eCare NEXT
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Before I recommend eCare NEXT to a peer or friend, I would tell them to see what else is out there...

May 2022
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Manager

We seem to have a lot of problems with our estimate. Sometimes, the vendor says our CDM has not been...

May 2022
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Manager

I was looking through some invoices, and I noticed some discrepancies between our contract and our...

May 2022
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Manager

eCare NEXT is the only program that I have ever worked with that has the capability to read to the...

May 2022
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Manager

We asked for additional training on the product and how it works because I knew we weren’t using it...

May 2022
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Manager

We finally have an account manager that is on top of things. The other account managers we have had...

May 2022
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Manager

We have to put a ticket in for everything. We can’t just call and get an answer. We have to put a...

May 2022
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VP/Other Executive

Experian Health does not avoid charging for every little thing; they encourage it. I understand the...

May 2022
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VP/Other Executive

The vendor is reliable. They communicate and support us pretty well.

May 2022
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VP/Other Executive

Experian Health depends too much on the clients to tell the vendor how they are doing. That feedback...

May 2022
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Manager

There are many different people who we talk to during implementations. I always have to go back...

May 2022
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Manager

The system's eligibility functions have helped us catch some insurance changes.

May 2022
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Manager

We like eCare NEXT. It is a great product, and our time with it has gone pretty well. There have...

May 2022
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Manager

It took us a long time to fully implement the system because of some random issues. That was...

May 2022
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Manager

There are a couple of things that we need workarounds for in eCare NEXT. When we register patients...

May 2022
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Manager

We haven't had any huge issues with the product. I am not very satisfied with its financial...

May 2022
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Manager

We were informed that if a patient self-pays, the solution will run a search to see whether they...

May 2022
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VP/Other Executive

eCare NEXT solves our immediate needs. With certain products, vendors don't challenge themselves...

May 2022
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VP/Other Executive

Eligibility is pretty good, but Experian Health doesn’t really offer that connectivity to get...

May 2022
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Director

The vendor's training is very in depth. The system seems complicated, but I haven't heard any...

Mar 2022
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Analyst/Coordinator

We have regular calls with the vendor's product owners and customer success representatives. We have...

Mar 2022
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Analyst/Coordinator

Experian Health has some great people, but their processes are getting in their way. The vendor's...

Mar 2022
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Analyst/Coordinator

Experian Health's systems had a bunch of instances of downtime last year. Things have been a little...

Mar 2022
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Analyst/Coordinator

I would reluctantly buy this solution again because its applications are very strong. Its...

Mar 2022
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Analyst/Coordinator

The integration gaps in the solution are mostly on our side. Experian Health can do different...

Mar 2022
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Analyst/Coordinator

The product went from being customized to what clients used to want to becoming cookie cutter for...

Mar 2022
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Analyst/Coordinator

Experian Health is very big on new developments and new technology, but usually not on the same...

Mar 2022
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Analyst/Coordinator

The vendor's tier-one support is okay, but I am an experienced user. I know more about the product...

Mar 2022
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Manager

When we implemented the program, the vendor checked on us very frequently. We really liked that they...

Mar 2022
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Manager

The vendor's onboarding was very thorough. They used a lot of power points. It was a little hard for...

Mar 2022
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Manager

Our integration with the vendor was good.

Mar 2022
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Manager

I am very likely to recommend the product to others. There will always be some issues that come up...

Mar 2022
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Director

Our experience with Experian Health has been okay. We like the product. It works well for us, so we...

Feb 2022
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Director

We had some challenges with the system being very slow and down quite often. We addressed those...

Feb 2022
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Director

We have a vendor representative who has mostly been a salesperson to us because we are looking at...

Feb 2022
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Director

We contracted with Experian Health for service offerings that were done through Cerner, so we were...

Feb 2022
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Director

I would possibly choose Experian Health again. We would certainly consider them. I don't know...

Feb 2022
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Director

eCare NEXT isn’t as automated with estimates as I would like. When a patient schedules an...

Feb 2022
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Director

Overall, I would give eCare NEXT a B- because it is a little rigid in terms of customization. We...

Feb 2022
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Director

eCare NEXT is the bedrock of all our patient financial clearance and front-end management...

Feb 2022
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Director

I have a problem with the lack of automation for estimates. Additionally, we have difficulty in...

Feb 2022
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Manager

My staff members and I love the system. We don't have any issues with it, and we use it every day....

Feb 2022
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Manager

I like that we can search for patients in the system's work queue. We can also just click on...

Feb 2022
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Manager

The system is fast, and we don't have to go through a work queue to register patients. Everything is...

Feb 2022
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Manager

The vendor's support people are great. They are very helpful. We haven't had any issues in our...

Feb 2022
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VP/Other Executive

We work with Experian Health on the front end. If I could get them to do more communication, then...

Jan 2022
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VP/Other Executive

Now with the No Surprises Act, we don't have to buy new technology, but we definitely need to...

Jan 2022
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VP/Other Executive

The biggest challenge is, especially recently, there has been a lot of downtime, to the point where...

Jan 2022
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Director

Overall, eCare NEXT has been a helpful product for us. We didn't have an alternative estimator tool...

Jan 2022
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Director

There is sometimes a disconnect with the vendor's turnaround times on responses when we submit...

Jan 2022
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Director

We didn't have a very smooth implementation with Experian Health. There are a lot of things that the...

Jan 2022
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Director

When we have reached out to the vendor for materials to help us train new users on the system,...

Jan 2022
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Director

Experian Health has done a good job with integration. We probably need to be better at communicating...

Jan 2022
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Director

The demonstrations that we did for the system aligned with the tools that we were already using. We...

Jan 2022
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Manager

We haven't been able to get accurate reports from the solution for quite some time. In the past, we...

Jan 2022
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Director

When the tool works, it is beautiful. Recently, we have had issues with slowness and performance,...

Jan 2022
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Director

Recently, we have wondered what other options are there. We don't plan to just get rid of eCare NEXT...

Jan 2022
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Director

We expect systems to go down; we are not unreasonable people. But if I knew eCare NEXT was going to...

Jan 2022
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Director

We had a couple of issues with invoicing that Experian Health reconciled and was pretty fair about.

Jan 2022
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Director

Executives are involved when I escalate, but I am upset when I finally get to that point. We have...

Jan 2022
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Director

We still have a pretty large rate of eligibility denials. That is not totally Experian Health's...

Jan 2022
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VP/Other Executive

Experian Health isn't really keeping their technology up with the times. In terms of functionality,...

Dec 2021
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VP/Other Executive

Experian Health's support isn't that great, but we do have an account manager who attempts to help...

Dec 2021
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VP/Other Executive

I have consistently heard from my team members that they were never properly trained on the system...

Dec 2021
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VP/Other Executive

With most of our vendors, we will receive visits from their executives once in a while where they...

Dec 2021
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Director

The one thing that eCare NEXT struggles with is authorization alignments. There are a lot of...

Dec 2021
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Director

eCare NEXT is a very robust solution for registration QA. It works extremely well. That is why we...

Dec 2021
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Manager

We could use some better script processing during the registration process rather than feeding off...

Nov 2021
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Manager

Experian Health is constantly working on their products. They have new things coming. We meet with...

Nov 2021
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VP/Other Executive

The vendor has spent a lot of time on the eCare NEXT redesign for our workflow. We have redesigned...

Nov 2021
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VP/Other Executive

Experian Health doesn't constantly remind us that there is a training module available, but if we...

Nov 2021
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VP/Other Executive

The product has speed issues. The page essentially doesn't load fast enough. Experian Health is...

Nov 2021
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VP/Other Executive

I still have some needs within the product in terms of workflow changes. The product works well for...

Nov 2021
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Manager

eCare NEXT is low maintenance for us. The only thing we really have to do is ensure we have our...

Oct 2021
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Manager

We have another platform where we can get back information just by the service type that we are...

Oct 2021
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Manager

We have a daily dashboard that shows what is coming in the future. What I also like about the...

Oct 2021
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Manager

There are things that the vendor is currently working on enhancing for the estimate piece. When we...

Oct 2021
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VP/Other Executive

We aren't happy with Experian Health. They charge for everything. The real-time eligibility tool is...

Oct 2021
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Manager

When we have a payer that we check eligibility for, if they have claims that are suspended for...

Oct 2021
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Manager

With eCare NEXT posting back so much information, sometimes things are still missed. The vendor...

Oct 2021
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Manager

Everything in eCare NEXT integrates very well together. If we go out into the preregistration...

Oct 2021
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Analyst/Coordinator

Our organization is always looking for opportunities, and we are trying to work with Experian Health...

Oct 2021
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Analyst/Coordinator

Experian Health nickel-and-dimes for every little thing. It is like we order lasagna at a...

Oct 2021
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Analyst/Coordinator

Experian Health is very difficult to work with. Their invoices are a mess. They invoice everything...

Oct 2021
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Director

We have been doing automation around authorizations for years. That has been a work in progress. The...

Sep 2021
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Director

The technology tries its best to outsmart the payers or to at least keep up with what they are...

Sep 2021
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Director

Eligibility is an area that is top of mind for improvement. Most organizations have new billing...

Sep 2021
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Director

Experian Health's solution is not a cheap product. Their software is really geared toward larger...

Sep 2021
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Director

Experian Health seems like they have been caught by surprise in a number of patient access things...

Sep 2021
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Director

Experian Health has a lot of tools that are outside of what is captured in our practice management...

Sep 2021
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Director

The initial go-live went very poorly with Experian Health. We had a lot of problems getting all our...

Sep 2021
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Manager

Experian Health uses the train-the-trainer model, which can be beneficial at times, but when we are...

Sep 2021
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Manager

Part of the issue we run into with Experian Health is that they don’t necessarily have connections...

Sep 2021
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Manager

As we are implementing tools, I think some of the project management is not stellar. There is not a...

Sep 2021
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Director

eCare NEXT was a massive failure. We implemented it, and then we stopped using it and had to turn it...

Aug 2021
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Director

Ideally, we want a product that is embedded in the EMR and puts the provider through that system....

Aug 2021
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VP/Other Executive

eCare NEXT is integrated with our EMR. As soon as we select an insurance company, the plan code...

Aug 2021
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VP/Other Executive

Experian Health is a partner. When we have issues, they are fairly responsive. I haven’t been...

Aug 2021
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VP/Other Executive

As we do registration, Experian Health looks at the information we have provided and searches for...

Aug 2021
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VP/Other Executive

We don’t have a lot of downtime, although a module in eCare NEXT was down recently. I don’t know...

Aug 2021
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VP/Other Executive

The big plus of the product is how integrated it is with our EMR and the various tools that we are...

Aug 2021
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Director

eCare NEXT is good if we are submitting a lot of authorizations and if staff members are spending a...

Aug 2021
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Manager

I like eCare NEXT's ease of use for the end users. The product requires very little training. The...

Aug 2021
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Manager

Experian Health’s staff members are great to work with. My representative is fantastic, not pushy,...

Aug 2021
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Manager

eCare NEXT has address verification, but it doesn't always work exactly as the vendor says it will....

Aug 2021
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Director

eCare NEXT is a great product. If I were to go back in time and do everything over again, I would...

Jul 2021
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Director

Experian Health charges us for every little thing. We had contract issues that wouldn't have been a...

Jul 2021
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Director

At one point, we had one of the vendor's people come out and retrain us. That was fantastic.

Jul 2021
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Director

When we were trying to work something out with the vendor, our main point of contact got one of the...

Jul 2021
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Director

We are getting the things that we need from the solution, but one of the individuals at our...

Jul 2021
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Director

I would tell people who are considering the product to work with the vendor on some of the...

Jul 2021
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Analyst/Coordinator

Experian Health is getting better about being proactive. They are making great strides to improve....

Jul 2021
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Analyst/Coordinator

We don’t like the per-transaction charges in eCare NEXT. On the front side with eligibility, there...

Jul 2021
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Analyst/Coordinator

Experian Health was very accommodating with their training.

Jul 2021
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Analyst/Coordinator

The vendor hasn’t really had any new technology, and we have chosen not to implement the things that...

Jul 2021
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Analyst/Coordinator

There is just a lack of proactivity from the vendor’s technical teams, especially on the eCare NEXT...

Jul 2021
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VP/Other Executive

We have an okay relationship with Experian Health. The issue is just having fast enough turnaround...

Jul 2021
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VP/Other Executive

Experian Health’s best product is their claims scrubber. That is their sweet spot. They have...

Jul 2021
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Analyst/Coordinator

The vendor could do a better job of communicating with us and keeping us in the loop. Sometimes, the...

Jul 2021
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Analyst/Coordinator

If we open a support ticket to fix an issue, then the issue will get fixed, but it will break again...

Jul 2021
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Director

We tried to do prior authorizations in eCare NEXT. We did that for a whole year, and it didn't turn...

Jul 2021
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Director

We have the Power Reporting portal, and that is phenomenal. It kind of goes with the registration...

Jul 2021
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Director

We really like eCare NEXT. It reads our registration screens, so the information is real time. Once...

Jul 2021
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Director

The user workflow is very fluid. Once we learn it, we do the same process over and over. That makes...

Jul 2021
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Director

We have Experian Coverage Discovery. When it automatically launches inside of eCare Next, it is...

Jul 2021
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Director

We have had different account executives over the years, and our current person is very good. They...

Jul 2021
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VP/Other Executive

Experian Health could do better on implementations by texting internally first.

Jul 2021
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Manager

I just love the functionality where we don’t have to log in to all of the websites individually so...

Jul 2021
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Manager

We love the added verification piece in eCare NEXT for all of our psychiatric and self-pay patients...

Jul 2021
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Manager

At the very beginning, we were dealing with all of our problems with patient transactions coming in...

Jul 2021
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Analyst/Coordinator

eCare NEXT is a great product when it is working the way that it is supposed to. It makes it easy to...

Jul 2021
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Analyst/Coordinator

I definitely prefer eCare NEXT over our previous patient access system. eCare NEXT is easier to...

Jul 2021
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Analyst/Coordinator

I would like to see a history of changes in eCare NEXT. Our previous system would show us a record...

Jul 2021
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Analyst/Coordinator

Some of the answers that Experian Health gives me for the support cases that I open with them are...

Jul 2021
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Manager

The implementation for a certain piece of the product went very well. Experian Health let us pilot...

Jul 2021
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Manager

We had some issues on the front end. There was a bit of back-and-forth as to whether the product was...

Jul 2021
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Manager

Experian Health works really well with us when we make changes with our contract and things like...

Jul 2021
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Manager

The product is pretty much straightforward insurance verification. There is no automated process...

Jul 2021
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Manager

We are very satisfied with the product. We will move toward doing the back-end pieces because of how...

Jul 2021
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Analyst/Coordinator

The account manager who I deal with directly is a very nice person. They are easy to communicate...

Jul 2021
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Manager

The only negative thing we have found with eCare NEXT is that it times out, or we have to play with...

Jul 2021
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Manager

I just put in a new hire and set them up, and everything seemed fine. They still don’t have the...

Jul 2021
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Manager

We want some of the certain particular information from the eligibility transactions in eCare NEXT...

Jul 2021
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Director

I would not recommend Experian Health to a friend, nor would I buy from them again. I would be...

Jul 2021
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Director

We have meetings with Experian Health ad nauseam, and we hold their feet to the fire. We have been...

Jun 2021
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Director

Experian Health could be more proactive and more of a partner. They could let us know what their...

Jun 2021
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Director

We would like Experian Health's system to integrate more into our EMR registration system.

Jun 2021
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Director

We would like the product to be more intuitive and to operate the way people think it should. Even...

Jun 2021
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Director

I have been on calls with Experian Health’s executives when there have been issues. I feel like we...

Jun 2021
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Analyst/Coordinator

We are highly satisfied with the real-time eligibility piece in eCare NEXT. Experian Health works...

Jun 2021
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Analyst/Coordinator

In terms of improvements for eCare NEXT, I would like to see more information from payers. We have...

Jun 2021
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Director

Testing eCare NEXT was rough. We had limitations on testing, so I wasn’t blown away by that. The...

Jun 2021
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Director

I work very closely with my Experian Health salesperson, and they are great at communicating. That...

Jun 2021
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Manager

eCare NEXT offers us more automation, so more of our business lines are automated compared to what...

Jun 2021
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Manager

eCare NEXT is extremely user friendly. The system knows exactly what is wrong with an insurance...

Jun 2021
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Manager

From a leadership perspective, the reports that eCare NEXT offers are out of this world. We can very...

Jun 2021
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Manager

Right out of the gate, the level of support that we have gotten from Experian Health has been so...

Jun 2021
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Analyst/Coordinator

We really like eCare NEXT. Information is easily seen with the color codes. With the insurance...

Jun 2021
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Analyst/Coordinator

Our biggest problem with eCare NEXT is that there isn't a test system to work in when there are...

Jun 2021
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Analyst/Coordinator

Experian Health has an online specification for training. The vendor is pretty good at training.

Jun 2021
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Analyst/Coordinator

I have been working with the system for years, and the vendor has been great at trying to make me...

May 2021
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Analyst/Coordinator

Years ago, there was a security issue that affected Experian Health's system. For a while after...

May 2021
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