Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
Health Catalyst’s training for the new design they have is okay for a super basic user who looks...
Login or Create an Account to see details.
Relationship, Operations
I used to have a representative, and I knew exactly how to reach them and when to reach them. They...
Login or Create an Account to see details.
Relationship, Product
It doesn't seem like there is any forward momentum at all from Health Catalyst. It is like they are...
Login or Create an Account to see details.
Relationship, Operations
Health Catalyst fixed some of the issues with the workflow at my request. Health Catalyst did do...
Login or Create an Account to see details.
Product
I like the actual workflow of creating new codes and updating codes in Vitalware VitalCDM,...
Login or Create an Account to see details.
Relationship, Operations, Product
Some of the annual updates are not as timely as they once were. The vendor has been focused on...
Login or Create an Account to see details.
Product
The pharmacy source reports are not as fluid as they are in some other areas, and when we search for...
Login or Create an Account to see details.
Loyalty, Product
For supply sources, there is definitely room for improvement in the volume of supplies. It seems...
Login or Create an Account to see details.
Product
The product’s new look didn't really improve the functionality at all. The update just changed how...
Login or Create an Account to see details.
Relationship
Since Vitalware was bought out, it seems like their overall quality has decreased. We have an...
Login or Create an Account to see details.
Product, Value
I would hesitantly say that we wouldn't buy this solution again. Knowing what I know now, I probably...
Login or Create an Account to see details.
Relationship
The software design of this solution is great. I just think that maybe communication from Health...
Login or Create an Account to see details.
Relationship
We just switched our contact from Health Catalyst, and I would have given the person we had before a...
Login or Create an Account to see details.
Relationship
Recently, if something is happening with the vendor's site, we submit something, and that seems to...
Login or Create an Account to see details.
Product
When we try to find a supply based on the data we can fill in Vitalware VitalCDM, we can almost...
Login or Create an Account to see details.
Product
The way this solution communicates with our EHR is really great. We don't have to do a lot of manual...
Login or Create an Account to see details.
Value
Health Catalyst tends to charge for some things that seem a little nitpicky.
Login or Create an Account to see details.
Product
Vitalware VitalCDM is very helpful. We had issues previously maintaining our CDM, and now we have a...
Login or Create an Account to see details.
Relationship
When we were going through some big changes, Health Catalyst was fantastic. They met with us often,...
Login or Create an Account to see details.
Operations
We had initial training from Health Catalyst, but I would love it if they would give us more. For...
Login or Create an Account to see details.
Relationship
I meet with a higher-up from Health Catalyst, but not very often. With some vendors, their...
Login or Create an Account to see details.
Operations
If someone is looking for a vendor that offers educational resources and a place to export their CDM...
Login or Create an Account to see details.
Relationship, Product
We are very happy with our relationship with Health Catalyst. Our pharmacy team thoroughly enjoys...
Login or Create an Account to see details.
Relationship
I appreciate that we have really started taking advantage of the advisor piece that Health Catalyst...
Login or Create an Account to see details.
Relationship
Health Catalyst keeps their promises, and they are one of the most responsive vendors that I deal...
Login or Create an Account to see details.
Loyalty, Relationship
Vitalware VitalCDM was actually just moved to a different platform, and that has been a little...
Login or Create an Account to see details.
Loyalty, Product
There are some things that are a little different and better in the new version of Vitalware...
Login or Create an Account to see details.
Culture, Relationship
I don't really know what is going on over at Health Catalyst. They have had a lot of turnover. We...
Login or Create an Account to see details.
Operations
Health Catalyst doesn't really give us a lot of ongoing training. We train all of our own users on...
Login or Create an Account to see details.
Relationship
Health Catalyst has changed their support. We used to have to go through our account representative...
Login or Create an Account to see details.
Product, Value
Vitalware VitalCDM works very well. We use it every day. It is a great product, and it is very user...
Login or Create an Account to see details.
Product, Value
I love the timeliness of the CPT updates. I like the library of various transmittals and...
Login or Create an Account to see details.
Relationship
We have brought up issues in the past but not recently. Health Catalyst always says they will take...
Login or Create an Account to see details.
Operations, Product
There is a learning curve with Vitalware VitalCDM. It is such a packed view that it definitely takes...
Login or Create an Account to see details.
Product
I am not a fan of the new Vitalware VitalCDM upgrade. The newer version seems clumsier; it is harder...
Login or Create an Account to see details.
Relationship, Operations
I am a big fan of communication. We can't communicate enough, and Health Catalyst needs to...
Login or Create an Account to see details.
Relationship
I have seen a great decrease in customer service since Vitalware became part of Health Catalyst. It...
Login or Create an Account to see details.
Operations, Product
Our people that use Vitalware VitalCDM really know how to navigate it, so the tool is very friendly....
Login or Create an Account to see details.
Relationship
We used to work closely with someone from the vendor who would be part of the agenda in meetings and...
Login or Create an Account to see details.
Product
There is no question that we are satisfied with what Vitalware VitalCDM does for us from a...
Login or Create an Account to see details.
Product
Vitalware VitalCDM is garbage in, garbage out. We give it information, and the output is a...
Login or Create an Account to see details.
Product
Vitalware VitalCDM meets all my needs. It even feels a little bit like overkill in some instances...
Login or Create an Account to see details.
Product
We got one update recently for Vitalware VitalCDM, and that is the only update that has really made...
Login or Create an Account to see details.
Relationship
We have a liaison who is our contact person with Health Catalyst, but they don’t know the bells and...
Login or Create an Account to see details.
Culture
We have a very nitpicky situation with licenses in Vitalware VitalCDM. We feel that we are hog-tied...
Login or Create an Account to see details.
Product, Value
We utilize Vitalware VitalCDM for the purposes of doing all of the tracking and reconciling on a...
Login or Create an Account to see details.
Product
Vitalware VitalCDM is a great process workflow and audit tool. When we go through a financial audit,...
Login or Create an Account to see details.
Relationship
Health Catalyst does a good job about making sure people are updated, and if there is any update,...
Login or Create an Account to see details.
Loyalty, Product
I would like a platform within Health Catalyst to do analytics around CDI and to make coding more...
Login or Create an Account to see details.
Loyalty
Vitalware VitalCDM is part of our long-term plans unless something with cost changes. There are...
Login or Create an Account to see details.
Product
In addition to the Vitalware VitalCDM part, there is the VitalKnowledge piece, and quite honestly,...
Login or Create an Account to see details.
Relationship
My client manager with Health Catalyst is great, but the web support people are very difficult to...
Login or Create an Account to see details.
Product
Some of the data in Vitalware VitalCDM’s reporting could be missing. Through our EHR, I ran a report...
Login or Create an Account to see details.
Relationship, Product
The solution stalls a lot now, but it used to not stall. Health Catalyst has made changes so that if...
Login or Create an Account to see details.
Product
Some of Vitalware VitalCDM comes with a learning curve, but much of the trouble comes from Health...
Login or Create an Account to see details.
Relationship
We have a great client services manager with Health Catalyst. There is definitely human...
Login or Create an Account to see details.
Loyalty, Operations, Product
Vitalware VitalCDM is an excellent solution that overall meets 99% of our needs. It is just not user...
Login or Create an Account to see details.
Product
The system is very useful. We can use its standard analytical files to price our services based on...
Login or Create an Account to see details.
Relationship
We have had the system for a few years, and we have switched our representatives many times. It is...
Login or Create an Account to see details.
Product
The system is a great resource for users who want to know nationwide averages. It can also drill...
Login or Create an Account to see details.
Culture, Relationship, Product
Sometimes, Health Catalyst's descriptions aren't current with CMS guidelines.
Login or Create an Account to see details.
Product
Things are going very well with Vitalware VitalCDM. We use the system just about every day.
Login or Create an Account to see details.
Relationship
We have a better process in place for communicating concerns now. We had some struggles, but the...
Login or Create an Account to see details.
Loyalty, Operations
We can't do simple things with Vitalware VitalCDM, such as multifaceted searches. The search...
Login or Create an Account to see details.
Relationship, Product
We struggle with Health Catalyst’s knowledge tool. It is like a library, and it has books and a...
Login or Create an Account to see details.
Relationship
Health Catalyst doesn’t have a ticketing system. The people at Health Catalyst who are empowered to...
Login or Create an Account to see details.
Operations, Product
I don't think Vitalware VitalCDM is easy to use or intuitive. Health Catalyst makes updates that...
Login or Create an Account to see details.
Product
Vitalware VitalCDM should make me faster, but it doesn't. It slows me down. I don't trust it....
Login or Create an Account to see details.
Relationship
Our experience with Health Catalyst stays at the status quo. We have frequent meetings with the...
Login or Create an Account to see details.
Loyalty, Relationship
Health Catalyst is moving to a new UI, and that has been difficult. We sometimes act as a QA team...
Login or Create an Account to see details.
Value
Vitalware VitalCDM is relatively intuitive. It doesn’t take a lot of high technology skills to...
Login or Create an Account to see details.
Product
Sometimes the process for exporting reports in Vitalware VitalCDM tends to be a little clunky. I...
Login or Create an Account to see details.
Relationship
Health Catalyst has good customer service. When we have noticed items that seem to not be quite...
Login or Create an Account to see details.
Product
One of the things that we absolutely love about Vitalware VitalCDM is the prospective analysis...
Login or Create an Account to see details.
Loyalty, Operations
I just went to a conference for Health Catalyst, and a lot of their information was geared toward...
Login or Create an Account to see details.
Relationship
We don't ever have an issue getting ahold of our representative or, if our representative is off,...
Login or Create an Account to see details.
Product
Our pharmacist isn't very happy with the information that Vitalware VitalCDM has. There are some...
Login or Create an Account to see details.
Product
The tool will pull in all the CMS and AMA regulations, so it is kind of a one-stop shop, and that...
Login or Create an Account to see details.
Operations
The implementation was easy, and we are getting exactly what the vendor promised. Health Catalyst...
Login or Create an Account to see details.
Product
We have edits that we build out, but there aren't payer-specific edits that are already out there....
Login or Create an Account to see details.
Relationship
Vitalware has been pretty good about being proactive on some updates and stuff. Vitalware probably...
Login or Create an Account to see details.
Operations, Product
We absolutely love Vitalware VitalCDM. It has been a great tool. We love that it is like a one-stop...
Login or Create an Account to see details.
Loyalty, Operations, Product
Health Catalyst rolled out a new user interface for the system, but we still use the old interface....
Login or Create an Account to see details.
Product, Value
The system's tools are very good. Our CDM team can run reports regularly. They can also import new...
Login or Create an Account to see details.
Product, Value
We don't use the system a lot for reports with multiple sources. Instead, we include some things in...
Login or Create an Account to see details.
Product
The system is very independent. It isn't that the vendor doesn't want the system to be part of our...
Login or Create an Account to see details.
Relationship
I would recommend the system if anyone were to ask me about it. I think the system is a pretty easy...
Login or Create an Account to see details.
Product
Things are going pretty well with Vitalware VitalCDM. We use Vitalware VitalCDM for so many things....
Login or Create an Account to see details.
Loyalty
Health Catalyst moved over to a new platform, which is more of a Windows-based platform, and we are...
Login or Create an Account to see details.
Relationship
Our contact person at Health Catalyst is pretty responsive. Health Catalyst keeps all their promises...
Login or Create an Account to see details.
Culture
When we went through a big review with Health Catalyst, they told us about some workflows that we...
Login or Create an Account to see details.
Product
The newest upgrade that we had with Vitalware VitalCDM was really nice.
Login or Create an Account to see details.
Relationship
There was a transition of representatives assigned to us, and that caused some delays. When we need...
Login or Create an Account to see details.
Product
Things aren't going great with Vitalware VitalCDM. It has a new UI, so it got a facelift, but it...
Login or Create an Account to see details.
Loyalty
Prior to the new UI, we were bringing things up and saying we were missing things. Health Catalyst’s...
Login or Create an Account to see details.
Relationship
We are still dealing with the same people we had before the Health Catalyst acquisition, and they...
Login or Create an Account to see details.
Operations
We spoke to other clients of Vitalware VitalCDM during and after our implementation because we were...
Login or Create an Account to see details.
Operations
Health Catalyst has recordings and live webinars. Those are for new users. But I don't know whether...
Login or Create an Account to see details.
Product
We can do a lot of customization ourselves in Vitalware VitalCDM. We can update a lot of the fields....
Login or Create an Account to see details.
Relationship
We have regular calls with Health Catalyst, and they are always willing to answer questions. Also,...
Login or Create an Account to see details.
Operations
Health Catalyst has recorded training sessions for us to look at, and they are always very helpful...
Login or Create an Account to see details.
Product
We are very satisfied with Vitalware VitalCDM. It is very simple and user friendly, and there is...
Login or Create an Account to see details.
Relationship, Operations
Anytime I have a question, our Health Catalyst representative is very quick to return phone calls...
Login or Create an Account to see details.
Relationship
We have been happy with Health Catalyst, and they have been good. When the vendor was smaller, I...
Login or Create an Account to see details.
Loyalty, Product
Measuring outcomes is a little hard for us because the biggest thing that we are using Vitalware...
Login or Create an Account to see details.
Product, Value
I would tell others that Vitalware VitalCDM is user friendly and has a wealth of knowledge. If users...
Login or Create an Account to see details.
Relationship, Product
Vitalware VitalCDM is an excellent tool. It meets the needs that we use it for, and we recommend it...
Login or Create an Account to see details.
Relationship
Sometimes Health Catalyst tries to change things in terms of how they operate with us, and sometimes...
Login or Create an Account to see details.
Operations
Health Catalyst recently did an upgrade to Vitalware VitalCDM, and they were pretty smart about how...
Login or Create an Account to see details.
Product
Vitalware VitalCDM is a national product, so I warn people that it doesn’t handle state-specific...
Login or Create an Account to see details.
Operations
Health Catalyst is very good at training, and it is free for their clients. Also, the vendor did a...
Login or Create an Account to see details.
Product
In general, Vitalware VitalCDM always works. In terms of all Health Catalyst's stuff, there have...
Login or Create an Account to see details.
Operations
The initial training with Health Catalyst was a long time ago, but at least for the general...
Login or Create an Account to see details.
Loyalty, Value
We are not looking to move away from Health Catalyst, but periodically, my superiors ask whether we...
Login or Create an Account to see details.
Product
Vitalware VitalCDM would be easier to use if it had functionalities for reporting that more closely...
Login or Create an Account to see details.
Relationship
When we find glitches and report them to the vendor, the vendor tries their best to rectify those...
Login or Create an Account to see details.
Product
There is a lot of data included in Vitalware VitalCDM. There is a lot of research. The system is a...
Login or Create an Account to see details.
Relationship
I have a one-on-one contact that is always very prompt in getting back to me if I reach out to them....
Login or Create an Account to see details.
Relationship, Product
I never have any problem finding anything I need on the website or on the vendor’s portal. It is...
Login or Create an Account to see details.
Relationship
Health Catalyst has been very supportive of our organization. The engagement truly feels like...
Login or Create an Account to see details.
Operations, Product
Vitalware VitalCDM is very intuitive for new users in terms of maneuvering around and understanding...
Login or Create an Account to see details.
Relationship, Product
If Health Catalyst could focus on pharmaceutical reconciliation reports and work toward something...
Login or Create an Account to see details.
Product
I love the lookup tools in Vitalware VitalCDM. I love being able to see some history on our pricing,...
Login or Create an Account to see details.
Operations, Product
If I have a clinical person describing something to me that doesn't know the HCPCS or CPT code and I...
Login or Create an Account to see details.
Product
There is no disruption of services with the upgrades. I don't even notice the upgrades. Health...
Login or Create an Account to see details.
Operations
Health Catalyst’s training is really good. I have to go and find it, but it is still pretty good. I...
Login or Create an Account to see details.
Product
The description lookup would be a really fabulous thing to have. Everything else works fine. I...
Login or Create an Account to see details.
Product
There are certain things in Vitalware VitalCDM that could be improved but that I feel are out of...
Login or Create an Account to see details.
Product
Health Catalyst’s reporting on data from multiple sources has significantly improved over the last...
Login or Create an Account to see details.
Culture, Relationship, Value
We had some internal changes, and Health Catalyst was very willing to work with us on pricing and...
Login or Create an Account to see details.
Relationship
Health Catalyst’s biggest strengths are probably their reliability and their willingness to listen...
Login or Create an Account to see details.
Loyalty, Product
The new version of Vitalware VitalCDM is a lot more user friendly to the everyday user. We use...
Login or Create an Account to see details.
Relationship, Operations
Before Health Catalyst gives access to the actual live version of an upgrade, they offer the...
Login or Create an Account to see details.
Product
We are satisfied with Vitalware VitalCDM. I like the ease of reporting and the ease of the workflow...
Login or Create an Account to see details.
Relationship
When we have a new data field, we can tell our Health Catalyst customer service representative that...
Login or Create an Account to see details.
Relationship
Hospitals are in dire straits because of the COVID-19 pandemic and because of everything that...
Login or Create an Account to see details.
Operations, Product
It is not intuitive to search for things in Vitalware VitalCDM. Once we get the system, things are...
Login or Create an Account to see details.
Operations, Product
I would tell others to document their current processes very well to get the route right in...
Login or Create an Account to see details.
Relationship, Product
We use Health Catalyst’s request workflow extensively, and I like it. People can enter a request for...
Login or Create an Account to see details.
Relationship, Product
Recently, Health Catalyst put some information in the system about supplies, and it was not good...
Login or Create an Account to see details.
Loyalty, Product
Vitalware VitalCDM is easy to use. The overall product quality has been a lot better in the past...
Login or Create an Account to see details.
Value
I don't know how much we are paying for Vitalware VitalCDM, but the feeling of receiving our money’s...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I would tell others that the support is very good, and Vitalware VitalCDM meets our needs,...
Login or Create an Account to see details.
Loyalty
Health Catalyst is working on an update, and there is some training. We are really excited about the...
Login or Create an Account to see details.
Relationship
The vendor really does listen to things that are not going well. They take our feedback and make...
Login or Create an Account to see details.
Loyalty
We are really excited about Vitalware VitalCDM and what it does. We have implemented workflow and...
Login or Create an Account to see details.
Product
Vitalware VitalCDM could be more robust in the pharmacy area in terms of the reporting and some of...
Login or Create an Account to see details.
Relationship
We see higher-level executives from Health Catalyst working with us. The vendor used to have an...
Login or Create an Account to see details.
Product
I like that Health Catalyst tries to provide a lot of coding information. I love that we can click...
Login or Create an Account to see details.
Relationship
When Health Catalyst used to do an annual conference, they also used to give us the option to sign...
Login or Create an Account to see details.
Culture
We are having an issue with our users. Recently, we had to go back and remove users because we...
Login or Create an Account to see details.
Relationship
Health Catalyst has worked hard to meet our needs. The things we struggle with are not a big deal,...
Login or Create an Account to see details.
Relationship
When we were transitioning to Health Catalyst, we got to the point where the vendor’s executives...
Login or Create an Account to see details.
Relationship, Product
Sometimes we have mix-ups with what is sent from us. Not everything is due to Vitalware Vital CDM....
Login or Create an Account to see details.
Relationship, Product
Health Catalyst has done a really good job of sending multiple updates for coding and billing....
Login or Create an Account to see details.
Product
We build our charges in Vitalware VitalCDM. We also research the charge build for supplies, and...
Login or Create an Account to see details.
Relationship, Operations
Health Catalyst has helped us. They did a great job performing training for my team when we went...
Login or Create an Account to see details.
Relationship
I have never had to ever escalate something to Health Catalyst’s executives. They meet with us...
Login or Create an Account to see details.
Relationship, Operations
If someone is looking for an engaged vendor that has numerous resources, coding knowledge, and a...
Login or Create an Account to see details.
Loyalty, Operations
We are up-to-date with Health Catalyst, but they are moving over to a new platform. We have both the...
Login or Create an Account to see details.
Loyalty, Product
The technology had not changed until the vendor moved over to the new platform. The new platform has...
Login or Create an Account to see details.
Relationship
We have regularly scheduled meetings with Health Catalyst, and they are always there to work things...
Login or Create an Account to see details.
Operations, Product
I would advise everyone to set up their workflow. A lot of organizations don't set up their workflow...
Login or Create an Account to see details.
Loyalty, Product
We want to expand some files, put some stuff in the product, and really start building the system...
Login or Create an Account to see details.
​
Preferences