Flatiron OncoEMR (Mostly Ambulatory)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
I would definitely recommend Flatiron OncoEMR to any practice. Flatiron OncoEMR is an excellent...
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Web support happens via email. I like the fact that we get resolutions and emails back very, very...
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Flatiron took the bull by the horns. Back in the day, the company was so small. Then, when Flatiron...
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Whenever there are any issues with any of our interfaces, Flatiron doesn’t point fingers. Flatiron...
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I am more than 100% satisfied with the overall product quality and the upgrades for Flatiron...
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The billing functionality in Flatiron OncoEMR doesn’t meet our needs. Flatiron is giving us other PM...
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Flatiron is getting rid of OncoBilling, which is the practice management system inside the Flatiron...
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Flatiron OncoEMR has been a good product. It is pretty dependable. For the most part, it delivers...
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Flatiron has been very good at keeping all their promises. The vendor also has nice online trainings...
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Other than the cost, Flatiron supports our integration pretty well. The cost is not obnoxious...
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We mainly do oncology, but we do have other specialties, and the product has been a challenge for...
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The vendor does not charge for any updates that we do. There are things the vendor does charge for....
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We used to get a product update on a Friday, sometimes without any information or heads up or...
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Flatiron has done a nice job of setting up tools that help our physicians know and understand what...
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Flatiron has a good team of people who want to make a difference. The team is fairly young, full of...
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One of the things Flatiron has been working on is the grouping of therapeutics and building those...
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Flatiron has added a lot of great tools that have really helped our organization. Two examples are...
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Flatiron OncoEMR is a great system that works for medical oncology. There are not a lot of systems...
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Training with Flatiron OncoEMR is all virtual now. There is something to be said about face-to-face...
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Flatiron is very responsive to our needs. When we contact support, a live person responds to us...
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There are many issues, such as a lack of support and poor communication about what exactly is being...
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Flatiron had disruptions in the past. Now it is like they are the old guys; they have been around so...
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Flatiron OncoEMR is not expensive. Our EMR is half the price of our PM system because our PM vendor...
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Our experience with Flatiron has been good so far. The vendor's people respond a little more quickly...
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All vendors make promises in the beginning, but times change. That makes it hard for them to keep...
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When we ask Flatiron for anything, including small things, we are always told that they can't do it....
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Flatiron's engineers are obviously very smart, but they don't know the clinical piece. When the...
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Flatiron is always easy to work with, and we always know who we are working with. There is always...
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We get charged for big solutions and not for enhancements or upgrades. We are going to be receiving...
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Our initial implementation was so long ago, and it was a hot mess, but when Flatiron does upgrades...
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We are working on replacing Flatiron OncoEMR in the next couple of years. There aren't a lot of...
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Flatiron OncoEMR can be a bit cumbersome with its interfaces. We have tried to find technology that...
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The product is user friendly and easy to teach. The clinicians generally get the hang of the system...
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Flatiron OncoEMR has some pieces for building out provider schedules and resource schedules that are...
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Healthcare is dramatically changing, and value-based care and value-based payments are the way of...
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Flatiron avoids charging for every little thing. There used to be a feature that we had to pay for,...
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Flatiron OncoEMR is easy to use. It is intuitive, and I am used to it. Compared to the software from...
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Flatiron has a clinical trial feed that will integrate with OncoEMR. It is pretty cool and will show...
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Flatiron keeps their promises. There are always improvements that we ask for, and Flatiron tries to...
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Flatiron is responsive, and they listen to their customers. They actually have practicing...
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Flatiron should make sure that they train the account managers well and make sure that the account...
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Flatiron has come a long, long way. We always used to get promises from their salespeople, but when...
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There is a lot of integration for the system when users have a giant EMR to deal with, so...
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Flatiron wasn't always proactive. Before, things would be changed, and we wouldn't have a clue that...
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I highly recommend Flatiron OncoEMR. I would tell others that the solution is a great choice. I want...
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We have to pay Flatiron for everything separately. That includes inbound faxes, outbound faxes,...
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When I think of Flatiron, the first thing that comes to mind is disappointment. We spent quite a bit...
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I would tell others to be careful before committing to the product. We committed a significant...
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The system is very click happy. It requires clicks for everything. Users need to remember to click...
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We believed in Flatiron when they were smaller. They really had a vision. Now, they seem to be...
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I truly enjoy working with Flatiron’s tech support team. Whenever I have an issue, they resolve it...
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I would not recommend the product to a peer because that would affect my reputation. If my peers...
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Electronic referrals are an issue, and Flatiron is aware of that. When doctors refer patients to us,...
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I haven't seen much of anything new with Flatiron. They are making some changes to clean up the...
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The product is intuitive. The product is to the point, and it looks clean. Flatiron has invented...
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My only resource from Flatiron is the support line. I don't have an account representative. I have...
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My office has to call Flatiron when we notice something is going on with the database. Most of the...
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Flatiron sometimes gives us extra charges, but they don't do that for everything. Their support...
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The improvements that I would like to see the vendor make are all little things. I have a list of...
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Flatiron’s pricing has been stable over the past few years, so that has been good. However, we...
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Whenever there are new changes with Flatiron OncoEMR, Flatiron sends an alert to highlight those...
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Integration is a big area, especially with oncology, because we have to meet MIPS parameters. We...
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No EMR is perfect, but Flatiron has really used their resources to work on things that have needed...
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The vendor's support has come a long way. We get much better support than we previously did. We have...
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The vendor is very good at communicating what is going on and where we can find more information...
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The vendor has a lot of interface and integration features, maybe even some that I am not aware of....
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For the most part, the solution is pretty user friendly. It is not always the most visually...
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I know that Flatiron works hard and prioritizes what they think is the most important. There are...
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Flatiron really tries to listen to the providers, and I know they have some larger groups that...
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Historically, my account managers have been wonderful. Other people I worked with in the early days...
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The solution costs a lot of money, but it is a necessity, and we don’t use it to its fullest. We are...
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Flatiron is very good at communicating. Previously, when they were a smaller company, they weren't...
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Outside of our contract, I can’t really think of a time that the vendor has ever charged us for...
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The vendor's role in the implementation was pretty good, but they were a different company at that...
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Since Flatiron OncoEMR is oncology specific, we don't have to weed through a huge program that...
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Flatiron has vision, but their time frame for delivering their vision is different. Sometimes, I see...
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Sometimes, organizations that are partnered with us use EMRs that aren't robust or are too...
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When Flatiron implements new things for Flatiron OncoEMR, that throws off other things. We usually...
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Flatiron has some tutorials, but there isn't a lot of new training. I would like to see Flatiron...
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Flatiron OncoEMR is open to integration and interoperability between different groups and health...
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I have worked with some of the frontline support members from Flatiron, and there are some...
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Flatiron OncoEMR is intuitive and easy to use. There is more than one way to do the same functions....
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There needs to be more verbal communication about what training is out there for users.
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Like most systems, Flatiron OncoEMR does require interfaces to talk to other systems, but it is a...
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For oncology, Flatiron OncoEMR is one of the best products there is. One of the things that puts...
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Flatiron gives us a timeline, and they are very good about keeping up with their timeline. They do a...
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It would be nice to have the system be a little more customized for our physicians. Since the system...
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Overall, Flatiron does not nickel-and-dime. Some of the bigger frustrations come from having an...
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Flatiron should make sure that they are heavily involved and are listening to all sizes of...
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I truly thought we would have a delay with our last implementation, but I didn’t experience a single...
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Flatiron’s reliability and responsiveness are unbelievable. I think they have done a good job of...
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Flatiron's solution is simple to use. They do a good job of prepping the user and getting them what...
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The last year was very difficult for everyone on both a personal and a professional level. We had to...
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The solution is part of our long-term plans because it isn't easy to implement or change systems. It...
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Compared to the other oncology products that are on the market, Flatiron OncoEMR is a very good...
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Flatiron keeps some promises. They are very good at creating a good look and feel for the system and...
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Flatiron doesn't charge us for every little thing. They are very lenient about charging us fees...
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With Flatiron OncoEMR, we look to integrate with labs and hospitals. For example, if we have lab...
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A live person answers my call every time that I call Flatiron. My calls don't go to voicemail or to...
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If I send Flatiron an email, they will get back to me right away. One of their team members will...
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No EMR system is perfect, but I will give Flatiron OncoEMR credit where credit is due because it is...
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We use Flatiron OncoEMR because it is the closest to our specialty and the most configurable for our...
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The support staff at Flatiron responds to our questions quickly. They also take our suggestions and...
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I am so angry with Flatiron right now. If someone is a hematology-oncology provider, then Flatiron...
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We are leaving Flatiron because of the support. Flatiron doesn’t deliver on their promises. The...
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