Flatiron OncoEMR (Mostly Ambulatory) Comments

 
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CEO/President

Relationship

I can reach out to some of the Flatiron executives, and no matter where they are, they will pick up...

Dec 2020
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CEO/President

Service and Support

On the weekend, Flatiron makes us send an email when we need support or the help desk, which is a...

Dec 2020
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CEO/President

Functionality and Upgrades

Flatiron recently came out with Flatiron Assist, which is a pretty remarkable solution. It is...

Dec 2020
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CEO/President

Relationship

Flatiron has a yearly meeting called OncoCloud where they invite a couple hundred oncologists,...

Dec 2020
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CEO/President

Functionality and Upgrades

We like that Flatiron OncoEMR is completely oncology-centric; it is made around everything that we...

Dec 2020
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CEO/President

Implementation and Training

Flatiron helped us remarkably in the beginning with telemedicine. They did everything to get us up...

Dec 2020
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CEO/President

Functionality and Upgrades

We have a physician who works with other EMRs from vendors like Epic and Cerner, and that person is...

Dec 2020
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CEO/President

Interfacing and Integration

Flatiron’s interconnectivity and willingness to interface with every other system have made things...

Dec 2020
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CEO/President

Relationship

We have been with Flatiron for many years; if they weren’t doing the job, we would have moved. We...

Dec 2020
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COO

ROI / Cost (care and feeding)

We don’t have a lot of problems with the system. The vendor is basically into the data arrangement....

Dec 2020
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COO

ROI / Cost (care and feeding)

We are not part of a big health system, so Epic, Cerner, and some of the other big vendors are out...

Dec 2020
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COO

Relationship

I don’t know of anything the vendor has promised that hasn’t come through. When the vendor comes out...

Dec 2020
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COO

Implementation and Training

Everybody does virtual or online training now. It would be really helpful to have somebody here...

Dec 2020
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COO

Functionality and Upgrades

Flatiron OncoEMR has hundreds and hundreds of toggles, so we still have people realizing it has this...

Dec 2020
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COO

Relationship

Sometimes we ask for things that the vendor is not able to accomplish, but sometimes that is more...

Dec 2020
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COO

Functionality and Upgrades

The technology doesn’t really change much, but it could. We are not a huge practice, so sometimes...

Dec 2020
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COO

Service and Support

The vendor's support people get back to us pretty quickly. They don’t have portals. We open a ticket...

Dec 2020
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COO

Functionality and Upgrades

The product drives tangible outcomes. We are just in and out of the software all day long, so no one...

Dec 2020
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COO

Service and Support

The vendor's people are knowledgeable professionals. They are helpful and easy to do business with....

Dec 2020
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VP/Other Executive

Functionality and Upgrades

Upgrades almost happen on the fly. We don’t notice them. They are just there, and there are no problems....

Oct 2020
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VP/Other Executive

Functionality and Upgrades

There are still some things we are building on in the system. I don’t know whether any product is...

Oct 2020
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VP/Other Executive

Relationship

We have a great service team that I work with daily. The system is the biggest platform that we use....

Oct 2020
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VP/Other Executive

Future Outlook

There is nothing I don’t care for in the system. We always have suggestions, and Flatiron uses a lot...

Oct 2020
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Manager

Service and Support

Flatiron has actually been pretty good through the COVID-19 crisis. We didn’t have to change too...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

Considering the products that are out there currently, I would buy Flatiron OncoEMR again. However,...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I don’t think we get nickel-and-dimed by Flatiron. We obviously have a lot of things worked into our...

Aug 2020
 Helpful

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Manager

Relationship

We have a great project manager who is great about making sure we are hitting our goals. That person...

Aug 2020
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Manager

Service and Support

Flatiron is proactive. They are pretty good at recognizing issues, alerting us, and working with us.

Aug 2020
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Manager

Functionality and Upgrades

The functionality isn’t meeting all of our needs today. There are still some things that need to be...

Aug 2020
 Helpful

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Manager

Future Outlook

Flatiron has some good things coming out on their road map, so if those things are truly in place in...

Aug 2020
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Manager

Implementation and Training

Flatiron really did have a good process for implementation and a really good timeline. Not...

Aug 2020
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Manager

Service and Support

The vendor was a little slow to help with telehealth when COVID-19 started. Eventually, they came...

Aug 2020
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Manager

Implementation and Training

The initial training could have been a little better. For the amount that we pay them, the vendor...

Aug 2020
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Manager

Future Outlook

Our billing people aren’t happy with the product. They aren’t super thrilled with the ongoing...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The product is expensive. On top of paying a large amount of money every year, we have to pay for...

Aug 2020
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Manager

Functionality and Upgrades

Overall, we are happy with the product. It isn’t perfect, but nothing is. We like it, and it is much...

Aug 2020
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Manager

Service and Support

There hasn't been a whole lot of movement on Flatiron OncoEMR lately. Our oncology department has...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Now that things with Flatiron OncoEMR have settled down, there seems to be a good workflow in the...

Aug 2020
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Manager

Technology

Flatiron OncoEMR has a messy workflow that can be tricky and not smooth. There is a lot of clicking...

Aug 2020
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Manager

Other Observations & Comments

When we started using Flatiron OncoEMR, we thought that the solution was going to be super easy, so...

Aug 2020
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Analyst/Coordinator

Service and Support

Over the last few years, the service and support have improved greatly since Altos Solutions became...

Aug 2020
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Nurse

Service and Support

The product is pretty easy to use. In my experience, our account manager's ability to go to bat for...

Jul 2020
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Manager

Service and Support

Flatiron has been very supportive through the COVID-19 crisis. They have kept all the billing...

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Flatiron is a little expensive. At first, they didn’t avoid charging us for every little thing, but...

Jul 2020
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Manager

Implementation and Training

Flatiron is very good at training. They didn’t have training this year of course, but they did...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

The product works great still. I really don’t have any complaints about our interoperability goals....

Jul 2020
 Helpful

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Manager

Service and Support

Flatiron is very good about communicating with us about Flatiron OncoEMR. When they are going to...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

I love working with Flatiron. They are very oncology specific, so they know what my needs are and...

Jun 2020
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Manager

Relationship

I don’t know about the executive involvement because I don’t think we have an executive. I think we...

Jun 2020
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Manager

Functionality and Upgrades

Some of the reports are very cumbersome, and we don’t know exactly what we are going to get. And...

Jun 2020
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Manager

Service and Support

Flatiron was a big help during the COVID-19 crisis because we never did telemedicine before, so they...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

I hope the product is part of our long-term plans. I think they are avoiding charging for every...

Jun 2020
 Helpful

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Manager

Interfacing and Integration

I wish Flatiron would be more amenable to customers’ needs. We need some service to be interfaced...

Jun 2020
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Manager

Functionality and Upgrades

The system generally has a pretty good design. The vendor has made some drastic updates and changes...

Jun 2020
 Helpful

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Manager

Service and Support

Flatiron has been very helpful during COVID-19. They have been excellent. They have provided us with...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Flatiron should be focusing on helping the practice engage with patients more. I have even brought...

Jun 2020
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Analyst/Coordinator

Service and Support

Flatiron is improving the solution on a daily basis. They have come a long way. I constantly request...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

Flatiron lacks communication from time to time when there is an outage of some sort. Recently, there...

Jun 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Our users complain about the number of clicks on the progress notes. Flatiron is currently working...

Jun 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Flatiron has stepped up when it comes to reacting to COVID-19, which definitely has affected their...

Jun 2020
 Helpful

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Director

Lessons Learned

Flatiron OncoEMR is a good EMR for oncology, hematology, and chemo. It works very well for those...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We don't have a choice about what version we are running. Flatiron updates the product to the newest...

Apr 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Flatiron avoids charging for every little thing. Our other EMR vendor is very different.

Apr 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Flatiron has improved their training. They have come a long way, but they still have further to go...

Apr 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Flatiron has been great about supporting our integration. We actually just implemented a new...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

Flatiron is really good at support. They have been really good about updating the system.

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

The level of executive involvement is minimal. I guess we don't really have a need for them.

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is very user friendly and keeps providers in focus when they are developing new...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Flatiron has come a long way in product security. They are actually working on things ahead of time....

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

Right away, the vendor actually came out with workflows that support us in the COVID-19 crisis. That...

Apr 2020
 Helpful

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Director

Relationship

We have a bit of a challenge sometimes with Flatiron keeping their promises. The challenge isn't...

Apr 2020
 Helpful

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Director

Implementation and Training

When it comes to the implementation, Flatiron has a little room for improvement. There is always a...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Some of the quality reporting is not up to par. The quality reporting doesn’t change each year. If...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

When it comes to the current product functionality meeting our needs, Flatiron still needs to catch...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

There are a few things that I like about Flatiron. I like that we have an account manager that is...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

I would like the system to have built-in alerts for certain circumstances; I would like the product...

Apr 2020
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Manager

Functionality and Upgrades

The product helps me with day-to-day research features. The vendor provides us with portals that...

Mar 2020
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Manager

Functionality and Upgrades

The treatment regimen page can be kind of cumbersome. When we look at it, there is a lot going on...

Mar 2020
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Manager

Functionality and Upgrades

The solution works as it was promoted. It is still the best. I don’t think anything can touch it.

Mar 2020
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Manager

ROI / Cost (care and feeding)

Occasionally, there are speed issues, and I constantly hear from the doctors that there are too many...

Mar 2020
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Manager

Functionality and Upgrades

The solution is very easy, and it has been easy to train new employees. If we make a mistake, it is...

Mar 2020
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Manager

Functionality and Upgrades

In order for the solution to meet all my needs, it must be able to keep up with science. My...

Mar 2020
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Manager

Functionality and Upgrades

I love that we have never been without the system. Flatiron has multiple things to help prevent an...

Mar 2020
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Manager

Interfacing and Integration

There are a lot of things that the vendor does that are proactive, but they still need to watch...

Mar 2020
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Manager

Relationship

We really don’t hear much from the vendor's executives.

Mar 2020
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Manager

ROI / Cost (care and feeding)

There are many potential outcomes that I can pull from the solution. The precision medicine piece...

Mar 2020
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Manager

Functionality and Upgrades

Overall, the product is good. There is always room for improvement, and we have a wish list....

Mar 2020
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COO

Relationship

Flatiron is certainly part of our long-term plans. I don't see us changing EMRs. We maybe wouldn't...

Mar 2020
 Helpful

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COO

ROI / Cost (care and feeding)

If we want some special kind of report, we have to pay extra, and the interfaces aren’t cheap. But...

Mar 2020
 Helpful

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COO

Functionality and Upgrades

A while ago, Flatiron did an upgrade, and that was a nightmare for weeks. But in general, Flatiron...

Mar 2020
 Helpful

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COO

Implementation and Training

The vendor has people available for training, but we have to get our hands on the trainers to use...

Mar 2020
 Helpful

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COO

Lessons Learned

Rather than having the vendor’s product support our integration goals, we have had to modify what we...

Mar 2020
 Helpful

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COO

Relationship

We don’t have executive involvement because we rarely need to climb the ladder and get in somebody’s...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

We are hearing about things that Flatiron is doing, but Flatiron is taking a long time. Oncology is...

Mar 2020
 Helpful

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Manager

Service and Support

Flatiron is doing some good things. They just hired a practice manager who is very innovative. They...

Mar 2020
 Helpful

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Manager

Service and Support

I love the chat feature. I can send something to my representative and get an answer. We have other...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Flatiron is partnering with someone to help with making ordering easier for precision medicine, but...

Mar 2020
 Helpful

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Manager

Service and Support

If the vendor doesn’t solve the precision medicine issue, my satisfaction is probably going to drop...

Mar 2020
 Helpful

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Manager

Relationship

For the most part, Flatiron keeps their promises. But at times, they don’t keep up with science....

Mar 2020
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Manager

ROI / Cost (care and feeding)

Flatiron is fair with what they charge us. If I ask for a report, I am not nickel-and-dimed. The...

Mar 2020
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Manager

Other Observations & Comments

Flatiron sends out newsletters, which are great. I also usually get an email from my account person,...

Mar 2020
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Manager

Implementation and Training

I have learned that the quality of the training depends on the trainer. When we went live, we had a...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Flatiron OncoEMR is not that hard to use. We have been using it because it is very specific to...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

Our long-term plan is to not change this system. Even though it has issues like other systems, there...

Mar 2020
 Helpful

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Manager

Sales and Contracting

The vendor keeps all their promises with whatever they say and whatever is on the contract.

Mar 2020
 Helpful

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Manager

Other Observations & Comments

We rate the vendor in the middle of the scale with supporting our integration goals. They are not so...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The system has its issues; sometimes we think it is not working fine. I would rate the product...

Mar 2020
 Helpful

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Manager

Relationship

The ongoing support we get from the vendor is good. They try to listen to us, and they are always...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We have received our money’s worth because the vendor doesn’t charge as much as other vendors do....

Mar 2020
 Helpful

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Manager

Service and Support

When I think of the vendor being proactive, I consider that to be any enhancement request that we...

Mar 2020
 Helpful

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Manager

Future Outlook

The vendor is working toward fixing some issues, and they are bringing some new technologies as...

Mar 2020
 Helpful

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Manager

Service and Support

Anytime we generate a ticket, we go through our email, and the vendor is always available to listen...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor kind of avoids charging for every little thing, but that depends on what the charge is...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I like the system’s ease of use. It is user friendly. The boxes in the system make it easy to maneuver....

Mar 2020
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Manager

Functionality and Upgrades

I want to see some improvements with the EMR side of things. The system just needs to be updated....

Mar 2020
 Helpful

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Manager

Service and Support

We do not care for the cosmetic changes that the vendor makes. I know they are making the system...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When we first got the product, it was owned by another company, and the base structure essentially...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system works well for billing. We don’t have the billing software add-on, and the vendor put a...

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

I don’t deal with any of the executives. The one time I wanted something escalated was because it...

Mar 2020
 Helpful

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Related Reports View All Reports

Medical Oncology 2019: Customer Pain Points and Critical Success Areas
March 2019



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