ElationEMR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty
I really didn't know that our EHR vendor's offerings were available in Elation Health's system. I...
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Loyalty
Elation Health was recommended to me by a colleague, so I checked out how their system worked. I...
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Relationship, Operations
Elation Health’s support is fine. If we have trouble, we call the support team, and we also can do a...
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Product, Value
I haven't had any issues with Elation Health not keeping promises. I would buy the product again....
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Relationship, Operations
Elation Health is pretty responsive to problems. Transitioning to Elation Health's billing piece...
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Value
I always found Elation Health's system to be the easiest EHR to use of the cloud-based EHRs. Elation...
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Relationship
Usually, we are letting Elation Health know about problems on the user end, but if we haven’t...
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Culture
The system has some weaknesses, especially compared to what we thought we would get when it was sold...
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Operations
The initial training from Elation Health felt solid. However, the follow-up training has been a...
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Relationship
Any EMR has its bumps. There are times when the responses from Elation Health are slow. I have a...
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Loyalty, Product
Elation Health was our top choice for quite some time. The EMR has a much better user experience for...
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Relationship
There is a little bot that we can ask a question to, and if the vendor has a video or an article on...
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Relationship
Elation Health has been pretty good about keeping promises, but I don’t know that I would say they...
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Operations
The implementation was rough. Part of that had to do with how the data was coming from the old...
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Value
EHRs are so expensive. However, I never have any surprise bills from Elation Health.
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Relationship, Operations
We talked to one of Elation Health's developers who worked on the billing software, upgrades, and...
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Relationship, Operations
Elation Health does upgrades quite often, and that is very nice. If they get enough suggestions...
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Operations, Product
When I train new people on the system, it is simple. The system is just super user friendly; it is...
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Loyalty
We had another product before Elation Health's product, and it was an all-in-one product. It was a...
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Product
It would be nice if we could integrate our state’s vaccine reporting, but I know that is something...
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Product
Our experience has been good overall, but we still have an issue that we have not been able to...
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Culture, Loyalty, Product
In the beginning, I was told that we would be able to pull medical records from the surrounding...
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Product
The product is functioning and serving its purpose.
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Relationship
When we had somebody assigned to us, it was awesome. But that person dropped off, and that is...
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Operations
The vendor's training could be better, considering we have done everything on our own.
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Loyalty
Elation Health is pretty responsive when we have issues and questions. They must have listened to...
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Value
It would be nice if Elation Health had an internal dictation system. It is a lot of money for a...
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Loyalty, Relationship
I want the product to be part of my long-term plans. Unfortunately, I think some of the issues that...
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Operations
The implementation was complicated because the vendor said they could bring my data in, and then...
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Product
Some things about the product are amazing, and then some things are not. The clinical side is pretty...
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Loyalty
The vendor has promised that AI scribing things are coming, so that is hopeful. I don't know whether...
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Relationship
The vendor's support team is a nightmare. We sometimes get quick responses, but those are not always...
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Product
The system needs better calendar and booking features. The calendar and online booking features are...
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Relationship
As far as the vendor's executive involvement goes, I have talked to one of the vendor's executives,...
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Product
One thing that could be improved is the ability of information from patient forms to flow...
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Product
The biggest thing we would like to see from the vendor is help with some of the numbers we try to...
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Loyalty
When we were previously looking for a solution, the biggest thing we wanted was simplicity, and that...
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Relationship, Product
Elation Health is always coming out with something new even though they don't have everything we...
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Relationship, Operations
The user experience in the EHR is straightforward. Anytime the vendor adds features, there are...
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Product
Elation Health often has alerts if they are going to do maintenance. If there is planned downtime,...
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Product
Some things make the patient portal a little clunky. When patients are using the patient portal on a...
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Culture, Value
I would buy the solution again assuming the price point was similar. When we signed up, we locked in...
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Product
Telecommunications are not directly integrated with the system, so we use a third-party solution for...
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Product
Elation Health is adding quality measures for the state, and that is helpful because those measures...
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Relationship
Elation Health has no 1-800 number to call. All we can do is send them an email on their website and...
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Product
Elation Health's product could have better reporting to the state, such as better MIPS and eCQM...
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Loyalty
We are looking into integrating behavioral health into Elation Health's system, but I’m a little...
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Value
Elation Health's product is a good product for small businesses. It is affordable, especially if...
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Loyalty, Product
The product is very user friendly, meaning that when we looked at other systems, we were a bit iffy...
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Loyalty
One reason we looked at switching away from Elation Health to another vendor was that their billing...
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Product
On the billing side, I enjoy the system. It is one of the easiest billing solutions I have ever...
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Relationship
Elation Health keeps most of their promises and delivers things if I complain enough, but I am...
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Operations
I am not a fan of the training. Elation Health always says the tutorials are online. I want to talk...
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Loyalty, Product
I would still go with another vendor over Elation Health. I know that the platform is online and...
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Relationship, Operations
Elation Health is very good at implementing updates, and we get the updates, but the vendor is not...
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Product, Value
The system has its issues, but it is still a great system. Sometimes we have issues receiving...
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Value
Elation Health charges for statements and mailers. We pay only a small amount above postage, but if...
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Relationship, Product
While I have been using the system, the vendor has integrated something that has automated the...
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Relationship, Operations
There are some things that Elation Health does have that we have to reach out for if we want them...
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Relationship, Product
The management side works well for us as providers. Everything works well on the primary care side,...
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Relationship, Operations
We are very happy with ElationEMR/PM. It works well and is easy to use. There are no real problems....
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Value
We have used a myriad of systems in other places, and ElationEMR/PM really does work well for a...
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Relationship
Elation Health does seem to be proactive. If any problems or changes come along, the vendor lets us...
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Value
We always want more for our money. If we add on billing, that is an additional cost, and if we go...
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Product
We would tell a peer in a small office that the layout of the EMR and the ability to move through it...
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Relationship, Product
For HIPAA reasons, I understand why stuff needs to run through the patient portal for communication...
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Product, Value
We like ElationEMR/PM, but it doesn’t help us from the valuable health point of view at all, which...
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Product
I wish there were a bridge between the solution and our billing software. Our biller has to enter...
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Operations
What I like the best about the solution is that it is incredibly intuitive. Anyone can use this...
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Relationship
Elation Health's support team is very responsive. I can call or email them and get an answer the...
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Relationship, Operations
When we did a major merge, we had to merge all the individual instances of the platform, and I feel...
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Relationship, Operations
The vendor does a good job with feedback and building functionality. But the vendor needs to slow...
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Value
The product is extremely high priced. It is definitely the highest price on the market that I have seen....
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Operations
The vendor's training has been pretty good. As long as the training fits the mold, it is good, but...
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Relationship
The vendor needs to improve on their turnaround on response times; that is a huge thing. When we...
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Relationship
Elation Health is growing faster than they can keep up with the demand. It appears, on the surface...
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Product
What I like about Elation Health is the platform that they built and the fact that they have really...
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Relationship, Product
Elation Health is engaged and interested in the success of my practice. They have always been very...
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Relationship, Product
Integration with ElationEMR/PM hasn’t been an issue, but there hasn’t been anything really new from...
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Relationship
Resolving an issue can take a really long time, or Elation Health just doesn't resolve it. There...
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Operations
The implementation was broken down in segments set up by Elation Health. So they had a staggered...
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Loyalty
For someone considering the product, the most important thing for them to consider before choosing...
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Product, Value
What I love about ElationEMR/PM is that we don't start with a blank slate like other EMRs that...
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Value
ElationEMR/PM does well with labs and everything. I would like to see a particular program...
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Relationship
I just haven't had a whole lot of problems with ElationEMR/PM. The interactions I have had with...
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Loyalty, Product
I have looked at other EMR products. I'm in a social media group for physicians to talk about EMRs...
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Operations
I don't do any of Elation Health’s ongoing training. In the initial training, there was hardly any...
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Product
In ElationEMR, there is some disclosure of private information for patients that still has not been...
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Product, Value
For primary care, ElationEMR is so intuitive. It works so darn well for everything that we need to...
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Product
Patients cannot see their labs automatically in ElationEMR. There is no option for us to be able to...
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Relationship
Elation Health is usually really on top of things when things are not going well.
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Product
Elation Health tends to integrate their product with only large companies' products, so we can’t...
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Product
There are many things that people have been asking for for a long time that Elation Health just...
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Relationship
Elation Health’s customer service response time is horrible, and the support team is very...
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Operations, Product, Value
Some people have complained about ElationEMR, but when I look at how much I spend on it over the...
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Culture, Product
ElationEMR integrates very seamlessly with third-party solutions that I use. The vendors I work with...
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Operations
I don’t feel like there have been a lot of upgrades in ElationEMR. The vendor offers live office...
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Value
Elation Health charges us per fax we send, and if we go over our limit, they charge us for the extra...
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Value
If Elation Health had pharmaceutical management software, that would eliminate our need for a...
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Operations
I like ElationEMR overall, but there are relatively minor inconveniences in the solution. When the...
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Product
I wouldn't buy ElationEMR again. If I were in the market for a new EMR, we would consider a product...
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Product
We have had trouble adding controlled substances to the system without using credit ratings and...
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Product
One complaint I have is a little thing but it actually matters a lot, especially when we are trying...
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Product
I wish there were a way to link ElationEMR with an ancillary product we use so that messages could...
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Product
ElationEMR's scheduling is abysmal. It is absolutely awful and unusable. Everybody has to make...
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Value
ElationEMR is not as expensive as some of the other EMRs, though ElationEMR is still very expensive....
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Loyalty, Relationship
ElationEMR is a love-hate thing for me. There are some things I really like about the system, and...
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Product, Value
ElationEMR's faxing is awful. The faxing capabilities are not consistent, and that is a problem when...
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Relationship
When we contact the vendor's support team, it takes a really long time to get somebody to respond....
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Product
It would be beneficial if the software talked to the billing software effectively. The integration...
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Relationship
Elation Health makes it very difficult to get real-time solutions. No one responds in a timely fashion....
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Product
ElationEMR works like recording records on paper, but it is far behind in generating reports, mining...
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Relationship, Product
We have had an overall positive experience with Elation Health. The product is easy to use, and the...
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Product
We have opened up Elation's portal to our patients as a means of communication. Sometimes that...
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Product
When we create a visit note in the platform, we can put in the patient's problem. Usually for the...
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Product
When I am entering lab results for a patient, I enter in the numerical value, and this little bubble...
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Product, Value
The product is well worth what we pay for it. I like its design and that we can differentiate...
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Relationship
One thing a lot of our patients have not liked with ElationEMR is that the phone calls and stuff...
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Product
ElationEMR is pretty simple and easy to use. There are not a lot of extra buttons. I like that we...
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Product
I would tell others looking at ElationEMR about the ease of use. I can get on it anywhere. I don't...
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Product
There are a lot of things that make using the Elation Health EMR tricky, and there is room for...
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Product
I would like to see more DME stuff in ElationEMR, like ordering supplies and stuff. Usually, it is...
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Loyalty, Value
ElationEMR is a reasonable price for what we are getting, and the ease of seeing everything in the...
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Relationship
Elation Health does send out letters for updates as stuff comes along and as changes take place....
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Relationship
We have hiccups here and there with ElationEMR, but overall, the quality is good. If I have an...
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Operations, Product
The product is very user friendly. I have never had a problem overall with getting a basic...
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Product
We realized awhile back that we could send referrals to specialist offices through the Elation...
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Relationship
When I submitted a ticket for a certain issue, it was a pretty quick turnaround for the support's...
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Operations
I would like live training from the vendor. I am famous for coming up with questions that are not...
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Product
So far, the product has been great. We have had no issues since getting it.
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Product
There was a time period when during peak usage hours, the Elation Health platform would either slow...
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Relationship
Elation Health has been a bit better in the last couple of years at being engaged. Before, they...
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Relationship
The executives from Elation Health are hard to get ahold of. We don’t see them or hear from them at...
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Relationship, Product
Elation Health recently hired a medical officer, and I have heard good things about that person from...
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Operations, Product
The documentation and charts in ElationEMR are very intuitive. When we have new staff members, we...
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Product
One thing that has been a disappointment is the connectivity for scheduling. A few years ago,...
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Product
Elation Health could work on enhancing their app because it is basic for physicians and patients. I...
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Loyalty, Product
When we were looking at solutions, ElationEMR won out because it was just a good clinical...
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Culture, Relationship
I don't know what the vendor has promised us, but when we have questions, Elation Health takes care...
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Operations, Product
Fundamentally, the good news about Elation Health is that they have created a really easy-to-use,...
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Relationship
ElationEMR is an excellent clinical record-keeping system. There are a lot of aspects, but if we...
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Operations, Product
I like that we can use the system to send messages to patients and have them send messages back to...
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Product
My hope and dream is for ElationEMR to be user friendly for international and overseas patients....
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Loyalty
I don't know that the success of our practice is necessarily coming from Elation Health. Personally,...
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Loyalty, Relationship
I would like to stay with Elation Health. One of the things that I have noticed is that Elation...
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Loyalty
We considered Elation Health’s practice management system, but their upcharge was pretty...
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Product
Fax integration can be tricky. I prefer being completely paperless. It would be preferable to sign...
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Product
I would like ElationEMR to have more flexibility with care plans and the ability to send things to...
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Product
ElationEMR needs more flexibility with compounded prescriptions. It can be difficult to fill and...
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Product
We use another product to send group messages to our patients because Elation Health's tool doesn't...
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Culture, Relationship
Elation Health doesn't promise much. My biggest complaint about Elation Health is that we can...
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Relationship
I don't feel like I’m talking to people who are empowered to fix problems; when I bring problems up...
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Loyalty
We are figuring out right now whether ElationEMR is part of our long-term plans. There is a chance...
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Loyalty, Relationship
Elation Health doesn't have a billing platform, so we were using them for their EHR and RCM...
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Product
Elation Health's EMR doesn’t have great total connectivity to all other EMRs. We have a lot of...
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Culture
We have a pretty good deal in what we are paying Elation Health for ElationEMR; it is way better...
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Loyalty, Product
ElationEMR is very easy. I love that I can access ElationEMR very easily on my phone, my iPad, or a...
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Relationship
I have wasted enough time giving Elation Health feedback. The fact that this survey is being...
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Product
ElationEMR should function better. All clients constantly request features to be fixed, and those...
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Relationship, Operations
The vendor's informational articles and videos often answer questions. The office hours are helpful...
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Product
Overall, ElationEMR is a good EMR option. However, it definitely has room for improvement in a few...
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Product
I would like to have a vital sign indicating the last menstruation for all female patients over the...
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Product, Value
Elation Health’s patient portal is awful, so we use a third-party solution for that. It is terrible...
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Value
Elation Health wanted to charge me an arm and a leg for something, and they eventually agreed to...
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Operations
Elation Health’s lack of training is the worst. When I onboard a new provider, there are parts of...
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Operations
The system is decently intuitive, and the vendor has some better training now than they did the last...
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Relationship
I talked with a salesperson from Elation Health, and they were amazing. They were so helpful and...
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Relationship
Working with Elation Health is a struggle. Their customer service and ability to answer questions...
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Product, Value
The product is great as long as we don't run into an issue. The product does the job, and it makes...
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Product
The routine health maintenance updates are one thing I would like to see in ElationEMR. I would also...
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Loyalty
We are always looking for something better than ElationEMR. We haven't quite found it yet. We have...
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Loyalty, Product
We have not investigated ElationEMR for patient intake so much. It is going to take some time to...
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Relationship
We saw a demonstration from Elation Health a while ago showing beta testing where there was clearly...
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Product
Elation Health could do a bit better in showing the preventative services for each patient that need...
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Culture, Relationship, Value
We have been on a pretty much set fee for most of the time we have been on ElationEMR, and that has...
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Product
The way that we use ElationEMR in the triple-pain mechanism is helpful in that we can keep a running...
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Product
ElationEMR is great for a single provider office and its purposes. But with multiple providers, we...
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Product
One of my biggest complaints about ElationEMR is that it has a lot of functionalities, but they are...
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Relationship
Support is a weak area for Elation Health. They are not always as responsive as we would like, and...
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Operations, Product
ElationEMR is a great EMR. It is really easy to use and intuitive, and I have seen that with...
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Culture, Loyalty, Relationship
Elation Health advertised an open API, lots of integrations, a partnership, and an ecosystem. Those...
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Product
If a peer or friend were to call me and ask for a reference for ElationEMR, I would say that the...
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Loyalty, Relationship
We have grown in a marketplace, including direct primary care and concierge medicine, where future...
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Relationship
Elation Health does a really good job with their turnaround time and getting in touch with us and...
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Relationship
There are some user accessibility suggestions that we have sent the vendor’s way, and it would be...
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Operations, Product
When it comes to the app on the patient side, making sure the app is available on iPhones and...
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Loyalty, Operations
An EMR is not a big priority to me because I mostly use it for record keeping and don't interact...
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Loyalty, Product
I am trying to integrate ElationEMR with a lab system. I have one major lab system that is...
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Relationship
Elation Health is incredibly responsive when I have questions.
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Operations, Product
ElationEMR is really easy to implement. It takes essentially no training and is organized the way I...
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Relationship, Operations
Overall, things have gone well with ElationEMR. My biggest issue is that I asked Elation Health some...
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Loyalty, Product, Value
The ability to pull information from previous notes and from the history of present illness piece...
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Product, Value
We can receive labs in ElationEMR, but we really can't do lab orders and stuff like that. We spent a...
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Product
If I were telling someone about ElationEMR, I would say every medical record has problems, but this...
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Product
We use another patient information solution that is integrated with ElationEMR, and sometimes they...
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Relationship
Elation Health’s response time to concerns is very good. If we send them something that is not...
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Relationship, Product
Elation EMR is pretty good. It is very easy to work through compared to another system we were using...
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Product
We have been with Elation Health for several years, and we recommend them. We mention that a lot...
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Operations
Elation Health gives us a library to look at things first before jumping to take care of us or...
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Loyalty, Product
We went with ElationEMR for the ability to customize our visits. There are a lot of canned visits...
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Relationship, Operations
Elation Health was very helpful in getting us set up and helping us move over from our old EHR. It...
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Product
Having a telemedicine solution that is viable for every provider who works in the clinic is...
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Operations, Product
I am computer savvy, but some providers are not, and it was easy to get everyone on board using...
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Operations, Product
I would tell someone a couple of things about the system. First, ElationEMR is easy to use. Second,...
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Relationship, Product
We have been struggling with a couple of issues in the system that don't seem to be in the vendor's...
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Value
We have yet to avail ourselves to Elation Health's billing function. I know that the vendor has an...
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Relationship
Our customer service people are super responsive. We have a bit of frustration with the support....
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Relationship
Our customer service person, whom we have worked with for a long time, is fantastic and super responsive....
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Product
The ease of use, ease of getting providers set up, and comfort that we have with the system are...
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Relationship
Things that we have put as a priority, Elation Health has definitely followed through on, such as...
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Operations, Product
ElationEMR is one of the easiest EMRs out there. The interface is very easy to understand,...
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Loyalty
We do quite a few things externally. Ultimately, I don't know whether we will move everything into...
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Product
The integration with our third-party billing system occasionally goes down, but that is pretty rare....
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Product
The ease of use is quite strong in the system. The look and feel of it are great.
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Product
The eSigning of consent forms via the eSignature tool is important.
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Product
A texting solution within ElationEMR would be helpful. For instance, we could text all the forms for...
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Product
ElationEMR used to support our integration or interoperability goals, but now we are doing more...
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Product
Generally, the user interface is straightforward and intuitive. Part of that is because of my...
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Relationship
The people I work with at Elation Health are usually good at getting back to me within an hour or so...
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Operations
When Elation Health rolled out the more robust billing and appointments, it didn't seem like they...
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Loyalty, Relationship, Product
The system is good, but it hasn't changed in a very long time. Computer systems and AI have changed...
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Product
I would like to have some sort of medical AI tool. Elation Health doesn't currently offer anything...
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Operations
I could call Elation Health and get one-on-one training, but most of their training is done by short...
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Relationship, Operations
I wish Elation Health had some sort of group where we could get together regularly, make suggestions...
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Loyalty
Elation Health is part of our long-term plans unless something changes drastically with the vendor....
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Relationship
Elation Health is wonderful. They have a help prompt, and if I need to make a suggestion about new...
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Culture, Value
The product has a flat monthly fee per provider, so we just pay on a monthly basis. Elation Health...
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Product
I like that we can communicate directly with the patients in the system by way of email; that is a...
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Operations, Product
The communication in the system is nice. I wish we could text through the system, but we can't....
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Value
It is easy to document things in the system. The vendor just upgraded or changed their prescription...
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Product
Elation Health could improve their system. The system has pretty much all of the physicians in the...
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Product
Something that we would like to see from Elation Health is more refinement of what they already...
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Culture, Operations, Value
ElationEMR is so simple that I can sit down with someone and give them a 10-minute explanation of...
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Relationship
Anything that Elation Health has straightforwardly said they were going to fix, they have fixed....
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Relationship, Value
Elation Health is constantly upgrading aspects of ElationEMR in a way that I haven't experienced...
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Product
ElationEMR is supposed to have interoperability with other EMRs, and we haven’t really seen that. We...
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Relationship, Product
A lot of the solutions that we have used before have been clunky and very difficult to use. But with...
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Relationship
Whenever we click the button for urgent support in ElationEMR, a thing pops up right away, and...
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