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OncoEMR (Mostly Ambulatory) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Analyst/Coordinator

Maybe some of the customization for note building and the tools we use every day could be improved...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

For OncoEMR, we do our own training for new users because the workflows can be so different. They...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

In OncoEMR, we get different system behavior depending on which screen we use to perform the same...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Flatiron has pretty good support. I can send an email to the help desk, and the support people will...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

A strength of OncoEMR is probably the accessibility of the NCCN guidelines for regimens. We have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Flatiron needs to update different functions, features, and reporting.

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Flatiron's biggest strengths are that their offering is specialty specific and that their help is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We’re looking at the market. Our radiologists and surgeons are having a bit of a hard time...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Flatiron has a good training platform for physicians and medical oncologists but poor training...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Flatiron's support is still outstanding. We have our own designated support person, who provides...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Flatiron's leadership changed, but our relationship stayed about the same. With that change, their...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

There are a lot of things that OncoEMR can do but also a lot it cannot do. OncoEMR was originally...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Flatiron is a little behind in innovation, development, and enhancements to the system. Based on our...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

OncoEMR is still one of the best systems for medical oncology. It is easy and intuitive to navigate....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Flatiron has made a lot of improvements to the charting and charging processes. The providers...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I would buy OncoEMR again, but Flatiron would have to make some changes. They don't put the oomph...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Flatiron has gotten better in their documentation. There is virtual training, and they can provide...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Nurse

There are a few places in the system where it would be nice to have a search option. Flatiron has...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

On the treatment plan in OncoEMR, when chemo regimens are built and laid out, we can see all the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

Flatiron’s development and innovation are pretty good. A lot of what they have developed is good....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Nurse

Flatiron has a great support team and is very responsive. There are times when they could be more...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

With how many doctors we have and how many staff members use the system, I would think that what we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Nurse

Flatiron's reports menu has a whole list of reports we can run, but those reports are absolutely...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

The form build in OncoEMR is terrible. I hate having to build new forms, new doctors, and things...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Nurse

Our value-based care nurse came to me the other day and talked about some frustrations they have...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Nurse

The referral system in OncoEMR needs to be overhauled. The process there is terrible. It is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

The solutions Flatiron has in place are pretty good. The OncoEMR system is very functional and easy...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

When we first went live with OncoEMR, the training left a lot to be desired, as we received very...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I feel like we give Flatiron a lot of feedback and ideas regarding workflow changes, and it does...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We’re always interested in color coding within the chart. Right now, things are only blue or black....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

With Flatiron, we built out the notes and created things, and when we went live, we had to build all...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Our lack of integration with OncoEMR is not Flatiron's fault; it's the hospital systems. The...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

After the first few times when Flatiron made changes, things did not go well. They received feedback...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Flatiron was very good with training when we initiated the solution. OncoEMR is very user friendly,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The reception of Flatiron’s update has been very positive. On the main screen, when we open OncoEMR...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Flatiron had some leadership changes, and we really don’t get in the weeds with the higher-up people...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There are no discussions at the present time about changing from OncoEMR. However, our providers...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

Flatiron is looking to raise some of their fees, and they are substantially higher than what we’ve...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

OncoEMR is geared toward medical oncology. Treatment scheduling is pretty easy for chemotherapy, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We’re a multispecialty practice, and we do use OncoEMR for our other specialties. We have had some...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Flatiron has an email we can use for support. We also have our own personal account manager that we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

One challenge is that some enhancements from Flatiron do not necessarily benefit our practice, even...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The systems we use are integrated. For the work we do, everything functions well. If something new...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Whenever I call Flatiron's support team, they are open and able to help with whatever issue I have....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With Flatiron, most of the training is self-directed through the work center; we watch videos and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

OncoEMR is a very user-friendly system and works well for oncology. It provides what we need for our...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Manager

Flatiron has already started making enhancements this year. We are looking forward to seeing...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

There was a scheduling update for Flatiron OncoEMR in 2025 that, unfortunately, made some of our...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

When we add new software in Flatiron OncoEMR, it feels like there are always interface charges and...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

We haven't done training with Flatiron since we went live. When we onboard a new provider, it is...

Comment Tone Negative
Pillars Operations
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Manager

Flatiron's day-to-day service struggles a bit due to turnover. Every time we get a new account...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I would like to see more advancements in the system with AI technology. That would make it easier to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I think Flatiron has a lot of opportunities, but I don't think there is another product on the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

A recent positive experience we had with Flatiron was that when we had to take on a certain project,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Flatiron could respond in a more timely manner. When we first moved onto Flatiron's system, when we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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COO

Flatiron did a terrible job understanding our workflows, and the training has been pretty much left...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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COO

Flatiron OncoEMR is easier to use than other systems for people to learn. The problem is that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

In comparison to the other oncology-specific systems, Flatiron OncoEMR is one of the best. I don't...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CEO/President

The good thing about Flatiron OncoEMR is that it is cheap.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

Flatiron doesn't really offer any training, and they don't have good support. The vendor will tell...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

At the time that we bought Flatiron OncoEMR, we had no choice but to buy it. We wouldn't buy it...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We can actually identify and program Flatiron OncoEMR for insurance preferences, and that helps us...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Having a true oncology EMR, which is what Flatiron OncoEMR was designed to be, has allowed us to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Flatiron finally added an area where we can see a patient's next appointment. The problem is that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Flatiron OncoEMR is missing small things. Flatiron could add a few needed things that are missing...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

Flatiron is known for nickel-and-diming. They have a cost for every interface, and that is a lot,...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

The real training was mainly at the go-live. Flatiron hasn't done full training since. I would rate...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I don't know that Flatiron is staying ahead of the curve. Flatiron OncoEMR finally has an updated...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

When it comes to support, I almost never have anything resolved in less than 24 hours. And most...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I wish Flatiron had a better appointment application for patients and for us. They have an EMR that...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Our past oncology EMR wasn't strong with medical oncology. Before Flatiron OncoEMR, we had to create...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Flatiron charges for everything. Another vendor is mainly hospital based and does more infusion but...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

We have an assigned account representative. They are a big help. They make themself available and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Flatiron does offer a lot of beta testing, so we have been able to take advantage when they have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Flatiron OncoEMR is all in the cloud. We like the cloud offering, and that was actually one of the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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COO

I’m really worried because Flatiron doesn’t actually seem to be on the ball from a security...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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COO

If a user clicks one wrong button in Flatiron OncoEMR and moves a patient’s oncology regimen, the...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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COO

There is a lot to do in an oncology EMR, and Flatiron OncoEMR covers a lot of ground. It actually...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

My big gripe with Flatiron is that they charge a lot for integrations. If it weren't for that, I...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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COO

If Flatiron targeted or even explained their larger strategy better, they would be hitting my needs....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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COO

I don't feel like I get good value for the cost of Flatiron OncoEMR, but at the same time, it is the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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COO

The place where Flatiron’s support team members are most lacking is that they tend, especially...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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COO

Flatiron has been very much picking up the pace with software updates. They are generally aimed at...

Comment Tone Negative
Pillars Operations, Product, Value
Evaluation Unrated

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Analyst/Coordinator

It seems like the way Flatiron OncoEMR works is that every added function seems to be outsourced. It...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Analyst/Coordinator

Things seem to be going really well with Flatiron OncoEMR. We had a recent release, and everything...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Flatiron does have training tutorials, and they are usually pretty helpful. It does seem like the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Integration is a little tough with Flatiron OncoEMR. I actually think that is where the solution is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Flatiron OncoEMR’s functionality is the biggest issue we still have. To send out a CCD, providers...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

There aren't a whole lot of system issues with Flatiron OncoEMR. Overall, I can only recall maybe...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Flatiron OncoEMR is improving even with the latest update. I know that Flatiron has partnered up...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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