CDM Master Commentary
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Subject Expert
Dustin Cragun
SRU Manager
Commentary Summary
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User Commentary
Relationship
We have had our moments with FinThrive, and they were going through changes when we had rocky roads,...
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Value
CDM Master is a good product, and we have had it for a long time. The solution is pretty accurate to...
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Value
FinThrive recently added some more data for supplies and pharmacy, and they just didn't throw those...
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Product, Value
CDM Master helps me not miss anything. It does have some false positives, but it also identifies...
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Loyalty, Product
With the whole talk of AI, we would think that CDM Master would somehow get better and easier to...
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Product
CDM Master has so much data, and we have so many false positives, so the system is overwhelming to...
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Operations, Product
I still have some struggles within CDM Master to make some of the use easier. I need some...
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Product
CDM Master keeps us compliant when FinThrive recommends new codes. It is useful when we have a new...
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Value
Every time we get an injection, it is the current cost plus a specific markup. The cost might be...
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Product
There is no integration with CDM Master. We send FinThrive a chargemaster, and then whatever changes...
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Product
CDM Master’s reporting on the data from clinical sources is only as good as the charges are. CDM...
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Relationship, Product
We had an issue with our data, and it took months to resolve that issue in CDM Master.
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Relationship
We do have a regular meeting now because the hospital has a lot of FinThrive products. But the...
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Relationship
FinThrive is really good at support. They have come on-site to visit me and ask what I really need....
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Product
Because our pharmacy chargemaster is separate and the systems don't talk, we have to Band-Aid them...
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Product, Value
My nurses are really happy with CDM Master. I would buy CDM Master again. FinThrive comes and does a...
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Product
One of CDM Master's greatest assets is its integration at our organization's system level,...
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Loyalty, Product
Reports are nice and streamlined in the system. The system's ease of use and eRequest department can...
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Value
When we talk about CDM Master specifically, there are some extra charges that come with the same...
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Product
I like the ease of use. The CDM looks like an Excel spreadsheet, so it is easy to look up functions....
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Relationship
We used to have issues with communication, but FinThrive has really improved on that over the years....
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Product
I get information from CDM Master when we create changes or new CPT codes. That is where I start...
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Operations
I received training for the system many years ago when I started using it, and that training was...
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Relationship
FinThrive has a website where we can enter questions and create cases. Then, the vendor's people...
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Loyalty, Value
A while ago, our hospital wanted to change out the product, and they brought in another vendor's...
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Operations, Product
We can't find information easily in CDM Master. On the system's reference side, there are a lot of...
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Product
CDM Master works pretty well in terms of requesting CDM change requests, but some of the data...
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Operations, Product
We don't have to require training unless something changes in CDM Master, and there haven’t been...
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Product
CDM Master is good. It does what FinThrive says it does. I like the alerts in the solution. Those...
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Relationship
I haven’t had to use the support from FinThrive often, but when I have to use the support team, they...
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Relationship
We have had a change in the last little while with FinThrive, and they have had some turnover. Our...
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Operations
The implementation with FinThrive went pretty smoothly. I never noticed a real issue. I feel like...
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Product
There are several things we have tried to do with CDM Master that it can't do for us. We wanted to...
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Loyalty
I don't know that we would buy CDM Master again. We have put a lot of time and effort into it, and...
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Relationship, Product
CDM Master is a pretty decent product. The vendor hasn't made a lot of changes to the system, but...
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Relationship, Value
FinThrive needs to have a subject matter expert, and their clients also need to have subject matter...
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Relationship, Product
FinThrive is right on with what they do. We are very pleased.
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Relationship
The vendor always has room for improvement.
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Relationship
FinThrive is very good at responding to us quickly.
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Product
Some of the system's greatest benefits are the accurate and timely information that it provides, its...
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Product, Value
I can't work out of the CDM. I have to work in my chargemaster and send FinThrive a file every...
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Relationship
The support team is pretty responsive. I don't have any outstanding issues with them.
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Relationship
We do not have a contact person. We call the helpline, and someone either helps us or puts us with...
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Product
I like that FinThrive has incorporated a uniform billing (UB) editor. That add-on is more of a...
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Value
There are an awful lot of little caveats and additional charges, but that may be because we have...
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Operations
FinThrive does great with their training. I like their webinars.
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Product
We don't really use the product for coding but rather for managing our CDM and such. There are no...
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Product
The tune-up experience for CDM Master could be improved. It is like taking a car in for an oil...
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Relationship
CDM Master is very detailed. The vendor has great customer support and technical expertise for the...
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Product
We are really happy with CDM Master. The vendor is improving it, and that makes my employees who use...
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Loyalty, Operations
I am looking for more education on the product. I wish the vendor would teach me how to use the new...
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