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Cx360 Comments
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Subject Expert
Commentary Summary
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User Commentary
COO
The vendor offers an employee training program, but we can do that internally. We have a partnership...
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COO
I like that you can catch the rejections in Cx360 before they get submitted. The side of the system...
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COO
Cx360's ease of use is very good. We had a learning curve when we first implemented the system, but...
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COO
Core Solutions' support is great, but the vendor could be more proactive. That is where we have to...
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COO
I have a good relationship with the vendor executives. Our IT director is very astute and takes care...
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Manager
The vendor gives us extra trainings when we need them. When we have new staff, the vendor is really...
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Manager
We meet frequently with the vendor on an ongoing basis just to regroup and make sure that we are...
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Manager
One of the things we are doing right now is COVID-19 vaccinations. The ability to identify how many...
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Manager
If we could get void functionality for a reasonable cost, the system would have a better value. That...
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Manager
For everything we did during the implementation process, we definitely got our money's worth. For...
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Manager
I would definitely recommend Cx360 for any agency that serves a similar population to ours. I would...
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Manager
The MAR is not very user friendly. We have had the vendor do some enhancements to help. When we...
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Manager
Our end users say that the system is horrible, but the users were never required to do anything...
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Manager
When we run into an issue, the vendor is pretty good about supporting us, even on nights and...
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COO
The vendor is good to work with, but their ability to deliver solutions in a timely manner could use...
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COO
Cx360 is a budget-friendly product. There are better products out there, but they are more...
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COO
We were recently working with someone on the sales team, and that person actually acknowledged the...
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COO
We are the ones who alert the vendor. I don't really see that happening in the other direction very...
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Manager
We are not on the most current version of the solution. We didn't want to have too many new systems...
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Manager
Core Solutions has done very well for us. The person we work with is phenomenal. The vendor's...
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Manager
The vendor has been very helpful. When I first started with them, I found the process of posting...
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Manager
It isn't very often that we have a glitch or that something goes wrong, but when that happens, it is...
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Manager
The solution is really user friendly and straightforward. It does well with electronic files. Even...
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Manager
On the business development side, the vendor is incredibly effective. I just think that there are a...
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Manager
I like the way the vendor treats us. In other industries, I have had experiences where the...
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Manager
One thing that drives me crazy is that we are on our third ticket system with the vendor. I know...
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VP/Other Executive
In our calls with Core Solutions, it doesn't seem like their staff members are working on our issues...
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VP/Other Executive
I would like the vendor to be on the cutting edge of things that are involved in our client service...
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VP/Other Executive
The things we want the vendor to do are things that generate additional staff time for us. The...
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VP/Other Executive
The vendor added a customer service person over a year ago. We have had really good success with...
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VP/Other Executive
Core Solutions continues to have some problems with their general ledger export. The summary doesn't...
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VP/Other Executive
Our CEO is very concerned about us not getting everything we need from this solution. If Cx360's...
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VP/Other Executive
We like Cx360's programming side. We hope that that is part of our long-term plans. The programming...
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Analyst/Coordinator
Core Solutions has done well supporting us through the COVID-19 crisis. Since the solution is a...
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Analyst/Coordinator
I don't have any long, drawn-out tickets that I have been having people reach back out to me about....
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Analyst/Coordinator
The upgrades are pretty cool. Core Solutions tends to let me know when upgrades are going to happen,...
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Analyst/Coordinator
When the vendor put the new issue tracker in place, they let it be known that training was going to...
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Analyst/Coordinator
The seamless deal for integration works out wonderfully for us. We don't have a lot of situations...
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Analyst/Coordinator
I don't know that anything new has transpired with the technology. I am going to be neutral on that...
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Analyst/Coordinator
Core Solutions is driving tangible outcomes for us all the time. I am constantly running reports and...
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Analyst/Coordinator
The best thing about Core Solutions is the responsiveness of their team when it comes to support. If...
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CIO
The system is part of our long-term plans. We recently added a prevention piece on to the system,...
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CIO
The vendor doesn’t nickel-and-dime. They are pretty good negotiators. The vendor is able to provide...
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CIO
The original implementation was good. The vendor dedicated a whole team to us, but for another...
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CIO
The vendor does very well with training. When I need to, I can pick up the phone and call their...
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CIO
The vendor needs to get a marketing team that is a little stronger because the product is good.
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CIO
The system does very well in supporting our integration goals. It fits our needs pretty well. The...
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CIO
Sometimes the vendor updates the system without us even noticing. We would like to be notified about...
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CIO
The vendor has been doing well in delivering new technology that meets our needs. Telehealth is a...
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CIO
Since the new support director got on board, the vendor has been responsive. The vendor executives...
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CIO
I really don't know what the vendor's goal is because they put up lots of products, but we haven't...
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CIO
I have recommended the system to my peers, and some of my peers had a demo that turned out to be a...
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CIO
The vendor has been supportive during the COVID-19 crisis. The vendor keeps the system up and...
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