Resolute Hospital Billing Commentary
Filtered view: All
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
Epic has awesome training. With Epic, people have to stay certified. They need to be certified to...
Login or Create an Account to see details.
Product
Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...
Login or Create an Account to see details.
Operations
Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...
Login or Create an Account to see details.
Product
There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...
Login or Create an Account to see details.
Product
Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...
Login or Create an Account to see details.
Product
Something that could be improved would be just adding coverages in registration. We would like to...
Login or Create an Account to see details.
Relationship, Product
Epic has a community almost like a town hall where many problems and potential solutions are identified....
Login or Create an Account to see details.
Product
I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...
Login or Create an Account to see details.
Relationship
Epic is very transparent with changes, and they provide an immense amount of information to their clients....
Login or Create an Account to see details.
Product
Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...
Login or Create an Account to see details.
Product
Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...
Login or Create an Account to see details.
Relationship
Epic really does customize our client support team that we work with. That is one of the things they...
Login or Create an Account to see details.
Loyalty, Relationship
We had an external vendor that wanted to partner with our organization and do some of the things...
Login or Create an Account to see details.
Loyalty, Relationship
Epic is by far the best vendor I have ever worked with. I have been working within the revenue cycle...
Login or Create an Account to see details.
Operations
Epic has rubbed me a little the wrong way with training. If we don't go on campus, we are not...
Login or Create an Account to see details.
Relationship, Product
If we have new billing regulations or something coming up, Epic sees that. They have people tied to...
Login or Create an Account to see details.
Loyalty, Product
When Epic introduces new things to the market, they are still learning some of the new things. But I...
Login or Create an Account to see details.
Relationship, Operations, Product
I have heard some feedback from the analysts that Resolute Hospital Billing may be falling short in...
Login or Create an Account to see details.
Relationship, Operations
If there is anything wrong, the analysts interact with the Epic support people, but if I need to go...
Login or Create an Account to see details.
Operations, Product
Epic's system is very complex. The good part about it is there are lots of checks and balances. It...
Login or Create an Account to see details.
Loyalty, Product
We would absolutely go with Epic again; we are an Epic shop. The Resolute Hospital Billing module...
Login or Create an Account to see details.
Culture, Value
With Epic, there are some things they charge us for that surprise us. That doesn't happen often....
Login or Create an Account to see details.
Operations
With upgrades or anything specific that we are implementing and need Epic’s services for, the...
Login or Create an Account to see details.
Relationship
There are definitely personnel resources with Epic, but it can sometimes be difficult to get to...
Login or Create an Account to see details.
Relationship, Product
Epic has been ahead of the curve on a lot of the industry buzzwords like AI and machine learning....
Login or Create an Account to see details.
Product
I like Resolute Hospital Billing’s reliability. We are remote hosted, and that process has gone...
Login or Create an Account to see details.
Relationship, Product, Value
I like Epic’s commitment to innovation. I have worked with a lot of different EHRs in the past, and...
Login or Create an Account to see details.
Relationship, Operations
Epic’s customer support team meets with us quite often, and Epic is really good at training.
Login or Create an Account to see details.
Product
When we first went with Epic, the account notes were on our storyboard, which was accessible and...
Login or Create an Account to see details.
Relationship
Epic can be a one-stop shop for EHRs, but they do not keep their promises all the time; then again,...
Login or Create an Account to see details.
Product
Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...
Login or Create an Account to see details.
Operations
During upgrades, Epic makes themselves available. They are online during the downtime and for all of...
Login or Create an Account to see details.
Product
Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...
Login or Create an Account to see details.
Product
In the space of AI and automation, other applications, like clinical applications, have a bridge,...
Login or Create an Account to see details.
Operations
Prior to using Epic's system, when we were working on legacy systems, we often found out that we...
Login or Create an Account to see details.
Product
The system's functionality and features are extraordinary, and Epic does a really good job of...
Login or Create an Account to see details.
Product
With Resolute Hospital Billing, there is better functionality that we don't have access to because...
Login or Create an Account to see details.
Operations, Product
With Resolute Hospital Billing, we just have to be trained on it, and it can be as complex as we can...
Login or Create an Account to see details.
Product
In Resolute Hospital Billing, we are able to drill down very quickly into what is on the dashboard.
Login or Create an Account to see details.
Product
I have worked on several systems in my career. Resolute Hospital Billing is by far the best. It is...
Login or Create an Account to see details.
Product, Value
Epic's system is pretty consistent. I would buy this product again if I had the money. I like that...
Login or Create an Account to see details.
Operations
I like the remote training options. They are like live webinars. The product is a lot though. It can...
Login or Create an Account to see details.
Relationship, Product
When new things come out in the industry, it takes a while before we have them in the Epic system....
Login or Create an Account to see details.
Product
Epic supports our integration goals and other needs. However, they can't always accommodate...
Login or Create an Account to see details.
Relationship, Product
Epic is a beast and a monster. We work with Epic people who are scattered around the country....
Login or Create an Account to see details.
Relationship, Product
There are some things that we wish we could change in Resolute Hospital Billing, but the vendor...
Login or Create an Account to see details.
Relationship, Operations
During upgrades, we sometimes run into issues. When that happens, we try to attack the issues and...
Login or Create an Account to see details.
Relationship, Operations
Epic is not as helpful as we need them to be. They have let the training slide tremendously since...
Login or Create an Account to see details.
Relationship, Product
Resolute Hospital Billing is the best in the market but still has issues. Epic provides us with the...
Login or Create an Account to see details.
Product
Epic's systems are clinically the Cadillac for bigger hospitals; they are the best out there. But...
Login or Create an Account to see details.
Value
Epic is charging us for everything they can.
Login or Create an Account to see details.
Loyalty, Product
We have had upgrades for Epic, and they have gone okay. Some of the changes are just cosmetic, and I...
Login or Create an Account to see details.
Relationship
Epic is a wonderful vendor and is great to work with. They document the heck out of everything and...
Login or Create an Account to see details.
Product
Epic is pretty good in terms of patient financial experience, like how the patient interacts with...
Login or Create an Account to see details.
Relationship
Epic is great. Who we get ahold of is hit or miss, but that is how things are at any place. We are...
Login or Create an Account to see details.
Relationship
Epic has a monopoly, and they are a big shop, so we can't get the small updates that we want. If the...
Login or Create an Account to see details.
Product
Resolute Hospital Billing isn’t particularly easy to use. It is pretty, and it has buttons, but it...
Login or Create an Account to see details.
Relationship
Epic comes in and looks at our build after we use their system for a long time, and they compare us...
Login or Create an Account to see details.
Product
The system is complex, but its ease of use is getting better. The product is solid, stable, and...
Login or Create an Account to see details.
Loyalty, Product
Epic's systems meet our integration goals. We want to have one vendor and one product. Then, we want...
Login or Create an Account to see details.
Product, Value
Epic gives us nice reports on how much money we are saving now. For example, a report may say that...
Login or Create an Account to see details.
Relationship
I have regular meetings with people from Epic. They are available to answer my questions.
Login or Create an Account to see details.
Product
One issue that I have with Resolute Hospital Billing is the reporting. There still isn't a great way...
Login or Create an Account to see details.
Product
Resolute Hospital Billing is easy to use. In general, I support Epic 100%. I love the system....
Login or Create an Account to see details.
Product
We are pretty happy with Resolute Hospital Billing. The overall quality of what Epic offers rates at...
Login or Create an Account to see details.
Operations
Epic had a C-team for the implementation. Resolute Hospital Billing is oversold. The product works...
Login or Create an Account to see details.
Relationship
Epic tries to act like they hear customers, but that doesn’t mean they are going to do anything....
Login or Create an Account to see details.
Relationship
When we need Boost resources, we go to them. The Boost resource we have now is fantastic. Other ones...
Login or Create an Account to see details.
Relationship
Epic is proactive in what they want us to focus on because then they can tout things across all...
Login or Create an Account to see details.
Product
Resolute Hospital Billing is amazing, especially coming from a previous organization where we were...
Login or Create an Account to see details.
Operations
One part of our business implemented Epic's system, and the vendor did a bad deal where they just...
Login or Create an Account to see details.
Relationship
Epic seems to be really focused on full integration and the whole Epic-first concept. Also, the...
Login or Create an Account to see details.
Operations, Product
Resolute Hospital Billing is an easy product to self-teach to some extent, but there is a lot of...
Login or Create an Account to see details.
Relationship
Sometimes Epic is not super proactive. Also, they are very specific about who we work with and how...
Login or Create an Account to see details.
Value
To some extent, we haven't received all of our money's worth with Resolute Hospital Billing because...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Innovation is one of Epic's strong points. They are not happy with what they have, so they are...
Login or Create an Account to see details.
Value
The vendor isn't timely when it comes to delivering new technology to meet our needs. When a new...
Login or Create an Account to see details.
Loyalty
Resolute Hospital Billing works pretty well in our current environment. I don't know how it is going...
Login or Create an Account to see details.
Product
I have worked with Cerner's patient accounting system and some other vendors' systems, and I think...
Login or Create an Account to see details.
Product
There are definitely some things in Resolute Hospital Billing that could be improved. There are...
Login or Create an Account to see details.
Relationship, Operations
With Epic, organizations have to know what questions to ask. However, sometimes, organizations don't...
Login or Create an Account to see details.
Relationship, Value
Epic does a decent job of avoiding charging for every little thing. The quality of Epic's ongoing...
Login or Create an Account to see details.
Product
The product’s biggest strength is that it can automate a lot of processes that we were doing...
Login or Create an Account to see details.
Relationship, Product
I have worked with several different products, but Resolute Hospital Billing is just simpler, and I...
Login or Create an Account to see details.
Relationship, Operations
I’m dependent on Epic for a lot of different things that they have to change and work on. I wish...
Login or Create an Account to see details.
Relationship, Product
Things have been really good with Epic. We are not in catch-up mode. We are definitely not an Epic...
Login or Create an Account to see details.
Operations
Epic doesn't provide any ongoing training, per se. Their documentation isn't exactly the easiest...
Login or Create an Account to see details.
Relationship
With Resolute Hospital Billing, we can always reach somebody if we need to. Even after hours, the...
Login or Create an Account to see details.
Relationship
In my past years of experience working with Epic, they have been pretty honest in telling us about...
Login or Create an Account to see details.
Loyalty, Product
I struggle to send other vendors our data when we have it all in Epic's system and it works with our...
Login or Create an Account to see details.
Operations
Epic’s training is very thorough and very in depth, and they hold our hands. Epic's product is a...
Login or Create an Account to see details.
Value
Epic is expensive as all get out, so the bar is higher to get our money’s worth. But they don't come...
Login or Create an Account to see details.
Relationship, Product
With Epic, everything integrates well if everyone else is on Epic; that is their motto. People...
Login or Create an Account to see details.
Relationship
If the vendor’s support team needs to reach out to another application's team, there is definitely...
Login or Create an Account to see details.
Product
There are always quarterly updates or upgrades that the vendor has in their system. There are...
Login or Create an Account to see details.
Relationship, Value
The vendor encourages us to use what is already readily available within the system. If they find...
Login or Create an Account to see details.
Relationship
The vendor is always willing to get on a call if we need. They don't walk on water, but they are...
Login or Create an Account to see details.
Product
I like the system because anything in the system can be tracked. Whether users work within the...
Login or Create an Account to see details.
Relationship, Product
Our IT people try to push back on certain parts of upgrades. We can say yes or no to different...
Login or Create an Account to see details.
Relationship
The vendor definitely has tools and resources available for their clients. As users, we have access...
Login or Create an Account to see details.
Relationship
Our IT team has regular calls with the vendor’s support team. Each application has its own tech...
Login or Create an Account to see details.
Product
At a high level, we are doing well with Resolute Hospital Billing. We have a host of operational...
Login or Create an Account to see details.
Product, Value
We get great feedback from Epic about cash collection. We are trying to get every nickel and dime we...
Login or Create an Account to see details.
Relationship
Epic delivers stuff to us regularly. They listen well to enhancements that we request, and they...
Login or Create an Account to see details.
Relationship
We would tell a friend or peer that Resolute Hospital Billing is a good product. It is good for...
Login or Create an Account to see details.
Relationship, Product
Epic is consistent with all of their upgrades for Resolute Hospital Billing. Epic listens to their...
Login or Create an Account to see details.
Relationship, Product
Epic is really top notch with reporting from a revenue cycle perspective. They are moving into...
Login or Create an Account to see details.
Product
One thing that we struggle with is that when Epic puts a certain report out to our C-suite-level...
Login or Create an Account to see details.
Relationship, Product
The strengths of Epic are in the level of technology that they have and the way they try to figure...
Login or Create an Account to see details.
Relationship, Product
One thing I love about Epic products in general is that we get a report every quarter on how we are...
Login or Create an Account to see details.
Loyalty, Operations, Product
Everything is part of one system, so I don't know how to parse things out, but I wish the whole...
Login or Create an Account to see details.
Product
The problem is that I'm really spoiled with Epic. I have my regular calls with Epic’s executive...
Login or Create an Account to see details.
Relationship
We have had really good luck with Epic lately. We have the right people at Epic, and they have found...
Login or Create an Account to see details.
Loyalty, Product, Value
Healthcare is changing. I can't hire a nurse to save my soul, and we can't recruit doctors, so my...
Login or Create an Account to see details.
Relationship
Judy isn’t going to be around forever, and I don’t see anybody at Epic who can take the company and...
Login or Create an Account to see details.
Loyalty
Epic is looking at moving into the ERP space. Unless they are seeing something I'm not, there is...
Login or Create an Account to see details.
Relationship
Epic keeps their promises, but that is because we are good at asking for things and getting...
Login or Create an Account to see details.
Relationship, Operations
Epic used to be really good at delivering on their vision because they never presented anything to...
Login or Create an Account to see details.
Product
I would tell someone looking at Resolute Hospital Billing to go into it with eyes wide open.
Login or Create an Account to see details.
Relationship
Epic doesn’t listen to their customers, especially smaller customers. Unless people have a checkbook...
Login or Create an Account to see details.
Relationship, Product
Resolute Hospital Billing is okay. It works. It does its thing, and it is not a headache for me. The...
Login or Create an Account to see details.
Operations, Product
Regarding tangible outcomes, I don't think Epic is any different from any other vendor out there....
Login or Create an Account to see details.
Operations
Things went well during the implementation, and we were back to baseline charging almost...
Login or Create an Account to see details.
Operations, Product
Everybody encounters issues, and the primary issue that we encountered was that we had far more...
Login or Create an Account to see details.
Operations
We create the training with Epic, so we start with their curriculum and then add on to it. We had...
Login or Create an Account to see details.
Product
The quality of the software is such that when we have discrepancies or issues, we start by assuming...
Login or Create an Account to see details.
Product
The ease of use for end users with any hospital billing system is about a one on a scale of one to...
Login or Create an Account to see details.
Product
There are still some things we would like the product to do that it doesn't do, and we are working...
Login or Create an Account to see details.
Relationship, Value
Epic excels at their ongoing support. We have executive involvement regularly. Epic keeps their ear...
Login or Create an Account to see details.
​
Featured Report
Preferences