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Flatiron OncoEMR (Mostly Ambulatory)
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Sales and Contracting

Flatiron OncoEMR works the way that it is promoted to work, and Flatiron is right on target. That is...

Oct 2022
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Manager

Technology

From a research perspective, the solution is really good. We can fully use its reports and the data...

Oct 2022
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Manager

Functionality and Upgrades

Our most recent upgrade for the solution was fine, and a few things are now even better than they...

Oct 2022
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Manager

Relationship

The proactive service that the vendor offers is very good. We have been very successful with the...

Oct 2022
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Manager

Implementation and Training

During our initial kickoff meeting, the vendor's executives were present. After that, a specific...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Flatiron doesn't charge us for every little thing. They are very courteous about that.

Oct 2022
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Analyst/Coordinator

Implementation and Training

Flatiron is great; they are constantly improving. They have a good online training feature where...

Oct 2022
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Analyst/Coordinator

Relationship

We have escalated some issues to high-level executives within Flatiron, but they have not actually...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Flatiron is delayed in getting new features out. For example, when the vendor was finally ready to...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Flatiron does not nickel-and-dime their clients. The vendor is really good to work with, and they...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor pushes out some things that they haven't told us about ahead of time. The vendor pushes...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The vendor's education materials are not always the best, but the vendor definitely tries, for the...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

For the most part, the product does pretty much what the vendor said it would do. Some things aren't...

Sep 2022
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Analyst/Coordinator

Relationship

The vendor lacks communication when they know something is wrong with the system. Usually, I have to...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor charges for all of the extra modules that they create for the product. For example, the...

Sep 2022
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Analyst/Coordinator

Service and Support

When I contact the support team, I generally get the first person in line, and nine times out of...

Sep 2022
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Analyst/Coordinator

Relationship

Sometimes the vendor emails me that the product is going down for routine maintenance. They try to...

Sep 2022
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Analyst/Coordinator

Relationship

The system works enough so we can bill and get our money when we need it. The product has a few...

Sep 2022
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Director

Functionality and Upgrades

I might not buy Flatiron OncoEMR again if there were a better option out there. We have had a lot of...

Jul 2022
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Director

Functionality and Upgrades

There are some things in the system that are awesome, but we have a list of enhancement requests...

Jul 2022
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Director

Implementation and Training

The vendor initially proposed that we do all of our training over a certain time period, but I think...

Jul 2022
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Director

ROI / Cost (care and feeding)

The vendor trained us a certain way and told us how to avoid certain problems, but we had those...

Jul 2022
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Director

Interfacing and Integration

Flatiron OncoEMR doesn't interface well with our registration system. The vendor's interfacing team...

Jul 2022
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Director

Other Observations & Comments

We had some issues with the system's stability, but the vendor fixed those issues. We have some...

Jul 2022
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Director

Relationship

The vendor has been pretty proactive with imaging viewers. We like that. Flatiron's phone and web...

Jul 2022
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COO

Functionality and Upgrades

We are very happy with Flatiron OncoEMR. It is by far the best EMR that we have used. The system is...

Jul 2022
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COO

Functionality and Upgrades

It isn't easy for us to find reports in the system. We have to search through a lot of weird reports...

Jul 2022
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Manager

Relationship

We generally have a meeting with Flatiron at least once a year, but because of COVID-19, we haven't...

Jun 2022
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Manager

Service and Support

When we first started with Flatiron, I could pick up the phone and speak to a person to resolve any...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Flatiron charges us reasonably well, and their fees and structure keep Flatiron competitive in the market....

Jun 2022
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Manager

Functionality and Upgrades

When Flatiron first came to the market, when their system went down, there was no way to get back...

Jun 2022
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Director

Functionality and Upgrades

Flatiron's system has been fantastic. The vendor is constantly updating the system. Our previous...

Jun 2022
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Director

Service and Support

Flatiron's support is much better than our previous vendor's support. Flatiron's people are very...

Jun 2022
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Director

Service and Support

Our previous vendor had a portal where we could open tickets and see the statuses of all of our open...

Jun 2022
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Director

Functionality and Upgrades

Flatiron's patient portal is horrible. It doesn't meet our needs, and our patients complain about it...

Jun 2022
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Director

Interfacing and Integration

Flatiron does a good job of working with other vendors when we need interfaces. That is very...

Jun 2022
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Director

Relationship

Flatiron could do better with information blocking. I know that other vendors have presentations...

Jun 2022
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Director

Other Observations & Comments

The providers are dissatisfied with the fact that Flatiron sells data, but that is why we get the...

Jun 2022
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COO

Service and Support

The immediate support that we can get from Flatiron is through phone call or email. And the support...

Jun 2022
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COO

ROI / Cost (care and feeding)

Flatiron will generally integrate quite well with anybody we want, but their model for charging is...

Jun 2022
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COO

Other Observations & Comments

Flatiron is one of a few big players in oncology, but they are not a perfect vendor. Their software...

Jun 2022
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COO

Implementation and Training

The rollout of new features is abrupt and without training. There is a lot of reliance on their...

Jun 2022
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COO

Future Outlook

The Flatiron support model has declined over time to some degree. That is why we are considering...

Jun 2022
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COO

Lessons Learned

Flatiron OncoEMR is very structured, so there are a lot of button clicks. That is partly because the...

Jun 2022
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Director

Functionality and Upgrades

Flatiron OncoEMR is oncology specific. It allows us to create long-term treatment plans for oncology...

Jun 2022
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Director

Functionality and Upgrades

Flatiron OncoEMR is customizable, but sometimes to the point that we can create unstandardized...

Jun 2022
||
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Director

Functionality and Upgrades

Flatiron is very slow to adapt and change their system. The patient portal is still very poor...

Jun 2022
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Director

Functionality and Upgrades

I wish I could create reports on my own in the product. There are hard-set data points in the EMR....

Jun 2022
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Director

Relationship

Flatiron will put out a document on a change, but sometimes the document is lacking detail, and...

Jun 2022
||
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COO

Functionality and Upgrades

Generally, Flatiron OncoEMR meets needs, but there is just so much advancement happening, and I...

Jun 2022
||
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COO

Interfacing and Integration

We specifically looked at Flatiron OncoEMR as an integrated solution because the vendor had a...

Jun 2022
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Manager

Implementation and Training

Flatiron offered good training. However, it would have been really nice if somebody had come back...

Jun 2022
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Manager

Functionality and Upgrades

Most areas within the product are pretty good, but the system's reports are not as good as I would...

Jun 2022
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Manager

Interfacing and Integration

We don't have a lot of integrations with other systems. The interfaces that we do have work fine.

Jun 2022
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Manager

Functionality and Upgrades

One thing that doesn't work well on the billing side of the product is the verification on the front...

Jun 2022
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Manager

Technology

The downtime with the product has been excellent. There has been virtually none. We have had maybe...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The ease of use is much better for certain users. With others, the system is a bit harder to use....

Jun 2022
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Analyst/Coordinator

Technology

Flatiron is delivering new technology, just not some of the things that we want. Getting new...

Jun 2022
||
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Analyst/Coordinator

Technology

Generally, Flatiron is pretty good at delivering new technology, especially when it comes to most of...

Jun 2022
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Analyst/Coordinator

Relationship

We can never get ahold of anybody initially when we need to solve a problem. People always have to...

Jun 2022
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Physician

Relationship

I am pretty happy with Flatiron. They do a great job. They work with us whenever we have a problem....

Jun 2022
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CIO

ROI / Cost (care and feeding)

Flatiron OncoEMR is specifically aimed at oncology, and that is the main benefit of Flatiron OncoEMR....

Jun 2022
||
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CIO

Functionality and Upgrades

The vendor sends patches overnight on Thursday evening, and the testing often isn't as robust as we...

Jun 2022
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CIO

Service and Support

We have access to our account manager, but we don't have access to a lot of other people. There are...

Jun 2022
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Analyst/Coordinator

Implementation and Training

Flatiron does a lot of training, and they do the onboarding, but there is not much ongoing training....

Jun 2022
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Analyst/Coordinator

Sales and Contracting

When Flatiron was selling the product to us, they never told us that Flatiron OncoEMR did something...

Jun 2022
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Manager

Relationship

If we have a question, we usually get a prompt reply or response saying that the support people...

Jun 2022
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Manager

Relationship

The vendor has always been good at taking care of what we need. If we tell the vendor we need...

May 2022
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Manager

Functionality and Upgrades

Ease of use is what Flatiron OncoEMR has going for it. This system is easy for end users to operate.

May 2022
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Manager

ROI / Cost (care and feeding)

On the management side of things, Flatiron OncoEMR is very pliable and customizable. We have a lot...

May 2022
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Manager

Relationship

If I could change anything in Flatiron OncoEMR, I would change some little things, but I can't think...

May 2022
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CEO/President

Sales and Contracting

In the last couple of years, our experience with the vendor has been that they have overstated what...

May 2022
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CEO/President

Functionality and Upgrades

The vendor is working on a few pilot projects, including Flatiron Assist. I am unhappy with those...

May 2022
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CEO/President

Relationship

I have relationships with the vendor's executives, but I don't know whether they are the ones that...

May 2022
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Manager

Functionality and Upgrades

I would definitely recommend Flatiron OncoEMR to any practice. Flatiron OncoEMR is an excellent...

Apr 2022
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Manager

Relationship

Web support happens via email. I like the fact that we get resolutions and emails back very, very...

Apr 2022
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Manager

Service and Support

Flatiron took the bull by the horns. Back in the day, the company was so small. Then, when Flatiron...

Apr 2022
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Manager

Relationship

Whenever there are any issues with any of our interfaces, Flatiron doesn’t point fingers. Flatiron...

Apr 2022
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Manager

Functionality and Upgrades

I am more than 100% satisfied with the overall product quality and the upgrades for Flatiron...

Apr 2022
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Manager

Functionality and Upgrades

The billing functionality in Flatiron OncoEMR doesn’t meet our needs. Flatiron is giving us other PM...

Apr 2022
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Manager

Future Outlook

Flatiron is getting rid of OncoBilling, which is the practice management system inside the Flatiron...

Apr 2022
||
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Director

Functionality and Upgrades

Flatiron OncoEMR has been a good product. It is pretty dependable. For the most part, it delivers...

Apr 2022
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Director

Implementation and Training

Flatiron has been very good at keeping all their promises. The vendor also has nice online trainings...

Apr 2022
||
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Director

ROI / Cost (care and feeding)

Other than the cost, Flatiron supports our integration pretty well. The cost is not obnoxious...

Apr 2022
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Manager

Functionality and Upgrades

We mainly do oncology, but we do have other specialties, and the product has been a challenge for...

Apr 2022
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Manager

ROI / Cost (care and feeding)

The vendor does not charge for any updates that we do. There are things the vendor does charge for....

Apr 2022
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Analyst/Coordinator

Service and Support

We used to get a product update on a Friday, sometimes without any information or heads up or...

Mar 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Flatiron has done a nice job of setting up tools that help our physicians know and understand what...

Mar 2022
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Analyst/Coordinator

Relationship

Flatiron has a good team of people who want to make a difference. The team is fairly young, full of...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

One of the things Flatiron has been working on is the grouping of therapeutics and building those...

Mar 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Flatiron has added a lot of great tools that have really helped our organization. Two examples are...

Mar 2022
||
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COO

Functionality and Upgrades

Flatiron OncoEMR is a great system that works for medical oncology. There are not a lot of systems...

Mar 2022
||
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COO

Implementation and Training

Training with Flatiron OncoEMR is all virtual now. There is something to be said about face-to-face...

Mar 2022
||
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COO

Service and Support

Flatiron is very responsive to our needs. When we contact support, a live person responds to us...

Mar 2022
||
(0)
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Analyst/Coordinator

Service and Support

There are many issues, such as a lack of support and poor communication about what exactly is being...

Mar 2022
||
(0)
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CEO/President

Functionality and Upgrades

Flatiron had disruptions in the past. Now it is like they are the old guys; they have been around so...

Feb 2022
||
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CEO/President

ROI / Cost (care and feeding)

Flatiron OncoEMR is not expensive. Our EMR is half the price of our PM system because our PM vendor...

Feb 2022
||
(0)
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Nurse

Service and Support

Our experience with Flatiron has been good so far. The vendor's people respond a little more quickly...

Feb 2022
||
(0)
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Nurse

Lessons Learned

All vendors make promises in the beginning, but times change. That makes it hard for them to keep...

Feb 2022
||
(0)
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Director

Relationship

When we ask Flatiron for anything, including small things, we are always told that they can't do it....

Dec 2021
||
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Director

Relationship

Flatiron's engineers are obviously very smart, but they don't know the clinical piece. When the...

Dec 2021
||
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Director

Relationship

Flatiron is always easy to work with, and we always know who we are working with. There is always...

Dec 2021
||
(0)
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Director

ROI / Cost (care and feeding)

We get charged for big solutions and not for enhancements or upgrades. We are going to be receiving...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

Our initial implementation was so long ago, and it was a hot mess, but when Flatiron does upgrades...

Dec 2021
||
(0)
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Director

Future Outlook

We are working on replacing Flatiron OncoEMR in the next couple of years. There aren't a lot of...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

Flatiron OncoEMR can be a bit cumbersome with its interfaces. We have tried to find technology that...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

The product is user friendly and easy to teach. The clinicians generally get the hang of the system...

Dec 2021
||
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Director

Functionality and Upgrades

Flatiron OncoEMR has some pieces for building out provider schedules and resource schedules that are...

Dec 2021
||
(0)
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Director

ROI / Cost (care and feeding)

Healthcare is dramatically changing, and value-based care and value-based payments are the way of...

Dec 2021
||
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