Beacon
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Product
The part of Beacon that doesn't really meet our needs very well is the radiation oncology part....
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Product
Beacon is actually very complicated. What the product really brings to the table are care plans for...
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Product
The problem with Beacon is that we only see a little slice of the orders of the care plan within the...
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Relationship
We would appreciate it if the vendor were more responsive to design tweaks and suggestions from the...
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Product
Our physicians and nurses find Beacon and our EMR’s general operability difficult with multiple clicks....
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Product
The navigation part of the product continues to be a frustration for our clinicians with the...
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Product
Beacon is very comprehensive, and it is a safe and effective way to manage chemotherapy. It would...
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Relationship
Epic keeps their promises. Sometimes we have to push them to get the work done; we tend to be early...
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Relationship
Epic is very responsive, and they try to get things done. If Epic gets a problem reported to them,...
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Product, Value
Beacon is necessary and very useful. It assists the physicians with getting the appropriate...
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Operations, Product
I like that Beacon is user friendly and that we can train Beacon to use a protocol. As long as the...
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Product
I would like to see order groups enhanced in Beacon. I would like different functionality that would...
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Culture, Relationship
Epic may have a vision, but they don't advertise it or share it well. From an end-user perspective,...
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Operations, Product
Beacon is very complex, especially for providers. There are a lot of pieces to it, and no one...
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Product, Value
Beacon needs a lot more integration with NCCN guidelines. There is so much touted opportunity that...
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Culture, Value
Epic is expensive, but if I wanted separate modules and separate hardware for all the things we...
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Product
If a health system uses Epic's EMR, integration is the easiest thing. Other sites can essentially...
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Loyalty, Product
Two locations can have the product, but if the locations are not on the same instance, then things...
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Operations
During the implementations, we need more specific details about how to get the information to users....
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Product
Beacon feels like a safe. It works just fine. It isn't wild or crazy.
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Product
Beacon’s interoperability with specific products is a little bit lacking.
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Operations
I don't know of any promises that Epic has broken. They have done a good job, and I don't know how...
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Operations
Epic has ongoing training and continuing education, and they also have information databases that...
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Relationship
We have one primary representative from Epic, and they do an excellent job. They are able to get...
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Operations
Epic develops modules to train analysts, and they make us recertify. In terms of provider training,...
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Product
I feel safer using Beacon than having a provider just put in orders. Beacon does what Epic says it...
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Operations, Product
We are pretty happy with the chemotherapy because the functionality is very robust. We could pretty...
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Loyalty, Relationship, Product
The infusion part is a simplified version. Epic could make it just as complicated as other parts,...
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Relationship
We meet with tech support people, and they always support us when there are issues or questions that...
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Operations
Epic does deliver what is in the upgrades, and they also have training information. They answer...
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Product
The product significantly supports our interoperability goal. If we were on separate oncology...
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Product
Beacon is good at helping us manage the increasing complexity of oncology treatment. It enables...
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Relationship
I typically go through our Epic analyst for support because we have good, close-working...
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Product
Beacon is user friendly in its format and layout. I like the ability to flip between inpatient and...
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Product
We can have multiple therapy plans in Beacon, so when a patient has two therapy plans applied to the...
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Product
There is room for improvement in the product’s automatic biosimilar interchange functionality. The...
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Product
We needed nurses to help provide coverage of oncology infusion areas inside of our ambulatory...
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Operations, Product
As Epic upgrades things, little hiccups are sometimes created in Beacon. The hiccups definitely...
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Relationship
Epic is very cautious when they make a commitment because they know they will stand by what they say....
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Product
There are a lot of different cancer registries to integrate with, and that requires a lot of...
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Product
We have been on Beacon for a while. We like its integration with Epic's EMR, and we appreciate its...
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Relationship, Product
There are some areas where Beacon falls short, but we are able to have discussions with Epic, and...
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Relationship
We feel like we have a good relationship with Epic, and we get executive involvement for their EMR,...
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Relationship
The vendor's support people are good and responsive. I would like to see more expertise from the...
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Relationship, Operations, Product
Epic releases quarterly updates, but there aren't always a lot of new things to add. However, it is...
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Product
We would like to see the system's ease of use improve. Also, many of our clinicians feel like the...
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Value
Epic's systems are really expensive, and it has been difficult for us to understand the dollars that...
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Product
We are happy with Beacon, and we have no concerns about it. We like the treatment and therapy plans...
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Product
Beacon is easy for the nurses to use because it is well integrated with the pharmacy tool and the MAR....
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Loyalty, Relationship, Product
There is a lot of back and forth. We will ask for something, and then Epic will say that it will be...
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Product
Beacon is more user friendly than before, but one of Epic’s latest upgrades has added way more...
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Product
We are able to build Beacon and have it set how we want. We can customize what we want in the system...
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Relationship, Operations
One thing Epic could do for us would be to give us our own feedback. As our analysts or consultants...
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Operations, Product
We have done enough upgrades with Epic that we are in a bit of a rhythm. There are always additional...
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Relationship, Operations
Our partnership with Epic has gone well. Epic has provided a lot of support and additional services...
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Operations, Operations
We are not 100% convinced that the product's setup is optimized. We want training to ensure that our...
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Relationship, Operations
We had a few go-lives recently, and Epic provided a large team to support us. They brought several...
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Product
The product tells providers whether there might be some contraindication or whether they are...
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Loyalty, Relationship, Product
Epic has done a lot with their updated versions of Beacon. They are continually looking to improve...
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Product, Value
Staging activity within Beacon is very cumbersome. Getting physicians to complete tasks is a...
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Product
The foundation of the system could use some work around oral chemotherapy plans. It is a challenge...
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Product
The big draw of Epic is that if we have the enterprise system and everything is connected, that...
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Relationship
When it comes to Epic, I drink the Kool-Aid; I am a big fan of the vendor. Epic does everything in...
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Relationship, Product
I have not received any proactive information from Epic. Epic's products are the national standard...
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Relationship
I am frustrated because Epic has promised things, and I am not seeing them delivered. And I haven't...
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Relationship, Operations
Epic does a great job of telling us about the updates and helping us test for Beacon.
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Product
I like that Epic is starting to leverage things such as the visit diagnoses and likely regimens that...
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Product
I hate the fact that there is no radio button in Beacon. We can't customize users’ ability to choose...
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Relationship, Product
Years ago, I heard of enhancements to Beacon that have still not been implemented. We can blame...
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Product
There are ways to make Beacon easier for the user, but Epic hasn’t provided the enhancements to do...
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Loyalty
If someone is looking at Beacon, they are looking at Epic and seeing what is available out there. I...
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Relationship, Product
Overall, Epic's development team is responsive, and they continue to move the product forward. The...
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Operations, Product
There are some complexities within Beacon around linking visits. I don't think the system is...
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Operations
Beacon is very intuitive. I went straight from bedside nursing to using Beacon. Even though it was a...
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Loyalty, Product
Beacon was by far better than the other systems we looked at. With more and more people using it, I...
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Operations
There are things the vendor could have taught rather than us figuring them out as we went along.
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Operations, Product
The tip sheets that Epic sends with updates are one page or less. We don't have to do a lot of...
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Relationship
Our account representative is very hands on. They are willing to meet with end users or us if we are...
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Product
The product is very good, but the medical oncology workflows are so big for the nurses and...
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Value
The vendor tends to charge us for just about everything. That is how they make their living.
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Operations, Product
The ease of use is tricky with Beacon. The system is a lot. That is a good thing and a bad thing. We...
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Product, Value
Beacon has a lot of safety features to prevent providers and clinicians from making mistakes. We are...
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Product
Beacon is a one-stop shop. Everything is in one location. We don’t have to use paper and then put...
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Product
We still have to document road maps for a certain protocol on paper and scan those road maps in. The...
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Relationship
Epic is a good vendor, and they always take care of their customers. Epic sometimes comes up short...
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Relationship
The support team is quick in getting back to us, but they are growing, and they are not always up to...
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