Beacon Comments

 
 View Product Scores

Featured  Report

Medical Oncology 2019: Customer Pain Points and Critical Success Areas
Medical Oncology 2019:
Customer Pain Points and Critical Success Areas
March 2019
View Report
View Related

Preferences

   Bookmark

Give your feedback

Rate it!
Current Time Inside Cache Tag Helper: 9/24/2020 7:11:32 PM and Model.EvProductId = 287

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

Manager

Functionality and Upgrades

In the past, we customized a lot of Epic's system. This past year, we went through a reinstall where...

Aug 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

In an oncology scheduling model when looking at treatment plans, start dates, pharmacy integration,...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When it comes to technology these days, I can go on my iPhone and figure things out most of the time...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

There is support when it comes to Beacon. The Beacon treatment plans are the foundation of the...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Beacon is a good product, but it is not living up to its full potential. There is a lot of potential...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

I don't have a lot of interaction with Epic. They have come on-site a few times to do segments and...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Enhancements that are beneficial to oncology are few and far between. I have seen some of the things...

Aug 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Epic is always trying to catch up. If they could integrate with the Commission on Cancer standards,...

Aug 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We don't use Beacon to its fullest potential. However, what we do use is great and works very well....

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The concept of treatment plans works well in Beacon. The ability to organize information into one...

Jul 2020
 Helpful

 or  to see details.

Physician

Future Outlook

I think my satisfaction will improve in a year. Beacon is probably a little slower right now because...

Jul 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

Once we got used to the system, placing an order was pretty efficient. The product allows ancillary...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

I know that we aren't using Beacon to its full potential, but I like that Beacon is integrated with...

Jul 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

Beacon is clunky to a certain extent. It would be great if Epic could make the product easier to...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the options for treatment plans in Beacon. The system works well and is organized very well.

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

I would absolutely buy Beacon again. Epic eventually keeps their promises. If there is something...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

During the COVID-19 crisis, I have seen a few other clinics with little buttons that tell them...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is part of our long-term plans. If I had to leave my current job, I would choose to work...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I rate Epic a little lower on ease of use because there are three or four different ways to do the...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like that data can be entered into the product by a fellow and then cosigned by the attending...

Jul 2020
 Helpful

 or  to see details.

CNO

Implementation and Training

Beacon has been a difficult system to set up. We had several challenges getting Beacon to work for...

Jun 2020
 Helpful

 or  to see details.

CNO

Interfacing and Integration

Beacon works well with all of our Epic systems. One of the benefits of Epic is that all of the...

Jun 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I see so much potential in the product. I just wish that Epic understood the care of cancer...

Jun 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I like that Beacon is evidence based and is connected to our decision support software. That gives...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

In terms of how our dictation software works with Beacon, I don’t think there is a specific tool for...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

Epic has been supportive through any issues that have come up during this COVID-19 crisis. With...

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We would choose Epic again if starting over. I have worked with many other EMR vendors, and I would...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

I would rate Epic’s phone and web support highly. Having experienced other systems, I would say that...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One thing that we have implemented is an intelligent medication section for outpatient oral...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Overall, I think Beacon is great. I think it is a great improvement from what we were doing before....

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It would be nice if there were some development as far as therapy plans go. In the therapy sections,...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

During the COVID-19 crisis, we have been working on the inpatient side of Beacon and getting some...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We went from paper to Beacon, and I think it is nice to have a way for the treatment plans to be...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

My perspective and a physician’s perspective are a little different. Being able to stage a treatment...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic has quarterly releases, and that is something new. Institutions can choose how far behind they...

Apr 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

Within the general product contract, the vendor doesn’t bill for every small item. As we request...

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Epic certainly provides training out of the box for all upgrades and products. Our institution has...

Apr 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

When we discuss Beacon, many people only think about Beacon’s treatment plans. But Beacon is also...

Apr 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Most providers will have a very difficult time separating out the Beacon product from the rest of...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had to do some custom building in order to meet current needs around biosimilars and other...

Apr 2020
 Helpful

 or  to see details.

Director

Service and Support

Epic has patient safety events whenever there is a potential risk that is identified to them from...

Apr 2020
 Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

I like the product because the features are always pointing at other parts of the Epic system, so we...

Mar 2020
 Helpful

 or  to see details.

Physician

Interfacing and Integration

The data links in Beacon should be better staged. Those are a struggle. The product is supposed to...

Mar 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

I like the fact that the product is seamlessly integrated with the rest of the EMR. That makes it...

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Even though our physicians howl and scream, Epic provides a superior product in terms of patient...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic does quarterly updates to the system. I don't know whether we have the latest version, but it...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

Epic could flush out support for the oncology model a bit better as well as for the new programs...

Mar 2020
 Helpful

 or  to see details.

Director

Future Outlook

Epic is responding to the problems with the UI. That being said, we can definitely tell that the...

Mar 2020
 Helpful

 or  to see details.

Director

Lessons Learned

On the Epic side, it is important to make sure that we build the protocols up front and that they...

Mar 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

It would be nice if Epic had an integrated platform for radiation oncology. It would be great if...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

I would rate Epic pretty high in terms of proactive service. Epic is very good at driving tangible outcomes....

Mar 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The system provides exactly what the vendor says it will provide. Epic’s system is integrated, and...

Mar 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The quality and effectiveness of Epic’s implementation services are pretty good. They have those...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic was built on a platform for the ED or inpatient visits. In radiation oncology, we do series...

Mar 2020
 Helpful

 or  to see details.

Director

Lessons Learned

If I had to do things again, I would probably run everything out of the other system we use. I would...

Mar 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

In terms of nickel-and-diming, Epic definitely charges us by the module. We have to add people on....

Mar 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The only way we can order facility administrative chemotherapy is through Beacon. That has given us...

Mar 2020
 Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

The vendor is nickel-and-diming us. I really don’t think they should be charging us an...

Mar 2020
 Helpful

 or  to see details.

Physician

Lessons Learned

The number one thing I would want executives at Epic to know about Beacon is that...

Mar 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

Beacon does a lot of things particularly well. The design of the protocol and treatment plan are...

Mar 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

It is truly frustrating that we are unable to preconfigure the build for inpatients and outpatients...

Mar 2020
 Helpful

 or  to see details.

Physician

Implementation and Training

We had a miserable experience with our initial implementation because of the lack of continuity in...

Mar 2020
 Helpful

 or  to see details.

Physician

Implementation and Training

There are problems with the way that Epic's training is set up initially; the training is too...

Mar 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The ease of use for end users is getting better, but the system is still very complex.

Jan 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

I would highly recommend Beacon to others. I would tell people that Beacon is an excellent product,...

Jan 2020
 Helpful

 or  to see details.

CIO

Relationship

Most vendors overpromise and underdeliver, but Epic is just the opposite. They underpromise and overdeliver....

Jan 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The system is working very well. We are more efficient and safe, and we are delivering better care...

Jan 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

There is great interoperability between the EHRs at different institutions, but we would like to see...

Jan 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Since implementing Beacon, we have been doing very well from a financial standpoint. A big part of...

Jan 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

We are truly partnering with Epic. Some of the key people that helped us implement the system years...

Jan 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Beacon is part of our overall EHR, so I would buy it again because it integrates well. Beacon is...

Jan 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Epic charging for every little thing has nothing to do with the module. That is an organizational...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic’s training is very good, but our doctors struggled to learn Beacon. I always think there is...

Jan 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We use Beacon in our infusion center, and we have infusion center patients in our inpatient setting....

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

We don’t see much executive involvement from Epic. Epic very seldomly develops things on the Beacon...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With Beacon, patients get their therapy. They get it on time, and that is the only measurement or...

Jan 2020
 Helpful

 or  to see details.

CMIO

Relationship

Epic is great. We had a really great account manager a couple of years ago. I still kind of miss...

Jan 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We like having Beacon, but we have had two major problems with it. Although, before this, we were on...

Jan 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Right now, Epic has all hands on deck to get on the web; that is where most of their development is...

Jan 2020
 Helpful

 or  to see details.

CMIO

Relationship

Epic tells us that they will do something, and then they do it. They keep their promises.

Jan 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We can use Beacon to do infusion protocol for ambulatory care. I think that is called a therapy...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I am not really involved with the charges, but I don't think Epic charges us for every little thing....

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Everything is not perfect. There could be fewer clicks on a few things because I use Beacon all the...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Beacon is really challenging to use, particularly for people who don’t use it very frequently; they...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The training for Beacon is really challenging because we have to train so many different people. We...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Epic’s model for ongoing training is to put all the material out there and leave it up to us to read...

Dec 2019