Vitalware VitalCDM Commentary
Filtered view: All
Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
I am satisfied with the vendor's implementation work. I don't see any issues. The training is also...
Login or Create an Account to see details.
Loyalty, Product
The product does well in terms of basic search features. The code lookup tool is very helpful. It...
Login or Create an Account to see details.
Product
I don't know whether there is a whole lot that the vendor could improve on. We sometimes struggle...
Login or Create an Account to see details.
Relationship, Product
Health Catalyst is ahead of the game. They run recurring reports for us that run our data against...
Login or Create an Account to see details.
Loyalty, Relationship
Even from a leadership standpoint, Health Catalyst is more than willing to reach out to make sure...
Login or Create an Account to see details.
Product
Vitalware VitalCDM is so easy to use. I love that it pulls in all of the CMS guidelines,...
Login or Create an Account to see details.
Culture, Product, Value
A while back, Health Catalyst told us that we could use the solution to integrate into our charge...
Login or Create an Account to see details.
Operations, Product
Vitalware VitalCDM is a pretty intuitive and user-friendly tool. A year and a half ago, the vendor...
Login or Create an Account to see details.
Relationship
The vendor provides pretty good support. I am never concerned about having an issue and not being...
Login or Create an Account to see details.
Relationship
Health Catalyst asks us for our wish list of top things we want in the product, and that is nice,...
Login or Create an Account to see details.
Relationship
The knowledge tool in Vitalware VitalCDM is problematic. Another big trend with the solution is that...
Login or Create an Account to see details.
Relationship, Product
Health Catalyst has a new UI view, and they made all their customers switch to it from the classic...
Login or Create an Account to see details.
Product
It is really confusing to look at pharmacy data in Vitalware VitalCDM, but it could be because it is...
Login or Create an Account to see details.
Operations
The vendor's implementation recommendations led to multiple build aspects needing rework. The...
Login or Create an Account to see details.
Relationship, Product, Value
Health Catalyst does really well at helping us stay compliant with price transparency rules and...
Login or Create an Account to see details.
Relationship
We usually can get ahold of our Health Catalyst account manager and talk to an actual person. They...
Login or Create an Account to see details.
Operations
Health Catalyst always has training out there, and they send emails when any CMS updates are being...
Login or Create an Account to see details.
Loyalty, Relationship
We have gone to Health Catalyst and expanded their services, so we don't just have Vitalware...
Login or Create an Account to see details.
Product
Vitalware VitalCDM's ease of use for end users definitely rates at the top of the scale. We rarely...
Login or Create an Account to see details.
Loyalty
Erring on the side of caution, I would forecast my satisfaction with Vitalware VitalCDM between the...
Login or Create an Account to see details.
Relationship, Operations
When my team took over the responsibility of granting people access to Vitalware VitalCDM, Health...
Login or Create an Account to see details.
Relationship, Product
When it comes to CDM coding and compliance, we don't use Vitalware VitalCDM a lot. However, we know...
Login or Create an Account to see details.
Loyalty, Product
We have a couple of issues with Health Catalyst integrating within our system, and this is more the...
Login or Create an Account to see details.
Product
We get a lot of tools and output from Vitalware VitalCDM and dashboards, but not analysis of those...
Login or Create an Account to see details.
Relationship, Value
We have a regular call with Health Catalyst, and it is one of those that is just a standing...
Login or Create an Account to see details.
Culture, Relationship
Executive involvement from Health Catalyst is pretty low. Maybe that is because of our...
Login or Create an Account to see details.
Relationship
Health Catalyst's support has been really good. They are extremely responsive to questions. There...
Login or Create an Account to see details.
Loyalty, Value
One of the reasons we transitioned to Vitalware VitalCDM was the high cost of a competing system....
Login or Create an Account to see details.
Product
The only thing that I think the vendor could improve in the system is that the system's export of...
Login or Create an Account to see details.
Product
Vitalware VitalCDM has several strengths. It has an excellent database with the key tables that we...
Login or Create an Account to see details.
Product
There are certain pieces of the system that are a little trickier, like its contract management...
Login or Create an Account to see details.
Product
The reports in the system are user friendly, and the system's reporting capabilities keep us on...
Login or Create an Account to see details.
Operations
With Health Catalyst, we have had to go in search of update education. It is on the users to figure...
Login or Create an Account to see details.
Product
I like that we can see the history of changes in Vitalware VitalCDM. As I go through the process, I...
Login or Create an Account to see details.
Relationship
Regarding services, we had to go through our Health Catalyst provider representative whenever we had...
Login or Create an Account to see details.
Product
The biggest strength of Vitalware VitalCDM is its ability to customize. We can select our own routes...
Login or Create an Account to see details.
Relationship
Health Catalyst keeps all of their promises. Sometimes we have to get to the right person, but we...
Login or Create an Account to see details.
Culture, Relationship
Health Catalyst suspended one of our regular meetings where we could interact with them and they...
Login or Create an Account to see details.
Operations, Product
I am extremely satisfied with the system's ease of use for end users, even in the new version. The...
Login or Create an Account to see details.
Relationship
When we submit a ticket for a review of Health Catalyst's data, the vendor handles that pretty well.
Login or Create an Account to see details.
Relationship, Operations, Product
I like that I’m always able to find whatever I need to in Vitalware VitalCDM by logging in to the...
Login or Create an Account to see details.
Product
I don't really have the solution linked up with any other system. I create a file of a charge master...
Login or Create an Account to see details.
Relationship
There have been some changes to the Health Catalyst company, and I don't really have a lot of direct...
Login or Create an Account to see details.
Value
I have a little bit more capability with Vitalware VitalCDM when it comes to making sure NDC and...
Login or Create an Account to see details.
Product
There is still one feature in particular from the last update that is not working correctly. The...
Login or Create an Account to see details.
Relationship, Operations
The vendor has had some delays on things, but they got those things done. When they set up a new...
Login or Create an Account to see details.
Operations
The vendor is really good with training. They usually remind us about it by sending emails. When we...
Login or Create an Account to see details.
Relationship
The vendor has a new ticketing system where customers go online and open a ticket themselves, and I...
Login or Create an Account to see details.
Relationship
We got a new customer representative, and this person hasn't contacted me yet. It has been months,...
Login or Create an Account to see details.
Product
The solution's coding tools and medical necessity tools are very good, and we use them extensively...
Login or Create an Account to see details.
Product
We use the product for supplies, and we have trouble with that, though the trouble is probably not...
Login or Create an Account to see details.
Relationship, Product
Reconciliation isn't Health Catalyst's forte. The vendor has a reconciliation option to make sure...
Login or Create an Account to see details.
Relationship
Health Catalyst could improve their support. Right now, we are waiting on a number of things, and...
Login or Create an Account to see details.
Product, Value
Vitalware VitalCDM is working for us. The system is much better than what we had before, and we are...
Login or Create an Account to see details.
Culture, Relationship
Whether the product is part of our long-term plans is in question because we have been very...
Login or Create an Account to see details.
Relationship
We have definitely had a lot of issues with the system now that Health Catalyst has done their...
Login or Create an Account to see details.
Relationship, Operations, Product
The process for communicating the accesses and permissions that are available in the system for...
Login or Create an Account to see details.
Loyalty
I wouldn't buy the product again because its quality has declined. We have invested a lot into the...
Login or Create an Account to see details.
Culture, Operations
I like the system's formatting. Our IT team did that, and it works really well for us. Those...
Login or Create an Account to see details.
Operations
The vendor recently did a major upgrade and kept pushing their go-live date. To improve their...
Login or Create an Account to see details.
Operations
Health Catalyst’s training for the new design they have is okay for a super basic user who looks...
Login or Create an Account to see details.
Relationship, Operations
I used to have a representative, and I knew exactly how to reach them and when to reach them. They...
Login or Create an Account to see details.
Relationship, Product
It doesn't seem like there is any forward momentum at all from Health Catalyst. It is like they are...
Login or Create an Account to see details.
Relationship, Operations
Health Catalyst fixed some of the issues with the workflow at my request. Health Catalyst did do...
Login or Create an Account to see details.
Product
I like the actual workflow of creating new codes and updating codes in Vitalware VitalCDM,...
Login or Create an Account to see details.
Relationship, Operations, Product
Some of the annual updates are not as timely as they once were. The vendor has been focused on...
Login or Create an Account to see details.
Product
The pharmacy source reports are not as fluid as they are in some other areas, and when we search for...
Login or Create an Account to see details.
Loyalty, Product
For supply sources, there is definitely room for improvement in the volume of supplies. It seems...
Login or Create an Account to see details.
Product
The product’s new look didn't really improve the functionality at all. The update just changed how...
Login or Create an Account to see details.
Relationship
Since Vitalware was bought out, it seems like their overall quality has decreased. We have an...
Login or Create an Account to see details.
Product, Value
I would hesitantly say that we wouldn't buy this solution again. Knowing what I know now, I probably...
Login or Create an Account to see details.
Relationship
The software design of this solution is great. I just think that maybe communication from Health...
Login or Create an Account to see details.
Relationship
We just switched our contact from Health Catalyst, and I would have given the person we had before a...
Login or Create an Account to see details.
Relationship
Recently, if something is happening with the vendor's site, we submit something, and that seems to...
Login or Create an Account to see details.
Product
When we try to find a supply based on the data we can fill in Vitalware VitalCDM, we can almost...
Login or Create an Account to see details.
Product
The way this solution communicates with our EHR is really great. We don't have to do a lot of manual...
Login or Create an Account to see details.
Value
Health Catalyst tends to charge for some things that seem a little nitpicky.
Login or Create an Account to see details.
Product
Vitalware VitalCDM is very helpful. We had issues previously maintaining our CDM, and now we have a...
Login or Create an Account to see details.
Relationship
When we were going through some big changes, Health Catalyst was fantastic. They met with us often,...
Login or Create an Account to see details.
Operations
We had initial training from Health Catalyst, but I would love it if they would give us more. For...
Login or Create an Account to see details.
Relationship
I meet with a higher-up from Health Catalyst, but not very often. With some vendors, their...
Login or Create an Account to see details.
Operations
If someone is looking for a vendor that offers educational resources and a place to export their CDM...
Login or Create an Account to see details.
Relationship, Product
We are very happy with our relationship with Health Catalyst. Our pharmacy team thoroughly enjoys...
Login or Create an Account to see details.
Relationship
I appreciate that we have really started taking advantage of the advisor piece that Health Catalyst...
Login or Create an Account to see details.
Relationship
Health Catalyst keeps their promises, and they are one of the most responsive vendors that I deal...
Login or Create an Account to see details.
Loyalty, Relationship
Vitalware VitalCDM was actually just moved to a different platform, and that has been a little...
Login or Create an Account to see details.
Loyalty, Product
There are some things that are a little different and better in the new version of Vitalware...
Login or Create an Account to see details.
Culture, Relationship
I don't really know what is going on over at Health Catalyst. They have had a lot of turnover. We...
Login or Create an Account to see details.
Operations
Health Catalyst doesn't really give us a lot of ongoing training. We train all of our own users on...
Login or Create an Account to see details.
Relationship
Health Catalyst has changed their support. We used to have to go through our account representative...
Login or Create an Account to see details.
Product, Value
Vitalware VitalCDM works very well. We use it every day. It is a great product, and it is very user...
Login or Create an Account to see details.
Product, Value
I love the timeliness of the CPT updates. I like the library of various transmittals and...
Login or Create an Account to see details.
Relationship
We have brought up issues in the past but not recently. Health Catalyst always says they will take...
Login or Create an Account to see details.
Operations, Product
There is a learning curve with Vitalware VitalCDM. It is such a packed view that it definitely takes...
Login or Create an Account to see details.
Product
I am not a fan of the new Vitalware VitalCDM upgrade. The newer version seems clumsier; it is harder...
Login or Create an Account to see details.
Relationship, Operations
I am a big fan of communication. We can't communicate enough, and Health Catalyst needs to...
Login or Create an Account to see details.
Relationship
I have seen a great decrease in customer service since Vitalware became part of Health Catalyst. It...
Login or Create an Account to see details.
Operations, Product
Our people that use Vitalware VitalCDM really know how to navigate it, so the tool is very friendly....
Login or Create an Account to see details.
Relationship
We used to work closely with someone from the vendor who would be part of the agenda in meetings and...
Login or Create an Account to see details.
Product
There is no question that we are satisfied with what Vitalware VitalCDM does for us from a...
Login or Create an Account to see details.
Product
Vitalware VitalCDM is garbage in, garbage out. We give it information, and the output is a...
Login or Create an Account to see details.
Product
Vitalware VitalCDM meets all my needs. It even feels a little bit like overkill in some instances...
Login or Create an Account to see details.
Product
We got one update recently for Vitalware VitalCDM, and that is the only update that has really made...
Login or Create an Account to see details.
Relationship
We have a liaison who is our contact person with Health Catalyst, but they don’t know the bells and...
Login or Create an Account to see details.
Culture
We have a very nitpicky situation with licenses in Vitalware VitalCDM. We feel that we are hog-tied...
Login or Create an Account to see details.
Product, Value
We utilize Vitalware VitalCDM for the purposes of doing all of the tracking and reconciling on a...
Login or Create an Account to see details.
Product
Vitalware VitalCDM is a great process workflow and audit tool. When we go through a financial audit,...
Login or Create an Account to see details.
Relationship
Health Catalyst does a good job about making sure people are updated, and if there is any update,...
Login or Create an Account to see details.
Loyalty, Product
I would like a platform within Health Catalyst to do analytics around CDI and to make coding more...
Login or Create an Account to see details.
Loyalty
Vitalware VitalCDM is part of our long-term plans unless something with cost changes. There are...
Login or Create an Account to see details.
Product
In addition to the Vitalware VitalCDM part, there is the VitalKnowledge piece, and quite honestly,...
Login or Create an Account to see details.
Relationship
My client manager with Health Catalyst is great, but the web support people are very difficult to...
Login or Create an Account to see details.
Product
Some of the data in Vitalware VitalCDM’s reporting could be missing. Through our EHR, I ran a report...
Login or Create an Account to see details.
Relationship, Product
The solution stalls a lot now, but it used to not stall. Health Catalyst has made changes so that if...
Login or Create an Account to see details.
Product
Some of Vitalware VitalCDM comes with a learning curve, but much of the trouble comes from Health...
Login or Create an Account to see details.
Relationship
We have a great client services manager with Health Catalyst. There is definitely human...
Login or Create an Account to see details.
Loyalty, Operations, Product
Vitalware VitalCDM is an excellent solution that overall meets 99% of our needs. It is just not user...
Login or Create an Account to see details.
Product
The system is very useful. We can use its standard analytical files to price our services based on...
Login or Create an Account to see details.
Relationship
We have had the system for a few years, and we have switched our representatives many times. It is...
Login or Create an Account to see details.
Product
The system is a great resource for users who want to know nationwide averages. It can also drill...
Login or Create an Account to see details.
Culture, Relationship, Product
Sometimes, Health Catalyst's descriptions aren't current with CMS guidelines.
Login or Create an Account to see details.
Product
Things are going very well with Vitalware VitalCDM. We use the system just about every day.
Login or Create an Account to see details.
Relationship
We have a better process in place for communicating concerns now. We had some struggles, but the...
Login or Create an Account to see details.
Loyalty, Operations
We can't do simple things with Vitalware VitalCDM, such as multifaceted searches. The search...
Login or Create an Account to see details.
Relationship, Product
We struggle with Health Catalyst’s knowledge tool. It is like a library, and it has books and a...
Login or Create an Account to see details.
Relationship
Health Catalyst doesn’t have a ticketing system. The people at Health Catalyst who are empowered to...
Login or Create an Account to see details.
Operations, Product
I don't think Vitalware VitalCDM is easy to use or intuitive. Health Catalyst makes updates that...
Login or Create an Account to see details.
Product
Vitalware VitalCDM should make me faster, but it doesn't. It slows me down. I don't trust it....
Login or Create an Account to see details.
Relationship
Our experience with Health Catalyst stays at the status quo. We have frequent meetings with the...
Login or Create an Account to see details.
Loyalty, Relationship
Health Catalyst is moving to a new UI, and that has been difficult. We sometimes act as a QA team...
Login or Create an Account to see details.
​
Preferences