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CDM Master Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

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User Commentary

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Other C-Suite

We've had no issues with CDM Master; it's a lot more straightforward than FinThrive's other solutions....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Other C-Suite

It's very interesting because our budget has decreased by a good amount, and now we are not as...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

FinThrive's implementation support people were fantastic. They really answered us and resolved our...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Our experience with CDM Master has overall been positive. We did a very aggressive implementation...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We chose FinThrive because we have used them in the past, and we always liked FinThrive. The problem...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

When we look to set up new charges with revenue codes in CDM Master, it just lists a ton of codes...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We set up a lot of supply charging, so one thing I like about CDM Master is that if we were to put...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

We are only using CDM Master for clinic charges and labs. Pharmacy and supplies are managed in other...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The request manager component of CDM Master is a great tool that we use to optimize a lot of our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

CDM Master has something called Request Master embedded in CDM Master, and FinThrive created a link...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

CDM Master is a great product. It meets our coding and compliance needs pretty well. CDM Master...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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VP/Other Executive

There is only one thing in CDM Master that we wish were a little easier, and FinThrive is working on...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

FinThrive doesn't train us, but they have videos in their repository, so we can view a quick video....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We meet with FinThrive regularly, but in between those meetings, if they notice something or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

CDM Master is pretty user friendly, but it needs to be more user friendly. It doesn’t meet all of...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We have to sign up for FinThrive's training. It is not just right in the application, so it involves...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I don’t have to reach out to support for FinThrive. I have a person that I contact when I have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We hear from FinThrive’s operations people regularly, but we haven't heard from the salespeople for...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The more we get with the vendor, the cheaper the next little module we add on à la carte is. I get...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

FinThrive is very proactive in their communication. I like that FinThrive comes and gives us a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

When Change Healthcare was hacked, FinThrive came to us proactively and asked whether we had a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

CDM Master is actually very scalable. Whenever we want to add something, FinThrive gets it done....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Our partnership with FinThrive is really productive. Whenever we have a question or concern, we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

CDM Master doesn't integrate fully with Epic, and Epic doesn't want to provide some things, so...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Knowing that we don't have the entire platform, it works really well. Our chargemaster works well...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

FinThrive does virtual training, but they have also come on-site and done some training. They have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The product needs some improvement. The implementation has been excessively long. The product has...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The solution meets our daily needs and expectations. The only consistent feedback I get is that the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We used to have a dedicated person from FinThrive, but it seems like the vendor pulled away from...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

When we are using CDM Master, the system is great. It has a lot of good information. We have been...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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