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eCare NEXT Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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User Commentary

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Analyst/Coordinator

From a front-end perspective, eCare NEXT is fantastic. The vendor has a great project implementation...

May 2021
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Analyst/Coordinator

From a registration perspective, eCare NEXT is pretty integrated. The product literally sits in our...

May 2021
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Director

The integration between the Experian Health system and our EMR has grown, and the vendors have...

May 2021
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Director

Experian Health does insurance verification very well. They have a very good process for...

May 2021
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Director

We are meeting regularly with an executive team from Experian Health. We had to advocate for that....

May 2021
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Director

Experian Health has volume-based transactions. We are probably going back to the vendor and saying...

Apr 2021
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Director

eCare NEXT is seamless. It is all integrated.

Apr 2021
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Director

The vendor keeps trying to sell us authorization things. Everyone is trying to sell authorization...

Apr 2021
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Director

We are using eCare NEXT because we were told that it had the slickest interface with our other...

Apr 2021
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Director

eCare NEXT is great with eligibility. Experian Health has had an awful lot of work on service...

Apr 2021
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VP/Other Executive

I have had a lot of history with Experian Health. They make me very mad some days, and they don't...

Apr 2021
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Director

We are just discovering that Experian Health maybe has some training tools that we are interested in...

Apr 2021
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Director

We are not doing prior authorizations with Experian Health. We found very little success in that...

Apr 2021
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Director

It is somewhat difficult to automate registration. Automatic planning creation and eligibility just...

Apr 2021
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Director

If something doesn't look right, we open a ticket, and the support people fix the issue. We have...

Apr 2021
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Manager

eCare NEXT integrates very well with our EMR. We haven't had many issues with that integration. When...

Apr 2021
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Manager

Experian Health does charge us, but I haven't heard a lot of complaints about that. That tells me...

Apr 2021
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Manager

The vendor's training didn't go as well as we had hoped with everything being virtual. The virtual...

Apr 2021
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VP/Other Executive

Experian Health is a fantastic partner for us in the revenue cycle space. Their data is saving us...

Apr 2021
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VP/Other Executive

I could call Experian Health at any minute and have executive involvement if I wanted it. We have an...

Apr 2021
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Manager

There are pieces of the system that I don't find as robust as other pieces, but the vendor does a...

Mar 2021
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Manager

The vendor is a big ship, so it takes a while to get things done. A lot depends on having a good...

Mar 2021
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Manager

We tried doing automated authorization with the vendor, but that failed miserably. I haven't found...

Mar 2021
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Director

Experian Health is not as quick to handle support cases as other vendors we work with. The project...

Mar 2021
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Director

Experian Health's training was okay. It wasn't great but it also wasn't terrible. We have frequent...

Mar 2021
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Director

Things have been slow. We were pleased with our other system, and we tried to duplicate what we had,...

Feb 2021
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Director

For estimations, we finally have the piece for registration quality assurance calculating correctly...

Feb 2021
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Director

After a long time, we have made a lot of headway, and some things have changed. But Experian Health...

Feb 2021
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Director

We have had a ticket to fix one little report for a long time. I want one adjustment that could give...

Feb 2021
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CFO

I was extremely pleased with our project manager from Experian Health. That person was our eyes and...

Feb 2021
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CFO

We have been going after point-of-service collections with the vendor, and we have seen significant...

Feb 2021
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CFO

Our team went through a lot of processes and improvements and Experian Health performed better than...

Feb 2021
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Director

I am still having a great experience. We built edits for registration quality assurance (RQA), and...

Feb 2021
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Director

The thing that is missing is the ability to process payments in a seamless way via the system and...

Feb 2021
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Director

We have calls with the vendor every so often just to go over anything that comes up. We can call...

Feb 2021
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Director

The vendor is available. We can call them, and they will get back to us. They let us do things on...

Feb 2021
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Director

We meet with the vendor more often than we need to. We have a call representative who is always...

Feb 2021
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Director

We would absolutely buy this solution again. The vendor is amazing. Losing this solution would be...

Feb 2021
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Director

I love the solution's Power Reporting Portal. We can basically run any kind of report that we need...

Feb 2021
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Director

eCare NEXT is a pretty stable product. When we are checking eligibility, the system has to be up and...

Feb 2021
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Director

There aren't really upgrades or things we have to change in eCare NEXT. The implementation was...

Feb 2021
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Director

eCare NEXT is very easy to use, integrates with our EMR quite well, and makes things seamless for...

Feb 2021
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Director

We have been able to implement the ability to map eligibility responses to payers in eCare NEXT....

Feb 2021
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Director

In terms of the vendor's communication related to downtime, there is a portal that we can use to...

Feb 2021
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Director

eCare NEXT is critical from a denials-prevention strategy. If we can't validate the benefits and...

Feb 2021
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Director

We tried to set up pre-authorization and certification in the system. That doesn't work as well...

Feb 2021
(0)
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Director

Sometimes, giving people the ability to customize things can cause issues. Then some people see...

Feb 2021
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Director

I hope that this solution is not a part of our long-term plans, but it probably is. I want to find...

Feb 2021
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Director

It is harder to find benefit information in this system than it was in the vendor's old system. We...

Feb 2021
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Director

One of our other vendors built a partnership with Experian Health to create an integrated solution....

Feb 2021
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Director

During our implementation, we had someone supporting us, even at 2 a.m. I can't really complain...

Feb 2021
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Director

I keep asking the vendor about things that I should be able to do in the system, but they keep...

Feb 2021
(0)
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Manager

Experian Health does service recovery. If we bring anything to the vendor's attention that they have...

Feb 2021
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Manager

Experian Health doesn't have any training that we have used. We have to put certain things together...

Feb 2021
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Manager

The solution works most of the time. There are some recurring issues that need to be worked out. We...

Feb 2021
(0)
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Manager

Experian Health updates us when things are happening. But the company is growing, and they aren't...

Feb 2021
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VP/Other Executive

We don't really use the user interface in eCare NEXT. Most of the interface is integrated with...

Jan 2021
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VP/Other Executive

Right now, we are using the tool on the front end for coverage discovery. We can run some batches...

Dec 2020
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VP/Other Executive

The product is a little expensive. We definitely pay for what we get. We bought the product through...

Dec 2020
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VP/Other Executive

Experian Health's support is strong. I don't hear much from their executives. During COVID-19, I...

Dec 2020
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Analyst/Coordinator

Experian Health has a coverage manager that scrubs on the front end and checks all the major payers,...

Dec 2020
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Analyst/Coordinator

There are a few categories that factor into why Experian Health misses some insurance on the front...

Dec 2020
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Analyst/Coordinator

On a communication basis, I didn’t have a lot on the front-end process with Experian Health, but I...

Dec 2020
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Analyst/Coordinator

I didn’t see any interruptions with eCare NEXT through COVID-19. We were still getting daily work...

Dec 2020
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Director

We have had some struggles with Experian Health, but we do use the eCare NEXT registration piece....

Oct 2020
(0)
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Director

We did a reboot on some of our reporting with the vendor, and we were very disgruntled with them....

Oct 2020
(0)
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Director

With COVID-19, I haven't seen any change at all with Experian Health. I am not sure what the vendor...

Oct 2020
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Director

For integration with the system, Experian Health does well because we pull insurance information,...

Oct 2020
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Director

I hope that my satisfaction with Experian Health will go up over the next 12 months, and I have...

Oct 2020
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VP/Other Executive

When all of the stars align, Experian Health does great. We struggle whenever those perfect...

Oct 2020
(0)
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VP/Other Executive

I wasn’t here when we went live with Experian Health, but the executives respond better when we call...

Oct 2020
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VP/Other Executive

We have gotten more training, and we finally got Experian Health to put in the real-time...

Oct 2020
(0)
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Analyst/Coordinator

Registration quality alerts are part of the eCare NEXT platform that our registration staff uses to...

Jul 2020
(0)
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Analyst/Coordinator

When we talk about integration, sometimes we get denials or rejections based on a patients'...

Jul 2020
(0)
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Analyst/Coordinator

When people start using the tools, they start seeing areas of improvement. One thing that we have...

Jul 2020
(0)
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Analyst/Coordinator

We have prior authorization, but we have not yet implemented that. COVID-19 has caused us to put the...

Jul 2020
(0)
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Manager

The vendor's tips about claims have been helpful. I like that the system alerts my team, for...

Jul 2020
(0)
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Manager

I like our account manager. That person is very helpful and understanding and goes out of his or her...

Jul 2020
(0)
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Manager

The estimate accuracy is way off. We charge patients too much up front because the estimates are...

Jul 2020
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Manager

Currently, nothing goes back into our registration system. It would be nice if the extended zip code...

Jul 2020
(0)
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VP/Other Executive

In the past, we have had struggles with Experian Health. We had a prior project where we tried to...

Jul 2020
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VP/Other Executive

We typically find issues and then report them to the vendor instead of the vendor identifying issues...

Jul 2020
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VP/Other Executive

I would recommend the vendor. Once the eligibility tool is set up, it is a valuable tool in terms of...

Jul 2020
(0)
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Director

Experian Health is an excellent partner. They are very flexible with their products, and they have...

Jul 2020
(0)
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Director

Experian Health has a product that allows providers to keep pace with changing medical policies from...

Jul 2020
(0)
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Manager

Experian Health has started a user group with basically just Passport Medical Necessity users. We...

Jul 2020
(0)
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VP/Other Executive

The implementation was like any other implementation. There are parts of it that went very well, and...

Jul 2020
(0)
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VP/Other Executive

I have pretty strong feelings about integration. To say that we are integrated can mean a lot of...

Jul 2020
(0)
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VP/Other Executive

The implementation is led by different people depending on the product that we purchase. In terms of...

Jul 2020
(0)
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Director

Experian Health has been a good partner in regard to eligibility access. Everything comes through...

Jun 2020
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Director

Experian Health's executive team has been pretty silent. The executives get involved for a while,...

Jun 2020
(0)
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VP/Other Executive

This year has been a better year for Experian Health and for our relationship with them. I haven’t...

Jun 2020
(0)
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VP/Other Executive

Experian Health has made the product much more accessible for self-management. We have chosen not to...

Jun 2020
(0)
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VP/Other Executive

I haven’t heard any concerns about the system’s eligibility. We have seen some problems with benefit...

Jun 2020
(0)
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VP/Other Executive

Through COVID-19, Experian Health created some really nice features relative to their payment...

Jun 2020
(0)
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VP/Other Executive

Experian Health’s customer service structure has reduced layers of complexity to get errors fixed....

Jun 2020
(0)
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VP/Other Executive

Experian Health turned a corner in terms of customer satisfaction. There were leadership changes,...

Jun 2020
(0)
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VP/Other Executive

Our EMR is actually a much easier tool to use for patient estimation than eCare NEXT. In terms of...

Jun 2020
(0)
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Manager

We use all of the independent websites for payers because the product doesn’t run every single payer...

Jun 2020
(0)
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Manager

The product is not consistent. We have superusers at all of our campuses. Only a few employees use...

Jun 2020
(0)
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Manager

The vendor has been excellent. We had a representative who was amazing, but we had another...

Jun 2020
(0)
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Manager

The product is part of our long-term plans unless issues keep occurring. We wish we would have gone...

Jun 2020
(0)
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Manager

The product constantly kicks us out, and the vendor doesn’t understand why. At certain times, staff...

Jun 2020
(0)
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Manager

The system is very user friendly as long as it is working. Issues happen with every Medicare patient...

Jun 2020
(0)
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Manager

It is hard to score the delivery of new technology when things aren’t working properly in the...

Jun 2020
(0)
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Manager

I am very likely to recommend the product to a peer or friend. The product is super user friendly,...

Jun 2020
(0)
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CIO

The product is great, and our staff members love it. They have been really pleased with the system....

Jun 2020
(0)
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CIO

We are very happy with Experian Health. There isn't anything that we aren't pleased with. The vendor...

Jun 2020
(0)
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CIO

The system works well with our patient accounting system. The Experian Health system launches from...

Jun 2020
(0)
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CIO

All of our vendors have been excellent in relation to COVID-19. I can't say one negative thing about...

Jun 2020
(0)
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Director

eCare NEXT's integration with our hospital billing system is great. The integration works as...

Jun 2020
(0)
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Director

I would like to see Experian Health's client-vendor relationships be enhanced. Experian Health could...

Jun 2020
(0)
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Director

Experian Health has been supportive during the COVID-19 crisis. They have reached out and checked in...

Jun 2020
(0)
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Director

Our sales manager does a great job of not charging for every little thing.

Jun 2020
(0)
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Director

We don't have too much involvement with the vendor's executives. The sales manager that we deal with...

Jun 2020
(0)
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Director

The bells and whistles are some of the biggest things that I like about the product. There is a...

Jun 2020
(0)
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Director

Experian Health's system is embedded in our enterprise system. I can't imagine using another system...

Jun 2020
(0)
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CIO

The system works as promoted. If Experian Health gives us a staff member, we are very transparent...

Jun 2020
(0)
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CIO

The difficult part of answering whether Experian Health keeps all of their promises is that a human...

Jun 2020
(0)
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CIO

The vendor avoids charging for every little thing, but we are very good contract negotiators....

Jun 2020
(0)
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CIO

With our recent upgrade, we are struggling with automating authorizations because that requires a...

Jun 2020
(0)
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CIO

We still have to ask for training. The vendor is good at training. They are good at responding, but...

Jun 2020
(0)
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CIO

We are more proactive than Experian Health. We are innovative, so we push the vendor pretty hard for...

Jun 2020
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CIO

I like the system’s user interface. The functionality is easy, but we always tweak the system....

Jun 2020
(0)
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CIO

Most of our end users find the system to be easy to use. It is a point-and-click system. The vendor...

Jun 2020
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CIO

The vendor definitely supports us. If it weren’t for their executive team, we probably would have...

Jun 2020
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CIO

Driving tangible outcomes goes back to when the implementation team or sales team comes in. We need...

Jun 2020
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CIO

Multiple areas have really streamlined processes even if we can’t put a dollar amount to them. eCare...

Jun 2020
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CIO

I highly recommend the system to others. When I recommend the system, I tell people the honest...

Jun 2020
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CIO

The system needs to be a little bit more automated, and that may be unfair to Experian Health...

Jun 2020
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CIO

During the next 12 months, I think the vendor is going to work really hard so that we will be...

Jun 2020
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Manager

We have issues with the system not giving back the correct estimate or not giving back any estimate...

Jun 2020
(0)
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Manager

If we hadn't hired a consultant to go over the system with us, the system would not be part of our...

Jun 2020
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Manager

There is a part of the program that gives us better benefits and eligibility called Passport Medical...

Jun 2020
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Manager

The system would probably work as promoted if Experian Health had our information loaded correctly....

Jun 2020
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Manager

I would give Experian Health a high rating for executive involvement. The executive that we work...

Jun 2020
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Manager

Experian Health didn't tell us that there was a template for loading our CDM in the way they wanted....

Jun 2020
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Manager

Experian Health could educate us and be more available for questions instead of making us put in...

Jun 2020
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Manager

The product itself is very good. There are things I have learned about recently that make it good,...

Jun 2020
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Manager

I don't talk to the CEO, but our sales representative is pretty high on the list, and that person...

Jun 2020
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Director

The vendor doesn't nickel-and-dime us for anything. The vendor makes improvements to the product,...

Jun 2020
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Director

We have had vendor consultants and managers come in when changes occur to the product....

Jun 2020
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Director

The work queue design takes some time to get used to. Filtering isn't the easiest thing to figure...

Jun 2020
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Director

The vendor is pretty good about delivering new technology. Whether we take advantage of that...

Jun 2020
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Director

We send tickets to online support, and that process is very easy. I don't typically have to call the...

Jun 2020
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Director

We integrated the product and customized it. The vendor didn't charge us a dime for any of our...

Jun 2020
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Manager

Experian Health charges for every single thing. We don't have dedicated support people who can help...

Jun 2020
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Manager

The product truly helps with our process and is a good solution. We don't have many issues that...

Jun 2020
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VP/Other Executive

Experian Health keeps their promises, but the vendor sometimes takes a long time to fulfill them.

Jun 2020
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VP/Other Executive

We are on a subscription model, and Optum contracts very well, so there is no nickel-and-diming.

Jun 2020
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VP/Other Executive

I would think twice before recommending eCare NEXT to a peer or friend. When we deployed eCare NEXT,...

Jun 2020
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VP/Other Executive

We like that eCare NEXT integrates into our EMR, and we like the look of the product. It is modern...

Jun 2020
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Director

The biggest pro with Experian Health is that they truly offer a full suite of products. We can just...

Jun 2020
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Director

In recent years, Experian Health has failed to develop some of their products. They offer a full...

Jun 2020
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Director

Our registrar was using a different tool to read the registration screen and enter patient...

Jun 2020
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VP/Other Executive

Experian Health's product hasn't been successful. They don't have nearly enough payers live to make...

Jun 2020
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VP/Other Executive

I wouldn't buy Experian Health's product again if there were an alternative. The authorization piece...

Jun 2020
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VP/Other Executive

Experian Health hasn't kept all promises. The authorization build that they promised us in the...

Jun 2020
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VP/Other Executive

When we were dissatisfied, Experian Health would give us discounts. I wouldn't say that they charge...

Jun 2020
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VP/Other Executive

The relationship that I have with our account manager at Experian Health is a big benefit. If I have...

Jun 2020
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VP/Other Executive

I think Experian Health has done a lot during the COVID-19 crisis for us, even if they have just...

Jun 2020
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VP/Other Executive

When I enter the coverage in the tool and register a patient, the eligibility tool runs behind the...

Jun 2020
(0)
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VP/Other Executive

The product is very configurable. Having the system read the response and put the information into...

Jun 2020
(0)
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VP/Other Executive

We went live with the automation tool for preauthorization, and we didn’t find that it worked for...

Jun 2020
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VP/Other Executive

There are no promises that I am aware of that Experian Health hasn’t kept, but timing can be an...

May 2020
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VP/Other Executive

Experian Health definitely nickel-and-dimes us. There is a fee associated with everything, and they...

May 2020
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VP/Other Executive

We would like more dedicated project management. When I have worked with other vendors with similar...

May 2020
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VP/Other Executive

We haven’t really used any of Experian Health’s training services recently, but they tend to use a...

May 2020
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VP/Other Executive

In terms of integration and interoperability, the challenge is not eCare NEXT but rather other...

May 2020
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VP/Other Executive

Experian Health can do better with customization. They have a really good product out of the box. It...

May 2020
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VP/Other Executive

Experian Health is very good at developing in-house and acquiring third-party vendors. What is nice...

May 2020
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VP/Other Executive

Experian Health is really good when we need help. They could be better at giving clients direct...

May 2020
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VP/Other Executive

We have had some really good experiences with Experian Health since last year. We have access to...

May 2020
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VP/Other Executive

The eCare NEXT technology helps us achieve outcomes through its use, but I have seen Experian...

May 2020
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VP/Other Executive

In terms of recommending the system to a peer or friend, most of that has to do with pricing. The...

May 2020
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VP/Other Executive

Most of what we use is eligibility. There were things that we didn't know that Experian Health was...

May 2020
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VP/Other Executive

I don't feel like Experian Health makes promises that they can't keep. Their follow-up isn’t always...

May 2020
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Analyst/Coordinator

Experian Health has been very stable, and that really has helped. We have leveraged Experian Health...

May 2020
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Analyst/Coordinator

Our account representatives are very attentive. They are right there and are very supportive and...

May 2020
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Analyst/Coordinator

I don’t see a whole lot of training. The data that I get from our account representatives is very...

May 2020
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Analyst/Coordinator

I really haven’t had a need to get executives involved, but if we do get to that point, our...

May 2020
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Analyst/Coordinator

I don’t know what I don’t know. But I would like to see some enhancements for Coverage Discovery so...

May 2020
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Director

We have had great luck with using Experian Health's tools. I have a dedicated client services...

May 2020
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Director

Experian Health could really improve when it comes to packaging things; they should put things...

May 2020
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Director

Experian Health offers propensity-to-pay insights and the estimated income level based upon...

May 2020
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Director

Experian Health doesn’t push out a lot of upgrades. The implementations have been pretty good. If we...

May 2020
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Analyst/Coordinator

The Experian Health products are decent. I like what they do, and they do things right. Our biggest...

May 2020
(0)
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Analyst/Coordinator

Experian Health tries to be as honest as they can, but there is always something that causes them to...

May 2020
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Analyst/Coordinator

With the COVID-19 crisis, we have to stay open and change how we do business because patient volumes...

May 2020
(0)
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Analyst/Coordinator

Experian Health has a payer alerts application that updates provider manuals when payers make...

May 2020
(0)
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Analyst/Coordinator

From a pricing standpoint, Experian Health has been patient with us and our frustration with the lag...

May 2020
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Analyst/Coordinator

We do all of the training in-house. In the beginning, Experian Health showed us how to use the...

May 2020
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Analyst/Coordinator

Experian Health has made some changes with the support staff. The vendor had some dead weights on...

May 2020
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Director

The go-live is always tricky with any new piece of software, but after a month or two, everyone is...

May 2020
(0)
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Director

One thing that the vendor touts is their great relationships with payers, and that is true overall....

May 2020
(0)
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Director

The vendor sporadically checks in. Whenever I need anything, they are usually Johnny-on-the-spot.

May 2020
(0)
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Director

The vendor initially had some software for canned text that was good, but as billing, insurance, and...

May 2020
(0)
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Director

The vendor has become more flexible, and the software solutions are getting more granular and...

May 2020
(0)
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Director

I like that the vendor has moved to a support model that is relationship-based with an account...

May 2020
(0)
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Director

The vendor charges for every feature, but I wouldn't say that is nickel-and-diming.

May 2020
(0)
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