Cx360
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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COO

When things change in our state, we have to communicate those things to the vendor. I don't know...

May 2022
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COO

I have a very close relationship with the vendor executives. I tend to not communicate with them...

May 2022
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COO

I tell other organizations that if they are looking for an excellent and expensive product, they...

May 2022
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COO

All of the problems we have can be solved. I want my satisfaction to be at the top of the scale a...

May 2022
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COO

People are raving about the system's dashboard. Our program staff and managers can actually get...

May 2022
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COO

There are certain forms that need to be completed for each client we take, and the vendor has...

May 2022
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COO

When we receive regulatory changes from our state, our staff communicates those changes to the...

May 2022
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COO

We have some internal staff members who know a lot about the product, and because of that, we don't...

May 2022
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COO

Integration and interoperability are points we are working on with the vendor. We would like to be...

May 2022
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Manager

In the beginning, we had some problems with the vendor, but now we are good. Mainly there were...

Mar 2022
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Manager

In the product’s current version, reporting is very tricky and time consuming, and there are a lot...

Mar 2022
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Manager

The reason I would probably never give the product a perfect overall satisfaction score is that we...

Mar 2022
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COO

We don't really have any prospect of changing vendors. In terms of keeping promises, the vendor has...

Feb 2022
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COO

The vendor does not charge us for every little thing. They have actually undercharged us before. One...

Feb 2022
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COO

The single thing that the vendor could improve would probably be the time frame for deliverables,...

Feb 2022
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COO

The product is definitely better now than it was several years ago. When we first got the product...

Feb 2022
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Manager

The vendor has done a great job of being accommodating to changing requirements. The system has...

Feb 2022
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Manager

The vendor's people are very helpful when I reach out to them. A few years ago, I wasn't overly...

Feb 2022
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Manager

I wish that Cx360 had an EVV option. That would be very helpful. We have to do EVV through a...

Feb 2022
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Manager

Core Solutions doesn't charge us for everything. The vendor has been very good about that. If we ask...

Feb 2022
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Manager

As we have added service lines to Cx360, the vendor's training and implementation have been...

Feb 2022
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CIO

I like the system. I use it a lot, and it is very easy. But new staff members coming in say the...

Feb 2022
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CIO

The Core Solutions people do not quite understand what we are using on our end for training....

Feb 2022
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CIO

In a pandemic, everything slows down. Core Solutions has room to improve their support because there...

Feb 2022
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CIO

I have had the luxury of talking to the vendor executives by phone. Core Solutions should just keep...

Feb 2022
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CIO

We are dealing with changes from the state a lot, and we need able to follow up on those changes....

Feb 2022
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Manager

We have been working on getting a tracking system that will be incorporated into our EHR. That is a...

Feb 2022
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Manager

We have a lot of changes in the works. Those changes will assist our staff with better...

Feb 2022
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Manager

My goal for Cx360 is to extend our use of it for several more years. Frankly, our whole staff would...

Feb 2022
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Manager

Core Solutions doesn’t nickel-and-dime us. If we suggest something that they think will be better...

Feb 2022
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Manager

We have done a lot of vaccination reports over the last couple of years. That is one significant...

Feb 2022
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Manager

Core Solutions could be doing better with deployment. In the last few months, our deployments have...

Feb 2022
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Manager

I would not buy the product again because the billing functionality cannot support our agency. We...

Sep 2021
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Manager

Cx360 is working to our satisfaction. One good thing about the product is its stability. The system...

Sep 2021
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Manager

One thing the vendor could improve is the customization feature. As an end user, I am able to...

Sep 2021
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Manager

The customer service is absolutely exceptional, and that is why we are staying with the vendor....

Sep 2021
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Manager

Our satisfaction would go up if the vendor would improve their technology. The functionality in the...

Sep 2021
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CEO/President

I was very optimistic about Cx360. We did an RFP to explore what else was on the market, and we...

Jul 2021
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CEO/President

Core Solutions is very responsive. We had regular meetings with them during our implementation. In...

Jul 2021
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CEO/President

Core Solutions' CEO is very knowledgeable and involved with the product. They are involved in...

Jul 2021
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CEO/President

Core Solutions is a trustworthy organization. They don't nickel-and-dime us, and they follow through...

Jul 2021
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