Tapestry (Medical Management) Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Relationship, Operations
A lot of Epic's front-end, first-level users aren't very experienced. They are sometimes fresh out...
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Operations
The vendor's implementation leader for Tapestry was strong and pleasant to work with. They...
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Loyalty, Relationship
Epic has been responsive to critical issues with Tapestry, and that has resulted in a favorable...
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Loyalty, Product
Tapestry itself is an awesome system, but we have to integrate with another vendor's system that...
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Relationship, Value
Epic's engagement is very strong from both the front-end folks who help us with configurations and...
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Relationship, Product
A lot of the time, the vendor's plans don't have a lot of details, and that leads to significant...
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Product
From a claims adjudication and enrollment standpoint, I have been thrilled with Tapestry from day...
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Loyalty, Product
Epic is building a lot of things, but we would rather they just improve the things that they offer....
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Product
I would recommend that those interested in the product tread carefully. Depending on their product...
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Product
Tapestry is seamlessly integrated with our other Epic systems. That integration is a huge advantage.
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Product
Epic has made significant advances in process compliance and workflow management. They have come a...
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Product
I am not happy with the number of cases that our nurses can get through in a day with the system. We...
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Operations
Years ago, when I first went through the training for Tapestry's implementation, it was excellent.
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Relationship
Epic could engage more with IS support teams to help organizations rectify issues in a more timely...
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Product
Fully integrated platforms are awesome and sound really good, but the problem is that every time...
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Relationship, Product
Epic is usually pretty on top of federal mandates. They generally will alert us about new federal...
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Relationship
We have built a strong relationship with Epic with consistent continuity. The people who implemented...
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Product
In Tapestry, the automatic authorization rules are highly flexible, with many variables that allow...
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Product
Tapestry has a functionality called service-level authorization where authorizations can be broken...
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Loyalty, Product
In Tapestry, we would like to have the logic to help us automatically adjudicate more of our claims...
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Operations
Epic has a very mature training program with certifications, and they are very good at it. They do...
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Relationship
We receive a lot of involvement from Epic's upper leaders, especially if something isn't going well....
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Operations, Product
We did an implementation with Epic that led to some challenges. We are very close to the latest and...
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Culture, Value
We have service agreements and license agreements with Epic. As far as I know, we are being charged...
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Relationship, Product
In the past, medication management across the nation had to share both configuration and design with...
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Relationship
Epic is somewhat helpful in preparing us to be compliant with federal mandates. They have a full...
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Product
Some recent changes to the system have been a little challenging for some users. There are also some...
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Operations, Product, Value
When we implemented the system, all of our referrals and prior authorizations were managed through...
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Relationship
Sometimes, Epic's executives are too involved. However, I would rate their involvement as being at...
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Value
Epic is always developing new things and new modules. We have to pay more for their extra support...
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Relationship, Operations, Product
Things have been going really well with Tapestry. We recently transitioned all of our employer...
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Relationship, Product
Epic is trying quite a bit, and they are making strides, but I do not think that they delivered a...
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Loyalty
One of my major reasons I support Epic is that they don't create custom models per customer. If they...
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Relationship, Product
Redirections in Tapestry are a huge problem because the service levels need to be copied into the...
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Relationship, Product, Value
I believe that service level authorizations absolutely positively impacted our care program to a...
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Relationship, Product
We use Epic’s hosting services, and I have been very satisfied with the reliability of Tapestry. I...
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Relationship
Epic does a good job of staying on top of security issues and staying informed of what is going on....
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Loyalty, Relationship, Operations
I feel like no matter what level of person we meet with at Epic, they are empowered. I would...
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Commentary Summary
Comment Type Breakout