CDM Master Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship, Operations
FinThrive is responsive to us from an upgrade standpoint. During our implementations with FinThrive,...
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Relationship
FinThrive is very good at meeting with us. We have regularly scheduled meetings with them. They are...
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Product, Value
CDM Master helps us to manage our CDM, and we are able to look at what is going on at a high level...
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Relationship
We really don't have any issues or areas in need of improvement with CDM Master to be honest. If...
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Product, Value
CDM Master has literally been a life-changing resource. I use it all day every day as a biller. It...
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Relationship
It takes a long time for us to get responses from FinThrive's customer support people, and we can't...
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Operations
FinThrive could do a lot better with their training and their resources for that. Their training...
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Relationship
FinThrive supports our integration goals for CDM Master. As a matter of fact, they offered to do a...
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Product
Reporting on pharmacy sources is a separate thing, so it is always a one-off. Based on the way that...
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Operations
In going through the implementation of CDM Master, FinThrive did an awesome job. We are really happy...
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Operations
FinThrive does really well with their training. They come on-site or do webinars. FinThrive tells us...
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Product
In terms of best practices and looking at how we have things classified from a revenue code...
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Product
There was an upgrade that should have happened for our product, but somehow FinThrive overlooked it...
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Value
Our current contract for this product is already substantial each month. I feel like FinThrive has a...
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Product
When we used the product years ago, we thought we needed it, but it is no longer of use to us. I...
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Loyalty, Value
We are looking to terminate our use of CDM Master. We are finding no value in the product. We use...
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Product
I don't know whether this is us or the way the reports go over with CDM Master, but every so often I...
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Product
CDM Master is doing its job with what we are using it for. It works well for me. Everything is in...
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Relationship
FinThrive's response time is rapid. They respond within half an hour of my ticket being sent in....
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Operations, Product
We don't really do training for CDM Master right now. However, if we did, I would like to see a way...
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Relationship
FinThrive's support is through a web system. I have to file a ticket via the website. I have been...
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Product
CDM Master is a much better source of data for our ambulatory area than our hospital area. The...
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Loyalty, Product
CDM Master is a very clicky system. It racks up a lot of mouse miles, and we haven't seen a lot of...
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Product, Value
CDM Master is absolutely giving us everything we need. I can't think of anything else that we could...
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Product, Value
FinThrive's system has been a great resource for us for years. It allows us to look at geographical...
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Operations
I am not thrilled with the fact that we have to have a whole different login, location, and access...
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Product
CDM Master works well for what I use it for, and it is user friendly. Also, it is good with canned...
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Loyalty, Product
If I told my supervisor that I was done with CDM Master, we would get rid of it. But the other...
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Relationship
When we tried to resolve an integration issue, FinThrive was very involved and attentive. However,...
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Operations, Product
I have all the information I need from CDM Master as far as reporting on data from clinical sources...
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Product
FinThrive has an exceptional product, but it really doesn't matter how exceptional the product is if...
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Relationship, Product
The CDM Master part of the reconciliation where I run all of the new Medicare updates, upload stuff,...
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Product
CDM Master doesn't input NDC information from the pharmacy. Improving that area is on the vendor’s...
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Operations
Our upgrades for CDM Master are fine. We never have an issue with FinThrive’s upgrades. Also,...
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Relationship
FinThrive hasn’t promised us anything they haven't delivered. If there is a new problem or something...
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Product
One thing that FinThrive could improve is the age of their product. Although the solution does a...
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Relationship, Operations
We have had a very good experience with FinThrive. They did a major upgrade, and they were very good...
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Product
Our experience with data coming over from pharmacy sources in CDM Master is generally pretty good....
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Relationship, Product, Value
FinThrive keeps us up-to-date on changes like codes, and that definitely drives money. We are not...
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Value
CDM Master is a standard price. The price goes up with inflation every year, but it is a flat rate....
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Relationship
We do have routine check-ins with FinThrive. They are trying to help us look at our budget and...
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Relationship
The only negative thing right now is that our FinThrive contact person keeps changing, so we have to...
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Operations
With CDM Master, we are pretty self-taught. I would probably like an official training, not just...
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Loyalty, Product
Some of the positive things with CDM Master are that we can do regular reconciliation, and the...
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Relationship
We have had our moments with FinThrive, and they were going through changes when we had rocky roads,...
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Value
CDM Master is a good product, and we have had it for a long time. The solution is pretty accurate to...
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Value
FinThrive recently added some more data for supplies and pharmacy, and they just didn't throw those...
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Product, Value
CDM Master helps me not miss anything. It does have some false positives, but it also identifies...
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Loyalty, Product
With the whole talk of AI, we would think that CDM Master would somehow get better and easier to...
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Product
CDM Master has so much data, and we have so many false positives, so the system is overwhelming to...
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Operations, Product
I still have some struggles within CDM Master to make some of the use easier. I need some...
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Product
CDM Master keeps us compliant when FinThrive recommends new codes. It is useful when we have a new...
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Value
Every time we get an injection, it is the current cost plus a specific markup. The cost might be...
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Product
There is no integration with CDM Master. We send FinThrive a chargemaster, and then whatever changes...
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Product
CDM Master’s reporting on the data from clinical sources is only as good as the charges are. CDM...
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Relationship, Product
We had an issue with our data, and it took months to resolve that issue in CDM Master.
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Relationship
We do have a regular meeting now because the hospital has a lot of FinThrive products. But the...
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Relationship
FinThrive is really good at support. They have come on-site to visit me and ask what I really need....
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Product
Because our pharmacy chargemaster is separate and the systems don't talk, we have to Band-Aid them...
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Product, Value
My nurses are really happy with CDM Master. I would buy CDM Master again. FinThrive comes and does a...
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Product
One of CDM Master's greatest assets is its integration at our organization's system level,...
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Loyalty, Product
Reports are nice and streamlined in the system. The system's ease of use and eRequest department can...
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Value
When we talk about CDM Master specifically, there are some extra charges that come with the same...
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Product
I like the ease of use. The CDM looks like an Excel spreadsheet, so it is easy to look up functions....
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Relationship
We used to have issues with communication, but FinThrive has really improved on that over the years....
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