Interactive Patient Education Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship
We meet with one person at Elsevier when we need help, and they are very responsive. The vendor has...
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Product
We do have some integration in this solution, but I don’t think it is enough. There needs to be more....
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Loyalty, Product
I like the number of languages that are available in Interactive Patient Education, and I appreciate...
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Operations, Product
I don't get a lot of information on this solution when there is an upgrade or a change. I find out...
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Relationship
The vendor's customer service for Interactive Patient Education isn't great, and it isn't up to our...
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Operations, Value
Our learning management system doesn't mesh well with Interactive Patient Education, so when we are...
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Relationship
Interactive Patient Education is pretty easy to manage on the administrative side. Elsevier doesn't...
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Product, Value
Without Interactive Patient Education, it would be really hard for us to meet our regulatory...
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Operations
Elsevier's upgrades for the system aren't always straightforward. The vendor's training could be...
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Operations
The training for the solution is really good and clear cut. The solution doesn’t take any effort on...
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Product, Value
Prior to the PatientPass feature in Eslevier's patient education suite, we didn't have any kind of...
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Relationship, Operations
Elsevier has a great library of content, and they do a good job at making sure it is evidence based...
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Relationship
The Elsevier team members are very helpful in sharing what they think we should do with Interactive...
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Relationship
I have a contact at Elsevier who is very quick to respond. They are great. We have also met with the...
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Product
We would like the patient’s education to be a little easier than patients having to go into their...
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Operations, Product
Interactive Patient Education is easy for the patient to use because it is already automated and...
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Operations, Product
I use Interactive Patient Education primarily to load in our custom education content. There is a...
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Loyalty, Operations
It would be great if Elsevier had a training program. Right now, we have created all our own...
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Operations, Product
The fact that Elsevier seems to review things frequently is a strength of theirs. Multiple times a...
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Relationship
When we get help from Elsevier, things are great. The vendor is good about escalating our concerns...
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Operations, Product
There was an issue with the last round of upgrades, and I don't know if that was actually due to our...
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Product
There is probably slight room for improvement in Interactive Patient Education’s product...
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Relationship
With Elsevier, there is a generic email to submit questions to. The turnaround time is very long,...
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Relationship
When I first started using Interactive Patient Education, everything was great. Then things got...
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Culture, Relationship
Our health system doesn't have a regular area representative from Elsevier who checks in with us to...
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Loyalty, Operations
We haven't had any issues with the system. We chose Elsevier for their competency program, but now,...
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Relationship
Our health system had some concerns during a recent meeting, and Elsevier not only addressed those...
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