Resolute Hospital Billing Commentary
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Coray Tate
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User Commentary

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Manager

Relationship, Product

Epic is a beast and a monster. We work with Epic people who are scattered around the country....

Apr 2024
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Manager

Relationship, Product

There are some things that we wish we could change in Resolute Hospital Billing, but the vendor...

Apr 2024
||
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Manager

Relationship, Operations

During upgrades, we sometimes run into issues. When that happens, we try to attack the issues and...

Apr 2024
||
(0)
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VP/Other Executive

Relationship, Operations

Epic is not as helpful as we need them to be. They have let the training slide tremendously since...

Mar 2024
||
(0)
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VP/Other Executive

Relationship, Product

Resolute Hospital Billing is the best in the market but still has issues. Epic provides us with the...

Mar 2024
||
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Director

Product

Epic's systems are clinically the Cadillac for bigger hospitals; they are the best out there. But...

Mar 2024
||
(0)
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Director

Value

Epic is charging us for everything they can.

Mar 2024
||
(0)
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Director

Loyalty, Product

We have had upgrades for Epic, and they have gone okay. Some of the changes are just cosmetic, and I...

Mar 2024
||
(0)
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Manager

Relationship

Epic is a wonderful vendor and is great to work with. They document the heck out of everything and...

Mar 2024
||
(0)
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Director

Product

Epic is pretty good in terms of patient financial experience, like how the patient interacts with...

Mar 2024
||
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Director

Relationship

Epic is great. Who we get ahold of is hit or miss, but that is how things are at any place. We are...

Mar 2024
||
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Director

Relationship

Epic has a monopoly, and they are a big shop, so we can't get the small updates that we want. If the...

Mar 2024
||
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Director

Product

Resolute Hospital Billing isn’t particularly easy to use. It is pretty, and it has buttons, but it...

Mar 2024
||
(0)
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Director

Relationship

Epic comes in and looks at our build after we use their system for a long time, and they compare us...

Mar 2024
||
(0)
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CIO

Product

The system is complex, but its ease of use is getting better. The product is solid, stable, and...

Mar 2024
||
(0)
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CIO

Loyalty, Product

Epic's systems meet our integration goals. We want to have one vendor and one product. Then, we want...

Mar 2024
||
(0)
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CIO

Product, Value

Epic gives us nice reports on how much money we are saving now. For example, a report may say that...

Mar 2024
||
(0)
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Manager

Relationship

I have regular meetings with people from Epic. They are available to answer my questions.

Mar 2024
||
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Manager

Product

One issue that I have with Resolute Hospital Billing is the reporting. There still isn't a great way...

Mar 2024
||
(0)
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Manager

Product

Resolute Hospital Billing is easy to use. In general, I support Epic 100%. I love the system....

Feb 2024
||
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Analyst/Coordinator

Product

We are pretty happy with Resolute Hospital Billing. The overall quality of what Epic offers rates at...

Feb 2024
||
(0)
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VP/Other Executive

Operations

Epic had a C-team for the implementation. Resolute Hospital Billing is oversold. The product works...

Feb 2024
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(0)
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VP/Other Executive

Relationship

Epic tries to act like they hear customers, but that doesn’t mean they are going to do anything....

Feb 2024
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(0)
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VP/Other Executive

Relationship

When we need Boost resources, we go to them. The Boost resource we have now is fantastic. Other ones...

Feb 2024
||
(0)
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VP/Other Executive

Relationship

Epic is proactive in what they want us to focus on because then they can tout things across all...

Feb 2024
||
(0)
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Director

Product

Resolute Hospital Billing is amazing, especially coming from a previous organization where we were...

Jan 2024
||
(0)
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Director

Operations

One part of our business implemented Epic's system, and the vendor did a bad deal where they just...

Jan 2024
||
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Director

Relationship

Epic seems to be really focused on full integration and the whole Epic-first concept. Also, the...

Jan 2024
||
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Director

Operations, Product

Resolute Hospital Billing is an easy product to self-teach to some extent, but there is a lot of...

Jan 2024
||
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Director

Relationship

Sometimes Epic is not super proactive. Also, they are very specific about who we work with and how...

Jan 2024
||
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Director

Value

To some extent, we haven't received all of our money's worth with Resolute Hospital Billing because...

Jan 2024
||
(0)
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Director

Loyalty, Relationship, Product

Innovation is one of Epic's strong points. They are not happy with what they have, so they are...

Jan 2024
||
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CFO

Value

The vendor isn't timely when it comes to delivering new technology to meet our needs. When a new...

Jan 2024
||
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CFO

Loyalty

Resolute Hospital Billing works pretty well in our current environment. I don't know how it is going...

Jan 2024
||
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CFO

Product

I have worked with Cerner's patient accounting system and some other vendors' systems, and I think...

Jan 2024
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CFO

Product

There are definitely some things in Resolute Hospital Billing that could be improved. There are...

Jan 2024
||
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CFO

Relationship, Operations

With Epic, organizations have to know what questions to ask. However, sometimes, organizations don't...

Jan 2024
||
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CFO

Relationship, Value

Epic does a decent job of avoiding charging for every little thing. The quality of Epic's ongoing...

Jan 2024
||
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Manager

Product

The product’s biggest strength is that it can automate a lot of processes that we were doing...

Jan 2024
||
(0)
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Manager

Relationship, Product

I have worked with several different products, but Resolute Hospital Billing is just simpler, and I...

Jan 2024
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Manager

Relationship, Operations

I’m dependent on Epic for a lot of different things that they have to change and work on. I wish...

Jan 2024
||
(0)
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CIO

Relationship, Product

Things have been really good with Epic. We are not in catch-up mode. We are definitely not an Epic...

Dec 2023
||
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Analyst/Coordinator

Operations

Epic doesn't provide any ongoing training, per se. Their documentation isn't exactly the easiest...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

With Resolute Hospital Billing, we can always reach somebody if we need to. Even after hours, the...

Dec 2023
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Manager

Relationship

In my past years of experience working with Epic, they have been pretty honest in telling us about...

Dec 2023
||
(0)
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Manager

Loyalty, Product

I struggle to send other vendors our data when we have it all in Epic's system and it works with our...

Dec 2023
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CMIO

Operations

Epic’s training is very thorough and very in depth, and they hold our hands. Epic's product is a...

Dec 2023
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CMIO

Value

Epic is expensive as all get out, so the bar is higher to get our money’s worth. But they don't come...

Dec 2023
||
(0)
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CMIO

Relationship, Product

With Epic, everything integrates well if everyone else is on Epic; that is their motto. People...

Dec 2023
||
(0)
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Manager

Relationship

If the vendor’s support team needs to reach out to another application's team, there is definitely...

Dec 2023
||
(0)
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Manager

Product

There are always quarterly updates or upgrades that the vendor has in their system. There are...

Dec 2023
||
(0)
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Manager

Relationship, Value

The vendor encourages us to use what is already readily available within the system. If they find...

Dec 2023
||
(0)
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Manager

Relationship

The vendor is always willing to get on a call if we need. They don't walk on water, but they are...

Dec 2023
||
(0)
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Manager

Product

I like the system because anything in the system can be tracked. Whether users work within the...

Dec 2023
||
(0)
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Manager

Relationship, Product

Our IT people try to push back on certain parts of upgrades. We can say yes or no to different...

Dec 2023
||
(0)
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Manager

Relationship

The vendor definitely has tools and resources available for their clients. As users, we have access...

Dec 2023
||
(0)
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Manager

Relationship

Our IT team has regular calls with the vendor’s support team. Each application has its own tech...

Dec 2023
||
(0)
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VP/Other Executive

Product

At a high level, we are doing well with Resolute Hospital Billing. We have a host of operational...

Nov 2023
||
(0)
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VP/Other Executive

Product, Value

We get great feedback from Epic about cash collection. We are trying to get every nickel and dime we...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

Epic delivers stuff to us regularly. They listen well to enhancements that we request, and they...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

We would tell a friend or peer that Resolute Hospital Billing is a good product. It is good for...

Nov 2023
||
(0)
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Director

Relationship, Product

Epic is consistent with all of their upgrades for Resolute Hospital Billing. Epic listens to their...

Nov 2023
||
(0)
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Director

Relationship, Product

Epic is really top notch with reporting from a revenue cycle perspective. They are moving into...

Nov 2023
||
(0)
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Director

Product

One thing that we struggle with is that when Epic puts a certain report out to our C-suite-level...

Nov 2023
||
(0)
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Manager

Relationship, Product

The strengths of Epic are in the level of technology that they have and the way they try to figure...

Nov 2023
||
(0)
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CMIO

Relationship, Product

One thing I love about Epic products in general is that we get a report every quarter on how we are...

Nov 2023
||
(0)
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CMIO

Loyalty, Operations, Product

Everything is part of one system, so I don't know how to parse things out, but I wish the whole...

Nov 2023
||
(0)
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CMIO

Product

The problem is that I'm really spoiled with Epic. I have my regular calls with Epic’s executive...

Nov 2023
||
(0)
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CIO

Relationship

We have had really good luck with Epic lately. We have the right people at Epic, and they have found...

Nov 2023
||
(0)
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CIO

Loyalty, Product, Value

Healthcare is changing. I can't hire a nurse to save my soul, and we can't recruit doctors, so my...

Nov 2023
||
(0)
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CIO

Relationship

Judy isn’t going to be around forever, and I don’t see anybody at Epic who can take the company and...

Nov 2023
||
(0)
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CIO

Loyalty

Epic is looking at moving into the ERP space. Unless they are seeing something I'm not, there is...

Nov 2023
||
(0)
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CIO

Relationship

Epic keeps their promises, but that is because we are good at asking for things and getting...

Nov 2023
||
(0)
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CIO

Relationship, Operations

Epic used to be really good at delivering on their vision because they never presented anything to...

Nov 2023
||
(0)
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CIO

Product

I would tell someone looking at Resolute Hospital Billing to go into it with eyes wide open.

Nov 2023
||
(0)
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CIO

Relationship

Epic doesn’t listen to their customers, especially smaller customers. Unless people have a checkbook...

Oct 2023
||
(0)
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CIO

Relationship, Product

Resolute Hospital Billing is okay. It works. It does its thing, and it is not a headache for me. The...

Oct 2023
||
(0)
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CIO

Operations, Product

Regarding tangible outcomes, I don't think Epic is any different from any other vendor out there....

Oct 2023
||
(0)
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CMIO

Operations

Things went well during the implementation, and we were back to baseline charging almost...

Oct 2023
||
(0)
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CMIO

Operations, Product

Everybody encounters issues, and the primary issue that we encountered was that we had far more...

Oct 2023
||
(0)
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CMIO

Operations

We create the training with Epic, so we start with their curriculum and then add on to it. We had...

Oct 2023
||
(0)
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CMIO

Product

The quality of the software is such that when we have discrepancies or issues, we start by assuming...

Oct 2023
||
(0)
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CMIO

Product

The ease of use for end users with any hospital billing system is about a one on a scale of one to...

Oct 2023
||
(0)
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CMIO

Product

There are still some things we would like the product to do that it doesn't do, and we are working...

Oct 2023
||
(0)
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CMIO

Relationship, Value

Epic excels at their ongoing support. We have executive involvement regularly. Epic keeps their ear...

Oct 2023
||
(0)
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VP/Other Executive

Operations

Epic needs to improve their quality testing and implementations. Those aren't what we were led to...

Oct 2023
||
(0)
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VP/Other Executive

Culture, Product

The system isn't very easy to use, but it is doable. Resolute Hospital Billing is a powerful system...

Oct 2023
||
(0)
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VP/Other Executive

Product

Resolute Hospital Billing is light years ahead of what we had before. No systems are better...

Oct 2023
||
(0)
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CIO

Value

If Epic could cost a little less, that would help a lot. Their products have big price tags.

Oct 2023
||
(0)
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CIO

Relationship, Product, Value

Epic has completely pivoted to using business language, and I love that they are doing that. The...

Oct 2023
||
(0)
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CTO

Relationship

Epic’s philosophy is for us to trust what we have out of the box before we say that it doesn’t work....

Sep 2023
||
(0)
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CTO

Operations

Epic’s approach to training is huge. They ensure that an organization’s people are certified, not...

Sep 2023
||
(0)
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CTO

Product

Resolute Hospital Billing really shines in its ease of use. It is much more intuitive than other...

Sep 2023
||
(0)
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CTO

Value

Resolute Hospital Billing is expensive, but it really gets the job done. The vendor is up front...

Sep 2023
||
(0)
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VP/Other Executive

Product

I always said that Epic's product was the best monolithic system out there. It still is. It is by...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

Things are so hard with Epic because their promises are proactive, but the delivery time is so long....

Sep 2023
||
(0)
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VP/Other Executive

Operations

One of the things that Epic does really well is that even though they have a horrible implementation...

Sep 2023
||
(0)
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VP/Other Executive

Product

Depending on the module and depending on the user, there are things in Epic’s products that are not...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Epic is working with us progressively to find ways to improve. They are also working on finding ways...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Operations

I would advise others who are considering Epic's systems that if they decide to go with Epic, they...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty

We never want to go with the latest version of an Epic application. We want as many bugs as possible...

Sep 2023
||
(0)
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COO

Relationship

I have to credit Epic's team; they are highly professional folks. Epic has been around since 1979,...

Sep 2023
||
(0)
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COO

Value

If a facility can afford Resolute Hospital Billing, it is well worth the money, but it is very...

Sep 2023
||
(0)
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COO

Relationship

Epic's support is awesome. We have folks that we can reach out to for immediate answers to our...

Sep 2023
||
(0)
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VP/Other Executive

Product

Resolute Hospital Billing has a lot of different features and a lot of navigation capabilities, and...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Product

As an organization, we made the decision to use Epic, and since then the idea of going in another...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Anyone that we work with from Epic will take forward what we want. They can't always develop what we...

Sep 2023
||
(0)
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VP/Other Executive

Value

Epic’s pricing is pretty fair, and when there is a charge, we tend to understand why there is a...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Operations

In general, we have had good support throughout our go-live era directly from Epic. When we do...

Sep 2023
||
(0)
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Director

Loyalty, Product

Automation is a big component that Epic is working on; they are always developing things. There are...

Sep 2023
||
(0)
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Director

Relationship

At Epic, there are support folks that always respond to me when I send them an email; they are...

Sep 2023
||
(0)
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Director

Relationship

Sometimes, when I reach out to my point of contact at Epic with a question about how to use a tool...

Sep 2023
||
(0)
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Director

Product

I like the particular layout of the features of Epic’s activities that help the end user drive their...

Sep 2023
||
(0)
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VP/Other Executive

Product

Epic combines Resolute Hospital Billing and Resolute Professional Billing self-pay statements into...

Sep 2023
||
(0)
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VP/Other Executive

Product

We would tell people planning to use Resolute Hospital Billing to try not to get caught up in...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Product

There is no ability in Epic's system to manage bad emails, and that is something really important....

Sep 2023
||
(0)
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VP/Other Executive

Relationship

We have built great relationships with Epic. They are definitely customer focused, and if they don’t...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

Epic sometimes has a hard time listening. They are a behemoth, and I think that they are trying to...

Sep 2023
||
(0)
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VP/Other Executive

Product

I like that the product has a lot of automation opportunities. Epic continues to develop automation....

Sep 2023
||
(0)
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VP/Other Executive

Operations

Epic has a lot of training to help people get certified in different products that they offer. That...

Sep 2023
||
(0)
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Director

Product

I would like to change how payment plans are set up. Patients are asking to make payments weekly or...

Aug 2023
||
(0)
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VP/Other Executive

Product

Epic's products are interconnected, so users don't have to pay to turn different things on. They...

Aug 2023
||
(0)
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VP/Other Executive

Product

If a user is billing for a procedure, they can set things up so that all of the supplies aligned...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Epic consciously reaches out to us and tells us what they think of our performance. They also help...

Aug 2023
||
(0)
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Director

Product

We like the ease of use, the automation, and the capture of information. The way that Epic has the...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Epic has certification programs and ongoing continuing education as well as user groups. They have...

Aug 2023
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VP/Other Executive

Value

Users can build the product to charge for what they want it to charge for. The product helps with a...

Aug 2023
||
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VP/Other Executive

Product, Value

The product is a really transparent system. We have dashboards where we can see all of our charges....

Aug 2023
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Director

Relationship, Product

Everything works as Epic promotes. The vendor partners very well with all of the vendors that we...

Aug 2023
||
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Director

Value

Epic's system is one of the most expensive systems out there, but it is probably well worth the...

Aug 2023
||
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Director

Product

The big benefits of Resolute Hospital Billing are the work queues that it has. We have a single...

Aug 2023
||
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Director

Product

One thing that I don't like about Epic's system is the reporting. Getting big reports out of the...

Aug 2023
||
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Analyst/Coordinator

Relationship, Operations, Product

From an end-user standpoint, we would like to see a little more guidance when we are not doing...

Aug 2023
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Analyst/Coordinator

Relationship, Product

Epic a lot of times updates things regardless of what we do. It just seems like things are coming,...

Aug 2023
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Analyst/Coordinator

Operations, Product

Epic is really great with their updates, upgrades, and implementations. They always have sessions...

Aug 2023
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Analyst/Coordinator

Relationship

We have never seen someone at a very high executive level from Epic.

Aug 2023
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Analyst/Coordinator

Product

We have a ton of reports from Epic. There are a ton of things that we can pull out across the board,...

Aug 2023
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Director

Product

Resolute Hospital Billing's self-pay piece was an afterthought for Epic. There are some things in...

Aug 2023
||
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Director

Culture, Relationship

We are at a stage now where the vendor doesn't make a lot of promises, but they come through with...

Aug 2023
||
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Director

Loyalty, Product

Integration is the main reason we keep Resolute Hospital Billing. Epic's software is the best in...

Aug 2023
||
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VP/Other Executive

Product

Resolute Hospital Billing clearly shows what is happening, and we certainly capture a lot of good...

Aug 2023
||
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VP/Other Executive

Loyalty

We are making a push to make Epic's product the source of all our information, and we really have...

Aug 2023
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VP/Other Executive

Relationship, Product

Epic’s products still need a lot of people to operate them. And it is difficult to innovate with...

Aug 2023
||
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Director

Product, Value

We have seen benefits with the solution and some gains in our revenue cycle space as far as A/R days...

Jul 2023
||
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Director

Operations

There are two areas with training; there is the training that Epic provides to our team to get...

Jul 2023
||
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Director

Operations

People can watch a recorded session on the system and pass a competency test. That speaks to the...

Jul 2023
||
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Director

Value

I don't even know how much money we give to Epic, but I am sure it is not an insignificant amount....

Jul 2023
||
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Manager

Product

What stands out as a strength of this product is the ease of use and that there is a significant...

Jul 2023
||
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Manager

Product

With some of the capabilities of the financial assistance module that this product offers, there is...

Jul 2023
||
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VP/Other Executive

Relationship

Epic does a great job of proactively publishing and laying out their road map for us, and most of...

Jul 2023
||
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VP/Other Executive

Product

For Resolute Hospital Billing, Epic offers automation in the realm of prior authorization and notice...

Jul 2023
||
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VP/Other Executive

Relationship

Some people in our operational areas have expectations for Resolute Hospital Billing that stretch...

Jul 2023
||
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VP/Other Executive

Relationship

Epic definitely has a sense of shared accountability. Other vendors would give us their software and...

Jul 2023
||
(0)
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CEO/President

Culture, Loyalty

We are grateful to have a perpetual license from Epic. Everyone else is moving to SaaS pricing, and...

Jul 2023
||
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CEO/President

Loyalty, Relationship

I worry a lot about what happens to Epic post-Judy. She doesn't seem like she is slowing down much,...

Jul 2023
||
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CEO/President

Relationship, Product

Epic plays a critical role in what will happen with the development of ChatGPT. It can certainly be...

Jul 2023
||
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VP/Other Executive

Relationship, Operations

Anytime there is a significant change, Epic alerts us to the fact that it is a significant change....

Jul 2023
||
(0)
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VP/Other Executive

Relationship

Epic tries to be proactive. They provide quarterly reports on functionality that we are using well...

Jul 2023
||
(0)
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VP/Other Executive

Product

The product’s integration with the rest of the EMR and the value that the integration provides...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

Whenever we have questions about the system, Epic always researches things and gets back to us....

Jul 2023
||
(0)
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Director

Product

If the technology in Resolute Hospital Billing met our organization’s every need, we wouldn’t need...

Jul 2023
||
(0)
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Director

Operations, Product

Resolute Hospital Billing is very easy to use, especially compared to another solution we used to...

Jul 2023
||
(0)
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Director

Relationship, Product

I haven’t had any issues with Epic not keeping promises. We are satisfied with Epic’s upgrades,...

Jul 2023
||
(0)
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VP/Other Executive

Operations

We have to do more training, but that makes sense. I think that Epic is training our IT people, but...

Jul 2023
||
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VP/Other Executive

Relationship, Operations

The vendor's implementations go off without a hitch, and we haven't had any issues with them. Epic...

Jul 2023
||
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VP/Other Executive

Operations, Product

When it comes to integration, the instructions for integrating some of the exchange items that we...

Jul 2023
||
(0)
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VP/Other Executive

Product

The drawback of working with Epic is that they don't allow robotic processing unless it is for an...

Jul 2023
||
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VP/Other Executive

Operations, Product

Even with the vendor's upgrades, if something hasn't become apparent to end users, Epic will let us...

Jul 2023
||
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Analyst/Coordinator

Operations, Product

For the most part, the product is pretty user friendly, but the ease of use is only as good as our training....

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We have requested some revenue cycle enhancements over the past few years that we haven't seen put...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Over the years, Epic has been aware of changes with CMS and other things. And they let us know about...

Jul 2023
||
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CIO

Value

I would not say Epic nickel-and-dimes us, but there are a lot of costs that we can't predict, like...

Jul 2023
||
(0)
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CIO

Product, Value

I can't complain about Resolute Hospital Billing. It has been extremely good for our organization....

Jul 2023
||
(0)
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Manager

Relationship

We have people we contact directly, and they usually help us pretty quickly.

Jun 2023
||
(0)
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Manager

Product

I like the fact that we can share information. If someone is in the physician's office, we can get...

Jun 2023
||
(0)
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Manager

Product

I don't like several things. I don't understand why the system works the way it does. I have asked,...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

Resolute Hospital Billing is a very large system, and it is very hard to stay on top of everything.

Jun 2023
||
(0)
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Analyst/Coordinator

Product

Epic’s strength is staying ahead of the curve with complicated hospital billing, and their tools...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Things don't really get taken up the ladder with Epic. If my contact can't help, my issue ends...

Jun 2023
||
(0)
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Director

Product

Epic is doing well in terms of product development and measurable outcomes. For example, based on...

Jun 2023
||
(0)
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Director

Loyalty

We are excited about the automation coming in future releases of Resolute Hospital Billing.

Jun 2023
||
(0)
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VP/Other Executive

Product

Our Resolute Hospital Billing model was not designed for our state, and our state is heavily...

May 2023
||
(0)
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VP/Other Executive

Product, Value

We like that the product can be integrated with clinical, managed care, and imaging products. The...

May 2023
||
(0)
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Director

Product, Value

The fact that Resolute Hospital Billing is fully integrated is probably the system's biggest benefit...

May 2023
||
(0)
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Director

Value

Epic charges plenty, but the vendor is very clear when they are charging us.

May 2023
||
(0)
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Director

Operations, Product

With the overall functionality and trying to stay ahead of things, Epic does a pretty good job. One...

May 2023
||
(0)
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Director

Product

If I were recommending Resolute Hospital Billing, I would say it is a user-friendly system that has...

May 2023
||
(0)
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Director

Operations

There could have been improvements in how things were done during our Epic implementation. There...

May 2023
||
(0)
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Director

Product

There are some things that should just be a standard part of the practice and part of the Resolute...

May 2023
||
(0)
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Director

Relationship

We were having issues with certain accounts, and Epic’s leadership team brought in additional...

May 2023
||
(0)
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CIO

Operations, Product

I sometimes struggle with the system's upgrades.

May 2023
||
(0)
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CIO

Operations

When it comes to training, Resolute Hospital Billing keeps us certified.

May 2023
||
(0)
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Analyst/Coordinator

Product

Epic's product is easier to maneuver through and more user friendly than other systems.

May 2023
||
(0)
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Director

Product, Value

The product is so configurable that we almost need a consultant to do what we need.

May 2023
||
(0)
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Director

Relationship

There is no support from Epic. I have to go through a lot of hoops to get anything. I can put in a...

May 2023
||
(0)
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Director

Operations

Epic has a very standard training program, so I am good with what they do. They know exactly what to...

May 2023
||
(0)
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Director

Relationship

We have a couple of contacts at Epic, and I had a good relationship with one of them, but they fell...

May 2023
||
(0)
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Manager

Product, Value

Epic automates processes for us that used to be manual, and that has helped us reduce our claim...

May 2023
||
(0)
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Manager

Relationship

Epic does a really good job with large projects. They follow up on things, and if something doesn't...

May 2023
||
(0)
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Manager

Relationship, Operations

Epic is great at providing us with notes and updates. They also give us a heads-up about any new...

May 2023
||
(0)
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Manager

Relationship, Product

There are certain things that Epic isn't able to handle, but they are working on improving their...

May 2023
||
(0)
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Manager

Relationship, Product

The main thing that sets the system apart from competing systems is its flexibility when it comes to...

May 2023
||
(0)
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CEO/President

Relationship, Product, Value

We have been very pleased with Resolute Hospital Billing. The performance is very solid. The...

May 2023
||
(0)
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CMIO

Product

Some of the updates Epic has come out with have made it easier to track workflows and payments. We...

Apr 2023
||
(0)
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CMIO

Product

Epic is making it easier to interface with our payers. There is something they have been developing...

Apr 2023
||
(0)
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Manager

Loyalty, Product

Our staff has had some tough times because they are working in Resolute Hospital Billing and in...

Apr 2023
||
(0)
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Manager

Relationship

I manage different applications, and the developers from Epic are the most engaged by far. They have...

Apr 2023
||
(0)
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Manager

Relationship

The partnership with Epic is driving satisfaction with Resolute Hospital Billing. It is so important...

Apr 2023
||
(0)
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Manager

Relationship, Operations, Product

Resolute Hospital Billing is amazing and also scary in a lot of ways because it is not something we...

Apr 2023
||
(0)
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Manager

Product, Value

I have seen and worked on other financial systems, and Resolute Hospital Billing is by far the best....

Apr 2023
||
(0)
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Manager

Culture, Value

One thing that frustrated me a little with Epic’s charges was that they required us to have their PM...

Apr 2023
||
(0)
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Manager

Product

The product is really easy and straightforward. What we see is what we get. The system is not hard...

Apr 2023
||
(0)
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Manager

Relationship, Product

Epic has some reporting and metrics that help us see what we are doing.

Apr 2023
||
(0)
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Manager

Relationship, Product

Since Epic is such a big company, they don't customize in terms of product enhancement as much as...

Apr 2023
||
(0)
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Director

Product

Our uptime with Epic's system is very high. We never have unplanned downtime. There have been...

Apr 2023
||
(0)
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Director

Loyalty, Product

There are always opportunities to make the system easier to use or to give it more automation. We...

Apr 2023
||
(0)
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Director

Relationship

I have worked with Epic's people for a long time, and I can only name maybe two people who I have...

Apr 2023
||
(0)
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Director

Relationship

Epic is hands down the best vendor out there. That isn't even a question anymore. They are the clear...

Apr 2023
||
(0)
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Director

Relationship, Operations

Epic is always looking at things, coming on-site, and working on ways to improve the system....

Apr 2023
||
(0)
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Director

Relationship, Operations

Epic sends frequent emails that summarize any known issues that they have found, and they give...

Apr 2023
||
(0)
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Director

Relationship, Product

There are more things that Epic is ahead of than behind, but there are things we wish they had in...

Apr 2023
||
(0)
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Director

Relationship

Epic is good about giving us resources, and they provide support for go-lives.

Apr 2023
||
(0)
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Director

Operations, Product

Some of Epic’s updates are great, but the interface changes drastically. Epic does training, but...

Apr 2023
||
(0)
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Director

Relationship, Relationship

The biggest complaint that I have with Epic is that there are times when they can't provide us with...

Apr 2023
||
(0)
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Director

Product, Product

One upgrade that we did with Epic wasn't user friendly. It added a lot more clicks to the processes...

Apr 2023
||
(0)
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Director

Product, Product

Almost everything within the system is well automated. There are obviously some manual things that...

Apr 2023
||
(0)
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VP/Other Executive

Product, Product

We hear that Epic is the greatest thing since sliced bread, but they really are not. We had to...

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

It is interesting that Epic has done so many installations and still doesn't have a template in...

Apr 2023
||
(0)
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Manager

Relationship, Product

Epic is generally ahead of the curve. They are developing functionalities faster than we can...

Apr 2023
||
(0)
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 or  to see details.

Manager

Relationship

Epic is a great partner and vendor. They are wonderful to work with. They provide a lot of support...

Apr 2023
||
(0)
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Manager

Operations, Product

A lot of the migration to the web platform hasn't happened as quickly as I feel it should, but the...

Apr 2023
||
(0)
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Manager

Operations

Epic is on top of everything, and they do a great job with our documentation. They do a great job...

Apr 2023
||
(0)
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Manager

Loyalty, Product

We are working on making our patient statements more friendly for disabled patients who are trying...

Apr 2023
||
(0)
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Director

Loyalty, Relationship, Product

Because Epic is one of the big players in healthcare, third parties that want to integrate with Epic...

Apr 2023
||
(0)
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Direc