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eClinicalWorks EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Ambulatory and Enterprise EMR Interoperability 2023: Are Deep Adopters Close to the Ideal?
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Commentary Summary

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User Commentary

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CMIO

Product

When we flipped to the browser version of the system, we had significant performance problems. The...

Apr 2024
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CMIO

Loyalty, Product, Value

If I were part of a single specialty or even a multispecialty group, I would still consider...

Apr 2024
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CMIO

Relationship, Operations, Product

eClinicalWorks worked really hard to get us live, and eClinicalWorks EHR exchanges more data than...

Apr 2024
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CMIO

Relationship

eClinicalWorks' executive involvement couldn't be better. The vendor's executives message us often,...

Apr 2024
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Physician

Product

I have used a couple of different EMRs. My frustration with eClinicalWorks EHR is that I'm building...

Jan 2024
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Physician

Loyalty, Value

The ASCVD Risk Estimator is available but costs extra. However, cost is a quality metric for me. I...

Jan 2024
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Physician

Loyalty, Product

If I get a new patient and I want to trend a growth curve, all I can do right now is add a birth...

Jan 2024
||
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Physician

Loyalty, Product

Right now, I have to hover over a certain area, not click on anything, scroll down to review the...

Jan 2024
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Physician

Product

I am still trying to figure out how to fully integrate our patient-facing mobile health app. I...

Jan 2024
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Physician

Product

With the progress note navigation window, the box that pops up when we are documenting a progress...

Jan 2024
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Physician

Product

With the feature for merging things or copying them forward, I know we can essentially copy the...

Jan 2024
||
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Analyst/Coordinator

Loyalty

With eClinicalWorks, we try to avoid the current version whenever humanly possible because the...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture, Value

eClinicalWorks does not keep their promises, and they do not avoid charging for every little thing....

Jan 2024
||
(0)
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Analyst/Coordinator

Operations, Product

Upgrades with eClinicalWorks are an absolute nightmare. They turn security features on and off at...

Jan 2024
||
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Analyst/Coordinator

Product

In our state, if a doctor is prescribing a controlled substance for three months, there are laws in...

Jan 2024
||
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Analyst/Coordinator

Product

Medications are a nightmare. If we set the medication history window to show us 50 things, the...

Jan 2024
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Analyst/Coordinator

Product

I like that eClinicalWorks has a web-based version I can access from outside, but it is pretty...

Jan 2024
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Physician

Product

I have been frustrated by the limitations of the eClinicalWorks EHR compared to the system I was...

Nov 2023
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Physician

Loyalty, Product

In time, I will become more familiar with eClinicalWorks EHR and be able to figure it out,...

Nov 2023
||
(0)
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Physician

Operations

My organization's training is internal, and our superusers have been very helpful, proactive, and...

Nov 2023
||
(0)
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Physician

Loyalty

Right now, I am not ready to recommend the system to others. However, I am a new user, and my...

Nov 2023
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Director

Loyalty, Product

eClinicalWorks did a terrible disservice to our company because they built the program as a true...

Oct 2023
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Director

Product

With some of the presets, we have asked eClinicalWorks to eliminate some parameters because they are...

Oct 2023
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Director

Product

eClinicalWorks' product is not really template driven, and the way that they implemented templates...

Oct 2023
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Director

Operations, Product

eClinicalWorks recently implemented the ability to have interoperability, but it was very poorly...

Oct 2023
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Director

Loyalty, Product

When we switched to eClinicalWorks' product, we knew it was a fairly prestigious program that was...

Oct 2023
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(0)
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Director

Product

We find the program extremely limited. Features don't exist. There are a lot of clicks to get from...

Oct 2023
||
(0)
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Director

Product

The biggest pain point for our actual physicians and staff is that there are too many ways to do one...

Oct 2023
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Director

Loyalty, Product

We would love to see specialty-specific workflows with less decision-making needed. EHR-dictated...

Oct 2023
||
(0)
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Director

Loyalty, Product

In an enterprise system, certain modules within eClinicalWorks EHR are nonfunctional. For example,...

Oct 2023
||
(0)
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Director

Loyalty, Product

I would like the product to integrate with physician scheduling through the patient portal. I would...

Oct 2023
||
(0)
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Director

Loyalty

One of the outcomes we were hoping to achieve but that has failed is our patient kiosk. It is...

Oct 2023
||
(0)
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CIO

Product

The product's flexibility is actually a problem for us. It is almost flexible to a fault and...

Oct 2023
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CIO

Relationship

I hate to make it sound like I'm picking on eClinicalWorks, but we have had a fairly rough history...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

eClinicalWorks has recently gotten sloppy. With the things they experienced during COVID-19, I think...

Oct 2023
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(0)
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Analyst/Coordinator

Product

The product is filled with a lot of different features and functions, so users struggle a bit. I...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty

We want to move away from eClinicalWorks' product because we want to be on the EMR that our hospital...

Oct 2023
||
(0)
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Director

Loyalty, Relationship, Value

We replaced eClinicalWorks EHR. I would not buy it again because eClinicalWorks didn't keep their...

Sep 2023
||
(0)
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Director

Operations

When it comes to training, I would like to be taught best practices for the workflow. With things...

Sep 2023
||
(0)
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Director

Product

The product doesn't fully integrate with everything that we have. Even with our acute care, there...

Sep 2023
||
(0)
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Director

Operations, Product

Our end users don't complain too much about the product. For our providers, the process of...

Sep 2023
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(0)
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Director

Relationship

We get vendor executive involvement only when we have to escalate things. It shouldn’t ever come to...

Sep 2023
||
(0)
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Director

Value

Sometimes the vendor’s upgrades don't go as planned, and then we have to push stuff onto the...

Sep 2023
||
(0)
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Director

Product, Value

I would recommend the product to someone only if they were in a small office. The product is...

Sep 2023
||
(0)
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CIO

Relationship

Everyone who uses eClinicalWorks' EHR is assigned an account manager. Every single one of the...

Jul 2023
||
(0)
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CIO

Relationship

eClinicalWorks is pretty good at notifying us about things, but the vendor is not as good as a...

Jul 2023
||
(0)
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Manager

Loyalty

We are leaving eClinicalWorks because we want to move to an integrated platform throughout our...

Jun 2023
||
(0)
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Manager

Culture, Relationship

We have requested things such as a grid of which functionalities are available in the eClinicalWorks...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

There is no new-hire orientation program we are aware of. Everything has been on-the-job training....

Jun 2023
||
(0)
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Manager

Product

Some things work exactly in eClinicalWorks EHR, and there are some things we expect to work a bit...

Jun 2023
||
(0)
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Manager

Relationship

We have regular calls with eClinicalWorks, and they have a portal where we can submit tickets. The...

Jun 2023
||
(0)
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Manager

Relationship

When eClinicalWorks went to the cloud, there was a lot of executive involvement in that transition....

Jun 2023
||
(0)
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