FinThrive Analyze Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Loyalty
I would not go with FinThrive again. That is why we made the choice to replace a lot of their...
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Operations, Product
The implementation of LLMs or algorithms that assess a broad scope of 837 and 835 data, along with...
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Relationship
FinThrive has a ticketing system, which I do not like, but it is typically easy. I call my...
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Operations
FinThrive is highly flexible with training. They have out-of-the-box stuff and self-service stuff,...
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Loyalty
We really like the solution, and we are looking forward to exclusively using FinThrive Analyze.
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Relationship, Product
FinThrive seems to always have data issues with the solution being down or files not coming in, so...
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Product
What is really missing from FinThrive Analyze is being able to see the difference between the...
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Product
It is very easy to identify areas of opportunity in FinThrive Analyze's data, graphs, and charts. I...
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Loyalty, Product
With the new functionality that we are going to have in FinThrive’s contract management system, I...
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Culture, Relationship
The salesperson says the system will do something, and the product ends up not doing that. FinThrive...
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Relationship, Product
I have had problems in the system, but I don’t most of the time. FinThrive has been very responsive...
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Relationship
If there is a planned outage, FinThrive posts that, and they tell us about that. That is not a...
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Relationship
When I get somebody from the helpline, they usually can do whatever needs to be done on the back end...
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Product
FinThrive doesn't provide us with source data, so if we don't have data going in that is accurate,...
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Operations
FinThrive doesn't really offer training for the system. They could do better with that.
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Relationship, Product
We had a few hiccups in our data, but that wasn't FinThrive's fault. I believe that FinThrive...
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Relationship, Product
When things are changing in our market, whether that may be for our government payers or for market...
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Product
FinThrive has some analytics tools, but those are add-on features. Being able to log into the system...
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Relationship, Product
FinThrive has come a long way to help us. We were struggling with the product, and they stepped in....
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Value
If we were to net down A/R or things like that to push files back, there would be an implementation...
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Product
We like the system's reliability. As long as our data feeds have been functional, we have never had...
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Product
FinThrive Analyze's success is that it can highlight opportunities that exist, such as edits that...
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Product, Value
FinThrive Analyze will give us the information for what we need to do and how we take things back,...
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Loyalty, Product
With FinThrive Analyze, we are able to pipe into the back-end data through an SQL server, and we can...
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Culture, Value
FinThrive has been fair on billing. I would say they have given us some concessions on pricing, and...
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Product
I wasn't around for the initial promises. If we are judging FinThrive just on their out-of-the-box...
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Relationship
FinThrive’s ticketing system is fine. FinThrive is attentive, and they respond in a timely manner...
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Product
We are still unearthing issues in FinThrive Analyze, and that is going to happen with any system....
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Product
We use the tool, but FinThrive doesn't really come to us with a lot of insights per se. They are...
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Relationship
FinThrive hasn’t been a bad partner per se. There have just been a lot of roadblocks. It is not that...
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Product
It isn't fair to say FinThrive Analyze doesn't meet all our needs. It meets a lot of our needs. We...
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Operations
FinThrive is knowledgeable of their system, and their system can do what we need it to do. We have...
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Product, Value
With FinThrive Analyze, we are able to answer some questions as they arise for folks, but we are...
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Operations
FinThrive’s training is okay. The vendor is knowledgeable of their own product and willing to come...
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Product
We have seen some nice, good progress with FinThrive Analyze, and there have been some nice...
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Product
Sometimes, the insights from the solution don't feel actionable. There is a lot of data, and a lot...
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Operations, Value
The vendor does avoid unexpected costs for the most part. Even when we had some development requests...
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Product
The product’s reliability is a little questionable with FinThrive Analyze. We have lots of outages....
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