Flatiron OncoEMR (Mostly Ambulatory) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Director

Operations, Product

Flatiron OncoEMR is a very user-friendly system. It is very easy to teach new employees about it. I...

Apr 2025
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Director

Relationship, Product

Flatiron has definitely been more responsive in the last several years. When we asked them for...

Apr 2025
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Director

Culture, Loyalty, Relationship

Flatiron isn't breaking promises for what they offer. They have communicated with us, and they have...

Apr 2025
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Director

Loyalty, Value

The reason we went with the system boils down to cost. The system was definitely cheaper when we...

Apr 2025
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Director

Product

With Flatiron OncoEMR, we would like to have different ways to identify patients. We also have a...

Apr 2025
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Director

Relationship

We email Flatiron with our concerns, and they respond almost immediately because we have to type in...

Apr 2025
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Director

Relationship

Flatiron's executives change rapidly. There is definitely turnover there. When we first went with...

Apr 2025
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Director

Operations

Our trainings from Flatiron have changed drastically since the COVID-19 pandemic. Now, no one comes...

Apr 2025
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Director

Loyalty, Value

We can't integrate with Flatiron OncoEMR. We also can't communicate with other hospitals, and that...

Apr 2025
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Manager

Product

Flatiron OncoEMR is really geared toward medical oncology. The regiments are built into the system,...

Mar 2025
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Manager

Product

We are a multispecialty organization, and the scheduling piece for multispecialty organizations...

Mar 2025
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Manager

Product

There are some good qualities of Flatiron OncoEMR that we have been able to identify, maybe service...

Mar 2025
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Manager

Operations

I didn't like Flatiron's training. They provided a lot of papers. And they do have a pretty robust...

Mar 2025
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Manager

Value

The large amount of money we are spending on Flatiron OncoEMR causes a lot of headaches, and we are...

Mar 2025
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Manager

Relationship

I feel like at this point, Flatiron has given up on us. They have not kept all of their promises....

Mar 2025
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Manager

Loyalty

Right now, Flatiron OncoEMR is part of our long-term plans. However, I know that there has been some...

Mar 2025
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Manager

Culture, Operations, Product

I would not buy Flatiron OncoEMR again. We were over-promised and under-delivered. I think some...

Mar 2025
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Manager

Relationship

Flatiron's support is awful. Sometimes their help desk is the least helpful of any help desk I have...

Mar 2025
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Manager

Value

Regarding charges, I think Flatiron is probably standard. If we need something custom, I understand...

Mar 2025
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Manager

Operations

In our actual go-live implementation, Flatiron had a lot of people here to "help with go-live." But...

Mar 2025
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Analyst/Coordinator

Loyalty

We are actually in the process of adopting DeepScribe Ambient AI to use within Flatiron OncoEMR, but...

Feb 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

With new technology, Flatiron is actually trying on certain things but not some of the more...

Feb 2025
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Analyst/Coordinator

Product

I like the fact that certain parts of Flatiron OncoEMR are extremely user-friendly. The MAR, where...

Feb 2025
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Analyst/Coordinator

Culture, Value

Flatiron does have other modules within their system that they do charge for. They have a module...

Feb 2025
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Analyst/Coordinator

Operations

Flatiron’s initial training definitely needed some improvement. There was just a lack of training...

Feb 2025
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Analyst/Coordinator

Relationship

For support, I have to go through Flatiron’s first level of support people and then the second level...

Feb 2025
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Analyst/Coordinator

Product

There are lots of things in Flatiron OncoEMR that are changing, but some of the things that are...

Feb 2025
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Analyst/Coordinator

Product

I like that there are certain things that Flatiron OncoEMR allows me to do on the back end. The...

Feb 2025
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Manager

Culture, Relationship, Value

We have several different things that we have interfaced with Flatiron OncoEMR, and every single one...

Feb 2025
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Manager

Relationship, Operations

A lot of times when Flatiron has an upgrade, there is a lack of lead time or information, and then...

Feb 2025
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Manager

Product

We have providers who aren’t medical oncologists, and it is a real challenge to try to tailor...

Feb 2025
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Manager

Relationship

When we do hear from Flatiron's executive team, it just feels like lip service. They are just...

Feb 2025
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Manager

Operations

One thing Flatiron does well is videos and webinars. When there are new features, they always host...

Feb 2025
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Manager

Loyalty, Product

Nobody really likes Flatiron OncoEMR, but I don’t believe there is a better option out there. We...

Feb 2025
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Director

Relationship

We like Flatiron, and their people are knowledgeable, but the vendor is starting to feel more and...

Feb 2025
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Director

Relationship

Flatiron’s support is phenomenal, and I have said that about very few software companies in my...

Feb 2025
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Director

Loyalty, Product, Value

Flatiron OncoEMR is expensive, and with the usability, there are parts of it that are not super...

Feb 2025
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VP/Other Executive

Relationship, Product

Flatiron OncoEMR is a good medical oncology platform compared to other products that are specialty...

Feb 2025
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VP/Other Executive

Product

Our experience with Flatiron OncoEMR has been good overall. No product is perfect, but we find...

Feb 2025
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VP/Other Executive

Value

Flatiron charges for everything. There are multiple charges. Every little interface requires a cost....

Feb 2025
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VP/Other Executive

Relationship, Product

From a clinical and operational standpoint, Flatiron sometimes fixes things that aren't broken and...

Feb 2025
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Manager

Product

I used to do all the authorizations for chemotherapy treatment, but now Flatiron OncoEMR does it, so...

Feb 2025
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Manager

Relationship

There are different managers in different areas in Flatiron OncoEMR, and Flatiron tries to have...

Feb 2025
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Manager

Operations, Product

There is a learning curve with Flatiron OncoEMR, but it is becoming second nature. I need more time...

Feb 2025
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Manager

Operations

We didn't get very good training in the beginning when we initially started with Flatiron OncoEMR,...

Feb 2025
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Manager

Relationship

I really do like that Flatiron is very quick to respond to any technical issues or anything that we...

Feb 2025
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Manager

Relationship, Operations

Flatiron doesn’t really do much training. If they do any updates or there are new functions, they...

Feb 2025
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Manager

Loyalty, Product

Flatiron OncoEMR is not a bad system. It is very easy and user friendly. It is very limited to...

Feb 2025
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Director

Product

The product’s reporting is not intuitive or easy to use. There is a lot of free-text typing of...

Feb 2025
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Director

Product, Value

Flatiron OncoEMR has integrated NCCN functionality for chemo dosing and is stable. The vendor...

Feb 2025
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Manager

Relationship

Flatiron’s support team is phenomenal. They are always knowledgeable. They have always come through...

Feb 2025
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Manager

Loyalty

We aren't using Flatiron OncoEMR anymore because we needed to be all on one EMR. We were using...

Feb 2025
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Manager

Operations, Product

Flatiron OncoEMR is a great EMR, and it is a very good program. I love Flatiron OncoEMR. The...

Feb 2025
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Manager

Value

We paid annually for Flatiron OncoEMR, and it wasn't like they charged for everything. I got...

Feb 2025
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Analyst/Coordinator

Relationship, Product

We are not coders or programmers. We can't understand things the way Flatiron does. Their job is to...

Feb 2025
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Analyst/Coordinator

Product

Flatiron OncoEMR is moving from more of a simple, very user-friendly system to something that is a...

Feb 2025
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Analyst/Coordinator

Product

Flatiron OncoEMR is pretty user-friendly, and Flatiron meets the expectations of their clients...

Feb 2025
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Analyst/Coordinator

Relationship

I have only spoken with one Flatiron executive at one point in time. The executives come in when necessary....

Feb 2025
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Analyst/Coordinator

Loyalty, Product

If someone is expecting Flatiron OncoEMR to be able to communicate with other software in exchange,...

Feb 2025
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Analyst/Coordinator

Operations, Product

Flatiron recently had some rollouts, and I have gotten some really negative feedback about some of...

Feb 2025
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Analyst/Coordinator

Product

I don't believe that Flatiron OncoEMR can do HIE at this time. It isn't that it can't send messages,...

Feb 2025
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Analyst/Coordinator

Loyalty

Flatiron may not be in our future plans. One of our organization’s facilities uses Cerner's system...

Feb 2025
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Analyst/Coordinator

Operations

User training for Flatiron OncoEMR is put on the individual. It is self-led and self-paced. When I...

Feb 2025
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Director

Relationship, Product

It is very easy to make Flatiron OncoEMR work for us. So if someone has practice-specific needs, the...

Feb 2025
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Director

Operations

When we first went live with Flatiron OncoEMR, we had on-site training. And if things have changed...

Feb 2025
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Director

Product

Flatiron OncoEMR is simple, but I wouldn’t say it is necessarily intuitive. One thing that worries...

Feb 2025
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Director

Operations

The upgrades from Flatiron are so simple. Upgrades are sent out via email communications with a lot...

Feb 2025
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Director

Product

We have our own hospital EMR, and there are some bidirectional feeds from that into Flatiron...

Feb 2025
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Director

Relationship

Flatiron’s support has always been very good. The support people communicate back very quickly....

Feb 2025
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Director

Loyalty

It is easy to make changes to Flatiron OncoEMR without having to go through their support team or...

Feb 2025
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COO

Relationship, Operations, Product

Over the last year as Flatiron has rolled out feature enhancements or upgrades, they have tended to...

Feb 2025
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COO

Relationship, Product

Flatiron is engaged and looks into things. However, sometimes it feels like Flatiron is most engaged...

Feb 2025
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COO

Relationship

Flatiron has pretty good support. Occasionally, things go unresolved, but the vendor has a good...

Feb 2025
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COO

Culture, Value

Flatiron does not avoid charging for every little thing. They do a fair job at this; their charging...

Feb 2025
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COO

Culture, Relationship

Flatiron is not keeping all their promises. Historically, there have been situations where we have...

Feb 2025
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COO

Product

What I would like to see from Flatiron relates to workflows, particularly for physicians. I would...

Feb 2025
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COO

Relationship, Operations

Flatiron does a really good job in development of flagging new features within the EMR and going...

Feb 2025
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COO

Loyalty, Relationship

We have been on the Flatiron OncoEMR platform for a considerable period of time. We are actually...

Feb 2025
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Analyst/Coordinator

Operations

We don't really get training from Flatiron. They just update the system, and we just have to go with...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

I don't know whether we are going to have Flatiron OncoEMR or use it for a long time. In Flatiron...

Jan 2025
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Manager

Relationship, Operations

Flatiron is not very proactive. Flatiron could put on more training webinars. Flatiron could improve...

Jan 2025
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Manager

Product

I would like to see Flatiron's system meet more of the everyday functioning needs rather than...

Jan 2025
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Manager

Product

Flatiron keeps their promises most of the time. The overall functionality in Flatiron OncoEMR is...

Jan 2025
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Director

Relationship, Operations, Product

We feel like there has been a huge change with Flatiron, especially with Flatiron's development and...

Jan 2025
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Director

Relationship

I know the vendor has had changes within the company, including leadership and staff changes. Like...

Jan 2025
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Director

Loyalty

We started noticing changes with the vendor. They gave us promises, but things weren't happening. We...

Jan 2025
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Director

Relationship, Product

Flatiron OncoEMR, once considered a leader in oncology-focused EMR platforms, has seen a decline in...

Jan 2025
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COO

Operations

Flatiron’s implementations are high-quality. When the vendor is involved, they are there to the end,...

Jan 2025
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COO

Value

Flatiron charges too much for interfaces, and to the vendor, an interface is a single data feed. So...

Jan 2025
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COO

Operations

There were things that we didn't know about in Flatiron OncoEMR. They weren’t promoted, so there...

Jan 2025
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COO

Product

I have complaints about Flatiron OncoEMR, but it is great overall. I would like the vendor to add...

Jan 2025
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COO

Relationship

Flatiron funnels everything through their support email, and we often get incomplete answers, so...

Jan 2025
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COO

Relationship, Product

I would like to see Flatiron’s development pace increase. They got rid of a lot of their development...

Jan 2025
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COO

Loyalty

We went to Flatiron because we had used their system previously, so we were used to it.

Jan 2025
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COO

Relationship, Product

I don't think Flatiron is hitting the development milestones that they said they were going to. For...

Jan 2025
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Manager

Operations

The initial training from Flatiron was fantastic, but we don’t have any ongoing training. I wish...

Dec 2024
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Manager

Product

Flatiron OncoEMR is an excellent system. It is very user friendly and easy to navigate, and it is an...

Dec 2024
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Manager

Loyalty, Product

Flatiron took away the billing part, so now we don't have that, and we use another system. There is...

Dec 2024
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Manager

Culture

The only promise that Flatiron has not kept is the fact that they decided to get rid of their...

Dec 2024
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Manager

Relationship, Operations

When Flatiron initially rolled out Flatiron OncoEMR, they did a great job on the go-live. But the...

Dec 2024
||
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Director

Culture, Relationship, Value

Flatiron's support has had a downfall. We have been with the vendor for a long time, so we should be...

Dec 2024
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Director

Operations, Product

The product lacks in the integration area. That is my biggest complaint. The product also needs to...

Dec 2024
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Director

Relationship

The advice I would give someone considering going with Flatiron would be that when an organization...

Dec 2024
||
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Director

Operations

The front end of the product is okay. It does its job. We have learned to work it. We have learned...

Dec 2024
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Director

Relationship

The vendor needs to get feedback from clients so that Flatiron knows what they are looking at...

Dec 2024
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Manager

Relationship, Operations, Product

Flatiron struggles with interoperability. They are a little behind the curve when it comes to...

Sep 2024
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Manager

Operations

Flatiron OncoEMR is easy to use and intuitive. Flatiron just does a really great job allowing people...

Sep 2024
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Manager

Culture, Relationship

Sometimes we make a lot of requests that Flatiron isn't able to necessarily implement at that time,...

Sep 2024
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Manager

Relationship

Flatiron is updating a lot of things regularly. Flatiron OncoEMR definitely has some positives. The...

Sep 2024
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Manager

Product, Value

Overall, some of the workflows in Flatiron OncoEMR are very cumbersome. Some of the functionality is...

Sep 2024
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Manager

Operations

We would like Flatiron to actually have some training. Most things are just an email. Some things...

Sep 2024
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Manager

Product

We have had a lot of trouble with our lab interfaces. It has been a nightmare of things that never...

Sep 2024
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Manager

Operations, Product

Flatiron OncoEMR is an easy program to use, and that is why most people really like it. Our biggest...

Sep 2024
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Manager

Relationship

Flatiron is sometimes more reactive than proactive. They are not as forward thinking as they used to...

Sep 2024
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Manager

Culture, Value

More recently, there have been a lot more general and add-on fees from Flatiron. We pay for...

Sep 2024
||
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Manager

Operations

Training is not bad. Flatiron stays on top of things with new requirements and stuff. Flatiron...

Sep 2024
||
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Manager

Product

Some things could get better. Flatiron OncoEMR does have some issues. I wish there were a way that...

Sep 2024
||
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Manager

Value

Flatiron does charge a lot because we have issues. The integration fees are way too high. We haven't...

Sep 2024
||
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Manager

Product

We have a new messaging function, which has been nice. It has helped us clean out the inbox. The...

Sep 2024
||
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Manager

Relationship

Support from the team has been excellent. We usually get help right away, and most of the time, the...

Sep 2024
||
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Manager

Relationship

Flatiron OncoEMR has been good. Flatiron keeps everything up-to-date when the different changes come...

Sep 2024
||
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Manager

Operations

We have regular updates with Flatiron OncoEMR, and they are included in our contract. The updates...

Sep 2024
||
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Director

Relationship, Product

Our doctors are happy with Flatiron OncoEMR, and that is what is most critical. They feel like they...

Sep 2024
||
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Director

Relationship

Flatiron’s support team doesn’t answer right away, but they are not horrible. However, the vendor...

Sep 2024
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Director

Relationship, Operations, Product

In the years we have been on Flatiron OncoEMR, I don’t know of any upgrades, so I don’t feel like...

Sep 2024
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Director

Product

I deal a lot with authorizations, and I feel like there are a lot of items that could be addressed...

Sep 2024
||
(0)
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Director

Operations

I don’t feel like all of our different locations are on the same page because we went live with...

Sep 2024
||
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Director

Operations

When we were in implementation and training with Flatiron, I did have a good rapport with the...

Sep 2024
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Manager

Relationship, Operations, Product

Flatiron is trying to make improvements. Flatiron has good ideas, but when they think about rolling...

Sep 2024
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Manager

Relationship

One of my biggest frustrations with Flatiron is that it has become harder and harder to get them to...

Sep 2024
||
(0)
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Manager

Loyalty, Product

Science is changing, and it is taking Flatiron a long time to keep up with the science. One of our...

Sep 2024
||
(0)
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Manager

Loyalty, Value

Flatiron is part of our long-term plans. Right now, Flatiron's system is still the best for the...

Sep 2024
||
(0)
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Manager

Loyalty

Flatiron does enough that we feel like we need to stay where we are at. I would say that the vendor...

Sep 2024
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Manager

Relationship

Flatiron's web support has been very good. I can put a question into the support, and I will...

Sep 2024
||
(0)
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Manager

Operations

I haven't received a lot of training from Flatiron. The quality of Flatiron's training is not good....

Sep 2024
||
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Manager

Relationship, Product

There is a newer feature in Flatiron OncoEMR called a group inbox. That is really the only area that...

Sep 2024
||
(0)
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Manager

Relationship, Operations

Flatiron makes frequent upgrades to the system and is always looking for a way to improve what we...

Sep 2024
||
(0)
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Director

Relationship

Anytime we have an issue, we just call the vendor. The Flatiron customer service is phenomenal. We...

Aug 2024
||
(0)
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Director

Relationship

Sometimes the phones are down at Flatiron, and having worked with them for so many years, I did...

Aug 2024
||
(0)
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Director

Culture, Value

Flatiron does not charge for every little thing, but it seems like they are transitioning into...

Aug 2024
||
(0)
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Director

Product

There are a lot of things in Flatiron OncoEMR that our providers want that they have never been able...

Aug 2024
||
(0)
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Director

Product

Some of the reports are very hard to find in Flatiron OncoEMR. For example, somebody scheduled an...

Aug 2024
||
(0)
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Director

Loyalty

When we decided to go from a paper chart to an EHR, we did a big study, looked at a few other...

Aug 2024
||
(0)
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Physician

Product

I would like to see better templates for reporting that are more specific to oncology. Right now,...

Aug 2024
||
(0)
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Physician

Product

The reliability of Flatiron OncoEMR is excellent. We do not have issues with downtime or glitches...

Aug 2024
||
(0)
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Physician

Product

The flowsheet notes could be easier to use, and it would be nice to see some work done to make them...

Aug 2024
||
(0)
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Physician

Product

I like the Flatiron OncoEMR. It is a marvelous EMR for oncology. Flatiron OncoEMR has a niche focus,...

Aug 2024
||
(0)
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Physician

Relationship

I would like to see Flatiron talk to more oncologists before changing or updating the software. They...

Aug 2024
||
(0)
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CEO/President

Loyalty, Product

I feel that Flatiron OncoEMR is the best oncology system out there. There is no perfect company. We...

Aug 2024
||
(0)
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CEO/President

Product, Value

Flatiron works well with third-party systems, and that is a plus with oncology and treating...

Aug 2024
||
(0)
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CEO/President

Relationship

Communication with Flatiron is good in some areas and does not hit the mark in others. I feel like...

Aug 2024
||
(0)
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CEO/President

Loyalty, Value

I am starting to think another firm may come in and acquire the vendor. Flatiron OncoEMR is getting...

Aug 2024
||
(0)
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CEO/President

Relationship

We get good support from Flatiron, but the support team can get bogged down.

Aug 2024
||
(0)
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CEO/President

Relationship

I would like to see Flatiron's leaders be more involved in what we do, and I would like them to be...

Aug 2024
||
(0)
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CEO/President

Value

Flatiron has been nickel-and-diming us more post-acquisition than they did when they were more of a...

Aug 2024
||
(0)
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CEO/President

Operations

We have been waiting for Flatiron Assist for some time, I thought it would be further along by now....

Aug 2024
||
(0)
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CEO/President

Relationship, Value

The support from Flatiron is generally good, but certain people are stars and if I were rating the...

Aug 2024
||
(0)
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CEO/President

Relationship

Depending on our needs, Flatiron can be slow to respond to even basic things we need. I am dealing...

Aug 2024
||
(0)
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CEO/President

Relationship

We do have a key account manager who is assigned to our account. They are usually good, and I really...

Aug 2024
||
(0)
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CEO/President

Relationship

Flatiron has a friendly team, and they are great people to work with overall. Most of my...

Aug 2024
||
(0)
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CEO/President

Relationship, Product

Flatiron OncoEMR is the strongest oncology EMR solution in the industry, but since the acquisition,...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

I like Flatiron’s regimen contents, like what they do to help us select the right regimen,...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

Flatiron’s drug regimen stuff is great. It is super top notch. The vendor uses Flatiron Assist,...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

Flatiron is good at getting back to me and explaining things. We have pretty constant communication...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

Allowing a bit more customization from the end user in Flatiron OncoEMR would be good. We can...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

The product’s scheduler is so much better than a lot of others I have seen, but it is a bit hard to...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

We have a very large enhancement-list request with Flatiron. They actually have changed some things...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

We have cranky nurses and doctors who don't like lots of things about Flatiron OncoEMR. But from an...

Aug 2024
||
(0)
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Manager

Culture

We were on a different EMR for many years, and switching took us a long time. We went through the...

Jul 2024
||
(0)
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Manager

Product

Our providers have really struggled. EMRs in general are death by a thousand clicks; everything is a...

Jul 2024
||
(0)
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Manager

Operations

When it was time to go live, we were a very large practice, and the vendor did have a bunch of...

Jul 2024
||
(0)
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 or  to see details.

Manager

Culture, Operations

We purchased a part of the software that we were never trained on during the go-live, and then the...

Jul 2024
||
(0)
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Manager

Product

We have our own labs, so we have to have all of these interfaces. There are labs we order for every...

Jul 2024
||
(0)
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Manager

Relationship

Because of the time difference, if we need anything at five o'clock, we are in trouble. Not to...

Jul 2024
||
(0)
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 or  to see details.

Manager

Culture, Operations

Our discovery phase and implementation were subpar. We continue to suffer after many months of use....

Jul 2024
||
(0)
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Manager

Operations

We did not have a good implementation, and one of the issues was when the vendor trained our...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Flatiron is coming out with new products, but I don't trust the vendor anymore. They will say one...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Flatiron had to create an active clustering rule due to our stability issues. There are times when...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

Flatiron OncoEMR might be a clear system to use for the oncology area. It has tabs and treatment...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Flatiron struggles to scale their system to larger organizations. I know that my organization isn't...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

One of Flatiron's biggest problems is that there is a lack of internal communication between their...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

The system has three different ways to place orders. That is a problem. Different people will use...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

Our main driver for looking at other vendors' systems is stability. We also look for what we can...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

Every time there is an issue, we have to contact Flatiron. We have gone through several support...

Jul 2024
||
(0)
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 or  to see details.

Physician

Relationship

Flatiron does a great job. We are very happy with Flatiron OncoEMR.

Jun 2024
||
(0)
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Manager

Operations

The training could use some extra work. Flatiron does provide training, and there is an online...

Jun 2024
||
(0)
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Nurse

Culture, Value

Flatiron is pretty up front about the cost. There are a lot of fees outside of our yearly...

May 2024
||
(0)
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Nurse

Operations

Upgrades are pretty well executed by Flatiron. They do a good job of preparing for the practices,...

May 2024
||
(0)
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Nurse

Operations

Flatiron’s initial training with us was really bad. There was not enough time dedicated to it. We...

May 2024
||
(0)
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Nurse

Relationship

We have a regular meeting with our account representative where we discuss any issues or anything we...

May 2024
||
(0)
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Nurse

Relationship

I am not an IT person. I don't know HTML coding. If I am having an issue with something, I will send...

May 2024
||
(0)
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Nurse

Loyalty, Operations, Product

When we onboard new hires, I train everybody on Flatiron OncoEMR, and I tell them all that in the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

Some functionalities in Flatiron OncoEMR, like the electronic referral process and the inbound...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Flatiron’s review and implementation process of things that need to be changed or fixed is lacking....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Flatiron’s customer support team is good at giving us canned responses. They put the problem into...

May 2024
||
(0)
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Nurse

Relationship

Flatiron’s customer service seems to wax and wane. There are times when it is a little better, and I...

May 2024
||
(0)
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Nurse

Relationship

In terms of new requirements, like CMS requirements, Flatiron is pretty good at being proactive. If...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

My biggest thing is I want Flatiron to take enhancement requests more seriously and focus more on...

May 2024
||
(0)
 Thank you  Helpful

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Director

Product

Flatiron originally bought Altos Solutions, so a lot of the newer functionality in Flatiron OncoEMR...

May 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship, Operations, Product

Flatiron OncoEMR is very basic to navigate. We are utilizing Flatiron OncoEMR a lot more across the...

May 2024
||
(0)
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Director

Relationship

Flatiron has one of the best support teams. They are always accessible, and we get practically...

May 2024
||
(0)
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