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Flatiron OncoEMR (Mostly Ambulatory)
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

Flatiron avoids charging for every little thing. There used to be a feature that we had to pay for,...

Oct 2021
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Manager

Flatiron OncoEMR is easy to use. It is intuitive, and I am used to it. Compared to the software from...

Oct 2021
||
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Manager

Flatiron has a clinical trial feed that will integrate with OncoEMR. It is pretty cool and will show...

Oct 2021
||
(0)
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Manager

Flatiron keeps their promises. There are always improvements that we ask for, and Flatiron tries to...

Oct 2021
||
(0)
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Manager

Flatiron is responsive, and they listen to their customers. They actually have practicing...

Oct 2021
||
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Manager

Flatiron should make sure that they train the account managers well and make sure that the account...

Oct 2021
||
(0)
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Analyst/Coordinator

Flatiron has come a long, long way. We always used to get promises from their salespeople, but when...

Oct 2021
||
(0)
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Analyst/Coordinator

There is a lot of integration for the system when users have a giant EMR to deal with, so...

Oct 2021
||
(0)
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Analyst/Coordinator

Flatiron wasn't always proactive. Before, things would be changed, and we wouldn't have a clue that...

Oct 2021
||
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Analyst/Coordinator

I highly recommend Flatiron OncoEMR. I would tell others that the solution is a great choice. I want...

Oct 2021
||
(0)
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Manager

We have to pay Flatiron for everything separately. That includes inbound faxes, outbound faxes,...

Sep 2021
||
(0)
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Manager

When I think of Flatiron, the first thing that comes to mind is disappointment. We spent quite a bit...

Sep 2021
||
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Manager

I would tell others to be careful before committing to the product. We committed a significant...

Sep 2021
||
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Manager

The system is very click happy. It requires clicks for everything. Users need to remember to click...

Sep 2021
||
(0)
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Manager

We believed in Flatiron when they were smaller. They really had a vision. Now, they seem to be...

Sep 2021
||
(0)
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Manager

I truly enjoy working with Flatiron’s tech support team. Whenever I have an issue, they resolve it...

Sep 2021
||
(0)
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Manager

I would not recommend the product to a peer because that would affect my reputation. If my peers...

Sep 2021
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Manager

Electronic referrals are an issue, and Flatiron is aware of that. When doctors refer patients to us,...

Sep 2021
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(0)
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Manager

I haven't seen much of anything new with Flatiron. They are making some changes to clean up the...

Sep 2021
||
(0)
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Manager

The product is intuitive. The product is to the point, and it looks clean. Flatiron has invented...

Sep 2021
||
(0)
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Manager

My only resource from Flatiron is the support line. I don't have an account representative. I have...

Sep 2021
||
(0)
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Manager

My office has to call Flatiron when we notice something is going on with the database. Most of the...

Sep 2021
||
(0)
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Analyst/Coordinator

Flatiron sometimes gives us extra charges, but they don't do that for everything. Their support...

Sep 2021
||
(0)
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Analyst/Coordinator

The improvements that I would like to see the vendor make are all little things. I have a list of...

Sep 2021
||
(0)
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Manager

Flatiron’s pricing has been stable over the past few years, so that has been good. However, we...

Sep 2021
||
(0)
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Manager

Whenever there are new changes with Flatiron OncoEMR, Flatiron sends an alert to highlight those...

Sep 2021
||
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Manager

Integration is a big area, especially with oncology, because we have to meet MIPS parameters. We...

Sep 2021
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(0)
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Manager

No EMR is perfect, but Flatiron has really used their resources to work on things that have needed...

Sep 2021
||
(0)
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Manager

The vendor's support has come a long way. We get much better support than we previously did. We have...

Sep 2021
||
(0)
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Manager

The vendor is very good at communicating what is going on and where we can find more information...

Aug 2021
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Manager

The vendor has a lot of interface and integration features, maybe even some that I am not aware of....

Aug 2021
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(0)
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Manager

For the most part, the solution is pretty user friendly. It is not always the most visually...

Aug 2021
||
(0)
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Manager

I know that Flatiron works hard and prioritizes what they think is the most important. There are...

Aug 2021
||
(0)
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Manager

Flatiron really tries to listen to the providers, and I know they have some larger groups that...

Aug 2021
||
(0)
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Manager

Historically, my account managers have been wonderful. Other people I worked with in the early days...

Aug 2021
||
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Manager

The solution costs a lot of money, but it is a necessity, and we don’t use it to its fullest. We are...

Aug 2021
||
(0)
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Manager

Flatiron is very good at communicating. Previously, when they were a smaller company, they weren't...

Aug 2021
||
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Manager

Outside of our contract, I can’t really think of a time that the vendor has ever charged us for...

Aug 2021
||
(0)
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Manager

The vendor's role in the implementation was pretty good, but they were a different company at that...

Aug 2021
||
(0)
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Director

Since Flatiron OncoEMR is oncology specific, we don't have to weed through a huge program that...

Jul 2021
||
(0)
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Director

Flatiron has vision, but their time frame for delivering their vision is different. Sometimes, I see...

Jul 2021
||
(0)
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Director

Sometimes, organizations that are partnered with us use EMRs that aren't robust or are too...

Jul 2021
||
(0)
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Director

When Flatiron implements new things for Flatiron OncoEMR, that throws off other things. We usually...

Jul 2021
||
(0)
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Director

Flatiron has some tutorials, but there isn't a lot of new training. I would like to see Flatiron...

Jul 2021
||
(0)
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Director

Flatiron OncoEMR is open to integration and interoperability between different groups and health...

Jul 2021
||
(0)
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Director

I have worked with some of the frontline support members from Flatiron, and there are some...

Jul 2021
||
(0)
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Manager

Flatiron OncoEMR is intuitive and easy to use. There is more than one way to do the same functions....

Jul 2021
||
(0)
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 or  to see details.

Manager

There needs to be more verbal communication about what training is out there for users.

Jul 2021
||
(0)
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 or  to see details.

Manager

Like most systems, Flatiron OncoEMR does require interfaces to talk to other systems, but it is a...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

For oncology, Flatiron OncoEMR is one of the best products there is. One of the things that puts...

Jul 2021
||
(0)
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Manager

Flatiron gives us a timeline, and they are very good about keeping up with their timeline. They do a...

Jul 2021
||
(0)
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 or  to see details.

Manager

It would be nice to have the system be a little more customized for our physicians. Since the system...

Jul 2021
||
(0)
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 or  to see details.

Manager

Overall, Flatiron does not nickel-and-dime. Some of the bigger frustrations come from having an...

Jul 2021
||
(0)
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 or  to see details.

Manager

Flatiron should make sure that they are heavily involved and are listening to all sizes of...

Jul 2021
||
(0)
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 or  to see details.

Manager

I truly thought we would have a delay with our last implementation, but I didn’t experience a single...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Flatiron’s reliability and responsiveness are unbelievable. I think they have done a good job of...

Jul 2021
||
(0)
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 or  to see details.

Manager

Flatiron's solution is simple to use. They do a good job of prepping the user and getting them what...

Jul 2021
||
(0)
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 or  to see details.

Manager

The last year was very difficult for everyone on both a personal and a professional level. We had to...

Jun 2021
||
(0)
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 or  to see details.

Manager

The solution is part of our long-term plans because it isn't easy to implement or change systems. It...

Jun 2021
||
(0)
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 or  to see details.

Manager

Compared to the other oncology products that are on the market, Flatiron OncoEMR is a very good...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Flatiron keeps some promises. They are very good at creating a good look and feel for the system and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Flatiron doesn't charge us for every little thing. They are very lenient about charging us fees...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Flatiron OncoEMR, we look to integrate with labs and hospitals. For example, if we have lab...

Jun 2021
||
(0)
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Manager

A live person answers my call every time that I call Flatiron. My calls don't go to voicemail or to...

Jun 2021
||
(0)
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 or  to see details.

Manager

If I send Flatiron an email, they will get back to me right away. One of their team members will...

Jun 2021
||
(0)
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Manager

No EMR system is perfect, but I will give Flatiron OncoEMR credit where credit is due because it is...

Jun 2021
||
(0)
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 or  to see details.

Manager

We use Flatiron OncoEMR because it is the closest to our specialty and the most configurable for our...

Jun 2021
||
(0)
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Manager

The support staff at Flatiron responds to our questions quickly. They also take our suggestions and...

Jun 2021
||
(0)
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 or  to see details.

Director

I am so angry with Flatiron right now. If someone is a hematology-oncology provider, then Flatiron...

Jun 2021
||
(0)
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Director

We are leaving Flatiron because of the support. Flatiron doesn’t deliver on their promises. The...

Jun 2021
||
(0)
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Director

Users are very happy with the product, and if we were an oncology-only practice, our satisfaction...

Apr 2021
||
(0)
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Manager

Our satisfaction with Flatiron OncoEMR a year from now will probably be the same. There are things...

Apr 2021
||
(0)
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Manager

I like that Flatiron OncoEMR is geared toward chemotherapy. It is easy to schedule the patients and...

Apr 2021
||
(0)
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Manager

We are a multispecialty facility, and Flatiron OncoEMR is a little more challenging for some of our...

Apr 2021
||
(0)
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CEO/President

Flatiron OncoEMR is fairly intuitive. We had been on a different EMR, and compared to that EMR,...

Mar 2021
||
(0)
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CEO/President

Flatiron has an issue with saying that they are going to do things. They give us a timeline, and...

Mar 2021
||
(0)
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CEO/President

Flatiron tends to nickel-and-dime, and that gets tiresome. They really nickel-and-dime more with the...

Mar 2021
||
(0)
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CEO/President

Some facilities, especially small ones, have to go through the customer service portal and log a...

Mar 2021
||
(0)
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VP/Other Executive

Flatiron OncoEMR is the most user friendly oncology EMR on the market. It simplifies the workflows...

Mar 2021
||
(0)
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VP/Other Executive

The vendor is working on building things for research and clinical trial findings. The vendor has...

Mar 2021
||
(0)
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Director

Flatiron charges us for every little thing. The interface costs are exorbitant, but they do provide...

Mar 2021
||
(0)
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Director

Flatiron's training is not very efficient. There is no real training involved. They may put out...

Mar 2021
||
(0)
 Thank you  Helpful

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Director

Everyone says there is no system better than this one from an oncology perspective. We don’t have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Flatiron OncoEMR is user friendly for clinical staff. I like that the health documentation and...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I would prefer that Flatiron be more on top of regulatory changes. I feel like they are always...

Mar 2021
||
(0)
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 or  to see details.

Manager

The vendor just rolled out a research-specific tab in the system. The vendor has been slowly...

Mar 2021
||
(0)
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 or  to see details.

Manager

Building regimens could be a focal point. The NGS test and different mutations with patients are a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the system because it is geared toward oncology. We haven't had something like that before....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing I really don't like about Flatiron is that they nickel-and-dime us for everything,...

Mar 2021
||
(0)
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 or  to see details.

Manager

The only time I have contact with anyone at Flatiron is when I talk to my account manager every...

Mar 2021
||
(0)
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 or  to see details.

Manager

Flatiron OncoEMR is completely integrated and connected from the patient portal to the doctor's...

Mar 2021
||
(0)
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 or  to see details.

Manager

We don't have any executive involvement. We never need it because we never have a problem. The...

Feb 2021
||
(0)
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 or  to see details.

Manager

We won't be on the system soon because we are moving to the system that our organization is using....

Feb 2021
||
(0)
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Manager

I like how easy the system is to use. The vendor is really good about working with us if we have an...

Feb 2021
||
(0)
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Manager

We don't get a lot of ongoing training. The vendor will update and change things sometimes, but they...

Feb 2021
||
(0)
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Director

I like the ease of use of Flatiron OncoEMR. It is easily customizable. I like the layout and the...

Feb 2021
||
(0)
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Director

Flatiron will talk about potential upgrades, changes, and system enhancements, but certain things...

Feb 2021
||
(0)
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Director

With meeting regulatory reporting requirements, everything is becoming electronic, but the vendor...

Feb 2021
||
(0)
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Director

We have to create interfaces with multiple entities out there, whether it be for government...

Feb 2021
||
(0)
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 or  to see details.

Physician

Not much has really changed. I have continued to use Flatiron OncoEMR. The vendor has absolutely...

Feb 2021
||
(0)
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Physician

We are trying to integrate at a site with a hospital system, and that has been a little bit of a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I would tell others that Flatiron OncoEMR is very good and user friendly. The system is modifiable...

Feb 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

The vendor's executive team should be more proactive about meeting with every practice. I don't...

Jan 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

Flatiron keeps their promises to a degree. There are updates that could certainly be improved upon...

Jan 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

As new things come out, Flatiron's philosophy is that the customer organizations should teach the...

Jan 2021
||
(0)
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VP/Other Executive

When we are trying to integrate something, there is sometimes a lot of work that has to be done on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system works fine, and we have had very few problems with it. It is easy to use if people learn...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The way Flatiron handles updates is via email, not scheduled on-site training. When we reach out to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I can reach out to some of the Flatiron executives, and no matter where they are, they will pick up...

Dec 2020
||
(0)
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CEO/President

On the weekend, Flatiron makes us send an email when we need support or the help desk, which is a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Flatiron recently came out with Flatiron Assist, which is a pretty remarkable solution. It is...

Dec 2020
||
(0)
 Thank you  Helpful

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CEO/President

Flatiron has a yearly meeting called OncoCloud where they invite a couple hundred oncologists,...

Dec 2020
||
(0)
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 or  to see details.

CEO/President

We like that Flatiron OncoEMR is completely oncology-centric; it is made around everything that we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Flatiron helped us remarkably in the beginning with telemedicine. They did everything to get us up...

Dec 2020
||
(0)
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 or  to see details.

CEO/President

We have a physician who works with other EMRs from vendors like Epic and Cerner, and that person is...

Dec 2020
||
(0)
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 or  to see details.

CEO/President

Flatiron’s interconnectivity and willingness to interface with every other system have made things...

Dec 2020
||
(0)
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CEO/President

We have been with Flatiron for many years; if they weren’t doing the job, we would have moved. We...

Dec 2020
||
(0)
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 or  to see details.

COO

We don’t have a lot of problems with the system. The vendor is basically into the data arrangement....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We are not part of a big health system, so Epic, Cerner, and some of the other big vendors are out...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I don’t know of anything the vendor has promised that hasn’t come through. When the vendor comes out...

Dec 2020
||
(0)
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 or  to see details.

COO

Everybody does virtual or online training now. It would be really helpful to have somebody here...

Dec 2020
||
(0)
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 or  to see details.

COO

Flatiron OncoEMR has hundreds and hundreds of toggles, so we still have people realizing it has this...

Dec 2020
||
(0)
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COO

Sometimes we ask for things that the vendor is not able to accomplish, but sometimes that is more...

Dec 2020
||
(0)
 Thank you  Helpful

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COO

The technology doesn’t really change much, but it could. We are not a huge practice, so sometimes...

Dec 2020
||
(0)
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COO

The vendor's support people get back to us pretty quickly. They don’t have portals. We open a ticket...

Dec 2020
||
(0)
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 or  to see details.

COO

The product drives tangible outcomes. We are just in and out of the software all day long, so no one...

Dec 2020
||
(0)
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COO

The vendor's people are knowledgeable professionals. They are helpful and easy to do business with....

Dec 2020
||
(0)
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VP/Other Executive

Upgrades almost happen on the fly. We don’t notice them. They are just there, and there are no problems....

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

There are still some things we are building on in the system. I don’t know whether any product is...

Oct 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

We have a great service team that I work with daily. The system is the biggest platform that we use....

Oct 2020
||
(0)
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VP/Other Executive

There is nothing I don’t care for in the system. We always have suggestions, and Flatiron uses a lot...

Oct 2020
||
(0)
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 or  to see details.

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