Resolute Hospital Billing
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Epic’s philosophy is for us to trust what we have out of the box before we say that it doesn’t work....
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Operations
Epic’s approach to training is huge. They ensure that an organization’s people are certified, not...
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Product
Resolute Hospital Billing really shines in its ease of use. It is much more intuitive than other...
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Value
Resolute Hospital Billing is expensive, but it really gets the job done. The vendor is up front...
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Product
I always said that Epic's product was the best monolithic system out there. It still is. It is by...
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Loyalty, Relationship, Product
Things are so hard with Epic because their promises are proactive, but the delivery time is so long....
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Operations
One of the things that Epic does really well is that even though they have a horrible implementation...
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Product
Depending on the module and depending on the user, there are things in Epic’s products that are not...
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Relationship
Epic is working with us progressively to find ways to improve. They are also working on finding ways...
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Loyalty, Operations
I would advise others who are considering Epic's systems that if they decide to go with Epic, they...
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Loyalty
We never want to go with the latest version of an Epic application. We want as many bugs as possible...
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Relationship
I have to credit Epic's team; they are highly professional folks. Epic has been around since 1979,...
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Value
If a facility can afford Resolute Hospital Billing, it is well worth the money, but it is very...
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Relationship
Epic's support is awesome. We have folks that we can reach out to for immediate answers to our...
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Product
Resolute Hospital Billing has a lot of different features and a lot of navigation capabilities, and...
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Loyalty, Product
As an organization, we made the decision to use Epic, and since then the idea of going in another...
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Relationship
Anyone that we work with from Epic will take forward what we want. They can't always develop what we...
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Value
Epic’s pricing is pretty fair, and when there is a charge, we tend to understand why there is a...
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Relationship, Operations
In general, we have had good support throughout our go-live era directly from Epic. When we do...
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Loyalty, Product
Automation is a big component that Epic is working on; they are always developing things. There are...
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Relationship
At Epic, there are support folks that always respond to me when I send them an email; they are...
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Relationship
Sometimes, when I reach out to my point of contact at Epic with a question about how to use a tool...
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Product
I like the particular layout of the features of Epic’s activities that help the end user drive their...
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Product
Epic combines Resolute Hospital Billing and Resolute Professional Billing self-pay statements into...
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Product
We would tell people planning to use Resolute Hospital Billing to try not to get caught up in...
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Relationship, Product
There is no ability in Epic's system to manage bad emails, and that is something really important....
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Relationship
We have built great relationships with Epic. They are definitely customer focused, and if they don’t...
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Relationship, Product, Value
Epic sometimes has a hard time listening. They are a behemoth, and I think that they are trying to...
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Product
I like that the product has a lot of automation opportunities. Epic continues to develop automation....
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Operations
Epic has a lot of training to help people get certified in different products that they offer. That...
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Product
I would like to change how payment plans are set up. Patients are asking to make payments weekly or...
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Product
Epic's products are interconnected, so users don't have to pay to turn different things on. They...
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Product
If a user is billing for a procedure, they can set things up so that all of the supplies aligned...
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Relationship
Epic consciously reaches out to us and tells us what they think of our performance. They also help...
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Product
We like the ease of use, the automation, and the capture of information. The way that Epic has the...
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Relationship, Operations
Epic has certification programs and ongoing continuing education as well as user groups. They have...
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Value
Users can build the product to charge for what they want it to charge for. The product helps with a...
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Product, Value
The product is a really transparent system. We have dashboards where we can see all of our charges....
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Relationship, Product
Everything works as Epic promotes. The vendor partners very well with all of the vendors that we...
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Value
Epic's system is one of the most expensive systems out there, but it is probably well worth the...
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Product
The big benefits of Resolute Hospital Billing are the work queues that it has. We have a single...
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Product
One thing that I don't like about Epic's system is the reporting. Getting big reports out of the...
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Relationship, Operations, Product
From an end-user standpoint, we would like to see a little more guidance when we are not doing...
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Relationship, Product
Epic a lot of times updates things regardless of what we do. It just seems like things are coming,...
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Operations, Product
Epic is really great with their updates, upgrades, and implementations. They always have sessions...
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Relationship
We have never seen someone at a very high executive level from Epic.
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Product
We have a ton of reports from Epic. There are a ton of things that we can pull out across the board,...
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Product
Resolute Hospital Billing's self-pay piece was an afterthought for Epic. There are some things in...
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Culture, Relationship
We are at a stage now where the vendor doesn't make a lot of promises, but they come through with...
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Loyalty, Product
Integration is the main reason we keep Resolute Hospital Billing. Epic's software is the best in...
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Product
Resolute Hospital Billing clearly shows what is happening, and we certainly capture a lot of good...
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Loyalty
We are making a push to make Epic's product the source of all our information, and we really have...
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Relationship, Product
Epic’s products still need a lot of people to operate them. And it is difficult to innovate with...
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Product
What stands out as a strength of this product is the ease of use and that there is a significant...
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Product
With some of the capabilities of the financial assistance module that this product offers, there is...
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Relationship
Epic does a great job of proactively publishing and laying out their road map for us, and most of...
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Product
For Resolute Hospital Billing, Epic offers automation in the realm of prior authorization and notice...
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Relationship
Some people in our operational areas have expectations for Resolute Hospital Billing that stretch...
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Relationship
Epic definitely has a sense of shared accountability. Other vendors would give us their software and...
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Culture, Loyalty
We are grateful to have a perpetual license from Epic. Everyone else is moving to SaaS pricing, and...
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Loyalty, Relationship
I worry a lot about what happens to Epic post-Judy. She doesn't seem like she is slowing down much,...
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Relationship, Product
Epic plays a critical role in what will happen with the development of ChatGPT. It can certainly be...
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Relationship, Operations
Anytime there is a significant change, Epic alerts us to the fact that it is a significant change....
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Relationship
Epic tries to be proactive. They provide quarterly reports on functionality that we are using well...
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Product
The product’s integration with the rest of the EMR and the value that the integration provides...
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Relationship
Whenever we have questions about the system, Epic always researches things and gets back to us....
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Product
If the technology in Resolute Hospital Billing met our organization’s every need, we wouldn’t need...
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Operations, Product
Resolute Hospital Billing is very easy to use, especially compared to another solution we used to...
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Relationship, Product
I haven’t had any issues with Epic not keeping promises. We are satisfied with Epic’s upgrades,...
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Operations
We have to do more training, but that makes sense. I think that Epic is training our IT people, but...
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Relationship, Operations
The vendor's implementations go off without a hitch, and we haven't had any issues with them. Epic...
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Operations, Product
When it comes to integration, the instructions for integrating some of the exchange items that we...
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Product
The drawback of working with Epic is that they don't allow robotic processing unless it is for an...
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Operations, Product
Even with the vendor's upgrades, if something hasn't become apparent to end users, Epic will let us...
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Operations, Product
For the most part, the product is pretty user friendly, but the ease of use is only as good as our training....
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Product
We have requested some revenue cycle enhancements over the past few years that we haven't seen put...
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Relationship
Over the years, Epic has been aware of changes with CMS and other things. And they let us know about...
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Value
I would not say Epic nickel-and-dimes us, but there are a lot of costs that we can't predict, like...
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Product, Value
I can't complain about Resolute Hospital Billing. It has been extremely good for our organization....
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Relationship
We have people we contact directly, and they usually help us pretty quickly.
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Product
I like the fact that we can share information. If someone is in the physician's office, we can get...
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Product
I don't like several things. I don't understand why the system works the way it does. I have asked,...
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Product
Resolute Hospital Billing is a very large system, and it is very hard to stay on top of everything.
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Product
Epic’s strength is staying ahead of the curve with complicated hospital billing, and their tools...
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Relationship
Things don't really get taken up the ladder with Epic. If my contact can't help, my issue ends...
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Product
Epic is doing well in terms of product development and measurable outcomes. For example, based on...
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Loyalty
We are excited about the automation coming in future releases of Resolute Hospital Billing.
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Product
Our Resolute Hospital Billing model was not designed for our state, and our state is heavily...
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Product, Value
We like that the product can be integrated with clinical, managed care, and imaging products. The...
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Product, Value
The fact that Resolute Hospital Billing is fully integrated is probably the system's biggest benefit...
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Value
Epic charges plenty, but the vendor is very clear when they are charging us.
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Operations, Product
With the overall functionality and trying to stay ahead of things, Epic does a pretty good job. One...
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Product
If I were recommending Resolute Hospital Billing, I would say it is a user-friendly system that has...
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Operations
There could have been improvements in how things were done during our Epic implementation. There...
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Product
There are some things that should just be a standard part of the practice and part of the Resolute...
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Relationship
We were having issues with certain accounts, and Epic’s leadership team brought in additional...
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Operations, Product
I sometimes struggle with the system's upgrades.
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Operations
When it comes to training, Resolute Hospital Billing keeps us certified.
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Product
Epic's product is easier to maneuver through and more user friendly than other systems.
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Product, Value
The product is so configurable that we almost need a consultant to do what we need.
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Relationship
There is no support from Epic. I have to go through a lot of hoops to get anything. I can put in a...
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Operations
Epic has a very standard training program, so I am good with what they do. They know exactly what to...
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Relationship
We have a couple of contacts at Epic, and I had a good relationship with one of them, but they fell...
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Product, Value
Epic automates processes for us that used to be manual, and that has helped us reduce our claim...
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Relationship
Epic does a really good job with large projects. They follow up on things, and if something doesn't...
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Relationship, Operations
Epic is great at providing us with notes and updates. They also give us a heads-up about any new...
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Relationship, Product
There are certain things that Epic isn't able to handle, but they are working on improving their...
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Relationship, Product
The main thing that sets the system apart from competing systems is its flexibility when it comes to...
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Relationship, Product, Value
We have been very pleased with Resolute Hospital Billing. The performance is very solid. The...
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Product
Some of the updates Epic has come out with have made it easier to track workflows and payments. We...
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Product
Epic is making it easier to interface with our payers. There is something they have been developing...
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Loyalty, Product
Our staff has had some tough times because they are working in Resolute Hospital Billing and in...
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Relationship
I manage different applications, and the developers from Epic are the most engaged by far. They have...
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Relationship
The partnership with Epic is driving satisfaction with Resolute Hospital Billing. It is so important...
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Relationship, Operations, Product
Resolute Hospital Billing is amazing and also scary in a lot of ways because it is not something we...
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Product, Value
I have seen and worked on other financial systems, and Resolute Hospital Billing is by far the best....
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Culture, Value
One thing that frustrated me a little with Epic’s charges was that they required us to have their PM...
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Product
The product is really easy and straightforward. What we see is what we get. The system is not hard...
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Relationship, Product
Epic has some reporting and metrics that help us see what we are doing.
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Relationship, Product
Since Epic is such a big company, they don't customize in terms of product enhancement as much as...
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Product
Our uptime with Epic's system is very high. We never have unplanned downtime. There have been...
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Loyalty, Product
There are always opportunities to make the system easier to use or to give it more automation. We...
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Relationship
I have worked with Epic's people for a long time, and I can only name maybe two people who I have...
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Relationship
Epic is hands down the best vendor out there. That isn't even a question anymore. They are the clear...
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Relationship, Operations
Epic is always looking at things, coming on-site, and working on ways to improve the system....
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Relationship, Operations
Epic sends frequent emails that summarize any known issues that they have found, and they give...
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Relationship, Product
There are more things that Epic is ahead of than behind, but there are things we wish they had in...
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Relationship
Epic is good about giving us resources, and they provide support for go-lives.
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Operations, Product
Some of Epic’s updates are great, but the interface changes drastically. Epic does training, but...
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Relationship, Relationship
The biggest complaint that I have with Epic is that there are times when they can't provide us with...
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Product, Product
One upgrade that we did with Epic wasn't user friendly. It added a lot more clicks to the processes...
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Product, Product
Almost everything within the system is well automated. There are obviously some manual things that...
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Product, Product
We hear that Epic is the greatest thing since sliced bread, but they really are not. We had to...
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Relationship, Relationship
It is interesting that Epic has done so many installations and still doesn't have a template in...
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Relationship, Product
Epic is generally ahead of the curve. They are developing functionalities faster than we can...
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Relationship
Epic is a great partner and vendor. They are wonderful to work with. They provide a lot of support...
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Operations, Product
A lot of the migration to the web platform hasn't happened as quickly as I feel it should, but the...
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Operations
Epic is on top of everything, and they do a great job with our documentation. They do a great job...
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Loyalty, Product
We are working on making our patient statements more friendly for disabled patients who are trying...
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Loyalty, Relationship, Product
Because Epic is one of the big players in healthcare, third parties that want to integrate with Epic...
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Relationship
We have meetings with Epic regularly to talk about issues, workflows, and best practices, but they...
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Relationship
We are supposed to have a BFF, but I have no idea who that person is. We have bimonthly upgrades,...
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Product, Value
I wouldn't consider making a change. The system checks all our boxes. As an organization, we are...
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Relationship, Product
Epic handles all revenue cycle applications that we need. The vendor manages third-party...
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Relationship, Relationship, Product, Product
We struggle a little with referrals for hospital billing. There are ways Epic could streamline or...
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Loyalty, Product
We moved to the Hyperdrive upgrade recently, and there were some glitches with accepting files and...
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Product
Epic doesn’t keep their promises. We instituted the cash management system because Epic said we...
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Product, Product
I like the product because it is an integrated patient accounting system for both professional and...
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Product, Product
I would like to see some enhanced AI for claims processing in the product and some enhancements in...
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Product, Product
Resolute Hospital Billing is pretty easy to pick up and master. I like everything about the product....
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Relationship, Product
Resolute Hospital Billing seems to do everything that we need it to do. We can get everything to...
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Relationship
There are times when we have to prompt Epic a little so they will tell us what is going on with our...
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Product
Although Resolute Hospital Billing is very informative, it can be a bit of a transition for someone...
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Product
Our site is very happy using Resolute Hospital Billing, and we feel like it is a cutting-edge product....
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Product
The product is very powerful. I don't know whether we have any problems. We are in the upper part of...
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Product
The product is integrated with some of our tools, and for the most part, it works, but there are...
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Operations, Product
The ease of use is pretty high, considering that once end users get trained, most of them are pretty...
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Relationship
Epic’s support is good. Compared to every other vendor, Epic stands head and shoulders above...
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Relationship
Sometimes Epic is too proactive, but they reach out and ask what they can do. They have regular...
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Culture, Relationship, Operations
We are very satisfied with our recent upgrades and implementations. I am not aware of any failure of...
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Relationship, Product
We might not be happy with all the upgrades to Resolute Hospital Billing. Some of them we call...
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Value
Epic is perceived as very expensive. Based on what the vendor has built in Wisconsin, people say...
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Product
We can form Resolute Hospital Billing to almost anything we want. We have lots of unique types of...
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Relationship
Epic partners well with us. They want us to be satisfied. They meet regularly with us to work on...
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Product
It would be great if Resolute Hospital Billing wasn't so based on computer programming. It is not as...
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Relationship, Product
Epic’s upgrades are seamless; I don't have much to do with Epic's upgrades at all. In terms of...
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Relationship
I have never had any issues with Resolute Hospital Billing. I like Epic’s openness and their ability...
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Relationship, Product
Epic has always presented new technology to us, and we have always worked with them to implement...
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Product
If there is a build that we want to implement to improve our internal processes and Epic does not...
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Product
I really like Epic's solution. I think it is really user friendly in terms of the types of builds...
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Operations
Epic offered initial training, but we had to reach out to them for more training, and there was a...
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Product
I would like to see an easier way to quickly integrate other tools that Epic does not put in their...
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Relationship
The vendor is proactive in figuring out ways to automate processes. A good example of Epic doing so...
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Product
Resolute Hospital Billing is user-friendly. The workflows are efficient and intuitive. Onboarding...
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Product
There are still so many differences between the hospital billing and professional billing pieces,...
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Operations
The training that we get from Epic is solid, and we should utilize Epic more for that.
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Relationship
Communication is pretty solid with Epic. Epic is definitely available whenever we need them. We have...
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Product
There has definitely been an increase in opportunities for automation within Epic's system. One of...
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Culture, Value
We recently went up on claims statusing, and Epic had a specific license and interface fee. They...
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Product
Resolute Hospital Billing’s strengths are its reporting capabilities and automation. We can get down...
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Relationship, Product
Epic consistently comes up with new features and upgrades, and our ability to keep up with those is...
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Product
Epic did make good inroads on integration. Epic launched a program for payer connectivity so that...
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Relationship
Epic keeps their promises, but they are very cautious about how they promise. They are not one to...
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Relationship, Product
The product has come a long way. Epic is always trying to improve it and make it better. And Epic is...
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Product
Over the years, Epic has made a pretty good effort to make Resolute Hospital Billing and Resolute...
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Product
Epic’s most recent release is going to be a challenge, and we haven't really had those challenges in...
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Relationship
Epic is a solid vendor. I don't know whether there are any better vendors out there. Epic is strong...
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Product
We have some specialized areas for billing that the product doesn’t handle well yet. That hasn't...
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Relationship
Epic has a vision, and they deliver on that vision, but sometimes things take too long. The vendor...
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Culture, Relationship
When it comes to talking about products, Epic is more transparent than any other vendor I know. Epic...
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Loyalty, Product
Epic is moving to Hyperdrive, and that is a whole new platform. The vendor pulled the plug on doing...
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Culture, Product, Value
The product works as designed; it is just not working to scale. Our volume is causing challenges...
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Relationship, Product
We are having issues. Unfortunately, our issues are near the bottom of Epic's to do list. During the...
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Operations
We had challenges trying to get people to step out of day-to-day life in a COVID-19 situation for a...
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Product
Epic’s system is more integrated than what we had before. I like the idea of one screen that has...
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Relationship, Product
Epic needs to be better around automation and workflows for the hospital billing staff. Those things...
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Operations
The training from Epic was clunky for us, but that was probably because they didn't have a good...
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Product
Resolute Hospital Billing is a very good, robust platform.
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Relationship
Epic’s support team responds immediately, and they are pretty proactive. Occasionally, we have...
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Product
Resolute Hospital Billing does not have a report that captures time well, so we have to manually...
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Product
In the last upgrade, Epic changed how things look. We really like the cosmetic look the product has...
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Relationship
We have regular meetings with the technical support team, and those meetings are great.
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Product
I like Resolute Hospital Billing from a back-end, revenue cycle point of view. I like the flow and...
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Product
Resolute Hospital Billing’s reporting aspect needs improvement. Getting data out is clunky, more so...
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Relationship
We have a great support system with the vendor. Epic has a relatively robust chain of command, so...
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Product, Value
One of the things that we struggle with is the integration piece of the product. More and more...
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Operations, Product
Obviously, Epic is the Cadillac of EMRs. But Epic's system also comes with more clicks, more...
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Relationship
Epic’s support has a lot of turnover.
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Culture, Value
Whether or not Epic sends additional charges depends on how our deal is structured. We could do an...
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Relationship, Product
We experience glitches that Epic should have caught when we run a patch or put in a new version. We...
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Product
The charge order works, the charges drop on time, and the claims are filed, and those are all good...
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Relationship
Epic is very responsive. We have dedicated technical support teams, so we work and have regular...
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Loyalty
There are some things that Epic presented to us that are coming in the next upgrade that are going...
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Relationship, Operations, Product
I like the system's ease of use, especially for end users. Epic tries to make everything intuitive...
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Product, Value
Resolute Hospital Billing offers a breadth of solutions for the revenue cycle not only in relation...
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Value
Epic does charge for some things that they may not have built into their system that are specific....
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Relationship, Operations
Having worked extensively in hospital A/R before Epic's system, I would tweak a couple of things. I...
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Loyalty, Operations, Product
Nobody can keep all promises. When Epic puts out an upgrade, it is sometimes a downgrade. Epic says...
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Product, Value
The only thing I know of that we get charged extra for is if something is custom built for our...
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Operations
Epic does not provide ongoing training unless we come back for more classes. Epic has CEUs, which...
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Relationship
Support from Epic is mostly done through the web, aside from scheduled meetings. Epic's support...
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Value
Every module within Epic's system has an Epic contact called a TS. We have assigned specific people,...
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Relationship
Resolute Hospital Billing is user friendly. Our Epic tech support people are always very supportive...
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Product
We would love to see a little more related to the financial assistance module with the reporting...
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Relationship
Epic had some troubles with their most recent upgrades, but they were incredibly honest about how...
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Relationship
Epic has people who are dedicated to individual products to support exactly what they need to support....
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Loyalty, Relationship, Product
Epic is constantly trying to evolve and keep up with technology so that they can improve patients'...
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Product
The solution is user friendly. We are able to customize the system to meet different users' needs....
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Product
If I could, I would change some of the system's reporting dashboards. I would like to have better...
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Product
Resolute Hospital Billing is customized for every client when it is rolled out. There are great...
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Relationship
Epic doesn't make a lot of promises, so they usually keep the promises that they make. Epic is very...
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Relationship, Operations
Our experience is very much dependent on whether we have a good technical specialist and whether...
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