Vitalware VitalCDM Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Operations
Health Catalyst has recordings and live webinars. Those are for new users. But I don't know whether...
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Product
We can do a lot of customization ourselves in Vitalware VitalCDM. We can update a lot of the fields....
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Relationship
We have regular calls with Health Catalyst, and they are always willing to answer questions. Also,...
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Operations
Health Catalyst has recorded training sessions for us to look at, and they are always very helpful...
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Product
We are very satisfied with Vitalware VitalCDM. It is very simple and user friendly, and there is...
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Relationship, Operations
Anytime I have a question, our Health Catalyst representative is very quick to return phone calls...
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Relationship
We have been happy with Health Catalyst, and they have been good. When the vendor was smaller, I...
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Loyalty, Product
Measuring outcomes is a little hard for us because the biggest thing that we are using Vitalware...
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Product, Value
I would tell others that Vitalware VitalCDM is user friendly and has a wealth of knowledge. If users...
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Relationship, Product
Vitalware VitalCDM is an excellent tool. It meets the needs that we use it for, and we recommend it...
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Relationship
Sometimes Health Catalyst tries to change things in terms of how they operate with us, and sometimes...
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Operations
Health Catalyst recently did an upgrade to Vitalware VitalCDM, and they were pretty smart about how...
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Product
Vitalware VitalCDM is a national product, so I warn people that it doesn’t handle state-specific...
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Operations
Health Catalyst is very good at training, and it is free for their clients. Also, the vendor did a...
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Product
In general, Vitalware VitalCDM always works. In terms of all Health Catalyst's stuff, there have...
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Operations
The initial training with Health Catalyst was a long time ago, but at least for the general...
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Loyalty, Value
We are not looking to move away from Health Catalyst, but periodically, my superiors ask whether we...
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Product
Vitalware VitalCDM would be easier to use if it had functionalities for reporting that more closely...
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Relationship
When we find glitches and report them to the vendor, the vendor tries their best to rectify those...
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Product
There is a lot of data included in Vitalware VitalCDM. There is a lot of research. The system is a...
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Relationship
I have a one-on-one contact that is always very prompt in getting back to me if I reach out to them....
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Relationship, Product
I never have any problem finding anything I need on the website or on the vendor’s portal. It is...
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Relationship
Health Catalyst has been very supportive of our organization. The engagement truly feels like...
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Operations, Product
Vitalware VitalCDM is very intuitive for new users in terms of maneuvering around and understanding...
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Relationship, Product
If Health Catalyst could focus on pharmaceutical reconciliation reports and work toward something...
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Product
I love the lookup tools in Vitalware VitalCDM. I love being able to see some history on our pricing,...
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Operations, Product
If I have a clinical person describing something to me that doesn't know the HCPCS or CPT code and I...
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Product
There is no disruption of services with the upgrades. I don't even notice the upgrades. Health...
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Operations
Health Catalyst’s training is really good. I have to go and find it, but it is still pretty good. I...
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Product
The description lookup would be a really fabulous thing to have. Everything else works fine. I...
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Product
There are certain things in Vitalware VitalCDM that could be improved but that I feel are out of...
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Product
Health Catalyst’s reporting on data from multiple sources has significantly improved over the last...
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Culture, Relationship, Value
We had some internal changes, and Health Catalyst was very willing to work with us on pricing and...
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Relationship
Health Catalyst’s biggest strengths are probably their reliability and their willingness to listen...
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Loyalty, Product
The new version of Vitalware VitalCDM is a lot more user friendly to the everyday user. We use...
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Relationship, Operations
Before Health Catalyst gives access to the actual live version of an upgrade, they offer the...
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Product
We are satisfied with Vitalware VitalCDM. I like the ease of reporting and the ease of the workflow...
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Relationship
When we have a new data field, we can tell our Health Catalyst customer service representative that...
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Relationship
Hospitals are in dire straits because of the COVID-19 pandemic and because of everything that...
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Operations, Product
It is not intuitive to search for things in Vitalware VitalCDM. Once we get the system, things are...
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Operations, Product
I would tell others to document their current processes very well to get the route right in...
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Relationship, Product
We use Health Catalyst’s request workflow extensively, and I like it. People can enter a request for...
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Relationship, Product
Recently, Health Catalyst put some information in the system about supplies, and it was not good...
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Loyalty, Product
Vitalware VitalCDM is easy to use. The overall product quality has been a lot better in the past...
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Value
I don't know how much we are paying for Vitalware VitalCDM, but the feeling of receiving our money’s...
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Loyalty, Relationship, Product
I would tell others that the support is very good, and Vitalware VitalCDM meets our needs,...
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Loyalty
Health Catalyst is working on an update, and there is some training. We are really excited about the...
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Relationship
The vendor really does listen to things that are not going well. They take our feedback and make...
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Loyalty
We are really excited about Vitalware VitalCDM and what it does. We have implemented workflow and...
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Product
Vitalware VitalCDM could be more robust in the pharmacy area in terms of the reporting and some of...
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Relationship
We see higher-level executives from Health Catalyst working with us. The vendor used to have an...
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Product
I like that Health Catalyst tries to provide a lot of coding information. I love that we can click...
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Relationship
When Health Catalyst used to do an annual conference, they also used to give us the option to sign...
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Culture
We are having an issue with our users. Recently, we had to go back and remove users because we...
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Relationship
Health Catalyst has worked hard to meet our needs. The things we struggle with are not a big deal,...
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Relationship
When we were transitioning to Health Catalyst, we got to the point where the vendor’s executives...
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Relationship, Product
Sometimes we have mix-ups with what is sent from us. Not everything is due to Vitalware Vital CDM....
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Relationship, Product
Health Catalyst has done a really good job of sending multiple updates for coding and billing....
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Product
We build our charges in Vitalware VitalCDM. We also research the charge build for supplies, and...
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Relationship, Operations
Health Catalyst has helped us. They did a great job performing training for my team when we went...
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Relationship
I have never had to ever escalate something to Health Catalyst’s executives. They meet with us...
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Relationship, Operations
If someone is looking for an engaged vendor that has numerous resources, coding knowledge, and a...
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Loyalty, Operations
We are up-to-date with Health Catalyst, but they are moving over to a new platform. We have both the...
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Loyalty, Product
The technology had not changed until the vendor moved over to the new platform. The new platform has...
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Relationship
We have regularly scheduled meetings with Health Catalyst, and they are always there to work things...
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Operations, Product
I would advise everyone to set up their workflow. A lot of organizations don't set up their workflow...
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Loyalty, Product
We want to expand some files, put some stuff in the product, and really start building the system...
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Loyalty
We love Vitalware VitalCDM, and I only expect better things when we have the upgrade we are getting...
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Product
There are some pain points with getting a system like Vitalware VitalCDM up and running, but that is...
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Relationship
In general, Health Catalyst can be kind of flighty. At least, the group we work with has sometimes...
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Relationship
Health Catalyst is very thorough. Anytime I need a visual or a meeting, they will make it work...
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Relationship
Health Catalyst has been really responsive, but we usually find things wrong before they do.
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Relationship, Operations
Health Catalyst has frequent webinars not just about their system but also about rules and...
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Product
What stands out about Vitalware VitalCDM is definitely its vital knowledge. I can go on there and...
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Relationship, Operations
The tool is good, but Health Catalyst is in the process of implementing a new platform, and their...
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Relationship
We have a Health Catalyst client representative, and we struggle with them not understanding our...
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Relationship
Ever since Vitalware became part of Health Catalyst, we haven't had people who know about us as a...
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Culture, Relationship
Health Catalyst tries to keep their promises, but lately, we have to go back and ask them what is...
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Relationship, Operations
When we ask, the vendor is always very quick to help us and go through things when we want to be...
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Product
The product does what it is supposed to do. We can generate reports to show all the work we are...
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Product
For our purposes, Vitalware VitalCDM is a great product. We export things routinely, and the vendor...
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Relationship
Our relationship with Health Catalyst is very good. They are very responsive. They definitely listen...
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Product
The solution doesn't reach all our different modules in our EMR. Vitalware VitalCDM simply pulls...
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Operations
The vendor’s upgrade implementations are very straightforward. They provide documentation and...
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Operations
Health Catalyst is very good at training. They have online webinars that are recorded, and those...
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Operations, Product
As far as ease of use goes, there are so many details in the product that it takes some time to get...
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Product
More and more, payers require the HCPCS to be included in the claims for all supplies and devices....
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Relationship
We have a point person, and we work through that person for all our issues. They have to go back and...
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Loyalty, Product
We have an upgrade coming. I don't know what that is going to look like because there will be a...
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Relationship
There is a time zone difference between us and the vendor, but that has made no difference in their...
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Product
Vitalware VitalCDM is easy to use and user friendly. And it contains a lot of information in one spot....
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Product
I would like to see the analytics drive a simpler or more visual dashboard. And maybe this exists...
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Relationship
Our account representative has shifted a lot over time. Also, Health Catalyst purchased Vitalware,...
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Operations
The training is good because we incorporate our representative into our meetings. The impact is...
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Product
With the product, I find it easy to look up a code to get APC information. The product gives us the...
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Product
In terms of technology, the vendor has done cosmetic changes, but I haven't seen any huge changes...
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Operations, Product
There are obstacles when certain things in development go through during upgrades. When we deal with...
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Product
The revenue and usage aren't correct on Vitalware VitalCDM. The vendor can’t give us specifics on...
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Product
In terms of how well the product reports data from different sources, we are confident in the...
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Product
We created a very good workflow with Vitalware VitalCDM when we implemented it. The requests are...
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Culture, Relationship
As far as the vendor keeping all promises goes, the vendor has always followed through with...
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Value
As far as nickel-and-diming goes, the only obstacle that we have is in managing accessibility. We...
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Product
Vitalware VitalCDM is simple and basic, and that makes it a bit easier than other products. It...
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Relationship
Health Catalyst hasn't been responsive in getting us the help we need on several things. For...
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Loyalty, Value
Vitalware VitalCDM is a cheap product. I like the price; it is much lower than that of competing...
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Loyalty
I expect our overall satisfaction with Vitalware VitalCDM will decrease because we will be expanding...
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Product, Value
The product is only as good as the people that are using it. For us, the product is extremely...
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Relationship
We were not impressed when we called Health Catalyst’s help desk and received a message stating that...
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Relationship, Product
Health Catalyst has been able to deliver everything that I have asked them for that has been within...
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Product
There are a lot of functionalities in the system that are fantastic. For example, we have the...
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Relationship, Operations
Anytime we need a refresher with something in the system, it isn't a problem for Health Catalyst. We...
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Culture, Value
Health Catalyst doesn't really charge us for every little thing.
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Product
Over the past little while, Health Catalyst's product has improved in the respect that the solution...
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Operations
Health Catalyst will send little notice when doing upgrades, but the upgrades are done in the middle...
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Relationship, Value
Health Catalyst was very willing to work with us and adapt the solution to our specific needs. They...
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Relationship
Health Catalyst does a good job. We have had some difficulty with the person that is assigned to us...
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Relationship
Health Catalyst does a fantastic job of giving us multiple sources that we can look at to get the...
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Relationship
The vendor is always supportive. We have never had a problem with that. We have our resource person,...
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Product
Vitalware VitalCDM has been clunky in meeting our needs, but it gets us 60% of the way to what we...
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Value
Vitalware VitalCDM helps my hospital benchmark against other hospitals when we are developing...
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Product
Vitalware VitalCDM takes the information we send and consolidates it into something usable. It also...
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Product
We are hitting the point where we can't rely on Vitalware VitalCDM's information. I will send data...
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Relationship
We have had issues with the turnover of our client success managers. We have had quite a few...
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Product
We use a component of Vitalware VitalCDM, and I would like to see more integration to the...
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Relationship, Product
I would like more notifications about system issues from Health Catalyst. For example, if I notice...
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Product
The only things that we still struggle with in the system are the end-of-month requests that aren't...
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Product
We are not completely satisfied with how the system reports on data from multiple systems, but the...
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Operations, Product
We really like the Vitalware VitalCDM workflow product. Recently, we tried to get some other areas...
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Relationship, Operations, Product
Vitalware VitalCDM is very seamless. We don't have to do anything when there are upgrades. They are...
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Relationship, Operations
Health Catalyst’s support is exceptional. We are really pleased with having an individual account...
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Culture
I am not really familiar with other vendors' pricing. I am only familiar with what Vitalware...
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Operations
The training is great. The product is easy to use and acts as a great resource for coding and...
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Relationship, Product
A lot of times, I can find things in VitalKnowledge. However, I sometimes have to go to my internal...
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Loyalty, Value
When the contract with our previous vendor was up, we reevaluated our options, and Health Catalyst...
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Relationship
The vendor is very helpful. We can reach out at any time, and the vendor is there for us. We have a...
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Product
The system is great because there are quarterly and yearly coding changes. We get updates from the...
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Loyalty, Operations, Product
I know the vendor is working on new software. Parts of the new system are confusing, but the vendor...
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Relationship, Operations
We like our team's flexibility and responsiveness. They are very open to discussing and working on...
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Product
There are a couple of suggestions that we have for the vendor about some simple things, like...
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Culture, Value
Unfortunately, we went through a conversion that required us to rebuild the solution. That came at a...
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Relationship
I enjoy working with my Health Catalyst representative. They have been awesome at giving me all...
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Operations, Product
The tool gives me exactly what I need, and I am learning more about things that are in the system...
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Operations
If I were talking to a peer about the product, I would say that the best thing about the system is...
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Relationship, Product
Health Catalyst does a good job of organizing data and making it user friendly. There are some parts...
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Relationship
We don't need executive involvement from the vendor very often, but when we need help, the vendor is...
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Relationship
Health Catalyst’s support team is willing to help us, and they record calls for us. Part of my...
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Product
We consider ourselves to be the end-user experts of Vitalware VitalCDM, so if somebody requests a...
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Product
Vitalware VitalCDM is not an easy-to-use tool, and it is not end-user efficient. We should know the...
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Loyalty
I would move off of Vitalware VitalCDM. I want to come in every day and have something that helps me...
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Operations
Vitalware VitalCDM took years to implement. We had to keep asking Health Catalyst for a deadline,...
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Product
Vitalware VitalCDM is very flexible in terms of building a unique view for our hospital or our needs...
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Operations, Product
In terms of maintaining the system, giving people access, and removing access, the product is not...
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Product
The product has great flexibility with how we can manipulate our system in terms of our view, our...
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Relationship
Whenever the NDCs are revamped, I can ask the vendor to update their list to make sure they pull...
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Relationship, Operations
We have routine meetings with the vendor, and those are great. If anything, I am the one who cancels...
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Relationship
The vendor is proactive in terms of sending us emails about things, but they are not personable. So...
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Relationship
I work with the vendor. If I am not working with the person who I touch base with in regular...
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Product
With regard to Vitalware VitalCDM meeting our CDM needs, there are some things that we still have to...
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Culture
The vendor was pretty flexible with what we wanted to see and how we wanted to build our view. But...
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Culture, Operations
When we first implemented the system, the vendor had a team of folks on their end to help us with...
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Product
We have a complicated system in our organization. It is hard to connect our facilities in some...
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Product
We haven’t been able to fully take advantage of the full product. We want the product to connect to...
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Operations
The vendor’s trainers were on task. They understood what we wanted. They were very flexible. I have...
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Operations
While we were implementing the software, we had a lot of scenarios for use of the product that the...
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Product
The product’s usability is pretty tough. It is not a very intuitive tool, and a lot of the features...
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Relationship
We asked for things that the vendor wasn’t able to provide for us. So we had to go to our IT team...
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Operations
Our experience with VitalCDM has not been great. The implementation was a lengthy and painful...
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Relationship
We work very closely with Health Catalyst to achieve our goals. They offer very good ongoing...
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Operations
The implementation and upgrades are seamless. The vendor reaches out to tell us what is new and what...
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Product
Because we are a specialty hospital, we want some things that we can't really have.
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Product
I have only worked in two systems, and I would buy Vitalware VitalCDM over the other one. Health...
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Operations
The training is good. Our representative is always available. And if they can't figure something...
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Relationship
My relationship with Health Catalyst is strong and has been going well. Customer service is really...
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Relationship, Product
Vitalware VitalCDM has always been strong. The vendor keeps their tool current, and that is very helpful....
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Product
We struggle with the revenue code section of Vitalware VitalCDM. We need reports that we are able to...
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Culture, Operations, Product, Value
The product's ease of use is not very good. I am constantly training people on how to submit a...
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Relationship, Operations, Product
We have a project with Health Catalyst, and that upgrade has not been the best. The way we make...
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Culture, Loyalty
If I were shopping around, I would have my list of things that I wanted and would submit that to...
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Product
I would like the CDM volumes to upload automatically each month. I have the process scheduled for...
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Product
As with any tool, the product is a very user-friendly system if people know what they are looking...
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Relationship
The vendor is always asking us to chime in and give them feedback on their front page, and they do...
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Loyalty, Operations
We can pull reports using the product, and the process is really user friendly. We can pull...
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Culture, Value
Health Catalyst avoids charging for every little thing. We have limits, but the vendor is flexible.
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Value
We need certain information from Health Catalyst, and they want to charge us for it. The vendor...
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