eCare NEXT Commentary
Filtered view: All

Subject Expert
Dustin Cragun
VP of Engagement
KLAS VP of Engagement - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Loyalty, Relationship

We are expanding Experian Health's products across our system. I like the products, but I am not in...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I like that eCare NEXT is an embedded solution within Oracle Health's product, and the upgrades are...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like that communication is fluid between Experian Health and our organization. We have regular...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been working with Experian Health to get something integrated, and it is a relatively light...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I get a regular performance report from Experian Health, and I can look at things like verification...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

With eCare NEXT, I'm meeting my KPIs when it comes to verification eligibility, and I'm exceeding my...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

eCare NEXT allows me access to a high number of different payers for payer eligibility, so I can run...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are some limitations to what eCare NEXT can pull from the payers because payers will report...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

With the eCare NEXT module, Experian Health was here remotely for a while to educate all the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

eCare NEXT is an excellent tool. I just wish it were more proactive at payer changes. If a payer...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

I am looking at AI, robotics, and automation on the revenue cycle side. Everybody claims to have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For executive involvement, we see the same person for all our Experian Health products. There is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have explored the eCare NEXT module and what Experian Health has to offer for prior...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eCare NEXT is integrated with Cerner's system to a certain extent. But that is the only thing we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With ease of use, the volume of things that can be done and insurances that are available is a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eCare NEXT is an excellent platform, but a smaller, rural organization may not have the same needs....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor attempts to keep all their promises. Sometimes developmental timelines or implementations...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I forecast my overall satisfaction will increase because Experian Health is moving to a cloud-based...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty

I use eCare NEXT for my front registration. We have a longstanding agreement contract with Experian...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There are some issues with websites being down, but that is out of Experian Health’s control.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product, Value

When we initially put eCare NEXT in years ago, Experian Health came to our hospital to get us set up...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Experian Health’s preauthorization tool is not working for us. One issue we are having with that is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are still having to tweak things in eCare NEXT a little because when our HIM coders get into an...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We had been opening tickets all the time with Experian Health to fix a certain issue, and it wasn’t...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

eCare NEXT is what I knew when I came into this position. If I could see more solutions that were...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When I run eligibility in eCare NEXT, I can know at first glance when it comes back whether the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The eligibility feature works well for us. When we need to use other sites or methods to verify, we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

I still feel like I'm learning about Experian Health, but I have been fairly happy with them. We...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have a couple of people at Experian Health that I can reach out to if I need something. I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I have not seen any advances from Experian Health that are mind-blowing or game-changing. I have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

For the insurance verification use case, the vendor could work on simplifying the eligibility...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have our own relationship manager who helps us with issues. That person is not the greatest....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

eCare NEXT is great for eligibility. The biggest thing the vendor has going for them is the screen...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, Experian Health is pretty good, and I don't really have any issues. We actually have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My customer liaison from Experian Health is just amazing. They are really good at making sure we are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

eCare NEXT is super easy. The issue is we have to hit a button, and our team doesn't always do that....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With eCare NEXT, patient estimation is a very manual process. Also, Experian Health tells us if...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We haven't done any upgrades for the system for a long time. Right now, our use of eCare NEXT is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't know who Experian Health's executive leaders are anymore. They don't connect with us. If we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We haven't received any recent training for the system. Our end users don't use the system directly....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eCare NEXT is very user friendly. I like that the system has a visual chevron bar. That makes it...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Experian Health does a good job of beautifying information from payers and making that information...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The vendor's patient estimator tool has been a labor of love. To Experian Health's credit, they have...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health has some opportunities around their ticket resolution process and time frames. They...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

I would tell a friend that Experian Health's products are good to some degree, but interested...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Experian Health's web support is great. Sometimes, getting support is a slow process where we wait...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a client relationship manager from Experian Health, and that person tries to be helpful and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I think we are spending way more than we should on Experian Health's system. We went from a system...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Our users aren't happy with eCare NEXT. They aren't always confident that they are getting the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I have open cases with Experian Health. The system's estimations aren't always run through CPT...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The way everything was explained to us by Experian Health was that everything in the system was...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the product, but I don't use it the way other users do. I monitor the system and make sure...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Some users have no problems using the system. They understand it and its alerts, and they know what...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Regarding insurance verification, Experian Health does try to optimize eCare NEXT. They have gone...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

In terms of patient estimations, I think Experian Health could be more assertive in pushing their...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would change the system slowness of eCare NEXT. We experience a lot of slowness with the system....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We have had success with Experian Health. We have been with the vendor for a long time, so we have...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

eCare NEXT is easy to work with because it is integrated with our EHR. eCare NEXT has one page that...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

eCare NEXT doesn't offer submissions yet, but the vendor working on that. As technology changes and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The only issue that I have with eCare NEXT is that anytime we have an issue, we have to send out a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like to have a different way to resequence some of the responses that we get from peers in...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We get a lot of information from the system's responses. Our staff members just need to know how to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Experian Health’s support is responsive. We had some on-site visits where they were able to give us...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I would like more proactiveness from Experian Health. We are patient facing, and we are still...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

In the next year, I don’t see any major or massive things happening with eCare NEXT. A year goes by...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

eCare NEXT doesn't cover all payers, so we still have a difficult time getting through to certain...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Experian Health is a very good partner. They are always looking for innovation. I don't have any...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Experian Health’s ongoing training platform could probably use some help. Since we have been live...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have to remember to launch eCare NEXT based on some of our integration barriers. The barriers are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Experian Health's upgrades for eCare NEXT are good, and they do some unique things for our system....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes, we have trouble getting assistance from the vendor for things, like moving certain fields...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The eCare NEXT product doesn't work right. All I hear from the end users is frustration. My...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The Experian Health sales representatives don't understand or don't take the time to understand what...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We haven’t received quality care from Experian Health as a clinic. I'm not the only person in the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

With Experian, we have had some difficulty getting professional estimates for our physician...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

As far as preauthorizations go, we have had some problems with the build in terms of making sure...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Our integration issues are probably partly due to the age of the EMR that we are on, but eCare NEXT...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

One of our pain points with Experian Health when it comes to patient estimation is the building of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We recently did several go-lives for Experian Health products. One of my issues was that Experian...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our biggest disappointment with eCare NEXT right now is the first of the month when we rerun...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Experian Health’s web support team and relationship manager are always on top of things. Anytime...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

eCare NEXT is very user friendly. Everything is all on one screen. There is limited clicking that we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have been working with a wonderful representative. They are very proactive at getting back to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The only opportunity for improvement in eCare NEXT is NEXT Bar, which is a shortcut for the end user...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health is proactive in terms of customer support and response time. My representative has...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

eCare NEXT is an end-user tool we use to clean up our quality, and we have experienced a high...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I often recommend Experian Health's authentication product. eCare NEXT is a great tool, and it helps...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We use a lot of Experian Health's products, so I feel like they want to keep us. We are an important...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some things could be a little better about the product. The tool works fine, but I feel like there...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

There are a lot of competitors in the space, but I would still choose Experian Health. I have seen...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't think our integration issues are with what the vendor offers. We have to collaborate because...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are in an excellent spot right now with Experian Health. We have built strong relationships with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The only training we had was during the implementation. The vendor essentially gave us the manual...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health does a good job of building relationships with higher-level leaders and following up...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There really hasn't been any ongoing training for eCare NEXT. When I ask for stuff, Experian Health...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I am pretty satisfied with eCare NEXT. Others should know that the information that is supplied via...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

Experian Health is so large. We are a little fish in a big pond, and that brings some challenges....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

With Experian Health, everything is an additional cost. And for training, Experian Health just gives...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

We have an ad hoc search for Coverage Discovery, but we still have not figured out the batch job...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Experian Health did well at understanding our organization's business to see how their tool would...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

With eCare NEXT, we have problems on the first of the month running coverage because of the server...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I wish Experian Health had notices of observation status. I wish that we could submit some clinicals...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

For estimates, I wish Experian Health were more predictive with procedures that are commonly built...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The time it takes to triage one of the tickets in Experian Health’s portal, get it assigned to an...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We struggle with the vendor's support and communication. Support is the biggest challenge that we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system has occasional downtimes, slowdowns, and things like that. The system has more downtime...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

The vendor has some things coming out this year, such as upgrades and new products that sound a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

eCare NEXT works really well. It is nice that it has an integrated option with our registration...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Experian Health sends out notifications about everything when it comes to what they are doing to the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Relationship, Product

The system works as intended. I have used the system for years, and I have always been an advocate...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health works with us to build out everything that we want to integrate into the solution....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health's support has taken a little dip. A lot of my concerns and issues with the system...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With eCare NEXT, there are no interruptions to our processes. We basically attach and map things to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

An opportunity the vendor has is that eCare NEXT doesn't identify out-of-network products when it...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have never had any problems with eCare NEXT's phone and web support. Once we submit something to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We recommend the system often, especially when people tell us about challenges they are having in...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are able to continually improve the system when we see opportunities in the platform. For...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The only problem we have with the system is on our side. The people running the system aren't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We just went through an implementation with the vendor, and it was horrible. It took way longer than...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

eCare NEXT isn't part of our long-term plans. We are condensing down to one vendor's systems, and we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Experian Health has kept all of their promises. If they don't keep their promises, then they will...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Experian Health provided us with training videos, tip sheets, job aids, and things like that. Other...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In terms of integration, Experian Health was very receptive. They realized how things were connected....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles
View All Reports
Related Reports
Performance
KLAS article icon
Patient Access 2021
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.



​