
Commentary Summary
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User Commentary
Functionality and Upgrades
Elsevier has a lot of good, easy-to-read materials for patients that are available in multiple...
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Functionality and Upgrades
There are some pieces I would like to have added that Elsevier doesn't have in their ED library,...
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Relationship
Every time I connect with Elsevier, they are responsive and good to work with.
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Service and Support
We have a contact at Elsevier who is very easy to work with. If I email them, they get back to me...
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Implementation and Training
There is always room for improvement in the product’s interoperability and inpatient and outpatient...
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Future Outlook
I haven't heard any talk of getting rid of the product, and everybody I have talked to seems...
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Implementation and Training
A lot of the things in the system are very easy to read and very informative, especially on the...
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Relationship
Our biggest problem is we have no contact with the vendor. It would be nice if the vendor reached...
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Functionality and Upgrades
Elsevier’s videos have a much better quality than another vendor's videos. Once we are used to the...
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Functionality and Upgrades
The problem with Elsevier's educational videos is that there is only one literacy level, and it is a...
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Service and Support
Elsevier generally stays on top of things; however, they could learn to communicate internally a...
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Implementation and Training
Elsevier's training is effective, but, frankly, with COVID-19, it has been tough to get Elsevier on...
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Service and Support
When we get support folks that are knowledgeable, they get things done, but we have some very long...
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Functionality and Upgrades
I want the platform to be more transparent, intuitive, and user friendly. Right now, people have to...
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Relationship
Elsevier has really tried to reach out and be very responsive to our requests and our needs. They...
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Functionality and Upgrades
The patient instructions in Interactive Patient Education have been very useful and appropriate....
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Service and Support
We did have an issue in Interactive Patient Education where everything was coming out in another...
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Functionality and Upgrades
We need more text with a focus on chronic diseases. The solution focuses more on acute conditions....
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Functionality and Upgrades
The videos in the solution are the appropriate length, and they are relevant and well done. I like...
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Functionality and Upgrades
The product is interactive and customizable, but it doesn’t drive tangible outcomes because we can't...
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Interfacing and Integration
Initially, Elsevier said the system was very integrated with our EMR. They had a lot of great...
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ROI / Cost
If we could upload our own content into the database, that would be really great because then the...
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Relationship
Elsevier is fairly good at listening to and meeting our needs. Elsevier has made strides in their...
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Functionality and Upgrades
Elsevier just changed their interface, and they did really great.
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Sales and Contracting
There were so many people involved with the Elsevier negotiation, and we got a lot of support. I...
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Functionality and Upgrades
We do all the training for the product ourselves. We don't really have any support in that way....
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Implementation and Training
A lot of our communication with Elsevier is through our EMR vendor. We attend webinars that Elsevier...
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Interfacing and Integration
The content is meeting our needs. We are getting the latest in terms of technology. We are able to...
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Relationship
I am working with a very responsive individual at Elsevier. In terms of keeping us in tune with the...
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Functionality and Upgrades
The vendor's technical team seems to be a little lagging. There are still things that need to be...
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