Healthcare’s Data Science Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship, Product
ClosedLoop could try to factor in some more generative AI aspects to what they are doing because...
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Product, Value
I would encourage someone considering working with ClosedLoop to check them out and get a feel for...
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Relationship
The ClosedLoop team does a very good job of coming, sitting down, and strategizing with us on...
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Product, Value
We use Healthcare's Data Science Platform for care management–centric models that are driving more...
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Relationship, Operations
The meetings that we have had with the folks who are going to benefit from the data that the...
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Loyalty, Operations
The one question that we had after the initial evaluation of the product platform was when we were...
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Operations
The implementation has been unbelievably easy. ClosedLoop's documentation that they have provided to...
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Loyalty, Operations
Part of the initial implementation for ClosedLoop's system starts with our care coordination folks...
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Loyalty, Value
A few years ago, there was a movement inside our organization where we wanted to do some predictive...
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Loyalty
The term AI is being thrown around so carelessly right now that the management of expectations on...
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Loyalty
In three to five years, we will still be with ClosedLoop only if we find new differentiators from...
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Relationship
ClosedLoop is a partner that we stay in touch with regularly. We have a strong relationship when it...
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Loyalty, Product, Value
ClosedLoop was an accelerant for us before we had our own strong data-science capabilities. As an...
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Relationship
The big thing with ClosedLoop is that there has been a lot of turnover in the organization; that has...
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Loyalty, Relationship
When working with a vendor, we want to know what they are learning from other clients. We want to...
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Relationship
ClosedLoop is pretty responsive and creative. They seem to want to work with us and help us solve...
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Relationship
The only criticism that I can really give the vendor's support team is that there is occasionally...
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Loyalty
The reason we are keeping ClosedLoop's system at our organization is the vendor's willingness to...
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Culture, Value
We have only had one issue with the system. There is a bit of an ambiguous process for the data...
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Relationship, Operations, Product
ClosedLoop helps us with custom solutions. Everything is custom. All of the vendor's technology is...
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Operations
ClosedLoop has done everything that they have been able to on their end. There is probably more that...
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Relationship
We have dedicated representatives who are on calls with all of us. Our representatives are very...
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Operations
A lot of people don't know how to apply AI, and ClosedLoop provides a certain amount of consulting...
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Relationship, Value
ClosedLoop was really supportive of the data science hours. One thing for us is regular maintenance...
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Loyalty
We are impressed with the out-of-the-box tool that ClosedLoop has. There was so much customization...
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Relationship
I cannot oversell ClosedLoop’s C-suite engagement or their partnership. They did hard work for us,...
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Relationship, Product
ClosedLoop's generative AI capabilities are not working the way I hoped they would, but the vendor...
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Product
ClosedLoop's ability to incorporate AI has been great, and their risk stratification has been...
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Relationship, Product
ClosedLoop is a really service-oriented, flexible AI vendor that understands the importance of AI...
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Product
I'm maybe not fully up-to-date on everything that ClosedLoop says, but AI is very much in their...
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Relationship
We get direct consulting or access from the vendor’s top leadership with some of us and some of our...
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Relationship
I'm not of the delusion that every software is going to be perfect the first time we use it. We...
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Loyalty, Product
ClosedLoop’s integration isn't the most ideal. I think they are working on it to make it a little...
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Relationship, Product
ClosedLoop is pretty good at meeting our needs. I want to see what their take is on generative AI....
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Relationship
The one thing that is a standout for me with ClosedLoop is that one of their executives gave me...
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Product, Value
A significant part of revenue generation has been related to this product.
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Operations
Our most recent upgrade from ClosedLoop was pretty white glove in the sense that they made sure we...
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Culture, Operations
I felt like the expectations were well managed with ClosedLoop. I don't feel like there were smoke...
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Operations
For initial training when we started, ClosedLoop had very little in terms of training documentation...
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Product, Value
We take the analysis from the product and do something else with it in the business. We have a very...
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Product
Healthcare’s Data Science Platform is easy to use. That is honestly one of the biggest values. And...
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Relationship
ClosedLoop has been great. They have been a good thought partner from the start, and they are on...
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Loyalty, Product
The biggest thing for us was we needed a strong model that was predictive of spend, and that model...
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Product, Value
The models help us identify patients who are appropriate for clinical programs and get them in...
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Relationship, Product
Things with ClosedLoop are great. At the moment, they are doing a good job supporting us. We are...
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Relationship
ClosedLoop has been and continues to be the best vendor I have ever worked with in my career. They...
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Loyalty, Product
We have had to do customizations to take the system's output and adjust it to our current processes....
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Relationship
ClosedLoop was very engaged with us. They did very collaborative work, took feedback exceptionally...
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Operations
The platform is a little advanced for the average user. The vendor might be able to improve their...
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Loyalty
The vendor's familiarity with our data was a major factor in our decision to choose the system. We...
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Relationship, Product
It would be advantageous for ClosedLoop to talk about some of the self-service models that they have...
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Product, Value
We use a predictive model from ClosedLoop, and we get tremendous value out of that particular model....
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Product
We would like either an easier export of results or more built-in data visualization tools to have...
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Product
We would like the product to have modeling techniques beyond what XGBoost does. Many organizations...
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Relationship
The ClosedLoop team provided specific case studies early in our engagement, and they were open about...
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Product
The platform is designed to ingest our data and give us the raw output without a hassle. When there...
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Loyalty, Operations
We liked the one-on-one training and immediate support. The tool is sophisticated; users should...
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Relationship
We like that ClosedLoop is a younger business and is receptive to feedback and willing to grow with...
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Product
We would like improved data connectors to more readily read information from and write information...
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Relationship, Operations
ClosedLoop is a great vendor partner. We have consistently had excellent customer service throughout...
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Loyalty
Next year, we are going to expand our use of Healthcare’s Data Science Platform. We started in what...
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Product
ClosedLoop’s portal could be improved. We don't use it much because we find it a bit cumbersome, so...
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Relationship
With ClosedLoop, we spent several months building a model that truly reflected the population we...
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Relationship, Product
ClosedLoop is doing a good job of helping us with true data science. Their solution comes with a...
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Product
With the vendor’s ability to incorporate AI into existing products and workflows, the AI doesn't...
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Relationship
ClosedLoop is really good at not just doing the AI work but also understanding how that works with...
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Culture, Loyalty, Product
Within the data science platform, there is something called a patient health finder in which we can...
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Relationship
ClosedLoop has been very gracious in working with us on many things. All of their support people...
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Value
It is still early to see outcomes from the product, but I am very confident in our ROI analysis...
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Relationship
The vendor’s support is in real time for us. We work very closely. We have structured meetings, and...
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Loyalty, Relationship, Product
The market is so fast moving. But I would purchase ClosedLoop's product again and develop additional...
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Loyalty, Product
In terms of interoperability and the vendor’s ability to be FHIR integrated, they are working on...
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Product
The vendor has delivered ahead of schedule. We would not use ClosedLoop and continue to use them...
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Culture, Value
The vendor is not breaking our bank. The vendor avoids charging for every little thing, but that is...
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Operations
The ease of the implementation is because of what and how we implement. So we can take a set of...
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Operations
The only negative interaction we had with ClosedLoop was during the training for our data team on...
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Operations
The product is built for data scientists and their work, and there are parts that only the data...
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Product
We have some clients who have been impressed with the reports we are providing through ClosedLoop’s...
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Relationship
Everything I ask of ClosedLoop, they answer quickly and appropriately, and I have asked some...
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Loyalty
We have worked with ClosedLoop's AI solution for almost two years now, and overall, we have been...
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Relationship, Operations
For each AI model that we have created, we have gone through multiple validation strategy sessions...
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Relationship
ClosedLoop has always been very transparent, especially as we have built the models. The vendor is...
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Loyalty
If we are talking to payers about the product, we may talk about the predictive modeling initiative...
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Operations
The vendor provides definitions of risk factors, but sometimes the definitions are not intuitive...
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Product
ClosedLoop doesn’t fully integrate things with us. It would be great if they did, especially for the...
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Relationship
Our contacts at ClosedLoop are excellent and very quick. The vendor has brought high-level...
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Relationship
The vendor keeps most of their promises. They are a relatively smaller company, so sometimes some of...
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Product
One thing the vendor can work on is some integration with the EMR systems for workflows. That would...
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Value
The primary return on investment from the product is being more proactive in our intervention so...
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Relationship, Operations
ClosedLoopi has been a great partner; they are skilled at education and executing AI programs in...
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Product
I would tell a peer considering ClosedLoop that they are going to get a tremendous experience with...
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Relationship
ClosedLoop has continued to meet the expectations and deadlines we have set. The vendor is doing...
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Operations
The handling of our unstructured data by ClosedLoop was a bit clunkier than we had hoped or...
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Product
What is great about Healthcare’s Data Science Platform is that we have infinite research and...
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Value
Anytime we have asked for something additional or for assistance, we haven't seen nickel-and-diming...
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Relationship, Product
What we provide with our services is a bit different than what is provided by ClosedLoop's typical...
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Loyalty, Product
ClosedLoops’s responsiveness is excellent, and the overall product does exactly what is expected....
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Loyalty
What ClosedLoop offers not only replaced what we were previously using but also definitely enhanced...
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Relationship
We have not had a lot of interactions with the executives from ClosedLoop, but we definitely have...
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Loyalty, Product, Value
We use the system every single day for patient outcomes. We use it not only for patient care but...
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Relationship
ClosedLoop is our secret sauce. We have had a great experience with no complaints or issues. The...
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Relationship, Operations
Our current client manager has done really well in working with us and has taken care of us. Anytime...
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Product
There is nothing I could say that ClosedLoop hasn't done that I would expect them to do. But because...
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Relationship
When we need to talk to ClosedLoop, we just call, and they are available. I always view ClosedLoop’s...
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Relationship
ClosedLoop’s involvement is one of their strengths, and their executives communicate with us anytime...
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Relationship, Product
We are collaborating with ClosedLoop to make the results that we have transparent to people such as...
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Relationship, Product
From an ML perspective and in the healthcare space, ClosedLoop is really leading the way because...
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Relationship
There are some things that we ask ClosedLoop to do that we know can't be done immediately, and they...
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Relationship, Product
From a product perspective, ClosedLoop really does help us operationalize some models. ClosedLoop...
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Product
One thing I like about ClosedLoop is that they have started to add functionality for program...
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Product
An area of improvement for ClosedLoop is related to cloud storage, but it is more of an idea for the...
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Operations, Product
For some of our new data scientists, we face a little difficulty in getting them up to speed on...
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Relationship, Product
From a product perspective, ClosedLoop really helps us operationalize some things. They give us good...
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Product
One thing I like about ClosedLoop is that they have started to add functionalities for program...
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Product
One area for improvement that ClosedLoop has is related to cloud storage, but it is more of an idea...
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Relationship
When we need to talk to the vendor, we can call them, and they are available. I always view...
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Relationship
ClosedLoop's involvement is one of their strengths, and their executives communicate with us anytime...
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Operations, Product
With some of our new data scientists, we face a little difficulty in getting them up to speed on the...
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Product
There isn't anything that I expect ClosedLoop to do that they haven't done. Due to our integration...
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Relationship, Product
We are collaborating with ClosedLoop to make our results transparent to doctors, call-center staff...
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Relationship, Product
From an ML perspective, ClosedLoop is leading the way because they are building specific,...
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Relationship
There are some things that we ask ClosedLoop to do that we know they can't do immediately, but they...
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Operations, Product
The only thing I would change with the product is that the vendor uses a proprietary query language,...
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Loyalty, Relationship, Product
Right now, ClosedLoop is continuing to take a look at innovations within the industry to see how...
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Relationship, Product
ClosedLoop’s customer success teams are healthcare specific, and they are often developing new...
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Relationship
We don't really have phone support with ClosedLoop, but we just need web support, and it is great....
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Loyalty, Product
Things have gone well with ClosedLoop, and the system continues to be our core development platform...
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Operations
When we onboard new people and ask for new licenses, ClosedLoop is always very proactive in telling...
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Loyalty, Product
As healthcare organizations, we are still struggling with what integration and interoperability...
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Loyalty, Relationship, Product
The emphasis on healthcare that ClosedLoop takes is key because a lot of their competitors have...
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Operations, Product
ClosedLoop’s front end is very intuitive, their web UI is really easy to navigate, and their API is...
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Product, Value
Before we used ClosedLoop's system, we were using other algorithms for stratification. We were using...
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Relationship
We are able to go to ClosedLoop and say we want to ask a new question. Just because someone is high...
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Product, Value
Before we used ClosedLoop's system, we were using other algorithms for stratification. We were using...
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Relationship
We are able to go to ClosedLoop and say we want to ask a new question. Just because someone is high...
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Relationship
The only thing that stands out to me that the vendor could improve is recently they have had a bunch...
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Relationship, Value
The vendor is eager to work with us. They are really responsive. They give us any time that we need....
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