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Flatiron OncoEMR (Mostly Ambulatory) Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Users are very happy with the product, and if we were an oncology-only practice, our satisfaction...
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Manager
Our satisfaction with Flatiron OncoEMR a year from now will probably be the same. There are things...
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Manager
I like that Flatiron OncoEMR is geared toward chemotherapy. It is easy to schedule the patients and...
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Manager
We are a multispecialty facility, and Flatiron OncoEMR is a little more challenging for some of our...
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CEO/President
Flatiron OncoEMR is fairly intuitive. We had been on a different EMR, and compared to that EMR,...
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CEO/President
Flatiron has an issue with saying that they are going to do things. They give us a timeline, and...
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CEO/President
Flatiron tends to nickel-and-dime, and that gets tiresome. They really nickel-and-dime more with the...
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CEO/President
Some facilities, especially small ones, have to go through the customer service portal and log a...
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VP/Other Executive
Flatiron OncoEMR is the most user friendly oncology EMR on the market. It simplifies the workflows...
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VP/Other Executive
The vendor is working on building things for research and clinical trial findings. The vendor has...
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Director
Flatiron charges us for every little thing. The interface costs are exorbitant, but they do provide...
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Director
Flatiron's training is not very efficient. There is no real training involved. They may put out...
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Director
Everyone says there is no system better than this one from an oncology perspective. We don’t have...
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Analyst/Coordinator
Flatiron OncoEMR is user friendly for clinical staff. I like that the health documentation and...
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Analyst/Coordinator
I would prefer that Flatiron be more on top of regulatory changes. I feel like they are always...
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Manager
The vendor just rolled out a research-specific tab in the system. The vendor has been slowly...
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Manager
Building regimens could be a focal point. The NGS test and different mutations with patients are a...
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Manager
I like the system because it is geared toward oncology. We haven't had something like that before....
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Manager
The only thing I really don't like about Flatiron is that they nickel-and-dime us for everything,...
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Manager
The only time I have contact with anyone at Flatiron is when I talk to my account manager every...
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Manager
Flatiron OncoEMR is completely integrated and connected from the patient portal to the doctor's...
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Manager
We don't have any executive involvement. We never need it because we never have a problem. The...
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Manager
We won't be on the system soon because we are moving to the system that our organization is using....
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Manager
I like how easy the system is to use. The vendor is really good about working with us if we have an...
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Manager
We don't get a lot of ongoing training. The vendor will update and change things sometimes, but they...
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Director
I like the ease of use of Flatiron OncoEMR. It is easily customizable. I like the layout and the...
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Director
Flatiron will talk about potential upgrades, changes, and system enhancements, but certain things...
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Director
With meeting regulatory reporting requirements, everything is becoming electronic, but the vendor...
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Director
We have to create interfaces with multiple entities out there, whether it be for government...
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Physician
Not much has really changed. I have continued to use Flatiron OncoEMR. The vendor has absolutely...
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Physician
We are trying to integrate at a site with a hospital system, and that has been a little bit of a...
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Physician
I would tell others that Flatiron OncoEMR is very good and user friendly. The system is modifiable...
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VP/Other Executive
The vendor's executive team should be more proactive about meeting with every practice. I don't...
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VP/Other Executive
Flatiron keeps their promises to a degree. There are updates that could certainly be improved upon...
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VP/Other Executive
As new things come out, Flatiron's philosophy is that the customer organizations should teach the...
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VP/Other Executive
When we are trying to integrate something, there is sometimes a lot of work that has to be done on...
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VP/Other Executive
The system works fine, and we have had very few problems with it. It is easy to use if people learn...
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VP/Other Executive
The way Flatiron handles updates is via email, not scheduled on-site training. When we reach out to...
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CEO/President
I can reach out to some of the Flatiron executives, and no matter where they are, they will pick up...
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CEO/President
On the weekend, Flatiron makes us send an email when we need support or the help desk, which is a...
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CEO/President
Flatiron recently came out with Flatiron Assist, which is a pretty remarkable solution. It is...
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CEO/President
Flatiron has a yearly meeting called OncoCloud where they invite a couple hundred oncologists,...
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CEO/President
We like that Flatiron OncoEMR is completely oncology-centric; it is made around everything that we...
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CEO/President
Flatiron helped us remarkably in the beginning with telemedicine. They did everything to get us up...
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CEO/President
We have a physician who works with other EMRs from vendors like Epic and Cerner, and that person is...
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CEO/President
Flatiron’s interconnectivity and willingness to interface with every other system have made things...
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CEO/President
We have been with Flatiron for many years; if they weren’t doing the job, we would have moved. We...
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COO
We don’t have a lot of problems with the system. The vendor is basically into the data arrangement....
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COO
We are not part of a big health system, so Epic, Cerner, and some of the other big vendors are out...
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COO
I don’t know of anything the vendor has promised that hasn’t come through. When the vendor comes out...
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COO
Everybody does virtual or online training now. It would be really helpful to have somebody here...
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COO
Flatiron OncoEMR has hundreds and hundreds of toggles, so we still have people realizing it has this...
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COO
Sometimes we ask for things that the vendor is not able to accomplish, but sometimes that is more...
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COO
The technology doesn’t really change much, but it could. We are not a huge practice, so sometimes...
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COO
The vendor's support people get back to us pretty quickly. They don’t have portals. We open a ticket...
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COO
The product drives tangible outcomes. We are just in and out of the software all day long, so no one...
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COO
The vendor's people are knowledgeable professionals. They are helpful and easy to do business with....
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VP/Other Executive
Upgrades almost happen on the fly. We don’t notice them. They are just there, and there are no problems....
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VP/Other Executive
There are still some things we are building on in the system. I don’t know whether any product is...
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VP/Other Executive
We have a great service team that I work with daily. The system is the biggest platform that we use....
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VP/Other Executive
There is nothing I don’t care for in the system. We always have suggestions, and Flatiron uses a lot...
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Manager
Flatiron has actually been pretty good through the COVID-19 crisis. We didn’t have to change too...
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Manager
Considering the products that are out there currently, I would buy Flatiron OncoEMR again. However,...
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Manager
I don’t think we get nickel-and-dimed by Flatiron. We obviously have a lot of things worked into our...
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Manager
We have a great project manager who is great about making sure we are hitting our goals. That person...
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Manager
Flatiron is proactive. They are pretty good at recognizing issues, alerting us, and working with us.
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Manager
The functionality isn’t meeting all of our needs today. There are still some things that need to be...
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Manager
Flatiron has some good things coming out on their road map, so if those things are truly in place in...
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Manager
Flatiron really did have a good process for implementation and a really good timeline. Not...
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Manager
The vendor was a little slow to help with telehealth when COVID-19 started. Eventually, they came...
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Manager
The initial training could have been a little better. For the amount that we pay them, the vendor...
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Manager
Our billing people aren’t happy with the product. They aren’t super thrilled with the ongoing...
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Manager
The product is expensive. On top of paying a large amount of money every year, we have to pay for...
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Manager
Overall, we are happy with the product. It isn’t perfect, but nothing is. We like it, and it is much...
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Manager
There hasn't been a whole lot of movement on Flatiron OncoEMR lately. Our oncology department has...
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Manager
Now that things with Flatiron OncoEMR have settled down, there seems to be a good workflow in the...
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Manager
Flatiron OncoEMR has a messy workflow that can be tricky and not smooth. There is a lot of clicking...
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Manager
When we started using Flatiron OncoEMR, we thought that the solution was going to be super easy, so...
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Analyst/Coordinator
Over the last few years, the service and support have improved greatly since Altos Solutions became...
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Nurse
The product is pretty easy to use. In my experience, our account manager's ability to go to bat for...
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Manager
Flatiron has been very supportive through the COVID-19 crisis. They have kept all the billing...
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Manager
Flatiron is a little expensive. At first, they didn’t avoid charging us for every little thing, but...
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Manager
Flatiron is very good at training. They didn’t have training this year of course, but they did...
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Manager
The product works great still. I really don’t have any complaints about our interoperability goals....
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Manager
Flatiron is very good about communicating with us about Flatiron OncoEMR. When they are going to...
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Manager
I love working with Flatiron. They are very oncology specific, so they know what my needs are and...
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Manager
I don’t know about the executive involvement because I don’t think we have an executive. I think we...
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Manager
Some of the reports are very cumbersome, and we don’t know exactly what we are going to get. And...
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Manager
Flatiron was a big help during the COVID-19 crisis because we never did telemedicine before, so they...
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Manager
I hope the product is part of our long-term plans. I think they are avoiding charging for every...
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Manager
I wish Flatiron would be more amenable to customers’ needs. We need some service to be interfaced...
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Manager
The system generally has a pretty good design. The vendor has made some drastic updates and changes...
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Manager
Flatiron has been very helpful during COVID-19. They have been excellent. They have provided us with...
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Manager
Flatiron should be focusing on helping the practice engage with patients more. I have even brought...
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Analyst/Coordinator
Flatiron is improving the solution on a daily basis. They have come a long way. I constantly request...
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Analyst/Coordinator
Flatiron lacks communication from time to time when there is an outage of some sort. Recently, there...
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Analyst/Coordinator
Our users complain about the number of clicks on the progress notes. Flatiron is currently working...
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Analyst/Coordinator
Flatiron has stepped up when it comes to reacting to COVID-19, which definitely has affected their...
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Director
Flatiron OncoEMR is a good EMR for oncology, hematology, and chemo. It works very well for those...
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