ElationEMR/PM - Small Practices Commentary

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With Elation Health, there is no phone call option for support, and that is frustrating. We have to...

I would like to see Elation Health improve their patient portal. They just recently improved it a...

I would like to see Elation Health improve the billing. The EMR and billing pieces are together. We...

On the clinical note, there are three columns that we can navigate and input things. We can enter...

Every time I have a feature request, I make sure to give Elation Health's support people my...

There are other EHRs with built-in speech-to-text transcription capabilities. In a busy practice, as...

I think the solution is great as an EHR. I would like the ability to have patients complete...

I selected Elation Health's solution because of its primary care–first orientation. EHRs that are...

I consider the solution to be relatively weaker in managing cash-based, fee-for-service patients....

Elation Health has come a long way with creating what they call training universities or training...

I was fairly impressed with Elation Health's road map that I saw recently. The solution is good for...

With the system, there are things we have to pay extra for, like Note Assist and some of the AI...

With Elation Health’s support, when something is urgent and cannot move forward until it is...

What we’d like improved in the solution is patient communication. The big thing is that we’d really...

I would buy the solution again today. I've looked at other systems, and I've told colleagues about...

I've asked Elation Health to have a hearing screening added under the data tab. They have a vision...

I really do like the solution. It's very intuitive, and it is super easy to use. It's great for my...

I don't know what plan I'm under with Elation Health. When we go to the website, it doesn't tell us...

Elation Health has a great system. I like the solution a lot. I don't have too many concerns except...

Sometimes I expect things to happen a lot faster than they realistically can with Elation Health,...

We were really happy with our old system when we went live, and then that vendor merged with another...

Elation Health does quarterly interactive webinars where they show us their road map and what they...

Elation Health is developing a new note format that will be nice when it's there, but it is not...

Elation Health has been extremely responsive, and when we've made suggestions or function requests,...

Elation Health didn't provide any training or onboarding. They just had us watch videos and figure...

The system is very clinically focused. We can have the windows that we need. We have a very good...

Elation Health is fairly proactive in communicating if there is going to be downtime or when...

Elation Health is working on all the things we have talked about. They are continuing to trial and...

All EMRs cost so much money. Elation Health has an extra charge for fax volume that makes me crazy....

ElationEMR/PM is designed for primary care and is not like every other EMR I have ever used, which...

I was fairly disappointed with the transfer of data from my old EHR. Elation Health promised that...

Elation Health's starting support team was great. They assigned me an agent who was there to train...

Elation Health's solution has a pretty intuitive interface. Users are able to jump in and do most...

Elation Health's solution is fairly powerful, and it has a lot of features. Jumping in and starting...

I really like the way that we import things into Elation Health's solution. We just take a scanned...

The training for the billing was a little bit robotic. It felt kind of like they were just throwing...

I have struggled with some things, and the support team members have been spotty. They are hard to...

At one point, we requested an interface that should have been pretty standard. The vendor simply...

My biggest concern is that the system is actually interfering with patient care because when results...

The biggest issue is that when the system is up and running, it is great. When it goes down, it...

The vendor wants more money. They don't want to make things bidirectional, but we need something...

All EHRs are bad from a physician's perspective. Related to most of the EHRs that we have tried...

Elation Health's platform is reasonably stable. It probably goes down maybe once a month, and it is...

Elation Health is pretty good about keeping up with the latest technology. The system has a scribe...

Every year, the price for Elation Health's EHR increases, and the vendor is not really giving a good...

My overall opinion of Elation Health's EHR is that it is a startup that has a lot of potential. The...

Being a California-based company where they are in the politics of things, Elation Health wasted no...

Elation Health's EHR does not let users copy forward the data from a prior note. Each time I have to...

Elation Health's EHR is sort of the best of the worst. It could be really good if Elation Health...

One of my gripes with Elation Health's EHR is the foldering system. When users are trying to put...

Elation Health is doing a lot with AI, but I'm not really sure how AI helps me at this stage. They...

I’m not going to be running up and down the hill screaming that Elation Health's EHR is the greatest...

Doing medication refills in Elation Health's EHR is literally as simple as clicking a button to open...

Elation Health technically provided a training program, but it was designed for people who can't use...

I would like to see more robust reporting from Elation Health. We include a manually entered...

We still have one major function that we have to outsource with Elation Health's solution, and I...

Overall, the simplicity of Elation Health's solution is a strong positive, and I appreciate that....

It has become harder to reach people at Elation Health. We are hitting more barriers and getting...

Elation Health is very easy to work with. Even though some of the technology isn’t quite where we...

Our main issues are on the system's billing side. The system isn't user friendly for billing...

I wouldn't choose Elation Health's system again because there is no dedicated support person for our...

I don't like that Elation Health's system lacks a built-in behavioral health template. We provide...

We would like Elation Health's system to be able to extract state-specific data.

We received a big price increase without any prior notice. What is more concerning is that Elation...

Every year, Elation Health will add something new to the system. They recently added their AI...

Elation Health's system isn't part of our long-term plans because its price has increased way too...

Elation Health’s support team responds, but getting support is still such a nightmare sometimes. We...

Elation Health’s video works well. I like the sidebar's organization. Elation Health has many...

Elation Health shoves AI stuff down our throat, and I can't say I don't want that stuff, but the...

Elation Health’s reporting capability is very limited. I can't really run reports. We can report by...

I don't know if this has anything to do with Elation Health, but pharmacies go crazy with...

I have no idea what Elation Health is doing with the templates. When a person writes a portal note...

After the implementation years ago, a lot of the labs were missing. I didn't know the system wasn't...

Elation Health’s forms, which I would love to use, just dump everything in one note, and there is a...

I have a list of things that I have been trying to get Elation Health to change that I'm not happy...

Elation Health charges for everything. Elation Health charges for new technology, so I don't like...

Elation Health’s support people do try. In the past, they weren't like that. They are improving,...

Elation Health could improve by checking in. I think they just do seminars, and I have to go there...

Elation Health is charging for AI for notes, and we can only do a limited number. It would be great...

If I decided to stay with Elation Health, I would still buy Elation EMR/PM because I need it for...

I like the interface, the way I look for things in the EHR, the way the vendor has their facts, and...

Elation Health rolled out a new AI function we can use when seeing patients. That function sounds...

I really wish Elation Health would develop an app so that when I need to do something remotely, I...

Elation Health is working on AI notes that providers can do while they are seeing a patient. I have...

If we were in the market for a new core EHR or PM system, I would like to stick with Elation...

I recommend the system quite a bit. In the mobile app, Elation Health's system is very easy to log...

Elation Health's solution didn’t have everything I wanted when we switched, but they had steps in...

We were promised some things by Elation Health that never came through. Someone from my organization...

I don't always partake in the trainings from Elation Health, but I see the emails that they send out...

The things I would like to see with Elation Health's system really come down to the billing side and...

We have repeatedly told Elation Health about an issue that has been happening for years, and they...

Logging is an issue in several ways. Even when we click the option for the system to remember us,...

Sometimes, it will take days to get a problem fixed or a long time to get a response. However, once...

I would like the system to integrate with phones and some other AI tools. I wish the system's...

The initial training for the solution was great, but the vendor's ongoing support when we have...

When patients are sent their electronic forms from the solution to fill out prior to their...

Using multiple solutions from Elation Health means we have one cohesive portal or place that...

Elation Health should come up with something better when it comes to cost. It is fair that we have...

Elation Health is way behind when it comes to new technology, and I don't think they will ever catch...

The system is self-explanatory. We even have pretty old people who can use the system. Users can get...

Elation Health's support is terrible. It is all self-serve, and it takes the vendor too long to get...

There was a certain thing that Elation Health really wanted us to do. We didn't do it for a while,...

I have been extremely happy with Elation Health. If I had to do everything over again, given the...

Elation Health isn't really big into versions. What I have been using is pretty much the same as it...

Elation Health doesn't charge for every little thing. But they give us a certain number of pages of...

There are things about Elation Health's portal I want to improve. The portal doesn't allow...

There are a few things I wish ElationEMR/PM did that it doesn't do. There are some basic upgrades I...

Elation Health is not very good at explaining when they have an upgrade. That is something that is a...

I haven't availed myself of any training, but when I have had a few questions for Elation Health,...

There are definitely some tweaks Elation Health could make, but they haven’t made them so far, or...

Things with ElationEMR/PM have been mostly positive. It is a pretty good system overall....

The biggest headache for me with ElationEHR/PM is the patient problem list. The main issue is that...

In ElationEMR/PM, collecting patient payments requires both a phone number and an email, even though...

There will always be add-ons that not everyone needs for EHRs, so they shouldn’t be part of the...

There were some challenges from the billing side of ElationEMR/PM. The main challenge was that the...

There has been a major change with one of the payers, and the Elation Health team has already...

There have been a couple of times that I have needed to report bugs, but it doesn't happen often,...

Elation Health has recently added an AI tool for medication reconciliation as part of the system. We...

The patient passport experience is probably dependent on the app and mobile device people are using,...

One highlight of the system is the time we save because of how we interact with it. The newer AI...

Elation Health has always been thinking about things that will make it easier for physicians to...

If I were in the market for a new core EHR or PM vendor, I would probably still choose Elation...

I have worked with other products, and our practice doesn't have any dependency on third-party...

Elation Health’s support has been very good. Elation Health has been in contact with us regularly,...

Integration with ElationEMR/PM isn't working optimally, but that isn't Elation Health’s fault. For...