NetSolutions (LTC)
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Paul Hess
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User Commentary

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Director

Functionality and Upgrades

It is very easy to tab through screens in NetSolutions and keep up a steady flow of keyboard entries...

Jan 2023
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Director

Other Observations & Comments

The product has good checks and balances. It won't let us process things that have errors, and we...

Jan 2023
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Director

Technology

NetSolutions kicks users out about every 10–15 minutes. It has some sort of glitch that forces us to...

Jan 2023
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Director

Functionality and Upgrades

I wish that it were easier to maneuver between facilities in the solution while staying on the same...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

The vendor has another piece for aides to chart in. The point-of-care piece will talk to...

Jan 2023
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Analyst/Coordinator

Service and Support

A lot of times, Experience Care doesn’t know what their upgrades are going to affect. We will find...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The vendor’s eDocuments are not very efficient, especially not in our setting. The new physician...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

NetSolutions is behind the times, especially with our new nurses and HIM staff coming in. Those...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The vendor’s updates should provide solutions to problems rather than patches to previously existing...

Jan 2023
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Analyst/Coordinator

Implementation and Training

When we first started with the product, Experience Care made it seem as though the product wouldn't...

Jan 2023
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Analyst/Coordinator

Service and Support

Whenever we come up with new projects or enhancements that we want in the near future, we will never...

Jan 2023
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Analyst/Coordinator

Service and Support

Experience Care only has a few people that work for them. One of their support people just wants to...

Jan 2023
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Analyst/Coordinator

Service and Support

With tickets, it seems like Experience Care’s customer technology side is not communicating with...

Jan 2023
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Analyst/Coordinator

Implementation and Training

We paid for some education a while back, and it was so rushed and hurried. It wasn't at our pace,...

Jan 2023
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Analyst/Coordinator

Implementation and Training

To make implementations better, the vendor needs to come out with more and more training on any...

Jan 2023
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Analyst/Coordinator

Implementation and Training

For training, the vendor has quick bite videos, which are great, but some of the back-end...

Jan 2023
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Director

Service and Support

The vendor's phone support is great, but we don't use their online support because it can be...

Jan 2023
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Director

Functionality and Upgrades

The system allows us to follow invoices from the beginning to the end and get detailed information...

Jan 2023
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Director

Functionality and Upgrades

I would love to keep the system for payroll, but the vendor needs to improve its time clock...

Jan 2023
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Manager

Relationship

Experience Care seems to be more involved than they were before. I don't know whether there is new...

Dec 2022
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Manager

Win/Loss - Why they were selected (by current clients)

NetSolutions is in the cloud. We recently changed to using the cloud, and that transition was good....

Dec 2022
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Manager

Service and Support

Experience Care is good to work with, and they answer our questions. If we can't figure something...

Dec 2022
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Manager

Relationship

One of the vendor's main people is usually on all the webinars and things like that. So that person...

Dec 2022
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Manager

Functionality and Upgrades

When one of the vendor's upgrades first came out, the system was hard to use. Then Experience Care...

Dec 2022
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Director

Other Observations & Comments

There are good things about Experience Care, and there are not-so-good things. I like the support,...

Dec 2022
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Director

Service and Support

Experience Care’s support team is very good about adjusting any tickets that I call in. The team has...

Dec 2022
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Director

Functionality and Upgrades

Creating a physician’s order has too many steps. The nurses make errors because either there are too...

Dec 2022
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Manager

ROI / Cost

Sometimes, it seems like we are nickel-and-dimed. Experience Care used to bill us once or twice a...

Nov 2022
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Manager

Implementation and Training

The vendor doesn't really have any ongoing training. We can watch some videos, but that is it.

Nov 2022
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Manager

Future Outlook

There are some things that we would like for the vendor to do, but they are not doing those things....

Nov 2022
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Manager

Service and Support

The vendor has good service. They call us back within a day or so.

Nov 2022
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Manager

Relationship

The vendor has new management. The new owners seem to be trying to get the product closer to what...

Nov 2022
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Manager

Relationship

The vendor could work a little closer with some states. We had some trouble billing with Medicaid...

Nov 2022
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Analyst/Coordinator

Service and Support

Getting responses from the vendor is easy, but the resolutions don't often happen on one call. The...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

There was one piece of NetSolutions that we could never get to work. But that was not a major piece....

Nov 2022
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Analyst/Coordinator

Service and Support

The vendor is always easy to work with on integration issues.

Nov 2022
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Manager

Implementation and Training

We don’t receive any ongoing training with Experience Care because the product is not a high-volume...

Oct 2022
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Manager

Functionality and Upgrades

The biggest issue that I have with NetSolutions is that the more that we enter manually into the...

Oct 2022
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Manager

Other Observations & Comments

Experience Care is trying to switch us from what used to be the basic information to an upgraded...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

NetSolutions shuts itself down after a period of time and makes us sign back in and restart...

Oct 2022
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Nurse

Functionality and Upgrades

Every year, the vendor has to do a quick build for CMS requirements. That is a big upgrade that we...

Oct 2022
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Nurse

Functionality and Upgrades

If a peer were to ask me which EMR they should adopt, I would tell them to go with NetSolutions...

Oct 2022
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Nurse

Relationship

The vendor meets with their customers to show us what they are working on and get our input. They...

Oct 2022
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Manager

Functionality and Upgrades

NetSolutions has been an easy tool for our frontline staff to be able to use. Ease of use for our...

Oct 2022
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Manager

Relationship

I would like to see the vendor touch base quarterly or every six months. We just don't have...

Oct 2022
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Manager

Service and Support

Whenever members of our team have issues they need to troubleshoot, our team members are able to get...

Oct 2022
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Manager

Service and Support

I haven't heard that someone has reached out to us to give us a heads-up that something was changing...

Oct 2022
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Manager

Functionality and Upgrades

What we are looking for in our industry is maybe something a little more mobile. Everything we have...

Oct 2022
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Manager

Other Observations & Comments

We are learning about a couple of other products that other organizations are using and are of...

Oct 2022
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VP/Other Executive

Other Observations & Comments

When we first bought NetSolutions, the system had a heavy client/server model in the old-school...

Oct 2022
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VP/Other Executive

Future Outlook

We don't plan to hang around with Experience Care. At this point, the name of the game is to be an...

Oct 2022
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VP/Other Executive

Lessons Learned

NetSolutions was fine when we were limited to skilled nursing. In retrospect, NetSolutions would...

Oct 2022
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VP/Other Executive

Interfacing and Integration

We do a lot of interfaces, and they are very simple. In fact, the interfaces are so simple that I do...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We use the product for its billing side, the admissions discharge and transfer features, and the...

Oct 2022
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Director

Service and Support

If there is ever a glitch or if something happens on the main distribution frame when we audit it, I...

Oct 2022
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Director

Relationship

Experience Care has kept whatever promises they have made to me. If Experience Care knows an upgrade...

Oct 2022
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Director

Functionality and Upgrades

The vendor's main distribution frame software and care plan functions have really cut down on the...

Oct 2022
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Director

Other Observations & Comments

The only training we had from Experience Care was when the software was first installed. There...

Oct 2022
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Director

Implementation and Training

Experience Care offers a lot of training and things if we have time to sit down and go through them....

Sep 2022
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Director

Lessons Learned

There are a lot of systems out there, so I don’t know whether I would buy NetSolutions again. I...

Sep 2022
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Manager

Functionality and Upgrades

In terms of the invoices, the vendor made the functionality a lot better. The steps are a lot...

Sep 2022
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Manager

ROI / Cost

We get our money's worth because other software solutions are more expensive.

Sep 2022
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Manager

ROI / Cost

The product has gotten a lot better compared to what it was when we bought the software. It has a...

Sep 2022
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Manager

ROI / Cost

I asked the vendor for things to improve the software. They have some things, such as eDocuments,...

Sep 2022
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Manager

Relationship

Experience Care has changed ownership four or five times, and the system is changed with each new...

Aug 2022
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Manager

ROI / Cost

Experience Care definitely nickel-and-dimes us; they charge for everything.

Aug 2022
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Manager

Implementation and Training

There isn’t much training from Experience Care unless we pay for it.

Aug 2022
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Future Outlook

Initially, when NetSolutions was implemented, the clinicians didn’t care for several of the modules...

Jun 2022
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Functionality and Upgrades

One thing that the clinicians get frustrated about is when they are making their physician notes and...

Jun 2022
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ROI / Cost

Experience Care has a care metric, but it is only free to those who are hosted by them. I think we...

Jun 2022
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Future Outlook

We are potentially doing an interface from NetSolutions to our retail pharmacy product, and a year...

Jun 2022
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Relationship

Generally, Experience Care is a partner to us. They are a vendor, but they are very helpful. We have...

Jun 2022
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Service and Support

Other than its upgrades, NetSolutions is a very low-maintenance solution. Generally, its upgrades...

Jun 2022
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Functionality and Upgrades

I still use the solution's classic view because it is faster for me. I will be very sad if the...

Jun 2022
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Relationship

The vendor is very responsive. They keep their promises.

Jun 2022
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Functionality and Upgrades

Our biller probably wouldn't purchase NetSolutions' billing part again. They would prefer a more...

Jun 2022
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Functionality and Upgrades

In the past, our billers weren't happy with the solution's one-touch billing feature. However, once...

Jun 2022
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Director

Functionality and Upgrades

There are two places to list vitals when charting in the computer, and putting the measurements in...

Jun 2022
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Director

Functionality and Upgrades

The product is easy to use. We get where we want to go without having to click 14 times. I have...

Jun 2022
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Director

ROI / Cost

Experience Care does charge for an awful lot of things. There are add-ons, but they seem like...

Jun 2022
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Director

Relationship

In terms of what has changed and how to operate the system, the vendor’s communication hasn't been...

Jun 2022
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Nurse

Future Outlook

I would never buy this product again. It is outdated and difficult to navigate.

May 2022
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Nurse

Interfacing and Integration

The vendor charges a lot of money for something that is very difficult to use. We use the product...

May 2022
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Nurse

Implementation and Training

I wish the vendor would notify me when there is an implementation so that I could notify our IT...

May 2022
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Nurse

Functionality and Upgrades

When the vendor upgraded the program, the processes for adding new visits for old patients and...

May 2022
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Nurse

Implementation and Training

Experience Care is a good company, and they make it easy to work with them. The solution is also...

May 2022
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Nurse

Functionality and Upgrades

We primarily use NetSolutions in long-term care. It is a really good solution and also has good...

May 2022
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Nurse

Interfacing and Integration

We don't have integration issues with NetSolutions, but we do have challenges with another vendor in...

May 2022
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Nurse

Implementation and Training

The training is amazing. We get training when something changes or is new, but the other piece is...

May 2022
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Nurse

Service and Support

The support team is excellent. They are timely in solving problems, and the support team gets right...

May 2022
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VP/Other Executive

Service and Support

Experience Care definitely keeps all of their promises. Their service is impeccable, and their...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

NetSolutions is user friendly. It makes it simple for us to interact with the government reporting...

Apr 2022
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VP/Other Executive

Implementation and Training

NetSolutions is such a simple system to work with from the financial side that we haven't needed...

Apr 2022
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Manager

ROI / Cost

Experience Care charges us for every little thing. Every time we pick up the phone and make a...

Mar 2022
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Manager

Functionality and Upgrades

Every single NetSolutions report I look at does not completely have what I need. There is always...

Mar 2022
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Manager

Functionality and Upgrades

We have to jump from screen to screen. We enter a patient's name, and the system holds on to that...

Mar 2022
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Manager

Functionality and Upgrades

I have been using NetSolutions for quite some time. When there are upgrades, the programmers don't...

Mar 2022
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VP/Other Executive

Implementation and Training

Experience Care does monthly webinars and has user groups for everybody. The vendor seems to have a...

Mar 2022
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VP/Other Executive

Other Observations & Comments

We can push census messages to NetSolutions, but getting the integration was painful. We are unsure...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

With NetSolutions, from what I am told, our users get the information they need. From their...

Mar 2022
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VP/Other Executive

Future Outlook

The system is fine. It was easy for our staff to learn. I don't think that we had technical issues,...

Feb 2022
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VP/Other Executive

Lessons Learned

The problem we had with NetSolutions was our problem. We only used half of the system. Our...

Feb 2022
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