Patient Access Commentary

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I don't know whether there's a way for Experian Health to improve. The biggest issue is the error...

Experian Health’s training was exceptional. They came in, and we had all our superusers get trained....

Sometimes the information that comes back from the insurance company is wrong, says the wrong IPA,...

eCare NEXT is user friendly, at least when it's working properly. Upon registration, it launches...

Experian Health provides good customer service. When we open a support case, they're very good. I...

I wish Patient Access had more comprehensive edits surrounding the coordination of benefits baked...

Sometimes there's a little bit of confusion from our front-end staff on the best way to run patient...

Experian is especially fair and transparent with charges. They essentially give us the monthly...

eCare NEXT is great as is, but when leveraged to its fullest extent, it can become the best...

eCARE NEXT is meeting our needs for now. Experian Health is constantly developing new things, and...

The few times I have worked with Experian Health’s support people, they have not been very good. We...

Experian Health's support, ticketing structure, and responsiveness are good. The trainers for eCare...

We do our credit card transactions through eCare NEXT, and we have self-service patients doing their...

We really liked what eCare NEXT could do, and we were excited about certain features, but we had...

Experian Health double-charged us by mistake. But they owned up to that and corrected the situation....

eCare NEXT doesn't identify hospice. Also, with the rollbacks of the marketplace plans, I don't...

Experian Health isn’t good during implementation. They aren't good at double-checking their work, so...

eCare NEXT is as good as the effort we put into it. I have an excellent preservices team, and they...

We are doing quite a bit of work with Experian Health to get to where we need to be with eCare NEXT....

The integration between eCare NEXT and Oracle Health's system makes things very user friendly for...

With price transparency and no surprise billing, a lot of focus is definitely on our estimates....

We've used Experian Health for quite some time. It's good that Experian Health continues to evolve,...

eCare NEXT is easy to use. The team at Experian Health has come on-site and worked with our teams....

Experian Health is an excellent partner. eCare NEXT works for things like patient estimation, but...

eCare NEXT does all the pinging of the payers for us so that we don't have to have somebody waste...

Experian Health gives training on the functionality of the tool and screen navigation, but we still...

Out of all the vendors that we have seen, Experian Health seems to have the most payer connections....

We have problems with performance. We are in the midst of an optimization project because we are...

Experian Health doesn’t integrate well enough. They need to do better. They don't feed the...

We are the happiest we have ever been with the work Experian Health is doing. They talk to us quite...

For people investigating Experian Health, it is important to understand the language differences....

The preauthorization tool in eCare NEXT lacks many common payers, which may not be Experian Health’s...

As much as we overpay for eCare NEXT, it is a necessity, and we get what the vendor said they would...

For verification of insurance, eCare NEXT does a good job. It does what it needs to do. I have...

Experian Health has only two payers that we use live for prior authorizations, so that setup isn't...

There are a lot of emails about slowness and about payers being down with eCare NEXT. I don’t...

With eCare NEXT, there has been a struggle over the years since the implementation with things not...

With Experian Health, I haven’t seen much progress in the support space. I also haven’t seen any new...

With the version of eCare Next that we have, and since we don't have the full enterprise version, we...

Right now, I'm not too happy with Experian Health. A lot of users are having issues with part of the...

I love the system, but I'm the administrator for it. Staff members are normally okay with it. I'm...

With eCare NEXT, there are rules that work across the board for both the hospital and the physician...

We made some changes on the hospital side, so when surgeries are scheduled, if the system that they...

The vendor does regular maintenance, but they don't tell us what the maintenance is. I've learned...

Experian Health continues to meet us where we're at. They are great thought partners. They have come...

I've seen some really great improvements this year with Experian Health's support people. I need...

Experian Health needs to create more training than what they have out there. When we started with...

While eCare NEXT works really well, the vendor has not touched the tool in a long time. It needs a...

Experian Health does have a new system out that I would love to have. Basically, it screens the...

We couldn’t live without eCare NEXT. It has been a great system. Experian Health’s products help us...

Experian Health is an excellent company to work with. It has all been positive. We have been working...

I would caution people considering eCare NEXT about the accuracy of the estimate. The tool seems...

eCare NEXT uses Experian Health’s Contract Manager & Analysis as the source of truth. There are many...

The eCare NEXT tool is what it is, and the vendor hasn't done a lot with it. But we have seen...

Contractual mapping had been a bit of a struggle. That included not necessarily contracts but the...

I feel like I'm part of Experian Health’s team and like they are part of mine. I can't say enough...

I'm a big fan of Experian Health. The number-one thing is their customer service and support. It is...

eCare NEXT is a real-time eligibility tool that gives feedback on the 271 forms that we are...

I don't have all the capabilities in Coverage Discovery; Experian Health has all kinds of other...

We are very satisfied with Experian Health. They are a strong partner. They are responsive when...

With Experian Health, we get what we pay for. eCare NEXT is a strong product, but we are paying for...

The support has gotten a lot better over the years. Experian Health has started to focus more on...

We attend Experian Health’s yearly conference, so they show road maps and things that they are...

The performance of the tool is hit-and-miss. Regarding the payer responses that go through the...

The performance of eCare NEXT around patient estimation depends on whether our profile updates are...

Experian Health really works hard on trying to put some stuff in the training, and we got really...

During the Change Healthcare incident, Experian Health was extremely helpful. We didn’t really miss...

For eCare NEXT, there are still some modules that the patient registration team uses for ongoing...

Experian Health doesn't nickel-and-dime us. We have a pretty fair agreement with them. We have...

Experian Health is really great at ensuring that the system remains up. They communicate if there is...

The system's ease of use is okay. The system is pretty straightforward, but it can be tough to get...

We have had some issues because Experian Health isn't able to get information for our type of...

eCare NEXT can integrate. The vendor also has a website where we can go to search a member, and we...

We have an issue where eCare NEXT keeps going down. That issue is ongoing, and there is fault on...

I am not thrilled with eCare NEXT right now, and I was never really thrilled with it to begin with....

With so much turnover at Experian Health, the person who I am supposed to go to with complaints...

eCare NEXT isn't meeting all of our needs right now. Its medical necessity feature is very good, but...

My experience with eCareNEXT is better now than it has been in the last couple of years. We have...

Experian Health does not keep all their promises. I did not have a good experience with them in...

We have a tiered model with some of our stuff. If we stay within Experian Health's tiers or their...

Some of the functionality of eCare NEXT could be improved. A lot of our payers have benefit-specific...

Experian Health does a decent job on the eligibility portion. We have regular check-ins, at least...

There are often times when things are broken or the insurance information that comes back is...

I am not sure whether I would buy eCare NEXT again. I haven't done a lot of hunting to see what else...

Regarding integration, we have had a few challenges here and there with our partner organizations....

I have looked at a few good-faith estimates. We use eCare NEXT for that a lot. Most of the time, the...

We received training on the vendor's financial assistance and screening product when we first went...

Right now, we have eCare NEXT take all of our self-pay patients, and we run those patients through...

There are issues with eCare NEXT's support. Sometimes, eCare NEXT will pawn their tickets off. eCare...

I like our representative from Experian Health. That individual is a good representative, and they...

The clearinghouse we use has a flat fee, no matter how many times transactions hit. Experian Health...

eCare NEXT's biggest strength is how they display data when something is incorrect. It is almost...

I would like to be able to build custom reports in eCare NEXT the way I used to in our former...

When we were looking at vendors, we did some research on quality assurance, and all roads led back...

eCare NEXT is fairly new to us. We have had some implementation challenges with the postback of the...

We have had an ongoing issue with medical necessity alerts for over a year that still isn’t resolved...

Our Experian Health customer service person sometimes seems overwhelmed, and that has been a...

Experian Health intends to keep all their promises, but there can be challenges, particularly when...

We have some things that we want to do with eCare NEXT, and Experian Health has given us some...

Right now, the patient-estimation tool in eCare NEXT is a little broken in that it requires several...

We don't always get the correct information from our verifications. In terms of our reliance on the...

The product delivers everything we have asked for.

For patient estimation, I would rate eCare NEXT between middle of the road and top of the scale, but...

eCare NEXT is expensive.

I have had a mostly positive experience with Experian Health. They have done a great job of keeping...

I don't talk to Experian Health daily, but I do at least once a quarter. They keep us up-to-date on...

We have expanded our services with Experian Health. As we have gone through that process with them...

When we have an issue or want to do something new with Experian Health, it seems like they are...

We don't get a whole lot of metrics from Experian Health. We don't receive the metrics that we were...

Experian Health's customer service aspect is why eCare NEXT isn't part of our long-term plans. The...

I am happy with what eCare NEXT is doing for patient estimation. I am happy with what we have....

Experian Health definitely supports our integration goals. None of Experian Health's SFTPs or...

eCare NEXT is stable, and it works. It has access to quite a few different payers. eCare NEXT is...

This product is very siloed. When I add an insurance contract and link the new insurance from our...

In a short period of time, we were able to test and create initial rules working with Experian...

Experian Health's service is fast and reliable. The vendor maintains the highest levels of...

I have regular calls with Experian Health. We change the cadence every once in a while, depending on...

Experian Health doesn't charge me for anything that I don't use. On the contrary, when I am over my...

Experian Health keeps all of their promises, with a minor exception. Initially, I had contracted for...