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User Commentary
Culture
Cotiviti charges for every measure they give us. Our contract includes a specific number of things,...
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Culture, Value
Compared to what we were quoted from other vendors, we are getting our money's worth with Cotiviti....
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Loyalty
Cotiviti has put some of the stuff we want to do on their road map. They will soon be able to make...
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Relationship
Cotiviti certainly does everything they can to meet my team's needs. Cotiviti is open to...
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Product
Quality Intelligence is easy to use. We use it for our annual official HEDIS reporting, incentive...
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Product
Cotiviti's product meets all of our HEDIS reporting needs and most of our proactive monitoring...
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Loyalty, Relationship
I think Cotiviti is ahead of us in some regards, but we haven't needed new technology besides them...
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Operations, Product
Quality Intelligence is intuitive to me because I am so used to using it, but I know for first-time...
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Relationship
Cotiviti is pretty timely with regard to their updates, and their customer service is really good....
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Relationship
Cotiviti’s executives will get involved when they need to. They are on standby for their frontline...
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Product
From the technical side of Quality Intelligence, everything is pretty much as expected. The software...
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Relationship, Value
Cotiviti has given us good price breaks because of the longevity and history of our relationship...
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Relationship
I got to provide feedback, and Cotiviti did address some of the questions. They were responsive to...
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Operations
There is really not much training that we know of, especially right now. We have had staffing...
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Loyalty, Relationship
We are switching over to a different service level, so I am not sure what is involved or how that is...
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Loyalty
We are going to keep Quality Intelligence as our solution. We ended up with Quality Intelligence...
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Relationship, Operations
Cotiviti’s training department is really good, and so are their videos. Their training person helped...
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Relationship
With support, the person is nice, but sometimes it doesn't feel like there is a lot of transparency....
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Relationship, Product
There are some things we would like Quality Intelligence to integrate with, but part of that is our...
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Relationship, Product
We haven't seen anything blazingly new and exciting in a while. For some things, like asking for a...
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Operations, Product
What I like about the product is the ease of use and our data model architecture. Those are the real...
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Relationship, Product
The vendor has a great back end, but they don't have a great UI. Anything that we build for users is...
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Product, Value
I would buy this product again because it is just a good overall tool for HEDIS. I have had...
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Loyalty
We are utilizing Cotiviti for both HEDIS and state reporting. It is a requirement that we utilize...
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Relationship
Cotiviti's proactivity is a potential area of opportunity because there are a lot of times when we...
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Relationship
We have ongoing support from different channels at Cotiviti, whether that be technical support,...
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Relationship, Product
The unfortunate thing is that I see a difference between using Cotiviti for HEDIS measures and state...
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Operations
I have noticed that Cotiviti has had plenty of training available to us in a training platform that...
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Relationship
With the client status that we have, we do get support from Cotiviti with technical resources, as...
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Relationship, Product
When we do have questions or concerns with Cotiviti, the majority of the time it is usually with...
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Relationship, Product
Once the vendor knows that there is something that they agree needs to be enhanced or changed on...
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Product
Recently, there have been some upgrades that haven't been rolled out as effectively as we had hoped,...
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Product
For me, the product is very easy. I appreciate the search hub feature for documentation, Quality...
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Culture, Operations
There are certain services that the vendor provided to us during implementation with the expectation...
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Relationship
We have had good support from Cotiviti, and they have been very attentive. They have been...
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Culture, Value
If we need special work done by the data analyst or want special reporting, then we pay a different...
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Relationship, Product
Sometimes we get a few glitches with Quality Intelligence. When we are on Cotiviti's website, it is...
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Product
Quality Intelligence is user friendly. If someone doesn't know a lot about the Healthcare...
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Culture, Loyalty, Value
We actually did quite a few price comparisons. Our parent company wanted a price-competitive vendor....
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Loyalty, Relationship
At the end of the day, we are buying a measure generation system. It has to be submitted to state...
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Loyalty, Relationship
Our support is good. I think a person at our facility still keeps tabs with our old account manager....
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Relationship, Operations, Product
The updates have been smoother than ever. We had minimal times where we had interims this year, so...
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Operations, Product
Quality Reporter isn't really integrated with our other systems. It gets our data in its formats,...
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Relationship, Product
Quality Intelligence performs really well for us, not just with regular HEDIS submissions but also...
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Loyalty, Relationship
If I were talking to a peer, I would say that Cotiviti has been really good to us. They work with us...
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Product, Value
The system's reporting piece is great, and it has been optimized. We use the system to support some...
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Product
Cotiviti's Quality Reporter isn't great when it comes to taking dynamic, proactive approaches to...
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Relationship
We have a Cotiviti representative, but we haven't had to escalate a lot of things to that person....
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Relationship, Operations
Where Cotiviti lacks is mostly in customer service, training, education, and client success.
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Relationship, Product
Cotiviti’s software helps us meet all the regulatory requirements and timelines, and they are one of...
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Operations
I would like to see Cotiviti move away from dumping everything into these incredibly long videos...
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Relationship, Operations
I was operating within Quality Intelligence and was attempting to do a certain thing. I looked at...
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Operations, Product
The biggest weakness in the tool's usability is the materials. It is hard to access the materials,...
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Product
We are pretty well integrated. We don't have any issues with that, and we have never had any issues...
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Relationship
The product is technically doing what it is supposed to, but I know from my team's feedback that...
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Relationship
These last few years, we have had significant issues with Cotiviti using the correct data. We nearly...
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Relationship
We have a really strong relationship with our Cotiviti team. When things have to move outside of...
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Loyalty, Product
There are times when the system is more complicated than it needs to be. The system meets our needs,...
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Culture, Value
We purchased licenses from our state that should cover certain measures, but we often have to pay...
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Relationship
We have a dedicated team at Cotiviti, and we are able to pick up the phone and talk to people. We...
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Relationship
There are still opportunities for the vendor to grow and develop a little when it comes to...
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Relationship, Product
For service, reporting, and medical record validation, Quality Intelligence is great. And from what...
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Relationship, Product
The new technology from Cotiviti is what is pulling my rating down. They rolled out a Star...
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Culture, Loyalty, Relationship
Cotiviti told us that their support staff would be enough to prevent a problem we had previously...
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Relationship, Operations
One of the complaints we tend to hear internally is that some of the documentation in Cotiviti's...
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Relationship
If I were to tell someone else about Quality Intelligence, I would say that we haven't had any real...
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Operations, Product
Quality Reporter is a lot more intuitive and nicer looking than Quality Engine. With Quality Engine,...
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Value
Compared to what we used to have, even with one of Cotiviti's older products, I don't think our...
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Culture, Loyalty, Product
The products within the Quality Intelligence suite that we are using don't actually integrate per se...
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Product, Value
Quality Intelligence is user friendly, especially on the analyst side. It provides enough data for...
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Relationship
We have a good relationship with our Cotiviti account team, and if we log a ticket through their...
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Value
Cotiviti charges us when they need to. We have had some custom work come up, and they have...
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Product
Medical record review has been a little challenging for Cotiviti, so there are some things that they...
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Product
Quality Intelligence breaks every so often and is not reliable. I prefer a product I can get into...
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Relationship, Product
Quality Intelligence is fairly user friendly. I had a new employee on the team who was struggling,...
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Culture, Relationship
Quality Intelligence is not the worst I have dealt with but also not the best. Things could be...
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Product
One of my biggest complaints is that we can view data, but we don't have the reasoning behind it....
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Relationship
Cotiviti’s support is pretty good. They are responsive when we tell them there is a problem. We have...
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Relationship
Cotiviti is not proactive. They wait for us to give feedback, and even then, they don't pick our...
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Culture, Value
It seems like we have gotten nickel-and-dimed quite a bit here recently by the vendor with additions...
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Relationship
Everything has gone pretty well with Cotiviti. We are used to working with them and the folks there....
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Operations
We haven't had a whole lot of training recently for our team from Cotiviti. However, we were happy...
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Value
The product is easy to use, and while we are paying a lot, the price is pretty competitive to say...
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Relationship
Cotiviti seems to be on board with what comes up, and they meet all our needs. We have regular...
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Relationship
We have several go-tos at Cotiviti, and they are on the lower level. When I can't get them to help,...
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Relationship, Product
I would tell others that other vendors are more reliable, and I would not recommend Cotiviti. I...
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Product
Cotiviti needs to check upgrades more precisely on the back end and not let us be the guinea pigs...
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Operations
Cotiviti’s training fluctuates. They are good at training and retraining us on some pieces, but...
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Culture, Relationship
At one point, we had a file that we needed Cotiviti to accept, and it was in the correct format, but...
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Product
We got into the product and found errors with our data or the way it was supposed to operate. Things...
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Culture
In several of our contracting discussions, I have had to pull up old emails from Cotiviti containing...
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Value
Cotiviti charges for every little thing. One of the quality measures is unique, and we have to...
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Product
There are a lot of different solutions, so the lack of integration is probably not even Cotiviti's...
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Relationship
One of the biggest things is the relationship that Cotiviti is able to build with their users....
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Loyalty, Product
Quality Intelligence meets our needs very well. The product is easy to use, and we use it very...
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Relationship
Cotiviti’s customer service is excellent. It is top notch. The vendor is always willing to help and...
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Relationship, Product
Cotiviti is very good at helping us with custom reports and customized measures. We have special...
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Product
We don't have issues with the software, but it takes a bit of time to learn it. It isn't the...
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Value
For the price, Quality Intelligence is great compared to what is out there, and the vendor doesn't...
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Relationship
The only disappointment we have seen with Cotiviti is that our single sign-on upgrade has involved a...
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Loyalty, Relationship
The best thing that Cotiviti has is their very exemplary customer service. We look at our...
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Relationship
One of the biggest opportunities that Cotiviti has is their lack of product leadership. There are...
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Loyalty, Relationship
At times, we feel like we aren't prepared to take on Cotiviti’s solution because it isn't scalable...
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Relationship, Product
I'm very satisfied with Cotiviti because if we need something, they take an enhancement request and...
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Product
New technology helps, but some of the burden with the new technology is on our side, and sometimes...
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Relationship
Cotiviti is always available on holidays and weekends. They are great. I have no problems getting to...
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Relationship, Product
Cotiviti does reduce some pain points. There are some pain points where there is a misstep with the...
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Culture
Cotiviti offered a very favorable contract to our organization. They are always willing to look at...
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Relationship
While Cotiviti isn't the most technologically savvy or fancy vendor, they get the job done with the...
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Loyalty, Value
When we chose Cotiviti, there were some investment costs to bring the system on premises, like...
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Relationship
With our previous vendor, we had to file tickets when something was buggy. Compared to Cotiviti, the...
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Culture, Value
At one point, we had a contracting snafu that caused some annoyance and confusion. Cotiviti is also...
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Relationship, Value
Cotiviti has been a good partner, and we have a good relationship with them. They don't...
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Loyalty, Relationship
We have been thrilled with Cotiviti, and we have been with them for a long time. If we were to break...
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Product
Quality Intelligence has to meet NCQA requirements. The biggest thing that separates Cotiviti from...
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Relationship
There are limitations to how Cotiviti can customize things based on our needs, but in terms of...
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Relationship
If we have issues, we have an account manager and a technical team. We can pick up the phone and...
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Relationship
Cotiviti is a great partner. Our partnership has gone well. They are very responsive and receptive...
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Culture, Relationship
Cotiviti could work on listening to hear what we are asking for instead of answering because several...
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Operations
Cotoviti’s new Star Intelligence tool was more challenging than presented when we implemented it....
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Product
We have been with the product for so long that it goes really smoothly. Product quality can always...
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Product
Quality Intelligence's ease of use could be better because of the engine perspective. The...
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Relationship, Product, Value
For Quality Intelligence, the vendor switched to a web-based platform a while ago, and they have...
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Value
There is no nickel-and-diming from Cotiviti. We do have a clause where we can pay for extra effort,...
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Loyalty
The vendor has improved significantly over the course of our relationship, so they may be selected...
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