Beacon Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship, Product
Based on the correspondence and everything I have seen with Epic, there is a pretty healthy...
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Operations
Epic continues to provide a stream of upgrades. We have very stable implementations, and the vendor...
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Loyalty, Product
There is excitement about future Epic features that we are working on. With development, Epic’s...
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Loyalty, Value
Epic isn't cheap, but we are satisfied with what we are getting out of the system. It replaced...
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Operations, Product
Once users started leveraging the treatment and therapy plans in Beacon, we had to do more...
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Relationship
Epic’s support is pretty good because the support people have a tremendous amount of documentation....
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Operations
Epic does a good job with initial training. Beacon is complicated, but it is necessarily...
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Product
Sometimes Beacon wants one thing and Willow wants another, and they don't always integrate the way...
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Product
Beacon does a very good job of helping us schedule and plan complex medication therapies. It has...
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Loyalty, Product
There is work to be done in Beacon because we still live in two systems; another system is used for...
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Relationship
We just got a new Epic technical support person assigned to us, and we mainly worked with them but...
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Product
Beacon is a superior product, far more so than our previous solution. Sometimes there are surprises...
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Loyalty, Relationship
Things are going well with Beacon. We have no plans to change or switch systems. We are very...
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Relationship, Product
I appreciate the way the system is linked to sites. We can always reach out to those sites. The...
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Product
Therapy plans are limited in Beacon. The system doesn't have all of the functionalities and options...
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Operations
I want to see Epic's training for the tool improve. It is important for Beacon's training to be...
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Product
One thing that we struggle with is updating treatment and therapy plans. That is because we have...
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Loyalty, Product
On the medical oncology side, I like the system's ease of use for clinical staff members. It is easy...
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Product
I like how the product integrates with our other radiation oncology product. We have some data that...
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Product
There are so many times that I use the search button in the Beacon chart, and it is phenomenal. I...
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Product
The treatment plans in Beacon are very easy to build for all staff to follow along and understand...
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Relationship, Product
Beacon essentially meets our end users' needs while providing safe patient care. Epic does a good...
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Product
With Beacon, I would cut some of the crazy new stuff that Epic is pushing out that people don't need...
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Product
With Beacon, I like the way we can build order groups, use rules, and build protocols that meet the...
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Relationship, Product
I don’t see anything changing on Beacon. I don't hear anybody who sees the bills from Epic complaining....
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Loyalty, Product
The upkeep of Beacon treatment plans continues to be a heavy lift for clinicians. The nice thing...
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Product
Beacon is very powerful and very complex. Things related to patient care are constantly changing....
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Loyalty, Product
Beacon works well. It is the Best in KLAS for medical oncology. We have had it for many years. And...
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Relationship, Operations
Epic relies a lot on local IT experts within health systems to train the frontline staff. Epic...
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Relationship
Phone and web support is so difficult because of Epic, and frankly, that support doesn't exist for...
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Loyalty, Product
A big opportunity in the industry is the road-mapping work. We are still on paper for the...
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Product
Beacon has some challenges because of the specialty we are in; many of the tools that do what we...
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Relationship, Operations
The Beacon team is very good. Even from the implementation, they were willing to offer additional...
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Product
The billing component of Beacon is a bit of a challenge. It is a big component of our work. We feel...
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Operations, Product
I like that Epic makes the information visible from more than one place and that it is fairly easy...
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Product
We added what Epic calls appointment requests, but we added that to the treatment plans and also...
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Product
There are a few things that don't integrate with Beacon well. Mostly they are more along the lines...
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Product
Some challenges that exist with Epic are the limitations of our regulatory framework at a federal...
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Relationship, Product
Epic isn’t perfect, but they are the best, and they are the industry standard. But they could still...
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Product
There are no published standards for the substantial time needed to build, review, and implement...
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Product, Value
The oncology area is evidence based. It includes complex treatment protocols. Those protocols are...
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Product
Part of the reason Epic pushes away from super days is at least in part driven by insurance...
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Relationship, Product
Epic, in some places, enables good continuity of care. In other places, they limit it. Epic's...
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Product
There are some patient safety holes in Epic’s design. Epic tries to push various solutions that...
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Relationship, Product
Some of the Epic staff doesn't understand the human factors that play into this, and we can tell...
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Product
I would tell a friend that Beacon is simultaneously awful and the best thing going on; that is my...
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Relationship
The people I work with directly at Epic are wonderful, lovely people. Epic in general has very...
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Product
There are some things that Epic does well. There are certain pieces of functionality that actually...
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Relationship, Product
Beacon is fine. It is the best of a bunch of bad products. It does not have the functionality to...
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Product
The way Epic recommends we do our chemo ordering drives me crazy. To give a dose of chemo, most...
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Product
If someone asks me what the best EHR for my specialty is, I would say Epic's product because I...
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Relationship
Epic is a multibillion-dollar company, yet they are trying to crowdsource everything and not...
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Product
Sometimes I shouldn't give the next dose of chemotherapy, but now the dose is double-signed and made...
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Relationship, Product
Rather than go through the work to have the Beacon interface do all the things that Epic would need...
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Relationship
One of the problems I have with Epic is that the company is so big that I don't feel like they are...
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Loyalty, Product
The scheduling is built into the treatment plans that we set up for our oncology patients in Beacon,...
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Product
One thing that is difficult with Beacon is that every job code has a different login. Nurses log...
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Operations
For training, all we ever end up getting from Epic are tip sheets, and I think videos would be...
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Operations
When we did the Beacon implementation years ago, there were a lot of promises made to us saying that...
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Relationship
There is really not a whole lot of participation at the executive level from Epic with various parts...
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Product
There are a good deal of safety checks built into Beacon. It is also helpful that it is so pervasive...
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Product
I'm imagining there is some reporting functionality in Beacon that I am not familiar with that...
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Product
The issue I have with Beacon is the ability to clearly see what is happening between inpatient and...
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Loyalty, Product
I think that satisfaction with the product is somewhat limited by our internal failures to...
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Loyalty, Product
The only things that we aren't happy with about Beacon are some company-wide decisions that affected...
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Loyalty, Product
Beacon is easier to use than any other program that we have seen. That is why I want to rate it so...
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Operations, Product
Our team does all of the training, not Epic. We have to tweak some things to make the system work...
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Product
We used to use a recruitment agency. The big part of using Epic's systems is that everything is one...
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Relationship, Operations, Product
With all of the applications, Epic is good about letting us know about functionalities that are...
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Operations
We have been very happy with Beacon so far. There are little things here and there that we wish...
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Product
From a Beacon oncology perspective, it would be nice to be able to get a larger snapshot view of...
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Product
Sometimes in its versatility, Beacon becomes a little more cumbersome, especially when we have...
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Operations
The initial implementation of Beacon taught us how to use the system. This may be true for some of...
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Loyalty, Product
I have concerns about clarity and safety around treatments, especially therapy plans. Therapy plans...
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Loyalty
We went with Epic's Beacon system because as a network, a plan was derived to move everything to one...
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Loyalty, Product
Our previous product was built from the ground up and designed for cancer centers and oncology...
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Operations
A lot of the feedback that we got on the training from Epic was that the classes were fabulous, but...
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Loyalty, Product
We like the security of Beacon. It has all kinds of different safety features, and that is very...
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Value
Everybody is pretty happy with Beacon as far as I know. I don't hear any comments from those above...
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Product
Beacon is a complicated build. Some of the dosing capabilities around carboplatin, which doesn’t...
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Relationship
Epic is great about communicating some of the changes in the solution and with functionality. They...
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Operations, Product
Beacon is great because it is customizable to everybody's unique preferences. However, sometimes...
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Product
One strong feature of Beacon is that if we have someone receive their first cycle of chemotherapy...
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Product
With the chemo consents in Beacon, if the patient doesn't have a preferred language other than...
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Product
With Beacon, I like the fact that we can track our outpatient interventions in the flow sheet...
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Product
A strength of Beacon is the ability to have all the appointment requests, lab orders, and call...
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Operations
The initial training from Epic was not adequate for my office or my staff. It was sparse and not as...
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Loyalty
I like my old system better than Beacon. It was not my choice to change. We were acquired by another...
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Loyalty
The functionality that Beacon is providing is great for our customers, so I’m looking forward to the...
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Product
I like that there are so many Epic users across the United States. We can access Care Everywhere and...
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Operations
For training, Epic will send out things for us to watch or tell us to read through printouts, and...
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Operations, Product
The vendor doesn't always think about the clicks in the system. Instead, they think about making the...
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Product
When it comes to reporting in the system, there are many different levels of an order. The system...
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Relationship
The Epic executives I deal with are good at their jobs, and there are escalation points.
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Product
The infusion module in Beacon is tough and clunky for end users, especially when it comes to...
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Product
Usability and treatment protocols are some of Beacon’s strengths. Also, the solution does thorough...
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Value
With Epic, we pay when we first implement a module, and there are also yearly fees. The vendor...
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Operations
Epic is good at organizing training and getting their customers to come up with a good training...
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Product
Beacon can be a little clumsy sometimes, so there are probably opportunities within our organization...
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Product
Beacon works fine most of the time. It serves our needs, and people understand how to use it.
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Relationship, Product
We got some upgrades for Beacon, and we gained a whole lot of functionality that we didn’t have...
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Relationship, Product
When it comes to Beacon, it is hard to point to things that we would like to see Epic improve. There...
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Relationship
The technical support that we get from Epic for Beacon is excellent. We have a technical support...
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Operations, Product
Everyone struggles with all of Epic's systems. It is never as easy to use those systems as we would...
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Loyalty, Relationship, Operations, Product
Epic has done a web migration and has gone to Hyperdrive. They put all their resources into their...
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Product
Beacon works as promoted but isn't the most efficient thing. With Hyperdrive, some of what Epic felt...
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Operations, Product
Normally, I would give the ease of use for end users a higher rating, but Epic’s therapy plan, which...
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Operations
Epic does not support go-lives. They provide support, but Epic hasn't been on-site for anything that...
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Relationship, Product
Epic does a pretty good job of supporting our organization’s interoperability goals. One thing about...
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Loyalty
There are only a few players in this space. Once we commit to one of the players, we are never going...
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Product
The problem with Beacon is that it is very configurable. It is like going into a store and really...
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Relationship, Product
There is always room for improvement regarding Epic’s delivery of new technology. The speed of the...
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Relationship, Value
I am pretty happy with Epic. We always want more functionality, especially if we know what is...
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