CDM Master Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Product
The request manager component of CDM Master is a great tool that we use to optimize a lot of our...
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Product
CDM Master has something called Request Master embedded in CDM Master, and FinThrive created a link...
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Loyalty, Relationship, Value
CDM Master is a great product. It meets our coding and compliance needs pretty well. CDM Master...
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Product
There is only one thing in CDM Master that we wish were a little easier, and FinThrive is working on...
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Operations
FinThrive doesn't train us, but they have videos in their repository, so we can view a quick video....
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Relationship
We meet with FinThrive regularly, but in between those meetings, if they notice something or...
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Product, Value
CDM Master is pretty user friendly, but it needs to be more user friendly. It doesn’t meet all of...
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Operations
We have to sign up for FinThrive's training. It is not just right in the application, so it involves...
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Relationship
I don’t have to reach out to support for FinThrive. I have a person that I contact when I have...
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Operations
The product needs some improvement. The implementation has been excessively long. The product has...
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Product
The solution meets our daily needs and expectations. The only consistent feedback I get is that the...
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Relationship
We used to have a dedicated person from FinThrive, but it seems like the vendor pulled away from...
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Relationship, Product
When we are using CDM Master, the system is great. It has a lot of good information. We have been...
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Relationship, Product
FinThrive usually keeps their promises. The only challenge we have ever had with FinThrive hasn't...
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Value
CDM Master does the work the vendor says it will. The system's functionality is fine. I haven't seen...
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Relationship
There have been a lot of organizational changes at FinThrive in the last few years in terms of...
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Product
There is a pretty tight level of integration with the way CDM Master integrates with our supply...
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Loyalty, Relationship
My overall satisfaction with the product and the vendor's support have gone down a few notches due...
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Product
It isn't that we are dissatisfied with the system, but reporting on data from pharmacy sources is...
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Operations
I have worked on other software. CDM Master is very intuitive, and it is actually very easy to train...
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Loyalty, Product
We had one wish-list item that we already discussed with FinThrive. It is actually probably going to...
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Product
CDM Master is our go-to for everything, really. CDM Master has national and state recommendations,...
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Relationship, Product
FinThrive does an excellent job of informing us of upcoming changes, like CMS and AMA changes. The...
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Operations
The initial start-up is usually rough, but once the system is implemented, my satisfaction...
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Relationship
We don't use the vendor's support very often, but when we do, the people respond to us. They do very...
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Relationship
In the past, the vendor has done a lot of restructuring. Their proactive service is not as strong as...
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Commentary Summary
Comment Type Breakout