eCare NEXT Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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Director

Culture, Relationship

We meet with a salesperson regularly because they tell us new things that are coming out, and we...

May 2025
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Director

Product

I can't speak to the goals that the vendor might have for the future. I am very involved with...

May 2025
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Director

Product

The product is all electronic. We basically build the rules on how often we want to verify our...

May 2025
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Manager

Relationship, Product

Our authorization team doesn’t really use or trust eCare NEXT for preauthorizations. Experian Health...

May 2025
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Manager

Product

eCare NEXT is user-friendly. I like that it breaks down the eligibility piece in an easier-to-read...

May 2025
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Director

Product

eCare NEXT is very user-friendly when it comes to the aesthetic and intuitiveness of the tool. I...

May 2025
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Director

Relationship, Product

We are undergoing an optimization, and I appreciate the attention and effort on the Experian Health...

May 2025
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Director

Product

We really struggle with custom alerts in eCare NEXT. Custom alerts might pass testing and...

May 2025
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Director

Relationship, Operations

We are getting better with the vendor, but the vendor could improve by bringing in the folks who are...

Apr 2025
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Director

Product

We have some archaic systems, but Experian Health never told us that that would be a problem and...

Apr 2025
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Director

Relationship

Experian Health is like a second family for me. We are very close to them. They treat us like we are...

Apr 2025
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Director

Product

We were in such a broken state years ago. We had many different logins to many different systems to...

Apr 2025
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Manager

Loyalty, Product, Value

There are things that are missing from eCare NEXT, and I think Experian Health is working on those...

Apr 2025
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Manager

Culture, Relationship

Experian Health doesn't overpromise and underdeliver. They are realistic. They tell us what they can...

Apr 2025
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Manager

Operations, Product

eCare NEXT is pretty easy. If we were to give it to someone who has never been in it before, they...

Apr 2025
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Manager

Relationship, Value

For preauthorizations, we use Experian Health's tool for follow-up. Experian Health doesn't do any...

Apr 2025
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VP/Other Executive

Loyalty, Relationship, Operations, Product

One of the issues we have with eCare NEXT is getting the right levels of escalation and...

Apr 2025
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VP/Other Executive

Culture, Loyalty

The suite of products that are truly available isn't what was initially proposed by Experian Health....

Apr 2025
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VP/Other Executive

Culture, Relationship

We are good with Experian Health's invoices. They actually deviate very minimally. If there is a...

Apr 2025
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VP/Other Executive

Operations

There are certain training things from Experian Health that we can only get so far with before we...

Apr 2025
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VP/Other Executive

Loyalty, Value

Experian Health has a vision of where they want to go with their Wave Patient Access Curator. That...

Apr 2025
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VP/Other Executive

Relationship

Our analyst from Experian Health struggles a bit with timing, responsiveness, and understanding our...

Apr 2025
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VP/Other Executive

Relationship

I would like to see more responsiveness from Experian Health in those spaces. I am not sure that...

Apr 2025
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Director

Loyalty, Product, Value

We are using eCare NEXT for the embedded eligibility for registration. We have had to tweak the...

Mar 2025
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Director

Relationship

Experian Health is a big vendor, so it can sometimes take them time to get back to us on some...

Mar 2025
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Director

Culture

The contract negotiations have been easy with Experian Health, and we have pretty much set the...

Mar 2025
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Director

Product

One way or another, we are using the Experian Health tool. Even if we have to do a claim manually,...

Mar 2025
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VP/Other Executive

Loyalty, Relationship

eCare NEXT is a good tool, but that is not why we shifted. It was more about the vendor falling...

Feb 2025
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VP/Other Executive

Operations

Experian Health has been supportive during the go-live and upgrades. Experian Health has training...

Feb 2025
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VP/Other Executive

Relationship, Product

eCare NEXT is really good in terms of transparency on how we are performing. Experian Health has...

Feb 2025
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VP/Other Executive

Relationship

We have regular meetings with Experian Health, and they are pretty supportive. When we have issues,...

Feb 2025
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Director

Product, Value

eCare NEXT requires a lot of maintenance to keep the system up and to provide contracts and fee...

Feb 2025
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Director

Relationship, Operations

With Experian Health and their customer service, every product we have had with them has been...

Feb 2025
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Director

Loyalty, Relationship, Value

Others in the industry are going to start taking things, so Experian Health has some work to do if...

Feb 2025
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Director

Product, Value

eCare NEXT is a great tool because if our front-end folks are really paying attention, the solution...

Feb 2025
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Director

Relationship

Experian Health sends us product notifications, but we are limited in who receives the product...

Feb 2025
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Director

Loyalty, Relationship, Value

I don't think that Experian Health is driving tangible outcomes. Experian Health is our partner, so...

Feb 2025
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Director

Value

Experian Health very much charges for things that we didn't know were extra charges. Sometimes, we...

Feb 2025
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Director

Product

There are quirky things in eCare NEXT. For example, some of our patients have a certain insurance...

Feb 2025
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Analyst/Coordinator

Loyalty, Relationship

The eCare NEXT tool we use is outdated, so we don't get a lot of support from Experian Health for...

Feb 2025
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Analyst/Coordinator

Relationship

The support from Experian Health is pretty good. I put tickets in directly to them, and the...

Feb 2025
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Director

Operations

eCare NEXT is pretty self-explanatory, so Experian Health doesn't provide ongoing training. We do...

Feb 2025
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Director

Product, Value

I can't recall us having much downtime at all with eCare NEXT. The system does exactly what is says...

Feb 2025
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Director

Product

There is a product that works with eCare NEXT called Next Bar. We are struggling to get that on all...

Feb 2025
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Director

Relationship

My Experian Health customer service representative is practically a personal friend. That is how...

Feb 2025
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Director

Relationship

Experian Health was fantastic when we had unexpected downtime and some recent issues. They were...

Feb 2025
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Director

Culture

I struggle to update my contracts in eCare NEXT. That is probably more of a personal issue than a...

Feb 2025
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VP/Other Executive

Loyalty, Relationship, Operations

There is always room for improvement with Experian Health’s proactivity. I don't know that Experian...

Feb 2025
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VP/Other Executive

Product

eCare NEXT is good. Even though maybe not all their tools are things we can use, I do feel that they...

Feb 2025
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VP/Other Executive

Operations, Product

Sometimes, individuals just don't even recognize that eCare NEXT is their tool. Out of the box, it...

Feb 2025
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VP/Other Executive

Product

Prior authorizations with eCare NEXT are a catch-22, and individuals who live and breathe automation...

Feb 2025
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VP/Other Executive

Loyalty, Relationship

Experian Health keeps their promises, and that is why we have been a partner with them for so long....

Feb 2025
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VP/Other Executive

Relationship, Operations

With Experian Health, sometimes provider organizations don’t quite understand what to ask. When they...

Feb 2025
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VP/Other Executive

Product

The biggest concern with Experian Health’s estimates is that depending on our setup, the vendor uses...

Feb 2025
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Director

Relationship, Product

I am not satisfied with the insurance verification tool in eCare NEXT because it can't do all of our...

Jan 2025
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Director

Loyalty

I reached out to another vendor because I was fed up with Experian Health, and I loved what the...

Jan 2025
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Director

Culture, Product, Value

With eCare NEXT, we should be able to do notices of admissions where we notify the insurance company...

Jan 2025
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Director

Culture, Relationship

We haven't had any upgrades for eCare NEXT in years. If there is an upgrade, the vendor should tell...

Jan 2025
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Director

Culture, Product

I am not happy with the system's patient estimation tool. I need more accurate estimates. The vendor...

Jan 2025
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Director

Culture, Relationship

I am not a fan of Experian Health. They came in and sat with us to see how we were using their tools...

Jan 2025
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VP/Other Executive

Loyalty

We are considering leaving eCare NEXT because we have just not advanced as far as we would like in...

Jan 2025
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VP/Other Executive

Culture

We may have said yes to things in our contract that we didn’t know were going to be potholes....

Jan 2025
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VP/Other Executive

Operations, Product

eCare NEXT’s reporting portal through the analytic tool is subpar. There is a lot of room for...

Jan 2025
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VP/Other Executive

Relationship

Experian Health 100% relies on their clients to provide feedback to them on how the tools work and...

Jan 2025
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Manager

Product

eCare NEXT is a very good tool. It is pretty reliable compared to the other tools that I see being...

Jan 2025
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Director

Product, Value

We use eCare NEXT for preauthorizations, but we use it very limitedly. eCare NEXT is just not great....

Jan 2025
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Director

Value

eCare NEXT is not as reliable as we would like in terms of finding other coverages out there. The...

Jan 2025
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Director

Culture, Relationship

I don't know that I get anything new from Experian Health other than payer updates. We don't usually...

Jan 2025
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Director

Relationship, Product

eCare NEXT just isn't really giving us timely responses. We only have it set up in a few certain...

Jan 2025
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Director

Loyalty, Relationship

We are expanding Experian Health's products across our system. I like the products, but I am not in...

Sep 2024
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Director

Operations, Product

I like that eCare NEXT is an embedded solution within Oracle Health's product, and the upgrades are...

Sep 2024
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Director

Relationship

I like that communication is fluid between Experian Health and our organization. We have regular...

Sep 2024
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Director

Relationship

We have been working with Experian Health to get something integrated, and it is a relatively light...

Sep 2024
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Director

Relationship, Product

I get a regular performance report from Experian Health, and I can look at things like verification...

Sep 2024
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Director

Value

With eCare NEXT, I'm meeting my KPIs when it comes to verification eligibility, and I'm exceeding my...

Sep 2024
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Director

Loyalty, Relationship

eCare NEXT allows me access to a high number of different payers for payer eligibility, so I can run...

Sep 2024
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Director

Loyalty, Product

There are some limitations to what eCare NEXT can pull from the payers because payers will report...

Sep 2024
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Director

Relationship, Operations

With the eCare NEXT module, Experian Health was here remotely for a while to educate all the...

Sep 2024
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Director

Relationship, Product

eCare NEXT is an excellent tool. I just wish it were more proactive at payer changes. If a payer...

Sep 2024
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Director

Loyalty, Value

I am looking at AI, robotics, and automation on the revenue cycle side. Everybody claims to have...

Sep 2024
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Director

Relationship

For executive involvement, we see the same person for all our Experian Health products. There is...

Sep 2024
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Director

Product

We have explored the eCare NEXT module and what Experian Health has to offer for prior...

Sep 2024
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Director

Product

eCare NEXT is integrated with Cerner's system to a certain extent. But that is the only thing we...

Sep 2024
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Director

Product

With ease of use, the volume of things that can be done and insurances that are available is a...

Sep 2024
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Director

Product

eCare NEXT is an excellent platform, but a smaller, rural organization may not have the same needs....

Sep 2024
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VP/Other Executive

Relationship

The vendor attempts to keep all their promises. Sometimes developmental timelines or implementations...

Sep 2024
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VP/Other Executive

Loyalty

I forecast my overall satisfaction will increase because Experian Health is moving to a cloud-based...

Sep 2024
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VP/Other Executive

Culture, Loyalty

I use eCare NEXT for my front registration. We have a longstanding agreement contract with Experian...

Sep 2024
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Manager

Relationship, Product

There are some issues with websites being down, but that is out of Experian Health’s control.

Sep 2024
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Manager

Operations, Product, Value

When we initially put eCare NEXT in years ago, Experian Health came to our hospital to get us set up...

Sep 2024
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Manager

Relationship, Product

Experian Health’s preauthorization tool is not working for us. One issue we are having with that is...

Sep 2024
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Manager

Product

We are still having to tweak things in eCare NEXT a little because when our HIM coders get into an...

Sep 2024
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Manager

Relationship

We had been opening tickets all the time with Experian Health to fix a certain issue, and it wasn’t...

Sep 2024
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Director

Loyalty

eCare NEXT is what I knew when I came into this position. If I could see more solutions that were...

Sep 2024
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Director

Product

When I run eligibility in eCare NEXT, I can know at first glance when it comes back whether the...

Sep 2024
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Director

Product

The eligibility feature works well for us. When we need to use other sites or methods to verify, we...

Sep 2024
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Director

Culture, Product

I still feel like I'm learning about Experian Health, but I have been fairly happy with them. We...

Sep 2024
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Director

Relationship

I have a couple of people at Experian Health that I can reach out to if I need something. I...

Sep 2024
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Director

Loyalty, Product

I have not seen any advances from Experian Health that are mind-blowing or game-changing. I have...

Sep 2024
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Manager

Product

For the insurance verification use case, the vendor could work on simplifying the eligibility...

Aug 2024
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Manager

Relationship

We have our own relationship manager who helps us with issues. That person is not the greatest....

Aug 2024
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Manager

Product

eCare NEXT is great for eligibility. The biggest thing the vendor has going for them is the screen...

Aug 2024
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Manager

Relationship

Overall, Experian Health is pretty good, and I don't really have any issues. We actually have...

Aug 2024
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Director

Relationship

My customer liaison from Experian Health is just amazing. They are really good at making sure we are...

Aug 2024
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Director

Loyalty, Product

eCare NEXT is super easy. The issue is we have to hit a button, and our team doesn't always do that....

Aug 2024
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Director

Product

With eCare NEXT, patient estimation is a very manual process. Also, Experian Health tells us if...

Aug 2024
||
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Director

Product

We haven't done any upgrades for the system for a long time. Right now, our use of eCare NEXT is...

Jul 2024
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Director

Relationship

I don't know who Experian Health's executive leaders are anymore. They don't connect with us. If we...

Jul 2024
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Director

Operations

We haven't received any recent training for the system. Our end users don't use the system directly....

Jul 2024
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