CDM Master Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Director

Operations, Product

We get notified via CDM Master when we log on to tell us that upgrades are here. If we want to read...

Jul 2025
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Director

Product

With FinThrive, we get what they promise. There is always room for improvement, but I can never cite...

Jul 2025
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Director

Relationship

I would rate FinThrive’s different systems differently. If we were talking about cost, I would give...

Jul 2025
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Director

Relationship

I have met with FinThrive a couple of times recently, and they came in and showed us some things....

Jul 2025
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Analyst/Coordinator

Operations

FinThrive definitely reaches out to us. They tell us about everything. If there is an issue with the...

Jun 2025
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Analyst/Coordinator

Product

CDM Master is easy to use, and it works pretty well for us until the vendor does an upgrade. For...

Jun 2025
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Manager

Loyalty

We are going to get an upgrade on the knowledge-source tool in CDM Master because I can only access...

May 2025
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Manager

Relationship

The last little while, FinThrive has been coming to visit us pretty regularly, and they have set up...

May 2025
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Manager

Product

CDM Master needs a feature for when we have a mapping issue, because I will get dinged on a charge...

May 2025
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VP/Other Executive

Product

We have brought some functionality to FinThrive’s attention; we are lacking it, and it should be...

May 2025
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VP/Other Executive

Operations

I have recommended FinThrive. Also, their training rates at the top of the scale. I had some new...

May 2025
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VP/Other Executive

Loyalty, Relationship, Product

We just started subscribing to FinThrive’s data on supply sources, so that has been very helpful to...

May 2025
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VP/Other Executive

Product

I love the automation in CDM Master. When I came on board, our organization wasn't utilizing CDM...

May 2025
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VP/Other Executive

Relationship

FinThrive could improve their support by answering in a timely fashion and being consistent with...

May 2025
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VP/Other Executive

Relationship, Operations

FinThrive is responsive to us from an upgrade standpoint. During our implementations with FinThrive,...

Apr 2025
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VP/Other Executive

Relationship

FinThrive is very good at meeting with us. We have regularly scheduled meetings with them. They are...

Apr 2025
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Director

Product, Value

CDM Master helps us to manage our CDM, and we are able to look at what is going on at a high level...

Apr 2025
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Director

Relationship

We really don't have any issues or areas in need of improvement with CDM Master to be honest. If...

Apr 2025
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Director

Product, Value

CDM Master has literally been a life-changing resource. I use it all day every day as a biller. It...

Mar 2025
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Director

Relationship

It takes a long time for us to get responses from FinThrive's customer support people, and we can't...

Mar 2025
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Director

Operations

FinThrive could do a lot better with their training and their resources for that. Their training...

Mar 2025
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Director

Relationship

FinThrive supports our integration goals for CDM Master. As a matter of fact, they offered to do a...

Feb 2025
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Director

Product

Reporting on pharmacy sources is a separate thing, so it is always a one-off. Based on the way that...

Feb 2025
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Director

Operations

In going through the implementation of CDM Master, FinThrive did an awesome job. We are really happy...

Feb 2025
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Director

Operations

FinThrive does really well with their training. They come on-site or do webinars. FinThrive tells us...

Feb 2025
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Director

Product

In terms of best practices and looking at how we have things classified from a revenue code...

Jan 2025
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Director

Product

There was an upgrade that should have happened for our product, but somehow FinThrive overlooked it...

Jan 2025
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Director

Value

Our current contract for this product is already substantial each month. I feel like FinThrive has a...

Jan 2025
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Director

Product

When we used the product years ago, we thought we needed it, but it is no longer of use to us. I...

Jan 2025
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Director

Loyalty, Value

We are looking to terminate our use of CDM Master. We are finding no value in the product. We use...

Jan 2025
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Analyst/Coordinator

Product

I don't know whether this is us or the way the reports go over with CDM Master, but every so often I...

Dec 2024
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Analyst/Coordinator

Product

CDM Master is doing its job with what we are using it for. It works well for me. Everything is in...

Dec 2024
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Analyst/Coordinator

Relationship

FinThrive's response time is rapid. They respond within half an hour of my ticket being sent in....

Dec 2024
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Analyst/Coordinator

Operations, Product

We don't really do training for CDM Master right now. However, if we did, I would like to see a way...

Dec 2024
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Analyst/Coordinator

Relationship

FinThrive's support is through a web system. I have to file a ticket via the website. I have been...

Dec 2024
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Director

Product

CDM Master is a much better source of data for our ambulatory area than our hospital area. The...

Nov 2024
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Director

Loyalty, Product

CDM Master is a very clicky system. It racks up a lot of mouse miles, and we haven't seen a lot of...

Nov 2024
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Director

Product, Value

CDM Master is absolutely giving us everything we need. I can't think of anything else that we could...

Nov 2024
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Director

Product, Value

FinThrive's system has been a great resource for us for years. It allows us to look at geographical...

Nov 2024
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Director

Operations

I am not thrilled with the fact that we have to have a whole different login, location, and access...

Nov 2024
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Nurse

Product

CDM Master works well for what I use it for, and it is user friendly. Also, it is good with canned...

Nov 2024
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Nurse

Loyalty, Product

If I told my supervisor that I was done with CDM Master, we would get rid of it. But the other...

Nov 2024
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Nurse

Relationship

When we tried to resolve an integration issue, FinThrive was very involved and attentive. However,...

Nov 2024
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Nurse

Operations, Product

I have all the information I need from CDM Master as far as reporting on data from clinical sources...

Nov 2024
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Nurse

Product

FinThrive has an exceptional product, but it really doesn't matter how exceptional the product is if...

Nov 2024
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Nurse

Relationship, Product

The CDM Master part of the reconciliation where I run all of the new Medicare updates, upload stuff,...

Nov 2024
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Nurse

Product

CDM Master doesn't input NDC information from the pharmacy. Improving that area is on the vendor’s...

Nov 2024
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Nurse

Operations

Our upgrades for CDM Master are fine. We never have an issue with FinThrive’s upgrades. Also,...

Nov 2024
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Nurse

Relationship

FinThrive hasn’t promised us anything they haven't delivered. If there is a new problem or something...

Nov 2024
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VP/Other Executive

Product

One thing that FinThrive could improve is the age of their product. Although the solution does a...

Nov 2024
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VP/Other Executive

Relationship, Operations

We have had a very good experience with FinThrive. They did a major upgrade, and they were very good...

Nov 2024
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VP/Other Executive

Product

Our experience with data coming over from pharmacy sources in CDM Master is generally pretty good....

Nov 2024
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VP/Other Executive

Relationship, Product, Value

FinThrive keeps us up-to-date on changes like codes, and that definitely drives money. We are not...

Nov 2024
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VP/Other Executive

Value

CDM Master is a standard price. The price goes up with inflation every year, but it is a flat rate....

Nov 2024
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Manager

Relationship

We do have routine check-ins with FinThrive. They are trying to help us look at our budget and...

Sep 2024
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Manager

Relationship

The only negative thing right now is that our FinThrive contact person keeps changing, so we have to...

Sep 2024
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Manager

Operations

With CDM Master, we are pretty self-taught. I would probably like an official training, not just...

Sep 2024
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Manager

Loyalty, Product

Some of the positive things with CDM Master are that we can do regular reconciliation, and the...

Sep 2024
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Director

Relationship

We have had our moments with FinThrive, and they were going through changes when we had rocky roads,...

Jul 2024
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Director

Value

CDM Master is a good product, and we have had it for a long time. The solution is pretty accurate to...

Jul 2024
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Manager

Value

FinThrive recently added some more data for supplies and pharmacy, and they just didn't throw those...

Jul 2024
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Manager

Product, Value

CDM Master helps me not miss anything. It does have some false positives, but it also identifies...

Jul 2024
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Manager

Loyalty, Product

With the whole talk of AI, we would think that CDM Master would somehow get better and easier to...

Jul 2024
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Manager

Product

CDM Master has so much data, and we have so many false positives, so the system is overwhelming to...

Jul 2024
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Manager

Operations, Product

I still have some struggles within CDM Master to make some of the use easier. I need some...

Jul 2024
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Manager

Product

CDM Master keeps us compliant when FinThrive recommends new codes. It is useful when we have a new...

Jul 2024
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Manager

Value

Every time we get an injection, it is the current cost plus a specific markup. The cost might be...

Jul 2024
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Manager

Product

There is no integration with CDM Master. We send FinThrive a chargemaster, and then whatever changes...

Jul 2024
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Manager

Product

CDM Master’s reporting on the data from clinical sources is only as good as the charges are. CDM...

Jul 2024
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Manager

Relationship, Product

We had an issue with our data, and it took months to resolve that issue in CDM Master.

Jul 2024
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Manager

Relationship

We do have a regular meeting now because the hospital has a lot of FinThrive products. But the...

Jul 2024
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