OncoEMR (Mostly Ambulatory) Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Product
One challenge is that some enhancements from Flatiron do not necessarily benefit our practice, even...
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Relationship, Product
The systems we use are integrated. For the work we do, everything functions well. If something new...
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Relationship
Whenever I call Flatiron's support team, they are open and able to help with whatever issue I have....
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Operations
With Flatiron, most of the training is self-directed through the work center; we watch videos and...
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Relationship, Operations, Product
OncoEMR is a very user-friendly system and works well for oncology. It provides what we need for our...
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Loyalty
Flatiron has already started making enhancements this year. We are looking forward to seeing...
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Operations, Product
There was a scheduling update for Flatiron OncoEMR in 2025 that, unfortunately, made some of our...
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Value
When we add new software in Flatiron OncoEMR, it feels like there are always interface charges and...
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Operations
We haven't done training with Flatiron since we went live. When we onboard a new provider, it is...
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Relationship
Flatiron's day-to-day service struggles a bit due to turnover. Every time we get a new account...
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Product
I would like to see more advancements in the system with AI technology. That would make it easier to...
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Loyalty
I think Flatiron has a lot of opportunities, but I don't think there is another product on the...
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Operations
A recent positive experience we had with Flatiron was that when we had to take on a certain project,...
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Relationship
Flatiron could respond in a more timely manner. When we first moved onto Flatiron's system, when we...
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Operations
Flatiron did a terrible job understanding our workflows, and the training has been pretty much left...
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Product
Flatiron OncoEMR is easier to use than other systems for people to learn. The problem is that...
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Loyalty, Relationship, Product
In comparison to the other oncology-specific systems, Flatiron OncoEMR is one of the best. I don't...
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Value
The good thing about Flatiron OncoEMR is that it is cheap.
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Operations
Flatiron doesn't really offer any training, and they don't have good support. The vendor will tell...
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Loyalty, Product
At the time that we bought Flatiron OncoEMR, we had no choice but to buy it. We wouldn't buy it...
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Product, Value
We can actually identify and program Flatiron OncoEMR for insurance preferences, and that helps us...
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Product, Value
Having a true oncology EMR, which is what Flatiron OncoEMR was designed to be, has allowed us to...
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Product
Flatiron finally added an area where we can see a patient's next appointment. The problem is that...
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Culture, Value
Flatiron OncoEMR is missing small things. Flatiron could add a few needed things that are missing...
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Value
Flatiron is known for nickel-and-diming. They have a cost for every interface, and that is a lot,...
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Operations
The real training was mainly at the go-live. Flatiron hasn't done full training since. I would rate...
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Loyalty, Product
I don't know that Flatiron is staying ahead of the curve. Flatiron OncoEMR finally has an updated...
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Relationship
When it comes to support, I almost never have anything resolved in less than 24 hours. And most...
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Loyalty, Product
I wish Flatiron had a better appointment application for patients and for us. They have an EMR that...
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Loyalty, Product
Our past oncology EMR wasn't strong with medical oncology. Before Flatiron OncoEMR, we had to create...
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Product, Value
Flatiron charges for everything. Another vendor is mainly hospital based and does more infusion but...
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Relationship
We have an assigned account representative. They are a big help. They make themself available and...
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Relationship
Flatiron does offer a lot of beta testing, so we have been able to take advantage when they have...
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Loyalty, Product
Flatiron OncoEMR is all in the cloud. We like the cloud offering, and that was actually one of the...
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Relationship, Product
I’m really worried because Flatiron doesn’t actually seem to be on the ball from a security...
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Operations, Product
If a user clicks one wrong button in Flatiron OncoEMR and moves a patient’s oncology regimen, the...
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Product
There is a lot to do in an oncology EMR, and Flatiron OncoEMR covers a lot of ground. It actually...
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Value
My big gripe with Flatiron is that they charge a lot for integrations. If it weren't for that, I...
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Product
If Flatiron targeted or even explained their larger strategy better, they would be hitting my needs....
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Value
I don't feel like I get good value for the cost of Flatiron OncoEMR, but at the same time, it is the...
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Relationship
The place where Flatiron’s support team members are most lacking is that they tend, especially...
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Operations, Product, Value
Flatiron has been very much picking up the pace with software updates. They are generally aimed at...
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Culture, Value
It seems like the way Flatiron OncoEMR works is that every added function seems to be outsourced. It...
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Operations, Product
Things seem to be going really well with Flatiron OncoEMR. We had a recent release, and everything...
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Operations
Flatiron does have training tutorials, and they are usually pretty helpful. It does seem like the...
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Product
Integration is a little tough with Flatiron OncoEMR. I actually think that is where the solution is...
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Product
Flatiron OncoEMR’s functionality is the biggest issue we still have. To send out a CCD, providers...
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Relationship, Product
There aren't a whole lot of system issues with Flatiron OncoEMR. Overall, I can only recall maybe...
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Product
Flatiron OncoEMR is improving even with the latest update. I know that Flatiron has partnered up...
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Value
Flatiron 100% avoids charging for every little thing. They are super awesome at helping us out.
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Product
The biggest strengths of Flatiron OncoEMR are regimen entry and auditing, and there is also a pretty...
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Product
Flatiron could improve the patient portal. We get a lot of complaints about the patient portal. Any...
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Loyalty, Product
Flatiron could improve consistency in the product. For example, a physician's name in one report...
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Relationship
Flatiron's support people may not be able to fix something, but they really will work with us,...
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Operations
We don't even feel the effects of upgrades. Flatiron just does everything. There is no training or...
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Relationship, Product
Flatiron has been very helpful regarding our integration goals, especially recently. Flatiron is a...
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Relationship, Product
Flatiron OncoEMR doesn't meet all our needs, but that is not Flatiron’s fault. They actually are...
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Relationship, Product
We kind of do stress tests on Flatiron OncoEMR, so I feel like we are the ones who find the problems...
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Product
I hate all of Flatiron OncoEMR. Nothing is good about it. Charges come in the door, but if it were...
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Loyalty, Product
I have nothing to do with the front end and how the physicians, IT people, and people setting up the...
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Relationship, Operations
Flatiron's availability of resources could improve. Sometimes, the vendor doesn't have a lot, and...
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Product
The system doesn't always do well with bidirectional interfacing, and we experience slowness from...
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Loyalty
Before buying Flatiron OncoEMR again, I would consider a different platform based on the growth of...
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Relationship, Product
We have done a few quarterly releases, but those haven't even updated anything for us. There haven't...
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Relationship
I probably wouldn't buy Flatiron OncoEMR again because I don't feel like it is up to 2025 standards,...
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Operations, Product
I would like to see better visuals and have better communication for training. Everything is in...
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Relationship, Operations
I want Flatiron to just tell us the truth when they can't do the work we ask them to. We recently...
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Relationship
We recently received a new Flatiron person for our web support, so when we have an issue, we have to...
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Relationship
I have worked with Flatiron for a long time, and that has been a struggle. We have a new account...
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Culture, Value
With the package that we have, Flatiron doesn't avoid charging for every little thing. We have a...
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Operations
The go-live process for Flatiron OncoEMR was excellent. There are certain things that Flatiron isn't...
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Relationship, Operations
Flatiron's people prefer emails. They seem to be taking fewer and fewer calls. We have to leave...
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Product, Value
The system's checks and balances can sometimes be hard for people to check. Also, there are a few...
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Operations, Value
Other people might disagree, but I think that we get our money's worth with Flatiron OncoEMR. I...
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Relationship
Flatiron is always very good at providing proactive service. They give us advanced notice of things....
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Loyalty
Things change, but it is our plan to have Flatiron OncoEMR in the long term. We like the system, and...
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Relationship, Product
I have suggested changes to Flatiron OncoEMR to improve patient safety and prevent staff mistakes,...
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Relationship, Product
Flatiron puts tools out there for us to use, and they stay on top of MIPS requirements. They try to...
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Relationship
If Flatiron recognizes an issue and knows it is an acute, critical thing, they typically jump on it...
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Relationship
I have had a positive experience with Flatiron's employees, from the engineers to the call center...
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Product
Overall, we are very satisfied with Flatiron OncoEMR. It is very easy to navigate. Everybody at our...
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Relationship, Operations
Flatiron has improved their upgrade process, but the initial implementation process left a lot to be...
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Operations
Unless there is a new feature, there really isn't any training from Flatiron. It is pretty much up...
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Value
Flatiron doesn’t charge us if they are doing routine updates or enhancements just for the overall...
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Product
Flatiron is still having a lot of challenges with old functionalities that they are having a hard...
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Operations, Product
Flatiron often pushes out an upgrade without testing it all the way through. We recently had several...
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Operations, Product
Flatiron OncoEMR is probably one of the easiest software systems to navigate and learn. When we...
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Product
We do want to see Flatiron try to embrace technology a little more. I know they have challenges, but...
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Product
We would like the solution to be more open to any integrations, like HIE systems. Everyone who is...
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Operations
We have to provide most of the training for the solution ourselves. The vendor has a training module...
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Operations, Product
Flatiron OncoEMR is a very user-friendly system. It is very easy to teach new employees about it. I...
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Relationship, Product
Flatiron has definitely been more responsive in the last several years. When we asked them for...
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Culture, Loyalty, Relationship
Flatiron isn't breaking promises for what they offer. They have communicated with us, and they have...
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Loyalty, Value
The reason we went with the system boils down to cost. The system was definitely cheaper when we...
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Product
With Flatiron OncoEMR, we would like to have different ways to identify patients. We also have a...
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Relationship
We email Flatiron with our concerns, and they respond almost immediately because we have to type in...
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Relationship
Flatiron's executives change rapidly. There is definitely turnover there. When we first went with...
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Operations
Our trainings from Flatiron have changed drastically since the COVID-19 pandemic. Now, no one comes...
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Loyalty, Value
We can't integrate with Flatiron OncoEMR. We also can't communicate with other hospitals, and that...
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Commentary Summary
Comment Type Breakout