Beacon Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Product
I like that there are so many Epic users across the United States. We can access Care Everywhere and...
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Operations
For training, Epic will send out things for us to watch or tell us to read through printouts, and...
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Operations, Product
The vendor doesn't always think about the clicks in the system. Instead, they think about making the...
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Product
When it comes to reporting in the system, there are many different levels of an order. The system...
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Relationship
The Epic executives I deal with are good at their jobs, and there are escalation points.
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Product
The infusion module in Beacon is tough and clunky for end users, especially when it comes to...
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Product
Usability and treatment protocols are some of Beacon’s strengths. Also, the solution does thorough...
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Value
With Epic, we pay when we first implement a module, and there are also yearly fees. The vendor...
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Operations
Epic is good at organizing training and getting their customers to come up with a good training...
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Product
Beacon can be a little clumsy sometimes, so there are probably opportunities within our organization...
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Product
Beacon works fine most of the time. It serves our needs, and people understand how to use it.
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Relationship, Product
We got some upgrades for Beacon, and we gained a whole lot of functionality that we didn’t have...
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Relationship, Product
When it comes to Beacon, it is hard to point to things that we would like to see Epic improve. There...
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Relationship
The technical support that we get from Epic for Beacon is excellent. We have a technical support...
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Operations, Product
Everyone struggles with all of Epic's systems. It is never as easy to use those systems as we would...
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Loyalty, Relationship, Operations, Product
Epic has done a web migration and has gone to Hyperdrive. They put all their resources into their...
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Product
Beacon works as promoted but isn't the most efficient thing. With Hyperdrive, some of what Epic felt...
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Operations, Product
Normally, I would give the ease of use for end users a higher rating, but Epic’s therapy plan, which...
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Operations
Epic does not support go-lives. They provide support, but Epic hasn't been on-site for anything that...
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Relationship, Product
Epic does a pretty good job of supporting our organization’s interoperability goals. One thing about...
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Loyalty
There are only a few players in this space. Once we commit to one of the players, we are never going...
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Product
The problem with Beacon is that it is very configurable. It is like going into a store and really...
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Relationship, Product
There is always room for improvement regarding Epic’s delivery of new technology. The speed of the...
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Relationship, Value
I am pretty happy with Epic. We always want more functionality, especially if we know what is...
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Relationship, Product
Epic understands the nuances of oncology care, and it is nice that they have taken the time to...
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Operations, Product
The good and bad thing about Beacon is that there are 100 ways to do one thing. That is a...
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Loyalty, Product
Radiation is the big portion that doesn't integrate with Beacon, and there is also some cancer...
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Loyalty, Relationship
Epic is very proactive in terms of letting us know that there is going to be an issue, and they are...
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Product, Value
I feel like the tangible outcomes are there, but sometimes the reporting isn’t there, or maybe we...
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Relationship
Sometimes Epic says Beacon is going to do a bit more than we think. Whenever we have an upgrade or...
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Operations, Product
We answer a lot of questions for the end users. After we show them how to use Beacon, they get it,...
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Product
Beacon puts information in a readable format. It keeps patient safety in mind because there is a...
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Loyalty, Product
We want the ability to have road maps in the system. That is something that we have wanted for a...
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Operations
After the implementation, there was a lot of broken stuff that we had to fix. There could have been...
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Product
There are a lot of things in Beacon that are not intuitive at all, and we have to spend a lot of...
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Product
One of the biggest problems with Beacon is that for an infusion nurse, there is not one place to go...
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Product
One of Beacon's downfalls that is specific to treatment plans is that sometimes a provider will go...
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Product
The part of Beacon that doesn't really meet our needs very well is the radiation oncology part....
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Product
Beacon is actually very complicated. What the product really brings to the table are care plans for...
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Product
The problem with Beacon is that we only see a little slice of the orders of the care plan within the...
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Relationship
We would appreciate it if the vendor were more responsive to design tweaks and suggestions from the...
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Product
Our physicians and nurses find Beacon and our EMR’s general operability difficult with multiple clicks....
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Product
The navigation part of the product continues to be a frustration for our clinicians with the...
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Product
Beacon is very comprehensive, and it is a safe and effective way to manage chemotherapy. It would...
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Relationship
Epic keeps their promises. Sometimes we have to push them to get the work done; we tend to be early...
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Relationship
Epic is very responsive, and they try to get things done. If Epic gets a problem reported to them,...
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Product, Value
Beacon is necessary and very useful. It assists the physicians with getting the appropriate...
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Operations, Product
I like that Beacon is user friendly and that we can train Beacon to use a protocol. As long as the...
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Product
I would like to see order groups enhanced in Beacon. I would like different functionality that would...
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Culture, Relationship
Epic may have a vision, but they don't advertise it or share it well. From an end-user perspective,...
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Operations, Product
Beacon is very complex, especially for providers. There are a lot of pieces to it, and no one...
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Product, Value
Beacon needs a lot more integration with NCCN guidelines. There is so much touted opportunity that...
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Culture, Value
Epic is expensive, but if I wanted separate modules and separate hardware for all the things we...
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Product
If a health system uses Epic's EMR, integration is the easiest thing. Other sites can essentially...
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Loyalty, Product
Two locations can have the product, but if the locations are not on the same instance, then things...
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Operations
During the implementations, we need more specific details about how to get the information to users....
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Product
Beacon feels like a safe. It works just fine. It isn't wild or crazy.
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Product
Beacon’s interoperability with specific products is a little bit lacking.
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Operations
I don't know of any promises that Epic has broken. They have done a good job, and I don't know how...
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Operations
Epic has ongoing training and continuing education, and they also have information databases that...
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Relationship
We have one primary representative from Epic, and they do an excellent job. They are able to get...
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Operations
Epic develops modules to train analysts, and they make us recertify. In terms of provider training,...
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Product
I feel safer using Beacon than having a provider just put in orders. Beacon does what Epic says it...
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Operations, Product
We are pretty happy with the chemotherapy because the functionality is very robust. We could pretty...
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Loyalty, Relationship, Product
The infusion part is a simplified version. Epic could make it just as complicated as other parts,...
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Relationship
We meet with tech support people, and they always support us when there are issues or questions that...
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Operations
Epic does deliver what is in the upgrades, and they also have training information. They answer...
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Product
The product significantly supports our interoperability goal. If we were on separate oncology...
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Product
Beacon is good at helping us manage the increasing complexity of oncology treatment. It enables...
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Relationship
I typically go through our Epic analyst for support because we have good, close-working...
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Product
Beacon is user friendly in its format and layout. I like the ability to flip between inpatient and...
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Product
We can have multiple therapy plans in Beacon, so when a patient has two therapy plans applied to the...
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Product
There is room for improvement in the product’s automatic biosimilar interchange functionality. The...
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Product
We needed nurses to help provide coverage of oncology infusion areas inside of our ambulatory...
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Operations, Product
As Epic upgrades things, little hiccups are sometimes created in Beacon. The hiccups definitely...
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Relationship
Epic is very cautious when they make a commitment because they know they will stand by what they say....
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Product
There are a lot of different cancer registries to integrate with, and that requires a lot of...
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Product
We have been on Beacon for a while. We like its integration with Epic's EMR, and we appreciate its...
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Relationship, Product
There are some areas where Beacon falls short, but we are able to have discussions with Epic, and...
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Relationship
We feel like we have a good relationship with Epic, and we get executive involvement for their EMR,...
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Relationship
The vendor's support people are good and responsive. I would like to see more expertise from the...
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Relationship, Operations, Product
Epic releases quarterly updates, but there aren't always a lot of new things to add. However, it is...
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Product
We would like to see the system's ease of use improve. Also, many of our clinicians feel like the...
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Value
Epic's systems are really expensive, and it has been difficult for us to understand the dollars that...
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Product
We are happy with Beacon, and we have no concerns about it. We like the treatment and therapy plans...
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Product
Beacon is easy for the nurses to use because it is well integrated with the pharmacy tool and the MAR....
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Loyalty, Relationship, Product
There is a lot of back and forth. We will ask for something, and then Epic will say that it will be...
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Product
Beacon is more user friendly than before, but one of Epic’s latest upgrades has added way more...
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Product
We are able to build Beacon and have it set how we want. We can customize what we want in the system...
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Relationship, Operations
One thing Epic could do for us would be to give us our own feedback. As our analysts or consultants...
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Operations, Product
We have done enough upgrades with Epic that we are in a bit of a rhythm. There are always additional...
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Relationship, Operations
Our partnership with Epic has gone well. Epic has provided a lot of support and additional services...
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Operations, Operations
We are not 100% convinced that the product's setup is optimized. We want training to ensure that our...
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