Vitalware VitalCDM Commentary
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Subject Expert
Dustin Cragun
SRU Manager
Commentary Summary
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User Commentary
Operations
Health Catalyst’s training for the new design they have is okay for a super basic user who looks...
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Relationship, Operations
I used to have a representative, and I knew exactly how to reach them and when to reach them. They...
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Relationship, Product
It doesn't seem like there is any forward momentum at all from Health Catalyst. It is like they are...
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Relationship, Operations
Health Catalyst fixed some of the issues with the workflow at my request. Health Catalyst did do...
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Product
I like the actual workflow of creating new codes and updating codes in Vitalware VitalCDM,...
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Relationship, Operations, Product
Some of the annual updates are not as timely as they once were. The vendor has been focused on...
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Product
The pharmacy source reports are not as fluid as they are in some other areas, and when we search for...
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Loyalty, Product
For supply sources, there is definitely room for improvement in the volume of supplies. It seems...
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Product
The product’s new look didn't really improve the functionality at all. The update just changed how...
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Relationship
Since Vitalware was bought out, it seems like their overall quality has decreased. We have an...
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Product, Value
I would hesitantly say that we wouldn't buy this solution again. Knowing what I know now, I probably...
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Relationship
The software design of this solution is great. I just think that maybe communication from Health...
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Relationship
We just switched our contact from Health Catalyst, and I would have given the person we had before a...
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Relationship
Recently, if something is happening with the vendor's site, we submit something, and that seems to...
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Product
When we try to find a supply based on the data we can fill in Vitalware VitalCDM, we can almost...
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Product
The way this solution communicates with our EHR is really great. We don't have to do a lot of manual...
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Value
Health Catalyst tends to charge for some things that seem a little nitpicky.
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Product
Vitalware VitalCDM is very helpful. We had issues previously maintaining our CDM, and now we have a...
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Relationship
When we were going through some big changes, Health Catalyst was fantastic. They met with us often,...
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Operations
We had initial training from Health Catalyst, but I would love it if they would give us more. For...
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Relationship
I meet with a higher-up from Health Catalyst, but not very often. With some vendors, their...
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Operations
If someone is looking for a vendor that offers educational resources and a place to export their CDM...
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Relationship, Product
We are very happy with our relationship with Health Catalyst. Our pharmacy team thoroughly enjoys...
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Relationship
I appreciate that we have really started taking advantage of the advisor piece that Health Catalyst...
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Relationship
Health Catalyst keeps their promises, and they are one of the most responsive vendors that I deal...
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Loyalty, Relationship
Vitalware VitalCDM was actually just moved to a different platform, and that has been a little...
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Loyalty, Product
There are some things that are a little different and better in the new version of Vitalware...
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Culture, Relationship
I don't really know what is going on over at Health Catalyst. They have had a lot of turnover. We...
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Operations
Health Catalyst doesn't really give us a lot of ongoing training. We train all of our own users on...
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Relationship
Health Catalyst has changed their support. We used to have to go through our account representative...
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Product, Value
Vitalware VitalCDM works very well. We use it every day. It is a great product, and it is very user...
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Product, Value
I love the timeliness of the CPT updates. I like the library of various transmittals and...
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Relationship
We have brought up issues in the past but not recently. Health Catalyst always says they will take...
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Operations, Product
There is a learning curve with Vitalware VitalCDM. It is such a packed view that it definitely takes...
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Product
I am not a fan of the new Vitalware VitalCDM upgrade. The newer version seems clumsier; it is harder...
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Relationship, Operations
I am a big fan of communication. We can't communicate enough, and Health Catalyst needs to...
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Relationship
I have seen a great decrease in customer service since Vitalware became part of Health Catalyst. It...
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Operations, Product
Our people that use Vitalware VitalCDM really know how to navigate it, so the tool is very friendly....
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Relationship
We used to work closely with someone from the vendor who would be part of the agenda in meetings and...
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Product
There is no question that we are satisfied with what Vitalware VitalCDM does for us from a...
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Product
Vitalware VitalCDM is garbage in, garbage out. We give it information, and the output is a...
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Product
Vitalware VitalCDM meets all my needs. It even feels a little bit like overkill in some instances...
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Product
We got one update recently for Vitalware VitalCDM, and that is the only update that has really made...
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Relationship
We have a liaison who is our contact person with Health Catalyst, but they don’t know the bells and...
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Culture
We have a very nitpicky situation with licenses in Vitalware VitalCDM. We feel that we are hog-tied...
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Product, Value
We utilize Vitalware VitalCDM for the purposes of doing all of the tracking and reconciling on a...
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Product
Vitalware VitalCDM is a great process workflow and audit tool. When we go through a financial audit,...
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Relationship
Health Catalyst does a good job about making sure people are updated, and if there is any update,...
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Loyalty, Product
I would like a platform within Health Catalyst to do analytics around CDI and to make coding more...
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Loyalty
Vitalware VitalCDM is part of our long-term plans unless something with cost changes. There are...
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Product
In addition to the Vitalware VitalCDM part, there is the VitalKnowledge piece, and quite honestly,...
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Relationship
My client manager with Health Catalyst is great, but the web support people are very difficult to...
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Product
Some of the data in Vitalware VitalCDM’s reporting could be missing. Through our EHR, I ran a report...
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Relationship, Product
The solution stalls a lot now, but it used to not stall. Health Catalyst has made changes so that if...
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Product
Some of Vitalware VitalCDM comes with a learning curve, but much of the trouble comes from Health...
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Relationship
We have a great client services manager with Health Catalyst. There is definitely human...
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Loyalty, Operations, Product
Vitalware VitalCDM is an excellent solution that overall meets 99% of our needs. It is just not user...
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Product
The system is very useful. We can use its standard analytical files to price our services based on...
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Relationship
We have had the system for a few years, and we have switched our representatives many times. It is...
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Product
The system is a great resource for users who want to know nationwide averages. It can also drill...
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Culture, Relationship, Product
Sometimes, Health Catalyst's descriptions aren't current with CMS guidelines.
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Product
Things are going very well with Vitalware VitalCDM. We use the system just about every day.
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Relationship
We have a better process in place for communicating concerns now. We had some struggles, but the...
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Loyalty, Operations
We can't do simple things with Vitalware VitalCDM, such as multifaceted searches. The search...
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Relationship, Product
We struggle with Health Catalyst’s knowledge tool. It is like a library, and it has books and a...
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Relationship
Health Catalyst doesn’t have a ticketing system. The people at Health Catalyst who are empowered to...
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Operations, Product
I don't think Vitalware VitalCDM is easy to use or intuitive. Health Catalyst makes updates that...
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Product
Vitalware VitalCDM should make me faster, but it doesn't. It slows me down. I don't trust it....
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Relationship
Our experience with Health Catalyst stays at the status quo. We have frequent meetings with the...
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Loyalty, Relationship
Health Catalyst is moving to a new UI, and that has been difficult. We sometimes act as a QA team...
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Value
Vitalware VitalCDM is relatively intuitive. It doesn’t take a lot of high technology skills to...
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Product
Sometimes the process for exporting reports in Vitalware VitalCDM tends to be a little clunky. I...
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Relationship
Health Catalyst has good customer service. When we have noticed items that seem to not be quite...
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Product
One of the things that we absolutely love about Vitalware VitalCDM is the prospective analysis...
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Loyalty, Operations
I just went to a conference for Health Catalyst, and a lot of their information was geared toward...
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Relationship
We don't ever have an issue getting ahold of our representative or, if our representative is off,...
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Product
Our pharmacist isn't very happy with the information that Vitalware VitalCDM has. There are some...
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Product
The tool will pull in all the CMS and AMA regulations, so it is kind of a one-stop shop, and that...
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Operations
The implementation was easy, and we are getting exactly what the vendor promised. Health Catalyst...
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Product
We have edits that we build out, but there aren't payer-specific edits that are already out there....
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Relationship
Vitalware has been pretty good about being proactive on some updates and stuff. Vitalware probably...
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Operations, Product
We absolutely love Vitalware VitalCDM. It has been a great tool. We love that it is like a one-stop...
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Loyalty, Operations, Product
Health Catalyst rolled out a new user interface for the system, but we still use the old interface....
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Product, Value
The system's tools are very good. Our CDM team can run reports regularly. They can also import new...
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Product, Value
We don't use the system a lot for reports with multiple sources. Instead, we include some things in...
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Product
The system is very independent. It isn't that the vendor doesn't want the system to be part of our...
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Relationship
I would recommend the system if anyone were to ask me about it. I think the system is a pretty easy...
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Product
Things are going pretty well with Vitalware VitalCDM. We use Vitalware VitalCDM for so many things....
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Loyalty
Health Catalyst moved over to a new platform, which is more of a Windows-based platform, and we are...
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Relationship
Our contact person at Health Catalyst is pretty responsive. Health Catalyst keeps all their promises...
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Culture
When we went through a big review with Health Catalyst, they told us about some workflows that we...
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Product
The newest upgrade that we had with Vitalware VitalCDM was really nice.
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Relationship
There was a transition of representatives assigned to us, and that caused some delays. When we need...
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Product
Things aren't going great with Vitalware VitalCDM. It has a new UI, so it got a facelift, but it...
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Loyalty
Prior to the new UI, we were bringing things up and saying we were missing things. Health Catalyst’s...
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Relationship
We are still dealing with the same people we had before the Health Catalyst acquisition, and they...
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Operations
We spoke to other clients of Vitalware VitalCDM during and after our implementation because we were...
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Operations
Health Catalyst has recordings and live webinars. Those are for new users. But I don't know whether...
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Product
We can do a lot of customization ourselves in Vitalware VitalCDM. We can update a lot of the fields....
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Relationship
We have regular calls with Health Catalyst, and they are always willing to answer questions. Also,...
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Operations
Health Catalyst has recorded training sessions for us to look at, and they are always very helpful...
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Product
We are very satisfied with Vitalware VitalCDM. It is very simple and user friendly, and there is...
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Relationship, Operations
Anytime I have a question, our Health Catalyst representative is very quick to return phone calls...
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Relationship
We have been happy with Health Catalyst, and they have been good. When the vendor was smaller, I...
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Loyalty, Product
Measuring outcomes is a little hard for us because the biggest thing that we are using Vitalware...
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Product, Value
I would tell others that Vitalware VitalCDM is user friendly and has a wealth of knowledge. If users...
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Relationship, Product
Vitalware VitalCDM is an excellent tool. It meets the needs that we use it for, and we recommend it...
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Relationship
Sometimes Health Catalyst tries to change things in terms of how they operate with us, and sometimes...
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Operations
Health Catalyst recently did an upgrade to Vitalware VitalCDM, and they were pretty smart about how...
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Product
Vitalware VitalCDM is a national product, so I warn people that it doesn’t handle state-specific...
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Operations
Health Catalyst is very good at training, and it is free for their clients. Also, the vendor did a...
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Product
In general, Vitalware VitalCDM always works. In terms of all Health Catalyst's stuff, there have...
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Operations
The initial training with Health Catalyst was a long time ago, but at least for the general...
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Loyalty, Value
We are not looking to move away from Health Catalyst, but periodically, my superiors ask whether we...
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Product
Vitalware VitalCDM would be easier to use if it had functionalities for reporting that more closely...
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Relationship
When we find glitches and report them to the vendor, the vendor tries their best to rectify those...
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Product
There is a lot of data included in Vitalware VitalCDM. There is a lot of research. The system is a...
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Relationship
I have a one-on-one contact that is always very prompt in getting back to me if I reach out to them....
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Relationship, Product
I never have any problem finding anything I need on the website or on the vendor’s portal. It is...
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Relationship
Health Catalyst has been very supportive of our organization. The engagement truly feels like...
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Operations, Product
Vitalware VitalCDM is very intuitive for new users in terms of maneuvering around and understanding...
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Relationship, Product
If Health Catalyst could focus on pharmaceutical reconciliation reports and work toward something...
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Product
I love the lookup tools in Vitalware VitalCDM. I love being able to see some history on our pricing,...
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Operations, Product
If I have a clinical person describing something to me that doesn't know the HCPCS or CPT code and I...
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Product
There is no disruption of services with the upgrades. I don't even notice the upgrades. Health...
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Operations
Health Catalyst’s training is really good. I have to go and find it, but it is still pretty good. I...
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Product
The description lookup would be a really fabulous thing to have. Everything else works fine. I...
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Product
There are certain things in Vitalware VitalCDM that could be improved but that I feel are out of...
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Product
Health Catalyst’s reporting on data from multiple sources has significantly improved over the last...
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Culture, Relationship, Value
We had some internal changes, and Health Catalyst was very willing to work with us on pricing and...
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Relationship
Health Catalyst’s biggest strengths are probably their reliability and their willingness to listen...
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Loyalty, Product
The new version of Vitalware VitalCDM is a lot more user friendly to the everyday user. We use...
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Relationship, Operations
Before Health Catalyst gives access to the actual live version of an upgrade, they offer the...
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Product
We are satisfied with Vitalware VitalCDM. I like the ease of reporting and the ease of the workflow...
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Relationship
When we have a new data field, we can tell our Health Catalyst customer service representative that...
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Relationship
Hospitals are in dire straits because of the COVID-19 pandemic and because of everything that...
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Operations, Product
It is not intuitive to search for things in Vitalware VitalCDM. Once we get the system, things are...
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Operations, Product
I would tell others to document their current processes very well to get the route right in...
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Relationship, Product
We use Health Catalyst’s request workflow extensively, and I like it. People can enter a request for...
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Relationship, Product
Recently, Health Catalyst put some information in the system about supplies, and it was not good...
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Loyalty, Product
Vitalware VitalCDM is easy to use. The overall product quality has been a lot better in the past...
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Value
I don't know how much we are paying for Vitalware VitalCDM, but the feeling of receiving our money’s...
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Loyalty, Relationship, Product
I would tell others that the support is very good, and Vitalware VitalCDM meets our needs,...
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Loyalty
Health Catalyst is working on an update, and there is some training. We are really excited about the...
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Relationship
The vendor really does listen to things that are not going well. They take our feedback and make...
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Loyalty
We are really excited about Vitalware VitalCDM and what it does. We have implemented workflow and...
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Product
Vitalware VitalCDM could be more robust in the pharmacy area in terms of the reporting and some of...
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Relationship
We see higher-level executives from Health Catalyst working with us. The vendor used to have an...
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Product
I like that Health Catalyst tries to provide a lot of coding information. I love that we can click...
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Relationship
When Health Catalyst used to do an annual conference, they also used to give us the option to sign...
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Culture
We are having an issue with our users. Recently, we had to go back and remove users because we...
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Relationship
Health Catalyst has worked hard to meet our needs. The things we struggle with are not a big deal,...
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Relationship
When we were transitioning to Health Catalyst, we got to the point where the vendor’s executives...
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Relationship, Product
Sometimes we have mix-ups with what is sent from us. Not everything is due to Vitalware Vital CDM....
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Relationship, Product
Health Catalyst has done a really good job of sending multiple updates for coding and billing....
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Product
We build our charges in Vitalware VitalCDM. We also research the charge build for supplies, and...
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Relationship, Operations
Health Catalyst has helped us. They did a great job performing training for my team when we went...
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Relationship
I have never had to ever escalate something to Health Catalyst’s executives. They meet with us...
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Relationship, Operations
If someone is looking for an engaged vendor that has numerous resources, coding knowledge, and a...
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Loyalty, Operations
We are up-to-date with Health Catalyst, but they are moving over to a new platform. We have both the...
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Loyalty, Product
The technology had not changed until the vendor moved over to the new platform. The new platform has...
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Relationship
We have regularly scheduled meetings with Health Catalyst, and they are always there to work things...
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Operations, Product
I would advise everyone to set up their workflow. A lot of organizations don't set up their workflow...
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Loyalty, Product
We want to expand some files, put some stuff in the product, and really start building the system...
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