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KLAS Research Director - Tyson Blauer
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COO

The vendor offers an employee training program, but we can do that internally. We have a partnership...

Mar 2021
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COO

I like that you can catch the rejections in Cx360 before they get submitted. The side of the system...

Mar 2021
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COO

Cx360's ease of use is very good. We had a learning curve when we first implemented the system, but...

Mar 2021
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COO

Core Solutions' support is great, but the vendor could be more proactive. That is where we have to...

Mar 2021
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COO

I have a good relationship with the vendor executives. Our IT director is very astute and takes care...

Mar 2021
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Manager

The vendor gives us extra trainings when we need them. When we have new staff, the vendor is really...

Feb 2021
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Manager

We meet frequently with the vendor on an ongoing basis just to regroup and make sure that we are...

Feb 2021
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Manager

One of the things we are doing right now is COVID-19 vaccinations. The ability to identify how many...

Feb 2021
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Manager

If we could get void functionality for a reasonable cost, the system would have a better value. That...

Feb 2021
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Manager

For everything we did during the implementation process, we definitely got our money's worth. For...

Feb 2021
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Manager

I would definitely recommend Cx360 for any agency that serves a similar population to ours. I would...

Feb 2021
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Manager

The MAR is not very user friendly. We have had the vendor do some enhancements to help. When we...

Feb 2021
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Manager

Our end users say that the system is horrible, but the users were never required to do anything...

Feb 2021
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Manager

When we run into an issue, the vendor is pretty good about supporting us, even on nights and...

Feb 2021
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COO

The vendor is good to work with, but their ability to deliver solutions in a timely manner could use...

Feb 2021
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COO

Cx360 is a budget-friendly product. There are better products out there, but they are more...

Feb 2021
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COO

We were recently working with someone on the sales team, and that person actually acknowledged the...

Feb 2021
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COO

We are the ones who alert the vendor. I don't really see that happening in the other direction very...

Feb 2021
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Manager

We are not on the most current version of the solution. We didn't want to have too many new systems...

Feb 2021
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Manager

Core Solutions has done very well for us. The person we work with is phenomenal. The vendor's...

Feb 2021
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Manager

The vendor has been very helpful. When I first started with them, I found the process of posting...

Feb 2021
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Manager

It isn't very often that we have a glitch or that something goes wrong, but when that happens, it is...

Feb 2021
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Manager

The solution is really user friendly and straightforward. It does well with electronic files. Even...

Feb 2021
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Manager

On the business development side, the vendor is incredibly effective. I just think that there are a...

Feb 2021
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Manager

I like the way the vendor treats us. In other industries, I have had experiences where the...

Feb 2021
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Manager

One thing that drives me crazy is that we are on our third ticket system with the vendor. I know...

Feb 2021
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VP/Other Executive

In our calls with Core Solutions, it doesn't seem like their staff members are working on our issues...

Jan 2021
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VP/Other Executive

I would like the vendor to be on the cutting edge of things that are involved in our client service...

Jan 2021
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VP/Other Executive

The things we want the vendor to do are things that generate additional staff time for us. The...

Jan 2021
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VP/Other Executive

The vendor added a customer service person over a year ago. We have had really good success with...

Jan 2021
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VP/Other Executive

Core Solutions continues to have some problems with their general ledger export. The summary doesn't...

Jan 2021
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VP/Other Executive

Our CEO is very concerned about us not getting everything we need from this solution. If Cx360's...

Jan 2021
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VP/Other Executive

We like Cx360's programming side. We hope that that is part of our long-term plans. The programming...

Jan 2021
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Analyst/Coordinator

Core Solutions has done well supporting us through the COVID-19 crisis. Since the solution is a...

Aug 2020
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Analyst/Coordinator

I don't have any long, drawn-out tickets that I have been having people reach back out to me about....

Aug 2020
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Analyst/Coordinator

The upgrades are pretty cool. Core Solutions tends to let me know when upgrades are going to happen,...

Aug 2020
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Analyst/Coordinator

When the vendor put the new issue tracker in place, they let it be known that training was going to...

Aug 2020
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Analyst/Coordinator

The seamless deal for integration works out wonderfully for us. We don't have a lot of situations...

Aug 2020
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Analyst/Coordinator

I don't know that anything new has transpired with the technology. I am going to be neutral on that...

Aug 2020
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Analyst/Coordinator

Core Solutions is driving tangible outcomes for us all the time. I am constantly running reports and...

Aug 2020
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Analyst/Coordinator

The best thing about Core Solutions is the responsiveness of their team when it comes to support. If...

Aug 2020
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CIO

The system is part of our long-term plans. We recently added a prevention piece on to the system,...

Jun 2020
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CIO

The vendor doesn’t nickel-and-dime. They are pretty good negotiators. The vendor is able to provide...

Jun 2020
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CIO

The original implementation was good. The vendor dedicated a whole team to us, but for another...

Jun 2020
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CIO

The vendor does very well with training. When I need to, I can pick up the phone and call their...

Jun 2020
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CIO

The vendor needs to get a marketing team that is a little stronger because the product is good.

Jun 2020
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CIO

The system does very well in supporting our integration goals. It fits our needs pretty well. The...

Jun 2020
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(0)
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CIO

Sometimes the vendor updates the system without us even noticing. We would like to be notified about...

Jun 2020
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CIO

The vendor has been doing well in delivering new technology that meets our needs. Telehealth is a...

Jun 2020
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(0)
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CIO

Since the new support director got on board, the vendor has been responsive. The vendor executives...

Jun 2020
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CIO

I really don't know what the vendor's goal is because they put up lots of products, but we haven't...

Jun 2020
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(0)
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CIO

I have recommended the system to my peers, and some of my peers had a demo that turned out to be a...

Jun 2020
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(0)
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CIO

The vendor has been supportive during the COVID-19 crisis. The vendor keeps the system up and...

Jun 2020
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