eCare NEXT Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Loyalty
We are considering leaving eCare NEXT because we have just not advanced as far as we would like in...
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Culture
We may have said yes to things in our contract that we didn’t know were going to be potholes....
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Operations, Product
eCare NEXT’s reporting portal through the analytic tool is subpar. There is a lot of room for...
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Relationship
Experian Health 100% relies on their clients to provide feedback to them on how the tools work and...
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Product
eCare NEXT is a very good tool. It is pretty reliable compared to the other tools that I see being...
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Product, Value
We use eCare NEXT for preauthorizations, but we use it very limitedly. eCare NEXT is just not great....
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Value
eCare NEXT is not as reliable as we would like in terms of finding other coverages out there. The...
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Culture, Relationship
I don't know that I get anything new from Experian Health other than payer updates. We don't usually...
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Relationship, Product
eCare NEXT just isn't really giving us timely responses. We only have it set up in a few certain...
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Loyalty, Relationship
We are expanding Experian Health's products across our system. I like the products, but I am not in...
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Operations, Product
I like that eCare NEXT is an embedded solution within Oracle Health's product, and the upgrades are...
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Relationship
I like that communication is fluid between Experian Health and our organization. We have regular...
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Relationship
We have been working with Experian Health to get something integrated, and it is a relatively light...
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Relationship, Product
I get a regular performance report from Experian Health, and I can look at things like verification...
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Value
With eCare NEXT, I'm meeting my KPIs when it comes to verification eligibility, and I'm exceeding my...
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Loyalty, Relationship
eCare NEXT allows me access to a high number of different payers for payer eligibility, so I can run...
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Loyalty, Product
There are some limitations to what eCare NEXT can pull from the payers because payers will report...
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Relationship, Operations
With the eCare NEXT module, Experian Health was here remotely for a while to educate all the...
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Relationship, Product
eCare NEXT is an excellent tool. I just wish it were more proactive at payer changes. If a payer...
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Loyalty, Value
I am looking at AI, robotics, and automation on the revenue cycle side. Everybody claims to have...
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Relationship
For executive involvement, we see the same person for all our Experian Health products. There is...
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Product
We have explored the eCare NEXT module and what Experian Health has to offer for prior...
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Product
eCare NEXT is integrated with Cerner's system to a certain extent. But that is the only thing we...
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Product
With ease of use, the volume of things that can be done and insurances that are available is a...
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Product
eCare NEXT is an excellent platform, but a smaller, rural organization may not have the same needs....
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Relationship
The vendor attempts to keep all their promises. Sometimes developmental timelines or implementations...
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Loyalty
I forecast my overall satisfaction will increase because Experian Health is moving to a cloud-based...
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Culture, Loyalty
I use eCare NEXT for my front registration. We have a longstanding agreement contract with Experian...
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Relationship, Product
There are some issues with websites being down, but that is out of Experian Health’s control.
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Operations, Product, Value
When we initially put eCare NEXT in years ago, Experian Health came to our hospital to get us set up...
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Relationship, Product
Experian Health’s preauthorization tool is not working for us. One issue we are having with that is...
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Product
We are still having to tweak things in eCare NEXT a little because when our HIM coders get into an...
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Relationship
We had been opening tickets all the time with Experian Health to fix a certain issue, and it wasn’t...
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Loyalty
eCare NEXT is what I knew when I came into this position. If I could see more solutions that were...
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Product
When I run eligibility in eCare NEXT, I can know at first glance when it comes back whether the...
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Product
The eligibility feature works well for us. When we need to use other sites or methods to verify, we...
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Culture, Product
I still feel like I'm learning about Experian Health, but I have been fairly happy with them. We...
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Relationship
I have a couple of people at Experian Health that I can reach out to if I need something. I...
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Loyalty, Product
I have not seen any advances from Experian Health that are mind-blowing or game-changing. I have...
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Product
For the insurance verification use case, the vendor could work on simplifying the eligibility...
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Relationship
We have our own relationship manager who helps us with issues. That person is not the greatest....
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Product
eCare NEXT is great for eligibility. The biggest thing the vendor has going for them is the screen...
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Relationship
Overall, Experian Health is pretty good, and I don't really have any issues. We actually have...
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Relationship
My customer liaison from Experian Health is just amazing. They are really good at making sure we are...
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Loyalty, Product
eCare NEXT is super easy. The issue is we have to hit a button, and our team doesn't always do that....
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Product
With eCare NEXT, patient estimation is a very manual process. Also, Experian Health tells us if...
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Product
We haven't done any upgrades for the system for a long time. Right now, our use of eCare NEXT is...
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Relationship
I don't know who Experian Health's executive leaders are anymore. They don't connect with us. If we...
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Operations
We haven't received any recent training for the system. Our end users don't use the system directly....
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Product
eCare NEXT is very user friendly. I like that the system has a visual chevron bar. That makes it...
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Product
Experian Health does a good job of beautifying information from payers and making that information...
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Product, Value
The vendor's patient estimator tool has been a labor of love. To Experian Health's credit, they have...
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Relationship
Experian Health has some opportunities around their ticket resolution process and time frames. They...
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Culture
I would tell a friend that Experian Health's products are good to some degree, but interested...
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Relationship
Experian Health's web support is great. Sometimes, getting support is a slow process where we wait...
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Relationship
We have a client relationship manager from Experian Health, and that person tries to be helpful and...
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Value
I think we are spending way more than we should on Experian Health's system. We went from a system...
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Relationship, Product
Our users aren't happy with eCare NEXT. They aren't always confident that they are getting the...
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Loyalty, Product
I have open cases with Experian Health. The system's estimations aren't always run through CPT...
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Culture
The way everything was explained to us by Experian Health was that everything in the system was...
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Product
I like the product, but I don't use it the way other users do. I monitor the system and make sure...
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Relationship, Operations, Product
Some users have no problems using the system. They understand it and its alerts, and they know what...
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Loyalty, Relationship, Product
Regarding insurance verification, Experian Health does try to optimize eCare NEXT. They have gone...
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Relationship
In terms of patient estimations, I think Experian Health could be more assertive in pushing their...
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Product
I would change the system slowness of eCare NEXT. We experience a lot of slowness with the system....
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Loyalty, Value
We have had success with Experian Health. We have been with the vendor for a long time, so we have...
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Product
eCare NEXT is easy to work with because it is integrated with our EHR. eCare NEXT has one page that...
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Loyalty, Relationship, Product
eCare NEXT doesn't offer submissions yet, but the vendor working on that. As technology changes and...
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Relationship
The only issue that I have with eCare NEXT is that anytime we have an issue, we have to send out a...
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Product
We would like to have a different way to resequence some of the responses that we get from peers in...
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Product
We get a lot of information from the system's responses. Our staff members just need to know how to...
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Relationship
Experian Health’s support is responsive. We had some on-site visits where they were able to give us...
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Relationship, Product
I would like more proactiveness from Experian Health. We are patient facing, and we are still...
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Loyalty
In the next year, I don’t see any major or massive things happening with eCare NEXT. A year goes by...
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Product
eCare NEXT doesn't cover all payers, so we still have a difficult time getting through to certain...
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Relationship
Experian Health is a very good partner. They are always looking for innovation. I don't have any...
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Operations
Experian Health’s ongoing training platform could probably use some help. Since we have been live...
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Product
We have to remember to launch eCare NEXT based on some of our integration barriers. The barriers are...
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Operations, Product
Experian Health's upgrades for eCare NEXT are good, and they do some unique things for our system....
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Relationship
Sometimes, we have trouble getting assistance from the vendor for things, like moving certain fields...
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Product
The eCare NEXT product doesn't work right. All I hear from the end users is frustration. My...
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Culture
The Experian Health sales representatives don't understand or don't take the time to understand what...
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Relationship
We haven’t received quality care from Experian Health as a clinic. I'm not the only person in the...
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Product, Value
With Experian, we have had some difficulty getting professional estimates for our physician...
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Operations, Product
As far as preauthorizations go, we have had some problems with the build in terms of making sure...
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Loyalty, Product
Our integration issues are probably partly due to the age of the EMR that we are on, but eCare NEXT...
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Culture
One of our pain points with Experian Health when it comes to patient estimation is the building of...
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Operations
We recently did several go-lives for Experian Health products. One of my issues was that Experian...
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Product
Our biggest disappointment with eCare NEXT right now is the first of the month when we rerun...
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Loyalty, Relationship
Experian Health’s web support team and relationship manager are always on top of things. Anytime...
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Relationship, Product
eCare NEXT is very user friendly. Everything is all on one screen. There is limited clicking that we...
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Relationship
We have been working with a wonderful representative. They are very proactive at getting back to...
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Product
The only opportunity for improvement in eCare NEXT is NEXT Bar, which is a shortcut for the end user...
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Relationship
Experian Health is proactive in terms of customer support and response time. My representative has...
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Product, Value
eCare NEXT is an end-user tool we use to clean up our quality, and we have experienced a high...
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