Resolute Hospital Billing
Filtered view: All
Subject Expert
Coray Tate
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
The only thing I really do not like about the product is the reporting functionality. When we want...
Login or Create an Account to see details.
Functionality and Upgrades
Resolute Hospital Billing is a very robust system; the product has tons of functionality, and the...
Login or Create an Account to see details.
Future Outlook
Epic does a pretty good job, but our goals are pretty lofty. The vendor has definitely improved, but...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
From a technology perspective, the value is there; the matter is just our organization's willingness...
Login or Create an Account to see details.
Other Observations & Comments
Epic has awesome support, but I don't think the CEO of Epic would personally help me with anything....
Login or Create an Account to see details.
Functionality and Upgrades
Overall, Epic's product is good. The vendor is constantly evolving things and wants to change the...
Login or Create an Account to see details.
Functionality and Upgrades
I am not happy with some of the changes Epic makes. The vendor wants to change the look of the...
Login or Create an Account to see details.
Functionality and Upgrades
Upgrades are important, but it seems like sometimes the vendor's upgrades are a little much, to the...
Login or Create an Account to see details.
Functionality and Upgrades
There are things that we would think would be simple to get, such as reports and things like that,...
Login or Create an Account to see details.
Implementation and Training
Epic’s training needs to be something that can impact the front lines; the training could use some improvement....
Login or Create an Account to see details.
Functionality and Upgrades
Epic's product goes above and beyond what we have seen other systems do in terms of efficiency and...
Login or Create an Account to see details.
Functionality and Upgrades
Epic allows providers' tools to do certain things relating to charging. From a compliance...
Login or Create an Account to see details.
Functionality and Upgrades
Epic's forte is their systems' hospital side. Their systems do a really good job with hospitals'...
Login or Create an Account to see details.
Implementation and Training
The vendor has pivoted lately. They have a lot of very good training, and now they offer that...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The product is a little overpriced, but I would say that we definitely get what we pay for.
Login or Create an Account to see details.
Implementation and Training
A lot of the training with the system is done within our organization as opposed to within theirs....
Login or Create an Account to see details.
Other Observations & Comments
Epic is always upgrading, but I don't think that they always make good decisions on some of the...
Login or Create an Account to see details.
Service and Support
I don't have direct access to work with Epic. The vendor has an online forum for users, and the...
Login or Create an Account to see details.
Implementation and Training
The vendor does a great job of training the analysts to become Epic certified, and then we do our...
Login or Create an Account to see details.
Functionality and Upgrades
There is always an opportunity for improvement in the billing world, and we are always looking at...
Login or Create an Account to see details.
Functionality and Upgrades
Resolute Hospital Billing is very robust. Our organization gets a lot of good data out of it. The...
Login or Create an Account to see details.
Sales and Contracting
We know what the vendor is going to charge us and how they are going to charge us. The vendor is...
Login or Create an Account to see details.
Functionality and Upgrades
The system works as intended. Sometimes the upgrades don’t feel like upgrades, but more often than...
Login or Create an Account to see details.
Service and Support
The team at Epic that we are working with knows what we are hoping to achieve. They let us know...
Login or Create an Account to see details.
Functionality and Upgrades
Epic’s upgrades are pretty smooth, and the system runs like iPhone software. The vendor has an...
Login or Create an Account to see details.
Technology
Epic does surveys, and they respond to a great number of customers. They really are trying to...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I have no idea what we are paying; I just know that the cost is astronomically huge. Epic's software...
Login or Create an Account to see details.
Functionality and Upgrades
Overall, the product is reliable. It does what it is supposed to do. We have 99% uptime or more.
Login or Create an Account to see details.
Functionality and Upgrades
The system works and is reliable. I would like it if the product had easier integration with payer...
Login or Create an Account to see details.
Lessons Learned
Epic has a lot of brilliant code writers and software engineers, but they don't know anything about...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic was super helpful during the pandemic. They did some work for us at no charge. I have been...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic's system is expensive, so seeing an ROI from the system takes a long time.
Login or Create an Account to see details.
Service and Support
Epic has done a lot better in the last few months at being proactive and communicating.
Login or Create an Account to see details.
Functionality and Upgrades
Epic is strong at delivering new technology. They have done a really good job of providing tools...
Login or Create an Account to see details.
Functionality and Upgrades
One drawback to Resolute Hospital Billing is that we have to rely on the IT team to make changes to...
Login or Create an Account to see details.
Functionality and Upgrades
The Epic product is so huge and complicated, and it is not as intuitive as we would hope. I am still...
Login or Create an Account to see details.
Functionality and Upgrades
We enjoy the clear readability of the product, and the online documentation and support documents...
Login or Create an Account to see details.
Functionality and Upgrades
Our experience with Epic is very good. Epic’s product is very thorough and very accurate. The vendor...
Login or Create an Account to see details.
Relationship
Recently, on some of the projects we were coordinating on with Epic, they indicated that they didn't...
Login or Create an Account to see details.
Service and Support
Depending on the technical support person we are working with, they can be a bit compartmentalized,...
Login or Create an Account to see details.
Relationship
Epic doesn’t make a lot of promises, but when Epic does make promises, the vendor keeps those promises....
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic avoids nickel-and-diming. They even took price increases and some other things off the table...
Login or Create an Account to see details.
Functionality and Upgrades
The platform is pretty easy to use, and we have relatively good dashboarding.
Login or Create an Account to see details.
Functionality and Upgrades
With Resolute Hospital Billing, there are always issues with capturing charges where a department...
Login or Create an Account to see details.
Other Observations & Comments
We had deficiencies in our training because we did the training virtually, and we had some...
Login or Create an Account to see details.
Functionality and Upgrades
The system is not as flexible or as advanced as we would like. There are a bunch of things I need,...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Years ago, we were told that we were going to consolidate our systems with Epic and have one...
Login or Create an Account to see details.
Other Observations & Comments
I am neutral about recommending Epic because I think success with the vendor is dependent on having...
Login or Create an Account to see details.
Relationship
Epic is like Microsoft was in the '90s. I don't find that I have the influence that I would like to...
Login or Create an Account to see details.
Interfacing and Integration
I don't know what the alternative is because Epic is the most ubiquitous platform in the country...
Login or Create an Account to see details.
Functionality and Upgrades
I don't like that Epic has less of a focus on the revenue cycle and more of a focus on hospitals and...
Login or Create an Account to see details.
Functionality and Upgrades
A deficiency we are experiencing is that Resolute Hospital Billing can be configured in almost any...
Login or Create an Account to see details.
Relationship
Epic is invested, and they work with us as a partner. We get executive involvement when necessary...
Login or Create an Account to see details.
Implementation and Training
The upgrade process and our implementation testing process with Epic is very tight and very...
Login or Create an Account to see details.
Functionality and Upgrades
Epic is very focused on software functionality. If we do have issues or report a bug, I think their...
Login or Create an Account to see details.
Functionality and Upgrades
I have used old systems in the past, so it has been phenomenal to jump into this arena where things...
Login or Create an Account to see details.
Relationship
We are happy with the support that we get from Epic. Epic is rock solid with their technical...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has streamlined the registration process to make it easier. The vendor is adding some...
Login or Create an Account to see details.
Functionality and Upgrades
Epic monitors things to see where customers are using automation outside of Epic's software to try...
Login or Create an Account to see details.
Other Observations & Comments
There are a lot of APIs available through Epic’s App Orchard on the clinical side. But Epic hasn't...
Login or Create an Account to see details.
Implementation and Training
Epic needs to work on streamlining the system's workflows because that causes issues sometimes. If...
Login or Create an Account to see details.
Service and Support
A lot of the optimizations we ask Epic for are one or two upgrades away from us. I wish there were a...
Login or Create an Account to see details.
Relationship
I am gung ho about Epic because they continue to be a good partner. Epic is great at being proactive....
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Every once in a while, we need to do a check-in with Epic and let them know that there seems to be...
Login or Create an Account to see details.
Relationship
Sometimes Epic can be a little tone deaf if we aren't talking to the right person, but once we talk...
Login or Create an Account to see details.
Other Observations & Comments
I am impressed with Epic. From a technical perspective, the vendor's database is fantastic. What the...
Login or Create an Account to see details.
Sales and Contracting
With the expense that we paid for Resolute Hospital Billing, we would love to be able to get rid of...
Login or Create an Account to see details.
Technology
I am really impressed with how Epic is pushing to improve the overall patient financial experience....
Login or Create an Account to see details.
Relationship
I absolutely love Epic because they will work with us on getting things that we need if we think we...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic will give us incentives for doing certain things, so they definitely avoid nickel-and-diming.
Login or Create an Account to see details.
Service and Support
Epic is very responsive. When we put in tickets, we can get answers. If the support people don't...
Login or Create an Account to see details.
Relationship
For something that controls so much, Resolute Hospital Billing is streamlined in terms of...
Login or Create an Account to see details.
Technology
The Epic platform is not as web based as other products, but it is migrating to a web-based...
Login or Create an Account to see details.
Relationship
Epic’s staff tends to promise things that are very difficult to deliver. For example, we implemented...
Login or Create an Account to see details.
Relationship
Epic needs better tips on where to find things under the system's new upgrade because my management...
Login or Create an Account to see details.
Functionality and Upgrades
I am a little jaded after a recent implementation. My impression was that Epic’s clinical modules...
Login or Create an Account to see details.
Interfacing and Integration
Epic doesn’t play well with others. With file transfers in the system, there are a lot of potential...
Login or Create an Account to see details.
Relationship
Epic delivers on what they tell us they are going to. The vendor's timelines are aggressive, and we...
Login or Create an Account to see details.
Functionality and Upgrades
I like Resolute Hospital Billing because of the ease with which I can pull information. We knew what...
Login or Create an Account to see details.
Relationship
I meet with Epic frequently, and they are really good. Because they are a technology company,...
Login or Create an Account to see details.
Functionality and Upgrades
The product's design, stability, and reliability could be better.
Login or Create an Account to see details.
Functionality and Upgrades
When we find one problem in Resolute Hospital Billing, we find five more after. With upgrades...
Login or Create an Account to see details.
Other Observations & Comments
Resolute Hospital Billing works as it should if we set the software up right. We hesitate to go with...
Login or Create an Account to see details.
Functionality and Upgrades
It doesn't seem like Epic has been delivering a lot of new things, and the vendor is just changing...
Login or Create an Account to see details.
Service and Support
Epic's support people are responsive. The people we work with have the power to get answers....
Login or Create an Account to see details.
Other Observations & Comments
When we first started with the solution, our host site had some issues. They were like a parent with...
Login or Create an Account to see details.
Relationship
Our experience with the solution has been very positive. There are a couple of folks at our host...
Login or Create an Account to see details.
Functionality and Upgrades
Resolute Hospital Billing works, and we are happy. Our revenue cycle performance is really good, and...
Login or Create an Account to see details.
Relationship
Epic is the real deal. They are visionary, focused, and driven. Epic always delivers, and they...
Login or Create an Account to see details.
Functionality and Upgrades
I like Epic's progressiveness in terms of improving workflows. The reporting is flexible; there are...
Login or Create an Account to see details.
Relationship
Epic is ahead of our needs. We don’t have a lot of downtime. Epic is also improving their foundation...
Login or Create an Account to see details.
Interfacing and Integration
Epic does a lot of interfacing with multiple vendors. We aren't stuck with just a few options to...
Login or Create an Account to see details.
Functionality and Upgrades
Epic does exactly what we expect them to. We know exactly where to go in Resolute Hospital Billing...
Login or Create an Account to see details.
Service and Support
Epic's support people have always been right there for us. They are very helpful, and they always...
Login or Create an Account to see details.
Relationship
Epic is constantly working with us on possible improvements to the system. They are always looking...
Login or Create an Account to see details.
Other Observations & Comments
We have run into issues with the product that we have had to report after the fact. Sometimes when...
Login or Create an Account to see details.
Functionality and Upgrades
The product is working for us. Our issues have more to do with internal operations processes rather...
Login or Create an Account to see details.
Functionality and Upgrades
I am a big fan of Epic. Their software is the best in the market. Epic's functionality is very...
Login or Create an Account to see details.
Functionality and Upgrades
In the last couple of years, Epic has done a much better job of taking needed improvements for both...
Login or Create an Account to see details.
Functionality and Upgrades
Resolute Hospital Billing is the best hospital revenue cycle system I have used. It is very...
Login or Create an Account to see details.
Functionality and Upgrades
The system's professional billing component is integrated. It is siloed from the system's...
Login or Create an Account to see details.
Implementation and Training
We feel like we constantly have to go back to Epic and ask for training on how new releases apply to...
Login or Create an Account to see details.
Service and Support
Epic is always delivering new technology. We get updates regularly.
Login or Create an Account to see details.
Implementation and Training
Epic has so much training available. They have webinars all the time. The in-person training that my...
Login or Create an Account to see details.
Relationship
I don’t know what we would do without Epic. Their R&D is impressive; Epic continues to develop, and...
Login or Create an Account to see details.
Future Outlook
Some of the items on our Epic wish list are already in play. Epic is working to make the display...
Login or Create an Account to see details.
Relationship
Epic always provides us with opportunities to meet with their high-level staff.
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic does charge us for certain things I don't think they should, like licensing for additional...
Login or Create an Account to see details.
Implementation and Training
The Epic system is the best monolithic platform out there. It is the top integrated platform for a...
Login or Create an Account to see details.
Service and Support
Epic should do a better job at annual reviews of the organization to share what functionality is...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I would emphatically say that I would buy Resolute Hospital Billing again. Whether we get our...
Login or Create an Account to see details.
Lessons Learned
I have never been dissatisfied with what Epic has promised and delivered. The one thing that may...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Early on, we were charged a lot for the product because we had a lot of custom programming, but Epic...
Login or Create an Account to see details.
Implementation and Training
How we are impacted in our revenue cycle for the implementation would be different if we were just...
Login or Create an Account to see details.
Functionality and Upgrades
There is always room for enhancement. Epic has a good forum for us to input enhancements or things...
Login or Create an Account to see details.
Relationship
Epic has come a long way with their road maps. Now, we know what is coming where we used to not know....
Login or Create an Account to see details.
Interfacing and Integration
Epic's system isn't the friendliest when it comes to plug-and-play things to keep things in one...
Login or Create an Account to see details.
Service and Support
Epic has been losing a lot of staff lately, and that is getting to be problematic. The support teams...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have received our money's worth. Resolute Hospital Billing is a very solid product that does...
Login or Create an Account to see details.
Relationship
The vendor partnership is structurally sound. Epic has a model with resources that are partnered...
Login or Create an Account to see details.
Relationship
My criticism is that it seems like the longer we are an Epic customer, the more we see resources...
Login or Create an Account to see details.
Relationship
Epic tends to lack clarity on exactly what is available in the version that we are implementing. So...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has a very broad-based revenue cycle, but they need to go deeper into some of the different...
Login or Create an Account to see details.
Technology
Epic needs to be better at working with providers to better build what we are asking for as opposed...
Login or Create an Account to see details.
Service and Support
The ultimate key to any relationship is how well the vendor's support people are there for us and...
Login or Create an Account to see details.
Functionality and Upgrades
Especially in terms of insurance follow-up, the tools that we have from a patient accounting...
Login or Create an Account to see details.
Functionality and Upgrades
The product works as intended. There are always improvements that could be made, and Epic is well...
Login or Create an Account to see details.
Relationship
The solution development from Epic is probably slower than anybody would like, but everybody needs...
Login or Create an Account to see details.
Relationship
Epic has been very responsive, proactive, and plugged in to all that has come through the pandemic...
Login or Create an Account to see details.
Future Outlook
Epic is in our long-term plans because Epic has become so embedded in everything we do, so it would...
Login or Create an Account to see details.
Functionality and Upgrades
The way payments are posted, reversed, and moved in Resolute Hospital Billing is very...
Login or Create an Account to see details.
Technology
One thing that really sets Epic apart is the continuous improvement. The product keeps evolving, and...
Login or Create an Account to see details.
Functionality and Upgrades
We have Epic’s full suite from front to back, and the system is going quite well. We are in the...
Login or Create an Account to see details.
Functionality and Upgrades
The application’s flexibility is its greatest strength. We can do so much with the system that we...
Login or Create an Account to see details.
Relationship
Epic's organizational integration is weak. Oftentimes, when we need support for something, it is...
Login or Create an Account to see details.
Other Observations & Comments
There is always something that we expect from the product, and Epic lets us know that feature...
Login or Create an Account to see details.
Relationship
Epic is constantly changing the goalposts for the product. Training is always being dragged along...
Login or Create an Account to see details.
Functionality and Upgrades
The low ease of use for the end user is not actually a ding on Epic. The low ease of use is really...
Login or Create an Account to see details.
Functionality and Upgrades
We are using Epic's software for estimates, but the estimate piece is something that Epic has really...
Login or Create an Account to see details.
Implementation and Training
Epic's training is the best in the industry. I have been trained on a few other vendors' systems,...
Login or Create an Account to see details.
Other Observations & Comments
Epic could probably deliver new technology more quickly if we could take it more quickly.
Login or Create an Account to see details.
Functionality and Upgrades
The issues that we have aren't really because of the software. We have those issues because it is...
Login or Create an Account to see details.
Functionality and Upgrades
We build all the contracts out in Epic's software as well as in third-party software with front-end...
Login or Create an Account to see details.
Functionality and Upgrades
We have all of our contracts loaded into Epic's system. That was part of our initial ask so that we...
Login or Create an Account to see details.
Relationship
When we got on Epic's system years ago, it couldn’t do some of the Medicare reimbursement...
Login or Create an Account to see details.
Relationship
Epic is really good about having relationships with their customers' CIOs. The vendor talks to the...
Login or Create an Account to see details.
Other Observations & Comments
Epic should try to have more people inside their organization that have actually done things in a...
Login or Create an Account to see details.
Other Observations & Comments
Epic has much of the market share in the patient accounting and patient management market. They are...
Login or Create an Account to see details.
Functionality and Upgrades
Epic could have a more robust denials-management program. It would also be helpful if they were to...
Login or Create an Account to see details.
Functionality and Upgrades
Our patient accounting system is not very forgiving. It is mouse based, and there are not a lot of...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Things are going well with Resolute Hospital Billing. We get outcomes from the product in terms of...
Login or Create an Account to see details.
Functionality and Upgrades
One weakness of the product is the poor usability. The work in the product is not as streamlined as...
Login or Create an Account to see details.
Relationship
We have a unique and collaborative relationship with Epic, so we have a bit of insight not just into...
Login or Create an Account to see details.
Functionality and Upgrades
The solution is great. I wish that its professional billing worked more like its hospital billing....
Login or Create an Account to see details.
Service and Support
Epic listens to us, takes our ideas, and implements those ideas. They do a really good job of...
Login or Create an Account to see details.
Interfacing and Integration
With Resolute Hospital Billing, the things that Epic said were standard and easily implemented took...
Login or Create an Account to see details.
Functionality and Upgrades
There are multiple ways of doing things in Resolute Hospital Billing, and not everybody does things...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has their quarterly updates where they let us know what is coming, and we get documentation....
Login or Create an Account to see details.
Lessons Learned
Epic wants the perfect system where they don't have to fix anything or worry about it from day to...
Login or Create an Account to see details.
Other Observations & Comments
There are things I would like to be different, and end users would probably like everything about...
Login or Create an Account to see details.
Interfacing and Integration
On the financial side, the Epic system is connected to our EMR. The front end drives the back end....
Login or Create an Account to see details.
Implementation and Training
The implementation of Resolute Hospital Billing went extremely well. Epic did a such a good job and...
Login or Create an Account to see details.
Future Outlook
Epic is part of our long-term plans. It seems like once most organizations go to Epic, they never go...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic avoids charging for every little thing. Obviously, one of the prohibitive things about the Epic...
Login or Create an Account to see details.
Functionality and Upgrades
The system is a broad, multifaceted tool that allows us to do just about anything we need. Some of...
Login or Create an Account to see details.
Lessons Learned
The system is so big that sometimes there are a lot of positive features we don’t even know we could...
Login or Create an Account to see details.
Relationship
There are a couple of items that Epic can't make modifications to. When I reach a dead end with an...
Login or Create an Account to see details.
Relationship
We don’t deal with the executive level at Epic, but our account people do seem to have the power to...
Login or Create an Account to see details.
Functionality and Upgrades
There is a new feature coming out that is going to help us with some government regulations. Epic is...
Login or Create an Account to see details.
Relationship
I have never had any experience where Epic has promised me something that they haven't delivered. We...
Login or Create an Account to see details.
Functionality and Upgrades
The game changer for us with having Epic’s product has been being able to set up a single billing...
Login or Create an Account to see details.
Interfacing and Integration
We can share information across our system as well as with other healthcare systems that are on the...
Login or Create an Account to see details.
Relationship
Epic keeps their promises. It is hard to get Epic to promise things sometimes, but that is okay.
Login or Create an Account to see details.
Functionality and Upgrades
Our experience with Resolute Hospital Billing has been good. It flows so much better than Resolute...
Login or Create an Account to see details.
Implementation and Training
Resolute Hospital Billing does the majority of what we want it to do, but there are things we could...
Login or Create an Account to see details.
Service and Support
Epic is right on target when it comes to delivering new technology, especially around any government...
Login or Create an Account to see details.
Functionality and Upgrades
I like the flexibility and different reporting capabilities in Resolute Hospital Billing....
Login or Create an Account to see details.
Functionality and Upgrades
I know Epic is working on this, but for productivity and quality, it would be great for the end...
Login or Create an Account to see details.
Functionality and Upgrades
I would tell people to get the Epic system. It is the best that I have ever worked with. We can...
Login or Create an Account to see details.
Relationship
With the work queues in Resolute Hospital Billing, when we want certain columns, we can't easily...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic has the best system on the market. I would argue that there is no better vendor out there. Epic...
Login or Create an Account to see details.
Interfacing and Integration
If a patient has a medical record at another organization in our area that has Epic's system, Care...
Login or Create an Account to see details.
Functionality and Upgrades
A lot of our patients are out of jobs thanks to the pandemic, and they want payment plans. Epic's...
Login or Create an Account to see details.
Functionality and Upgrades
Everything is good with Resolute Hospital Billing. The system works great compared to other systems...
Login or Create an Account to see details.
Interfacing and Integration
I like the availability of all the information. In other host systems, the information is more...
Login or Create an Account to see details.
Functionality and Upgrades
The only thing on our wish list for Epic is a change in the expected reimbursement functionality. We...
Login or Create an Account to see details.
Other Observations & Comments
I haven't seen any new technology for Resolute Hospital Billing. Epic comes out with things and does...
Login or Create an Account to see details.
Lessons Learned
If I were giving someone insights about Resolute Hospital Billing, I would tell them that Epic's...
Login or Create an Account to see details.
Functionality and Upgrades
Epic is very effective at updating the system to keep in pace with current laws, functionality, and...
Login or Create an Account to see details.
Relationship
We have ongoing meetings at the executive level, so the executives are very engaged.
Login or Create an Account to see details.
Interfacing and Integration
I would like to see more integration with web applications in Resolute Hospital Billing. Epic has a...
Login or Create an Account to see details.
Service and Support
Epic is outstanding from a support standpoint. With a lot of vendors, we get a customer service...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We would definitely buy Resolute Hospital Billing again. It has a very robust front end. The system...
Login or Create an Account to see details.
Service and Support
Epic is very good from a support standpoint. We have a dedicated technical resource from Epic that I...
Login or Create an Account to see details.
Functionality and Upgrades
Epic updates the system on a quarterly basis, and the documentation and technical support are...
Login or Create an Account to see details.
Functionality and Upgrades
Epic moving to quarterly updates really helped our IT teams implement and be more successful.
Login or Create an Account to see details.
Relationship
We notice that Epic seems to delay the release of or updates when they don't need to. We ask for the...
Login or Create an Account to see details.
Other Observations & Comments
A lot of times, the training comes from our internal teams. Epic gives us an update, but then they...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic is so expensive compared to other vendors.
Login or Create an Account to see details.
Functionality and Upgrades
Resolute Hospital Billing is a complex system. Epic has done a good job of listening to and...
Login or Create an Account to see details.
Functionality and Upgrades
Epic's software is cumbersome in that it allows us the flexibility to create many work queues but...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has some canned reports from the revenue cycle dashboard that are very good. There is a lot of...
Login or Create an Account to see details.
Functionality and Upgrades
Before Resolute Hospital Billing, we were on another product, and the two products are very...
Login or Create an Account to see details.
Functionality and Upgrades
Some things that are unique to our organization are not easy to deal with using the Epic solution....
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic charges for little things. If we wanted to have Epic develop something, we would probably pay...
Login or Create an Account to see details.
Relationship
There are still things that Epic could work in. They are a pretty big company, so many facilities...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic's financial products started us on our migration from another product to Epic. All the revenue...
Login or Create an Account to see details.
Functionality and Upgrades
Resolute Hospital Billing is intuitive in nature. When somebody is using it, it does a great job of...
Login or Create an Account to see details.
Technology
I thought Epic was a little slow to create capabilities for vaccine scheduling.
Login or Create an Account to see details.
Relationship
Epic does listen, and when I come to them with things we could try, they do it. If I say that I wish...
Login or Create an Account to see details.
Preferences