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ORBIS (Global)(Central Europe) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Commentary Summary

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User Commentary

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Director

Relationship

Some changes Dedalus could make to improve my experience are personalized support and faster...

Oct 2024
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(0)
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Manager

Relationship, Value

Dedalus' biggest opportunity for improvement is to have more resources in R&D. They need to focus on...

Oct 2024
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(0)
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Manager

Product

I like that ORBIS is a holistic system.

Oct 2024
||
(0)
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Manager

Relationship, Product

Dedalus' strengths are reliability, responsiveness, competence, and commitment.

Oct 2024
||
(0)
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Manager

Product

I like the form designer and report generator in ORBIS, but Dedalus could change their pricing.

Oct 2024
||
(0)
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CIO

Loyalty, Relationship, Product

I like Dedalus' cycle of innovation. ORBIS is going into further development. After several years,...

Oct 2024
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(0)
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CIO

Product

ORBIS' software quality needs to be improved. Dedalus could increase the quality of the software and...

Oct 2024
||
(0)
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CMIO

Relationship, Product

Dedalus' greatest strengths are a broad spectrum. I like the improvements to ORBIS U and the efforts...

Oct 2024
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(0)
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CMIO

Product

The greatest opportunities for improvement in ORBIS are compatibility with the standard default and...

Oct 2024
||
(0)
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CMIO

Relationship

Unless I have been really upset about something, I have not had anyone from senior management...

Oct 2024
||
(0)
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CMIO

Culture

Dedalus could have better planning capabilities in projects, greater reliability of statements, and...

Oct 2024
||
(0)
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CIO

Product

Dedalus' strength is that their system is integrated. I like the most that ORBIS is an integrated...

Oct 2024
||
(0)
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CIO

Relationship, Product

Dedalus could focus on the essentials, like keeping promises and having a more straightforward UI...

Oct 2024
||
(0)
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Manager

Product

Dedalus offers a broad portfolio in the area of EHRs, PACS solutions, and many other modules. The...

Oct 2024
||
(0)
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Manager

Operations, Product

ORBIS is very intuitive to use, and it is constantly being updated to comply with legal...

Oct 2024
||
(0)
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 or  to see details.

Director

Operations, Product

If someone knows how to use ORBIS and has the time and expertise, they can configure the program in...

Oct 2024
||
(0)
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 or  to see details.

Director

Value

ORBIS is just exorbitantly expensive, and that is the main reason why I am not as satisfied as I...

Oct 2024
||
(0)
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 or  to see details.

Director

Product

There are things here and there that need to be worked on in ORBIS, especially with integration....

Oct 2024
||
(0)
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Director

Relationship

One thing that could be improved is Dedalus’ support. Sometimes, we don’t get an answer for weeks....

Oct 2024
||
(0)
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Director

Product

Dedalus really needs to implement some changes in the area of dictation for ORBIS. That area is...

Oct 2024
||
(0)
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CIO

Product

There is a difference between ORBIS NICE and ORBIS U. ORBIS NICE is still dominating the daily work,...

Oct 2024
||
(0)
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CIO

Loyalty, Operations

Implementing nursing in ORBIS U will enable us to have a mobile nurses round using an iPad, and that...

Oct 2024
||
(0)
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CIO

Relationship

We have worked together with Dedalus and all our contacts there for a long time, and that has been...

Oct 2024
||
(0)
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Operations

The quality of the vendor's training depends a lot on which Dedalus consultant we have access to....

Oct 2024
||
(0)
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Operations

If someone from our hospital group asked me about the product, I would have no problem recommending...

Oct 2024
||
(0)
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Relationship

There was a deterioration in the vendor's service. Above all, the investments that the vendor asks...

Oct 2024
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(0)
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Relationship

People are involved on the Dedalus side. There is no denying that. But when we run into problems, we...

Oct 2024
||
(0)
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Loyalty

The vendor is not the worst, but they could be better. I'm afraid things will get worse in the next...

Oct 2024
||
(0)
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Loyalty, Product

It is a shame that some features don't necessarily meet our needs, particularly on a certain part....

Oct 2024
||
(0)
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Relationship, Product

The vendor is starting to be proactive on certain issues, but as a result, they tend to send us...

Oct 2024
||
(0)
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Relationship

For me, support depends largely on one key person, and unfortunately, the quality of support...

Oct 2024
||
(0)
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Relationship

In terms of driving outcomes, we can't say that the vendor goes any further than what is asked of...

Oct 2024
||
(0)
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Loyalty, Product

We are in the middle of an overhaul, so the design will be better in the future. There are modules...

Oct 2024
||
(0)
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Relationship, Value

The upgrades to Dedalus' software matter in terms of both software and hardware. For day-to-day...

Oct 2024
||
(0)
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Operations, Product

For new users, the ease of use depends on the modules. In cardiology, we have specialized software...

Oct 2024
||
(0)
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Product

The product may sometimes be difficult, but if we take into account that a development module allows...

Oct 2024
||
(0)
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Culture, Product

The product works, but the salespeople show something that is a little better than what we actually...

Oct 2024
||
(0)
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Loyalty, Product

We have had a lot of feedback to the effect that Dedalus isn't very flexible with evolution. We are...

Oct 2024
||
(0)
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Culture, Value

The vendor is not the worst about charging for things. However, they announced a change in their...

Oct 2024
||
(0)
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Relationship, Product

In terms of managing updates, I'm quite satisfied overall. As far as the content goes, we are having...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Dedalus' greatest strengths are their ticket system, troubleshooting, continuous expansion, and the...

Jun 2024
||
(0)
 Thank you  Helpful

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Director

Product

One change Dedalus could make would be to improve the license model. Every new function must now be...

Jun 2024
||
(0)
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Director

Product

To improve our experience, the vendor could increase interoperability and provide APIs.

Jun 2024
||
(0)
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Director

Product

The vendor's greatest strength is their market presence. I like the product's wide range of functions...

Jun 2024
||
(0)
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Nurse

Relationship, Product

When it comes to being proactive, there are always these little pop-ups for ORBIS if there is an...

Jun 2024
||
(0)
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Nurse

Product

ORBIS is a pretty good program, but it is not perfect. All the information is there in the patient...

Jun 2024
||
(0)
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Nurse

Operations

ORBIS is complicated. There are more options. We can click more buttons, and there is this function...

Jun 2024
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(0)
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CIO

Relationship

Dedalus' strengths are their strategic cooperation and open ears for problems with joint root cause...

Jun 2024
||
(0)
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CIO

Product

An area of improvement for Dedalus that they are currently improving is update quality, particularly...

Jun 2024
||
(0)
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Director

Relationship

The vendor's greatest strengths are that they are a market leader in DACH, thus planning security...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We like that the product covers most areas of hospital operations, with the exception of dentistry,...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

The biggest opportunities for product improvement are in a transformation to web application and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Dedalus has modules available for almost all areas of a clinic, a high level of integration, and...

Feb 2024
||
(0)
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Director

Product

Dedalus could improve the system's stability and have fewer pink screens and case and document locks....

Feb 2024
||
(0)
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