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User Commentary
Loyalty, Product
I think that satisfaction with the product is somewhat limited by our internal failures to...
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Loyalty, Product
The only things that we aren't happy with about Beacon are some company-wide decisions that affected...
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Loyalty, Product
Beacon is easier to use than any other program that we have seen. That is why I want to rate it so...
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Operations, Product
Our team does all of the training, not Epic. We have to tweak some things to make the system work...
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Product
We used to use a recruitment agency. The big part of using Epic's systems is that everything is one...
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Relationship, Operations, Product
With all of the applications, Epic is good about letting us know about functionalities that are...
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Operations
We have been very happy with Beacon so far. There are little things here and there that we wish...
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Product
From a Beacon oncology perspective, it would be nice to be able to get a larger snapshot view of...
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Product
Sometimes in its versatility, Beacon becomes a little more cumbersome, especially when we have...
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Operations
The initial implementation of Beacon taught us how to use the system. This may be true for some of...
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Loyalty, Product
I have concerns about clarity and safety around treatments, especially therapy plans. Therapy plans...
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Loyalty
We went with Epic's Beacon system because as a network, a plan was derived to move everything to one...
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Loyalty, Product
Our previous product was built from the ground up and designed for cancer centers and oncology...
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Operations
A lot of the feedback that we got on the training from Epic was that the classes were fabulous, but...
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Loyalty, Product
We like the security of Beacon. It has all kinds of different safety features, and that is very...
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Value
Everybody is pretty happy with Beacon as far as I know. I don't hear any comments from those above...
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Product
Beacon is a complicated build. Some of the dosing capabilities around carboplatin, which doesn’t...
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Relationship
Epic is great about communicating some of the changes in the solution and with functionality. They...
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Operations, Product
Beacon is great because it is customizable to everybody's unique preferences. However, sometimes...
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Product
One strong feature of Beacon is that if we have someone receive their first cycle of chemotherapy...
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Product
With the chemo consents in Beacon, if the patient doesn't have a preferred language other than...
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Product
With Beacon, I like the fact that we can track our outpatient interventions in the flow sheet...
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Product
A strength of Beacon is the ability to have all the appointment requests, lab orders, and call...
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Operations
The initial training from Epic was not adequate for my office or my staff. It was sparse and not as...
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Loyalty
I like my old system better than Beacon. It was not my choice to change. We were acquired by another...
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Loyalty
The functionality that Beacon is providing is great for our customers, so I’m looking forward to the...
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Product
I like that there are so many Epic users across the United States. We can access Care Everywhere and...
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Operations
For training, Epic will send out things for us to watch or tell us to read through printouts, and...
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Operations, Product
The vendor doesn't always think about the clicks in the system. Instead, they think about making the...
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Product
When it comes to reporting in the system, there are many different levels of an order. The system...
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Relationship
The Epic executives I deal with are good at their jobs, and there are escalation points.
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Product
The infusion module in Beacon is tough and clunky for end users, especially when it comes to...
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Product
Usability and treatment protocols are some of Beacon’s strengths. Also, the solution does thorough...
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Value
With Epic, we pay when we first implement a module, and there are also yearly fees. The vendor...
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Operations
Epic is good at organizing training and getting their customers to come up with a good training...
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Product
Beacon can be a little clumsy sometimes, so there are probably opportunities within our organization...
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Product
Beacon works fine most of the time. It serves our needs, and people understand how to use it.
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Relationship, Product
We got some upgrades for Beacon, and we gained a whole lot of functionality that we didn’t have...
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Relationship, Product
When it comes to Beacon, it is hard to point to things that we would like to see Epic improve. There...
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Relationship
The technical support that we get from Epic for Beacon is excellent. We have a technical support...
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Operations, Product
Everyone struggles with all of Epic's systems. It is never as easy to use those systems as we would...
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Loyalty, Relationship, Operations, Product
Epic has done a web migration and has gone to Hyperdrive. They put all their resources into their...
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Product
Beacon works as promoted but isn't the most efficient thing. With Hyperdrive, some of what Epic felt...
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Operations, Product
Normally, I would give the ease of use for end users a higher rating, but Epic’s therapy plan, which...
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Operations
Epic does not support go-lives. They provide support, but Epic hasn't been on-site for anything that...
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Relationship, Product
Epic does a pretty good job of supporting our organization’s interoperability goals. One thing about...
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Loyalty
There are only a few players in this space. Once we commit to one of the players, we are never going...
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Product
The problem with Beacon is that it is very configurable. It is like going into a store and really...
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Relationship, Product
There is always room for improvement regarding Epic’s delivery of new technology. The speed of the...
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Relationship, Value
I am pretty happy with Epic. We always want more functionality, especially if we know what is...
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Relationship, Product
Epic understands the nuances of oncology care, and it is nice that they have taken the time to...
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Operations, Product
The good and bad thing about Beacon is that there are 100 ways to do one thing. That is a...
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Loyalty, Product
Radiation is the big portion that doesn't integrate with Beacon, and there is also some cancer...
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Loyalty, Relationship
Epic is very proactive in terms of letting us know that there is going to be an issue, and they are...
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Product, Value
I feel like the tangible outcomes are there, but sometimes the reporting isn’t there, or maybe we...
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Relationship
Sometimes Epic says Beacon is going to do a bit more than we think. Whenever we have an upgrade or...
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Operations, Product
We answer a lot of questions for the end users. After we show them how to use Beacon, they get it,...
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Product
Beacon puts information in a readable format. It keeps patient safety in mind because there is a...
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Loyalty, Product
We want the ability to have road maps in the system. That is something that we have wanted for a...
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Operations
After the implementation, there was a lot of broken stuff that we had to fix. There could have been...
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Product
There are a lot of things in Beacon that are not intuitive at all, and we have to spend a lot of...
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Product
One of the biggest problems with Beacon is that for an infusion nurse, there is not one place to go...
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Product
One of Beacon's downfalls that is specific to treatment plans is that sometimes a provider will go...
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Product
The part of Beacon that doesn't really meet our needs very well is the radiation oncology part....
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Product
Beacon is actually very complicated. What the product really brings to the table are care plans for...
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Product
The problem with Beacon is that we only see a little slice of the orders of the care plan within the...
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Relationship
We would appreciate it if the vendor were more responsive to design tweaks and suggestions from the...
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Product
Our physicians and nurses find Beacon and our EMR’s general operability difficult with multiple clicks....
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Product
The navigation part of the product continues to be a frustration for our clinicians with the...
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Product
Beacon is very comprehensive, and it is a safe and effective way to manage chemotherapy. It would...
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Relationship
Epic keeps their promises. Sometimes we have to push them to get the work done; we tend to be early...
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Relationship
Epic is very responsive, and they try to get things done. If Epic gets a problem reported to them,...
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Product, Value
Beacon is necessary and very useful. It assists the physicians with getting the appropriate...
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Operations, Product
I like that Beacon is user friendly and that we can train Beacon to use a protocol. As long as the...
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Product
I would like to see order groups enhanced in Beacon. I would like different functionality that would...
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Culture, Relationship
Epic may have a vision, but they don't advertise it or share it well. From an end-user perspective,...
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Operations, Product
Beacon is very complex, especially for providers. There are a lot of pieces to it, and no one...
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Product, Value
Beacon needs a lot more integration with NCCN guidelines. There is so much touted opportunity that...
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Culture, Value
Epic is expensive, but if I wanted separate modules and separate hardware for all the things we...
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Product
If a health system uses Epic's EMR, integration is the easiest thing. Other sites can essentially...
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Loyalty, Product
Two locations can have the product, but if the locations are not on the same instance, then things...
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