Quality Intelligence Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Cotiviti's system is basically our HEDIS engine. We get good reporting out of Quality Intelligence....
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Culture
We have come a long way with contract negotiations with Cotiviti. We must purchase measures for...
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Operations, Value
Cotiviti does have training available. Often, we have to pay for that training. There is a lot we do...
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Loyalty, Relationship, Product
Medicaid follows different regulatory guidelines or restrictions than Medicare. Often, one state...
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Relationship
Quality Intelligence does meet our needs. We can get what we need or want out of it. It just is not...
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Relationship
There has been some turnover on the Cotiviti executive side regarding who manages our organization’s...
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Relationship, Product
Cotiviti is all I know. For the past several years, I have worked with the same group of people, but...
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Culture, Value
I don't know what other vendors would charge to do the same thing as Cotiviti. So I don't know...
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Product
Quality Intelligence gets hung up on different aspects, and I don’t know why. The technology is...
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Relationship
Cotiviti’s support people are really good and responsive. The vendor's main strengths are their...
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Operations, Product
We get what we need from Quality Intelligence every time. We have to report out to governing bodies,...
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Product
We don't typically have any issues with Cotiviti’s implementations. I wouldn't say they are late or...
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Relationship, Operations
Cotiviti has come a long way in the last couple of years, and I really can't say a lot of negative...
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Relationship
Cotiviti's website for getting support isn't good, and the vendor doesn't really have phone support...
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Value
Cotiviti charges us for everything in terms of custom measures and state-required custom measures.
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Relationship
Cotiviti is always willing to go the extra mile to help us out. They help us reach deadlines, and...
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Product
There are usually two streams of work happening when it comes to the system. One is to get ready for...
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Culture, Value
Quality Intelligence is expensive, but that is true of any vendor's system. Cotiviti doesn't...
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Loyalty
I would be nitpicking it if I were to offer any suggestions to Cotiviti. At this point in time, the...
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Relationship, Operations
Sometimes, we have issues with our front-end software. We don't necessarily need a lot of training...
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Loyalty
Quality Intelligence is definitely part of our long-term plans for the next few years. We don't know...
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Relationship, Product
Cotiviti is a great partner. They are a really critical partner for us in what we do. Cotiviti is...
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Product
We would like to get data from Quality Intelligence in an Excel report by measure, by medical group,...
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Culture, Relationship
Cotiviti isn't too willing to give out telephone numbers to us, but we have good communication with...
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Culture, Relationship
Cotiviti will notify us with emails when they find out that there are issues going on. They will...
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Loyalty, Product
Cotiviti is bringing their NLP program to the system where it will mark the chart up or highlight it...
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Product
Every year, as charts transition away from chart chases and our requirements for real-time data...
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Loyalty, Operations, Product
The system's guided user interface is pretty easy to learn. It was actually easier to use before our...
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Culture, Relationship
Cotiviti is a very responsive company. When we ask them questions or when the state comes down with...
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Relationship, Operations
Every year, NCQA comes out with new requirements and technical specifications. Cotiviti has to...
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Loyalty, Product
I wish the system would meet more of the needs that health plans and states are demanding. Our data...
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Operations, Product
Quality Intelligence is an easy product to use. It is pretty intuitive. The product has a front-end...
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Relationship
Cotiviti did some SSO things with us, and those things were really helpful. The vendor has a really...
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Relationship
With HEDIS vendors and engines, we either love them or hate them. I don't think there is any...
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Loyalty
The NCQA has a game plan to sunset hybrid measures within the next three to five years based on...
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Loyalty, Product
As we get more and more data and measures moving to Firebase technology and real-time data, the main...
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Loyalty, Value
From an outcome perspective, Quality Intelligence is really a good tool for delivering outcomes. It...
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Culture, Value
Cotiviti fulfills their promises, but sometimes, there is a time delay because the things we request...
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Loyalty, Product
The tools in the solution are very user friendly, and we can figure them out. Quality Engine meets...
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Culture, Relationship
Cotiviti does keep their promises. Occasionally the timeline is different than they originally say,...
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Operations
The implementation process was fine. There were no problems with the implementation. The issues come...
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Product
We utilize both internal retrieval and abstraction as well as Cotiviti's retrieval and abstraction....
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Operations
Cotiviti is excellent with training. The only reason I don’t give them a top score for training is...
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Relationship
The Cotiviti staff members are very receptive to suggestions and improvements. They reach out to ask...
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Culture, Relationship, Value
Cotiviti is very good about looking at the industry and figuring things out. They are also very good...
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Value
Cotiviti charges for everything. What comes to mind are the custom templates. In Quality Reporter,...
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Relationship, Product
There are things that we want for integration that Cotiviti is not delivering, but they can’t...
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Relationship
Cotiviti has a ticketing system, and we can open a ticket through Quality Intelligence and then...
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Relationship
One thing that is going well with Cotiviti is the support that we are getting from the team assigned...
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Culture, Value
Cotiviti does avoid charges. When we got out of a certain market, they brought a suggestion to us to...
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Relationship
QR Web is a system above and beyond its peers. Our team truly enjoys utilizing the system daily and...
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Loyalty
I have heard so many complaints from our organization about Quality Intelligence not working. But in...
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Relationship
I don't see new things coming from Cotiviti, but we have never had any product failures from them....
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Culture, Value
Cotiviti has a tendency to nickel-and-dime us for every little thing, so there is some frustration...
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Loyalty, Product
What Cotiviti could do that would make the biggest difference for customers like me would be...
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Product, Value
One downside of Quality Intelligence is the data exchange and making sure that we have the data and...
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Loyalty, Relationship, Product
We are using Cotiviti for our HEDIS engine. Our BI team works with the vendor's BI team to ingest...
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Culture
Cotiviti charges for every measure they give us. Our contract includes a specific number of things,...
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Culture, Value
Compared to what we were quoted from other vendors, we are getting our money's worth with Cotiviti....
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Loyalty
Cotiviti has put some of the stuff we want to do on their road map. They will soon be able to make...
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Relationship
Cotiviti certainly does everything they can to meet my team's needs. Cotiviti is open to...
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Product
Quality Intelligence is easy to use. We use it for our annual official HEDIS reporting, incentive...
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Product
Cotiviti's product meets all of our HEDIS reporting needs and most of our proactive monitoring...
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Loyalty, Relationship
I think Cotiviti is ahead of us in some regards, but we haven't needed new technology besides them...
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Operations, Product
Quality Intelligence is intuitive to me because I am so used to using it, but I know for first-time...
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Relationship
Cotiviti is pretty timely with regard to their updates, and their customer service is really good....
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Relationship
Cotiviti’s executives will get involved when they need to. They are on standby for their frontline...
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Product
From the technical side of Quality Intelligence, everything is pretty much as expected. The software...
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Relationship, Value
Cotiviti has given us good price breaks because of the longevity and history of our relationship...
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Relationship
I got to provide feedback, and Cotiviti did address some of the questions. They were responsive to...
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Operations
There is really not much training that we know of, especially right now. We have had staffing...
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Loyalty, Relationship
We are switching over to a different service level, so I am not sure what is involved or how that is...
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Loyalty
We are going to keep Quality Intelligence as our solution. We ended up with Quality Intelligence...
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Relationship, Operations
Cotiviti’s training department is really good, and so are their videos. Their training person helped...
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Relationship
With support, the person is nice, but sometimes it doesn't feel like there is a lot of transparency....
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Relationship, Product
There are some things we would like Quality Intelligence to integrate with, but part of that is our...
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Relationship, Product
We haven't seen anything blazingly new and exciting in a while. For some things, like asking for a...
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Operations, Product
What I like about the product is the ease of use and our data model architecture. Those are the real...
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Relationship, Product
The vendor has a great back end, but they don't have a great UI. Anything that we build for users is...
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Product, Value
I would buy this product again because it is just a good overall tool for HEDIS. I have had...
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Operations
The vendor needs to do more person-to-person training. We just get documentation. We don't really...
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Relationship, Product
The vendor has a portal that shares some of the documentation about upcoming changes, patch fixes,...
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Relationship
The vendor works with us just to make sure any issues that we call out are reviewed and that we know...
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Loyalty
We are utilizing Cotiviti for both HEDIS and state reporting. It is a requirement that we utilize...
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Relationship
Cotiviti's proactivity is a potential area of opportunity because there are a lot of times when we...
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Relationship
We have ongoing support from different channels at Cotiviti, whether that be technical support,...
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Relationship, Product
The unfortunate thing is that I see a difference between using Cotiviti for HEDIS measures and state...
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Operations
I have noticed that Cotiviti has had plenty of training available to us in a training platform that...
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Relationship
With the client status that we have, we do get support from Cotiviti with technical resources, as...
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Relationship, Product
When we do have questions or concerns with Cotiviti, the majority of the time it is usually with...
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Relationship, Product
Once the vendor knows that there is something that they agree needs to be enhanced or changed on...
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Product
Recently, there have been some upgrades that haven't been rolled out as effectively as we had hoped,...
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Product
For me, the product is very easy. I appreciate the search hub feature for documentation, Quality...
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Culture, Operations
There are certain services that the vendor provided to us during the implementation with the...
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Relationship
We have had good support from Cotiviti, and they have been very attentive. They have been...
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Culture, Value
If we need special work done by the data analyst or want special reporting, then we pay a different...
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Relationship, Product
Sometimes we get a few glitches with Quality Intelligence. When we are on Cotiviti's website, it is...
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Product
Quality Intelligence is user friendly. If someone doesn't know a lot about the Healthcare...
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Culture, Loyalty, Value
We actually did quite a few price comparisons. Our parent company wanted a price-competitive vendor....
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Loyalty, Relationship
At the end of the day, we are buying a measure generation system. It has to be submitted to state...
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Loyalty, Relationship
Our support is good. I think a person at our facility still keeps tabs with our old account manager....
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Relationship, Operations, Product
The updates have been smoother than ever. We had minimal times where we had interims this year, so...
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Operations, Product
Quality Reporter isn't really integrated with our other systems. It gets our data in its formats,...
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Relationship, Product
Quality Intelligence performs really well for us, not just with regular HEDIS submissions but also...
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Loyalty, Relationship
If I were talking to a peer, I would say that Cotiviti has been really good to us. They work with us...
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Product, Value
The system's reporting piece is great, and it has been optimized. We use the system to support some...
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Product
Cotiviti's Quality Reporter isn't great when it comes to taking dynamic, proactive approaches to...
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Relationship
We have a Cotiviti representative, but we haven't had to escalate a lot of things to that person....
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