Tapestry (Medical Management) Commentary

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Tapestry was selected by our organization because our organization is an Epic shop. However, we have...

Our IT people partner with an Epic representative to discuss issues, though any issue that requires...

The new training process seems to rely on Epic overview training of upgrades being assigned to...

We have an Epic business partner assigned to us who works to solve problems that Epic has addressed...

We have adopted many inefficient utilization management workflows in order to produce our required...

Epic is very focused, probably rightly so, on CMS requirements, but that does not apply to our...

The service authorization capability in Tapestry is a newer capability, and it holds some promise.

Epic has a long history in this industry, and we have been longtime partners with them, so ideally,...

We used outside vendors, meaning non-Epic vendors, for some of our care management solutions. We...

Epic has a lot of good training, certifications, and conferences. If we need something, they'll...

It is kind of Epic’s philosophy to be a pretty closed model. Epic would rather build capabilities...

Epic's technical support staff assigned one of their very junior employees to be our technical...

Epic has positively impacted our care management program. We use Compass Rose for case management,...

The training from Epic is still very focused on providers.

Epic is my favorite partner. They are proactive. We bring them problems, and they creatively work...

Epic supports us well, and we have a great team assigned to us.

Core commercial payers are still a gap for Tapestry. There are complexities. There is a whole lot...

When it comes to innovation, Epic is moving very quickly.

I don’t know how people get value out of Epic Payer Platform without having Tapestry as well. The...

A lot of Epic's front-end, first-level users aren't very experienced. They are sometimes fresh out...

The vendor's implementation leader for Tapestry was strong and pleasant to work with. They...

Epic has been responsive to critical issues with Tapestry, and that has resulted in a favorable...

Tapestry itself is an awesome system, but we have to integrate with another vendor's system that...

Epic's engagement is very strong from both the front-end folks who help us with configurations and...

A lot of the time, the vendor's plans don't have a lot of details, and that leads to significant...

From a claims adjudication and enrollment standpoint, I have been thrilled with Tapestry from day...

Epic is building a lot of things, but we would rather they just improve the things that they offer....

I would recommend that those interested in the product tread carefully. Depending on their product...

Tapestry is seamlessly integrated with our other Epic systems. That integration is a huge advantage.

Epic has made significant advances in process compliance and workflow management. They have come a...

I am not happy with the number of cases that our nurses can get through in a day with the system. We...

Years ago, when I first went through the training for Tapestry's implementation, it was excellent.

Epic could engage more with IS support teams to help organizations rectify issues in a more timely...

Fully integrated platforms are awesome and sound really good, but the problem is that every time...

Epic is usually pretty on top of federal mandates. They generally will alert us about new federal...

We have built a strong relationship with Epic with consistent continuity. The people who implemented...

In Tapestry, the automatic authorization rules are highly flexible, with many variables that allow...

Tapestry has a functionality called service-level authorization where authorizations can be broken...

In Tapestry, we would like to have the logic to help us automatically adjudicate more of our claims...

Epic has a very mature training program with certifications, and they are very good at it. They do...

We receive a lot of involvement from Epic's upper leaders, especially if something isn't going well....

We did an implementation with Epic that led to some challenges. We are very close to the latest and...

We have service agreements and license agreements with Epic. As far as I know, we are being charged...

In the past, medication management across the nation had to share both configuration and design with...

Epic is somewhat helpful in preparing us to be compliant with federal mandates. They have a full...

Some recent changes to the system have been a little challenging for some users. There are also some...

When we implemented the system, all of our referrals and prior authorizations were managed through...

Sometimes, Epic's executives are too involved. However, I would rate their involvement as being at...

Epic is always developing new things and new modules. We have to pay more for their extra support...

Things have been going really well with Tapestry. We recently transitioned all of our employer...

Epic is trying quite a bit, and they are making strides, but I do not think that they delivered a...

One of my major reasons I support Epic is that they don't create custom models per customer. If they...

Redirections in Tapestry are a huge problem because the service levels need to be copied into the...

I believe that service level authorizations absolutely positively impacted our care program to a...

We use Epic’s hosting services, and I have been very satisfied with the reliability of Tapestry. I...

Epic does a good job of staying on top of security issues and staying informed of what is going on....

I feel like no matter what level of person we meet with at Epic, they are empowered. I would...