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Beacon Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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Manager

We compared Epic to what we currently had, and with the direction we wanted to go, particularly...

Comment Tone Positive
Pillars Loyalty, Product
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Manager

With Epic's Gold Star program, we're overachievers. We want a 10 out of 10 every time, and that is...

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Manager

There's slight room for improvement with Epic's support and issue resolution, but they do a really...

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Manager

We meet with our Epic TS person, and they tell us each year what they're coming out with. Epic...

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Pillars Culture, Relationship
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Manager

Epic is really trying to develop in this space. There is more opportunity to flexibly manage the...

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Manager

The strength of any Epic application generally isn't the application itself but the integration with...

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Analyst/Coordinator

Something lagging in Beacon would be therapy plans in general. When we're manually editing orders or...

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Analyst/Coordinator

When a fellow signs a chemotherapy order that requires a dual provider signature, they have to send...

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Analyst/Coordinator

Epic has fixed multiple things over the years through different upgrades. A couple of things are...

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Analyst/Coordinator

The support from Epic is really good. We have a dedicated Beacon analyst to build out...

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Pillars Relationship
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Analyst/Coordinator

With Beacon, specifically with the treatment plans, if we make a change, we can propagate that...

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Pillars Product
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CIO

Anytime Epic releases something, we look at it and see whether we think we should use it. Then we...

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CIO

Beacon meets a lot of our needs. It does a good job of managing chemotherapy, and it is easy to...

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Manager

Beacon is a pretty flexible application. It allows us to set up lots of different things to meet our...

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Manager

It'd be very nice if, at some point, Epic would come out with a radiation oncology offering that...

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Director

Epic is fabulous. I just have to wait for a certain organization to deploy a lot of the AI...

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Physician

The out-of-the-box training doesn’t actually focus on things that can cause risk to patients or the...

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Pillars Operations, Product
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Physician

Most of the time when we are identifying issues, we are dealing with them locally. Our own...

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Physician

We interact pretty closely with the developers. If there is an issue for which there isn’t a current...

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Physician

Epic doesn't meet all of our needs, but they are certainly receptive to working on them.

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Physician

Beacon isn’t the primary radiation oncology treatment software, but Epic is increasingly...

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Physician

In terms of interoperability, most of our patients are referred from external organizations. A big...

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Physician

Beacon is clearly the best system that is available. I know that it costs a fortune, and it is hard...

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Pillars Value
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Physician

Overall, the move to the cloud has worked quite well. The main issue we have noticed is longer login...

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Physician

We are using AI. In some areas, we have moved quickly, and in others, it feels painfully slow to...

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Physician

Epic has rolled out some flexibility and changes in Beacon, including the ability to sign multiple...

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Physician

I want Epic to move patient information up front, before the protocol plan selection process. Right...

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Physician

If we have an issue with Beacon that is affecting patient care, the response from Epic is quick; we...

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Physician

We used to use paper orders in the past, and there was a much higher risk of errors with that. It is...

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Physician

The training for Beacon comes from the initial implementation. There isn't any ongoing training or...

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Pillars Operations
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Physician

I would like Beacon to visualize a road map when building chemotherapy treatment plans. We currently...

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Director

We have regular partnership meetings with Epic.

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Director

We have more ability to customize Beacon than other solutions. We have more flexibility to gear the...

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Director

The training from Epic is unique because they train our trainers, and then our trainers train our...

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CIO

Epic's solutions are unquestionably worth the money, despite what everybody says. We replaced many...

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CIO

Epic does a really good job with implementation. We are largely self-sufficient. They provide us...

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CIO

Beacon is meeting our needs. Our challenge is to become better users, optimize Beacon, and continue...

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CIO

We get great support. I don't just have my BFF and my technical coordinator; I also have...

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Director

Beacon is rough when it comes to some integrations, but it is great when it comes to everything else....

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Manager

We are still having issues with our staff members not being able to see lab orders in the system. We...

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Manager

I like Beacon because it has a lot of shared information. For example, we can see whether a primary...

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Manager

Epic's support is okay. When we were working with another vendor, that vendor wasn't only on-site...

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Pillars Relationship, Operations
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Manager

We are still working out some of Beacon's kinks, but I think that is more because we have a...

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CMIO

Epic is releasing new tools, but they are a bit slow. Epic's new tools aren't quite as sophisticated...

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CMIO

I think Epic does a reasonable job. They are accelerating their integration options and support....

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CMIO

Beacon's screens are way too busy. It feels like there are 300 buttons on every screen. That makes...

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CMIO

Beacon's integration with our entire medical chart is one of its biggest strengths. Beacon is a...

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CMIO

A lot of Epic's trainings are a bit too generic. That can make it difficult for users to make the...

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Pillars Operations, Product
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CMIO

The challenge with Beacon is that it is not built to reflect our workflows. I understand why, but...

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Manager

Beacon can be a little bit tricky and complicated to use because of the day schedules that it uses....

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Manager

The support team and technical personnel from Epic that we work with are actually really good. We...

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Manager

Beacon does medication configuration for the rest of the system better than other Epic solutions do....

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Director

Epic is a tried and true vendor. Most health systems use their solutions. Epic is always coming up...

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Analyst/Coordinator

Beacon is not super intuitive because there are five different ways to do everything. We can do the...

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Analyst/Coordinator

I don't think we would have Beacon if there were unexpected costs. I don't hear our staff...

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Pillars Relationship, Value
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Analyst/Coordinator

Epic's whole goal is to constantly put best practices in their solutions so that they can prevent...

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Analyst/Coordinator

Epic is very big on new technology. Epic keeps our organization updated on the best workflow...

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Director

From the project side of things, Epic's system has a price tag attached to its checklists when...

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Director

Epic's frontline support people who are assigned to each solution have too much on their hands. It...

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Director

I like the overall idea of Beacon. It provides our providers with all of the order sets that they...

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Director

Epic has a way of doing the same thing in multiple ways, and that way tends to be confusing...

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Director

I think that some of Beacon's orders could be improved. One example is with oral chemotherapies....

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Pillars Product
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Manager

Everything is going well with Beacon. There are all sorts of IT challenges, especially around...

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Manager

It would be nice if Epic could find a solution to our road maps and the ability to maintain a road...

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Manager

I like our relationship with our technical specialist. They are pretty savvy and very available, and...

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Manager

The protocol build and investigational use have been going really well. Epic is really pushing the...

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Manager

There is some build within the solution that could allow us to have more options with order groups...

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Manager

Whenever Epic finds a problem, they send out emails to let us know about patient care concerns,...

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Physician

Using Epic's systems is great because we can use our dot phrases and pull forward the appropriate...

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Physician

Beacon's chemotherapy ordering module doesn't offer NCCN-compliant decision support the way our...

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