ECG Management Consultants Healthcare Management Consulting Commentary
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Subject Expert
Warren Whitford
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Value
ECG is a Siemens Healthineers company, so sometimes the initial contract has a little too much, but...
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Value
The work we are doing with ECG will bring tremendous benefit to our patients, and it will open up...
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Services
ECG has a deep bench. We have had projects with the firm where a person we have had just hasn’t...
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Loyalty, Relationship, Services, Value
We have used ECG in the past, and we continue to work with them because the people I work with at...
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Relationship, Operations
This engagement was kind of limited, so we didn't take it to the point of ECG Management Consultants...
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Services
The deliverables ECG Management Consultants provided were somewhat actionable. After analyzing the...
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Relationship
ECG Management Consultants was very personable and knowledgeable. They answered questions, and the...
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Relationship
I enjoyed working with ECG Management Consultants' people. They were all very personable, fun to...
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Operations
Even though I think we got our money's worth with the outcomes and things, I don't know that the...
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Value
I would say ECG Management Consultants does avoid charging for every little thing because we had the...
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Relationship, Operations
ECG Management Consultants was very experienced. They had multiple different people, and most of...
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Operations
I don't think I would say ECG Management Consultants exceeded our expectations. They didn't put the...
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Value
The firm doesn’t nickel-and-dime us like other firms do. They are receptive to different ways of...
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Relationship
I think the firm has the needed strategic ability, but we are resistant to it. I don’t know if there...
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Relationship
I previously worked with other firms, and by comparison, ECG Management Consultants suits our needs...
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Relationship
The firm’s decisiveness and timeliness with their execution are the top things that stand out. I...
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Relationship, Operations
There is a spectrum within the team as far as level of expertise goes. Some of the firm's team...
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Relationship
ECG Management Consultants consistently met our expectations. They certainly did what they were...
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Relationship
ECG Management Consultants’ senior managers were really good, strategic thinkers. I can't say they...
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Services
Sometimes it felt like our project management team was doing work that we thought the consultant...
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Relationship
ECG Management Consultants has shown they have our long-term interests at heart in their commitment...
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Relationship, Value
ECG Management Consultants is very efficient. They are very fast and responsive. The existing...
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Relationship, Services
If we send ECG Management Consultants a compensation model for their review, they look for ways to...
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Relationship
When recommending ECG Management Consultants to others, I typically always just say that the firm...
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Relationship, Services
ECG Management Consultants brings a different level of viewpoints since they provide services for a...
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Relationship, Value
If someone were considering working with ECG Management Consultants, I would tell them to be clear...
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Relationship
There are a couple of people from ECG Management Consultants’ group I wish I could hire instead of...
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Relationship, Operations
ECG Management Consultants demonstrated that they understood what we were trying to do by coming...
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Relationship, Operations
We have had a really great experience overall with ECG Management Consultants. The principal and...
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Relationship
The firm was really accessible and available. They brought in others as needed. In addition, they...
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Loyalty, Relationship
The work the firm did continues to live on, and it was developed in a way that has enabled us to...
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Loyalty, Relationship, Operations
The firm exceeded our expectations. I had high expectations when we started the project because we...
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Relationship, Operations
The process went very smoothly, and the board and subcommittees involved were engaged. We got a lot...
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Operations
ECG Management Consultants met all expectations. The project was not driven by outcomes. ECG...
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Loyalty, Relationship, Operations
We issued an RFP for our project that looked at a bunch of different firms. We chose ECG Management...
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Value
ECG Management Consultants could be cheaper. They cost a lot of money. However, we have a clear...
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Relationship, Services
I would recommend ECG Management Consultants. We use ECG Management Consultants for a lot of...
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Relationship, Operations
ECG Management Consultants did a good job. I liked their sensitivity analysis. They were able to...
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Relationship
ECG Management Consultants was always available to us to the point where we felt like we were their...
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Loyalty, Relationship
The firm's executive involvement is the reason we went back to them. We are happy to be working with...
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Value
Consultants are expensive. But when we think about the end product and what it would have cost us to...
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Relationship, Operations
ECG Management Consultants is incredibly knowledgeable and highly professional. Their depth of...
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Relationship, Operations
ECG Management Consultants has been great to work with on the managed care side. They collaborate...
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Relationship, Operations, Value
Working with ECG Management Consultants has helped us better position ourselves with payers to...
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Relationship
We would have liked to see ECG Management Consultants do better with the design of the reports they...
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Relationship
We liked ECG Management Consultants’ personality, friendliness, and knowledge in the area we were...
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Operations
ECG Management Consultants was really able to get stuff turned around quickly. However, getting to...
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Relationship
ECG Management Consultants were very flexible in terms of how we approached our focus groups. They...
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Relationship, Operations, Services
ECG Management Consultants had a good general understanding of the market and how to carry out the...
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Relationship, Operations
Our experience with ECG Management Consultants in this particular area wasn’t as strong as what we...
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Relationship
The major value driver with ECG Management Consultants' service is their knowledgeable consultants,...
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Relationship, Operations
The firm provided timely updates on the progress of the analysis and was always available to discuss...
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Relationship, Services
Many of the firms I have worked with in the past rely heavily on email communication, and that often...
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Relationship, Services
What makes working with the ECG Management Consultants team so easy is their accessibility and...
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Operations
The only challenge we have encountered with ECG Management Consultants is in areas outside their...
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Relationship, Operations
ECG Management Consultants is highly experienced and has become a trusted partner for our...
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Loyalty, Relationship
We are going to rely on the firm because they have some very strong expertise in the area we are...
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Relationship
The firm exceeds our expectations a majority of the time. What we are doing is a very risky...
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Loyalty, Relationship
We chose ECG Management Consultants because we have done work with them as an organization in other...
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Relationship
ECG Management Consultants has great knowledge. The way they have demonstrated their knowledge is by...
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Loyalty, Relationship, Value
I’m very tough on professional services firms; I know them very well, so I’m not an easy client, and...
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Loyalty, Relationship, Operations
I would definitely recommend that my peers use ECG. I'm extremely satisfied with the relationship,...
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Loyalty, Relationship, Operations
One thing that is common with an engagement is to ask a consulting firm a question and get all kinds...
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Loyalty, Relationship, Services
The thing that stood out the most to us with ECG Management Consultants’ execution was the...
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Relationship, Operations
ECG Management Consultants has been excellent with their intellectual support and thought...
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Relationship
I have worked with a number of firms that do this work, and this has been the best experience I have...
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Relationship, Services
The firm tends to consider the downstream impact of the recommendations they are making. If there...
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Services
I can think of one thing during our engagement that didn’t go perfectly, but that is the only issue...
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Relationship, Operations
The firm has been a really good partner the whole time I have been here. I have no complaints. A...
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Relationship, Services
The firm probably follows up with me a lot more than I have to follow up with them in terms of...
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Relationship, Operations
I don’t have any complaints about the folks from ECG Management Consultants. The good outweighs the...
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Relationship, Services
We tend to work with somebody at one level, and they are very good about bringing in folks at a...
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Value
The firm is reasonable about charging. Their services cost a reasonable amount of money, but we get...
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Relationship, Operations, Services
The firm has good people. Every consultant that I have encountered has been great. I have randomly...
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Relationship, Operations
My expectations are high, and ECG Management Consultants has met them. They are really good at...
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Relationship, Operations, Services
ECG Management Consultants delivers business enterprise valuations and commercially reasonable...
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Operations
ECG Management Consultants has quality professionals with a deep bench of talent.
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Relationship, Services
ECG Management Consultants gave us good data on the market and market share. They told us where...
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Relationship
Sometimes we hire consultants, and they are the smartest person in the room and try to tell us what...
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Loyalty, Relationship, Operations
We chose ECG Management Consultants because we had worked with them on another project, so we had a...
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Value
ECG Management Consultants charged us for travel, but they did not nitpick us to death on that...
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Relationship, Services
One of the biggest things about ECG Management Consultants is that when we have concerns, they are...
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Relationship, Operations
ECG Management Consultants was good at doing precisely what I asked them to do, but they didn't...
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Operations
The only thing keeping me from being extremely satisfied with ECG Management Consultants was that...
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Relationship, Operations
ECG Management Consultants was very experienced. They were able to bring in knowledge that they had...
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Relationship, Services
Like other organizations in this space, ECG Management Consultants can provide some data that...
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Relationship, Services
The one area that I think just takes ECG Management Consultants maybe a bit of time is really...
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Relationship, Services
ECG Management Consultants does a lot for us. They are very well organized. They are good at...
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Relationship
ECG Management Consultants is very responsive to the questions and analyses that we ask them to...
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Relationship
ECG Management Consultants has been super responsive and flexible. Clearly, we are a client that is...
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Loyalty
Our organization considered using another firm, and they had actually done some preliminary work...
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Relationship
Our work has grown so much in scope. The primary contact at ECG Management Consultants is not as...
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Relationship
ECG Management Consultants has a high-caliber team. They have subject matter experts in the provider...
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Services, Value
When it comes to charges, ECG Management Consultants is pretty reasonable about things. In addition...
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Relationship
We didn't consider any other firms. ECG Management Consultants has been exceptional, so we haven't...
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Relationship
ECG Management Consultants has a long-term lens. That has been good because we have a long-term lens...
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Relationship, Operations
ECG Management Consultants exceeds my expectations. Even with all of the random things that we deal...
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Relationship, Operations
ECG Management Consultants is generally perfect with their execution. We work with them so closely,...
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Relationship, Operations
It would be helpful for ECG Management Consultants to do a better job of marketing the services that...
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Relationship, Operations
When we choose ECG Management Consultants to work on a project with us, it is generally based on the...
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Operations
I had to do some of the work to direct ECG Management Consultants. We were trying to challenge them...
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Relationship
ECG Management Consultants is good. They are a boutique firm, so just knowing who the leaders are is...
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Relationship, Operations
We had to feed the firm's consultants the input. They were just afraid to make recommendations. That...
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Relationship
We have used other firms in the past and haven't necessarily been happy with what they have...
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Relationship
ECG Management Consultants completed the work within the promised time frame, and that was helpful....
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Loyalty
We are working with ECG Management Consultants to identify opportunities for the contracts that are...
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Relationship
ECG Management Consultants is always available and consistently meets our tight turnaround times. We...
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Value
ECG Management Consultants is a significant investment. But if their work helps generate a certain...
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Relationship
ECG Management Consultants follows a methodical process with exceptional attention to detail....
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Relationship
ECG Management Consultants brings a wealth of knowledge and strategically assigns the right people...
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Operations
If I were to suggest one improvement to ECG Management Consultants, it would be during the initial...
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Loyalty, Relationship
ECG Management Consultants are the benchmark and the proxy model when compared with other firms. ECG...
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Relationship
ECG Management Consultants tailors their knowledge to our benefit pretty well. I feel pretty good...
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Relationship
Though we have been meeting with ECG Management Consultants about a future deliverable, there could...
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Loyalty
We have had a bit of improved efficiency already from working with ECG Management Consultants. We...
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Relationship, Operations
In initial discussions with the firm, we only worked with the people who led the project, and they...
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Loyalty
The main space where ECG Management Consultants really shined over other firms was in their...
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Relationship, Operations
Whether ECG Management Consultants has exceeded our expectations has been a little dependent on how...
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Loyalty
The work ECG Management Consultants is doing feels very actionable. The consultants are sitting down...
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Relationship, Operations
The ECG Management Consultants team was professional, knowledgeable, and collaborative. They...
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Relationship, Operations
I found ECG Management Consultants' people to be highly experienced and easy to work with. They were...
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Operations
The benefit we received from the engagement was that ECG Management Consultants was an industry...
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Relationship
ECG Management Consultants was pretty reasonable with their hours, and the folks that we worked with...
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Relationship
I sometimes had to ask ECG Management Consultants for clarification on billing. They could have been...
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Relationship
I don’t think we have anything that ECG Management Consultants could improve on, but I could see...
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Value
I would tell a peer that ECG Management Consultants' cost is fairly competitive within the market,...
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Loyalty, Relationship
ECG Management Consultants does a good job with project management. They are one of the few firms...
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Relationship
ECG Management Consultants didn't do anything extraordinary. They just did what they were supposed...
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Relationship, Services
The firm’s output is pretty good. It is pretty easy to understand. I think even people who like...
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Relationship
ECG Management Consultants has been a pretty good partner. We don't use them for a ton right now...
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Relationship
It depends on the individual, but if we are judging our consultants from ECG Management Consultants,...
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Relationship
I have sent some of the more complicated arrangements for one particular market to ECG Management...
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Loyalty
We do use other firms besides ECG Management Consultants. Before deciding to go with ECG Management...
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Relationship, Services
Our partnership with ECG Management Consultants is new. We have only been using them for a few...
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Value
ECG Management Consultants is slightly more expensive than some of the other firms that we utilize....
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Loyalty, Relationship
I would use ECG Management Consultants again. I would recommend ECG Management Consultants. I have...
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Relationship, Operations, Services
The people from ECG Management Consultants were very hands-on. The team members we worked with were...
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Services
I want to give a special shout-out to the people on the digital transformation team that we worked...
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Operations, Services
A lot of us came in years after our EHR was configured. We didn't know why people had made decisions...
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Relationship
The executive involvement has been great.
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Relationship, Operations
The main person from ECG Management Consultants we worked with was very good. Their subordinate was...
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Relationship, Operations
ECG Management Consultants’ strategic ability was satisfactory. They knew what was happening in the...
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Relationship, Operations
The work that ECG Management Consultants does requires very consistent involvement on the part of...
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Relationship, Operations
I think ECG Management Consultants as a whole was experienced. ECG Management Consultants was very...
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Operations
ECG Management Consultants only partially achieved the outcomes we had hoped for. We had some issues...
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Relationship, Operations
The firm was great at solving problems. They lent a level of expertise and got involved in a way...
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Relationship
Most of the firm's people are helpful, but some of the folks haven't been boots-on-the-ground...
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Relationship
There were both technical improvements and bottom-line financial improvements as a result of the...
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Relationship
We had a preexisting relationship with the firm, and we talked to other hospital organizations that...
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Value
ECG Management Consultants doesn't nickel-and-dime us on the little things, but they are quite...
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Relationship, Operations
The firm exceeded our expectations in their willingness to engage with our staff. The firm was...
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Value
ECG Management Consultants could improve their pricing fees.
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Relationship, Operations
ECG Management Consultants' strength is their experience with similar customers, and their...
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Relationship, Operations
Our project with ECG Management Consultants has been good and very collaborative. They listen, they...
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Operations
We had a couple of different issues with the firm's invoicing process. Our statement of work had an...
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Relationship
ECG Management Consultants went above and beyond in how they gave us the information that we needed...
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Relationship
There were opportunities where ECG Management Consultants could have perhaps filled in a gap we had...
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Loyalty, Relationship, Value
We are headed in the right direction with ECG Management Consultants. They are showing us where they...
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Value
I would engage ECG Management Consultants again, but they are expensive, so we have to be choosy....
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Relationship
ECG Management Consultants tends to be responsive. They take the strategic aspect of their work very...
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Relationship
ECG Management Consultants has followed up with us consistently to check in and make sure we have...
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Relationship, Services
One of the benefits of working with ECG Management Consultants is that we are creating resources...
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Operations, Services
We would like project management visibility or transparency from ECG Management Consulting. We want...
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Relationship
ECG Management Consulting is a talented group; they are very responsive, and in the end, they are...
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Operations
The consultants we had from ECG Management Consultants could use more experience working in a...
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Relationship, Operations
ECG Management Consultants' people were excellent communicators. They listened well and made a lot...
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Relationship
ECG Management Consultants did what they said they were going to do. They exceeded our expectations...
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Relationship
ECG Management Consultants knew things about our EHR that we didn't know, and that was really...
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Relationship, Operations, Services, Value
For all the projects we have had with the firm, communication has been great. I meet with them...
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Relationship, Services
One of the pieces we engaged the firm with is going great. They have developed tools. We had a...
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Loyalty, Services
We did not do an RFP, but I interviewed multiple firms. There were a lot of things that gave me the...
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Value
ECG Management Consultants’ price point is significantly higher than the price point of some of our...
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Value
We feel secure that we are meeting compliance obligations. We feel confident with the work that is...
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Operations, Value
ECG Management Consultants was very transparent about what they were asking for financially. I...
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Relationship
Some of the feedback from ECG Management Consultants can be a little nebulous and not as concrete...
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Relationship
The knowledge that ECG Management Consultants has and the information they give have been pretty...
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Services, Value
The deliverables from ECG Management Consultants were somewhat actionable. A few of them were very...
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Relationship
ECG Management Consultants works very well with our members and our staff. They act like they are...
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Operations, Value
There are a couple of reasons I didn't give the firm a perfect score. For one thing, ECG Management...
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Relationship, Operations
The things that really have made ECG Management Consultants stand out are their industry knowledge...
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Loyalty, Operations
As we have worked with ECG Management Consultants, we have been able to effectively negotiate...
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Services, Value
I found everybody at ECG Management Consultants very easy to work with, very knowledgeable, and very...
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Relationship, Services
ECG Management Consultants dealt with some very difficult conversations very well, and they were...
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Operations, Value
The value added by these services was access to a greater knowledge bank. The firm already runs the...
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Operations, Value
ECG Management Consultants was definitely great at keeping us on target. Our overall experience was...
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Relationship
A different segment works on valuations and is completely out of control, so some valuations were...
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Relationship
Things are working right now, so we just haven't had time to evaluate the firm’s competitors to see...
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Value
ECG Management Consultants avoided charging for every little thing. I don't think they overcharged...
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Relationship, Operations, Value
This wasn't necessarily related to ECG Management Consultants, but we just didn't end up executing...
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Value
My likelihood of recommending ECG Management Consultants rates just under the top of the scale....
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Loyalty, Relationship, Operations
We chose ECG Management Consultants because they had more scope related to the project we were...
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Services
Most of the time, ECG Management Consultants keeps their promises. But there were a couple of...
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Value
ECG Management Consultants charges us for everything. In the course of this project, I felt like...
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Relationship
ECG Management Consultants allows me to get things done when I need some help with expertise or just...
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Relationship
Our account manager at ECG Management Consultants is really accessible to me and is a really good...
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Relationship
The deliverables from the firm were very actionable. The firm's service to the customer is...
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Relationship, Operations, Value
Like all consulting firms, ECG Management Consultants has some young kids to spread their workload....
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Operations, Value
The process was clear and helped us develop a strong list of future deliverables. The ECG Management...
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Loyalty, Relationship, Operations
Throughout the process, ECG Management Consultants was a good partner. They listened to us well....
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Value
Contracting with ECG Management Consultants was a bit of a shock when we initially considered what...
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Loyalty, Value
We brought in ECG Management Consultants to evaluate our systems and offer expertise, strategies,...
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Value
The outcome achieved from working with the firm is that I have the paper to back me up because I...
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Relationship
ECG Management Consultants’ leader is good; I don't have any issues. That person is always engaging....
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Relationship, Operations, Services
ECG Management Consultants turns projects very quickly for us, so they are usually waiting on us....
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Relationship, Operations, Value
We have used other firms, but we really prefer ECG Management Consultants, and that is why we...
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Relationship, Services
ECG Management Consultants exceeded expectations in their general responsiveness and the level of...
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Relationship, Operations
I enjoy working with ECG Management Consultants. They are extremely knowledgeable about the industry...
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Value
ECG Management Consultants exceeds our expectations with their timeliness of completing reports and...
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Services
ECG Management Consultants could give us more direct answers rather than saying that things depend...
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Services, Value
ECG Management Consultants tries to drive tangible outcomes, but because of obstacles on our side,...
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Relationship, Services
ECG Management Consultants is very responsive and willing to help us work through issues. They have...
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Operations
A high number of the ideas on our list were actionable and actually moved forward in the real world...
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Loyalty, Services
I would recommend ECG Management Consultants in the realm of consulting. I put them in some niche...
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Value
With ECG Management Consultants, we grew our net revenue and held our expense growth during the...
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Operations, Services
ECG Management Consultants provided us with guidance on something, but when we ultimately made the...
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Services, Value
We had a few issues that we brought to ECG Management Consultants’ attention about the billing, and...
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Operations, Value
ECG Management Consultants made some recommendations that looked good on paper, and we made those...
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Services
What ECG Management Consultants did really well was understand the totality and complexity of our...
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Value
We definitely had some wins with ECG Management Consultants. We got to the outcome that we needed....
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Relationship, Operations
For turnaround, ECG Management Consultants was very comfortable and competent in packaging. They did...
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Value
In the past, we used to feel like we were getting nickel-and-dimed by ECG Management Consultants,...
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Operations, Services
The reports when we started with ECG Management Consultants were voluminous, a bit overwhelming, and...
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Relationship, Operations
We went into this engagement not even knowing how to build the program we wanted to; however, we...
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Relationship, Services
ECG Management Consultants is very good, especially the team I work with. The firm has a core team...
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Relationship, Services
The physician valuation space is a little complicated; some firms are more conservative, and there...
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Relationship
ECG Management Consultants does a good job. I have worked with them more than once in different...
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Relationship, Operations
Our agreement with ECG Management Consultants is straightforward. We essentially keep the same...
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Loyalty, Relationship, Services, Value
ECG Management Consultants is a very experienced firm, and they are available to us; that is why I...
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Relationship
Once ECG Management Consultants was able to realize what some of our problems were, they were quick...
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Relationship, Operations
We had to constantly tell ECG Management Consultants one of our rules for the engagement, but it...
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Relationship, Operations
ECG Management Consultants helped us realize we had problems; the biggest thing was opening the...
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