Flatiron OncoEMR (Mostly Ambulatory) Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/27/2020 8:35:11 PM and Model.EvProductId = 3228

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Service and Support

Flatiron has actually been pretty good through the COVID-19 crisis. We didn’t have to change too...

Aug 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Considering the products that are out there currently, I would buy Flatiron OncoEMR again. However,...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don’t think we get nickel-and-dimed by Flatiron. We obviously have a lot of things worked into our...

Aug 2020
 Helpful

 or  to see details.

Manager

Relationship

We have a great project manager who is great about making sure we are hitting our goals. That person...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

Flatiron is proactive. They are pretty good at recognizing issues, alerting us, and working with us.

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The functionality isn’t meeting all of our needs today. There are still some things that need to be...

Aug 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Flatiron has some good things coming out on their road map, so if those things are truly in place in...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Flatiron really did have a good process for implementation and a really good timeline. Not...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor was a little slow to help with telehealth when COVID-19 started. Eventually, they came...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The initial training could have been a little better. For the amount that we pay them, the vendor...

Aug 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Our billing people aren’t happy with the product. They aren’t super thrilled with the ongoing...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The product is expensive. On top of paying a large amount of money every year, we have to pay for...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, we are happy with the product. It isn’t perfect, but nothing is. We like it, and it is much...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

There hasn't been a whole lot of movement on Flatiron OncoEMR lately. Our oncology department has...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Now that things with Flatiron OncoEMR have settled down, there seems to be a good workflow in the...

Aug 2020
 Helpful

 or  to see details.

Manager

Technology

Flatiron OncoEMR has a messy workflow that can be tricky and not smooth. There is a lot of clicking...

Aug 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

When we started using Flatiron OncoEMR, we thought that the solution was going to be super easy, so...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Over the last few years, the service and support have improved greatly since Altos Solutions became...

Aug 2020
 Helpful

 or  to see details.

Nurse

Service and Support

The product is pretty easy to use. In my experience, our account manager's ability to go to bat for...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

Flatiron has been very supportive through the COVID-19 crisis. They have kept all the billing...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Flatiron is a little expensive. At first, they didn’t avoid charging us for every little thing, but...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Flatiron is very good at training. They didn’t have training this year of course, but they did...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product works great still. I really don’t have any complaints about our interoperability goals....

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

Flatiron is very good about communicating with us about Flatiron OncoEMR. When they are going to...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I love working with Flatiron. They are very oncology specific, so they know what my needs are and...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

I don’t know about the executive involvement because I don’t think we have an executive. I think we...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some of the reports are very cumbersome, and we don’t know exactly what we are going to get. And...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Flatiron was a big help during the COVID-19 crisis because we never did telemedicine before, so they...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I hope the product is part of our long-term plans. I think they are avoiding charging for every...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I wish Flatiron would be more amenable to customers’ needs. We need some service to be interfaced...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system generally has a pretty good design. The vendor has made some drastic updates and changes...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Flatiron has been very helpful during COVID-19. They have been excellent. They have provided us with...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Flatiron should be focusing on helping the practice engage with patients more. I have even brought...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Flatiron is improving the solution on a daily basis. They have come a long way. I constantly request...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Flatiron lacks communication from time to time when there is an outage of some sort. Recently, there...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Our users complain about the number of clicks on the progress notes. Flatiron is currently working...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Flatiron has stepped up when it comes to reacting to COVID-19, which definitely has affected their...

Jun 2020
 Helpful

 or  to see details.

Director

Lessons Learned

Flatiron OncoEMR is a good EMR for oncology, hematology, and chemo. It works very well for those...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We don't have a choice about what version we are running. Flatiron updates the product to the newest...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Flatiron avoids charging for every little thing. Our other EMR vendor is very different.

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Flatiron has improved their training. They have come a long way, but they still have further to go...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Flatiron has been great about supporting our integration. We actually just implemented a new...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Flatiron is really good at support. They have been really good about updating the system.

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The level of executive involvement is minimal. I guess we don't really have a need for them.

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is very user friendly and keeps providers in focus when they are developing new...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Flatiron has come a long way in product security. They are actually working on things ahead of time....

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Right away, the vendor actually came out with workflows that support us in the COVID-19 crisis. That...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

We have a bit of a challenge sometimes with Flatiron keeping their promises. The challenge isn't...

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

When it comes to the implementation, Flatiron has a little room for improvement. There is always a...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Some of the quality reporting is not up to par. The quality reporting doesn’t change each year. If...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When it comes to the current product functionality meeting our needs, Flatiron still needs to catch...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are a few things that I like about Flatiron. I like that we have an account manager that is...

Apr 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I would like the system to have built-in alerts for certain circumstances; I would like the product...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product helps me with day-to-day research features. The vendor provides us with portals that...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The treatment regimen page can be kind of cumbersome. When we look at it, there is a lot going on...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution works as it was promoted. It is still the best. I don’t think anything can touch it.

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Occasionally, there are speed issues, and I constantly hear from the doctors that there are too many...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution is very easy, and it has been easy to train new employees. If we make a mistake, it is...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

In order for the solution to meet all my needs, it must be able to keep up with science. My...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I love that we have never been without the system. Flatiron has multiple things to help prevent an...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

There are a lot of things that the vendor does that are proactive, but they still need to watch...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

We really don’t hear much from the vendor's executives.

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

There are many potential outcomes that I can pull from the solution. The precision medicine piece...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, the product is good. There is always room for improvement, and we have a wish list....

Mar 2020
 Helpful

 or  to see details.

COO

Relationship

Flatiron is certainly part of our long-term plans. I don't see us changing EMRs. We maybe wouldn't...

Mar 2020
 Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

If we want some special kind of report, we have to pay extra, and the interfaces aren’t cheap. But...

Mar 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

A while ago, Flatiron did an upgrade, and that was a nightmare for weeks. But in general, Flatiron...

Mar 2020
 Helpful

 or  to see details.

COO

Implementation and Training

The vendor has people available for training, but we have to get our hands on the trainers to use...

Mar 2020
 Helpful

 or  to see details.

COO

Lessons Learned

Rather than having the vendor’s product support our integration goals, we have had to modify what we...

Mar 2020
 Helpful

 or  to see details.

COO

Relationship

We don’t have executive involvement because we rarely need to climb the ladder and get in somebody’s...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are hearing about things that Flatiron is doing, but Flatiron is taking a long time. Oncology is...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

Flatiron is doing some good things. They just hired a practice manager who is very innovative. They...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

I love the chat feature. I can send something to my representative and get an answer. We have other...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Flatiron is partnering with someone to help with making ordering easier for precision medicine, but...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

If the vendor doesn’t solve the precision medicine issue, my satisfaction is probably going to drop...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

For the most part, Flatiron keeps their promises. But at times, they don’t keep up with science....

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Flatiron is fair with what they charge us. If I ask for a report, I am not nickel-and-dimed. The...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Flatiron sends out newsletters, which are great. I also usually get an email from my account person,...

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

I have learned that the quality of the training depends on the trainer. When we went live, we had a...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Flatiron OncoEMR is not that hard to use. We have been using it because it is very specific to...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our long-term plan is to not change this system. Even though it has issues like other systems, there...

Mar 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

The vendor keeps all their promises with whatever they say and whatever is on the contract.

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We rate the vendor in the middle of the scale with supporting our integration goals. They are not so...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system has its issues; sometimes we think it is not working fine. I would rate the product...

Mar 2020