CDM Master Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Operations
The product needs some improvement. The implementation has been excessively long. The product has...
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Product
With how CDM Master reports on data from pharmacy sources, I would like to have more NDC cost...
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Culture, Value
FinThrive is now avoiding charging for things. That has been a change. In the past, every time we...
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Loyalty, Value
We are reconsidering CDM Master. It isn't that it doesn't add value, but we can do a lot of the same...
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Operations
FinThrive has a lot of good training. We are not conditioned to go out there and look at training,...
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Relationship
In terms of strategic partnerships, FinThrive is always thinking of us when they do anything. I...
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Loyalty, Product
In terms of the continual improvement of the platform, FinThrive is getting better. Everyone is...
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Loyalty, Relationship
We have been a FinThrive customer for many years, and we have never had the desire to leave them....
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Product
The solution meets our daily needs and expectations. The only consistent feedback I get is that the...
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Relationship
We used to have a dedicated person from FinThrive, but it seems like the vendor pulled away from...
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Relationship, Product
When we are using CDM Master, the system is great. It has a lot of good information. We have been...
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Relationship, Product
FinThrive usually keeps their promises. The only challenge we have ever had with FinThrive hasn't...
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Value
CDM Master does the work the vendor says it will. The system's functionality is fine. I haven't seen...
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Relationship
There have been a lot of organizational changes at FinThrive in the last few years in terms of...
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Product
There is a pretty tight level of integration with the way CDM Master integrates with our supply...
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Loyalty, Relationship
My overall satisfaction with the product and the vendor's support have gone down a few notches due...
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Product
It isn't that we are dissatisfied with the system, but reporting on data from pharmacy sources is...
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Operations
I have worked on other software. CDM Master is very intuitive, and it is actually very easy to train...
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Loyalty, Product
We had one wish-list item that we already discussed with FinThrive. It is actually probably going to...
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Product
CDM Master is our go-to for everything, really. CDM Master has national and state recommendations,...
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Relationship, Product
FinThrive does an excellent job of informing us of upcoming changes, like CMS and AMA changes. The...
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Operations
The initial start-up is usually rough, but once the system is implemented, my satisfaction...
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Relationship
We don't use the vendor's support very often, but when we do, the people respond to us. They do very...
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Relationship
In the past, the vendor has done a lot of restructuring. Their proactive service is not as strong as...
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Operations, Product
We get notified via CDM Master when we log on to tell us that upgrades are here. If we want to read...
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Product
With FinThrive, we get what they promise. There is always room for improvement, but I can never cite...
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Relationship
I would rate FinThrive’s different systems differently. If we were talking about cost, I would give...
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Relationship
I have met with FinThrive a couple of times recently, and they came in and showed us some things....
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Operations
FinThrive definitely reaches out to us. They tell us about everything. If there is an issue with the...
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Product
CDM Master is easy to use, and it works pretty well for us until the vendor does an upgrade. For...
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Loyalty
We are going to get an upgrade on the knowledge-source tool in CDM Master because I can only access...
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Relationship
The last little while, FinThrive has been coming to visit us pretty regularly, and they have set up...
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Product
CDM Master needs a feature for when we have a mapping issue, because I will get dinged on a charge...
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Product
We have brought some functionality to FinThrive’s attention; we are lacking it, and it should be...
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Operations
I have recommended FinThrive. Also, their training rates at the top of the scale. I had some new...
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Loyalty, Relationship, Product
We just started subscribing to FinThrive’s data on supply sources, so that has been very helpful to...
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Product
I love the automation in CDM Master. When I came on board, our organization wasn't utilizing CDM...
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Relationship
FinThrive could improve their support by answering in a timely fashion and being consistent with...
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Relationship, Operations
FinThrive is responsive to us from an upgrade standpoint. During our implementations with FinThrive,...
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Relationship
FinThrive is very good at meeting with us. We have regularly scheduled meetings with them. They are...
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Product, Value
CDM Master helps us to manage our CDM, and we are able to look at what is going on at a high level...
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Relationship
We really don't have any issues or areas in need of improvement with CDM Master to be honest. If...
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Product, Value
CDM Master has literally been a life-changing resource. I use it all day every day as a biller. It...
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Relationship
It takes a long time for us to get responses from FinThrive's customer support people, and we can't...
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Operations
FinThrive could do a lot better with their training and their resources for that. Their training...
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Relationship
FinThrive supports our integration goals for CDM Master. As a matter of fact, they offered to do a...
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Product
Reporting on pharmacy sources is a separate thing, so it is always a one-off. Based on the way that...
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Operations
In going through the implementation of CDM Master, FinThrive did an awesome job. We are really happy...
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Operations
FinThrive does really well with their training. They come on-site or do webinars. FinThrive tells us...
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Product
In terms of best practices and looking at how we have things classified from a revenue code...
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Product
There was an upgrade that should have happened for our product, but somehow FinThrive overlooked it...
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Value
Our current contract for this product is already substantial each month. I feel like FinThrive has a...
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Product
When we used the product years ago, we thought we needed it, but it is no longer of use to us. I...
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Loyalty, Value
We are looking to terminate our use of CDM Master. We are finding no value in the product. We use...
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Product
I don't know whether this is us or the way the reports go over with CDM Master, but every so often I...
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Product
CDM Master is doing its job with what we are using it for. It works well for me. Everything is in...
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Relationship
FinThrive's response time is rapid. They respond within half an hour of my ticket being sent in....
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Operations, Product
We don't really do training for CDM Master right now. However, if we did, I would like to see a way...
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Relationship
FinThrive's support is through a web system. I have to file a ticket via the website. I have been...
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