eCare NEXT Commentary
Filtered view: All
Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
We are expanding Experian Health's products across our system. I like the products, but I am not in...
Login or Create an Account to see details.
Operations, Product
I like that eCare NEXT is an embedded solution within Oracle Health's product, and the upgrades are...
Login or Create an Account to see details.
Relationship
I like that communication is fluid between Experian Health and our organization. We have regular...
Login or Create an Account to see details.
Relationship
We have been working with Experian Health to get something integrated, and it is a relatively light...
Login or Create an Account to see details.
Relationship, Product
I get a regular performance report from Experian Health, and I can look at things like verification...
Login or Create an Account to see details.
Value
With eCare NEXT, I'm meeting my KPIs when it comes to verification eligibility, and I'm exceeding my...
Login or Create an Account to see details.
Loyalty, Relationship
eCare NEXT allows me access to a high number of different payers for payer eligibility, so I can run...
Login or Create an Account to see details.
Loyalty, Product
There are some limitations to what eCare NEXT can pull from the payers because payers will report...
Login or Create an Account to see details.
Relationship, Operations
With the eCare NEXT module, Experian Health was here remotely for a while to educate all the...
Login or Create an Account to see details.
Relationship, Product
eCare NEXT is an excellent tool. I just wish it were more proactive at payer changes. If a payer...
Login or Create an Account to see details.
Loyalty, Value
I am looking at AI, robotics, and automation on the revenue cycle side. Everybody claims to have...
Login or Create an Account to see details.
Relationship
For executive involvement, we see the same person for all our Experian Health products. There is...
Login or Create an Account to see details.
Product
We have explored the eCare NEXT module and what Experian Health has to offer for prior...
Login or Create an Account to see details.
Product
eCare NEXT is integrated with Cerner's system to a certain extent. But that is the only thing we...
Login or Create an Account to see details.
Product
With ease of use, the volume of things that can be done and insurances that are available is a...
Login or Create an Account to see details.
Product
eCare NEXT is an excellent platform, but a smaller, rural organization may not have the same needs....
Login or Create an Account to see details.
Relationship
The vendor attempts to keep all their promises. Sometimes developmental timelines or implementations...
Login or Create an Account to see details.
Loyalty
I forecast my overall satisfaction will increase because Experian Health is moving to a cloud-based...
Login or Create an Account to see details.
Culture, Loyalty
I use eCare NEXT for my front registration. We have a longstanding agreement contract with Experian...
Login or Create an Account to see details.
Relationship, Product
There are some issues with websites being down, but that is out of Experian Health’s control.
Login or Create an Account to see details.
Operations, Product, Value
When we initially put eCare NEXT in years ago, Experian Health came to our hospital to get us set up...
Login or Create an Account to see details.
Relationship, Product
Experian Health’s preauthorization tool is not working for us. One issue we are having with that is...
Login or Create an Account to see details.
Product
We are still having to tweak things in eCare NEXT a little because when our HIM coders get into an...
Login or Create an Account to see details.
Relationship
We had been opening tickets all the time with Experian Health to fix a certain issue, and it wasn’t...
Login or Create an Account to see details.
Loyalty
eCare NEXT is what I knew when I came into this position. If I could see more solutions that were...
Login or Create an Account to see details.
Product
When I run eligibility in eCare NEXT, I can know at first glance when it comes back whether the...
Login or Create an Account to see details.
Product
The eligibility feature works well for us. When we need to use other sites or methods to verify, we...
Login or Create an Account to see details.
Culture, Product
I still feel like I'm learning about Experian Health, but I have been fairly happy with them. We...
Login or Create an Account to see details.
Relationship
I have a couple of people at Experian Health that I can reach out to if I need something. I...
Login or Create an Account to see details.
Loyalty, Product
I have not seen any advances from Experian Health that are mind-blowing or game-changing. I have...
Login or Create an Account to see details.
Product
For the insurance verification use case, the vendor could work on simplifying the eligibility...
Login or Create an Account to see details.
Relationship
We have our own relationship manager who helps us with issues. That person is not the greatest....
Login or Create an Account to see details.
Product
eCare NEXT is great for eligibility. The biggest thing the vendor has going for them is the screen...
Login or Create an Account to see details.
Relationship
Overall, Experian Health is pretty good, and I don't really have any issues. We actually have...
Login or Create an Account to see details.
Relationship
My customer liaison from Experian Health is just amazing. They are really good at making sure we are...
Login or Create an Account to see details.
Loyalty, Product
eCare NEXT is super easy. The issue is we have to hit a button, and our team doesn't always do that....
Login or Create an Account to see details.
Product
With eCare NEXT, patient estimation is a very manual process. Also, Experian Health tells us if...
Login or Create an Account to see details.
Product
We haven't done any upgrades for the system for a long time. Right now, our use of eCare NEXT is...
Login or Create an Account to see details.
Relationship
I don't know who Experian Health's executive leaders are anymore. They don't connect with us. If we...
Login or Create an Account to see details.
Operations
We haven't received any recent training for the system. Our end users don't use the system directly....
Login or Create an Account to see details.
Product
eCare NEXT is very user friendly. I like that the system has a visual chevron bar. That makes it...
Login or Create an Account to see details.
Product
Experian Health does a good job of beautifying information from payers and making that information...
Login or Create an Account to see details.
Product, Value
The vendor's patient estimator tool has been a labor of love. To Experian Health's credit, they have...
Login or Create an Account to see details.
Relationship
Experian Health has some opportunities around their ticket resolution process and time frames. They...
Login or Create an Account to see details.
Culture
I would tell a friend that Experian Health's products are good to some degree, but interested...
Login or Create an Account to see details.
Relationship
Experian Health's web support is great. Sometimes, getting support is a slow process where we wait...
Login or Create an Account to see details.
Relationship
We have a client relationship manager from Experian Health, and that person tries to be helpful and...
Login or Create an Account to see details.
Value
I think we are spending way more than we should on Experian Health's system. We went from a system...
Login or Create an Account to see details.
Relationship, Product
Our users aren't happy with eCare NEXT. They aren't always confident that they are getting the...
Login or Create an Account to see details.
Loyalty, Product
I have open cases with Experian Health. The system's estimations aren't always run through CPT...
Login or Create an Account to see details.
Culture
The way everything was explained to us by Experian Health was that everything in the system was...
Login or Create an Account to see details.
Product
I like the product, but I don't use it the way other users do. I monitor the system and make sure...
Login or Create an Account to see details.
Relationship, Operations, Product
Some users have no problems using the system. They understand it and its alerts, and they know what...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Regarding insurance verification, Experian Health does try to optimize eCare NEXT. They have gone...
Login or Create an Account to see details.
Relationship
In terms of patient estimations, I think Experian Health could be more assertive in pushing their...
Login or Create an Account to see details.
Product
I would change the system slowness of eCare NEXT. We experience a lot of slowness with the system....
Login or Create an Account to see details.
Loyalty, Value
We have had success with Experian Health. We have been with the vendor for a long time, so we have...
Login or Create an Account to see details.
Product
eCare NEXT is easy to work with because it is integrated with our EHR. eCare NEXT has one page that...
Login or Create an Account to see details.
Loyalty, Relationship, Product
eCare NEXT doesn't offer submissions yet, but the vendor working on that. As technology changes and...
Login or Create an Account to see details.
Relationship
The only issue that I have with eCare NEXT is that anytime we have an issue, we have to send out a...
Login or Create an Account to see details.
Product
We would like to have a different way to resequence some of the responses that we get from peers in...
Login or Create an Account to see details.
Product
We get a lot of information from the system's responses. Our staff members just need to know how to...
Login or Create an Account to see details.
Relationship
Experian Health’s support is responsive. We had some on-site visits where they were able to give us...
Login or Create an Account to see details.
Relationship, Product
I would like more proactiveness from Experian Health. We are patient facing, and we are still...
Login or Create an Account to see details.
Loyalty
In the next year, I don’t see any major or massive things happening with eCare NEXT. A year goes by...
Login or Create an Account to see details.
Product
eCare NEXT doesn't cover all payers, so we still have a difficult time getting through to certain...
Login or Create an Account to see details.
Relationship
Experian Health is a very good partner. They are always looking for innovation. I don't have any...
Login or Create an Account to see details.
Operations
Experian Health’s ongoing training platform could probably use some help. Since we have been live...
Login or Create an Account to see details.
Product
We have to remember to launch eCare NEXT based on some of our integration barriers. The barriers are...
Login or Create an Account to see details.
Operations, Product
Experian Health's upgrades for eCare NEXT are good, and they do some unique things for our system....
Login or Create an Account to see details.
Relationship
Sometimes, we have trouble getting assistance from the vendor for things, like moving certain fields...
Login or Create an Account to see details.
Product
The eCare NEXT product doesn't work right. All I hear from the end users is frustration. My...
Login or Create an Account to see details.
Culture
The Experian Health sales representatives don't understand or don't take the time to understand what...
Login or Create an Account to see details.
Relationship
We haven’t received quality care from Experian Health as a clinic. I'm not the only person in the...
Login or Create an Account to see details.
Product, Value
With Experian, we have had some difficulty getting professional estimates for our physician...
Login or Create an Account to see details.
Operations, Product
As far as preauthorizations go, we have had some problems with the build in terms of making sure...
Login or Create an Account to see details.
Loyalty, Product
Our integration issues are probably partly due to the age of the EMR that we are on, but eCare NEXT...
Login or Create an Account to see details.
Culture
One of our pain points with Experian Health when it comes to patient estimation is the building of...
Login or Create an Account to see details.
Operations
We recently did several go-lives for Experian Health products. One of my issues was that Experian...
Login or Create an Account to see details.
Product
Our biggest disappointment with eCare NEXT right now is the first of the month when we rerun...
Login or Create an Account to see details.
Loyalty, Relationship
Experian Health’s web support team and relationship manager are always on top of things. Anytime...
Login or Create an Account to see details.
Relationship, Product
eCare NEXT is very user friendly. Everything is all on one screen. There is limited clicking that we...
Login or Create an Account to see details.
Relationship
We have been working with a wonderful representative. They are very proactive at getting back to...
Login or Create an Account to see details.
Product
The only opportunity for improvement in eCare NEXT is NEXT Bar, which is a shortcut for the end user...
Login or Create an Account to see details.
Relationship
Experian Health is proactive in terms of customer support and response time. My representative has...
Login or Create an Account to see details.
Product, Value
eCare NEXT is an end-user tool we use to clean up our quality, and we have experienced a high...
Login or Create an Account to see details.
Product
I often recommend Experian Health's authentication product. eCare NEXT is a great tool, and it helps...
Login or Create an Account to see details.
Relationship
We use a lot of Experian Health's products, so I feel like they want to keep us. We are an important...
Login or Create an Account to see details.
Product
Some things could be a little better about the product. The tool works fine, but I feel like there...
Login or Create an Account to see details.
Loyalty
There are a lot of competitors in the space, but I would still choose Experian Health. I have seen...
Login or Create an Account to see details.
Product
I don't think our integration issues are with what the vendor offers. We have to collaborate because...
Login or Create an Account to see details.
Relationship
We are in an excellent spot right now with Experian Health. We have built strong relationships with...
Login or Create an Account to see details.
Operations
The only training we had was during the implementation. The vendor essentially gave us the manual...
Login or Create an Account to see details.
Relationship
Experian Health does a good job of building relationships with higher-level leaders and following up...
Login or Create an Account to see details.
Operations
There really hasn't been any ongoing training for eCare NEXT. When I ask for stuff, Experian Health...
Login or Create an Account to see details.
Product, Value
I am pretty satisfied with eCare NEXT. Others should know that the information that is supplied via...
Login or Create an Account to see details.
Culture, Relationship
Experian Health is so large. We are a little fish in a big pond, and that brings some challenges....
Login or Create an Account to see details.
Value
With Experian Health, everything is an additional cost. And for training, Experian Health just gives...
Login or Create an Account to see details.
Operations, Product
We have an ad hoc search for Coverage Discovery, but we still have not figured out the batch job...
Login or Create an Account to see details.
Relationship, Operations
Experian Health did well at understanding our organization's business to see how their tool would...
Login or Create an Account to see details.
Relationship, Product
With eCare NEXT, we have problems on the first of the month running coverage because of the server...
Login or Create an Account to see details.
Relationship, Product
I wish Experian Health had notices of observation status. I wish that we could submit some clinicals...
Login or Create an Account to see details.
Relationship, Product
For estimates, I wish Experian Health were more predictive with procedures that are commonly built...
Login or Create an Account to see details.
Relationship, Product
The time it takes to triage one of the tickets in Experian Health’s portal, get it assigned to an...
Login or Create an Account to see details.
Relationship
We struggle with the vendor's support and communication. Support is the biggest challenge that we...
Login or Create an Account to see details.
Product
The system has occasional downtimes, slowdowns, and things like that. The system has more downtime...
Login or Create an Account to see details.
Loyalty
The vendor has some things coming out this year, such as upgrades and new products that sound a...
Login or Create an Account to see details.
Product
eCare NEXT works really well. It is nice that it has an integrated option with our registration...
Login or Create an Account to see details.
​
Featured Report
Preferences