Beacon Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Operations
There are no issues with Epic's training from the customer perspective. From the analyst's...
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Value
I am going to rate Epic between middle of the road and top of the scale for receiving my money's...
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Operations, Product
Beacon is stable, reliable, and best in class. There are not a lot of issues that come up. It is...
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Relationship
The vendor's technical support depends on the individual and their experience. So in terms of the...
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Product
There is not much technology development in this space, but the vendor delivers what is needed....
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Culture
We have some more implementations coming. Once we purchase the licensing, the model at Epic is that...
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Relationship
With Epic in general, they just have a good vendor support model where every module has its own...
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Product
Beacon really works for most patients, and it has been really good for our providers. Beacon is used...
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Product
Beacon works very well when it comes to enabling Children's Oncology Group protocols. The system...
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Relationship, Product
Beacon is still the best tool we have. It does most of what I need it to do. It is still better than...
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Loyalty, Product
Beacon is still awful for oral chemotherapy. I know Epic is working on that. But I'm still mad about...
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Product
What Epic provides is pretty good. The system has been pretty much status quo, and it has been very...
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Relationship
There were a lot of challenges with integration because it was a system-wide thing, but we could...
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Loyalty, Product
There are some pluses to Epic’s technology. I like the interfaces in Beacon. I like that we have...
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Loyalty, Relationship, Product
Beacon is a work in progress. I want to give Epic an opportunity to improve. There are so many...
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Product
The more users see of Beacon, the better they feel about it. They gain a comfort level with it. I...
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Loyalty, Product
Some things, like functionalities or reports, will disappear when we do Beacon upgrades. We will...
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Loyalty
Epic has a nice road map that is available, and based on the things I have seen in their development...
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Product
Beacon is lacking some interfaces for radiation oncology. That is a black hole.
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Loyalty, Product
Beacon as a system has recently gotten better because we have been able to implement upgrades in a...
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Relationship
We are in pretty close contact with our Beacon TS representative, so if we are lacking something or...
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Loyalty, Product
My satisfaction would increase if the system's functionalities were meeting our needs for...
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Relationship
Depending on the level of service difficulties or interruptions, we have always had very good...
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Operations
The quality of our go-live is dependent on the engagement of Epic and their customers. That is a lot...
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Operations, Product
From an oncology standpoint, Beacon does a lot of things well. It allows us to integrate our...
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Relationship
Epic's IT team members are pretty responsive when we reach out to them.
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Operations, Product
When it comes to Epic's upgrades, I sometimes appreciate the antiviral things, but there are times...
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Operations, Product
There seem to be major upgrades every couple of years with Epic. When I get used to a functionality...
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Relationship, Operations
I would like to have more direct interactions with Epic. There are committees, and we have internal...
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Product
There are still some areas in my workflow that could be easier for me and Epic. For example,...
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Product
This may not necessarily be Epic's fault, but our pathology people use a different system, and they...
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Value
I am not aware of what Epic is charging us for, but knowing Epic, they are probably charging us for...
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Relationship, Product
I haven't heard any complaints about Beacon.
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Product
Beacon is the best of its breed. It is quirky, but we love it.
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Relationship, Product
Beacon is a solid product, and Epic is a solid vendor.
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Relationship, Product
Based on the correspondence and everything I have seen with Epic, there is a pretty healthy...
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Operations
Epic continues to provide a stream of upgrades. We have very stable implementations, and the vendor...
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Loyalty, Product
There is excitement about future Epic features that we are working on. With development, Epic’s...
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Loyalty, Value
Epic isn't cheap, but we are satisfied with what we are getting out of the system. It replaced...
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Operations, Product
Once users started leveraging the treatment and therapy plans in Beacon, we had to do more...
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Relationship
Epic’s support is pretty good because the support people have a tremendous amount of documentation....
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Operations
Epic does a good job with initial training. Beacon is complicated, but it is necessarily...
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Product
Sometimes Beacon wants one thing and Willow wants another, and they don't always integrate the way...
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Product
Beacon does a very good job of helping us schedule and plan complex medication therapies. It has...
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Loyalty, Product
There is work to be done in Beacon because we still live in two systems; another system is used for...
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Relationship
We just got a new Epic technical support person assigned to us, and we mainly worked with them but...
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Product
Beacon is a superior product, far more so than our previous solution. Sometimes there are surprises...
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Loyalty, Relationship
Things are going well with Beacon. We have no plans to change or switch systems. We are very...
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Relationship, Product
I appreciate the way the system is linked to sites. We can always reach out to those sites. The...
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Product
Therapy plans are limited in Beacon. The system doesn't have all of the functionalities and options...
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Operations
I want to see Epic's training for the tool improve. It is important for Beacon's training to be...
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Product
One thing that we struggle with is updating treatment and therapy plans. That is because we have...
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Loyalty, Product
On the medical oncology side, I like the system's ease of use for clinical staff members. It is easy...
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Product
I like how the product integrates with our other radiation oncology product. We have some data that...
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Product
There are so many times that I use the search button in the Beacon chart, and it is phenomenal. I...
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Product
The treatment plans in Beacon are very easy to build for all staff to follow along and understand...
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Relationship, Product
Beacon essentially meets our end users' needs while providing safe patient care. Epic does a good...
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Product
With Beacon, I would cut some of the crazy new stuff that Epic is pushing out that people don't need...
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Product
With Beacon, I like the way we can build order groups, use rules, and build protocols that meet the...
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Relationship, Product
I don’t see anything changing on Beacon. I don't hear anybody who sees the bills from Epic complaining....
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Loyalty, Product
The upkeep of Beacon treatment plans continues to be a heavy lift for clinicians. The nice thing...
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Product
Beacon is very powerful and very complex. Things related to patient care are constantly changing....
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Loyalty, Product
Beacon works well. It is the Best in KLAS for medical oncology. We have had it for many years. And...
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Relationship, Operations
Epic relies a lot on local IT experts within health systems to train the frontline staff. Epic...
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Relationship
Phone and web support is so difficult because of Epic, and frankly, that support doesn't exist for...
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Loyalty, Product
A big opportunity in the industry is the road-mapping work. We are still on paper for the...
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Product
Beacon has some challenges because of the specialty we are in; many of the tools that do what we...
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Relationship, Operations
The Beacon team is very good. Even from the implementation, they were willing to offer additional...
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Product
The billing component of Beacon is a bit of a challenge. It is a big component of our work. We feel...
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Operations, Product
I like that Epic makes the information visible from more than one place and that it is fairly easy...
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Product
We added what Epic calls appointment requests, but we added that to the treatment plans and also...
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Product
There are a few things that don't integrate with Beacon well. Mostly they are more along the lines...
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Product
Some challenges that exist with Epic are the limitations of our regulatory framework at a federal...
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Relationship, Product
Epic isn’t perfect, but they are the best, and they are the industry standard. But they could still...
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Product
There are no published standards for the substantial time needed to build, review, and implement...
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Product, Value
The oncology area is evidence based. It includes complex treatment protocols. Those protocols are...
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Product
Part of the reason Epic pushes away from super days is at least in part driven by insurance...
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Relationship, Product
Epic, in some places, enables good continuity of care. In other places, they limit it. Epic's...
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Product
There are some patient safety holes in Epic’s design. Epic tries to push various solutions that...
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Relationship, Product
Some of the Epic staff doesn't understand the human factors that play into this, and we can tell...
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Product
I would tell a friend that Beacon is simultaneously awful and the best thing going on; that is my...
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Relationship
The people I work with directly at Epic are wonderful, lovely people. Epic in general has very...
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Product
There are some things that Epic does well. There are certain pieces of functionality that actually...
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Relationship, Product
Beacon is fine. It is the best of a bunch of bad products. It does not have the functionality to...
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Product
The way Epic recommends we do our chemo ordering drives me crazy. To give a dose of chemo, most...
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Product
If someone asks me what the best EHR for my specialty is, I would say Epic's product because I...
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Relationship
Epic is a multibillion-dollar company, yet they are trying to crowdsource everything and not...
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Product
Sometimes I shouldn't give the next dose of chemotherapy, but now the dose is double-signed and made...
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Relationship, Product
Rather than go through the work to have the Beacon interface do all the things that Epic would need...
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Relationship
One of the problems I have with Epic is that the company is so big that I don't feel like they are...
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Loyalty, Product
The scheduling is built into the treatment plans that we set up for our oncology patients in Beacon,...
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Product
One thing that is difficult with Beacon is that every job code has a different login. Nurses log...
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Operations
For training, all we ever end up getting from Epic are tip sheets, and I think videos would be...
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Operations
When we did the Beacon implementation years ago, there were a lot of promises made to us saying that...
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Relationship
There is really not a whole lot of participation at the executive level from Epic with various parts...
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Product
There are a good deal of safety checks built into Beacon. It is also helpful that it is so pervasive...
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Product
I'm imagining there is some reporting functionality in Beacon that I am not familiar with that...
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Product
The issue I have with Beacon is the ability to clearly see what is happening between inpatient and...
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Loyalty, Product
I think that satisfaction with the product is somewhat limited by our internal failures to...
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Loyalty, Product
The only things that we aren't happy with about Beacon are some company-wide decisions that affected...
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Loyalty, Product
Beacon is easier to use than any other program that we have seen. That is why I want to rate it so...
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Operations, Product
Our team does all of the training, not Epic. We have to tweak some things to make the system work...
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Product
We used to use a recruitment agency. The big part of using Epic's systems is that everything is one...
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Relationship, Operations, Product
With all of the applications, Epic is good about letting us know about functionalities that are...
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Operations
We have been very happy with Beacon so far. There are little things here and there that we wish...
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Product
From a Beacon oncology perspective, it would be nice to be able to get a larger snapshot view of...
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Product
Sometimes in its versatility, Beacon becomes a little more cumbersome, especially when we have...
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Operations
The initial implementation of Beacon taught us how to use the system. This may be true for some of...
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Loyalty, Product
I have concerns about clarity and safety around treatments, especially therapy plans. Therapy plans...
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Loyalty
We went with Epic's Beacon system because as a network, a plan was derived to move everything to one...
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Loyalty, Product
Our previous product was built from the ground up and designed for cancer centers and oncology...
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Operations
A lot of the feedback that we got on the training from Epic was that the classes were fabulous, but...
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Loyalty, Product
We like the security of Beacon. It has all kinds of different safety features, and that is very...
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Value
Everybody is pretty happy with Beacon as far as I know. I don't hear any comments from those above...
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Product
Beacon is a complicated build. Some of the dosing capabilities around carboplatin, which doesn’t...
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Relationship
Epic is great about communicating some of the changes in the solution and with functionality. They...
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Operations, Product
Beacon is great because it is customizable to everybody's unique preferences. However, sometimes...
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Product
One strong feature of Beacon is that if we have someone receive their first cycle of chemotherapy...
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Product
With the chemo consents in Beacon, if the patient doesn't have a preferred language other than...
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Product
With Beacon, I like the fact that we can track our outpatient interventions in the flow sheet...
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Product
A strength of Beacon is the ability to have all the appointment requests, lab orders, and call...
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Operations
The initial training from Epic was not adequate for my office or my staff. It was sparse and not as...
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Loyalty
I like my old system better than Beacon. It was not my choice to change. We were acquired by another...
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