Quality Intelligence Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
There are a few things I need from Cotiviti, but the people I work with aren't empowered to make...
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Loyalty
I would choose Cotiviti again because we have had a great partnership. The challenges we are facing...
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Loyalty, Relationship
Cotiviti has a strong road map. They really are working hard on developing things. They are...
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Loyalty, Value
Quality Intelligence costs a lot of money. We get a good rate for the solution, but I think that is...
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Loyalty, Value
Pricing is a factor in why we wouldn’t go with Cotiviti again. I don’t have much to compare it to...
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Loyalty, Relationship
I would recommend Cotiviti. I think the challenge is how large we are and how many plans we have....
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Product
I really like the people at Cotiviti, but I spend a lot of time spinning my wheels because I don’t...
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Loyalty, Product
I want Quality Intelligence to integrate better with our EMR and our quality reporter system. We...
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Relationship
Cotiviti has worked hard to improve their response times. That was a challenge last year, but they...
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Product
I would like the ability to personalize Quality Intelligence. It is a great tool, but there are...
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Loyalty, Relationship
Based on my experience, Cotiviti's support, and our exploration of external vendors, I am conflicted...
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Relationship
With Cotiviti, requests take a long time to move through the appropriate parties. That extends...
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Product
Many of Cotiviti's competitors offer more dynamic graphs and charts. We see that level of...
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Product, Value
Things with Quality Intelligence often come down to contracting and price transparency. The vendor...
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Relationship, Product
Cotiviti is a good vendor. We have a very trusted, open relationship with them. When we ask them to...
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Operations
Cotiviti's training always needs some improvement. Several years ago, the vendor reworked their...
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Product
Cotiviti has been late out of the gate in developing a more open application that allows measures to...
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Culture, Value
Compared to another vendor, Cotiviti's prices are very reasonable. The vendor's prices are fair for...
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Relationship
Cotiviti's support is very strong, especially given the tight timelines of HEDIS. The vendor is...
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Loyalty
We will be leaving Quality Intelligence because the platform is static and closed. Once data is...
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Product
Quality Intelligence is taking data and, instead of presenting it as flat Excel sheets, they are...
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Loyalty, Product
Cotiviti is looking for more and more interoperability in areas like FHIR. They are trying their...
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Loyalty, Product
In the last few years, the system's runtime has improved. That runtime is really quick and...
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Culture, Relationship
Cotiviti's client support is really good, and they don't promise anything that they can't deliver or...
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Operations, Product
Everything that needs to be in Quality Intelligence is there. One thing that might confuse our users...
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Operations
Cotiviti's training is pretty thorough. There are some documents and guides that aren't as detailed...
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Culture, Relationship
Cotiviti schedules regular maintenance and will let us know about it. I don't know much about any...
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Relationship, Operations
We would like to have more client discussions with Cotiviti throughout the year. I say that because...
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Culture, Relationship
I would say that Cotiviti keeps their promises, but they don't make promises because they don't want...
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Operations
When we are in development for implementations, Cotiviti will ask for deliverables, but they won't...
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Culture, Relationship
Cotiviti gives us known issue logs and things like that, but sometimes, it is on us to pull those...
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Relationship, Operations
Cotiviti's team is pretty supportive. They provide us with a lot of resources, whether those are...
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Relationship
We meet with Cotiviti regularly, and we have meetings with people about the product where we bring...
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Loyalty, Value
Cotiviti definitely has some areas of improvement, like doing more with integration. The vendor...
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Operations, Product
We have done a few implementations with Cotiviti, and Cotiviti has done well with those. When we...
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Relationship
When we need additional insight, Cotiviti doesn't hesitate to provide that to us. When we have our...
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Operations
From an implementation standpoint, Cotiviti is good with documentation. They also have quick...
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Product
Cotiviti has continued to enhance their reporting functionalities, and I appreciate that. The vendor...
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Culture, Relationship
In the past, we have been concerned about Cotiviti's product working as promoted. Cotiviti might...
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Relationship
Reliability is the one thing that would bring down Cotiviti's score. We understand that there are...
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Relationship, Product
Cotiviti has a very strong start already with digital quality measures. The vendor sets their...
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Relationship
Cotiviti does an exceptional job of efficiently resolving our issues in a timely way. We can reach...
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Relationship
There are times when Cotiviti's validations need to be better. Part of a vendor being proactive is...
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Culture, Value
There are some Cotiviti enhancements where there is a charge, but the majority of the time, the...
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Relationship, Product
Cotiviti has some room for improvement when it comes to state mandates. We have had some challenges...
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Operations
Cotiviti's training was pretty excellent. They have a learning system that has a ton of training...
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Operations
We did an implementation of the system, and then we switched service levels. However, we don't know...
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Relationship
Sometimes, we will ask Cotiviti for the price on a custom item, and it will take a really long time...
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Relationship, Product
I wouldn't say that Quality Intelligence has really made any advancements or improvements in the...
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Relationship, Product
We are very satisfied with Cotiviti and the products that they provide for HEDIS. They are...
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Relationship
Overall, we are very satisfied with Quality Intelligence and Cotiviti's support team.
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Product
Cotiviti has made enhancements to Quality Intelligence’s executive dashboard and record retrieval...
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Product
This was a long time ago, but it used to be easier to open multiple tabs and have multiple things to...
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Relationship, Value
Quality Intelligence is very expensive, but I don't know how it compares to other solutions. We get...
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Loyalty
We are trying to be forthcoming and visionary, and I don't know where Cotiviti is going to fall in...
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Product
I would like to have some better comparison tools in Quality Intelligence for when we want to...
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Relationship
Cotiviti’s communication is pretty good. We work and touch base with our CSM regularly. When there...
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Product
Cotiviti has a quality product that doesn't have bugs. We provide the data, and the system runs the...
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Product, Value
The product is really easy to use. We provide monthly sets of files that it ingests and then runs...
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Culture
Due to some of Cotiviti's pricing ideas, we are actually exploring offerings from some other vendors....
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Operations
Cotiviti's training is excellent, and I like the system. It is pretty good. Once users know what...
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Relationship
I like the people from Cotiviti who I work with. I tend to receive good support from them.
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Product
I am not the greatest with SQL, so I would like to see more of a back-end table manager in the...
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Product
We can do hybrid work in Quality Intelligence, but we can't do year-round sampling. I would like it...
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Loyalty, Product
With NCQA changing so many things regarding going to electronic clinical data systems (ECDS)...
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Relationship, Operations, Product
Cotiviti’s knowledge of HEDIS and definitely the user-friendliness of their software are things I...
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Relationship
Cotiviti has done a good job of meeting deadlines and following up. Working with Cotiviti has been...
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Culture
For the most part, the charges are very up-front and are according to our contract.
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Product
The product is succinct but not overwhelming. Sometimes when we use programming, there are a lot of...
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Relationship
With Cotiviti's support, there is a delay. When there is an issue, we have to log a ticket. The...
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Loyalty, Product
The system is consistent and easy to use. When our organization was talking about going to a...
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Value
With Cotiviti, we don't get charged extra because we have staff members to do things in-house. We...
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Loyalty, Relationship
We just went through an exhaustive process. Our organization makes us go through a vendor rehash...
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Product
Cotiviti doesn't really take a driving position on integration. They have tie-ins on the data side...
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Relationship, Product
Cotiviti's system is basically our HEDIS engine. We get good reporting out of Quality Intelligence....
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Culture
We have come a long way with contract negotiations with Cotiviti. We must purchase measures for...
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Operations, Value
Cotiviti does have training available. Often, we have to pay for that training. There is a lot we do...
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Loyalty, Relationship, Product
Medicaid follows different regulatory guidelines or restrictions than Medicare. Often, one state...
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Relationship
Quality Intelligence does meet our needs. We can get what we need or want out of it. It just is not...
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Relationship
There has been some turnover on the Cotiviti executive side regarding who manages our organization’s...
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Relationship, Product
Cotiviti is all I know. For the past several years, I have worked with the same group of people, but...
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Culture, Value
I don't know what other vendors would charge to do the same thing as Cotiviti. So I don't know...
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Product
Quality Intelligence gets hung up on different aspects, and I don’t know why. The technology is...
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Relationship
Cotiviti’s support people are really good and responsive. The vendor's main strengths are their...
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Operations, Product
We get what we need from Quality Intelligence every time. We have to report out to governing bodies,...
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Product
We don't typically have any issues with Cotiviti’s implementations. I wouldn't say they are late or...
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Relationship, Operations
Cotiviti has come a long way in the last couple of years, and I really can't say a lot of negative...
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Relationship
Cotiviti's website for getting support isn't good, and the vendor doesn't really have phone support...
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Value
Cotiviti charges us for everything in terms of custom measures and state-required custom measures.
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Relationship
Cotiviti is always willing to go the extra mile to help us out. They help us reach deadlines, and...
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Product
There are usually two streams of work happening when it comes to the system. One is to get ready for...
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Culture, Value
Quality Intelligence is expensive, but that is true of any vendor's system. Cotiviti doesn't...
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Loyalty
I would be nitpicking it if I were to offer any suggestions to Cotiviti. At this point in time, the...
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Relationship, Operations
Sometimes, we have issues with our front-end software. We don't necessarily need a lot of training...
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Loyalty
Quality Intelligence is definitely part of our long-term plans for the next few years. We don't know...
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Relationship, Product
Cotiviti is a great partner. They are a really critical partner for us in what we do. Cotiviti is...
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Product
We would like to get data from Quality Intelligence in an Excel report by measure, by medical group,...
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Culture, Relationship
Cotiviti isn't too willing to give out telephone numbers to us, but we have good communication with...
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Culture, Relationship
Cotiviti will notify us with emails when they find out that there are issues going on. They will...
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Loyalty, Product
Cotiviti is bringing their NLP program to the system where it will mark the chart up or highlight it...
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Product
Every year, as charts transition away from chart chases and our requirements for real-time data...
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Loyalty, Operations, Product
The system's guided user interface is pretty easy to learn. It was actually easier to use before our...
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Culture, Relationship
Cotiviti is a very responsive company. When we ask them questions or when the state comes down with...
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Relationship, Operations
Every year, NCQA comes out with new requirements and technical specifications. Cotiviti has to...
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Loyalty, Product
I wish the system would meet more of the needs that health plans and states are demanding. Our data...
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