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Beacon
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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CMIO

Functionality and Upgrades

The product is very good, but the medical oncology workflows are so big for the nurses and...

Oct 2022
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Manager

ROI / Cost (care and feeding)

The vendor tends to charge us for just about everything. That is how they make their living.

Oct 2022
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Manager

Functionality and Upgrades

The ease of use is tricky with Beacon. The system is a lot. That is a good thing and a bad thing. We...

Oct 2022
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Manager

Functionality and Upgrades

Beacon has a lot of safety features to prevent providers and clinicians from making mistakes. We are...

Oct 2022
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Manager

Interfacing and Integration

Beacon is a one-stop shop. Everything is in one location. We don’t have to use paper and then put...

Oct 2022
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Manager

Functionality and Upgrades

We still have to document road maps for a certain protocol on paper and scan those road maps in. The...

Oct 2022
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Analyst/Coordinator

Relationship

Epic is a good vendor, and they always take care of their customers. Epic sometimes comes up short...

Sep 2022
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Analyst/Coordinator

Service and Support

The support team is quick in getting back to us, but they are growing, and they are not always up to...

Sep 2022
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Director

Functionality and Upgrades

Beacon is a very complicated product to support, and it requires significant effort on the part of...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Beacon is a robust system with lots of rules and selections to make it such a robust system. Epic is...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Beacon allows us to make our doctors' lives much easier. The system adds a layer of security for...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Epic's software is very expensive, but we have had a lot fewer chemo hours.

Aug 2022
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Manager

Functionality and Upgrades

I like Beacon. I like that all the labs and things are in one spot and that everything is easy...

Aug 2022
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Manager

Functionality and Upgrades

Epic's system is confusing. We have to do a lot of learning.

Aug 2022
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Manager

Relationship

Epic needs to get a bit better at speaking to people. I wouldn’t know how to contact them if I...

Aug 2022
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Manager

Service and Support

I access some of Epic’s UserWeb resources, including the videos and other materials that Epic makes....

Aug 2022
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Manager

Functionality and Upgrades

I really like that Epic has moved away from doing occasional massive upgrades and that they are...

Aug 2022
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Manager

ROI / Cost (care and feeding)

With some of the product's newer functionalities and some of the new reporting capabilities, Epic...

Aug 2022
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Manager

Lessons Learned

Beacon is not easy to use. It is so complicated. There is a trade-off between quality and...

Aug 2022
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(0)
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Nurse

Implementation and Training

We had good support from Epic through the go-live in terms of on-site assistance. Each facility was...

Aug 2022
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Director

Functionality and Upgrades

Beacon is a good system. We like it. The end users like the springboard reports, which is just the...

Jul 2022
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Director

Functionality and Upgrades

Epic’s delivery of new technology for Beacon has been pretty flat.

Jul 2022
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Director

Implementation and Training

Epic's stock materials for training aren't detailed enough. Maybe Epic just couldn't get us the...

Jul 2022
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Director

Functionality and Upgrades

The system makes sense to the people who use it, but it isn't very intuitive to new users. Its...

Jul 2022
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Analyst/Coordinator

Relationship

The vendor is doing an incredible job with support. They are being proactive and looking out for us....

Jul 2022
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(0)
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Director

Functionality and Upgrades

Epic is selective in what they do. Sometimes they take feedback, and other times they don't. Epic...

Jul 2022
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Director

Functionality and Upgrades

The solution has a certain feature that lets us make patient-specific drugs ahead of time, but we...

Jul 2022
||
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Director

Functionality and Upgrades

Some of the things that we are frustrated that Epic's system can't do yet haven't even occurred to...

Jul 2022
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Director

Interfacing and Integration

A lot of facilities in our health system have Beacon, and we wanted better interoperability. It was...

Jul 2022
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Director

Service and Support

Our team from Epic does a great job of building things when we ask for them. When there are things...

Jun 2022
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Director

Functionality and Upgrades

The product is incredibly user friendly. Beacon is easy to navigate and easy for new staff to pick...

Jun 2022
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(0)
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Manager

Implementation and Training

The training did not cover nearly half of what we actually needed to know about the product. A lot...

Jun 2022
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Manager

Other Observations & Comments

The issues that we are running into are not necessarily Epic's fault, but we run into issues because...

Jun 2022
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Manager

Functionality and Upgrades

The way the oncology plans work is helpful to follow through. That part of the product is nice and...

Jun 2022
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Manager

Implementation and Training

There is a website that is available to all clients. The site provides user forums and information....

May 2022
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Manager

Service and Support

Epic has great customer support. They have a dedicated TS agent for us that I have frequent meetings...

May 2022
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Director

Service and Support

Epic is good about listening to our problems and solving them. We are always finding new problems,...

Apr 2022
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Manager

Relationship

We have an exceptional Epic TS for Beacon, and we love them. They are extremely knowledgeable and...

Apr 2022
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(0)
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Manager

Service and Support

As a whole, Beacon meets our needs. Every now and then, we stumble on some functionality that is not...

Apr 2022
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(0)
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Manager

Other Observations & Comments

The time frame for receiving enhancements to Beacon has slowed down a bit lately because of the...

Apr 2022
||
(0)
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Manager

Future Outlook

Epic is moving to Hyperdrive. We are still wrapping our heads around the implications of that change...

Apr 2022
||
(0)
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Manager

Implementation and Training

We have been live with Epic's software in general and have been a customer of Epic across our...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

I like the treatment plan functionality. I like that we can convert the treatment plan from...

Mar 2022
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(0)
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Manager

Functionality and Upgrades

When we make a change, we can customize it to just that day or propagate it forward. Having that...

Mar 2022
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Manager

Functionality and Upgrades

We would like better functionality with carboplatin dosing. The dosing is very different. It would...

Mar 2022
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(0)
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Manager

Lessons Learned

I would tell anyone who was thinking about getting this product that it is a strong solution, but...

Mar 2022
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(0)
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Physician

Relationship

The biggest waste I see is that every institution has their own Beacon team to write their own...

Mar 2022
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(0)
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Manager

Functionality and Upgrades

Beacon has all the patient information that is important to know when making treatment decisions....

Feb 2022
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(0)
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Manager

Functionality and Upgrades

There are times when the system is slow and it takes a while to get where we want to be. That is...

Feb 2022
||
(0)
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Physician

Functionality and Upgrades

I like the way that Beacon schedules orders prior to procedures. The system also has good treatment...

Feb 2022
||
(0)
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Physician

Lessons Learned

I wish that there were a quick way on the system's first patient screen to see a patient's...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

I really like Beacon because it is an all-inclusive system. Beacon is fairly user friendly compared...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Beacon becomes hard to use when people from a lot of different disciplines are trying to communicate...

Feb 2022
||
(0)
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Manager

Implementation and Training

I would like to see a more formal type of training from Epic. We all get certifications for the...

Feb 2022
||
(0)
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Manager

Relationship

Epic is currently attempting to move to a more web-based software, so a lot of the resources are...

Feb 2022
||
(0)
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Manager

Service and Support

I don't really have executive involvement, but I don't have many problems. We get the token, for my...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Epic needs to work on their enhancements for Beacon. They haven't really updated the product in all...

Feb 2022
||
(0)
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Manager

Relationship

Epic is moving to a web-based application, and that has somehow drained all of their resources. The...

Feb 2022
||
(0)
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Manager

Service and Support

Epic's support people for Beacon seem to have a lot of turnover while the support people in other...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Having a singular platform for everything from the clinical piece to the revenue piece to the...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

We would like the product to function similarly to a treatment plan and to be able to have more than...

Feb 2022
||
(0)
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Director

Service and Support

Epic’s timeliness could be improved. When we have requests for information or anything new, it takes...

Feb 2022
||
(0)
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CMIO

Functionality and Upgrades

Beacon’s best strength is its functionality. I don't think Epic is sharing capabilities that don't...

Feb 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

We have been happy with Beacon for medical oncology. The system took some time to mature, and we...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Beacon has been a struggle, honestly. It is much more difficult to work with than our old system...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

I am not a Beacon fan. I am not saying that it isn't a good clinical program. The system does what...

Jan 2022
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(0)
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Manager

Other Observations & Comments

We didn't make the decision to swap to Beacon. We became part of a new organization, and they let us...

Jan 2022
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(0)
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Manager

Service and Support

When we first started with Beacon, I had to send an order to an insurance company to get it...

Jan 2022
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(0)
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Manager

Functionality and Upgrades

I don't understand why Beacon can't give us a footprint of the regimen so that we can tweak it to do...

Jan 2022
||
(0)
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Manager

Implementation and Training

Epic's training for Beacon was not adequate for any department or staff in our office. The training...

Jan 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

We use Beacon less than other radiology systems because it is only a repository for some things,...

Nov 2021
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Epic has become better at not nickel-and-diming. The Epic system is expensive. The Epic system is a...

Nov 2021
||
(0)
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VP/Other Executive

Interfacing and Integration

The Epic system is a huge gorilla. There is nothing bigger. It needs to integrate well with other...

Nov 2021
||
(0)
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VP/Other Executive

Service and Support

Epic's support is hard for me to rate because I get the most support from my own people. But I know...

Nov 2021
||
(0)
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VP/Other Executive

Relationship

I don't have easy access to executives at Epic. But I don't expect to be able to call somebody in...

Nov 2021
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