Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture, Relationship
We meet with a salesperson regularly because they tell us new things that are coming out, and we...
Login or Create an Account to see details.
Product
I can't speak to the goals that the vendor might have for the future. I am very involved with...
Login or Create an Account to see details.
Product
The product is all electronic. We basically build the rules on how often we want to verify our...
Login or Create an Account to see details.
Relationship, Product
Our authorization team doesn’t really use or trust eCare NEXT for preauthorizations. Experian Health...
Login or Create an Account to see details.
Product
eCare NEXT is user-friendly. I like that it breaks down the eligibility piece in an easier-to-read...
Login or Create an Account to see details.
Product
eCare NEXT is very user-friendly when it comes to the aesthetic and intuitiveness of the tool. I...
Login or Create an Account to see details.
Relationship, Product
We are undergoing an optimization, and I appreciate the attention and effort on the Experian Health...
Login or Create an Account to see details.
Product
We really struggle with custom alerts in eCare NEXT. Custom alerts might pass testing and...
Login or Create an Account to see details.
Relationship, Operations
We are getting better with the vendor, but the vendor could improve by bringing in the folks who are...
Login or Create an Account to see details.
Product
We have some archaic systems, but Experian Health never told us that that would be a problem and...
Login or Create an Account to see details.
Relationship
Experian Health is like a second family for me. We are very close to them. They treat us like we are...
Login or Create an Account to see details.
Product
We were in such a broken state years ago. We had many different logins to many different systems to...
Login or Create an Account to see details.
Loyalty, Product, Value
There are things that are missing from eCare NEXT, and I think Experian Health is working on those...
Login or Create an Account to see details.
Culture, Relationship
Experian Health doesn't overpromise and underdeliver. They are realistic. They tell us what they can...
Login or Create an Account to see details.
Operations, Product
eCare NEXT is pretty easy. If we were to give it to someone who has never been in it before, they...
Login or Create an Account to see details.
Relationship, Value
For preauthorizations, we use Experian Health's tool for follow-up. Experian Health doesn't do any...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
One of the issues we have with eCare NEXT is getting the right levels of escalation and...
Login or Create an Account to see details.
Culture, Loyalty
The suite of products that are truly available isn't what was initially proposed by Experian Health....
Login or Create an Account to see details.
Culture, Relationship
We are good with Experian Health's invoices. They actually deviate very minimally. If there is a...
Login or Create an Account to see details.
Operations
There are certain training things from Experian Health that we can only get so far with before we...
Login or Create an Account to see details.
Loyalty, Value
Experian Health has a vision of where they want to go with their Wave Patient Access Curator. That...
Login or Create an Account to see details.
Relationship
Our analyst from Experian Health struggles a bit with timing, responsiveness, and understanding our...
Login or Create an Account to see details.
Relationship
I would like to see more responsiveness from Experian Health in those spaces. I am not sure that...
Login or Create an Account to see details.
Loyalty, Product, Value
We are using eCare NEXT for the embedded eligibility for registration. We have had to tweak the...
Login or Create an Account to see details.
Relationship
Experian Health is a big vendor, so it can sometimes take them time to get back to us on some...
Login or Create an Account to see details.
Culture
The contract negotiations have been easy with Experian Health, and we have pretty much set the...
Login or Create an Account to see details.
Product
One way or another, we are using the Experian Health tool. Even if we have to do a claim manually,...
Login or Create an Account to see details.
Loyalty, Relationship
eCare NEXT is a good tool, but that is not why we shifted. It was more about the vendor falling...
Login or Create an Account to see details.
Operations
Experian Health has been supportive during the go-live and upgrades. Experian Health has training...
Login or Create an Account to see details.
Relationship, Product
eCare NEXT is really good in terms of transparency on how we are performing. Experian Health has...
Login or Create an Account to see details.
Relationship
We have regular meetings with Experian Health, and they are pretty supportive. When we have issues,...
Login or Create an Account to see details.
Product, Value
eCare NEXT requires a lot of maintenance to keep the system up and to provide contracts and fee...
Login or Create an Account to see details.
Relationship, Operations
With Experian Health and their customer service, every product we have had with them has been...
Login or Create an Account to see details.
Loyalty, Relationship, Value
Others in the industry are going to start taking things, so Experian Health has some work to do if...
Login or Create an Account to see details.
Product, Value
eCare NEXT is a great tool because if our front-end folks are really paying attention, the solution...
Login or Create an Account to see details.
Relationship
Experian Health sends us product notifications, but we are limited in who receives the product...
Login or Create an Account to see details.
Loyalty, Relationship, Value
I don't think that Experian Health is driving tangible outcomes. Experian Health is our partner, so...
Login or Create an Account to see details.
Value
Experian Health very much charges for things that we didn't know were extra charges. Sometimes, we...
Login or Create an Account to see details.
Product
There are quirky things in eCare NEXT. For example, some of our patients have a certain insurance...
Login or Create an Account to see details.
Loyalty, Relationship
The eCare NEXT tool we use is outdated, so we don't get a lot of support from Experian Health for...
Login or Create an Account to see details.
Relationship
The support from Experian Health is pretty good. I put tickets in directly to them, and the...
Login or Create an Account to see details.
Operations
eCare NEXT is pretty self-explanatory, so Experian Health doesn't provide ongoing training. We do...
Login or Create an Account to see details.
Product, Value
I can't recall us having much downtime at all with eCare NEXT. The system does exactly what is says...
Login or Create an Account to see details.
Product
There is a product that works with eCare NEXT called Next Bar. We are struggling to get that on all...
Login or Create an Account to see details.
Relationship
My Experian Health customer service representative is practically a personal friend. That is how...
Login or Create an Account to see details.
Relationship
Experian Health was fantastic when we had unexpected downtime and some recent issues. They were...
Login or Create an Account to see details.
Culture
I struggle to update my contracts in eCare NEXT. That is probably more of a personal issue than a...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
There is always room for improvement with Experian Health’s proactivity. I don't know that Experian...
Login or Create an Account to see details.
Product
eCare NEXT is good. Even though maybe not all their tools are things we can use, I do feel that they...
Login or Create an Account to see details.
Operations, Product
Sometimes, individuals just don't even recognize that eCare NEXT is their tool. Out of the box, it...
Login or Create an Account to see details.
Product
Prior authorizations with eCare NEXT are a catch-22, and individuals who live and breathe automation...
Login or Create an Account to see details.
Loyalty, Relationship
Experian Health keeps their promises, and that is why we have been a partner with them for so long....
Login or Create an Account to see details.
Relationship, Operations
With Experian Health, sometimes provider organizations don’t quite understand what to ask. When they...
Login or Create an Account to see details.
Product
The biggest concern with Experian Health’s estimates is that depending on our setup, the vendor uses...
Login or Create an Account to see details.
Relationship, Product
I am not satisfied with the insurance verification tool in eCare NEXT because it can't do all of our...
Login or Create an Account to see details.
Loyalty
I reached out to another vendor because I was fed up with Experian Health, and I loved what the...
Login or Create an Account to see details.
Culture, Product, Value
With eCare NEXT, we should be able to do notices of admissions where we notify the insurance company...
Login or Create an Account to see details.
Culture, Relationship
We haven't had any upgrades for eCare NEXT in years. If there is an upgrade, the vendor should tell...
Login or Create an Account to see details.
Culture, Product
I am not happy with the system's patient estimation tool. I need more accurate estimates. The vendor...
Login or Create an Account to see details.
Culture, Relationship
I am not a fan of Experian Health. They came in and sat with us to see how we were using their tools...
Login or Create an Account to see details.
Loyalty
We are considering leaving eCare NEXT because we have just not advanced as far as we would like in...
Login or Create an Account to see details.
Culture
We may have said yes to things in our contract that we didn’t know were going to be potholes....
Login or Create an Account to see details.
Operations, Product
eCare NEXT’s reporting portal through the analytic tool is subpar. There is a lot of room for...
Login or Create an Account to see details.
Relationship
Experian Health 100% relies on their clients to provide feedback to them on how the tools work and...
Login or Create an Account to see details.
Product
eCare NEXT is a very good tool. It is pretty reliable compared to the other tools that I see being...
Login or Create an Account to see details.
Product, Value
We use eCare NEXT for preauthorizations, but we use it very limitedly. eCare NEXT is just not great....
Login or Create an Account to see details.
Value
eCare NEXT is not as reliable as we would like in terms of finding other coverages out there. The...
Login or Create an Account to see details.
Culture, Relationship
I don't know that I get anything new from Experian Health other than payer updates. We don't usually...
Login or Create an Account to see details.
Relationship, Product
eCare NEXT just isn't really giving us timely responses. We only have it set up in a few certain...
Login or Create an Account to see details.
Loyalty, Relationship
We are expanding Experian Health's products across our system. I like the products, but I am not in...
Login or Create an Account to see details.
Operations, Product
I like that eCare NEXT is an embedded solution within Oracle Health's product, and the upgrades are...
Login or Create an Account to see details.
Relationship
I like that communication is fluid between Experian Health and our organization. We have regular...
Login or Create an Account to see details.
Relationship
We have been working with Experian Health to get something integrated, and it is a relatively light...
Login or Create an Account to see details.
Relationship, Product
I get a regular performance report from Experian Health, and I can look at things like verification...
Login or Create an Account to see details.
Value
With eCare NEXT, I'm meeting my KPIs when it comes to verification eligibility, and I'm exceeding my...
Login or Create an Account to see details.
Loyalty, Relationship
eCare NEXT allows me access to a high number of different payers for payer eligibility, so I can run...
Login or Create an Account to see details.
Loyalty, Product
There are some limitations to what eCare NEXT can pull from the payers because payers will report...
Login or Create an Account to see details.
Relationship, Operations
With the eCare NEXT module, Experian Health was here remotely for a while to educate all the...
Login or Create an Account to see details.
Relationship, Product
eCare NEXT is an excellent tool. I just wish it were more proactive at payer changes. If a payer...
Login or Create an Account to see details.
Loyalty, Value
I am looking at AI, robotics, and automation on the revenue cycle side. Everybody claims to have...
Login or Create an Account to see details.
Relationship
For executive involvement, we see the same person for all our Experian Health products. There is...
Login or Create an Account to see details.
Product
We have explored the eCare NEXT module and what Experian Health has to offer for prior...
Login or Create an Account to see details.
Product
eCare NEXT is integrated with Cerner's system to a certain extent. But that is the only thing we...
Login or Create an Account to see details.
Product
With ease of use, the volume of things that can be done and insurances that are available is a...
Login or Create an Account to see details.
Product
eCare NEXT is an excellent platform, but a smaller, rural organization may not have the same needs....
Login or Create an Account to see details.
Relationship
The vendor attempts to keep all their promises. Sometimes developmental timelines or implementations...
Login or Create an Account to see details.
Loyalty
I forecast my overall satisfaction will increase because Experian Health is moving to a cloud-based...
Login or Create an Account to see details.
Culture, Loyalty
I use eCare NEXT for my front registration. We have a longstanding agreement contract with Experian...
Login or Create an Account to see details.
Relationship, Product
There are some issues with websites being down, but that is out of Experian Health’s control.
Login or Create an Account to see details.
Operations, Product, Value
When we initially put eCare NEXT in years ago, Experian Health came to our hospital to get us set up...
Login or Create an Account to see details.
Relationship, Product
Experian Health’s preauthorization tool is not working for us. One issue we are having with that is...
Login or Create an Account to see details.
Product
We are still having to tweak things in eCare NEXT a little because when our HIM coders get into an...
Login or Create an Account to see details.
Relationship
We had been opening tickets all the time with Experian Health to fix a certain issue, and it wasn’t...
Login or Create an Account to see details.
Loyalty
eCare NEXT is what I knew when I came into this position. If I could see more solutions that were...
Login or Create an Account to see details.
Product
When I run eligibility in eCare NEXT, I can know at first glance when it comes back whether the...
Login or Create an Account to see details.
Product
The eligibility feature works well for us. When we need to use other sites or methods to verify, we...
Login or Create an Account to see details.
Culture, Product
I still feel like I'm learning about Experian Health, but I have been fairly happy with them. We...
Login or Create an Account to see details.
Relationship
I have a couple of people at Experian Health that I can reach out to if I need something. I...
Login or Create an Account to see details.
Loyalty, Product
I have not seen any advances from Experian Health that are mind-blowing or game-changing. I have...
Login or Create an Account to see details.
Product
For the insurance verification use case, the vendor could work on simplifying the eligibility...
Login or Create an Account to see details.
Relationship
We have our own relationship manager who helps us with issues. That person is not the greatest....
Login or Create an Account to see details.
Product
eCare NEXT is great for eligibility. The biggest thing the vendor has going for them is the screen...
Login or Create an Account to see details.
Relationship
Overall, Experian Health is pretty good, and I don't really have any issues. We actually have...
Login or Create an Account to see details.
Relationship
My customer liaison from Experian Health is just amazing. They are really good at making sure we are...
Login or Create an Account to see details.
Loyalty, Product
eCare NEXT is super easy. The issue is we have to hit a button, and our team doesn't always do that....
Login or Create an Account to see details.
Product
With eCare NEXT, patient estimation is a very manual process. Also, Experian Health tells us if...
Login or Create an Account to see details.
Product
We haven't done any upgrades for the system for a long time. Right now, our use of eCare NEXT is...
Login or Create an Account to see details.
Relationship
I don't know who Experian Health's executive leaders are anymore. They don't connect with us. If we...
Login or Create an Account to see details.
Operations
We haven't received any recent training for the system. Our end users don't use the system directly....
Login or Create an Account to see details.
​
Featured Report
Preferences