ElationEMR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Elation Health always makes it so that interoperability can happen, but there have been some...
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Product
There is a lot of customization that is really good in ElationEMR/PM, especially with forms. We have...
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Relationship
With Elation Health, we have someone to talk to when we start with them, and then they suddenly...
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Relationship
Elation Health is very attentive to recommendations and suggestions on how to improve. When we send...
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Relationship, Product
There are little tweaks that Elation Health is not necessarily aware of. With our previous vendor,...
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Operations
ElationEMR/PM doesn’t go down when Elation Health updates things, so that is pretty good....
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Product
The faxing capability is a problem, and that is my biggest complaint. We are limited to a small...
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Loyalty, Product
The system's ease of use is really good. That is the part we like. There are a lot fewer clicks than...
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Product
The solution integrates with the things I need to integrate it with. We have problems with it...
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Product
The solution doesn't work great on people's phones, so they have difficulty accessing it on the app...
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Loyalty
Whether the solution is part of my long-term plans depends. Our facility is growing, and the things...
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Operations, Product, Value
Elation Health's recent upgrades are not upgrades that I have asked for or wanted. They haven't...
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Relationship
Elation Health is not proactive. There is only one person on our Facebook group for Elation Health...
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Relationship
I wish Elation Health had a human being to talk to. Sometimes we just need to talk to a human. It is...
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Operations, Product
Elation Health has the worst self-scheduling program. It is unbelievably bad. Patients can...
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Product
Scheduling is one of the biggest things I would like to see from Elation Health because, for...
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Operations
The initial training for the solution was great. The follow-up training was not great. They just...
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Loyalty, Relationship
With Elation Health, I totally get the sense that it is all just profit driven, but I'm sure that if...
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Value
Elation Health's number of faxes is ridiculously low for medical clinics, and they charge us for...
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Operations, Product
Nothing in healthcare is driven by our specialty, but ElationEMR has the best layout when it comes...
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Operations
Elation Health has education stuff, and that stuff is all great if I have time to sit and sort...
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Culture
Elation Health said that they were going to increase their prices, so they were transparent about...
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Relationship, Operations
When I was onboarded with Elation Health years ago, there were a lot of people to call if I had...
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Operations
ElationEMR itself is the easiest EMR to use. We almost don't need a lot of training to use it, and...
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Loyalty
I really didn't know that our EHR vendor's offerings were available in Elation Health's system. I...
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Loyalty
Elation Health was recommended to me by a colleague, so I checked out how their system worked. I...
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Relationship, Operations
Elation Health’s support is fine. If we have trouble, we call the support team, and we also can do a...
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Product, Value
I haven't had any issues with Elation Health not keeping promises. I would buy the product again....
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Relationship, Operations
Elation Health is pretty responsive to problems. Transitioning to Elation Health's billing piece...
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Value
I always found Elation Health's system to be the easiest EHR to use of the cloud-based EHRs. Elation...
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Relationship
Usually, we are letting Elation Health know about problems on the user end, but if we haven’t...
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Culture
The system has some weaknesses, especially compared to what we thought we would get when it was sold...
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Operations
The initial training from Elation Health felt solid. However, the follow-up training has been a...
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Relationship
Any EMR has its bumps. There are times when the responses from Elation Health are slow. I have a...
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Loyalty, Product
Elation Health was our top choice for quite some time. The EMR has a much better user experience for...
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Relationship
There is a little bot that we can ask a question to, and if the vendor has a video or an article on...
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Relationship
Elation Health has been pretty good about keeping promises, but I don’t know that I would say they...
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Operations
The implementation was rough. Part of that had to do with how the data was coming from the old...
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Value
EHRs are so expensive. However, I never have any surprise bills from Elation Health.
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Relationship, Operations
We talked to one of Elation Health's developers who worked on the billing software, upgrades, and...
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Relationship, Operations
Elation Health does upgrades quite often, and that is very nice. If they get enough suggestions...
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Operations, Product
When I train new people on the system, it is simple. The system is just super user friendly; it is...
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Loyalty
We had another product before Elation Health's product, and it was an all-in-one product. It was a...
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Product
It would be nice if we could integrate our state’s vaccine reporting, but I know that is something...
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Product
Our experience has been good overall, but we still have an issue that we have not been able to...
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Culture, Loyalty, Product
In the beginning, I was told that we would be able to pull medical records from the surrounding...
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Product
The product is functioning and serving its purpose.
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Relationship
When we had somebody assigned to us, it was awesome. But that person dropped off, and that is...
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Operations
The vendor's training could be better, considering we have done everything on our own.
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Loyalty
Elation Health is pretty responsive when we have issues and questions. They must have listened to...
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Value
It would be nice if Elation Health had an internal dictation system. It is a lot of money for a...
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Loyalty, Relationship
I want the product to be part of my long-term plans. Unfortunately, I think some of the issues that...
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Operations
The implementation was complicated because the vendor said they could bring my data in, and then...
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Product
Some things about the product are amazing, and then some things are not. The clinical side is pretty...
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Loyalty
The vendor has promised that AI scribing things are coming, so that is hopeful. I don't know whether...
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Relationship
The vendor's support team is a nightmare. We sometimes get quick responses, but those are not always...
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Product
The system needs better calendar and booking features. The calendar and online booking features are...
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Relationship
As far as the vendor's executive involvement goes, I have talked to one of the vendor's executives,...
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Product
One thing that could be improved is the ability of information from patient forms to flow...
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Product
The biggest thing we would like to see from the vendor is help with some of the numbers we try to...
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Loyalty
When we were previously looking for a solution, the biggest thing we wanted was simplicity, and that...
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Relationship, Product
Elation Health is always coming out with something new even though they don't have everything we...
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Relationship, Operations
The user experience in the EHR is straightforward. Anytime the vendor adds features, there are...
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Product
Elation Health often has alerts if they are going to do maintenance. If there is planned downtime,...
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Product
Some things make the patient portal a little clunky. When patients are using the patient portal on a...
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Culture, Value
I would buy the solution again assuming the price point was similar. When we signed up, we locked in...
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Product
Telecommunications are not directly integrated with the system, so we use a third-party solution for...
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Product
Elation Health is adding quality measures for the state, and that is helpful because those measures...
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Relationship
Elation Health has no 1-800 number to call. All we can do is send them an email on their website and...
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Product
Elation Health's product could have better reporting to the state, such as better MIPS and eCQM...
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Loyalty
We are looking into integrating behavioral health into Elation Health's system, but I’m a little...
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Value
Elation Health's product is a good product for small businesses. It is affordable, especially if...
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Loyalty, Product
The product is very user friendly, meaning that when we looked at other systems, we were a bit iffy...
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Loyalty
One reason we looked at switching away from Elation Health to another vendor was that their billing...
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Product
On the billing side, I enjoy the system. It is one of the easiest billing solutions I have ever...
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Relationship
Elation Health keeps most of their promises and delivers things if I complain enough, but I am...
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Operations
I am not a fan of the training. Elation Health always says the tutorials are online. I want to talk...
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Loyalty, Product
I would still go with another vendor over Elation Health. I know that the platform is online and...
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Relationship, Operations
Elation Health is very good at implementing updates, and we get the updates, but the vendor is not...
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Product, Value
The system has its issues, but it is still a great system. Sometimes we have issues receiving...
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Value
Elation Health charges for statements and mailers. We pay only a small amount above postage, but if...
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Relationship, Product
While I have been using the system, the vendor has integrated something that has automated the...
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Relationship, Operations
There are some things that Elation Health does have that we have to reach out for if we want them...
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Relationship, Product
The management side works well for us as providers. Everything works well on the primary care side,...
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Relationship, Operations
We are very happy with ElationEMR/PM. It works well and is easy to use. There are no real problems....
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Value
We have used a myriad of systems in other places, and ElationEMR/PM really does work well for a...
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Relationship
Elation Health does seem to be proactive. If any problems or changes come along, the vendor lets us...
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Value
We always want more for our money. If we add on billing, that is an additional cost, and if we go...
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Product
We would tell a peer in a small office that the layout of the EMR and the ability to move through it...
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Relationship, Product
For HIPAA reasons, I understand why stuff needs to run through the patient portal for communication...
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Product, Value
We like ElationEMR/PM, but it doesn’t help us from the valuable health point of view at all, which...
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Relationship, Operations
When we did a major merge, we had to merge all the individual instances of the platform, and I feel...
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Relationship, Operations
The vendor does a good job with feedback and building functionality. But the vendor needs to slow...
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Value
The product is extremely high priced. It is definitely the highest price on the market that I have seen....
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Operations
The vendor's training has been pretty good. As long as the training fits the mold, it is good, but...
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Relationship
The vendor needs to improve on their turnaround on response times; that is a huge thing. When we...
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Relationship
Elation Health is growing faster than they can keep up with the demand. It appears, on the surface...
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Product
What I like about Elation Health is the platform that they built and the fact that they have really...
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Relationship, Product
Elation Health is engaged and interested in the success of my practice. They have always been very...
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Relationship, Product
Integration with ElationEMR/PM hasn’t been an issue, but there hasn’t been anything really new from...
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Product
In ElationEMR, there is some disclosure of private information for patients that still has not been...
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Product, Value
For primary care, ElationEMR is so intuitive. It works so darn well for everything that we need to...
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Product
Patients cannot see their labs automatically in ElationEMR. There is no option for us to be able to...
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Relationship
Elation Health is usually really on top of things when things are not going well.
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Product
Elation Health tends to integrate their product with only large companies' products, so we can’t...
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Product
One complaint I have is a little thing but it actually matters a lot, especially when we are trying...
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Product
I wish there were a way to link ElationEMR with an ancillary product we use so that messages could...
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Product
ElationEMR's scheduling is abysmal. It is absolutely awful and unusable. Everybody has to make...
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Value
ElationEMR is not as expensive as some of the other EMRs, though ElationEMR is still very expensive....
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Loyalty, Relationship
ElationEMR is a love-hate thing for me. There are some things I really like about the system, and...
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Product, Value
ElationEMR's faxing is awful. The faxing capabilities are not consistent, and that is a problem when...
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Relationship
When we contact the vendor's support team, it takes a really long time to get somebody to respond....
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Relationship
Elation Health is incredibly responsive when I have questions.
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Operations, Product
ElationEMR is really easy to implement. It takes essentially no training and is organized the way I...
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Loyalty, Product
We went with ElationEMR for the ability to customize our visits. There are a lot of canned visits...
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Relationship, Operations
Elation Health was very helpful in getting us set up and helping us move over from our old EHR. It...
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Product
Having a telemedicine solution that is viable for every provider who works in the clinic is...
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Operations, Product
I am computer savvy, but some providers are not, and it was easy to get everyone on board using...
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Operations, Product
I would tell someone a couple of things about the system. First, ElationEMR is easy to use. Second,...
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Relationship
Our customer service people are super responsive. We have a bit of frustration with the support....
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Relationship
Our customer service person, whom we have worked with for a long time, is fantastic and super responsive....
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Product
The ease of use, ease of getting providers set up, and comfort that we have with the system are...
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Relationship
Things that we have put as a priority, Elation Health has definitely followed through on, such as...
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Operations, Product
ElationEMR is one of the easiest EMRs out there. The interface is very easy to understand,...
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Loyalty
We do quite a few things externally. Ultimately, I don't know whether we will move everything into...
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