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Interactive Patient Education Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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Featured  Report

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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User Commentary

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Analyst/Coordinator

Product, Value

Without Interactive Patient Education, it would be really hard for us to meet our regulatory...

May 2025
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Analyst/Coordinator

Operations

Elsevier's upgrades for the system aren't always straightforward. The vendor's training could be...

May 2025
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Nurse

Operations

The training for the solution is really good and clear cut. The solution doesn’t take any effort on...

Dec 2024
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Nurse

Product, Value

Prior to the PatientPass feature in Eslevier's patient education suite, we didn't have any kind of...

Dec 2024
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Director

Relationship, Operations

Elsevier has a great library of content, and they do a good job at making sure it is evidence based...

Dec 2024
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Director

Relationship

The Elsevier team members are very helpful in sharing what they think we should do with Interactive...

Dec 2024
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Director

Relationship

I have a contact at Elsevier who is very quick to respond. They are great. We have also met with the...

Dec 2024
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Director

Product

We would like the patient’s education to be a little easier than patients having to go into their...

Dec 2024
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Director

Operations, Product

Interactive Patient Education is easy for the patient to use because it is already automated and...

Dec 2024
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Director

Operations, Product

I use Interactive Patient Education primarily to load in our custom education content. There is a...

Dec 2024
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Director

Loyalty, Operations

It would be great if Elsevier had a training program. Right now, we have created all our own...

Dec 2024
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Director

Operations, Product

The fact that Elsevier seems to review things frequently is a strength of theirs. Multiple times a...

Dec 2024
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Director

Relationship

When we get help from Elsevier, things are great. The vendor is good about escalating our concerns...

Dec 2024
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Director

Operations, Product

There was an issue with the last round of upgrades, and I don't know if that was actually due to our...

Dec 2024
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Director

Product

There is probably slight room for improvement in Interactive Patient Education’s product...

Dec 2024
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Director

Relationship

With Elsevier, there is a generic email to submit questions to. The turnaround time is very long,...

Dec 2024
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Director

Relationship

When I first started using Interactive Patient Education, everything was great. Then things got...

Dec 2024
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Analyst/Coordinator

Culture, Relationship

Our health system doesn't have a regular area representative from Elsevier who checks in with us to...

Jul 2024
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Analyst/Coordinator

Loyalty, Operations

We haven't had any issues with the system. We chose Elsevier for their competency program, but now,...

Jul 2024
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Analyst/Coordinator

Relationship

Our health system had some concerns during a recent meeting, and Elsevier not only addressed those...

Jul 2024
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Director

Operations, Value

The instructions for Interactive Patient Education are pretty good and simple. If there is a...

Jun 2024
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Director

Product

Interactive Patient Education is in a pretty steady state. It does what it does well, but it hasn't...

Jun 2024
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Manager

Loyalty, Product

I would compare Elsevier's system to other patient education systems before purchasing it again....

Jun 2024
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Manager

Operations, Product

Elsevier's system is built into our EMR. We try to mostly use Elsevier's content, but there are some...

Jun 2024
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Manager

Product

The problem with the system is that someone will come in and we will get discharge instructions for...

Jun 2024
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Manager

Operations, Product

Elsevier's system has some features that I like. There are different literacy levels for the system,...

Jun 2024
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Director

Operations, Product

I would say that Elsevier is definitely the leading vendor when it comes to their system's ease of...

May 2024
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Director

Loyalty, Product

We had some trials and tribulations when the vendor acquired ExitCare. Essentially, Elsevier was...

May 2024
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Director

Relationship, Value

I feel much better about us receiving our money's worth from Elsevier than I do from other vendors....

May 2024
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Director

Culture

Elsevier has done demos for us several times. They have done a great job with those and with...

May 2024
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Analyst/Coordinator

Product

I don't see any way that the product's ease of use for patients could be any better.

May 2024
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Analyst/Coordinator

Product

One outcome of the product is that there are data points that we can find because the product...

May 2024
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Analyst/Coordinator

Relationship, Product

We get feedback about the product being so complicated. To me, it is 90% intuitive. It is just not...

May 2024
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Director

Loyalty, Relationship

We brought content suggestions to Elsevier, and they have taken them into consideration. I believe...

May 2024
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Director

Relationship, Operations

Our organization didn't keep up with taking all the regular content updates in an effective manner,...

May 2024
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Director

Product

Elsevier could think about the amount of paper involved with the text handouts. I don't like the...

May 2024
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Director

Loyalty, Operations, Product

I do think Elsevier needs to look at the grade level of the material in Interactive Patient...

May 2024
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Director

Loyalty

Interactive Patient Education is very thorough and very easy to use. And we use another vendor for...

May 2024
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Director

Relationship

I don't know that Elsevier is as quick to respond regarding Interactive Patient Education as they...

May 2024
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