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ORBIS (Global)(Central Europe) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Manager

Product

We are relatively autonomous in terms of interoperability, and many things run smoothly on a daily...

Sep 2025
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Manager

Loyalty

I wouldn’t recommend ORBIS. I would tell others looking at this system to wait; it isn't the time to...

Sep 2025
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Manager

Relationship

Things with Dedalus haven’t been great. We aren't very happy. Things haven’t changed much since last...

Sep 2025
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Manager

Loyalty, Relationship, Product

There are some regulatory nonconformities in the solution, but those have been going on for a long...

Sep 2025
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Manager

Culture, Relationship

What makes things very difficult for us is that we would have loved to have had a hosting provider,...

Sep 2025
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Manager

Value

Dedalus charges us a lot, and it is getting worse. We received several invoices where they were...

Sep 2025
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Manager

Relationship

Dedalus’ support varies depending on the major issues the vendor is dealing with at the time. We are...

Sep 2025
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Manager

Loyalty

ORBIS is part of our long-term plans in the current situation, though I won't hide the fact that we...

Sep 2025
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Manager

Relationship, Operations

We don’t get answers from sales representatives anymore to provide updates on new services, so that...

Sep 2025
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Manager

Operations

Training is not always offered. Even for regulatory updates, we always have to pay for training....

Jan 2025
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Manager

Product

The product's design is from a German company. It is ugly but practical. Nowadays, a lot of people...

Jan 2025
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Manager

Product

ORBIS is always a little oversold. Dedalus acts like it will work for everyone the way it works in...

Jan 2025
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Manager

Product, Value

ORBIS works and is a system that improves and allows for very fine traceability. There is a query...

Jan 2025
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Manager

Relationship

The support is a disaster. It takes a considerable amount of time for them to respond. They asked if...

Jan 2025
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Manager

Relationship

I would recommend the software itself. It is the organization around it that needs to be greatly...

Jan 2025
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Manager

Loyalty, Product

ORBIS could have many good years ahead of it, but its fate today is a bit uncertain. We are in a gap...

Jan 2025
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Manager

Product

Compared to other tools I use, ORBIS has good interoperability. We would like even more because that...

Jan 2025
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Manager

Operations

We were notified about the last upgrade quite late. We sent emails to which we did not get immediate...

Jan 2025
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Manager

Loyalty, Value

We are leaving ORBIS, and from the moment we said we wouldn't renew, we no longer received any sign...

Jan 2025
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Director

Product

The system still needs some things in terms of outpatient management for people who aren't fully...

Dec 2024
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Director

Loyalty, Product

All of our hospitals switched to ORBIS, and since we all have the same management solution, we won't...

Dec 2024
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Director

Product

The main thing is that the system lacks workflows. There are also other issues, such as...

Dec 2024
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Director

Loyalty, Value

Whether we would buy the product again always depends on what is available on the market. ORBIS...

Dec 2024
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Director

Relationship

Dedalus hasn't kept all of their promises. For example, they have postponed certain things. Dedalus...

Dec 2024
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Director

Operations, Product

In terms of implementations, the content delivery and the release notes are the biggest issues. The...

Dec 2024
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Director

Culture, Value

The vendor charges enough in terms of the contract we have. We have to ensure that all of the...

Dec 2024
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Director

Operations

We have a significant product knowledge problem. Here, there are people who don't have great skills,...

Dec 2024
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Director

Product

There have been a lot of technical incidents. For example, when an update doesn't work and we can't...

Dec 2024
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Related Reports
Market Share
KLAS article icon
Global Acute Care EHR Market Share 2025
02 July 25    |   Everton Santos and Jonathan Christensen
Ongoing KLAS research shows that EHR projects—including purchase decisions, implementations, extensions, and optimization work—continue to be a high priority for healthcare organizations across the world, second only to AI initiatives. In 2024, the number of new EHR contracts reached a five-year high. However, the number of hospitals impacted by these contracts dropped to a five-year low, as many of the decisions were made by standalone hospitals or small hospital groups. Additionally, fewer large-scale regional decisions were made in 2024 compared to years prior; KLAS validated regional decisions in Austria, Canada, France, Mauritius, Saudi Arabia, and the UK. Overall, KLAS validated 246 EHR decisions impacting 550 hospitals and over 122,000 beds. 39 different EHR vendors in 43 different countries and territories were selected.
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.



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