Resolute Hospital Billing Comments

 

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User Commentary

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CFO

Functionality and Upgrades

From a workflow and work-queue standpoint, Resolute Hospital Billing is hands down much better than...

Jan 2021
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CFO

Functionality and Upgrades

The transparency within Resolute Hospital Billing's dashboards is a huge benefit. I can go to the...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

We are very satisfied with our cash trending. We can compare our metrics to all the other Epic users...

Jan 2021
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VP/Other Executive

Implementation and Training

Anybody considering Epic can trust the vendor to lead them through an implementation. As long as...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

There are feature enhancements that we know Epic has made, but we don't have them yet. For example,...

Jan 2021
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VP/Other Executive

Service and Support

Anybody who goes live on the Epic system is broke afterward. They shrink their resource pool. The IT...

Jan 2021
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VP/Other Executive

Other Observations & Comments

The contract management module has really come into its own. It is mature now. When we stood up the...

Jan 2021
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VP/Other Executive

ROI / Cost (care and feeding)

We are using the Epic solution as the backbone of our health system, and we are using some very...

Jan 2021
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VP/Other Executive

Future Outlook

I am hoping that Epic will keep building robotics and get something ready. The technology isn't...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

Epic does a phenomenal job of using agile management methodologies to develop their software. They...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

When I am in the Epic system, I feel like I am in an arcade game. As fast as we can click on a...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

The only limit of the system is in our minds. It isn't hard to make improvements to the system; IT...

Jan 2021
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CIO

Implementation and Training

Our revenue cycle work has gone a lot better than I had hoped. We are back to where we should be. We...

Jan 2021
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Director

Functionality and Upgrades

I grew up on the physician side, and when I flipped over to the hospital side, I didn't think that...

Jan 2021
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Director

Other Observations & Comments

On the business side, we don't have a good, solid foundation of Epic knowledge, but all of our...

Jan 2021
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Director

Other Observations & Comments

Partnering with a vendor like Epic is a two-way street. Sometimes they don't keep their promises...

Jan 2021
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Director

Functionality and Upgrades

We are very devoted to the system and do a very good job with it. Our patient financial-services...

Dec 2020
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Director

Functionality and Upgrades

The product is so far superior to anything else that I have worked with, and I have worked with a...

Dec 2020
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Director

Other Observations & Comments

We still have to purchase things like our interfaces, but now that we have an enterprise license,...

Dec 2020
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Director

Service and Support

We have had a lot of turnover with Epic's staff, and that is just because of the technical services....

Dec 2020
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Director

Implementation and Training

We do our own training. Because we change things so often, my IT team does the training, and we do...

Dec 2020
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Director

Service and Support

Epic is such a large company that we don't get into the executive level with them. They have people...

Dec 2020
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Director

Functionality and Upgrades

Epic is very conscientious about allowing scripts from an outside vendor that they haven't approved....

Dec 2020
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Director

Functionality and Upgrades

We are currently using Resolute Hospital Billing. We are in the process of implementing Epic's...

Dec 2020
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VP/Other Executive

Interfacing and Integration

Epic dominates the market, and given the market share they have, we have the ability to network with...

Oct 2020
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VP/Other Executive

Relationship

Epic has a really robust system that they continue to develop. It is clear that Epic listens to...

Oct 2020
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CIO

Other Observations & Comments

Things are looking good with Epic. Our biggest challenges have to do with volume, but Resolute...

Oct 2020
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Director

Service and Support

The vendor tried to offer things during the COVID-19 crisis, but a lot of the vendor's information...

Oct 2020
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Director

Technology

The system is not as automated as it could be. There are too many gaps. We used to do various...

Oct 2020
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Director

Functionality and Upgrades

We aren't satisfied at all with the solution's ability to do cash trending right now. That has more...

Oct 2020
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Director

Interfacing and Integration

We have totally drunk the Kool-Aid. We aren't moving off the solution even though it is fairly...

Oct 2020
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Director

Relationship

Epic doesn't promise anything, so in that sense, they definitely deliver on their promises....

Oct 2020
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Director

Sales and Contracting

I have never seen an invoice from Epic. There are a couple of modules we would like to get that...

Oct 2020
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Director

ROI / Cost (care and feeding)

To me, Resolute Hospital Billing is grossly overpriced. I feel like we are paying for Judy...

Oct 2020
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Director

Service and Support

I can't trash Epic's customer service. When we first went live with the system, I had issues, and I...

Oct 2020
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Manager

Service and Support

As far as what I see in our IT department’s relationship with Epic, I think we have a really great...

Oct 2020
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Manager

Service and Support

I don't look at the trending metrics too closely. But I know that there has been a lot of work done...

Oct 2020
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Manager

Functionality and Upgrades

We are getting better at things around A/R days trending. If there is anything that stands out to...

Oct 2020
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CIO

ROI / Cost (care and feeding)

We use Epic’s program in combination with a third-party vendor, and we have had the programs in...

Oct 2020
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CIO

Relationship

I haven’t seen any changes with Epic, but they have been consistent. Obviously, our interaction with...

Oct 2020
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Director

Functionality and Upgrades

I use Resolute Hospital Billing pretty heavily for estimates. The system has been really good....

Oct 2020
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Director

Future Outlook

We have been with Epic for so many years. We have seen them grow, and we have had growing pains. We...

Oct 2020
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Director

Lessons Learned

We really haven't had any problems with Epic's support during COVID-19. I would recommend Resolute...

Oct 2020
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Director

Lessons Learned

There is a lot of work that goes into updating the system and the changes that have to be made based...

Oct 2020
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Director

Future Outlook

Epic is going to come in, see what we have, and see what we could be doing differently. There are...

Oct 2020
 Helpful

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CIO

Implementation and Training

The first go-live with Epic was kind of rough. The next few go-lives were unbelievably clean. They...

Aug 2020
 Helpful

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VP/Other Executive

Lessons Learned

I haven’t used Epic's phone and web support much, but depending on what we are looking for, they can...

Aug 2020
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Manager

Relationship

Epic is not so proactive. We usually have to initiate things. Every year, customers provide...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I think we are receiving our money’s worth. I haven’t heard anyone talk about wanting to get rid of...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We are not purchasing outside technologies to fill unexpected gaps. We are getting rid of outside...

Aug 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

My score for Epic supporting our integration is slightly lower only because of the type of facility...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Our satisfaction will probably go up to the highest score in a year from now. There needs to be more...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Epic seems to have actually been in the PA space. Typically, PA software is written by people who...

Aug 2020
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Manager

Service and Support

I would recommend Resolute Hospital Billing because it is user friendly. We have a good team of...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

Epic did a pretty good job of supporting us during the COVID-19 crisis. They did the right things.

Aug 2020
 Helpful

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VP/Other Executive

Lessons Learned

Epic keeps all of their promises, but I wish that their promises were a little different. They are...

Aug 2020
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VP/Other Executive

Implementation and Training

I don’t feel like we really received training from Epic. That is their model, so we didn't receive...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We get the sense that the ease of use of the system is going to be enhanced with new upgrades, but...

Aug 2020
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Manager

Functionality and Upgrades

Epic is always trying to add more automation and technology, but sometimes the updates fall short or...

Aug 2020
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Manager

Lessons Learned

Epic has been great at supporting us through COVID-19. They have provided us with analytical...

Aug 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

One of my pet peeves with Epic is that they can do what we want them to do for a small nominal fee.

Aug 2020
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VP/Other Executive

Service and Support

I want Epic to be a little more proactive in helping me resolve problems. We are putting in a new...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Epic needs operational experience. It is one thing to say that Epic has a report for something but...

Aug 2020
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VP/Other Executive

Service and Support

When we went live with Epic's system, I went to a meeting, and a 25-year-old stood up at the front...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

People knew we were getting ready to go live, and they looked at me and told me that if the...

Aug 2020
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VP/Other Executive

Service and Support

Epic's support through COVID-19 has been excellent. They have been providing information and care...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We don't have much to do with cash trending. We look at net A/R days on a daily basis, and we are...

Jul 2020
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VP/Other Executive

Relationship

We have developers on-site when we need them. Epic has a model where we are assigned a technical...

Jul 2020
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VP/Other Executive

Interfacing and Integration

We have a completely integrated system. We leverage Epic and like all of their products. Over the...

Jul 2020
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Director

Relationship

Our operations folks would say our Epic technology is working very well for them. It largely meets...

Jul 2020
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Director

Other Observations & Comments

Epic would certainly participate in implementing things just like they do with all their new...

Jul 2020
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Director

Relationship

Epic should work with some of their legacy clients to help them get closer to the foundation because...

Jul 2020
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Director

Interfacing and Integration

In general, integrating Epic with large vendors is not that difficult because they typically have...

Jul 2020
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CFO

Functionality and Upgrades

I have been happy with the billing. We can send out one statement to our customers for outpatient...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We used a system from our other vendor, but we got rid of it because Epic’s system does everything...

Jul 2020
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VP/Other Executive

Technology

Our A/R days are better than they have ever been. The system does a great job. I can pull a report...

Jul 2020
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VP/Other Executive

Service and Support

I don’t know of any promises that Epic has broken. We may have figured out better ways to do things,...

Jul 2020
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VP/Other Executive

Service and Support

I can always think of something I want the system to do, but the functionality meets my needs. Some...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Epic is not cheap, but I am so pleased with our revenue cycle. We don’t outsource a lot. Our results...

Jul 2020
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Manager

Functionality and Upgrades

I like the solution; it is good. The system that I came out of was an archaic system, so compared to...

Jul 2020
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Manager

Functionality and Upgrades

As far as the reporting goes, everything is siloed. I wish that I could go out and run a report on...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Epic is trying to innovate a lot. As they move to their quarterly release model, there are a few...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The performance of Resolute Hospital Billing isn't favorable in terms of the A/R days trending. Epic...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

I would like more focus on things related to denials, including the initial preregistration process...

Jul 2020
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VP/Other Executive

Service and Support

I would say that Epic doesn't make promises. But they did roll out some things that were required...

Jul 2020
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Director

Other Observations & Comments

The cash trending piece is pretty good, but the function hasn't been live for incredibly long. And...

Jul 2020
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Director

Functionality and Upgrades

Resolute Hospital Billing is a little clunky from a user interface standpoint. Epic is working on...

Jul 2020
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Director

ROI / Cost (care and feeding)

Epic is so expensive, but there isn't a second option that is anywhere close to Epic. Value is...

Jul 2020
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Director

Relationship

I like Epic a lot. They do try to listen to their customers. I have a really good relationship with...

Jul 2020
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Director

Service and Support

Epic is bringing back the Revenue Cycle Buddy system. Through our implementation and then afterward,...

Jul 2020
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Director

Future Outlook

Overall, Epic has a lot of good tools. Some of their newer modules could be improved, but Epic has...

Jul 2020
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Director

Functionality and Upgrades

One of our guiding principles when we went to Epic was that if Epic's software had a functionality...

Jul 2020
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Manager

Functionality and Upgrades

I am a huge fan of Epic. They are fantastic from a CDM standpoint. They had some trouble with...

Jul 2020
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Manager

Functionality and Upgrades

What makes Epic stand out is the product itself. Everything else is great, but we care the most...

Jul 2020
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Manager

Functionality and Upgrades

When a patient comes in for a service, he or she gets a specific hospital account that may contain...

Jul 2020
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Manager

Service and Support

We have a new support person. Our team goes to the technical support people, and our team members...

Jul 2020
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Manager

Functionality and Upgrades

The system has a lot of reporting metrics that can track cash payments and cash trending. The vendor...

Jul 2020
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Manager

Functionality and Upgrades

From a revenue cycle perspective, I love the system. It is an awesome system. It is very complex but...

Jul 2020
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Manager

Interfacing and Integration

Clinical people struggle a little bit with integration. From a revenue cycle perspective, all of the...

Jul 2020
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Director

Functionality and Upgrades

The revenue cycle system is excellent. I trust the tools in the Epic system. The A/R tools are...

Jul 2020
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Director

Functionality and Upgrades

If I could enhance anything in the product, I would want the reporting features to be more robust...

Jul 2020
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Nurse

Functionality and Upgrades

Whenever we get the updates out for Resolute Hospital Billing, I would say they are consistent with...

Jun 2020
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Nurse

Service and Support

We have had to do some tweaking with DNFB trending, and with the help of Epic, we have gotten that...

Jun 2020
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Nurse

Service and Support

Epic stays engaged with us concerning all their products. Epic provides updates on whatever modules...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The tool is super easy to use. It is complex and offers a lot of different solutions to problems....

Jun 2020
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Analyst/Coordinator

Service and Support

Epic gets a perfect score for executive involvement. I absolutely love Epic's customer service...

Jun 2020
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VP/Other Executive

Relationship

We have all of the names of Epic's resources for our contact information, but we also have a revenue...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We are pretty current with the product. We are usually a few versions behind on the product...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The product is pretty darn expensive, and we have seen gaps with the staff-level performance,...

Jun 2020
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VP/Other Executive

Relationship

I would say that the vendor does keep their promises because I can't think of any examples where the...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Asking whether the vendor avoids nickel-and-diming is hysterical. That is a hard no. They charge us...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Epic provides a great system, and they are clearly dominating the industry. I would be surprised if...

Jun 2020
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Director

Interfacing and Integration

The integration with other bolt-on applications is very difficult and challenging. However, the...

Jun 2020
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Director

Relationship

Epic's executive involvement isn’t good. The people who make the decisions don’t interact with our...

Jun 2020
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Manager

Functionality and Upgrades

Epic isn’t going to meet my needs in my role. We had to get a third-party chargemaster maintenance...

May 2020
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Director

Functionality and Upgrades

Resolute Hospital Billing's work queue structure is very robust and easy for staff to learn. Epic...

May 2020
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VP/Other Executive

Interfacing and Integration

There are no concerns in terms of the product working as promoted. Epic is so supportive of our...

May 2020
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VP/Other Executive

Functionality and Upgrades

Epic’s system is very user friendly. It is very much a point-and-click system and is very...

May 2020
 Helpful

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VP/Other Executive

Service and Support

Epic’s ongoing support people are pretty much at our beck and call, and we have standing meetings...

May 2020
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VP/Other Executive

Functionality and Upgrades

Epic really excels at driving tangible outcomes. We think that they are best of breed in a lot of...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

This product is certainly not a cheap application, but it more than pays for itself. Epic is a bit...

May 2020
 Helpful

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VP/Other Executive

Service and Support

I certainly would buy the product again. Epic keeps their promises. From an R&D perspective, Epic is...

May 2020
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VP/Other Executive

Implementation and Training

Epic’s implementation services people were very supportive and responsive. Their user lab has a...

May 2020
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Manager

Interfacing and Integration

The staff has been very pleased with how easy Epic's system works and how quickly the information...

May 2020
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Manager

Functionality and Upgrades

Epic’s technology is awesome, user friendly, and well integrated. Epic is proactive. Epic's TS...

May 2020
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Manager

Implementation and Training

Implementing Resolute Hospital Billing was a month of craziness, but Epic absolutely provided us...

May 2020
 Helpful

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Director

Service and Support

From a revenue cycle standpoint, Epic has done well to support us through COVID-19. We get all of...

May 2020
 Helpful

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Director

Other Observations & Comments

Our conversation has been really smooth in terms of disruption to our A/R and business. We have...

May 2020
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Director

Other Observations & Comments

So many things that get reported are one metric off from the overall balance sheet. However,...

May 2020
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Director

ROI / Cost (care and feeding)

We get our money's worth from Epic's system because our A/R metrics have been delivered.

May 2020
 Helpful

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Director

Functionality and Upgrades

Epic views themselves as a software vendor. They really position themselves as a revenue cycle...

May 2020
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Director

Other Observations & Comments

Epic could do better to improve the measuring of advanced system adoptions. Epic really pushes...

May 2020
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Director

Implementation and Training

Epic's online materials are very robust, and I have to constantly push my colleagues to remember...

May 2020
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Director

ROI / Cost (care and feeding)

I am not certain how much we pay for Epic. I know that the system is expensive, but it is also one...

May 2020
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Director

Functionality and Upgrades

From our perspective, Epic is doing well. They are backtracking a little bit now because they...

May 2020
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Manager

Functionality and Upgrades

I have been very happy with Resolute Hospital Billing in general. I find it easy to use, and I can...

Apr 2020
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Manager

Other Observations & Comments

The product is perfectly fine. My main issue currently is with the payers that I handle around...

Apr 2020
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Manager

Functionality and Upgrades

My entire job is centered on making sure the claims calculate properly based on the contracts. In...

Apr 2020
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Manager

Functionality and Upgrades

The root cause of our problems is that drugs have specific HCPCS and CPTs, and they get paid...

Apr 2020
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Manager

Lessons Learned

In general, Epic’s product does what it says on the box. It works well for some areas but not for...

Apr 2020
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Director

Interfacing and Integration

Epic makes it a little more challenging for vendors to integrate with them, so our goal is to get...

Apr 2020
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Director

ROI / Cost (care and feeding)

Epic tries to avoid charging for every little thing, but I don’t know whether we are seriously...

Apr 2020
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Director

Interfacing and Integration

There are still too many silos between Resolute Hospital Billing and Resolute Professional Billing....

Apr 2020
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CIO

Functionality and Upgrades

Resolute Hospital Billing is completely connected to the clinical chart enterprise system. Resolute...

Apr 2020
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CIO

Implementation and Training

The implementation of Resolute Hospital Billing was not up to par. We worked with a host of new,...

Apr 2020
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Director

Functionality and Upgrades

There are some really great things about Epic's system. I love the fact that we can now take...

Apr 2020
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VP/Other Executive

Lessons Learned

We had a very difficult implementation with Epic. Our build for revenue cycle as a whole was a...

Apr 2020
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VP/Other Executive

Future Outlook

If Epic stays on the same trajectory they have been on with improvements in revenue cycle and...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

Epic has supported our organization through COVID-19 by putting up dashboards. They built reports...

Apr 2020
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CIO

Functionality and Upgrades

The end users of Resolute Hospital Billing are used to the revenue cycle tools. Right now, the HIM...

Apr 2020
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CIO

Functionality and Upgrades

Overall, our satisfaction with Resolute Hospital Billing is trending higher than our satisfaction...

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Epic has definitely matured in the last few years. When we first started with them, they didn’t have...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Epic is honestly a pain in the “!#$%&”s. They are terrible, and they don’t listen well. I don’t like...

Apr 2020
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VP/Other Executive

Service and Support

When it comes to Epic’s service, depending on the Epic person we ask, we get a different answer....

Apr 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Epic talks about integration a lot, but they give us a lot of things piecemeal, so I would give them...

Apr 2020
 Helpful

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Manager

Relationship

With the last upgrade, it didn't really seem like a lot of our feedback was taken into...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

The system gives us everything we need in terms of work queues, design, and layout. However, some of...

Mar 2020
 Helpful

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Manager

Interfacing and Integration

Everything I have tried to integrate into the system has worked. Epic has been helpful in that...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The product is good. Obviously, a lot of hospitals and organizations use it. I don't have anything...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is easy to use, but Epic changes things all the time. My only reservation is that...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are some changes we would like to see in the system. For example, on our team, we try to...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

In terms of delivering new technology that meets our needs, I would rate Epic in the middle. That...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We get what we pay for, but I don't know that what we pay for the system is justified for what is...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I would tell people that Epic makes changes to the product every once in a while without consulting...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

Even though I have issues with Epic, I am still very satisfied with the system's functionality. In...

Mar 2020
 Helpful

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VP/Other Executive

Relationship

Epic keeps their promises, but sometimes they don’t necessarily make an actual promise; they just...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We have been charged for what was reasonable from Epic. I don’t think we have any problems.

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Things with Epic have been great. We do great on the hospital side and on the billing side. We...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Having everything at my fingertips is the best part of the product. We have access to all the...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

There are too many work queue options for users. That is confusing. The product needs to be streamlined....

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I love Epic’s system. It has transformed our organization, our revenue cycle operations, and our...

Feb 2020
 Helpful

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Manager

Relationship

Epic is very well planned out in terms of showing their expectations and having discussions ahead of...

Jan 2020
 Helpful

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