Cx360 Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
The good thing about Core Solutions is that the customer service is pretty good. They respond to any...
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Product
What most attracts me about the product is being able to use the data. Lots of EHR products do not...
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Loyalty
Unfortunately, we use Cx360. I haven't totally understood or checked into the new version of it. We...
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Relationship
When someone is in our payer ledger working on things, the system tends to spin a lot, and that...
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Product
We have been happy with Cx360 so far. Core Solutions has been very good at keeping their promises,...
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Loyalty, Product
We want to have an offline solution for Cx360, but there hasn't been much progress. I want to get...
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Loyalty
The only hesitation I have with Core Solutions' new platform is that we have yet to receive even a...
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Loyalty
Core Solutions showed us a lot of changes to the newest platform, and we were really excited about...
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Product
One ongoing issue that we have with Cx360 is system speed. We have a lot of staff members, and there...
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Relationship
Overall, Cx360 is a great product, and the vendor is generally very responsive to our needs. We have...
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Culture
I have asked the vendor for information on how we could extend our contract and avoid going to do an...
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Culture
I would buy Cx360 again because of the cost value. We looked at another product, and at the time,...
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Operations
We haven't really needed any ongoing training, so I'm judging Core Solutions' initial training. If I...
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Value
I am likely to recommend Core Solutions to a peer or a friend. And I would be unvarnished and say...
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Relationship
I know who to call at Core Solutions, and we are on a first-name basis. And when the person I call...
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Relationship
Every vendor puts out occasional emails saying that the vendor is going to have to take the system...
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Relationship
There is a language barrier with Core Solutions' executives. We certainly have people very high up...
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Loyalty, Relationship, Operations
We have dragged our feet on moving to the newer version of Cx360. We have had our ups and downs with...
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Operations, Product
We went live with Cx360, but not everything is finished. We are using the mandatory parts, but...
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Relationship
Core Solutions makes promises, but things don’t work in the end, and then we have to decide whether...
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Culture, Value
One thing that Core Solutions has been good at is charging. They are very lenient in charging for...
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Relationship
We have gotten on calls with the vendor's executives a few times, and there is some movement after...
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Operations
Core Solutions' product is not meeting our current needs. The vendor is accessible, but it seems...
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