Cx360 Commentary
Filtered view: All

Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Operations, Product

We went live with Cx360, but not everything is finished. We are using the mandatory parts, but...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Core Solutions makes promises, but things don’t work in the end, and then we have to decide whether...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

One thing that Core Solutions has been good at is charging. They are very lenient in charging for...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have gotten on calls with the vendor's executives a few times, and there is some movement after...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Core Solutions' product is not meeting our current needs. The vendor is accessible, but it seems...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Core Solutions has a lot of experience with provider agencies that provide direct services. I think...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Core Solutions is pretty good with implementations and upgrades. Sometimes there is fallout. When we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cx360 generally does exactly what Core Solutions says it will do. Sometimes there is a misalignment...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We are very fortunate in our rapport with Core Solutions, and they go above and beyond for us. We...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The product is easy to navigate for the most part, and Core Solutions has provided a terrific...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Core Solutions could improve their overall ticket system. That is imperative because we are working...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have an issue currently, and Core Solutions is working to remedy it. Lately, the vendor has been...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

Core Solutions has some small shortcomings, but I'm really excited about the change and everything,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Cx360 is intuitive. When we incorporate new features into it, our staff members can figure out those...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our relationship with Core Solutions is very good. We meet with the vendor's staff members regularly...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The vendor keeps all of their promises, but some promises take longer to fulfill than others. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to be able to void things in the solution. We can't void things right now. We can only...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Core Solutions hasn't provided any training.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

Right now, the product isn't completely driving tangible outcomes for us, and that has to do with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Whether I would buy Cx360 again would depend on the size of the organization and how many clinicians...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Core Solution’s major strength is that the staff is very responsible and very knowledgeable....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are phasing out Cx360 soon and moving over to another EHR system. We just felt that we needed...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When Core Solutions promises us something, they will start developing an upgrade or a fix. A lot of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The vendor is motivated to try to be in line with current EHR systems that are person centered and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

There are certain settings that other EHR vendors provide access to that Core Solutions doesn’t....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In terms of the workflow from an administrator’s standpoint, Cx360 has some built-in forms that come...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we need support from Core Solutions, they are there, and we can get them on the phone, but they...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

As far as pricing goes with Core Solutions, their product is not the most expensive, but that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I don’t recommend Core Solutions, and if somebody asked me about them, I would tell that person to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The platform is easy to use in general. There are some imperfections in Cx360, but the platform is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Because I have used different EHR systems, I understand the type of services Core Solutions is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Core Solutions makes us feel as if we are not doing anything in Cx360, and every little thing that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We haven't gotten any new technology from Core Solutions since the implementation. Our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we come across and need to address an issue after working in the system, we first go into what...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There is no real training from Core Solutions. If we go through the discovery process and complete...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

I have good relationships with Core Solutions' top people and their implementation people. That is good....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

I like how easy the product is to use. We have had Cx360 for a long time, so our people are more...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product, Value

Cx360 drives tangible outcomes, but there are a couple of items that we have been waiting on for too...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

In the beginning, the vendor was willing to work with us to customize and develop a product that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I am very frustrated with Core Solutions. Many of our users are out in the field with tablets. When...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

One of the reasons we went with Cx360 was that it gave us the ability to have an in-house person who...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture

We have been talking to the vendor for a long time about how Cx360 is not meeting our needs. We were...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles