Resolute Hospital Billing Commentary

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I think Epic is the gold standard for innovation. They're very innovative for sure. They have their...

The solution is really easy to navigate within the multiple interfaces. Epic has the ability to...

I would like to see something that Epic is currently developing where they have the ability to...

There are a lot of things in denials that need to get fixed in Epic, and they need to have some...

I would tell someone looking at Resolute Hospital Billing that switching will eventually pay off;...

Epic has a whole Epic University website where we have to sign up for classes. We take their class,...

Epic has taken out a lot of the guesswork for people who say they don't know what reporting they...

Using Resolute Hospital Billing, people will struggle in the first couple of years because they will...

I'm really excited about what Epic is going to do with AI applications in the revenue cycle. We have...

We would be silly to go with something other than Epic. We wholeheartedly recommended Epic to a...

Epic is expensive. The AI pricing model has changed as they are learning, but they have been very...

Epic seems to be slow on the development of the revenue cycle but really quick on the development of...

In the beginning, I was not a big Epic fan. I have become a convert. We were a very longtime user of...

The reporting in Resolute Hospital Billing is getting better. Epic seems to be pushing integration...

I love Epic because we know their technical support people, and they know us. If we've gotten that...

Epic shows stuff they are going to do, and then the market changes, and those good ideas get moved...

Epic is doing a good job of handling things. But there's some miscommunication happening between...

The biggest strength of Resolute Hospital Billing is the ability to have everything in one spot....

Epic seems to be trying to really get AI initiated. That's good, but there are also some weaknesses...

I don't always see invoices for the solution. I know the solution is very expensive, but I still...

We've looked at doing some of the patient financial experience pieces with Epic, and they are quick...

Epic is not exactly where I'd like them to be when it comes to support, but they're still pretty...

Epic continues to iterate on its billing applications. They're always making improvements and trying...

We can develop workflow efficiencies within the revenue cycle using Resolute Hospital Billing. We...

It is my understanding that a common feeling in the industry about Epic is that their training is...

Resolute Hospital Billing is wonderful, and I use it every day. I have met with Epic's TS people and...

Epic is really trying to move fast and furious with AI. One of our projects that we are trying to...

Epic is excellent and very knowledgeable. They give us a technical support representative for the...

The revenue tracking in Resolute Hospital Billing is probably the biggest benefit for identifying...

We do updates to Resolute Hospital Billing, and they are rolled out so fast that they are not very...

One area I am dealing with right now is outside vendors connecting to Resolute Hospital Billing....

Epic’s training program doesn’t incorporate change management and workflow changes, and it just has...

We're doing pretty well with Resolute Hospital Billing, but we're very much focused on optimization....

Epic does a good job of giving tip sheets when they roll out new updates or workflows that our IT...

Resolute Hospital Billing is easy to use. We can easily find and get data, and we can manage the...

Our Epic technical support person looks at our issues, and then we have to open a ticket if the...

I would recommend Resolute Hospital Billing highly. The system is robust, and Epic’s response times...

Epic works hard to resolve one-off issues that come up specific to our organization, and they are...

Epic has great support. It is obvious they are listening to their customers, looking at the market...

Epic has good Technical Coordinators, and they work very closely with our team.

Epic is moving toward more online training, and it is good, but it is not as robust as the on-site...

The data in Resolute Hospital Billing is helpful, but it could be better. I would like more...

Epic is really trying to keep their monopoly. Epic's solutions are the best on the market. Resolute...

Epic doesn't make recommendations, but I feel like they should know our system better and understand...

I know what Resolute Hospital Billing’s capabilities are. Our ability to implement the system is the...

Epic has been a great partner for us overall. We are an Epic-first organization. So if Epic is...

Epic hires so many young people, and they have turnover with their staff.

We have annual meetings with Epic where we meet with people and talk about what is coming.

Epic does not have an affordable module for ambulatory surgery centers. They are failing in that...

The current training that Epic provides is only on the foundation. They don't do anything custom for...

My biggest recommendation for Epic would be to have more customization, especially around denials....

I like that with Epic's solutions, we are able to pull our own reports. We don't have to rely on IT...

Coding is just so complex. Some of Epic’s technology is a bit behind the industry standard. With the...

What has worked best with Epic's training is the written documentation, their tip sheets, and their...

Epic's costs are probably too high, but the vendor is transparent. Epic has improved their...

We have seen improvements to the system's ease of use. In the time that we have been on Epic's...

The vendor needs to come out with certain things more quickly. Epic is teasing a lot of good things,...

I would like to see more advanced logic built in behind the scenes with Epic, like the ability to...

Epic has started using AI technology across parts of the Epic platform. From my perspective, more...

We do internal training for Resolute Hospital Billing, and that training is really good. We...

Epic provides good support. However, the Epic support people that we work with don't seem advanced...

Epic is always developing new things. However, we are really dependent on their rollout of product...

If an organization is on Epic's platform, they pretty much have to use Resolute Hospital Billing....

I like the user-friendly interface in Resolute Hospital Billing. It is customized to our...

Epic is very hands on. We have regular meetings with Epic's staff, and during implementations, we...

One improvement for Resolute Hospital Billing would be stronger claim prioritization and enhanced...

While Resolute Hospital Billing has work queues and work queue scores, there is nothing enforcing...

Overall, Epic performs well, with strong innovation and a proactive approach to changes in the CPT,...

Epic does a good job explaining upgrades and changes, though that information doesn’t always reach...

Epic's primary weaknesses are with A/R and financial reporting. Aging buckets are not industry...

We have good representation in that we have a direct contact with Epic, but our support still feels...

We have made a couple of upgrades to Resolute Hospital Billing, and those always make me nervous...

I have entered several tickets for additional services that could be added or developed in Resolute...

For the most part, Resolute Hospital Billing is intuitive. The user functionality works well. Our...

Epic is still the only really integrated EHR suite out there, and that is a blessing and a curse....

Epic is not listening to their customers as much as they should be. Epic has grown so much. They are...

Epic is very responsive. For example, we recently had an issue, and they had every technical...

Epic continues to tick me off. Unexpectedly, Epic is starting to nickel-and-dime on everything....

Epic’s upgrades are not well tested anymore. We end up with lots of things that didn't happen...

Epic has fewer experienced analysts, and I think they are stretched very thin. Epic tries to go very...

I love the system's dashboards. I can dig into the things I see on the dashboard and get reports...

One of my pet peeves with Epic is when they change things with quarterly updates. I feel like users...

With Epic, we charge a lot for every little thing. It would be better if Epic could bundle some...

Obviously, the system is doing what we need it to do, or else we wouldn't have it. We have no choice...

We all have things that we don't like or that we like better. But for what the system is, it does...

We get pretty fast resolutions with Epic. We also have a helpline that we can go directly to. Plus,...

Our implementation with Epic was pretty much seamless. They were really on the ball and had people...

Resolute Hospital Billing is so much better than the solution that we had in the past. We are able...

Some of the system's denial dashboards could use more drilling options. We can use Slicer Dicer, but...

Epic has a tool called Payer Platform, but I think that tool is slow to implement. When I went to a...

I like the dashboards in Resolute Hospital Billing. We can drill into those. The system has a lot of...

When Resolute Hospital Billing goes down, it usually comes back up pretty quickly.

I would like to see more integration between Resolute Hospital Billing and other Epic applications....

When it comes to reporting, I think that Epic has done a lot of good development for Slicer Dicer....

The training is mostly up to the team to take advantage of. Epic offers all kinds of training. They...

We lost some folks due to Resolute Hospital Billing’s ease of use. They needed to go. However, Epic...

With Resolute Hospital Billing, I like the work queues. And I like the fact that we can pretty much...

Epic is pretty good about proactive service. We can work with all different levels at Epic to solve...

Initially, when we rolled out the system, the training from Epic was more robust. Over time, and...

I would like to see a better interaction between Resolute Hospital Billing and Resolute Professional...

Epic doesn't provide ongoing training. Users have to get that training themselves. The information...

The system meets all of our needs. However, I wish it had more automatic content, like edits and...

Epic is very good at creating a vision. In Epic's visions, they are always moving forward....

The system is customizable. The hard part is that Epic just gives organizations the base. Everything...

I would recommend Resolute Hospital Billing. It is much better than what we had before. Resolute...