Flatiron OncoEMR (Mostly Ambulatory) Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Operations, Product

Flatiron struggles with interoperability. They are a little behind the curve when it comes to...

Sep 2024
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Manager

Operations

Flatiron OncoEMR is easy to use and intuitive. Flatiron just does a really great job allowing people...

Sep 2024
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Manager

Culture, Relationship

Sometimes we make a lot of requests that Flatiron isn't able to necessarily implement at that time,...

Sep 2024
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Manager

Relationship

Flatiron is updating a lot of things regularly. Flatiron OncoEMR definitely has some positives. The...

Sep 2024
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Manager

Product, Value

Overall, some of the workflows in Flatiron OncoEMR are very cumbersome. Some of the functionality is...

Sep 2024
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Manager

Operations

We would like Flatiron to actually have some training. Most things are just an email. Some things...

Sep 2024
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Manager

Product

We have had a lot of trouble with our lab interfaces. It has been a nightmare of things that never...

Sep 2024
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Manager

Operations, Product

Flatiron OncoEMR is an easy program to use, and that is why most people really like it. Our biggest...

Sep 2024
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Manager

Relationship

Flatiron is sometimes more reactive than proactive. They are not as forward thinking as they used to...

Sep 2024
||
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Manager

Culture, Value

More recently, there have been a lot more general and add-on fees from Flatiron. We pay for...

Sep 2024
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Manager

Operations

Training is not bad. Flatiron stays on top of things with new requirements and stuff. Flatiron...

Sep 2024
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Manager

Product

Some things could get better. Flatiron OncoEMR does have some issues. I wish there were a way that...

Sep 2024
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Manager

Value

Flatiron does charge a lot because we have issues. The integration fees are way too high. We haven't...

Sep 2024
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Manager

Product

We have a new messaging function, which has been nice. It has helped us clean out the inbox. The...

Sep 2024
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Manager

Relationship

Support from the team has been excellent. We usually get help right away, and most of the time, the...

Sep 2024
||
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Manager

Relationship

Flatiron OncoEMR has been good. Flatiron keeps everything up-to-date when the different changes come...

Sep 2024
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Manager

Operations

We have regular updates with Flatiron OncoEMR, and they are included in our contract. The updates...

Sep 2024
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Director

Relationship, Product

Our doctors are happy with Flatiron OncoEMR, and that is what is most critical. They feel like they...

Sep 2024
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Director

Relationship

Flatiron’s support team doesn’t answer right away, but they are not horrible. However, the vendor...

Sep 2024
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Director

Relationship, Operations, Product

In the years we have been on Flatiron OncoEMR, I don’t know of any upgrades, so I don’t feel like...

Sep 2024
||
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Director

Product

I deal a lot with authorizations, and I feel like there are a lot of items that could be addressed...

Sep 2024
||
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Director

Operations

I don’t feel like all of our different locations are on the same page because we went live with...

Sep 2024
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Director

Operations

When we were in implementation and training with Flatiron, I did have a good rapport with the...

Sep 2024
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Manager

Relationship, Operations, Product

Flatiron is trying to make improvements. Flatiron has good ideas, but when they think about rolling...

Sep 2024
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Manager

Relationship

One of my biggest frustrations with Flatiron is that it has become harder and harder to get them to...

Sep 2024
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Manager

Loyalty, Product

Science is changing, and it is taking Flatiron a long time to keep up with the science. One of our...

Sep 2024
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Manager

Loyalty, Value

Flatiron is part of our long-term plans. Right now, Flatiron's system is still the best for the...

Sep 2024
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Manager

Loyalty

Flatiron does enough that we feel like we need to stay where we are at. I would say that the vendor...

Sep 2024
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Manager

Relationship

Flatiron's web support has been very good. I can put a question into the support, and I will...

Sep 2024
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Manager

Operations

I haven't received a lot of training from Flatiron. The quality of Flatiron's training is not good....

Sep 2024
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Manager

Relationship, Product

There is a newer feature in Flatiron OncoEMR called a group inbox. That is really the only area that...

Sep 2024
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Manager

Relationship, Operations

Flatiron makes frequent upgrades to the system and is always looking for a way to improve what we...

Sep 2024
||
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Director

Relationship

Anytime we have an issue, we just call the vendor. The Flatiron customer service is phenomenal. We...

Aug 2024
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Director

Relationship

Sometimes the phones are down at Flatiron, and having worked with them for so many years, I did...

Aug 2024
||
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Director

Culture, Value

Flatiron does not charge for every little thing, but it seems like they are transitioning into...

Aug 2024
||
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Director

Product

There are a lot of things in Flatiron OncoEMR that our providers want that they have never been able...

Aug 2024
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Director

Product

Some of the reports are very hard to find in Flatiron OncoEMR. For example, somebody scheduled an...

Aug 2024
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Director

Loyalty

When we decided to go from a paper chart to an EHR, we did a big study, looked at a few other...

Aug 2024
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Physician

Product

I would like to see better templates for reporting that are more specific to oncology. Right now,...

Aug 2024
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Physician

Product

The reliability of Flatiron OncoEMR is excellent. We do not have issues with downtime or glitches...

Aug 2024
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Physician

Product

The flowsheet notes could be easier to use, and it would be nice to see some work done to make them...

Aug 2024
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Physician

Product

I like the Flatiron OncoEMR. It is a marvelous EMR for oncology. Flatiron OncoEMR has a niche focus,...

Aug 2024
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Physician

Relationship

I would like to see Flatiron talk to more oncologists before changing or updating the software. They...

Aug 2024
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CEO/President

Loyalty, Product

I feel that Flatiron OncoEMR is the best oncology system out there. There is no perfect company. We...

Aug 2024
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CEO/President

Product, Value

Flatiron works well with third-party systems, and that is a plus with oncology and treating...

Aug 2024
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CEO/President

Relationship

Communication with Flatiron is good in some areas and does not hit the mark in others. I feel like...

Aug 2024
||
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CEO/President

Loyalty, Value

I am starting to think another firm may come in and acquire the vendor. Flatiron OncoEMR is getting...

Aug 2024
||
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CEO/President

Relationship

We get good support from Flatiron, but the support team can get bogged down.

Aug 2024
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CEO/President

Relationship

I would like to see Flatiron's leaders be more involved in what we do, and I would like them to be...

Aug 2024
||
(0)
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CEO/President

Value

Flatiron has been nickel-and-diming us more post-acquisition than they did when they were more of a...

Aug 2024
||
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CEO/President

Operations

We have been waiting for Flatiron Assist for some time, I thought it would be further along by now....

Aug 2024
||
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CEO/President

Relationship, Value

The support from Flatiron is generally good, but certain people are stars and if I were rating the...

Aug 2024
||
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CEO/President

Relationship

Depending on our needs, Flatiron can be slow to respond to even basic things we need. I am dealing...

Aug 2024
||
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CEO/President

Relationship

We do have a key account manager who is assigned to our account. They are usually good, and I really...

Aug 2024
||
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CEO/President

Relationship

Flatiron has a friendly team, and they are great people to work with overall. Most of my...

Aug 2024
||
(0)
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CEO/President

Relationship, Product

Flatiron OncoEMR is the strongest oncology EMR solution in the industry, but since the acquisition,...

Aug 2024
||
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Analyst/Coordinator

Product

I like Flatiron’s regimen contents, like what they do to help us select the right regimen,...

Aug 2024
||
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Analyst/Coordinator

Product

Flatiron’s drug regimen stuff is great. It is super top notch. The vendor uses Flatiron Assist,...

Aug 2024
||
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Analyst/Coordinator

Relationship

Flatiron is good at getting back to me and explaining things. We have pretty constant communication...

Aug 2024
||
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Analyst/Coordinator

Product

Allowing a bit more customization from the end user in Flatiron OncoEMR would be good. We can...

Aug 2024
||
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Analyst/Coordinator

Product

The product’s scheduler is so much better than a lot of others I have seen, but it is a bit hard to...

Aug 2024
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Analyst/Coordinator

Relationship

We have a very large enhancement-list request with Flatiron. They actually have changed some things...

Aug 2024
||
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Analyst/Coordinator

Product

We have cranky nurses and doctors who don't like lots of things about Flatiron OncoEMR. But from an...

Aug 2024
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Manager

Culture

We were on a different EMR for many years, and switching took us a long time. We went through the...

Jul 2024
||
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Manager

Product

Our providers have really struggled. EMRs in general are death by a thousand clicks; everything is a...

Jul 2024
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Manager

Operations

When it was time to go live, we were a very large practice, and the vendor did have a bunch of...

Jul 2024
||
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Manager

Culture, Operations

We purchased a part of the software that we were never trained on during the go-live, and then the...

Jul 2024
||
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Manager

Product

We have our own labs, so we have to have all of these interfaces. There are labs we order for every...

Jul 2024
||
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Manager

Relationship

Because of the time difference, if we need anything at five o'clock, we are in trouble. Not to...

Jul 2024
||
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Manager

Culture, Operations

Our discovery phase and implementation were subpar. We continue to suffer after many months of use....

Jul 2024
||
(0)
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Manager

Operations

We did not have a good implementation, and one of the issues was when the vendor trained our...

Jul 2024
||
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Analyst/Coordinator

Loyalty, Relationship

Flatiron is coming out with new products, but I don't trust the vendor anymore. They will say one...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

Flatiron had to create an active clustering rule due to our stability issues. There are times when...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Flatiron OncoEMR might be a clear system to use for the oncology area. It has tabs and treatment...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

Flatiron struggles to scale their system to larger organizations. I know that my organization isn't...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

One of Flatiron's biggest problems is that there is a lack of internal communication between their...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

The system has three different ways to place orders. That is a problem. Different people will use...

Jul 2024
||
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Analyst/Coordinator

Loyalty, Product

Our main driver for looking at other vendors' systems is stability. We also look for what we can...

Jul 2024
||
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Analyst/Coordinator

Relationship

Every time there is an issue, we have to contact Flatiron. We have gone through several support...

Jul 2024
||
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Physician

Relationship

Flatiron does a great job. We are very happy with Flatiron OncoEMR.

Jun 2024
||
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Manager

Operations

The training could use some extra work. Flatiron does provide training, and there is an online...

Jun 2024
||
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Nurse

Culture, Value

Flatiron is pretty up front about the cost. There are a lot of fees outside of our yearly...

May 2024
||
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Nurse

Operations

Upgrades are pretty well executed by Flatiron. They do a good job of preparing for the practices,...

May 2024
||
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Nurse

Operations

Flatiron’s initial training with us was really bad. There was not enough time dedicated to it. We...

May 2024
||
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Nurse

Relationship

We have a regular meeting with our account representative where we discuss any issues or anything we...

May 2024
||
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Nurse

Relationship

I am not an IT person. I don't know HTML coding. If I am having an issue with something, I will send...

May 2024
||
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Nurse

Loyalty, Operations, Product

When we onboard new hires, I train everybody on Flatiron OncoEMR, and I tell them all that in the...

May 2024
||
(0)
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Nurse

Relationship, Product

Some functionalities in Flatiron OncoEMR, like the electronic referral process and the inbound...

May 2024
||
(0)
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Nurse

Relationship

Flatiron’s review and implementation process of things that need to be changed or fixed is lacking....

May 2024
||
(0)
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Nurse

Relationship

Flatiron’s customer support team is good at giving us canned responses. They put the problem into...

May 2024
||
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Nurse

Relationship

Flatiron’s customer service seems to wax and wane. There are times when it is a little better, and I...

May 2024
||
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Nurse

Relationship

In terms of new requirements, like CMS requirements, Flatiron is pretty good at being proactive. If...

May 2024
||
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Nurse

Relationship

My biggest thing is I want Flatiron to take enhancement requests more seriously and focus more on...

May 2024
||
(0)
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Director

Product

Flatiron originally bought Altos Solutions, so a lot of the newer functionality in Flatiron OncoEMR...

May 2024
||
(0)
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Director

Loyalty, Relationship, Operations, Product

Flatiron OncoEMR is very basic to navigate. We are utilizing Flatiron OncoEMR a lot more across the...

May 2024
||
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Director

Relationship

Flatiron has one of the best support teams. They are always accessible, and we get practically...

May 2024
||
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Analyst/Coordinator

Operations

Flatiron rolls out upgrades weekly, and it seems like they don't do a lot of testing. A couple of...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

We are struggling with integration in Flatiron OncoEMR. Certain fields are integrated, but the...

Apr 2024
||
(0)
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Analyst/Coordinator

Operations, Product

Flatiron OncoEMR is easy to use. It has a nice workflow. However, it would be nice if we could...

Apr 2024
||
(0)
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Director

Product

We ask Flatiron innumerable questions about improvements, like whether they can color coordinate...

Apr 2024
||
(0)
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Director

Operations

Flatiron doesn't actually offer onboarding. They could even do it virtually, but there is nothing...

Apr 2024
||
(0)
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Director

Relationship, Product

There are a million different reports that we can run in Flatiron OncoEMR, and I'm certainly...

Apr 2024
||
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Director

Relationship, Product

We get notifications from Flatiron. They are constantly upgrading and loading new updates. They used...

Apr 2024
||
(0)
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Director

Operations, Product

I would buy Flatiron OncoEMR again. It is super user friendly, and we can easily teach and onboard...

Apr 2024
||
(0)
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Director

Value

We invested in Flatiron OncoEMR a long time ago, so I would say we have gotten our money's worth. If...

Apr 2024
||
(0)
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Director

Relationship

Flatiron’s support is where we struggle sometimes. We can email the support people, and they let us...

Apr 2024
||
(0)
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Director

Relationship, Operations

Flatiron asks our superusers questions about what could meet our needs. The vendor wants to know...

Apr 2024
||
(0)
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Director

Product

We have been able to work with the vendor on MIPS measurements and other things that are required...

Apr 2024
||
(0)
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Manager

Relationship, Product

I like that Flatiron OncoEMR is geared toward medical oncology. The scheduling of treatments is...

Mar 2024
||
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Manager

Product

Flatiron OncoEMR is not built for surgical things, so the scheduling for our surgeons is a little...

Mar 2024
||
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Nurse

Relationship, Operations

Since we started with the product, I have continued to go through all the self-teaching content that...

Jan 2024
||
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Nurse

Product

Flatiron OncoEMR is not an overly complicated program. Some of the older folks in the office who are...

Jan 2024
||
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Nurse

Relationship

With learning and keeping up-to-date on the changes that have been made, Flatiron really works well...

Jan 2024
||
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Nurse

Relationship

Flatiron is really on top of things when it comes to the product. There is a bit of rigidness. We...

Jan 2024
||
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Nurse

Relationship

When it comes to integration for our office, we have such mixed experiences with Flatiron. When I...

Jan 2024
||
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Director

Relationship, Product

We like that Flatiron OncoEMR is an oncology-specific solution, and they respond quickly when there...

Jan 2024
||
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Director

Product

We like the way that we enter treatment plans and work with flow sheets in Flatiron OncoEMR. We also...

Jan 2024
||
(0)
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Director

Operations, Product

Some of the workflows for MIPS are difficult to follow. The process is pretty much a box-ticking...

Jan 2024
||
(0)
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Director

Culture, Relationship

Because we are in a certain region, we have a separate contact number, and I wish that Flatiron...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

Flatiron basically built their system on top of a legacy system, and they lost all of the original...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Flatiron has fallen behind when it comes to staying up-to-date with the needs of the medical field....

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

The vendor's support team is phenomenal. We absolutely adore our account person. They are amazing....

Jan 2024
||
(0)
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Analyst/Coordinator

Product

We have to fight, struggle, and work with the vendor to get them to do the integrations that we want...

Jan 2024
||
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Analyst/Coordinator

Relationship

With Flatiron OncoEMR, if we deal with the individuals who are assigned to our account, they can...

Jan 2024
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Analyst/Coordinator

Culture, Value

Flatiron is charging us for things that are required for the system to be a certified EHR and that...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

Knowing where we are and where the vendor's road map is going, I have a feeling that my overall...

Jan 2024
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CFO

Product

I would like the vendor to improve their scheduling module. That module is too flexible. Someone can...

Jan 2024
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CFO

Relationship, Operations

Flatiron continues to improve the system every time they send us a release or listen to our...

Jan 2024
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CFO

Product

We participate in quality programs through the system, and it is really helpful to have labels and...

Jan 2024
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COO

Operations, Product

Flatiron OncoEMR has a pretty clean interface with some intuitive work workflows built in; the...

Oct 2023
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COO

Product

With Flatiron OncoEMR, there is a lot of rigidity in the user interface and what it can and can't...

Oct 2023
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COO

Loyalty

We decided to move away from Flatiron, and that was prompted by the vendor’s decision to first exit...

Oct 2023
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COO

Product

One of my complaints about Flatiron is the major updates they have made. One update was a rewrite of...

Oct 2023
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COO

Operations

The initial training for Flatiron OncoEMR was excellent. The vendor had people out here to...

Oct 2023
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COO

Relationship

If we have a very clear tactical question, the vendor’s support system is reasonable. They have a...

Oct 2023
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