Interactive Patient Education Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
Interactive Patient Education is fine overall. The only real concern is monitoring updates to ensure...
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Operations
There was quite a bit of clunkiness early on with our implementation of Interactive Patient...
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Product
I don’t think our clinicians place enough emphasis on patient education. It tends to be an...
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Operations, Product
Interactive Patient Education is easy to use. A patient can either view materials through their...
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Value
Interactive Patient Education is pretty pricey. All of Elsevier's tools are pretty darn pricey.
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Product
Interactive Patient Education needs broader, easier access. It should be incredibly simple for...
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Product, Value
When we upgrade Interactive Patient Education, it requires a significant amount of IT work to...
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Operations, Product
Interactive Patient Education is getting more video content, but we are still looking for more video...
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Operations, Product
Interactive Patient Education is integrated into our EHR, so it works effectively. We can get to the...
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Operations, Value
I honestly don't know how much we are spending for Interactive Patient Education, but that is okay....
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Product, Value
We have observed improved outcomes in the patients we are managing, particularly in relation to goal...
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Operations, Product
I would love to see data in Interactive Patient Education and to know how many clicks and how many...
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Product
The product quality of Interactive Patient Education is good. I have not heard anything about...
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Product
Some of the content in Interactive Patient Education is limited, especially on the care planning...
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Loyalty, Relationship, Product
Interactive Patient Education has been very responsive to feedback. If we find that any of their...
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Operations
As an end user of Interactive Patient Education, I find the training reasonably low. I don't know...
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Product, Value
The outcome we see with Interactive Patient Education is patient satisfaction. On a one-on-one...
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Relationship
I have not needed to escalate any issues to Elsevier executives, but when I have had issues,...
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Relationship, Product
We have a good experience with Elsevier. Usually, we don't have any issues or anything. Maybe once...
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Relationship
Elsevier is pretty good at being proactive with us. Anytime there is anything, our account executive...
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Loyalty, Relationship
The people at Elsevier are very friendly and responsive to emails or troubleshooting. Even if there...
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Operations, Product
The integration of the solution was easy. Interactive Patient Education is cloud based, so even if...
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Operations
Elsevier’s implementations are a little better than the implementations are with another vendor of...
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Culture, Relationship
Elsevier will promise to follow up on something, and I will have to chase after them. And it is...
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Product
In the system, there are some topics that I struggle to find. Despite having Elsevier's solution, we...
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Product
Elsevier's system integrates well into our EMR. The interoperability is much better than it is with...
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Relationship
Elsevier is easier to get in contact with than our other vendor. They are a little more responsive....
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Operations
We have been able to have the same type of education available both in the electronic record and on...
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Product
The challenge our patients are having with the system is with the health literacy level. There is no...
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Relationship
We meet with one person at Elsevier when we need help, and they are very responsive. The vendor has...
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Product
We do have some integration in this solution, but I don’t think it is enough. There needs to be more....
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Loyalty, Product
I like the number of languages that are available in Interactive Patient Education, and I appreciate...
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Operations, Product
I don't get a lot of information on this solution when there is an upgrade or a change. I find out...
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Relationship
The vendor's customer service for Interactive Patient Education isn't great, and it isn't up to our...
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Operations, Value
Our learning management system doesn't mesh well with Interactive Patient Education, so when we are...
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Relationship
Interactive Patient Education is pretty easy to manage on the administrative side. Elsevier doesn't...
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Product, Value
Without Interactive Patient Education, it would be really hard for us to meet our regulatory...
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Operations
Elsevier's upgrades for the system aren't always straightforward. The vendor's training could be...
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Operations
The training for the solution is really good and clear cut. The solution doesn’t take any effort on...
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Product, Value
Prior to the PatientPass feature in Eslevier's patient education suite, we didn't have any kind of...
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Relationship, Operations
Elsevier has a great library of content, and they do a good job at making sure it is evidence based...
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Relationship
The Elsevier team members are very helpful in sharing what they think we should do with Interactive...
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Relationship
I have a contact at Elsevier who is very quick to respond. They are great. We have also met with the...
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Product
We would like the patient’s education to be a little easier than patients having to go into their...
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Operations, Product
Interactive Patient Education is easy for the patient to use because it is already automated and...
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Operations, Product
I use Interactive Patient Education primarily to load in our custom education content. There is a...
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Loyalty, Operations
It would be great if Elsevier had a training program. Right now, we have created all our own...
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