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CTG Partial IT Outsourcing
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Ryan Oliver
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Application Management & Help Desk Services 2021: COVID-19 Rapidly Accelerates the Need for End-User Services
Application Management & Help Desk Services 2021:
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May 2021
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User Commentary

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Analyst/Coordinator

CTG has worked with us for several years. Originally, they supported a lot of our legacy systems as...

Aug 2021
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Analyst/Coordinator

CTG is very attentive. We have regular meetings, and they also provide a report of all the tickets,...

Aug 2021
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Analyst/Coordinator

I have pretty high expectations. CTG certainly meets my expectations and sometimes goes above and...

Aug 2021
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Analyst/Coordinator

CTG gives us reports and tries to lead us in a direction. They try to point out things. They can’t...

Aug 2021
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Analyst/Coordinator

I have recommended CTG before. Their partnership with me has been a really good experience. I had a...

Aug 2021
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Analyst/Coordinator

CTG asks us every quarter what they can do better. When we have a meeting with them, they always ask...

Aug 2021
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Analyst/Coordinator

The only thing I would have CTG do differently is coach folks on how to ask us things or tell us...

Aug 2021
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Director

Overall, CTG is very flexible. They came to the table during the RFP process and described a very...

Mar 2021
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Director

CTG brought quality resources to the table. I have been very impressed with them. We had a few...

Mar 2021
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Director

All of CTG's services were remote. We were apprehensive about that at first because we have always...

Mar 2021
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Director

The vendor provided strategic insight into what was changing with some of our other vendors. CTG...

Mar 2021
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Director

CTG came to the table with a structured plan, and they were very adamant that it would work. The...

Mar 2021
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VP/Other Executive

We brought in CTG when we were in the heavy throes of certain projects. All the consultants were...

Dec 2020
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VP/Other Executive

We got a lot of positive user surveys about CTG's help-desk services. There were specific...

Dec 2020
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VP/Other Executive

People in our organization had a history with CTG. Our first engagement worked out so well that we...

Dec 2020
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