Commentary Summary
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User Commentary
Functionality and Upgrades
When it comes to running Quality Intelligence throughout the year, the horsepower and speed at which...
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Interfacing and Integration
Cotiviti’s medical record review platform is pretty good. The user interface is pretty good for our...
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Service and Support
Our relationship with Cotiviti is good. We have an account executive that has been with us for quite...
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Functionality and Upgrades
When it comes to enhancements to the software or the development of new measures, we have had...
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Functionality and Upgrades
Quality Intelligence has a good interface and a lot of customizable things for reporting. We can...
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Implementation and Training
Quality Intelligence is easy for end users, and the vendor has a big library of training materials....
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Functionality and Upgrades
We have some issues with Cotiviti. They are lagging in the implementation of some ad hoc changes...
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Relationship
We have a very good relationship with Cotiviti, and their customer service has improved...
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Relationship
We have standing virtual meetings with the vendor to go over things and get questions answered. The...
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Service and Support
There are some reports and things that Cotiviti has not been able to provide for us that we would...
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Implementation and Training
Cotiviti offers online training, and that training is a good supplement to our internal training. I...
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ROI / Cost
I assume that whether or not Cotiviti charges for every little thing really boils down to the...
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Other Observations & Comments
There are little hiccups when Cotiviti updates the product. Some things break, so the vendor has to...
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Functionality and Upgrades
Cotiviti’s interface is really easy to work with. The vendor has been working on updating their...
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Service and Support
My previous organization worked with a different vendor, and in comparison, Cotiviti has been great....
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Relationship
Cotiviti has been very transparent about what work is being done and what is coming in the future....
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Functionality and Upgrades
There are little tweaks that I would like to see in Cotiviti’s product and things that I would like...
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Functionality and Upgrades
I would like it if the annual upgrades to the measures came more quickly than in September. We work...
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Other Observations & Comments
We send data to Cotiviti every month, and they usually turn it around in a couple of days, so I have...
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Service and Support
We can go straight to an account manager type of individual and tend to get really good...
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ROI / Cost
Although we didn't try to implement anything new, Cotiviti’s lack of knowledge in the HEDIS space...
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ROI / Cost
We don’t pay a lot for Cotiviti's software, and we know what we are getting from a value standpoint....
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Interfacing and Integration
The vendor has not been great for us in terms of moving forward with some of the things that we...
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Relationship
The vendor is doing a better job of communicating changes and timing for upgrades and various switches....
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Implementation and Training
The person we had for the implementation was awesome and was the greatest person for that. That...
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ROI / Cost
Cotiviti’s HEDIS platform is a tool that we can use to evaluate rates and things for various...
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Relationship
There are people from Cotiviti involved in things, but there is a lack of follow-through. The vendor...
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Lessons Learned
The C-level executive that I have spoken to has been very receptive, but unfortunately, we only got...
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ROI / Cost
We would like for the vendor to be mindful of our data load. We have another vendor who creates our...
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Functionality and Upgrades
Cotiviti has a one-size-fits-all model, but they are starting to get better. It took a while for us...
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Functionality and Upgrades
Cotiviti is trying to put Star Navigator under Quality Intelligence. Cotiviti is behind schedule on...
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Relationship
Our account manager is great with communication, and our meetings are good. That person is...
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Implementation and Training
The vendor gave us a lot of training in the beginning, but we have new questions that drill down...
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Relationship
For our HEDIS audit season, we thought things were going to go smoothly, but some of our data wasn't...
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Service and Support
The folks at Cotiviti who we work with have been wonderful from start to finish. Our Cotiviti...
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Functionality and Upgrades
Our experience with the system has been consistent. We upgraded to the system's web-based platform,...
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Functionality and Upgrades
The product meets our needs and provides us with a lot of information that we need for our quality...
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Service and Support
Whenever we need to customize something in the system to meet our business needs, Cotiviti's client...
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Functionality and Upgrades
Cotiviti releases an update every few weeks. Whenever they do an update, we get an update document....
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Implementation and Training
Cotiviti's documentation and user guides for their engine are awful. One issue is that the way that...
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Lessons Learned
We have had previous vendors pull reports for us so that we don't have to look into updates....
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Future Outlook
There are a lot of things that we have to implement new guidelines for. Cotiviti is working on the...
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Interfacing and Integration
The integration with the product and Star Navigator was slow. The vendor took away functionalities...
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Service and Support
The vendor's support people are very helpful. If there is an issue, we can submit a ticket to the...
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Relationship
Cotiviti does a good job of listening to their customers. They have always done upgrades based on...
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Relationship
Cotiviti keeps their promises for the most part. There are some things we can't do because we have a...
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Relationship
We worked through some of the challenges that we were having with Cotiviti. Now, our relationship...
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Lessons Learned
At this time, we are staying with Cotiviti. But if I had the options of what is on the market today...
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Functionality and Upgrades
We haven’t had any issues with recent upgrades. Quality Intelligence is not a bad solution.
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Service and Support
Cotiviti changed their customer service model based on feedback from the prior year. That led to a...
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Implementation and Training
Cotiviti has improved their training offerings. However, I do not think their content necessarily...
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Relationship
Overall, Quality Intelligence has still delivered what we have needed it to deliver. The new...
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ROI / Cost
Currently, we are not maximizing the full capability of the software system, but we are looking to...
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Functionality and Upgrades
Compared with last year, we have had a lot of technical issues with Quality Intelligence this year....
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Relationship
Even though our organization is going through a lot of transitions right now, Cotiviti is proactive...
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Technology
Cotiviti is working on supporting our organization’s interoperability and integration goals, but...
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Service and Support
Sometimes, the functionality that Cotiviti promises is not quite what they promise. I open a lot of...
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ROI / Cost
We have to report our information to governing bodies using Cotiviti's tool as the primary means of...
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ROI / Cost
In order for our health system to function, we cannot just pick a vendor off the street. Although...
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Relationship
Cotiviti offers predesigned modules to their clients. However, the vendor does not take the time to...
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Functionality and Upgrades
Cotiviti releases a lot of things once audit season starts, and sometimes the timing of those...
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Sales and Contracting
I am not seeing a lot of what I would call new technology from Cotiviti. We would like to see some...
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Service and Support
Whenever we have a question, we have to go through the vendor's portal, but it isn't intuitive to...
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Functionality and Upgrades
The system needs to have more flexibility when it comes to reports. When we ask the vendor about...
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Functionality and Upgrades
Cotiviti does their due diligence. They have a lot of things in progress because they have updated...
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ROI / Cost
Cotiviti has improved their quality reports and overall communication. That has been helpful....
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Service and Support
When we put in a service ticket, the vendor usually gives us immediate feedback about when it will...
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Implementation and Training
Cotiviti has decent training content, but I don't like the way that they go about supporting us....
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Service and Support
Cotiviti is trying to implement a process where they post a known issue, but there are still times...
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Other Observations & Comments
Cotiviti has made vast improvements to their executive involvement over the last year. The vendor is...
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Technology
It would be nice if Cotiviti were to release new technology a bit faster. The vendor does a yearly...
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Relationship
The best part of having the product is that we have account managers and service bureau project...
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Relationship
I have an executive vendor manager assigned to me. I am sure we have a shared dedication, and that...
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Win/Loss - Why they were selected (by current clients)
We did an RFP, and Cotiviti still came in with the better cost.
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Relationship
Cotiviti does a great job of sending notifications when there is an update. We have a great client...
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Implementation and Training
There has been a big improvement in the vendor's training. In prior years, we have done a lot of our...
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Functionality and Upgrades
Quality Intelligence is easy to navigate, but when it comes to different usernames and platforms,...
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Functionality and Upgrades
Cotiviti made a lot of enhancements from the prior year to this year. If we had evaluated Cotivi...
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Service and Support
I really like the support that I get from the vendor's support team. That team is excellent.
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Future Outlook
I would tell a peer that Quality Intelligence is an excellent solution for completing a HEDIS audit...
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Relationship
A long time ago, we had some issues with Cotiviti, so we have had concerns about whether we would...
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Functionality and Upgrades
Quality Intelligence is automatically updated as the vendor makes updates, so the updates are fairly...
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ROI / Cost
Historically, Cotiviti's method of charging has been somewhat of a concern. The concern has been...
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Functionality and Upgrades
Sometimes the product is supposed to work a certain way, but it doesn't, and when that happens, we...
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Service and Support
We do have someone at Cotiviti who communicates with us regularly, but we are frequently guided to...
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Relationship
This year has been a big challenge with Cotiviti. If it weren't for the longevity of my team and the...
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Relationship
Cotiviti is very communicative, and we have had a better experience with them than we have with...
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Functionality and Upgrades
Last year, Cotiviti implemented their new Quality Reporter Web, which is a new interface, but it was...
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Sales and Contracting
Cotiviti’s sales practices are typical, but they do not pressure us by any means. They want the...
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Functionality and Upgrades
Cotiviti's product has a client portal, and it has made things a lot more streamlined for us when...
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Functionality and Upgrades
Cotiviti has a new product tool, and none of the bugs and kinks have been worked out yet. We cannot...
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Implementation and Training
Cotiviti is responsive and tries to help, but any sort of implementation with them takes a long...
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Functionality and Upgrades
Whenever Cotiviti rolls out a new tool, the tool ends up breaking something else that had worked...
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Functionality and Upgrades
Our staff likes Cotivi's tool for chart reviews. The tool is easy to navigate, and some of the...
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Service and Support
The support people at Cotiviti respond in a very timely manner. They try to do whatever they can to...
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Relationship
The account manager and analyst that Cotiviti assigned to our organization are great because they...
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Interfacing and Integration
Integration is not something the vendor is really pushing. We certainly have talked about it with...
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Functionality and Upgrades
There is one tricky piece about the product. Part of the issue is the learning curve. There are...
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Technology
The product 100% meets our needs for certification and measures. There are always measures that are...
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Functionality and Upgrades
We use this product to handle a lot of our gaps in care for members. The product doesn't do...
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Implementation and Training
The vendor was super committed to helping us with the implementation, but there were so many people...
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Future Outlook
We see a few hurdles when we look at past build schemas, and we have to get past those hurdles soon....
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Service and Support
In the past, the vendor was horrible at support if there was a lot of turnover. Support was always...
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Other Observations & Comments
The vendor is proactive because our account person sends us documentation. In terms of new issues,...
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Relationship
Recently, we had a call with the vendor, and they had an executive on the call, so the executive...
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Other Observations & Comments
We have built all our systems around Cotiviti's product, so it would be a huge overhaul if we...
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Service and Support
The vendor has added lots of features. They have a lot of beta testers, so the vendor’s adjustments...
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Implementation and Training
The vendor rolled out a new training process, and our clinical outcomes team really embraced it and...
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ROI / Cost
Everything has to be correct with the NCQA, and we always close out the season with the measures...
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ROI / Cost
Every time we need something, there is a fee. If something doesn't work, we can use service hours. I...
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Functionality and Upgrades
Whenever the vendor pushes updates and knows that there is a defect or bug, they expect us to run a...
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Implementation and Training
The training is pretty good and solid. The vendor has a good series of videos. They have sufficient...
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Interfacing and Integration
The integration is not completely there for the product, but things are definitely moving in the...
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Technology
I don't think this product is built on new technology. The technology is pretty established. There...
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Relationship
The vendor has a lot of good things, but I can't say that everything is smooth with their service....
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Functionality and Upgrades
The product is good, but not quite as good as it could be. The tool has no automated features. It is...
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Functionality and Upgrades
The vendor sometimes makes things more difficult. For example, they removed one of the key features...
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Other Observations & Comments
This vendor is not the most expensive vendor. They are also not the cheapest vendor on the market....
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Lessons Learned
If I were to make a buying decision, I would definitely look at other products. Quality Intelligence...
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Service and Support
It is sometimes frustrating when we have to rely on Cotiviti's availability. They don't have weekend...
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Relationship
We just did a project with the vendor, and it was great. The vendor identified some action items for...
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Functionality and Upgrades
Our time with the solution has been good. I haven't heard of any issues with it. The vendor has...
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Service and Support
The vendor is very responsive. They are willing to add things to the solution when we ask them to....
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Functionality and Upgrades
There are a couple of issues we have with Cotiviti's system. We struggle because Cotiviti is behind...
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