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User Commentary
Operations
The general training that we can sign up for is fine. Health Catalyst has a number of webinars and...
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Operations, Product
Additional user testing prior to the go-live would have helped us. When the vendor's recent upgrade...
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Product
The resource where the solution links code information, LCD, and the Medicare Coverage Database...
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Product
Health Catalyst says they are increasing the number of supplies represented, but that doesn’t seem...
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Product
We are unable to update the platform for other locations that have a separate CDM, and there isn't a...
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Relationship
Since Vitalware was acquired by Health Catalyst, our customer service has been increasingly lacking....
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Relationship, Operations, Product
Vitalware VitalCDM is easy to use. I am comfortable with the system's layout. I like the quarterly...
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Relationship
Health Catalyst could improve by providing faster development with upgrades. I would like to see a...
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Product
We have another vendor who we use for supply sources who gave us some data about the CPT codes that...
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Relationship
Health Catalyst's support is hit or miss. There is no consistency with the vendor's agents. We might...
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Relationship
We always have a lot of suggestions for improvements to the system, and it sometimes takes time for...
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Relationship
We have had quite a bit of turnover for our account representatives from Health Catalyst. Ever since...
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Relationship
Health Catalyst has resolved a lot of the issues we were having with our new platform. There are...
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Product
Vitalware VitalCDM is a great tool. It is very user friendly. We use it every day. The system is...
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Operations, Product
After we did an upgrade for Vitalware VitalCDM to go to a web-based version of the system, there...
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Relationship
Health Catalyst's support is always very good. If we have any tickets or needs, Health Catalyst's...
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Operations
I am satisfied with the vendor's implementation work. I don't see any issues. The training is also...
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Loyalty, Product
The product does well in terms of basic search features. The code lookup tool is very helpful. It...
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Product
I don't know whether there is a whole lot that the vendor could improve on. We sometimes struggle...
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Relationship, Product
Health Catalyst is ahead of the game. They run recurring reports for us that run our data against...
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Loyalty, Relationship
Even from a leadership standpoint, Health Catalyst is more than willing to reach out to make sure...
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Product
Vitalware VitalCDM is so easy to use. I love that it pulls in all of the CMS guidelines,...
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Culture, Product, Value
A while back, Health Catalyst told us that we could use the solution to integrate into our charge...
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Operations, Product
Vitalware VitalCDM is a pretty intuitive and user-friendly tool. A year and a half ago, the vendor...
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Relationship
The vendor provides pretty good support. I am never concerned about having an issue and not being...
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Relationship
Health Catalyst asks us for our wish list of top things we want in the product, and that is nice,...
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Relationship
The knowledge tool in Vitalware VitalCDM is problematic. Another big trend with the solution is that...
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Relationship, Product
Health Catalyst has a new UI view, and they made all their customers switch to it from the classic...
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Product
It is really confusing to look at pharmacy data in Vitalware VitalCDM, but it could be because it is...
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Operations
The vendor's implementation recommendations led to multiple build aspects needing rework. The...
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Relationship, Product, Value
Health Catalyst does really well at helping us stay compliant with price transparency rules and...
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Relationship
We usually can get ahold of our Health Catalyst account manager and talk to an actual person. They...
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Operations
Health Catalyst always has training out there, and they send emails when any CMS updates are being...
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Loyalty, Relationship
We have gone to Health Catalyst and expanded their services, so we don't just have Vitalware...
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Product
Vitalware VitalCDM's ease of use for end users definitely rates at the top of the scale. We rarely...
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Loyalty
Erring on the side of caution, I would forecast my satisfaction with Vitalware VitalCDM between the...
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Relationship, Operations
When my team took over the responsibility of granting people access to Vitalware VitalCDM, Health...
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Relationship, Product
When it comes to CDM coding and compliance, we don't use Vitalware VitalCDM a lot. However, we know...
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Loyalty, Product
We have a couple of issues with Health Catalyst integrating within our system, and this is more the...
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Product
We get a lot of tools and output from Vitalware VitalCDM and dashboards, but not analysis of those...
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Relationship, Value
We have a regular call with Health Catalyst, and it is one of those that is just a standing...
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Culture, Relationship
Executive involvement from Health Catalyst is pretty low. Maybe that is because of our...
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Relationship
Health Catalyst's support has been really good. They are extremely responsive to questions. There...
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Loyalty, Value
One of the reasons we transitioned to Vitalware VitalCDM was the high cost of a competing system....
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Product
The only thing that I think the vendor could improve in the system is that the system's export of...
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Product
Vitalware VitalCDM has several strengths. It has an excellent database with the key tables that we...
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Product
There are certain pieces of the system that are a little trickier, like its contract management...
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Product
The reports in the system are user friendly, and the system's reporting capabilities keep us on...
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Operations
With Health Catalyst, we have had to go in search of update education. It is on the users to figure...
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Product
I like that we can see the history of changes in Vitalware VitalCDM. As I go through the process, I...
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Relationship
Regarding services, we had to go through our Health Catalyst provider representative whenever we had...
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Product
The biggest strength of Vitalware VitalCDM is its ability to customize. We can select our own routes...
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Relationship
Health Catalyst keeps all of their promises. Sometimes we have to get to the right person, but we...
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Culture, Relationship
Health Catalyst suspended one of our regular meetings where we could interact with them and they...
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Operations, Product
I am extremely satisfied with the system's ease of use for end users, even in the new version. The...
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Relationship
When we submit a ticket for a review of Health Catalyst's data, the vendor handles that pretty well.
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Relationship, Operations, Product
I like that I’m always able to find whatever I need to in Vitalware VitalCDM by logging in to the...
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Product
I don't really have the solution linked up with any other system. I create a file of a charge master...
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Relationship
There have been some changes to the Health Catalyst company, and I don't really have a lot of direct...
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Value
I have a little bit more capability with Vitalware VitalCDM when it comes to making sure NDC and...
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Product
There is still one feature in particular from the last update that is not working correctly. The...
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Relationship, Operations
The vendor has had some delays on things, but they got those things done. When they set up a new...
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Operations
The vendor is really good with training. They usually remind us about it by sending emails. When we...
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Relationship
The vendor has a new ticketing system where customers go online and open a ticket themselves, and I...
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Relationship
We got a new customer representative, and this person hasn't contacted me yet. It has been months,...
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Product
The solution's coding tools and medical necessity tools are very good, and we use them extensively...
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Product
We use the product for supplies, and we have trouble with that, though the trouble is probably not...
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Relationship, Product
Reconciliation isn't Health Catalyst's forte. The vendor has a reconciliation option to make sure...
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Relationship
Health Catalyst could improve their support. Right now, we are waiting on a number of things, and...
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Product, Value
Vitalware VitalCDM is working for us. The system is much better than what we had before, and we are...
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Culture, Relationship
Whether the product is part of our long-term plans is in question because we have been very...
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Relationship
We have definitely had a lot of issues with the system now that Health Catalyst has done their...
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Relationship, Operations, Product
The process for communicating the accesses and permissions that are available in the system for...
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Loyalty
I wouldn't buy the product again because its quality has declined. We have invested a lot into the...
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Culture, Operations
I like the system's formatting. Our IT team did that, and it works really well for us. Those...
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Operations
The vendor recently did a major upgrade and kept pushing their go-live date. To improve their...
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