Flatiron OncoEMR (Mostly Ambulatory) Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Physician

Relationship

Flatiron does a great job. We are very happy with Flatiron OncoEMR.

Jun 2024
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Manager

Operations

The training could use some extra work. Flatiron does provide training, and there is an online...

Jun 2024
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Nurse

Culture, Value

Flatiron is pretty up front about the cost. There are a lot of fees outside of our yearly...

May 2024
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Nurse

Operations

Upgrades are pretty well executed by Flatiron. They do a good job of preparing for the practices,...

May 2024
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Nurse

Operations

Flatiron’s initial training with us was really bad. There was not enough time dedicated to it. We...

May 2024
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Nurse

Relationship

We have a regular meeting with our account representative where we discuss any issues or anything we...

May 2024
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Nurse

Relationship

I am not an IT person. I don't know HTML coding. If I am having an issue with something, I will send...

May 2024
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Nurse

Loyalty, Operations, Product

When we onboard new hires, I train everybody on Flatiron OncoEMR, and I tell them all that in the...

May 2024
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Nurse

Relationship, Product

Some functionalities in Flatiron OncoEMR, like the electronic referral process and the inbound...

May 2024
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Nurse

Relationship

Flatiron’s review and implementation process of things that need to be changed or fixed is lacking....

May 2024
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Nurse

Relationship

Flatiron’s customer support team is good at giving us canned responses. They put the problem into...

May 2024
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Nurse

Relationship

Flatiron’s customer service seems to wax and wane. There are times when it is a little better, and I...

May 2024
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Nurse

Relationship

In terms of new requirements, like CMS requirements, Flatiron is pretty good at being proactive. If...

May 2024
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Nurse

Relationship

My biggest thing is I want Flatiron to take enhancement requests more seriously and focus more on...

May 2024
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Director

Product

Flatiron originally bought Altos Solutions, so a lot of the newer functionality in Flatiron OncoEMR...

May 2024
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Director

Loyalty, Relationship, Operations, Product

Flatiron OncoEMR is very basic to navigate. We are utilizing Flatiron OncoEMR a lot more across the...

May 2024
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Director

Relationship

Flatiron has one of the best support teams. They are always accessible, and we get practically...

May 2024
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Analyst/Coordinator

Operations

Flatiron rolls out upgrades weekly, and it seems like they don't do a lot of testing. A couple of...

Apr 2024
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Analyst/Coordinator

Product

We are struggling with integration in Flatiron OncoEMR. Certain fields are integrated, but the...

Apr 2024
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Analyst/Coordinator

Operations, Product

Flatiron OncoEMR is easy to use. It has a nice workflow. However, it would be nice if we could...

Apr 2024
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Director

Product

We ask Flatiron innumerable questions about improvements, like whether they can color coordinate...

Apr 2024
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Director

Operations

Flatiron doesn't actually offer onboarding. They could even do it virtually, but there is nothing...

Apr 2024
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Director

Relationship, Product

There are a million different reports that we can run in Flatiron OncoEMR, and I'm certainly...

Apr 2024
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Director

Relationship, Product

We get notifications from Flatiron. They are constantly upgrading and loading new updates. They used...

Apr 2024
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Director

Operations, Product

I would buy Flatiron OncoEMR again. It is super user friendly, and we can easily teach and onboard...

Apr 2024
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Director

Value

We invested in Flatiron OncoEMR a long time ago, so I would say we have gotten our money's worth. If...

Apr 2024
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Director

Relationship

Flatiron’s support is where we struggle sometimes. We can email the support people, and they let us...

Apr 2024
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Director

Relationship, Operations

Flatiron asks our superusers questions about what could meet our needs. The vendor wants to know...

Apr 2024
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Director

Product

We have been able to work with the vendor on MIPS measurements and other things that are required...

Apr 2024
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Manager

Relationship, Product

I like that Flatiron OncoEMR is geared toward medical oncology. The scheduling of treatments is...

Mar 2024
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Manager

Product

Flatiron OncoEMR is not built for surgical things, so the scheduling for our surgeons is a little...

Mar 2024
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Nurse

Relationship, Operations

Since we started with the product, I have continued to go through all the self-teaching content that...

Jan 2024
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Nurse

Product

Flatiron OncoEMR is not an overly complicated program. Some of the older folks in the office who are...

Jan 2024
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Nurse

Relationship

With learning and keeping up-to-date on the changes that have been made, Flatiron really works well...

Jan 2024
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Nurse

Relationship

Flatiron is really on top of things when it comes to the product. There is a bit of rigidness. We...

Jan 2024
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Nurse

Relationship

When it comes to integration for our office, we have such mixed experiences with Flatiron. When I...

Jan 2024
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Director

Relationship, Product

We like that Flatiron OncoEMR is an oncology-specific solution, and they respond quickly when there...

Jan 2024
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Director

Product

We like the way that we enter treatment plans and work with flow sheets in Flatiron OncoEMR. We also...

Jan 2024
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Director

Operations, Product

Some of the workflows for MIPS are difficult to follow. The process is pretty much a box-ticking...

Jan 2024
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Director

Culture, Relationship

Because we are in a certain region, we have a separate contact number, and I wish that Flatiron...

Jan 2024
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Analyst/Coordinator

Relationship, Operations, Product

Flatiron basically built their system on top of a legacy system, and they lost all of the original...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Flatiron has fallen behind when it comes to staying up-to-date with the needs of the medical field....

Jan 2024
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Analyst/Coordinator

Relationship

The vendor's support team is phenomenal. We absolutely adore our account person. They are amazing....

Jan 2024
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Analyst/Coordinator

Product

We have to fight, struggle, and work with the vendor to get them to do the integrations that we want...

Jan 2024
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Analyst/Coordinator

Relationship

With Flatiron OncoEMR, if we deal with the individuals who are assigned to our account, they can...

Jan 2024
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Analyst/Coordinator

Culture, Value

Flatiron is charging us for things that are required for the system to be a certified EHR and that...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

Knowing where we are and where the vendor's road map is going, I have a feeling that my overall...

Jan 2024
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CFO

Product

I would like the vendor to improve their scheduling module. That module is too flexible. Someone can...

Jan 2024
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CFO

Relationship, Operations

Flatiron continues to improve the system every time they send us a release or listen to our...

Jan 2024
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CFO

Product

We participate in quality programs through the system, and it is really helpful to have labels and...

Jan 2024
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COO

Operations, Product

Flatiron OncoEMR has a pretty clean interface with some intuitive work workflows built in; the...

Oct 2023
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COO

Product

With Flatiron OncoEMR, there is a lot of rigidity in the user interface and what it can and can't...

Oct 2023
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COO

Loyalty

We decided to move away from Flatiron, and that was prompted by the vendor’s decision to first exit...

Oct 2023
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COO

Product

One of my complaints about Flatiron is the major updates they have made. One update was a rewrite of...

Oct 2023
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COO

Operations

The initial training for Flatiron OncoEMR was excellent. The vendor had people out here to...

Oct 2023
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COO

Relationship

If we have a very clear tactical question, the vendor’s support system is reasonable. They have a...

Oct 2023
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Analyst/Coordinator

Relationship

Flatiron has the same staffing issues that everyone else has had, so they have been a little slow...

Jul 2023
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Analyst/Coordinator

Relationship

Our organization handles many areas of healthcare, and Flatiron has been really good at working with...

Jul 2023
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Analyst/Coordinator

Product

Compared to our previous EMR, Flatiron OncoEMR's infusion scheduling and regimen parts have been big...

Jul 2023
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Analyst/Coordinator

Product

We have had an issue in the system where it will allow users to order a test from a flow sheet that...

Jul 2023
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Analyst/Coordinator

Product

The system's scheduler page definitely needs some work. Right now, it is just a big grid and...

Jul 2023
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Analyst/Coordinator

Relationship

Flatiron responds to our enhancement requests really well. They are very responsive and really quick...

Jul 2023
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Analyst/Coordinator

Product

There are some little things in the system that could be more intuitive. For example, one thing that...

Jul 2023
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Analyst/Coordinator

Relationship

Flatiron staff members are very good to bounce ideas off of. When they aren't able to integrate...

Jul 2023
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CEO/President

Loyalty, Product

Flatiron OncoEMR has historically been an oncology-specific EMR. Over the last few years, we have...

Jul 2023
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CEO/President

Relationship

Flatiron has been great. We have been a growing practice, and we integrate practices into Flatiron's...

Jul 2023
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CEO/President

Product

Flatiron tailors to the oncology market. We have physicians who come from hospitals that use big...

Jul 2023
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CEO/President

Relationship

If I could, I would change the speed of some of the enhancements we have asked for. We are always...

Jul 2023
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