Cumberland HIT Implementation Leadership - Small Comments

 

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VP/Other Executive

Tools and Methodology

Cumberland’s team was always very professional and detail oriented, and the team members didn’t act...

May 2020
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VP/Other Executive

People and Knowledge

I am a person who doesn’t believe anybody is perfect. One person came nearer to perfection than...

May 2020
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VP/Other Executive

Tools and Methodology

Cumberland always delivered on my expectations. People can’t expect perfection unless they set an...

May 2020
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VP/Other Executive

Relationship

The vendor executives were involved only as needed, and they stayed out of their people’s way. I...

May 2020
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VP/Other Executive

Project Results

I give the vendor a good rating for driving tangible outcomes. Perfection would be us hitting every...

May 2020
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VP/Other Executive

ROI and Cost

The vendor avoided charging us for every little thing. In fact, if we wanted to change our game...

May 2020
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VP/Other Executive

Tools and Methodology

If I needed something about the number of tickets or something like that, I would get a PowerPoint...

May 2020
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CIO

Tools and Methodology

We have continued to use Cumberland but on a much more limited basis. We have used them somewhat...

Apr 2020
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Director

People and Knowledge

The vendor truly excels around project management. The vendor really helped us move the project...

Mar 2020
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Director

Project Results

The vendor really helped move our organization forward. Our organization struggled with the changes,...

Mar 2020
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Director

Tools and Methodology

I think it is important for the vendor to match their resources with the organization they are...

Mar 2020
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Director

Win/Loss - Why they were selected (by current clients)

We hired Cumberland and one other vendor. We didn’t feel like there was anyone else who could add...

Jan 2020
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Director

Tools and Methodology

We were in very unchartered territory, and Cumberland consistently came back and checked in with us,...

Jan 2020
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Director

People and Knowledge

We had one consultant with Cumberland who was not the best, but the rest of the consultants were great....

Jan 2020
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Director

Project Results

Cumberland got sidetracked on a few things, and they weren’t flawless, but overall, they executed...

Jan 2020
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Director

Relationship

Our partnership with Cumberland is very strong, and the vendor was very responsive. If I called them...

Jan 2020
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Director

People and Knowledge

I have already recommended Cumberland to another colleague. My overall satisfaction with Cumberland...

Jan 2020
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Manager

People and Knowledge

Personally, I wouldn’t want to work with Cumberland again, but I know that our organization would....

Sep 2019
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Manager

Other Observations

I had a higher set of expectations for Cumberland than I had for other vendors I have worked with,...

Sep 2019
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VP/Other Executive

Tools and Methodology

In the beginning of the engagement, we had some missteps with a couple of the people that weren’t as...

Aug 2019
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VP/Other Executive

People and Knowledge

Cumberland has been a good partner, and we want to continue the strong partnership. We have had...

Aug 2019
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CIO

Tools and Methodology

It is always a pleasure working with Cumberland. They are a very professional group of people, and...

Jul 2019
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CIO

Tools and Methodology

Cumberland is reasonable with their rates. I have always been able to come to agreements with them....

Jul 2019
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Director

People and Knowledge

We have liked most of the people that Cumberland has sent us. Most people seem to be good at their...

Feb 2018
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Director

People and Knowledge

We had a couple of weaker consultants from Cumberland. We struggled with one consultant's depth of knowledge....

Feb 2018
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Director

Tools and Methodology

Cumberland provided good information about what the project would involve.

Feb 2018
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Director

Relationship

We have engaged with the senior partners from Cumberland, and they were very responsive to our organization....

Feb 2018
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CIO

Project Results

The project we did with Cumberland took too long, and they weren’t forceful enough in driving us to...

Feb 2018
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CIO

Lessons Learned

Cumberland is incredible. They have great resources and are very good to work with. However, the...

Nov 2017
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