Quality Intelligence Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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User Commentary

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Director

Relationship, Value

Cotiviti has been a good partner, and we have a good relationship with them. They don't...

Feb 2024
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Director

Loyalty, Relationship

We have been thrilled with Cotiviti, and we have been with them for a long time. If we were to break...

Feb 2024
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Director

Product

Quality Intelligence has to meet NCQA requirements. The biggest thing that separates Cotiviti from...

Feb 2024
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Director

Relationship

There are limitations to how Cotiviti can customize things based on our needs, but in terms of...

Feb 2024
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Director

Relationship

If we have issues, we have an account manager and a technical team. We can pick up the phone and...

Feb 2024
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Manager

Relationship

Cotiviti is a great partner. Our partnership has gone well. They are very responsive and receptive...

Jan 2024
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Manager

Culture, Relationship

Cotiviti could work on listening to hear what we are asking for instead of answering because several...

Jan 2024
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Manager

Operations

Cotoviti’s new Star Intelligence tool was more challenging than presented when we implemented it....

Jan 2024
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Manager

Product

We have been with the product for so long that it goes really smoothly. Product quality can always...

Jan 2024
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Manager

Product

Quality Intelligence's ease of use could be better because of the engine perspective. The...

Jan 2024
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Director

Relationship, Product, Value

For Quality Intelligence, the vendor switched to a web-based platform a while ago, and they have...

Dec 2023
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Director

Value

There is no nickel-and-diming from Cotiviti. We do have a clause where we can pay for extra effort,...

Dec 2023
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Director

Loyalty

The vendor has improved significantly over the course of our relationship, so they may be selected...

Dec 2023
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Manager

Operations

We did have some struggles with the implementation, as I am sure most organizations do. However,...

Oct 2023
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Manager

Product

Sometimes Quality Intelligence doesn't necessarily do everything that we are expecting it to do or...

Oct 2023
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Manager

Relationship

I enjoy that the customer support team has different ratings for the tickets, from low priority up...

Oct 2023
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Manager

Relationship

Cotiviti’s validation before they have releases could improve. In that sense, they often are...

Oct 2023
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Manager

Product, Value

The state reporting program capabilities have been extremely challenging over the last few seasons....

Oct 2023
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Director

Loyalty

We are considering leaving Cotiviti's system because we are looking at doing more quality metrics on...

Oct 2023
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Director

Relationship, Product, Value

Our state requires a lot of custom reporting and custom metrics that Cotiviti has been able to build...

Oct 2023
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Director

Operations

Cotiviti has been better in more recent years at actually having a training program and redoing...

Oct 2023
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Director

Relationship

Cotiviti’s customer support is pretty good now that they have a representative available for us on a...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

Cotiviti is a good company to work with, and they are easy to work with. They have been able to keep...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Cotiviti created a standard extract that we use to pull out all of our data once we have done our...

Sep 2023
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Analyst/Coordinator

Product

When we do administrative updates in Quality Intelligence, it is always a trash fire. The system...

Sep 2023
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Analyst/Coordinator

Operations

Cotiviti's training department is amazing. They have top-notch training. The vendor's training...

Sep 2023
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Analyst/Coordinator

Product

The system does everything it is supposed to do. One of the great features we love about the system...

Sep 2023
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Analyst/Coordinator

Relationship

Cotiviti tries to be proactive and to get ahead of everything, but sometimes they can't do that...

Sep 2023
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Manager

Relationship

I would tell another healthcare organization that Cotiviti is a great company. The vendor is helpful...

Sep 2023
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Manager

Relationship

The vendor is responsive to their clients' needs, so if a request is out of the box, they will meet...

Sep 2023
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Manager

Product

Quality Reporter is a system where we enter data. The vendor has new software called Quality...

Sep 2023
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Manager

Relationship, Product

I love the software. The product meets our needs, and I haven't experienced any glitches. I'm not...

Sep 2023
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Manager

Relationship

The vendor has an issue with changing their client managers frequently. But Cotiviti has strong...

Sep 2023
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Manager

Loyalty, Value

The product does everything we are charged for. We knew what it was when we were going into things,...

Sep 2023
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Manager

Operations

The vendor has teaching modules that they release yearly. We go through the set of modules, and they...

Sep 2023
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Manager

Culture, Value

The vendor is flexible in terms of cost. We came into a situation where we were using more of...

Sep 2023
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Manager

Relationship, Product

In terms of integration, the vendor has solutions that we haven't taken advantage of yet. They are...

Sep 2023
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Manager

Relationship

We submit some comments to Cotiviti about wish-list items, and sometimes there are things that get...

Sep 2023
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Manager

Operations, Product

I have some users who are not super computer savvy, and the product is not very intuitive to them....

Sep 2023
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Director

Relationship

The product has a lot of defects that take a long time to get resolved. Our account manager is...

Sep 2023
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Director

Culture, Value

We asked for an enhancement request to the software regarding something we are paying additional...

Sep 2023
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Director

Culture

The contracting process was painful, extended, and unsatisfying. We didn't contract at the level...

Sep 2023
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Manager

Product

On the IS side, everything in Quality Intelligence is a workaround, and the workarounds don’t match...

Sep 2023
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Manager

Value

We would not buy Quality Intelligence again. It was good for a while, but things have been slipping....

Sep 2023
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Manager

Relationship

Cotiviti has promised to resolve some of the issues we have had. They have been going on for years...

Sep 2023
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Manager

Operations

Cotiviti had some canned training, but it wasn’t what we needed. I got more information from the...

Sep 2023
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Manager

Relationship

We are going through conversations with Cotiviti about interoperability and information, and it is...

Sep 2023
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Manager

Product

Quality Intelligence is a very robust system. It gives a lot of different reports, and a lot of them...

Sep 2023
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Manager

Relationship, Product

We have issues trying to get the cadence that we want when it comes to information. Almost every...

Sep 2023
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Manager

Operations

We don't do a lot of training. There are a lot of materials supplied on an annual basis, but we are...

Sep 2023
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Manager

Operations, Product

The system is very straightforward, so it is easy to understand if we know it. If we have no idea...

Sep 2023
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Manager

Product

The vendor needs to improve on the expansion of what they do with the data, such as more...

Sep 2023
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Manager

Relationship

Anytime we have concerns or issues with data, Cotiviti is very responsive and quick to send us a...

Sep 2023
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Manager

Relationship

We meet with the vendor regularly, and they send status updates if something is wrong or anything...

Sep 2023
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Director

Product

The ability to access and leverage data in very complex ways in the system is a bit limited right...

Sep 2023
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Director

Loyalty, Product

At the end of the day, we get the functionalities that we need from Quality Intelligence, but we...

Sep 2023
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Director

Relationship

Cotiviti struggles with their vision because they are super reactive instead of super proactive....

Sep 2023
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Director

Relationship

Cotiviti works really well with us when it comes to support. Support is Cotiviti's number-one...

Sep 2023
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Director

Culture, Loyalty, Relationship

The biggest thing about Cotiviti is that we would expect them or any vendor in the payer quality...

Sep 2023
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Manager

Culture, Value

Cotiviti charges us what is reasonable. If we ask for extra work, they charge us, but I don't expect...

Sep 2023
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Director

Culture, Value

When Cotiviti starts with an organization, everything is a charge. Then, things become negotiations,...

Sep 2023
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Director

Product

We are struggling with certain things in Quality Intelligence, but to be fair to the vendor, we use...

Sep 2023
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Director

Value

We have evaluated some other solutions and found that Quality Intelligence is better. For example,...

Sep 2023
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Director

Loyalty

Whether we keep the vendor in our long-term plans will be influenced by Cotiviti's ability to move...

Sep 2023
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Director

Relationship

We go back and forth a lot with the vendor, and I don't know that things are always resolved.

Sep 2023
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Director

Product

In the product, we don’t have the ability to compare year-to-year data. Cotiviti needs to be able to...

Sep 2023
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Director

Relationship

One of the higher-ups from the vendor has worked with us and has maintained a relationship with us.

Sep 2023
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Manager

Relationship

Cotiviti is great, and overall, I’m pleased with them. If I or my team opens a ticket, the...

Sep 2023
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Manager

Product

There are tons of enhancements that we want to potentially see in Quality Intelligence; I could...

Sep 2023
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Manager

Relationship, Operations, Product

Quality Intelligence typically uses feedback from their clients at the end of the season to...

Aug 2023
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Manager

Relationship

Cotiviti has a pretty good online ticketing system, and their staff members' communication is really...

Aug 2023
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Manager

Relationship

The internal knowledge of some of the Cotiviti team members assigned to our account is lacking....

Aug 2023
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Manager

Operations

Cotiviti has a pretty vast online library of additional training, and they do a pretty good job with...

Aug 2023
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Manager

Culture

We have run into a problem with Cotiviti several times where we have used up our contract support...

Aug 2023
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Analyst/Coordinator

Culture, Value

We have a huge investment in the Cotiviti system and are charged for any service beyond our...

Aug 2023
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Analyst/Coordinator

Relationship, Product

The product has a lot to offer. It is user friendly, and we enjoy the quality of the data we get...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

When the NCQA decided to divide all the diabetic measures, that was an ugly mess for those of us in...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

We had some hurdles to overcome because we changed systems recently, so we had data from two...

Aug 2023
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COO

Loyalty, Product

Our organization has routine procurement rules that we have to follow, and we are using a couple of...

Aug 2023
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COO

Operations, Product

Our challenges with the system might be partially our fault because we haven't developed a lot of...

Aug 2023
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COO

Relationship

We have received less involvement from Cotiviti than we have from other vendors, but when we have...

Aug 2023
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COO

Loyalty

Since Cotiviti's system has been running at my organization for so long, I don't think it would hurt...

Aug 2023
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Manager

Culture, Loyalty, Relationship

Cotiviti has made some promises that things will be done by a certain time, but then those things...

Aug 2023
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Manager

Culture, Value

There are some things within Quality Intelligence that work fine, but some of the modules that...

Aug 2023
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Manager

Relationship

Cotiviti’s communication is good. They talk us through the processes and delays if there are any....

Aug 2023
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Analyst/Coordinator

Operations

Cotiviti has had some turnover. When we do our initial installation each year, things are a little...

Aug 2023
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Analyst/Coordinator

Relationship

Cotiviti stands out because they have a lot of great and experienced people. We have an account...

Aug 2023
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Analyst/Coordinator

Product

Cotiviti's system helps us achieve measurable outcomes in the form of submissions. The software is...

Aug 2023
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Analyst/Coordinator

Relationship

Cotiviti is completely legitimate. They have been around. There are a lot of new software companies...

Aug 2023
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Manager

Relationship, Product

Cotiviti doesn’t have an API, so we are stuck with manual file submissions and loads, and it doesn't...

Jul 2023
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Manager

Culture, Loyalty

The reason why we are in a contract with Cotiviti in the first place is that the product does what...

Jul 2023
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Manager

Product

We would like new technology, API functionality, and an interface that is a little more up-to-date...

Jul 2023
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Manager

Relationship

I have routine meetings with the vendor's executives, and I have met with their executive team.

Jul 2023
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Manager

Loyalty

Whether we will keep this solution in the future all depends on how things change in the market....

Jul 2023
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Manager

Culture, Loyalty

The reason why we went with Cotiviti was that they had one integrated product that allowed us to...

Jul 2023
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Manager

Value

If we were to move away from Cotiviti, that would be a very expensive step. We can't change vendors...

Jul 2023
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Manager

Relationship

I like Cotiviti’s customer support team. The customer representatives are trying to keep customers...

Jul 2023
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Manager

Product, Value

The tool is great. I am praising the tool because it is fast and reliable. That is what I like about...

Jul 2023
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Manager

Culture, Value

In regard to keeping all promises, the vendor does stick to the schedule and does provide updates on...

Jul 2023
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Manager

Operations

The vendor’s implementation services are pretty decent. There is room for improvement, but overall,...

Jul 2023
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Director

Loyalty, Relationship

The reasons we would buy Cotiviti's product again have to do with our relationships with Cotiviti. A...

Jul 2023
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Director

Operations

Training has been a big win for Cotiviti in the last few years. They haven't had it before. They had...

Jul 2023
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Director

Relationship

We would like to see Cotiviti give us even more communication. We are in deep with them, so they...

Jul 2023
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Director

Product

We would recommend Cotiviti to friends or peers with a lot more questions. We would say to combine...

Jul 2023
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Director

Relationship, Product

Cotiviti is not on the leading edge. I don't think they are set up to absorb clinical data exchanges...

Jul 2023
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Director

Operations, Product

Of the products we have seen, we would recommend Quality Intelligence. We are fortunate that we have...

Jul 2023
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Analyst/Coordinator

Relationship, Product

Cotiviti listens to us about what features we want. The vendor is constantly looking to improve...

Jun 2023
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Analyst/Coordinator

Operations

Every year, we have updates and some glitches, especially as we get closer to our submissions. For...

Jun 2023
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Analyst/Coordinator

Product

It would be nice if Cotiviti’s SFTP site had the same password rules as the actual web-based tool....

Jun 2023
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Analyst/Coordinator

Relationship

Cotiviti has great customer service, and their support team is always available. We have a great...

Jun 2023
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Analyst/Coordinator

Value

Quality Intelligence is more on the pricy side than other vendors' offerings, but the product is not...

Jun 2023
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Director

Product, Value

Cotiviti's biggest strength is that they are innovative in transitioning from hybrid-chart review to...

Jun 2023
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Director

Product

Cotiviti could improve by giving us health plans and providing more reporting capabilities to chase...

Jun 2023
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Director

Relationship, Operations

Cotiviti could improve their support services by better understanding how their clients use their...

Jun 2023
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Manager

Culture, Relationship, Product

Cotiviti is a large organization that is frequently looking for cross-selling opportunities. We are...

May 2023
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Manager

Product

There is room for enhancement in the product, particularly in the off-cycle measure calculations and...

May 2023
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Manager

Culture, Relationship

When we request the vendor, they are good at putting things into a development queue. Some things...

May 2023
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Manager

Relationship

Cotiviti does a good job of pushing out industry updates and communicating things that are...

May 2023
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Manager

Relationship

We have had a few issues that we have escalated to Cotiviti’s executive team, and they have been...

May 2023
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Manager

Operations

Cotiviti’s initial implementation went well, but they have had hiccups with some of the services not...

May 2023
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Manager

Product

The product’s navigation process is very straightforward, but it would be helpful to have more...

May 2023
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Manager

Relationship

Cotiviti has exemplary customer service. There is very good, constant communication, and we have...

May 2023
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Manager

Loyalty, Product

Quality Intelligence lacks the reporting flexibility that we need for specific divisions of our...

May 2023
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Manager

Culture, Loyalty, Relationship

Cotiviti needs to deliver on the promise they made years ago to improve the solution. The vendor is...

May 2023
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Manager

Loyalty

Ever since Cotiviti made their product cloud based, the system has been much better. It is great to...

May 2023
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Manager

Culture, Relationship

Cotiviti’s vision is not transparent. The vendor does not say what timelines they are on. Cotiviti...

May 2023
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Manager

Operations

I would like to see more consistency across the board with Cotiviti’s training. The vendor is in the...

May 2023
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Manager

Relationship

The services that Cotiviti provides are invaluable to us. When there are issues, the vendor is...

May 2023
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Manager

Product, Value

The solution really does reduce our pain points. In terms of the NCQA, there is always a risk when...

May 2023
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Manager

Product

We wish there were a more automated way for us to share data, namely through cloud APIs that we can...

May 2023
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Manager

Culture

We have analyzed and conducted RFPs with other major players in the market, and we have discovered...

May 2023
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Manager

Culture

We are really happy with the product and the service. We had the product prior to Cotiviti...

Apr 2023
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Manager

Relationship, Product

For the most part, Cotiviti is able to help us with the integration of the product. There have been...

Apr 2023
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VP/Other Executive

Relationship, Value

We use Cotiviti's product in several different ways throughout our organization. We do that partly...

Mar 2023
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Director

Product

When it comes to running Quality Intelligence throughout the year, the horsepower and speed at which...

Mar 2023
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Director

Product

Cotiviti’s medical record review platform is pretty good. The user interface is pretty good for our...

Mar 2023
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Director

Relationship, Value

Our relationship with Cotiviti is good. We have an account executive that has been with us for quite...

Mar 2023
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Director

Relationship, Operations, Product

When it comes to enhancements to the software or the development of new measures, we have had...

Mar 2023
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