Interactive Patient Education
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Nurse

Functionality and Upgrades

Elsevier has a lot of good, easy-to-read materials for patients that are available in multiple...

Dec 2022
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Nurse

Functionality and Upgrades

There are some pieces I would like to have added that Elsevier doesn't have in their ED library,...

Dec 2022
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Nurse

Relationship

Every time I connect with Elsevier, they are responsive and good to work with.

Dec 2022
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Analyst/Coordinator

Service and Support

We have a contact at Elsevier who is very easy to work with. If I email them, they get back to me...

Dec 2022
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Analyst/Coordinator

Implementation and Training

There is always room for improvement in the product’s interoperability and inpatient and outpatient...

Dec 2022
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Analyst/Coordinator

Future Outlook

I haven't heard any talk of getting rid of the product, and everybody I have talked to seems...

Dec 2022
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Analyst/Coordinator

Implementation and Training

A lot of the things in the system are very easy to read and very informative, especially on the...

Dec 2022
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Manager

Relationship

Our biggest problem is we have no contact with the vendor. It would be nice if the vendor reached...

Nov 2022
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Manager

Functionality and Upgrades

Elsevier’s videos have a much better quality than another vendor's videos. Once we are used to the...

Nov 2022
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Manager

Functionality and Upgrades

The problem with Elsevier's educational videos is that there is only one literacy level, and it is a...

Nov 2022
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Manager

Service and Support

Elsevier generally stays on top of things; however, they could learn to communicate internally a...

Jul 2022
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Manager

Implementation and Training

Elsevier's training is effective, but, frankly, with COVID-19, it has been tough to get Elsevier on...

Jul 2022
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Manager

Service and Support

When we get support folks that are knowledgeable, they get things done, but we have some very long...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

I want the platform to be more transparent, intuitive, and user friendly. Right now, people have to...

Jun 2022
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VP/Other Executive

Relationship

Elsevier has really tried to reach out and be very responsive to our requests and our needs. They...

Jun 2022
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Director

Functionality and Upgrades

The patient instructions in Interactive Patient Education have been very useful and appropriate....

Jun 2022
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Director

Service and Support

We did have an issue in Interactive Patient Education where everything was coming out in another...

Jun 2022
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Manager

Functionality and Upgrades

We need more text with a focus on chronic diseases. The solution focuses more on acute conditions....

Jun 2022
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Manager

Functionality and Upgrades

The videos in the solution are the appropriate length, and they are relevant and well done. I like...

Jun 2022
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Manager

Functionality and Upgrades

The product is interactive and customizable, but it doesn’t drive tangible outcomes because we can't...

May 2022
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Manager

Interfacing and Integration

Initially, Elsevier said the system was very integrated with our EMR. They had a lot of great...

May 2022
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Manager

ROI / Cost

If we could upload our own content into the database, that would be really great because then the...

May 2022
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Manager

Relationship

Elsevier is fairly good at listening to and meeting our needs. Elsevier has made strides in their...

May 2022
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Manager

Functionality and Upgrades

Elsevier just changed their interface, and they did really great.

May 2022
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Manager

Sales and Contracting

There were so many people involved with the Elsevier negotiation, and we got a lot of support. I...

May 2022
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Manager

Functionality and Upgrades

We do all the training for the product ourselves. We don't really have any support in that way....

May 2022
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Director

Implementation and Training

A lot of our communication with Elsevier is through our EMR vendor. We attend webinars that Elsevier...

Apr 2022
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Director

Interfacing and Integration

The content is meeting our needs. We are getting the latest in terms of technology. We are able to...

Mar 2022
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Director

Relationship

I am working with a very responsive individual at Elsevier. In terms of keeping us in tune with the...

Mar 2022
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Director

Functionality and Upgrades

The vendor's technical team seems to be a little lagging. There are still things that need to be...

Mar 2022
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