Resolute Hospital Billing
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Coray Tate
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User Commentary

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Analyst/Coordinator

Technology

Our site is very happy using Resolute Hospital Billing, and we feel like it is a cutting-edge product....

Mar 2023
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CIO

Technology

The product is very powerful. I don't know whether we have any problems. We are in the upper part of...

Mar 2023
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VP/Other Executive

Interfacing and Integration

The product is integrated with some of our tools, and for the most part, it works, but there are...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

The ease of use is pretty high, considering that once end users get trained, most of them are pretty...

Mar 2023
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VP/Other Executive

Service and Support

Epic’s support is good. Compared to every other vendor, Epic stands head and shoulders above...

Mar 2023
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VP/Other Executive

Relationship

Sometimes Epic is too proactive, but they reach out and ask what they can do. They have regular...

Mar 2023
||
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VP/Other Executive

Relationship

We are very satisfied with our recent upgrades and implementations. I am not aware of any failure of...

Mar 2023
||
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VP/Other Executive

Functionality and Upgrades

We might not be happy with all the upgrades to Resolute Hospital Billing. Some of them we call...

Mar 2023
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Manager

Functionality and Upgrades

We can form Resolute Hospital Billing to almost anything we want. We have lots of unique types of...

Mar 2023
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Manager

Relationship

Epic partners well with us. They want us to be satisfied. They meet regularly with us to work on...

Mar 2023
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Manager

Technology

It would be great if Resolute Hospital Billing wasn't so based on computer programming. It is not as...

Mar 2023
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Manager

Other Observations & Comments

Epic’s upgrades are seamless; I don't have much to do with Epic's upgrades at all. In terms of...

Feb 2023
||
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Manager

Service and Support

I have never had any issues with Resolute Hospital Billing. I like Epic’s openness and their ability...

Feb 2023
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Manager

Functionality and Upgrades

Epic has always presented new technology to us, and we have always worked with them to implement...

Feb 2023
||
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Manager

Relationship

If there is a build that we want to implement to improve our internal processes and Epic does not...

Feb 2023
||
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Manager

Functionality and Upgrades

I really like Epic's solution. I think it is really user friendly in terms of the types of builds...

Feb 2023
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Manager

Implementation and Training

Epic offered initial training, but we had to reach out to them for more training, and there was a...

Feb 2023
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VP/Other Executive

Interfacing and Integration

I would like to see an easier way to quickly integrate other tools that Epic does not put in their...

Feb 2023
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VP/Other Executive

Service and Support

The vendor is proactive in figuring out ways to automate processes. A good example of Epic doing so...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

Resolute Hospital Billing is user-friendly. The workflows are efficient and intuitive. Onboarding...

Feb 2023
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Director

Lessons Learned

There are still so many differences between the hospital billing and professional billing pieces,...

Feb 2023
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Director

Implementation and Training

The training that we get from Epic is solid, and we should utilize Epic more for that.

Feb 2023
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Director

Relationship

Communication is pretty solid with Epic. Epic is definitely available whenever we need them. We have...

Feb 2023
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Director

Functionality and Upgrades

There has definitely been an increase in opportunities for automation within Epic's system. One of...

Feb 2023
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Director

Other Observations & Comments

We recently went up on claims statusing, and Epic had a specific license and interface fee. They...

Feb 2023
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Director

Functionality and Upgrades

Resolute Hospital Billing’s strengths are its reporting capabilities and automation. We can get down...

Feb 2023
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Director

Other Observations & Comments

Epic consistently comes up with new features and upgrades, and our ability to keep up with those is...

Feb 2023
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CIO

Functionality and Upgrades

Epic did make good inroads on integration. Epic launched a program for payer connectivity so that...

Feb 2023
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CIO

Other Observations & Comments

Epic keeps their promises, but they are very cautious about how they promise. They are not one to...

Feb 2023
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Director

Technology

The product has come a long way. Epic is always trying to improve it and make it better. And Epic is...

Jan 2023
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Director

Functionality and Upgrades

Over the years, Epic has made a pretty good effort to make Resolute Hospital Billing and Resolute...

Jan 2023
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Director

Functionality and Upgrades

Epic’s most recent release is going to be a challenge, and we haven't really had those challenges in...

Jan 2023
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Director

Relationship

Epic is a solid vendor. I don't know whether there are any better vendors out there. Epic is strong...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

We have some specialized areas for billing that the product doesn’t handle well yet. That hasn't...

Jan 2023
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VP/Other Executive

Service and Support

Epic has a vision, and they deliver on that vision, but sometimes things take too long. The vendor...

Jan 2023
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VP/Other Executive

Relationship

When it comes to talking about products, Epic is more transparent than any other vendor I know. Epic...

Jan 2023
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Director

Functionality and Upgrades

Epic is moving to Hyperdrive, and that is a whole new platform. The vendor pulled the plug on doing...

Jan 2023
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Manager

Functionality and Upgrades

The product works as designed; it is just not working to scale. Our volume is causing challenges...

Jan 2023
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Manager

Functionality and Upgrades

We are having issues. Unfortunately, our issues are near the bottom of Epic's to do list. During the...

Jan 2023
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Director

Implementation and Training

We had challenges trying to get people to step out of day-to-day life in a COVID-19 situation for a...

Jan 2023
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Director

Functionality and Upgrades

Epic’s system is more integrated than what we had before. I like the idea of one screen that has...

Jan 2023
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CIO

Functionality and Upgrades

Epic needs to be better around automation and workflows for the hospital billing staff. Those things...

Dec 2022
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Director

Implementation and Training

The training from Epic was clunky for us, but that was probably because they didn't have a good...

Dec 2022
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Director

Functionality and Upgrades

Resolute Hospital Billing is a very good, robust platform.

Dec 2022
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Director

Service and Support

Epic’s support team responds immediately, and they are pretty proactive. Occasionally, we have...

Dec 2022
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Manager

Functionality and Upgrades

Resolute Hospital Billing does not have a report that captures time well, so we have to manually...

Dec 2022
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Manager

Functionality and Upgrades

In the last upgrade, Epic changed how things look. We really like the cosmetic look the product has...

Dec 2022
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Manager

Service and Support

We have regular meetings with the technical support team, and those meetings are great.

Dec 2022
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VP/Other Executive

Functionality and Upgrades

I like Resolute Hospital Billing from a back-end, revenue cycle point of view. I like the flow and...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Resolute Hospital Billing’s reporting aspect needs improvement. Getting data out is clunky, more so...

Dec 2022
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Director

Relationship

We have a great support system with the vendor. Epic has a relatively robust chain of command, so...

Nov 2022
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Director

Interfacing and Integration

One of the things that we struggle with is the integration piece of the product. More and more...

Nov 2022
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Director

Functionality and Upgrades

Obviously, Epic is the Cadillac of EMRs. But Epic's system also comes with more clicks, more...

Nov 2022
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CFO

Service and Support

Epic’s support has a lot of turnover.

Nov 2022
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CFO

Other Observations & Comments

Whether or not Epic sends additional charges depends on how our deal is structured. We could do an...

Nov 2022
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CFO

Functionality and Upgrades

We experience glitches that Epic should have caught when we run a patch or put in a new version. We...

Nov 2022
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Director

Functionality and Upgrades

The charge order works, the charges drop on time, and the claims are filed, and those are all good...

Nov 2022
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Director

Relationship

Epic is very responsive. We have dedicated technical support teams, so we work and have regular...

Nov 2022
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Director

Future Outlook

There are some things that Epic presented to us that are coming in the next upgrade that are going...

Nov 2022
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Director

Functionality and Upgrades

I like the system's ease of use, especially for end users. Epic tries to make everything intuitive...

Nov 2022
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Manager

Technology

Resolute Hospital Billing offers a breadth of solutions for the revenue cycle not only in relation...

Nov 2022
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Manager

Other Observations & Comments

Epic does charge for some things that they may not have built into their system that are specific....

Nov 2022
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Analyst/Coordinator

Lessons Learned

Having worked extensively in hospital A/R before Epic's system, I would tweak a couple of things. I...

Oct 2022
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Analyst/Coordinator

Technology

Nobody can keep all promises. When Epic puts out an upgrade, it is sometimes a downgrade. Epic says...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The only thing I know of that we get charged extra for is if something is custom built for our...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Epic does not provide ongoing training unless we come back for more classes. Epic has CEUs, which...

Oct 2022
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Analyst/Coordinator

Service and Support

Support from Epic is mostly done through the web, aside from scheduled meetings. Epic's support...

Oct 2022
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Analyst/Coordinator

Service and Support

Every module within Epic's system has an Epic contact called a TS. We have assigned specific people,...

Oct 2022
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Manager

Service and Support

Resolute Hospital Billing is user friendly. Our Epic tech support people are always very supportive...

Oct 2022
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Manager

Technology

We would love to see a little more related to the financial assistance module with the reporting...

Oct 2022
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CIO

Relationship

Epic had some troubles with their most recent upgrades, but they were incredibly honest about how...

Oct 2022
||
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CIO

Service and Support

Epic has people who are dedicated to individual products to support exactly what they need to support....

Oct 2022
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Director

Other Observations & Comments

Epic is constantly trying to evolve and keep up with technology so that they can improve patients'...

Oct 2022
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Director

Functionality and Upgrades

The solution is user friendly. We are able to customize the system to meet different users' needs....

Oct 2022
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Director

Functionality and Upgrades

If I could, I would change some of the system's reporting dashboards. I would like to have better...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Resolute Hospital Billing is customized for every client when it is rolled out. There are great...

Oct 2022
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VP/Other Executive

Relationship

Epic doesn't make a lot of promises, so they usually keep the promises that they make. Epic is very...

Oct 2022
||
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VP/Other Executive

Service and Support

Our experience is very much dependent on whether we have a good technical specialist and whether...

Oct 2022
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Analyst/Coordinator

Technology

Epic is constantly evolving, and they provide tools to make things easier. Epic listens to their...

Sep 2022
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Director

Functionality and Upgrades

The only thing I really do not like about the product is the reporting functionality. When we want...

Sep 2022
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Director

Functionality and Upgrades

Resolute Hospital Billing is a very robust system; the product has tons of functionality, and the...

Sep 2022
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Director

Future Outlook

Epic does a pretty good job, but our goals are pretty lofty. The vendor has definitely improved, but...

Sep 2022
||
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Director

ROI / Cost

From a technology perspective, the value is there; the matter is just our organization's willingness...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

Epic has awesome support, but I don't think the CEO of Epic would personally help me with anything....

Sep 2022
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Director

Functionality and Upgrades

Overall, Epic's product is good. The vendor is constantly evolving things and wants to change the...

Aug 2022
||
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Director

Functionality and Upgrades

I am not happy with some of the changes Epic makes. The vendor wants to change the look of the...

Aug 2022
||
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Director

Functionality and Upgrades

Upgrades are important, but it seems like sometimes the vendor's upgrades are a little much, to the...

Aug 2022
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Director

Functionality and Upgrades

There are things that we would think would be simple to get, such as reports and things like that,...

Aug 2022
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Director

Implementation and Training

Epic’s training needs to be something that can impact the front lines; the training could use some improvement....

Aug 2022
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Director

Functionality and Upgrades

Epic's product goes above and beyond what we have seen other systems do in terms of efficiency and...

Aug 2022
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Director

Functionality and Upgrades

Epic allows providers' tools to do certain things relating to charging. From a compliance...

Aug 2022
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CIO

Functionality and Upgrades

Epic's forte is their systems' hospital side. Their systems do a really good job with hospitals'...

Aug 2022
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CIO

Implementation and Training

The vendor has pivoted lately. They have a lot of very good training, and now they offer that...

Aug 2022
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CIO

ROI / Cost

The product is a little overpriced, but I would say that we definitely get what we pay for.

Aug 2022
||
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Director

Implementation and Training

A lot of the training with the system is done within our organization as opposed to within theirs....

Aug 2022
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Director

Other Observations & Comments

Epic is always upgrading, but I don't think that they always make good decisions on some of the...

Aug 2022
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Director

Service and Support

I don't have direct access to work with Epic. The vendor has an online forum for users, and the...

Aug 2022
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VP/Other Executive

Implementation and Training

The vendor does a great job of training the analysts to become Epic certified, and then we do our...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

There is always an opportunity for improvement in the billing world, and we are always looking at...

Aug 2022
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Manager

Functionality and Upgrades

Resolute Hospital Billing is very robust. Our organization gets a lot of good data out of it. The...

Aug 2022
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COO

Sales and Contracting

We know what the vendor is going to charge us and how they are going to charge us. The vendor is...

Aug 2022
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COO

Functionality and Upgrades

The system works as intended. Sometimes the upgrades don’t feel like upgrades, but more often than...

Aug 2022
||
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COO

Service and Support

The team at Epic that we are working with knows what we are hoping to achieve. They let us know...

Aug 2022
||
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VP/Other Executive

Functionality and Upgrades

Epic’s upgrades are pretty smooth, and the system runs like iPhone software. The vendor has an...

Aug 2022
||
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VP/Other Executive

Technology

Epic does surveys, and they respond to a great number of customers. They really are trying to...

Aug 2022
||
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VP/Other Executive

ROI / Cost

I have no idea what we are paying; I just know that the cost is astronomically huge. Epic's software...

Aug 2022
||
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Director

Functionality and Upgrades

Overall, the product is reliable. It does what it is supposed to do. We have 99% uptime or more.

Jul 2022
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Manager

Functionality and Upgrades

The system works and is reliable. I would like it if the product had easier integration with payer...

Jul 2022
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Director

Lessons Learned

Epic has a lot of brilliant code writers and software engineers, but they don't know anything about...

Jul 2022
||
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Director

ROI / Cost

Epic was super helpful during the pandemic. They did some work for us at no charge. I have been...

Jul 2022
||
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Director

ROI / Cost

Epic's system is expensive, so seeing an ROI from the system takes a long time.

Jul 2022
||
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Director

Service and Support

Epic has done a lot better in the last few months at being proactive and communicating.

Jul 2022
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Director

Functionality and Upgrades

Epic is strong at delivering new technology. They have done a really good job of providing tools...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

One drawback to Resolute Hospital Billing is that we have to rely on the IT team to make changes to...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The Epic product is so huge and complicated, and it is not as intuitive as we would hope. I am still...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We enjoy the clear readability of the product, and the online documentation and support documents...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Our experience with Epic is very good. Epic’s product is very thorough and very accurate. The vendor...

Jun 2022
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VP/Other Executive

Relationship

Recently, on some of the projects we were coordinating on with Epic, they indicated that they didn't...

Jun 2022
||
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VP/Other Executive

Service and Support

Depending on the technical support person we are working with, they can be a bit compartmentalized,...

Jun 2022
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CIO

Relationship

Epic doesn’t make a lot of promises, but when Epic does make promises, the vendor keeps those promises....

Jun 2022
||
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CIO

ROI / Cost

Epic avoids nickel-and-diming. They even took price increases and some other things off the table...

Jun 2022
||
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VP/Other Executive

Functionality and Upgrades

The platform is pretty easy to use, and we have relatively good dashboarding.

Jun 2022
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VP/Other Executive

Functionality and Upgrades

With Resolute Hospital Billing, there are always issues with capturing charges where a department...

Jun 2022
||
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VP/Other Executive

Other Observations & Comments

We had deficiencies in our training because we did the training virtually, and we had some...

Jun 2022
||
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VP/Other Executive

Functionality and Upgrades

The system is not as flexible or as advanced as we would like. There are a bunch of things I need,...

Jun 2022
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VP/Other Executive

ROI / Cost

Years ago, we were told that we were going to consolidate our systems with Epic and have one...

Jun 2022
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VP/Other Executive

Other Observations & Comments

I am neutral about recommending Epic because I think success with the vendor is dependent on having...

Jun 2022
||
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VP/Other Executive

Relationship

Epic is like Microsoft was in the '90s. I don't find that I have the influence that I would like to...

Jun 2022
||
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VP/Other Executive

Interfacing and Integration

I don't know what the alternative is because Epic is the most ubiquitous platform in the country...

Jun 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I don't like that Epic has less of a focus on the revenue cycle and more of a focus on hospitals and...

Jun 2022
||
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VP/Other Executive

Functionality and Upgrades

A deficiency we are experiencing is that Resolute Hospital Billing can be configured in almost any...

Jun 2022
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VP/Other Executive

Relationship

Epic is invested, and they work with us as a partner. We get executive involvement when necessary...

Jun 2022
||
(0)
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VP/Other Executive

Implementation and Training

The upgrade process and our implementation testing process with Epic is very tight and very...

Jun 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Epic is very focused on software functionality. If we do have issues or report a bug, I think their...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I have used old systems in the past, so it has been phenomenal to jump into this arena where things...

Jun 2022
||
(0)
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Manager

Relationship

We are happy with the support that we get from Epic. Epic is rock solid with their technical...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

Epic has streamlined the registration process to make it easier. The vendor is adding some...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

Epic monitors things to see where customers are using automation outside of Epic's software to try...

Jun 2022
||
(0)
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Manager

Other Observations & Comments

There are a lot of APIs available through Epic’s App Orchard on the clinical side. But Epic hasn't...

Jun 2022
||
(0)
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Manager

Implementation and Training

Epic needs to work on streamlining the system's workflows because that causes issues sometimes. If...

Jun 2022
||
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Manager

Service and Support

A lot of the optimizations we ask Epic for are one or two upgrades away from us. I wish there were a...

Jun 2022
||
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CIO

Relationship

I am gung ho about Epic because they continue to be a good partner. Epic is great at being proactive....

Jun 2022
||
(0)
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CIO

ROI / Cost

Every once in a while, we need to do a check-in with Epic and let them know that there seems to be...

Jun 2022
||
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CIO

Relationship

Sometimes Epic can be a little tone deaf if we aren't talking to the right person, but once we talk...

Jun 2022
||
(0)
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Director

Other Observations & Comments

I am impressed with Epic. From a technical perspective, the vendor's database is fantastic. What the...

Jun 2022
||
(0)
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Director

Sales and Contracting

With the expense that we paid for Resolute Hospital Billing, we would love to be able to get rid of...

Jun 2022
||
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Director

Technology

I am really impressed with how Epic is pushing to improve the overall patient financial experience....

Jun 2022
||
(0)
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Manager

Relationship

I absolutely love Epic because they will work with us on getting things that we need if we think we...

Jun 2022
||
(0)
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Manager

ROI / Cost

Epic will give us incentives for doing certain things, so they definitely avoid nickel-and-diming.

Jun 2022
||
(0)
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 or  to see details.

CIO

Service and Support

Epic is very responsive. When we put in tickets, we can get answers. If the support people don't...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

For something that controls so much, Resolute Hospital Billing is streamlined in terms of...

Jun 2022
||
(0)
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Analyst/Coordinator

Technology

The Epic platform is not as web based as other products, but it is migrating to a web-based...

Jun 2022
||
(0)
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Director

Relationship

Epic’s staff tends to promise things that are very difficult to deliver. For example, we implemented...

Jun 2022
||
(0)
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Director

Relationship

Epic needs better tips on where to find things under the system's new upgrade because my management...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

I am a little jaded after a recent implementation. My impression was that Epic’s clinical modules...

Jun 2022
||
(0)
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Director

Interfacing and Integration

Epic doesn’t play well with others. With file transfers in the system, there are a lot of potential...

Jun 2022
||
(0)
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CIO

Relationship

Epic delivers on what they tell us they are going to. The vendor's timelines are aggressive, and we...

Jun 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I like Resolute Hospital Billing because of the ease with which I can pull information. We knew what...

Jun 2022
||
(0)
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Director

Relationship

I meet with Epic frequently, and they are really good. Because they are a technology company,...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The product's design, stability, and reliability could be better.

May 2022
||
(0)
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Manager

Functionality and Upgrades

When we find one problem in Resolute Hospital Billing, we find five more after. With upgrades...

May 2022
||
(0)
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Manager

Other Observations & Comments

Resolute Hospital Billing works as it should if we set the software up right. We hesitate to go with...

May 2022
||
(0)
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Manager

Functionality and Upgrades

It doesn't seem like Epic has been delivering a lot of new things, and the vendor is just changing...

May 2022
||
(0)
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Manager

Service and Support

Epic's support people are responsive. The people we work with have the power to get answers....

May 2022
||
(0)
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CIO

Functionality and Upgrades

Resolute Hospital Billing works, and we are happy. Our revenue cycle performance is really good, and...

Apr 2022
||
(0)
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CIO

Relationship

Epic is the real deal. They are visionary, focused, and driven. Epic always delivers, and they...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

Epic does exactly what we expect them to. We know exactly where to go in Resolute Hospital Billing...

Apr 2022
||
(0)
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Manager

Service and Support

Epic's support people have always been right there for us. They are very helpful, and they always...

Apr 2022
||
(0)
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Manager

Relationship

Epic is constantly working with us on possible improvements to the system. They are always looking...

Apr 2022
||
(0)
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CIO

Other Observations & Comments

We have run into issues with the product that we have had to report after the fact. Sometimes when...

Apr 2022
||
(0)
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CIO

Functionality and Upgrades

The product is working for us. Our issues have more to do with internal operations processes rather...

Apr 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I am a big fan of Epic. Their software is the best in the market. Epic's functionality is very...

Mar 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

In the last couple of years, Epic has done a much better job of taking needed improvements for both...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

Resolute Hospital Billing is the best hospital revenue cycle system I have used. It is very...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

The system's professional billing component is integrated. It is siloed from the system's...

Mar 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

We feel like we constantly have to go back to Epic and ask for training on how new releases apply to...

Mar 2022
||
(0)
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