Resolute Hospital Billing Commentary
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Product, Value
Epic's system is pretty consistent. I would buy this product again if I had the money. I like that...
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Operations
I like the remote training options. They are like live webinars. The product is a lot though. It can...
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Relationship, Product
When new things come out in the industry, it takes a while before we have them in the Epic system....
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Product
Epic supports our integration goals and other needs. However, they can't always accommodate...
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Relationship, Product
Epic is a beast and a monster. We work with Epic people who are scattered around the country....
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Relationship, Product
There are some things that we wish we could change in Resolute Hospital Billing, but the vendor...
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Relationship, Operations
During upgrades, we sometimes run into issues. When that happens, we try to attack the issues and...
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Relationship, Operations
Epic is not as helpful as we need them to be. They have let the training slide tremendously since...
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Relationship, Product
Resolute Hospital Billing is the best in the market but still has issues. Epic provides us with the...
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Product
Epic's systems are clinically the Cadillac for bigger hospitals; they are the best out there. But...
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Value
Epic is charging us for everything they can.
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Loyalty, Product
We have had upgrades for Epic, and they have gone okay. Some of the changes are just cosmetic, and I...
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Relationship
Epic is a wonderful vendor and is great to work with. They document the heck out of everything and...
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Product
Epic is pretty good in terms of patient financial experience, like how the patient interacts with...
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Relationship
Epic is great. Who we get ahold of is hit or miss, but that is how things are at any place. We are...
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Relationship
Epic has a monopoly, and they are a big shop, so we can't get the small updates that we want. If the...
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Product
Resolute Hospital Billing isn’t particularly easy to use. It is pretty, and it has buttons, but it...
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Relationship
Epic comes in and looks at our build after we use their system for a long time, and they compare us...
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Product
The system is complex, but its ease of use is getting better. The product is solid, stable, and...
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Loyalty, Product
Epic's systems meet our integration goals. We want to have one vendor and one product. Then, we want...
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Product, Value
Epic gives us nice reports on how much money we are saving now. For example, a report may say that...
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Relationship
I have regular meetings with people from Epic. They are available to answer my questions.
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Product
One issue that I have with Resolute Hospital Billing is the reporting. There still isn't a great way...
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Product
Resolute Hospital Billing is easy to use. In general, I support Epic 100%. I love the system....
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Product
We are pretty happy with Resolute Hospital Billing. The overall quality of what Epic offers rates at...
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Operations
Epic had a C-team for the implementation. Resolute Hospital Billing is oversold. The product works...
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Relationship
Epic tries to act like they hear customers, but that doesn’t mean they are going to do anything....
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Relationship
When we need Boost resources, we go to them. The Boost resource we have now is fantastic. Other ones...
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Relationship
Epic is proactive in what they want us to focus on because then they can tout things across all...
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Product
Resolute Hospital Billing is amazing, especially coming from a previous organization where we were...
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Operations
One part of our business implemented Epic's system, and the vendor did a bad deal where they just...
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Relationship
Epic seems to be really focused on full integration and the whole Epic-first concept. Also, the...
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Operations, Product
Resolute Hospital Billing is an easy product to self-teach to some extent, but there is a lot of...
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Relationship
Sometimes Epic is not super proactive. Also, they are very specific about who we work with and how...
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Value
To some extent, we haven't received all of our money's worth with Resolute Hospital Billing because...
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Loyalty, Relationship, Product
Innovation is one of Epic's strong points. They are not happy with what they have, so they are...
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Value
The vendor isn't timely when it comes to delivering new technology to meet our needs. When a new...
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Loyalty
Resolute Hospital Billing works pretty well in our current environment. I don't know how it is going...
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Product
I have worked with Cerner's patient accounting system and some other vendors' systems, and I think...
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Product
There are definitely some things in Resolute Hospital Billing that could be improved. There are...
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Relationship, Operations
With Epic, organizations have to know what questions to ask. However, sometimes, organizations don't...
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Relationship, Value
Epic does a decent job of avoiding charging for every little thing. The quality of Epic's ongoing...
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Product
The product’s biggest strength is that it can automate a lot of processes that we were doing...
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Relationship, Product
I have worked with several different products, but Resolute Hospital Billing is just simpler, and I...
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Relationship, Operations
I’m dependent on Epic for a lot of different things that they have to change and work on. I wish...
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Relationship, Product
Things have been really good with Epic. We are not in catch-up mode. We are definitely not an Epic...
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Operations
Epic doesn't provide any ongoing training, per se. Their documentation isn't exactly the easiest...
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Relationship
With Resolute Hospital Billing, we can always reach somebody if we need to. Even after hours, the...
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Relationship
In my past years of experience working with Epic, they have been pretty honest in telling us about...
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Loyalty, Product
I struggle to send other vendors our data when we have it all in Epic's system and it works with our...
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Operations
Epic’s training is very thorough and very in depth, and they hold our hands. Epic's product is a...
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Value
Epic is expensive as all get out, so the bar is higher to get our money’s worth. But they don't come...
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Relationship, Product
With Epic, everything integrates well if everyone else is on Epic; that is their motto. People...
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Relationship
If the vendor’s support team needs to reach out to another application's team, there is definitely...
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Product
There are always quarterly updates or upgrades that the vendor has in their system. There are...
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Relationship, Value
The vendor encourages us to use what is already readily available within the system. If they find...
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Relationship
The vendor is always willing to get on a call if we need. They don't walk on water, but they are...
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Product
I like the system because anything in the system can be tracked. Whether users work within the...
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Relationship, Product
Our IT people try to push back on certain parts of upgrades. We can say yes or no to different...
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Relationship
The vendor definitely has tools and resources available for their clients. As users, we have access...
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Relationship
Our IT team has regular calls with the vendor’s support team. Each application has its own tech...
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Product
At a high level, we are doing well with Resolute Hospital Billing. We have a host of operational...
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Product, Value
We get great feedback from Epic about cash collection. We are trying to get every nickel and dime we...
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Relationship
Epic delivers stuff to us regularly. They listen well to enhancements that we request, and they...
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Relationship
We would tell a friend or peer that Resolute Hospital Billing is a good product. It is good for...
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Relationship, Product
Epic is consistent with all of their upgrades for Resolute Hospital Billing. Epic listens to their...
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Relationship, Product
Epic is really top notch with reporting from a revenue cycle perspective. They are moving into...
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Product
One thing that we struggle with is that when Epic puts a certain report out to our C-suite-level...
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Relationship, Product
The strengths of Epic are in the level of technology that they have and the way they try to figure...
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Relationship, Product
One thing I love about Epic products in general is that we get a report every quarter on how we are...
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Loyalty, Operations, Product
Everything is part of one system, so I don't know how to parse things out, but I wish the whole...
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Product
The problem is that I'm really spoiled with Epic. I have my regular calls with Epic’s executive...
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Relationship
We have had really good luck with Epic lately. We have the right people at Epic, and they have found...
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Loyalty, Product, Value
Healthcare is changing. I can't hire a nurse to save my soul, and we can't recruit doctors, so my...
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Relationship
Judy isn’t going to be around forever, and I don’t see anybody at Epic who can take the company and...
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Loyalty
Epic is looking at moving into the ERP space. Unless they are seeing something I'm not, there is...
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Relationship
Epic keeps their promises, but that is because we are good at asking for things and getting...
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Relationship, Operations
Epic used to be really good at delivering on their vision because they never presented anything to...
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Product
I would tell someone looking at Resolute Hospital Billing to go into it with eyes wide open.
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Relationship
Epic doesn’t listen to their customers, especially smaller customers. Unless people have a checkbook...
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Relationship, Product
Resolute Hospital Billing is okay. It works. It does its thing, and it is not a headache for me. The...
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Operations, Product
Regarding tangible outcomes, I don't think Epic is any different from any other vendor out there....
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Operations
Things went well during the implementation, and we were back to baseline charging almost...
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Operations, Product
Everybody encounters issues, and the primary issue that we encountered was that we had far more...
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Operations
We create the training with Epic, so we start with their curriculum and then add on to it. We had...
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Product
The quality of the software is such that when we have discrepancies or issues, we start by assuming...
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Product
The ease of use for end users with any hospital billing system is about a one on a scale of one to...
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Product
There are still some things we would like the product to do that it doesn't do, and we are working...
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Relationship, Value
Epic excels at their ongoing support. We have executive involvement regularly. Epic keeps their ear...
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Operations
Epic needs to improve their quality testing and implementations. Those aren't what we were led to...
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Culture, Product
The system isn't very easy to use, but it is doable. Resolute Hospital Billing is a powerful system...
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Product
Resolute Hospital Billing is light years ahead of what we had before. No systems are better...
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Value
If Epic could cost a little less, that would help a lot. Their products have big price tags.
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Relationship, Product, Value
Epic has completely pivoted to using business language, and I love that they are doing that. The...
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Relationship
Epic’s philosophy is for us to trust what we have out of the box before we say that it doesn’t work....
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Operations
Epic’s approach to training is huge. They ensure that an organization’s people are certified, not...
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Product
Resolute Hospital Billing really shines in its ease of use. It is much more intuitive than other...
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Value
Resolute Hospital Billing is expensive, but it really gets the job done. The vendor is up front...
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Product
I always said that Epic's product was the best monolithic system out there. It still is. It is by...
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Loyalty, Relationship, Product
Things are so hard with Epic because their promises are proactive, but the delivery time is so long....
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Operations
One of the things that Epic does really well is that even though they have a horrible implementation...
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Product
Depending on the module and depending on the user, there are things in Epic’s products that are not...
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Relationship
Epic is working with us progressively to find ways to improve. They are also working on finding ways...
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Loyalty, Operations
I would advise others who are considering Epic's systems that if they decide to go with Epic, they...
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Loyalty
We never want to go with the latest version of an Epic application. We want as many bugs as possible...
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Relationship
I have to credit Epic's team; they are highly professional folks. Epic has been around since 1979,...
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Value
If a facility can afford Resolute Hospital Billing, it is well worth the money, but it is very...
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Relationship
Epic's support is awesome. We have folks that we can reach out to for immediate answers to our...
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Product
Resolute Hospital Billing has a lot of different features and a lot of navigation capabilities, and...
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Loyalty, Product
As an organization, we made the decision to use Epic, and since then the idea of going in another...
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Relationship
Anyone that we work with from Epic will take forward what we want. They can't always develop what we...
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Value
Epic’s pricing is pretty fair, and when there is a charge, we tend to understand why there is a...
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Relationship, Operations
In general, we have had good support throughout our go-live era directly from Epic. When we do...
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Loyalty, Product
Automation is a big component that Epic is working on; they are always developing things. There are...
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Relationship
At Epic, there are support folks that always respond to me when I send them an email; they are...
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Relationship
Sometimes, when I reach out to my point of contact at Epic with a question about how to use a tool...
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Product
I like the particular layout of the features of Epic’s activities that help the end user drive their...
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Product
Epic combines Resolute Hospital Billing and Resolute Professional Billing self-pay statements into...
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Product
We would tell people planning to use Resolute Hospital Billing to try not to get caught up in...
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Relationship, Product
There is no ability in Epic's system to manage bad emails, and that is something really important....
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Relationship
We have built great relationships with Epic. They are definitely customer focused, and if they don’t...
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Relationship, Product, Value
Epic sometimes has a hard time listening. They are a behemoth, and I think that they are trying to...
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Product
I like that the product has a lot of automation opportunities. Epic continues to develop automation....
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Operations
Epic has a lot of training to help people get certified in different products that they offer. That...
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Product
I would like to change how payment plans are set up. Patients are asking to make payments weekly or...
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Product
Epic's products are interconnected, so users don't have to pay to turn different things on. They...
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Product
If a user is billing for a procedure, they can set things up so that all of the supplies aligned...
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Relationship
Epic consciously reaches out to us and tells us what they think of our performance. They also help...
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Product
We like the ease of use, the automation, and the capture of information. The way that Epic has the...
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Relationship, Operations
Epic has certification programs and ongoing continuing education as well as user groups. They have...
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Value
Users can build the product to charge for what they want it to charge for. The product helps with a...
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Product, Value
The product is a really transparent system. We have dashboards where we can see all of our charges....
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Relationship, Product
Everything works as Epic promotes. The vendor partners very well with all of the vendors that we...
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Value
Epic's system is one of the most expensive systems out there, but it is probably well worth the...
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Product
The big benefits of Resolute Hospital Billing are the work queues that it has. We have a single...
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Product
One thing that I don't like about Epic's system is the reporting. Getting big reports out of the...
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Relationship, Operations, Product
From an end-user standpoint, we would like to see a little more guidance when we are not doing...
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Relationship, Product
Epic a lot of times updates things regardless of what we do. It just seems like things are coming,...
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Operations, Product
Epic is really great with their updates, upgrades, and implementations. They always have sessions...
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Relationship
We have never seen someone at a very high executive level from Epic.
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Product
We have a ton of reports from Epic. There are a ton of things that we can pull out across the board,...
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Product
Resolute Hospital Billing's self-pay piece was an afterthought for Epic. There are some things in...
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Culture, Relationship
We are at a stage now where the vendor doesn't make a lot of promises, but they come through with...
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Loyalty, Product
Integration is the main reason we keep Resolute Hospital Billing. Epic's software is the best in...
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Product
Resolute Hospital Billing clearly shows what is happening, and we certainly capture a lot of good...
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Loyalty
We are making a push to make Epic's product the source of all our information, and we really have...
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Relationship, Product
Epic’s products still need a lot of people to operate them. And it is difficult to innovate with...
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Product, Value
We have seen benefits with the solution and some gains in our revenue cycle space as far as A/R days...
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Operations
There are two areas with training; there is the training that Epic provides to our team to get...
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Operations
People can watch a recorded session on the system and pass a competency test. That speaks to the...
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Value
I don't even know how much money we give to Epic, but I am sure it is not an insignificant amount....
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Product
What stands out as a strength of this product is the ease of use and that there is a significant...
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Product
With some of the capabilities of the financial assistance module that this product offers, there is...
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Relationship
Epic does a great job of proactively publishing and laying out their road map for us, and most of...
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Product
For Resolute Hospital Billing, Epic offers automation in the realm of prior authorization and notice...
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Relationship
Some people in our operational areas have expectations for Resolute Hospital Billing that stretch...
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Relationship
Epic definitely has a sense of shared accountability. Other vendors would give us their software and...
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Culture, Loyalty
We are grateful to have a perpetual license from Epic. Everyone else is moving to SaaS pricing, and...
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Loyalty, Relationship
I worry a lot about what happens to Epic post-Judy. She doesn't seem like she is slowing down much,...
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Relationship, Product
Epic plays a critical role in what will happen with the development of ChatGPT. It can certainly be...
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Relationship, Operations
Anytime there is a significant change, Epic alerts us to the fact that it is a significant change....
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Relationship
Epic tries to be proactive. They provide quarterly reports on functionality that we are using well...
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Product
The product’s integration with the rest of the EMR and the value that the integration provides...
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Relationship
Whenever we have questions about the system, Epic always researches things and gets back to us....
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Product
If the technology in Resolute Hospital Billing met our organization’s every need, we wouldn’t need...
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Operations, Product
Resolute Hospital Billing is very easy to use, especially compared to another solution we used to...
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Relationship, Product
I haven’t had any issues with Epic not keeping promises. We are satisfied with Epic’s upgrades,...
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Operations
We have to do more training, but that makes sense. I think that Epic is training our IT people, but...
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Relationship, Operations
The vendor's implementations go off without a hitch, and we haven't had any issues with them. Epic...
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Operations, Product
When it comes to integration, the instructions for integrating some of the exchange items that we...
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Product
The drawback of working with Epic is that they don't allow robotic processing unless it is for an...
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Operations, Product
Even with the vendor's upgrades, if something hasn't become apparent to end users, Epic will let us...
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Operations, Product
For the most part, the product is pretty user friendly, but the ease of use is only as good as our training....
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Product
We have requested some revenue cycle enhancements over the past few years that we haven't seen put...
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Relationship
Over the years, Epic has been aware of changes with CMS and other things. And they let us know about...
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Value
I would not say Epic nickel-and-dimes us, but there are a lot of costs that we can't predict, like...
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Product, Value
I can't complain about Resolute Hospital Billing. It has been extremely good for our organization....
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Relationship
We have people we contact directly, and they usually help us pretty quickly.
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Product
I like the fact that we can share information. If someone is in the physician's office, we can get...
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Product
I don't like several things. I don't understand why the system works the way it does. I have asked,...
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Product
Resolute Hospital Billing is a very large system, and it is very hard to stay on top of everything.
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Product
Epic’s strength is staying ahead of the curve with complicated hospital billing, and their tools...
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Relationship
Things don't really get taken up the ladder with Epic. If my contact can't help, my issue ends...
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Product
Epic is doing well in terms of product development and measurable outcomes. For example, based on...
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Loyalty
We are excited about the automation coming in future releases of Resolute Hospital Billing.
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Product
Our Resolute Hospital Billing model was not designed for our state, and our state is heavily...
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Product, Value
We like that the product can be integrated with clinical, managed care, and imaging products. The...
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Product, Value
The fact that Resolute Hospital Billing is fully integrated is probably the system's biggest benefit...
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Value
Epic charges plenty, but the vendor is very clear when they are charging us.
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Operations, Product
With the overall functionality and trying to stay ahead of things, Epic does a pretty good job. One...
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Product
If I were recommending Resolute Hospital Billing, I would say it is a user-friendly system that has...
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Operations
There could have been improvements in how things were done during our Epic implementation. There...
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Product
There are some things that should just be a standard part of the practice and part of the Resolute...
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Relationship
We were having issues with certain accounts, and Epic’s leadership team brought in additional...
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Operations, Product
I sometimes struggle with the system's upgrades.
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Operations
When it comes to training, Resolute Hospital Billing keeps us certified.
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Product
Epic's product is easier to maneuver through and more user friendly than other systems.
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Product, Value
The product is so configurable that we almost need a consultant to do what we need.
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Relationship
There is no support from Epic. I have to go through a lot of hoops to get anything. I can put in a...
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Operations
Epic has a very standard training program, so I am good with what they do. They know exactly what to...
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Relationship
We have a couple of contacts at Epic, and I had a good relationship with one of them, but they fell...
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Product, Value
Epic automates processes for us that used to be manual, and that has helped us reduce our claim...
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Relationship
Epic does a really good job with large projects. They follow up on things, and if something doesn't...
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Relationship, Operations
Epic is great at providing us with notes and updates. They also give us a heads-up about any new...
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Relationship, Product
There are certain things that Epic isn't able to handle, but they are working on improving their...
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Relationship, Product
The main thing that sets the system apart from competing systems is its flexibility when it comes to...
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Relationship, Product, Value
We have been very pleased with Resolute Hospital Billing. The performance is very solid. The...
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Product
Some of the updates Epic has come out with have made it easier to track workflows and payments. We...
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Product
Epic is making it easier to interface with our payers. There is something they have been developing...
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Loyalty, Product
Our staff has had some tough times because they are working in Resolute Hospital Billing and in...
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Relationship
I manage different applications, and the developers from Epic are the most engaged by far. They have...
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Relationship
The partnership with Epic is driving satisfaction with Resolute Hospital Billing. It is so important...
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Relationship, Operations, Product
Resolute Hospital Billing is amazing and also scary in a lot of ways because it is not something we...
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Product, Value
I have seen and worked on other financial systems, and Resolute Hospital Billing is by far the best....
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Culture, Value
One thing that frustrated me a little with Epic’s charges was that they required us to have their PM...
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