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FinThrive Analyze Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

FinThrive is always adding new modules and offerings that we haven't purchased. However, we haven't...

Comment Tone Negative
Pillars Culture, Loyalty, Value
Evaluation Unrated

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Manager

FinThrive and our organization kind of wore each other out, and we essentially went our separate...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

FinThrive shuffled us around between different teams and project managers so many times. It always...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Our biggest gap with FinThrive Analyze was on the ETL side, specifically issues around data...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We are able to make very quick contact for support. FinThrive communicates and helps with escalation...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

FinThrive Analyze has a lot of capability that we utilize that makes our job a lot more efficient....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

The product is used heavily for denial tracking, payer-trend analysis, and monitoring of billing...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The data requires manual analysis and operational knowledge to implement improvements.

Comment Tone Neutral
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have been utilizing FinThrive for the price transparency machine-readable files (PT MRFs), which...

Comment Tone Neutral
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

We use FinThrive Analyze for accurate, payer-specific allowable amounts, or expected payments, which...

Comment Tone Neutral
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

I struggle with FinThrive Analyze, so hopefully FinThrive will come up with a one-on-one training...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

FinThrive notifies us if there are any issues out there. Whenever I have had issues with them, they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I haven't seen a lot of new innovation with FinThrive Analyze. FinThrive communicates changes that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

FinThrive Analyze has a lot of dashboards, and the dashboards are pretty user friendly. We can have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I'm very happy with FinThrive’s training program and their professional training. They reach out...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

FinThrive Analyze is a newer tool with FinThrive that we have been utilizing. There are some...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

FinThrive Analyze is not part of my long-term plans. It is analyzing my contracts. I can do some...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

I would buy FinThrive Analyze again. We are using it for government contracting with success. There...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

FinThrive provides assistance when we run into any difficulties pulling the data we need. I work...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

FinThrive Analyze is a central location to pull my reports for all my facilities. I can just switch...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The support from FinThrive is kind of a mixed bag. There are times when the support people are...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I don't think there is really anything missing from the solution. Generally speaking, the reporting...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

FinThrive delivers actionable insights by responding to tickets and meeting regularly with part of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

FinThrive is very much invested in trying to make everything work for us. We have a multitude of...

Comment Tone Positive
Pillars Culture, Loyalty, Relationship, Product
Evaluation Unrated

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Director

I would not go with FinThrive again. That is why we made the choice to replace a lot of their...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

The implementation of LLMs or algorithms that assess a broad scope of 837 and 835 data, along with...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

FinThrive has a ticketing system, which I do not like, but it is typically easy. I call my...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

FinThrive is highly flexible with training. They have out-of-the-box stuff and self-service stuff,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We really like the solution, and we are looking forward to exclusively using FinThrive Analyze.

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

FinThrive seems to always have data issues with the solution being down or files not coming in, so...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

What is really missing from FinThrive Analyze is being able to see the difference between the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

It is very easy to identify areas of opportunity in FinThrive Analyze's data, graphs, and charts. I...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

With the new functionality that we are going to have in FinThrive’s contract management system, I...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The salesperson says the system will do something, and the product ends up not doing that. FinThrive...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

I have had problems in the system, but I don’t most of the time. FinThrive has been very responsive...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

If there is a planned outage, FinThrive posts that, and they tell us about that. That is not a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

When I get somebody from the helpline, they usually can do whatever needs to be done on the back end...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

FinThrive doesn't provide us with source data, so if we don't have data going in that is accurate,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

FinThrive doesn't really offer training for the system. They could do better with that.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We had a few hiccups in our data, but that wasn't FinThrive's fault. I believe that FinThrive...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

When things are changing in our market, whether that may be for our government payers or for market...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

FinThrive has some analytics tools, but those are add-on features. Being able to log into the system...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

FinThrive has come a long way to help us. We were struggling with the product, and they stepped in....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

If we were to net down A/R or things like that to push files back, there would be an implementation...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

We like the system's reliability. As long as our data feeds have been functional, we have never had...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

FinThrive Analyze's success is that it can highlight opportunities that exist, such as edits that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

FinThrive Analyze will give us the information for what we need to do and how we take things back,...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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