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Interactive Patient Education Comments
Subject Expert
Commentary Summary
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User Commentary
CFO
Functionality and Upgrades
The system is part of our long-term plans. It is kind of intertwined with another system we use....
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CFO
Other Observations & Comments
The software generates an exit care report based on a visit. The scope of the product is very limited....
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CFO
Interfacing and Integration
The system is very integrated with a different system. We have to load the Elsevier system in a...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I don’t know how much we paid for the product, but I think we got a good deal. I can’t rate the...
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Analyst/Coordinator
Future Outlook
I figure our satisfaction in a year from now will be about the same. I don’t think the vendor is...
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Analyst/Coordinator
Functionality and Upgrades
I am using the product more now than I was a year ago. Now, I am trying to use it and get more...
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Analyst/Coordinator
Relationship
The vendor executives check in and see how things are going. I have been pleased with the executives...
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Analyst/Coordinator
Functionality and Upgrades
I would tell others looking at the product that the vendor’s videos are excellent and that I really...
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Analyst/Coordinator
Service and Support
Things with the vendor have been fine during the COVID-19 crisis. We are working from home and have...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The only complaint I have about Elsevier is that we purchased all the videos and the PDFs but didn’t...
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Analyst/Coordinator
Relationship
Our vendor representative is very good at keeping us up to date and letting us know what is going...
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Analyst/Coordinator
Functionality and Upgrades
The mode in which new technology is delivered is a little clunky, but the technology is great. In...
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Manager
Technology
During the COVID-19 crisis, Elsevier has done a really good job of creating a website that is...
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Manager
Interfacing and Integration
Our clinicians sometimes need to find creative ways to make things work in the system. We sometimes...
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Manager
Relationship
Elsevier has done a lot in the last few months in terms of updating and improving their quality....
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Manager
Functionality and Upgrades
We need to finely separate the information, and that is something the vendor is working on. We also...
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Manager
Other Observations & Comments
Elsevier’s timeliness on responding to requests still needs some work. It has improved, though.
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Analyst/Coordinator
Relationship
What we have seen, and our interactions we have had with Elsevier have been very positive. We are...
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Analyst/Coordinator
Implementation and Training
The initial and ongoing training was acceptable. We are working with the vendor to learn the system...
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Analyst/Coordinator
Interfacing and Integration
The integration is a little bit challenging, but we are newer to it, so we may still be in the...
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Analyst/Coordinator
Service and Support
The vendor collaborates with our enterprise vendor, but I think they both could add a little more...
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Analyst/Coordinator
Relationship
The vendor executives come to meetings and are very responsive to our concerns and recommendations....
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Analyst/Coordinator
Functionality and Upgrades
Our patients are able to see outcomes. They can click on videos, and then those videos integrate...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The product is not cheap. My leadership team members are thankful for the product, and they would...
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Analyst/Coordinator
Future Outlook
We are looking forward to the new content that we will get with our new upgrade. The upgrade will...
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Analyst/Coordinator
Functionality and Upgrades
The solution is intuitive. It is working for us, and I am seeing improvements. We have challenges at...
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Analyst/Coordinator
Functionality and Upgrades
I would very likely recommend the solution to a friend. I have dealt with other vendors for...
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Manager
Functionality and Upgrades
If the decision were up to me, I would not purchase the system again. It is the only solution that...
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Manager
Functionality and Upgrades
We don't really use the system to its full capacity. The system needs a new user experience. It...
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Manager
Functionality and Upgrades
The tools to administer the program are incredibly obtuse, and it is difficult to find what we are...
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Manager
Relationship
The vendor could definitely reach out to their clients directly and try to be more proactive in...
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Manager
Functionality and Upgrades
I would tell others that the system is like a bare bone. When users need some quick discharge...
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Director
Implementation and Training
Elsevier has been very good to work with. They provide us with information and help guide us with...
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Director
Technology
There is more technology available to use than what we implemented. We haven’t had the bandwidth...
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Director
Functionality and Upgrades
We would like to get more utilization results on what is being used within the system at a high...
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Director
Service and Support
Elsevier has been responsive to our feedback around what is and isn’t working. The vendor works very...
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Director
Other Observations & Comments
The solution’s user interface and usability are good, but they could definitely be improved. We are...
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Director
Service and Support
Elsevier is absolutely a good vendor partner. We only have one problem with the Interactive Patient...
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Director
Functionality and Upgrades
The verbiage is where we have really seen problems in the past. When we had two different sources of...
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CNIO
Relationship
Elsevier keeps all of their promises. They are extremely easy to work with and very accommodating,...
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CNIO
ROI / Cost (care and feeding)
Elsevier hasn't nickel-and-dimed us. They have given us free trials and extended other trials.
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CNIO
Functionality and Upgrades
The product is good and works well with our enterprise platform.
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Manager
Functionality and Upgrades
Some people use the solution a lot. They use it as a valuable tool and print things off, but the...
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Manager
Future Outlook
The vendor is not part of our long-term plans. We are definitely going to be looking at other...
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Manager
Service and Support
I can assign eLearning lessons as if we have created them, but putting videos into those lessons is...
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Director
Other Observations & Comments
We have to go through certain steps with the system. It isn’t very intuitive. It is integrated with...
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Director
Other Observations & Comments
The system is embedded in our EMR. If we didn’t have our EMR vendor, I don’t know whether we would...
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Analyst/Coordinator
Functionality and Upgrades
I think that Elsevier's product is very good. To an organization that chooses the solution, I would...
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Analyst/Coordinator
Functionality and Upgrades
It is a little difficult to get information. I thought we would get the whole library of everything...
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Analyst/Coordinator
Service and Support
When Elsevier sees a problem coming, they alert us. In fact, I recently got a call from Elsevier...
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Analyst/Coordinator
Service and Support
The integration of Elsevier's system is tedious to get done, but after the integration is done,...
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Director
Service and Support
I hate giving discrete information to describe a good feeling. It is a little hard to say what...
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Manager
Interfacing and Integration
I would like to see more seamless integration, especially for the videos. Because we have worked...
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Manager
Functionality and Upgrades
Elsevier's product has an amazing database of diabetes information. But if we have a newly diagnosed...
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Manager
Interfacing and Integration
Currently, we assign videos, and there is a separate website that the patients log in to with a...
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Manager
Functionality and Upgrades
Elsevier is always trying to look for new and better technology. Their product doesn't have as many...
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Manager
Functionality and Upgrades
The workflow is different depending on whether we are doing text or video. Currently, for texting,...
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Manager
Service and Support
We were hoping for some different functionality that another company had offered us. But that...
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Analyst/Coordinator
Functionality and Upgrades
We don't really have any reporting tools with the system. The education takes a while to update when...
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Analyst/Coordinator
Relationship
We haven’t been nickel-and-dimed by Elsevier at all, and they actually provide services to us that...
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Analyst/Coordinator
Functionality and Upgrades
We control a lot of our Elsevier build from an EMR standpoint, but we don’t really have control over...
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Analyst/Coordinator
Lessons Learned
Our builds are never perfect, but our most recent one was separate from our EMR upgrade, and that...
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Manager
Functionality and Upgrades
Interactive Patient Education is simple to use. The content is simple and designed at what I would...
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Manager
Functionality and Upgrades
Although the content in the Elsevier system is simple, Elsevier hasn’t changed the content in over...
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Nurse
Other Observations & Comments
Elsevier's system integrates pretty well with our Allscripts products, both on the inpatient and the...
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Nurse
Other Observations & Comments
We started out using ExitCare's system just in our emergency department, but now we have expanded to...
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Nurse
Sales and Contracting
Elsevier is pretty proactive. They recently released their latest version upgrade, and they found an...
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Manager
Functionality and Upgrades
We have had the system for quite a few years. It is interfaced with our HIS, which provides the...
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CMIO
Other Observations & Comments
We have a fairly good relationship with Elsevier. We would love to expand the platform itself and...
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CMIO
Service and Support
Most of the printed materials for Interactive Patient Education come in multiple languages. If...
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CMIO
Interfacing and Integration
Interactive Patient Education is well integrated with our EMR, and that is nice. Elsevier's system...
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Analyst/Coordinator
Functionality and Upgrades
We are primarily using Interactive Patient Education as part of our management focus on patient...
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Analyst/Coordinator
ROI / Cost (care and feeding)
It is a very expensive product because it is priced on a per-subscriber basis, and the pricing...
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Director
Future Outlook
We purchased the video content for patient education in addition to the flat files that we...
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Director
Other Observations & Comments
We began with Elsevier years ago and have continued to grow with Elsevier and their product pool. It...
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Director
ROI / Cost (care and feeding)
Elsevier has done a pretty decent job of revising and staying on top of outdated things. They put a...
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Director
Lessons Learned
The more Elsevier can integrate their product line, the better off they are going to be. More...
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Director
Sales and Contracting
We are expanding the video content, and I am pretty excited about it. We have had problems with how...
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Director
Other Observations & Comments
We haven’t had any difficulty with Elsevier keeping promises. Our Elsevier system needs to be...
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Director
Other Observations & Comments
Patient information is always challenging because we want it at a certain level of readability. The...
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CFO
Functionality and Upgrades
We have been using the Elsevier system for quite a while. The system is nice, especially when it...
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CMIO
Functionality and Upgrades
Elsevier provides a number of products for us. Interactive Patient Education is embedded in all of...
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CMIO
Functionality and Upgrades
The functionality in Interactive Patient Education is out of the box, so we don't have to make...
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