Resolute Hospital Billing Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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CFO

Relationship, Operations, Product

We brought on additional resources outside of Epic to help with our revenue-cycle stabilization. We...

May 2025
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CFO

Operations

We had to redo our training from Epic. They must review the training that they already have. They...

May 2025
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CFO

Operations

What I am seeing from Epic is probably better than average for a software organization. Our most...

May 2025
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CEO/President

Relationship, Product

We are becoming a mature shop, and what I like about Resolute Hospital Billing is that we are able...

May 2025
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CEO/President

Loyalty, Value

Going with Epic was the best decision we could have made at the time, but fast-forward to right now,...

May 2025
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Analyst/Coordinator

Loyalty

We are excited to see some more AI features get implemented. In general, it would be great if Epic...

May 2025
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Analyst/Coordinator

Relationship

I have been really happy with the quality of our technical support folks. In the last few years,...

May 2025
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VP/Other Executive

Product

Resolute Hospital Billing is the best on the market. Epic is also working on package pricing for AI....

Apr 2025
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VP/Other Executive

Operations

Epic doesn't really actively train us. We are responsible for getting people trained. If Epic is...

Apr 2025
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VP/Other Executive

Loyalty, Relationship, Operations

I would like to see a focus on performance versus Epic priorities. There is a disconnect between...

Apr 2025
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VP/Other Executive

Relationship, Operations

Epic is very qualified in everything they say, so they generally don't say something without a...

Apr 2025
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Manager

Relationship, Product

Epic is really helpful, and I like that they are aware of what is going on in the industry. All of...

Apr 2025
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Director

Culture, Operations

I am satisfied with the hospital billing side of Epic's system. Before getting the product, Epic...

Apr 2025
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VP/Other Executive

Relationship

The quality of Epic's professional services is an area of opportunity for improvement.

Apr 2025
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Director

Culture, Value

There are some things in some of the modules in the system that Epic charges us for. I think they...

Mar 2025
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Director

Relationship

Our experience with Epic’s support would improve if we could get tickets completed and closed...

Mar 2025
||
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Director

Operations

Epic does have online training videos and online books. Very rarely do we have real-time training....

Mar 2025
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Director

Operations

Epic communicated about their upgrades, but their implementations did not go as planned. It is...

Mar 2025
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Director

Product

Resolute Hospital Billing needs better reporting. It has a reporting module that makes it easy to...

Mar 2025
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Director

Relationship, Product

The concern with Resolute Hospital Billing’s interoperability is that Epic is very proud of...

Mar 2025
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Director

Relationship, Product

Epic promises to make configuration changes, and they are behind. Some of the promises they have...

Mar 2025
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Director

Product

Because Epic is intended to be one big, huge, over-arching, all-encompassing system, there is a lot...

Mar 2025
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Director

Operations, Product

I don't hear about any problems with our billing, but I haven't seen any updates in a long time...

Mar 2025
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Director

Product

We already put the code in. We have the diagnosis in our notes, and we sign our notes, and then we...

Mar 2025
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VP/Other Executive

Loyalty, Product

I would buy Resolute Hospital Billing again. I am extremely likely to recommend Epic's systems...

Mar 2025
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VP/Other Executive

Product

Resolute Hospital Billing is very complicated, and everyone is very integrated. Epic doesn't realize...

Mar 2025
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VP/Other Executive

Relationship

Epic has a vision, but that doesn't mean that I agree with their vision. The vendor has what they...

Mar 2025
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VP/Other Executive

Value

Epic is too expensive. They like to bill for everything. We are doing well in terms of cash, but we...

Mar 2025
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VP/Other Executive

Relationship, Product

Epic is much more advanced on the Resolute Hospital Billing side than on the Resolute Professional...

Mar 2025
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CIO

Operations

We had a great clinical conversion with Epic. We are very pleased with the changes that Epic has...

Mar 2025
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CIO

Operations, Product

When we go live, there are thousands of work queues in Epic. Every one of those has to be cleared...

Mar 2025
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Director

Product

The only negative thing with Epic is that they sometimes don't want us to integrate with something...

Mar 2025
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Director

Relationship

Sometimes it takes longer to get support from Epic than I would like, but I have seen some positive...

Mar 2025
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Director

Loyalty, Relationship, Product

Every vendor has issues, and Epic has some goofiness, but their solution is by far better than some...

Mar 2025
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Director

Operations

Epic does a good job of teaching how their product works, but they aren't necessarily good at...

Mar 2025
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Director

Value

Epic is fair with their charging. They charge for things that are appropriate, but they also do a...

Mar 2025
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Manager

Product

We have been working with Epic to make the patient experience easier. We have had some upgrades on...

Feb 2025
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Manager

Loyalty, Product

I have made some recommendations, and Epic is working on things. I would like to get some AI in...

Feb 2025
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CIO

Relationship

The one thing that Epic is very good at is that when things are not mature or when there are gaps,...

Feb 2025
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Manager

Operations, Product

We are implementing a remote patient monitoring system, and our internal Epic team, like most, is a...

Feb 2025
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VP/Other Executive

Loyalty, Product

Epic is bringing a lot of AI into the solution, and that is good. They have been a bit behind in...

Jan 2025
||
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VP/Other Executive

Product

When insurance has changed, there is an unmatching that occurs. The hospital billing side does not...

Jan 2025
||
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VP/Other Executive

Relationship, Product

Our state has issued an executive order related to certain intake questions. While there are fields...

Jan 2025
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VP/Other Executive

Operations, Product

I don't think there is much room to score Resolute Hospital Billing higher. Most end users find it...

Jan 2025
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Director

Operations, Product

Resolute Hospital Billing doesn't necessarily always comply with governmental regulations, and it...

Jan 2025
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Director

Product

Resolute Hospital Billing is a good product. It works differently than Resolute Professional...

Jan 2025
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Director

Product

Resolute Hospital Billing is a great tool. We are able to get a lot of claims out the door. I love...

Jan 2025
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Director

Relationship, Operations

If something doesn't work in Epic's systems, we can go to our IS people and they will do the best...

Jan 2025
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CFO

Value

Epic has some deals that are all in that would let us get everything, but our deal is not structured...

Jan 2025
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CFO

Product

We have been rolling Resolute Hospital Billing out to our other entities. It has worked pretty well...

Jan 2025
||
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CFO

Operations, Product

Things have to happen in a particular way in Resolute Hospital Billing. Each place has clinicians...

Jan 2025
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CFO

Relationship, Product

Epic is usually three or four years behind the market. When they see new technology on the market,...

Jan 2025
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CFO

Loyalty, Relationship

We have spoken with some of Epic’s senior people about the future, where things are going, and what...

Jan 2025
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Manager

Product

Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...

Dec 2024
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Manager

Product

Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...

Dec 2024
||
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Manager

Relationship

What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...

Dec 2024
||
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Manager

Value

Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...

Dec 2024
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Manager

Operations

Epic does some great training, and they are constantly evolving with their products.

Nov 2024
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VP/Other Executive

Product, Value

Resolute Hospital Billing is a good product; it is easy and works well. It has very good work queues...

Oct 2024
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VP/Other Executive

Loyalty, Relationship, Product

One thing that is on Epic's road map is AI. I went to their user group, so they do have a lot of...

Oct 2024
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VP/Other Executive

Relationship

Epic is very easy to work with. If we have a question or a problem, I have people at my disposal...

Oct 2024
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Director

Relationship

At times, Epic has grown a lot, and sometimes they have a process of suggesting enhancements, and we...

Oct 2024
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Director

Loyalty, Relationship

We are not looking to switch from Epic at this point. That would be a ginormous project. I want to...

Oct 2024
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Director

Value

Epic has started to trend in the wrong direction with charges. It is always funny because I know...

Oct 2024
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CFO

Value

Epic is expensive as heck, but I’m hoping that we will see more value from Epic with time. I have...

Oct 2024
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CFO

Operations

Our implementation of Resolute Hospital Billing played out well, particularly given the extent of...

Oct 2024
||
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CFO

Operations, Product

We had issues with workflow changes when we implemented Resolute Hospital Billing. We had accounts...

Oct 2024
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VP/Other Executive

Relationship, Product

Resolute Hospital Billing is great, but I am always asking about this and that and updates. If our...

Oct 2024
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VP/Other Executive

Product

I love the ease of use of Resolute Hospital Billing. Epic in general has a user web that if we are...

Oct 2024
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VP/Other Executive

Product

With Resolute Hospital Billing, I would like to improve on the Medicare billing date of service...

Oct 2024
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(0)
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VP/Other Executive

Culture, Value

Epic has more of a package. I don't think that they charge for every little thing. I haven't heard...

Oct 2024
||
(0)
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Manager

Relationship, Product

Epic is continuously improving their system. They do everything in-house, and that means we do not...

Oct 2024
||
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Director

Operations

Epic has awesome training. With Epic, people have to stay certified. They need to be certified to...

Sep 2024
||
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VP/Other Executive

Product

Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...

Aug 2024
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Analyst/Coordinator

Operations

Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...

Aug 2024
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Director

Product

There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...

Aug 2024
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Director

Product

Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...

Aug 2024
||
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Manager

Product

Something that could be improved would be just adding coverages in registration. We would like to...

Aug 2024
||
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Manager

Relationship, Product

Epic has a community almost like a town hall where many problems and potential solutions are identified....

Aug 2024
||
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Manager

Product

I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...

Aug 2024
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Manager

Relationship

Epic is very transparent with changes, and they provide an immense amount of information to their clients....

Aug 2024
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Director

Product

Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...

Jul 2024
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Director

Product

Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...

Jul 2024
||
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Director

Relationship

Epic really does customize our client support team that we work with. That is one of the things they...

Jul 2024
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Director

Loyalty, Relationship

We had an external vendor that wanted to partner with our organization and do some of the things...

Jul 2024
||
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Manager

Loyalty, Relationship

Epic is by far the best vendor I have ever worked with. I have been working within the revenue cycle...

Jun 2024
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Director

Operations

Epic has rubbed me a little the wrong way with training. If we don't go on campus, we are not...

Jun 2024
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Director

Relationship, Product

If we have new billing regulations or something coming up, Epic sees that. They have people tied to...

Jun 2024
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Director

Loyalty, Product

When Epic introduces new things to the market, they are still learning some of the new things. But I...

Jun 2024
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Director

Relationship, Operations, Product

I have heard some feedback from the analysts that Resolute Hospital Billing may be falling short in...

Jun 2024
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Director

Relationship, Operations

If there is anything wrong, the analysts interact with the Epic support people, but if I need to go...

Jun 2024
||
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Director

Operations, Product

Epic's system is very complex. The good part about it is there are lots of checks and balances. It...

Jun 2024
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Director

Loyalty, Product

We would absolutely go with Epic again; we are an Epic shop. The Resolute Hospital Billing module...

Jun 2024
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Director

Culture, Value

With Epic, there are some things they charge us for that surprise us. That doesn't happen often....

Jun 2024
||
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Director

Operations

With upgrades or anything specific that we are implementing and need Epic’s services for, the...

Jun 2024
||
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VP/Other Executive

Relationship

There are definitely personnel resources with Epic, but it can sometimes be difficult to get to...

Jun 2024
||
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VP/Other Executive

Relationship, Product

Epic has been ahead of the curve on a lot of the industry buzzwords like AI and machine learning....

Jun 2024
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VP/Other Executive

Product

I like Resolute Hospital Billing’s reliability. We are remote hosted, and that process has gone...

Jun 2024
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VP/Other Executive

Relationship, Product, Value

I like Epic’s commitment to innovation. I have worked with a lot of different EHRs in the past, and...

Jun 2024
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Manager

Relationship, Operations

Epic’s customer support team meets with us quite often, and Epic is really good at training.

Jun 2024
||
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Manager

Product

When we first went with Epic, the account notes were on our storyboard, which was accessible and...

Jun 2024
||
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Analyst/Coordinator

Relationship

Epic can be a one-stop shop for EHRs, but they do not keep their promises all the time; then again,...

Jun 2024
||
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VP/Other Executive

Product

Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...

Jun 2024
||
(0)
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VP/Other Executive

Operations

During upgrades, Epic makes themselves available. They are online during the downtime and for all of...

Jun 2024
||
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VP/Other Executive

Product

Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...

Jun 2024
||
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VP/Other Executive

Product

In the space of AI and automation, other applications, like clinical applications, have a bridge,...

Jun 2024
||
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Manager

Operations

Prior to using Epic's system, when we were working on legacy systems, we often found out that we...

Jun 2024
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