Vitalware VitalCDM Commentary
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Dustin Cragun
VP of RCM & Operations
KLAS VP of RCM & Operations - Dustin Cragun
 
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User Commentary

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Manager

Loyalty, Relationship

Vitalware VitalCDM was actually just moved to a different platform, and that has been a little...

Jul 2024
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Manager

Loyalty, Product

There are some things that are a little different and better in the new version of Vitalware...

Jul 2024
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Manager

Culture, Relationship

I don't really know what is going on over at Health Catalyst. They have had a lot of turnover. We...

Jul 2024
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Manager

Operations

Health Catalyst doesn't really give us a lot of ongoing training. We train all of our own users on...

Jul 2024
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Manager

Relationship

Health Catalyst has changed their support. We used to have to go through our account representative...

Jul 2024
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Manager

Product, Value

Vitalware VitalCDM works very well. We use it every day. It is a great product, and it is very user...

Jul 2024
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Analyst/Coordinator

Product, Value

I love the timeliness of the CPT updates. I like the library of various transmittals and...

Jul 2024
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Analyst/Coordinator

Relationship

We have brought up issues in the past but not recently. Health Catalyst always says they will take...

Jul 2024
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Analyst/Coordinator

Operations, Product

There is a learning curve with Vitalware VitalCDM. It is such a packed view that it definitely takes...

Jul 2024
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Director

Product

I am not a fan of the new Vitalware VitalCDM upgrade. The newer version seems clumsier; it is harder...

Jun 2024
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Director

Relationship, Operations

I am a big fan of communication. We can't communicate enough, and Health Catalyst needs to...

Jun 2024
||
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Director

Relationship

I have seen a great decrease in customer service since Vitalware became part of Health Catalyst. It...

Jun 2024
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Director

Operations, Product

Our people that use Vitalware VitalCDM really know how to navigate it, so the tool is very friendly....

Jun 2024
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Director

Relationship

We used to work closely with someone from the vendor who would be part of the agenda in meetings and...

Jun 2024
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Director

Product

There is no question that we are satisfied with what Vitalware VitalCDM does for us from a...

Jun 2024
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Director

Product

Vitalware VitalCDM is garbage in, garbage out. We give it information, and the output is a...

Jun 2024
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Director

Product

Vitalware VitalCDM meets all my needs. It even feels a little bit like overkill in some instances...

Jun 2024
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Director

Product

We got one update recently for Vitalware VitalCDM, and that is the only update that has really made...

Jun 2024
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Director

Relationship

We have a liaison who is our contact person with Health Catalyst, but they don’t know the bells and...

Jun 2024
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Director

Culture

We have a very nitpicky situation with licenses in Vitalware VitalCDM. We feel that we are hog-tied...

Jun 2024
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Director

Product, Value

We utilize Vitalware VitalCDM for the purposes of doing all of the tracking and reconciling on a...

Jun 2024
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VP/Other Executive

Product

Vitalware VitalCDM is a great process workflow and audit tool. When we go through a financial audit,...

Jun 2024
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VP/Other Executive

Relationship

Health Catalyst does a good job about making sure people are updated, and if there is any update,...

Jun 2024
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VP/Other Executive

Loyalty, Product

I would like a platform within Health Catalyst to do analytics around CDI and to make coding more...

Jun 2024
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VP/Other Executive

Loyalty

Vitalware VitalCDM is part of our long-term plans unless something with cost changes. There are...

Jun 2024
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VP/Other Executive

Product

In addition to the Vitalware VitalCDM part, there is the VitalKnowledge piece, and quite honestly,...

Jun 2024
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Manager

Relationship

My client manager with Health Catalyst is great, but the web support people are very difficult to...

Jun 2024
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Manager

Product

Some of the data in Vitalware VitalCDM’s reporting could be missing. Through our EHR, I ran a report...

Jun 2024
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Manager

Relationship, Product

The solution stalls a lot now, but it used to not stall. Health Catalyst has made changes so that if...

Jun 2024
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Manager

Product

Some of Vitalware VitalCDM comes with a learning curve, but much of the trouble comes from Health...

Jun 2024
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Manager

Relationship

We have a great client services manager with Health Catalyst. There is definitely human...

Jun 2024
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Manager

Loyalty, Operations, Product

Vitalware VitalCDM is an excellent solution that overall meets 99% of our needs. It is just not user...

Jun 2024
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Manager

Product

The system is very useful. We can use its standard analytical files to price our services based on...

May 2024
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Manager

Relationship

We have had the system for a few years, and we have switched our representatives many times. It is...

May 2024
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Manager

Product

The system is a great resource for users who want to know nationwide averages. It can also drill...

May 2024
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Manager

Culture, Relationship, Product

Sometimes, Health Catalyst's descriptions aren't current with CMS guidelines.

May 2024
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Manager

Product

Things are going very well with Vitalware VitalCDM. We use the system just about every day.

May 2024
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Manager

Relationship

We have a better process in place for communicating concerns now. We had some struggles, but the...

May 2024
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Analyst/Coordinator

Loyalty, Operations

We can't do simple things with Vitalware VitalCDM, such as multifaceted searches. The search...

May 2024
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Analyst/Coordinator

Relationship, Product

We struggle with Health Catalyst’s knowledge tool. It is like a library, and it has books and a...

May 2024
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Analyst/Coordinator

Relationship

Health Catalyst doesn’t have a ticketing system. The people at Health Catalyst who are empowered to...

May 2024
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Analyst/Coordinator

Operations, Product

I don't think Vitalware VitalCDM is easy to use or intuitive. Health Catalyst makes updates that...

May 2024
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Analyst/Coordinator

Product

Vitalware VitalCDM should make me faster, but it doesn't. It slows me down. I don't trust it....

May 2024
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Analyst/Coordinator

Relationship

Our experience with Health Catalyst stays at the status quo. We have frequent meetings with the...

May 2024
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Analyst/Coordinator

Loyalty, Relationship

Health Catalyst is moving to a new UI, and that has been difficult. We sometimes act as a QA team...

May 2024
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Manager

Value

Vitalware VitalCDM is relatively intuitive. It doesn’t take a lot of high technology skills to...

Apr 2024
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Manager

Product

Sometimes the process for exporting reports in Vitalware VitalCDM tends to be a little clunky. I...

Apr 2024
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Manager

Relationship

Health Catalyst has good customer service. When we have noticed items that seem to not be quite...

Apr 2024
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Analyst/Coordinator

Product

One of the things that we absolutely love about Vitalware VitalCDM is the prospective analysis...

Apr 2024
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Analyst/Coordinator

Loyalty, Operations

I just went to a conference for Health Catalyst, and a lot of their information was geared toward...

Apr 2024
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Analyst/Coordinator

Relationship

We don't ever have an issue getting ahold of our representative or, if our representative is off,...

Apr 2024
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Analyst/Coordinator

Product

Our pharmacist isn't very happy with the information that Vitalware VitalCDM has. There are some...

Apr 2024
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Analyst/Coordinator

Product

The tool will pull in all the CMS and AMA regulations, so it is kind of a one-stop shop, and that...

Apr 2024
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Analyst/Coordinator

Operations

The implementation was easy, and we are getting exactly what the vendor promised. Health Catalyst...

Apr 2024
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Director

Product

We have edits that we build out, but there aren't payer-specific edits that are already out there....

Mar 2024
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Director

Relationship

Vitalware has been pretty good about being proactive on some updates and stuff. Vitalware probably...

Mar 2024
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Director

Operations, Product

We absolutely love Vitalware VitalCDM. It has been a great tool. We love that it is like a one-stop...

Mar 2024
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Manager

Loyalty, Operations, Product

Health Catalyst rolled out a new user interface for the system, but we still use the old interface....

Jan 2024
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Manager

Product, Value

The system's tools are very good. Our CDM team can run reports regularly. They can also import new...

Jan 2024
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Manager

Product, Value

We don't use the system a lot for reports with multiple sources. Instead, we include some things in...

Jan 2024
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Manager

Product

The system is very independent. It isn't that the vendor doesn't want the system to be part of our...

Jan 2024
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Manager

Relationship

I would recommend the system if anyone were to ask me about it. I think the system is a pretty easy...

Jan 2024
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(0)
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Analyst/Coordinator

Product

Things are going pretty well with Vitalware VitalCDM. We use Vitalware VitalCDM for so many things....

Jan 2024
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Analyst/Coordinator

Loyalty

Health Catalyst moved over to a new platform, which is more of a Windows-based platform, and we are...

Jan 2024
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Analyst/Coordinator

Relationship

Our contact person at Health Catalyst is pretty responsive. Health Catalyst keeps all their promises...

Jan 2024
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Manager

Culture

When we went through a big review with Health Catalyst, they told us about some workflows that we...

Jan 2024
||
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Manager

Product

The newest upgrade that we had with Vitalware VitalCDM was really nice.

Jan 2024
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Manager

Relationship

There was a transition of representatives assigned to us, and that caused some delays. When we need...

Jan 2024
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Analyst/Coordinator

Product

Things aren't going great with Vitalware VitalCDM. It has a new UI, so it got a facelift, but it...

Jan 2024
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Analyst/Coordinator

Loyalty

Prior to the new UI, we were bringing things up and saying we were missing things. Health Catalyst’s...

Jan 2024
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Analyst/Coordinator

Relationship

We are still dealing with the same people we had before the Health Catalyst acquisition, and they...

Jan 2024
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Analyst/Coordinator

Operations

We spoke to other clients of Vitalware VitalCDM during and after our implementation because we were...

Jan 2024
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Manager

Operations

Health Catalyst has recordings and live webinars. Those are for new users. But I don't know whether...

Oct 2023
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Manager

Product

We can do a lot of customization ourselves in Vitalware VitalCDM. We can update a lot of the fields....

Oct 2023
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Manager

Relationship

We have regular calls with Health Catalyst, and they are always willing to answer questions. Also,...

Sep 2023
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Manager

Operations

Health Catalyst has recorded training sessions for us to look at, and they are always very helpful...

Sep 2023
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Manager

Product

We are very satisfied with Vitalware VitalCDM. It is very simple and user friendly, and there is...

Sep 2023
||
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Director

Relationship, Operations

Anytime I have a question, our Health Catalyst representative is very quick to return phone calls...

Sep 2023
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VP/Other Executive

Relationship

We have been happy with Health Catalyst, and they have been good. When the vendor was smaller, I...

Sep 2023
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Director

Loyalty, Product

Measuring outcomes is a little hard for us because the biggest thing that we are using Vitalware...

Sep 2023
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Director

Product, Value

I would tell others that Vitalware VitalCDM is user friendly and has a wealth of knowledge. If users...

Sep 2023
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VP/Other Executive

Relationship, Product

Vitalware VitalCDM is an excellent tool. It meets the needs that we use it for, and we recommend it...

Sep 2023
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VP/Other Executive

Relationship

Sometimes Health Catalyst tries to change things in terms of how they operate with us, and sometimes...

Sep 2023
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Director

Operations

Health Catalyst recently did an upgrade to Vitalware VitalCDM, and they were pretty smart about how...

Sep 2023
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VP/Other Executive

Product

Vitalware VitalCDM is a national product, so I warn people that it doesn’t handle state-specific...

Sep 2023
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VP/Other Executive

Operations

Health Catalyst is very good at training, and it is free for their clients. Also, the vendor did a...

Sep 2023
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VP/Other Executive

Product

In general, Vitalware VitalCDM always works. In terms of all Health Catalyst's stuff, there have...

Sep 2023
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VP/Other Executive

Operations

The initial training with Health Catalyst was a long time ago, but at least for the general...

Sep 2023
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VP/Other Executive

Loyalty, Value

We are not looking to move away from Health Catalyst, but periodically, my superiors ask whether we...

Sep 2023
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Analyst/Coordinator

Product

Vitalware VitalCDM would be easier to use if it had functionalities for reporting that more closely...

Sep 2023
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Analyst/Coordinator

Relationship

When we find glitches and report them to the vendor, the vendor tries their best to rectify those...

Sep 2023
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Director

Product

There is a lot of data included in Vitalware VitalCDM. There is a lot of research. The system is a...

Aug 2023
||
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Analyst/Coordinator

Relationship

I have a one-on-one contact that is always very prompt in getting back to me if I reach out to them....

Aug 2023
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Analyst/Coordinator

Relationship, Product

I never have any problem finding anything I need on the website or on the vendor’s portal. It is...

Aug 2023
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Manager

Relationship

Health Catalyst has been very supportive of our organization. The engagement truly feels like...

Aug 2023
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Manager

Operations, Product

Vitalware VitalCDM is very intuitive for new users in terms of maneuvering around and understanding...

Aug 2023
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Manager

Relationship, Product

If Health Catalyst could focus on pharmaceutical reconciliation reports and work toward something...

Aug 2023
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Analyst/Coordinator

Product

I love the lookup tools in Vitalware VitalCDM. I love being able to see some history on our pricing,...

Aug 2023
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Analyst/Coordinator

Operations, Product

If I have a clinical person describing something to me that doesn't know the HCPCS or CPT code and I...

Aug 2023
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Analyst/Coordinator

Product

There is no disruption of services with the upgrades. I don't even notice the upgrades. Health...

Aug 2023
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(0)
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Analyst/Coordinator

Operations

Health Catalyst’s training is really good. I have to go and find it, but it is still pretty good. I...

Aug 2023
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Analyst/Coordinator

Product

The description lookup would be a really fabulous thing to have. Everything else works fine. I...

Aug 2023
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(0)
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Manager

Product

There are certain things in Vitalware VitalCDM that could be improved but that I feel are out of...

Aug 2023
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(0)
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Manager

Product

Health Catalyst’s reporting on data from multiple sources has significantly improved over the last...

Aug 2023
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(0)
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Manager

Culture, Relationship, Value

We had some internal changes, and Health Catalyst was very willing to work with us on pricing and...

Aug 2023
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(0)
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Manager

Relationship

Health Catalyst’s biggest strengths are probably their reliability and their willingness to listen...

Aug 2023
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Manager

Loyalty, Product

The new version of Vitalware VitalCDM is a lot more user friendly to the everyday user. We use...

Aug 2023
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Manager

Relationship, Operations

Before Health Catalyst gives access to the actual live version of an upgrade, they offer the...

Aug 2023
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Director

Product

We are satisfied with Vitalware VitalCDM. I like the ease of reporting and the ease of the workflow...

Aug 2023
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(0)
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Director

Relationship

When we have a new data field, we can tell our Health Catalyst customer service representative that...

Aug 2023
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Director

Relationship

Hospitals are in dire straits because of the COVID-19 pandemic and because of everything that...

Aug 2023
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Director

Operations, Product

It is not intuitive to search for things in Vitalware VitalCDM. Once we get the system, things are...

Aug 2023
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Director

Operations, Product

I would tell others to document their current processes very well to get the route right in...

Aug 2023
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Analyst/Coordinator

Relationship, Product

We use Health Catalyst’s request workflow extensively, and I like it. People can enter a request for...

Aug 2023
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Analyst/Coordinator

Relationship, Product

Recently, Health Catalyst put some information in the system about supplies, and it was not good...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Vitalware VitalCDM is easy to use. The overall product quality has been a lot better in the past...

Aug 2023
||
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Analyst/Coordinator

Value

I don't know how much we are paying for Vitalware VitalCDM, but the feeling of receiving our money’s...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

I would tell others that the support is very good, and Vitalware VitalCDM meets our needs,...

Aug 2023
||
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Analyst/Coordinator

Loyalty

Health Catalyst is working on an update, and there is some training. We are really excited about the...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor really does listen to things that are not going well. They take our feedback and make...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

We are really excited about Vitalware VitalCDM and what it does. We have implemented workflow and...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Vitalware VitalCDM could be more robust in the pharmacy area in terms of the reporting and some of...

Aug 2023
||
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Analyst/Coordinator

Relationship

We see higher-level executives from Health Catalyst working with us. The vendor used to have an...

Aug 2023
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Analyst/Coordinator

Product

I like that Health Catalyst tries to provide a lot of coding information. I love that we can click...

Aug 2023
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Analyst/Coordinator

Relationship

When Health Catalyst used to do an annual conference, they also used to give us the option to sign...

Aug 2023
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Analyst/Coordinator

Culture

We are having an issue with our users. Recently, we had to go back and remove users because we...

Aug 2023
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Analyst/Coordinator

Relationship

Health Catalyst has worked hard to meet our needs. The things we struggle with are not a big deal,...

Aug 2023
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Analyst/Coordinator

Relationship

When we were transitioning to Health Catalyst, we got to the point where the vendor’s executives...

Aug 2023
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Manager

Relationship, Product

Sometimes we have mix-ups with what is sent from us. Not everything is due to Vitalware Vital CDM....

Aug 2023
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Manager

Relationship, Product

Health Catalyst has done a really good job of sending multiple updates for coding and billing....

Aug 2023
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Director

Product

We build our charges in Vitalware VitalCDM. We also research the charge build for supplies, and...

Jul 2023
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Director

Relationship, Operations

Health Catalyst has helped us. They did a great job performing training for my team when we went...

Jul 2023
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Director

Relationship

I have never had to ever escalate something to Health Catalyst’s executives. They meet with us...

Jul 2023
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Director

Relationship, Operations

If someone is looking for an engaged vendor that has numerous resources, coding knowledge, and a...

Jul 2023
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Analyst/Coordinator

Loyalty, Operations

We are up-to-date with Health Catalyst, but they are moving over to a new platform. We have both the...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

The technology had not changed until the vendor moved over to the new platform. The new platform has...

Jul 2023
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Analyst/Coordinator

Relationship

We have regularly scheduled meetings with Health Catalyst, and they are always there to work things...

Jul 2023
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Analyst/Coordinator

Operations, Product

I would advise everyone to set up their workflow. A lot of organizations don't set up their workflow...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

We want to expand some files, put some stuff in the product, and really start building the system...

Jul 2023
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