Flatiron OncoEMR (Mostly Ambulatory)
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Relationship
Flatiron has the same staffing issues that everyone else has had, so they have been a little slow...
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Relationship
Our organization handles many areas of healthcare, and Flatiron has been really good at working with...
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Product
Compared to our previous EMR, Flatiron OncoEMR's infusion scheduling and regimen parts have been big...
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Product
We have had an issue in the system where it will allow users to order a test from a flow sheet that...
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Product
The system's scheduler page definitely needs some work. Right now, it is just a big grid and...
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Relationship
Flatiron responds to our enhancement requests really well. They are very responsive and really quick...
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Product
There are some little things in the system that could be more intuitive. For example, one thing that...
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Relationship
Flatiron staff members are very good to bounce ideas off of. When they aren't able to integrate...
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Loyalty, Product
Flatiron OncoEMR has historically been an oncology-specific EMR. Over the last few years, we have...
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Relationship
Flatiron has been great. We have been a growing practice, and we integrate practices into Flatiron's...
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Product
Flatiron tailors to the oncology market. We have physicians who come from hospitals that use big...
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Relationship
If I could, I would change the speed of some of the enhancements we have asked for. We are always...
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Value
Flatiron charges extra for the value-based model and their assistance program that is supposed to...
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Relationship, Product
There are quite a few things Flatiron could still do to help their system. They are doing a lot of...
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Relationship
With Flatiron, we struggle to get our issues fixed. I have a ticket that has been open for over a...
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Value
We are paying a lot of money. Flatiron is using our data, but we are not getting a lot back, and it...
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Product
I have recommended Flatiron OncoEMR to people. As much as we struggle, it is probably one of the...
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Product
I like the product when it functions. It doesn't always function as well as we want it to, though....
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Relationship, Product
I would love improvements on Flatiron’s transparency for health equity and those kinds of things. We...
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Product
The clinical outcomes Flatiron is going for in the oncology space are helpful to the providers and...
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Operations
Initially, the implementation teams from Flatiron that come out and worked with us were great. They...
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Relationship
Some of the support we receive when we open up cases with Flatiron should be handled with a bit more...
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Relationship
Flatiron has gotten better over the last year about letting us know about updates and upgrades in...
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Relationship
We have brought up at least one patient safety concern and submitted an enhancement request, but we...
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Operations
The implementation team from Flatiron is great, and the driving force for us is the ability to...
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Culture
The costs we have from Flatiron are expected. There are additional charges that come about, but...
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Culture, Relationship
We have been with Flatiron for several years, and we get a new account manager approximately every...
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Relationship, Product
We recently ran into some issues with Flatiron’s RCM program and with our billing. There are two...
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Relationship
I understand Flatiron’s process for enhancements, and I understand they have limited bandwidth to...
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Product
The product is easy to use and helps me provide good care. Flatiron OncoEMR helps me take good care...
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Relationship
I used to have a dedicated contact person that I could go to, but I don't have that anymore and have...
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Product
The only issue I have with Flatiron is that they removed the billing aspect, so now we have to use...
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Operations
If we have a question, then we go and ask, but there is no ongoing training. I would like ongoing...
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Product
Flatiron just charges for the providers, and they are pretty fair about that. The product is very...
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Relationship, Product
Sometimes we have glitches or the system is down, and Flatiron has to wait until some offices report...
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Operations, Product
From users’ points of view who are logging in to Flatiron OncoEMR for the first time, it is very...
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Product
Flatiron OncoEMR’s interoperability is very difficult. There is no full, easy integration with any...
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Product
There are functionalities that Flatiron OncoEMR doesn’t support that it was supposed to, such as...
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Product
There are constant issues with things functioning improperly in the system because of minor bugs and...
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Product
Flatiron OncoEMR doesn’t allow users to place orders from the visit notes. They have to go to two...
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Product
There is no analytical ability in Flatiron OncoEMR. The vendor says they have it, but their...
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Relationship
We have a designated support manager and support analyst from Flatiron, and they are available to us...
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Loyalty, Relationship, Operations
I wouldn’t recommend Flatiron OncoEMR to anyone. For the first few years after we went live,...
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Loyalty
Flatiron has been consistent with their billing. There are all these breakdowns of different things...
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Operations, Product
Problems that occur happen when Flatiron does an upgrade and does not give us ample time to learn or...
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Relationship
Flatiron could do better at keeping promises. They take a while to make adjustments in the system.
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Culture, Value
Flatiron has been pretty good with their charges because of the size of the organization we are a...
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Relationship, Operations
When updates come out, the only communication we get about them from the vendor comes via email. For...
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Operations
I would like to get some online training rather than using Flatiron’s support. Vendors will always...
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Product
The NCCN Guidelines in the system are extremely helpful. A lot of the things Flatiron is...
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Loyalty, Relationship
A lot of Flatiron’s focus is on large organizations that have hundreds of providers, and the vendor...
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Operations, Product
We appreciate how easy it is to work with Flatiron OncoEMR from a management, clinical, and IT...
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Culture, Value
We don't see nickel-and-diming or extra charges or charges that are a surprise. Flatiron is clear in...
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Relationship
We work with a variety of team members from Flatiron, and everyone is helpful and working together....
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Loyalty
Flatiron OncoEMR is intuitive and easy to use. Flatiron keeps on delivering new technology and...
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Relationship, Operations
The annual user group is well done and put together in a way where we can network and meet other...
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Relationship
We have a monthly team talk that involves stakeholders from our team and Flatiron. The meeting is a...
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Operations
We like the format of the training and feel like it benefits our team. Flatiron has online modules...
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Product
Flatiron’s scheduling platform really lacks efficiency. The platform needs to be updated. We need...
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Relationship
We have regular check-ins with the vendor, and those have been extremely helpful because they...
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Operations, Product
Flatiron’s implementation services have improved a little over time. We would like to see continued...
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Relationship, Operations
For training from Flatiron, we first typically go to their help section or learning center. If there...
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Culture, Value
There are add-ons for Flatiron OncoEMR that should be part of the standard workflow and should be...
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Operations
The training that Flatiron offers skims the surface, and we are left to figure out a lot on our own....
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Relationship
Flatiron’s process for upgrades could use some improvement. If we see something that could work a...
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Product
We would like Flatiron to improve our ability to reorder drugs on the treatment plan page. I can...
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Relationship
I always submit tickets via email unless they are very urgent. I call to check on our tickets. The...
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Relationship
There is not a lot of proactive behavior from the vendor. We have to tell Flatiron when there is an...
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Relationship
The person from Flatiron that is assigned to our organization is wonderful. All I have to do is pick...
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Relationship
I would like to see Flatiron put more resources or give more thought to the things their customers...
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Operations, Product
The updates with Flatiron are easy and automated. We know in advance when they have a new release,...
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Loyalty, Operations
We moved to Flatiron OncoEMR for our medical oncology solution after we partnered with another...
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Relationship
Our account manager likes to tell us to call the help desk team for everything. That is pretty much...
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Operations
The training used to be excellent. The vendor had people come on-site yearly to sit with our team,...
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Relationship, Product
The product is a high-quality oncology EMR. We are happy to be able to work with Flatiron, and we...
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Relationship, Operations, Product
We see a lot of updates and new features come out regularly, and the vendor seems to stay ahead of...
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Relationship, Product
We would recommend the product to a friend or peer. We have recommended the product to cancer...
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Relationship
The account manager program has been hit and miss depending on who we have gotten. I would not say...
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Culture
I really like that Flatiron is sending out drafts before they send bills, just to make sure that...
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Relationship
We have an ongoing call with our representative from Flatiron, and it is so easy to get in touch...
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Product
Flatiron OncoEMR is an incredibly facile system. It is far better than many others in the market. I...
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Operations
Flatiron did something recently, so I called them, and they fixed things. However, that was...
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Product
Flatiron OncoEMR is a marvelous program. It is the most holistic EMR I have ever seen, but the...
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Relationship, Product
If I have to change units, I have no idea how to do that, and frankly, neither do the people at...
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Product
The vendor fixed the flow sheet notes for me. That is excellent, but I would much rather see what...
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Product
Flatiron's reporting options are very hard to navigate. Sometimes, I don't feel like we can get what...
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Relationship, Operations
When Flatiron adds something to the system, there isn't anything to tell us that that has happened....
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Operations, Product
Flatiron OncoEMR is very easy to use and read. Its end-user capabilities are one of its strengths....
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Relationship
When we first went to Flatiron, they were a much smaller company. We had a dedicated account...
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Product
Flatiron OncoEMR is user friendly, but there are some very complicated scheduling mechanisms. We...
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Operations, Product
I would definitely recommend Flatiron OncoEMR. If I were talking to another person in oncology, I...
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Operations
We struggled in the beginning with the Flatiron implementation team. The communication could have...
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Relationship, Operations
Since the implementation, the people we have been in contact with, including our Flatiron...
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Relationship, Product
I am extremely satisfied as a user, and I do a lot of things with the EMR, so it works as it should....
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Relationship
The support we get from the Flatiron team really makes them stand out. That is the best part of...
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Product
The biggest downfall of Flatiron OncoEMR is that some of our providers physically have to print out...
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Product
Once something new comes out, there is a delay in it being uploaded into Flatiron OncoEMR. That is a...
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Operations
We get more communication and information about upgrades in Flatiron OncoEMR than we used to. We get...
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Operations, Product
Flatiron OncoEMR is very user friendly, and I like that it is very oncology driven. I have trained...
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Product
In Flatiron OncoEMR, we don’t have a way to identify a patient that may have a problem. There are...
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Relationship
When we start a ticket or whatever with Flatiron, weeks go by, and we never hear anything from...
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Relationship
One of my pain points with Flatiron is that when I call them for help, they tell me to go to their...
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Product
There are some things in the system that aren't intuitive, and we feel like Flatiron is more focused...
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Relationship, Operations
Our biggest concern with Flatiron is the interface between Flatiron OncoEMR and our hospital. We are...
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Relationship
The stability of the platform is a top priority for us. Sometimes the system freezes for about two...
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Operations
The training is all done via Zoom. I have seen the online training portal but have not used it.
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Operations
Our implementation of the product wasn't great. The vendor went through an acquisition, so there is...
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Culture, Relationship
Flatiron keeps most of their promises, and they attempt to keep all of them.
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Operations, Product
The system's ease of use is one of our favorite things about it. The product is easy to navigate and...
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Product
The fact that Flatiron OncoEMR is oncology based is huge for us.
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Relationship
As a vendor, Flatiron is easy to work with. They try to meet our needs if they can, and they try to...
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Operations, Product
I know that most of Flatiron OncoEMR is geared towards oncology, but I would like to see some more...
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Product
If I truly wanted just an EMR and not to keep up, Flatiron OncoEMR does what it needs to do. But in...
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Operations
The initial training was years ago. In terms of ongoing training, I think the vendor came on-site...
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Relationship
Over the last few years, the vendor’s proactiveness has gone down. Their communications sometimes...
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Relationship
I am not always happy with the answer the support team gives me. I don’t chat online, but I call the...
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Loyalty, Product
The integration between OncoTrials and Flatiron OncoEMR is not the best. The things we are putting...
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Product
We needed a certain functionality in Flatiron OncoEMR. We tried to bring it up with Flatiron, but...
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Relationship, Operations, Product
From experience, I can’t do things quickly. Even a simple report takes a lot of time. In fact, I...
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Relationship, Operations
Flatiron gives us notice and tells us what is coming, and their upgrades are usually free from bugs.
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Relationship, Operations
Flatiron offers to get on the phone with us right away when we need them to teach us things.
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Relationship, Operations
The vendor has a habit of making new changes and upgrades but forgetting to inform us or informing...
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Product
We have great difficulty with the integration with external lab systems or even our in-house lab...
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Relationship
Flatiron does everything that we want them to do. I have never met anyone that isn't my account...
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Relationship
Flatiron is a bit more like a traditional support system where we put in a ticket and somebody will...
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Relationship
We are a sophisticated organization, so we can partner with a vendor to solve most problems, but...
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Product, Value
The upgrades are cloud-based, so everything is behind the scenes. I am extremely satisfied. Flatiron...
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Culture
Everything that Flatiron has sold us works exactly the way that they have advertised.
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Loyalty, Relationship
We are moving away from Flatiron OncoEMR for lots of reasons. Flatiron does upgrades, but our...
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Relationship
Flatiron tries to be as responsive as possible. We asked them for something particular because we...
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Relationship, Product
I am happy with Flatiron, and the product does well with reporting. No EMR is perfect, but the...
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Product
We have figured out some workarounds in Flatiron OncoEMR, but there are a couple of things that...
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Value
If I were going to recommend Flatiron OncoEMR to someone, I would tell them about the responsiveness...
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Relationship, Operations, Product
The Flatiron product we have is extremely easy to use. There are a couple of little things we are...
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Product
From an EMR perspective, Flatiron OncoEMR is very easy to work in. It allows the superusers to...
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Relationship
If I do reach out to Flatiron OncoEMR’s support team, they get back to me very quickly. Also, when...
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Operations
During the build phase, we had a lot of on-site visits from the Flatiron implementation team. They...
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Product
Flatiron OncoEMR is a good platform. Flatiron has an offering called DataConnect through which the...
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Product
The product's API connectivity is not good from an operational, day-to-day perspective. The main...
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Product
Flatiron is very slow to innovate. Most of their focus is on the data and life sciences side of...
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Loyalty, Relationship
We have a pretty good, collaborative relationship with Flatiron, so we can somewhat see their road...
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Culture, Relationship, Product
Flatiron OncoEMR works the way that it is promoted to work, and Flatiron is right on target. That is...
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Product
From a research perspective, the solution is really good. We can fully use its reports and the data...
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Product
Our most recent upgrade for the solution was fine, and a few things are now even better than they...
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Relationship
The proactive service that the vendor offers is very good. We have been very successful with the...
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Culture, Relationship, Operations
During our initial kickoff meeting, the vendor's executives were present. After that, a specific...
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Culture, Value
Flatiron doesn't charge us for every little thing. They are very courteous about that.
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Operations
Flatiron is great; they are constantly improving. They have a good online training feature where...
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Relationship
We have escalated some issues to high-level executives within Flatiron, but they have not actually...
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Relationship, Operations, Product
Flatiron is delayed in getting new features out. For example, when the vendor was finally ready to...
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Culture, Value
Flatiron does not nickel-and-dime their clients. The vendor is really good to work with, and they...
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