Home chevron icon Value Based Care chevron icon Patient Engagement chevron icon Patient Education

Interactive Patient Education Commentary
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report
Patient Perspectives on Patient Engagement Technology 2022: Identifying Opportunities to Align Patient, Organization, and Vendor Priorities
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
VP/Other Executive

Operations

There were some integration issues when we first implemented the product. There were also conflicts...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The patient can receive education through the tablet, and that education can be queued up by the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

There were some integration issues when we first implemented the product. There were also conflicts...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The patient can receive education through the tablet, and that education can be queued up by the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The product has required more technical support than expected. I have had some odd things come up,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

There have been some limitations to the product’s interoperability. It is not integrated with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We used to use a product from Elsevier that was going to replace ExitCare. The technology was...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The benefit of the tool is that everything is coordinated, so what we are teaching in the hospital...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Elsevier has user groups that we participate in. So when our clinicians bring us suggestions or...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I would say that Elsevier is definitely the leading vendor when it comes to their system's ease of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We had some trials and tribulations when the vendor acquired ExitCare. Essentially, Elsevier was...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

I feel much better about us receiving our money's worth from Elsevier than I do from other vendors....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Elsevier has done demos for us several times. They do a great job with those and with supporting...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish that the updates would happen monthly rather than quarterly. I would especially like that for...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor gives us pretty prompt responses to emailed questions. Our contact person is very...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have seen some limitations with certain patient education pieces, so we are complimenting...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are happy with Elsevier’s patient education product. We initially looked at it for adult...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We expanded use to transitions of care in the ambulatory setting. We still need to keep an eye on...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a variety of different products from Elsevier. Even though they have different people...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Elsevier’s patient education is available through the portal, but not every patient is savvy with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Elsevier is very up front with their pricing. When we initially purchased the product, the vendor...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would like the vendor to not just improve the content that they have but continuously and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When COVID-19 happened, we needed a lot of education on COVID-19, and Elsevier stepped up quickly....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The quality of the content in Interactive Patient Education is consistently good, and the currency...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Elsevier has set up a new customer relationship program, so we have this individual that we meet...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I don't think there has been any training for Interactive Patient Education from Elsevier. They...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Elsevier has made a few adjustments to their product. They have augmented some things by determining...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Elsevier has given us everything that we have asked for, but there are things that aren't in the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We are not always kept in the loop before updates and upgrades, so Elsevier could improve on that.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I made a request for education for some of our users because the users didn't understand the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Value

When we look for optimization or when the vendor offers a new solution, we need to pay for it...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Relationship

Recently, there has been a lot more transparency about what Elsevier can and can't deliver.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The ability to save favorites or edit a certain section and then save that document with the change...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

Elsevier and their people have passion, but I don't think Elsevier is putting resources behind what...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We have been working with Elsevier to get some information for patients, and I know that the vendor...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Interactive Patient Education helps us have standardized patient education, and that reduces the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

From a consumer standpoint, I have found that there are some opportunities to make things more...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

We typically use Interactive Patient Education in the discharge process, but the intention is for...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have great support. We really couldn't build anything better.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The system does what it is supposed to do, but it takes a little more time to work on than other...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Product

The product provides content that is actually integrated into our EHR so that providers can assign...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Operations

There hasn't been any training from Elsevier because the solution has been embedded into our EMR, so...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Operations

I have been looking at some of Elsevier’s other products that I think would better serve my...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

The customer support team is pretty responsive when I have questions. When I had to select...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Elsevier’s product is pretty easy for patients to use and is fairly intuitive. Our staff members...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Sometimes a patient comes in with dehydration, for example, but they are also on fluid restriction....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Elsevier keeps their promises. The vendor just sometimes take a little longer than I am comfortable...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

Elsevier has a lot of good, easy-to-read materials for patients that are available in multiple...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

There are some pieces I would like to have added that Elsevier doesn't have in their ED library,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Every time I connect with Elsevier, they are responsive and good to work with.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Article
KLAS article icon
When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​