Commentary Summary
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User Commentary
Relationship
When Core Solutions promises us something, they will start developing an upgrade or a fix. A lot of...
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Loyalty, Relationship
The vendor is motivated to try to be in line with current EHR systems that are person centered and...
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Culture, Relationship
There are certain settings that other EHR vendors provide access to that Core Solutions doesn’t....
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Product
In terms of the workflow from an administrator’s standpoint, Cx360 has some built-in forms that come...
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Relationship
When we need support from Core Solutions, they are there, and we can get them on the phone, but they...
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Culture, Value
As far as pricing goes with Core Solutions, their product is not the most expensive, but that...
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Loyalty, Relationship
I don’t recommend Core Solutions, and if somebody asked me about them, I would tell that person to...
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Operations, Product
The platform is easy to use in general. There are some imperfections in Cx360, but the platform is...
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Relationship
Because I have used different EHR systems, I understand the type of services Core Solutions is...
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Product
Core Solutions makes us feel as if we are not doing anything in Cx360, and every little thing that...
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Relationship, Operations
We haven't gotten any new technology from Core Solutions since the implementation. Our...
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Relationship, Operations
When we come across and need to address an issue after working in the system, we first go into what...
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Operations
There is no real training from Core Solutions. If we go through the discovery process and complete...
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Relationship, Operations
I have good relationships with Core Solutions' top people and their implementation people. That is good....
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Operations, Product
I like how easy the product is to use. We have had Cx360 for a long time, so our people are more...
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Relationship, Product, Value
Cx360 drives tangible outcomes, but there are a couple of items that we have been waiting on for too...
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Relationship
In the beginning, the vendor was willing to work with us to customize and develop a product that...
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Product
I am very frustrated with Core Solutions. Many of our users are out in the field with tablets. When...
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Loyalty
One of the reasons we went with Cx360 was that it gave us the ability to have an in-house person who...
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Culture
We have been talking to the vendor for a long time about how Cx360 is not meeting our needs. We were...
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Operations
We would like better training for Cx360. We had a lot of issues with the data migration from our old...
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Product
The product is very customizable based on how the end user wants the charts and reporting functions...
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Relationship
Our upper management knows how efficiently Cx360 works for us. They know that the billing is going...
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Relationship
The one thing Core Solutions already improved was their overall support. They are much more...
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Loyalty, Product
We definitely need to upgrade, but to Core Solutions' credit, Cx360 is still working for us. We have...
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Loyalty, Relationship, Product
For what we use Cx360 for, I would buy the solution again. From a billing standpoint, Cx360 works...
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Product
Cx360 is not overwhelming when I first log in. Before this product, we were on paper, so we...
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Product
We have been having some difficulty with the billing. We haven't had any success, and we have been...
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Product
One issue is that our users are not happy with the navigation because there are just too many...
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Relationship, Product
Every time we do an upgrade, something gets lost. Before we do an upgrade, we have to tell the...
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Loyalty
We want to have one central unit to accommodate all our clients regardless of the program. However,...
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Relationship
When we submit tickets, the vendor tells us that they got our request and are going to work on it....
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Operations
If we don't ask for training, the vendor won't remind us that they have seen a certain error...
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Relationship
The vendor is pretty good at responding through the phone. As far as web meetings go, the vendor is...
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Product
The system is very useful. If improvements were made within the application, it would definitely be...
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Culture, Value
The costs are pretty reasonable. The vendor has done the upgrades without additional costs because...
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