CDM Master
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
I am very happy with the product. Now that we have had it installed for a couple of years,...
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Relationship
I don't have anything new or different since we installed the latest workflow several years ago. I...
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Functionality and Upgrades
All the edits come right in as soon as Medicare makes a change, and everything is up to date when...
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Interfacing and Integration
When we make changes in the CDM that nThrive Revenue Systems recommends, I don't have it interfacing...
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Implementation and Training
I haven't gotten any help from nThrive Revenue Systems in training at all. In the last several...
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Functionality and Upgrades
I really like this product; it gives us everything we need. We can automate a file and make all our...
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Service and Support
If I need to have something done by nThrive Revenue Systems, I can open a case or send an email to...
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Functionality and Upgrades
Once we get through the process of creating the files, it takes a bit to get all the bugs worked out...
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Implementation and Training
When we go through and train the clinical departments on doing things, they absolutely love the...
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Functionality and Upgrades
We know ahead of time when there is going to be an update and when there is ever going to be any...
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Functionality and Upgrades
There is a part in the product for best practices, and if we have any key errors or anything that my...
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Functionality and Upgrades
Within the product, there are buttons we click on at the top of the screen, and when we are on...
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Functionality and Upgrades
CDM Master meets our basic needs for compliance and identifying invalid codes. We rely on the system...
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Service and Support
nThrive is always trying to find new products to buy to grow their company. I am okay with that;...
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Interfacing and Integration
We recently implemented an interface-upload manager that interfaces directly with our patient...
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Functionality and Upgrades
We use a dynamic EHR and a static financial system. We have success with the static system but not...
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Relationship
Our account person from nThrive is always changing. I know changes happen in all companies, but we...
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ROI / Cost (care and feeding)
We have been extremely pleased with CDM Master. It helps us maintain a cleaner CDM by providing a...
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Technology
The vendor has been very current on delivering new technology. They provide good documentation on...
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ROI / Cost (care and feeding)
When we surveyed the market, we saw reporting functions in some other applications that we...
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ROI / Cost (care and feeding)
We did a pretty good job of detailing things out in our contract. However, our latest implementation...
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ROI / Cost (care and feeding)
We like being able to go to one place to find out what is recommended for certain coding or what the...
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Service and Support
The product is a good tool, but I need optimization, and I haven’t gotten any feedback from the...
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Service and Support
The vendor could provide some seminars and training. They could send us emails. It would be nice if...
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Implementation and Training
When the vendor updates the product, they need to give us a heads-up on what the updates contain. We...
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Relationship
The vendor gives good customer service, but the service from their representative could be better....
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Service and Support
The system gives me all the information I need for updated codes. Because of the way the reports are...
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Functionality and Upgrades
I haven't had to use the vendor's phone and web support in a long time. I do a monthly upload with...
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Functionality and Upgrades
If the vendor could combine things on the reports, we could work through the reports more quickly...
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Functionality and Upgrades
The product is easy to use. We don’t need much training or anything like that. The system is a...
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Relationship
Our account representative from nThrive is very helpful. They make sure that we are up to date on...
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Functionality and Upgrades
We sometimes run into issues with CDM Master. Things aren't perfect. Sometimes, things aren't...
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Relationship
A couple of years ago we were having issues with nThrive on performance and customer service. We...
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Functionality and Upgrades
I actually decide every year to keep CDM Master. The information we get for the price point from CDM...
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Relationship
Our representative is very good and keeps in touch with us. We have really good support, but I have...
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Functionality and Upgrades
I really like the coding piece of CDM Master. It is robust and easy to use. There is a help portion...
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Functionality and Upgrades
We get great monthly reports from CDM Master. We are able to compare our different sites and do...
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Relationship
If any numbers are off from our fee schedule, CDM Master will notify us. The system is detailed and...
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Functionality and Upgrades
I like that CDM Master is user friendly. It is easy to get in and navigate. The other products we...
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Relationship
We do not have a contact from nThrive like we used to. If I have any problems with CDM Master, I...
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Functionality and Upgrades
We are struggling with our reports going over to CDM Master, and we are having a hard time getting...
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