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User Commentary
Operations
There were some integration issues when we first implemented the product. There were also conflicts...
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Operations, Product
The patient can receive education through the tablet, and that education can be queued up by the...
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Operations
There were some integration issues when we first implemented the product. There were also conflicts...
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Operations, Product
The patient can receive education through the tablet, and that education can be queued up by the...
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Relationship
The product has required more technical support than expected. I have had some odd things come up,...
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Product
There have been some limitations to the product’s interoperability. It is not integrated with...
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Loyalty
We used to use a product from Elsevier that was going to replace ExitCare. The technology was...
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Product, Value
The benefit of the tool is that everything is coordinated, so what we are teaching in the hospital...
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Relationship, Operations
Elsevier has user groups that we participate in. So when our clinicians bring us suggestions or...
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Operations, Product
I would say that Elsevier is definitely the leading vendor when it comes to their system's ease of...
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Loyalty, Product
We had some trials and tribulations when the vendor acquired ExitCare. Essentially, Elsevier was...
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Relationship, Value
I feel much better about us receiving our money's worth from Elsevier than I do from other vendors....
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Culture
Elsevier has done demos for us several times. They do a great job with those and with supporting...
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Product
I wish that the updates would happen monthly rather than quarterly. I would especially like that for...
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Relationship
The vendor gives us pretty prompt responses to emailed questions. Our contact person is very...
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Loyalty, Product
We have seen some limitations with certain patient education pieces, so we are complimenting...
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Loyalty, Product
We are happy with Elsevier’s patient education product. We initially looked at it for adult...
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Loyalty, Product
We expanded use to transitions of care in the ambulatory setting. We still need to keep an eye on...
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Relationship
We have a variety of different products from Elsevier. Even though they have different people...
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Operations, Product
Elsevier’s patient education is available through the portal, but not every patient is savvy with...
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Culture
Elsevier is very up front with their pricing. When we initially purchased the product, the vendor...
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Relationship
I would like the vendor to not just improve the content that they have but continuously and...
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Relationship, Operations
When COVID-19 happened, we needed a lot of education on COVID-19, and Elsevier stepped up quickly....
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Product
The quality of the content in Interactive Patient Education is consistently good, and the currency...
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Loyalty, Relationship
Elsevier has set up a new customer relationship program, so we have this individual that we meet...
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Operations
I don't think there has been any training for Interactive Patient Education from Elsevier. They...
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Product
Elsevier has made a few adjustments to their product. They have augmented some things by determining...
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Culture
Elsevier has given us everything that we have asked for, but there are things that aren't in the...
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Relationship, Product
We are not always kept in the loop before updates and upgrades, so Elsevier could improve on that.
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Operations
I made a request for education for some of our users because the users didn't understand the...
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Value
When we look for optimization or when the vendor offers a new solution, we need to pay for it...
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Culture, Relationship
Recently, there has been a lot more transparency about what Elsevier can and can't deliver.
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Product
The ability to save favorites or edit a certain section and then save that document with the change...
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Relationship, Product
Elsevier and their people have passion, but I don't think Elsevier is putting resources behind what...
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Relationship
We have been working with Elsevier to get some information for patients, and I know that the vendor...
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Product, Value
Interactive Patient Education helps us have standardized patient education, and that reduces the...
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Product
From a consumer standpoint, I have found that there are some opportunities to make things more...
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Loyalty, Operations, Product
We typically use Interactive Patient Education in the discharge process, but the intention is for...
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Relationship
We have great support. We really couldn't build anything better.
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Product, Value
The system does what it is supposed to do, but it takes a little more time to work on than other...
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Product
The product provides content that is actually integrated into our EHR so that providers can assign...
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Operations
There hasn't been any training from Elsevier because the solution has been embedded into our EMR, so...
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Operations
I have been looking at some of Elsevier’s other products that I think would better serve my...
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Relationship
The customer support team is pretty responsive when I have questions. When I had to select...
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Product
Elsevier’s product is pretty easy for patients to use and is fairly intuitive. Our staff members...
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Product
Sometimes a patient comes in with dehydration, for example, but they are also on fluid restriction....
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Relationship
Elsevier keeps their promises. The vendor just sometimes take a little longer than I am comfortable...
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Operations, Product
Elsevier has a lot of good, easy-to-read materials for patients that are available in multiple...
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Operations, Product
There are some pieces I would like to have added that Elsevier doesn't have in their ED library,...
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Relationship
Every time I connect with Elsevier, they are responsive and good to work with.
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