Resolute Hospital Billing
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
The product's design, stability, and reliability could be better.
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When we find one problem in Resolute Hospital Billing, we find five more after. With upgrades...
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Resolute Hospital Billing works as it should if we set the software up right. We hesitate to go with...
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It doesn't seem like Epic has been delivering a lot of new things, and the vendor is just changing...
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Epic's support people are responsive. The people we work with have the power to get answers....
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When we first started with the solution, our host site had some issues. They were like a parent with...
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Our experience with the solution has been very positive. There are a couple of folks at our host...
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Resolute Hospital Billing works, and we are happy. Our revenue cycle performance is really good, and...
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Epic is the real deal. They are visionary, focused, and driven. Epic always delivers, and they...
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I like Epic's progressiveness in terms of improving workflows. The reporting is flexible; there are...
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Epic is ahead of our needs. We don’t have a lot of downtime. Epic is also improving their foundation...
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Epic does a lot of interfacing with multiple vendors. We aren't stuck with just a few options to...
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Epic does exactly what we expect them to. We know exactly where to go in Resolute Hospital Billing...
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Epic's support people have always been right there for us. They are very helpful, and they always...
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Epic is constantly working with us on possible improvements to the system. They are always looking...
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We have run into issues with the product that we have had to report after the fact. Sometimes when...
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The product is working for us. Our issues have more to do with internal operations processes rather...
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I am a big fan of Epic. Their software is the best in the market. Epic's functionality is very...
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In the last couple of years, Epic has done a much better job of taking needed improvements for both...
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Resolute Hospital Billing is the best hospital revenue cycle system I have used. It is very...
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The system's professional billing component is integrated. It is siloed from the system's...
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We feel like we constantly have to go back to Epic and ask for training on how new releases apply to...
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Epic is always delivering new technology. We get updates regularly.
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Epic has so much training available. They have webinars all the time. The in-person training that my...
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I don’t know what we would do without Epic. Their R&D is impressive; Epic continues to develop, and...
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Some of the items on our Epic wish list are already in play. Epic is working to make the display...
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Epic always provides us with opportunities to meet with their high-level staff.
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Epic does charge us for certain things I don't think they should, like licensing for additional...
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The Epic system is the best monolithic platform out there. It is the top integrated platform for a...
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Epic should do a better job at annual reviews of the organization to share what functionality is...
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I would emphatically say that I would buy Resolute Hospital Billing again. Whether we get our...
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I have never been dissatisfied with what Epic has promised and delivered. The one thing that may...
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Early on, we were charged a lot for the product because we had a lot of custom programming, but Epic...
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How we are impacted in our revenue cycle for the implementation would be different if we were just...
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There is always room for enhancement. Epic has a good forum for us to input enhancements or things...
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Epic has come a long way with their road maps. Now, we know what is coming where we used to not know....
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Epic's system isn't the friendliest when it comes to plug-and-play things to keep things in one...
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Epic has been losing a lot of staff lately, and that is getting to be problematic. The support teams...
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We have received our money's worth. Resolute Hospital Billing is a very solid product that does...
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The vendor partnership is structurally sound. Epic has a model with resources that are partnered...
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My criticism is that it seems like the longer we are an Epic customer, the more we see resources...
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Epic tends to lack clarity on exactly what is available in the version that we are implementing. So...
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Epic has a very broad-based revenue cycle, but they need to go deeper into some of the different...
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Epic needs to be better at working with providers to better build what we are asking for as opposed...
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The ultimate key to any relationship is how well the vendor's support people are there for us and...
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Especially in terms of insurance follow-up, the tools that we have from a patient accounting...
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The product works as intended. There are always improvements that could be made, and Epic is well...
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The solution development from Epic is probably slower than anybody would like, but everybody needs...
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Epic has been very responsive, proactive, and plugged in to all that has come through the pandemic...
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Epic is in our long-term plans because Epic has become so embedded in everything we do, so it would...
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The way payments are posted, reversed, and moved in Resolute Hospital Billing is very...
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One thing that really sets Epic apart is the continuous improvement. The product keeps evolving, and...
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We have Epic’s full suite from front to back, and the system is going quite well. We are in the...
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The application’s flexibility is its greatest strength. We can do so much with the system that we...
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Epic's organizational integration is weak. Oftentimes, when we need support for something, it is...
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There is always something that we expect from the product, and Epic lets us know that feature...
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Epic is constantly changing the goalposts for the product. Training is always being dragged along...
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The low ease of use for the end user is not actually a ding on Epic. The low ease of use is really...
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We are using Epic's software for estimates, but the estimate piece is something that Epic has really...
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Epic's training is the best in the industry. I have been trained on a few other vendors' systems,...
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Epic could probably deliver new technology more quickly if we could take it more quickly.
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The issues that we have aren't really because of the software. We have those issues because it is...
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We build all the contracts out in Epic's software as well as in third-party software with front-end...
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We have all of our contracts loaded into Epic's system. That was part of our initial ask so that we...
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When we got on Epic's system years ago, it couldn’t do some of the Medicare reimbursement...
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Epic is really good about having relationships with their customers' CIOs. The vendor talks to the...
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Epic should try to have more people inside their organization that have actually done things in a...
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Epic has much of the market share in the patient accounting and patient management market. They are...
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Epic could have a more robust denials-management program. It would also be helpful if they were to...
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Our patient accounting system is not very forgiving. It is mouse based, and there are not a lot of...
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Things are going well with Resolute Hospital Billing. We get outcomes from the product in terms of...
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One weakness of the product is the poor usability. The work in the product is not as streamlined as...
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We have a unique and collaborative relationship with Epic, so we have a bit of insight not just into...
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The solution is great. I wish that its professional billing worked more like its hospital billing....
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Epic listens to us, takes our ideas, and implements those ideas. They do a really good job of...
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With Resolute Hospital Billing, the things that Epic said were standard and easily implemented took...
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There are multiple ways of doing things in Resolute Hospital Billing, and not everybody does things...
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Epic has their quarterly updates where they let us know what is coming, and we get documentation....
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Epic wants the perfect system where they don't have to fix anything or worry about it from day to...
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There are things I would like to be different, and end users would probably like everything about...
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On the financial side, the Epic system is connected to our EMR. The front end drives the back end....
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The implementation of Resolute Hospital Billing went extremely well. Epic did a such a good job and...
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Epic is part of our long-term plans. It seems like once most organizations go to Epic, they never go...
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Epic avoids charging for every little thing. Obviously, one of the prohibitive things about the Epic...
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The system is a broad, multifaceted tool that allows us to do just about anything we need. Some of...
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The system is so big that sometimes there are a lot of positive features we don’t even know we could...
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There are a couple of items that Epic can't make modifications to. When I reach a dead end with an...
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We don’t deal with the executive level at Epic, but our account people do seem to have the power to...
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There is a new feature coming out that is going to help us with some government regulations. Epic is...
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I have never had any experience where Epic has promised me something that they haven't delivered. We...
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The game changer for us with having Epic’s product has been being able to set up a single billing...
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We can share information across our system as well as with other healthcare systems that are on the...
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Epic keeps their promises. It is hard to get Epic to promise things sometimes, but that is okay.
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Our experience with Resolute Hospital Billing has been good. It flows so much better than Resolute...
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Resolute Hospital Billing does the majority of what we want it to do, but there are things we could...
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Epic is right on target when it comes to delivering new technology, especially around any government...
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I like the flexibility and different reporting capabilities in Resolute Hospital Billing....
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I know Epic is working on this, but for productivity and quality, it would be great for the end...
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I would tell people to get the Epic system. It is the best that I have ever worked with. We can...
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With the work queues in Resolute Hospital Billing, when we want certain columns, we can't easily...
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Epic has the best system on the market. I would argue that there is no better vendor out there. Epic...
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If a patient has a medical record at another organization in our area that has Epic's system, Care...
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A lot of our patients are out of jobs thanks to the pandemic, and they want payment plans. Epic's...
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Everything is good with Resolute Hospital Billing. The system works great compared to other systems...
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I like the availability of all the information. In other host systems, the information is more...
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The only thing on our wish list for Epic is a change in the expected reimbursement functionality. We...
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I haven't seen any new technology for Resolute Hospital Billing. Epic comes out with things and does...
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If I were giving someone insights about Resolute Hospital Billing, I would tell them that Epic's...
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Epic is very effective at updating the system to keep in pace with current laws, functionality, and...
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We have ongoing meetings at the executive level, so the executives are very engaged.
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I would like to see more integration with web applications in Resolute Hospital Billing. Epic has a...
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Epic is outstanding from a support standpoint. With a lot of vendors, we get a customer service...
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We would definitely buy Resolute Hospital Billing again. It has a very robust front end. The system...
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Epic is very good from a support standpoint. We have a dedicated technical resource from Epic that I...
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Epic updates the system on a quarterly basis, and the documentation and technical support are...
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Epic moving to quarterly updates really helped our IT teams implement and be more successful.
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We notice that Epic seems to delay the release of or updates when they don't need to. We ask for the...
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A lot of times, the training comes from our internal teams. Epic gives us an update, but then they...
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Epic is so expensive compared to other vendors.
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Resolute Hospital Billing is a complex system. Epic has done a good job of listening to and...
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Epic's software is cumbersome in that it allows us the flexibility to create many work queues but...
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Epic has some canned reports from the revenue cycle dashboard that are very good. There is a lot of...
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Before Resolute Hospital Billing, we were on another product, and the two products are very...
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Some things that are unique to our organization are not easy to deal with using the Epic solution....
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Epic charges for little things. If we wanted to have Epic develop something, we would probably pay...
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There are still things that Epic could work in. They are a pretty big company, so many facilities...
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Epic's financial products started us on our migration from another product to Epic. All the revenue...
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Resolute Hospital Billing is intuitive in nature. When somebody is using it, it does a great job of...
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I thought Epic was a little slow to create capabilities for vaccine scheduling.
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Epic does listen, and when I come to them with things we could try, they do it. If I say that I wish...
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Epic is trying to improve functionality and efficiencies within the product. Epic promotes a lot of...
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We have been trying to integrate a product that gives us guidelines to determine a patient's status...
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Some of the reimbursements for DRGs and bundled payments are a bit simplistic. However, the...
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Resolute Hospital Billing works very well in my department. With Epic's queue-driven workflow, we...
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I don't work with the technical support people on a regular basis, but the Epic technical support...
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I have access to the user web, so I can go out there and see what is going on in some of the...
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Epic has been Johnny-on-the-Spot meeting with us about the whole digital transformation and trying...
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There are so many applications Epic has and so many spots we have to go to. The system doesn’t meet...
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Epic is very futuristic. They are always looking for improvements, and I like that they have more...
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With the digital transformation and the self-pay for that, one of the things the vendor talked about...
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Epic has really improved how helpful they are to their clients. I have a person called a revenue...
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Epic really tries to keep their clients from using things like automation bots. I think that they...
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We have done well with Epic's product, and I would definitely recommend Epic. We still have the...
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It has been a considerable resource spend to get Epic's software up and going. It has taken a lot...
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We don’t maintain the product immediately with the updates as some organizations do. We have...
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We are generally very satisfied with the product. We are very satisfied with the integration. It...
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There are a lot of variables and moving pieces to the product, and sometimes it is a little...
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We don't get any real training from Epic. That mainly comes through our in-house shop. Epic does a...
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We have to call our internal support team that then goes to Epic’s support team. Epic has worked...
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We have a person who is amazing and who keeps our things clean. That person is pretty proactive on...
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Epic doesn’t always keep their promises. They promise that some things are coming, but when we start...
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Resolute Hospital Billing is an expensive system. We are on the Gold Star program, so we get a price...
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Our most recent implementation was good. The implementations have been smoother the longer we have...
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If the end users don’t follow the workflow properly, the system will break. There are some issues...
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There are a couple of trains of thought about how people calculate their A/R days. The way that we...
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Epic has been saying for quite a while that they would develop a pharmacy A/R system. That was a...
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My little ding is that I really wish that the vendor considered some things and gave us checks on...
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Overall, Resolute Hospital Billing is solid and works very well.
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We see the most turnover with our technical support people. If a person isn't cutting it, the vendor...
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We have had a lot of turnover on our Epic team. Epic brings in young people, which is fine, and...
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With Resolute Hospital Billing, our cash trending year over year is better than it was previously.
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The tenure of the implementation staff when compared to what was in the system caused a lot of...
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The tools work great. Epic has provided a lot of reports, but a lot of times, those reports aren’t...
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It is interesting to see Epic get into areas that they didn’t used to be in, like the prepayment and...
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The product is a system service. We have had nominal investment, so we have been very satisfied with...
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Resolute Hospital Billing does not do detailed A/R reporting, or at least we don’t have it set up to...
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Resolute Hospital Billing's dashboards are really helpful, but we can’t drill in. We can see that...
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Epic doesn’t do a parallel implementation. They build the system, but the tests are all hand built....
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Generally, the product is good in terms of the setup, but it is not detailed. Epic is not great at...
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The way Epic does the implementation doesn’t prepare us for life. The training that we got was one...
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I don’t know whether there is a better option than Resolute Hospital Billing. I think Epic is...
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I have worked with multiple hospital billing systems in my career. Compared to those systems,...
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We haven't had to unexpectedly purchase other systems to fill gaps in Epic's system. We bolt on...
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The executive involvement with Epic is very strong. Because that is so different compared to other...
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Resolute Hospital Billing is just a little easier to use than Resolute Professional Billing....
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Epic has been really good about showing us their road map for some things, especially their online...
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We have had the same support analyst on the hospital billing side for a long time, and that person...
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There are a lot of work queues and other things in the system. The solution could have better reporting....
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Resolute Hospital Billing is far superior to anything that I have worked on at any other hospital. I...
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The vendor's support is very good. They are very responsive when I need things to be escalated.
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The solution's hospital side is very complex. We have very crazy contracts with payers that allow...
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I like Epic, and I like Resolute Hospital Billing, but the product drastically changes every couple...
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When an upgrade has big visual changes, I don't think Epic trickles information down to users...
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Epic has a schedule for updates. If organizations stick with Epic’s schedule, they should be getting...
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I wish there were a little more connection between the billing and clinical sides. Sometimes,...
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For Epic's support, they have a structure where each application has a technical services person...
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Resolute Hospital Billing is pretty expensive. It is unbelievable how much money the system costs....
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I would really like to be able to send some data to outside service vendors without having to get...
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The system works well, and the staff is happy about the engagement that we get from the executives....
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There are a lot of things in the system that need to be billed out, and those don't come from Epic....
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The system has all of the functionality that we need, and we are able to reach out to people at all...
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