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Behavioral Health EMR 2020: Struggling Market Sees Some Changes in Satisfaction
Behavioral Health EMR 2020:
Struggling Market Sees Some Changes in Satisfaction
April 2020
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Analyst/Coordinator

Technology

Core Solutions has done well supporting us through the COVID-19 crisis. Since the solution is a...

Aug 2020
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Analyst/Coordinator

Service and Support

I don't have any long, drawn-out tickets that I have been having people reach back out to me about....

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The upgrades are pretty cool. Core Solutions tends to let me know when upgrades are going to happen,...

Aug 2020
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Analyst/Coordinator

Implementation and Training

When the vendor put the new issue tracker in place, they let it be known that training was going to...

Aug 2020
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Analyst/Coordinator

Interfacing and Integration

The seamless deal for integration works out wonderfully for us. We don't have a lot of situations...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

I don't know that anything new has transpired with the technology. I am going to be neutral on that...

Aug 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Core Solutions is driving tangible outcomes for us all the time. I am constantly running reports and...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

The best thing about Core Solutions is the responsiveness of their team when it comes to support. If...

Aug 2020
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CIO

Future Outlook

The system is part of our long-term plans. We recently added a prevention piece on to the system,...

Jun 2020
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CIO

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime. They are pretty good negotiators. The vendor is able to provide...

Jun 2020
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CIO

Implementation and Training

The original implementation was good. The vendor dedicated a whole team to us, but for another...

Jun 2020
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CIO

Implementation and Training

The vendor does very well with training. When I need to, I can pick up the phone and call their...

Jun 2020
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CIO

Other Observations & Comments

The vendor needs to get a marketing team that is a little stronger because the product is good.

Jun 2020
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CIO

Interfacing and Integration

The system does very well in supporting our integration goals. It fits our needs pretty well. The...

Jun 2020
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CIO

Functionality and Upgrades

Sometimes the vendor updates the system without us even noticing. We would like to be notified about...

Jun 2020
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CIO

Functionality and Upgrades

The vendor has been doing well in delivering new technology that meets our needs. Telehealth is a...

Jun 2020
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CIO

Relationship

Since the new support director got on board, the vendor has been responsive. The vendor executives...

Jun 2020
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CIO

Other Observations & Comments

I really don't know what the vendor's goal is because they put up lots of products, but we haven't...

Jun 2020
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CIO

Sales and Contracting

I have recommended the system to my peers, and some of my peers had a demo that turned out to be a...

Jun 2020
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CIO

Service and Support

The vendor has been supportive during the COVID-19 crisis. The vendor keeps the system up and...

Jun 2020
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Director

Other Observations & Comments

When I was frustrated, I sent a pretty hot email to a Core Solutions executive. That person got...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The product isn't good at driving tangible outcomes. We haven't even turned on the meaningful use...

Jan 2020
 Helpful

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Director

Other Observations & Comments

I would never tell another mental health center to sign a contract for the Core Solutions product....

Jan 2020
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Director

Other Observations & Comments

Core Solutions would have to take this review very seriously and make a lot of changes to even get...

Jan 2020
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Director

Relationship

The product is terrible. In the beginning, our representative was brand new to Core Solutions, and...

Jan 2020
 Helpful

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Director

Service and Support

In a nutshell, the product development is absolutely horrible. The department is in India, and...

Jan 2020
 Helpful

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Director

Other Observations & Comments

When we started the project, before we even went live, people in the administration and staff...

Jan 2020
 Helpful

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Director

Service and Support

Core Solutions had a clinician on staff for a time, and that person made some suggestions to enhance...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

There is one spot in the product that allows us to look at therapist notes and dates. The staff...

Jan 2020
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Director

Service and Support

We have been live for years, and we still have regular phone calls with Core Solutions because there...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Every contract in the product has to be set up. When we have a contract with a payer, we have to go...

Jan 2020
 Helpful

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Director

Other Observations & Comments

We have had lots of talks about moving away from the product. The problem is that we are digging...

Jan 2020
 Helpful

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Director

Service and Support

Core Solutions is doing better at keeping their promises. Some things should have been fixed in a...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

We are doing more manual work than we did in our old system. We are working around problems, and we...

Jan 2020
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Director

Relationship

The product isn't cheap. The price isn't horrible, but we expect a little more of a response from...

Jan 2020
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Director

Service and Support

We have a contract with a set amount. I think the vendor would be afraid to charge us a bunch of...

Jan 2020
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Director

Relationship

Core Solutions seems to have difficulty keeping people. I have been really up front with the...

Jan 2020
 Helpful

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Director

Service and Support

The representatives we used to have from Core Solutions weren't great, but now we have a couple of...

Jan 2020
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CEO/President

Functionality and Upgrades

Things are going well with Core Solutions. They are working with us. The biggest issue that we are...

Jan 2020
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CEO/President

Service and Support

Our needs have changed, and because of that, the product that we are using is not meeting our needs....

Jan 2020
 Helpful

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CEO/President

Service and Support

I can’t say that Core Solutions keeps all their promises. That is a pretty high bar. The promises...

Jan 2020
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CEO/President

Relationship

When we started with Core Solutions, the CEO said he wanted to partner with us; he didn't just want...

Jan 2020
 Helpful

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CEO/President

Functionality and Upgrades

The outcomes we see have to do with the basic data that we get out of the systems and with the...

Jan 2020
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Manager

Functionality and Upgrades

There won’t be any true customization that changes the product; the terms are still going to be the...

Jan 2020
 Helpful

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Manager

Lessons Learned

I worked for another company before, and their EMR was phenomenal. It had things for better...

Jan 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Once the vendor delivers the new technology, the price might go up. To access new features, we might...

Jan 2020
 Helpful

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Manager

Relationship

The executive involvement is good because the vendor really wants us to stick with them. The only...

Jan 2020
 Helpful

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Manager

Lessons Learned

I used the system before in my previous job. People have to learn the product. We have to make sure...

Jan 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I don’t know whether we are receiving our money’s worth for the product. Personally, I have really...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

I wouldn’t recommend the system to a friend because it is very customizable. We could have the best...

Jan 2020
 Helpful

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Director

Sales and Contracting

Core Solutions was so anxious to do business that they were not realistic about what their solution...

Jan 2020
 Helpful

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Director

Relationship

When we get the executives of Core Solutions to the table, they are okay. However, getting them to...

Jan 2020
 Helpful

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Director

Lessons Learned

I would not do business with Core Solutions again. Cx360 is affordable, and if it is implemented...

Jan 2020
 Helpful

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Director

Service and Support

Core Solutions seemed to be very thinly staffed. They had one of everything. We were dealing with...

Jan 2020
 Helpful

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Director

Sales and Contracting

One of the things Core Solutions likes to do when they come is to tell us how much they could have...

Jan 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We do all of the training for Cx360 internally. I don't want to get charged extra for training, so...

Nov 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

If an organization has unlimited revenue, they would go for products like those from Epic. We can't...

Nov 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

When organizations are limited in revenue, they work with the system that is best and reasonably...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have gotten used to Cx360 over time. On the behavioral health side, the system is very easy. On...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

For the amount of money that I have invested in Core Solutions' product, it is meeting our needs....

Nov 2019
 Helpful

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VP/Other Executive

Relationship

There is a staff member from Core Solutions who has been involved since day one. That person can...

Nov 2019
 Helpful

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VP/Other Executive

Relationship

I try not to be biased, but I always give recommendations to get an EHR to organizations that are...

Nov 2019
 Helpful

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VP/Other Executive

Relationship

In the beginning, I made it very clear to Core Solutions that I wanted a dedicated staff from them...

Nov 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Every state has different regulations, so Core Solutions' product gets tweaked to the regulations of...

Nov 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Cx360 has a feature called My Page, where staff members can see their tasks, but they aren't...

Nov 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

The whole field is moving toward a value-based payment methodology, and I don't know of any software...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

A key to EHR implementation is having all of the staff members buy in to the system. We have to have...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

With behavioral health things, the individuals are usually their own guardian and get outpatient...

Nov 2019
 Helpful

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CEO/President

Relationship

We don't know whether this product is going to be part of our long-term plans. In the current state...

Oct 2019
 Helpful

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CEO/President

Functionality and Upgrades

When we first implemented this product, Core Solutions, Inc. was very active. Their level of...

Oct 2019
 Helpful

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CEO/President

Interfacing and Integration

The program side of this product is good and is working fine. The rest of the product is not as...

Oct 2019
 Helpful

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CEO/President

Functionality and Upgrades

This product requires a lot of workarounds. The product meets the basic acceptable level for the...

Oct 2019
 Helpful

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CEO/President

Relationship

Core Solutions, Inc. has recently stepped up their support. We are having regular meetings now, and...

Oct 2019
 Helpful

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CEO/President

Relationship

We only go to the executives at Core Solutions, Inc. now because that is how we get things done. For...

Oct 2019
 Helpful

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CEO/President

ROI / Cost (care and feeding)

In terms of the program side of this product, we are getting the outcomes that we want. However, we...

Oct 2019
 Helpful

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CEO/President

Functionality and Upgrades

We would not recommend this product to anyone right now. We would not want somebody to have to go...

Oct 2019
 Helpful

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CEO/President

Future Outlook

We have made a conscious decision to stay with Core Solutions, Inc. for the time being, but if...

Oct 2019
 Helpful

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CEO/President

Functionality and Upgrades

We feel like the IT development people have no experience in financial analysis. Those people do not...

Oct 2019
 Helpful

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Director

Relationship

We have a very open line of communication with Core Solutions, and that is good. They have been...

Oct 2019
 Helpful

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Director

Relationship

When I reach out to Core Solutions, they will respond and work with me to come up with a solution,...

Oct 2019
 Helpful

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Director

Lessons Learned

Our organization provides a wide range of services to individuals with various levels of needs. What...

Oct 2019