Resolute Hospital Billing Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Operations, Product
We brought on additional resources outside of Epic to help with our revenue-cycle stabilization. We...
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Operations
We had to redo our training from Epic. They must review the training that they already have. They...
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Operations
What I am seeing from Epic is probably better than average for a software organization. Our most...
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Relationship, Product
We are becoming a mature shop, and what I like about Resolute Hospital Billing is that we are able...
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Loyalty, Value
Going with Epic was the best decision we could have made at the time, but fast-forward to right now,...
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Loyalty
We are excited to see some more AI features get implemented. In general, it would be great if Epic...
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Relationship
I have been really happy with the quality of our technical support folks. In the last few years,...
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Product
Resolute Hospital Billing is the best on the market. Epic is also working on package pricing for AI....
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Operations
Epic doesn't really actively train us. We are responsible for getting people trained. If Epic is...
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Loyalty, Relationship, Operations
I would like to see a focus on performance versus Epic priorities. There is a disconnect between...
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Relationship, Operations
Epic is very qualified in everything they say, so they generally don't say something without a...
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Relationship, Product
Epic is really helpful, and I like that they are aware of what is going on in the industry. All of...
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Culture, Operations
I am satisfied with the hospital billing side of Epic's system. Before getting the product, Epic...
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Relationship
The quality of Epic's professional services is an area of opportunity for improvement.
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Culture, Value
There are some things in some of the modules in the system that Epic charges us for. I think they...
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Relationship
Our experience with Epic’s support would improve if we could get tickets completed and closed...
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Operations
Epic does have online training videos and online books. Very rarely do we have real-time training....
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Operations
Epic communicated about their upgrades, but their implementations did not go as planned. It is...
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Product
Resolute Hospital Billing needs better reporting. It has a reporting module that makes it easy to...
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Relationship, Product
The concern with Resolute Hospital Billing’s interoperability is that Epic is very proud of...
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Relationship, Product
Epic promises to make configuration changes, and they are behind. Some of the promises they have...
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Product
Because Epic is intended to be one big, huge, over-arching, all-encompassing system, there is a lot...
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Operations, Product
I don't hear about any problems with our billing, but I haven't seen any updates in a long time...
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Product
We already put the code in. We have the diagnosis in our notes, and we sign our notes, and then we...
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Loyalty, Product
I would buy Resolute Hospital Billing again. I am extremely likely to recommend Epic's systems...
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Product
Resolute Hospital Billing is very complicated, and everyone is very integrated. Epic doesn't realize...
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Relationship
Epic has a vision, but that doesn't mean that I agree with their vision. The vendor has what they...
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Value
Epic is too expensive. They like to bill for everything. We are doing well in terms of cash, but we...
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Relationship, Product
Epic is much more advanced on the Resolute Hospital Billing side than on the Resolute Professional...
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Operations
We had a great clinical conversion with Epic. We are very pleased with the changes that Epic has...
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Operations, Product
When we go live, there are thousands of work queues in Epic. Every one of those has to be cleared...
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Product
The only negative thing with Epic is that they sometimes don't want us to integrate with something...
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Relationship
Sometimes it takes longer to get support from Epic than I would like, but I have seen some positive...
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Loyalty, Relationship, Product
Every vendor has issues, and Epic has some goofiness, but their solution is by far better than some...
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Operations
Epic does a good job of teaching how their product works, but they aren't necessarily good at...
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Value
Epic is fair with their charging. They charge for things that are appropriate, but they also do a...
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Product
We have been working with Epic to make the patient experience easier. We have had some upgrades on...
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Loyalty, Product
I have made some recommendations, and Epic is working on things. I would like to get some AI in...
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Relationship
The one thing that Epic is very good at is that when things are not mature or when there are gaps,...
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Operations, Product
We are implementing a remote patient monitoring system, and our internal Epic team, like most, is a...
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Loyalty, Product
Epic is bringing a lot of AI into the solution, and that is good. They have been a bit behind in...
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Product
When insurance has changed, there is an unmatching that occurs. The hospital billing side does not...
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Relationship, Product
Our state has issued an executive order related to certain intake questions. While there are fields...
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Operations, Product
I don't think there is much room to score Resolute Hospital Billing higher. Most end users find it...
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Operations, Product
Resolute Hospital Billing doesn't necessarily always comply with governmental regulations, and it...
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Product
Resolute Hospital Billing is a good product. It works differently than Resolute Professional...
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Product
Resolute Hospital Billing is a great tool. We are able to get a lot of claims out the door. I love...
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Relationship, Operations
If something doesn't work in Epic's systems, we can go to our IS people and they will do the best...
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Value
Epic has some deals that are all in that would let us get everything, but our deal is not structured...
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Product
We have been rolling Resolute Hospital Billing out to our other entities. It has worked pretty well...
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Operations, Product
Things have to happen in a particular way in Resolute Hospital Billing. Each place has clinicians...
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Relationship, Product
Epic is usually three or four years behind the market. When they see new technology on the market,...
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Loyalty, Relationship
We have spoken with some of Epic’s senior people about the future, where things are going, and what...
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Product
Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...
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Product
Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...
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Relationship
What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...
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Value
Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...
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Operations
Epic does some great training, and they are constantly evolving with their products.
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Product, Value
Resolute Hospital Billing is a good product; it is easy and works well. It has very good work queues...
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Loyalty, Relationship, Product
One thing that is on Epic's road map is AI. I went to their user group, so they do have a lot of...
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Relationship
Epic is very easy to work with. If we have a question or a problem, I have people at my disposal...
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Relationship
At times, Epic has grown a lot, and sometimes they have a process of suggesting enhancements, and we...
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Loyalty, Relationship
We are not looking to switch from Epic at this point. That would be a ginormous project. I want to...
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Value
Epic has started to trend in the wrong direction with charges. It is always funny because I know...
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Value
Epic is expensive as heck, but I’m hoping that we will see more value from Epic with time. I have...
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Operations
Our implementation of Resolute Hospital Billing played out well, particularly given the extent of...
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Operations, Product
We had issues with workflow changes when we implemented Resolute Hospital Billing. We had accounts...
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Relationship, Product
Resolute Hospital Billing is great, but I am always asking about this and that and updates. If our...
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Product
I love the ease of use of Resolute Hospital Billing. Epic in general has a user web that if we are...
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Product
With Resolute Hospital Billing, I would like to improve on the Medicare billing date of service...
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Culture, Value
Epic has more of a package. I don't think that they charge for every little thing. I haven't heard...
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Relationship, Product
Epic is continuously improving their system. They do everything in-house, and that means we do not...
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Operations
Epic has awesome training. With Epic, people have to stay certified. They need to be certified to...
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Product
Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...
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Operations
Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...
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Product
There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...
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Product
Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...
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Product
Something that could be improved would be just adding coverages in registration. We would like to...
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Relationship, Product
Epic has a community almost like a town hall where many problems and potential solutions are identified....
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Product
I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...
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Relationship
Epic is very transparent with changes, and they provide an immense amount of information to their clients....
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Product
Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...
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Product
Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...
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Relationship
Epic really does customize our client support team that we work with. That is one of the things they...
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Loyalty, Relationship
We had an external vendor that wanted to partner with our organization and do some of the things...
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Loyalty, Relationship
Epic is by far the best vendor I have ever worked with. I have been working within the revenue cycle...
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Operations
Epic has rubbed me a little the wrong way with training. If we don't go on campus, we are not...
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Relationship, Product
If we have new billing regulations or something coming up, Epic sees that. They have people tied to...
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Loyalty, Product
When Epic introduces new things to the market, they are still learning some of the new things. But I...
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Relationship, Operations, Product
I have heard some feedback from the analysts that Resolute Hospital Billing may be falling short in...
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Relationship, Operations
If there is anything wrong, the analysts interact with the Epic support people, but if I need to go...
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Operations, Product
Epic's system is very complex. The good part about it is there are lots of checks and balances. It...
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Loyalty, Product
We would absolutely go with Epic again; we are an Epic shop. The Resolute Hospital Billing module...
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Culture, Value
With Epic, there are some things they charge us for that surprise us. That doesn't happen often....
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Operations
With upgrades or anything specific that we are implementing and need Epic’s services for, the...
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Relationship
There are definitely personnel resources with Epic, but it can sometimes be difficult to get to...
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Relationship, Product
Epic has been ahead of the curve on a lot of the industry buzzwords like AI and machine learning....
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Product
I like Resolute Hospital Billing’s reliability. We are remote hosted, and that process has gone...
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Relationship, Product, Value
I like Epic’s commitment to innovation. I have worked with a lot of different EHRs in the past, and...
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Relationship, Operations
Epic’s customer support team meets with us quite often, and Epic is really good at training.
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Product
When we first went with Epic, the account notes were on our storyboard, which was accessible and...
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Relationship
Epic can be a one-stop shop for EHRs, but they do not keep their promises all the time; then again,...
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Product
Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...
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Operations
During upgrades, Epic makes themselves available. They are online during the downtime and for all of...
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Product
Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...
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Product
In the space of AI and automation, other applications, like clinical applications, have a bridge,...
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Operations
Prior to using Epic's system, when we were working on legacy systems, we often found out that we...
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