Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
eCare NEXT Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Analyst/Coordinator
Experian Health is getting better about being proactive. They are making great strides to improve....
Login or Create an Account to see details.
Analyst/Coordinator
We don’t like the per-transaction charges in eCare NEXT. On the front side with eligibility, there...
Login or Create an Account to see details.
Analyst/Coordinator
Experian Health was very accommodating with their training.
Login or Create an Account to see details.
Analyst/Coordinator
The vendor hasn’t really had any new technology, and we have chosen not to implement the things that...
Login or Create an Account to see details.
Analyst/Coordinator
There is just a lack of proactivity from the vendor’s technical teams, especially on the eCare NEXT...
Login or Create an Account to see details.
VP/Other Executive
We have an okay relationship with Experian Health. The issue is just having fast enough turnaround...
Login or Create an Account to see details.
VP/Other Executive
Experian Health’s best product is their claims scrubber. That is their sweet spot. They have...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor could do a better job of communicating with us and keeping us in the loop. Sometimes, the...
Login or Create an Account to see details.
Analyst/Coordinator
If we open a support ticket to fix an issue, then the issue will get fixed, but it will break again...
Login or Create an Account to see details.
Director
We tried to do prior authorizations in eCare NEXT. We did that for a whole year, and it didn't turn...
Login or Create an Account to see details.
Director
We have the Power Reporting portal, and that is phenomenal. It kind of goes with the registration...
Login or Create an Account to see details.
Director
We really like eCare NEXT. It reads our registration screens, so the information is real time. Once...
Login or Create an Account to see details.
Director
The user workflow is very fluid. Once we learn it, we do the same process over and over. That makes...
Login or Create an Account to see details.
Director
We have Experian Coverage Discovery. When it automatically launches inside of eCare Next, it is...
Login or Create an Account to see details.
Director
We have had different account executives over the years, and our current person is very good. They...
Login or Create an Account to see details.
VP/Other Executive
Experian Health could do better on implementations by texting internally first.
Login or Create an Account to see details.
Manager
I just love the functionality where we don’t have to log in to all of the websites individually so...
Login or Create an Account to see details.
Manager
We love the added verification piece in eCare NEXT for all of our psychiatric and self-pay patients...
Login or Create an Account to see details.
Manager
At the very beginning, we were dealing with all of our problems with patient transactions coming in...
Login or Create an Account to see details.
Analyst/Coordinator
eCare NEXT is a great product when it is working the way that it is supposed to. It makes it easy to...
Login or Create an Account to see details.
Analyst/Coordinator
I definitely prefer eCare NEXT over our previous patient access system. eCare NEXT is easier to...
Login or Create an Account to see details.
Analyst/Coordinator
I would like to see a history of changes in eCare NEXT. Our previous system would show us a record...
Login or Create an Account to see details.
Analyst/Coordinator
Some of the answers that Experian Health gives me for the support cases that I open with them are...
Login or Create an Account to see details.
Manager
The implementation for a certain piece of the product went very well. Experian Health let us pilot...
Login or Create an Account to see details.
Manager
We had some issues on the front end. There was a bit of back-and-forth as to whether the product was...
Login or Create an Account to see details.
Manager
Experian Health works really well with us when we make changes with our contract and things like...
Login or Create an Account to see details.
Manager
The product is pretty much straightforward insurance verification. There is no automated process...
Login or Create an Account to see details.
Manager
We are very satisfied with the product. We will move toward doing the back-end pieces because of how...
Login or Create an Account to see details.
Analyst/Coordinator
The account manager who I deal with directly is a very nice person. They are easy to communicate...
Login or Create an Account to see details.
Manager
The only negative thing we have found with eCare NEXT is that it times out, or we have to play with...
Login or Create an Account to see details.
Manager
I just put in a new hire and set them up, and everything seemed fine. They still don’t have the...
Login or Create an Account to see details.
Manager
We want some of the certain particular information from the eligibility transactions in eCare NEXT...
Login or Create an Account to see details.
Director
I would not recommend Experian Health to a friend, nor would I buy from them again. I would be...
Login or Create an Account to see details.
Director
We have meetings with Experian Health ad nauseam, and we hold their feet to the fire. We have been...
Login or Create an Account to see details.
Director
Experian Health could be more proactive and more of a partner. They could let us know what their...
Login or Create an Account to see details.
Director
We would like Experian Health's system to integrate more into our EMR registration system.
Login or Create an Account to see details.
Director
We would like the product to be more intuitive and to operate the way people think it should. Even...
Login or Create an Account to see details.
Director
I have been on calls with Experian Health’s executives when there have been issues. I feel like we...
Login or Create an Account to see details.
Analyst/Coordinator
We are highly satisfied with the real-time eligibility piece in eCare NEXT. Experian Health works...
Login or Create an Account to see details.
Analyst/Coordinator
In terms of improvements for eCare NEXT, I would like to see more information from payers. We have...
Login or Create an Account to see details.
Director
Testing eCare NEXT was rough. We had limitations on testing, so I wasn’t blown away by that. The...
Login or Create an Account to see details.
Director
I work very closely with my Experian Health salesperson, and they are great at communicating. That...
Login or Create an Account to see details.
Manager
eCare NEXT offers us more automation, so more of our business lines are automated compared to what...
Login or Create an Account to see details.
Manager
eCare NEXT is extremely user friendly. The system knows exactly what is wrong with an insurance...
Login or Create an Account to see details.
Manager
From a leadership perspective, the reports that eCare NEXT offers are out of this world. We can very...
Login or Create an Account to see details.
Manager
Right out of the gate, the level of support that we have gotten from Experian Health has been so...
Login or Create an Account to see details.
Analyst/Coordinator
We really like eCare NEXT. Information is easily seen with the color codes. With the insurance...
Login or Create an Account to see details.
Analyst/Coordinator
Our biggest problem with eCare NEXT is that there isn't a test system to work in when there are...
Login or Create an Account to see details.
Analyst/Coordinator
Experian Health has an online specification for training. The vendor is pretty good at training.
Login or Create an Account to see details.
Analyst/Coordinator
I have been working with the system for years, and the vendor has been great at trying to make me...
Login or Create an Account to see details.
Analyst/Coordinator
Years ago, there was a security issue that affected Experian Health's system. For a while after...
Login or Create an Account to see details.
Manager
I wish we had our old product back. Once our organization was acquired by another health system, a...
Login or Create an Account to see details.
Director
Because we must have executive involvement from Experian Health, the executive involvement is pretty...
Login or Create an Account to see details.
Director
Experian Health says that they can do a lot of things. The people talk to the executives, who say...
Login or Create an Account to see details.
Director
I don't think that Experian Health's support is good. The support people usually take a lot longer...
Login or Create an Account to see details.
Director
Experian Health has good responses. The vendor has a lot of insurance plans that we can get...
Login or Create an Account to see details.
Director
Experian Health needs to be more open when they are selling a product. They should make sure that...
Login or Create an Account to see details.
Director
One of our biggest struggles is timeline management for projects. Insurance is constantly changing,...
Login or Create an Account to see details.
Director
Experian Health works with us to identify top hits or information that is missing from our...
Login or Create an Account to see details.
Director
We have upped our meetings with Experian Health, so we meet regularly. It was up to us to conquer a...
Login or Create an Account to see details.
Analyst/Coordinator
From a front-end perspective, eCare NEXT is fantastic. The vendor has a great project implementation...
Login or Create an Account to see details.
Analyst/Coordinator
From a registration perspective, eCare NEXT is pretty integrated. The product literally sits in our...
Login or Create an Account to see details.
Director
The integration between the Experian Health system and our EMR has grown, and the vendors have built...
Login or Create an Account to see details.
Director
Experian Health does insurance verification very well. They have a very good process for...
Login or Create an Account to see details.
Director
We are meeting regularly with an executive team from Experian Health. We had to advocate for that....
Login or Create an Account to see details.
Director
Experian Health has volume-based transactions. We are probably going back to the vendor and saying...
Login or Create an Account to see details.
Director
eCare NEXT is seamless. It is all integrated.
Login or Create an Account to see details.
Director
The vendor keeps trying to sell us authorization things. Everyone is trying to sell authorization...
Login or Create an Account to see details.
Director
We are using eCare NEXT because we were told that it had the slickest interface with our other...
Login or Create an Account to see details.
Director
eCare NEXT is great with eligibility. Experian Health has had an awful lot of work on service...
Login or Create an Account to see details.
VP/Other Executive
I have had a lot of history with Experian Health. They make me very mad some days, and they don't...
Login or Create an Account to see details.
Director
We are just discovering that Experian Health maybe has some training tools that we are interested in...
Login or Create an Account to see details.
Director
We are not doing prior authorizations with Experian Health. We found very little success in that...
Login or Create an Account to see details.
Director
It is somewhat difficult to automate registration. Automatic planning creation and eligibility just...
Login or Create an Account to see details.
Director
If something doesn't look right, we open a ticket, and the support people fix the issue. We have...
Login or Create an Account to see details.
Manager
eCare NEXT integrates very well with our EMR. We haven't had many issues with that integration. When...
Login or Create an Account to see details.
Manager
Experian Health does charge us, but I haven't heard a lot of complaints about that. That tells me...
Login or Create an Account to see details.
Manager
The vendor's training didn't go as well as we had hoped with everything being virtual. The virtual...
Login or Create an Account to see details.
VP/Other Executive
Experian Health is a fantastic partner for us in the revenue cycle space. Their data is saving us...
Login or Create an Account to see details.
VP/Other Executive
I could call Experian Health at any minute and have executive involvement if I wanted it. We have an...
Login or Create an Account to see details.
Manager
There are pieces of the system that I don't find as robust as other pieces, but the vendor does a...
Login or Create an Account to see details.
Manager
The vendor is a big ship, so it takes a while to get things done. A lot depends on having a good...
Login or Create an Account to see details.
Manager
We tried doing automated authorization with the vendor, but that failed miserably. I haven't found...
Login or Create an Account to see details.
Director
Experian Health is not as quick to handle support cases as other vendors we work with. The project...
Login or Create an Account to see details.
Director
Experian Health's training was okay. It wasn't great but it also wasn't terrible. We have frequent...
Login or Create an Account to see details.
Director
Things have been slow. We were pleased with our other system, and we tried to duplicate what we had,...
Login or Create an Account to see details.
Director
For estimations, we finally have the piece for registration quality assurance calculating correctly...
Login or Create an Account to see details.
Director
After a long time, we have made a lot of headway, and some things have changed. But Experian Health...
Login or Create an Account to see details.
Director
We have had a ticket to fix one little report for a long time. I want one adjustment that could give...
Login or Create an Account to see details.
CFO
I was extremely pleased with our project manager from Experian Health. That person was our eyes and...
Login or Create an Account to see details.
CFO
We have been going after point-of-service collections with the vendor, and we have seen significant...
Login or Create an Account to see details.
CFO
Our team went through a lot of processes and improvements and Experian Health performed better than...
Login or Create an Account to see details.
Director
I am still having a great experience. We built edits for registration quality assurance (RQA), and...
Login or Create an Account to see details.
Director
The thing that is missing is the ability to process payments in a seamless way via the system and...
Login or Create an Account to see details.
Director
We have calls with the vendor every so often just to go over anything that comes up. We can call...
Login or Create an Account to see details.
Director
The vendor is available. We can call them, and they will get back to us. They let us do things on...
Login or Create an Account to see details.
Director
We meet with the vendor more often than we need to. We have a call representative who is always...
Login or Create an Account to see details.
Director
We would absolutely buy this solution again. The vendor is amazing. Losing this solution would be...
Login or Create an Account to see details.
Director
I love the solution's Power Reporting Portal. We can basically run any kind of report that we need...
Login or Create an Account to see details.
Director
eCare NEXT is a pretty stable product. When we are checking eligibility, the system has to be up and...
Login or Create an Account to see details.
Director
There aren't really upgrades or things we have to change in eCare NEXT. The implementation was...
Login or Create an Account to see details.
Director
eCare NEXT is very easy to use, integrates with our EMR quite well, and makes things seamless for...
Login or Create an Account to see details.
Director
We have been able to implement the ability to map eligibility responses to payers in eCare NEXT....
Login or Create an Account to see details.
Director
In terms of the vendor's communication related to downtime, there is a portal that we can use to...
Login or Create an Account to see details.
Director
eCare NEXT is critical from a denials-prevention strategy. If we can't validate the benefits and...
Login or Create an Account to see details.
Director
We tried to set up pre-authorization and certification in the system. That doesn't work as well...
Login or Create an Account to see details.
Director
Sometimes, giving people the ability to customize things can cause issues. Then some people see...
Login or Create an Account to see details.
Director
I hope that this solution is not a part of our long-term plans, but it probably is. I want to find...
Login or Create an Account to see details.
Director
It is harder to find benefit information in this system than it was in the vendor's old system. We...
Login or Create an Account to see details.
Director
One of our other vendors built a partnership with Experian Health to create an integrated solution....
Login or Create an Account to see details.
Director
During our implementation, we had someone supporting us, even at 2 a.m. I can't really complain...
Login or Create an Account to see details.
Director
I keep asking the vendor about things that I should be able to do in the system, but they keep...
Login or Create an Account to see details.
Manager
Experian Health does service recovery. If we bring anything to the vendor's attention that they have...
Login or Create an Account to see details.
Manager
Experian Health doesn't have any training that we have used. We have to put certain things together...
Login or Create an Account to see details.
Manager
The solution works most of the time. There are some recurring issues that need to be worked out. We...
Login or Create an Account to see details.
Manager
Experian Health updates us when things are happening. But the company is growing, and they aren't...
Login or Create an Account to see details.
VP/Other Executive
We don't really use the user interface in eCare NEXT. Most of the interface is integrated with...
Login or Create an Account to see details.
VP/Other Executive
Right now, we are using the tool on the front end for coverage discovery. We can run some batches...
Login or Create an Account to see details.
VP/Other Executive
The product is a little expensive. We definitely pay for what we get. We bought the product through...
Login or Create an Account to see details.
VP/Other Executive
Experian Health's support is strong. I don't hear much from their executives. During COVID-19, I...
Login or Create an Account to see details.
Analyst/Coordinator
Experian Health has a coverage manager that scrubs on the front end and checks all the major payers,...
Login or Create an Account to see details.
Analyst/Coordinator
There are a few categories that factor into why Experian Health misses some insurance on the front...
Login or Create an Account to see details.
Analyst/Coordinator
On a communication basis, I didn’t have a lot on the front-end process with Experian Health, but I...
Login or Create an Account to see details.
Analyst/Coordinator
I didn’t see any interruptions with eCare NEXT through COVID-19. We were still getting daily work...
Login or Create an Account to see details.
Director
We have had some struggles with Experian Health, but we do use the eCare NEXT registration piece....
Login or Create an Account to see details.
Director
We did a reboot on some of our reporting with the vendor, and we were very disgruntled with them....
Login or Create an Account to see details.
Director
With COVID-19, I haven't seen any change at all with Experian Health. I am not sure what the vendor...
Login or Create an Account to see details.
Director
For integration with the system, Experian Health does well because we pull insurance information,...
Login or Create an Account to see details.
Director
I hope that my satisfaction with Experian Health will go up over the next 12 months, and I have...
Login or Create an Account to see details.
VP/Other Executive
When all of the stars align, Experian Health does great. We struggle whenever those perfect...
Login or Create an Account to see details.
VP/Other Executive
I wasn’t here when we went live with Experian Health, but the executives respond better when we call...
Login or Create an Account to see details.
VP/Other Executive
We have gotten more training, and we finally got Experian Health to put in the real-time...
Login or Create an Account to see details.
Related Reports View All Reports
Preferences
Related Blogs
#IUseKLASBecause - Marty Paslick