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Interactive Patient Education Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

801-404-5273

 
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Analyst/Coordinator

The vendor is very responsive. We have dedicated people who I can always count on and either call or...

Jul 2021
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Analyst/Coordinator

The vendor has a lot of easy-to-read handouts for both the patient and provider, so that makes it...

Jul 2021
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Director

Not only are we keeping the product; we are expanding it as well. The product is comprehensive, and...

Jul 2021
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Director

There are some places where I think synonyms are needed when we are researching some of the titles....

Jul 2021
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Director

Elsevier has an incredible editorial team. They are very methodical about ensuring that their...

Jun 2021
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Director

Elsevier has been in the patient-education business for a long time. They have learned a lot along...

Jun 2021
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Director

In a year, I believe that we will have changed over to Elsevier's FHIR technology. That will prevent...

Jun 2021
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Director

We have access to Elsevier's online patient education, but it isn't great. We don't use that. The...

Jun 2021
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Director

I would tell potential customers to be cautious about contracts when it comes to bundling. Sometimes...

Jun 2021
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Director

The search functionality in Interactive Patient Education's outfacing-website package isn't great....

Jun 2021
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Director

We are not yet using Elsevier's FHIR technology. We still upload content to our EMR manually. That...

Jun 2021
||
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CFO

Elsevier's system generates exactly what we want from the chart. All the pertinent patient...

Jun 2021
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CFO

I would love to see better integration between Elsevier's system and our EMR. We have an interface,...

Jun 2021
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Analyst/Coordinator

I collaborate very closely with one of the vendor's people for Interactive Patient Education, but...

Apr 2021
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Analyst/Coordinator

I am working with both Elsevier and our EMR vendor to try to get content integrated more smoothly. I...

Apr 2021
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Analyst/Coordinator

We are trying to use the videos that we have gotten for Interactive Patient Education. Those videos...

Apr 2021
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Analyst/Coordinator

I was impressed that some of the vendor's COVID-19 content came out as quickly as it did. The vendor...

Apr 2021
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Analyst/Coordinator

I have met with Elsevier's executive team on multiple occasions. They are always there when we need...

Apr 2021
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Analyst/Coordinator

Interactive Patient Education's ease of use depends on the logical competence of the user. I have...

Apr 2021
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Director

I do not believe our intent is to replace Elsevier’s system at this point. Some of the educational...

Mar 2021
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Director

We are not really looking at changing our product for patient education that is integrated into...

Mar 2021
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Director

During the implementation process, Elsevier was very responsive, and they followed through. They...

Mar 2021
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Director

The vendor's support is very receptive. The support people email me back right away. Even with the...

Mar 2021
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Manager

I don’t see us moving away from the solution any time soon, but that is mostly due to a lack of good...

Mar 2021
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(0)
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Manager

Executive involvement from Elsevier is pretty much nonexistent. I don’t think any leaders from...

Mar 2021
||
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Manager

The quality of the support is horrible. We don't even try to go through customer care; we go...

Feb 2021
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Manager

We do like that Elsevier has everything updated with The Joint Commission and OSHA. We like that we...

Feb 2021
||
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Manager

Things are stagnant. We are doing so many things virtually, but we can't upload things because the...

Feb 2021
||
(0)
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Manager

Nickel-and-diming is the one thing we have never run into. But we feel that Elsevier keeps us out of...

Feb 2021
||
(0)
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Manager

We are so unhappy with Elsevier. We have already started having conversations about transitioning...

Feb 2021
||
(0)
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Director

There is a lot of need for our chronic population and our groups of patients who we are remotely...

Feb 2021
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(0)
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Director

The vendor's upgrades are going to be automated, and there is a big advantage to automating the...

Feb 2021
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(0)
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Director

Elsevier does what a lot of vendors do by offering different products, and there is a charge for...

Feb 2021
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(0)
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Director

Elsevier showed an ability to push out information based on the care plan and to have the...

Feb 2021
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(0)
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Director

There are areas that we have where we are removing some of the previous education pieces and...

Feb 2021
||
(0)
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Director

We would take a hard look around before buying Interactive Patient Education again. We are trying to...

Feb 2021
||
(0)
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Director

I have put in requests to Elsevier about knowledge gaps that I have found. I notify Elsevier on...

Feb 2021
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(0)
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Director

The one thing we can’t do in the resource center of Interactive Patient Education is pull a content...

Feb 2021
||
(0)
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Director

In the time of COVID-19, we are very discretionary about how we spend our money. Elsevier is...

Feb 2021
||
(0)
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Director

The vendor is very open to hearing suggestions, and they even solicit suggestions. The vendor is...

Feb 2021
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(0)
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Director

Elsevier can tell us how many times patient education was accessed across the enterprise, but I...

Feb 2021
||
(0)
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Director

It is easy to pull the content from Interactive Patient Education, and it is easy to enter special...

Feb 2021
||
(0)
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Director

Elsevier purchased ExitCare and took it over. We used ExitCare first. I have not seen a lot of...

Feb 2021
||
(0)
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Manager

We have used services and gotten all sorts of work out of Elsevier, and I have not received...

Dec 2020
||
(0)
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Manager

Elsevier hasn't done any training with our end users; that is not part of the model. And there is no...

Dec 2020
||
(0)
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Director

I have not experienced nickel-and-diming. I am not always privy to the contracts. How likely I am to...

Dec 2020
||
(0)
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Director

Elsevier has partnerships with different vendors because they are a content supplier. In terms of...

Dec 2020
||
(0)
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Manager

Sometimes, it takes time to get what we are asking Elsevier for. There are still some things in...

Nov 2020
||
(0)
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Manager

There are some things lacking with Elsevier, and that is just how the situation is. But Elsevier has...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

The current integration between Elsevier and one of our EMR vendors is terrible. I use the Elsevier...

Nov 2020
||
(0)
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Director

Elsevier wasn't on my side before. Using the product has been a very good experience. Care planning...

Nov 2020
||
(0)
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Manager

The discharge instructions that patients get with the Epic system is ExitCare, but the vendor for...

Oct 2020
||
(0)
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Manager

Now that I have discovered that Elsevier is our vendor for the discharge instructions product, I...

Oct 2020
||
(0)
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Manager

Elsevier is more receptive than our other vendors. Elsevier is accessible, and their support people...

Oct 2020
||
(0)
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Manager

As far as I know, this product is part of our long-term plans. With the COVID-19 pandemic, there is...

Oct 2020
||
(0)
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Manager

I feel that Elsevier is very broad, and I appreciate that. They have skills that they use for the...

Oct 2020
||
(0)
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Manager

Elsevier has kept their promises. Their implementations and upgrades have been good. The vendor has...

Oct 2020
||
(0)
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CMIO

The training we received on the product was really wrapped into our Epic training. The vendor is...

Oct 2020
||
(0)
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CMIO

The vendor usually does a really good job. The system is so tightly integrated with Epic’s system...

Oct 2020
||
(0)
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