eCare NEXT Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 4:09:09 PM and Model.EvProductId = 79301

Commentary Summary

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Registration quality alerts are part of the eCare NEXT platform that our registration staff uses to...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

When we talk about integration, sometimes we get denials or rejections based on a patients'...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

When people start using the tools, they start seeing areas of improvement. One thing that we have...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We have prior authorization, but we have not yet implemented that. COVID-19 has caused us to put the...

Jul 2020
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Manager

Functionality and Upgrades

The vendor's tips about claims have been helpful. I like that the system alerts my team, for...

Jul 2020
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Manager

Service and Support

I like our account manager. That person is very helpful and understanding and goes out of his or her...

Jul 2020
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Manager

Functionality and Upgrades

The estimate accuracy is way off. We charge patients too much up front because the estimates are...

Jul 2020
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Manager

Functionality and Upgrades

Currently, nothing goes back into our registration system. It would be nice if the extended zip code...

Jul 2020
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VP/Other Executive

Other Observations & Comments

In the past, we have had struggles with Experian Health. We had a prior project where we tried to...

Jul 2020
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VP/Other Executive

Service and Support

We typically find issues and then report them to the vendor instead of the vendor identifying issues...

Jul 2020
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VP/Other Executive

Lessons Learned

I would recommend the vendor. Once the eligibility tool is set up, it is a valuable tool in terms of...

Jul 2020
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Director

Future Outlook

Experian Health is an excellent partner. They are very flexible with their products, and they have...

Jul 2020
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Director

Sales and Contracting

Experian Health has a product that allows providers to keep pace with changing medical policies from...

Jul 2020
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Manager

Implementation and Training

Experian Health has started a user group with basically just Passport Medical Necessity users. We...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The implementation was like any other implementation. There are parts of it that went very well, and...

Jul 2020
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VP/Other Executive

Other Observations & Comments

I have pretty strong feelings about integration. To say that we are integrated can mean a lot of...

Jul 2020
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VP/Other Executive

Other Observations & Comments

The implementation is led by different people depending on the product that we purchase. In terms of...

Jul 2020
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Director

Functionality and Upgrades

Experian Health has been a good partner in regard to eligibility access. Everything comes through...

Jun 2020
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Director

Relationship

Experian Health's executive team has been pretty silent. The executives get involved for a while,...

Jun 2020
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VP/Other Executive

Future Outlook

This year has been a better year for Experian Health and for our relationship with them. I haven’t...

Jun 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Experian Health has made the product much more accessible for self-management. We have chosen not to...

Jun 2020
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VP/Other Executive

Future Outlook

I haven’t heard any concerns about the system’s eligibility. We have seen some problems with benefit...

Jun 2020
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VP/Other Executive

Relationship

Through COVID-19, Experian Health created some really nice features relative to their payment...

Jun 2020
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VP/Other Executive

Service and Support

Experian Health’s customer service structure has reduced layers of complexity to get errors fixed....

Jun 2020
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VP/Other Executive

Service and Support

Experian Health turned a corner in terms of customer satisfaction. There were leadership changes,...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Our EMR is actually a much easier tool to use for patient estimation than eCare NEXT. In terms of...

Jun 2020
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Manager

Functionality and Upgrades

We use all of the independent websites for payers because the product doesn’t run every single payer...

Jun 2020
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Manager

Functionality and Upgrades

The product is not consistent. We have superusers at all of our campuses. Only a few employees use...

Jun 2020
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Manager

Service and Support

The vendor has been excellent. We had a representative who was amazing, but we had another...

Jun 2020
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Manager

Other Observations & Comments

The product is part of our long-term plans unless issues keep occurring. We wish we would have gone...

Jun 2020
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Manager

Functionality and Upgrades

The product constantly kicks us out, and the vendor doesn’t understand why. At certain times, staff...

Jun 2020
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Manager

Functionality and Upgrades

The system is very user friendly as long as it is working. Issues happen with every Medicare patient...

Jun 2020
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Manager

Technology

It is hard to score the delivery of new technology when things aren’t working properly in the...

Jun 2020
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Manager

Service and Support

I am very likely to recommend the product to a peer or friend. The product is super user friendly,...

Jun 2020
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CIO

Functionality and Upgrades

The product is great, and our staff members love it. They have been really pleased with the system....

Jun 2020
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CIO

Service and Support

We are very happy with Experian Health. There isn't anything that we aren't pleased with. The vendor...

Jun 2020
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CIO

Interfacing and Integration

The system works well with our patient accounting system. The Experian Health system launches from...

Jun 2020
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CIO

Service and Support

All of our vendors have been excellent in relation to COVID-19. I can't say one negative thing about...

Jun 2020
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Director

Interfacing and Integration

eCare NEXT's integration with our hospital billing system is great. The integration works as...

Jun 2020
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Director

Relationship

I would like to see Experian Health's client-vendor relationships be enhanced. Experian Health could...

Jun 2020
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Director

Service and Support

Experian Health has been supportive during the COVID-19 crisis. They have reached out and checked in...

Jun 2020
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Director

ROI / Cost (care and feeding)

Our sales manager does a great job of not charging for every little thing.

Jun 2020
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Director

Service and Support

We don't have too much involvement with the vendor's executives. The sales manager that we deal with...

Jun 2020
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Director

Functionality and Upgrades

The bells and whistles are some of the biggest things that I like about the product. There is a...

Jun 2020
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Director

Functionality and Upgrades

Experian Health's system is embedded in our enterprise system. I can't imagine using another system...

Jun 2020
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CIO

Relationship

The system works as promoted. If Experian Health gives us a staff member, we are very transparent...

Jun 2020
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CIO

Relationship

The difficult part of answering whether Experian Health keeps all of their promises is that a human...

Jun 2020
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CIO

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing, but we are very good contract negotiators....

Jun 2020
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CIO

Functionality and Upgrades

With our recent upgrade, we are struggling with automating authorizations because that requires a...

Jun 2020
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CIO

Implementation and Training

We still have to ask for training. The vendor is good at training. They are good at responding, but...

Jun 2020
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CIO

Service and Support

We are more proactive than Experian Health. We are innovative, so we push the vendor pretty hard for...

Jun 2020
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CIO

Functionality and Upgrades

I like the system’s user interface. The functionality is easy, but we always tweak the system....

Jun 2020
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CIO

Functionality and Upgrades

Most of our end users find the system to be easy to use. It is a point-and-click system. The vendor...

Jun 2020
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CIO

Relationship

The vendor definitely supports us. If it weren’t for their executive team, we probably would have...

Jun 2020
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CIO

Other Observations & Comments

Driving tangible outcomes goes back to when the implementation team or sales team comes in. We need...

Jun 2020
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CIO

Functionality and Upgrades

Multiple areas have really streamlined processes even if we can’t put a dollar amount to them. eCare...

Jun 2020
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CIO

Service and Support

I highly recommend the system to others. When I recommend the system, I tell people the honest...

Jun 2020
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CIO

Functionality and Upgrades

The system needs to be a little bit more automated, and that may be unfair to Experian Health...

Jun 2020
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CIO

Future Outlook

During the next 12 months, I think the vendor is going to work really hard so that we will be...

Jun 2020
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Manager

Functionality and Upgrades

We have issues with the system not giving back the correct estimate or not giving back any estimate...

Jun 2020
 Helpful

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Manager

Implementation and Training

If we hadn't hired a consultant to go over the system with us, the system would not be part of our...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

There is a part of the program that gives us better benefits and eligibility called Passport Medical...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system would probably work as promoted if Experian Health had our information loaded correctly....

Jun 2020
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Manager

Relationship

I would give Experian Health a high rating for executive involvement. The executive that we work...

Jun 2020
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Manager

Service and Support

Experian Health didn't tell us that there was a template for loading our CDM in the way they wanted....

Jun 2020
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Manager

Service and Support

Experian Health could educate us and be more available for questions instead of making us put in...

Jun 2020
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Manager

Implementation and Training

The product itself is very good. There are things I have learned about recently that make it good,...

Jun 2020
 Helpful

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Manager

Service and Support

I don't talk to the CEO, but our sales representative is pretty high on the list, and that person...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime us for anything. The vendor makes improvements to the product,...

Jun 2020
 Helpful

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Director

Implementation and Training

We have had vendor consultants and managers come in when changes occur to the product....

Jun 2020
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Director

Functionality and Upgrades

The work queue design takes some time to get used to. Filtering isn't the easiest thing to figure...

Jun 2020
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Director

Technology

The vendor is pretty good about delivering new technology. Whether we take advantage of that...

Jun 2020
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Director

Service and Support

We send tickets to online support, and that process is very easy. I don't typically have to call the...

Jun 2020
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Director

Interfacing and Integration

We integrated the product and customized it. The vendor didn't charge us a dime for any of our...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Experian Health charges for every single thing. We don't have dedicated support people who can help...

Jun 2020
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Manager

Functionality and Upgrades

The product truly helps with our process and is a good solution. We don't have many issues that...

Jun 2020
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VP/Other Executive

Service and Support

Experian Health keeps their promises, but the vendor sometimes takes a long time to fulfill them.

Jun 2020
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VP/Other Executive

Sales and Contracting

We are on a subscription model, and Optum contracts very well, so there is no nickel-and-diming.

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

I would think twice before recommending eCare NEXT to a peer or friend. When we deployed eCare NEXT,...

Jun 2020
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VP/Other Executive

Interfacing and Integration

We like that eCare NEXT integrates into our EMR, and we like the look of the product. It is modern...

Jun 2020
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Director

Functionality and Upgrades

The biggest pro with Experian Health is that they truly offer a full suite of products. We can just...

Jun 2020
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Director

ROI / Cost (care and feeding)

In recent years, Experian Health has failed to develop some of their products. They offer a full...

Jun 2020
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Director

Technology

Our registrar was using a different tool to read the registration screen and enter patient...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Experian Health's product hasn't been successful. They don't have nearly enough payers live to make...

Jun 2020