eCare NEXT Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Loyalty
Experian Health does have a new system out that I would love to have. Basically, it screens the...
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Relationship
We couldn’t live without eCare NEXT. It has been a great system. Experian Health’s products help us...
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Culture, Relationship
Experian Health is an excellent company to work with. It has all been positive. We have been working...
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Product
I would caution people considering eCare NEXT about the accuracy of the estimate. The tool seems...
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Product
eCare NEXT uses Experian Health’s Contract Manager & Analysis as the source of truth. There are many...
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Product, Value
The eCare NEXT tool is what it is, and the vendor hasn't done a lot with it. But we have seen...
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Culture, Product
Contractual mapping had been a bit of a struggle. That included not necessarily contracts but the...
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Relationship
I feel like I'm part of Experian Health’s team and like they are part of mine. I can't say enough...
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Relationship
I'm a big fan of Experian Health. The number-one thing is their customer service and support. It is...
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Product
eCare NEXT is a real-time eligibility tool that gives feedback on the 271 forms that we are...
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Product, Value
I don't have all the capabilities in Coverage Discovery; Experian Health has all kinds of other...
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Relationship
We are very satisfied with Experian Health. They are a strong partner. They are responsive when...
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Value
With Experian Health, we get what we pay for. eCare NEXT is a strong product, but we are paying for...
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Relationship
The support has gotten a lot better over the years. Experian Health has started to focus more on...
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Relationship
We attend Experian Health’s yearly conference, so they show road maps and things that they are...
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Relationship, Product
The performance of the tool is hit-and-miss. Regarding the payer responses that go through the...
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Relationship, Product
The performance of eCare NEXT around patient estimation depends on whether our profile updates are...
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Operations
Experian Health really works hard on trying to put some stuff in the training, and we got really...
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Relationship, Operations
During the Change Healthcare incident, Experian Health was extremely helpful. We didn’t really miss...
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Operations, Product
For eCare NEXT, there are still some modules that the patient registration team uses for ongoing...
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Culture
Experian Health doesn't nickel-and-dime us. We have a pretty fair agreement with them. We have...
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Relationship
Experian Health is really great at ensuring that the system remains up. They communicate if there is...
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Product
The system's ease of use is okay. The system is pretty straightforward, but it can be tough to get...
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Relationship, Product
We have had some issues because Experian Health isn't able to get information for our type of...
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Product
eCare NEXT can integrate. The vendor also has a website where we can go to search a member, and we...
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Relationship
We have an issue where eCare NEXT keeps going down. That issue is ongoing, and there is fault on...
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Loyalty, Value
I am not thrilled with eCare NEXT right now, and I was never really thrilled with it to begin with....
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Relationship
With so much turnover at Experian Health, the person who I am supposed to go to with complaints...
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Product
eCare NEXT isn't meeting all of our needs right now. Its medical necessity feature is very good, but...
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Relationship
My experience with eCareNEXT is better now than it has been in the last couple of years. We have...
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Relationship
Experian Health does not keep all their promises. I did not have a good experience with them in...
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Culture
We have a tiered model with some of our stuff. If we stay within Experian Health's tiers or their...
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Product
Some of the functionality of eCare NEXT could be improved. A lot of our payers have benefit-specific...
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Relationship
Experian Health does a decent job on the eligibility portion. We have regular check-ins, at least...
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Relationship
There are often times when things are broken or the insurance information that comes back is...
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Loyalty
I am not sure whether I would buy eCare NEXT again. I haven't done a lot of hunting to see what else...
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Operations, Product
Regarding integration, we have had a few challenges here and there with our partner organizations....
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Product, Value
I have looked at a few good-faith estimates. We use eCare NEXT for that a lot. Most of the time, the...
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Operations
We received training on the vendor's financial assistance and screening product when we first went...
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Product, Value
Right now, we have eCare NEXT take all of our self-pay patients, and we run those patients through...
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Relationship
There are issues with eCare NEXT's support. Sometimes, eCare NEXT will pawn their tickets off. eCare...
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Relationship
I like our representative from Experian Health. That individual is a good representative, and they...
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Value
The clearinghouse we use has a flat fee, no matter how many times transactions hit. Experian Health...
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Product
eCare NEXT's biggest strength is how they display data when something is incorrect. It is almost...
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Product
I would like to be able to build custom reports in eCare NEXT the way I used to in our former...
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Loyalty
When we were looking at vendors, we did some research on quality assurance, and all roads led back...
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Operations, Product
eCare NEXT is fairly new to us. We have had some implementation challenges with the postback of the...
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Relationship, Product
We have had an ongoing issue with medical necessity alerts for over a year that still isn’t resolved...
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Relationship
Our Experian Health customer service person sometimes seems overwhelmed, and that has been a...
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Relationship
Experian Health intends to keep all their promises, but there can be challenges, particularly when...
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Relationship, Operations
We have some things that we want to do with eCare NEXT, and Experian Health has given us some...
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Product
Right now, the patient-estimation tool in eCare NEXT is a little broken in that it requires several...
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Relationship, Product
We don't always get the correct information from our verifications. In terms of our reliance on the...
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Product
The product delivers everything we have asked for.
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Culture, Product
For patient estimation, I would rate eCare NEXT between middle of the road and top of the scale, but...
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Value
eCare NEXT is expensive.
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Relationship
I have had a mostly positive experience with Experian Health. They have done a great job of keeping...
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Relationship
I don't talk to Experian Health daily, but I do at least once a quarter. They keep us up-to-date on...
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Relationship
We have expanded our services with Experian Health. As we have gone through that process with them...
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Culture
When we have an issue or want to do something new with Experian Health, it seems like they are...
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Culture, Relationship
We don't get a whole lot of metrics from Experian Health. We don't receive the metrics that we were...
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Culture, Loyalty, Relationship
Experian Health's customer service aspect is why eCare NEXT isn't part of our long-term plans. The...
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Value
I am happy with what eCare NEXT is doing for patient estimation. I am happy with what we have....
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Relationship
Experian Health definitely supports our integration goals. None of Experian Health's SFTPs or...
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Product
eCare NEXT is stable, and it works. It has access to quite a few different payers. eCare NEXT is...
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Product
This product is very siloed. When I add an insurance contract and link the new insurance from our...
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Operations
In a short period of time, we were able to test and create initial rules working with Experian...
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Loyalty, Relationship
Experian Health's service is fast and reliable. The vendor maintains the highest levels of...
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Relationship
I have regular calls with Experian Health. We change the cadence every once in a while, depending on...
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Value
Experian Health doesn't charge me for anything that I don't use. On the contrary, when I am over my...
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Culture
Experian Health keeps all of their promises, with a minor exception. Initially, I had contracted for...
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Product
Experian Health is awesome. It is great because we start our day and launch the module before we...
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Product
Certain payers may not display their IPA on their eligibility. When I submit a trouble ticket, after...
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Loyalty, Product, Value
With the Medicare HMO plans, we would love for the system to automatically run Medicare because we...
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Culture, Relationship
We meet with a salesperson regularly because they tell us new things that are coming out, and we...
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Product
I can't speak to the goals that the vendor might have for the future. I am very involved with...
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Product
The product is all electronic. We basically build the rules on how often we want to verify our...
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Relationship, Product
Our authorization team doesn’t really use or trust eCare NEXT for preauthorizations. Experian Health...
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Product
eCare NEXT is user-friendly. I like that it breaks down the eligibility piece in an easier-to-read...
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Product
eCare NEXT is very user-friendly when it comes to the aesthetic and intuitiveness of the tool. I...
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Relationship, Product
We are undergoing an optimization, and I appreciate the attention and effort on the Experian Health...
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Product
We really struggle with custom alerts in eCare NEXT. Custom alerts might pass testing and...
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Relationship, Operations
We are getting better with the vendor, but the vendor could improve by bringing in the folks who are...
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Product
We have some archaic systems, but Experian Health never told us that that would be a problem and...
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Relationship
Experian Health is like a second family for me. We are very close to them. They treat us like we are...
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Product
We were in such a broken state years ago. We had many different logins to many different systems to...
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Loyalty, Product, Value
There are things that are missing from eCare NEXT, and I think Experian Health is working on those...
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Culture, Relationship
Experian Health doesn't overpromise and underdeliver. They are realistic. They tell us what they can...
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Operations, Product
eCare NEXT is pretty easy. If we were to give it to someone who has never been in it before, they...
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Relationship, Value
For preauthorizations, we use Experian Health's tool for follow-up. Experian Health doesn't do any...
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Commentary Summary
Comment Type Breakout