Interactive Patient Education Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 9:10:13 PM and Model.EvProductId = 2925

Commentary Summary

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User Commentary

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CFO

Functionality and Upgrades

The system is part of our long-term plans. It is kind of intertwined with another system we use....

Jun 2020
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CFO

Other Observations & Comments

The software generates an exit care report based on a visit. The scope of the product is very limited....

Jun 2020
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CFO

Interfacing and Integration

The system is very integrated with a different system. We have to load the Elsevier system in a...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don’t know how much we paid for the product, but I think we got a good deal. I can’t rate the...

May 2020
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Analyst/Coordinator

Future Outlook

I figure our satisfaction in a year from now will be about the same. I don’t think the vendor is...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

I am using the product more now than I was a year ago. Now, I am trying to use it and get more...

May 2020
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Analyst/Coordinator

Relationship

The vendor executives check in and see how things are going. I have been pleased with the executives...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

I would tell others looking at the product that the vendor’s videos are excellent and that I really...

May 2020
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Analyst/Coordinator

Service and Support

Things with the vendor have been fine during the COVID-19 crisis. We are working from home and have...

May 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The only complaint I have about Elsevier is that we purchased all the videos and the PDFs but didn’t...

May 2020
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Analyst/Coordinator

Relationship

Our vendor representative is very good at keeping us up to date and letting us know what is going...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The mode in which new technology is delivered is a little clunky, but the technology is great. In...

May 2020
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Manager

Technology

During the COVID-19 crisis, Elsevier has done a really good job of creating a website that is...

May 2020
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Manager

Interfacing and Integration

Our clinicians sometimes need to find creative ways to make things work in the system. We sometimes...

May 2020
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Manager

Relationship

Elsevier has done a lot in the last few months in terms of updating and improving their quality....

May 2020
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Manager

Functionality and Upgrades

We need to finely separate the information, and that is something the vendor is working on. We also...

May 2020
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Manager

Other Observations & Comments

Elsevier’s timeliness on responding to requests still needs some work. It has improved, though.

May 2020
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Analyst/Coordinator

Relationship

What we have seen, and our interactions we have had with Elsevier have been very positive. We are...

Mar 2020
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Analyst/Coordinator

Implementation and Training

The initial and ongoing training was acceptable. We are working with the vendor to learn the system...

Mar 2020
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Analyst/Coordinator

Interfacing and Integration

The integration is a little bit challenging, but we are newer to it, so we may still be in the...

Mar 2020
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Analyst/Coordinator

Service and Support

The vendor collaborates with our enterprise vendor, but I think they both could add a little more...

Mar 2020
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Analyst/Coordinator

Relationship

The vendor executives come to meetings and are very responsive to our concerns and recommendations....

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

Our patients are able to see outcomes. They can click on videos, and then those videos integrate...

Mar 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product is not cheap. My leadership team members are thankful for the product, and they would...

Mar 2020
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Analyst/Coordinator

Future Outlook

We are looking forward to the new content that we will get with our new upgrade. The upgrade will...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The solution is intuitive. It is working for us, and I am seeing improvements. We have challenges at...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I would very likely recommend the solution to a friend. I have dealt with other vendors for...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

If the decision were up to me, I would not purchase the system again. It is the only solution that...

Feb 2020
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Manager

Functionality and Upgrades

We don't really use the system to its full capacity. The system needs a new user experience. It...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

The tools to administer the program are incredibly obtuse, and it is difficult to find what we are...

Feb 2020
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Manager

Relationship

The vendor could definitely reach out to their clients directly and try to be more proactive in...

Feb 2020
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Manager

Functionality and Upgrades

I would tell others that the system is like a bare bone. When users need some quick discharge...

Feb 2020
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Director

Implementation and Training

Elsevier has been very good to work with. They provide us with information and help guide us with...

Jan 2020
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Director

Technology

There is more technology available to use than what we implemented. We haven’t had the bandwidth...

Jan 2020
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Director

Functionality and Upgrades

We would like to get more utilization results on what is being used within the system at a high...

Jan 2020
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Director

Service and Support

Elsevier has been responsive to our feedback around what is and isn’t working. The vendor works very...

Jan 2020
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Director

Other Observations & Comments

The solution’s user interface and usability are good, but they could definitely be improved. We are...

Jan 2020
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Director

Service and Support

Elsevier is absolutely a good vendor partner. We only have one problem with the Interactive Patient...

Dec 2019
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Director

Functionality and Upgrades

The verbiage is where we have really seen problems in the past. When we had two different sources of...

Dec 2019
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CNIO

Relationship

Elsevier keeps all of their promises. They are extremely easy to work with and very accommodating,...

Dec 2019
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CNIO

ROI / Cost (care and feeding)

Elsevier hasn't nickel-and-dimed us. They have given us free trials and extended other trials.

Dec 2019
 Helpful

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CNIO

Functionality and Upgrades

The product is good and works well with our enterprise platform.

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

Some people use the solution a lot. They use it as a valuable tool and print things off, but the...

Nov 2019
 Helpful

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Manager

Future Outlook

The vendor is not part of our long-term plans. We are definitely going to be looking at other...

Nov 2019
 Helpful

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Manager

Service and Support

I can assign eLearning lessons as if we have created them, but putting videos into those lessons is...

Nov 2019
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Director

Other Observations & Comments

We have to go through certain steps with the system. It isn’t very intuitive. It is integrated with...

Nov 2019
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Director

Other Observations & Comments

The system is embedded in our EMR. If we didn’t have our EMR vendor, I don’t know whether we would...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I think that Elsevier's product is very good. To an organization that chooses the solution, I would...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

It is a little difficult to get information. I thought we would get the whole library of everything...

Nov 2019
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Analyst/Coordinator

Service and Support

When Elsevier sees a problem coming, they alert us. In fact, I recently got a call from Elsevier...

Nov 2019
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Analyst/Coordinator

Service and Support

The integration of Elsevier's system is tedious to get done, but after the integration is done,...

Nov 2019
 Helpful

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Director

Service and Support

I hate giving discrete information to describe a good feeling. It is a little hard to say what...

Oct 2019
 Helpful

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Manager

Interfacing and Integration

I would like to see more seamless integration, especially for the videos. Because we have worked...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Elsevier's product has an amazing database of diabetes information. But if we have a newly diagnosed...

Jul 2019
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Manager

Interfacing and Integration

Currently, we assign videos, and there is a separate website that the patients log in to with a...

Jul 2019
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Manager

Functionality and Upgrades

Elsevier is always trying to look for new and better technology. Their product doesn't have as many...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

The workflow is different depending on whether we are doing text or video. Currently, for texting,...

Jul 2019
 Helpful

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Manager

Service and Support

We were hoping for some different functionality that another company had offered us. But that...

Jul 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We don't really have any reporting tools with the system. The education takes a while to update when...

Jun 2019
 Helpful

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Analyst/Coordinator

Relationship

We haven’t been nickel-and-dimed by Elsevier at all, and they actually provide services to us that...

Jun 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We control a lot of our Elsevier build from an EMR standpoint, but we don’t really have control over...

Jun 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

Our builds are never perfect, but our most recent one was separate from our EMR upgrade, and that...

Jun 2019
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Manager

Functionality and Upgrades

Interactive Patient Education is simple to use. The content is simple and designed at what I would...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

Although the content in the Elsevier system is simple, Elsevier hasn’t changed the content in over...

Apr 2019
 Helpful

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Nurse

Other Observations & Comments

Elsevier's system integrates pretty well with our Allscripts products, both on the inpatient and the...

Mar 2019
 Helpful

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Nurse

Other Observations & Comments

We started out using ExitCare's system just in our emergency department, but now we have expanded to...

Mar 2019
 Helpful

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Nurse

Sales and Contracting

Elsevier is pretty proactive. They recently released their latest version upgrade, and they found an...

Mar 2019
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Manager

Functionality and Upgrades

We have had the system for quite a few years. It is interfaced with our HIS, which provides the...

Dec 2018
 Helpful

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CMIO

Other Observations & Comments

We have a fairly good relationship with Elsevier. We would love to expand the platform itself and...

Nov 2018
 Helpful

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CMIO

Service and Support

Most of the printed materials for Interactive Patient Education come in multiple languages. If...

Nov 2018
 Helpful

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CMIO

Interfacing and Integration

Interactive Patient Education is well integrated with our EMR, and that is nice. Elsevier's system...

Nov 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are primarily using Interactive Patient Education as part of our management focus on patient...

Sep 2018
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

It is a very expensive product because it is priced on a per-subscriber basis, and the pricing...

Sep 2018
 Helpful

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Director

Future Outlook

We purchased the video content for patient education in addition to the flat files that we...

Aug 2018
 Helpful

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Director

Other Observations & Comments

We began with Elsevier years ago and have continued to grow with Elsevier and their product pool. It...

Aug 2018
 Helpful

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Director

ROI / Cost (care and feeding)

Elsevier has done a pretty decent job of revising and staying on top of outdated things. They put a...

Aug 2018
 Helpful

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Director

Lessons Learned

The more Elsevier can integrate their product line, the better off they are going to be. More...

Aug 2018
 Helpful

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Director

Sales and Contracting

We are expanding the video content, and I am pretty excited about it. We have had problems with how...

Aug 2018
 Helpful

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Director

Other Observations & Comments

We haven’t had any difficulty with Elsevier keeping promises. Our Elsevier system needs to be...

Jun 2018
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Director

Other Observations & Comments

Patient information is always challenging because we want it at a certain level of readability. The...

Jun 2018
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CFO

Functionality and Upgrades

We have been using the Elsevier system for quite a while. The system is nice, especially when it...

Jun 2018
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CMIO

Functionality and Upgrades

Elsevier provides a number of products for us. Interactive Patient Education is embedded in all of...

Jun 2018
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CMIO

Functionality and Upgrades

The functionality in Interactive Patient Education is out of the box, so we don't have to make...

Jun 2018