Interactive Patient Education
Filtered view: All

Subject Expert
Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

The product is interactive and customizable, but it doesn’t drive tangible outcomes because we can't...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Initially, Elsevier said the system was very integrated with our EMR. They had a lot of great...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we could upload our own content into the database, that would be really great because then the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier is fairly good at listening to and meeting our needs. Elsevier has made strides in their...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier just changed their interface, and they did really great.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There were so many people involved with the Elsevier negotiation, and we got a lot of support. I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do all the training for the product ourselves. We don't really have any support in that way....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of our communication with Elsevier is through our EMR vendor. We attend webinars that Elsevier...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The content is meeting our needs. We are getting the latest in terms of technology. We are able to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am working with a very responsive individual at Elsevier. In terms of keeping us in tune with the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's technical team seems to be a little lagging. There are still things that need to be...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For upgrades, we just get the updated file and upload it. There is really nothing to it. The process...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier has a very eloquent solution. I don't have statistics from patients to back that up, but...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The quality of the implementations we have had with Elsevier in the past has been very high, and the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier is very responsive. We have regular conversations with them. They respond to emails...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Even with Elsevier’s tools in place, there is still an opportunity to close gaps in our HCAHPS...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy this product again. However, I think that Elsevier has optimized their content and the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier charges us for every little thing. There are times where they will offer something to us...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has made improvements to the consistency of their educational methods and the system's...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Elsevier, I sometimes think that we are paying for the name and not the product. It is like...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whether I would recommend this system to a peer or friend would depend on what they were looking...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier has gone through a lot of really good growth, especially recently. During the pandemic,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are figuring out how to do better at making the public aware of the value of the product's...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product will be the wave of the future. We will have to provide educational information...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have never had an issue with getting an answer from the support people or setting up a meeting...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier's solution is a good product. We work with the vendor diligently. They have great...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't found a vendor that keeps every single promise that they make. Elsevier is like that too,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier gets their end users involved from the beginning when they start rolling a product out. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can capture education from Elsevier in our medical record. We then use the data and information...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We chose Elsevier to be the content provider for most of our videos because it would be easier for...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What we would like to see in the very near future is for certain patients to have access to the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only time Elsevier reaches out is in response to us reaching out initially. There is no...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would like Elsevier to provide more of their own advertising. As far as their availability at our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I like that Interactive Patient Education is interactive. It helps keep the users engaged and really...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is very responsive. We have dedicated people who I can always count on and either call or...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has a lot of easy-to-read handouts for both the patient and provider, so that makes it...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Not only are we keeping the product; we are expanding it as well. The product is comprehensive, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some places where I think synonyms are needed when we are researching some of the titles....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier has an incredible editorial team. They are very methodical about ensuring that their...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier has been in the patient-education business for a long time. They have learned a lot along...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In a year, I believe that we will have changed over to Elsevier's FHIR technology. That will prevent...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have access to Elsevier's online patient education, but it isn't great. We don't use that. The...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would tell potential customers to be cautious about contracts when it comes to bundling. Sometimes...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The search functionality in Interactive Patient Education's outfacing-website package isn't great....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are not yet using Elsevier's FHIR technology. We still upload content to our EMR manually. That...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Elsevier's system generates exactly what we want from the chart. All the pertinent patient...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I would love to see better integration between Elsevier's system and our EMR. We have an interface,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles