Quality Intelligence Commentary
Filtered view: All
Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
There are things that we want for integration that Cotiviti is not delivering, but they can’t...
Login or Create an Account to see details.
Relationship
Cotiviti has a ticketing system, and we can open a ticket through Quality Intelligence and then...
Login or Create an Account to see details.
Relationship
One thing that is going well with Cotiviti is the support that we are getting from the team assigned...
Login or Create an Account to see details.
Culture, Value
Cotiviti does avoid charges. When we got out of a certain market, they brought a suggestion to us to...
Login or Create an Account to see details.
Relationship
QR Web is a system above and beyond its peers. Our team truly enjoys utilizing the system daily and...
Login or Create an Account to see details.
Loyalty
I have heard so many complaints from our organization about Quality Intelligence not working. But in...
Login or Create an Account to see details.
Relationship
I don't see new things coming from Cotiviti, but we have never had any product failures from them....
Login or Create an Account to see details.
Culture, Value
Cotiviti has a tendency to nickel-and-dime us for every little thing, so there is some frustration...
Login or Create an Account to see details.
Loyalty, Product
What Cotiviti could do that would make the biggest difference for customers like me would be...
Login or Create an Account to see details.
Product, Value
One downside of Quality Intelligence is the data exchange and making sure that we have the data and...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We are using Cotiviti for our HEDIS engine. Our BI team works with the vendor's BI team to ingest...
Login or Create an Account to see details.
Culture
Cotiviti charges for every measure they give us. Our contract includes a specific number of things,...
Login or Create an Account to see details.
Culture, Value
Compared to what we were quoted from other vendors, we are getting our money's worth with Cotiviti....
Login or Create an Account to see details.
Loyalty
Cotiviti has put some of the stuff we want to do on their road map. They will soon be able to make...
Login or Create an Account to see details.
Relationship
Cotiviti certainly does everything they can to meet my team's needs. Cotiviti is open to...
Login or Create an Account to see details.
Product
Quality Intelligence is easy to use. We use it for our annual official HEDIS reporting, incentive...
Login or Create an Account to see details.
Product
Cotiviti's product meets all of our HEDIS reporting needs and most of our proactive monitoring...
Login or Create an Account to see details.
Loyalty, Relationship
I think Cotiviti is ahead of us in some regards, but we haven't needed new technology besides them...
Login or Create an Account to see details.
Operations, Product
Quality Intelligence is intuitive to me because I am so used to using it, but I know for first-time...
Login or Create an Account to see details.
Relationship
Cotiviti is pretty timely with regard to their updates, and their customer service is really good....
Login or Create an Account to see details.
Relationship
Cotiviti’s executives will get involved when they need to. They are on standby for their frontline...
Login or Create an Account to see details.
Product
From the technical side of Quality Intelligence, everything is pretty much as expected. The software...
Login or Create an Account to see details.
Relationship, Value
Cotiviti has given us good price breaks because of the longevity and history of our relationship...
Login or Create an Account to see details.
Relationship
I got to provide feedback, and Cotiviti did address some of the questions. They were responsive to...
Login or Create an Account to see details.
Operations
There is really not much training that we know of, especially right now. We have had staffing...
Login or Create an Account to see details.
Loyalty, Relationship
We are switching over to a different service level, so I am not sure what is involved or how that is...
Login or Create an Account to see details.
Loyalty
We are going to keep Quality Intelligence as our solution. We ended up with Quality Intelligence...
Login or Create an Account to see details.
Relationship, Operations
Cotiviti’s training department is really good, and so are their videos. Their training person helped...
Login or Create an Account to see details.
Relationship
With support, the person is nice, but sometimes it doesn't feel like there is a lot of transparency....
Login or Create an Account to see details.
Relationship, Product
There are some things we would like Quality Intelligence to integrate with, but part of that is our...
Login or Create an Account to see details.
Relationship, Product
We haven't seen anything blazingly new and exciting in a while. For some things, like asking for a...
Login or Create an Account to see details.
Operations, Product
What I like about the product is the ease of use and our data model architecture. Those are the real...
Login or Create an Account to see details.
Relationship, Product
The vendor has a great back end, but they don't have a great UI. Anything that we build for users is...
Login or Create an Account to see details.
Product, Value
I would buy this product again because it is just a good overall tool for HEDIS. I have had...
Login or Create an Account to see details.
Operations
The vendor needs to do more person-to-person training. We just get documentation. We don't really...
Login or Create an Account to see details.
Relationship, Product
The vendor has a portal that shares some of the documentation about upcoming changes, patch fixes,...
Login or Create an Account to see details.
Relationship
The vendor works with us just to make sure any issues that we call out are reviewed and that we know...
Login or Create an Account to see details.
Loyalty
We are utilizing Cotiviti for both HEDIS and state reporting. It is a requirement that we utilize...
Login or Create an Account to see details.
Relationship
Cotiviti's proactivity is a potential area of opportunity because there are a lot of times when we...
Login or Create an Account to see details.
Relationship
We have ongoing support from different channels at Cotiviti, whether that be technical support,...
Login or Create an Account to see details.
Relationship, Product
The unfortunate thing is that I see a difference between using Cotiviti for HEDIS measures and state...
Login or Create an Account to see details.
Operations
I have noticed that Cotiviti has had plenty of training available to us in a training platform that...
Login or Create an Account to see details.
Relationship
With the client status that we have, we do get support from Cotiviti with technical resources, as...
Login or Create an Account to see details.
Relationship, Product
When we do have questions or concerns with Cotiviti, the majority of the time it is usually with...
Login or Create an Account to see details.
Relationship, Product
Once the vendor knows that there is something that they agree needs to be enhanced or changed on...
Login or Create an Account to see details.
Product
Recently, there have been some upgrades that haven't been rolled out as effectively as we had hoped,...
Login or Create an Account to see details.
Product
For me, the product is very easy. I appreciate the search hub feature for documentation, Quality...
Login or Create an Account to see details.
Culture, Operations
There are certain services that the vendor provided to us during the implementation with the...
Login or Create an Account to see details.
Relationship
We have had good support from Cotiviti, and they have been very attentive. They have been...
Login or Create an Account to see details.
Culture, Value
If we need special work done by the data analyst or want special reporting, then we pay a different...
Login or Create an Account to see details.
Relationship, Product
Sometimes we get a few glitches with Quality Intelligence. When we are on Cotiviti's website, it is...
Login or Create an Account to see details.
Product
Quality Intelligence is user friendly. If someone doesn't know a lot about the Healthcare...
Login or Create an Account to see details.
Culture, Loyalty, Value
We actually did quite a few price comparisons. Our parent company wanted a price-competitive vendor....
Login or Create an Account to see details.
Loyalty, Relationship
At the end of the day, we are buying a measure generation system. It has to be submitted to state...
Login or Create an Account to see details.
Loyalty, Relationship
Our support is good. I think a person at our facility still keeps tabs with our old account manager....
Login or Create an Account to see details.
Relationship, Operations, Product
The updates have been smoother than ever. We had minimal times where we had interims this year, so...
Login or Create an Account to see details.
Operations, Product
Quality Reporter isn't really integrated with our other systems. It gets our data in its formats,...
Login or Create an Account to see details.
Relationship, Product
Quality Intelligence performs really well for us, not just with regular HEDIS submissions but also...
Login or Create an Account to see details.
Loyalty, Relationship
If I were talking to a peer, I would say that Cotiviti has been really good to us. They work with us...
Login or Create an Account to see details.
Product, Value
The system's reporting piece is great, and it has been optimized. We use the system to support some...
Login or Create an Account to see details.
Product
Cotiviti's Quality Reporter isn't great when it comes to taking dynamic, proactive approaches to...
Login or Create an Account to see details.
Relationship
We have a Cotiviti representative, but we haven't had to escalate a lot of things to that person....
Login or Create an Account to see details.
Relationship, Operations
Where Cotiviti lacks is mostly in customer service, training, education, and client success.
Login or Create an Account to see details.
Relationship, Product
Cotiviti’s software helps us meet all the regulatory requirements and timelines, and they are one of...
Login or Create an Account to see details.
Operations
I would like to see Cotiviti move away from dumping everything into these incredibly long videos...
Login or Create an Account to see details.
Relationship, Operations
I was operating within Quality Intelligence and was attempting to do a certain thing. I looked at...
Login or Create an Account to see details.
Operations, Product
The biggest weakness in the tool's usability is the materials. It is hard to access the materials,...
Login or Create an Account to see details.
Product
We are pretty well integrated. We don't have any issues with that, and we have never had any issues...
Login or Create an Account to see details.
Relationship
The product is technically doing what it is supposed to, but I know from my team's feedback that...
Login or Create an Account to see details.
Relationship
These last few years, we have had significant issues with Cotiviti using the correct data. We nearly...
Login or Create an Account to see details.
Relationship
We have a really strong relationship with our Cotiviti team. When things have to move outside of...
Login or Create an Account to see details.
Loyalty, Product
There are times when the system is more complicated than it needs to be. The system meets our needs,...
Login or Create an Account to see details.
Culture, Value
We purchased licenses from our state that should cover certain measures, but we often have to pay...
Login or Create an Account to see details.
Relationship
We have a dedicated team at Cotiviti, and we are able to pick up the phone and talk to people. We...
Login or Create an Account to see details.
Relationship
There are still opportunities for the vendor to grow and develop a little when it comes to...
Login or Create an Account to see details.
Relationship, Product
For service, reporting, and medical record validation, Quality Intelligence is great. And from what...
Login or Create an Account to see details.
Relationship, Product
The new technology from Cotiviti is what is pulling my rating down. They rolled out a Star...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
Cotiviti told us that their support staff would be enough to prevent a problem we had previously...
Login or Create an Account to see details.
Relationship, Operations
One of the complaints we tend to hear internally is that some of the documentation in Cotiviti's...
Login or Create an Account to see details.
Relationship
If I were to tell someone else about Quality Intelligence, I would say that we haven't had any real...
Login or Create an Account to see details.
Operations, Product
Quality Reporter is a lot more intuitive and nicer looking than Quality Engine. With Quality Engine,...
Login or Create an Account to see details.
Value
Compared to what we used to have, even with one of Cotiviti's older products, I don't think our...
Login or Create an Account to see details.
Culture, Loyalty, Product
The products within the Quality Intelligence suite that we are using don't actually integrate per se...
Login or Create an Account to see details.
Product, Value
Quality Intelligence is user friendly, especially on the analyst side. It provides enough data for...
Login or Create an Account to see details.
Relationship
We have a good relationship with our Cotiviti account team, and if we log a ticket through their...
Login or Create an Account to see details.
Value
Cotiviti charges us when they need to. We have had some custom work come up, and they have...
Login or Create an Account to see details.
Product
Medical record review has been a little challenging for Cotiviti, so there are some things that they...
Login or Create an Account to see details.
Product
Quality Intelligence breaks every so often and is not reliable. I prefer a product I can get into...
Login or Create an Account to see details.
Relationship, Product
Quality Intelligence is fairly user friendly. I had a new employee on the team who was struggling,...
Login or Create an Account to see details.
Culture, Relationship
Quality Intelligence is not the worst I have dealt with but also not the best. Things could be...
Login or Create an Account to see details.
Product
One of my biggest complaints is that we can view data, but we don't have the reasoning behind it....
Login or Create an Account to see details.
Relationship
Cotiviti’s support is pretty good. They are responsive when we tell them there is a problem. We have...
Login or Create an Account to see details.
Relationship
Cotiviti is not proactive. They wait for us to give feedback, and even then, they don't pick our...
Login or Create an Account to see details.
Culture, Value
It seems like we have gotten nickel-and-dimed quite a bit here recently by the vendor with additions...
Login or Create an Account to see details.
Relationship
Everything has gone pretty well with Cotiviti. We are used to working with them and the folks there....
Login or Create an Account to see details.
Operations
We haven't had a whole lot of training recently for our team from Cotiviti. However, we were happy...
Login or Create an Account to see details.
Value
The product is easy to use, and while we are paying a lot, the price is pretty competitive to say...
Login or Create an Account to see details.
Relationship
Cotiviti seems to be on board with what comes up, and they meet all our needs. We have regular...
Login or Create an Account to see details.
Relationship
We have several go-tos at Cotiviti, and they are on the lower level. When I can't get them to help,...
Login or Create an Account to see details.
Relationship, Product
I would tell others that other vendors are more reliable, and I would not recommend Cotiviti. I...
Login or Create an Account to see details.
Product
Cotiviti needs to check upgrades more precisely on the back end and not let us be the guinea pigs...
Login or Create an Account to see details.
Operations
Cotiviti’s training fluctuates. They are good at training and retraining us on some pieces, but...
Login or Create an Account to see details.
Culture, Relationship
At one point, we had a file that we needed Cotiviti to accept, and it was in the correct format, but...
Login or Create an Account to see details.
Product
We got into the product and found errors with our data or the way it was supposed to operate. Things...
Login or Create an Account to see details.
Culture
In several of our contracting discussions, I have had to pull up old emails from Cotiviti containing...
Login or Create an Account to see details.
Value
Cotiviti charges for every little thing. One of the quality measures is unique, and we have to...
Login or Create an Account to see details.
Product
There are a lot of different solutions, so the lack of integration is probably not even Cotiviti's...
Login or Create an Account to see details.
Relationship
One of the biggest things is the relationship that Cotiviti is able to build with their users....
Login or Create an Account to see details.
Loyalty, Product
Quality Intelligence meets our needs very well. The product is easy to use, and we use it very...
Login or Create an Account to see details.
Relationship
Cotiviti’s customer service is excellent. It is top notch. The vendor is always willing to help and...
Login or Create an Account to see details.
Relationship, Product
Cotiviti is very good at helping us with custom reports and customized measures. We have special...
Login or Create an Account to see details.
Product
We don't have issues with the software, but it takes a bit of time to learn it. It isn't the...
Login or Create an Account to see details.
Value
For the price, Quality Intelligence is great compared to what is out there, and the vendor doesn't...
Login or Create an Account to see details.
Relationship
The only disappointment we have seen with Cotiviti is that our single sign-on upgrade has involved a...
Login or Create an Account to see details.
Loyalty, Relationship
The best thing that Cotiviti has is their very exemplary customer service. We look at our...
Login or Create an Account to see details.
Relationship
One of the biggest opportunities that Cotiviti has is their lack of product leadership. There are...
Login or Create an Account to see details.
Loyalty, Relationship
At times, we feel like we aren't prepared to take on Cotiviti’s solution because it isn't scalable...
Login or Create an Account to see details.
Relationship, Product
I'm very satisfied with Cotiviti because if we need something, they take an enhancement request and...
Login or Create an Account to see details.
Product
New technology helps, but some of the burden with the new technology is on our side, and sometimes...
Login or Create an Account to see details.
Relationship
Cotiviti is always available on holidays and weekends. They are great. I have no problems getting to...
Login or Create an Account to see details.
Relationship, Product
Cotiviti does reduce some pain points. There are some pain points where there is a misstep with the...
Login or Create an Account to see details.
Culture
Cotiviti offered a very favorable contract to our organization. They are always willing to look at...
Login or Create an Account to see details.
Relationship
While Cotiviti isn't the most technologically savvy or fancy vendor, they get the job done with the...
Login or Create an Account to see details.
Loyalty, Value
When we chose Cotiviti, there were some investment costs to bring the system on premises, like...
Login or Create an Account to see details.
Relationship
With our previous vendor, we had to file tickets when something was buggy. Compared to Cotiviti, the...
Login or Create an Account to see details.
Culture, Value
At one point, we had a contracting snafu that caused some annoyance and confusion. Cotiviti is also...
Login or Create an Account to see details.
Relationship, Value
Cotiviti has been a good partner, and we have a good relationship with them. They don't...
Login or Create an Account to see details.
Loyalty, Relationship
We have been thrilled with Cotiviti, and we have been with them for a long time. If we were to break...
Login or Create an Account to see details.
Product
Quality Intelligence has to meet NCQA requirements. The biggest thing that separates Cotiviti from...
Login or Create an Account to see details.
Relationship
There are limitations to how Cotiviti can customize things based on our needs, but in terms of...
Login or Create an Account to see details.
Relationship
If we have issues, we have an account manager and a technical team. We can pick up the phone and...
Login or Create an Account to see details.
Relationship
Cotiviti is a great partner. Our partnership has gone well. They are very responsive and receptive...
Login or Create an Account to see details.
Culture, Relationship
Cotiviti could work on listening to hear what we are asking for instead of answering because several...
Login or Create an Account to see details.
Operations
Cotoviti’s new Star Intelligence tool was more challenging than presented when we implemented it....
Login or Create an Account to see details.
Product
We have been with the product for so long that it goes really smoothly. Product quality can always...
Login or Create an Account to see details.
Product
Quality Intelligence's ease of use could be better because of the engine perspective. The...
Login or Create an Account to see details.
​
Preferences