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Interactive Patient Education Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Product

The system is not easy because patients need to follow a manual process to add things. I know that...

Apr 2024
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Director

Relationship

The support has actually gotten better. In the past, I didn't always hear back from them. The last...

Apr 2024
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Director

Operations, Product

Some users have had issues with some of the content in the education. A lot of times, the content is...

Apr 2024
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Director

Relationship

We know when things are being retired, but sometimes I need more awareness. One representative I...

Apr 2024
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Director

Operations, Product

Patients can read things or access video education. Elsevier provides two methods of access, which...

Apr 2024
||
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Director

Relationship

There isn't really any support necessarily, but Elsevier provides us with what is coming, and we...

Apr 2024
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Director

Product

We have a big gap with languages that constantly comes up. Elsevier says that we are licensed for 13...

Apr 2024
||
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Manager

Operations, Value

Every once in a while, we find something that needs to be adjusted. We have customized some of the...

Feb 2024
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(0)
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Manager

Relationship

We have gone through quite a few staff changes with our Elsevier representatives. We have had...

Feb 2024
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Manager

Operations, Product

We use Elsevier's product in a couple of different ways. We have the patient connector where...

Feb 2024
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Manager

Operations, Product

In general, the content in the system is patient friendly, meaning it is at a good reading level....

Feb 2024
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(0)
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Manager

Loyalty, Value

Elsevier is very competitive in the marketplace. In the past, we considered replacing Elsevier, but...

Feb 2024
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Manager

Relationship

Elsevier is very good when it comes to their customer service. When we have issues or things like...

Jan 2024
||
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Manager

Operations

When we need any training from the vendor, they will provide good support. The best training we get...

Jan 2024
||
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Manager

Operations, Product

We have more than one EHR, and Elsevier's product integrates with all of our EHRs very well....

Jan 2024
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(0)
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Director

Operations, Product, Value

The most recent significant outcome that we have experienced as a result of engaging with Elsevier...

Jan 2024
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(0)
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Director

Relationship, Operations, Product

Elsevier will do what we ask them to, and we have never really had to worry about the system's...

Jan 2024
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(0)
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Director

Operations, Product

Elsevier doesn't have enough pediatric content. It would be nice to have more videos that were...

Jan 2024
||
(0)
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Director

Value

The quality of Elsevier's work is good, so I would give their product quality a top rating, even...

Jan 2024
||
(0)
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Director

Loyalty, Operations, Product, Value

I would definitely tell others to take advantage of the fact that they can link content to their...

Jan 2024
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Director

Product

I have found that clinics like the system. Its pictures and descriptions are good. Occasionally,...

Jan 2024
||
(0)
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Director

Relationship, Operations

Elsevier's support team is very knowledgeable about their products, and that team offers a wide...

Jan 2024
||
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Director

Loyalty

The system has an upgrade that we could use for videos, feature interactions, and disease processes....

Jan 2024
||
(0)
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Director

Operations, Product

Two of the biggest strengths of the product are that Interactive Patient Education comes in multiple...

Dec 2023
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Director

Product

Although Elsevier has improved the readability of some of the patient education by having bullet...

Dec 2023
||
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Director

Relationship

I would like to explore other vendors and compare them to Elsevier. Lately, I don't feel like we...

Dec 2023
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(0)
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Director

Relationship

Elsevier’s customer service team is responsive when we ask them to update things or notice things...

Dec 2023
||
(0)
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Director

Operations, Product

Interactive Patient Education comes in short, concise pieces that we can print out. The system has...

Dec 2023
||
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Director

Relationship, Operations

Overall, the way Elsevier does things is good. In their content releases for Interactive Patient...

Dec 2023
||
(0)
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VP/Other Executive

Operations

There were some integration issues when we first implemented the product. There were also conflicts...

Nov 2023
||
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VP/Other Executive

Operations, Product

The patient can receive education through the tablet, and that education can be queued up by the...

Nov 2023
||
(0)
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VP/Other Executive

Operations

There were some integration issues when we first implemented the product. There were also conflicts...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The patient can receive education through the tablet, and that education can be queued up by the...

Nov 2023
||
(0)
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Nurse

Relationship

The product has required more technical support than expected. I have had some odd things come up,...

Oct 2023
||
(0)
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Nurse

Product

There have been some limitations to the product’s interoperability. It is not integrated with...

Oct 2023
||
(0)
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Nurse

Relationship

The product has required more technical support than expected. I have had some odd things come up,...

Oct 2023
||
(0)
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 or  to see details.

Nurse

Product

There have been some limitations to the product’s interoperability. It is not integrated with...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty

We used to use a product from Elsevier that was going to replace ExitCare. The technology was...

Oct 2023
||
(0)
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Analyst/Coordinator

Product, Value

The benefit of the tool is that everything is coordinated, so what we are teaching in the hospital...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Elsevier has user groups that we participate in. So when our clinicians bring us suggestions or...

Oct 2023
||
(0)
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Director

Operations, Product

I would say that Elsevier is definitely the leading vendor when it comes to their system's ease of...

Oct 2023
||
(0)
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Director

Loyalty, Product

We had some trials and tribulations when the vendor acquired ExitCare. Essentially, Elsevier was...

Oct 2023
||
(0)
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Director

Relationship, Value

I feel much better about us receiving our money's worth from Elsevier than I do from other vendors....

Oct 2023
||
(0)
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Director

Culture

Elsevier has done demos for us several times. They do a great job with those and with supporting...

Oct 2023
||
(0)
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Director

Product

I wish that the updates would happen monthly rather than quarterly. I would especially like that for...

Sep 2023
||
(0)
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Director

Relationship

The vendor gives us pretty prompt responses to emailed questions. Our contact person is very...

Sep 2023
||
(0)
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Director

Loyalty, Product

We have seen some limitations with certain patient education pieces, so we are complimenting...

Sep 2023
||
(0)
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Director

Loyalty, Product

We are happy with Elsevier’s patient education product. We initially looked at it for adult...

Sep 2023
||
(0)
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Director

Loyalty, Product

We expanded use to transitions of care in the ambulatory setting. We still need to keep an eye on...

Sep 2023
||
(0)
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Director

Relationship

We have a variety of different products from Elsevier. Even though they have different people...

Sep 2023
||
(0)
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Director

Operations, Product

Elsevier’s patient education is available through the portal, but not every patient is savvy with...

Sep 2023
||
(0)
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Director

Culture

Elsevier is very up front with their pricing. When we initially purchased the product, the vendor...

Sep 2023
||
(0)
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Director

Relationship

I would like the vendor to not just improve the content that they have but continuously and...

Sep 2023
||
(0)
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Director

Relationship, Operations

When COVID-19 happened, we needed a lot of education on COVID-19, and Elsevier stepped up quickly....

Sep 2023
||
(0)
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Manager

Product

The quality of the content in Interactive Patient Education is consistently good, and the currency...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship

Elsevier has set up a new customer relationship program, so we have this individual that we meet...

Sep 2023
||
(0)
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Director

Operations

I don't think there has been any training for Interactive Patient Education from Elsevier. They...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Product

Elsevier has made a few adjustments to their product. They have augmented some things by determining...

Sep 2023
||
(0)
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Director

Culture

Elsevier has given us everything that we have asked for, but there are things that aren't in the...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

We are not always kept in the loop before updates and upgrades, so Elsevier could improve on that.

Jun 2023
||
(0)
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Director

Operations

I made a request for education for some of our users because the users didn't understand the...

Jun 2023
||
(0)
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Nurse

Relationship

We have been working with Elsevier to get some information for patients, and I know that the vendor...

Jun 2023
||
(0)
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Nurse

Value

When we look for optimization or when the vendor offers a new solution, we need to pay for it...

Jun 2023
||
(0)
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Nurse

Culture, Relationship

Recently, there has been a lot more transparency about what Elsevier can and can't deliver.

Jun 2023
||
(0)
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Nurse

Product

The ability to save favorites or edit a certain section and then save that document with the change...

Jun 2023
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(0)
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Nurse

Relationship, Product

Elsevier and their people have passion, but I don't think Elsevier is putting resources behind what...

Jun 2023
||
(0)
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Nurse

Operations, Product

Elsevier provides a standard platform of education as well as a standard to compare any of the...

Jun 2023
||
(0)
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