Vitalware VitalCDM Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Operations
Health Catalyst does a really good job with training. They offer both online training and one-on-one...
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Relationship
We’re very satisfied with Health Catalyst compared to their competitors. We wouldn't hesitate to...
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Loyalty, Relationship
I would tell someone looking into Vitalware VitalCDM to work closely with their account manager when...
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Product
The reporting functions in Vitalware VitalCDM are sometimes a little clunky. To pull the detail we...
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Relationship
Our account manager at Health Catalyst seems to change every few years. We aren't disappointed, but...
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Product
We don’t have Vitalware VitalCDM directly interfaced with our EHR, so we use a manual upload...
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Product
Vitalware VitalCDM is relatively intuitive. It has a wealth of data and a lot of customization, so...
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Product
Vitalware VitalCDM meets my needs on a daily basis. It gives me the information I need from the...
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Relationship
Health Catalyst's customer service is excellent when issues arise. If I have an individual user...
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Loyalty
We were looking at Health Catalyst for their Revenue Integrity suite, which is very robust. Although...
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Product
We provide a large volume of files to Health Catalyst, like supply information, drug details, CDM...
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Relationship
My biggest issues with Health Catalyst are with their responsiveness and timing. Health Catalyst...
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Relationship
We consistently feel supported by Health Catalyst when we have questions or issues, but problems are...
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Operations, Product
Vitalware VitalCDM is very user friendly and easy to navigate. We can pull a lot of information into...
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Product, Value
Vitalware VitalCDM is strong and offers significant value. We use it extensively. Reports are easy...
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Operations
Health Catalyst provides a lot of tip sheets and alerts on how to use the system. Those tips are...
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Loyalty, Relationship, Product
We replaced Vitalware VitalCDM with another solution primarily due to ongoing consistency issues....
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Product
A significant number of Health Catalyst updates led to data issues that we had to identify and...
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Loyalty
When we moved to a new solution, we lost several capabilities we had with Vitalware VitalCDM that...
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Relationship, Operations
We had several regular calls with Health Catalyst, so they made an effort to be visible and...
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Operations
Health Catalyst provided training when we needed it, but it was not fully tailored to how our users...
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Relationship, Operations
Certain requests, such as onboarding new users, were handled quickly and without issue by Health...
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Culture, Operations
We made specific requests from the very beginning of implementation that Health Catalyst never...
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Operations
The implementation of Vitalware VitalCDM took a significant amount of time and was challenging due...
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Product
Vitalware VitalCDM was relatively robust and had several useful features, but we experienced...
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Product
We did not receive any complaints from the pharmacy regarding Vitalware VitalCDM. Pharmacy workflows...
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Relationship, Product
The knowledge-source-supply results continue to be lacking in providing a HCPCS when we are...
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Relationship
When we have issues, Health Catalyst is very responsive. That is a breath of fresh air. I can put a...
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Loyalty
We chose Health Catalyst because they said that they had done the type of interface we needed...
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Value
With the situation that we are in, we have to have some type of product to help us, and Vitalware...
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Product
We do use Health Catalyst's tool for NDC numbers, and it has been pretty good for us. Also, the...
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Product
I like the piece of Vitalware VitalCDM that has fee schedules and peer reporting. There is nothing...
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Relationship
There has been no new technology. Health Catalyst doesn't innovate enough. Or at least, if they do,...
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Relationship
Health Catalyst only has a web support team, and it is okay. The team members respond pretty...
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Value
Health Catalyst does avoid charging for every little thing. We are capped at a certain number of...
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Operations
There is work that we have to do outside of Vitalware VitalCDM to get our needs met because the...
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Loyalty
Vitalware VitalCDM is part of our long-term plans. With all the interfaces, it would be a fairly big...
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Culture, Value
Health Catalyst does avoid charging for every little thing. More often than not, they are willing to...
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Relationship, Product
Vitalware VitalCDM meets most of our needs. I think we are always asking for more reports and more...
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Operations
Health Catalyst handles most of our end-user training directly, so that is nice. Health Catalyst has...
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Relationship, Product
Vitalware VitalCDM is not pulling in actual clinical information. There is regulatory information on...
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Relationship
For support, Health Catalyst is very responsive. It doesn't matter what member of their team...
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Operations
It takes a little training to figure out what we are looking at and where to go, even though...
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Relationship
Vitalware VitalCDM is less IT driven; it is more regulatory and driven by payer requirements, so I...
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Culture, Operations, Product
Vitalware VitalCDM is a pretty narrow piece of the software, and I think it works exactly as...
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Relationship
Health Catalyst is very responsive. They have an open door. Even outside of Vitalware VitalCDM...
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Loyalty
The vendor has done a great job over the years, even when they transitioned from Vitalware to the...
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Operations
It is such a hard task to implement affiliate organizations, and Health Catalyst does a good job....
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Product
Vitalware VitalCDM definitely includes accurate pharmacy data, NDC data, and other things that we...
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Product
Focusing on the chargemaster data, we are very satisfied with how Vitalware VitalCDM meets our...
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Relationship, Product
The only issue we have with Vitalware VitalCDM is the lack of some of the reimbursement...
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Relationship
We have had some issues with Health Catalyst's pharmacy product. We have had some escalated...
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Operations
The issue with the effectiveness of initial and ongoing training is that Health Catalyst changes...
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Operations
During our implementation of a different Health Catalyst product, we had some minor issues with...
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Product, Value
Having a quicker process for updating our CPT codes annually is probably the biggest outcome we get...
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Relationship
I like Vitalware VitalCDM, and my team likes it. If a product is working, I don't generally believe...
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Relationship
We are really satisfied with Vitalware VitalCDM. The vendor's people are very knowledgeable in all...
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Relationship
The only thing we had a problem with was that when we asked a question on the web support side, it...
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Operations
I can’t think of any system improvements. The product works great. The process is easy and...
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Product
The system is helpful for finding information about a CPT code or a new charge or process we are...
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Product
The system is very helpful. We no longer have to build a CDM for the patient for each supply in our...
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Operations
Health Catalyst was very easy to work with from a training perspective. We did a phased rollout of...
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Product
I like that we have the ability to manipulate Vitalware VitalCDM by service line. We can look at the...
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Relationship
Health Catalyst's support people are very responsive when we need them, and the vendor does a great...
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Relationship, Operations, Product
When regulatory changes happen, we don't know how to take that information, digest it, and then put...
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Operations
We had to make some tweaks to the system after our implementation, but we haven't had an issue with...
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Value
Vitalware VitalCDM was cheaper than the solution we were using, but it was a much better product. We...
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Product
Vitalware VitalCDM is a user-friendly solution that maintains itself.
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Loyalty, Operations
If Health Catalyst has a vision, I don't know of it. I don't know where they are going with their...
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Relationship
Health Catalyst resolves our concerns. Sometimes the timeline is a moving target, and development...
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Relationship, Product
Personally, I would buy Vitalware VitalCDM again because of the feasibility with which the vendor...
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Product
I like the ease of Vitalware VitalCDM for communicating with our clinical teams. Whatever charge...
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Relationship
We have an account manager at Health Catalyst who is our go-to person, and they are like an octopus....
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Relationship, Product
There has been at least one instance that comes to mind when Health Catalyst did an upgrade and...
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Relationship
Health Catalyst has a ticket portal that is very user-friendly, and we can also communicate by email...
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Operations
Typically, Health Catalyst trains us, and we disseminate the information to the applicable...
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Relationship
If we have problems with Vitalware VitalCDM, we have somebody that we can go to. Also, the vendor...
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Product
Vitalware VitalCDM is doing everything we need it to, and we really haven't run into any situations...
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Product
Vitalware VitalCDM doesn’t interface with Epic, so we have to separately submit Epic spreadsheets to...
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Relationship, Product
My overall experience with Health Catalyst has been fantastic. Vitalware VitalCDM is still very...
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Product, Value
The format that we have to use to provide some of our internal reporting for Health Catalyst to...
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Product
The only thing I wish were better is that some of the settings that I change in Vitalware VitalCDM...
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Relationship
Health Catalyst is looking for what has changed, and they are notifying us of what is on the horizon...
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Product
Vitalware VitalCDM is not necessarily integrated with other solutions, but I don't know that I...
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Loyalty, Value
Vitalware VitalCDM drives outcomes. We moved to Vitalware VitalCDM solely because of the cost. We...
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Product
The overall product quality is great. My team feels that Vitalware VitalCDM is very easy to use....
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Operations
Vitalware VitalCDM is easy to use. It has all the information that I need to make decisions about...
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Loyalty, Product
I haven't seen a lot of changes to Health Catalyst's system since I purchased it, but I don't know...
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Product
With Vitalware VitalCDM, people can put in requests for additions to the charge master. The system...
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Operations
The vendor has training available if I need it, but the vendor changed their customer support a year...
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Product
Vitalware VitalCDM and VitalKnowledge go hand in hand. When it comes to supplies, pharmaceuticals,...
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Relationship
We have had quite a bit of turnover with our client liaison from Health Catalyst, and that irritates...
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Operations, Product
The system requires users to know how to write programming rules in order to really use it to its...
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Relationship
Health Catalyst changed their support model, and they are actually pretty good at support now. They...
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Culture, Value
There is no reporting on how much the product is saving us. I don't even think Health Catalyst has a...
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Product
Vitalware VitalCDM has a supply lookup, and Health Catalyst has improved in that area quite a bit. I...
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Product
We have some end users who have not adapted well to Vitalware VitalCDM, but that is kind of just the...
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Relationship, Product
On the CDM side, instead of us having to put in tickets to get some pretty simple things done, it...
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Value
Vitalware VitalCDM is an expensive product, but I wouldn't want to live without it. It is a good...
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Product
Sometimes, Vitalware VitalCDM is slow. It has been like that on and off for years.
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Relationship
We have account executives from Health Catalyst who oversee our account from a high level, and we...
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Operations
Health Catalyst's training is good, and they will provide extra training if we ask for it. The...
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Relationship
The vendor's support has gotten better recently. Their support was really great when we first...
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Culture, Loyalty
Whether this solution works as promoted is tricky because if we are talking about the software...
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Relationship, Value
I feel like any time Health Catalyst is going to do anything for us, they charge us. In the past,...
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Relationship
Health Catalyst has improved their customer support. Their turnaround time for issues has really...
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Product
This solution is really nice because Health Catalyst has done a lot of great enhancements. We can...
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Product
One of my complaints about this solution is not being able to disable things. A lot of end users...
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Operations
When we transitioned a facility to this solution, it took a long time to get where we needed to go.
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Operations
The general training that we can sign up for is fine. Health Catalyst has a number of webinars and...
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Operations, Product
Additional user testing prior to the go-live would have helped us. When the vendor's recent upgrade...
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Product
The resource where the solution links code information, LCD, and the Medicare Coverage Database...
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Product
Health Catalyst says they are increasing the number of supplies represented, but that doesn’t seem...
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Product
We are unable to update the platform for other locations that have a separate CDM, and there isn't a...
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Relationship
Since Vitalware was acquired by Health Catalyst, our customer service has been increasingly lacking....
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Relationship, Operations, Product
Vitalware VitalCDM is easy to use. I am comfortable with the system's layout. I like the quarterly...
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Relationship
Health Catalyst could improve by providing faster development with upgrades. I would like to see a...
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Product
We have another vendor who we use for supply sources who gave us some data about the CPT codes that...
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Relationship
Health Catalyst's support is hit or miss. There is no consistency with the vendor's agents. We might...
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Relationship
We always have a lot of suggestions for improvements to the system, and it sometimes takes time for...
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Relationship
We have had quite a bit of turnover for our account representatives from Health Catalyst. Ever since...
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Relationship
Health Catalyst has resolved a lot of the issues we were having with our new platform. There are...
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Product
Vitalware VitalCDM is a great tool. It is very user friendly. We use it every day. The system is...
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Operations, Product
After we did an upgrade for Vitalware VitalCDM to go to a web-based version of the system, there...
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Relationship
Health Catalyst's support is always very good. If we have any tickets or needs, Health Catalyst's...
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Operations
I am satisfied with the vendor's implementation work. I don't see any issues. The training is also...
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Loyalty, Product
The product does well in terms of basic search features. The code lookup tool is very helpful. It...
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Product
I don't know whether there is a whole lot that the vendor could improve on. We sometimes struggle...
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Commentary Summary
Comment Type Breakout