Cybersecurity Is Critical in Today's Environment
Resolute Hospital Billing
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
Manager
Epic is very effective at updating the system to keep in pace with current laws, functionality, and...
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Manager
We have ongoing meetings at the executive level, so the executives are very engaged.
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Manager
I would like to see more integration with web applications in Resolute Hospital Billing. Epic has a...
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Manager
Epic is outstanding from a support standpoint. With a lot of vendors, we get a customer service...
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Manager
We would definitely buy Resolute Hospital Billing again. It has a very robust front end. The system...
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Manager
Epic is very good from a support standpoint. We have a dedicated technical resource from Epic that I...
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Manager
Epic updates the system on a quarterly basis, and the documentation and technical support are...
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Director
Epic moving to quarterly updates really helped our IT teams implement and be more successful.
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Director
We notice that Epic seems to delay the release of or updates when they don't need to. We ask for the...
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Director
A lot of times, the training comes from our internal teams. Epic gives us an update, but then they...
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Director
Epic is so expensive compared to other vendors.
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CFO
Resolute Hospital Billing is a complex system. Epic has done a good job of listening to and...
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CFO
Epic's software is cumbersome in that it allows us the flexibility to create many work queues but...
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CFO
Epic has some canned reports from the revenue cycle dashboard that are very good. There is a lot of...
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Manager
Before Resolute Hospital Billing, we were on another product, and the two products are very...
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Manager
Some things that are unique to our organization are not easy to deal with using the Epic solution....
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Manager
Epic charges for little things. If we wanted to have Epic develop something, we would probably pay...
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Manager
There are still things that Epic could work in. They are a pretty big company, so many facilities...
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CIO
Epic's financial products started us on our migration from another product to Epic. All the revenue...
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Director
Resolute Hospital Billing is intuitive in nature. When somebody is using it, it does a great job of...
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Director
I thought Epic was a little slow to create capabilities for vaccine scheduling.
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Director
Epic does listen, and when I come to them with things we could try, they do it. If I say that I wish...
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Director
Epic is trying to improve functionality and efficiencies within the product. Epic promotes a lot of...
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Director
We have been trying to integrate a product that gives us guidelines to determine a patient's status...
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VP/Other Executive
Some of the reimbursements for DRGs and bundled payments are a bit simplistic. However, the...
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Director
Resolute Hospital Billing works very well in my department. With Epic's queue-driven workflow, we...
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Director
I don't work with the technical support people on a regular basis, but the Epic technical support...
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Director
I have access to the user web, so I can go out there and see what is going on in some of the...
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Director
Epic has been Johnny-on-the-Spot meeting with us about the whole digital transformation and trying...
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Director
There are so many applications Epic has and so many spots we have to go to. The system doesn’t meet...
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Director
Epic is very futuristic. They are always looking for improvements, and I like that they have more...
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Director
With the digital transformation and the self-pay for that, one of the things the vendor talked about...
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VP/Other Executive
Epic has really improved how helpful they are to their clients. I have a person called a revenue...
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VP/Other Executive
Epic really tries to keep their clients from using things like automation bots. I think that they...
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Director
We have done well with Epic's product, and I would definitely recommend Epic. We still have the...
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Director
It has been a considerable resource spend to get Epic's software up and going. It has taken a lot...
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Manager
We don’t maintain the product immediately with the updates as some organizations do. We have...
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Manager
We are generally very satisfied with the product. We are very satisfied with the integration. It...
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Manager
There are a lot of variables and moving pieces to the product, and sometimes it is a little...
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Director
We don't get any real training from Epic. That mainly comes through our in-house shop. Epic does a...
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Director
We have to call our internal support team that then goes to Epic’s support team. Epic has worked...
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Manager
We have a person who is amazing and who keeps our things clean. That person is pretty proactive on...
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Manager
Epic doesn’t always keep their promises. They promise that some things are coming, but when we start...
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Manager
Resolute Hospital Billing is an expensive system. We are on the Gold Star program, so we get a price...
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Manager
Our most recent implementation was good. The implementations have been smoother the longer we have...
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Manager
If the end users don’t follow the workflow properly, the system will break. There are some issues...
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Director
There are a couple of trains of thought about how people calculate their A/R days. The way that we...
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Director
Epic has been saying for quite a while that they would develop a pharmacy A/R system. That was a...
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Director
My little ding is that I really wish that the vendor considered some things and gave us checks on...
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Director
Overall, Resolute Hospital Billing is solid and works very well.
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Director
We see the most turnover with our technical support people. If a person isn't cutting it, the vendor...
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Director
We have had a lot of turnover on our Epic team. Epic brings in young people, which is fine, and...
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VP/Other Executive
With Resolute Hospital Billing, our cash trending year over year is better than it was previously.
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VP/Other Executive
The tenure of the implementation staff when compared to what was in the system caused a lot of...
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VP/Other Executive
The tools work great. Epic has provided a lot of reports, but a lot of times, those reports aren’t...
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VP/Other Executive
It is interesting to see Epic get into areas that they didn’t used to be in, like the prepayment and...
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VP/Other Executive
The product is a system service. We have had nominal investment, so we have been very satisfied with...
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VP/Other Executive
Resolute Hospital Billing does not do detailed A/R reporting, or at least we don’t have it set up to...
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VP/Other Executive
Resolute Hospital Billing's dashboards are really helpful, but we can’t drill in. We can see that...
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Director
Epic doesn’t do a parallel implementation. They build the system, but the tests are all hand built....
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Director
Generally, the product is good in terms of the setup, but it is not detailed. Epic is not great at...
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Director
The way Epic does the implementation doesn’t prepare us for life. The training that we got was one...
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Director
I don’t know whether there is a better option than Resolute Hospital Billing. I think Epic is...
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Director
I have worked with multiple hospital billing systems in my career. Compared to those systems,...
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VP/Other Executive
We haven't had to unexpectedly purchase other systems to fill gaps in Epic's system. We bolt on...
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VP/Other Executive
The executive involvement with Epic is very strong. Because that is so different compared to other...
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Director
Resolute Hospital Billing is just a little easier to use than Resolute Professional Billing....
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Director
Epic has been really good about showing us their road map for some things, especially their online...
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Director
We have had the same support analyst on the hospital billing side for a long time, and that person...
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Manager
There are a lot of work queues and other things in the system. The solution could have better reporting....
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Manager
Resolute Hospital Billing is far superior to anything that I have worked on at any other hospital. I...
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Manager
The vendor's support is very good. They are very responsive when I need things to be escalated.
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Manager
The solution's hospital side is very complex. We have very crazy contracts with payers that allow...
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Manager
I like Epic, and I like Resolute Hospital Billing, but the product drastically changes every couple...
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Manager
When an upgrade has big visual changes, I don't think Epic trickles information down to users...
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Manager
Epic has a schedule for updates. If organizations stick with Epic’s schedule, they should be getting...
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Manager
I wish there were a little more connection between the billing and clinical sides. Sometimes,...
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Director
For Epic's support, they have a structure where each application has a technical services person...
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Director
Resolute Hospital Billing is pretty expensive. It is unbelievable how much money the system costs....
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VP/Other Executive
I would really like to be able to send some data to outside service vendors without having to get...
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VP/Other Executive
The system works well, and the staff is happy about the engagement that we get from the executives....
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Manager
There are a lot of things in the system that need to be billed out, and those don't come from Epic....
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Manager
The system has all of the functionality that we need, and we are able to reach out to people at all...
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Manager
The system does really well with cash trending and bringing in our cash. We are usually under...
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Manager
The notes don’t carry over on the system. There are all kinds of things Epic should work on....
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Manager
A lot of times, we don’t get enough information from Epic, and we often have to tell our internal...
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Analyst/Coordinator
A big problem is the system started out based on Resolute Professional Billing, and when Epic built...
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Director
The system is as slick as it can be. We won't take on any add-ons if that means we have to work...
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Director
The billing part of the system is easy to do. It is fairly standard, and the process of implementing...
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Manager
Things are getting better with Epic’s billing system. At first, it was rough, but it is much better...
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Manager
The training was terrible because of COVID-19. There was a training class, but it really didn’t...
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Manager
If we get thrown out of Epic's system, we don’t know why. Later, Epic will send out an email saying...
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CTO
Epic has always been pretty good about pointing out their preferred partners and telling us that we...
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CTO
Epic continues to partner well with us. The folks who use the system routinely are fans. Epic users...
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CTO
I don’t think Epic nickel-and-dimes us per se, but they certainly pay attention to a lot of things...
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CTO
The people at Epic that we get put in contact with to solve problems are usually very knowledgeable...
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Analyst/Coordinator
This is the very best product out there, but we have to follow the Foundation System. People should...
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Analyst/Coordinator
I have not found anything that we cannot do with Epic that is not either already available or on the...
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Director
Moving to Epic has been a learning curve for us, but from a frontline aspect, the functionality,...
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Director
I have been very happy with Epic. We did have a bump in the road at one point with a client manager...
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Director
We had some snags at the beginning of the implementation as we were going through the implementation...
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Director
Epic does a pretty great job when it comes to individual contributors, and they are good corporate...
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Director
Realistically, we want things to be plug and play, but we have state and federal legislation that we...
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Director
I am reasonably happy with the cash trending. We have some room to grow internally. The full suite...
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Director
We are a little behind when it comes to using Epic’s estimates. We use a third party for contracts....
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Director
If I were in denial about how fast an organization can move, I would say Epic skirts the leading...
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Director
We have had the same executive representative, or what Epic calls a BFF, for a number of years. That...
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Director
Epic is a state-of-the-art vendor. They have a ton of resources. Epic also has user webs where we...
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Director
There are some limitations to Resolute Hospital Billing that maybe Epic is still working on, but I...
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Director
One thing with Resolute Hospital Billing is that we really struggle with cash reconciliation, but I...
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Manager
We vet the claim editing significantly in the Epic system, but it isn't easy to fix some things, so...
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Analyst/Coordinator
We were told that we paid for the vanilla version of Resolute Hospital Billing, and that is millions...
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Analyst/Coordinator
Rather than having the Epic trainers train us, our internal staff members did the training for...
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Analyst/Coordinator
Epic's people could only stay so long for the implementation. That is probably due to our contract....
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Manager
Epic is stepping it up. They are trying harder to promote training and to contact the build teams to...
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Manager
A new site that was brought up somewhat recently said that the system felt pretty easy to use. There...
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Manager
Right now, the industry is moving quickly. COVID-19 brought on so many videos and things like that....
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Manager
Epic's support is really good. Our group has been very lucky. If someone from Epic doesn't know...
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Manager
I like Epic, and things are going well. Overall, Epic gives us what we need, and it has been easy to...
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Manager
I have a lot of people on my team because we have a lot of customers. I don't know whether I need...
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Manager
Epic is always great with phone and web support. We can reach out to our resources through the...
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Manager
I am sure that my organization would buy Resolute Hospital Billing again. We have been using Epic's...
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Manager
Epic has a robust customer-facing aspect. They have effective work user groups and good...
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Manager
Epic keeps their promises, but that is a fairly subjective statement. The vendor includes us where...
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Manager
Epic products are generally pretty high quality. They have extensive functionality. Resolute...
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Manager
Epic does a good job of delivering new technology. They are very responsive and forward thinking....
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Manager
Epic is a very agile organization in terms of staffing, but we may not always get the deepest...
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Manager
We see results from Epic. We don't necessarily look at specific criteria for tangible outcomes, but...
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Director
I wouldn't necessarily say that it is unexpected that we have partnered with other vendors and...
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Director
I am actually shocked at how little Epic will charge us for a lot of things. Frankly, they have...
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Director
When it comes to the days that aren't final billed, there is an opportunity to standardize that a...
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Director
We really enjoy Resolute Hospital Billing. It is very intuitive. The cash trending is really great.
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Director
When the product was implemented, it wasn’t as mature as we believed it was. It wasn’t very...
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Director
Epic's folks are 100% on top of things. Their attention to detail is impeccable. I never have to...
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Director
We are always upgrading. The upgrades are usually good or great, but sometimes that depends. There...
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Director
There are some areas where I feel like the vendor hasn't been able to keep up with industry trends...
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Director
I find the Epic system to be very intuitive. Every time I wish that the system could do certain...
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Director
It seems like I need to get quite a few people involved in order to make changes to the system,...
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Director
The system integrates very well with other systems we use. Some of our other products are in App...
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Director
With respect to reporting, we do separate cash trending. The cash is posted into the Epic system,...
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Director
The only shortcoming I see with the Epic system is that compared to our legacy system, where many...
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Director
Things are going very well with Epic. Our Epic people are great, and those people really dive into...
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Director
We are very satisfied with Epic's cash trending. I am very pleased with A/R days. We were at a...
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Director
Epic has actually been a great partner. They are constantly pointing out to us areas that we can...
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Director
I have worked with a lot of vendors over the years, and Epic is by far my top performer. They are...
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Director
Epic is kind of funny. They do not want to play with everybody. They integrate on terms, so when...
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Director
Epic does a fabulous job of delivering new technology. They do a good job of being proactive. They...
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VP/Other Executive
We did an enterprise install of Epic’s revenue cycle system. We have taken a lot of their tools. Our...
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CFO
From a workflow and work-queue standpoint, Resolute Hospital Billing is hands down much better than...
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CFO
The transparency within Resolute Hospital Billing's dashboards is a huge benefit. I can go to the...
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VP/Other Executive
We are very satisfied with our cash trending. We can compare our metrics to all the other Epic users...
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VP/Other Executive
Anybody considering Epic can trust the vendor to lead them through an implementation. As long as...
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VP/Other Executive
There are feature enhancements that we know Epic has made, but we don't have them yet. For example,...
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VP/Other Executive
Anybody who goes live on the Epic system is broke afterward. Epic shrinks their resource pool. The...
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VP/Other Executive
The contract management module has really come into its own. It is mature now. When we stood up the...
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VP/Other Executive
We are using the Epic solution as the backbone of our health system, and we are using some very...
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VP/Other Executive
I am hoping that Epic will keep building robotics and get something ready. The technology isn't...
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VP/Other Executive
Epic does a phenomenal job of using agile management methodologies to develop their software. They...
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VP/Other Executive
When I am in the Epic system, I feel like I am in an arcade game. As fast as we can click on a...
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VP/Other Executive
The only limit of the system is in our minds. It isn't hard to make improvements to the system; IT...
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CIO
Our revenue cycle work has gone a lot better than I had hoped. We are back to where we should be. We...
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Director
I grew up on the physician side, and when I flipped over to the hospital side, I didn't think that...
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Director
On the business side, we don't have a good, solid foundation of Epic knowledge, but all of our...
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Director
Partnering with a vendor like Epic is a two-way street. Sometimes they don't keep their promises...
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Director
We are very devoted to the system and do a very good job with it. Our patient financial-services...
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Director
The product is so far superior to anything else that I have worked with, and I have worked with a...
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Director
We still have to purchase things like our interfaces, but now that we have an enterprise license,...
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Director
We have had a lot of turnover with Epic's staff, and that is just because of the technical services....
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Director
We do our own training. Because we change things so often, my IT team does the training, and we do...
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Director
Epic is such a large company that we don't get into the executive level with them. They have people...
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Director
Epic is very conscientious about allowing scripts from an outside vendor that they haven't approved....
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Director
We are currently using Resolute Hospital Billing. We are in the process of implementing Epic's...
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VP/Other Executive
Epic dominates the market, and given the market share they have, we have the ability to network with...
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