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Resolute Hospital Billing Comments
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Commentary Summary
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User Commentary
Manager
Things are getting better with Epic’s billing system. At first, it was rough, but it is much better...
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Manager
The training was terrible because of COVID-19. There was a training class, but it really didn’t...
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Manager
If we get thrown out of Epic's system, we don’t know why. Later, Epic will send out an email saying...
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CTO
Epic has always been pretty good about pointing out their preferred partners and telling us that we...
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CTO
Epic continues to partner well with us. The folks who use the system routinely are fans. Epic users...
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CTO
I don’t think Epic nickel-and-dimes us per se, but they certainly pay attention to a lot of things...
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CTO
The people at Epic that we get put in contact with to solve problems are usually very knowledgeable...
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Analyst/Coordinator
This is the very best product out there, but we have to follow the Foundation System. People should...
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Analyst/Coordinator
I have not found anything that we cannot do with Epic that is not either already available or on the...
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Director
Moving to Epic has been a learning curve for us, but from a frontline aspect, the functionality,...
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Director
I have been very happy with Epic. We did have a bump in the road at one point with a client manager...
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Director
We had some snags at the beginning of the implementation as we were going through the implementation...
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Director
Epic does a pretty great job when it comes to individual contributors, and they are good corporate...
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Director
Realistically, we want things to be plug and play, but we have state and federal legislation that we...
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Director
I am reasonably happy with the cash trending. We have some room to grow internally. The full suite...
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Director
We are a little behind when it comes to using Epic’s estimates. We use a third party for contracts....
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Director
If I were in denial about how fast an organization can move, I would say Epic skirts the leading...
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Director
We have had the same executive representative, or what Epic calls a BFF, for a number of years. That...
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Director
Epic is a state-of-the-art vendor. They have a ton of resources. Epic also has user webs where we...
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Director
There are some limitations to Resolute Hospital Billing that maybe Epic is still working on, but I...
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Director
One thing with Resolute Hospital Billing is that we really struggle with cash reconciliation, but I...
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Manager
We vet the claim editing significantly in the Epic system, but it isn't easy to fix some things, so...
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Analyst/Coordinator
We were told that we paid for the vanilla version of Resolute Hospital Billing, and that is millions...
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Analyst/Coordinator
Rather than having the Epic trainers train us, our internal staff members did the training for...
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Analyst/Coordinator
Epic's people could only stay so long for the implementation. That is probably due to our contract....
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Manager
Epic is stepping it up. They are trying harder to promote training and to contact the build teams to...
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Manager
A new site that was brought up somewhat recently said that the system felt pretty easy to use. There...
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Manager
Right now, the industry is moving quickly. COVID-19 brought on so many videos and things like that....
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Manager
Epic's support is really good. Our group has been very lucky. If someone from Epic doesn't know...
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Manager
I like Epic, and things are going well. Overall, Epic gives us what we need, and it has been easy to...
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Manager
I have a lot of people on my team because we have a lot of customers. I don't know whether I need...
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Manager
Epic is always great with phone and web support. We can reach out to our resources through the...
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Manager
I am sure that my organization would buy Resolute Hospital Billing again. We have been using Epic's...
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Manager
Epic has a robust customer-facing aspect. They have effective work user groups and good...
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Manager
Epic keeps their promises, but that is a fairly subjective statement. The vendor includes us where...
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Manager
Epic products are generally pretty high quality. They have extensive functionality. Resolute...
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Manager
Epic does a good job of delivering new technology. They are very responsive and forward thinking....
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Manager
Epic is a very agile organization in terms of staffing, but we may not always get the deepest...
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Manager
We see results from Epic. We don't necessarily look at specific criteria for tangible outcomes, but...
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Director
I wouldn't necessarily say that it is unexpected that we have partnered with other vendors and...
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Director
I am actually shocked at how little Epic will charge us for a lot of things. Frankly, they have...
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Director
When it comes to the days that aren't final billed, there is an opportunity to standardize that a...
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Director
We really enjoy Resolute Hospital Billing. It is very intuitive. The cash trending is really great.
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Director
When the product was implemented, it wasn’t as mature as we believed it was. It wasn’t very...
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Director
Epic's folks are 100% on top of things. Their attention to detail is impeccable. I never have to...
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Director
We are always upgrading. The upgrades are usually good or great, but sometimes that depends. There...
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Director
There are some areas where I feel like the vendor hasn't been able to keep up with industry trends...
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Director
I find the Epic system to be very intuitive. Every time I wish that the system could do certain...
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Director
It seems like I need to get quite a few people involved in order to make changes to the system,...
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Director
The system integrates very well with other systems we use. Some of our other products are in App...
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Director
With respect to reporting, we do separate cash trending. The cash is posted into the Epic system,...
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Director
The only shortcoming I see with the Epic system is that compared to our legacy system, where many...
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Director
Things are going very well with Epic. Our Epic people are great, and those people really dive into...
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Director
We are very satisfied with Epic's cash trending. I am very pleased with A/R days. We were at a...
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Director
Epic has actually been a great partner. They are constantly pointing out to us areas that we can...
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Director
I have worked with a lot of vendors over the years, and Epic is by far my top performer. They are...
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Director
Epic is kind of funny. They do not want to play with everybody. They integrate on terms, so when...
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Director
Epic does a fabulous job of delivering new technology. They do a good job of being proactive. They...
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VP/Other Executive
We did an enterprise install of Epic’s revenue cycle system. We have taken a lot of their tools. Our...
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CFO
From a workflow and work-queue standpoint, Resolute Hospital Billing is hands down much better than...
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CFO
The transparency within Resolute Hospital Billing's dashboards is a huge benefit. I can go to the...
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VP/Other Executive
We are very satisfied with our cash trending. We can compare our metrics to all the other Epic users...
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VP/Other Executive
Anybody considering Epic can trust the vendor to lead them through an implementation. As long as...
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VP/Other Executive
There are feature enhancements that we know Epic has made, but we don't have them yet. For example,...
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VP/Other Executive
Anybody who goes live on the Epic system is broke afterward. Epic shrinks their resource pool. The...
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VP/Other Executive
The contract management module has really come into its own. It is mature now. When we stood up the...
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VP/Other Executive
We are using the Epic solution as the backbone of our health system, and we are using some very...
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VP/Other Executive
I am hoping that Epic will keep building robotics and get something ready. The technology isn't...
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VP/Other Executive
Epic does a phenomenal job of using agile management methodologies to develop their software. They...
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VP/Other Executive
When I am in the Epic system, I feel like I am in an arcade game. As fast as we can click on a...
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VP/Other Executive
The only limit of the system is in our minds. It isn't hard to make improvements to the system; IT...
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CIO
Our revenue cycle work has gone a lot better than I had hoped. We are back to where we should be. We...
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Director
I grew up on the physician side, and when I flipped over to the hospital side, I didn't think that...
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Director
On the business side, we don't have a good, solid foundation of Epic knowledge, but all of our...
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Director
Partnering with a vendor like Epic is a two-way street. Sometimes they don't keep their promises...
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Director
We are very devoted to the system and do a very good job with it. Our patient financial-services...
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Director
The product is so far superior to anything else that I have worked with, and I have worked with a...
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Director
We still have to purchase things like our interfaces, but now that we have an enterprise license,...
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Director
We have had a lot of turnover with Epic's staff, and that is just because of the technical services....
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Director
We do our own training. Because we change things so often, my IT team does the training, and we do...
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Director
Epic is such a large company that we don't get into the executive level with them. They have people...
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Director
Epic is very conscientious about allowing scripts from an outside vendor that they haven't approved....
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Director
We are currently using Resolute Hospital Billing. We are in the process of implementing Epic's...
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VP/Other Executive
Epic dominates the market, and given the market share they have, we have the ability to network with...
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VP/Other Executive
Epic has a really robust system that they continue to develop. It is clear that Epic listens to...
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CIO
Things are looking good with Epic. Our biggest challenges have to do with volume, but Resolute...
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Director
The vendor tried to offer things during the COVID-19 crisis, but a lot of the vendor's information...
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Director
The system is not as automated as it could be. There are too many gaps. We used to do various...
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Director
We aren't satisfied at all with the solution's ability to do cash trending right now. That has more...
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Director
We have totally drunk the Kool-Aid. We aren't moving off the solution even though it is fairly...
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Director
Epic doesn't promise anything, so in that sense, they definitely deliver on their promises....
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Director
I have never seen an invoice from Epic. There are a couple of modules we would like to get that...
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Director
To me, Resolute Hospital Billing is grossly overpriced. I feel like we are paying for Judy...
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Director
I can't trash Epic's customer service. When we first went live with the system, I had issues, and I...
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Manager
As far as what I see in our IT department’s relationship with Epic, I think we have a really great...
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Manager
I don't look at the trending metrics too closely. But I know that there has been a lot of work done...
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Manager
We are getting better at things around A/R days trending. If there is anything that stands out to...
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CIO
We use Epic’s program in combination with a third-party vendor, and we have had the programs in...
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CIO
I haven’t seen any changes with Epic, but they have been consistent. Obviously, our interaction with...
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Director
I use Resolute Hospital Billing pretty heavily for estimates. The system has been really good....
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Director
We have been with Epic for so many years. We have seen them grow, and we have had growing pains. We...
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Director
We really haven't had any problems with Epic's support during COVID-19. I would recommend Resolute...
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Director
There is a lot of work that goes into updating the system and the changes that have to be made based...
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Director
Epic is going to come in, see what we have, and see what we could be doing differently. There are...
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CIO
The first go-live with Epic was kind of rough. The next few go-lives were unbelievably clean. They...
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VP/Other Executive
I haven’t used Epic's phone and web support much, but depending on what we are looking for, they can...
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Manager
Epic is not so proactive. We usually have to initiate things. Every year, customers provide...
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Manager
I think we are receiving our money’s worth. I haven’t heard anyone talk about wanting to get rid of...
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VP/Other Executive
We are not purchasing outside technologies to fill unexpected gaps. We are getting rid of outside...
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VP/Other Executive
My score for Epic supporting our integration is slightly lower only because of the type of facility...
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VP/Other Executive
Our satisfaction will probably go up to the highest score in a year from now. There needs to be more...
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VP/Other Executive
Epic seems to have actually been in the PA space. Typically, PA software is written by people who...
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Manager
I would recommend Resolute Hospital Billing because it is user friendly. We have a good team of...
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VP/Other Executive
Epic did a pretty good job of supporting us during the COVID-19 crisis. They did the right things.
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VP/Other Executive
Epic keeps all of their promises, but I wish that their promises were a little different. They are...
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VP/Other Executive
I don’t feel like we really received training from Epic. That is their model, so we didn't receive...
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VP/Other Executive
We get the sense that the ease of use of the system is going to be enhanced with new upgrades, but...
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Manager
Epic is always trying to add more automation and technology, but sometimes the updates fall short or...
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Manager
Epic has been great at supporting us through COVID-19. They have provided us with analytical...
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VP/Other Executive
One of my pet peeves with Epic is that they can do what we want them to do for a small nominal fee.
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VP/Other Executive
I want Epic to be a little more proactive in helping me resolve problems. We are putting in a new...
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VP/Other Executive
Epic needs operational experience. It is one thing to say that Epic has a report for something but...
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VP/Other Executive
When we went live with Epic's system, I went to a meeting, and a 25-year-old stood up at the front...
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VP/Other Executive
People knew we were getting ready to go live, and they looked at me and told me that if the...
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VP/Other Executive
Epic's support through COVID-19 has been excellent. They have been providing information and care...
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VP/Other Executive
We don't have much to do with cash trending. We look at net A/R days on a daily basis, and we are...
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VP/Other Executive
We have developers on-site when we need them. Epic has a model where we are assigned a technical...
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VP/Other Executive
We have a completely integrated system. We leverage Epic and like all of their products. Over the...
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Director
Our operations folks would say our Epic technology is working very well for them. It largely meets...
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Director
Epic would certainly participate in implementing things just like they do with all their new...
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Director
Epic should work with some of their legacy clients to help them get closer to the foundation because...
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Director
In general, integrating Epic with large vendors is not that difficult because they typically have...
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CFO
I have been happy with the billing. We can send out one statement to our customers for outpatient...
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VP/Other Executive
We used a system from our other vendor, but we got rid of it because Epic’s system does everything...
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VP/Other Executive
Our A/R days are better than they have ever been. The system does a great job. I can pull a report...
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VP/Other Executive
I don’t know of any promises that Epic has broken. We may have figured out better ways to do things,...
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VP/Other Executive
I can always think of something I want the system to do, but the functionality meets my needs. Some...
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VP/Other Executive
Epic is not cheap, but I am so pleased with our revenue cycle. We don’t outsource a lot. Our results...
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Manager
I like the solution; it is good. The system that I came out of was an archaic system, so compared to...
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Manager
As far as the reporting goes, everything is siloed. I wish that I could go out and run a report on...
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VP/Other Executive
Epic is trying to innovate a lot. As they move to their quarterly release model, there are a few...
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VP/Other Executive
The performance of Resolute Hospital Billing isn't favorable in terms of the A/R days trending. Epic...
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VP/Other Executive
I would like more focus on things related to denials, including the initial preregistration process...
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VP/Other Executive
I would say that Epic doesn't make promises. But they did roll out some things that were required...
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Director
The cash trending piece is pretty good, but the function hasn't been live for incredibly long. And...
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Director
Resolute Hospital Billing is a little clunky from a user interface standpoint. Epic is working on...
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Director
Epic is so expensive, but there isn't a second option that is anywhere close to Epic. Value is...
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Director
I like Epic a lot. They do try to listen to their customers. I have a really good relationship with...
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Director
Epic is bringing back the Revenue Cycle Buddy system. Through our implementation and then afterward,...
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Director
Overall, Epic has a lot of good tools. Some of their newer modules could be improved, but Epic has...
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Director
One of our guiding principles when we went to Epic was that if Epic's software had a functionality...
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Manager
I am a huge fan of Epic. They are fantastic from a CDM standpoint. They had some trouble with...
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Manager
What makes Epic stand out is the product itself. Everything else is great, but we care the most...
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Manager
When a patient comes in for a service, he or she gets a specific hospital account that may contain...
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Manager
We have a new support person. Our team goes to the technical support people, and our team members...
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Manager
The system has a lot of reporting metrics that can track cash payments and cash trending. The vendor...
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Manager
From a revenue cycle perspective, I love the system. It is an awesome system. It is very complex but...
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Manager
Clinical people struggle a little bit with integration. From a revenue cycle perspective, all of the...
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Director
The revenue cycle system is excellent. I trust the tools in the Epic system. The A/R tools are...
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Director
If I could enhance anything in the product, I would want the reporting features to be more robust...
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Nurse
Whenever we get the updates out for Resolute Hospital Billing, I would say they are consistent with...
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Nurse
We have had to do some tweaking with DNFB trending, and with the help of Epic, we have gotten that...
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Nurse
Epic stays engaged with us concerning all their products. Epic provides updates on whatever modules...
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Analyst/Coordinator
The tool is super easy to use. It is complex and offers a lot of different solutions to problems....
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Analyst/Coordinator
Epic gets a perfect score for executive involvement. I absolutely love Epic's customer service...
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VP/Other Executive
We have all of the names of Epic's resources for our contact information, but we also have a revenue...
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VP/Other Executive
We are pretty current with the product. We are usually a few versions behind on the product...
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VP/Other Executive
The product is pretty darn expensive, and we have seen gaps with the staff-level performance,...
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VP/Other Executive
I would say that the vendor does keep their promises because I can't think of any examples where the...
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VP/Other Executive
Asking whether the vendor avoids nickel-and-diming is hysterical. That is a hard no. They charge us...
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VP/Other Executive
Epic provides a great system, and they are clearly dominating the industry. I would be surprised if...
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Director
The integration with other bolt-on applications is very difficult and challenging. However, the...
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Director
Epic's executive involvement isn’t good. The people who make the decisions don’t interact with our...
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Manager
Epic isn’t going to meet my needs in my role. We had to get a third-party chargemaster maintenance...
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Director
Resolute Hospital Billing's work queue structure is very robust and easy for staff to learn. Epic...
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