Healthcare’s Data Science Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
I would recommend ClosedLoop to anyone, but I would be more enthusiastic about recommending them to...
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Relationship, Value
ClosedLoop is very good and very collaborative. I really like them. They were very helpful in...
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Relationship
ClosedLoop isn’t sitting on their laurels. They aren’t just going to keep on doing what they are...
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Relationship, Product
Healthcare’s Data Science Platform has a feature library that works really well. ClosedLoop hosts...
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Loyalty, Product
Going forward, as ClosedLoop works with bigger and bigger companies, they probably need a way to...
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Relationship
We have a tight relationship with the people who serve us, and ClosedLoop has dedicated service...
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Value
ClosedLoop charges for every additional service, and I feel like they are trying to upgrade me or...
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Relationship
ClosedLoop has not been proactive in their service. They have been working to make their service...
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Relationship, Product
ClosedLoop could try to factor in some more generative AI aspects to what they are doing because...
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Product, Value
I would encourage someone considering working with ClosedLoop to check them out and get a feel for...
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Relationship
The ClosedLoop team does a very good job of coming, sitting down, and strategizing with us on...
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Product, Value
We use Healthcare's Data Science Platform for care management–centric models that are driving more...
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Relationship, Operations
The meetings that we have had with the folks who are going to benefit from the data that the...
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Loyalty, Operations
The one question that we had after the initial evaluation of the product platform was when we were...
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Operations
The implementation has been unbelievably easy. ClosedLoop's documentation that they have provided to...
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Loyalty, Operations
Part of the initial implementation for ClosedLoop's system starts with our care coordination folks...
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Loyalty, Value
A few years ago, there was a movement inside our organization where we wanted to do some predictive...
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Loyalty
The term AI is being thrown around so carelessly right now that the management of expectations on...
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Loyalty
In three to five years, we will still be with ClosedLoop only if we find new differentiators from...
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Relationship
ClosedLoop is a partner that we stay in touch with regularly. We have a strong relationship when it...
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Loyalty, Product, Value
ClosedLoop was an accelerant for us before we had our own strong data-science capabilities. As an...
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Relationship
The big thing with ClosedLoop is that there has been a lot of turnover in the organization; that has...
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Loyalty, Relationship
When working with a vendor, we want to know what they are learning from other clients. We want to...
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Relationship
ClosedLoop is pretty responsive and creative. They seem to want to work with us and help us solve...
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Relationship
The only criticism that I can really give the vendor's support team is that there is occasionally...
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Loyalty
The reason we are keeping ClosedLoop's system at our organization is the vendor's willingness to...
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Culture, Value
We have only had one issue with the system. There is a bit of an ambiguous process for the data...
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Relationship, Operations, Product
ClosedLoop helps us with custom solutions. Everything is custom. All of the vendor's technology is...
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Operations
ClosedLoop has done everything that they have been able to on their end. There is probably more that...
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Relationship
We have dedicated representatives who are on calls with all of us. Our representatives are very...
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Operations
A lot of people don't know how to apply AI, and ClosedLoop provides a certain amount of consulting...
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Relationship, Value
ClosedLoop was really supportive of the data science hours. One thing for us is regular maintenance...
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Loyalty
We are impressed with the out-of-the-box tool that ClosedLoop has. There was so much customization...
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Relationship
I cannot oversell ClosedLoop’s C-suite engagement or their partnership. They did hard work for us,...
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Relationship, Product
ClosedLoop's generative AI capabilities are not working the way I hoped they would, but the vendor...
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Product
ClosedLoop's ability to incorporate AI has been great, and their risk stratification has been...
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Relationship, Product
ClosedLoop is a really service-oriented, flexible AI vendor that understands the importance of AI...
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Product
I'm maybe not fully up-to-date on everything that ClosedLoop says, but AI is very much in their...
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Relationship
We get direct consulting or access from the vendor’s top leadership with some of us and some of our...
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Relationship
I'm not of the delusion that every software is going to be perfect the first time we use it. We...
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Loyalty, Product
ClosedLoop’s integration isn't the most ideal. I think they are working on it to make it a little...
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Relationship, Product
ClosedLoop is pretty good at meeting our needs. I want to see what their take is on generative AI....
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Relationship
The one thing that is a standout for me with ClosedLoop is that one of their executives gave me...
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Product, Value
A significant part of revenue generation has been related to this product.
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Operations
Our most recent upgrade from ClosedLoop was pretty white glove in the sense that they made sure we...
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Culture, Operations
I felt like the expectations were well managed with ClosedLoop. I don't feel like there were smoke...
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Operations
For initial training when we started, ClosedLoop had very little in terms of training documentation...
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Product, Value
We take the analysis from the product and do something else with it in the business. We have a very...
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Product
Healthcare’s Data Science Platform is easy to use. That is honestly one of the biggest values. And...
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Relationship
ClosedLoop has been great. They have been a good thought partner from the start, and they are on...
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Loyalty, Product
The biggest thing for us was we needed a strong model that was predictive of spend, and that model...
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Product, Value
The models help us identify patients who are appropriate for clinical programs and get them in...
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Relationship, Product
Things with ClosedLoop are great. At the moment, they are doing a good job supporting us. We are...
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Relationship
ClosedLoop has been and continues to be the best vendor I have ever worked with in my career. They...
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Loyalty, Product
We have had to do customizations to take the system's output and adjust it to our current processes....
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Relationship
ClosedLoop was very engaged with us. They did very collaborative work, took feedback exceptionally...
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Operations
The platform is a little advanced for the average user. The vendor might be able to improve their...
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Loyalty
The vendor's familiarity with our data was a major factor in our decision to choose the system. We...
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Relationship, Product
It would be advantageous for ClosedLoop to talk about some of the self-service models that they have...
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Product, Value
We use a predictive model from ClosedLoop, and we get tremendous value out of that particular model....
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Product
We would like either an easier export of results or more built-in data visualization tools to have...
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Product
We would like the product to have modeling techniques beyond what XGBoost does. Many organizations...
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Relationship
The ClosedLoop team provided specific case studies early in our engagement, and they were open about...
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Product
The platform is designed to ingest our data and give us the raw output without a hassle. When there...
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Loyalty, Operations
We liked the one-on-one training and immediate support. The tool is sophisticated; users should...
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Relationship
We like that ClosedLoop is a younger business and is receptive to feedback and willing to grow with...
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Product
We would like improved data connectors to more readily read information from and write information...
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