Interactive Patient Education Comments

 

Featured  Reports

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/18/2021 6:57:20 PM and Model.EvProductId = 2925

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

ROI / Cost (care and feeding)

We have used services and gotten all sorts of work out of Elsevier, and I have not received...

Dec 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Elsevier hasn't done any training with our end users; that is not part of the model. And there is no...

Dec 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I have not experienced nickel-and-diming. I am not always privy to the contracts. How likely I am to...

Dec 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Elsevier has partnerships with different vendors because they are a content supplier. In terms of...

Dec 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Sometimes, it takes time to get what we are asking Elsevier for. There are still some things in...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

There are some things lacking with Elsevier, and that is just how the situation is. But Elsevier has...

Nov 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The current integration between Elsevier and one of our EMR vendors is terrible. I use the Elsevier...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Elsevier wasn't on my side before. Using the product has been a very good experience. Care planning...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The discharge instructions that patients get with the Epic system is ExitCare, but the vendor for...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Now that I have discovered that Elsevier is our vendor for the discharge instructions product, I...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

Elsevier is more receptive than our other vendors. Elsevier is accessible, and their support people...

Oct 2020
 Helpful

 or  to see details.

Manager

Future Outlook

As far as I know, this product is part of our long-term plans. With the COVID-19 pandemic, there is...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I feel that Elsevier is very broad, and I appreciate that. They have skills that they use for the...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Elsevier has kept their promises. Their implementations and upgrades have been good. The vendor has...

Oct 2020
 Helpful

 or  to see details.

CMIO

Service and Support

The training we received on the product was really wrapped into our Epic training. The vendor is...

Oct 2020
 Helpful

 or  to see details.

CMIO

Interfacing and Integration

The vendor usually does a really good job. The system is so tightly integrated with Epic’s system...

Oct 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

The system is part of our long-term plans. It is kind of intertwined with another system we use....

Jun 2020
 Helpful

 or  to see details.

CFO

Other Observations & Comments

The software generates an exit care report based on a visit. The scope of the product is very limited....

Jun 2020
 Helpful

 or  to see details.

CFO

Interfacing and Integration

The system is very integrated with a different system. We have to load the Elsevier system in a...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I don’t know how much we paid for the product, but I think we got a good deal. I can’t rate the...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I figure our satisfaction in a year from now will be about the same. I don’t think the vendor is...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I am using the product more now than I was a year ago. Now, I am trying to use it and get more...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor executives check in and see how things are going. I have been pleased with the executives...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would tell others looking at the product that the vendor’s videos are excellent and that I really...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Things with the vendor have been fine during the COVID-19 crisis. We are working from home and have...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The only complaint I have about Elsevier is that we purchased all the videos and the PDFs but didn’t...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our vendor representative is very good at keeping us up to date and letting us know what is going...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The mode in which new technology is delivered is a little clunky, but the technology is great. In...

May 2020
 Helpful

 or  to see details.

Manager

Technology

During the COVID-19 crisis, Elsevier has done a really good job of creating a website that is...

May 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Our clinicians sometimes need to find creative ways to make things work in the system. We sometimes...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

Elsevier has done a lot in the last few months in terms of updating and improving their quality....

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We need to finely separate the information, and that is something the vendor is working on. We also...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Elsevier’s timeliness on responding to requests still needs some work. It has improved, though.

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

What we have seen, and our interactions we have had with Elsevier have been very positive. We are...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The initial and ongoing training was acceptable. We are working with the vendor to learn the system...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The integration is a little bit challenging, but we are newer to it, so we may still be in the...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor collaborates with our enterprise vendor, but I think they both could add a little more...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor executives come to meetings and are very responsive to our concerns and recommendations....

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our patients are able to see outcomes. They can click on videos, and then those videos integrate...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The product is not cheap. My leadership team members are thankful for the product, and they would...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We are looking forward to the new content that we will get with our new upgrade. The upgrade will...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The solution is intuitive. It is working for us, and I am seeing improvements. We have challenges at...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would very likely recommend the solution to a friend. I have dealt with other vendors for...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

If the decision were up to me, I would not purchase the system again. It is the only solution that...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We don't really use the system to its full capacity. The system needs a new user experience. It...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The tools to administer the program are incredibly obtuse, and it is difficult to find what we are...

Feb 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor could definitely reach out to their clients directly and try to be more proactive in...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would tell others that the system is like a bare bone. When users need some quick discharge...

Feb 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Elsevier has been very good to work with. They provide us with information and help guide us with...

Jan 2020
 Helpful

 or  to see details.

Director

Technology

There is more technology available to use than what we implemented. We haven’t had the bandwidth...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We would like to get more utilization results on what is being used within the system at a high...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

Elsevier has been responsive to our feedback around what is and isn’t working. The vendor works very...

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The solution’s user interface and usability are good, but they could definitely be improved. We are...

Jan 2020
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports