Resolute Hospital Billing Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:39:10 AM and Model.EvProductId = 306

Commentary Summary

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User Commentary

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CIO

Implementation and Training

The first go-live with Epic was kind of rough. The next few go-lives were unbelievably clean. They...

Aug 2020
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VP/Other Executive

Lessons Learned

I haven’t used Epic's phone and web support much, but depending on what we are looking for, they can...

Aug 2020
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Manager

Relationship

Epic is not so proactive. We usually have to initiate things. Every year, customers provide...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I think we are receiving our money’s worth. I haven’t heard anyone talk about wanting to get rid of...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We are not purchasing outside technologies to fill unexpected gaps. We are getting rid of outside...

Aug 2020
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VP/Other Executive

Interfacing and Integration

My score for Epic supporting our integration is slightly lower only because of the type of facility...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Our satisfaction will probably go up to the highest score in a year from now. There needs to be more...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Epic seems to have actually been in the PA space. Typically, PA software is written by people who...

Aug 2020
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Manager

Service and Support

I would recommend Resolute Hospital Billing because it is user friendly. We have a good team of...

Aug 2020
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VP/Other Executive

Service and Support

Epic did a pretty good job of supporting us during the COVID-19 crisis. They did the right things.

Aug 2020
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VP/Other Executive

Lessons Learned

Epic keeps all of their promises, but I wish that their promises were a little different. They are...

Aug 2020
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VP/Other Executive

Implementation and Training

I don’t feel like we really received training from Epic. That is their model, so we didn't receive...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We get the sense that the ease of use of the system is going to be enhanced with new upgrades, but...

Aug 2020
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Manager

Functionality and Upgrades

Epic is always trying to add more automation and technology, but sometimes the updates fall short or...

Aug 2020
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Manager

Lessons Learned

Epic has been great at supporting us through COVID-19. They have provided us with analytical...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

One of my pet peeves with Epic is that they can do what we want them to do for a small nominal fee.

Aug 2020
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VP/Other Executive

Service and Support

I want Epic to be a little more proactive in helping me resolve problems. We are putting in a new...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Epic needs operational experience. It is one thing to say that Epic has a report for something but...

Aug 2020
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VP/Other Executive

Service and Support

When we went live with Epic's system, I went to a meeting, and a 25-year-old stood up at the front...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

People knew we were getting ready to go live, and they looked at me and told me that if the...

Aug 2020
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VP/Other Executive

Service and Support

Epic's support through COVID-19 has been excellent. They have been providing information and care...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We don't have much to do with cash trending. We look at net A/R days on a daily basis, and we are...

Jul 2020
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VP/Other Executive

Relationship

We have developers on-site when we need them. Epic has a model where we are assigned a technical...

Jul 2020
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VP/Other Executive

Interfacing and Integration

We have a completely integrated system. We leverage Epic and like all of their products. Over the...

Jul 2020
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Director

Relationship

Our operations folks would say our Epic technology is working very well for them. It largely meets...

Jul 2020
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Director

Other Observations & Comments

Epic would certainly participate in implementing things just like they do with all their new...

Jul 2020
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Director

Relationship

Epic should work with some of their legacy clients to help them get closer to the foundation because...

Jul 2020
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Director

Interfacing and Integration

In general, integrating Epic with large vendors is not that difficult because they typically have...

Jul 2020
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CFO

Functionality and Upgrades

I have been happy with the billing. We can send out one statement to our customers for outpatient...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We used a system from our other vendor, but we got rid of it because Epic’s system does everything...

Jul 2020
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VP/Other Executive

Technology

Our A/R days are better than they have ever been. The system does a great job. I can pull a report...

Jul 2020
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VP/Other Executive

Service and Support

I don’t know of any promises that Epic has broken. We may have figured out better ways to do things,...

Jul 2020
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VP/Other Executive

Service and Support

I can always think of something I want the system to do, but the functionality meets my needs. Some...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Epic is not cheap, but I am so pleased with our revenue cycle. We don’t outsource a lot. Our results...

Jul 2020
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Manager

Functionality and Upgrades

I like the solution; it is good. The system that I came out of was an archaic system, so compared to...

Jul 2020
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Manager

Functionality and Upgrades

As far as the reporting goes, everything is siloed. I wish that I could go out and run a report on...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Epic is trying to innovate a lot. As they move to their quarterly release model, there are a few...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The performance of Resolute Hospital Billing isn't favorable in terms of the A/R days trending. Epic...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

I would like more focus on things related to denials, including the initial preregistration process...

Jul 2020
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VP/Other Executive

Service and Support

I would say that Epic doesn't make promises. But they did roll out some things that were required...

Jul 2020
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Director

Other Observations & Comments

The cash trending piece is pretty good, but the function hasn't been live for incredibly long. And...

Jul 2020
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Director

Functionality and Upgrades

Resolute Hospital Billing is a little clunky from a user interface standpoint. Epic is working on...

Jul 2020
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Director

ROI / Cost (care and feeding)

Epic is so expensive, but there isn't a second option that is anywhere close to Epic. Value is...

Jul 2020
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Director

Relationship

I like Epic a lot. They do try to listen to their customers. I have a really good relationship with...

Jul 2020
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Director

Service and Support

Epic is bringing back the Revenue Cycle Buddy system. Through our implementation and then afterward,...

Jul 2020
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Director

Future Outlook

Overall, Epic has a lot of good tools. Some of their newer modules could be improved, but Epic has...

Jul 2020
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Director

Functionality and Upgrades

One of our guiding principles when we went to Epic was that if Epic's software had a functionality...

Jul 2020
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Manager

Functionality and Upgrades

I am a huge fan of Epic. They are fantastic from a CDM standpoint. They had some trouble with...

Jul 2020
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Manager

Functionality and Upgrades

What makes Epic stand out is the product itself. Everything else is great, but we care the most...

Jul 2020
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Manager

Functionality and Upgrades

When a patient comes in for a service, he or she gets a specific hospital account that may contain...

Jul 2020
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Manager

Service and Support

We have a new support person. Our team goes to the technical support people, and our team members...

Jul 2020
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Manager

Functionality and Upgrades

The system has a lot of reporting metrics that can track cash payments and cash trending. The vendor...

Jul 2020
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Manager

Functionality and Upgrades

From a revenue cycle perspective, I love the system. It is an awesome system. It is very complex but...

Jul 2020
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Manager

Interfacing and Integration

Clinical people struggle a little bit with integration. From a revenue cycle perspective, all of the...

Jul 2020
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Director

Functionality and Upgrades

The revenue cycle system is excellent. I trust the tools in the Epic system. The A/R tools are...

Jul 2020
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Director

Functionality and Upgrades

If I could enhance anything in the product, I would want the reporting features to be more robust...

Jul 2020
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Nurse

Functionality and Upgrades

Whenever we get the updates out for Resolute Hospital Billing, I would say they are consistent with...

Jun 2020
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Nurse

Service and Support

We have had to do some tweaking with DNFB trending, and with the help of Epic, we have gotten that...

Jun 2020
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Nurse

Service and Support

Epic stays engaged with us concerning all their products. Epic provides updates on whatever modules...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The tool is super easy to use. It is complex and offers a lot of different solutions to problems....

Jun 2020
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Analyst/Coordinator

Service and Support

Epic gets a perfect score for executive involvement. I absolutely love Epic's customer service...

Jun 2020
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VP/Other Executive

Relationship

We have all of the names of Epic's resources for our contact information, but we also have a revenue...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We are pretty current with the product. We are usually a few versions behind on the product...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The product is pretty darn expensive, and we have seen gaps with the staff-level performance,...

Jun 2020
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VP/Other Executive

Relationship

I would say that the vendor does keep their promises because I can't think of any examples where the...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Asking whether the vendor avoids nickel-and-diming is hysterical. That is a hard no. They charge us...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Epic provides a great system, and they are clearly dominating the industry. I would be surprised if...

Jun 2020
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Director

Interfacing and Integration

The integration with other bolt-on applications is very difficult and challenging. However, the...

Jun 2020
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Director

Relationship

Epic's executive involvement isn’t good. The people who make the decisions don’t interact with our...

Jun 2020
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Manager

Functionality and Upgrades

Epic isn’t going to meet my needs in my role. We had to get a third-party chargemaster maintenance...

May 2020
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Director

Functionality and Upgrades

Resolute Hospital Billing's work queue structure is very robust and easy for staff to learn. Epic...

May 2020
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VP/Other Executive

Interfacing and Integration

There are no concerns in terms of the product working as promoted. Epic is so supportive of our...

May 2020
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VP/Other Executive

Functionality and Upgrades

Epic’s system is very user friendly. It is very much a point-and-click system and is very...

May 2020
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VP/Other Executive

Service and Support

Epic’s ongoing support people are pretty much at our beck and call, and we have standing meetings...

May 2020
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VP/Other Executive

Functionality and Upgrades

Epic really excels at driving tangible outcomes. We think that they are best of breed in a lot of...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

This product is certainly not a cheap application, but it more than pays for itself. Epic is a bit...

May 2020
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VP/Other Executive

Service and Support

I certainly would buy the product again. Epic keeps their promises. From an R&D perspective, Epic is...

May 2020
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VP/Other Executive

Implementation and Training

Epic’s implementation services people were very supportive and responsive. Their user lab has a...

May 2020
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Manager

Interfacing and Integration

The staff has been very pleased with how easy Epic's system works and how quickly the information...

May 2020
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Manager

Functionality and Upgrades

Epic’s technology is awesome, user friendly, and well integrated. Epic is proactive. Epic's TS...

May 2020
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Manager

Implementation and Training

Implementing Resolute Hospital Billing was a month of craziness, but Epic absolutely provided us...

May 2020
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Director

Service and Support

From a revenue cycle standpoint, Epic has done well to support us through COVID-19. We get all of...

May 2020
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Director

Other Observations & Comments

Our conversation has been really smooth in terms of disruption to our A/R and business. We have...

May 2020