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Cx360
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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Featured  Report

Transitions of Care 2022: What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
Transitions of Care 2022:
What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
December 2022
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User Commentary

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Director

Implementation and Training

We would like better training for Cx360. We had a lot of issues with the data migration from our old...

Mar 2023
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Director

Functionality and Upgrades

The product is very customizable based on how the end user wants the charts and reporting functions...

Mar 2023
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Manager

Relationship

Our upper management knows how efficiently Cx360 works for us. They know that the billing is going...

Feb 2023
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Manager

Service and Support

The one thing Core Solutions already improved was their overall support. They are much more...

Feb 2023
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Manager

Other Observations & Comments

We definitely need to upgrade, but to Core Solutions' credit, Cx360 is still working for us. We have...

Feb 2023
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Manager

Functionality and Upgrades

For what we use Cx360 for, I would buy the solution again. From a billing standpoint, Cx360 works...

Feb 2023
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Manager

Functionality and Upgrades

Cx360 is not overwhelming when I first log in. Before this product, we were on paper, so we...

Feb 2023
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Manager

Implementation and Training

We had a good transition from paper to electronic processes, and the transition didn’t completely...

Feb 2023
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Analyst/Coordinator

Service and Support

We have been having some difficulty with the billing. We haven't had any success, and we have been...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

One issue is that our users are not happy with the navigation because there are just too many...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Every time we do an upgrade, something gets lost. Before we do an upgrade, we have to tell the...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

We want to have one central unit to accommodate all our clients regardless of the program. However,...

Jan 2023
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Analyst/Coordinator

Service and Support

When we submit tickets, the vendor tells us that they got our request and are going to work on it....

Jan 2023
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Analyst/Coordinator

Service and Support

If we don't ask for training, the vendor won't remind us that they have seen a certain error...

Jan 2023
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Analyst/Coordinator

Service and Support

The vendor is pretty good at responding through the phone. As far as web meetings go, the vendor is...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

The system is very useful. If improvements were made within the application, it would definitely be...

Jan 2023
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Manager

Relationship

Core Solutions has expanded their development team, so they have been able to complete our tickets...

Nov 2022
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Manager

Service and Support

One of Core Solutions’ weaknesses is them not understanding what we are submitting in a ticket....

Nov 2022
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Manager

Implementation and Training

Core Solutions doesn't provide any training. I am constantly asking them for written documentation,...

Nov 2022
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Manager

Future Outlook

I have to push, but in the end, Core Solutions keeps their promises. They are also doing quite well...

Nov 2022
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Manager

Functionality and Upgrades

Cx360 is pretty easy to program. Most of the forms that our staff uses are custom built within the...

Oct 2022
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Manager

Future Outlook

We continue to have a couple of issues here and there with Cx360 that seem to take a while for the...

Oct 2022
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Manager

Relationship

Core Solution’s support team is their biggest strength. We have an amazing support team that we meet...

Oct 2022
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Manager

Future Outlook

I would tell a peer that with Cx360, there is a lot of clicking to get to where we need to be, but...

Oct 2022
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COO

Relationship

I have direct access to the vendor's executives, and they will help us if we are feeling stuck.

Jun 2022
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COO

Future Outlook

The MAR was a big pain point, but in the new version demo, I really liked some of the new dashboard...

Jun 2022
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COO

Functionality and Upgrades

We are working with our physicians who are very frustrated about how medications pull into different...

Jun 2022
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COO

ROI / Cost

If I was starting with a clean slate, I wouldn’t pick Cx360 knowing what I know now from my...

Jun 2022
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COO

Relationship

With enough reminders, the vendor keeps their promises. I put an immense amount of energy from my...

Jun 2022
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COO

ROI / Cost

I am very surprised at Core Solutions' lackadaisical approach. They are terrible at billing me, even...

Jun 2022
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COO

Functionality and Upgrades

The third-party prescription tool and MAR are two areas that are extremely difficult to get working,...

Jun 2022
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COO

Relationship

We have been under contract with Core Solutions for many years, but we are still on an old version...

Jun 2022
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COO

Functionality and Upgrades

The progress notes within the software are very important things that tie to billing. We added some...

Jun 2022
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COO

Service and Support

Core Solutions is not charging me for some design requests. The vendor understands that they should...

Jun 2022
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COO

Relationship

When things change in our state, we have to communicate those things to the vendor. I don't know...

May 2022
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COO

Relationship

I have a very close relationship with the vendor executives. I tend to not communicate with them...

May 2022
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COO

ROI / Cost

I tell other organizations that if they are looking for an excellent and expensive product, they...

May 2022
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COO

Other Observations & Comments

All of the problems we have can be solved. I want my satisfaction to be at the top of the scale a...

May 2022
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COO

Functionality and Upgrades

People are raving about the system's dashboard. Our program staff and managers can actually get...

May 2022
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COO

Functionality and Upgrades

There are certain forms that need to be completed for each client we take, and the vendor has...

May 2022
||
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COO

Relationship

When we receive regulatory changes from our state, our staff communicates those changes to the...

May 2022
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COO

Other Observations & Comments

We have some internal staff members who know a lot about the product, and because of that, we don't...

May 2022
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COO

Interfacing and Integration

Integration and interoperability are points we are working on with the vendor. We would like to be...

May 2022
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