Quality Intelligence Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Manager

Relationship, Operations

Cotiviti has come a long way in the last couple of years, and I really can't say a lot of negative...

Mar 2025
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Manager

Relationship

Cotiviti's website for getting support isn't good, and the vendor doesn't really have phone support...

Mar 2025
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Manager

Value

Cotiviti charges us for everything in terms of custom measures and state-required custom measures.

Mar 2025
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Manager

Relationship

Cotiviti is always willing to go the extra mile to help us out. They help us reach deadlines, and...

Feb 2025
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Director

Product

There are usually two streams of work happening when it comes to the system. One is to get ready for...

Feb 2025
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Director

Culture, Value

Quality Intelligence is expensive, but that is true of any vendor's system. Cotiviti doesn't...

Feb 2025
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Director

Loyalty

I would be nitpicking it if I were to offer any suggestions to Cotiviti. At this point in time, the...

Feb 2025
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Director

Relationship, Operations

Sometimes, we have issues with our front-end software. We don't necessarily need a lot of training...

Feb 2025
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Director

Loyalty

Quality Intelligence is definitely part of our long-term plans for the next few years. We don't know...

Feb 2025
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Director

Relationship, Product

Cotiviti is a great partner. They are a really critical partner for us in what we do. Cotiviti is...

Feb 2025
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Manager

Product

We would like to get data from Quality Intelligence in an Excel report by measure, by medical group,...

Feb 2025
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Manager

Culture, Relationship

Cotiviti isn't too willing to give out telephone numbers to us, but we have good communication with...

Feb 2025
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Manager

Culture, Relationship

Cotiviti will notify us with emails when they find out that there are issues going on. They will...

Feb 2025
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Manager

Loyalty, Product

Cotiviti is bringing their NLP program to the system where it will mark the chart up or highlight it...

Feb 2025
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Manager

Product

Every year, as charts transition away from chart chases and our requirements for real-time data...

Feb 2025
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Manager

Loyalty, Operations, Product

The system's guided user interface is pretty easy to learn. It was actually easier to use before our...

Feb 2025
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Manager

Culture, Relationship

Cotiviti is a very responsive company. When we ask them questions or when the state comes down with...

Feb 2025
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Manager

Relationship, Operations

Every year, NCQA comes out with new requirements and technical specifications. Cotiviti has to...

Feb 2025
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Manager

Loyalty, Product

I wish the system would meet more of the needs that health plans and states are demanding. Our data...

Feb 2025
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VP/Other Executive

Operations, Product

Quality Intelligence is an easy product to use. It is pretty intuitive. The product has a front-end...

Feb 2025
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VP/Other Executive

Relationship

Cotiviti did some SSO things with us, and those things were really helpful. The vendor has a really...

Feb 2025
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VP/Other Executive

Relationship

With HEDIS vendors and engines, we either love them or hate them. I don't think there is any...

Feb 2025
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VP/Other Executive

Loyalty

The NCQA has a game plan to sunset hybrid measures within the next three to five years based on...

Feb 2025
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VP/Other Executive

Loyalty, Product

As we get more and more data and measures moving to Firebase technology and real-time data, the main...

Feb 2025
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VP/Other Executive

Loyalty, Value

From an outcome perspective, Quality Intelligence is really a good tool for delivering outcomes. It...

Feb 2025
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VP/Other Executive

Culture, Value

Cotiviti fulfills their promises, but sometimes, there is a time delay because the things we request...

Feb 2025
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Manager

Loyalty, Product

The tools in the solution are very user friendly, and we can figure them out. Quality Engine meets...

Jan 2025
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Manager

Culture, Relationship

Cotiviti does keep their promises. Occasionally the timeline is different than they originally say,...

Jan 2025
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Manager

Operations

The implementation process was fine. There were no problems with the implementation. The issues come...

Jan 2025
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Manager

Product

We utilize both internal retrieval and abstraction as well as Cotiviti's retrieval and abstraction....

Jan 2025
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Manager

Operations

Cotiviti is excellent with training. The only reason I don’t give them a top score for training is...

Jan 2025
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Manager

Relationship

The Cotiviti staff members are very receptive to suggestions and improvements. They reach out to ask...

Jan 2025
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Manager

Culture, Relationship, Value

Cotiviti is very good about looking at the industry and figuring things out. They are also very good...

Jan 2025
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Manager

Value

Cotiviti charges for everything. What comes to mind are the custom templates. In Quality Reporter,...

Jan 2025
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Manager

Relationship, Product

There are things that we want for integration that Cotiviti is not delivering, but they can’t...

Dec 2024
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Manager

Relationship

Cotiviti has a ticketing system, and we can open a ticket through Quality Intelligence and then...

Dec 2024
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Manager

Relationship

One thing that is going well with Cotiviti is the support that we are getting from the team assigned...

Dec 2024
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Manager

Culture, Value

Cotiviti does avoid charges. When we got out of a certain market, they brought a suggestion to us to...

Dec 2024
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Manager

Relationship

QR Web is a system above and beyond its peers. Our team truly enjoys utilizing the system daily and...

Dec 2024
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Director

Loyalty

I have heard so many complaints from our organization about Quality Intelligence not working. But in...

Nov 2024
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Director

Relationship

I don't see new things coming from Cotiviti, but we have never had any product failures from them....

Nov 2024
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Director

Culture, Value

Cotiviti has a tendency to nickel-and-dime us for every little thing, so there is some frustration...

Nov 2024
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VP/Other Executive

Loyalty, Product

What Cotiviti could do that would make the biggest difference for customers like me would be...

Nov 2024
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VP/Other Executive

Product, Value

One downside of Quality Intelligence is the data exchange and making sure that we have the data and...

Nov 2024
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VP/Other Executive

Loyalty, Relationship, Product

We are using Cotiviti for our HEDIS engine. Our BI team works with the vendor's BI team to ingest...

Nov 2024
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Manager

Culture

Cotiviti charges for every measure they give us. Our contract includes a specific number of things,...

Oct 2024
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Manager

Culture, Value

Compared to what we were quoted from other vendors, we are getting our money's worth with Cotiviti....

Oct 2024
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Manager

Loyalty

Cotiviti has put some of the stuff we want to do on their road map. They will soon be able to make...

Oct 2024
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Manager

Relationship

Cotiviti certainly does everything they can to meet my team's needs. Cotiviti is open to...

Oct 2024
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Manager

Product

Quality Intelligence is easy to use. We use it for our annual official HEDIS reporting, incentive...

Oct 2024
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Analyst/Coordinator

Product

Cotiviti's product meets all of our HEDIS reporting needs and most of our proactive monitoring...

Oct 2024
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Analyst/Coordinator

Loyalty, Relationship

I think Cotiviti is ahead of us in some regards, but we haven't needed new technology besides them...

Oct 2024
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Analyst/Coordinator

Operations, Product

Quality Intelligence is intuitive to me because I am so used to using it, but I know for first-time...

Oct 2024
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Analyst/Coordinator

Relationship

Cotiviti is pretty timely with regard to their updates, and their customer service is really good....

Oct 2024
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Analyst/Coordinator

Relationship

Cotiviti’s executives will get involved when they need to. They are on standby for their frontline...

Oct 2024
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Analyst/Coordinator

Product

From the technical side of Quality Intelligence, everything is pretty much as expected. The software...

Oct 2024
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Analyst/Coordinator

Relationship, Value

Cotiviti has given us good price breaks because of the longevity and history of our relationship...

Oct 2024
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Manager

Relationship

I got to provide feedback, and Cotiviti did address some of the questions. They were responsive to...

Oct 2024
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Manager

Operations

There is really not much training that we know of, especially right now. We have had staffing...

Oct 2024
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Manager

Loyalty, Relationship

We are switching over to a different service level, so I am not sure what is involved or how that is...

Oct 2024
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Analyst/Coordinator

Loyalty

We are going to keep Quality Intelligence as our solution. We ended up with Quality Intelligence...

Oct 2024
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Analyst/Coordinator

Relationship, Operations

Cotiviti’s training department is really good, and so are their videos. Their training person helped...

Oct 2024
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Manager

Relationship

With support, the person is nice, but sometimes it doesn't feel like there is a lot of transparency....

Oct 2024
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Analyst/Coordinator

Relationship, Product

There are some things we would like Quality Intelligence to integrate with, but part of that is our...

Oct 2024
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Manager

Relationship, Product

We haven't seen anything blazingly new and exciting in a while. For some things, like asking for a...

Oct 2024
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Manager

Operations, Product

What I like about the product is the ease of use and our data model architecture. Those are the real...

Oct 2024
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Manager

Relationship, Product

The vendor has a great back end, but they don't have a great UI. Anything that we build for users is...

Oct 2024
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Manager

Product, Value

I would buy this product again because it is just a good overall tool for HEDIS. I have had...

Oct 2024
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Manager

Operations

The vendor needs to do more person-to-person training. We just get documentation. We don't really...

Oct 2024
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Manager

Relationship, Product

The vendor has a portal that shares some of the documentation about upcoming changes, patch fixes,...

Oct 2024
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Manager

Relationship

The vendor works with us just to make sure any issues that we call out are reviewed and that we know...

Oct 2024
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Manager

Loyalty

We are utilizing Cotiviti for both HEDIS and state reporting. It is a requirement that we utilize...

Sep 2024
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Manager

Relationship

Cotiviti's proactivity is a potential area of opportunity because there are a lot of times when we...

Sep 2024
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Manager

Relationship

We have ongoing support from different channels at Cotiviti, whether that be technical support,...

Sep 2024
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Manager

Relationship, Product

The unfortunate thing is that I see a difference between using Cotiviti for HEDIS measures and state...

Sep 2024
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Manager

Operations

I have noticed that Cotiviti has had plenty of training available to us in a training platform that...

Sep 2024
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Manager

Relationship

With the client status that we have, we do get support from Cotiviti with technical resources, as...

Sep 2024
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Manager

Relationship, Product

When we do have questions or concerns with Cotiviti, the majority of the time it is usually with...

Sep 2024
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Manager

Relationship, Product

Once the vendor knows that there is something that they agree needs to be enhanced or changed on...

Sep 2024
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Manager

Product

Recently, there have been some upgrades that haven't been rolled out as effectively as we had hoped,...

Sep 2024
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Manager

Product

For me, the product is very easy. I appreciate the search hub feature for documentation, Quality...

Sep 2024
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Manager

Culture, Operations

There are certain services that the vendor provided to us during the implementation with the...

Sep 2024
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Analyst/Coordinator

Relationship

We have had good support from Cotiviti, and they have been very attentive. They have been...

Sep 2024
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Analyst/Coordinator

Culture, Value

If we need special work done by the data analyst or want special reporting, then we pay a different...

Sep 2024
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Analyst/Coordinator

Relationship, Product

Sometimes we get a few glitches with Quality Intelligence. When we are on Cotiviti's website, it is...

Sep 2024
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Analyst/Coordinator

Product

Quality Intelligence is user friendly. If someone doesn't know a lot about the Healthcare...

Sep 2024
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Analyst/Coordinator

Culture, Loyalty, Value

We actually did quite a few price comparisons. Our parent company wanted a price-competitive vendor....

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship

At the end of the day, we are buying a measure generation system. It has to be submitted to state...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship

Our support is good. I think a person at our facility still keeps tabs with our old account manager....

Aug 2024
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Analyst/Coordinator

Relationship, Operations, Product

The updates have been smoother than ever. We had minimal times where we had interims this year, so...

Aug 2024
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Director

Operations, Product

Quality Reporter isn't really integrated with our other systems. It gets our data in its formats,...

Jul 2024
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Director

Relationship, Product

Quality Intelligence performs really well for us, not just with regular HEDIS submissions but also...

Jul 2024
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Director

Loyalty, Relationship

If I were talking to a peer, I would say that Cotiviti has been really good to us. They work with us...

Jul 2024
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Director

Product, Value

The system's reporting piece is great, and it has been optimized. We use the system to support some...

Jul 2024
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Director

Product

Cotiviti's Quality Reporter isn't great when it comes to taking dynamic, proactive approaches to...

Jul 2024
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Director

Relationship

We have a Cotiviti representative, but we haven't had to escalate a lot of things to that person....

Jul 2024
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Analyst/Coordinator

Relationship, Operations

Where Cotiviti lacks is mostly in customer service, training, education, and client success.

Jul 2024
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Analyst/Coordinator

Relationship, Product

Cotiviti’s software helps us meet all the regulatory requirements and timelines, and they are one of...

Jul 2024
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Manager

Operations

I would like to see Cotiviti move away from dumping everything into these incredibly long videos...

Jul 2024
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Manager

Relationship, Operations

I was operating within Quality Intelligence and was attempting to do a certain thing. I looked at...

Jul 2024
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Manager

Operations, Product

The biggest weakness in the tool's usability is the materials. It is hard to access the materials,...

Jul 2024
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Manager

Product

We are pretty well integrated. We don't have any issues with that, and we have never had any issues...

Jul 2024
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Manager

Relationship

The product is technically doing what it is supposed to, but I know from my team's feedback that...

Jul 2024
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Manager

Relationship

These last few years, we have had significant issues with Cotiviti using the correct data. We nearly...

Jul 2024
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Director

Relationship

We have a really strong relationship with our Cotiviti team. When things have to move outside of...

Jun 2024
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Director

Loyalty, Product

There are times when the system is more complicated than it needs to be. The system meets our needs,...

Jun 2024
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Director

Culture, Value

We purchased licenses from our state that should cover certain measures, but we often have to pay...

Jun 2024
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Director

Relationship

We have a dedicated team at Cotiviti, and we are able to pick up the phone and talk to people. We...

Jun 2024
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Director

Relationship

There are still opportunities for the vendor to grow and develop a little when it comes to...

Jun 2024
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Manager

Relationship, Product

For service, reporting, and medical record validation, Quality Intelligence is great. And from what...

Jun 2024
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Manager

Relationship, Product

The new technology from Cotiviti is what is pulling my rating down. They rolled out a Star...

Jun 2024
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Manager

Culture, Loyalty, Relationship

Cotiviti told us that their support staff would be enough to prevent a problem we had previously...

Jun 2024
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Manager

Relationship, Operations

One of the complaints we tend to hear internally is that some of the documentation in Cotiviti's...

Jun 2024
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Manager

Relationship

If I were to tell someone else about Quality Intelligence, I would say that we haven't had any real...

Jun 2024
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Manager

Operations, Product

Quality Reporter is a lot more intuitive and nicer looking than Quality Engine. With Quality Engine,...

Jun 2024
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Manager

Value

Compared to what we used to have, even with one of Cotiviti's older products, I don't think our...

Jun 2024
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Manager

Culture, Loyalty, Product

The products within the Quality Intelligence suite that we are using don't actually integrate per se...

Jun 2024
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VP/Other Executive

Product, Value

Quality Intelligence is user friendly, especially on the analyst side. It provides enough data for...

Apr 2024
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VP/Other Executive

Relationship

We have a good relationship with our Cotiviti account team, and if we log a ticket through their...

Apr 2024
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VP/Other Executive

Value

Cotiviti charges us when they need to. We have had some custom work come up, and they have...

Apr 2024
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VP/Other Executive

Product

Medical record review has been a little challenging for Cotiviti, so there are some things that they...

Apr 2024
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