Resolute Hospital Billing
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Technology
Our site is very happy using Resolute Hospital Billing, and we feel like it is a cutting-edge product....
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Technology
The product is very powerful. I don't know whether we have any problems. We are in the upper part of...
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Interfacing and Integration
The product is integrated with some of our tools, and for the most part, it works, but there are...
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Functionality and Upgrades
The ease of use is pretty high, considering that once end users get trained, most of them are pretty...
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Service and Support
Epic’s support is good. Compared to every other vendor, Epic stands head and shoulders above...
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Relationship
Sometimes Epic is too proactive, but they reach out and ask what they can do. They have regular...
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Relationship
We are very satisfied with our recent upgrades and implementations. I am not aware of any failure of...
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Functionality and Upgrades
We might not be happy with all the upgrades to Resolute Hospital Billing. Some of them we call...
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Functionality and Upgrades
We can form Resolute Hospital Billing to almost anything we want. We have lots of unique types of...
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Relationship
Epic partners well with us. They want us to be satisfied. They meet regularly with us to work on...
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Technology
It would be great if Resolute Hospital Billing wasn't so based on computer programming. It is not as...
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Other Observations & Comments
Epic’s upgrades are seamless; I don't have much to do with Epic's upgrades at all. In terms of...
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Service and Support
I have never had any issues with Resolute Hospital Billing. I like Epic’s openness and their ability...
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Functionality and Upgrades
Epic has always presented new technology to us, and we have always worked with them to implement...
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Relationship
If there is a build that we want to implement to improve our internal processes and Epic does not...
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Functionality and Upgrades
I really like Epic's solution. I think it is really user friendly in terms of the types of builds...
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Implementation and Training
Epic offered initial training, but we had to reach out to them for more training, and there was a...
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Interfacing and Integration
I would like to see an easier way to quickly integrate other tools that Epic does not put in their...
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Service and Support
The vendor is proactive in figuring out ways to automate processes. A good example of Epic doing so...
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Functionality and Upgrades
Resolute Hospital Billing is user-friendly. The workflows are efficient and intuitive. Onboarding...
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Lessons Learned
There are still so many differences between the hospital billing and professional billing pieces,...
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Implementation and Training
The training that we get from Epic is solid, and we should utilize Epic more for that.
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Relationship
Communication is pretty solid with Epic. Epic is definitely available whenever we need them. We have...
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Functionality and Upgrades
There has definitely been an increase in opportunities for automation within Epic's system. One of...
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Other Observations & Comments
We recently went up on claims statusing, and Epic had a specific license and interface fee. They...
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Functionality and Upgrades
Resolute Hospital Billing’s strengths are its reporting capabilities and automation. We can get down...
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Other Observations & Comments
Epic consistently comes up with new features and upgrades, and our ability to keep up with those is...
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Functionality and Upgrades
Epic did make good inroads on integration. Epic launched a program for payer connectivity so that...
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Other Observations & Comments
Epic keeps their promises, but they are very cautious about how they promise. They are not one to...
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Technology
The product has come a long way. Epic is always trying to improve it and make it better. And Epic is...
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Functionality and Upgrades
Over the years, Epic has made a pretty good effort to make Resolute Hospital Billing and Resolute...
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Functionality and Upgrades
Epic’s most recent release is going to be a challenge, and we haven't really had those challenges in...
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Relationship
Epic is a solid vendor. I don't know whether there are any better vendors out there. Epic is strong...
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Functionality and Upgrades
We have some specialized areas for billing that the product doesn’t handle well yet. That hasn't...
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Service and Support
Epic has a vision, and they deliver on that vision, but sometimes things take too long. The vendor...
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Relationship
When it comes to talking about products, Epic is more transparent than any other vendor I know. Epic...
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Functionality and Upgrades
Epic is moving to Hyperdrive, and that is a whole new platform. The vendor pulled the plug on doing...
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Functionality and Upgrades
The product works as designed; it is just not working to scale. Our volume is causing challenges...
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Functionality and Upgrades
We are having issues. Unfortunately, our issues are near the bottom of Epic's to do list. During the...
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Implementation and Training
We had challenges trying to get people to step out of day-to-day life in a COVID-19 situation for a...
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Functionality and Upgrades
Epic’s system is more integrated than what we had before. I like the idea of one screen that has...
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Functionality and Upgrades
Epic needs to be better around automation and workflows for the hospital billing staff. Those things...
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Implementation and Training
The training from Epic was clunky for us, but that was probably because they didn't have a good...
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Functionality and Upgrades
Resolute Hospital Billing is a very good, robust platform.
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Service and Support
Epic’s support team responds immediately, and they are pretty proactive. Occasionally, we have...
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Functionality and Upgrades
Resolute Hospital Billing does not have a report that captures time well, so we have to manually...
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Functionality and Upgrades
In the last upgrade, Epic changed how things look. We really like the cosmetic look the product has...
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Service and Support
We have regular meetings with the technical support team, and those meetings are great.
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Functionality and Upgrades
I like Resolute Hospital Billing from a back-end, revenue cycle point of view. I like the flow and...
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Functionality and Upgrades
Resolute Hospital Billing’s reporting aspect needs improvement. Getting data out is clunky, more so...
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Relationship
We have a great support system with the vendor. Epic has a relatively robust chain of command, so...
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Interfacing and Integration
One of the things that we struggle with is the integration piece of the product. More and more...
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Functionality and Upgrades
Obviously, Epic is the Cadillac of EMRs. But Epic's system also comes with more clicks, more...
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Service and Support
Epic’s support has a lot of turnover.
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Other Observations & Comments
Whether or not Epic sends additional charges depends on how our deal is structured. We could do an...
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Functionality and Upgrades
We experience glitches that Epic should have caught when we run a patch or put in a new version. We...
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Functionality and Upgrades
The charge order works, the charges drop on time, and the claims are filed, and those are all good...
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Relationship
Epic is very responsive. We have dedicated technical support teams, so we work and have regular...
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Future Outlook
There are some things that Epic presented to us that are coming in the next upgrade that are going...
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Functionality and Upgrades
I like the system's ease of use, especially for end users. Epic tries to make everything intuitive...
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Technology
Resolute Hospital Billing offers a breadth of solutions for the revenue cycle not only in relation...
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Other Observations & Comments
Epic does charge for some things that they may not have built into their system that are specific....
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Lessons Learned
Having worked extensively in hospital A/R before Epic's system, I would tweak a couple of things. I...
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Technology
Nobody can keep all promises. When Epic puts out an upgrade, it is sometimes a downgrade. Epic says...
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Functionality and Upgrades
The only thing I know of that we get charged extra for is if something is custom built for our...
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Implementation and Training
Epic does not provide ongoing training unless we come back for more classes. Epic has CEUs, which...
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Service and Support
Support from Epic is mostly done through the web, aside from scheduled meetings. Epic's support...
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Service and Support
Every module within Epic's system has an Epic contact called a TS. We have assigned specific people,...
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Service and Support
Resolute Hospital Billing is user friendly. Our Epic tech support people are always very supportive...
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Technology
We would love to see a little more related to the financial assistance module with the reporting...
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Relationship
Epic had some troubles with their most recent upgrades, but they were incredibly honest about how...
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Service and Support
Epic has people who are dedicated to individual products to support exactly what they need to support....
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Other Observations & Comments
Epic is constantly trying to evolve and keep up with technology so that they can improve patients'...
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Functionality and Upgrades
The solution is user friendly. We are able to customize the system to meet different users' needs....
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Functionality and Upgrades
If I could, I would change some of the system's reporting dashboards. I would like to have better...
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Functionality and Upgrades
Resolute Hospital Billing is customized for every client when it is rolled out. There are great...
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Relationship
Epic doesn't make a lot of promises, so they usually keep the promises that they make. Epic is very...
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Service and Support
Our experience is very much dependent on whether we have a good technical specialist and whether...
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Technology
Epic is constantly evolving, and they provide tools to make things easier. Epic listens to their...
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Functionality and Upgrades
The only thing I really do not like about the product is the reporting functionality. When we want...
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Functionality and Upgrades
Resolute Hospital Billing is a very robust system; the product has tons of functionality, and the...
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Future Outlook
Epic does a pretty good job, but our goals are pretty lofty. The vendor has definitely improved, but...
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ROI / Cost
From a technology perspective, the value is there; the matter is just our organization's willingness...
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Other Observations & Comments
Epic has awesome support, but I don't think the CEO of Epic would personally help me with anything....
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Functionality and Upgrades
Overall, Epic's product is good. The vendor is constantly evolving things and wants to change the...
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Functionality and Upgrades
I am not happy with some of the changes Epic makes. The vendor wants to change the look of the...
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Functionality and Upgrades
Upgrades are important, but it seems like sometimes the vendor's upgrades are a little much, to the...
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Functionality and Upgrades
There are things that we would think would be simple to get, such as reports and things like that,...
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Implementation and Training
Epic’s training needs to be something that can impact the front lines; the training could use some improvement....
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Functionality and Upgrades
Epic's product goes above and beyond what we have seen other systems do in terms of efficiency and...
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Functionality and Upgrades
Epic allows providers' tools to do certain things relating to charging. From a compliance...
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Functionality and Upgrades
Epic's forte is their systems' hospital side. Their systems do a really good job with hospitals'...
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Implementation and Training
The vendor has pivoted lately. They have a lot of very good training, and now they offer that...
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ROI / Cost
The product is a little overpriced, but I would say that we definitely get what we pay for.
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Implementation and Training
A lot of the training with the system is done within our organization as opposed to within theirs....
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Other Observations & Comments
Epic is always upgrading, but I don't think that they always make good decisions on some of the...
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Service and Support
I don't have direct access to work with Epic. The vendor has an online forum for users, and the...
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Implementation and Training
The vendor does a great job of training the analysts to become Epic certified, and then we do our...
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Functionality and Upgrades
There is always an opportunity for improvement in the billing world, and we are always looking at...
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Functionality and Upgrades
Resolute Hospital Billing is very robust. Our organization gets a lot of good data out of it. The...
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Sales and Contracting
We know what the vendor is going to charge us and how they are going to charge us. The vendor is...
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Functionality and Upgrades
The system works as intended. Sometimes the upgrades don’t feel like upgrades, but more often than...
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Service and Support
The team at Epic that we are working with knows what we are hoping to achieve. They let us know...
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Functionality and Upgrades
Epic’s upgrades are pretty smooth, and the system runs like iPhone software. The vendor has an...
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Technology
Epic does surveys, and they respond to a great number of customers. They really are trying to...
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ROI / Cost
I have no idea what we are paying; I just know that the cost is astronomically huge. Epic's software...
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Functionality and Upgrades
Overall, the product is reliable. It does what it is supposed to do. We have 99% uptime or more.
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Functionality and Upgrades
The system works and is reliable. I would like it if the product had easier integration with payer...
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Lessons Learned
Epic has a lot of brilliant code writers and software engineers, but they don't know anything about...
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ROI / Cost
Epic was super helpful during the pandemic. They did some work for us at no charge. I have been...
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ROI / Cost
Epic's system is expensive, so seeing an ROI from the system takes a long time.
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Service and Support
Epic has done a lot better in the last few months at being proactive and communicating.
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Functionality and Upgrades
Epic is strong at delivering new technology. They have done a really good job of providing tools...
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Functionality and Upgrades
One drawback to Resolute Hospital Billing is that we have to rely on the IT team to make changes to...
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Functionality and Upgrades
The Epic product is so huge and complicated, and it is not as intuitive as we would hope. I am still...
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Functionality and Upgrades
We enjoy the clear readability of the product, and the online documentation and support documents...
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Functionality and Upgrades
Our experience with Epic is very good. Epic’s product is very thorough and very accurate. The vendor...
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Relationship
Recently, on some of the projects we were coordinating on with Epic, they indicated that they didn't...
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Service and Support
Depending on the technical support person we are working with, they can be a bit compartmentalized,...
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Relationship
Epic doesn’t make a lot of promises, but when Epic does make promises, the vendor keeps those promises....
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ROI / Cost
Epic avoids nickel-and-diming. They even took price increases and some other things off the table...
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Functionality and Upgrades
The platform is pretty easy to use, and we have relatively good dashboarding.
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Functionality and Upgrades
With Resolute Hospital Billing, there are always issues with capturing charges where a department...
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Other Observations & Comments
We had deficiencies in our training because we did the training virtually, and we had some...
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Functionality and Upgrades
The system is not as flexible or as advanced as we would like. There are a bunch of things I need,...
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ROI / Cost
Years ago, we were told that we were going to consolidate our systems with Epic and have one...
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Other Observations & Comments
I am neutral about recommending Epic because I think success with the vendor is dependent on having...
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Relationship
Epic is like Microsoft was in the '90s. I don't find that I have the influence that I would like to...
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Interfacing and Integration
I don't know what the alternative is because Epic is the most ubiquitous platform in the country...
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Functionality and Upgrades
I don't like that Epic has less of a focus on the revenue cycle and more of a focus on hospitals and...
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Functionality and Upgrades
A deficiency we are experiencing is that Resolute Hospital Billing can be configured in almost any...
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Relationship
Epic is invested, and they work with us as a partner. We get executive involvement when necessary...
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Implementation and Training
The upgrade process and our implementation testing process with Epic is very tight and very...
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Functionality and Upgrades
Epic is very focused on software functionality. If we do have issues or report a bug, I think their...
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Functionality and Upgrades
I have used old systems in the past, so it has been phenomenal to jump into this arena where things...
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Relationship
We are happy with the support that we get from Epic. Epic is rock solid with their technical...
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Functionality and Upgrades
Epic has streamlined the registration process to make it easier. The vendor is adding some...
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Functionality and Upgrades
Epic monitors things to see where customers are using automation outside of Epic's software to try...
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Other Observations & Comments
There are a lot of APIs available through Epic’s App Orchard on the clinical side. But Epic hasn't...
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Implementation and Training
Epic needs to work on streamlining the system's workflows because that causes issues sometimes. If...
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Service and Support
A lot of the optimizations we ask Epic for are one or two upgrades away from us. I wish there were a...
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Relationship
I am gung ho about Epic because they continue to be a good partner. Epic is great at being proactive....
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ROI / Cost
Every once in a while, we need to do a check-in with Epic and let them know that there seems to be...
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Relationship
Sometimes Epic can be a little tone deaf if we aren't talking to the right person, but once we talk...
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Other Observations & Comments
I am impressed with Epic. From a technical perspective, the vendor's database is fantastic. What the...
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Sales and Contracting
With the expense that we paid for Resolute Hospital Billing, we would love to be able to get rid of...
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Technology
I am really impressed with how Epic is pushing to improve the overall patient financial experience....
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Relationship
I absolutely love Epic because they will work with us on getting things that we need if we think we...
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ROI / Cost
Epic will give us incentives for doing certain things, so they definitely avoid nickel-and-diming.
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Service and Support
Epic is very responsive. When we put in tickets, we can get answers. If the support people don't...
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Relationship
For something that controls so much, Resolute Hospital Billing is streamlined in terms of...
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Technology
The Epic platform is not as web based as other products, but it is migrating to a web-based...
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Relationship
Epic’s staff tends to promise things that are very difficult to deliver. For example, we implemented...
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Relationship
Epic needs better tips on where to find things under the system's new upgrade because my management...
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Functionality and Upgrades
I am a little jaded after a recent implementation. My impression was that Epic’s clinical modules...
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Interfacing and Integration
Epic doesn’t play well with others. With file transfers in the system, there are a lot of potential...
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Relationship
Epic delivers on what they tell us they are going to. The vendor's timelines are aggressive, and we...
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Functionality and Upgrades
I like Resolute Hospital Billing because of the ease with which I can pull information. We knew what...
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Relationship
I meet with Epic frequently, and they are really good. Because they are a technology company,...
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Functionality and Upgrades
The product's design, stability, and reliability could be better.
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Functionality and Upgrades
When we find one problem in Resolute Hospital Billing, we find five more after. With upgrades...
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Other Observations & Comments
Resolute Hospital Billing works as it should if we set the software up right. We hesitate to go with...
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Functionality and Upgrades
It doesn't seem like Epic has been delivering a lot of new things, and the vendor is just changing...
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Service and Support
Epic's support people are responsive. The people we work with have the power to get answers....
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Functionality and Upgrades
Resolute Hospital Billing works, and we are happy. Our revenue cycle performance is really good, and...
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Relationship
Epic is the real deal. They are visionary, focused, and driven. Epic always delivers, and they...
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Functionality and Upgrades
Epic does exactly what we expect them to. We know exactly where to go in Resolute Hospital Billing...
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Service and Support
Epic's support people have always been right there for us. They are very helpful, and they always...
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Relationship
Epic is constantly working with us on possible improvements to the system. They are always looking...
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Other Observations & Comments
We have run into issues with the product that we have had to report after the fact. Sometimes when...
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Functionality and Upgrades
The product is working for us. Our issues have more to do with internal operations processes rather...
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Functionality and Upgrades
I am a big fan of Epic. Their software is the best in the market. Epic's functionality is very...
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Functionality and Upgrades
In the last couple of years, Epic has done a much better job of taking needed improvements for both...
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Functionality and Upgrades
Resolute Hospital Billing is the best hospital revenue cycle system I have used. It is very...
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Functionality and Upgrades
The system's professional billing component is integrated. It is siloed from the system's...
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Implementation and Training
We feel like we constantly have to go back to Epic and ask for training on how new releases apply to...
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