NetSolutions (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
I left NetSolutions because it just wasn’t for me. It wasn’t working out because I actually had to...
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Product
I like that NetSolutions has a function called eDoc where I can pull all the documents, like the...
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Operations
I don’t think I have ever seen anything for EHR training from Experience Care.
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Product, Value
NetSolutions saves us paper, and it is a good place to find what we need in the EHR easily.
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Product
With NetSolutions, if a resident came in, the front office was able to get to the resident right...
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Product
We have had some issues with NetSolutions when it comes to upgrades that needed to be corrected the...
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Operations
Experience Care has training for the financial side of NetSolutions, but I don’t think they push it...
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Relationship
The support people from Experience Care always answer my questions, but I think Experience Care is shorthanded....
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Product, Value
The electronic billing in NetSolutions is pretty easy. There are a lot of reports in NetSolutions,...
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Product
The physician orders in NetSolutions could be better. There could be more of an ability to use HL7...
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Relationship
The number-one reason I like Experience Care is that they are so quick to respond to us. They are...
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Product
NetSolutions is a lot more stable than it used to be. At this point, Experience Care is pretty much...
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Product, Value
There are certain modules that we want to add to NetSolutions, and those have add-on charges. I...
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Product
Some of NetSolutions is not very user friendly. When we add a new patient, it takes a long time to...
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Relationship
NetSolutions does MDSs well. And when I call Experience Care on rare occasions, they help me at any...
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Product
NetSolutions’ billing has a lot of different layers to it, and Experience Care seems to set up their...
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Product
I would like to not have to go to so many different places to update information in NetSolutions....
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Relationship
The customer service team is great at helping with issues.
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Operations
I wish Experience Care provided some kind of onboarding training for new hires. If we knew what new...
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Product
I have been burned by Experience Care’s upgrades before. NetSolutions is hard to integrate....
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Product
We have been working with the vendor for a while to tie things together to make the system more user...
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Operations, Product
NetSolutions is a confusing program. It takes a lot of training for our nurses to really understand...
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Relationship
The vendor has stepped things up, but we still aren't satisfied with them.
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Value
Experience Care sends us a bill every year, and I don't know whether it is for updates or what, but...
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Relationship
Usually, we find Experience Care’s errors instead of them proactively telling us. If somebody else...
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Operations
Experience Care doesn't do enough training. If we have somebody new, we have to train them. If the...
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Relationship
The vendor’s support people have always been on point. I usually send them an email, and within the...
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Product
In NetSolutions, the medication administration process is very easy. We just have to point and click...
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Product
We would like to be able to pull up different tabs in NetSolutions so that we wouldn't have to go...
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Culture, Relationship
At one point, we made a request to the vendor, and they built it out for us. We didn't have that...
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Product
The product is missing something our facility needs with regard to the care plans and how we have...
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Operations, Product
We can still use the product, but there are small hang-ups that Experience Care didn't catch before...
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Loyalty, Relationship
There are a number of people that I have worked with at the company who are no longer there. I have...
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Operations
I like that Experience Care has been providing a lot of training for users. The staff that I work...
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Value
Experience Care keeps us alert. Whenever there is something wrong with the system, it gets handled...
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Operations
Since Experience Care did our last upgrade, everything has been better than it used to be. I am...
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Product
NetSolutions seems to be the only thing out there that can accommodate our facility in all its...
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Product
The product works, but there are some things that we could work together on to make the product even...
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Relationship
The vendor’s support is usually really good. I usually have somebody that calls me quickly, though I...
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Loyalty, Operations
What we have done so far has been good with training, but we are ready for a little more as we move...
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Relationship
The advice that I would give to a peer is that they should make sure they can integrate the product...
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Relationship
The product is pretty user friendly and easy to access for our staff. The teams from the vendor that...
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Loyalty
We want to start using NetSolutions for more of the documentation pieces. That will be a win. With...
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Relationship
I love the vendor's customer service. Their representatives are awesome. They are very...
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Loyalty
We have had different vendors with different products come in and give us an overview so that we can...
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Culture, Value
The vendor is good about telling us when there is an extra charge for something. If we want them to...
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Loyalty, Relationship
Experience Care has made a few recent upgrades to the system, such as a new user dashboard. They...
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