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ORBIS (Global)(Central Europe) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Director

Relationship, Product

Dedalus' greatest strengths are their ticket system, troubleshooting, continuous expansion, and the...

Jun 2024
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Director

Product

One change Dedalus could make would be to improve the license model. Every new function must now be...

Jun 2024
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Director

Product

To improve our experience, the vendor could increase interoperability and provide APIs.

Jun 2024
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Director

Product

The vendor's greatest strength is their market presence. I like the product's wide range of functions...

Jun 2024
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(0)
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Nurse

Relationship, Product

When it comes to being proactive, there are always these little pop-ups for ORBIS if there is an...

Jun 2024
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Nurse

Product

ORBIS is a pretty good program, but it is not perfect. All the information is there in the patient...

Jun 2024
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Nurse

Operations

ORBIS is complicated. There are more options. We can click more buttons, and there is this function...

Jun 2024
||
(0)
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CIO

Relationship

Dedalus' strengths are their strategic cooperation and open ears for problems with joint root cause...

Jun 2024
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CIO

Product

An area of improvement for Dedalus that they are currently improving is update quality, particularly...

Jun 2024
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Director

Relationship

The vendor's greatest strengths are that they are a market leader in DACH, thus planning security...

Mar 2024
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Director

Product

We like that the product covers most areas of hospital operations, with the exception of dentistry,...

Mar 2024
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(0)
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Director

Loyalty, Product

The biggest opportunities for product improvement are in a transformation to web application and...

Mar 2024
||
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Director

Product

Dedalus has modules available for almost all areas of a clinic, a high level of integration, and...

Feb 2024
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Director

Product

Dedalus could improve the system's stability and have fewer pink screens and case and document locks....

Feb 2024
||
(0)
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CIO

Relationship, Product

Dedalus needs to have more consistent and advanced quality assurance for their software development....

Oct 2023
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CIO

Loyalty, Relationship, Product

Dedalus is focusing on the right technologies in their road map. We have seen more of a push on...

Oct 2023
||
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CIO

Culture, Relationship

Dedalus is very established in the market. We have good personal contacts with their sales team and...

Oct 2023
||
(0)
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Manager

Relationship

We haven't noticed any serious changes since the transition to Dedalus.

Oct 2023
||
(0)
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CIO

Relationship, Operations

Dedalus doesn't adhere well to deadlines. Their lack of consultants leads to long waiting times for...

Oct 2023
||
(0)
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CIO

Value

The vendor's pricing is not comprehensible. Since the acquisition by Dedalus, we have seen chaotic...

Oct 2023
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(0)
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Manager

Loyalty

Overall, ORBIS is good. By and large, it is well thought out and works satisfactorily in the...

Oct 2023
||
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Manager

Product, Value

Sometimes Dedalus misses the mark with ORBIS. Updates to fix bugs and introduce new features take...

Oct 2023
||
(0)
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CMIO

Value

From our perspective, Dedalus charges a lot for big packages. There is always a question of...

Oct 2023
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(0)
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CMIO

Product

Depending on the version of the product, the view is more or less similar to other applications. On...

Oct 2023
||
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CMIO

Product

The other products in the market are worse than Dedalus’ product.

Oct 2023
||
(0)
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CMIO

Product

There are some functionalities we still have to implement, but we would really like a to-do...

Oct 2023
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(0)
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CMIO

Product

We like the wide spectrum that is offered with ORBIS. It is possible to adapt ORBIS to almost all...

Oct 2023
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(0)
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CMIO

Loyalty, Product

Dedalus should improve, and we are happy to be working with Dedalus. We are seeing a major step...

Oct 2023
||
(0)
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CMIO

Loyalty

We are currently waiting for another way for interaction and communication to become automated for...

Oct 2023
||
(0)
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CMIO

Operations

A lot of implementation dates are skipped because of a lack of personnel from Dedalus. People do not...

Oct 2023
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Manager

Relationship, Product

Dedalus basically has a development road map in place, but that map is subject to both legal...

Oct 2023
||
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Manager

Product

Dedalus offers an extensive product range that provides a solution for almost every specialist...

Oct 2023
||
(0)
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Manager

Product

Dedalus' updates are currently immature and buggy. The vendor will distribute modules and add-ons...

Oct 2023
||
(0)
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Manager

Relationship, Operations

Dedalus' employees are trained for specific modules, so they often lack an overarching knowledge of...

Oct 2023
||
(0)
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CIO

Loyalty, Product

Currently, we would buy the product again. We do need other participants in the market to have a...

Oct 2023
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(0)
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CIO

Product

ORBIS has a very good process for the workflows in the hospitals. We have to do a lot of...

Oct 2023
||
(0)
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CIO

Product, Value

In former times, Dedalus had ORBIS closed off from everything that was possible for integration. Now...

Oct 2023
||
(0)
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CIO

Loyalty, Product

We use ORBIS a lot. It has many add-ons and other things that Dedalus offers. Most of the time, the...

Oct 2023
||
(0)
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CIO

Product

The product’s user interface is outdated, and it is very complicated to use. There is no...

Oct 2023
||
(0)
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Manager

Culture

We need Dedalus to have a more transparent licensing model. Right now, there is too much licensing...

Oct 2023
||
(0)
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Manager

Product

Dedalus should better enable individual solutions to meet facilities' needs. For example, a hospital...

Oct 2023
||
(0)
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Manager

Operations

Over the next year or so, Dedalus should prioritize ensuring their product quality with more mature...

Oct 2023
||
(0)
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Manager

Relationship

Dedalus' internal resource problems should not lead to a severe drop in the quality of service...

Oct 2023
||
(0)
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Manager

Relationship

Dedalus generally has competent and friendly employees who are constructive when they have...

Oct 2023
||
(0)
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Manager

Relationship, Product

Dedalus needs to understand that establishing unilateral specifications regarding schedules for...

Oct 2023
||
(0)
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Manager

Relationship

Since the transition to Dedalus, we have seen unrest among the teams in the form of increased...

Oct 2023
||
(0)
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Manager

Relationship, Product

Dedalus needs to focus on the continuous renewal of their technology stack, whether that is with...

Oct 2023
||
(0)
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Manager

Relationship, Product

We like that Dedalus takes a holistic approach with ORBIS. We haven't noticed any significant...

Oct 2023
||
(0)
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Manager

Relationship

When it comes to keeping promises, the vendor gets around to things sooner or later.

Oct 2023
||
(0)
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CIO

Loyalty, Product

With regard to the vendor's development road map, I wouldn't say they have a road map. ORBIS is...

Oct 2023
||
(0)
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CIO

Relationship

The support for ORBIS is the best aspect of working with Dedalus.

Oct 2023
||
(0)
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CIO

Relationship

Dedalus' license management is the worst part of working with Dedalus. Their license management...

Oct 2023
||
(0)
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Director

Value

The situation has worsened for a few years. Legal changes to the system only occur with a paid...

Oct 2023
||
(0)
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Director

Product

Dedalus has a good ticket system and troubleshooting process. ORBIS is not a rigid system, and it...

Oct 2023
||
(0)
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Director

Relationship, Product

From a development standpoint, minor development requirements should not be pushed to a vote among...

Oct 2023
||
(0)
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Director

Relationship

ORBIS is a professional product. We like the vendors' support. The vendor's people have been more...

Oct 2023
||
(0)
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Director

Value

ORBIS is well positioned in terms of content compared to its competitors, but it is hardly...

Oct 2023
||
(0)
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Director

Value

The system's price or performance in terms of maintenance and interface opening costs is too high....

Oct 2023
||
(0)
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Director

Loyalty, Relationship

Right now, Dedalus' development road map is hardly suitable for companies that have rolling...

Oct 2023
||
(0)
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CIO

Product

We like how ORBIS gives us the possibility to create country-specific forms by ourselves.

Oct 2023
||
(0)
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CIO

Value

Dedalus could improve their price policy in general, especially around interfaces.

Oct 2023
||
(0)
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Nurse

Product

Compared to another EHR that we use, ORBIS is slower and more complicated. We have to click through...

Sep 2023
||
(0)
 Thank you  Helpful

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Nurse

Relationship, Product

ORBIS is so slow and chaotic sometimes. Updates come at the wrong times, and those times are usually...

Sep 2023
||
(0)
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Nurse

Product

Logging in to the product is slow. After typing in a password, it takes half a minute for the system...

Sep 2023
||
(0)
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