Vitalware VitalCDM Commentary

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The vendor did a good job with training. When we do reach out and have questions, they're always...

I feel like there is always room for improvement for anyone. The training could be more hands on...

I probably don't tap into all the things that the vendor offers, but I like the product. I rarely...

I'm not great at getting the updates done for our information. Having reminders or little check-ins...

People seem to love using Vitalware VitalCDM. They have the information at their fingertips.

Vitalware VitalCDM is a very easy tool to use. It’s very helpful. The tool is extremely up to date....

We had a live training with Health Catalyst, and there's other recorded stuff out there, so the...

I don’t really know what other options are out there, but the only thing that would make us consider...

We use Vitalware VitalCDM to review all of our supplies and add billing data. Each night, extracts...

There's some functionality that I have been asking Health Catalyst for for a while, and I still...

I would give the solution a top score for being worth the money. I don't know how we'd be doing...

Vitalware VitalCDM does really well in terms of reporting on data from clinical sources, but we...

For the value of Vitalware VitalCDM as compared to the former software that we utilized, I would say...

The partnership is very good. If I had to reach out to an account manager or a support person, the...

For the most part, I like the tools that I use the most in Vitalware VitalCDM. But we primarily...

The supply reference material that we utilize in Vitalware VitalCDM is based on VitalKnowledge,...

Most of the support tickets that I submit myself are fairly timely, and the vendor resolves issues.

The training was decent. When we first adopted the tool and were in the early stages of...

With the CDM data we have loaded in Vitalware VitalCDM, we've been having some issues with cost...

Our IT team had an issue with Vitalware VitalCDM that never got resolved. I wish the vendor had a...

Vitalware VitalCDM is a very good product.

The data reports on supplies in Vitalware VitalCDM are great. The system has everything we need to...

The support from Health Catalyst is fine in terms of the website and the access to it. The only...

Health Catalyst’s online tools for training are great. The customer support has suffered a bit over...

We put a lot of time into Vitalware VitalCDM several years ago, and at the time, we had a good...

The only difficulty we had with Vitalware VitalCDM was on our side, so I don't know whether that was...

Health Catalyst is truly a business partner. Because they deploy technology, they also deploy some...

Vitalware VitalCDM’s support is really quick at getting back to everybody and checking in. Even if...

There's some work being done right now on some different aspects of Vitalware VitalCDM that just...

Vitalware VitalCDM is user friendly, and it works well. The font is pleasing. It doesn’t look like...

Health Catalyst continuously gives additional training that is available, and then there are...

Health Catalyst is really responsive. Their CSM team is really great. If they don't know something,...

Our usage data comes out of our lab interface, not out of our EHR directly. While we can extract...

We didn't see any major changes that would sway our decision to undo our build and then do another...

Regarding our money's worth, we've gotten more than adequate out of Vitalware VitalCDM. It's easy...

Health Catalyst lacks a data exchange with our EHR. Health Catalyst's development is state of the...

I know what's on Health Catalyst's road map, and it's going to potentially have some impact with us,...

My likelihood to recommend Health Catalyst is high. I'm usually the person who knows about the top...

The biggest thing other providers should know is that Health Catalyst is their partner. With other...

Vitalware VitalCDM is useful for me when I need to make some medication calculations for pharmacists...

I'm always giving Health Catalyst enhancement suggestions, and they write them down and take the...

Our higher-ups want more in-depth reports and analysis from Health Catalyst. Additionally, one thing...

Health Catalyst's support is excellent because I have one of the representatives' phone numbers. I...

A recent challenge we have had with the solution is with data reports from pharmacy sources. The...

I appreciate all the reports we can get out of the solution. We largely got this product for...

The responsiveness from the vendor has largely been really good. We get good collaboration. I think...

The solution felt like it was cutting edge when we were implementing it, but now I don't really see...

We still have a few bugs with the system refreshing and stuff. Health Catalyst went to more of a...

What drove our decision to pick Health Catalyst over the other vendors we reviewed was the ease of...

We have had to update the contract, and sometimes Health Catalyst has a lot of additional fees on...

Health Catalyst has always been pretty good to work with. And we don't ask for training a lot. But...

Health Catalyst has implemented a different ticketing process for when they have issues in the tool....

Vitalware VitalCDM has pretty good information, which includes a lot of Medicare stuff. That is...

Health Catalyst does a really good job with training. They offer both online training and one-on-one...

We’re very satisfied with Health Catalyst compared to their competitors. We wouldn't hesitate to...

I would tell someone looking into Vitalware VitalCDM to work closely with their account manager when...

The reporting functions in Vitalware VitalCDM are sometimes a little clunky. To pull the detail we...

Our account manager at Health Catalyst seems to change every few years. We aren't disappointed, but...

We don’t have Vitalware VitalCDM directly interfaced with our EHR, so we use a manual upload...

Vitalware VitalCDM is relatively intuitive. It has a wealth of data and a lot of customization, so...

Vitalware VitalCDM meets my needs on a daily basis. It gives me the information I need from the...

Health Catalyst's customer service is excellent when issues arise. If I have an individual user...

We were looking at Health Catalyst for their Revenue Integrity suite, which is very robust. Although...

We provide a large volume of files to Health Catalyst, like supply information, drug details, CDM...

My biggest issues with Health Catalyst are with their responsiveness and timing. Health Catalyst...

We consistently feel supported by Health Catalyst when we have questions or issues, but problems are...

Vitalware VitalCDM is very user friendly and easy to navigate. We can pull a lot of information into...

Vitalware VitalCDM is strong and offers significant value. We use it extensively. Reports are easy...

Health Catalyst provides a lot of tip sheets and alerts on how to use the system. Those tips are...

We replaced Vitalware VitalCDM with another solution primarily due to ongoing consistency issues....

A significant number of Health Catalyst updates led to data issues that we had to identify and...

When we moved to a new solution, we lost several capabilities we had with Vitalware VitalCDM that...

We had several regular calls with Health Catalyst, so they made an effort to be visible and...

Health Catalyst provided training when we needed it, but it was not fully tailored to how our users...

Certain requests, such as onboarding new users, were handled quickly and without issue by Health...

We made specific requests from the very beginning of implementation that Health Catalyst never...

The implementation of Vitalware VitalCDM took a significant amount of time and was challenging due...

Vitalware VitalCDM was relatively robust and had several useful features, but we experienced...

We did not receive any complaints from the pharmacy regarding Vitalware VitalCDM. Pharmacy workflows...

We are several years in, and Health Catalyst still has a regular call with us because things don't...

We are moving off Health Catalyst’s product due to a few things. There was a list of changes that...

The tool wasn’t supporting our day-to-day stuff, and we weren't improving after years and years....

Regarding things that we were pushing Health Catalyst on in the knowledge space, the new vendor we...

Vitalware VitalCDM does a great job of creating a file and packaging up the new codes that are...

The knowledge-source-supply results continue to be lacking in providing a HCPCS when we are...

When we have issues, Health Catalyst is very responsive. That is a breath of fresh air. I can put a...

We chose Health Catalyst because they said that they had done the type of interface we needed...

With the situation that we are in, we have to have some type of product to help us, and Vitalware...

We do use Health Catalyst's tool for NDC numbers, and it has been pretty good for us. Also, the...

I like the piece of Vitalware VitalCDM that has fee schedules and peer reporting. There is nothing...

There has been no new technology. Health Catalyst doesn't innovate enough. Or at least, if they do,...

Health Catalyst only has a web support team, and it is okay. The team members respond pretty...

Health Catalyst does avoid charging for every little thing. We are capped at a certain number of...

There is work that we have to do outside of Vitalware VitalCDM to get our needs met because the...

Vitalware VitalCDM is part of our long-term plans. With all the interfaces, it would be a fairly big...

Health Catalyst does avoid charging for every little thing. More often than not, they are willing to...

Vitalware VitalCDM meets most of our needs. I think we are always asking for more reports and more...

Health Catalyst handles most of our end-user training directly, so that is nice. Health Catalyst has...

Vitalware VitalCDM is not pulling in actual clinical information. There is regulatory information on...

For support, Health Catalyst is very responsive. It doesn't matter what member of their team...

It takes a little training to figure out what we are looking at and where to go, even though...

Vitalware VitalCDM is less IT driven; it is more regulatory and driven by payer requirements, so I...

Vitalware VitalCDM is a pretty narrow piece of the software, and I think it works exactly as...

Health Catalyst is very responsive. They have an open door. Even outside of Vitalware VitalCDM...

The vendor has done a great job over the years, even when they transitioned from Vitalware to the...

It is such a hard task to implement affiliate organizations, and Health Catalyst does a good job....

Vitalware VitalCDM definitely includes accurate pharmacy data, NDC data, and other things that we...

Focusing on the chargemaster data, we are very satisfied with how Vitalware VitalCDM meets our...

The only issue we have with Vitalware VitalCDM is the lack of some of the reimbursement...

We have had some issues with Health Catalyst's pharmacy product. We have had some escalated...

The issue with the effectiveness of initial and ongoing training is that Health Catalyst changes...

During our implementation of a different Health Catalyst product, we had some minor issues with...

Having a quicker process for updating our CPT codes annually is probably the biggest outcome we get...

I like Vitalware VitalCDM, and my team likes it. If a product is working, I don't generally believe...

We are really satisfied with Vitalware VitalCDM. The vendor's people are very knowledgeable in all...

The only thing we had a problem with was that when we asked a question on the web support side, it...

I can’t think of any system improvements. The product works great. The process is easy and...

The system is helpful for finding information about a CPT code or a new charge or process we are...

The system is very helpful. We no longer have to build a CDM for the patient for each supply in our...

Health Catalyst was very easy to work with from a training perspective. We did a phased rollout of...

I like that we have the ability to manipulate Vitalware VitalCDM by service line. We can look at the...

Health Catalyst's support people are very responsive when we need them, and the vendor does a great...

When regulatory changes happen, we don't know how to take that information, digest it, and then put...

We had to make some tweaks to the system after our implementation, but we haven't had an issue with...

Vitalware VitalCDM was cheaper than the solution we were using, but it was a much better product. We...

Vitalware VitalCDM is a user-friendly solution that maintains itself.

If Health Catalyst has a vision, I don't know of it. I don't know where they are going with their...

Health Catalyst resolves our concerns. Sometimes the timeline is a moving target, and development...

Personally, I would buy Vitalware VitalCDM again because of the feasibility with which the vendor...

I like the ease of Vitalware VitalCDM for communicating with our clinical teams. Whatever charge...

We have an account manager at Health Catalyst who is our go-to person, and they are like an octopus....

There has been at least one instance that comes to mind when Health Catalyst did an upgrade and...

Health Catalyst has a ticket portal that is very user-friendly, and we can also communicate by email...

Typically, Health Catalyst trains us, and we disseminate the information to the applicable...

If we have problems with Vitalware VitalCDM, we have somebody that we can go to. Also, the vendor...

Vitalware VitalCDM is doing everything we need it to, and we really haven't run into any situations...

Vitalware VitalCDM doesn’t interface with Epic, so we have to separately submit Epic spreadsheets to...

My overall experience with Health Catalyst has been fantastic. Vitalware VitalCDM is still very...

The format that we have to use to provide some of our internal reporting for Health Catalyst to...

The only thing I wish were better is that some of the settings that I change in Vitalware VitalCDM...

Health Catalyst is looking for what has changed, and they are notifying us of what is on the horizon...

Vitalware VitalCDM is not necessarily integrated with other solutions, but I don't know that I...

Vitalware VitalCDM drives outcomes. We moved to Vitalware VitalCDM solely because of the cost. We...

The overall product quality is great. My team feels that Vitalware VitalCDM is very easy to use....

Vitalware VitalCDM is easy to use. It has all the information that I need to make decisions about...

I haven't seen a lot of changes to Health Catalyst's system since I purchased it, but I don't know...

With Vitalware VitalCDM, people can put in requests for additions to the charge master. The system...

The vendor has training available if I need it, but the vendor changed their customer support a year...

Vitalware VitalCDM and VitalKnowledge go hand in hand. When it comes to supplies, pharmaceuticals,...

We have had quite a bit of turnover with our client liaison from Health Catalyst, and that irritates...

The system requires users to know how to write programming rules in order to really use it to its...