NetSolutions (LTC)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
It is very easy to tab through screens in NetSolutions and keep up a steady flow of keyboard entries...
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Other Observations & Comments
The product has good checks and balances. It won't let us process things that have errors, and we...
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Technology
NetSolutions kicks users out about every 10–15 minutes. It has some sort of glitch that forces us to...
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Functionality and Upgrades
I wish that it were easier to maneuver between facilities in the solution while staying on the same...
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Interfacing and Integration
The vendor has another piece for aides to chart in. The point-of-care piece will talk to...
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Service and Support
A lot of times, Experience Care doesn’t know what their upgrades are going to affect. We will find...
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Functionality and Upgrades
The vendor’s eDocuments are not very efficient, especially not in our setting. The new physician...
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Functionality and Upgrades
NetSolutions is behind the times, especially with our new nurses and HIM staff coming in. Those...
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Functionality and Upgrades
The vendor’s updates should provide solutions to problems rather than patches to previously existing...
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Implementation and Training
When we first started with the product, Experience Care made it seem as though the product wouldn't...
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Service and Support
Whenever we come up with new projects or enhancements that we want in the near future, we will never...
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Service and Support
Experience Care only has a few people that work for them. One of their support people just wants to...
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Service and Support
With tickets, it seems like Experience Care’s customer technology side is not communicating with...
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Implementation and Training
We paid for some education a while back, and it was so rushed and hurried. It wasn't at our pace,...
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Implementation and Training
To make implementations better, the vendor needs to come out with more and more training on any...
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Implementation and Training
For training, the vendor has quick bite videos, which are great, but some of the back-end...
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Service and Support
The vendor's phone support is great, but we don't use their online support because it can be...
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Functionality and Upgrades
The system allows us to follow invoices from the beginning to the end and get detailed information...
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Functionality and Upgrades
I would love to keep the system for payroll, but the vendor needs to improve its time clock...
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Relationship
Experience Care seems to be more involved than they were before. I don't know whether there is new...
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Win/Loss - Why they were selected (by current clients)
NetSolutions is in the cloud. We recently changed to using the cloud, and that transition was good....
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Service and Support
Experience Care is good to work with, and they answer our questions. If we can't figure something...
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Relationship
One of the vendor's main people is usually on all the webinars and things like that. So that person...
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Functionality and Upgrades
When one of the vendor's upgrades first came out, the system was hard to use. Then Experience Care...
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Other Observations & Comments
There are good things about Experience Care, and there are not-so-good things. I like the support,...
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Service and Support
Experience Care’s support team is very good about adjusting any tickets that I call in. The team has...
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Functionality and Upgrades
Creating a physician’s order has too many steps. The nurses make errors because either there are too...
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ROI / Cost
Sometimes, it seems like we are nickel-and-dimed. Experience Care used to bill us once or twice a...
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Implementation and Training
The vendor doesn't really have any ongoing training. We can watch some videos, but that is it.
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Future Outlook
There are some things that we would like for the vendor to do, but they are not doing those things....
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Service and Support
The vendor has good service. They call us back within a day or so.
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Relationship
The vendor has new management. The new owners seem to be trying to get the product closer to what...
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Relationship
The vendor could work a little closer with some states. We had some trouble billing with Medicaid...
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Service and Support
Getting responses from the vendor is easy, but the resolutions don't often happen on one call. The...
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Functionality and Upgrades
There was one piece of NetSolutions that we could never get to work. But that was not a major piece....
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Service and Support
The vendor is always easy to work with on integration issues.
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Implementation and Training
We don’t receive any ongoing training with Experience Care because the product is not a high-volume...
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Functionality and Upgrades
The biggest issue that I have with NetSolutions is that the more that we enter manually into the...
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Other Observations & Comments
Experience Care is trying to switch us from what used to be the basic information to an upgraded...
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Functionality and Upgrades
NetSolutions shuts itself down after a period of time and makes us sign back in and restart...
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Functionality and Upgrades
Every year, the vendor has to do a quick build for CMS requirements. That is a big upgrade that we...
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Functionality and Upgrades
If a peer were to ask me which EMR they should adopt, I would tell them to go with NetSolutions...
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Relationship
The vendor meets with their customers to show us what they are working on and get our input. They...
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Functionality and Upgrades
NetSolutions has been an easy tool for our frontline staff to be able to use. Ease of use for our...
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Relationship
I would like to see the vendor touch base quarterly or every six months. We just don't have...
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Service and Support
Whenever members of our team have issues they need to troubleshoot, our team members are able to get...
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Service and Support
I haven't heard that someone has reached out to us to give us a heads-up that something was changing...
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Functionality and Upgrades
What we are looking for in our industry is maybe something a little more mobile. Everything we have...
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Other Observations & Comments
We are learning about a couple of other products that other organizations are using and are of...
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Other Observations & Comments
When we first bought NetSolutions, the system had a heavy client/server model in the old-school...
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Future Outlook
We don't plan to hang around with Experience Care. At this point, the name of the game is to be an...
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Lessons Learned
NetSolutions was fine when we were limited to skilled nursing. In retrospect, NetSolutions would...
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Interfacing and Integration
We do a lot of interfaces, and they are very simple. In fact, the interfaces are so simple that I do...
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Functionality and Upgrades
We use the product for its billing side, the admissions discharge and transfer features, and the...
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Service and Support
If there is ever a glitch or if something happens on the main distribution frame when we audit it, I...
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Relationship
Experience Care has kept whatever promises they have made to me. If Experience Care knows an upgrade...
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Functionality and Upgrades
The vendor's main distribution frame software and care plan functions have really cut down on the...
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Other Observations & Comments
The only training we had from Experience Care was when the software was first installed. There...
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Implementation and Training
Experience Care offers a lot of training and things if we have time to sit down and go through them....
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Lessons Learned
There are a lot of systems out there, so I don’t know whether I would buy NetSolutions again. I...
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Functionality and Upgrades
In terms of the invoices, the vendor made the functionality a lot better. The steps are a lot...
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ROI / Cost
We get our money's worth because other software solutions are more expensive.
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ROI / Cost
The product has gotten a lot better compared to what it was when we bought the software. It has a...
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ROI / Cost
I asked the vendor for things to improve the software. They have some things, such as eDocuments,...
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Relationship
Experience Care has changed ownership four or five times, and the system is changed with each new...
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ROI / Cost
Experience Care definitely nickel-and-dimes us; they charge for everything.
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Implementation and Training
There isn’t much training from Experience Care unless we pay for it.
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Future Outlook
Initially, when NetSolutions was implemented, the clinicians didn’t care for several of the modules...
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Functionality and Upgrades
One thing that the clinicians get frustrated about is when they are making their physician notes and...
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ROI / Cost
Experience Care has a care metric, but it is only free to those who are hosted by them. I think we...
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Future Outlook
We are potentially doing an interface from NetSolutions to our retail pharmacy product, and a year...
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Relationship
Generally, Experience Care is a partner to us. They are a vendor, but they are very helpful. We have...
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Service and Support
Other than its upgrades, NetSolutions is a very low-maintenance solution. Generally, its upgrades...
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Functionality and Upgrades
I still use the solution's classic view because it is faster for me. I will be very sad if the...
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Relationship
The vendor is very responsive. They keep their promises.
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Functionality and Upgrades
Our biller probably wouldn't purchase NetSolutions' billing part again. They would prefer a more...
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Functionality and Upgrades
In the past, our billers weren't happy with the solution's one-touch billing feature. However, once...
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Functionality and Upgrades
There are two places to list vitals when charting in the computer, and putting the measurements in...
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Functionality and Upgrades
The product is easy to use. We get where we want to go without having to click 14 times. I have...
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ROI / Cost
Experience Care does charge for an awful lot of things. There are add-ons, but they seem like...
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Relationship
In terms of what has changed and how to operate the system, the vendor’s communication hasn't been...
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Future Outlook
I would never buy this product again. It is outdated and difficult to navigate.
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Interfacing and Integration
The vendor charges a lot of money for something that is very difficult to use. We use the product...
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Implementation and Training
I wish the vendor would notify me when there is an implementation so that I could notify our IT...
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Functionality and Upgrades
When the vendor upgraded the program, the processes for adding new visits for old patients and...
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Implementation and Training
Experience Care is a good company, and they make it easy to work with them. The solution is also...
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Functionality and Upgrades
We primarily use NetSolutions in long-term care. It is a really good solution and also has good...
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Interfacing and Integration
We don't have integration issues with NetSolutions, but we do have challenges with another vendor in...
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Implementation and Training
The training is amazing. We get training when something changes or is new, but the other piece is...
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Service and Support
The support team is excellent. They are timely in solving problems, and the support team gets right...
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Service and Support
Experience Care definitely keeps all of their promises. Their service is impeccable, and their...
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Functionality and Upgrades
NetSolutions is user friendly. It makes it simple for us to interact with the government reporting...
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Implementation and Training
NetSolutions is such a simple system to work with from the financial side that we haven't needed...
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ROI / Cost
Experience Care charges us for every little thing. Every time we pick up the phone and make a...
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Functionality and Upgrades
Every single NetSolutions report I look at does not completely have what I need. There is always...
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Functionality and Upgrades
We have to jump from screen to screen. We enter a patient's name, and the system holds on to that...
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Functionality and Upgrades
I have been using NetSolutions for quite some time. When there are upgrades, the programmers don't...
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Implementation and Training
Experience Care does monthly webinars and has user groups for everybody. The vendor seems to have a...
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Other Observations & Comments
We can push census messages to NetSolutions, but getting the integration was painful. We are unsure...
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Functionality and Upgrades
With NetSolutions, from what I am told, our users get the information they need. From their...
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Future Outlook
The system is fine. It was easy for our staff to learn. I don't think that we had technical issues,...
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Lessons Learned
The problem we had with NetSolutions was our problem. We only used half of the system. Our...
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