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Cx360 Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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Transitions of Care 2022: What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
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December 2022
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User Commentary

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Director

Relationship

When Core Solutions promises us something, they will start developing an upgrade or a fix. A lot of...

Oct 2023
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(0)
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Director

Loyalty, Relationship

The vendor is motivated to try to be in line with current EHR systems that are person centered and...

Oct 2023
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(0)
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Director

Culture, Relationship

There are certain settings that other EHR vendors provide access to that Core Solutions doesn’t....

Sep 2023
||
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Director

Product

In terms of the workflow from an administrator’s standpoint, Cx360 has some built-in forms that come...

Sep 2023
||
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Director

Relationship

When we need support from Core Solutions, they are there, and we can get them on the phone, but they...

Sep 2023
||
(0)
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Director

Culture, Value

As far as pricing goes with Core Solutions, their product is not the most expensive, but that...

Sep 2023
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Director

Loyalty, Relationship

I don’t recommend Core Solutions, and if somebody asked me about them, I would tell that person to...

Sep 2023
||
(0)
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Director

Operations, Product

The platform is easy to use in general. There are some imperfections in Cx360, but the platform is...

Sep 2023
||
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Director

Relationship

Because I have used different EHR systems, I understand the type of services Core Solutions is...

Sep 2023
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Director

Product

Core Solutions makes us feel as if we are not doing anything in Cx360, and every little thing that...

Sep 2023
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Director

Relationship, Operations

We haven't gotten any new technology from Core Solutions since the implementation. Our...

Sep 2023
||
(0)
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Director

Relationship, Operations

When we come across and need to address an issue after working in the system, we first go into what...

Sep 2023
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(0)
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Director

Operations

There is no real training from Core Solutions. If we go through the discovery process and complete...

Sep 2023
||
(0)
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COO

Relationship, Operations

I have good relationships with Core Solutions' top people and their implementation people. That is good....

Aug 2023
||
(0)
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COO

Operations, Product

I like how easy the product is to use. We have had Cx360 for a long time, so our people are more...

Aug 2023
||
(0)
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COO

Relationship, Product, Value

Cx360 drives tangible outcomes, but there are a couple of items that we have been waiting on for too...

Aug 2023
||
(0)
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COO

Relationship

In the beginning, the vendor was willing to work with us to customize and develop a product that...

Aug 2023
||
(0)
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CEO/President

Product

I am very frustrated with Core Solutions. Many of our users are out in the field with tablets. When...

Jun 2023
||
(0)
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CEO/President

Loyalty

One of the reasons we went with Cx360 was that it gave us the ability to have an in-house person who...

Jun 2023
||
(0)
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CEO/President

Culture

We have been talking to the vendor for a long time about how Cx360 is not meeting our needs. We were...

Jun 2023
||
(0)
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Director

Operations

We would like better training for Cx360. We had a lot of issues with the data migration from our old...

Mar 2023
||
(0)
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Director

Product

The product is very customizable based on how the end user wants the charts and reporting functions...

Mar 2023
||
(0)
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Manager

Relationship

Our upper management knows how efficiently Cx360 works for us. They know that the billing is going...

Feb 2023
||
(0)
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Manager

Relationship

The one thing Core Solutions already improved was their overall support. They are much more...

Feb 2023
||
(0)
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Manager

Loyalty, Product

We definitely need to upgrade, but to Core Solutions' credit, Cx360 is still working for us. We have...

Feb 2023
||
(0)
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Manager

Loyalty, Relationship, Product

For what we use Cx360 for, I would buy the solution again. From a billing standpoint, Cx360 works...

Feb 2023
||
(0)
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Manager

Product

Cx360 is not overwhelming when I first log in. Before this product, we were on paper, so we...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

We have been having some difficulty with the billing. We haven't had any success, and we have been...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

One issue is that our users are not happy with the navigation because there are just too many...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Every time we do an upgrade, something gets lost. Before we do an upgrade, we have to tell the...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty

We want to have one central unit to accommodate all our clients regardless of the program. However,...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

When we submit tickets, the vendor tells us that they got our request and are going to work on it....

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

If we don't ask for training, the vendor won't remind us that they have seen a certain error...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor is pretty good at responding through the phone. As far as web meetings go, the vendor is...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

The system is very useful. If improvements were made within the application, it would definitely be...

Jan 2023
||
(0)
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Analyst/Coordinator

Culture, Value

The costs are pretty reasonable. The vendor has done the upgrades without additional costs because...

Jan 2023
||
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