Resolute Hospital Billing
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Functionality and Upgrades

The only thing I really do not like about the product is the reporting functionality. When we want...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Resolute Hospital Billing is a very robust system; the product has tons of functionality, and the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Epic does a pretty good job, but our goals are pretty lofty. The vendor has definitely improved, but...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

From a technology perspective, the value is there; the matter is just our organization's willingness...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Epic has awesome support, but I don't think the CEO of Epic would personally help me with anything....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, Epic's product is good. The vendor is constantly evolving things and wants to change the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am not happy with some of the changes Epic makes. The vendor wants to change the look of the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Upgrades are important, but it seems like sometimes the vendor's upgrades are a little much, to the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are things that we would think would be simple to get, such as reports and things like that,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Epic’s training needs to be something that can impact the front lines; the training could use some improvement....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic's product goes above and beyond what we have seen other systems do in terms of efficiency and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic allows providers' tools to do certain things relating to charging. From a compliance...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Epic's forte is their systems' hospital side. Their systems do a really good job with hospitals'...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The vendor has pivoted lately. They have a lot of very good training, and now they offer that...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The product is a little overpriced, but I would say that we definitely get what we pay for.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

A lot of the training with the system is done within our organization as opposed to within theirs....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Epic is always upgrading, but I don't think that they always make good decisions on some of the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I don't have direct access to work with Epic. The vendor has an online forum for users, and the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor does a great job of training the analysts to become Epic certified, and then we do our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There is always an opportunity for improvement in the billing world, and we are always looking at...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Resolute Hospital Billing is very robust. Our organization gets a lot of good data out of it. The...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Sales and Contracting

We know what the vendor is going to charge us and how they are going to charge us. The vendor is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The system works as intended. Sometimes the upgrades don’t feel like upgrades, but more often than...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

The team at Epic that we are working with knows what we are hoping to achieve. They let us know...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Epic’s upgrades are pretty smooth, and the system runs like iPhone software. The vendor has an...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Epic does surveys, and they respond to a great number of customers. They really are trying to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I have no idea what we are paying; I just know that the cost is astronomically huge. Epic's software...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, the product is reliable. It does what it is supposed to do. We have 99% uptime or more.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system works and is reliable. I would like it if the product had easier integration with payer...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Epic has a lot of brilliant code writers and software engineers, but they don't know anything about...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic was super helpful during the pandemic. They did some work for us at no charge. I have been...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic's system is expensive, so seeing an ROI from the system takes a long time.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Epic has done a lot better in the last few months at being proactive and communicating.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic is strong at delivering new technology. They have done a really good job of providing tools...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One drawback to Resolute Hospital Billing is that we have to rely on the IT team to make changes to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The Epic product is so huge and complicated, and it is not as intuitive as we would hope. I am still...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We enjoy the clear readability of the product, and the online documentation and support documents...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our experience with Epic is very good. Epic’s product is very thorough and very accurate. The vendor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Recently, on some of the projects we were coordinating on with Epic, they indicated that they didn't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Depending on the technical support person we are working with, they can be a bit compartmentalized,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic doesn’t make a lot of promises, but when Epic does make promises, the vendor keeps those promises....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Epic avoids nickel-and-diming. They even took price increases and some other things off the table...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The platform is pretty easy to use, and we have relatively good dashboarding.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

With Resolute Hospital Billing, there are always issues with capturing charges where a department...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We had deficiencies in our training because we did the training virtually, and we had some...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system is not as flexible or as advanced as we would like. There are a bunch of things I need,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Years ago, we were told that we were going to consolidate our systems with Epic and have one...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I am neutral about recommending Epic because I think success with the vendor is dependent on having...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is like Microsoft was in the '90s. I don't find that I have the influence that I would like to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

I don't know what the alternative is because Epic is the most ubiquitous platform in the country...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I don't like that Epic has less of a focus on the revenue cycle and more of a focus on hospitals and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

A deficiency we are experiencing is that Resolute Hospital Billing can be configured in almost any...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is invested, and they work with us as a partner. We get executive involvement when necessary...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The upgrade process and our implementation testing process with Epic is very tight and very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Epic is very focused on software functionality. If we do have issues or report a bug, I think their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have used old systems in the past, so it has been phenomenal to jump into this arena where things...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are happy with the support that we get from Epic. Epic is rock solid with their technical...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic has streamlined the registration process to make it easier. The vendor is adding some...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic monitors things to see where customers are using automation outside of Epic's software to try...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

There are a lot of APIs available through Epic’s App Orchard on the clinical side. But Epic hasn't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Epic needs to work on streamlining the system's workflows because that causes issues sometimes. If...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

A lot of the optimizations we ask Epic for are one or two upgrades away from us. I wish there were a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I am gung ho about Epic because they continue to be a good partner. Epic is great at being proactive....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Every once in a while, we need to do a check-in with Epic and let them know that there seems to be...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Sometimes Epic can be a little tone deaf if we aren't talking to the right person, but once we talk...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I am impressed with Epic. From a technical perspective, the vendor's database is fantastic. What the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

With the expense that we paid for Resolute Hospital Billing, we would love to be able to get rid of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

I am really impressed with how Epic is pushing to improve the overall patient financial experience....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I absolutely love Epic because they will work with us on getting things that we need if we think we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Epic will give us incentives for doing certain things, so they definitely avoid nickel-and-diming.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Epic is very responsive. When we put in tickets, we can get answers. If the support people don't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

For something that controls so much, Resolute Hospital Billing is streamlined in terms of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

The Epic platform is not as web based as other products, but it is migrating to a web-based...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s staff tends to promise things that are very difficult to deliver. For example, we implemented...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic needs better tips on where to find things under the system's new upgrade because my management...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am a little jaded after a recent implementation. My impression was that Epic’s clinical modules...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Epic doesn’t play well with others. With file transfers in the system, there are a lot of potential...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic delivers on what they tell us they are going to. The vendor's timelines are aggressive, and we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I like Resolute Hospital Billing because of the ease with which I can pull information. We knew what...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I meet with Epic frequently, and they are really good. Because they are a technology company,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product's design, stability, and reliability could be better.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we find one problem in Resolute Hospital Billing, we find five more after. With upgrades...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Resolute Hospital Billing works as it should if we set the software up right. We hesitate to go with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It doesn't seem like Epic has been delivering a lot of new things, and the vendor is just changing...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic's support people are responsive. The people we work with have the power to get answers....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

When we first started with the solution, our host site had some issues. They were like a parent with...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our experience with the solution has been very positive. There are a couple of folks at our host...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Resolute Hospital Billing works, and we are happy. Our revenue cycle performance is really good, and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is the real deal. They are visionary, focused, and driven. Epic always delivers, and they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like Epic's progressiveness in terms of improving workflows. The reporting is flexible; there are...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is ahead of our needs. We don’t have a lot of downtime. Epic is also improving their foundation...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Epic does a lot of interfacing with multiple vendors. We aren't stuck with just a few options to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic does exactly what we expect them to. We know exactly where to go in Resolute Hospital Billing...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic's support people have always been right there for us. They are very helpful, and they always...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is constantly working with us on possible improvements to the system. They are always looking...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

We have run into issues with the product that we have had to report after the fact. Sometimes when...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The product is working for us. Our issues have more to do with internal operations processes rather...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I am a big fan of Epic. Their software is the best in the market. Epic's functionality is very...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

In the last couple of years, Epic has done a much better job of taking needed improvements for both...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Resolute Hospital Billing is the best hospital revenue cycle system I have used. It is very...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system's professional billing component is integrated. It is siloed from the system's...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We feel like we constantly have to go back to Epic and ask for training on how new releases apply to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Epic is always delivering new technology. We get updates regularly.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Epic has so much training available. They have webinars all the time. The in-person training that my...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don’t know what we would do without Epic. Their R&D is impressive; Epic continues to develop, and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Some of the items on our Epic wish list are already in play. Epic is working to make the display...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic always provides us with opportunities to meet with their high-level staff.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Epic does charge us for certain things I don't think they should, like licensing for additional...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The Epic system is the best monolithic platform out there. It is the top integrated platform for a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Epic should do a better job at annual reviews of the organization to share what functionality is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I would emphatically say that I would buy Resolute Hospital Billing again. Whether we get our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

I have never been dissatisfied with what Epic has promised and delivered. The one thing that may...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Early on, we were charged a lot for the product because we had a lot of custom programming, but Epic...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

How we are impacted in our revenue cycle for the implementation would be different if we were just...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There is always room for enhancement. Epic has a good forum for us to input enhancements or things...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic has come a long way with their road maps. Now, we know what is coming where we used to not know....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Epic's system isn't the friendliest when it comes to plug-and-play things to keep things in one...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Epic has been losing a lot of staff lately, and that is getting to be problematic. The support teams...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We have received our money's worth. Resolute Hospital Billing is a very solid product that does...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor partnership is structurally sound. Epic has a model with resources that are partnered...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

My criticism is that it seems like the longer we are an Epic customer, the more we see resources...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic tends to lack clarity on exactly what is available in the version that we are implementing. So...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic has a very broad-based revenue cycle, but they need to go deeper into some of the different...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Epic needs to be better at working with providers to better build what we are asking for as opposed...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The ultimate key to any relationship is how well the vendor's support people are there for us and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Especially in terms of insurance follow-up, the tools that we have from a patient accounting...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product works as intended. There are always improvements that could be made, and Epic is well...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The solution development from Epic is probably slower than anybody would like, but everybody needs...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has been very responsive, proactive, and plugged in to all that has come through the pandemic...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Epic is in our long-term plans because Epic has become so embedded in everything we do, so it would...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The way payments are posted, reversed, and moved in Resolute Hospital Billing is very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

One thing that really sets Epic apart is the continuous improvement. The product keeps evolving, and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have Epic’s full suite from front to back, and the system is going quite well. We are in the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The application’s flexibility is its greatest strength. We can do so much with the system that we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic's organizational integration is weak. Oftentimes, when we need support for something, it is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

There is always something that we expect from the product, and Epic lets us know that feature...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is constantly changing the goalposts for the product. Training is always being dragged along...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The low ease of use for the end user is not actually a ding on Epic. The low ease of use is really...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are using Epic's software for estimates, but the estimate piece is something that Epic has really...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Epic's training is the best in the industry. I have been trained on a few other vendors' systems,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Epic could probably deliver new technology more quickly if we could take it more quickly.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The issues that we have aren't really because of the software. We have those issues because it is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We build all the contracts out in Epic's software as well as in third-party software with front-end...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have all of our contracts loaded into Epic's system. That was part of our initial ask so that we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we got on Epic's system years ago, it couldn’t do some of the Medicare reimbursement...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is really good about having relationships with their customers' CIOs. The vendor talks to the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Epic should try to have more people inside their organization that have actually done things in a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Epic has much of the market share in the patient accounting and patient management market. They are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Epic could have a more robust denials-management program. It would also be helpful if they were to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our patient accounting system is not very forgiving. It is mouse based, and there are not a lot of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Things are going well with Resolute Hospital Billing. We get outcomes from the product in terms of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One weakness of the product is the poor usability. The work in the product is not as streamlined as...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a unique and collaborative relationship with Epic, so we have a bit of insight not just into...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The solution is great. I wish that its professional billing worked more like its hospital billing....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Epic listens to us, takes our ideas, and implements those ideas. They do a really good job of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

With Resolute Hospital Billing, the things that Epic said were standard and easily implemented took...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are multiple ways of doing things in Resolute Hospital Billing, and not everybody does things...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic has their quarterly updates where they let us know what is coming, and we get documentation....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

Epic wants the perfect system where they don't have to fix anything or worry about it from day to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

There are things I would like to be different, and end users would probably like everything about...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

On the financial side, the Epic system is connected to our EMR. The front end drives the back end....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation of Resolute Hospital Billing went extremely well. Epic did a such a good job and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Epic is part of our long-term plans. It seems like once most organizations go to Epic, they never go...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Epic avoids charging for every little thing. Obviously, one of the prohibitive things about the Epic...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system is a broad, multifaceted tool that allows us to do just about anything we need. Some of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

The system is so big that sometimes there are a lot of positive features we don’t even know we could...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are a couple of items that Epic can't make modifications to. When I reach a dead end with an...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don’t deal with the executive level at Epic, but our account people do seem to have the power to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is a new feature coming out that is going to help us with some government regulations. Epic is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have never had any experience where Epic has promised me something that they haven't delivered. We...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The game changer for us with having Epic’s product has been being able to set up a single billing...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We can share information across our system as well as with other healthcare systems that are on the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic keeps their promises. It is hard to get Epic to promise things sometimes, but that is okay.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our experience with Resolute Hospital Billing has been good. It flows so much better than Resolute...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Resolute Hospital Billing does the majority of what we want it to do, but there are things we could...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic is right on target when it comes to delivering new technology, especially around any government...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the flexibility and different reporting capabilities in Resolute Hospital Billing....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I know Epic is working on this, but for productivity and quality, it would be great for the end...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would tell people to get the Epic system. It is the best that I have ever worked with. We can...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With the work queues in Resolute Hospital Billing, when we want certain columns, we can't easily...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic has the best system on the market. I would argue that there is no better vendor out there. Epic...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

If a patient has a medical record at another organization in our area that has Epic's system, Care...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

A lot of our patients are out of jobs thanks to the pandemic, and they want payment plans. Epic's...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Everything is good with Resolute Hospital Billing. The system works great compared to other systems...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

I like the availability of all the information. In other host systems, the information is more...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The only thing on our wish list for Epic is a change in the expected reimbursement functionality. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I haven't seen any new technology for Resolute Hospital Billing. Epic comes out with things and does...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

If I were giving someone insights about Resolute Hospital Billing, I would tell them that Epic's...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic is very effective at updating the system to keep in pace with current laws, functionality, and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have ongoing meetings at the executive level, so the executives are very engaged.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I would like to see more integration with web applications in Resolute Hospital Billing. Epic has a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic is outstanding from a support standpoint. With a lot of vendors, we get a customer service...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We would definitely buy Resolute Hospital Billing again. It has a very robust front end. The system...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic is very good from a support standpoint. We have a dedicated technical resource from Epic that I...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic updates the system on a quarterly basis, and the documentation and technical support are...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic moving to quarterly updates really helped our IT teams implement and be more successful.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We notice that Epic seems to delay the release of or updates when they don't need to. We ask for the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

A lot of times, the training comes from our internal teams. Epic gives us an update, but then they...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic is so expensive compared to other vendors.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

Resolute Hospital Billing is a complex system. Epic has done a good job of listening to and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

Epic's software is cumbersome in that it allows us the flexibility to create many work queues but...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

Epic has some canned reports from the revenue cycle dashboard that are very good. There is a lot of...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Before Resolute Hospital Billing, we were on another product, and the two products are very...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some things that are unique to our organization are not easy to deal with using the Epic solution....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Epic charges for little things. If we wanted to have Epic develop something, we would probably pay...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are still things that Epic could work in. They are a pretty big company, so many facilities...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Epic's financial products started us on our migration from another product to Epic. All the revenue...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Resolute Hospital Billing is intuitive in nature. When somebody is using it, it does a great job of...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

I thought Epic was a little slow to create capabilities for vaccine scheduling.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic does listen, and when I come to them with things we could try, they do it. If I say that I wish...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF