Interactive Patient Education
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
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User Commentary
The product is interactive and customizable, but it doesn’t drive tangible outcomes because we can't...
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Initially, Elsevier said the system was very integrated with our EMR. They had a lot of great...
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If we could upload our own content into the database, that would be really great because then the...
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Elsevier is fairly good at listening to and meeting our needs. Elsevier has made strides in their...
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Elsevier just changed their interface, and they did really great.
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There were so many people involved with the Elsevier negotiation, and we got a lot of support. I...
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We do all the training for the product ourselves. We don't really have any support in that way....
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A lot of our communication with Elsevier is through our EMR vendor. We attend webinars that Elsevier...
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The content is meeting our needs. We are getting the latest in terms of technology. We are able to...
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I am working with a very responsive individual at Elsevier. In terms of keeping us in tune with the...
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The vendor's technical team seems to be a little lagging. There are still things that need to be...
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For upgrades, we just get the updated file and upload it. There is really nothing to it. The process...
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Elsevier has a very eloquent solution. I don't have statistics from patients to back that up, but...
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The quality of the implementations we have had with Elsevier in the past has been very high, and the...
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Elsevier is very responsive. We have regular conversations with them. They respond to emails...
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Even with Elsevier’s tools in place, there is still an opportunity to close gaps in our HCAHPS...
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I would buy this product again. However, I think that Elsevier has optimized their content and the...
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Elsevier charges us for every little thing. There are times where they will offer something to us...
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The vendor has made improvements to the consistency of their educational methods and the system's...
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With Elsevier, I sometimes think that we are paying for the name and not the product. It is like...
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Whether I would recommend this system to a peer or friend would depend on what they were looking...
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Elsevier has gone through a lot of really good growth, especially recently. During the pandemic,...
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We are figuring out how to do better at making the public aware of the value of the product's...
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The product will be the wave of the future. We will have to provide educational information...
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I have never had an issue with getting an answer from the support people or setting up a meeting...
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Elsevier's solution is a good product. We work with the vendor diligently. They have great...
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I haven't found a vendor that keeps every single promise that they make. Elsevier is like that too,...
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Elsevier gets their end users involved from the beginning when they start rolling a product out. We...
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We can capture education from Elsevier in our medical record. We then use the data and information...
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We chose Elsevier to be the content provider for most of our videos because it would be easier for...
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What we would like to see in the very near future is for certain patients to have access to the...
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The only time Elsevier reaches out is in response to us reaching out initially. There is no...
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I would like Elsevier to provide more of their own advertising. As far as their availability at our...
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I like that Interactive Patient Education is interactive. It helps keep the users engaged and really...
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The vendor is very responsive. We have dedicated people who I can always count on and either call or...
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The vendor has a lot of easy-to-read handouts for both the patient and provider, so that makes it...
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Not only are we keeping the product; we are expanding it as well. The product is comprehensive, and...
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There are some places where I think synonyms are needed when we are researching some of the titles....
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Elsevier has an incredible editorial team. They are very methodical about ensuring that their...
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Elsevier has been in the patient-education business for a long time. They have learned a lot along...
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In a year, I believe that we will have changed over to Elsevier's FHIR technology. That will prevent...
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We have access to Elsevier's online patient education, but it isn't great. We don't use that. The...
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I would tell potential customers to be cautious about contracts when it comes to bundling. Sometimes...
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The search functionality in Interactive Patient Education's outfacing-website package isn't great....
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We are not yet using Elsevier's FHIR technology. We still upload content to our EMR manually. That...
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Elsevier's system generates exactly what we want from the chart. All the pertinent patient...
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I would love to see better integration between Elsevier's system and our EMR. We have an interface,...
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