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Interactive Patient Education Commentary
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Trey Dye
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User Commentary

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Nurse

Operations

The training for the solution is really good and clear cut. The solution doesn’t take any effort on...

Dec 2024
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Nurse

Product, Value

Prior to the PatientPass feature in Eslevier's patient education suite, we didn't have any kind of...

Dec 2024
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Director

Relationship, Operations

Elsevier has a great library of content, and they do a good job at making sure it is evidence based...

Dec 2024
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Director

Relationship

The Elsevier team members are very helpful in sharing what they think we should do with Interactive...

Dec 2024
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Director

Relationship

I have a contact at Elsevier who is very quick to respond. They are great. We have also met with the...

Dec 2024
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Director

Product

We would like the patient’s education to be a little easier than patients having to go into their...

Dec 2024
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Director

Operations, Product

Interactive Patient Education is easy for the patient to use because it is already automated and...

Dec 2024
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Director

Operations, Product

I use Interactive Patient Education primarily to load in our custom education content. There is a...

Dec 2024
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Director

Loyalty, Operations

It would be great if Elsevier had a training program. Right now, we have created all our own...

Dec 2024
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Director

Operations, Product

The fact that Elsevier seems to review things frequently is a strength of theirs. Multiple times a...

Dec 2024
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Director

Relationship

When we get help from Elsevier, things are great. The vendor is good about escalating our concerns...

Dec 2024
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Director

Operations, Product

There was an issue with the last round of upgrades, and I don't know if that was actually due to our...

Dec 2024
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Director

Product

There is probably slight room for improvement in Interactive Patient Education’s product...

Dec 2024
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Director

Relationship

With Elsevier, there is a generic email to submit questions to. The turnaround time is very long,...

Dec 2024
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Director

Relationship

When I first started using Interactive Patient Education, everything was great. Then things got...

Dec 2024
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Analyst/Coordinator

Culture, Relationship

Our health system doesn't have a regular area representative from Elsevier who checks in with us to...

Jul 2024
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Analyst/Coordinator

Loyalty, Operations

We haven't had any issues with the system. We chose Elsevier for their competency program, but now,...

Jul 2024
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Analyst/Coordinator

Relationship

Our health system had some concerns during a recent meeting, and Elsevier not only addressed those...

Jul 2024
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Director

Operations, Value

The instructions for Interactive Patient Education are pretty good and simple. If there is a...

Jun 2024
||
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Director

Product

Interactive Patient Education is in a pretty steady state. It does what it does well, but it hasn't...

Jun 2024
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Manager

Loyalty, Product

I would compare Elsevier's system to other patient education systems before purchasing it again....

Jun 2024
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Manager

Operations, Product

Elsevier's system is built into our EMR. We try to mostly use Elsevier's content, but there are some...

Jun 2024
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Manager

Product

The problem with the system is that someone will come in and we will get discharge instructions for...

Jun 2024
||
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Manager

Operations, Product

Elsevier's system has some features that I like. There are different literacy levels for the system,...

Jun 2024
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Director

Operations, Product

I would say that Elsevier is definitely the leading vendor when it comes to their system's ease of...

May 2024
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Director

Loyalty, Product

We had some trials and tribulations when the vendor acquired ExitCare. Essentially, Elsevier was...

May 2024
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Director

Relationship, Value

I feel much better about us receiving our money's worth from Elsevier than I do from other vendors....

May 2024
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Director

Culture

Elsevier has done demos for us several times. They have done a great job with those and with...

May 2024
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Analyst/Coordinator

Product

I don't see any way that the product's ease of use for patients could be any better.

May 2024
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Analyst/Coordinator

Product

One outcome of the product is that there are data points that we can find because the product...

May 2024
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Analyst/Coordinator

Relationship, Product

We get feedback about the product being so complicated. To me, it is 90% intuitive. It is just not...

May 2024
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Director

Loyalty, Relationship

We brought content suggestions to Elsevier, and they have taken them into consideration. I believe...

May 2024
||
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Director

Relationship, Operations

Our organization didn't keep up with taking all the regular content updates in an effective manner,...

May 2024
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Director

Product

Elsevier could think about the amount of paper involved with the text handouts. I don't like the...

May 2024
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Director

Loyalty, Operations, Product

I do think Elsevier needs to look at the grade level of the material in Interactive Patient...

May 2024
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Director

Loyalty

Interactive Patient Education is very thorough and very easy to use. And we use another vendor for...

May 2024
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Director

Relationship

I don't know that Elsevier is as quick to respond regarding Interactive Patient Education as they...

May 2024
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Director

Product

The system is not easy because patients need to follow a manual process to add things. I know that...

Apr 2024
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Director

Relationship

The support has actually gotten better. In the past, I didn't always hear back from them. The last...

Apr 2024
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Director

Operations, Product

Some users have had issues with some of the content in the education. A lot of times, the content is...

Apr 2024
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Director

Relationship

We know when things are being retired, but sometimes I need more awareness. One representative I...

Apr 2024
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Director

Operations, Product

Patients can read things or access video education. Elsevier provides two methods of access, which...

Apr 2024
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Director

Relationship

There isn't really any support necessarily, but Elsevier provides us with what is coming, and we...

Apr 2024
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Director

Product

We have a big gap with languages that constantly comes up. Elsevier says that we are licensed for 13...

Apr 2024
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Manager

Operations, Value

Every once in a while, we find something that needs to be adjusted. We have customized some of the...

Feb 2024
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(0)
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Manager

Relationship

We have gone through quite a few staff changes with our Elsevier representatives. We have had...

Feb 2024
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(0)
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Manager

Operations, Product

We use Elsevier's product in a couple of different ways. We have the patient connector where...

Feb 2024
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(0)
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Manager

Operations, Product

In general, the content in the system is patient friendly, meaning it is at a good reading level....

Feb 2024
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(0)
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Manager

Loyalty, Value

Elsevier is very competitive in the marketplace. In the past, we considered replacing Elsevier, but...

Feb 2024
||
(0)
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Manager

Relationship

Elsevier is very good when it comes to their customer service. When we have issues or things like...

Jan 2024
||
(0)
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Manager

Operations

When we need any training from the vendor, they will provide good support. The best training we get...

Jan 2024
||
(0)
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Manager

Operations, Product

We have more than one EHR, and Elsevier's product integrates with all of our EHRs very well....

Jan 2024
||
(0)
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Director

Operations, Product, Value

The most recent significant outcome that we have experienced as a result of engaging with Elsevier...

Jan 2024
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Director

Relationship, Operations, Product

Elsevier will do what we ask them to, and we have never really had to worry about the system's...

Jan 2024
||
(0)
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Director

Operations, Product

Elsevier doesn't have enough pediatric content. It would be nice to have more videos that were...

Jan 2024
||
(0)
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Director

Value

The quality of Elsevier's work is good, so I would give their product quality a top rating, even...

Jan 2024
||
(0)
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Director

Loyalty, Operations, Product, Value

I would definitely tell others to take advantage of the fact that they can link content to their...

Jan 2024
||
(0)
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Director

Product

I have found that clinics like the system. Its pictures and descriptions are good. Occasionally,...

Jan 2024
||
(0)
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Director

Relationship, Operations

Elsevier's support team is very knowledgeable about their products, and that team offers a wide...

Jan 2024
||
(0)
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Director

Loyalty

The system has an upgrade that we could use for videos, feature interactions, and disease processes....

Jan 2024
||
(0)
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Director

Operations, Product

Two of the biggest strengths of the product are that Interactive Patient Education comes in multiple...

Dec 2023
||
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Director

Product

Although Elsevier has improved the readability of some of the patient education by having bullet...

Dec 2023
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