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Quality Intelligence Comments
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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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ryan.pretnik@klasresearch.com

 
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User Commentary

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Manager

Cotiviti has improved their customer service dramatically in the last year and a half. Their...

Jul 2021
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Manager

According to my IT department, everything seems to be okay with the product, and the solution's...

Jul 2021
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Manager

Cotiviti has a funky way of training people right now. I don't like their training manual. It isn't...

Jul 2021
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Manager

We have looked at other products, and Quality Intelligence seems to be just as good as anything...

Jul 2021
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Manager

The way that the vendor enters things in the system seems to be a bit of a hassle. We have to hit...

Jul 2021
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Manager

Cotiviti tends to have emergency releases at the last minute. That is kind of concerning because we...

Jul 2021
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Analyst/Coordinator

Cotiviti is a great partner. We have no issues with our HEDIS audits. They go very smoothly, and we...

Jun 2021
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Analyst/Coordinator

We recently went live with the new web version of Quality Intelligence, and it is awesome. There is...

Jun 2021
||
(0)
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Analyst/Coordinator

Cotiviti is very responsive to my needs. In many cases, they notify me of things before I call them....

Jun 2021
||
(0)
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Director

In the past, I never had a problem with Cotiviti nickel-and-diming us. However, this past year,...

Jun 2021
||
(0)
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Director

Quality Intelligence gives us the end results that we need. It does pull through in the end.

Jun 2021
||
(0)
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Analyst/Coordinator

Cotiviti was recently acquired. Very few things in life are certain. We always hear about death or...

Jun 2021
||
(0)
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Analyst/Coordinator

In terms of IS, Cotiviti does anything we ask them. They follow through. Cotiviti is pretty...

Jun 2021
||
(0)
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Analyst/Coordinator

The implementation with Cotiviti went well. We get updates for the system at regular intervals, and...

Jun 2021
||
(0)
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Analyst/Coordinator

Every year, we have trainings for the new Cotiviti software coming up. The trainings are ongoing...

Jun 2021
||
(0)
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Analyst/Coordinator

When we purchased Quality Intelligence, we intended it to be an open lock system in which we could...

Jun 2021
||
(0)
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Analyst/Coordinator

Folks who use Cotiviti's system very often have higher ease of use than folks who use the system...

Jun 2021
||
(0)
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Analyst/Coordinator

In terms of HEDIS reporting functionalities, Cotiviti's product is performing well. We are satisfied...

Jun 2021
||
(0)
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Analyst/Coordinator

Cotiviti is doing better with their executive involvement. We have calls with key people, and they...

Jun 2021
||
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Analyst/Coordinator

We have asked Cotiviti for deliverables, and they have gotten us those things. In some cases,...

Jun 2021
||
(0)
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Analyst/Coordinator

Quality Intelligence is expensive, but we have stayed with Cotiviti for a long time because of the...

Jun 2021
||
(0)
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Analyst/Coordinator

Cotiviti's biggest problem is that they don't have an intuitive interface. Our management is looking...

Jun 2021
||
(0)
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Analyst/Coordinator

I have many years of experience working with Cotiviti. Overall, they are getting better and better....

Jun 2021
||
(0)
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Analyst/Coordinator

Business wise, Quality Intelligence's program features are pretty much the same as in previous...

Jun 2021
||
(0)
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Analyst/Coordinator

Cotiviti is moving to the cloud. There is an option for a different way to host products, but I...

Jun 2021
||
(0)
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Analyst/Coordinator

The vendor collects as much information as possible from all of the sources that they can, like...

Jun 2021
||
(0)
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Analyst/Coordinator

I think that the dissatisfaction with Cotiviti's user interface is just the personal preference of...

Jun 2021
||
(0)
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Analyst/Coordinator

Cotiviti is quite generous. They don't look at each of our extra members or charge us extra if we...

Jun 2021
||
(0)
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Manager

Cotiviti's system has been a great tool for us. The system does what it is supposed to do. We had...

May 2021
||
(0)
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Manager

Cotiviti hosts their product for us, but they are unclear about what is expected of us. We have to...

May 2021
||
(0)
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Manager

Our training from Cotiviti is online. The online training works great for small things and reviews,...

May 2021
||
(0)
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Manager

Service from Cotiviti is very helpful. Cotiviti jumps right into the issues and gets them resolved....

May 2021
||
(0)
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Manager

In terms of functionality, we can easily pull up and rate measures in Cotiviti's system. Pulling...

May 2021
||
(0)
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Manager

Reporting in Cotiviti's system is lacking. Cotiviti doesn't have a robust reporting tool, and we...

May 2021
||
(0)
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Manager

Cotiviti offers a very outdated user interface. It is a SQL interface that has poor menu options,...

May 2021
||
(0)
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Director

The vendor executives are super reactive. I can make a phone call, and sometimes VPs from different...

May 2021
||
(0)
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Director

I would tell prospective customers that they need to stay on top of their internal processes....

May 2021
||
(0)
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Director

The vendor has awesome customer service. The vendor is super responsive and owns up to things. We...

May 2021
||
(0)
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Director

If I buy a software system, I want it to be successful the first time I use it. It seems like the...

May 2021
||
(0)
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Manager

The vendor is always innovating the solution. They recently put out a new web version of the...

May 2021
||
(0)
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Manager

The vendor could improve the ad hoc query to the system. The process is very SQL based. If people...

May 2021
||
(0)
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Manager

We have been working with the vendor for many years, even before they were purchased by Cotiviti. We...

May 2021
||
(0)
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Manager

Whenever our contract is coming up for renewal, I go out to the market to see what is out there and...

May 2021
||
(0)
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Manager

The vendor's service team has been excellent. Every year, we have transitioned from one person to...

May 2021
||
(0)
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Manager

The vendor was very willing to assist with our last transition. They were very willing to be hands...

May 2021
||
(0)
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Manager

I was part of the system's implementation. Cotiviti was very engaged, and they exceeded my expectations....

Apr 2021
||
(0)
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Manager

In terms of financial runs, it would be really helpful if Quality Intelligence had more runs that...

Apr 2021
||
(0)
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Manager

If Quality Intelligence breaks after hours, we won't be able to get any help from Cotiviti until the...

Apr 2021
||
(0)
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Director

We are still in our contract with Cotiviti, but I believe we have to go to RFP again. With the other...

Feb 2021
||
(0)
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Director

Cotiviti's solution is a product of several mergers, and we catch errors every time we have major...

Feb 2021
||
(0)
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Director

Interoperability is one of my biggest issues with the solution. Cotiviti has no exposed endpoints....

Feb 2021
||
(0)
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Director

The problem is with where the product is priced. We are getting what we pay for. With the...

Feb 2021
||
(0)
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Director

With passwords and things, ongoing support exists, so I feel neutral about Cotiviti's support. We...

Feb 2021
||
(0)
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Director

We use the Provider Intelligence a lot for our quality work. We also use the Quality Reporter that...

Feb 2021
||
(0)
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Director

We will be entertaining other options within a couple of years. I think that Cotiviti has tried to...

Feb 2021
||
(0)
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Director

We have a pending request for reimbursement, and we expect that Cotiviti will probably reimburse us....

Feb 2021
||
(0)
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Manager

Cotiviti has done really well with their ongoing training. I have only sat in on some of their...

Jan 2021
||
(0)
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Manager

Quality Intelligence has been really straightforward. None of my people have had any real issues...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

We have had some delays in getting responses back when we have submitted issues to Cotiviti. They...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

Cotiviti's executive involvement has been pretty good. We got a new project manager, and we have...

Jan 2021
||
(0)
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Manager

We have been pretty successful with Cotiviti so far. I think we will extend our agreement with them...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

Our previous vendor always nickel-and-dimed us. Our agreement with Cotiviti has been much better....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, Quality Intelligence was a blackbox solution, but Cotiviti resolved that. Most of the...

Jan 2021
||
(0)
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Manager

Cotiviti hasn't promised us anything that they haven't delivered on. We have definitely asked them...

Jan 2021
||
(0)
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Manager

I would really like to be able to see the vendor's new quality measures in a more timely manner....

Jan 2021
||
(0)
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Analyst/Coordinator

I imagine that in the future we will still be very happy with Cotiviti. They are not perfect, but we...

Jan 2021
||
(0)
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Analyst/Coordinator

The customer service with Cotiviti used to be even better than it is now, so comparing the customer...

Jan 2021
||
(0)
 Thank you  Helpful

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CMO

I would ditch Cotiviti's system right now if I could. During the HEDIS season, we kept telling...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the Quality Intelligence integration, a lot of things continue to be geared toward the cloud...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cotiviti is doing a lot better at support than they were previously because I have put some pressure...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

If I had friends looking to purchase Quality Intelligence, I would caution those friends that the...

Dec 2020
||
(0)
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 or  to see details.

Director

During the COVID-19 crisis, Cotiviti deployed information about a road map that included taking away...

Dec 2020
||
(0)
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Director

Cotiviti charges us for a lot of little things. We get invoices on work orders where we had...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

The training is suboptimal for on-premises products. All the training is geared toward the cloud...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are nowhere near happy with Cotiviti’s service and support. I am a little leery of saying that...

Oct 2020
||
(0)
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Manager

We have noticed a change in the vendor's processes as they have grown and as their parent...

Aug 2020
||
(0)
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Manager

The vendor instituted a ticket system to keep track of all of the technical support they provide. It...

Aug 2020
||
(0)
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Manager

The vendor flexed really well in order to support us through the COVID-19 crisis, so I would rate...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Recently, we have experienced a lack of communication on Cotiviti’s part from our contract contacts....

Aug 2020
||
(0)
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Manager

I can’t say whether the vendor will be part of our long-term plans, but we do have long-term plans...

Aug 2020
||
(0)
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Manager

There was a glitch in the record retrieval that did not allow us to view complete charts for the...

Aug 2020
||
(0)
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