Resolute Hospital Billing Commentary
Filtered view: All
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Epic is still the only really integrated EHR suite out there, and that is a blessing and a curse....
Login or Create an Account to see details.
Relationship, Product
Epic is not listening to their customers as much as they should be. Epic has grown so much. They are...
Login or Create an Account to see details.
Relationship
Epic is very responsive. For example, we recently had an issue, and they had every technical...
Login or Create an Account to see details.
Value
Epic continues to tick me off. Unexpectedly, Epic is starting to nickel-and-dime on everything....
Login or Create an Account to see details.
Product
Epic’s upgrades are not well tested anymore. We end up with lots of things that didn't happen...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic has fewer experienced analysts, and I think they are stretched very thin. Epic tries to go very...
Login or Create an Account to see details.
Product
I love the system's dashboards. I can dig into the things I see on the dashboard and get reports...
Login or Create an Account to see details.
Relationship, Product
One of my pet peeves with Epic is when they change things with quarterly updates. I feel like users...
Login or Create an Account to see details.
Culture, Value
With Epic, we charge a lot for every little thing. It would be better if Epic could bundle some...
Login or Create an Account to see details.
Loyalty, Product
Obviously, the system is doing what we need it to do, or else we wouldn't have it. We have no choice...
Login or Create an Account to see details.
Relationship
We all have things that we don't like or that we like better. But for what the system is, it does...
Login or Create an Account to see details.
Relationship
We get pretty fast resolutions with Epic. We also have a helpline that we can go directly to. Plus,...
Login or Create an Account to see details.
Operations
Our implementation with Epic was pretty much seamless. They were really on the ball and had people...
Login or Create an Account to see details.
Relationship, Operations, Product, Value
Resolute Hospital Billing is so much better than the solution that we had in the past. We are able...
Login or Create an Account to see details.
Product
Some of the system's denial dashboards could use more drilling options. We can use Slicer Dicer, but...
Login or Create an Account to see details.
Operations, Product
Epic has a tool called Payer Platform, but I think that tool is slow to implement. When I went to a...
Login or Create an Account to see details.
Product
I like the dashboards in Resolute Hospital Billing. We can drill into those. The system has a lot of...
Login or Create an Account to see details.
Product
When Resolute Hospital Billing goes down, it usually comes back up pretty quickly.
Login or Create an Account to see details.
Loyalty, Product
I would like to see more integration between Resolute Hospital Billing and other Epic applications....
Login or Create an Account to see details.
Product
When it comes to reporting, I think that Epic has done a lot of good development for Slicer Dicer....
Login or Create an Account to see details.
Operations
The training is mostly up to the team to take advantage of. Epic offers all kinds of training. They...
Login or Create an Account to see details.
Product
We lost some folks due to Resolute Hospital Billing’s ease of use. They needed to go. However, Epic...
Login or Create an Account to see details.
Product
With Resolute Hospital Billing, I like the work queues. And I like the fact that we can pretty much...
Login or Create an Account to see details.
Relationship
Epic is pretty good about proactive service. We can work with all different levels at Epic to solve...
Login or Create an Account to see details.
Operations
Initially, when we rolled out the system, the training from Epic was more robust. Over time, and...
Login or Create an Account to see details.
Product
I would like to see a better interaction between Resolute Hospital Billing and Resolute Professional...
Login or Create an Account to see details.
Operations
Epic doesn't provide ongoing training. Users have to get that training themselves. The information...
Login or Create an Account to see details.
Product
The system meets all of our needs. However, I wish it had more automatic content, like edits and...
Login or Create an Account to see details.
Relationship
Epic is very good at creating a vision. In Epic's visions, they are always moving forward....
Login or Create an Account to see details.
Operations, Product
The system is customizable. The hard part is that Epic just gives organizations the base. Everything...
Login or Create an Account to see details.
Product
I would recommend Resolute Hospital Billing. It is much better than what we had before. Resolute...
Login or Create an Account to see details.
Culture
We haven't yet realized the full potential of what Epic has to offer. A while ago, we realized that...
Login or Create an Account to see details.
Relationship
We have a very good relationship with our support teams and technical support people.
Login or Create an Account to see details.
Product
The system's reports are great.
Login or Create an Account to see details.
Product
We were able to put all of our claims from both our hospital and physician sides on one bill. We can...
Login or Create an Account to see details.
Relationship, Product
We can get in contact with Epic. There are certain things that Resolute Hospital Billing can and...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is already working on optimization for their financial assistance module. I would like to see a...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is constantly reinventing themselves and trying to be on the cutting edge for hospital billing...
Login or Create an Account to see details.
Product
It might sound a little cliché, but we like pretty much everything about Resolute Hospital Billing....
Login or Create an Account to see details.
Operations, Value
I would definitely recommend Resolute Hospital Billing. If an organization can afford this Cadillac...
Login or Create an Account to see details.
Relationship, Operations
My recommendations for Epic are less about the program and more about their technical support...
Login or Create an Account to see details.
Operations
Epic is doing everything I need them to do. I'm also satisfied with Epic’s implementation services....
Login or Create an Account to see details.
Relationship, Product
The only hiccup regarding Resolute Hospital Billing working as promoted is that because Epic...
Login or Create an Account to see details.
Relationship
I reach out to our technical support individual from Epic if I need anything. I don't necessarily...
Login or Create an Account to see details.
Value
I'm not 100% certain what our price tag is for Resolute Hospital Billing. I know it is very...
Login or Create an Account to see details.
Operations
Epic doesn't do a lot with training for Resolute Hospital Billing. I would like to see more training...
Login or Create an Account to see details.
Loyalty, Operations, Product
Epic is rolling out new technology. However, the rollout is a little slower than I would like...
Login or Create an Account to see details.
Product
While I am not a big user of Slicer Dicer, I have seen others use it. I just haven't dug in deep...
Login or Create an Account to see details.
Relationship
Epic is mindful of areas for opportunity. We meet with them, and they tell us whether they noticed...
Login or Create an Account to see details.
Relationship
Epic's people are very good listeners, and they do what they can. I might not be the person involved...
Login or Create an Account to see details.
Value
Epic charges us too much, but they don't nickel-and-dime us. We know what we are paying. Epic knows...
Login or Create an Account to see details.
Product
Epic is the market leader in what they do. With Care Everywhere, we can talk to everything that...
Login or Create an Account to see details.
Product
Epic is doing a good job, but there is obviously a lot more that they could be doing. I want Epic to...
Login or Create an Account to see details.
Relationship
For better or worse, we know how to get through to Epic's support. We find many more problems than...
Login or Create an Account to see details.
Relationship, Product
Epic's biggest problem is that they don't care about small clients. They care about what they think...
Login or Create an Account to see details.
Loyalty
We have multiple Epic systems, and we are building another because we are actually in the process of...
Login or Create an Account to see details.
Relationship, Product
Epic keeps their promises in terms of automation. They are going to automate all of our account...
Login or Create an Account to see details.
Value
With Epic, if we need boost work or anything like that, they will charge us. If we need their...
Login or Create an Account to see details.
Relationship, Product
Epic tries really hard to do everything, so their ability to work with other software is sometimes...
Login or Create an Account to see details.
Product
Epic is trying to deliver new technology. Unfortunately, insurance companies have a lot more...
Login or Create an Account to see details.
Relationship, Operations, Product
We brought on additional resources outside of Epic to help with our revenue-cycle stabilization. We...
Login or Create an Account to see details.
Operations
We had to redo our training from Epic. They must review the training that they already have. They...
Login or Create an Account to see details.
Operations
What I am seeing from Epic is probably better than average for a software organization. Our most...
Login or Create an Account to see details.
Relationship, Product
We are becoming a mature shop, and what I like about Resolute Hospital Billing is that we are able...
Login or Create an Account to see details.
Loyalty, Value
Going with Epic was the best decision we could have made at the time, but fast-forward to right now,...
Login or Create an Account to see details.
Loyalty
We are excited to see some more AI features get implemented. In general, it would be great if Epic...
Login or Create an Account to see details.
Relationship
I have been really happy with the quality of our technical support folks. In the last few years,...
Login or Create an Account to see details.
Product
Resolute Hospital Billing is the best on the market. Epic is also working on package pricing for AI....
Login or Create an Account to see details.
Operations
Epic doesn't really actively train us. We are responsible for getting people trained. If Epic is...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
I would like to see a focus on performance versus Epic priorities. There is a disconnect between...
Login or Create an Account to see details.
Relationship, Operations
Epic is very qualified in everything they say, so they generally don't say something without a...
Login or Create an Account to see details.
Relationship, Product
Epic is really helpful, and I like that they are aware of what is going on in the industry. All of...
Login or Create an Account to see details.
Culture, Operations
I am satisfied with the hospital billing side of Epic's system. Before getting the product, Epic...
Login or Create an Account to see details.
Relationship
The quality of Epic's professional services is an area of opportunity for improvement.
Login or Create an Account to see details.
Culture, Value
There are some things in some of the modules in the system that Epic charges us for. I think they...
Login or Create an Account to see details.
Relationship
Our experience with Epic’s support would improve if we could get tickets completed and closed...
Login or Create an Account to see details.
Operations
Epic does have online training videos and online books. Very rarely do we have real-time training....
Login or Create an Account to see details.
Operations
Epic communicated about their upgrades, but their implementations did not go as planned. It is...
Login or Create an Account to see details.
Product
Resolute Hospital Billing needs better reporting. It has a reporting module that makes it easy to...
Login or Create an Account to see details.
Relationship, Product
The concern with Resolute Hospital Billing’s interoperability is that Epic is very proud of...
Login or Create an Account to see details.
Relationship, Product
Epic promises to make configuration changes, and they are behind. Some of the promises they have...
Login or Create an Account to see details.
Product
Because Epic is intended to be one big, huge, over-arching, all-encompassing system, there is a lot...
Login or Create an Account to see details.
Operations, Product
I don't hear about any problems with our billing, but I haven't seen any updates in a long time...
Login or Create an Account to see details.
Product
We already put the code in. We have the diagnosis in our notes, and we sign our notes, and then we...
Login or Create an Account to see details.
Loyalty, Product
I would buy Resolute Hospital Billing again. I am extremely likely to recommend Epic's systems...
Login or Create an Account to see details.
Product
Resolute Hospital Billing is very complicated, and everyone is very integrated. Epic doesn't realize...
Login or Create an Account to see details.
Relationship
Epic has a vision, but that doesn't mean that I agree with their vision. The vendor has what they...
Login or Create an Account to see details.
Value
Epic is too expensive. They like to bill for everything. We are doing well in terms of cash, but we...
Login or Create an Account to see details.
Relationship, Product
Epic is much more advanced on the Resolute Hospital Billing side than on the Resolute Professional...
Login or Create an Account to see details.
Operations
We had a great clinical conversion with Epic. We are very pleased with the changes that Epic has...
Login or Create an Account to see details.
Operations, Product
When we go live, there are thousands of work queues in Epic. Every one of those has to be cleared...
Login or Create an Account to see details.
Product
The only negative thing with Epic is that they sometimes don't want us to integrate with something...
Login or Create an Account to see details.
Relationship
Sometimes it takes longer to get support from Epic than I would like, but I have seen some positive...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Every vendor has issues, and Epic has some goofiness, but their solution is by far better than some...
Login or Create an Account to see details.
Operations
Epic does a good job of teaching how their product works, but they aren't necessarily good at...
Login or Create an Account to see details.
Value
Epic is fair with their charging. They charge for things that are appropriate, but they also do a...
Login or Create an Account to see details.
Product
We have been working with Epic to make the patient experience easier. We have had some upgrades on...
Login or Create an Account to see details.
Loyalty, Product
I have made some recommendations, and Epic is working on things. I would like to get some AI in...
Login or Create an Account to see details.
Relationship
The one thing that Epic is very good at is that when things are not mature or when there are gaps,...
Login or Create an Account to see details.
Operations, Product
We are implementing a remote patient monitoring system, and our internal Epic team, like most, is a...
Login or Create an Account to see details.
Loyalty, Product
Epic is bringing a lot of AI into the solution, and that is good. They have been a bit behind in...
Login or Create an Account to see details.
Product
When insurance has changed, there is an unmatching that occurs. The hospital billing side does not...
Login or Create an Account to see details.
Relationship, Product
Our state has issued an executive order related to certain intake questions. While there are fields...
Login or Create an Account to see details.
Operations, Product
I don't think there is much room to score Resolute Hospital Billing higher. Most end users find it...
Login or Create an Account to see details.
Operations, Product
Resolute Hospital Billing doesn't necessarily always comply with governmental regulations, and it...
Login or Create an Account to see details.
Product
Resolute Hospital Billing is a good product. It works differently than Resolute Professional...
Login or Create an Account to see details.
Product
Resolute Hospital Billing is a great tool. We are able to get a lot of claims out the door. I love...
Login or Create an Account to see details.
Relationship, Operations
If something doesn't work in Epic's systems, we can go to our IS people and they will do the best...
Login or Create an Account to see details.
Value
Epic has some deals that are all in that would let us get everything, but our deal is not structured...
Login or Create an Account to see details.
Product
We have been rolling Resolute Hospital Billing out to our other entities. It has worked pretty well...
Login or Create an Account to see details.
Operations, Product
Things have to happen in a particular way in Resolute Hospital Billing. Each place has clinicians...
Login or Create an Account to see details.
Relationship, Product
Epic is usually three or four years behind the market. When they see new technology on the market,...
Login or Create an Account to see details.
Loyalty, Relationship
We have spoken with some of Epic’s senior people about the future, where things are going, and what...
Login or Create an Account to see details.
Product
Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...
Login or Create an Account to see details.
Product
Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...
Login or Create an Account to see details.
Relationship
What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...
Login or Create an Account to see details.
Value
Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...
Login or Create an Account to see details.
​
Featured Report
Preferences