Interactive Patient Education Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Operations
The training for the solution is really good and clear cut. The solution doesn’t take any effort on...
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Product, Value
Prior to the PatientPass feature in Eslevier's patient education suite, we didn't have any kind of...
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Relationship, Operations
Elsevier has a great library of content, and they do a good job at making sure it is evidence based...
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Relationship
The Elsevier team members are very helpful in sharing what they think we should do with Interactive...
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Relationship
I have a contact at Elsevier who is very quick to respond. They are great. We have also met with the...
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Product
We would like the patient’s education to be a little easier than patients having to go into their...
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Operations, Product
Interactive Patient Education is easy for the patient to use because it is already automated and...
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Operations, Product
I use Interactive Patient Education primarily to load in our custom education content. There is a...
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Loyalty, Operations
It would be great if Elsevier had a training program. Right now, we have created all our own...
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Operations, Product
The fact that Elsevier seems to review things frequently is a strength of theirs. Multiple times a...
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Relationship
When we get help from Elsevier, things are great. The vendor is good about escalating our concerns...
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Operations, Product
There was an issue with the last round of upgrades, and I don't know if that was actually due to our...
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Product
There is probably slight room for improvement in Interactive Patient Education’s product...
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Relationship
With Elsevier, there is a generic email to submit questions to. The turnaround time is very long,...
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Relationship
When I first started using Interactive Patient Education, everything was great. Then things got...
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Culture, Relationship
Our health system doesn't have a regular area representative from Elsevier who checks in with us to...
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Loyalty, Operations
We haven't had any issues with the system. We chose Elsevier for their competency program, but now,...
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Relationship
Our health system had some concerns during a recent meeting, and Elsevier not only addressed those...
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Operations, Value
The instructions for Interactive Patient Education are pretty good and simple. If there is a...
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Product
Interactive Patient Education is in a pretty steady state. It does what it does well, but it hasn't...
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Loyalty, Product
I would compare Elsevier's system to other patient education systems before purchasing it again....
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Operations, Product
Elsevier's system is built into our EMR. We try to mostly use Elsevier's content, but there are some...
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Product
The problem with the system is that someone will come in and we will get discharge instructions for...
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Operations, Product
Elsevier's system has some features that I like. There are different literacy levels for the system,...
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Operations, Product
I would say that Elsevier is definitely the leading vendor when it comes to their system's ease of...
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Loyalty, Product
We had some trials and tribulations when the vendor acquired ExitCare. Essentially, Elsevier was...
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Relationship, Value
I feel much better about us receiving our money's worth from Elsevier than I do from other vendors....
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Culture
Elsevier has done demos for us several times. They have done a great job with those and with...
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Product
I don't see any way that the product's ease of use for patients could be any better.
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Product
One outcome of the product is that there are data points that we can find because the product...
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Relationship, Product
We get feedback about the product being so complicated. To me, it is 90% intuitive. It is just not...
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Loyalty, Relationship
We brought content suggestions to Elsevier, and they have taken them into consideration. I believe...
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Relationship, Operations
Our organization didn't keep up with taking all the regular content updates in an effective manner,...
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Product
Elsevier could think about the amount of paper involved with the text handouts. I don't like the...
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Loyalty, Operations, Product
I do think Elsevier needs to look at the grade level of the material in Interactive Patient...
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Loyalty
Interactive Patient Education is very thorough and very easy to use. And we use another vendor for...
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Relationship
I don't know that Elsevier is as quick to respond regarding Interactive Patient Education as they...
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