Flatiron OncoEMR (Mostly Ambulatory) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship, Operations, Product
Flatiron struggles with interoperability. They are a little behind the curve when it comes to...
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Operations
Flatiron OncoEMR is easy to use and intuitive. Flatiron just does a really great job allowing people...
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Culture, Relationship
Sometimes we make a lot of requests that Flatiron isn't able to necessarily implement at that time,...
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Relationship
Flatiron is updating a lot of things regularly. Flatiron OncoEMR definitely has some positives. The...
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Product, Value
Overall, some of the workflows in Flatiron OncoEMR are very cumbersome. Some of the functionality is...
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Operations
We would like Flatiron to actually have some training. Most things are just an email. Some things...
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Product
We have had a lot of trouble with our lab interfaces. It has been a nightmare of things that never...
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Operations, Product
Flatiron OncoEMR is an easy program to use, and that is why most people really like it. Our biggest...
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Relationship
Flatiron is sometimes more reactive than proactive. They are not as forward thinking as they used to...
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Culture, Value
More recently, there have been a lot more general and add-on fees from Flatiron. We pay for...
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Operations
Training is not bad. Flatiron stays on top of things with new requirements and stuff. Flatiron...
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Product
Some things could get better. Flatiron OncoEMR does have some issues. I wish there were a way that...
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Value
Flatiron does charge a lot because we have issues. The integration fees are way too high. We haven't...
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Product
We have a new messaging function, which has been nice. It has helped us clean out the inbox. The...
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Relationship
Support from the team has been excellent. We usually get help right away, and most of the time, the...
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Relationship
Flatiron OncoEMR has been good. Flatiron keeps everything up-to-date when the different changes come...
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Operations
We have regular updates with Flatiron OncoEMR, and they are included in our contract. The updates...
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Relationship, Product
Our doctors are happy with Flatiron OncoEMR, and that is what is most critical. They feel like they...
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Relationship
Flatiron’s support team doesn’t answer right away, but they are not horrible. However, the vendor...
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Relationship, Operations, Product
In the years we have been on Flatiron OncoEMR, I don’t know of any upgrades, so I don’t feel like...
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Product
I deal a lot with authorizations, and I feel like there are a lot of items that could be addressed...
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Operations
I don’t feel like all of our different locations are on the same page because we went live with...
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Operations
When we were in implementation and training with Flatiron, I did have a good rapport with the...
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Relationship, Operations, Product
Flatiron is trying to make improvements. Flatiron has good ideas, but when they think about rolling...
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Relationship
One of my biggest frustrations with Flatiron is that it has become harder and harder to get them to...
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Loyalty, Product
Science is changing, and it is taking Flatiron a long time to keep up with the science. One of our...
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Loyalty, Value
Flatiron is part of our long-term plans. Right now, Flatiron's system is still the best for the...
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Loyalty
Flatiron does enough that we feel like we need to stay where we are at. I would say that the vendor...
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Relationship
Flatiron's web support has been very good. I can put a question into the support, and I will...
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Operations
I haven't received a lot of training from Flatiron. The quality of Flatiron's training is not good....
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Relationship, Product
There is a newer feature in Flatiron OncoEMR called a group inbox. That is really the only area that...
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Relationship, Operations
Flatiron makes frequent upgrades to the system and is always looking for a way to improve what we...
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Relationship
Anytime we have an issue, we just call the vendor. The Flatiron customer service is phenomenal. We...
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Relationship
Sometimes the phones are down at Flatiron, and having worked with them for so many years, I did...
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Culture, Value
Flatiron does not charge for every little thing, but it seems like they are transitioning into...
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Product
There are a lot of things in Flatiron OncoEMR that our providers want that they have never been able...
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Product
Some of the reports are very hard to find in Flatiron OncoEMR. For example, somebody scheduled an...
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Loyalty
When we decided to go from a paper chart to an EHR, we did a big study, looked at a few other...
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Product
I would like to see better templates for reporting that are more specific to oncology. Right now,...
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Product
The reliability of Flatiron OncoEMR is excellent. We do not have issues with downtime or glitches...
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Product
The flowsheet notes could be easier to use, and it would be nice to see some work done to make them...
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Product
I like the Flatiron OncoEMR. It is a marvelous EMR for oncology. Flatiron OncoEMR has a niche focus,...
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Relationship
I would like to see Flatiron talk to more oncologists before changing or updating the software. They...
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Loyalty, Product
I feel that Flatiron OncoEMR is the best oncology system out there. There is no perfect company. We...
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Product, Value
Flatiron works well with third-party systems, and that is a plus with oncology and treating...
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Relationship
Communication with Flatiron is good in some areas and does not hit the mark in others. I feel like...
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Loyalty, Value
I am starting to think another firm may come in and acquire the vendor. Flatiron OncoEMR is getting...
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Relationship
We get good support from Flatiron, but the support team can get bogged down.
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Relationship
I would like to see Flatiron's leaders be more involved in what we do, and I would like them to be...
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Value
Flatiron has been nickel-and-diming us more post-acquisition than they did when they were more of a...
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Operations
We have been waiting for Flatiron Assist for some time, I thought it would be further along by now....
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Relationship, Value
The support from Flatiron is generally good, but certain people are stars and if I were rating the...
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Relationship
Depending on our needs, Flatiron can be slow to respond to even basic things we need. I am dealing...
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Relationship
We do have a key account manager who is assigned to our account. They are usually good, and I really...
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Relationship
Flatiron has a friendly team, and they are great people to work with overall. Most of my...
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Relationship, Product
Flatiron OncoEMR is the strongest oncology EMR solution in the industry, but since the acquisition,...
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Product
I like Flatiron’s regimen contents, like what they do to help us select the right regimen,...
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Product
Flatiron’s drug regimen stuff is great. It is super top notch. The vendor uses Flatiron Assist,...
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Relationship
Flatiron is good at getting back to me and explaining things. We have pretty constant communication...
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Product
Allowing a bit more customization from the end user in Flatiron OncoEMR would be good. We can...
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Product
The product’s scheduler is so much better than a lot of others I have seen, but it is a bit hard to...
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Relationship
We have a very large enhancement-list request with Flatiron. They actually have changed some things...
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Product
We have cranky nurses and doctors who don't like lots of things about Flatiron OncoEMR. But from an...
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Culture
We were on a different EMR for many years, and switching took us a long time. We went through the...
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Product
Our providers have really struggled. EMRs in general are death by a thousand clicks; everything is a...
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Operations
When it was time to go live, we were a very large practice, and the vendor did have a bunch of...
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Culture, Operations
We purchased a part of the software that we were never trained on during the go-live, and then the...
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Product
We have our own labs, so we have to have all of these interfaces. There are labs we order for every...
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Relationship
Because of the time difference, if we need anything at five o'clock, we are in trouble. Not to...
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Culture, Operations
Our discovery phase and implementation were subpar. We continue to suffer after many months of use....
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Operations
We did not have a good implementation, and one of the issues was when the vendor trained our...
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Loyalty, Relationship
Flatiron is coming out with new products, but I don't trust the vendor anymore. They will say one...
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Product
Flatiron had to create an active clustering rule due to our stability issues. There are times when...
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Loyalty, Product
Flatiron OncoEMR might be a clear system to use for the oncology area. It has tabs and treatment...
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Relationship
Flatiron struggles to scale their system to larger organizations. I know that my organization isn't...
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Culture, Relationship
One of Flatiron's biggest problems is that there is a lack of internal communication between their...
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Product
The system has three different ways to place orders. That is a problem. Different people will use...
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Loyalty, Product
Our main driver for looking at other vendors' systems is stability. We also look for what we can...
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Relationship
Every time there is an issue, we have to contact Flatiron. We have gone through several support...
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Relationship
Flatiron does a great job. We are very happy with Flatiron OncoEMR.
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Operations
The training could use some extra work. Flatiron does provide training, and there is an online...
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Culture, Value
Flatiron is pretty up front about the cost. There are a lot of fees outside of our yearly...
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Operations
Upgrades are pretty well executed by Flatiron. They do a good job of preparing for the practices,...
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Operations
Flatiron’s initial training with us was really bad. There was not enough time dedicated to it. We...
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Relationship
We have a regular meeting with our account representative where we discuss any issues or anything we...
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Relationship
I am not an IT person. I don't know HTML coding. If I am having an issue with something, I will send...
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Loyalty, Operations, Product
When we onboard new hires, I train everybody on Flatiron OncoEMR, and I tell them all that in the...
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Relationship, Product
Some functionalities in Flatiron OncoEMR, like the electronic referral process and the inbound...
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Relationship
Flatiron’s review and implementation process of things that need to be changed or fixed is lacking....
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Relationship
Flatiron’s customer support team is good at giving us canned responses. They put the problem into...
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Relationship
Flatiron’s customer service seems to wax and wane. There are times when it is a little better, and I...
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Relationship
In terms of new requirements, like CMS requirements, Flatiron is pretty good at being proactive. If...
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Relationship
My biggest thing is I want Flatiron to take enhancement requests more seriously and focus more on...
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Product
Flatiron originally bought Altos Solutions, so a lot of the newer functionality in Flatiron OncoEMR...
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Loyalty, Relationship, Operations, Product
Flatiron OncoEMR is very basic to navigate. We are utilizing Flatiron OncoEMR a lot more across the...
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Relationship
Flatiron has one of the best support teams. They are always accessible, and we get practically...
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Operations
Flatiron rolls out upgrades weekly, and it seems like they don't do a lot of testing. A couple of...
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Product
We are struggling with integration in Flatiron OncoEMR. Certain fields are integrated, but the...
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Operations, Product
Flatiron OncoEMR is easy to use. It has a nice workflow. However, it would be nice if we could...
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Product
We ask Flatiron innumerable questions about improvements, like whether they can color coordinate...
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Operations
Flatiron doesn't actually offer onboarding. They could even do it virtually, but there is nothing...
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Relationship, Product
There are a million different reports that we can run in Flatiron OncoEMR, and I'm certainly...
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Relationship, Product
We get notifications from Flatiron. They are constantly upgrading and loading new updates. They used...
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Operations, Product
I would buy Flatiron OncoEMR again. It is super user friendly, and we can easily teach and onboard...
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Value
We invested in Flatiron OncoEMR a long time ago, so I would say we have gotten our money's worth. If...
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Relationship
Flatiron’s support is where we struggle sometimes. We can email the support people, and they let us...
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Relationship, Operations
Flatiron asks our superusers questions about what could meet our needs. The vendor wants to know...
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Product
We have been able to work with the vendor on MIPS measurements and other things that are required...
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Relationship, Product
I like that Flatiron OncoEMR is geared toward medical oncology. The scheduling of treatments is...
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Product
Flatiron OncoEMR is not built for surgical things, so the scheduling for our surgeons is a little...
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Relationship, Operations
Since we started with the product, I have continued to go through all the self-teaching content that...
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Product
Flatiron OncoEMR is not an overly complicated program. Some of the older folks in the office who are...
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Relationship
With learning and keeping up-to-date on the changes that have been made, Flatiron really works well...
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Relationship
Flatiron is really on top of things when it comes to the product. There is a bit of rigidness. We...
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Relationship
When it comes to integration for our office, we have such mixed experiences with Flatiron. When I...
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Relationship, Product
We like that Flatiron OncoEMR is an oncology-specific solution, and they respond quickly when there...
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Product
We like the way that we enter treatment plans and work with flow sheets in Flatiron OncoEMR. We also...
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Operations, Product
Some of the workflows for MIPS are difficult to follow. The process is pretty much a box-ticking...
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Culture, Relationship
Because we are in a certain region, we have a separate contact number, and I wish that Flatiron...
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Relationship, Operations, Product
Flatiron basically built their system on top of a legacy system, and they lost all of the original...
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Loyalty, Product
Flatiron has fallen behind when it comes to staying up-to-date with the needs of the medical field....
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Relationship
The vendor's support team is phenomenal. We absolutely adore our account person. They are amazing....
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Product
We have to fight, struggle, and work with the vendor to get them to do the integrations that we want...
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Relationship
With Flatiron OncoEMR, if we deal with the individuals who are assigned to our account, they can...
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Culture, Value
Flatiron is charging us for things that are required for the system to be a certified EHR and that...
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Loyalty, Relationship
Knowing where we are and where the vendor's road map is going, I have a feeling that my overall...
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Product
I would like the vendor to improve their scheduling module. That module is too flexible. Someone can...
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Relationship, Operations
Flatiron continues to improve the system every time they send us a release or listen to our...
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Product
We participate in quality programs through the system, and it is really helpful to have labels and...
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