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Cumberland Payer IT Consulting Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
Subject Expert

Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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User Commentary

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Analyst/Coordinator

Cumberland is very knowledgeable in an area where we don't have the staff needed for an...

Jul 2021
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Analyst/Coordinator

We get ample communication from Cumberland, and it is well thought out. One consultant in particular...

Jul 2021
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Analyst/Coordinator

There is someone on the executive team that we can reach out to if we need help. The executive is...

Jul 2021
||
(0)
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Analyst/Coordinator

There are sometimes delays that may or may not be our fault. Cumberland is very proactive when they...

Jul 2021
||
(0)
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Analyst/Coordinator

Cumberland is a godsend. I am very thankful for everything they are doing. They are really meeting...

Jul 2021
||
(0)
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Director

We had a very positive experience with Cumberland. They were expensive, and we are very price...

Jun 2021
||
(0)
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Director

We were focused on Cumberland's ability to help make us successful in terms of emerging data,...

Jun 2021
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(0)
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Director

Cumberland was very attuned to what we were trying to do. They jumped in. They were working and up...

Jun 2021
||
(0)
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 or  to see details.

Director

When I look at the work we did together, overall, the speed to market was much slower than we had...

Jun 2021
||
(0)
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VP/Other Executive

Cumberland has a lot of knowledge about Facets. They make it easy for us. There is no ramp-up time...

Jan 2021
||
(0)
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VP/Other Executive

Cumberland has done a lot of work to help us with the development and customization of Facets. They...

Jan 2021
||
(0)
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CIO

From a technical perspective, we had a terrific experience with Cumberland. The resource started...

Dec 2020
||
(0)
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CIO

Cumberland met our expectations. The resource was good and did everything that was promised. I...

Dec 2020
||
(0)
 Thank you  Helpful

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CIO

Cumberland was very responsive. My account manager was always responsive and sought to understand...

Dec 2020
||
(0)
 Thank you  Helpful

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CFO

During one project we did with the vendor, they identified where we needed equipment updates. We...

Dec 2020
||
(0)
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CFO

I would like to highlight the vendor's knowledge and expertise of IT systems as well as their...

Dec 2020
||
(0)
 Thank you  Helpful

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CFO

The vendor exceeded our expectations. They finished their projects on time, and most were under...

Dec 2020
||
(0)
 Thank you  Helpful

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CFO

The vendor helped us improve the overall management of our department and results. We had to make...

Dec 2020
||
(0)
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CFO

The knowledge of Cumberland's consultants really stood out to us. These individuals were very...

Dec 2020
||
(0)
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CFO

We looked at other vendors, but some of our peers and the people in our company had used Cumberland...

Dec 2020
||
(0)
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CFO

I would highly recommend this vendor to any organization that needs to do IT work or strategic...

Dec 2020
||
(0)
 Thank you  Helpful

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CFO

The vendor supported us well during the COVID-19 crisis. They have been part of our Zoom meetings...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cumberland does not nickel-and-dime. The fees are just straight time and materials, and since we...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I meet with the Cumberland executives monthly. I am very pleased. When we made a decision to go...

Oct 2020
||
(0)
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VP/Other Executive

I can’t even remember how I came into contact with Cumberland. They reached out to me possibly...

Oct 2020
||
(0)
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VP/Other Executive

We are hitting up against some budget constraints right now because the whole industry is dealing...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

Cumberland has been wonderful in terms of helping us through the COVID-19 crisis. They are very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cumberland consistently exceeds my expectations. I would recommend Cumberland, except I know that...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

The person that we are dealing with from Cumberland is very adept at working in our partnership,...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

I don’t have much interaction at all with the executive staff at Cumberland. We get signatures when...

Oct 2020
||
(0)
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 or  to see details.

Manager

At this point, a third party imports accounts for a significant percentage of the information that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Recently against my wishes, I had to take something out of the contract. But our person from...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

The cost was high, but the quality was there. Although I had to write bigger checks, I did get the...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

Cumberland always did and always does exceed our expectations. They have the best hiring processes....

Oct 2020
||
(0)
 Thank you  Helpful

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Director

There wasn’t as much direct executive involvement, but indirectly, the executives may have been more...

Oct 2020
||
(0)
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