FinThrive Analyze Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
We have had a handful of different account managers assigned to us because of their attrition. That...
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Relationship
It isn't so much that FinThrive Analyze is a bad product. The issue is that the vendor's support is...
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Relationship
FinThrive Analyze's functionality is broken. If there is an issue with files not loading or a file...
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Relationship
FinThrive keeps their promises because FinThrive Analyze is a product that we have access to and can...
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Relationship, Product
When FinThrive Analyze works, it is pretty easy to use, understand, and maintain. The problem is...
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Relationship, Operations
FinThrive doesn't do a very good job of educating me to become self-sufficient. Even without telling...
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Relationship
FinThrive's actual insights are more or less from self-service reporting. The vendor provided us...
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Product
To me, our core EHR vendor's primary gap is that they more or less send out a report at the end of...
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Value
I don't think that FinThrive nickel-and-dimes us. FinThrive Analyze isn't terribly expensive. Maybe...
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Product
We have used FinThrive Analyze for some time. Our revenue cycle folks use the system for their...
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Loyalty, Operations
The implementation with FinThrive Analyze was good. It is such a new product that it is still being...
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Loyalty, Product
FinThrive Analyze is easy to use, but some of the report building is complicated. It uses Power BI,...
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Relationship
FinThrive’s executive involvement has been pretty good; they will come on-site.
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Product
FinThrive Analyze really homes in on where opportunities are by looking at variances. The variances...
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Product
FinThrive Analyze basically provides reports that show what happened with claims and collections,...
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Relationship, Product
I am pretty satisfied with the work FinThrive does, but they could also do better. What I'm not...
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Relationship
Our client executive is very engaged. We have a call regularly. If I send an email, this person...
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Operations
FinThrive could beef up their training and give guidelines. As of right now, they don't have much....
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Relationship, Product
The big thing FinThrive needs to work on is proactive communication about upgrades and projects...
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Loyalty, Relationship
We have dozens of requests sitting with FinThrive for enhancements, but we expect to see those...
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Relationship
Normally, FinThrive’s support mechanism is very good, but over the holidays, they didn't do a good...
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Product
I really like the ease of creating reports on the fly; that is the best quality of FinThrive...
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Product
I would love to see more automation around report generation, such as scheduling reports to be...
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