Beacon Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Operations, Product
The out-of-the-box training doesn’t actually focus on things that can cause risk to patients or the...
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Relationship
Most of the time when we are identifying issues, we are dealing with them locally. Our own...
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Relationship
We interact pretty closely with the developers. If there is an issue for which there isn’t a current...
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Relationship
Epic doesn't meet all of our needs, but they are certainly receptive to working on them.
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Product
Beacon isn’t the primary radiation oncology treatment software, but Epic is increasingly...
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Product
In terms of interoperability, most of our patients are referred from external organizations. A big...
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Value
Beacon is clearly the best system that is available. I know that it costs a fortune, and it is hard...
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Loyalty, Product
Overall, the move to the cloud has worked quite well. The main issue we have noticed is longer login...
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Product
We are using AI. In some areas, we have moved quickly, and in others, it feels painfully slow to...
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Product
Epic has rolled out some flexibility and changes in Beacon, including the ability to sign multiple...
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Loyalty, Product
I want Epic to move patient information up front, before the protocol plan selection process. Right...
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Relationship
If we have an issue with Beacon that is affecting patient care, the response from Epic is quick; we...
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Product, Value
We used to use paper orders in the past, and there was a much higher risk of errors with that. It is...
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Operations
The training for Beacon comes from the initial implementation. There isn't any ongoing training or...
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Product
I would like Beacon to visualize a road map when building chemotherapy treatment plans. We currently...
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Relationship
We have regular partnership meetings with Epic.
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Product, Value
We have more ability to customize Beacon than other solutions. We have more flexibility to gear the...
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Operations
The training from Epic is unique because they train our trainers, and then our trainers train our...
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Value
Epic's solutions are unquestionably worth the money, despite what everybody says. We replaced many...
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Operations
Epic does a really good job with implementation. We are largely self-sufficient. They provide us...
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Loyalty, Relationship, Product
Beacon is meeting our needs. Our challenge is to become better users, optimize Beacon, and continue...
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Relationship
We get great support. I don't just have my BFF and my technical coordinator; I also have...
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Product
Beacon is rough when it comes to some integrations, but it is great when it comes to everything else....
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Product
We are still having issues with our staff members not being able to see lab orders in the system. We...
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Product
I like Beacon because it has a lot of shared information. For example, we can see whether a primary...
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Relationship, Operations
Epic's support is okay. When we were working with another vendor, that vendor wasn't only on-site...
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Product
We are still working out some of Beacon's kinks, but I think that is more because we have a...
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Product
Epic is releasing new tools, but they are a bit slow. Epic's new tools aren't quite as sophisticated...
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Relationship
I think Epic does a reasonable job. They are accelerating their integration options and support....
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Product
Beacon's screens are way too busy. It feels like there are 300 buttons on every screen. That makes...
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Product
Beacon's integration with our entire medical chart is one of its biggest strengths. Beacon is a...
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Operations, Product
A lot of Epic's trainings are a bit too generic. That can make it difficult for users to make the...
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Product
The challenge with Beacon is that it is not built to reflect our workflows. I understand why, but...
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Product
Beacon can be a little bit tricky and complicated to use because of the day schedules that it uses....
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Relationship
The support team and technical personnel from Epic that we work with are actually really good. We...
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Product
Beacon does medication configuration for the rest of the system better than other Epic solutions do....
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Relationship, Product
Epic is a tried and true vendor. Most health systems use their solutions. Epic is always coming up...
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Product
Beacon is not super intuitive because there are five different ways to do everything. We can do the...
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Relationship, Value
I don't think we would have Beacon if there were unexpected costs. I don't hear our staff...
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Loyalty, Relationship
Epic's whole goal is to constantly put best practices in their solutions so that they can prevent...
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Relationship, Operations, Product
Epic is very big on new technology. Epic keeps our organization updated on the best workflow...
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Loyalty, Value
From the project side of things, Epic's system has a price tag attached to its checklists when...
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Relationship
Epic's frontline support people who are assigned to each solution have too much on their hands. It...
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Loyalty, Relationship, Product
I like the overall idea of Beacon. It provides our providers with all of the order sets that they...
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Relationship, Product
Epic has a way of doing the same thing in multiple ways, and that way tends to be confusing...
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Product
I think that some of Beacon's orders could be improved. One example is with oral chemotherapies....
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Loyalty, Product
Everything is going well with Beacon. There are all sorts of IT challenges, especially around...
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Relationship, Product
It would be nice if Epic could find a solution to our road maps and the ability to maintain a road...
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Relationship
I like our relationship with our technical specialist. They are pretty savvy and very available, and...
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Product
The protocol build and investigational use have been going really well. Epic is really pushing the...
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Product
There is some build within the solution that could allow us to have more options with order groups...
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Relationship
Whenever Epic finds a problem, they send out emails to let us know about patient care concerns,...
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Product
Using Epic's systems is great because we can use our dot phrases and pull forward the appropriate...
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Product
Beacon's chemotherapy ordering module doesn't offer NCCN-compliant decision support the way our...
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Product
In terms of new technology, Beacon is pretty much the best solution available. We have been able to...
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Operations
Beacon has many pieces, but all of them are needed. They help the system with integration. However,...
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Loyalty, Product
Epic needs to do more feature developments. Beacon has been languishing in terms of getting new...
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Product
Beacon is stable, and it has good standards.
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Product, Value
Beacon is a very efficient tool for patient care.
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Loyalty, Relationship, Operations
Epic is aggressive in their development, and they adapt to changing needs. We are getting ready to...
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Relationship, Product
Beacon supplies the necessary workflows for the comprehensive support of both medical and radiation...
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Relationship, Product
In the last couple of years, Epic has been really aggressive about trying to innovate. I haven't had...
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Operations
Generally, I am not part of the training for my frontline staff, but I have people who roll up to me...
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Product
I am not nearly the expert with oncology that my oncologists or Beacon analysts are. However, from a...
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Relationship
Every time we have anything online or new that we want to do, if Epic doesn’t have it, they always...
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Relationship
The only thing with Epic overall, and it is not their fault, is that there is a lot of turnover with...
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Relationship
The support from Epic is beyond outstanding. Epic always has a fast response for everything. They...
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Loyalty
Beacon promotes safety for the patient because of the different guardrails that it has; that is one...
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Loyalty, Relationship
Epic is always looking to improve Beacon. That is good. Epic is definitely open to ideas and questions....
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Product
I understand that Epic wants things to be customizable and for each person's view to be based on...
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Product
With Beacon, I would love to see more interoperability between the different departments of a cancer...
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Relationship, Operations
I sometimes find that I know more about Beacon than the experts that Epic sends. That is a problem....
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Loyalty, Product, Value
I wouldn't buy Beacon again just for my cancer center, but if I were to look at it from a network...
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Product
Some drugs have unique doses. I would like the synopsis tab in Beacon to have a more transparent...
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Relationship
Overall, Beacon is a great product, and we have been very happy with it. It is also nice to have...
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Product
In Beacon, we like how we can look back in the synopsis tab in the oncology broad report. We can...
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Loyalty, Product
We like the ease of use of Beacon's treatment plans. There are some nice things in the system's...
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Product
Visually, the layouts of everything in Beacon are user friendly. I have used a few other products,...
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Relationship, Operations, Product
It seems like our providers don't always know what they are supposed to do or how to stage their...
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Product
Epic has made the automation of waste billing better since we have gone live on their system, but...
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Loyalty, Operations, Product
I don't know how Epic could make Beacon easier to use considering how complex it is. The system has...
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Relationship
Epic's support is one of their strong suits for sure. Anytime there is an issue, they will call us...
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Product, Value
One thing we like about Beacon is that everything is native to Epic. Being able to keep everyone on...
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Commentary Summary
Comment Type Breakout