Cx360
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
When things change in our state, we have to communicate those things to the vendor. I don't know...
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I have a very close relationship with the vendor executives. I tend to not communicate with them...
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I tell other organizations that if they are looking for an excellent and expensive product, they...
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All of the problems we have can be solved. I want my satisfaction to be at the top of the scale a...
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People are raving about the system's dashboard. Our program staff and managers can actually get...
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There are certain forms that need to be completed for each client we take, and the vendor has...
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When we receive regulatory changes from our state, our staff communicates those changes to the...
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We have some internal staff members who know a lot about the product, and because of that, we don't...
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Integration and interoperability are points we are working on with the vendor. We would like to be...
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In the beginning, we had some problems with the vendor, but now we are good. Mainly there were...
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In the product’s current version, reporting is very tricky and time consuming, and there are a lot...
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The reason I would probably never give the product a perfect overall satisfaction score is that we...
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We don't really have any prospect of changing vendors. In terms of keeping promises, the vendor has...
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The vendor does not charge us for every little thing. They have actually undercharged us before. One...
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The single thing that the vendor could improve would probably be the time frame for deliverables,...
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The product is definitely better now than it was several years ago. When we first got the product...
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The vendor has done a great job of being accommodating to changing requirements. The system has...
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The vendor's people are very helpful when I reach out to them. A few years ago, I wasn't overly...
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I wish that Cx360 had an EVV option. That would be very helpful. We have to do EVV through a...
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Core Solutions doesn't charge us for everything. The vendor has been very good about that. If we ask...
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As we have added service lines to Cx360, the vendor's training and implementation have been...
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I like the system. I use it a lot, and it is very easy. But new staff members coming in say the...
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The Core Solutions people do not quite understand what we are using on our end for training....
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In a pandemic, everything slows down. Core Solutions has room to improve their support because there...
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I have had the luxury of talking to the vendor executives by phone. Core Solutions should just keep...
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We are dealing with changes from the state a lot, and we need able to follow up on those changes....
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We have been working on getting a tracking system that will be incorporated into our EHR. That is a...
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We have a lot of changes in the works. Those changes will assist our staff with better...
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My goal for Cx360 is to extend our use of it for several more years. Frankly, our whole staff would...
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Core Solutions doesn’t nickel-and-dime us. If we suggest something that they think will be better...
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We have done a lot of vaccination reports over the last couple of years. That is one significant...
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Core Solutions could be doing better with deployment. In the last few months, our deployments have...
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I would not buy the product again because the billing functionality cannot support our agency. We...
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Cx360 is working to our satisfaction. One good thing about the product is its stability. The system...
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One thing the vendor could improve is the customization feature. As an end user, I am able to...
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The customer service is absolutely exceptional, and that is why we are staying with the vendor....
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Our satisfaction would go up if the vendor would improve their technology. The functionality in the...
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I was very optimistic about Cx360. We did an RFP to explore what else was on the market, and we...
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Core Solutions is very responsive. We had regular meetings with them during our implementation. In...
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Core Solutions' CEO is very knowledgeable and involved with the product. They are involved in...
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Core Solutions is a trustworthy organization. They don't nickel-and-dime us, and they follow through...
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