Flatiron OncoEMR (Mostly Ambulatory) Commentary
Filtered view: All
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
I’m really worried because Flatiron doesn’t actually seem to be on the ball from a security...
Login or Create an Account to see details.
Operations, Product
If a user clicks one wrong button in Flatiron OncoEMR and moves a patient’s oncology regimen, the...
Login or Create an Account to see details.
Product
There is a lot to do in an oncology EMR, and Flatiron OncoEMR covers a lot of ground. It actually...
Login or Create an Account to see details.
Value
My big gripe with Flatiron is that they charge a lot for integrations. If it weren't for that, I...
Login or Create an Account to see details.
Product
If Flatiron targeted or even explained their larger strategy better, they would be hitting my needs....
Login or Create an Account to see details.
Value
I don't feel like I get good value for the cost of Flatiron OncoEMR, but at the same time, it is the...
Login or Create an Account to see details.
Relationship
The place where Flatiron’s support team members are most lacking is that they tend, especially...
Login or Create an Account to see details.
Operations, Product, Value
Flatiron has been very much picking up the pace with software updates. They are generally aimed at...
Login or Create an Account to see details.
Culture, Value
It seems like the way Flatiron OncoEMR works is that every added function seems to be outsourced. It...
Login or Create an Account to see details.
Operations, Product
Things seem to be going really well with Flatiron OncoEMR. We had a recent release, and everything...
Login or Create an Account to see details.
Operations
Flatiron does have training tutorials, and they are usually pretty helpful. It does seem like the...
Login or Create an Account to see details.
Product
Integration is a little tough with Flatiron OncoEMR. I actually think that is where the solution is...
Login or Create an Account to see details.
Product
Flatiron OncoEMR’s functionality is the biggest issue we still have. To send out a CCD, providers...
Login or Create an Account to see details.
Relationship, Product
There aren't a whole lot of system issues with Flatiron OncoEMR. Overall, I can only recall maybe...
Login or Create an Account to see details.
Product
Flatiron OncoEMR is improving even with the latest update. I know that Flatiron has partnered up...
Login or Create an Account to see details.
Value
Flatiron 100% avoids charging for every little thing. They are super awesome at helping us out.
Login or Create an Account to see details.
Product
The biggest strengths of Flatiron OncoEMR are regimen entry and auditing, and there is also a pretty...
Login or Create an Account to see details.
Product
Flatiron could improve the patient portal. We get a lot of complaints about the patient portal. Any...
Login or Create an Account to see details.
Loyalty, Product
Flatiron could improve consistency in the product. For example, a physician's name in one report...
Login or Create an Account to see details.
Relationship
Flatiron's support people may not be able to fix something, but they really will work with us,...
Login or Create an Account to see details.
Operations
We don't even feel the effects of upgrades. Flatiron just does everything. There is no training or...
Login or Create an Account to see details.
Relationship, Product
Flatiron has been very helpful regarding our integration goals, especially recently. Flatiron is a...
Login or Create an Account to see details.
Relationship, Product
Flatiron OncoEMR doesn't meet all our needs, but that is not Flatiron’s fault. They actually are...
Login or Create an Account to see details.
Relationship, Product
We kind of do stress tests on Flatiron OncoEMR, so I feel like we are the ones who find the problems...
Login or Create an Account to see details.
Product
I hate all of Flatiron OncoEMR. Nothing is good about it. Charges come in the door, but if it were...
Login or Create an Account to see details.
Loyalty, Product
I have nothing to do with the front end and how the physicians, IT people, and people setting up the...
Login or Create an Account to see details.
Relationship, Operations
Flatiron's availability of resources could improve. Sometimes, the vendor doesn't have a lot, and...
Login or Create an Account to see details.
Product
The system doesn't always do well with bidirectional interfacing, and we experience slowness from...
Login or Create an Account to see details.
Loyalty
Before buying Flatiron OncoEMR again, I would consider a different platform based on the growth of...
Login or Create an Account to see details.
Relationship, Product
We have done a few quarterly releases, but those haven't even updated anything for us. There haven't...
Login or Create an Account to see details.
Relationship
I probably wouldn't buy Flatiron OncoEMR again because I don't feel like it is up to 2025 standards,...
Login or Create an Account to see details.
Operations, Product
I would like to see better visuals and have better communication for training. Everything is in...
Login or Create an Account to see details.
Relationship, Operations
I want Flatiron to just tell us the truth when they can't do the work we ask them to. We recently...
Login or Create an Account to see details.
Relationship
We recently received a new Flatiron person for our web support, so when we have an issue, we have to...
Login or Create an Account to see details.
Relationship
I have worked with Flatiron for a long time, and that has been a struggle. We have a new account...
Login or Create an Account to see details.
Culture, Value
With the package that we have, Flatiron doesn't avoid charging for every little thing. We have a...
Login or Create an Account to see details.
Operations
The go-live process for Flatiron OncoEMR was excellent. There are certain things that Flatiron isn't...
Login or Create an Account to see details.
Relationship, Operations
Flatiron's people prefer emails. They seem to be taking fewer and fewer calls. We have to leave...
Login or Create an Account to see details.
Product, Value
The system's checks and balances can sometimes be hard for people to check. Also, there are a few...
Login or Create an Account to see details.
Operations, Value
Other people might disagree, but I think that we get our money's worth with Flatiron OncoEMR. I...
Login or Create an Account to see details.
Relationship
Flatiron is always very good at providing proactive service. They give us advanced notice of things....
Login or Create an Account to see details.
Loyalty
Things change, but it is our plan to have Flatiron OncoEMR in the long term. We like the system, and...
Login or Create an Account to see details.
Relationship, Product
I have suggested changes to Flatiron OncoEMR to improve patient safety and prevent staff mistakes,...
Login or Create an Account to see details.
Relationship, Product
Flatiron puts tools out there for us to use, and they stay on top of MIPS requirements. They try to...
Login or Create an Account to see details.
Relationship
If Flatiron recognizes an issue and knows it is an acute, critical thing, they typically jump on it...
Login or Create an Account to see details.
Relationship
I have had a positive experience with Flatiron's employees, from the engineers to the call center...
Login or Create an Account to see details.
Product
Overall, we are very satisfied with Flatiron OncoEMR. It is very easy to navigate. Everybody at our...
Login or Create an Account to see details.
Relationship, Operations
Flatiron has improved their upgrade process, but the initial implementation process left a lot to be...
Login or Create an Account to see details.
Operations
Unless there is a new feature, there really isn't any training from Flatiron. It is pretty much up...
Login or Create an Account to see details.
Value
Flatiron doesn’t charge us if they are doing routine updates or enhancements just for the overall...
Login or Create an Account to see details.
Product
Flatiron is still having a lot of challenges with old functionalities that they are having a hard...
Login or Create an Account to see details.
Operations, Product
Flatiron often pushes out an upgrade without testing it all the way through. We recently had several...
Login or Create an Account to see details.
Operations, Product
Flatiron OncoEMR is probably one of the easiest software systems to navigate and learn. When we...
Login or Create an Account to see details.
Product
We do want to see Flatiron try to embrace technology a little more. I know they have challenges, but...
Login or Create an Account to see details.
Product
We would like the solution to be more open to any integrations, like HIE systems. Everyone who is...
Login or Create an Account to see details.
Operations
We have to provide most of the training for the solution ourselves. The vendor has a training module...
Login or Create an Account to see details.
Operations, Product
Flatiron OncoEMR is a very user-friendly system. It is very easy to teach new employees about it. I...
Login or Create an Account to see details.
Relationship, Product
Flatiron has definitely been more responsive in the last several years. When we asked them for...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
Flatiron isn't breaking promises for what they offer. They have communicated with us, and they have...
Login or Create an Account to see details.
Loyalty, Value
The reason we went with the system boils down to cost. The system was definitely cheaper when we...
Login or Create an Account to see details.
Product
With Flatiron OncoEMR, we would like to have different ways to identify patients. We also have a...
Login or Create an Account to see details.
Relationship
We email Flatiron with our concerns, and they respond almost immediately because we have to type in...
Login or Create an Account to see details.
Relationship
Flatiron's executives change rapidly. There is definitely turnover there. When we first went with...
Login or Create an Account to see details.
Operations
Our trainings from Flatiron have changed drastically since the COVID-19 pandemic. Now, no one comes...
Login or Create an Account to see details.
Loyalty, Value
We can't integrate with Flatiron OncoEMR. We also can't communicate with other hospitals, and that...
Login or Create an Account to see details.
Product
Flatiron OncoEMR is really geared toward medical oncology. The regiments are built into the system,...
Login or Create an Account to see details.
Product
We are a multispecialty organization, and the scheduling piece for multispecialty organizations...
Login or Create an Account to see details.
Product
There are some good qualities of Flatiron OncoEMR that we have been able to identify, maybe service...
Login or Create an Account to see details.
Operations
I didn't like Flatiron's training. They provided a lot of papers. And they do have a pretty robust...
Login or Create an Account to see details.
Value
The large amount of money we are spending on Flatiron OncoEMR causes a lot of headaches, and we are...
Login or Create an Account to see details.
Relationship
I feel like at this point, Flatiron has given up on us. They have not kept all of their promises....
Login or Create an Account to see details.
Loyalty
Right now, Flatiron OncoEMR is part of our long-term plans. However, I know that there has been some...
Login or Create an Account to see details.
Culture, Operations, Product
I would not buy Flatiron OncoEMR again. We were over-promised and under-delivered. I think some...
Login or Create an Account to see details.
Relationship
Flatiron's support is awful. Sometimes their help desk is the least helpful of any help desk I have...
Login or Create an Account to see details.
Value
Regarding charges, I think Flatiron is probably standard. If we need something custom, I understand...
Login or Create an Account to see details.
Operations
In our actual go-live implementation, Flatiron had a lot of people here to "help with go-live." But...
Login or Create an Account to see details.
Loyalty
We are actually in the process of adopting DeepScribe Ambient AI to use within Flatiron OncoEMR, but...
Login or Create an Account to see details.
Loyalty, Relationship, Product
With new technology, Flatiron is actually trying on certain things but not some of the more...
Login or Create an Account to see details.
Product
I like the fact that certain parts of Flatiron OncoEMR are extremely user-friendly. The MAR, where...
Login or Create an Account to see details.
Culture, Value
Flatiron does have other modules within their system that they do charge for. They have a module...
Login or Create an Account to see details.
Operations
Flatiron’s initial training definitely needed some improvement. There was just a lack of training...
Login or Create an Account to see details.
Relationship
For support, I have to go through Flatiron’s first level of support people and then the second level...
Login or Create an Account to see details.
Product
There are lots of things in Flatiron OncoEMR that are changing, but some of the things that are...
Login or Create an Account to see details.
Product
I like that there are certain things that Flatiron OncoEMR allows me to do on the back end. The...
Login or Create an Account to see details.
Culture, Relationship, Value
We have several different things that we have interfaced with Flatiron OncoEMR, and every single one...
Login or Create an Account to see details.
Relationship, Operations
A lot of times when Flatiron has an upgrade, there is a lack of lead time or information, and then...
Login or Create an Account to see details.
Product
We have providers who aren’t medical oncologists, and it is a real challenge to try to tailor...
Login or Create an Account to see details.
Relationship
When we do hear from Flatiron's executive team, it just feels like lip service. They are just...
Login or Create an Account to see details.
Operations
One thing Flatiron does well is videos and webinars. When there are new features, they always host...
Login or Create an Account to see details.
Loyalty, Product
Nobody really likes Flatiron OncoEMR, but I don’t believe there is a better option out there. We...
Login or Create an Account to see details.
Relationship
We like Flatiron, and their people are knowledgeable, but the vendor is starting to feel more and...
Login or Create an Account to see details.
Relationship
Flatiron’s support is phenomenal, and I have said that about very few software companies in my...
Login or Create an Account to see details.
Loyalty, Product, Value
Flatiron OncoEMR is expensive, and with the usability, there are parts of it that are not super...
Login or Create an Account to see details.
Relationship, Product
Flatiron OncoEMR is a good medical oncology platform compared to other products that are specialty...
Login or Create an Account to see details.
Product
Our experience with Flatiron OncoEMR has been good overall. No product is perfect, but we find...
Login or Create an Account to see details.
Value
Flatiron charges for everything. There are multiple charges. Every little interface requires a cost....
Login or Create an Account to see details.
Relationship, Product
From a clinical and operational standpoint, Flatiron sometimes fixes things that aren't broken and...
Login or Create an Account to see details.
Product
I used to do all the authorizations for chemotherapy treatment, but now Flatiron OncoEMR does it, so...
Login or Create an Account to see details.
Relationship
There are different managers in different areas in Flatiron OncoEMR, and Flatiron tries to have...
Login or Create an Account to see details.
Operations, Product
There is a learning curve with Flatiron OncoEMR, but it is becoming second nature. I need more time...
Login or Create an Account to see details.
Operations
We didn't get very good training in the beginning when we initially started with Flatiron OncoEMR,...
Login or Create an Account to see details.
Relationship
I really do like that Flatiron is very quick to respond to any technical issues or anything that we...
Login or Create an Account to see details.
Relationship, Operations
Flatiron doesn’t really do much training. If they do any updates or there are new functions, they...
Login or Create an Account to see details.
Loyalty, Product
Flatiron OncoEMR is not a bad system. It is very easy and user friendly. It is very limited to...
Login or Create an Account to see details.
Product
The product’s reporting is not intuitive or easy to use. There is a lot of free-text typing of...
Login or Create an Account to see details.
Product, Value
Flatiron OncoEMR has integrated NCCN functionality for chemo dosing and is stable. The vendor...
Login or Create an Account to see details.
Relationship
Flatiron’s support team is phenomenal. They are always knowledgeable. They have always come through...
Login or Create an Account to see details.
Loyalty
We aren't using Flatiron OncoEMR anymore because we needed to be all on one EMR. We were using...
Login or Create an Account to see details.
Operations, Product
Flatiron OncoEMR is a great EMR, and it is a very good program. I love Flatiron OncoEMR. The...
Login or Create an Account to see details.
Value
We paid annually for Flatiron OncoEMR, and it wasn't like they charged for everything. I got...
Login or Create an Account to see details.
Relationship, Product
We are not coders or programmers. We can't understand things the way Flatiron does. Their job is to...
Login or Create an Account to see details.
Product
Flatiron OncoEMR is moving from more of a simple, very user-friendly system to something that is a...
Login or Create an Account to see details.
Product
Flatiron OncoEMR is pretty user-friendly, and Flatiron meets the expectations of their clients...
Login or Create an Account to see details.
Relationship
I have only spoken with one Flatiron executive at one point in time. The executives come in when necessary....
Login or Create an Account to see details.
Loyalty, Product
If someone is expecting Flatiron OncoEMR to be able to communicate with other software in exchange,...
Login or Create an Account to see details.
Operations, Product
Flatiron recently had some rollouts, and I have gotten some really negative feedback about some of...
Login or Create an Account to see details.
Product
I don't believe that Flatiron OncoEMR can do HIE at this time. It isn't that it can't send messages,...
Login or Create an Account to see details.
Loyalty
Flatiron may not be in our future plans. One of our organization’s facilities uses Cerner's system...
Login or Create an Account to see details.
Operations
User training for Flatiron OncoEMR is put on the individual. It is self-led and self-paced. When I...
Login or Create an Account to see details.
Relationship, Product
It is very easy to make Flatiron OncoEMR work for us. So if someone has practice-specific needs, the...
Login or Create an Account to see details.
Operations
When we first went live with Flatiron OncoEMR, we had on-site training. And if things have changed...
Login or Create an Account to see details.
Product
Flatiron OncoEMR is simple, but I wouldn’t say it is necessarily intuitive. One thing that worries...
Login or Create an Account to see details.
Operations
The upgrades from Flatiron are so simple. Upgrades are sent out via email communications with a lot...
Login or Create an Account to see details.
Product
We have our own hospital EMR, and there are some bidirectional feeds from that into Flatiron...
Login or Create an Account to see details.
Relationship
Flatiron’s support has always been very good. The support people communicate back very quickly....
Login or Create an Account to see details.
Loyalty
It is easy to make changes to Flatiron OncoEMR without having to go through their support team or...
Login or Create an Account to see details.
Relationship, Operations, Product
Over the last year as Flatiron has rolled out feature enhancements or upgrades, they have tended to...
Login or Create an Account to see details.
Relationship, Product
Flatiron is engaged and looks into things. However, sometimes it feels like Flatiron is most engaged...
Login or Create an Account to see details.
Relationship
Flatiron has pretty good support. Occasionally, things go unresolved, but the vendor has a good...
Login or Create an Account to see details.
Culture, Value
Flatiron does not avoid charging for every little thing. They do a fair job at this; their charging...
Login or Create an Account to see details.
Culture, Relationship
Flatiron is not keeping all their promises. Historically, there have been situations where we have...
Login or Create an Account to see details.
Product
What I would like to see from Flatiron relates to workflows, particularly for physicians. I would...
Login or Create an Account to see details.
Relationship, Operations
Flatiron does a really good job in development of flagging new features within the EMR and going...
Login or Create an Account to see details.
Loyalty, Relationship
We have been on the Flatiron OncoEMR platform for a considerable period of time. We are actually...
Login or Create an Account to see details.
Operations
We don't really get training from Flatiron. They just update the system, and we just have to go with...
Login or Create an Account to see details.
Loyalty, Product
I don't know whether we are going to have Flatiron OncoEMR or use it for a long time. In Flatiron...
Login or Create an Account to see details.
Relationship, Operations
Flatiron is not very proactive. Flatiron could put on more training webinars. Flatiron could improve...
Login or Create an Account to see details.
Product
I would like to see Flatiron's system meet more of the everyday functioning needs rather than...
Login or Create an Account to see details.
Product
Flatiron keeps their promises most of the time. The overall functionality in Flatiron OncoEMR is...
Login or Create an Account to see details.
Relationship, Operations, Product
We feel like there has been a huge change with Flatiron, especially with Flatiron's development and...
Login or Create an Account to see details.
Relationship
I know the vendor has had changes within the company, including leadership and staff changes. Like...
Login or Create an Account to see details.
Loyalty
We started noticing changes with the vendor. They gave us promises, but things weren't happening. We...
Login or Create an Account to see details.
Relationship, Product
Flatiron OncoEMR, once considered a leader in oncology-focused EMR platforms, has seen a decline in...
Login or Create an Account to see details.
Operations
Flatiron’s implementations are high-quality. When the vendor is involved, they are there to the end,...
Login or Create an Account to see details.
Value
Flatiron charges too much for interfaces, and to the vendor, an interface is a single data feed. So...
Login or Create an Account to see details.
Operations
There were things that we didn't know about in Flatiron OncoEMR. They weren’t promoted, so there...
Login or Create an Account to see details.
Product
I have complaints about Flatiron OncoEMR, but it is great overall. I would like the vendor to add...
Login or Create an Account to see details.
Relationship
Flatiron funnels everything through their support email, and we often get incomplete answers, so...
Login or Create an Account to see details.
Relationship, Product
I would like to see Flatiron’s development pace increase. They got rid of a lot of their development...
Login or Create an Account to see details.
Loyalty
We went to Flatiron because we had used their system previously, so we were used to it.
Login or Create an Account to see details.
Relationship, Product
I don't think Flatiron is hitting the development milestones that they said they were going to. For...
Login or Create an Account to see details.
Operations
The initial training from Flatiron was fantastic, but we don’t have any ongoing training. I wish...
Login or Create an Account to see details.
Product
Flatiron OncoEMR is an excellent system. It is very user friendly and easy to navigate, and it is an...
Login or Create an Account to see details.
Loyalty, Product
Flatiron took away the billing part, so now we don't have that, and we use another system. There is...
Login or Create an Account to see details.
Culture
The only promise that Flatiron has not kept is the fact that they decided to get rid of their...
Login or Create an Account to see details.
Relationship, Operations
When Flatiron initially rolled out Flatiron OncoEMR, they did a great job on the go-live. But the...
Login or Create an Account to see details.
Culture, Relationship, Value
Flatiron's support has had a downfall. We have been with the vendor for a long time, so we should be...
Login or Create an Account to see details.
Operations, Product
The product lacks in the integration area. That is my biggest complaint. The product also needs to...
Login or Create an Account to see details.
Relationship
The advice I would give someone considering going with Flatiron would be that when an organization...
Login or Create an Account to see details.
Operations
The front end of the product is okay. It does its job. We have learned to work it. We have learned...
Login or Create an Account to see details.
Relationship
The vendor needs to get feedback from clients so that Flatiron knows what they are looking at...
Login or Create an Account to see details.
​
Preferences