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Quality Intelligence
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Ryan Pretnik
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User Commentary

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Director

Functionality and Upgrades

When it comes to running Quality Intelligence throughout the year, the horsepower and speed at which...

Mar 2023
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Director

Interfacing and Integration

Cotiviti’s medical record review platform is pretty good. The user interface is pretty good for our...

Mar 2023
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Director

Service and Support

Our relationship with Cotiviti is good. We have an account executive that has been with us for quite...

Mar 2023
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Director

Functionality and Upgrades

When it comes to enhancements to the software or the development of new measures, we have had...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Quality Intelligence has a good interface and a lot of customizable things for reporting. We can...

Feb 2023
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Analyst/Coordinator

Implementation and Training

Quality Intelligence is easy for end users, and the vendor has a big library of training materials....

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

We have some issues with Cotiviti. They are lagging in the implementation of some ad hoc changes...

Feb 2023
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Analyst/Coordinator

Relationship

We have a very good relationship with Cotiviti, and their customer service has improved...

Feb 2023
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Manager

Relationship

We have standing virtual meetings with the vendor to go over things and get questions answered. The...

Nov 2022
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Manager

Service and Support

There are some reports and things that Cotiviti has not been able to provide for us that we would...

Nov 2022
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Manager

Implementation and Training

Cotiviti offers online training, and that training is a good supplement to our internal training. I...

Nov 2022
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Manager

ROI / Cost

I assume that whether or not Cotiviti charges for every little thing really boils down to the...

Nov 2022
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Manager

Other Observations & Comments

There are little hiccups when Cotiviti updates the product. Some things break, so the vendor has to...

Nov 2022
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Manager

Functionality and Upgrades

Cotiviti’s interface is really easy to work with. The vendor has been working on updating their...

Nov 2022
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Manager

Service and Support

My previous organization worked with a different vendor, and in comparison, Cotiviti has been great....

Nov 2022
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Manager

Relationship

Cotiviti has been very transparent about what work is being done and what is coming in the future....

Nov 2022
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Manager

Functionality and Upgrades

There are little tweaks that I would like to see in Cotiviti’s product and things that I would like...

Nov 2022
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Manager

Functionality and Upgrades

I would like it if the annual upgrades to the measures came more quickly than in September. We work...

Nov 2022
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Manager

Other Observations & Comments

We send data to Cotiviti every month, and they usually turn it around in a couple of days, so I have...

Nov 2022
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Director

Service and Support

We can go straight to an account manager type of individual and tend to get really good...

Oct 2022
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Director

ROI / Cost

Although we didn't try to implement anything new, Cotiviti’s lack of knowledge in the HEDIS space...

Oct 2022
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Director

ROI / Cost

We don’t pay a lot for Cotiviti's software, and we know what we are getting from a value standpoint....

Oct 2022
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Director

Interfacing and Integration

The vendor has not been great for us in terms of moving forward with some of the things that we...

Oct 2022
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Manager

Relationship

The vendor is doing a better job of communicating changes and timing for upgrades and various switches....

Oct 2022
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Manager

Implementation and Training

The person we had for the implementation was awesome and was the greatest person for that. That...

Oct 2022
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Manager

ROI / Cost

Cotiviti’s HEDIS platform is a tool that we can use to evaluate rates and things for various...

Oct 2022
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Manager

Relationship

There are people from Cotiviti involved in things, but there is a lack of follow-through. The vendor...

Oct 2022
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Manager

Lessons Learned

The C-level executive that I have spoken to has been very receptive, but unfortunately, we only got...

Oct 2022
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Manager

ROI / Cost

We would like for the vendor to be mindful of our data load. We have another vendor who creates our...

Oct 2022
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Manager

Functionality and Upgrades

Cotiviti has a one-size-fits-all model, but they are starting to get better. It took a while for us...

Oct 2022
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Manager

Functionality and Upgrades

Cotiviti is trying to put Star Navigator under Quality Intelligence. Cotiviti is behind schedule on...

Oct 2022
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Manager

Relationship

Our account manager is great with communication, and our meetings are good. That person is...

Oct 2022
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Manager

Implementation and Training

The vendor gave us a lot of training in the beginning, but we have new questions that drill down...

Oct 2022
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Manager

Relationship

For our HEDIS audit season, we thought things were going to go smoothly, but some of our data wasn't...

Oct 2022
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Manager

Service and Support

The folks at Cotiviti who we work with have been wonderful from start to finish. Our Cotiviti...

Sep 2022
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Manager

Functionality and Upgrades

Our experience with the system has been consistent. We upgraded to the system's web-based platform,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The product meets our needs and provides us with a lot of information that we need for our quality...

Sep 2022
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Analyst/Coordinator

Service and Support

Whenever we need to customize something in the system to meet our business needs, Cotiviti's client...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Cotiviti releases an update every few weeks. Whenever they do an update, we get an update document....

Sep 2022
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Manager

Implementation and Training

Cotiviti's documentation and user guides for their engine are awful. One issue is that the way that...

Sep 2022
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Analyst/Coordinator

Lessons Learned

We have had previous vendors pull reports for us so that we don't have to look into updates....

Sep 2022
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Analyst/Coordinator

Future Outlook

There are a lot of things that we have to implement new guidelines for. Cotiviti is working on the...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

The integration with the product and Star Navigator was slow. The vendor took away functionalities...

Sep 2022
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Analyst/Coordinator

Service and Support

The vendor's support people are very helpful. If there is an issue, we can submit a ticket to the...

Sep 2022
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Analyst/Coordinator

Relationship

Cotiviti does a good job of listening to their customers. They have always done upgrades based on...

Sep 2022
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Analyst/Coordinator

Relationship

Cotiviti keeps their promises for the most part. There are some things we can't do because we have a...

Sep 2022
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CMO

Relationship

We worked through some of the challenges that we were having with Cotiviti. Now, our relationship...

Sep 2022
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CMO

Lessons Learned

At this time, we are staying with Cotiviti. But if I had the options of what is on the market today...

Sep 2022
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CMO

Functionality and Upgrades

We haven’t had any issues with recent upgrades. Quality Intelligence is not a bad solution.

Sep 2022
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Analyst/Coordinator

Service and Support

Cotiviti changed their customer service model based on feedback from the prior year. That led to a...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Cotiviti has improved their training offerings. However, I do not think their content necessarily...

Sep 2022
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Analyst/Coordinator

Relationship

Overall, Quality Intelligence has still delivered what we have needed it to deliver. The new...

Sep 2022
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Analyst/Coordinator

ROI / Cost

Currently, we are not maximizing the full capability of the software system, but we are looking to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Compared with last year, we have had a lot of technical issues with Quality Intelligence this year....

Sep 2022
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Analyst/Coordinator

Relationship

Even though our organization is going through a lot of transitions right now, Cotiviti is proactive...

Sep 2022
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Analyst/Coordinator

Technology

Cotiviti is working on supporting our organization’s interoperability and integration goals, but...

Sep 2022
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Analyst/Coordinator

Service and Support

Sometimes, the functionality that Cotiviti promises is not quite what they promise. I open a lot of...

Sep 2022
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Analyst/Coordinator

ROI / Cost

We have to report our information to governing bodies using Cotiviti's tool as the primary means of...

Sep 2022
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Analyst/Coordinator

ROI / Cost

In order for our health system to function, we cannot just pick a vendor off the street. Although...

Sep 2022
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Director

Relationship

Cotiviti offers predesigned modules to their clients. However, the vendor does not take the time to...

Sep 2022
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Director

Functionality and Upgrades

Cotiviti releases a lot of things once audit season starts, and sometimes the timing of those...

Sep 2022
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Director

Sales and Contracting

I am not seeing a lot of what I would call new technology from Cotiviti. We would like to see some...

Sep 2022
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Manager

Service and Support

Whenever we have a question, we have to go through the vendor's portal, but it isn't intuitive to...

Sep 2022
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Manager

Functionality and Upgrades

The system needs to have more flexibility when it comes to reports. When we ask the vendor about...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Cotiviti does their due diligence. They have a lot of things in progress because they have updated...

Sep 2022
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Manager

ROI / Cost

Cotiviti has improved their quality reports and overall communication. That has been helpful....

Sep 2022
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Analyst/Coordinator

Service and Support

When we put in a service ticket, the vendor usually gives us immediate feedback about when it will...

Sep 2022
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Manager

Implementation and Training

Cotiviti has decent training content, but I don't like the way that they go about supporting us....

Sep 2022
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Analyst/Coordinator

Service and Support

Cotiviti is trying to implement a process where they post a known issue, but there are still times...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

Cotiviti has made vast improvements to their executive involvement over the last year. The vendor is...

Sep 2022
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Manager

Technology

It would be nice if Cotiviti were to release new technology a bit faster. The vendor does a yearly...

Sep 2022
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Manager

Relationship

The best part of having the product is that we have account managers and service bureau project...

Sep 2022
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Manager

Relationship

I have an executive vendor manager assigned to me. I am sure we have a shared dedication, and that...

Sep 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We did an RFP, and Cotiviti still came in with the better cost.

Sep 2022
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Director

Relationship

Cotiviti does a great job of sending notifications when there is an update. We have a great client...

Sep 2022
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Director

Implementation and Training

There has been a big improvement in the vendor's training. In prior years, we have done a lot of our...

Sep 2022
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Director

Functionality and Upgrades

Quality Intelligence is easy to navigate, but when it comes to different usernames and platforms,...

Sep 2022
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Director

Functionality and Upgrades

Cotiviti made a lot of enhancements from the prior year to this year. If we had evaluated Cotivi...

Sep 2022
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Manager

Service and Support

I really like the support that I get from the vendor's support team. That team is excellent.

Sep 2022
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Manager

Future Outlook

I would tell a peer that Quality Intelligence is an excellent solution for completing a HEDIS audit...

Sep 2022
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Manager

Relationship

A long time ago, we had some issues with Cotiviti, so we have had concerns about whether we would...

Sep 2022
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Manager

Functionality and Upgrades

Quality Intelligence is automatically updated as the vendor makes updates, so the updates are fairly...

Sep 2022
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Manager

ROI / Cost

Historically, Cotiviti's method of charging has been somewhat of a concern. The concern has been...

Sep 2022
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Director

Functionality and Upgrades

Sometimes the product is supposed to work a certain way, but it doesn't, and when that happens, we...

Aug 2022
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Director

Service and Support

We do have someone at Cotiviti who communicates with us regularly, but we are frequently guided to...

Aug 2022
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Director

Relationship

This year has been a big challenge with Cotiviti. If it weren't for the longevity of my team and the...

Aug 2022
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Director

Relationship

Cotiviti is very communicative, and we have had a better experience with them than we have with...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Last year, Cotiviti implemented their new Quality Reporter Web, which is a new interface, but it was...

Aug 2022
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Analyst/Coordinator

Sales and Contracting

Cotiviti’s sales practices are typical, but they do not pressure us by any means. They want the...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Cotiviti's product has a client portal, and it has made things a lot more streamlined for us when...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Cotiviti has a new product tool, and none of the bugs and kinks have been worked out yet. We cannot...

Aug 2022
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Analyst/Coordinator

Implementation and Training

Cotiviti is responsive and tries to help, but any sort of implementation with them takes a long...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Whenever Cotiviti rolls out a new tool, the tool ends up breaking something else that had worked...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Our staff likes Cotivi's tool for chart reviews. The tool is easy to navigate, and some of the...

Aug 2022
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Analyst/Coordinator

Service and Support

The support people at Cotiviti respond in a very timely manner. They try to do whatever they can to...

Aug 2022
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Analyst/Coordinator

Relationship

The account manager and analyst that Cotiviti assigned to our organization are great because they...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

Integration is not something the vendor is really pushing. We certainly have talked about it with...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

There is one tricky piece about the product. Part of the issue is the learning curve. There are...

Aug 2022
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Analyst/Coordinator

Technology

The product 100% meets our needs for certification and measures. There are always measures that are...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We use this product to handle a lot of our gaps in care for members. The product doesn't do...

Aug 2022
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Analyst/Coordinator

Implementation and Training

The vendor was super committed to helping us with the implementation, but there were so many people...

Aug 2022
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Analyst/Coordinator

Future Outlook

We see a few hurdles when we look at past build schemas, and we have to get past those hurdles soon....

Aug 2022
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Analyst/Coordinator

Service and Support

In the past, the vendor was horrible at support if there was a lot of turnover. Support was always...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

The vendor is proactive because our account person sends us documentation. In terms of new issues,...

Aug 2022
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Analyst/Coordinator

Relationship

Recently, we had a call with the vendor, and they had an executive on the call, so the executive...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

We have built all our systems around Cotiviti's product, so it would be a huge overhaul if we...

Aug 2022
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Analyst/Coordinator

Service and Support

The vendor has added lots of features. They have a lot of beta testers, so the vendor’s adjustments...

Aug 2022
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Analyst/Coordinator

Implementation and Training

The vendor rolled out a new training process, and our clinical outcomes team really embraced it and...

Aug 2022
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Analyst/Coordinator

ROI / Cost

Everything has to be correct with the NCQA, and we always close out the season with the measures...

Aug 2022
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Manager

ROI / Cost

Every time we need something, there is a fee. If something doesn't work, we can use service hours. I...

Jul 2022
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Manager

Functionality and Upgrades

Whenever the vendor pushes updates and knows that there is a defect or bug, they expect us to run a...

Jul 2022
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Manager

Implementation and Training

The training is pretty good and solid. The vendor has a good series of videos. They have sufficient...

Jul 2022
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Manager

Interfacing and Integration

The integration is not completely there for the product, but things are definitely moving in the...

Jul 2022
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Manager

Technology

I don't think this product is built on new technology. The technology is pretty established. There...

Jul 2022
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Manager

Relationship

The vendor has a lot of good things, but I can't say that everything is smooth with their service....

Jul 2022
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Manager

Functionality and Upgrades

The product is good, but not quite as good as it could be. The tool has no automated features. It is...

Jul 2022
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Manager

Functionality and Upgrades

The vendor sometimes makes things more difficult. For example, they removed one of the key features...

Jul 2022
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Manager

Other Observations & Comments

This vendor is not the most expensive vendor. They are also not the cheapest vendor on the market....

Jul 2022
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Manager

Lessons Learned

If I were to make a buying decision, I would definitely look at other products. Quality Intelligence...

Jul 2022
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Manager

Service and Support

It is sometimes frustrating when we have to rely on Cotiviti's availability. They don't have weekend...

Jul 2022
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Director

Relationship

We just did a project with the vendor, and it was great. The vendor identified some action items for...

Jun 2022
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Director

Functionality and Upgrades

Our time with the solution has been good. I haven't heard of any issues with it. The vendor has...

Jun 2022
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Director

Service and Support

The vendor is very responsive. They are willing to add things to the solution when we ask them to....

Jun 2022
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COO

Functionality and Upgrades

There are a couple of issues we have with Cotiviti's system. We struggle because Cotiviti is behind...

Apr 2022
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