Interactive Patient Education Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Product
A lot of the documents in Interactive Patient Education are very long. I know the vendor intends for...
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Culture, Value
It seems like every new technology enhancement for Interactive Patient Education requires a cost or...
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Relationship, Operations
We have to import a large number of files with every update from Elsevier. Unfortunately, the...
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Relationship
I get passed around Elsevier's customer support people after describing my problem. In particular, I...
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Relationship, Product
Elsevier’s aspiration to improve the product could be better. The ongoing clinical attention to the...
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Operations
Overall, Interactive Patient Education is a good tool to have. Anyone who starts fresh with it gets...
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Relationship, Product
Overall, Interactive Patient Education is pretty good. The solution does a great job of directing...
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Operations, Product
Interactive Patient Education is nice, specifically for things like our vaccine information sheets....
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Operations, Product
The importing process can be a little tedious and a bit of manual labor. Elsevier does between four...
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Relationship
We do utilize Elsevier's customer support email, and the quality of support depends on who we get to...
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Relationship, Operations, Product
Sometimes it is difficult to understand what the changes are with each new version of Interactive...
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Loyalty, Relationship
We just met with Elsevier recently to review their latest platform and road map, and much of it is...
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Culture, Value
One thing we have been struggling with in Interactive Patient Education is that our video...
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Relationship
I work with an Elsevier key account director, and they connect me with the right person whenever I...
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Product
We have had some questions about the content in Interactive Patient Education. The material is...
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Product
Interactive Patient Education meets many of our needs. It offers a couple of formats, like videos...
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Operations, Product
As far as Interactive Patient Education is concerned, the most significant result is that we have...
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Operations
Interactive Patient Education works like it is supposed to. I don't know that we get a lot of...
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Product
A wish-list item for Interactive Patient Education is the languages, and I know that is a...
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Operations, Product
Interactive Patient Education meets the needs of providing instructions and education to the...
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Operations
The implementation went really well. The partnership with the vendor was stellar. I have no untoward...
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Relationship, Operations, Product
The workflow for our ED providers was a challenge. I think the vendor has come up with a solution,...
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Product, Value
The outcome we have seen from Interactive Patient Education is patient engagement in terms of...
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Product
Interactive Patient Education is fine overall. The only real concern is monitoring updates to ensure...
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Operations
There was quite a bit of clunkiness early on with our implementation of Interactive Patient...
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Product
I don’t think our clinicians place enough emphasis on patient education. It tends to be an...
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Operations, Product
Interactive Patient Education is easy to use. A patient can either view materials through their...
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Value
Interactive Patient Education is pretty pricey. All of Elsevier's tools are pretty darn pricey.
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Product
Interactive Patient Education needs broader, easier access. It should be incredibly simple for...
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Product, Value
When we upgrade Interactive Patient Education, it requires a significant amount of IT work to...
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Operations, Product
Interactive Patient Education is getting more video content, but we are still looking for more video...
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Operations, Product
Interactive Patient Education is integrated into our EHR, so it works effectively. We can get to the...
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Operations, Value
I honestly don't know how much we are spending for Interactive Patient Education, but that is okay....
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Product, Value
We have observed improved outcomes in the patients we are managing, particularly in relation to goal...
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Operations, Product
I would love to see data in Interactive Patient Education and to know how many clicks and how many...
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Product
The product quality of Interactive Patient Education is good. I have not heard anything about...
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Product
Some of the content in Interactive Patient Education is limited, especially on the care planning...
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Loyalty, Relationship, Product
Interactive Patient Education has been very responsive to feedback. If we find that any of their...
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Operations
As an end user of Interactive Patient Education, I find the training reasonably low. I don't know...
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Product, Value
The outcome we see with Interactive Patient Education is patient satisfaction. On a one-on-one...
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Relationship
I have not needed to escalate any issues to Elsevier executives, but when I have had issues,...
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Relationship, Product
We have a good experience with Elsevier. Usually, we don't have any issues or anything. Maybe once...
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Relationship
Elsevier is pretty good at being proactive with us. Anytime there is anything, our account executive...
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Loyalty, Relationship
The people at Elsevier are very friendly and responsive to emails or troubleshooting. Even if there...
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Operations, Product
The integration of the solution was easy. Interactive Patient Education is cloud based, so even if...
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Operations
Elsevier’s implementations are a little better than the implementations are with another vendor of...
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Culture, Relationship
Elsevier will promise to follow up on something, and I will have to chase after them. And it is...
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Product
In the system, there are some topics that I struggle to find. Despite having Elsevier's solution, we...
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Product
Elsevier's system integrates well into our EMR. The interoperability is much better than it is with...
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Relationship
Elsevier is easier to get in contact with than our other vendor. They are a little more responsive....
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Operations
We have been able to have the same type of education available both in the electronic record and on...
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Product
The challenge our patients are having with the system is with the health literacy level. There is no...
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Relationship
We meet with one person at Elsevier when we need help, and they are very responsive. The vendor has...
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Product
We do have some integration in this solution, but I don’t think it is enough. There needs to be more....
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Loyalty, Product
I like the number of languages that are available in Interactive Patient Education, and I appreciate...
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Operations, Product
I don't get a lot of information on this solution when there is an upgrade or a change. I find out...
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Relationship
The vendor's customer service for Interactive Patient Education isn't great, and it isn't up to our...
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Operations, Value
Our learning management system doesn't mesh well with Interactive Patient Education, so when we are...
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Relationship
Interactive Patient Education is pretty easy to manage on the administrative side. Elsevier doesn't...
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Product, Value
Without Interactive Patient Education, it would be really hard for us to meet our regulatory...
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Operations
Elsevier's upgrades for the system aren't always straightforward. The vendor's training could be...
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Commentary Summary
Comment Type Breakout