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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

801-404-5273

 
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Analyst/Coordinator

I collaborate very closely with one of the vendor's people for Interactive Patient Education, but...

Apr 2021
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Analyst/Coordinator

I am working with both Elsevier and our EMR vendor to try to get content integrated more smoothly. I...

Apr 2021
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Analyst/Coordinator

We are trying to use the videos that we have gotten for Interactive Patient Education. Those videos...

Apr 2021
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Analyst/Coordinator

I was impressed that some of the vendor's COVID-19 content came out as quickly as it did. The vendor...

Apr 2021
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Analyst/Coordinator

I have met with Elsevier's executive team on multiple occasions. They are always there when we need...

Apr 2021
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Analyst/Coordinator

Interactive Patient Education's ease of use depends on the logical competence of the user. I have...

Apr 2021
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Director

I do not believe our intent is to replace Elsevier’s system at this point. Some of the educational...

Mar 2021
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Director

We are not really looking at changing our product for patient education that is integrated into...

Mar 2021
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Director

During the implementation process, Elsevier was very responsive, and they followed through. They...

Mar 2021
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Director

The vendor's support is very receptive. The support people email me back right away. Even with the...

Mar 2021
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Manager

I don’t see us moving away from the solution any time soon, but that is mostly due to a lack of good...

Mar 2021
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Manager

Executive involvement from Elsevier is pretty much nonexistent. I don’t think any leaders from...

Mar 2021
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Manager

The quality of the support is horrible. We don't even try to go through customer care; we go...

Feb 2021
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Manager

We do like that Elsevier has everything updated with The Joint Commission and OSHA. We like that we...

Feb 2021
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Manager

Things are stagnant. We are doing so many things virtually, but we can't upload things because the...

Feb 2021
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Manager

Nickel-and-diming is the one thing we have never run into. But we feel that Elsevier keeps us out of...

Feb 2021
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Manager

We are so unhappy with Elsevier. We have already started having conversations about transitioning...

Feb 2021
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Director

There is a lot of need for our chronic population and our groups of patients who we are remotely...

Feb 2021
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Director

The vendor's upgrades are going to be automated, and there is a big advantage to automating the...

Feb 2021
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Director

Elsevier does what a lot of vendors do by offering different products, and there is a charge for...

Feb 2021
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Director

Elsevier showed an ability to push out information based on the care plan and to have the...

Feb 2021
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Director

There are areas that we have where we are removing some of the previous education pieces and...

Feb 2021
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Director

We would take a hard look around before buying Interactive Patient Education again. We are trying to...

Feb 2021
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Director

I have put in requests to Elsevier about knowledge gaps that I have found. I notify Elsevier on...

Feb 2021
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Director

The one thing we can’t do in the resource center of Interactive Patient Education is pull a content...

Feb 2021
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Director

In the time of COVID-19, we are very discretionary about how we spend our money. Elsevier is...

Feb 2021
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Director

The vendor is very open to hearing suggestions, and they even solicit suggestions. The vendor is...

Feb 2021
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Director

Elsevier can tell us how many times patient education was accessed across the enterprise, but I...

Feb 2021
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Director

It is easy to pull the content from Interactive Patient Education, and it is easy to enter special...

Feb 2021
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Director

Elsevier purchased ExitCare and took it over. We used ExitCare first. I have not seen a lot of...

Feb 2021
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Manager

We have used services and gotten all sorts of work out of Elsevier, and I have not received...

Dec 2020
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Manager

Elsevier hasn't done any training with our end users; that is not part of the model. And there is no...

Dec 2020
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Director

I have not experienced nickel-and-diming. I am not always privy to the contracts. How likely I am to...

Dec 2020
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Director

Elsevier has partnerships with different vendors because they are a content supplier. In terms of...

Dec 2020
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Manager

Sometimes, it takes time to get what we are asking Elsevier for. There are still some things in...

Nov 2020
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Manager

There are some things lacking with Elsevier, and that is just how the situation is. But Elsevier has...

Nov 2020
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Manager

The current integration between Elsevier and one of our EMR vendors is terrible. I use the Elsevier...

Nov 2020
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Director

Elsevier wasn't on my side before. Using the product has been a very good experience. Care planning...

Nov 2020
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Manager

The discharge instructions that patients get with the Epic system is ExitCare, but the vendor for...

Oct 2020
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Manager

Now that I have discovered that Elsevier is our vendor for the discharge instructions product, I...

Oct 2020
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Manager

Elsevier is more receptive than our other vendors. Elsevier is accessible, and their support people...

Oct 2020
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Manager

As far as I know, this product is part of our long-term plans. With the COVID-19 pandemic, there is...

Oct 2020
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Manager

I feel that Elsevier is very broad, and I appreciate that. They have skills that they use for the...

Oct 2020
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Manager

Elsevier has kept their promises. Their implementations and upgrades have been good. The vendor has...

Oct 2020
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CMIO

The training we received on the product was really wrapped into our Epic training. The vendor is...

Oct 2020
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CMIO

The vendor usually does a really good job. The system is so tightly integrated with Epic’s system...

Oct 2020
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CFO

The system is part of our long-term plans. It is kind of intertwined with another system we use....

Jun 2020
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CFO

The software generates an exit care report based on a visit. The scope of the product is very limited....

Jun 2020
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CFO

The system is very integrated with a different system. We have to load the Elsevier system in a...

Jun 2020
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Analyst/Coordinator

I don’t know how much we paid for the product, but I think we got a good deal. I can’t rate the...

May 2020
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Analyst/Coordinator

I figure our satisfaction in a year from now will be about the same. I don’t think the vendor is...

May 2020
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Analyst/Coordinator

I am using the product more now than I was a year ago. Now, I am trying to use it and get more...

May 2020
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Analyst/Coordinator

The vendor executives check in and see how things are going. I have been pleased with the executives...

May 2020
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Analyst/Coordinator

I would tell others looking at the product that the vendor’s videos are excellent and that I really...

May 2020
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Analyst/Coordinator

Things with the vendor have been fine during the COVID-19 crisis. We are working from home and have...

May 2020
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Analyst/Coordinator

The only complaint I have about Elsevier is that we purchased all the videos and the PDFs but didn’t...

May 2020
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Analyst/Coordinator

Our vendor representative is very good at keeping us up to date and letting us know what is going...

May 2020
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Analyst/Coordinator

The mode in which new technology is delivered is a little clunky, but the technology is great. In...

May 2020
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Manager

During the COVID-19 crisis, Elsevier has done a really good job of creating a website that is...

May 2020
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Manager

Our clinicians sometimes need to find creative ways to make things work in the system. We sometimes...

May 2020
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Manager

Elsevier has done a lot in the last few months in terms of updating and improving their quality....

May 2020
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Manager

We need to finely separate the information, and that is something the vendor is working on. We also...

May 2020
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Manager

Elsevier’s timeliness on responding to requests still needs some work. It has improved, though.

May 2020
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