Quality Intelligence Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
Commentary Summary
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User Commentary
Product
Quality Intelligence breaks every so often and is not reliable. I prefer a product I can get into...
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Relationship, Product
Quality Intelligence is fairly user friendly. I had a new employee on the team who was struggling,...
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Culture, Relationship
Quality Intelligence is not the worst I have dealt with but also not the best. Things could be...
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Product
One of my biggest complaints is that we can view data, but we don't have the reasoning behind it....
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Relationship
Cotiviti’s support is pretty good. They are responsive when we tell them there is a problem. We have...
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Relationship
Cotiviti is not proactive. They wait for us to give feedback, and even then, they don't pick our...
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Culture, Value
It seems like we have gotten nickel-and-dimed quite a bit here recently by the vendor with additions...
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Relationship
Everything has gone pretty well with Cotiviti. We are used to working with them and the folks there....
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Operations
We haven't had a whole lot of training recently for our team from Cotiviti. However, we were happy...
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Value
The product is easy to use, and while we are paying a lot, the price is pretty competitive to say...
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Relationship
Cotiviti seems to be on board with what comes up, and they meet all our needs. We have regular...
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Relationship
We have several go-tos at Cotiviti, and they are on the lower level. When I can't get them to help,...
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Relationship, Product
I would tell others that other vendors are more reliable, and I would not recommend Cotiviti. I...
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Product
Cotiviti needs to check upgrades more precisely on the back end and not let us be the guinea pigs...
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Operations
Cotiviti’s training fluctuates. They are good at training and retraining us on some pieces, but...
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Culture, Relationship
At one point, we had a file that we needed Cotiviti to accept, and it was in the correct format, but...
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Product
We got into the product and found errors with our data or the way it was supposed to operate. Things...
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Culture
In several of our contracting discussions, I have had to pull up old emails from Cotiviti containing...
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Value
Cotiviti charges for every little thing. One of the quality measures is unique, and we have to...
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Product
There are a lot of different solutions, so the lack of integration is probably not even Cotiviti's...
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Relationship
One of the biggest things is the relationship that Cotiviti is able to build with their users....
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Loyalty, Product
Quality Intelligence meets our needs very well. The product is easy to use, and we use it very...
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Relationship
Cotiviti’s customer service is excellent. It is top notch. The vendor is always willing to help and...
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Relationship, Product
Cotiviti is very good at helping us with custom reports and customized measures. We have special...
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Product
We don't have issues with the software, but it takes a bit of time to learn it. It isn't the...
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Value
For the price, Quality Intelligence is great compared to what is out there, and the vendor doesn't...
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Relationship
The only disappointment we have seen with Cotiviti is that our single sign-on upgrade has involved a...
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Loyalty, Relationship
The best thing that Cotiviti has is their very exemplary customer service. We look at our...
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Relationship
One of the biggest opportunities that Cotiviti has is their lack of product leadership. There are...
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Loyalty, Relationship
At times, we feel like we aren't prepared to take on Cotiviti’s solution because it isn't scalable...
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Relationship, Product
I'm very satisfied with Cotiviti because if we need something, they take an enhancement request and...
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Product
New technology helps, but some of the burden with the new technology is on our side, and sometimes...
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Relationship
Cotiviti is always available on holidays and weekends. They are great. I have no problems getting to...
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Relationship, Product
Cotiviti does reduce some pain points. There are some pain points where there is a misstep with the...
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Culture
Cotiviti offered a very favorable contract to our organization. They are always willing to look at...
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Relationship
While Cotiviti isn't the most technologically savvy or fancy vendor, they get the job done with the...
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Loyalty, Value
When we chose Cotiviti, there were some investment costs to bring the system on premises, like...
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Relationship
With our previous vendor, we had to file tickets when something was buggy. Compared to Cotiviti, the...
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Culture, Value
At one point, we had a contracting snafu that caused some annoyance and confusion. Cotiviti is also...
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Relationship, Value
Cotiviti has been a good partner, and we have a good relationship with them. They don't...
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Loyalty, Relationship
We have been thrilled with Cotiviti, and we have been with them for a long time. If we were to break...
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Product
Quality Intelligence has to meet NCQA requirements. The biggest thing that separates Cotiviti from...
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Relationship
There are limitations to how Cotiviti can customize things based on our needs, but in terms of...
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Relationship
If we have issues, we have an account manager and a technical team. We can pick up the phone and...
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Relationship
Cotiviti is a great partner. Our partnership has gone well. They are very responsive and receptive...
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Culture, Relationship
Cotiviti could work on listening to hear what we are asking for instead of answering because several...
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Operations
Cotoviti’s new Star Intelligence tool was more challenging than presented when we implemented it....
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Product
We have been with the product for so long that it goes really smoothly. Product quality can always...
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Product
Quality Intelligence's ease of use could be better because of the engine perspective. The...
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Relationship, Product, Value
For Quality Intelligence, the vendor switched to a web-based platform a while ago, and they have...
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Value
There is no nickel-and-diming from Cotiviti. We do have a clause where we can pay for extra effort,...
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Loyalty
The vendor has improved significantly over the course of our relationship, so they may be selected...
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Operations
We did have some struggles with the implementation, as I am sure most organizations do. However,...
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Product
Sometimes Quality Intelligence doesn't necessarily do everything that we are expecting it to do or...
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Relationship
I enjoy that the customer support team has different ratings for the tickets, from low priority up...
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Relationship
Cotiviti’s validation before they have releases could improve. In that sense, they often are...
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Product, Value
The state reporting program capabilities have been extremely challenging over the last few seasons....
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Loyalty
We are considering leaving Cotiviti's system because we are looking at doing more quality metrics on...
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Relationship, Product, Value
Our state requires a lot of custom reporting and custom metrics that Cotiviti has been able to build...
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Operations
Cotiviti has been better in more recent years at actually having a training program and redoing...
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Relationship
Cotiviti’s customer support is pretty good now that they have a representative available for us on a...
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Relationship, Operations
Cotiviti is a good company to work with, and they are easy to work with. They have been able to keep...
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Relationship, Product
Cotiviti created a standard extract that we use to pull out all of our data once we have done our...
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Product
When we do administrative updates in Quality Intelligence, it is always a trash fire. The system...
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Operations
Cotiviti's training department is amazing. They have top-notch training. The vendor's training...
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Product
The system does everything it is supposed to do. One of the great features we love about the system...
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Relationship
Cotiviti tries to be proactive and to get ahead of everything, but sometimes they can't do that...
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Relationship
I would tell another healthcare organization that Cotiviti is a great company. The vendor is helpful...
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Relationship
The vendor is responsive to their clients' needs, so if a request is out of the box, they will meet...
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Product
Quality Reporter is a system where we enter data. The vendor has new software called Quality...
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Relationship, Product
I love the software. The product meets our needs, and I haven't experienced any glitches. I'm not...
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Relationship
The vendor has an issue with changing their client managers frequently. But Cotiviti has strong...
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Loyalty, Value
The product does everything we are charged for. We knew what it was when we were going into things,...
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Operations
The vendor has teaching modules that they release yearly. We go through the set of modules, and they...
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Culture, Value
The vendor is flexible in terms of cost. We came into a situation where we were using more of...
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Relationship, Product
In terms of integration, the vendor has solutions that we haven't taken advantage of yet. They are...
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Relationship
We submit some comments to Cotiviti about wish-list items, and sometimes there are things that get...
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Operations, Product
I have some users who are not super computer savvy, and the product is not very intuitive to them....
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Relationship
The product has a lot of defects that take a long time to get resolved. Our account manager is...
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Culture, Value
We asked for an enhancement request to the software regarding something we are paying additional...
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Culture
The contracting process was painful, extended, and unsatisfying. We didn't contract at the level...
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Product
On the IS side, everything in Quality Intelligence is a workaround, and the workarounds don’t match...
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Value
We would not buy Quality Intelligence again. It was good for a while, but things have been slipping....
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Relationship
Cotiviti has promised to resolve some of the issues we have had. They have been going on for years...
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Operations
Cotiviti had some canned training, but it wasn’t what we needed. I got more information from the...
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Relationship
We are going through conversations with Cotiviti about interoperability and information, and it is...
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Product
Quality Intelligence is a very robust system. It gives a lot of different reports, and a lot of them...
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Relationship, Product
We have issues trying to get the cadence that we want when it comes to information. Almost every...
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Operations
We don't do a lot of training. There are a lot of materials supplied on an annual basis, but we are...
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Operations, Product
The system is very straightforward, so it is easy to understand if we know it. If we have no idea...
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Product
The vendor needs to improve on the expansion of what they do with the data, such as more...
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Relationship
Anytime we have concerns or issues with data, Cotiviti is very responsive and quick to send us a...
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Relationship
We meet with the vendor regularly, and they send status updates if something is wrong or anything...
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Product
The ability to access and leverage data in very complex ways in the system is a bit limited right...
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Loyalty, Product
At the end of the day, we get the functionalities that we need from Quality Intelligence, but we...
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Relationship
Cotiviti struggles with their vision because they are super reactive instead of super proactive....
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Relationship
Cotiviti works really well with us when it comes to support. Support is Cotiviti's number-one...
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Culture, Loyalty, Relationship
The biggest thing about Cotiviti is that we would expect them or any vendor in the payer quality...
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Culture, Value
Cotiviti charges us what is reasonable. If we ask for extra work, they charge us, but I don't expect...
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Culture, Value
When Cotiviti starts with an organization, everything is a charge. Then, things become negotiations,...
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Product
We are struggling with certain things in Quality Intelligence, but to be fair to the vendor, we use...
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Value
We have evaluated some other solutions and found that Quality Intelligence is better. For example,...
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Loyalty
Whether we keep the vendor in our long-term plans will be influenced by Cotiviti's ability to move...
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Relationship
We go back and forth a lot with the vendor, and I don't know that things are always resolved.
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Product
In the product, we don’t have the ability to compare year-to-year data. Cotiviti needs to be able to...
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Relationship
One of the higher-ups from the vendor has worked with us and has maintained a relationship with us.
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Relationship
Cotiviti is great, and overall, I’m pleased with them. If I or my team opens a ticket, the...
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Product
There are tons of enhancements that we want to potentially see in Quality Intelligence; I could...
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Relationship, Operations, Product
Quality Intelligence typically uses feedback from their clients at the end of the season to...
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Relationship
Cotiviti has a pretty good online ticketing system, and their staff members' communication is really...
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Relationship
The internal knowledge of some of the Cotiviti team members assigned to our account is lacking....
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Operations
Cotiviti has a pretty vast online library of additional training, and they do a pretty good job with...
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Culture
We have run into a problem with Cotiviti several times where we have used up our contract support...
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Culture, Value
We have a huge investment in the Cotiviti system and are charged for any service beyond our...
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Relationship, Product
The product has a lot to offer. It is user friendly, and we enjoy the quality of the data we get...
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Loyalty, Product
When the NCQA decided to divide all the diabetic measures, that was an ugly mess for those of us in...
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Loyalty, Relationship
We had some hurdles to overcome because we changed systems recently, so we had data from two...
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Loyalty, Product
Our organization has routine procurement rules that we have to follow, and we are using a couple of...
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Operations, Product
Our challenges with the system might be partially our fault because we haven't developed a lot of...
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Relationship
We have received less involvement from Cotiviti than we have from other vendors, but when we have...
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Loyalty
Since Cotiviti's system has been running at my organization for so long, I don't think it would hurt...
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Culture, Loyalty, Relationship
Cotiviti has made some promises that things will be done by a certain time, but then those things...
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Culture, Value
There are some things within Quality Intelligence that work fine, but some of the modules that...
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Relationship
Cotiviti’s communication is good. They talk us through the processes and delays if there are any....
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Operations
Cotiviti has had some turnover. When we do our initial installation each year, things are a little...
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Relationship
Cotiviti stands out because they have a lot of great and experienced people. We have an account...
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Product
Cotiviti's system helps us achieve measurable outcomes in the form of submissions. The software is...
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Relationship
Cotiviti is completely legitimate. They have been around. There are a lot of new software companies...
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Relationship, Product
Cotiviti doesn’t have an API, so we are stuck with manual file submissions and loads, and it doesn't...
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Culture, Loyalty
The reason why we are in a contract with Cotiviti in the first place is that the product does what...
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Product
We would like new technology, API functionality, and an interface that is a little more up-to-date...
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Relationship
I have routine meetings with the vendor's executives, and I have met with their executive team.
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Loyalty
Whether we will keep this solution in the future all depends on how things change in the market....
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Culture, Loyalty
The reason why we went with Cotiviti was that they had one integrated product that allowed us to...
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Value
If we were to move away from Cotiviti, that would be a very expensive step. We can't change vendors...
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Relationship
I like Cotiviti’s customer support team. The customer representatives are trying to keep customers...
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Product, Value
The tool is great. I am praising the tool because it is fast and reliable. That is what I like about...
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Culture, Value
In regard to keeping all promises, the vendor does stick to the schedule and does provide updates on...
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Operations
The vendor’s implementation services are pretty decent. There is room for improvement, but overall,...
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Loyalty, Relationship
The reasons we would buy Cotiviti's product again have to do with our relationships with Cotiviti. A...
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Operations
Training has been a big win for Cotiviti in the last few years. They haven't had it before. They had...
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Relationship
We would like to see Cotiviti give us even more communication. We are in deep with them, so they...
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Product
We would recommend Cotiviti to friends or peers with a lot more questions. We would say to combine...
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Relationship, Product
Cotiviti is not on the leading edge. I don't think they are set up to absorb clinical data exchanges...
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Operations, Product
Of the products we have seen, we would recommend Quality Intelligence. We are fortunate that we have...
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Relationship, Product
Cotiviti listens to us about what features we want. The vendor is constantly looking to improve...
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Operations
Every year, we have updates and some glitches, especially as we get closer to our submissions. For...
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Product
It would be nice if Cotiviti’s SFTP site had the same password rules as the actual web-based tool....
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Relationship
Cotiviti has great customer service, and their support team is always available. We have a great...
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Value
Quality Intelligence is more on the pricy side than other vendors' offerings, but the product is not...
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Product, Value
Cotiviti's biggest strength is that they are innovative in transitioning from hybrid-chart review to...
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Product
Cotiviti could improve by giving us health plans and providing more reporting capabilities to chase...
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Relationship, Operations
Cotiviti could improve their support services by better understanding how their clients use their...
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Culture, Relationship, Product
Cotiviti is a large organization that is frequently looking for cross-selling opportunities. We are...
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Product
There is room for enhancement in the product, particularly in the off-cycle measure calculations and...
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Culture, Relationship
When we request the vendor, they are good at putting things into a development queue. Some things...
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Relationship
Cotiviti does a good job of pushing out industry updates and communicating things that are...
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Relationship
We have had a few issues that we have escalated to Cotiviti’s executive team, and they have been...
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Operations
Cotiviti’s initial implementation went well, but they have had hiccups with some of the services not...
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Product
The product’s navigation process is very straightforward, but it would be helpful to have more...
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Relationship
Cotiviti has exemplary customer service. There is very good, constant communication, and we have...
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Loyalty, Product
Quality Intelligence lacks the reporting flexibility that we need for specific divisions of our...
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Culture, Loyalty, Relationship
Cotiviti needs to deliver on the promise they made years ago to improve the solution. The vendor is...
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Loyalty
Ever since Cotiviti made their product cloud based, the system has been much better. It is great to...
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Culture, Relationship
Cotiviti’s vision is not transparent. The vendor does not say what timelines they are on. Cotiviti...
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Operations
I would like to see more consistency across the board with Cotiviti’s training. The vendor is in the...
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Relationship
The services that Cotiviti provides are invaluable to us. When there are issues, the vendor is...
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Product, Value
The solution really does reduce our pain points. In terms of the NCQA, there is always a risk when...
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Product
We wish there were a more automated way for us to share data, namely through cloud APIs that we can...
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Culture
We have analyzed and conducted RFPs with other major players in the market, and we have discovered...
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