Healthcare’s Data Science Platform Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Director

Product

We want to break parts of the system down to disease-based reports. I am not sure of the merits of...

Jul 2025
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Director

Product

The vendor is very good about adding or deleting components from the system for us on short notice....

Jul 2025
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Director

Relationship

The vendor is fairly nimble and responsive. They build things, and they are very understanding. They...

Jul 2025
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Director

Relationship, Value

I think I get my money's worth from the system. The vendor is very good about communicating. I don't...

Jul 2025
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Director

Relationship, Product

We were a little frustrated last year because the vendor has had a lot of turnover with their data...

Jul 2025
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Director

Product

The solution itself is pretty easy to use, but there is some complexity. A nurse or an NP who is...

Jul 2025
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Director

Relationship

The vendor has been really nimble. Our data scientists have been very responsive and have had quick...

Jul 2025
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Director

Loyalty, Product

We do some predictions about unplanned hospitalizations. That is our primary model. We did an...

Jul 2025
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Director

Relationship, Value

There is a product that the vendor uses that is now going to be missing a couple of pieces because...

Jul 2025
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CEO/President

Loyalty, Product, Value

We are doing more this year than we were last year. Risk stratification of our population has been a...

Jun 2025
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CEO/President

Relationship

Generally, the vendor's innovation is helpful when it comes to launching new things and keeping...

Jun 2025
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CEO/President

Product

The depth and breadth of the system's data sources come from what the system is able to tap into....

Jun 2025
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Analyst/Coordinator

Operations, Product

The technical implementation of Healthcare’s Data Science Platform is solid. But like with most AI...

Jun 2025
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Analyst/Coordinator

Operations, Product

Integration is usually a very large hurdle, and I don't think it is so easy to push our internal...

Jun 2025
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Analyst/Coordinator

Relationship

We have vendor executive involvement from ClosedLoop when it is time to re-sign the contract, but...

Jun 2025
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Analyst/Coordinator

Product

ClosedLoop gives us good information, but it is hard to act on. We used to tackle broad problems,...

Jun 2025
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Analyst/Coordinator

Product

Healthcare's Data Science Platform is branded as an AI product, and we are not using it as an AI...

Jun 2025
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Analyst/Coordinator

Loyalty

We need to evaluate how the product compares to others in the space. If we find a more...

Jun 2025
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Analyst/Coordinator

Product

The Healthcare's Data Science Platform works technically, but operationally, there are some...

Jun 2025
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Analyst/Coordinator

Product, Value

Healthcare’s Data Science Platform is expensive. We have learned a lot, and there are a lot of...

Jun 2025
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Analyst/Coordinator

Loyalty, Product

I could go to any machine-learning vendor and face the same core issue that we have with ClosedLoop....

Jun 2025
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Analyst/Coordinator

Relationship

ClosedLoop has always done what they say they are going to do. They do a good job. We have a...

Jun 2025
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Analyst/Coordinator

Loyalty, Product, Value

Right now, ClosedLoop gives us a couple of things through their platform, and there is one part that...

Jun 2025
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Analyst/Coordinator

Product

I have been impressed with Healthcare’s Data Science Platform. It is effectively a machine-learning...

Jun 2025
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Analyst/Coordinator

Operations

I have actually been pretty pleased with the training from ClosedLoop. I have even had ClosedLoop...

Jun 2025
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Analyst/Coordinator

Operations, Product

What is hard to get our heads around is not the product per se. With this solution, we are really...

May 2025
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Analyst/Coordinator

Relationship

ClosedLoop has all kinds of flexibility, and their solution will do what we want it to. I can...

May 2025
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Analyst/Coordinator

Value

When it comes to the vendor avoiding charging for every little thing, there was basically one...

May 2025
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VP/Other Executive

Product

I would recommend ClosedLoop to anyone, but I would be more enthusiastic about recommending them to...

Sep 2024
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VP/Other Executive

Relationship, Value

ClosedLoop is very good and very collaborative. I really like them. They were very helpful in...

Sep 2024
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VP/Other Executive

Relationship

ClosedLoop isn’t sitting on their laurels. They aren’t just going to keep on doing what they are...

Sep 2024
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VP/Other Executive

Relationship, Product

Healthcare’s Data Science Platform has a feature library that works really well. ClosedLoop hosts...

Sep 2024
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VP/Other Executive

Loyalty, Product

Going forward, as ClosedLoop works with bigger and bigger companies, they probably need a way to...

Sep 2024
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VP/Other Executive

Relationship

We have a tight relationship with the people who serve us, and ClosedLoop has dedicated service...

Sep 2024
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CMO

Value

ClosedLoop charges for every additional service, and I feel like they are trying to upgrade me or...

Sep 2024
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CMO

Relationship

ClosedLoop has not been proactive in their service. They have been working to make their service...

Sep 2024
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VP/Other Executive

Relationship, Product

ClosedLoop could try to factor in some more generative AI aspects to what they are doing because...

Jul 2024
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VP/Other Executive

Product, Value

I would encourage someone considering working with ClosedLoop to check them out and get a feel for...

Jul 2024
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VP/Other Executive

Relationship

The ClosedLoop team does a very good job of coming, sitting down, and strategizing with us on...

Jul 2024
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VP/Other Executive

Product, Value

We use Healthcare's Data Science Platform for care management–centric models that are driving more...

Jul 2024
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Analyst/Coordinator

Relationship, Operations

The meetings that we have had with the folks who are going to benefit from the data that the...

Jul 2024
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Analyst/Coordinator

Loyalty, Operations

The one question that we had after the initial evaluation of the product platform was when we were...

Jul 2024
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Analyst/Coordinator

Operations

The implementation has been unbelievably easy. ClosedLoop's documentation that they have provided to...

Jul 2024
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Analyst/Coordinator

Loyalty, Operations

Part of the initial implementation for ClosedLoop's system starts with our care coordination folks...

Jul 2024
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Analyst/Coordinator

Loyalty, Value

A few years ago, there was a movement inside our organization where we wanted to do some predictive...

Jul 2024
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Analyst/Coordinator

Loyalty

The term AI is being thrown around so carelessly right now that the management of expectations on...

Jul 2024
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CIO

Loyalty

In three to five years, we will still be with ClosedLoop only if we find new differentiators from...

Jul 2024
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CIO

Relationship

ClosedLoop is a partner that we stay in touch with regularly. We have a strong relationship when it...

Jul 2024
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CIO

Loyalty, Product, Value

ClosedLoop was an accelerant for us before we had our own strong data-science capabilities. As an...

Jul 2024
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