 2024
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Manager

Loyalty, Product, Value

Right now, the product isn't completely driving tangible outcomes for us, and that has to do with...

Jan 2024
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Manager

Operations

Whether I would buy Cx360 again would depend on the size of the organization and how many clinicians...

Dec 2023
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Manager

Relationship

Core Solution’s major strength is that the staff is very responsible and very knowledgeable....

Dec 2023
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Manager

Loyalty

We are phasing out Cx360 soon and moving over to another EHR system. We just felt that we needed...

Dec 2023
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Director

Relationship

When Core Solutions promises us something, they will start developing an upgrade or a fix. A lot of...

Oct 2023
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Director

Loyalty, Relationship

The vendor is motivated to try to be in line with current EHR systems that are person centered and...

Oct 2023
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