Tapestry (Medical Management) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
We identified a need with another Epic solution, but Epic also understood that for an organization...
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Operations
Epic is a good partner when it comes to training, but they push a lot of training too. Epic has...
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Product
When Epic has preferred partnerships with other vendors, they do integration very well. However, we...
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Loyalty, Relationship, Product
Epic has met some of our past interoperability needs very well, but when it comes to prior...
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Product
In general, the security program for Tapestry is really good. Epic has designed a good security...
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Value
Based on where we are today, we would buy Tapestry again. Epic has good intentions when it comes to...
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Relationship
For my teams and systems, my satisfaction with Epic’s support is pretty high. We essentially have...
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Loyalty, Product
For the most part, Tapestry is pretty self-explanatory. Tapestry is pretty intuitive, and the...
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Relationship
Epic's support is there, but it takes a lot to get their attention and get anything fixed or added....
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Product
With Tapestry, we struggle with reporting, but within the tool, the reporting does give us results....
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Product
We are highly customized compared to Epic's standard offering. It doesn't feel like they really have...
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Operations, Product
The system's ease of use depends on the user. Overall, Tapestry's ease of use rates between the...
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Product
Epic could improve some of their fax integration and communications with providers. For example,...
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Product
The people who sell the Tapestry features come out, and the system certainly does all of the things...
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Relationship
We have a great vendor relationship with Epic. Their executives are good, and we engage with them a...
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Relationship, Product
The core admin and medical management sides are very integrated. We utilize Epic's services, tools,...
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Operations, Product
The product is not simple, and it isn't always intuitive. Every time there is an upgrade, things...
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Operations, Product
We keep getting told to use Slicer Dicer, but the tutorials Epic gives us are not helpful. Also,...
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Loyalty
There have been talks of moving away from Tapestry. I know other areas in our facility are moving...
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Relationship
We have to put in a ticket if we have a problem. We then wait for the solution to the ticket, and we...
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Relationship, Value
We have had so many difficulties this last year. They aren't directly related to Epic. They are...
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Relationship
Epic is very responsive, and they make an effort to build relationships with both our IT department...
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Product
Overall, the ability to extract data and do reports in Tapestry really makes a difference. The...
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Product
Epic allows independent providers who are not on Epic's systems to submit documentation and get...
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Product
We have found we have a decent work queue, particularly of membership issues that we go through on a...
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Operations
A lot of Epic’s training is provider-centric, so our teams have had a bit of an issue trying to find...
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Relationship
There were some things that Epic was learning about, and they didn't have a solution for those...
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Relationship
For support, we generally just go right to the team that has been working with us, but they are very...
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Operations, Product
Epic has kind of had to learn a lot with our complexity in the utilization management setting. I...
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Relationship
Our executive contact from Epic is very proactive and helps bring things that are opportunities for...
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Product
We tie back a lot to other solutions. Getting integration took a decent amount of building at the...
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Product, Value
The teams really like the usability of this solution. The upgrades have been a lot for our team on a...
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Relationship, Product
With Epic, there is a level of rigidity. I would like to see them be a bit more flexible, especially...
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Loyalty, Product
Epic needs to deliver on the promise of the future. I don’t mean they need to deliver to the...
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Loyalty, Product
We liked Epic’s business model and the reluctance and refusal to customize. Epic has no variety in...
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Loyalty
We have a lot of integration capabilities with Epic, including clinical integration with things like...
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Product
Epic's model used to be scoffed at when it first came out in the industry. The model was that if we...
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Relationship, Operations
I could have used an expert because the vendor was asking me to make a lot of decisions about things...
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Product
We gained some great functionality for our dashboard and for activity. We can run reports. We are...
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Relationship
It seems like there are a lot of new people. Epic is so young, so everybody is always having to get...
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Operations
I'm sure we pay quite a bit, but the project management was great. The vendor has really great...
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Loyalty, Product
Some functionality that we have lost moving to Tapestry is really more because we are tied in with...
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Loyalty
We have always wanted to have the documentation in Epic systems. That is why we chose Tapestry. It...
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Operations, Product
There has been a pretty big learning curve for this team. There were some bumps and surprises in the...
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Relationship
Epic is definitely still involved. They are still pretty responsive. We meet with them frequently,...
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Relationship, Value
Epic does support us connecting with other systems, whether it be via interfaces or whatnot. And...
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Product
We use different software systems, and there are differences in the data models and structure on the...
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Relationship, Product
Epic doesn't touch on the use cases that we would have on the payer side currently.
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