Quality Intelligence Commentary
Filtered view: All

Subject Expert
Bradley Hunter
SRU Manager
KLAS SRU Manager - Bradley Hunter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship, Product

For service, reporting, and medical record validation, Quality Intelligence is great. And from what...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The new technology from Cotiviti is what is pulling my rating down. They rolled out a Star...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Relationship

Cotiviti told us that their support staff would be enough to prevent a problem we had previously...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

One of the complaints we tend to hear internally is that some of the documentation in Cotiviti's...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If I were to tell someone else about Quality Intelligence, I would say that we haven't had any real...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Quality Reporter is a lot more intuitive and nicer looking than Quality Engine. With Quality Engine,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Compared to what we used to have, even with one of Cotiviti's older products, I don't think our...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Product

The products within the Quality Intelligence suite that we are using don't actually integrate per se...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Quality Intelligence is user friendly, especially on the analyst side. It provides enough data for...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have a good relationship with our Cotiviti account team, and if we log a ticket through their...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Cotiviti charges us when they need to. We have had some custom work come up, and they have...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Medical record review has been a little challenging for Cotiviti, so there are some things that they...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Quality Intelligence breaks every so often and is not reliable. I prefer a product I can get into...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Quality Intelligence is fairly user friendly. I had a new employee on the team who was struggling,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Quality Intelligence is not the worst I have dealt with but also not the best. Things could be...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of my biggest complaints is that we can view data, but we don't have the reasoning behind it....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cotiviti’s support is pretty good. They are responsive when we tell them there is a problem. We have...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cotiviti is not proactive. They wait for us to give feedback, and even then, they don't pick our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

It seems like we have gotten nickel-and-dimed quite a bit here recently by the vendor with additions...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Everything has gone pretty well with Cotiviti. We are used to working with them and the folks there....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We haven't had a whole lot of training recently for our team from Cotiviti. However, we were happy...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The product is easy to use, and while we are paying a lot, the price is pretty competitive to say...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cotiviti seems to be on board with what comes up, and they meet all our needs. We have regular...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have several go-tos at Cotiviti, and they are on the lower level. When I can't get them to help,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I would tell others that other vendors are more reliable, and I would not recommend Cotiviti. I...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Cotiviti needs to check upgrades more precisely on the back end and not let us be the guinea pigs...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Cotiviti’s training fluctuates. They are good at training and retraining us on some pieces, but...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

At one point, we had a file that we needed Cotiviti to accept, and it was in the correct format, but...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We got into the product and found errors with our data or the way it was supposed to operate. Things...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

In several of our contracting discussions, I have had to pull up old emails from Cotiviti containing...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Cotiviti charges for every little thing. One of the quality measures is unique, and we have to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are a lot of different solutions, so the lack of integration is probably not even Cotiviti's...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of the biggest things is the relationship that Cotiviti is able to build with their users....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Quality Intelligence meets our needs very well. The product is easy to use, and we use it very...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cotiviti’s customer service is excellent. It is top notch. The vendor is always willing to help and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Cotiviti is very good at helping us with custom reports and customized measures. We have special...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We don't have issues with the software, but it takes a bit of time to learn it. It isn't the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

For the price, Quality Intelligence is great compared to what is out there, and the vendor doesn't...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The only disappointment we have seen with Cotiviti is that our single sign-on upgrade has involved a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The best thing that Cotiviti has is their very exemplary customer service. We look at our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One of the biggest opportunities that Cotiviti has is their lack of product leadership. There are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

At times, we feel like we aren't prepared to take on Cotiviti’s solution because it isn't scalable...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I'm very satisfied with Cotiviti because if we need something, they take an enhancement request and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

New technology helps, but some of the burden with the new technology is on our side, and sometimes...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cotiviti is always available on holidays and weekends. They are great. I have no problems getting to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Cotiviti does reduce some pain points. There are some pain points where there is a misstep with the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Cotiviti offered a very favorable contract to our organization. They are always willing to look at...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

While Cotiviti isn't the most technologically savvy or fancy vendor, they get the job done with the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

When we chose Cotiviti, there were some investment costs to bring the system on premises, like...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With our previous vendor, we had to file tickets when something was buggy. Compared to Cotiviti, the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

At one point, we had a contracting snafu that caused some annoyance and confusion. Cotiviti is also...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Cotiviti has been a good partner, and we have a good relationship with them. They don't...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We have been thrilled with Cotiviti, and we have been with them for a long time. If we were to break...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Quality Intelligence has to meet NCQA requirements. The biggest thing that separates Cotiviti from...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are limitations to how Cotiviti can customize things based on our needs, but in terms of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If we have issues, we have an account manager and a technical team. We can pick up the phone and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cotiviti is a great partner. Our partnership has gone well. They are very responsive and receptive...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Cotiviti could work on listening to hear what we are asking for instead of answering because several...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Cotoviti’s new Star Intelligence tool was more challenging than presented when we implemented it....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have been with the product for so long that it goes really smoothly. Product quality can always...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Quality Intelligence's ease of use could be better because of the engine perspective. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product, Value

For Quality Intelligence, the vendor switched to a web-based platform a while ago, and they have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There is no nickel-and-diming from Cotiviti. We do have a clause where we can pay for extra effort,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The vendor has improved significantly over the course of our relationship, so they may be selected...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We did have some struggles with the implementation, as I am sure most organizations do. However,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Sometimes Quality Intelligence doesn't necessarily do everything that we are expecting it to do or...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I enjoy that the customer support team has different ratings for the tickets, from low priority up...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cotiviti’s validation before they have releases could improve. In that sense, they often are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The state reporting program capabilities have been extremely challenging over the last few seasons....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are considering leaving Cotiviti's system because we are looking at doing more quality metrics on...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product, Value

Our state requires a lot of custom reporting and custom metrics that Cotiviti has been able to build...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Cotiviti has been better in more recent years at actually having a training program and redoing...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cotiviti’s customer support is pretty good now that they have a representative available for us on a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Cotiviti is a good company to work with, and they are easy to work with. They have been able to keep...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Cotiviti created a standard extract that we use to pull out all of our data once we have done our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

When we do administrative updates in Quality Intelligence, it is always a trash fire. The system...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Cotiviti's training department is amazing. They have top-notch training. The vendor's training...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system does everything it is supposed to do. One of the great features we love about the system...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Cotiviti tries to be proactive and to get ahead of everything, but sometimes they can't do that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would tell another healthcare organization that Cotiviti is a great company. The vendor is helpful...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is responsive to their clients' needs, so if a request is out of the box, they will meet...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Quality Reporter is a system where we enter data. The vendor has new software called Quality...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I love the software. The product meets our needs, and I haven't experienced any glitches. I'm not...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has an issue with changing their client managers frequently. But Cotiviti has strong...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

The product does everything we are charged for. We knew what it was when we were going into things,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor has teaching modules that they release yearly. We go through the set of modules, and they...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The vendor is flexible in terms of cost. We came into a situation where we were using more of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

In terms of integration, the vendor has solutions that we haven't taken advantage of yet. They are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We submit some comments to Cotiviti about wish-list items, and sometimes there are things that get...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I have some users who are not super computer savvy, and the product is not very intuitive to them....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The product has a lot of defects that take a long time to get resolved. Our account manager is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

We asked for an enhancement request to the software regarding something we are paying additional...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The contracting process was painful, extended, and unsatisfying. We didn't contract at the level...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

On the IS side, everything in Quality Intelligence is a workaround, and the workarounds don’t match...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We would not buy Quality Intelligence again. It was good for a while, but things have been slipping....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cotiviti has promised to resolve some of the issues we have had. They have been going on for years...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Cotiviti had some canned training, but it wasn’t what we needed. I got more information from the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are going through conversations with Cotiviti about interoperability and information, and it is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Quality Intelligence is a very robust system. It gives a lot of different reports, and a lot of them...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have issues trying to get the cadence that we want when it comes to information. Almost every...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We don't do a lot of training. There are a lot of materials supplied on an annual basis, but we are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The system is very straightforward, so it is easy to understand if we know it. If we have no idea...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor needs to improve on the expansion of what they do with the data, such as more...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Anytime we have concerns or issues with data, Cotiviti is very responsive and quick to send us a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We meet with the vendor regularly, and they send status updates if something is wrong or anything...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ability to access and leverage data in very complex ways in the system is a bit limited right...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

At the end of the day, we get the functionalities that we need from Quality Intelligence, but we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cotiviti struggles with their vision because they are super reactive instead of super proactive....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cotiviti works really well with us when it comes to support. Support is Cotiviti's number-one...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Relationship

The biggest thing about Cotiviti is that we would expect them or any vendor in the payer quality...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Cotiviti charges us what is reasonable. If we ask for extra work, they charge us, but I don't expect...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

When Cotiviti starts with an organization, everything is a charge. Then, things become negotiations,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are struggling with certain things in Quality Intelligence, but to be fair to the vendor, we use...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We have evaluated some other solutions and found that Quality Intelligence is better. For example,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Whether we keep the vendor in our long-term plans will be influenced by Cotiviti's ability to move...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We go back and forth a lot with the vendor, and I don't know that things are always resolved.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In the product, we don’t have the ability to compare year-to-year data. Cotiviti needs to be able to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of the higher-ups from the vendor has worked with us and has maintained a relationship with us.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cotiviti is great, and overall, I’m pleased with them. If I or my team opens a ticket, the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are tons of enhancements that we want to potentially see in Quality Intelligence; I could...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Quality Intelligence typically uses feedback from their clients at the end of the season to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cotiviti has a pretty good online ticketing system, and their staff members' communication is really...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The internal knowledge of some of the Cotiviti team members assigned to our account is lacking....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Cotiviti has a pretty vast online library of additional training, and they do a pretty good job with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We have run into a problem with Cotiviti several times where we have used up our contract support...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

We have a huge investment in the Cotiviti system and are charged for any service beyond our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The product has a lot to offer. It is user friendly, and we enjoy the quality of the data we get...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

When the NCQA decided to divide all the diabetic measures, that was an ugly mess for those of us in...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

We had some hurdles to overcome because we changed systems recently, so we had data from two...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

Our organization has routine procurement rules that we have to follow, and we are using a couple of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

Our challenges with the system might be partially our fault because we haven't developed a lot of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We have received less involvement from Cotiviti than we have from other vendors, but when we have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

Since Cotiviti's system has been running at my organization for so long, I don't think it would hurt...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Relationship

Cotiviti has made some promises that things will be done by a certain time, but then those things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

There are some things within Quality Intelligence that work fine, but some of the modules that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cotiviti’s communication is good. They talk us through the processes and delays if there are any....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Cotiviti has had some turnover. When we do our initial installation each year, things are a little...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Cotiviti stands out because they have a lot of great and experienced people. We have an account...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Cotiviti's system helps us achieve measurable outcomes in the form of submissions. The software is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Cotiviti is completely legitimate. They have been around. There are a lot of new software companies...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Cotiviti doesn’t have an API, so we are stuck with manual file submissions and loads, and it doesn't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

The reason why we are in a contract with Cotiviti in the first place is that the product does what...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like new technology, API functionality, and an interface that is a little more up-to-date...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have routine meetings with the vendor's executives, and I have met with their executive team.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Whether we will keep this solution in the future all depends on how things change in the market....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

The reason why we went with Cotiviti was that they had one integrated product that allowed us to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

If we were to move away from Cotiviti, that would be a very expensive step. We can't change vendors...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like Cotiviti’s customer support team. The customer representatives are trying to keep customers...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The tool is great. I am praising the tool because it is fast and reliable. That is what I like about...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

In regard to keeping all promises, the vendor does stick to the schedule and does provide updates on...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor’s implementation services are pretty decent. There is room for improvement, but overall,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The reasons we would buy Cotiviti's product again have to do with our relationships with Cotiviti. A...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Training has been a big win for Cotiviti in the last few years. They haven't had it before. They had...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We would like to see Cotiviti give us even more communication. We are in deep with them, so they...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would recommend Cotiviti to friends or peers with a lot more questions. We would say to combine...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Cotiviti is not on the leading edge. I don't think they are set up to absorb clinical data exchanges...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Of the products we have seen, we would recommend Quality Intelligence. We are fortunate that we have...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles