eCare NEXT Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Culture
Experian Health doesn't nickel-and-dime us. We have a pretty fair agreement with them. We have...
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Relationship
Experian Health is really great at ensuring that the system remains up. They communicate if there is...
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Product
The system's ease of use is okay. The system is pretty straightforward, but it can be tough to get...
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Relationship, Product
We have had some issues because Experian Health isn't able to get information for our type of...
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Product
eCare NEXT can integrate. The vendor also has a website where we can go to search a member, and we...
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Relationship
We have an issue where eCare NEXT keeps going down. That issue is ongoing, and there is fault on...
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Loyalty, Value
I am not thrilled with eCare NEXT right now, and I was never really thrilled with it to begin with....
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Relationship
With so much turnover at Experian Health, the person who I am supposed to go to with complaints...
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Product
eCare NEXT isn't meeting all of our needs right now. Its medical necessity feature is very good, but...
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Relationship
My experience with eCareNEXT is better now than it has been in the last couple of years. We have...
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Relationship
Experian Health does not keep all their promises. I did not have a good experience with them in...
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Culture
We have a tiered model with some of our stuff. If we stay within Experian Health's tiers or their...
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Product
Some of the functionality of eCare NEXT could be improved. A lot of our payers have benefit-specific...
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Relationship
Experian Health does a decent job on the eligibility portion. We have regular check-ins, at least...
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Relationship
There are often times when things are broken or the insurance information that comes back is...
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Loyalty
I am not sure whether I would buy eCare NEXT again. I haven't done a lot of hunting to see what else...
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Operations, Product
Regarding integration, we have had a few challenges here and there with our partner organizations....
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Product, Value
I have looked at a few good-faith estimates. We use eCare NEXT for that a lot. Most of the time, the...
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Operations
We received training on the vendor's financial assistance and screening product when we first went...
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Product, Value
Right now, we have eCare NEXT take all of our self-pay patients, and we run those patients through...
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Relationship
There are issues with eCare NEXT's support. Sometimes, eCare NEXT will pawn their tickets off. eCare...
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Relationship
I like our representative from Experian Health. That individual is a good representative, and they...
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Value
The clearinghouse we use has a flat fee, no matter how many times transactions hit. Experian Health...
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Product
eCare NEXT's biggest strength is how they display data when something is incorrect. It is almost...
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Product
I would like to be able to build custom reports in eCare NEXT the way I used to in our former...
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Loyalty
When we were looking at vendors, we did some research on quality assurance, and all roads led back...
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Operations, Product
eCare NEXT is fairly new to us. We have had some implementation challenges with the postback of the...
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Relationship, Product
We have had an ongoing issue with medical necessity alerts for over a year that still isn’t resolved...
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Relationship
Our Experian Health customer service person sometimes seems overwhelmed, and that has been a...
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Relationship
Experian Health intends to keep all their promises, but there can be challenges, particularly when...
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Relationship, Operations
We have some things that we want to do with eCare NEXT, and Experian Health has given us some...
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Product
Right now, the patient-estimation tool in eCare NEXT is a little broken in that it requires several...
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Relationship, Product
We don't always get the correct information from our verifications. In terms of our reliance on the...
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Product
The product delivers everything we have asked for.
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Culture, Product
For patient estimation, I would rate eCare NEXT between middle of the road and top of the scale, but...
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Value
eCare NEXT is expensive.
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Relationship
I have had a mostly positive experience with Experian Health. They have done a great job of keeping...
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Relationship
I don't talk to Experian Health daily, but I do at least once a quarter. They keep us up-to-date on...
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Relationship
We have expanded our services with Experian Health. As we have gone through that process with them...
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Culture
When we have an issue or want to do something new with Experian Health, it seems like they are...
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Culture, Relationship
We don't get a whole lot of metrics from Experian Health. We don't receive the metrics that we were...
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Culture, Loyalty, Relationship
Experian Health's customer service aspect is why eCare NEXT isn't part of our long-term plans. The...
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Value
I am happy with what eCare NEXT is doing for patient estimation. I am happy with what we have....
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Relationship
Experian Health definitely supports our integration goals. None of Experian Health's SFTPs or...
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Product
eCare NEXT is stable, and it works. It has access to quite a few different payers. eCare NEXT is...
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Product
This product is very siloed. When I add an insurance contract and link the new insurance from our...
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Operations
In a short period of time, we were able to test and create initial rules working with Experian...
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Loyalty, Relationship
Experian Health's service is fast and reliable. The vendor maintains the highest levels of...
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Relationship
I have regular calls with Experian Health. We change the cadence every once in a while, depending on...
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Value
Experian Health doesn't charge me for anything that I don't use. On the contrary, when I am over my...
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Culture
Experian Health keeps all of their promises, with a minor exception. Initially, I had contracted for...
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Product
Experian Health is awesome. It is great because we start our day and launch the module before we...
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Product
Certain payers may not display their IPA on their eligibility. When I submit a trouble ticket, after...
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Loyalty, Product, Value
With the Medicare HMO plans, we would love for the system to automatically run Medicare because we...
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Culture, Relationship
We meet with a salesperson regularly because they tell us new things that are coming out, and we...
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Product
I can't speak to the goals that the vendor might have for the future. I am very involved with...
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Product
The product is all electronic. We basically build the rules on how often we want to verify our...
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Relationship, Product
Our authorization team doesn’t really use or trust eCare NEXT for preauthorizations. Experian Health...
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Product
eCare NEXT is user-friendly. I like that it breaks down the eligibility piece in an easier-to-read...
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Product
eCare NEXT is very user-friendly when it comes to the aesthetic and intuitiveness of the tool. I...
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Relationship, Product
We are undergoing an optimization, and I appreciate the attention and effort on the Experian Health...
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Product
We really struggle with custom alerts in eCare NEXT. Custom alerts might pass testing and...
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Relationship, Operations
We are getting better with the vendor, but the vendor could improve by bringing in the folks who are...
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Product
We have some archaic systems, but Experian Health never told us that that would be a problem and...
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Relationship
Experian Health is like a second family for me. We are very close to them. They treat us like we are...
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Product
We were in such a broken state years ago. We had many different logins to many different systems to...
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Loyalty, Product, Value
There are things that are missing from eCare NEXT, and I think Experian Health is working on those...
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Culture, Relationship
Experian Health doesn't overpromise and underdeliver. They are realistic. They tell us what they can...
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Operations, Product
eCare NEXT is pretty easy. If we were to give it to someone who has never been in it before, they...
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Relationship, Value
For preauthorizations, we use Experian Health's tool for follow-up. Experian Health doesn't do any...
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Loyalty, Relationship, Operations, Product
One of the issues we have with eCare NEXT is getting the right levels of escalation and...
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Culture, Loyalty
The suite of products that are truly available isn't what was initially proposed by Experian Health....
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Culture, Relationship
We are good with Experian Health's invoices. They actually deviate very minimally. If there is a...
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Operations
There are certain training things from Experian Health that we can only get so far with before we...
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Loyalty, Value
Experian Health has a vision of where they want to go with their Wave Patient Access Curator. That...
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Relationship
Our analyst from Experian Health struggles a bit with timing, responsiveness, and understanding our...
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Relationship
I would like to see more responsiveness from Experian Health in those spaces. I am not sure that...
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Loyalty, Product, Value
We are using eCare NEXT for the embedded eligibility for registration. We have had to tweak the...
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Relationship
Experian Health is a big vendor, so it can sometimes take them time to get back to us on some...
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Culture
The contract negotiations have been easy with Experian Health, and we have pretty much set the...
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Product
One way or another, we are using the Experian Health tool. Even if we have to do a claim manually,...
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Loyalty, Relationship
eCare NEXT is a good tool, but that is not why we shifted. It was more about the vendor falling...
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Operations
Experian Health has been supportive during the go-live and upgrades. Experian Health has training...
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Relationship, Product
eCare NEXT is really good in terms of transparency on how we are performing. Experian Health has...
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Relationship
We have regular meetings with Experian Health, and they are pretty supportive. When we have issues,...
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Product, Value
eCare NEXT requires a lot of maintenance to keep the system up and to provide contracts and fee...
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Relationship, Operations
With Experian Health and their customer service, every product we have had with them has been...
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Loyalty, Relationship, Value
Others in the industry are going to start taking things, so Experian Health has some work to do if...
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Product, Value
eCare NEXT is a great tool because if our front-end folks are really paying attention, the solution...
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Relationship
Experian Health sends us product notifications, but we are limited in who receives the product...
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Loyalty, Relationship, Value
I don't think that Experian Health is driving tangible outcomes. Experian Health is our partner, so...
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Value
Experian Health very much charges for things that we didn't know were extra charges. Sometimes, we...
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Product
There are quirky things in eCare NEXT. For example, some of our patients have a certain insurance...
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Loyalty, Relationship
The eCare NEXT tool we use is outdated, so we don't get a lot of support from Experian Health for...
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Relationship
The support from Experian Health is pretty good. I put tickets in directly to them, and the...
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Operations
eCare NEXT is pretty self-explanatory, so Experian Health doesn't provide ongoing training. We do...
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Product, Value
I can't recall us having much downtime at all with eCare NEXT. The system does exactly what is says...
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Product
There is a product that works with eCare NEXT called Next Bar. We are struggling to get that on all...
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Relationship
My Experian Health customer service representative is practically a personal friend. That is how...
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Relationship
Experian Health was fantastic when we had unexpected downtime and some recent issues. They were...
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Culture
I struggle to update my contracts in eCare NEXT. That is probably more of a personal issue than a...
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Loyalty, Relationship, Operations
There is always room for improvement with Experian Health’s proactivity. I don't know that Experian...
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Product
eCare NEXT is good. Even though maybe not all their tools are things we can use, I do feel that they...
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Operations, Product
Sometimes, individuals just don't even recognize that eCare NEXT is their tool. Out of the box, it...
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Product
Prior authorizations with eCare NEXT are a catch-22, and individuals who live and breathe automation...
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Loyalty, Relationship
Experian Health keeps their promises, and that is why we have been a partner with them for so long....
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Relationship, Operations
With Experian Health, sometimes provider organizations don’t quite understand what to ask. When they...
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Product
The biggest concern with Experian Health’s estimates is that depending on our setup, the vendor uses...
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Relationship, Product
I am not satisfied with the insurance verification tool in eCare NEXT because it can't do all of our...
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Loyalty
I reached out to another vendor because I was fed up with Experian Health, and I loved what the...
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Culture, Product, Value
With eCare NEXT, we should be able to do notices of admissions where we notify the insurance company...
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Culture, Relationship
We haven't had any upgrades for eCare NEXT in years. If there is an upgrade, the vendor should tell...
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Culture, Product
I am not happy with the system's patient estimation tool. I need more accurate estimates. The vendor...
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Culture, Relationship
I am not a fan of Experian Health. They came in and sat with us to see how we were using their tools...
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Loyalty
We are considering leaving eCare NEXT because we have just not advanced as far as we would like in...
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Culture
We may have said yes to things in our contract that we didn’t know were going to be potholes....
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Operations, Product
eCare NEXT’s reporting portal through the analytic tool is subpar. There is a lot of room for...
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Relationship
Experian Health 100% relies on their clients to provide feedback to them on how the tools work and...
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Product
eCare NEXT is a very good tool. It is pretty reliable compared to the other tools that I see being...
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Product, Value
We use eCare NEXT for preauthorizations, but we use it very limitedly. eCare NEXT is just not great....
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Value
eCare NEXT is not as reliable as we would like in terms of finding other coverages out there. The...
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Culture, Relationship
I don't know that I get anything new from Experian Health other than payer updates. We don't usually...
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Relationship, Product
eCare NEXT just isn't really giving us timely responses. We only have it set up in a few certain...
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