NetSolutions (LTC) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Product

I have been burned by Experience Care’s upgrades before. NetSolutions is hard to integrate....

Feb 2024
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(0)
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CEO/President

Product

We have been working with the vendor for a while to tie things together to make the system more user...

Jan 2024
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CEO/President

Operations, Product

NetSolutions is a confusing program. It takes a lot of training for our nurses to really understand...

Jan 2024
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CEO/President

Relationship

The vendor has stepped things up, but we still aren't satisfied with them.

Jan 2024
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Manager

Value

Experience Care sends us a bill every year, and I don't know whether it is for updates or what, but...

Dec 2023
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Manager

Relationship

Usually, we find Experience Care’s errors instead of them proactively telling us. If somebody else...

Dec 2023
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Manager

Operations

Experience Care doesn't do enough training. If we have somebody new, we have to train them. If the...

Dec 2023
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Analyst/Coordinator

Relationship

The vendor’s support people have always been on point. I usually send them an email, and within the...

Oct 2023
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Analyst/Coordinator

Product

In NetSolutions, the medication administration process is very easy. We just have to point and click...

Oct 2023
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Analyst/Coordinator

Product

We would like to be able to pull up different tabs in NetSolutions so that we wouldn't have to go...

Oct 2023
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Analyst/Coordinator

Culture, Relationship

At one point, we made a request to the vendor, and they built it out for us. We didn't have that...

Oct 2023
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Nurse

Product

The product is missing something our facility needs with regard to the care plans and how we have...

Oct 2023
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Nurse

Operations, Product

We can still use the product, but there are small hang-ups that Experience Care didn't catch before...

Oct 2023
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Nurse

Loyalty, Relationship

There are a number of people that I have worked with at the company who are no longer there. I have...

Oct 2023
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Nurse

Operations

I like that Experience Care has been providing a lot of training for users. The staff that I work...

Oct 2023
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(0)
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Analyst/Coordinator

Value

Experience Care keeps us alert. Whenever there is something wrong with the system, it gets handled...

Oct 2023
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Analyst/Coordinator

Operations

Since Experience Care did our last upgrade, everything has been better than it used to be. I am...

Oct 2023
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Manager

Product

NetSolutions seems to be the only thing out there that can accommodate our facility in all its...

Sep 2023
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Manager

Product

The product works, but there are some things that we could work together on to make the product even...

Sep 2023
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Manager

Relationship

The vendor’s support is usually really good. I usually have somebody that calls me quickly, though I...

Sep 2023
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VP/Other Executive

Loyalty, Operations

What we have done so far has been good with training, but we are ready for a little more as we move...

Jul 2023
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VP/Other Executive

Relationship

The advice that I would give to a peer is that they should make sure they can integrate the product...

Jul 2023
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VP/Other Executive

Relationship

The product is pretty user friendly and easy to access for our staff. The teams from the vendor that...

Jul 2023
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VP/Other Executive

Loyalty

We want to start using NetSolutions for more of the documentation pieces. That will be a win. With...

Jul 2023
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Analyst/Coordinator

Relationship

I love the vendor's customer service. Their representatives are awesome. They are very...

Jun 2023
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Analyst/Coordinator

Loyalty

We have had different vendors with different products come in and give us an overview so that we can...

Jun 2023
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Analyst/Coordinator

Culture, Value

The vendor is good about telling us when there is an extra charge for something. If we want them to...

Jun 2023
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CEO/President

Loyalty, Relationship

Experience Care has made a few recent upgrades to the system, such as a new user dashboard. They...

May 2023
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Manager

Loyalty, Loyalty, Product, Product

One of the system's major strengths is that it is centered on long-term care. The product was built...

Apr 2023
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Manager

Relationship, Relationship

The vendor is fully immersed and concentrated on finding what long-term care facilities need....

Apr 2023
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Manager

Loyalty, Loyalty, Product, Product

The way that some reports from NetSolutions are canned and exported can make them challenging to...

Apr 2023
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