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Commentary Summary
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User Commentary
CEO/President
Relationship
I can reach out to some of the Flatiron executives, and no matter where they are, they will pick up...
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CEO/President
Service and Support
On the weekend, Flatiron makes us send an email when we need support or the help desk, which is a...
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CEO/President
Functionality and Upgrades
Flatiron recently came out with Flatiron Assist, which is a pretty remarkable solution. It is...
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CEO/President
Relationship
Flatiron has a yearly meeting called OncoCloud where they invite a couple hundred oncologists,...
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CEO/President
Functionality and Upgrades
We like that Flatiron OncoEMR is completely oncology-centric; it is made around everything that we...
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CEO/President
Implementation and Training
Flatiron helped us remarkably in the beginning with telemedicine. They did everything to get us up...
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CEO/President
Functionality and Upgrades
We have a physician who works with other EMRs from vendors like Epic and Cerner, and that person is...
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CEO/President
Interfacing and Integration
Flatiron’s interconnectivity and willingness to interface with every other system have made things...
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CEO/President
Relationship
We have been with Flatiron for many years; if they weren’t doing the job, we would have moved. We...
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COO
ROI / Cost (care and feeding)
We don’t have a lot of problems with the system. The vendor is basically into the data arrangement....
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COO
ROI / Cost (care and feeding)
We are not part of a big health system, so Epic, Cerner, and some of the other big vendors are out...
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COO
Relationship
I don’t know of anything the vendor has promised that hasn’t come through. When the vendor comes out...
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COO
Implementation and Training
Everybody does virtual or online training now. It would be really helpful to have somebody here...
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COO
Functionality and Upgrades
Flatiron OncoEMR has hundreds and hundreds of toggles, so we still have people realizing it has this...
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COO
Relationship
Sometimes we ask for things that the vendor is not able to accomplish, but sometimes that is more...
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COO
Functionality and Upgrades
The technology doesn’t really change much, but it could. We are not a huge practice, so sometimes...
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COO
Service and Support
The vendor's support people get back to us pretty quickly. They don’t have portals. We open a ticket...
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COO
Functionality and Upgrades
The product drives tangible outcomes. We are just in and out of the software all day long, so no one...
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COO
Service and Support
The vendor's people are knowledgeable professionals. They are helpful and easy to do business with....
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VP/Other Executive
Functionality and Upgrades
Upgrades almost happen on the fly. We don’t notice them. They are just there, and there are no problems....
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VP/Other Executive
Functionality and Upgrades
There are still some things we are building on in the system. I don’t know whether any product is...
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VP/Other Executive
Relationship
We have a great service team that I work with daily. The system is the biggest platform that we use....
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VP/Other Executive
Future Outlook
There is nothing I don’t care for in the system. We always have suggestions, and Flatiron uses a lot...
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Manager
Service and Support
Flatiron has actually been pretty good through the COVID-19 crisis. We didn’t have to change too...
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Manager
Other Observations & Comments
Considering the products that are out there currently, I would buy Flatiron OncoEMR again. However,...
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Manager
ROI / Cost (care and feeding)
I don’t think we get nickel-and-dimed by Flatiron. We obviously have a lot of things worked into our...
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Manager
Relationship
We have a great project manager who is great about making sure we are hitting our goals. That person...
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Manager
Service and Support
Flatiron is proactive. They are pretty good at recognizing issues, alerting us, and working with us.
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Manager
Functionality and Upgrades
The functionality isn’t meeting all of our needs today. There are still some things that need to be...
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Manager
Future Outlook
Flatiron has some good things coming out on their road map, so if those things are truly in place in...
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Manager
Implementation and Training
Flatiron really did have a good process for implementation and a really good timeline. Not...
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Manager
Service and Support
The vendor was a little slow to help with telehealth when COVID-19 started. Eventually, they came...
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Manager
Implementation and Training
The initial training could have been a little better. For the amount that we pay them, the vendor...
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Manager
Future Outlook
Our billing people aren’t happy with the product. They aren’t super thrilled with the ongoing...
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Manager
ROI / Cost (care and feeding)
The product is expensive. On top of paying a large amount of money every year, we have to pay for...
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Manager
Functionality and Upgrades
Overall, we are happy with the product. It isn’t perfect, but nothing is. We like it, and it is much...
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Manager
Service and Support
There hasn't been a whole lot of movement on Flatiron OncoEMR lately. Our oncology department has...
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Manager
ROI / Cost (care and feeding)
Now that things with Flatiron OncoEMR have settled down, there seems to be a good workflow in the...
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Manager
Technology
Flatiron OncoEMR has a messy workflow that can be tricky and not smooth. There is a lot of clicking...
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Manager
Other Observations & Comments
When we started using Flatiron OncoEMR, we thought that the solution was going to be super easy, so...
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Analyst/Coordinator
Service and Support
Over the last few years, the service and support have improved greatly since Altos Solutions became...
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Nurse
Service and Support
The product is pretty easy to use. In my experience, our account manager's ability to go to bat for...
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Manager
Service and Support
Flatiron has been very supportive through the COVID-19 crisis. They have kept all the billing...
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Manager
ROI / Cost (care and feeding)
Flatiron is a little expensive. At first, they didn’t avoid charging us for every little thing, but...
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Manager
Implementation and Training
Flatiron is very good at training. They didn’t have training this year of course, but they did...
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Manager
Functionality and Upgrades
The product works great still. I really don’t have any complaints about our interoperability goals....
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Manager
Service and Support
Flatiron is very good about communicating with us about Flatiron OncoEMR. When they are going to...
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Manager
Functionality and Upgrades
I love working with Flatiron. They are very oncology specific, so they know what my needs are and...
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Manager
Relationship
I don’t know about the executive involvement because I don’t think we have an executive. I think we...
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Manager
Functionality and Upgrades
Some of the reports are very cumbersome, and we don’t know exactly what we are going to get. And...
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Manager
Service and Support
Flatiron was a big help during the COVID-19 crisis because we never did telemedicine before, so they...
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Manager
Other Observations & Comments
I hope the product is part of our long-term plans. I think they are avoiding charging for every...
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Manager
Interfacing and Integration
I wish Flatiron would be more amenable to customers’ needs. We need some service to be interfaced...
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Manager
Functionality and Upgrades
The system generally has a pretty good design. The vendor has made some drastic updates and changes...
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Manager
Service and Support
Flatiron has been very helpful during COVID-19. They have been excellent. They have provided us with...
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Manager
Functionality and Upgrades
Flatiron should be focusing on helping the practice engage with patients more. I have even brought...
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Analyst/Coordinator
Service and Support
Flatiron is improving the solution on a daily basis. They have come a long way. I constantly request...
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Analyst/Coordinator
Service and Support
Flatiron lacks communication from time to time when there is an outage of some sort. Recently, there...
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Analyst/Coordinator
Other Observations & Comments
Our users complain about the number of clicks on the progress notes. Flatiron is currently working...
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Analyst/Coordinator
Implementation and Training
Flatiron has stepped up when it comes to reacting to COVID-19, which definitely has affected their...
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Director
Lessons Learned
Flatiron OncoEMR is a good EMR for oncology, hematology, and chemo. It works very well for those...
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Analyst/Coordinator
Functionality and Upgrades
We don't have a choice about what version we are running. Flatiron updates the product to the newest...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Flatiron avoids charging for every little thing. Our other EMR vendor is very different.
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Analyst/Coordinator
Implementation and Training
Flatiron has improved their training. They have come a long way, but they still have further to go...
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Analyst/Coordinator
Interfacing and Integration
Flatiron has been great about supporting our integration. We actually just implemented a new...
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Analyst/Coordinator
Service and Support
Flatiron is really good at support. They have been really good about updating the system.
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Analyst/Coordinator
Other Observations & Comments
The level of executive involvement is minimal. I guess we don't really have a need for them.
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Analyst/Coordinator
Functionality and Upgrades
The system is very user friendly and keeps providers in focus when they are developing new...
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Analyst/Coordinator
Functionality and Upgrades
Flatiron has come a long way in product security. They are actually working on things ahead of time....
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Analyst/Coordinator
Service and Support
Right away, the vendor actually came out with workflows that support us in the COVID-19 crisis. That...
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Director
Relationship
We have a bit of a challenge sometimes with Flatiron keeping their promises. The challenge isn't...
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Director
Implementation and Training
When it comes to the implementation, Flatiron has a little room for improvement. There is always a...
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Director
Functionality and Upgrades
Some of the quality reporting is not up to par. The quality reporting doesn’t change each year. If...
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Director
Functionality and Upgrades
When it comes to the current product functionality meeting our needs, Flatiron still needs to catch...
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Manager
Functionality and Upgrades
There are a few things that I like about Flatiron. I like that we have an account manager that is...
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Manager
Other Observations & Comments
I would like the system to have built-in alerts for certain circumstances; I would like the product...
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Manager
Functionality and Upgrades
The product helps me with day-to-day research features. The vendor provides us with portals that...
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Manager
Functionality and Upgrades
The treatment regimen page can be kind of cumbersome. When we look at it, there is a lot going on...
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Manager
Functionality and Upgrades
The solution works as it was promoted. It is still the best. I don’t think anything can touch it.
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Manager
ROI / Cost (care and feeding)
Occasionally, there are speed issues, and I constantly hear from the doctors that there are too many...
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Manager
Functionality and Upgrades
The solution is very easy, and it has been easy to train new employees. If we make a mistake, it is...
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Manager
Functionality and Upgrades
In order for the solution to meet all my needs, it must be able to keep up with science. My...
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Manager
Functionality and Upgrades
I love that we have never been without the system. Flatiron has multiple things to help prevent an...
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Manager
Interfacing and Integration
There are a lot of things that the vendor does that are proactive, but they still need to watch...
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Manager
Relationship
We really don’t hear much from the vendor's executives.
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Manager
ROI / Cost (care and feeding)
There are many potential outcomes that I can pull from the solution. The precision medicine piece...
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Manager
Functionality and Upgrades
Overall, the product is good. There is always room for improvement, and we have a wish list....
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COO
Relationship
Flatiron is certainly part of our long-term plans. I don't see us changing EMRs. We maybe wouldn't...
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COO
ROI / Cost (care and feeding)
If we want some special kind of report, we have to pay extra, and the interfaces aren’t cheap. But...
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COO
Functionality and Upgrades
A while ago, Flatiron did an upgrade, and that was a nightmare for weeks. But in general, Flatiron...
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COO
Implementation and Training
The vendor has people available for training, but we have to get our hands on the trainers to use...
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COO
Lessons Learned
Rather than having the vendor’s product support our integration goals, we have had to modify what we...
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COO
Relationship
We don’t have executive involvement because we rarely need to climb the ladder and get in somebody’s...
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Manager
Functionality and Upgrades
We are hearing about things that Flatiron is doing, but Flatiron is taking a long time. Oncology is...
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Manager
Service and Support
Flatiron is doing some good things. They just hired a practice manager who is very innovative. They...
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Manager
Service and Support
I love the chat feature. I can send something to my representative and get an answer. We have other...
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Manager
ROI / Cost (care and feeding)
Flatiron is partnering with someone to help with making ordering easier for precision medicine, but...
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Manager
Service and Support
If the vendor doesn’t solve the precision medicine issue, my satisfaction is probably going to drop...
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Manager
Relationship
For the most part, Flatiron keeps their promises. But at times, they don’t keep up with science....
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Manager
ROI / Cost (care and feeding)
Flatiron is fair with what they charge us. If I ask for a report, I am not nickel-and-dimed. The...
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Manager
Other Observations & Comments
Flatiron sends out newsletters, which are great. I also usually get an email from my account person,...
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Manager
Implementation and Training
I have learned that the quality of the training depends on the trainer. When we went live, we had a...
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Director
Functionality and Upgrades
Flatiron OncoEMR is not that hard to use. We have been using it because it is very specific to...
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Manager
Functionality and Upgrades
Our long-term plan is to not change this system. Even though it has issues like other systems, there...
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Manager
Sales and Contracting
The vendor keeps all their promises with whatever they say and whatever is on the contract.
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Manager
Other Observations & Comments
We rate the vendor in the middle of the scale with supporting our integration goals. They are not so...
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Manager
Functionality and Upgrades
The system has its issues; sometimes we think it is not working fine. I would rate the product...
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Manager
Relationship
The ongoing support we get from the vendor is good. They try to listen to us, and they are always...
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Manager
ROI / Cost (care and feeding)
We have received our money’s worth because the vendor doesn’t charge as much as other vendors do....
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Manager
Service and Support
When I think of the vendor being proactive, I consider that to be any enhancement request that we...
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Manager
Future Outlook
The vendor is working toward fixing some issues, and they are bringing some new technologies as...
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Manager
Service and Support
Anytime we generate a ticket, we go through our email, and the vendor is always available to listen...
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Manager
ROI / Cost (care and feeding)
The vendor kind of avoids charging for every little thing, but that depends on what the charge is...
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Manager
Functionality and Upgrades
I like the system’s ease of use. It is user friendly. The boxes in the system make it easy to maneuver....
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Manager
Functionality and Upgrades
I want to see some improvements with the EMR side of things. The system just needs to be updated....
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Manager
Service and Support
We do not care for the cosmetic changes that the vendor makes. I know they are making the system...
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Analyst/Coordinator
Functionality and Upgrades
When we first got the product, it was owned by another company, and the base structure essentially...
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Analyst/Coordinator
Functionality and Upgrades
The system works well for billing. We don’t have the billing software add-on, and the vendor put a...
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Analyst/Coordinator
Relationship
I don’t deal with any of the executives. The one time I wanted something escalated was because it...
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