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Commentary Summary

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Neither
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Negative
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User Commentary

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Analyst/Coordinator

Technology

Core Solutions has done well supporting us through the COVID-19 crisis. Since the solution is a...

Aug 2020
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Analyst/Coordinator

Service and Support

I don't have any long, drawn-out tickets that I have been having people reach back out to me about....

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The upgrades are pretty cool. Core Solutions tends to let me know when upgrades are going to happen,...

Aug 2020
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Analyst/Coordinator

Implementation and Training

When the vendor put the new issue tracker in place, they let it be known that training was going to...

Aug 2020
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Analyst/Coordinator

Interfacing and Integration

The seamless deal for integration works out wonderfully for us. We don't have a lot of situations...

Aug 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I don't know that anything new has transpired with the technology. I am going to be neutral on that...

Aug 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Core Solutions is driving tangible outcomes for us all the time. I am constantly running reports and...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

The best thing about Core Solutions is the responsiveness of their team when it comes to support. If...

Aug 2020
 Helpful

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CIO

Future Outlook

The system is part of our long-term plans. We recently added a prevention piece on to the system,...

Jun 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime. They are pretty good negotiators. The vendor is able to provide...

Jun 2020
 Helpful

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CIO

Implementation and Training

The original implementation was good. The vendor dedicated a whole team to us, but for another...

Jun 2020
 Helpful

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CIO

Implementation and Training

The vendor does very well with training. When I need to, I can pick up the phone and call their...

Jun 2020
 Helpful

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CIO

Other Observations & Comments

The vendor needs to get a marketing team that is a little stronger because the product is good.

Jun 2020
 Helpful

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CIO

Interfacing and Integration

The system does very well in supporting our integration goals. It fits our needs pretty well. The...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

Sometimes the vendor updates the system without us even noticing. We would like to be notified about...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

The vendor has been doing well in delivering new technology that meets our needs. Telehealth is a...

Jun 2020
 Helpful

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CIO

Relationship

Since the new support director got on board, the vendor has been responsive. The vendor executives...

Jun 2020
 Helpful

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CIO

Other Observations & Comments

I really don't know what the vendor's goal is because they put up lots of products, but we haven't...

Jun 2020
 Helpful

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CIO

Sales and Contracting

I have recommended the system to my peers, and some of my peers had a demo that turned out to be a...

Jun 2020
 Helpful

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CIO

Service and Support

The vendor has been supportive during the COVID-19 crisis. The vendor keeps the system up and...

Jun 2020
 Helpful

 or  to see details.

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