Healthcare’s Data Science Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship, Value
We have a consistent price point with ClosedLoop, and we get a really high value from the solution....
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Loyalty, Product, Value
The solution has worked exactly as we expected. We have been able to generate savings within our...
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Relationship
ClosedLoop’s documentation and their ability to engage directly with people when we have questions...
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Relationship
There has been incredible executive engagement with ClosedLoop. They are in tune with what the...
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Product, Value
Someone implementing the solution should understand its capabilities and the outcomes of the...
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Relationship
ClosedLoop is very sensitive to what the market needs and where the puck is going. It is no surprise...
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Relationship
For the past several years, ClosedLoop has been a strong partner and has delivered a solid, reliable...
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Relationship, Value
One of the things that I appreciate most about ClosedLoop is that they keep all of their promises....
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Relationship, Product
I would absolutely hire ClosedLoop again for what we were originally doing with them. They are super...
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Product, Value
The solution offers everything we need to achieve our goals and outcomes. It has a pretty narrow set...
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Value
It isn't that ClosedLoop charges us for everything, but they charge us for any new products or...
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Product
At this point, we haven't really used the system's newer features because we are not providing the...
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Loyalty
We would buy ClosedLoop's product again in a heartbeat. It is consistent, accurate, and timely. That...
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Product
We want to break parts of the system down to disease-based reports. I am not sure of the merits of...
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Product
The vendor is very good about adding or deleting components from the system for us on short notice....
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Relationship
The vendor is fairly nimble and responsive. They build things, and they are very understanding. They...
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Relationship, Value
I think I get my money's worth from the system. The vendor is very good about communicating. I don't...
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Relationship, Product
We were a little frustrated last year because the vendor has had a lot of turnover with their data...
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Product
The solution itself is pretty easy to use, but there is some complexity. A nurse or an NP who is...
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Relationship
The vendor has been really nimble. Our data scientists have been very responsive and have had quick...
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Loyalty, Product
We do some predictions about unplanned hospitalizations. That is our primary model. We did an...
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Relationship, Value
There is a product that the vendor uses that is now going to be missing a couple of pieces because...
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Loyalty, Product, Value
We are doing more this year than we were last year. Risk stratification of our population has been a...
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Relationship
Generally, the vendor's innovation is helpful when it comes to launching new things and keeping...
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Product
The depth and breadth of the system's data sources come from what the system is able to tap into....
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Operations, Product
The technical implementation of Healthcare’s Data Science Platform is solid. But like with most AI...
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Operations, Product
Integration is usually a very large hurdle, and I don't think it is so easy to push our internal...
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Relationship
We have vendor executive involvement from ClosedLoop when it is time to re-sign the contract, but...
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Product
ClosedLoop gives us good information, but it is hard to act on. We used to tackle broad problems,...
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Product
Healthcare's Data Science Platform is branded as an AI product, and we are not using it as an AI...
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Loyalty
We need to evaluate how the product compares to others in the space. If we find a more...
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Product
The Healthcare's Data Science Platform works technically, but operationally, there are some...
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Product, Value
Healthcare’s Data Science Platform is expensive. We have learned a lot, and there are a lot of...
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Loyalty, Product
I could go to any machine-learning vendor and face the same core issue that we have with ClosedLoop....
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Relationship
ClosedLoop has always done what they say they are going to do. They do a good job. We have a...
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Loyalty, Product, Value
Right now, ClosedLoop gives us a couple of things through their platform, and there is one part that...
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Product
I have been impressed with Healthcare’s Data Science Platform. It is effectively a machine-learning...
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Operations
I have actually been pretty pleased with the training from ClosedLoop. I have even had ClosedLoop...
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Operations, Product
What is hard to get our heads around is not the product per se. With this solution, we are really...
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Relationship
ClosedLoop has all kinds of flexibility, and their solution will do what we want it to. I can...
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Value
When it comes to the vendor avoiding charging for every little thing, there was basically one...
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