Quality Intelligence Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Cotiviti's system is basically our HEDIS engine. We get good reporting out of Quality Intelligence....
Login or Create an Account to see details.
Culture
We have come a long way with contract negotiations with Cotiviti. We must purchase measures for...
Login or Create an Account to see details.
Operations, Value
Cotiviti does have training available. Often, we have to pay for that training. There is a lot we do...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Medicaid follows different regulatory guidelines or restrictions than Medicare. Often, one state...
Login or Create an Account to see details.
Relationship
Quality Intelligence does meet our needs. We can get what we need or want out of it. It just is not...
Login or Create an Account to see details.
Relationship
There has been some turnover on the Cotiviti executive side regarding who manages our organization’s...
Login or Create an Account to see details.
Relationship, Product
Cotiviti is all I know. For the past several years, I have worked with the same group of people, but...
Login or Create an Account to see details.
Culture, Value
I don't know what other vendors would charge to do the same thing as Cotiviti. So I don't know...
Login or Create an Account to see details.
Product
Quality Intelligence gets hung up on different aspects, and I don’t know why. The technology is...
Login or Create an Account to see details.
Relationship
Cotiviti’s support people are really good and responsive. The vendor's main strengths are their...
Login or Create an Account to see details.
Operations, Product
We get what we need from Quality Intelligence every time. We have to report out to governing bodies,...
Login or Create an Account to see details.
Product
We don't typically have any issues with Cotiviti’s implementations. I wouldn't say they are late or...
Login or Create an Account to see details.
Relationship, Operations
Cotiviti has come a long way in the last couple of years, and I really can't say a lot of negative...
Login or Create an Account to see details.
Relationship
Cotiviti's website for getting support isn't good, and the vendor doesn't really have phone support...
Login or Create an Account to see details.
Value
Cotiviti charges us for everything in terms of custom measures and state-required custom measures.
Login or Create an Account to see details.
Relationship
Cotiviti is always willing to go the extra mile to help us out. They help us reach deadlines, and...
Login or Create an Account to see details.
Product
There are usually two streams of work happening when it comes to the system. One is to get ready for...
Login or Create an Account to see details.
Culture, Value
Quality Intelligence is expensive, but that is true of any vendor's system. Cotiviti doesn't...
Login or Create an Account to see details.
Loyalty
I would be nitpicking it if I were to offer any suggestions to Cotiviti. At this point in time, the...
Login or Create an Account to see details.
Relationship, Operations
Sometimes, we have issues with our front-end software. We don't necessarily need a lot of training...
Login or Create an Account to see details.
Loyalty
Quality Intelligence is definitely part of our long-term plans for the next few years. We don't know...
Login or Create an Account to see details.
Relationship, Product
Cotiviti is a great partner. They are a really critical partner for us in what we do. Cotiviti is...
Login or Create an Account to see details.
Product
We would like to get data from Quality Intelligence in an Excel report by measure, by medical group,...
Login or Create an Account to see details.
Culture, Relationship
Cotiviti isn't too willing to give out telephone numbers to us, but we have good communication with...
Login or Create an Account to see details.
Culture, Relationship
Cotiviti will notify us with emails when they find out that there are issues going on. They will...
Login or Create an Account to see details.
Loyalty, Product
Cotiviti is bringing their NLP program to the system where it will mark the chart up or highlight it...
Login or Create an Account to see details.
Product
Every year, as charts transition away from chart chases and our requirements for real-time data...
Login or Create an Account to see details.
Loyalty, Operations, Product
The system's guided user interface is pretty easy to learn. It was actually easier to use before our...
Login or Create an Account to see details.
Culture, Relationship
Cotiviti is a very responsive company. When we ask them questions or when the state comes down with...
Login or Create an Account to see details.
Relationship, Operations
Every year, NCQA comes out with new requirements and technical specifications. Cotiviti has to...
Login or Create an Account to see details.
Loyalty, Product
I wish the system would meet more of the needs that health plans and states are demanding. Our data...
Login or Create an Account to see details.
Operations, Product
Quality Intelligence is an easy product to use. It is pretty intuitive. The product has a front-end...
Login or Create an Account to see details.
Relationship
Cotiviti did some SSO things with us, and those things were really helpful. The vendor has a really...
Login or Create an Account to see details.
Relationship
With HEDIS vendors and engines, we either love them or hate them. I don't think there is any...
Login or Create an Account to see details.
Loyalty
The NCQA has a game plan to sunset hybrid measures within the next three to five years based on...
Login or Create an Account to see details.
Loyalty, Product
As we get more and more data and measures moving to Firebase technology and real-time data, the main...
Login or Create an Account to see details.
Loyalty, Value
From an outcome perspective, Quality Intelligence is really a good tool for delivering outcomes. It...
Login or Create an Account to see details.
Culture, Value
Cotiviti fulfills their promises, but sometimes, there is a time delay because the things we request...
Login or Create an Account to see details.
Loyalty, Product
The tools in the solution are very user friendly, and we can figure them out. Quality Engine meets...
Login or Create an Account to see details.
Culture, Relationship
Cotiviti does keep their promises. Occasionally the timeline is different than they originally say,...
Login or Create an Account to see details.
Operations
The implementation process was fine. There were no problems with the implementation. The issues come...
Login or Create an Account to see details.
Product
We utilize both internal retrieval and abstraction as well as Cotiviti's retrieval and abstraction....
Login or Create an Account to see details.
Operations
Cotiviti is excellent with training. The only reason I don’t give them a top score for training is...
Login or Create an Account to see details.
Relationship
The Cotiviti staff members are very receptive to suggestions and improvements. They reach out to ask...
Login or Create an Account to see details.
Culture, Relationship, Value
Cotiviti is very good about looking at the industry and figuring things out. They are also very good...
Login or Create an Account to see details.
Value
Cotiviti charges for everything. What comes to mind are the custom templates. In Quality Reporter,...
Login or Create an Account to see details.
Relationship, Product
There are things that we want for integration that Cotiviti is not delivering, but they can’t...
Login or Create an Account to see details.
Relationship
Cotiviti has a ticketing system, and we can open a ticket through Quality Intelligence and then...
Login or Create an Account to see details.
Relationship
One thing that is going well with Cotiviti is the support that we are getting from the team assigned...
Login or Create an Account to see details.
Culture, Value
Cotiviti does avoid charges. When we got out of a certain market, they brought a suggestion to us to...
Login or Create an Account to see details.
Relationship
QR Web is a system above and beyond its peers. Our team truly enjoys utilizing the system daily and...
Login or Create an Account to see details.
Loyalty
I have heard so many complaints from our organization about Quality Intelligence not working. But in...
Login or Create an Account to see details.
Relationship
I don't see new things coming from Cotiviti, but we have never had any product failures from them....
Login or Create an Account to see details.
Culture, Value
Cotiviti has a tendency to nickel-and-dime us for every little thing, so there is some frustration...
Login or Create an Account to see details.
Loyalty, Product
What Cotiviti could do that would make the biggest difference for customers like me would be...
Login or Create an Account to see details.
Product, Value
One downside of Quality Intelligence is the data exchange and making sure that we have the data and...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We are using Cotiviti for our HEDIS engine. Our BI team works with the vendor's BI team to ingest...
Login or Create an Account to see details.
Culture
Cotiviti charges for every measure they give us. Our contract includes a specific number of things,...
Login or Create an Account to see details.
Culture, Value
Compared to what we were quoted from other vendors, we are getting our money's worth with Cotiviti....
Login or Create an Account to see details.
Loyalty
Cotiviti has put some of the stuff we want to do on their road map. They will soon be able to make...
Login or Create an Account to see details.
Relationship
Cotiviti certainly does everything they can to meet my team's needs. Cotiviti is open to...
Login or Create an Account to see details.
Product
Quality Intelligence is easy to use. We use it for our annual official HEDIS reporting, incentive...
Login or Create an Account to see details.
Product
Cotiviti's product meets all of our HEDIS reporting needs and most of our proactive monitoring...
Login or Create an Account to see details.
Loyalty, Relationship
I think Cotiviti is ahead of us in some regards, but we haven't needed new technology besides them...
Login or Create an Account to see details.
Operations, Product
Quality Intelligence is intuitive to me because I am so used to using it, but I know for first-time...
Login or Create an Account to see details.
Relationship
Cotiviti is pretty timely with regard to their updates, and their customer service is really good....
Login or Create an Account to see details.
Relationship
Cotiviti’s executives will get involved when they need to. They are on standby for their frontline...
Login or Create an Account to see details.
Product
From the technical side of Quality Intelligence, everything is pretty much as expected. The software...
Login or Create an Account to see details.
Relationship, Value
Cotiviti has given us good price breaks because of the longevity and history of our relationship...
Login or Create an Account to see details.
Relationship
I got to provide feedback, and Cotiviti did address some of the questions. They were responsive to...
Login or Create an Account to see details.
Operations
There is really not much training that we know of, especially right now. We have had staffing...
Login or Create an Account to see details.
Loyalty, Relationship
We are switching over to a different service level, so I am not sure what is involved or how that is...
Login or Create an Account to see details.
Loyalty
We are going to keep Quality Intelligence as our solution. We ended up with Quality Intelligence...
Login or Create an Account to see details.
Relationship, Operations
Cotiviti’s training department is really good, and so are their videos. Their training person helped...
Login or Create an Account to see details.
Relationship
With support, the person is nice, but sometimes it doesn't feel like there is a lot of transparency....
Login or Create an Account to see details.
Relationship, Product
There are some things we would like Quality Intelligence to integrate with, but part of that is our...
Login or Create an Account to see details.
Relationship, Product
We haven't seen anything blazingly new and exciting in a while. For some things, like asking for a...
Login or Create an Account to see details.
Operations, Product
What I like about the product is the ease of use and our data model architecture. Those are the real...
Login or Create an Account to see details.
Relationship, Product
The vendor has a great back end, but they don't have a great UI. Anything that we build for users is...
Login or Create an Account to see details.
Product, Value
I would buy this product again because it is just a good overall tool for HEDIS. I have had...
Login or Create an Account to see details.
Operations
The vendor needs to do more person-to-person training. We just get documentation. We don't really...
Login or Create an Account to see details.
Relationship, Product
The vendor has a portal that shares some of the documentation about upcoming changes, patch fixes,...
Login or Create an Account to see details.
Relationship
The vendor works with us just to make sure any issues that we call out are reviewed and that we know...
Login or Create an Account to see details.
Loyalty
We are utilizing Cotiviti for both HEDIS and state reporting. It is a requirement that we utilize...
Login or Create an Account to see details.
Relationship
Cotiviti's proactivity is a potential area of opportunity because there are a lot of times when we...
Login or Create an Account to see details.
Relationship
We have ongoing support from different channels at Cotiviti, whether that be technical support,...
Login or Create an Account to see details.
Relationship, Product
The unfortunate thing is that I see a difference between using Cotiviti for HEDIS measures and state...
Login or Create an Account to see details.
Operations
I have noticed that Cotiviti has had plenty of training available to us in a training platform that...
Login or Create an Account to see details.
Relationship
With the client status that we have, we do get support from Cotiviti with technical resources, as...
Login or Create an Account to see details.
Relationship, Product
When we do have questions or concerns with Cotiviti, the majority of the time it is usually with...
Login or Create an Account to see details.
Relationship, Product
Once the vendor knows that there is something that they agree needs to be enhanced or changed on...
Login or Create an Account to see details.
Product
Recently, there have been some upgrades that haven't been rolled out as effectively as we had hoped,...
Login or Create an Account to see details.
Product
For me, the product is very easy. I appreciate the search hub feature for documentation, Quality...
Login or Create an Account to see details.
Culture, Operations
There are certain services that the vendor provided to us during the implementation with the...
Login or Create an Account to see details.
Relationship
We have had good support from Cotiviti, and they have been very attentive. They have been...
Login or Create an Account to see details.
Culture, Value
If we need special work done by the data analyst or want special reporting, then we pay a different...
Login or Create an Account to see details.
Relationship, Product
Sometimes we get a few glitches with Quality Intelligence. When we are on Cotiviti's website, it is...
Login or Create an Account to see details.
Product
Quality Intelligence is user friendly. If someone doesn't know a lot about the Healthcare...
Login or Create an Account to see details.
Culture, Loyalty, Value
We actually did quite a few price comparisons. Our parent company wanted a price-competitive vendor....
Login or Create an Account to see details.
Loyalty, Relationship
At the end of the day, we are buying a measure generation system. It has to be submitted to state...
Login or Create an Account to see details.
Loyalty, Relationship
Our support is good. I think a person at our facility still keeps tabs with our old account manager....
Login or Create an Account to see details.
Relationship, Operations, Product
The updates have been smoother than ever. We had minimal times where we had interims this year, so...
Login or Create an Account to see details.
Featured Report
Preferences