Quality Intelligence Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 9:27:34 PM and Model.EvProductId = 86264

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User Commentary

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Manager

Relationship

We have noticed a change in the vendor's processes as they have grown and as their parent...

Aug 2020
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Manager

Service and Support

The vendor instituted a ticket system to keep track of all of the technical support they provide. It...

Aug 2020
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Manager

Service and Support

The vendor flexed really well in order to support us through the COVID-19 crisis, so I would rate...

Aug 2020
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Manager

Service and Support

Recently, we have experienced a lack of communication on Cotiviti’s part from our contract contacts....

Aug 2020
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Manager

Other Observations & Comments

I can’t say whether the vendor will be part of our long-term plans, but we do have long-term plans...

Aug 2020
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Manager

Functionality and Upgrades

There was a glitch in the record retrieval that did not allow us to view complete charts for the...

Aug 2020
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Manager

Service and Support

We are actually going to terminate our contract with Cotiviti. They have horrible customer service...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Cotiviti charged for every little thing. We had a terrible experience when it came to receiving our...

Jul 2020
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Manager

Functionality and Upgrades

Quality Intelligence had decent reporting. There were multiple reports that were self-service, so we...

Jul 2020
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Manager

Service and Support

Cotiviti makes changes to their specifications or sends out a memo in the portal, and that requires...

Jul 2020
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Manager

Functionality and Upgrades

We use Cotiviti's system for our HEDIS audit, which is a Medicare-mandated audit. When measures have...

Jul 2020
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CMO

Functionality and Upgrades

Quality Intelligence is an excellent capturing tool. It gives us all the risk information that we...

Jul 2020
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CMO

Service and Support

I would love Cotiviti to add some additional online resources for end users.

Jul 2020
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Director

Implementation and Training

Cotiviti’s education was very difficult. Cotiviti came on-site and had a certain number of people....

Jun 2020
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Director

Other Observations & Comments

Cotiviti has had a lot of name changes. When they talk with us, they tell us the names of what their...

Jun 2020
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Director

Service and Support

We wouldn’t want to look at Cotiviti from an annual perspective or with an annual strategy. We are...

Jun 2020
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Manager

Implementation and Training

It is tricky to answer questions about this solution. In the long run, we are going to be better off...

Jun 2020
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Manager

Other Observations & Comments

The vendor does keep their promises, but that takes a little hounding from time to time.

Jun 2020
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Manager

Service and Support

Cotiviti's support has been pretty poor. I wouldn't necessarily say that it has gotten worse because...

Jun 2020
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Manager

Other Observations & Comments

We see a lot of potential in the system. Getting to that potential has been very frustrating.

Jun 2020
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Manager

ROI / Cost (care and feeding)

We are getting charged for some things now that we weren't charged for previously. But we don't have...

Jun 2020
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Manager

Future Outlook

Quality Intelligence is part of our long-term plans for now. We need a solution like that,...

Jun 2020
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Manager

Future Outlook

I do think our satisfaction will go up in 12 months. Cotiviti has a new product rollout coming out...

Jun 2020
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Manager

Implementation and Training

I think Cotiviti could have more live or on-demand training sessions. They could also communicate...

Jun 2020
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Manager

Service and Support

We have seen a lot of turnover in the client team with wildly varying qualities of team members on...

Jun 2020
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Manager

Functionality and Upgrades

Critical updates to Cotiviti’s software are made on a regular basis, and those updates and the...

Jun 2020
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Nurse

Implementation and Training

It is fairly easy to implement Cotiviti's software and updates, and the vendor does a good job of...

May 2020
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Nurse

Implementation and Training

The vendor has multiple avenues for training. They offer webinars, and they come on-site to train...

May 2020
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Nurse

Functionality and Upgrades

We have had a few glitches this year, but they weren't bad enough that our work couldn't continue....

May 2020
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Nurse

Relationship

The representatives that we are in direct contact with are very responsive, but when I have to put a...

May 2020
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Nurse

Relationship

We see blogs from the CEO, but as far as direct involvement with us goes, we don't have any...

May 2020
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Director

Relationship

We have had the solution for a long time, and the vendor has gone through a lot of different...

Apr 2020
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Director

Relationship

Our Cotiviti account representative is almost useless. I hate to be that harsh, but the person has...

Apr 2020
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Director

Lessons Learned

Cotiviti tries to make the product attractive to sell to the next investor, but there has been no...

Apr 2020
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Director

ROI / Cost (care and feeding)

We have not had surprise bills with Cotiviti. I don’t feel like they nickel-and-dime.

Apr 2020
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Director

Functionality and Upgrades

When the vendor releases something, there is usually an issue, and then some part of the release has...

Apr 2020
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Director

Functionality and Upgrades

The look and feel of Cotiviti’s other system we use are better. Quality Intelligence can do a lot of...

Apr 2020
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Director

Service and Support

HEDIS is always changing, so the measuring logic is always changing. Every HEDIS season is...

Apr 2020
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Director

Functionality and Upgrades

Cotiviti’s system is just stagnant. We haven’t seen anything new come out.

Apr 2020
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Director

Service and Support

I would consider us to be superusers, and it seems like we have to get the support people to believe...

Apr 2020
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Director

Other Observations & Comments

There is such a gamut of issues. I hate to just slam the vendor. We have just been very frustrated...

Apr 2020
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Director

Relationship

The only times we have had any executive involvement have been when our account representative has...

Apr 2020
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Director

Other Observations & Comments

We went through an RFP process, and the vendor tried to double what we were paying for things. But...

Apr 2020
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Manager

Service and Support

I haven't seen a difference in the support during the COVID-19 crisis. The work is always done...

Apr 2020
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Manager

Functionality and Upgrades

My overall experience this year has not been good. There have been some challenges, a lot of...

Apr 2020
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Manager

Functionality and Upgrades

With the release that the vendor produced, there have been lots of issues. Information isn't being...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I don’t know whether I would buy the solution again. I would definitely look for other vendors that...

Apr 2020
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Manager

Relationship

The vendor does keep their promises, although they aren't very timely about making things available...

Apr 2020
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Manager

Functionality and Upgrades

If the solution functioned all the time, I would still give it a lower rating. There are a lot of...

Apr 2020
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Manager

Service and Support

I would like to see the vendor be more proactive and not reactive to issues. When there is a known...

Apr 2020
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Manager

Implementation and Training

We have had issues come up during training sessions, and in those cases, the trainers didn’t realize...

Apr 2020
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Analyst/Coordinator

Service and Support

Overall, the product is good and works as advertised, but there have been a couple of snags. We did...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

There isn't really much executive involvement, but we don't expect much. I hope that my satisfaction...

Apr 2020
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Director

Functionality and Upgrades

The product is well designed and intuitive.

Apr 2020
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Director

Relationship

The vendor needs to increase their reporting capability. They need to continue to build good client...

Apr 2020
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Manager

Future Outlook

Cotiviti is definitely part of our plans for the next few years. If we were to switch HEDIS vendors,...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Cotiviti is starting to do a bit more nickel-and-diming for some consultations that they provide....

Apr 2020
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Manager

Implementation and Training

I don't know that we have required much training from Cotiviti, but they have done a good job with...

Apr 2020
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Manager

Interfacing and Integration

Cotiviti will play a big part in supporting our integration goals when we actually start to share...

Apr 2020
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Manager

Functionality and Upgrades

One area where Cotiviti has a lot of horsepower is the system's ease of use, but the user interface...

Apr 2020
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Manager

Relationship

I don't have a lot of involvement with Cotiviti's executives, but they are sweet folks.

Apr 2020
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Manager

Functionality and Upgrades

When I compare different HEDIS vendors, I say that Cotiviti is like an old muscle car. Cotiviti...

Apr 2020
 Helpful

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Manager

Relationship

I haven't noticed any disruption on Cotiviti's end during the COVID-19 crisis. We haven't had any...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

We maintain communication with the vendor, and in our situation, we receive updates regularly. There...

Apr 2020
 Helpful

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Analyst/Coordinator

Future Outlook

The system is part of our long-term plans, but I am not in a decision-making situation and choosing...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There are display issues that are noticeable for the end users. I resolve things because I am...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like the system because it has a simple interface. For our purposes, the current interface is the...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

We have a lot of HIEs that can connect to some vendors and get information electronically for...

Apr 2020
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Analyst/Coordinator

Service and Support

Sometimes there is a delay in the ongoing support, and sometimes we have to escalate things. If we...

Apr 2020
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Analyst/Coordinator

Relationship

There is no proactivity because the vendor forwards all interactions, so they don't really need to...

Apr 2020
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Analyst/Coordinator

Relationship

I don't remember any involvement from the vendor executives. We don't need it, and that is probably...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have received our money’s worth. I don't know the exact contract price, but I know that in terms...

Apr 2020
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Analyst/Coordinator

Service and Support

For all support, there is a charge. I befriended Cotiviti's data person, so I have a very close...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor has been keeping their promises, but I would put an asterisk on that because there is...

Apr 2020
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Director

Functionality and Upgrades

We have a good deal of flexibility to use Quality Intelligence for more than just the audited HEDIS...

Jan 2020
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Director

Service and Support

The product support for Quality Intelligence is definitely a challenge and has degraded over time....

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Cotiviti is getting closer to not nickel-and-diming. In the last year, there have definitely been...

Jan 2020
 Helpful

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Director

Service and Support

From what I have seen, our issue with Cotiviti has primarily been a support issue. They have a lot...

Jan 2020
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Director

Service and Support

I would tell someone looking to buy Quality Intelligence that it has a lot of good core...

Jan 2020
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Manager

Future Outlook

Cotiviti’s product is part of our plans for the foreseeable future, but that depends on performance....

Jan 2020
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Manager

Implementation and Training

Overall, the implementation went fairly smoothly. There were a few hiccups as we tried to implement...

Jan 2020
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Manager

Implementation and Training

The training we have received has been extremely good. We have done on-site training, sent a couple...

Jan 2020
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Manager

Functionality and Upgrades

The ease of getting data out of the system is not what I expected. There are some extra layers....

Jan 2020
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Manager

Interfacing and Integration

Quality Intelligence is a standalone system. For us to really be integrated means that we need to...

Jan 2020