Beacon Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
We are still having issues with our staff members not being able to see lab orders in the system. We...
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Product
I like Beacon because it has a lot of shared information. For example, we can see whether a primary...
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Relationship, Operations
Epic's support is okay. When we were working with another vendor, that vendor wasn't only on-site...
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Product
We are still working out some of Beacon's kinks, but I think that is more because we have a...
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Product
Epic is releasing new tools, but they are a bit slow. Epic's new tools aren't quite as sophisticated...
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Relationship
I think Epic does a reasonable job. They are accelerating their integration options and support....
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Product
Beacon's screens are way too busy. It feels like there are 300 buttons on every screen. That makes...
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Product
Beacon's integration with our entire medical chart is one of its biggest strengths. Beacon is a...
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Operations, Product
A lot of Epic's trainings are a bit too generic. That can make it difficult for users to make the...
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Product
The challenge with Beacon is that it is not built to reflect our workflows. I understand why, but...
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Product
Beacon can be a little bit tricky and complicated to use because of the day schedules that it uses....
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Relationship
The support team and technical personnel from Epic that we work with are actually really good. We...
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Product
Beacon does medication configuration for the rest of the system better than other Epic solutions do....
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Relationship, Product
Epic is a tried and true vendor. Most health systems use their solutions. Epic is always coming up...
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Product
Beacon is not super intuitive because there are five different ways to do everything. We can do the...
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Relationship, Value
I don't think we would have Beacon if there were unexpected costs. I don't hear our staff...
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Loyalty, Relationship
Epic's whole goal is to constantly put best practices in their solutions so that they can prevent...
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Relationship, Operations, Product
Epic is very big on new technology. Epic keeps our organization updated on the best workflow...
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Loyalty, Value
From the project side of things, Epic's system has a price tag attached to its checklists when...
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Relationship
Epic's frontline support people who are assigned to each solution have too much on their hands. It...
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Loyalty, Relationship, Product
I like the overall idea of Beacon. It provides our providers with all of the order sets that they...
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Relationship, Product
Epic has a way of doing the same thing in multiple ways, and that way tends to be confusing...
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Product
I think that some of Beacon's orders could be improved. One example is with oral chemotherapies....
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Loyalty, Product
Everything is going well with Beacon. There are all sorts of IT challenges, especially around...
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Relationship, Product
It would be nice if Epic could find a solution to our road maps and the ability to maintain a road...
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Relationship
I like our relationship with our technical specialist. They are pretty savvy and very available, and...
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Product
The protocol build and investigational use have been going really well. Epic is really pushing the...
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Product
There is some build within the solution that could allow us to have more options with order groups...
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Relationship
Whenever Epic finds a problem, they send out emails to let us know about patient care concerns,...
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Product
Using Epic's systems is great because we can use our dot phrases and pull forward the appropriate...
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Product
Beacon's chemotherapy ordering module doesn't offer NCCN-compliant decision support the way our...
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Product
In terms of new technology, Beacon is pretty much the best solution available. We have been able to...
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Operations
Beacon has many pieces, but all of them are needed. They help the system with integration. However,...
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Loyalty, Product
Epic needs to do more feature developments. Beacon has been languishing in terms of getting new...
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Product
Beacon is stable, and it has good standards.
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Product, Value
Beacon is a very efficient tool for patient care.
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Loyalty, Relationship, Operations
Epic is aggressive in their development, and they adapt to changing needs. We are getting ready to...
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Relationship, Product
Beacon supplies the necessary workflows for the comprehensive support of both medical and radiation...
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Relationship, Product
In the last couple of years, Epic has been really aggressive about trying to innovate. I haven't had...
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Operations
Generally, I am not part of the training for my frontline staff, but I have people who roll up to me...
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Product
I am not nearly the expert with oncology that my oncologists or Beacon analysts are. However, from a...
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Relationship
Every time we have anything online or new that we want to do, if Epic doesn’t have it, they always...
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Relationship
The only thing with Epic overall, and it is not their fault, is that there is a lot of turnover with...
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Relationship
The support from Epic is beyond outstanding. Epic always has a fast response for everything. They...
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Loyalty
Beacon promotes safety for the patient because of the different guardrails that it has; that is one...
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Loyalty, Relationship
Epic is always looking to improve Beacon. That is good. Epic is definitely open to ideas and questions....
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Product
I understand that Epic wants things to be customizable and for each person's view to be based on...
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Product
With Beacon, I would love to see more interoperability between the different departments of a cancer...
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Relationship, Operations
I sometimes find that I know more about Beacon than the experts that Epic sends. That is a problem....
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Loyalty, Product, Value
I wouldn't buy Beacon again just for my cancer center, but if I were to look at it from a network...
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Product
Some drugs have unique doses. I would like the synopsis tab in Beacon to have a more transparent...
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Relationship
Overall, Beacon is a great product, and we have been very happy with it. It is also nice to have...
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Product
In Beacon, we like how we can look back in the synopsis tab in the oncology broad report. We can...
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Loyalty, Product
We like the ease of use of Beacon's treatment plans. There are some nice things in the system's...
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Product
Visually, the layouts of everything in Beacon are user friendly. I have used a few other products,...
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Relationship, Operations, Product
It seems like our providers don't always know what they are supposed to do or how to stage their...
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Product
Epic has made the automation of waste billing better since we have gone live on their system, but...
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Loyalty, Operations, Product
I don't know how Epic could make Beacon easier to use considering how complex it is. The system has...
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Relationship
Epic's support is one of their strong suits for sure. Anytime there is an issue, they will call us...
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Product, Value
One thing we like about Beacon is that everything is native to Epic. Being able to keep everyone on...
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Operations
There are no issues with Epic's training from the customer perspective. From the analyst's...
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Value
I am going to rate Epic between middle of the road and top of the scale for receiving my money's...
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Operations, Product
Beacon is stable, reliable, and best in class. There are not a lot of issues that come up. It is...
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Relationship
The vendor's technical support depends on the individual and their experience. So in terms of the...
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Product
There is not much technology development in this space, but the vendor delivers what is needed....
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Culture
We have some more implementations coming. Once we purchase the licensing, the model at Epic is that...
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Relationship
With Epic in general, they just have a good vendor support model where every module has its own...
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Product
Beacon really works for most patients, and it has been really good for our providers. Beacon is used...
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Product
Beacon works very well when it comes to enabling Children's Oncology Group protocols. The system...
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Relationship, Product
Beacon is still the best tool we have. It does most of what I need it to do. It is still better than...
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Loyalty, Product
Beacon is still awful for oral chemotherapy. I know Epic is working on that. But I'm still mad about...
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Product
What Epic provides is pretty good. The system has been pretty much status quo, and it has been very...
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Relationship
There were a lot of challenges with integration because it was a system-wide thing, but we could...
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Loyalty, Product
There are some pluses to Epic’s technology. I like the interfaces in Beacon. I like that we have...
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Loyalty, Relationship, Product
Beacon is a work in progress. I want to give Epic an opportunity to improve. There are so many...
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Product
The more users see of Beacon, the better they feel about it. They gain a comfort level with it. I...
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Loyalty, Product
Some things, like functionalities or reports, will disappear when we do Beacon upgrades. We will...
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Loyalty
Epic has a nice road map that is available, and based on the things I have seen in their development...
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Product
Beacon is lacking some interfaces for radiation oncology. That is a black hole.
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Loyalty, Product
Beacon as a system has recently gotten better because we have been able to implement upgrades in a...
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Relationship
We are in pretty close contact with our Beacon TS representative, so if we are lacking something or...
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Loyalty, Product
My satisfaction would increase if the system's functionalities were meeting our needs for...
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Relationship
Depending on the level of service difficulties or interruptions, we have always had very good...
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Operations
The quality of our go-live is dependent on the engagement of Epic and their customers. That is a lot...
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Operations, Product
From an oncology standpoint, Beacon does a lot of things well. It allows us to integrate our...
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Relationship
Epic's IT team members are pretty responsive when we reach out to them.
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Operations, Product
When it comes to Epic's upgrades, I sometimes appreciate the antiviral things, but there are times...
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Operations, Product
There seem to be major upgrades every couple of years with Epic. When I get used to a functionality...
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Relationship, Operations
I would like to have more direct interactions with Epic. There are committees, and we have internal...
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Product
There are still some areas in my workflow that could be easier for me and Epic. For example,...
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Product
This may not necessarily be Epic's fault, but our pathology people use a different system, and they...
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Value
I am not aware of what Epic is charging us for, but knowing Epic, they are probably charging us for...
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Relationship, Product
I haven't heard any complaints about Beacon.
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Product
Beacon is the best of its breed. It is quirky, but we love it.
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Relationship, Product
Beacon is a solid product, and Epic is a solid vendor.
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