Healthcare’s Data Science Platform
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Ryan Pretnik
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User Commentary

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VP/Other Executive

Functionality and Upgrades

We are using ClosedLoop's system to do our risk predictions for our cost and hospital risks. That...

Nov 2022
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VP/Other Executive

Implementation and Training

ClosedLoop provides models for us because we use their data science service. The vendor builds our...

Nov 2022
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VP/Other Executive

Service and Support

I can't think of a time that ClosedLoop's people haven't responded to us right away and helped us.

Nov 2022
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Director

Relationship

ClosedLoop is a great organization. We meet frequently, and they bring lots of different people from...

Nov 2022
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Director

Future Outlook

I don't think ClosedLoop is right for our organization at this moment. I wouldn't buy the product...

Nov 2022
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Director

Other Observations & Comments

We have had no additional charges beyond our initial purchase fee. That fee was quite high.

Nov 2022
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CIO

Relationship

We have a pretty good relationship with ClosedLoop. They are willing to work with us in developing...

Oct 2022
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CIO

Future Outlook

We haven't been able to reconcile the results of our models yet because we are using the platform to...

Oct 2022
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CIO

ROI / Cost

ClosedLoop has been very flexible regarding costs. That means a lot to me because the vendor is...

Oct 2022
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CIO

Lessons Learned

Potential customers should be prepared to understand the technology of the machine learning and...

Oct 2022
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VP/Other Executive

Lessons Learned

I would tell other organizations to define exactly what they think AI is and then find out whether...

Oct 2022
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VP/Other Executive

Relationship

I was really impressed with the vendor’s recent GUI release. That release was unsolicited, and the...

Oct 2022
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VP/Other Executive

Other Observations & Comments

We gave the vendor the hardest work that our organization could do, and data science was the highest...

Oct 2022
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VP/Other Executive

Service and Support

We submit support tickets from time to time. The work is innovative and robust and requires multiple...

Oct 2022
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VP/Other Executive

Relationship

The vendor has really been good to us. Escalating things to their leadership has been efficient, and...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Our team did a really good job of isolating the work that was beyond our software engineers'...

Oct 2022
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VP/Other Executive

Technology

We plan to use ClosedLoop's product for our AI needs from clinical, financial, and operational...

Oct 2022
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VP/Other Executive

Interfacing and Integration

The vendor’s data science team is impressive when it comes to ingesting a variety of data sources...

Oct 2022
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VP/Other Executive

ROI / Cost

We get plenty of ROI, and we are pleased with that. We happen to be a very successful organization....

Oct 2022
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VP/Other Executive

Functionality and Upgrades

ClosedLoop is getting us predictive analytics quicker, but as we continue to mature our...

Oct 2022
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VP/Other Executive

Lessons Learned

The product is great if someone doesn't have the resources or infrastructure in place at their...

Oct 2022
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VP/Other Executive

Technology

The product is a web-based platform, so it does upgrades in the background. We haven't really...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We have a predictive model for future ER usage, and so far, the results that we are getting back are...

Oct 2022
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VP/Other Executive

Relationship

ClosedLoop is an excellent vendor with great consultative services for getting the predictive...

Oct 2022
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VP/Other Executive

Other Observations & Comments

Obviously, AI solutions require enormous amounts of data. If ClosedLoop could come up with some...

Oct 2022
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VP/Other Executive

Service and Support

We plan to use ClosedLoop's software across our enterprise because they have all the data....

Oct 2022
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Director

ROI / Cost

The system is great for the things that we use it for. It is a rich resource that we can tap into. I...

Sep 2022
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Director

Functionality and Upgrades

There isn't one platform that can do everything. We use ClosedLoop's system for a lot of things...

Sep 2022
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Director

Functionality and Upgrades

Data scientists spend a lot of time producing the same code over and over again. ClosedLoop has...

Sep 2022
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Director

ROI / Cost

When we started on the system, our run times went from days to hours. One thing that we use the...

Sep 2022
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Director

Implementation and Training

ClosedLoop has done a great job of making themselves available to help us train our folks. The...

Sep 2022
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CMO

Win/Loss - Why they were selected (by current clients)

We work with the vendor because they have data scientists and we need more predictive analytics. We...

Sep 2022
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CMO

Relationship

The vendor's people are highly responsive, good listeners, and very proactive. Early on, the vendor...

Sep 2022
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CMO

Relationship

I like that the vendor isn't shy. They are very good about pushing us toward outcomes and ensuring...

Sep 2022
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CMO

Functionality and Upgrades

ClosedLoop isn't clear on how their models drive ROI. They need to be clearer about that for...

Sep 2022
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CEO/President

Relationship

We have frequent product meetings. ClosedLoop.ai understands that they have people who are very...

Sep 2022
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CEO/President

ROI / Cost

ClosedLoop.ai has provided a nice suite of software as a service, and they have stayed on top of the...

Sep 2022
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CEO/President

Functionality and Upgrades

ClosedLoop.ai has advanced their technology platform to actually solve problems they have seen in...

Sep 2022
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CEO/President

Lessons Learned

The rate limit for us comes from our organization and not the vendor. ClosedLoop.ai has more...

Sep 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

ClosedLoop.ai came to us highly recommended by a consulting organization, so we went with the vendor....

Sep 2022
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CEO/President

Service and Support

ClosedLoop.ai's strength is that they are very aware. It is like that awareness is in the vendor's...

Sep 2022
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Manager

Functionality and Upgrades

We really like ClosedLoop.ai's product. We can easily do certain modifications in the system that...

Sep 2022
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Manager

Functionality and Upgrades

In terms of model descriptions, the solution's outcomes are pretty clean and easy to understand. The...

Sep 2022
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Manager

ROI / Cost

I want to highlight the social demographics that the system adds to the top of our claims data to...

Sep 2022
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Manager

Implementation and Training

There could be some improvements to our care managers' and nurse navigators' training as they go...

Sep 2022
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CTO

Technology

ClosedLoop.ai’s strengths are that they have some very smart data scientists and that their...

Sep 2022
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CTO

ROI / Cost

We have some issues on pricing that the people we work with at ClosedLoop.ai are not empowered to...

Sep 2022
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CTO

Lessons Learned

I would tell another organization to bring a very well-defined problem that they are already...

Sep 2022
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CTO

Relationship

It takes ClosedLoop.ai way too long to iterate, deliver, and get things right. The vendor should...

Sep 2022
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Director

Relationship

Everything that we have done with the vendor has gone really well. All of the vendor's people who we...

Sep 2022
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Director

Functionality and Upgrades

We don't fully understand what a lot of products are doing behind the scenes. That is not the case...

Sep 2022
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Director

ROI / Cost

We can identify the patients who are the most likely to benefit from specific programs. On our...

Sep 2022
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Director

Lessons Learned

We are trying to bring the product to our entire enterprise so that we can continue to find the best...

Sep 2022
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Director

Other Observations & Comments

We haven't needed much training on the system because our use of the system has been limited so far,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The platform does what it is supposed to do in terms of creating models and actionable events to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Healthcare's Data Science Platform is easy to use. There is a bit of a learning curve to the...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I am not exactly expecting new technology on the vendor’s end since the platform is very specific....

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training was pretty much a two-day course. I would have liked for it to have been longer. There...

Sep 2022
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Analyst/Coordinator

Lessons Learned

ClosedLoop.ai has a very specific type of technology. I would recommend the platform to healthcare...

Sep 2022
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VP/Other Executive

Relationship

We are identifying our highest-risk patients appropriately with the product's algorithms. That has...

Sep 2022
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CEO/President

ROI / Cost

The vendor does very key work that is very helpful for us. The system acts as a risk-stratification...

Sep 2022
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CEO/President

ROI / Cost

The vendor doesn't nickel-and-dime us. We aren't limited by our contract or funding when it comes to...

Sep 2022
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CEO/President

Implementation and Training

ClosedLoop.ai isn't a normal company. It is a great company. Our implementation with ClosedLoop.ai...

Sep 2022
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CEO/President

Other Observations & Comments

We work with a number of tools and vendors. ClosedLoop.ai's platform hasn't integrated seamlessly...

Sep 2022
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CEO/President

Service and Support

I haven't heard any complaints from my people about the vendor's support.

Sep 2022
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CEO/President

Relationship

The vendor's executives have done a phenomenal job on our engagement with them.

Sep 2022
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CEO/President

ROI / Cost

Data accuracy is challenging in any data set. If we put dirty data into the system, then we will get...

Sep 2022
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CEO/President

Future Outlook

The vendor is building their product suite out of prebuilt models. As those models grow, they will...

Sep 2022
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CEO/President

Functionality and Upgrades

The things we like most about the product are that it has ease of use and that it can extend the...

Sep 2022
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CEO/President

Technology

We recently completed a large project, and we used the product to extract the data from that...

Sep 2022
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CEO/President

Relationship

Occasionally, high-level ClosedLoop.ai executives pop in and make sure everything is okay. Every...

Sep 2022
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CEO/President

Technology

I wouldn’t know what to suggest to ClosedLoop.ai because they seem to be more on the cutting edge...

Sep 2022
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CEO/President

Interfacing and Integration

ClosedLoop.ai was able to bring in integration sources that I wouldn’t have thought of. I didn’t...

Sep 2022
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CEO/President

Implementation and Training

ClosedLoop.ai has been really patient with us, and they were great during our implementation. They...

Sep 2022
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CEO/President

Functionality and Upgrades

We have been looking at expanding our use of the product to the rest of our facility. We have found...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

My favorite thing about the solution is its ability to provide easy-to-understand data for the...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Our organization likes the system's feature library. I love the fact that the vendor is building...

Aug 2022
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VP/Other Executive

Future Outlook

As ClosedLoop.ai grows as a company, their capacity will also continue to grow. I am confident that...

Aug 2022
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VP/Other Executive

Other Observations & Comments

The vendor is considering moving their data to a separate cloud. I think that it would be nice if...

Aug 2022
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VP/Other Executive

Service and Support

When we reach out to the vendor for advice, they are proactive, and they send us information.

Aug 2022
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VP/Other Executive

Relationship

ClosedLoop.ai is extremely collaborative. They deal with capacity issues, but they are extremely...

Aug 2022
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VP/Other Executive

ROI / Cost

The vendor definitely avoids charging us for every little thing. We agree on an amount with them on...

Aug 2022
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VP/Other Executive

Other Observations & Comments

The thing that I like the most about the system is its ability to visualize the results of...

Aug 2022
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CMO

ROI / Cost

The vendor has done the things that we have asked them to do. The solution is a predictive...

Aug 2022
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CMO

Relationship

The system's predictive analytics have been really valuable and affordable. The vendor is reliable,...

Aug 2022
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