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ORBIS (Global)(Central Europe) Commentary
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Everton Santos
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KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Director

Product

Dedalus could improve the system's usability, ergonomics, and performance. The vendor could also...

Oct 2025
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Director

Relationship, Product

Dedalus' strength is that they have an extensive portfolio. I like that we have the ability to...

Oct 2025
||
(0)
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Manager

Operations, Product

We are very happy with Dedalus. ORBIS is very intuitive and easy to use.

Oct 2025
||
(0)
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Manager

Loyalty, Product

Dedalus could continue to work on further integrating and improving the AI in the system. Everything...

Oct 2025
||
(0)
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Manager

Product

Dedalus offers a comprehensive product for larger hospitals and networks with some specialized...

Oct 2025
||
(0)
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Manager

Relationship, Product

The vendor's biggest opportunities for product improvement include enhancing their update quality,...

Oct 2025
||
(0)
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Manager

Relationship

The provider could implement one or two key changes to improve their customer experience, expand...

Oct 2025
||
(0)
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CIO

Product

What I like best about the product is its integration of AI solutions.

Oct 2025
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(0)
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CIO

Operations, Product

The biggest opportunity for product improvement includes accelerating the implementation of...

Oct 2025
||
(0)
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CIO

Relationship, Product

The changes the provider could make to improve my experience as a customer would be rolling out...

Oct 2025
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(0)
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CIO

Product

The vendor's biggest strengths are their comprehensive range of functions and their broad product portfolio....

Oct 2025
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(0)
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VP/Other Executive

Product

Dedalus' biggest strengths include an all-in-one package with a high degree of adaptability for...

Oct 2025
||
(0)
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VP/Other Executive

Relationship

One change the provider could make to improve my experience as a customer would be to reintroduce...

Oct 2025
||
(0)
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VP/Other Executive

Product

The best thing about the system is that we have the ability to use ORBIS U while following a...

Oct 2025
||
(0)
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Director

Product

Dedalus has a large range of integrated solutions. I like the product's transition to new web-based...

Oct 2025
||
(0)
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Director

Operations, Product

The vendor could improve the quality of updates for the solution as well as new modules. Updates...

Oct 2025
||
(0)
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CMIO

Product

My favorite thing about the product is that it has comprehensive departmental coverage while...

Oct 2025
||
(0)
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CMIO

Operations, Product

The vendor's biggest opportunities for product improvement include the introduction of generic...

Oct 2025
||
(0)
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CMIO

Relationship

The vendor could improve my experience as a customer by increasing the quality and timing of their...

Oct 2025
||
(0)
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CMIO

Relationship, Product

Dedalus has global usability in nearly all of the specialist departments of a maximum-care hospital....

Oct 2025
||
(0)
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Director

Product

The vendor could improve the product by delivering a faster provision of applications to comply with...

Oct 2025
||
(0)
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Director

Relationship, Product

ORBIS has a good technical basis, a large portfolio, good functionality, and interface-free operation....

Oct 2025
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(0)
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Manager

Product

We are relatively autonomous in terms of interoperability, and many things run smoothly on a daily...

Sep 2025
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(0)
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Manager

Loyalty

I wouldn’t recommend ORBIS. I would tell others looking at this system to wait; it isn't the time to...

Sep 2025
||
(0)
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 or  to see details.

Manager

Relationship

Things with Dedalus haven’t been great. We aren't very happy. Things haven’t changed much since last...

Sep 2025
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship, Product

There are some regulatory nonconformities in the solution, but those have been going on for a long...

Sep 2025
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(0)
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Manager

Culture, Relationship

What makes things very difficult for us is that we would have loved to have had a hosting provider,...

Sep 2025
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(0)
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Manager

Value

Dedalus charges us a lot, and it is getting worse. We received several invoices where they were...

Sep 2025
||
(0)
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 or  to see details.

Manager

Relationship

Dedalus’ support varies depending on the major issues the vendor is dealing with at the time. We are...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

ORBIS is part of our long-term plans in the current situation, though I won't hide the fact that we...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We don’t get answers from sales representatives anymore to provide updates on new services, so that...

Sep 2025
||
(0)
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 or  to see details.

CIO

Product

In ORBIS, we are missing FHIR implementation. We only have the possibility to use HL7. Data analysts...

Sep 2025
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(0)
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 or  to see details.

CIO

Product

With ORBIS, the development is too slow. ORBIS U, which is by technique interoperable, is often a...

Sep 2025
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(0)
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 or  to see details.

Manager

Relationship, Product

At the moment, things are very difficult with the road map, especially regarding new technology, but...

Sep 2025
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have enormous problems in the technical substructure, and we have just found out about them. We...

Sep 2025
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The quality of training from Dedalus very much depends on what kind of advisor we get, and Dedalus...

Sep 2025
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The sales presentation of ORBIS sometimes doesn't coincide much with real life; it has been...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

It depends on the module, but overall, ORBIS is intuitive. It doesn't matter what device I use to...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Dedalus is watching as AI becomes increasingly influential. They are very much oriented toward the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Dedalus’ support is excellent. The situation can always arise that we encounter the wrong person,...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We pay for each module in ORBIS, and some modules are ridiculous in that they don't cost anything...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Dedalus has a good knowledge base. It is getting better, and we can subscribe to it. If the customer...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We have to go through the same process over and over again regarding contracts. The invoices we...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have meetings on a regular basis with the Dedalus senior management. We are a larger client, so...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Dedalus is going to have to work hard to keep my satisfaction at the level it is. The trend is going...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are currently undergoing changes. In five years, the world will look totally different because...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The quality of the implementation depends on the kind of module. We have modules that are being...

Sep 2025
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

In the area of e-health, because I have to take care of a lot of the paperwork, I have to be certain...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

We plan to update to the latest version because Dedalus is our strategic partner. The first reason...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Dedalus could be faster at implementing new technologies. The vendor could also implement even more...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Dedalus' strength is that the vendor has a wide distribution with many opportunities to exchange...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

ORBIS is not a static system; new features are regularly added.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Updates to ORBIS occur too frequently; longer intervals between updates would reduce disruption....

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

ORBIS is flexible, and that allows adaptability.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expansion of mobile modules would support more comprehensive mobile usage, and that would improve...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

ORBIS includes custom development so that users can create their own forms and workflows.

Jul 2025
||
(0)
 Thank you  Helpful

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Director

Product

I like the permission management feature in ORBIS. The rights system includes detailed features such...

Jul 2025
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Dedalus' integrated ticketing system is effective and useful.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

With ORBIS, we have no plans for the long term. ORBIS is very complete. It is a very good product....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Training is not always offered. Even for regulatory updates, we always have to pay for training....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product's design is from a German company. It is ugly but practical. Nowadays, a lot of people...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

ORBIS is always a little oversold. Dedalus acts like it will work for everyone the way it works in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

ORBIS works and is a system that improves and allows for very fine traceability. There is a query...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support is a disaster. It takes a considerable amount of time for them to respond. They asked if...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would recommend the software itself. It is the organization around it that needs to be greatly...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

ORBIS could have many good years ahead of it, but its fate today is a bit uncertain. We are in a gap...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Compared to other tools I use, ORBIS has good interoperability. We would like even more because that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We were notified about the last upgrade quite late. We sent emails to which we did not get immediate...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We are leaving ORBIS, and from the moment we said we wouldn't renew, we no longer received any sign...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system still needs some things in terms of outpatient management for people who aren't fully...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

All of our hospitals switched to ORBIS, and since we all have the same management solution, we won't...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The main thing is that the system lacks workflows. There are also other issues, such as...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

Whether we would buy the product again always depends on what is available on the market. ORBIS...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Dedalus hasn't kept all of their promises. For example, they have postponed certain things. Dedalus...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

In terms of implementations, the content delivery and the release notes are the biggest issues. The...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The vendor charges enough in terms of the contract we have. We have to ensure that all of the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have a significant product knowledge problem. Here, there are people who don't have great skills,...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There have been a lot of technical incidents. For example, when an update doesn't work and we can't...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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