Cognitive Computing (Epic Only) Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
Commentary Summary
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User Commentary
Loyalty, Product
Cognitive Computing is a very complex product, and healthcare is very complex. One thing we face is...
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Product
Epic definitely has provided a very good integrated platform for providing care for our patients....
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Value
I don't know whether we get a hard ROI, but on some of the population health models, we get good...
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Loyalty, Product
We are building custom predictive models, and sometimes we actually build on top of Cognitive...
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Operations
As far as the AI strategy goes, the vendor gives us implementation help but not a lot of high-level...
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Product
A lot of Epic's work is more in the adult space. There is a lack of pediatric-specific cognitive...
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Value
We don't pay extra for Cognitive Computing. For the most part, Cognitive Computing things come as...
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Loyalty, Product
Epic has things in the works when it comes to AI and things like that, but we haven't upgraded...
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Product
With Cognitive Computing, we see a more stable and full physician schedule. We also have the...
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Loyalty, Product
Epic has Nebula coming out, and it is entirely cloud based. Epic is going to work through Cognitive...
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Relationship, Value
Epic’s support is good. The support team is always available. They join all the team calls that we...
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Product
One of the Cognitive Computing models is basically a no-show model that we use to try to predict...
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Product, Value
One of the models in Cognitive Computing has to do with sepsis and that type of thing. We have seen...
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Loyalty, Operations, Product
If someone is thinking about deploying a Cognitive Computing model, they need to make sure they get...
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Relationship, Product
Epic has been steadily rolling out a large library of predictive models for about five years now in...
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Relationship, Product
Epic has done a spectacular job of quickly bringing generative stuff to market because of their...
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Product
Our organizational bandwidth and maturity limit us. Epic produces AI model briefs and transparent...
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Loyalty, Relationship
Our support from Epic has been excellent, especially with Cognitive Computing. They prioritize the...
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Value
With Cognitive Computing, we have been able to improve the time to intervention with our patients...
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Product
Cognitive Computing is certainly our first-choice solution for integration, but it has its...
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Product
With Cognitive Computing, there are a couple of badges we can get from Epic, and those basically...
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Loyalty, Value
We don't tap into driving outcomes with Cognitive Computing anywhere near as much as we should. What...
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Relationship, Operations
Higher-level visibility into the offering and all the benefits that could be had would have made a...
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Loyalty, Product
Epic gives presentations at UGM and XGM, and I have a positive sense that they do their best to get...
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Operations, Product
Epic is one of the best companies I have ever seen that supports product quality. With how things...
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Product
There could be room for improvement in specific modeling in different areas. I can't name specific...
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Relationship, Product
I haven't had any issues with anything not being able to go high enough within Epic. The people that...
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Relationship, Product
From a technical perspective, the product works well. It has the functions and features needed to...
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Relationship
The Epic technical support staff has always been great.
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Value
We were only charged more when there were cloud costs and when we went over a certain number of live...
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Relationship, Operations
Epic did a good job of showing us the back end and all the math behind the models. They are...
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Relationship
Something the vendor could do better would be to gauge the clinicians' levels of engagement and...
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Product, Value
For end users, Epic's system is completely transparent. We are also seeing improvement in quality...
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Culture, Value
Epic nickel-and-dimes us with Cognitive Computing. We get a set number of models we can roll out for...
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Relationship
Epic's product is very heavy in overhead. It takes a lot to care to feed that product. One thing...
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Operations, Product
Epic had a couple of hiccups in the last couple of upgrades that we struggled with. Their code had...
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Relationship
Epic has a structure that some might call invasive, but they are very engaged. We have a technical...
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Relationship
We just did a project with Epic, and I met with them regularly for months and months because they...
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Value
Epic's product is very expensive to implement, but previously, we had multiple different solutions...
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Loyalty, Relationship, Product
Epic is jumping on the AI bandwagon quickly. They have already done demos of some of the AI...
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Product
Cognitive Computing’s biggest strength is the integration into the clinical software and the...
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Loyalty, Relationship, Product
Epic has a good vision for expanding the platform, which is continuing to meet current and future...
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Product
We use the product for a lot. All our machine learning is really integrated into clinical workflows....
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Product, Value
We have been an Epic client for many years now. We started using Cognitive Computing a few years...
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Operations
Cognitive Computing is sort of the part of where I live. I feel like Epic sort of does that as a way...
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Product
All of the Cognitive Computing models should be predicting something that will happen. The system is...
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Product
End users don't have to do anything. Cognitive Computing is a back-end tool, so end users are just...
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Value
I have other vendors where I can get up to higher levels faster. And we aren't getting much return...
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Loyalty, Product
Epic has done very well in the clinical space, which has been their primary focus. And they are...
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Relationship, Operations
Epic is churning out lots of models and really driving things, and that is very good. The validation...
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Culture, Relationship, Operations, Product
There were a few models that Epic said were going to work great, and then we tried them, and they...
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Product
I don't know that it is all Epic’s fault that we don't get Cognitive Computing to integrate as well...
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Relationship
Epic is usually good about explaining all the pieces of the algorithm that go into what the score is...
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Value
The opportunity cost of not having to pay a data scientist to do the work that we are getting help...
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Value
Epic doesn’t charge for every little thing. I think they are pretty good about that. And Epic’s...
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Relationship, Operations, Product
Epic is always expanding, and they have a tool set or guides on how to implement some of the...
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Loyalty, Product
The one thing that AI needs is data history. For example, our end-of-life scale is our predictive...
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Culture, Value
Epic doesn't avoid charging for every little thing, but that is expected. With Cognitive Computing,...
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Operations, Product
With Cognitive Computing, we need to build enough data for it to start having a meaningful output....
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Operations, Product
The system is fairly easy to use.
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Relationship
Epic is very clear that forward-looking advice is not a promise. The guidelines that the vendor has...
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Loyalty, Product
Epic has taken a be-all-and-end-all approach. The product has fairly significant limitations, which...
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Loyalty, Relationship
Epic has a vision, and they are consistently moving in that direction. But they are arguably behind...
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Value
Epic's system is expensive, but it has absolutely given us a return. There is no question that it...
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Culture
We would tell customers looking at Epic's system to be aware that when they purchase Epic's system,...
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Product
We are very happy with Epic's overall suite of products, but Epic has lagged in the...
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Relationship, Product
Epic is certainly at the top of the competitor list, even though there are obviously some challenges....
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Relationship
With Epic, we can get on the phone with anyone, from a developer to a support person or a high-level...
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Relationship
Epic went through a bit of what everyone went through during the COVID-19 pandemic. For a couple of...
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Loyalty, Operations
I would advise those who are thinking about going with Cognitive Computing to not be naïve and think...
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Culture
We are a fairly aggressive and nimble company that can incorporate things faster than some larger...
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Relationship
Epic went through a bit of what everyone went through during the COVID-19 pandemic. For a couple of...
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Loyalty, Operations
I would advise those who are thinking about going with Cognitive Computing to not be naïve and think...
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Culture
We are a fairly aggressive and nimble company that can incorporate things faster than some larger...
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Loyalty, Product
Epic is moving much quicker with their innovation, and that is nice. The vendor is delivering a...
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Product
Epic needs to be moving faster. The solution is a little clunky for those who get in, and then...
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Loyalty
We plan to broadly use Cognitive Computing as Epic brings in more things. However, we aren't going...
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Relationship, Product
Cognitive Computing is interesting, but it is not terribly actionable right now. Epic is not very...
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Operations, Product
I'm really familiar with Cognitive Computing; the product is intuitive and doesn't really require a...
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Product, Value
The product is cloud based, so it allows us to train and localize Epic's developed models against...
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Product
Other products might look a little prettier than Epic's product, but Epic provides for nearly all...
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Product, Value
The product is cloud based, so it allows us to train and localize Epic's developed models against...
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Product
Other products might look a little prettier than Epic's product, but Epic provides for nearly all...
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Relationship, Product
Over the past several years, Epic has done really well with road mapping and setting their vision....
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Value
There is a very low cost for Cognitive Computing and a lot of utilization. I would recommend...
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Relationship
Epic’s support people are always very responsive, and there are no issues in terms of getting...
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Product
Epic's system is our enterprise EMR, but the solution is a lot more than that. Epic has modules that...
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Relationship, Operations, Product
Upgrades with Epic are generally very smooth. Obviously, Epic has many customers, and they have...
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Relationship, Operations, Product
Cognitive Computing is very easy to use. Epic is an EMR-experienced company, so they understand how...
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Product
There is probably room for improvement in Epic’s integration because we want solutions in this day...
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Product
Epic's system is our enterprise EMR, but the solution is a lot more than that. Epic has modules that...
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Relationship, Operations, Product
Upgrades with Epic are generally very smooth. Obviously, Epic has many customers, and they have...
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Relationship, Operations, Product
Cognitive Computing is very easy to use. Epic is an EMR-experienced company, so they understand how...
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Product
There is probably room for improvement in Epic’s integration because we want solutions in this day...
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Relationship, Product
Over the past several years, Epic has done really well with road mapping and setting their vision....
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Value
There is a very low cost for Cognitive Computing and a lot of utilization. I would recommend...
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Relationship
Epic’s support people are always very responsive, and there are no issues in terms of getting...
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Product, Value
Cognitive Computing can aggregate what has been documented to make appropriate suggestions, and that...
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Relationship, Operations
Epic is not quite as proactive as we would like. They often don't do early validation to see where...
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Relationship, Product
With the product, we haven't had any great outcomes or rollouts recently. Epic has helped in some...
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Value
For cognitive computing, we are doing fine in terms of getting our money’s worth because we aren't...
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Product
Epic's software is so baked in, and Epic continues to improve. We are using about seven or eight of...
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Loyalty, Value
The biggest reason we have not rolled things out is that there is a cost hurdle. A lot of Epic’s...
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Loyalty
The vendor never necessarily promises things. Every hospital has its own data entry patterns and...
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Product
I have seen a few bugs lately in the product. Epic is doing a major platform upgrade and adding some...
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Loyalty, Product
Epic is getting better with clinical and operational end users and continually improving how we can...
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Relationship
We certainly work with the vendor’s technical support team to build models out, validate them, and...
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Relationship
We have quite a strong partnership with Epic. We are almost exclusively on Epic. So for us, going...
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Culture
Clients need two licenses for the cloud part. There is the regular Cognitive Computing license that...
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Operations, Product
We have had several upgrade-related outages, which are very annoying and not easy to test. We can...
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Product
Cognitive Computing doesn't communicate with any other systems, and that is part of my...
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Relationship, Product
Reliability and responsiveness work very well in Cognitive Computing. There is not a better, more...
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Loyalty, Product
Epic has definitely made things better in the last couple of years in terms of scoring things like...
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Relationship
Epic’s support team is very responsive to us. We know who handles the different parts. There are the...
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Value
We don't necessarily see tangible outcomes because a lot of our work is with clinical-related...
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Relationship, Product
Cognitive Computing is a well-integrated product. We appreciate Epic's footprint in the industry,...
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Value
Epic does avoid charging for every little thing. For example, there is a particular predictive model...
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Relationship, Product
The things I like most about Cognitive Computing are the transparency and the ability to see what is...
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Product
The end-user metadata or the ability to catalog various notations on versions and updates in the...
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Relationship, Product
It was great that Epic helped us with every step around using their solution for custom modeling...
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Loyalty, Product
There are nagging constraints in the system. Cognitive Computing is a finicky product; we must play...
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Operations, Product
We have had several upgrade-related outages, which have been very annoying and not easy to test. We...
Login or Create an Account to see details.
Relationship
Epic’s support team is very responsive to us. We know who handles the different parts. There are the...
Login or Create an Account to see details.
Value
We don't necessarily see tangible outcomes because a lot of our work is with clinical-related...
Login or Create an Account to see details.
Product
Cognitive Computing doesn't communicate with any other systems, and that is part of my...
Login or Create an Account to see details.
Loyalty, Product
There are nagging constraints in the system. Cognitive Computing is a finicky product; we must play...
Login or Create an Account to see details.
Product
Reliability and responsiveness work very well in Cognitive Computing. There is not a better, more...
Login or Create an Account to see details.
Relationship
We have quite a strong partnership with Epic. We are almost exclusively on Epic. For us, going with...
Login or Create an Account to see details.
Loyalty, Product
Epic has definitely made things better in the last couple of years in terms of scoring things like...
Login or Create an Account to see details.
Culture
Clients need two licenses for the cloud part. There is the regular Cognitive Computing license that...
Login or Create an Account to see details.
Relationship, Product
It was great that Epic helped us with every step around using their solution for custom modeling...
Login or Create an Account to see details.
Relationship
Epic is very clear that forward-looking advice is not a promise. The guidelines that the vendor has...
Login or Create an Account to see details.
Loyalty, Product
Epic has taken a be-all-and-end-all approach. The product has fairly significant limitations, which...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic has a vision, and they are consistently moving in that direction. They are arguably more behind...
Login or Create an Account to see details.
Value
Epic's system is expensive, but it has absolutely given us a return. There is no question that it...
Login or Create an Account to see details.
Culture
We would tell customers looking at Epic's system to be aware that when they purchase Epic's system,...
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Relationship, Product
We are very happy with the Epic overall suite, but Epic has lagged in the cognitive-computing space...
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Operations
Cognitive Computing is something that people are still trying to get their heads around,...
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