Interactive Patient Education Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Operations

There were some integration issues when we first implemented the product. There were also conflicts...

Nov 2023
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(0)
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VP/Other Executive

Operations, Product

The patient can receive education through the tablet, and that education can be queued up by the...

Nov 2023
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VP/Other Executive

Operations

There were some integration issues when we first implemented the product. There were also conflicts...

Nov 2023
||
(0)
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VP/Other Executive

Operations, Product

The patient can receive education through the tablet, and that education can be queued up by the...

Nov 2023
||
(0)
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Nurse

Relationship

The product has required more technical support than expected. I have had some odd things come up,...

Oct 2023
||
(0)
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Nurse

Product

There have been some limitations to the product’s interoperability. It is not integrated with...

Oct 2023
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Analyst/Coordinator

Loyalty

We used to use a product from Elsevier that was going to replace ExitCare. The technology was...

Oct 2023
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Analyst/Coordinator

Product, Value

The benefit of the tool is that everything is coordinated, so what we are teaching in the hospital...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

Elsevier has user groups that we participate in. So when our clinicians bring us suggestions or...

Oct 2023
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Director

Operations, Product

I would say that Elsevier is definitely the leading vendor when it comes to their system's ease of...

Oct 2023
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Director

Loyalty, Product

We had some trials and tribulations when the vendor acquired ExitCare. Essentially, Elsevier was...

Oct 2023
||
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Director

Relationship, Value

I feel much better about us receiving our money's worth from Elsevier than I do from other vendors....

Oct 2023
||
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Director

Culture

Elsevier has done demos for us several times. They do a great job with those and with supporting...

Oct 2023
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Director

Product

I wish that the updates would happen monthly rather than quarterly. I would especially like that for...

Sep 2023
||
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Director

Relationship

The vendor gives us pretty prompt responses to emailed questions. Our contact person is very...

Sep 2023
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Director

Loyalty, Product

We have seen some limitations with certain patient education pieces, so we are complimenting...

Sep 2023
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Director

Loyalty, Product

We are happy with Elsevier’s patient education product. We initially looked at it for adult...

Sep 2023
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Director

Loyalty, Product

We expanded use to transitions of care in the ambulatory setting. We still need to keep an eye on...

Sep 2023
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Director

Relationship

We have a variety of different products from Elsevier. Even though they have different people...

Sep 2023
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Director

Operations, Product

Elsevier’s patient education is available through the portal, but not every patient is savvy with...

Sep 2023
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Director

Culture

Elsevier is very up front with their pricing. When we initially purchased the product, the vendor...

Sep 2023
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Director

Relationship

I would like the vendor to not just improve the content that they have but continuously and...

Sep 2023
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Director

Relationship, Operations

When COVID-19 happened, we needed a lot of education on COVID-19, and Elsevier stepped up quickly....

Sep 2023
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Manager

Product

The quality of the content in Interactive Patient Education is consistently good, and the currency...

Sep 2023
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Manager

Loyalty, Relationship

Elsevier has set up a new customer relationship program, so we have this individual that we meet...

Sep 2023
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Director

Operations

I don't think there has been any training for Interactive Patient Education from Elsevier. They...

Sep 2023
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Director

Product

Elsevier has made a few adjustments to their product. They have augmented some things by determining...

Sep 2023
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Director

Culture

Elsevier has given us everything that we have asked for, but there are things that aren't in the...

Sep 2023
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Director

Relationship, Product

We are not always kept in the loop before updates and upgrades, so Elsevier could improve on that.

Jun 2023
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(0)
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Director

Operations

I made a request for education for some of our users because the users didn't understand the...

Jun 2023
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Nurse

Value

When we look for optimization or when the vendor offers a new solution, we need to pay for it...

Jun 2023
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(0)
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Nurse

Culture, Relationship

Recently, there has been a lot more transparency about what Elsevier can and can't deliver.

Jun 2023
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Nurse

Product

The ability to save favorites or edit a certain section and then save that document with the change...

Jun 2023
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Nurse

Relationship, Product

Elsevier and their people have passion, but I don't think Elsevier is putting resources behind what...

Jun 2023
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Nurse

Relationship

We have been working with Elsevier to get some information for patients, and I know that the vendor...

Jun 2023
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Director

Product, Value

Interactive Patient Education helps us have standardized patient education, and that reduces the...

Apr 2023
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Director

Product

From a consumer standpoint, I have found that there are some opportunities to make things more...

Apr 2023
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Director

Loyalty, Operations, Product

We typically use Interactive Patient Education in the discharge process, but the intention is for...

Apr 2023
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Analyst/Coordinator

Relationship

We have great support. We really couldn't build anything better.

Feb 2023
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Analyst/Coordinator

Product, Value

The system does what it is supposed to do, but it takes a little more time to work on than other...

Feb 2023
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(0)
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Product

The product provides content that is actually integrated into our EHR so that providers can assign...

Feb 2023
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(0)
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Operations

There hasn't been any training from Elsevier because the solution has been embedded into our EMR, so...

Feb 2023
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Operations

I have been looking at some of Elsevier’s other products that I think would better serve my...

Feb 2023
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Relationship

The customer support team is pretty responsive when I have questions. When I had to select...

Feb 2023
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CEO/President

Product

Elsevier’s product is pretty easy for patients to use and is fairly intuitive. Our staff members...

Jan 2023
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CEO/President

Product

Sometimes a patient comes in with dehydration, for example, but they are also on fluid restriction....

Jan 2023
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(0)
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CEO/President

Relationship

Elsevier keeps their promises. The vendor just sometimes take a little longer than I am comfortable...

Jan 2023
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Nurse

Operations, Product

Elsevier has a lot of good, easy-to-read materials for patients that are available in multiple...

Dec 2022
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Nurse

Operations, Product

There are some pieces I would like to have added that Elsevier doesn't have in their ED library,...

Dec 2022
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(0)
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Nurse

Relationship

Every time I connect with Elsevier, they are responsive and good to work with.

Dec 2022
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(0)
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