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Resolute Hospital Billing
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User Commentary

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Manager

Epic is very effective at updating the system to keep in pace with current laws, functionality, and...

Oct 2021
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Manager

We have ongoing meetings at the executive level, so the executives are very engaged.

Oct 2021
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Manager

I would like to see more integration with web applications in Resolute Hospital Billing. Epic has a...

Oct 2021
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Manager

Epic is outstanding from a support standpoint. With a lot of vendors, we get a customer service...

Oct 2021
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Manager

We would definitely buy Resolute Hospital Billing again. It has a very robust front end. The system...

Oct 2021
||
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Manager

Epic is very good from a support standpoint. We have a dedicated technical resource from Epic that I...

Oct 2021
||
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Manager

Epic updates the system on a quarterly basis, and the documentation and technical support are...

Oct 2021
||
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Director

Epic moving to quarterly updates really helped our IT teams implement and be more successful.

Oct 2021
||
(0)
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Director

We notice that Epic seems to delay the release of or updates when they don't need to. We ask for the...

Oct 2021
||
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Director

A lot of times, the training comes from our internal teams. Epic gives us an update, but then they...

Oct 2021
||
(0)
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Director

Epic is so expensive compared to other vendors.

Oct 2021
||
(0)
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CFO

Resolute Hospital Billing is a complex system. Epic has done a good job of listening to and...

Oct 2021
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(0)
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CFO

Epic's software is cumbersome in that it allows us the flexibility to create many work queues but...

Oct 2021
||
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CFO

Epic has some canned reports from the revenue cycle dashboard that are very good. There is a lot of...

Oct 2021
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Manager

Before Resolute Hospital Billing, we were on another product, and the two products are very...

Oct 2021
||
(0)
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Manager

Some things that are unique to our organization are not easy to deal with using the Epic solution....

Oct 2021
||
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Manager

Epic charges for little things. If we wanted to have Epic develop something, we would probably pay...

Oct 2021
||
(0)
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Manager

There are still things that Epic could work in. They are a pretty big company, so many facilities...

Oct 2021
||
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CIO

Epic's financial products started us on our migration from another product to Epic. All the revenue...

Oct 2021
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Director

Resolute Hospital Billing is intuitive in nature. When somebody is using it, it does a great job of...

Oct 2021
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Director

I thought Epic was a little slow to create capabilities for vaccine scheduling.

Oct 2021
||
(0)
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Director

Epic does listen, and when I come to them with things we could try, they do it. If I say that I wish...

Oct 2021
||
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Director

Epic is trying to improve functionality and efficiencies within the product. Epic promotes a lot of...

Sep 2021
||
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Director

We have been trying to integrate a product that gives us guidelines to determine a patient's status...

Sep 2021
||
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VP/Other Executive

Some of the reimbursements for DRGs and bundled payments are a bit simplistic. However, the...

Sep 2021
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Director

Resolute Hospital Billing works very well in my department. With Epic's queue-driven workflow, we...

Sep 2021
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Director

I don't work with the technical support people on a regular basis, but the Epic technical support...

Sep 2021
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Director

I have access to the user web, so I can go out there and see what is going on in some of the...

Sep 2021
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Director

Epic has been Johnny-on-the-Spot meeting with us about the whole digital transformation and trying...

Sep 2021
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Director

There are so many applications Epic has and so many spots we have to go to. The system doesn’t meet...

Sep 2021
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Director

Epic is very futuristic. They are always looking for improvements, and I like that they have more...

Sep 2021
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Director

With the digital transformation and the self-pay for that, one of the things the vendor talked about...

Sep 2021
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VP/Other Executive

Epic has really improved how helpful they are to their clients. I have a person called a revenue...

Sep 2021
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VP/Other Executive

Epic really tries to keep their clients from using things like automation bots. I think that they...

Sep 2021
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Director

We have done well with Epic's product, and I would definitely recommend Epic. We still have the...

Aug 2021
||
(0)
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Director

It has been a considerable resource spend to get Epic's software up and going. It has taken a lot...

Aug 2021
||
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Manager

We don’t maintain the product immediately with the updates as some organizations do. We have...

Aug 2021
||
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Manager

We are generally very satisfied with the product. We are very satisfied with the integration. It...

Aug 2021
||
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Manager

There are a lot of variables and moving pieces to the product, and sometimes it is a little...

Aug 2021
||
(0)
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Director

We don't get any real training from Epic. That mainly comes through our in-house shop. Epic does a...

Aug 2021
||
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Director

We have to call our internal support team that then goes to Epic’s support team. Epic has worked...

Aug 2021
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Manager

We have a person who is amazing and who keeps our things clean. That person is pretty proactive on...

Aug 2021
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(0)
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Manager

Epic doesn’t always keep their promises. They promise that some things are coming, but when we start...

Aug 2021
||
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Manager

Resolute Hospital Billing is an expensive system. We are on the Gold Star program, so we get a price...

Aug 2021
||
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Manager

Our most recent implementation was good. The implementations have been smoother the longer we have...

Aug 2021
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(0)
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Manager

If the end users don’t follow the workflow properly, the system will break. There are some issues...

Aug 2021
||
(0)
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Director

There are a couple of trains of thought about how people calculate their A/R days. The way that we...

Jul 2021
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Director

Epic has been saying for quite a while that they would develop a pharmacy A/R system. That was a...

Jul 2021
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Director

My little ding is that I really wish that the vendor considered some things and gave us checks on...

Jul 2021
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(0)
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Director

Overall, Resolute Hospital Billing is solid and works very well.

Jul 2021
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(0)
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Director

We see the most turnover with our technical support people. If a person isn't cutting it, the vendor...

Jul 2021
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(0)
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Director

We have had a lot of turnover on our Epic team. Epic brings in young people, which is fine, and...

Jul 2021
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VP/Other Executive

With Resolute Hospital Billing, our cash trending year over year is better than it was previously.

Jul 2021
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(0)
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VP/Other Executive

The tenure of the implementation staff when compared to what was in the system caused a lot of...

Jul 2021
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VP/Other Executive

The tools work great. Epic has provided a lot of reports, but a lot of times, those reports aren’t...

Jul 2021
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VP/Other Executive

It is interesting to see Epic get into areas that they didn’t used to be in, like the prepayment and...

Jul 2021
||
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VP/Other Executive

The product is a system service. We have had nominal investment, so we have been very satisfied with...

Jul 2021
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VP/Other Executive

Resolute Hospital Billing does not do detailed A/R reporting, or at least we don’t have it set up to...

Jul 2021
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(0)
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VP/Other Executive

Resolute Hospital Billing's dashboards are really helpful, but we can’t drill in. We can see that...

Jul 2021
||
(0)
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Director

Epic doesn’t do a parallel implementation. They build the system, but the tests are all hand built....

Jun 2021
||
(0)
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Director

Generally, the product is good in terms of the setup, but it is not detailed. Epic is not great at...

Jun 2021
||
(0)
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Director

The way Epic does the implementation doesn’t prepare us for life. The training that we got was one...

Jun 2021
||
(0)
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Director

I don’t know whether there is a better option than Resolute Hospital Billing. I think Epic is...

Jun 2021
||
(0)
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Director

I have worked with multiple hospital billing systems in my career. Compared to those systems,...

Jun 2021
||
(0)
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VP/Other Executive

We haven't had to unexpectedly purchase other systems to fill gaps in Epic's system. We bolt on...

Jun 2021
||
(0)
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VP/Other Executive

The executive involvement with Epic is very strong. Because that is so different compared to other...

Jun 2021
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Director

Resolute Hospital Billing is just a little easier to use than Resolute Professional Billing....

Jun 2021
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(0)
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Director

Epic has been really good about showing us their road map for some things, especially their online...

Jun 2021
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(0)
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Director

We have had the same support analyst on the hospital billing side for a long time, and that person...

Jun 2021
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(0)
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Manager

There are a lot of work queues and other things in the system. The solution could have better reporting....

Jun 2021
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(0)
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Manager

Resolute Hospital Billing is far superior to anything that I have worked on at any other hospital. I...

Jun 2021
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(0)
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Manager

The vendor's support is very good. They are very responsive when I need things to be escalated.

Jun 2021
||
(0)
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Manager

The solution's hospital side is very complex. We have very crazy contracts with payers that allow...

Jun 2021
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(0)
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Manager

I like Epic, and I like Resolute Hospital Billing, but the product drastically changes every couple...

Jun 2021
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(0)
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Manager

When an upgrade has big visual changes, I don't think Epic trickles information down to users...

Jun 2021
||
(0)
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Manager

Epic has a schedule for updates. If organizations stick with Epic’s schedule, they should be getting...

Jun 2021
||
(0)
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Manager

I wish there were a little more connection between the billing and clinical sides. Sometimes,...

Jun 2021
||
(0)
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Director

For Epic's support, they have a structure where each application has a technical services person...

Jun 2021
||
(0)
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Director

Resolute Hospital Billing is pretty expensive. It is unbelievable how much money the system costs....

Jun 2021
||
(0)
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VP/Other Executive

I would really like to be able to send some data to outside service vendors without having to get...

Jun 2021
||
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VP/Other Executive

The system works well, and the staff is happy about the engagement that we get from the executives....

Jun 2021
||
(0)
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Manager

There are a lot of things in the system that need to be billed out, and those don't come from Epic....

May 2021
||
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Manager

The system has all of the functionality that we need, and we are able to reach out to people at all...

May 2021
||
(0)
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Manager

The system does really well with cash trending and bringing in our cash. We are usually under...

May 2021
||
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Manager

The notes don’t carry over on the system. There are all kinds of things Epic should work on....

May 2021
||
(0)
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Manager

A lot of times, we don’t get enough information from Epic, and we often have to tell our internal...

May 2021
||
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Analyst/Coordinator

A big problem is the system started out based on Resolute Professional Billing, and when Epic built...

May 2021
||
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Director

The system is as slick as it can be. We won't take on any add-ons if that means we have to work...

May 2021
||
(0)
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Director

The billing part of the system is easy to do. It is fairly standard, and the process of implementing...

May 2021
||
(0)
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Manager

Things are getting better with Epic’s billing system. At first, it was rough, but it is much better...

May 2021
||
(0)
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Manager

The training was terrible because of COVID-19. There was a training class, but it really didn’t...

May 2021
||
(0)
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Manager

If we get thrown out of Epic's system, we don’t know why. Later, Epic will send out an email saying...

May 2021
||
(0)
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CTO

Epic has always been pretty good about pointing out their preferred partners and telling us that we...

May 2021
||
(0)
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CTO

Epic continues to partner well with us. The folks who use the system routinely are fans. Epic users...

May 2021
||
(0)
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CTO

I don’t think Epic nickel-and-dimes us per se, but they certainly pay attention to a lot of things...

May 2021
||
(0)
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CTO

The people at Epic that we get put in contact with to solve problems are usually very knowledgeable...

May 2021
||
(0)
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Analyst/Coordinator

This is the very best product out there, but we have to follow the Foundation System. People should...

May 2021
||
(0)
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Analyst/Coordinator

I have not found anything that we cannot do with Epic that is not either already available or on the...

May 2021
||
(0)
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Director

Moving to Epic has been a learning curve for us, but from a frontline aspect, the functionality,...

Apr 2021
||
(0)
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Director

I have been very happy with Epic. We did have a bump in the road at one point with a client manager...

Apr 2021
||
(0)
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Director

We had some snags at the beginning of the implementation as we were going through the implementation...

Apr 2021
||
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Director

Epic does a pretty great job when it comes to individual contributors, and they are good corporate...

Apr 2021
||
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Director

Realistically, we want things to be plug and play, but we have state and federal legislation that we...

Apr 2021
||
(0)
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Director

I am reasonably happy with the cash trending. We have some room to grow internally. The full suite...

Apr 2021
||
(0)
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Director

We are a little behind when it comes to using Epic’s estimates. We use a third party for contracts....

Apr 2021
||
(0)
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Director

If I were in denial about how fast an organization can move, I would say Epic skirts the leading...

Apr 2021
||
(0)
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Director

We have had the same executive representative, or what Epic calls a BFF, for a number of years. That...

Apr 2021
||
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Director

Epic is a state-of-the-art vendor. They have a ton of resources. Epic also has user webs where we...

Apr 2021
||
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Director

There are some limitations to Resolute Hospital Billing that maybe Epic is still working on, but I...

Apr 2021
||
(0)
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Director

One thing with Resolute Hospital Billing is that we really struggle with cash reconciliation, but I...

Apr 2021
||
(0)
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Manager

We vet the claim editing significantly in the Epic system, but it isn't easy to fix some things, so...

Apr 2021
||
(0)
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Analyst/Coordinator

We were told that we paid for the vanilla version of Resolute Hospital Billing, and that is millions...

Apr 2021
||
(0)
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Analyst/Coordinator

Rather than having the Epic trainers train us, our internal staff members did the training for...

Apr 2021
||
(0)
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Analyst/Coordinator

Epic's people could only stay so long for the implementation. That is probably due to our contract....

Apr 2021
||
(0)
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Manager

Epic is stepping it up. They are trying harder to promote training and to contact the build teams to...

Apr 2021
||
(0)
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Manager

A new site that was brought up somewhat recently said that the system felt pretty easy to use. There...

Apr 2021
||
(0)
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Manager

Right now, the industry is moving quickly. COVID-19 brought on so many videos and things like that....

Apr 2021
||
(0)
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Manager

Epic's support is really good. Our group has been very lucky. If someone from Epic doesn't know...

Apr 2021
||
(0)
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Manager

I like Epic, and things are going well. Overall, Epic gives us what we need, and it has been easy to...

Apr 2021
||
(0)
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Manager

I have a lot of people on my team because we have a lot of customers. I don't know whether I need...

Apr 2021
||
(0)
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Manager

Epic is always great with phone and web support. We can reach out to our resources through the...

Mar 2021
||
(0)
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Manager

I am sure that my organization would buy Resolute Hospital Billing again. We have been using Epic's...

Mar 2021
||
(0)
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Manager

Epic has a robust customer-facing aspect. They have effective work user groups and good...

Mar 2021
||
(0)
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Manager

Epic keeps their promises, but that is a fairly subjective statement. The vendor includes us where...

Mar 2021
||
(0)
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Manager

Epic products are generally pretty high quality. They have extensive functionality. Resolute...

Mar 2021
||
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Manager

Epic does a good job of delivering new technology. They are very responsive and forward thinking....

Mar 2021
||
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Manager

Epic is a very agile organization in terms of staffing, but we may not always get the deepest...

Mar 2021
||
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Manager

We see results from Epic. We don't necessarily look at specific criteria for tangible outcomes, but...

Mar 2021
||
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Director

I wouldn't necessarily say that it is unexpected that we have partnered with other vendors and...

Mar 2021
||
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Director

I am actually shocked at how little Epic will charge us for a lot of things. Frankly, they have...

Mar 2021
||
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Director

When it comes to the days that aren't final billed, there is an opportunity to standardize that a...

Feb 2021
||
(0)
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Director

We really enjoy Resolute Hospital Billing. It is very intuitive. The cash trending is really great.

Feb 2021
||
(0)
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Director

When the product was implemented, it wasn’t as mature as we believed it was. It wasn’t very...

Feb 2021
||
(0)
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Director

Epic's folks are 100% on top of things. Their attention to detail is impeccable. I never have to...

Feb 2021
||
(0)
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Director

We are always upgrading. The upgrades are usually good or great, but sometimes that depends. There...

Feb 2021
||
(0)
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Director

There are some areas where I feel like the vendor hasn't been able to keep up with industry trends...

Feb 2021
||
(0)
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Director

I find the Epic system to be very intuitive. Every time I wish that the system could do certain...

Jan 2021
||
(0)
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Director

It seems like I need to get quite a few people involved in order to make changes to the system,...

Jan 2021
||
(0)
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Director

The system integrates very well with other systems we use. Some of our other products are in App...

Jan 2021
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Director

With respect to reporting, we do separate cash trending. The cash is posted into the Epic system,...

Jan 2021
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Director

The only shortcoming I see with the Epic system is that compared to our legacy system, where many...

Jan 2021
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Director

Things are going very well with Epic. Our Epic people are great, and those people really dive into...

Jan 2021
||
(0)
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Director

We are very satisfied with Epic's cash trending. I am very pleased with A/R days. We were at a...

Jan 2021
||
(0)
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Director

Epic has actually been a great partner. They are constantly pointing out to us areas that we can...

Jan 2021
||
(0)
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Director

I have worked with a lot of vendors over the years, and Epic is by far my top performer. They are...

Jan 2021
||
(0)
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Director

Epic is kind of funny. They do not want to play with everybody. They integrate on terms, so when...

Jan 2021
||
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Director

Epic does a fabulous job of delivering new technology. They do a good job of being proactive. They...

Jan 2021
||
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VP/Other Executive

We did an enterprise install of Epic’s revenue cycle system. We have taken a lot of their tools. Our...

Jan 2021
||
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CFO

From a workflow and work-queue standpoint, Resolute Hospital Billing is hands down much better than...

Jan 2021
||
(0)
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CFO

The transparency within Resolute Hospital Billing's dashboards is a huge benefit. I can go to the...

Jan 2021
||
(0)
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VP/Other Executive

We are very satisfied with our cash trending. We can compare our metrics to all the other Epic users...

Jan 2021
||
(0)
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VP/Other Executive

Anybody considering Epic can trust the vendor to lead them through an implementation. As long as...

Jan 2021
||
(0)
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VP/Other Executive

There are feature enhancements that we know Epic has made, but we don't have them yet. For example,...

Jan 2021
||
(0)
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VP/Other Executive

Anybody who goes live on the Epic system is broke afterward. Epic shrinks their resource pool. The...

Jan 2021
||
(0)
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VP/Other Executive

The contract management module has really come into its own. It is mature now. When we stood up the...

Jan 2021
||
(0)
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VP/Other Executive

We are using the Epic solution as the backbone of our health system, and we are using some very...

Jan 2021
||
(0)
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VP/Other Executive

I am hoping that Epic will keep building robotics and get something ready. The technology isn't...

Jan 2021
||
(0)
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VP/Other Executive

Epic does a phenomenal job of using agile management methodologies to develop their software. They...

Jan 2021
||
(0)
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VP/Other Executive

When I am in the Epic system, I feel like I am in an arcade game. As fast as we can click on a...

Jan 2021
||
(0)
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VP/Other Executive

The only limit of the system is in our minds. It isn't hard to make improvements to the system; IT...

Jan 2021
||
(0)
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CIO

Our revenue cycle work has gone a lot better than I had hoped. We are back to where we should be. We...

Jan 2021
||
(0)
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Director

I grew up on the physician side, and when I flipped over to the hospital side, I didn't think that...

Jan 2021
||
(0)
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Director

On the business side, we don't have a good, solid foundation of Epic knowledge, but all of our...

Jan 2021
||
(0)
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Director

Partnering with a vendor like Epic is a two-way street. Sometimes they don't keep their promises...

Jan 2021
||
(0)
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Director

We are very devoted to the system and do a very good job with it. Our patient financial-services...

Dec 2020
||
(0)
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Director

The product is so far superior to anything else that I have worked with, and I have worked with a...

Dec 2020
||
(0)
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Director

We still have to purchase things like our interfaces, but now that we have an enterprise license,...

Dec 2020
||
(0)
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Director

We have had a lot of turnover with Epic's staff, and that is just because of the technical services....

Dec 2020
||
(0)
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Director

We do our own training. Because we change things so often, my IT team does the training, and we do...

Dec 2020
||
(0)
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Director

Epic is such a large company that we don't get into the executive level with them. They have people...

Dec 2020
||
(0)
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Director

Epic is very conscientious about allowing scripts from an outside vendor that they haven't approved....

Dec 2020
||
(0)
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Director

We are currently using Resolute Hospital Billing. We are in the process of implementing Epic's...

Dec 2020
||
(0)
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VP/Other Executive

Epic dominates the market, and given the market share they have, we have the ability to network with...

Oct 2020
||
(0)
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