Filters
CDM Master Commentary
Filtered view: All
Subject Expert
Shawn Howell
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We've had no issues with CDM Master; it's a lot more straightforward than FinThrive's other solutions....
It's very interesting because our budget has decreased by a good amount, and now we are not as...
FinThrive's implementation support people were fantastic. They really answered us and resolved our...
Our experience with CDM Master has overall been positive. We did a very aggressive implementation...
We chose FinThrive because we have used them in the past, and we always liked FinThrive. The problem...
When we look to set up new charges with revenue codes in CDM Master, it just lists a ton of codes...
We set up a lot of supply charging, so one thing I like about CDM Master is that if we were to put...
We are only using CDM Master for clinic charges and labs. Pharmacy and supplies are managed in other...
The request manager component of CDM Master is a great tool that we use to optimize a lot of our...
CDM Master has something called Request Master embedded in CDM Master, and FinThrive created a link...
CDM Master is a great product. It meets our coding and compliance needs pretty well. CDM Master...
There is only one thing in CDM Master that we wish were a little easier, and FinThrive is working on...
FinThrive doesn't train us, but they have videos in their repository, so we can view a quick video....
We meet with FinThrive regularly, but in between those meetings, if they notice something or...
CDM Master is pretty user friendly, but it needs to be more user friendly. It doesn’t meet all of...
We have to sign up for FinThrive's training. It is not just right in the application, so it involves...
I don’t have to reach out to support for FinThrive. I have a person that I contact when I have...
We hear from FinThrive’s operations people regularly, but we haven't heard from the salespeople for...
The more we get with the vendor, the cheaper the next little module we add on à la carte is. I get...
FinThrive is very proactive in their communication. I like that FinThrive comes and gives us a...
When Change Healthcare was hacked, FinThrive came to us proactively and asked whether we had a...
CDM Master is actually very scalable. Whenever we want to add something, FinThrive gets it done....
Our partnership with FinThrive is really productive. Whenever we have a question or concern, we...
CDM Master doesn't integrate fully with Epic, and Epic doesn't want to provide some things, so...
Knowing that we don't have the entire platform, it works really well. Our chargemaster works well...
FinThrive does virtual training, but they have also come on-site and done some training. They have...
The product needs some improvement. The implementation has been excessively long. The product has...
Commentary Summary
Comment Type Breakout