Commentary Summary
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User Commentary
Implementation and Training
We would like better training for Cx360. We had a lot of issues with the data migration from our old...
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Functionality and Upgrades
The product is very customizable based on how the end user wants the charts and reporting functions...
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Relationship
Our upper management knows how efficiently Cx360 works for us. They know that the billing is going...
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Service and Support
The one thing Core Solutions already improved was their overall support. They are much more...
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Other Observations & Comments
We definitely need to upgrade, but to Core Solutions' credit, Cx360 is still working for us. We have...
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Functionality and Upgrades
For what we use Cx360 for, I would buy the solution again. From a billing standpoint, Cx360 works...
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Functionality and Upgrades
Cx360 is not overwhelming when I first log in. Before this product, we were on paper, so we...
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Implementation and Training
We had a good transition from paper to electronic processes, and the transition didn’t completely...
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Service and Support
We have been having some difficulty with the billing. We haven't had any success, and we have been...
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Functionality and Upgrades
One issue is that our users are not happy with the navigation because there are just too many...
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Functionality and Upgrades
Every time we do an upgrade, something gets lost. Before we do an upgrade, we have to tell the...
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Other Observations & Comments
We want to have one central unit to accommodate all our clients regardless of the program. However,...
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Service and Support
When we submit tickets, the vendor tells us that they got our request and are going to work on it....
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Service and Support
If we don't ask for training, the vendor won't remind us that they have seen a certain error...
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Service and Support
The vendor is pretty good at responding through the phone. As far as web meetings go, the vendor is...
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Other Observations & Comments
The system is very useful. If improvements were made within the application, it would definitely be...
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Relationship
Core Solutions has expanded their development team, so they have been able to complete our tickets...
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Service and Support
One of Core Solutions’ weaknesses is them not understanding what we are submitting in a ticket....
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Implementation and Training
Core Solutions doesn't provide any training. I am constantly asking them for written documentation,...
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Future Outlook
I have to push, but in the end, Core Solutions keeps their promises. They are also doing quite well...
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Functionality and Upgrades
Cx360 is pretty easy to program. Most of the forms that our staff uses are custom built within the...
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Future Outlook
We continue to have a couple of issues here and there with Cx360 that seem to take a while for the...
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Relationship
Core Solution’s support team is their biggest strength. We have an amazing support team that we meet...
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Future Outlook
I would tell a peer that with Cx360, there is a lot of clicking to get to where we need to be, but...
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Relationship
I have direct access to the vendor's executives, and they will help us if we are feeling stuck.
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Future Outlook
The MAR was a big pain point, but in the new version demo, I really liked some of the new dashboard...
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Functionality and Upgrades
We are working with our physicians who are very frustrated about how medications pull into different...
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ROI / Cost
If I was starting with a clean slate, I wouldn’t pick Cx360 knowing what I know now from my...
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Relationship
With enough reminders, the vendor keeps their promises. I put an immense amount of energy from my...
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ROI / Cost
I am very surprised at Core Solutions' lackadaisical approach. They are terrible at billing me, even...
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Functionality and Upgrades
The third-party prescription tool and MAR are two areas that are extremely difficult to get working,...
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Relationship
We have been under contract with Core Solutions for many years, but we are still on an old version...
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Functionality and Upgrades
The progress notes within the software are very important things that tie to billing. We added some...
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Service and Support
Core Solutions is not charging me for some design requests. The vendor understands that they should...
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Relationship
When things change in our state, we have to communicate those things to the vendor. I don't know...
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Relationship
I have a very close relationship with the vendor executives. I tend to not communicate with them...
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ROI / Cost
I tell other organizations that if they are looking for an excellent and expensive product, they...
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Other Observations & Comments
All of the problems we have can be solved. I want my satisfaction to be at the top of the scale a...
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Functionality and Upgrades
People are raving about the system's dashboard. Our program staff and managers can actually get...
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Functionality and Upgrades
There are certain forms that need to be completed for each client we take, and the vendor has...
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Relationship
When we receive regulatory changes from our state, our staff communicates those changes to the...
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Other Observations & Comments
We have some internal staff members who know a lot about the product, and because of that, we don't...
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Interfacing and Integration
Integration and interoperability are points we are working on with the vendor. We would like to be...
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