Flatiron OncoEMR (Mostly Ambulatory) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Culture, Value
With the package that we have, Flatiron doesn't avoid charging for every little thing. We have a...
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Operations
The go-live process for Flatiron OncoEMR was excellent. There are certain things that Flatiron isn't...
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Relationship, Operations
Flatiron's people prefer emails. They seem to be taking fewer and fewer calls. We have to leave...
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Product, Value
The system's checks and balances can sometimes be hard for people to check. Also, there are a few...
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Operations, Value
Other people might disagree, but I think that we get our money's worth with Flatiron OncoEMR. I...
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Relationship
Flatiron is always very good at providing proactive service. They give us advanced notice of things....
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Loyalty
Things change, but it is our plan to have Flatiron OncoEMR in the long term. We like the system, and...
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Relationship, Product
I have suggested changes to Flatiron OncoEMR to improve patient safety and prevent staff mistakes,...
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Relationship, Product
Flatiron puts tools out there for us to use, and they stay on top of MIPS requirements. They try to...
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Relationship
If Flatiron recognizes an issue and knows it is an acute, critical thing, they typically jump on it...
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Relationship
I have had a positive experience with Flatiron's employees, from the engineers to the call center...
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Product
Overall, we are very satisfied with Flatiron OncoEMR. It is very easy to navigate. Everybody at our...
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Relationship, Operations
Flatiron has improved their upgrade process, but the initial implementation process left a lot to be...
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Operations
Unless there is a new feature, there really isn't any training from Flatiron. It is pretty much up...
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Value
Flatiron doesn’t charge us if they are doing routine updates or enhancements just for the overall...
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Product
Flatiron is still having a lot of challenges with old functionalities that they are having a hard...
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Operations, Product
Flatiron often pushes out an upgrade without testing it all the way through. We recently had several...
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Operations, Product
Flatiron OncoEMR is probably one of the easiest software systems to navigate and learn. When we...
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Product
We do want to see Flatiron try to embrace technology a little more. I know they have challenges, but...
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Product
We would like the solution to be more open to any integrations, like HIE systems. Everyone who is...
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Operations
We have to provide most of the training for the solution ourselves. The vendor has a training module...
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Operations, Product
Flatiron OncoEMR is a very user-friendly system. It is very easy to teach new employees about it. I...
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Relationship, Product
Flatiron has definitely been more responsive in the last several years. When we asked them for...
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Culture, Loyalty, Relationship
Flatiron isn't breaking promises for what they offer. They have communicated with us, and they have...
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Loyalty, Value
The reason we went with the system boils down to cost. The system was definitely cheaper when we...
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Product
With Flatiron OncoEMR, we would like to have different ways to identify patients. We also have a...
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Relationship
We email Flatiron with our concerns, and they respond almost immediately because we have to type in...
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Relationship
Flatiron's executives change rapidly. There is definitely turnover there. When we first went with...
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Operations
Our trainings from Flatiron have changed drastically since the COVID-19 pandemic. Now, no one comes...
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Loyalty, Value
We can't integrate with Flatiron OncoEMR. We also can't communicate with other hospitals, and that...
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Product
Flatiron OncoEMR is really geared toward medical oncology. The regiments are built into the system,...
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Product
We are a multispecialty organization, and the scheduling piece for multispecialty organizations...
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Product
There are some good qualities of Flatiron OncoEMR that we have been able to identify, maybe service...
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Operations
I didn't like Flatiron's training. They provided a lot of papers. And they do have a pretty robust...
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Value
The large amount of money we are spending on Flatiron OncoEMR causes a lot of headaches, and we are...
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Relationship
I feel like at this point, Flatiron has given up on us. They have not kept all of their promises....
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Loyalty
Right now, Flatiron OncoEMR is part of our long-term plans. However, I know that there has been some...
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Culture, Operations, Product
I would not buy Flatiron OncoEMR again. We were over-promised and under-delivered. I think some...
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Relationship
Flatiron's support is awful. Sometimes their help desk is the least helpful of any help desk I have...
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Value
Regarding charges, I think Flatiron is probably standard. If we need something custom, I understand...
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Operations
In our actual go-live implementation, Flatiron had a lot of people here to "help with go-live." But...
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Loyalty
We are actually in the process of adopting DeepScribe Ambient AI to use within Flatiron OncoEMR, but...
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Loyalty, Relationship, Product
With new technology, Flatiron is actually trying on certain things but not some of the more...
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Product
I like the fact that certain parts of Flatiron OncoEMR are extremely user-friendly. The MAR, where...
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Culture, Value
Flatiron does have other modules within their system that they do charge for. They have a module...
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Operations
Flatiron’s initial training definitely needed some improvement. There was just a lack of training...
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Relationship
For support, I have to go through Flatiron’s first level of support people and then the second level...
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Product
There are lots of things in Flatiron OncoEMR that are changing, but some of the things that are...
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Product
I like that there are certain things that Flatiron OncoEMR allows me to do on the back end. The...
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Culture, Relationship, Value
We have several different things that we have interfaced with Flatiron OncoEMR, and every single one...
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Relationship, Operations
A lot of times when Flatiron has an upgrade, there is a lack of lead time or information, and then...
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Product
We have providers who aren’t medical oncologists, and it is a real challenge to try to tailor...
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Relationship
When we do hear from Flatiron's executive team, it just feels like lip service. They are just...
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Operations
One thing Flatiron does well is videos and webinars. When there are new features, they always host...
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Loyalty, Product
Nobody really likes Flatiron OncoEMR, but I don’t believe there is a better option out there. We...
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Relationship
We like Flatiron, and their people are knowledgeable, but the vendor is starting to feel more and...
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Relationship
Flatiron’s support is phenomenal, and I have said that about very few software companies in my...
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Loyalty, Product, Value
Flatiron OncoEMR is expensive, and with the usability, there are parts of it that are not super...
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Relationship, Product
Flatiron OncoEMR is a good medical oncology platform compared to other products that are specialty...
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Product
Our experience with Flatiron OncoEMR has been good overall. No product is perfect, but we find...
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Value
Flatiron charges for everything. There are multiple charges. Every little interface requires a cost....
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Relationship, Product
From a clinical and operational standpoint, Flatiron sometimes fixes things that aren't broken and...
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Product
I used to do all the authorizations for chemotherapy treatment, but now Flatiron OncoEMR does it, so...
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Relationship
There are different managers in different areas in Flatiron OncoEMR, and Flatiron tries to have...
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Operations, Product
There is a learning curve with Flatiron OncoEMR, but it is becoming second nature. I need more time...
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Operations
We didn't get very good training in the beginning when we initially started with Flatiron OncoEMR,...
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Relationship
I really do like that Flatiron is very quick to respond to any technical issues or anything that we...
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Relationship, Operations
Flatiron doesn’t really do much training. If they do any updates or there are new functions, they...
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Loyalty, Product
Flatiron OncoEMR is not a bad system. It is very easy and user friendly. It is very limited to...
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Product
The product’s reporting is not intuitive or easy to use. There is a lot of free-text typing of...
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Product, Value
Flatiron OncoEMR has integrated NCCN functionality for chemo dosing and is stable. The vendor...
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Relationship
Flatiron’s support team is phenomenal. They are always knowledgeable. They have always come through...
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Loyalty
We aren't using Flatiron OncoEMR anymore because we needed to be all on one EMR. We were using...
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Operations, Product
Flatiron OncoEMR is a great EMR, and it is a very good program. I love Flatiron OncoEMR. The...
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Value
We paid annually for Flatiron OncoEMR, and it wasn't like they charged for everything. I got...
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Relationship, Product
We are not coders or programmers. We can't understand things the way Flatiron does. Their job is to...
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Product
Flatiron OncoEMR is moving from more of a simple, very user-friendly system to something that is a...
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Product
Flatiron OncoEMR is pretty user-friendly, and Flatiron meets the expectations of their clients...
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Relationship
I have only spoken with one Flatiron executive at one point in time. The executives come in when necessary....
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Loyalty, Product
If someone is expecting Flatiron OncoEMR to be able to communicate with other software in exchange,...
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Operations, Product
Flatiron recently had some rollouts, and I have gotten some really negative feedback about some of...
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Product
I don't believe that Flatiron OncoEMR can do HIE at this time. It isn't that it can't send messages,...
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Loyalty
Flatiron may not be in our future plans. One of our organization’s facilities uses Cerner's system...
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Operations
User training for Flatiron OncoEMR is put on the individual. It is self-led and self-paced. When I...
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Relationship, Product
It is very easy to make Flatiron OncoEMR work for us. So if someone has practice-specific needs, the...
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Operations
When we first went live with Flatiron OncoEMR, we had on-site training. And if things have changed...
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Product
Flatiron OncoEMR is simple, but I wouldn’t say it is necessarily intuitive. One thing that worries...
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Operations
The upgrades from Flatiron are so simple. Upgrades are sent out via email communications with a lot...
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Product
We have our own hospital EMR, and there are some bidirectional feeds from that into Flatiron...
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Relationship
Flatiron’s support has always been very good. The support people communicate back very quickly....
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Loyalty
It is easy to make changes to Flatiron OncoEMR without having to go through their support team or...
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Relationship, Operations, Product
Over the last year as Flatiron has rolled out feature enhancements or upgrades, they have tended to...
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Relationship, Product
Flatiron is engaged and looks into things. However, sometimes it feels like Flatiron is most engaged...
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Relationship
Flatiron has pretty good support. Occasionally, things go unresolved, but the vendor has a good...
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Culture, Value
Flatiron does not avoid charging for every little thing. They do a fair job at this; their charging...
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Culture, Relationship
Flatiron is not keeping all their promises. Historically, there have been situations where we have...
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Product
What I would like to see from Flatiron relates to workflows, particularly for physicians. I would...
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Relationship, Operations
Flatiron does a really good job in development of flagging new features within the EMR and going...
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Loyalty, Relationship
We have been on the Flatiron OncoEMR platform for a considerable period of time. We are actually...
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Operations
We don't really get training from Flatiron. They just update the system, and we just have to go with...
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Loyalty, Product
I don't know whether we are going to have Flatiron OncoEMR or use it for a long time. In Flatiron...
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Relationship, Operations
Flatiron is not very proactive. Flatiron could put on more training webinars. Flatiron could improve...
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Product
I would like to see Flatiron's system meet more of the everyday functioning needs rather than...
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Product
Flatiron keeps their promises most of the time. The overall functionality in Flatiron OncoEMR is...
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Relationship, Operations, Product
We feel like there has been a huge change with Flatiron, especially with Flatiron's development and...
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Relationship
I know the vendor has had changes within the company, including leadership and staff changes. Like...
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Loyalty
We started noticing changes with the vendor. They gave us promises, but things weren't happening. We...
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Relationship, Product
Flatiron OncoEMR, once considered a leader in oncology-focused EMR platforms, has seen a decline in...
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Operations
Flatiron’s implementations are high-quality. When the vendor is involved, they are there to the end,...
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Value
Flatiron charges too much for interfaces, and to the vendor, an interface is a single data feed. So...
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Operations
There were things that we didn't know about in Flatiron OncoEMR. They weren’t promoted, so there...
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Product
I have complaints about Flatiron OncoEMR, but it is great overall. I would like the vendor to add...
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Relationship
Flatiron funnels everything through their support email, and we often get incomplete answers, so...
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Relationship, Product
I would like to see Flatiron’s development pace increase. They got rid of a lot of their development...
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Loyalty
We went to Flatiron because we had used their system previously, so we were used to it.
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Relationship, Product
I don't think Flatiron is hitting the development milestones that they said they were going to. For...
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Operations
The initial training from Flatiron was fantastic, but we don’t have any ongoing training. I wish...
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Product
Flatiron OncoEMR is an excellent system. It is very user friendly and easy to navigate, and it is an...
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Loyalty, Product
Flatiron took away the billing part, so now we don't have that, and we use another system. There is...
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Culture
The only promise that Flatiron has not kept is the fact that they decided to get rid of their...
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Relationship, Operations
When Flatiron initially rolled out Flatiron OncoEMR, they did a great job on the go-live. But the...
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Culture, Relationship, Value
Flatiron's support has had a downfall. We have been with the vendor for a long time, so we should be...
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Operations, Product
The product lacks in the integration area. That is my biggest complaint. The product also needs to...
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Relationship
The advice I would give someone considering going with Flatiron would be that when an organization...
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Operations
The front end of the product is okay. It does its job. We have learned to work it. We have learned...
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Relationship
The vendor needs to get feedback from clients so that Flatiron knows what they are looking at...
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Relationship, Operations, Product
Flatiron struggles with interoperability. They are a little behind the curve when it comes to...
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Operations
Flatiron OncoEMR is easy to use and intuitive. Flatiron just does a really great job allowing people...
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Culture, Relationship
Sometimes we make a lot of requests that Flatiron isn't able to necessarily implement at that time,...
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Relationship
Flatiron is updating a lot of things regularly. Flatiron OncoEMR definitely has some positives. The...
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Product, Value
Overall, some of the workflows in Flatiron OncoEMR are very cumbersome. Some of the functionality is...
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Operations
We would like Flatiron to actually have some training. Most things are just an email. Some things...
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Product
We have had a lot of trouble with our lab interfaces. It has been a nightmare of things that never...
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Operations, Product
Flatiron OncoEMR is an easy program to use, and that is why most people really like it. Our biggest...
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Relationship
Flatiron is sometimes more reactive than proactive. They are not as forward thinking as they used to...
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Culture, Value
More recently, there have been a lot more general and add-on fees from Flatiron. We pay for...
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Operations
Training is not bad. Flatiron stays on top of things with new requirements and stuff. Flatiron...
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Product
Some things could get better. Flatiron OncoEMR does have some issues. I wish there were a way that...
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Value
Flatiron does charge a lot because we have issues. The integration fees are way too high. We haven't...
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Product
We have a new messaging function, which has been nice. It has helped us clean out the inbox. The...
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Relationship
Support from the team has been excellent. We usually get help right away, and most of the time, the...
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Relationship
Flatiron OncoEMR has been good. Flatiron keeps everything up-to-date when the different changes come...
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Operations
We have regular updates with Flatiron OncoEMR, and they are included in our contract. The updates...
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Relationship, Product
Our doctors are happy with Flatiron OncoEMR, and that is what is most critical. They feel like they...
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Relationship
Flatiron’s support team doesn’t answer right away, but they are not horrible. However, the vendor...
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Relationship, Operations, Product
In the years we have been on Flatiron OncoEMR, I don’t know of any upgrades, so I don’t feel like...
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Product
I deal a lot with authorizations, and I feel like there are a lot of items that could be addressed...
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Operations
I don’t feel like all of our different locations are on the same page because we went live with...
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Operations
When we were in implementation and training with Flatiron, I did have a good rapport with the...
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Relationship, Operations, Product
Flatiron is trying to make improvements. Flatiron has good ideas, but when they think about rolling...
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Relationship
One of my biggest frustrations with Flatiron is that it has become harder and harder to get them to...
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Loyalty, Product
Science is changing, and it is taking Flatiron a long time to keep up with the science. One of our...
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Loyalty, Value
Flatiron is part of our long-term plans. Right now, Flatiron's system is still the best for the...
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Loyalty
Flatiron does enough that we feel like we need to stay where we are at. I would say that the vendor...
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Relationship
Flatiron's web support has been very good. I can put a question into the support, and I will...
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Operations
I haven't received a lot of training from Flatiron. The quality of Flatiron's training is not good....
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Relationship, Product
There is a newer feature in Flatiron OncoEMR called a group inbox. That is really the only area that...
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Relationship, Operations
Flatiron makes frequent upgrades to the system and is always looking for a way to improve what we...
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Relationship
Anytime we have an issue, we just call the vendor. The Flatiron customer service is phenomenal. We...
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Relationship
Sometimes the phones are down at Flatiron, and having worked with them for so many years, I did...
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Culture, Value
Flatiron does not charge for every little thing, but it seems like they are transitioning into...
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Product
There are a lot of things in Flatiron OncoEMR that our providers want that they have never been able...
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Product
Some of the reports are very hard to find in Flatiron OncoEMR. For example, somebody scheduled an...
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Loyalty
When we decided to go from a paper chart to an EHR, we did a big study, looked at a few other...
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Product
I would like to see better templates for reporting that are more specific to oncology. Right now,...
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Product
The reliability of Flatiron OncoEMR is excellent. We do not have issues with downtime or glitches...
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Product
The flowsheet notes could be easier to use, and it would be nice to see some work done to make them...
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Product
I like the Flatiron OncoEMR. It is a marvelous EMR for oncology. Flatiron OncoEMR has a niche focus,...
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Relationship
I would like to see Flatiron talk to more oncologists before changing or updating the software. They...
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Loyalty, Product
I feel that Flatiron OncoEMR is the best oncology system out there. There is no perfect company. We...
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Product, Value
Flatiron works well with third-party systems, and that is a plus with oncology and treating...
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Relationship
Communication with Flatiron is good in some areas and does not hit the mark in others. I feel like...
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Loyalty, Value
I am starting to think another firm may come in and acquire the vendor. Flatiron OncoEMR is getting...
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Relationship
We get good support from Flatiron, but the support team can get bogged down.
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Relationship
I would like to see Flatiron's leaders be more involved in what we do, and I would like them to be...
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Value
Flatiron has been nickel-and-diming us more post-acquisition than they did when they were more of a...
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Operations
We have been waiting for Flatiron Assist for some time, I thought it would be further along by now....
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Relationship, Value
The support from Flatiron is generally good, but certain people are stars and if I were rating the...
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Relationship
Depending on our needs, Flatiron can be slow to respond to even basic things we need. I am dealing...
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Relationship
We do have a key account manager who is assigned to our account. They are usually good, and I really...
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Relationship
Flatiron has a friendly team, and they are great people to work with overall. Most of my...
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Relationship, Product
Flatiron OncoEMR is the strongest oncology EMR solution in the industry, but since the acquisition,...
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Product
I like Flatiron’s regimen contents, like what they do to help us select the right regimen,...
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Product
Flatiron’s drug regimen stuff is great. It is super top notch. The vendor uses Flatiron Assist,...
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Relationship
Flatiron is good at getting back to me and explaining things. We have pretty constant communication...
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Product
Allowing a bit more customization from the end user in Flatiron OncoEMR would be good. We can...
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Product
The product’s scheduler is so much better than a lot of others I have seen, but it is a bit hard to...
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Relationship
We have a very large enhancement-list request with Flatiron. They actually have changed some things...
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Product
We have cranky nurses and doctors who don't like lots of things about Flatiron OncoEMR. But from an...
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Culture
We were on a different EMR for many years, and switching took us a long time. We went through the...
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Product
Our providers have really struggled. EMRs in general are death by a thousand clicks; everything is a...
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Operations
When it was time to go live, we were a very large practice, and the vendor did have a bunch of...
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Culture, Operations
We purchased a part of the software that we were never trained on during the go-live, and then the...
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Product
We have our own labs, so we have to have all of these interfaces. There are labs we order for every...
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Relationship
Because of the time difference, if we need anything at five o'clock, we are in trouble. Not to...
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Culture, Operations
Our discovery phase and implementation were subpar. We continue to suffer after many months of use....
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Operations
We did not have a good implementation, and one of the issues was when the vendor trained our...
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Loyalty, Relationship
Flatiron is coming out with new products, but I don't trust the vendor anymore. They will say one...
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Product
Flatiron had to create an active clustering rule due to our stability issues. There are times when...
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Loyalty, Product
Flatiron OncoEMR might be a clear system to use for the oncology area. It has tabs and treatment...
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Relationship
Flatiron struggles to scale their system to larger organizations. I know that my organization isn't...
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Culture, Relationship
One of Flatiron's biggest problems is that there is a lack of internal communication between their...
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Product
The system has three different ways to place orders. That is a problem. Different people will use...
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Loyalty, Product
Our main driver for looking at other vendors' systems is stability. We also look for what we can...
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Relationship
Every time there is an issue, we have to contact Flatiron. We have gone through several support...
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Relationship
Flatiron does a great job. We are very happy with Flatiron OncoEMR.
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Operations
The training could use some extra work. Flatiron does provide training, and there is an online...
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