CDM Master
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Functionality and Upgrades

I am very happy with the product. Now that we have had it installed for a couple of years,...

Jun 2022
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Manager

Relationship

I don't have anything new or different since we installed the latest workflow several years ago. I...

Jun 2022
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Manager

Functionality and Upgrades

All the edits come right in as soon as Medicare makes a change, and everything is up to date when...

Jun 2022
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Manager

Interfacing and Integration

When we make changes in the CDM that nThrive Revenue Systems recommends, I don't have it interfacing...

Jun 2022
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Manager

Implementation and Training

I haven't gotten any help from nThrive Revenue Systems in training at all. In the last several...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I really like this product; it gives us everything we need. We can automate a file and make all our...

Feb 2022
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Analyst/Coordinator

Service and Support

If I need to have something done by nThrive Revenue Systems, I can open a case or send an email to...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Once we get through the process of creating the files, it takes a bit to get all the bugs worked out...

Feb 2022
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Analyst/Coordinator

Implementation and Training

When we go through and train the clinical departments on doing things, they absolutely love the...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

We know ahead of time when there is going to be an update and when there is ever going to be any...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

There is a part in the product for best practices, and if we have any key errors or anything that my...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Within the product, there are buttons we click on at the top of the screen, and when we are on...

Feb 2022
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Manager

Functionality and Upgrades

CDM Master meets our basic needs for compliance and identifying invalid codes. We rely on the system...

Feb 2022
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Manager

Service and Support

nThrive is always trying to find new products to buy to grow their company. I am okay with that;...

Feb 2022
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Manager

Interfacing and Integration

We recently implemented an interface-upload manager that interfaces directly with our patient...

Feb 2022
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(0)
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Manager

Functionality and Upgrades

We use a dynamic EHR and a static financial system. We have success with the static system but not...

Feb 2022
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Manager

Relationship

Our account person from nThrive is always changing. I know changes happen in all companies, but we...

Feb 2022
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Director

ROI / Cost (care and feeding)

We have been extremely pleased with CDM Master. It helps us maintain a cleaner CDM by providing a...

Feb 2022
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Director

Technology

The vendor has been very current on delivering new technology. They provide good documentation on...

Feb 2022
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Director

ROI / Cost (care and feeding)

When we surveyed the market, we saw reporting functions in some other applications that we...

Feb 2022
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Director

ROI / Cost (care and feeding)

We did a pretty good job of detailing things out in our contract. However, our latest implementation...

Feb 2022
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Director

ROI / Cost (care and feeding)

We like being able to go to one place to find out what is recommended for certain coding or what the...

Feb 2022
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Director

Service and Support

The product is a good tool, but I need optimization, and I haven’t gotten any feedback from the...

Feb 2022
||
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Director

Service and Support

The vendor could provide some seminars and training. They could send us emails. It would be nice if...

Feb 2022
||
(0)
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Director

Implementation and Training

When the vendor updates the product, they need to give us a heads-up on what the updates contain. We...

Feb 2022
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Director

Relationship

The vendor gives good customer service, but the service from their representative could be better....

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

The system gives me all the information I need for updated codes. Because of the way the reports are...

Feb 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I haven't had to use the vendor's phone and web support in a long time. I do a monthly upload with...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

If the vendor could combine things on the reports, we could work through the reports more quickly...

Feb 2022
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Manager

Functionality and Upgrades

The product is easy to use. We don’t need much training or anything like that. The system is a...

Dec 2021
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Manager

Relationship

Our account representative from nThrive is very helpful. They make sure that we are up to date on...

Dec 2021
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(0)
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Manager

Functionality and Upgrades

We sometimes run into issues with CDM Master. Things aren't perfect. Sometimes, things aren't...

Dec 2021
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Manager

Relationship

A couple of years ago we were having issues with nThrive on performance and customer service. We...

Dec 2021
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Director

Functionality and Upgrades

I actually decide every year to keep CDM Master. The information we get for the price point from CDM...

Dec 2021
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Director

Relationship

Our representative is very good and keeps in touch with us. We have really good support, but I have...

Dec 2021
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Director

Functionality and Upgrades

I really like the coding piece of CDM Master. It is robust and easy to use. There is a help portion...

Nov 2021
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Director

Functionality and Upgrades

We get great monthly reports from CDM Master. We are able to compare our different sites and do...

Nov 2021
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Director

Relationship

If any numbers are off from our fee schedule, CDM Master will notify us. The system is detailed and...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

I like that CDM Master is user friendly. It is easy to get in and navigate. The other products we...

Nov 2021
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Analyst/Coordinator

Relationship

We do not have a contact from nThrive like we used to. If I have any problems with CDM Master, I...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

We are struggling with our reports going over to CDM Master, and we are having a hard time getting...

Nov 2021
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