Vitalware VitalCDM Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Manager

Operations

The general training that we can sign up for is fine. Health Catalyst has a number of webinars and...

Jul 2025
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Manager

Operations, Product

Additional user testing prior to the go-live would have helped us. When the vendor's recent upgrade...

Jul 2025
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Manager

Product

The resource where the solution links code information, LCD, and the Medicare Coverage Database...

Jul 2025
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Manager

Product

Health Catalyst says they are increasing the number of supplies represented, but that doesn’t seem...

Jul 2025
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Manager

Product

We are unable to update the platform for other locations that have a separate CDM, and there isn't a...

Jul 2025
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Manager

Relationship

Since Vitalware was acquired by Health Catalyst, our customer service has been increasingly lacking....

Jul 2025
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Director

Relationship, Operations, Product

Vitalware VitalCDM is easy to use. I am comfortable with the system's layout. I like the quarterly...

Jun 2025
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Director

Relationship

Health Catalyst could improve by providing faster development with upgrades. I would like to see a...

Jun 2025
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Director

Product

We have another vendor who we use for supply sources who gave us some data about the CPT codes that...

Jun 2025
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Director

Relationship

Health Catalyst's support is hit or miss. There is no consistency with the vendor's agents. We might...

Jun 2025
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Manager

Relationship

We always have a lot of suggestions for improvements to the system, and it sometimes takes time for...

Jun 2025
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Manager

Relationship

We have had quite a bit of turnover for our account representatives from Health Catalyst. Ever since...

Jun 2025
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Manager

Relationship

Health Catalyst has resolved a lot of the issues we were having with our new platform. There are...

Jun 2025
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Manager

Product

Vitalware VitalCDM is a great tool. It is very user friendly. We use it every day. The system is...

Jun 2025
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Manager

Operations, Product

After we did an upgrade for Vitalware VitalCDM to go to a web-based version of the system, there...

May 2025
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Manager

Relationship

Health Catalyst's support is always very good. If we have any tickets or needs, Health Catalyst's...

May 2025
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Manager

Operations

I am satisfied with the vendor's implementation work. I don't see any issues. The training is also...

Apr 2025
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Manager

Loyalty, Product

The product does well in terms of basic search features. The code lookup tool is very helpful. It...

Apr 2025
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Manager

Product

I don't know whether there is a whole lot that the vendor could improve on. We sometimes struggle...

Apr 2025
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Analyst/Coordinator

Relationship, Product

Health Catalyst is ahead of the game. They run recurring reports for us that run our data against...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

Even from a leadership standpoint, Health Catalyst is more than willing to reach out to make sure...

Apr 2025
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Analyst/Coordinator

Product

Vitalware VitalCDM is so easy to use. I love that it pulls in all of the CMS guidelines,...

Apr 2025
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Manager

Culture, Product, Value

A while back, Health Catalyst told us that we could use the solution to integrate into our charge...

Mar 2025
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Manager

Operations, Product

Vitalware VitalCDM is a pretty intuitive and user-friendly tool. A year and a half ago, the vendor...

Mar 2025
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Manager

Relationship

The vendor provides pretty good support. I am never concerned about having an issue and not being...

Mar 2025
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Analyst/Coordinator

Relationship

Health Catalyst asks us for our wish list of top things we want in the product, and that is nice,...

Mar 2025
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Analyst/Coordinator

Relationship

The knowledge tool in Vitalware VitalCDM is problematic. Another big trend with the solution is that...

Mar 2025
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Analyst/Coordinator

Relationship, Product

Health Catalyst has a new UI view, and they made all their customers switch to it from the classic...

Mar 2025
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Analyst/Coordinator

Product

It is really confusing to look at pharmacy data in Vitalware VitalCDM, but it could be because it is...

Mar 2025
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Manager

Operations

The vendor's implementation recommendations led to multiple build aspects needing rework. The...

Feb 2025
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Director

Relationship, Product, Value

Health Catalyst does really well at helping us stay compliant with price transparency rules and...

Feb 2025
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Director

Relationship

We usually can get ahold of our Health Catalyst account manager and talk to an actual person. They...

Feb 2025
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Director

Operations

Health Catalyst always has training out there, and they send emails when any CMS updates are being...

Feb 2025
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Manager

Loyalty, Relationship

We have gone to Health Catalyst and expanded their services, so we don't just have Vitalware...

Jan 2025
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Manager

Product

Vitalware VitalCDM's ease of use for end users definitely rates at the top of the scale. We rarely...

Jan 2025
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Manager

Loyalty

Erring on the side of caution, I would forecast my satisfaction with Vitalware VitalCDM between the...

Jan 2025
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Manager

Relationship, Operations

When my team took over the responsibility of granting people access to Vitalware VitalCDM, Health...

Jan 2025
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Manager

Relationship, Product

When it comes to CDM coding and compliance, we don't use Vitalware VitalCDM a lot. However, we know...

Jan 2025
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Director

Loyalty, Product

We have a couple of issues with Health Catalyst integrating within our system, and this is more the...

Jan 2025
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Director

Product

We get a lot of tools and output from Vitalware VitalCDM and dashboards, but not analysis of those...

Jan 2025
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Director

Relationship, Value

We have a regular call with Health Catalyst, and it is one of those that is just a standing...

Jan 2025
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Director

Culture, Relationship

Executive involvement from Health Catalyst is pretty low. Maybe that is because of our...

Jan 2025
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Director

Relationship

Health Catalyst's support has been really good. They are extremely responsive to questions. There...

Jan 2025
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Director

Loyalty, Value

One of the reasons we transitioned to Vitalware VitalCDM was the high cost of a competing system....

Jan 2025
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Director

Product

The only thing that I think the vendor could improve in the system is that the system's export of...

Jan 2025
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Director

Product

Vitalware VitalCDM has several strengths. It has an excellent database with the key tables that we...

Jan 2025
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Director

Product

There are certain pieces of the system that are a little trickier, like its contract management...

Dec 2024
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Director

Product

The reports in the system are user friendly, and the system's reporting capabilities keep us on...

Dec 2024
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Director

Operations

With Health Catalyst, we have had to go in search of update education. It is on the users to figure...

Dec 2024
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Manager

Product

I like that we can see the history of changes in Vitalware VitalCDM. As I go through the process, I...

Dec 2024
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Manager

Relationship

Regarding services, we had to go through our Health Catalyst provider representative whenever we had...

Dec 2024
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Manager

Product

The biggest strength of Vitalware VitalCDM is its ability to customize. We can select our own routes...

Dec 2024
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Manager

Relationship

Health Catalyst keeps all of their promises. Sometimes we have to get to the right person, but we...

Dec 2024
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Analyst/Coordinator

Culture, Relationship

Health Catalyst suspended one of our regular meetings where we could interact with them and they...

Oct 2024
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Analyst/Coordinator

Operations, Product

I am extremely satisfied with the system's ease of use for end users, even in the new version. The...

Oct 2024
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Analyst/Coordinator

Relationship

When we submit a ticket for a review of Health Catalyst's data, the vendor handles that pretty well.

Oct 2024
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Analyst/Coordinator

Relationship, Operations, Product

I like that I’m always able to find whatever I need to in Vitalware VitalCDM by logging in to the...

Sep 2024
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Manager

Product

I don't really have the solution linked up with any other system. I create a file of a charge master...

Sep 2024
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Manager

Relationship

There have been some changes to the Health Catalyst company, and I don't really have a lot of direct...

Sep 2024
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Manager

Value

I have a little bit more capability with Vitalware VitalCDM when it comes to making sure NDC and...

Sep 2024
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Manager

Product

There is still one feature in particular from the last update that is not working correctly. The...

Sep 2024
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Analyst/Coordinator

Relationship, Operations

The vendor has had some delays on things, but they got those things done. When they set up a new...

Sep 2024
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Analyst/Coordinator

Operations

The vendor is really good with training. They usually remind us about it by sending emails. When we...

Sep 2024
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Analyst/Coordinator

Relationship

The vendor has a new ticketing system where customers go online and open a ticket themselves, and I...

Sep 2024
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Analyst/Coordinator

Relationship

We got a new customer representative, and this person hasn't contacted me yet. It has been months,...

Sep 2024
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Analyst/Coordinator

Product

The solution's coding tools and medical necessity tools are very good, and we use them extensively...

Sep 2024
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Analyst/Coordinator

Product

We use the product for supplies, and we have trouble with that, though the trouble is probably not...

Sep 2024
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Analyst/Coordinator

Relationship, Product

Reconciliation isn't Health Catalyst's forte. The vendor has a reconciliation option to make sure...

Aug 2024
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Analyst/Coordinator

Relationship

Health Catalyst could improve their support. Right now, we are waiting on a number of things, and...

Aug 2024
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Analyst/Coordinator

Product, Value

Vitalware VitalCDM is working for us. The system is much better than what we had before, and we are...

Aug 2024
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Analyst/Coordinator

Culture, Relationship

Whether the product is part of our long-term plans is in question because we have been very...

Aug 2024
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Analyst/Coordinator

Relationship

We have definitely had a lot of issues with the system now that Health Catalyst has done their...

Aug 2024
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Analyst/Coordinator

Relationship, Operations, Product

The process for communicating the accesses and permissions that are available in the system for...

Aug 2024
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Analyst/Coordinator

Loyalty

I wouldn't buy the product again because its quality has declined. We have invested a lot into the...

Aug 2024
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Analyst/Coordinator

Culture, Operations

I like the system's formatting. Our IT team did that, and it works really well for us. Those...

Aug 2024
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Analyst/Coordinator

Operations

The vendor recently did a major upgrade and kept pushing their go-live date. To improve their...

Aug 2024
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