CDM Master
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
We are currently keeping CDM Master, but we once planned on replacing it. Budget constraints are...
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Value
FinThrive acts like their ongoing charges include consultation services and all these different...
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Culture, Operations
The vendor's sales team said that they had done an implementation like ours before, but after I...
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Value
Our team likes using CDM Master. The solution does what it says it is going to do. We get what we...
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Relationship
When we contact FinThrive, we don't know who we are getting. Suddenly, our account manager doesn't...
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Product
I don't discount FinThrive as an organization because of the product or think they are great because...
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Relationship
I had a problem uploading a file, so I opened a ticket with FinThrive, and they worked with me. We...
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Relationship, Operations
The vendor has done on-site and remote trainings with us, and FinThrive will reach out occasionally...
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Product
Getting the results we really want out of the system and making it work properly takes a lot of...
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Relationship
I was having trouble with something, and FinThrive had me log a ticket, and things took a little...
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Loyalty
We are working on some things with FinThrive regarding CDM Master and its feeds, and hopefully,...
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Product
The only downside with CDM Master is that we use another vendor for our main EMR, and that vendor...
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Product
What we get out of CDM Master depends on how we use it. It is not a cookie-cutter product. Even...
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Product
I am trying to get my staff to use CDM Master to its full potential. They are not there yet, but...
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Product
We have never had any issues with the FinThrive product on the go-lives. Every system has little...
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Operations, Product
For the most part, CDM Master requires some level of understanding. Users need to be technical and...
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Operations
FinThrive trains once, and then when we get new personnel, the additional training can sometimes be...
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Product
One of the major things FinThrive could improve is that all their products need to be on the same...
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Product
CDM Master is very difficult to understand, but once it is understood and users get a grasp on it,...
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Relationship
If we open a ticket with the vendor, we get a great response. If they are going to have an upgrade...
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Relationship, Product
If we could change one thing with FinThrive, it would be the area of their research. We would ask...
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Relationship, Product
FinThrive is really good at keeping CDM Master updated. Anytime there are changes to the codes,...
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Product
CDM Master is a nice, convenient one-stop place to go look for anything related to a CPT code. It...
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Operations
All FinThrive’s training is available online so it is easy to access and review. So it is really up...
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Product
I like that the solution keeps all of our updated information in the system. I can access that...
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Relationship
FinThrive's service is very good, and the vendor has really picked up their pace in the last six...
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Relationship, Operations
FinThrive should develop some sort of chat feature so we can reach out to someone who can tell us...
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Relationship
If I have any questions, I can reach out to FinThrive’s customer service team through the portal....
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Product
Honestly, I love the product; it is user-friendly. Everything we need is at the touch of a button....
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Product
I am very happy with the product. Now that we have had it installed for a couple of years,...
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Product
I don't have anything new or different since we installed the latest workflow several years ago. I...
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Relationship, Product
All the edits come right in as soon as Medicare makes a change, and everything is up to date when...
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Product
When we make changes in the CDM that nThrive Revenue Systems recommends, I don't have it interfacing...
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Operations
I haven't gotten any help from nThrive Revenue Systems in training at all. In the last several...
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