Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Accounting & Patient Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Resolute Hospital Billing Comments
Filtered view: All

KLAS Research Director - Boyd Stewart
Subject Expert

Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Accounting & Patient Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

Things are getting better with Epic’s billing system. At first, it was rough, but it is much better...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training was terrible because of COVID-19. There was a training class, but it really didn’t...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we get thrown out of Epic's system, we don’t know why. Later, Epic will send out an email saying...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Epic has always been pretty good about pointing out their preferred partners and telling us that we...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Epic continues to partner well with us. The folks who use the system routinely are fans. Epic users...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

I don’t think Epic nickel-and-dimes us per se, but they certainly pay attention to a lot of things...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

The people at Epic that we get put in contact with to solve problems are usually very knowledgeable...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

This is the very best product out there, but we have to follow the Foundation System. People should...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have not found anything that we cannot do with Epic that is not either already available or on the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Moving to Epic has been a learning curve for us, but from a frontline aspect, the functionality,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been very happy with Epic. We did have a bump in the road at one point with a client manager...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had some snags at the beginning of the implementation as we were going through the implementation...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic does a pretty great job when it comes to individual contributors, and they are good corporate...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Realistically, we want things to be plug and play, but we have state and federal legislation that we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am reasonably happy with the cash trending. We have some room to grow internally. The full suite...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are a little behind when it comes to using Epic’s estimates. We use a third party for contracts....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I were in denial about how fast an organization can move, I would say Epic skirts the leading...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had the same executive representative, or what Epic calls a BFF, for a number of years. That...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is a state-of-the-art vendor. They have a ton of resources. Epic also has user webs where we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some limitations to Resolute Hospital Billing that maybe Epic is still working on, but I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One thing with Resolute Hospital Billing is that we really struggle with cash reconciliation, but I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We vet the claim editing significantly in the Epic system, but it isn't easy to fix some things, so...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We were told that we paid for the vanilla version of Resolute Hospital Billing, and that is millions...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Rather than having the Epic trainers train us, our internal staff members did the training for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic's people could only stay so long for the implementation. That is probably due to our contract....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is stepping it up. They are trying harder to promote training and to contact the build teams to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A new site that was brought up somewhat recently said that the system felt pretty easy to use. There...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Right now, the industry is moving quickly. COVID-19 brought on so many videos and things like that....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic's support is really good. Our group has been very lucky. If someone from Epic doesn't know...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like Epic, and things are going well. Overall, Epic gives us what we need, and it has been easy to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a lot of people on my team because we have a lot of customers. I don't know whether I need...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is always great with phone and web support. We can reach out to our resources through the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am sure that my organization would buy Resolute Hospital Billing again. We have been using Epic's...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has a robust customer-facing aspect. They have effective work user groups and good...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic keeps their promises, but that is a fairly subjective statement. The vendor includes us where...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic products are generally pretty high quality. They have extensive functionality. Resolute...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic does a good job of delivering new technology. They are very responsive and forward thinking....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is a very agile organization in terms of staffing, but we may not always get the deepest...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We see results from Epic. We don't necessarily look at specific criteria for tangible outcomes, but...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn't necessarily say that it is unexpected that we have partnered with other vendors and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am actually shocked at how little Epic will charge us for a lot of things. Frankly, they have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to the days that aren't final billed, there is an opportunity to standardize that a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We really enjoy Resolute Hospital Billing. It is very intuitive. The cash trending is really great.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When the product was implemented, it wasn’t as mature as we believed it was. It wasn’t very...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic's folks are 100% on top of things. Their attention to detail is impeccable. I never have to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are always upgrading. The upgrades are usually good or great, but sometimes that depends. There...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some areas where I feel like the vendor hasn't been able to keep up with industry trends...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I find the Epic system to be very intuitive. Every time I wish that the system could do certain...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It seems like I need to get quite a few people involved in order to make changes to the system,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system integrates very well with other systems we use. Some of our other products are in App...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With respect to reporting, we do separate cash trending. The cash is posted into the Epic system,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only shortcoming I see with the Epic system is that compared to our legacy system, where many...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things are going very well with Epic. Our Epic people are great, and those people really dive into...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very satisfied with Epic's cash trending. I am very pleased with A/R days. We were at a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic has actually been a great partner. They are constantly pointing out to us areas that we can...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have worked with a lot of vendors over the years, and Epic is by far my top performer. They are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is kind of funny. They do not want to play with everybody. They integrate on terms, so when...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic does a fabulous job of delivering new technology. They do a good job of being proactive. They...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We did an enterprise install of Epic’s revenue cycle system. We have taken a lot of their tools. Our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

From a workflow and work-queue standpoint, Resolute Hospital Billing is hands down much better than...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The transparency within Resolute Hospital Billing's dashboards is a huge benefit. I can go to the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are very satisfied with our cash trending. We can compare our metrics to all the other Epic users...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Anybody considering Epic can trust the vendor to lead them through an implementation. As long as...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There are feature enhancements that we know Epic has made, but we don't have them yet. For example,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Anybody who goes live on the Epic system is broke afterward. Epic shrinks their resource pool. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The contract management module has really come into its own. It is mature now. When we stood up the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are using the Epic solution as the backbone of our health system, and we are using some very...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am hoping that Epic will keep building robotics and get something ready. The technology isn't...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic does a phenomenal job of using agile management methodologies to develop their software. They...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When I am in the Epic system, I feel like I am in an arcade game. As fast as we can click on a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only limit of the system is in our minds. It isn't hard to make improvements to the system; IT...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our revenue cycle work has gone a lot better than I had hoped. We are back to where we should be. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I grew up on the physician side, and when I flipped over to the hospital side, I didn't think that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

On the business side, we don't have a good, solid foundation of Epic knowledge, but all of our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Partnering with a vendor like Epic is a two-way street. Sometimes they don't keep their promises...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very devoted to the system and do a very good job with it. Our patient financial-services...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is so far superior to anything else that I have worked with, and I have worked with a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We still have to purchase things like our interfaces, but now that we have an enterprise license,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a lot of turnover with Epic's staff, and that is just because of the technical services....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We do our own training. Because we change things so often, my IT team does the training, and we do...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is such a large company that we don't get into the executive level with them. They have people...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is very conscientious about allowing scripts from an outside vendor that they haven't approved....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are currently using Resolute Hospital Billing. We are in the process of implementing Epic's...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic dominates the market, and given the market share they have, we have the ability to network with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic has a really robust system that they continue to develop. It is clear that Epic listens to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Things are looking good with Epic. Our biggest challenges have to do with volume, but Resolute...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor tried to offer things during the COVID-19 crisis, but a lot of the vendor's information...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is not as automated as it could be. There are too many gaps. We used to do various...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We aren't satisfied at all with the solution's ability to do cash trending right now. That has more...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have totally drunk the Kool-Aid. We aren't moving off the solution even though it is fairly...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic doesn't promise anything, so in that sense, they definitely deliver on their promises....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have never seen an invoice from Epic. There are a couple of modules we would like to get that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

To me, Resolute Hospital Billing is grossly overpriced. I feel like we are paying for Judy...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can't trash Epic's customer service. When we first went live with the system, I had issues, and I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as what I see in our IT department’s relationship with Epic, I think we have a really great...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't look at the trending metrics too closely. But I know that there has been a lot of work done...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are getting better at things around A/R days trending. If there is anything that stands out to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We use Epic’s program in combination with a third-party vendor, and we have had the programs in...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I haven’t seen any changes with Epic, but they have been consistent. Obviously, our interaction with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I use Resolute Hospital Billing pretty heavily for estimates. The system has been really good....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been with Epic for so many years. We have seen them grow, and we have had growing pains. We...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We really haven't had any problems with Epic's support during COVID-19. I would recommend Resolute...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a lot of work that goes into updating the system and the changes that have to be made based...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is going to come in, see what we have, and see what we could be doing differently. There are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The first go-live with Epic was kind of rough. The next few go-lives were unbelievably clean. They...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I haven’t used Epic's phone and web support much, but depending on what we are looking for, they can...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is not so proactive. We usually have to initiate things. Every year, customers provide...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think we are receiving our money’s worth. I haven’t heard anyone talk about wanting to get rid of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are not purchasing outside technologies to fill unexpected gaps. We are getting rid of outside...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

My score for Epic supporting our integration is slightly lower only because of the type of facility...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our satisfaction will probably go up to the highest score in a year from now. There needs to be more...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic seems to have actually been in the PA space. Typically, PA software is written by people who...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend Resolute Hospital Billing because it is user friendly. We have a good team of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic did a pretty good job of supporting us during the COVID-19 crisis. They did the right things.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic keeps all of their promises, but I wish that their promises were a little different. They are...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don’t feel like we really received training from Epic. That is their model, so we didn't receive...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We get the sense that the ease of use of the system is going to be enhanced with new upgrades, but...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is always trying to add more automation and technology, but sometimes the updates fall short or...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has been great at supporting us through COVID-19. They have provided us with analytical...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of my pet peeves with Epic is that they can do what we want them to do for a small nominal fee.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I want Epic to be a little more proactive in helping me resolve problems. We are putting in a new...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic needs operational experience. It is one thing to say that Epic has a report for something but...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we went live with Epic's system, I went to a meeting, and a 25-year-old stood up at the front...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People knew we were getting ready to go live, and they looked at me and told me that if the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic's support through COVID-19 has been excellent. They have been providing information and care...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We don't have much to do with cash trending. We look at net A/R days on a daily basis, and we are...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have developers on-site when we need them. Epic has a model where we are assigned a technical...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a completely integrated system. We leverage Epic and like all of their products. Over the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our operations folks would say our Epic technology is working very well for them. It largely meets...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic would certainly participate in implementing things just like they do with all their new...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic should work with some of their legacy clients to help them get closer to the foundation because...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In general, integrating Epic with large vendors is not that difficult because they typically have...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I have been happy with the billing. We can send out one statement to our customers for outpatient...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We used a system from our other vendor, but we got rid of it because Epic’s system does everything...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our A/R days are better than they have ever been. The system does a great job. I can pull a report...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don’t know of any promises that Epic has broken. We may have figured out better ways to do things,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I can always think of something I want the system to do, but the functionality meets my needs. Some...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic is not cheap, but I am so pleased with our revenue cycle. We don’t outsource a lot. Our results...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the solution; it is good. The system that I came out of was an archaic system, so compared to...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as the reporting goes, everything is siloed. I wish that I could go out and run a report on...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic is trying to innovate a lot. As they move to their quarterly release model, there are a few...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The performance of Resolute Hospital Billing isn't favorable in terms of the A/R days trending. Epic...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would like more focus on things related to denials, including the initial preregistration process...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would say that Epic doesn't make promises. But they did roll out some things that were required...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The cash trending piece is pretty good, but the function hasn't been live for incredibly long. And...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Resolute Hospital Billing is a little clunky from a user interface standpoint. Epic is working on...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is so expensive, but there isn't a second option that is anywhere close to Epic. Value is...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like Epic a lot. They do try to listen to their customers. I have a really good relationship with...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is bringing back the Revenue Cycle Buddy system. Through our implementation and then afterward,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, Epic has a lot of good tools. Some of their newer modules could be improved, but Epic has...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of our guiding principles when we went to Epic was that if Epic's software had a functionality...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am a huge fan of Epic. They are fantastic from a CDM standpoint. They had some trouble with...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What makes Epic stand out is the product itself. Everything else is great, but we care the most...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When a patient comes in for a service, he or she gets a specific hospital account that may contain...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a new support person. Our team goes to the technical support people, and our team members...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has a lot of reporting metrics that can track cash payments and cash trending. The vendor...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From a revenue cycle perspective, I love the system. It is an awesome system. It is very complex but...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Clinical people struggle a little bit with integration. From a revenue cycle perspective, all of the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The revenue cycle system is excellent. I trust the tools in the Epic system. The A/R tools are...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I could enhance anything in the product, I would want the reporting features to be more robust...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Whenever we get the updates out for Resolute Hospital Billing, I would say they are consistent with...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have had to do some tweaking with DNFB trending, and with the help of Epic, we have gotten that...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Epic stays engaged with us concerning all their products. Epic provides updates on whatever modules...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The tool is super easy to use. It is complex and offers a lot of different solutions to problems....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic gets a perfect score for executive involvement. I absolutely love Epic's customer service...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have all of the names of Epic's resources for our contact information, but we also have a revenue...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are pretty current with the product. We are usually a few versions behind on the product...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is pretty darn expensive, and we have seen gaps with the staff-level performance,...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would say that the vendor does keep their promises because I can't think of any examples where the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Asking whether the vendor avoids nickel-and-diming is hysterical. That is a hard no. They charge us...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic provides a great system, and they are clearly dominating the industry. I would be surprised if...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration with other bolt-on applications is very difficult and challenging. However, the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic's executive involvement isn’t good. The people who make the decisions don’t interact with our...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic isn’t going to meet my needs in my role. We had to get a third-party chargemaster maintenance...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Resolute Hospital Billing's work queue structure is very robust and easy for staff to learn. Epic...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF