Healthcare’s Data Science Platform Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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COO

Relationship, Product

Things with ClosedLoop are great. At the moment, they are doing a good job supporting us. We are...

May 2024
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VP/Other Executive

Relationship

ClosedLoop has been and continues to be the best vendor I have ever worked with in my career. They...

Dec 2023
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Director

Loyalty, Product

We have had to do customizations to take the system's output and adjust it to our current processes....

Dec 2023
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Director

Relationship

ClosedLoop was very engaged with us. They did very collaborative work, took feedback exceptionally...

Dec 2023
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Director

Operations

The platform is a little advanced for the average user. The vendor might be able to improve their...

Dec 2023
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Director

Loyalty

The vendor's familiarity with our data was a major factor in our decision to choose the system. We...

Dec 2023
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VP/Other Executive

Relationship, Product

It would be advantageous for ClosedLoop to talk about some of the self-service models that they have...

Dec 2023
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VP/Other Executive

Product, Value

We use a predictive model from ClosedLoop, and we get tremendous value out of that particular model....

Dec 2023
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Analyst/Coordinator

Product

We would like either an easier export of results or more built-in data visualization tools to have...

Dec 2023
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Analyst/Coordinator

Product

We would like the product to have modeling techniques beyond what XGBoost does. Many organizations...

Dec 2023
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Analyst/Coordinator

Relationship

The ClosedLoop team provided specific case studies early in our engagement, and they were open about...

Dec 2023
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Analyst/Coordinator

Product

The platform is designed to ingest our data and give us the raw output without a hassle. When there...

Dec 2023
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Analyst/Coordinator

Loyalty, Operations

We liked the one-on-one training and immediate support. The tool is sophisticated; users should...

Dec 2023
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Analyst/Coordinator

Relationship

We like that ClosedLoop is a younger business and is receptive to feedback and willing to grow with...

Dec 2023
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Analyst/Coordinator

Product

We would like improved data connectors to more readily read information from and write information...

Dec 2023
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Director

Relationship, Operations

ClosedLoop is a great vendor partner. We have consistently had excellent customer service throughout...

Dec 2023
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Director

Loyalty

Next year, we are going to expand our use of Healthcare’s Data Science Platform. We started in what...

Dec 2023
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Director

Product

ClosedLoop’s portal could be improved. We don't use it much because we find it a bit cumbersome, so...

Dec 2023
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Director

Relationship

With ClosedLoop, we spent several months building a model that truly reflected the population we...

Dec 2023
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Director

Relationship, Product

ClosedLoop is doing a good job of helping us with true data science. Their solution comes with a...

Dec 2023
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Director

Product

With the vendor’s ability to incorporate AI into existing products and workflows, the AI doesn't...

Dec 2023
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Director

Relationship

ClosedLoop is really good at not just doing the AI work but also understanding how that works with...

Dec 2023
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Director

Culture, Loyalty, Product

Within the data science platform, there is something called a patient health finder in which we can...

Dec 2023
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Director

Relationship

ClosedLoop has been very gracious in working with us on many things. All of their support people...

Dec 2023
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CEO/President

Value

It is still early to see outcomes from the product, but I am very confident in our ROI analysis...

Dec 2023
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CEO/President

Relationship

The vendor’s support is in real time for us. We work very closely. We have structured meetings, and...

Dec 2023
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CEO/President

Loyalty, Relationship, Product

The market is so fast moving. But I would purchase ClosedLoop's product again and develop additional...

Dec 2023
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CEO/President

Loyalty, Product

In terms of interoperability and the vendor’s ability to be FHIR integrated, they are working on...

Dec 2023
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CEO/President

Product

The vendor has delivered ahead of schedule. We would not use ClosedLoop and continue to use them...

Dec 2023
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CEO/President

Culture, Value

The vendor is not breaking our bank. The vendor avoids charging for every little thing, but that is...

Dec 2023
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CEO/President

Operations

The ease of the implementation is because of what and how we implement. So we can take a set of...

Dec 2023
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Director

Operations

The only negative interaction we had with ClosedLoop was during the training for our data team on...

Dec 2023
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Director

Operations

The product is built for data scientists and their work, and there are parts that only the data...

Dec 2023
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Director

Product

We have some clients who have been impressed with the reports we are providing through ClosedLoop’s...

Dec 2023
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Director

Relationship

Everything I ask of ClosedLoop, they answer quickly and appropriately, and I have asked some...

Dec 2023
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VP/Other Executive

Loyalty

We have worked with ClosedLoop's AI solution for almost two years now, and overall, we have been...

Nov 2023
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Director

Relationship, Operations

For each AI model that we have created, we have gone through multiple validation strategy sessions...

Nov 2023
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Director

Relationship

ClosedLoop has always been very transparent, especially as we have built the models. The vendor is...

Nov 2023
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Director

Loyalty

If we are talking to payers about the product, we may talk about the predictive modeling initiative...

Nov 2023
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Director

Operations

The vendor provides definitions of risk factors, but sometimes the definitions are not intuitive...

Nov 2023
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Director

Product

ClosedLoop doesn’t fully integrate things with us. It would be great if they did, especially for the...

Nov 2023
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Director

Relationship

Our contacts at ClosedLoop are excellent and very quick. The vendor has brought high-level...

Nov 2023
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VP/Other Executive

Relationship

The vendor keeps most of their promises. They are a relatively smaller company, so sometimes some of...

Nov 2023
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VP/Other Executive

Product

One thing the vendor can work on is some integration with the EMR systems for workflows. That would...

Nov 2023
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VP/Other Executive

Value

The primary return on investment from the product is being more proactive in our intervention so...

Nov 2023
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VP/Other Executive

Relationship, Operations

ClosedLoopi has been a great partner; they are skilled at education and executing AI programs in...

Nov 2023
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CEO/President

Product

I would tell a peer considering ClosedLoop that they are going to get a tremendous experience with...

Sep 2023
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CEO/President

Relationship

ClosedLoop has continued to meet the expectations and deadlines we have set. The vendor is doing...

Sep 2023
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CEO/President

Operations

The handling of our unstructured data by ClosedLoop was a bit clunkier than we had hoped or...

Sep 2023
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CEO/President

Product

What is great about Healthcare’s Data Science Platform is that we have infinite research and...

Sep 2023
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Director

Value

Anytime we have asked for something additional or for assistance, we haven't seen nickel-and-diming...

Aug 2023
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Director

Relationship, Product

What we provide with our services is a bit different than what is provided by ClosedLoop's typical...

Aug 2023
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Director

Loyalty, Product

ClosedLoops’s responsiveness is excellent, and the overall product does exactly what is expected....

Aug 2023
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Director

Loyalty

What ClosedLoop offers not only replaced what we were previously using but also definitely enhanced...

Aug 2023
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Director

Relationship

We have not had a lot of interactions with the executives from ClosedLoop, but we definitely have...

Aug 2023
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Director

Loyalty, Product, Value

We use the system every single day for patient outcomes. We use it not only for patient care but...

Aug 2023
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Director

Relationship

ClosedLoop is our secret sauce. We have had a great experience with no complaints or issues. The...

Aug 2023
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Director

Relationship, Operations

Our current client manager has done really well in working with us and has taken care of us. Anytime...

Aug 2023
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VP/Other Executive

Product

There is nothing I could say that ClosedLoop hasn't done that I would expect them to do. But because...

Aug 2023
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VP/Other Executive

Relationship

When we need to talk to ClosedLoop, we just call, and they are available. I always view ClosedLoop’s...

Aug 2023
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VP/Other Executive

Relationship

ClosedLoop’s involvement is one of their strengths, and their executives communicate with us anytime...

Aug 2023
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VP/Other Executive

Relationship, Product

We are collaborating with ClosedLoop to make the results that we have transparent to people such as...

Aug 2023
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VP/Other Executive

Relationship, Product

From an ML perspective and in the healthcare space, ClosedLoop is really leading the way because...

Aug 2023
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VP/Other Executive

Relationship

There are some things that we ask ClosedLoop to do that we know can't be done immediately, and they...

Aug 2023
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VP/Other Executive

Relationship, Product

From a product perspective, ClosedLoop really does help us operationalize some models. ClosedLoop...

Aug 2023
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VP/Other Executive

Product

One thing I like about ClosedLoop is that they have started to add functionality for program...

Aug 2023
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VP/Other Executive

Product

An area of improvement for ClosedLoop is related to cloud storage, but it is more of an idea for the...

Aug 2023
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VP/Other Executive

Operations, Product

For some of our new data scientists, we face a little difficulty in getting them up to speed on...

Aug 2023
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VP/Other Executive

Relationship, Product

From a product perspective, ClosedLoop really helps us operationalize some things. They give us good...

Aug 2023
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VP/Other Executive

Product

One thing I like about ClosedLoop is that they have started to add functionalities for program...

Aug 2023
||
(0)
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VP/Other Executive

Product

One area for improvement that ClosedLoop has is related to cloud storage, but it is more of an idea...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

When we need to talk to the vendor, we can call them, and they are available. I always view...

Aug 2023
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(0)
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VP/Other Executive

Relationship

ClosedLoop's involvement is one of their strengths, and their executives communicate with us anytime...

Aug 2023
||
(0)
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VP/Other Executive

Operations, Product

With some of our new data scientists, we face a little difficulty in getting them up to speed on the...

Aug 2023
||
(0)
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VP/Other Executive

Product

There isn't anything that I expect ClosedLoop to do that they haven't done. Due to our integration...

Aug 2023
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VP/Other Executive

Relationship, Product

We are collaborating with ClosedLoop to make our results transparent to doctors, call-center staff...

Aug 2023
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VP/Other Executive

Relationship, Product

From an ML perspective, ClosedLoop is leading the way because they are building specific,...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

There are some things that we ask ClosedLoop to do that we know they can't do immediately, but they...

Aug 2023
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Director

Operations, Product

The only thing I would change with the product is that the vendor uses a proprietary query language,...

Aug 2023
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Director

Loyalty, Relationship, Product

Right now, ClosedLoop is continuing to take a look at innovations within the industry to see how...

Aug 2023
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Director

Relationship, Product

ClosedLoop’s customer success teams are healthcare specific, and they are often developing new...

Aug 2023
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Director

Relationship

We don't really have phone support with ClosedLoop, but we just need web support, and it is great....

Aug 2023
||
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Director

Loyalty, Product

Things have gone well with ClosedLoop, and the system continues to be our core development platform...

Aug 2023
||
(0)
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Director

Operations

When we onboard new people and ask for new licenses, ClosedLoop is always very proactive in telling...

Aug 2023
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Director

Loyalty, Product

As healthcare organizations, we are still struggling with what integration and interoperability...

Aug 2023
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Director

Loyalty, Relationship, Product

The emphasis on healthcare that ClosedLoop takes is key because a lot of their competitors have...

Aug 2023
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Director

Operations, Product

ClosedLoop’s front end is very intuitive, their web UI is really easy to navigate, and their API is...

Aug 2023
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CMO

Product, Value

Before we used ClosedLoop's system, we were using other algorithms for stratification. We were using...

Aug 2023
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CMO

Relationship

We are able to go to ClosedLoop and say we want to ask a new question. Just because someone is high...

Aug 2023
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(0)
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CMO

Product, Value

Before we used ClosedLoop's system, we were using other algorithms for stratification. We were using...

Aug 2023
||
(0)
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CMO

Relationship

We are able to go to ClosedLoop and say we want to ask a new question. Just because someone is high...

Aug 2023
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VP/Other Executive

Relationship

The only thing that stands out to me that the vendor could improve is recently they have had a bunch...

Jul 2023
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VP/Other Executive

Relationship, Value

The vendor is eager to work with us. They are really responsive. They give us any time that we need....

Jul 2023
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COO

Product

One initiative with ClosedLoop is focused on diagnostic result quality, and that involves using...

Jul 2023
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COO

Loyalty, Product

We had a complex clinical problem to solve, and we suspected AI might be the right tool. Once we...

Jul 2023
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COO

Product

One initiative with ClosedLoop is focused on diagnostic result quality, and that involves using...

Jul 2023
||
(0)
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COO

Loyalty, Product

We had a complex clinical problem to solve, and we suspected AI might be the right tool. Once we...

Jul 2023
||
(0)
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CEO/President

Loyalty, Product, Value

We plan on using ClosedLoop's system for our AI needs because of its utility and ease of use. It is...

Jun 2023
||
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CEO/President

Value

We like the output of the reports, and the product has commercial value to us. One of the reasons I...

Jun 2023
||
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CEO/President

Relationship, Product

Nothing has changed with ClosedLoop since last year, and that is a testament to the vendor. There is...

Jun 2023
||
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CEO/President

Relationship

There is no real support team from ClosedLoop. We reach out to our representative. We have had calls...

Jun 2023
||
(0)
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CEO/President

Loyalty, Loyalty, Product, Product, Value, Value

We plan on using ClosedLoop's system for our AI needs because of its utility and ease of use. It is...

Jun 2023
||
(0)
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CEO/President

Value, Value

We like the output of the reports, and the product has commercial value to us. One of the reasons I...

Jun 2023
||
(0)
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CEO/President

Relationship, Relationship, Product, Product

Nothing has changed with ClosedLoop since last year, and that is a testament to the vendor. There is...

Jun 2023
||
(0)
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CEO/President

Relationship, Relationship

There is no real support team from ClosedLoop. We reach out to our representative. We have had calls...

Jun 2023
||
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