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Quality Intelligence Comments
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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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ryan.pretnik@klasresearch.com

 
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User Commentary

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Manager

I was part of the system's implementation. Cotiviti was very engaged, and they exceeded my expectations....

Apr 2021
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Manager

In terms of financial runs, it would be really helpful if Quality Intelligence had more runs that...

Apr 2021
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Manager

If Quality Intelligence breaks after hours, we won't be able to get any help from Cotiviti until the...

Apr 2021
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Director

We use the Provider Intelligence a lot for our quality work. We also use the Quality Reporter that...

Feb 2021
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Director

We will be entertaining other options within a couple of years. I think that Cotiviti has tried to...

Feb 2021
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Director

We have a pending request for reimbursement, and we expect that Cotiviti will probably reimburse us....

Feb 2021
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Manager

Cotiviti has done really well with their ongoing training. I have only sat in on some of their...

Jan 2021
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Manager

Quality Intelligence has been really straightforward. None of my people have had any real issues...

Jan 2021
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Manager

We have had some delays in getting responses back when we have submitted issues to Cotiviti. They...

Jan 2021
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Manager

Cotiviti's executive involvement has been pretty good. We got a new project manager, and we have...

Jan 2021
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(0)
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Manager

We have been pretty successful with Cotiviti so far. I think we will extend our agreement with them...

Jan 2021
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(0)
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Manager

Our previous vendor always nickel-and-dimed us. Our agreement with Cotiviti has been much better....

Jan 2021
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Manager

In the past, Quality Intelligence was a blackbox solution, but Cotiviti resolved that. Most of the...

Jan 2021
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(0)
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Manager

Cotiviti hasn't promised us anything that they haven't delivered on. We have definitely asked them...

Jan 2021
||
(0)
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Manager

I would really like to be able to see the vendor's new quality measures in a more timely manner....

Jan 2021
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(0)
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Analyst/Coordinator

I imagine that in the future we will still be very happy with Cotiviti. They are not perfect, but we...

Jan 2021
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(0)
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Analyst/Coordinator

The customer service with Cotiviti used to be even better than it is now, so comparing the customer...

Jan 2021
||
(0)
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Director

For the Quality Intelligence integration, a lot of things continue to be geared toward the cloud...

Dec 2020
||
(0)
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Director

Cotiviti is doing a lot better at support than they were previously because I have put some pressure...

Dec 2020
||
(0)
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Director

If I had friends looking to purchase Quality Intelligence, I would caution those friends that the...

Dec 2020
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Director

During the COVID-19 crisis, Cotiviti deployed information about a road map that included taking away...

Dec 2020
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Director

Cotiviti charges us for a lot of little things. We get invoices on work orders where we had...

Dec 2020
||
(0)
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Director

The training is suboptimal for on-premises products. All the training is geared toward the cloud...

Dec 2020
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(0)
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Manager

We have noticed a change in the vendor's processes as they have grown and as their parent...

Aug 2020
||
(0)
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Manager

The vendor instituted a ticket system to keep track of all of the technical support they provide. It...

Aug 2020
||
(0)
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Manager

The vendor flexed really well in order to support us through the COVID-19 crisis, so I would rate...

Aug 2020
||
(0)
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Manager

Recently, we have experienced a lack of communication on Cotiviti’s part from our contract contacts....

Aug 2020
||
(0)
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Manager

I can’t say whether the vendor will be part of our long-term plans, but we do have long-term plans...

Aug 2020
||
(0)
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Manager

There was a glitch in the record retrieval that did not allow us to view complete charts for the...

Aug 2020
||
(0)
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Manager

We are actually going to terminate our contract with Cotiviti. They have horrible customer service...

Jul 2020
||
(0)
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Manager

Cotiviti charged for every little thing. We had a terrible experience when it came to receiving our...

Jul 2020
||
(0)
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Manager

Quality Intelligence had decent reporting. There were multiple reports that were self-service, so we...

Jul 2020
||
(0)
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Manager

Cotiviti makes changes to their specifications or sends out a memo in the portal, and that requires...

Jul 2020
||
(0)
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Manager

We use Cotiviti's system for our HEDIS audit, which is a Medicare-mandated audit. When measures have...

Jul 2020
||
(0)
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CMO

Quality Intelligence is an excellent capturing tool. It gives us all the risk information that we...

Jul 2020
||
(0)
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CMO

I would love Cotiviti to add some additional online resources for end users.

Jul 2020
||
(0)
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Director

Cotiviti’s education was very difficult. Cotiviti came on-site and had a certain number of people....

Jun 2020
||
(0)
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Director

Cotiviti has had a lot of name changes. When they talk with us, they tell us the names of what their...

Jun 2020
||
(0)
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Director

We wouldn’t want to look at Cotiviti from an annual perspective or with an annual strategy. We are...

Jun 2020
||
(0)
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Manager

It is tricky to answer questions about this solution. In the long run, we are going to be better off...

Jun 2020
||
(0)
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Manager

The vendor does keep their promises, but that takes a little hounding from time to time.

Jun 2020
||
(0)
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Manager

Cotiviti's support has been pretty poor. I wouldn't necessarily say that it has gotten worse because...

Jun 2020
||
(0)
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Manager

We see a lot of potential in the system. Getting to that potential has been very frustrating.

Jun 2020
||
(0)
 Thank you  Helpful

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Manager

We are getting charged for some things now that we weren't charged for previously. But we don't have...

Jun 2020
||
(0)
 Thank you  Helpful

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Manager

Quality Intelligence is part of our long-term plans for now. We need a solution like that,...

Jun 2020
||
(0)
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 or  to see details.

Manager

I do think our satisfaction will go up in 12 months. Cotiviti has a new product rollout coming out...

Jun 2020
||
(0)
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Manager

I think Cotiviti could have more live or on-demand training sessions. They could also communicate...

Jun 2020
||
(0)
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Manager

We have seen a lot of turnover in the client team with wildly varying qualities of team members on...

Jun 2020
||
(0)
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Manager

Critical updates to Cotiviti’s software are made on a regular basis, and those updates and the...

Jun 2020
||
(0)
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Nurse

It is fairly easy to implement Cotiviti's software and updates, and the vendor does a good job of...

May 2020
||
(0)
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Nurse

The vendor has multiple avenues for training. They offer webinars, and they come on-site to train...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have had a few glitches this year, but they weren't bad enough that our work couldn't continue....

May 2020
||
(0)
 Thank you  Helpful

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Nurse

The representatives that we are in direct contact with are very responsive, but when I have to put a...

May 2020
||
(0)
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Nurse

We see blogs from the CEO, but as far as direct involvement with us goes, we don't have any...

May 2020
||
(0)
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