Quality Intelligence
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
There are a couple of issues we have with Cotiviti's system. We struggle because Cotiviti is behind...
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What we do with Quality Intelligence is pretty cut and dry, so the vendor doesn't nickel-and-dime us....
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We like the speed of the product. There are very few certified vendors out there that can handle our...
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Cotiviti’s front-end application, Quality Reporter Web, is a little buggy. That is not a big deal...
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There are so many HEDIS measures that the vendor has to try to keep up with every year. We do find...
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We are pretty happy with where we are. I would definitely recommend the solution if there were...
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Recently, we changed our configurations, so now Quality Intelligence is hosted for us. The vendor...
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As a user, I am very happy with Quality Intelligence. I like the interface. It really takes time to...
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The vendor is flexible on costs and doesn't charge us for everything.
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This year, Cotiviti came out with even more effective support than they had. Cotiviti asks what...
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The vendor doesn't keep all their promises. The unkept promises are mostly concerning the speed of...
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We have negotiated with the vendor when they have wanted to charge us for things that we didn't feel...
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Cotiviti has improved a lot of their resources over the years. However, the resources are in a lot...
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The information in the system is a little siloed, but we have been able to extract the information...
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We have a variety of users on the system. We have nurses who are not tech savvy and analysts who are...
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The vendor has gotten better at creating new technology, but they take a long time to develop some things....
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The vendor regularly releases things and provides us with release notes, but sometimes the...
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When we have really complex needs, getting to the right person from the vendor organization can be...
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There are levels within the vendor organization, but we have always been able to get to a vendor...
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We have stayed with Cotiviti because we have access to a lot of back-end tables that we can use for...
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We have been through some volatile times with Cotiviti over the years. At times, they have lost all...
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Cotiviti tends to charge additional fees for things like education. Cotiviti does not avoid nickel-and-diming....
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Quality Intelligence is the most affordable of some of the other systems that we looked at, so we...
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My staff is always complaining about Quality Intelligence. I am okay with the system, but my staff...
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Some of the available things that Cotiviti advertises are not as useful or user friendly as...
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Quality Intelligence still has breaks in it. Cotiviti addresses those breaks when we bring them up,...
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We don’t have to deal with thousands of people if we are having a problem in Quality Intelligence,...
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We are basically using Quality Intelligence as a HEDIS tool. We calculate monthly rates, but we...
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Cotiviti has indicated that Quality Intelligence will have some interoperability with independent...
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We have had really strong success with outcomes from the projects we do with Quality Intelligence....
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We went through a number of vendors in this space over the last decade, and we stuck with Cotiviti...
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Cotiviti is very responsive when we have issues. Cotiviti is clear and concise about what is going...
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There haven’t been any hitches or places where things have gone wrong. But I would like to see a bit...
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Cotiviti’s sales team and their product team have been working well together on making sure the...
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We have previously noted Cotiviti's response time as an area for improvement, and Cotiviti has been...
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We had been with another vendor on this product, but that vendor was bought by Cotiviti, and...
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The product is part of our long-term plans. We signed an agreement to expand the system to our...
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We have had some disputes about charges in the past, but Cotiviti has been good about charges...
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The product is good. I have a hard time giving anything a high rating, but this product has been...
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The things that stand out with Cotiviti are their communication and their training. Cotiviti has...
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There are a couple of things I would like to see improvements on, and Cotiviti has been working on...
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Cotiviti is currently transitioning to Quality Reporter Web. They have two different primary...
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Overall, the application is reliable. It is easy to use, and it performs as expected. The number of...
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I would say Cotiviti’s support used to be excellent, but it has kind of taken a step back or two....
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We were considering leaving Cotiviti because we were dissatisfied with their performance. There was...
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Cotiviti provided an effective set of training modules with the latest upgrade. They were very...
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The functionality for integration might be there, but there has been no discussion or promotion...
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One of the key problems with the support is the customer service hours. The customer service people...
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The vendor could improve their services in terms of promoting the training that is included in a...
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Cotiviti has an executive who has supported our account. Whenever an issue or problem couldn't be...
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An incident came up where Cotiviti sent a charge to me, and the charge wasn't appropriate. But when...
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We are finding that the level of service, particularly in quality and risk adjustment reporting, is...
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Cotiviti has always been very responsive to input. They have always been great at being a partner...
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We have one project manager that we deal with who is not really 100% into the HEDIS things like our...
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There have been things that I have had issues with that the vendor has just completely dug their...
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The vendor nickel-and-dimes us, and that has gotten worse. They weren't always that way. There are...
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The vendor's training modules that they have us go through are very basic. They won't let an...
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When we trained the nurses on the HEDIS measures, they were able to get in and work ahead on the...
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My nurses were not happy this year. Unfortunately, the system went from being simplistic and...
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The system has gaps in reporting. There is so much more reporting that the vendor needs to put into...
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Nothing has changed recently with Cotiviti; we are using them the same way we were using them...
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My recommendation of Cotiviti would depend on people's ability to use the cloud-based system. If...
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Cotiviti has improved their customer service dramatically in the last year and a half. Their...
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According to my IT department, everything seems to be okay with the product, and the solution's...
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Cotiviti has a funky way of training people right now. I don't like their training manual. It isn't...
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We have looked at other products, and Quality Intelligence seems to be just as good as anything...
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The way that the vendor enters things in the system seems to be a bit of a hassle. We have to hit...
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Cotiviti tends to have emergency releases at the last minute. That is kind of concerning because we...
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Cotiviti is a great partner. We have no issues with our HEDIS audits. They go very smoothly, and we...
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We recently went live with the new web version of Quality Intelligence, and it is awesome. There is...
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Cotiviti is very responsive to my needs. In many cases, they notify me of things before I call them....
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In the past, I never had a problem with Cotiviti nickel-and-diming us. However, this past year,...
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Quality Intelligence gives us the end results that we need. It does pull through in the end.
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Cotiviti was recently acquired. Very few things in life are certain. We always hear about death or...
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In terms of IS, Cotiviti does anything we ask them. They follow through. Cotiviti is pretty...
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The implementation with Cotiviti went well. We get updates for the system at regular intervals, and...
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Every year, we have trainings for the new Cotiviti software coming up. The trainings are ongoing...
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When we purchased Quality Intelligence, we intended it to be an open lock system in which we could...
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Folks who use Cotiviti's system very often have higher ease of use than folks who use the system...
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In terms of HEDIS reporting functionalities, Cotiviti's product is performing well. We are satisfied...
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Cotiviti is doing better with their executive involvement. We have calls with key people, and they...
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We have asked Cotiviti for deliverables, and they have gotten us those things. In some cases,...
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Quality Intelligence is expensive, but we have stayed with Cotiviti for a long time because of the...
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Cotiviti's biggest problem is that they don't have an intuitive interface. Our management is looking...
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I have many years of experience working with Cotiviti. Overall, they are getting better and better....
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Business wise, Quality Intelligence's program features are pretty much the same as in previous...
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Cotiviti is moving to the cloud. There is an option for a different way to host products, but I...
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The vendor collects as much information as possible from all of the sources that they can, like...
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I think that the dissatisfaction with Cotiviti's user interface is just the personal preference of...
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Cotiviti is quite generous. They don't look at each of our extra members or charge us extra if we...
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Cotiviti's system has been a great tool for us. The system does what it is supposed to do. We had...
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Cotiviti hosts their product for us, but they are unclear about what is expected of us. We have to...
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Our training from Cotiviti is online. The online training works great for small things and reviews,...
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Service from Cotiviti is very helpful. Cotiviti jumps right into the issues and gets them resolved....
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In terms of functionality, we can easily pull up and rate measures in Cotiviti's system. Pulling...
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Reporting in Cotiviti's system is lacking. Cotiviti doesn't have a robust reporting tool, and we...
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Cotiviti offers a very outdated user interface. It is a SQL interface that has poor menu options,...
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The vendor executives are super reactive. I can make a phone call, and sometimes VPs from different...
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I would tell prospective customers that they need to stay on top of their internal processes....
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The vendor has awesome customer service. The vendor is super responsive and owns up to things. We...
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If I buy a software system, I want it to be successful the first time I use it. It seems like the...
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