eCare NEXT Commentary
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Dustin Cragun
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User Commentary

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Director

Product

eCare NEXT is very user friendly. I like that the system has a visual chevron bar. That makes it...

Apr 2024
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Director

Product

Experian Health does a good job of beautifying information from payers and making that information...

Apr 2024
||
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Director

Product, Value

The vendor's patient estimator tool has been a labor of love. To Experian Health's credit, they have...

Apr 2024
||
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Director

Relationship

Experian Health has some opportunities around their ticket resolution process and time frames. They...

Apr 2024
||
(0)
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Manager

Culture

I would tell a friend that Experian Health's products are good to some degree, but interested...

Apr 2024
||
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Manager

Relationship

Experian Health's web support is great. Sometimes, getting support is a slow process where we wait...

Apr 2024
||
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Manager

Relationship

We have a client relationship manager from Experian Health, and that person tries to be helpful and...

Apr 2024
||
(0)
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Manager

Value

I think we are spending way more than we should on Experian Health's system. We went from a system...

Apr 2024
||
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Manager

Relationship, Product

Our users aren't happy with eCare NEXT. They aren't always confident that they are getting the...

Apr 2024
||
(0)
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Manager

Loyalty, Product

I have open cases with Experian Health. The system's estimations aren't always run through CPT...

Apr 2024
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(0)
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Manager

Culture

The way everything was explained to us by Experian Health was that everything in the system was...

Apr 2024
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Manager

Product

I like the product, but I don't use it the way other users do. I monitor the system and make sure...

Apr 2024
||
(0)
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Manager

Relationship, Operations, Product

Some users have no problems using the system. They understand it and its alerts, and they know what...

Apr 2024
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VP/Other Executive

Loyalty, Relationship, Product

Regarding insurance verification, Experian Health does try to optimize eCare NEXT. They have gone...

Mar 2024
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VP/Other Executive

Relationship

In terms of patient estimations, I think Experian Health could be more assertive in pushing their...

Mar 2024
||
(0)
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Director

Product

I would change the system slowness of eCare NEXT. We experience a lot of slowness with the system....

Mar 2024
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Director

Loyalty, Value

We have had success with Experian Health. We have been with the vendor for a long time, so we have...

Mar 2024
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Manager

Product

eCare NEXT is easy to work with because it is integrated with our EHR. eCare NEXT has one page that...

Mar 2024
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Manager

Loyalty, Relationship, Product

eCare NEXT doesn't offer submissions yet, but the vendor working on that. As technology changes and...

Mar 2024
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Manager

Relationship

The only issue that I have with eCare NEXT is that anytime we have an issue, we have to send out a...

Mar 2024
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Manager

Product

We would like to have a different way to resequence some of the responses that we get from peers in...

Mar 2024
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Manager

Product

We get a lot of information from the system's responses. Our staff members just need to know how to...

Mar 2024
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VP/Other Executive

Relationship

Experian Health’s support is responsive. We had some on-site visits where they were able to give us...

Mar 2024
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VP/Other Executive

Relationship, Product

I would like more proactiveness from Experian Health. We are patient facing, and we are still...

Mar 2024
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VP/Other Executive

Loyalty

In the next year, I don’t see any major or massive things happening with eCare NEXT. A year goes by...

Mar 2024
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(0)
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VP/Other Executive

Product

eCare NEXT doesn't cover all payers, so we still have a difficult time getting through to certain...

Mar 2024
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VP/Other Executive

Relationship

Experian Health is a very good partner. They are always looking for innovation. I don't have any...

Mar 2024
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VP/Other Executive

Operations

Experian Health’s ongoing training platform could probably use some help. Since we have been live...

Mar 2024
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VP/Other Executive

Product

We have to remember to launch eCare NEXT based on some of our integration barriers. The barriers are...

Mar 2024
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Director

Operations, Product

Experian Health's upgrades for eCare NEXT are good, and they do some unique things for our system....

Mar 2024
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(0)
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Director

Relationship

Sometimes, we have trouble getting assistance from the vendor for things, like moving certain fields...

Mar 2024
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Manager

Product

The eCare NEXT product doesn't work right. All I hear from the end users is frustration. My...

Feb 2024
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Manager

Culture

The Experian Health sales representatives don't understand or don't take the time to understand what...

Feb 2024
||
(0)
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Manager

Relationship

We haven’t received quality care from Experian Health as a clinic. I'm not the only person in the...

Feb 2024
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(0)
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Director

Product, Value

With Experian, we have had some difficulty getting professional estimates for our physician...

Feb 2024
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(0)
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Director

Operations, Product

As far as preauthorizations go, we have had some problems with the build in terms of making sure...

Feb 2024
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Director

Loyalty, Product

Our integration issues are probably partly due to the age of the EMR that we are on, but eCare NEXT...

Feb 2024
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Director

Culture

One of our pain points with Experian Health when it comes to patient estimation is the building of...

Feb 2024
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Director

Operations

We recently did several go-lives for Experian Health products. One of my issues was that Experian...

Feb 2024
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Director

Product

Our biggest disappointment with eCare NEXT right now is the first of the month when we rerun...

Feb 2024
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Director

Loyalty, Relationship

Experian Health’s web support team and relationship manager are always on top of things. Anytime...

Feb 2024
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Director

Relationship, Product

eCare NEXT is very user friendly. Everything is all on one screen. There is limited clicking that we...

Feb 2024
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Manager

Relationship

We have been working with a wonderful representative. They are very proactive at getting back to...

Feb 2024
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(0)
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Director

Product

The only opportunity for improvement in eCare NEXT is NEXT Bar, which is a shortcut for the end user...

Feb 2024
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(0)
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Director

Relationship

Experian Health is proactive in terms of customer support and response time. My representative has...

Feb 2024
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(0)
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Director

Product, Value

eCare NEXT is an end-user tool we use to clean up our quality, and we have experienced a high...

Feb 2024
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Director

Product

I often recommend Experian Health's authentication product. eCare NEXT is a great tool, and it helps...

Jan 2024
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Director

Relationship

We use a lot of Experian Health's products, so I feel like they want to keep us. We are an important...

Jan 2024
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(0)
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Director

Product

Some things could be a little better about the product. The tool works fine, but I feel like there...

Jan 2024
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(0)
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Director

Loyalty

There are a lot of competitors in the space, but I would still choose Experian Health. I have seen...

Jan 2024
||
(0)
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Director

Product

I don't think our integration issues are with what the vendor offers. We have to collaborate because...

Jan 2024
||
(0)
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Director

Relationship

We are in an excellent spot right now with Experian Health. We have built strong relationships with...

Jan 2024
||
(0)
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Director

Operations

The only training we had was during the implementation. The vendor essentially gave us the manual...

Jan 2024
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(0)
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Director

Relationship

Experian Health does a good job of building relationships with higher-level leaders and following up...

Jan 2024
||
(0)
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Manager

Operations

There really hasn't been any ongoing training for eCare NEXT. When I ask for stuff, Experian Health...

Jan 2024
||
(0)
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Manager

Product, Value

I am pretty satisfied with eCare NEXT. Others should know that the information that is supplied via...

Jan 2024
||
(0)
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VP/Other Executive

Culture, Relationship

Experian Health is so large. We are a little fish in a big pond, and that brings some challenges....

Jan 2024
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(0)
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VP/Other Executive

Value

With Experian Health, everything is an additional cost. And for training, Experian Health just gives...

Jan 2024
||
(0)
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VP/Other Executive

Operations, Product

We have an ad hoc search for Coverage Discovery, but we still have not figured out the batch job...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Operations

Experian Health did well at understanding our organization's business to see how their tool would...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

With eCare NEXT, we have problems on the first of the month running coverage because of the server...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

I wish Experian Health had notices of observation status. I wish that we could submit some clinicals...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

For estimates, I wish Experian Health were more predictive with procedures that are commonly built...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

The time it takes to triage one of the tickets in Experian Health’s portal, get it assigned to an...

Dec 2023
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(0)
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VP/Other Executive

Relationship

We struggle with the vendor's support and communication. Support is the biggest challenge that we...

Dec 2023
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(0)
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VP/Other Executive

Product

The system has occasional downtimes, slowdowns, and things like that. The system has more downtime...

Dec 2023
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(0)
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VP/Other Executive

Loyalty

The vendor has some things coming out this year, such as upgrades and new products that sound a...

Dec 2023
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(0)
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VP/Other Executive

Product

eCare NEXT works really well. It is nice that it has an integrated option with our registration...

Dec 2023
||
(0)
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Director

Relationship, Operations

Experian Health sends out notifications about everything when it comes to what they are doing to the...

Oct 2023
||
(0)
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Director

Culture, Loyalty, Relationship, Product

The system works as intended. I have used the system for years, and I have always been an advocate...

Oct 2023
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(0)
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Director

Relationship

Experian Health works with us to build out everything that we want to integrate into the solution....

Oct 2023
||
(0)
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Director

Relationship

Experian Health's support has taken a little dip. A lot of my concerns and issues with the system...

Oct 2023
||
(0)
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Director

Product

With eCare NEXT, there are no interruptions to our processes. We basically attach and map things to...

Oct 2023
||
(0)
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Director

Relationship

An opportunity the vendor has is that eCare NEXT doesn't identify out-of-network products when it...

Oct 2023
||
(0)
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Director

Relationship

We have never had any problems with eCare NEXT's phone and web support. Once we submit something to...

Oct 2023
||
(0)
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Director

Relationship, Product

We recommend the system often, especially when people tell us about challenges they are having in...

Oct 2023
||
(0)
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Director

Product

We are able to continually improve the system when we see opportunities in the platform. For...

Oct 2023
||
(0)
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Director

Product

The only problem we have with the system is on our side. The people running the system aren't...

Oct 2023
||
(0)
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Director

Operations

We just went through an implementation with the vendor, and it was horrible. It took way longer than...

Oct 2023
||
(0)
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Director

Loyalty

eCare NEXT isn't part of our long-term plans. We are condensing down to one vendor's systems, and we...

Oct 2023
||
(0)
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Director

Relationship, Operations

Experian Health has kept all of their promises. If they don't keep their promises, then they will...

Oct 2023
||
(0)
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Director

Operations

Experian Health provided us with training videos, tip sheets, job aids, and things like that. Other...

Oct 2023
||
(0)
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Director

Relationship

In terms of integration, Experian Health was very receptive. They realized how things were connected....

Oct 2023
||
(0)
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Manager

Product

eCare NEXT is very user friendly, and while our clinics are not impressed with the product, we have...

Sep 2023
||
(0)
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Manager

Culture, Product

I would tell any hospital or clinic-based facility looking at eCare NEXT to make sure that the...

Sep 2023
||
(0)
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Director

Product

My front-end users who actually use eCare NEXT for every encounter say that when the product works,...

Sep 2023
||
(0)
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Director

Product, Value

Not all our charges are in eCare NEXT to where we can run the estimates, and we wish that was...

Sep 2023
||
(0)
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Manager

Relationship, Operations

My favorite things about the vendor are their engagement and ongoing support. Their training is also...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship, Product

The vendor's scorecard for estimations needs work. Experian Health is actively working on it, and...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I like the fact that eCare NEXT brings back exactly what the patient has, including when the...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship, Product

I wish that we could pull in some policy numbers, but that is not up to Experian Health; that is...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Experian Health has been very helpful with mapping insurances to where we are able to verify them. I...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

For the eligibility piece of the product, Experian Health had a two-hour training, and that was a...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor's responsiveness to our tickets could be a bit better. I can only give them so much...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Experian Health is super friendly, and they are definitely willing to help in any way they can. If...

Aug 2023
||
(0)
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Manager

Culture

When our organization first started negotiating services, we were trying to add additional tasks to...

Jun 2023
||
(0)
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Manager

Relationship

Experian Health really worked with us on an integration with an internal solution. That may be the...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

Our provider relations representative is very involved. If things are not going the way we want them...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Relationship

Experian Health's CEO has been pretty open about how they know they have server issues and timeouts....

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

Experian Health tries to staff their teams with people who have been in operations so that they have...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty

We have eCare NEXT's Touchless Processing. That is an automated patient estimate tool. The touchless...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

We have continued to get several optimizations for eCare NEXT at no cost. The vendor has spent time...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Several of Experian Health's solutions can't be tested in a test environment. When we train users,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There is a lot of work going on between Experian Health and Cerner to provide better integration...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We have recently converted our hospital information systems, and we now use another vendor’s product...

May 2023
||
(0)
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Analyst/Coordinator

Product

We have always been happy with eCare NEXT; it is reliable and easy to use. The format of the screens...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Experian Health's customer service is not what it used to be. They have made lots of changes, and it...

May 2023
||
(0)
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Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.