Vitalware VitalCDM Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Operations, Product
After we did an upgrade for Vitalware VitalCDM to go to a web-based version of the system, there...
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Relationship
Health Catalyst's support is always very good. If we have any tickets or needs, Health Catalyst's...
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Operations
I am satisfied with the vendor's implementation work. I don't see any issues. The training is also...
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Loyalty, Product
The product does well in terms of basic search features. The code lookup tool is very helpful. It...
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Product
I don't know whether there is a whole lot that the vendor could improve on. We sometimes struggle...
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Relationship, Product
Health Catalyst is ahead of the game. They run recurring reports for us that run our data against...
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Loyalty, Relationship
Even from a leadership standpoint, Health Catalyst is more than willing to reach out to make sure...
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Product
Vitalware VitalCDM is so easy to use. I love that it pulls in all of the CMS guidelines,...
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Culture, Product, Value
A while back, Health Catalyst told us that we could use the solution to integrate into our charge...
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Operations, Product
Vitalware VitalCDM is a pretty intuitive and user-friendly tool. A year and a half ago, the vendor...
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Relationship
The vendor provides pretty good support. I am never concerned about having an issue and not being...
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Relationship
Health Catalyst asks us for our wish list of top things we want in the product, and that is nice,...
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Relationship
The knowledge tool in Vitalware VitalCDM is problematic. Another big trend with the solution is that...
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Relationship, Product
Health Catalyst has a new UI view, and they made all their customers switch to it from the classic...
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Product
It is really confusing to look at pharmacy data in Vitalware VitalCDM, but it could be because it is...
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Operations
The vendor's implementation recommendations led to multiple build aspects needing rework. The...
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Relationship, Product, Value
Health Catalyst does really well at helping us stay compliant with price transparency rules and...
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Relationship
We usually can get ahold of our Health Catalyst account manager and talk to an actual person. They...
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Operations
Health Catalyst always has training out there, and they send emails when any CMS updates are being...
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Loyalty, Relationship
We have gone to Health Catalyst and expanded their services, so we don't just have Vitalware...
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Product
Vitalware VitalCDM's ease of use for end users definitely rates at the top of the scale. We rarely...
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Loyalty
Erring on the side of caution, I would forecast my satisfaction with Vitalware VitalCDM between the...
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Relationship, Operations
When my team took over the responsibility of granting people access to Vitalware VitalCDM, Health...
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Relationship, Product
When it comes to CDM coding and compliance, we don't use Vitalware VitalCDM a lot. However, we know...
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Loyalty, Product
We have a couple of issues with Health Catalyst integrating within our system, and this is more the...
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Product
We get a lot of tools and output from Vitalware VitalCDM and dashboards, but not analysis of those...
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Relationship, Value
We have a regular call with Health Catalyst, and it is one of those that is just a standing...
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Culture, Relationship
Executive involvement from Health Catalyst is pretty low. Maybe that is because of our...
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Relationship
Health Catalyst's support has been really good. They are extremely responsive to questions. There...
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Loyalty, Value
One of the reasons we transitioned to Vitalware VitalCDM was the high cost of a competing system....
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Product
The only thing that I think the vendor could improve in the system is that the system's export of...
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Product
Vitalware VitalCDM has several strengths. It has an excellent database with the key tables that we...
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Product
There are certain pieces of the system that are a little trickier, like its contract management...
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Product
The reports in the system are user friendly, and the system's reporting capabilities keep us on...
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Operations
With Health Catalyst, we have had to go in search of update education. It is on the users to figure...
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Product
I like that we can see the history of changes in Vitalware VitalCDM. As I go through the process, I...
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Relationship
Regarding services, we had to go through our Health Catalyst provider representative whenever we had...
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Product
The biggest strength of Vitalware VitalCDM is its ability to customize. We can select our own routes...
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Relationship
Health Catalyst keeps all of their promises. Sometimes we have to get to the right person, but we...
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Culture, Relationship
Health Catalyst suspended one of our regular meetings where we could interact with them and they...
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Operations, Product
I am extremely satisfied with the system's ease of use for end users, even in the new version. The...
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Relationship
When we submit a ticket for a review of Health Catalyst's data, the vendor handles that pretty well.
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Relationship, Operations, Product
I like that I’m always able to find whatever I need to in Vitalware VitalCDM by logging in to the...
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Product
I don't really have the solution linked up with any other system. I create a file of a charge master...
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Relationship
There have been some changes to the Health Catalyst company, and I don't really have a lot of direct...
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Value
I have a little bit more capability with Vitalware VitalCDM when it comes to making sure NDC and...
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Product
There is still one feature in particular from the last update that is not working correctly. The...
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Relationship, Operations
The vendor has had some delays on things, but they got those things done. When they set up a new...
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Operations
The vendor is really good with training. They usually remind us about it by sending emails. When we...
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Relationship
The vendor has a new ticketing system where customers go online and open a ticket themselves, and I...
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Relationship
We got a new customer representative, and this person hasn't contacted me yet. It has been months,...
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Product
The solution's coding tools and medical necessity tools are very good, and we use them extensively...
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Product
We use the product for supplies, and we have trouble with that, though the trouble is probably not...
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Relationship, Product
Reconciliation isn't Health Catalyst's forte. The vendor has a reconciliation option to make sure...
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Relationship
Health Catalyst could improve their support. Right now, we are waiting on a number of things, and...
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Product, Value
Vitalware VitalCDM is working for us. The system is much better than what we had before, and we are...
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Culture, Relationship
Whether the product is part of our long-term plans is in question because we have been very...
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Relationship
We have definitely had a lot of issues with the system now that Health Catalyst has done their...
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Relationship, Operations, Product
The process for communicating the accesses and permissions that are available in the system for...
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Loyalty
I wouldn't buy the product again because its quality has declined. We have invested a lot into the...
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Culture, Operations
I like the system's formatting. Our IT team did that, and it works really well for us. Those...
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Operations
The vendor recently did a major upgrade and kept pushing their go-live date. To improve their...
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Operations
Health Catalyst’s training for the new design they have is okay for a super basic user who looks...
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Relationship, Operations
I used to have a representative, and I knew exactly how to reach them and when to reach them. They...
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Relationship, Product
It doesn't seem like there is any forward momentum at all from Health Catalyst. It is like they are...
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Relationship, Operations
Health Catalyst fixed some of the issues with the workflow at my request. Health Catalyst did do...
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Product
I like the actual workflow of creating new codes and updating codes in Vitalware VitalCDM,...
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Relationship, Operations, Product
Some of the annual updates are not as timely as they once were. The vendor has been focused on...
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Product
The pharmacy source reports are not as fluid as they are in some other areas, and when we search for...
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Loyalty, Product
For supply sources, there is definitely room for improvement in the volume of supplies. It seems...
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Product
The product’s new look didn't really improve the functionality at all. The update just changed how...
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Relationship
Since Vitalware was bought out, it seems like their overall quality has decreased. We have an...
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Product, Value
I would hesitantly say that we wouldn't buy this solution again. Knowing what I know now, I probably...
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Relationship
The software design of this solution is great. I just think that maybe communication from Health...
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Relationship
We just switched our contact from Health Catalyst, and I would have given the person we had before a...
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Relationship
Recently, if something is happening with the vendor's site, we submit something, and that seems to...
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Product
When we try to find a supply based on the data we can fill in Vitalware VitalCDM, we can almost...
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Product
The way this solution communicates with our EHR is really great. We don't have to do a lot of manual...
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Value
Health Catalyst tends to charge for some things that seem a little nitpicky.
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Product
Vitalware VitalCDM is very helpful. We had issues previously maintaining our CDM, and now we have a...
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Relationship
When we were going through some big changes, Health Catalyst was fantastic. They met with us often,...
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Operations
We had initial training from Health Catalyst, but I would love it if they would give us more. For...
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Relationship
I meet with a higher-up from Health Catalyst, but not very often. With some vendors, their...
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Operations
If someone is looking for a vendor that offers educational resources and a place to export their CDM...
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Relationship, Product
We are very happy with our relationship with Health Catalyst. Our pharmacy team thoroughly enjoys...
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Relationship
I appreciate that we have really started taking advantage of the advisor piece that Health Catalyst...
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Relationship
Health Catalyst keeps their promises, and they are one of the most responsive vendors that I deal...
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Loyalty, Relationship
Vitalware VitalCDM was actually just moved to a different platform, and that has been a little...
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Loyalty, Product
There are some things that are a little different and better in the new version of Vitalware...
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Culture, Relationship
I don't really know what is going on over at Health Catalyst. They have had a lot of turnover. We...
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Operations
Health Catalyst doesn't really give us a lot of ongoing training. We train all of our own users on...
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Relationship
Health Catalyst has changed their support. We used to have to go through our account representative...
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Product, Value
Vitalware VitalCDM works very well. We use it every day. It is a great product, and it is very user...
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Product, Value
I love the timeliness of the CPT updates. I like the library of various transmittals and...
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Relationship
We have brought up issues in the past but not recently. Health Catalyst always says they will take...
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Operations, Product
There is a learning curve with Vitalware VitalCDM. It is such a packed view that it definitely takes...
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Product
I am not a fan of the new Vitalware VitalCDM upgrade. The newer version seems clumsier; it is harder...
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Relationship, Operations
I am a big fan of communication. We can't communicate enough, and Health Catalyst needs to...
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Relationship
I have seen a great decrease in customer service since Vitalware became part of Health Catalyst. It...
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Operations, Product
Our people that use Vitalware VitalCDM really know how to navigate it, so the tool is very friendly....
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Relationship
We used to work closely with someone from the vendor who would be part of the agenda in meetings and...
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Product
There is no question that we are satisfied with what Vitalware VitalCDM does for us from a...
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Product
Vitalware VitalCDM is garbage in, garbage out. We give it information, and the output is a...
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Product
Vitalware VitalCDM meets all my needs. It even feels a little bit like overkill in some instances...
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Product
We got one update recently for Vitalware VitalCDM, and that is the only update that has really made...
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Relationship
We have a liaison who is our contact person with Health Catalyst, but they don’t know the bells and...
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Culture
We have a very nitpicky situation with licenses in Vitalware VitalCDM. We feel that we are hog-tied...
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Product, Value
We utilize Vitalware VitalCDM for the purposes of doing all of the tracking and reconciling on a...
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Product
Vitalware VitalCDM is a great process workflow and audit tool. When we go through a financial audit,...
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Relationship
Health Catalyst does a good job about making sure people are updated, and if there is any update,...
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Loyalty, Product
I would like a platform within Health Catalyst to do analytics around CDI and to make coding more...
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Loyalty
Vitalware VitalCDM is part of our long-term plans unless something with cost changes. There are...
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Product
In addition to the Vitalware VitalCDM part, there is the VitalKnowledge piece, and quite honestly,...
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Relationship
My client manager with Health Catalyst is great, but the web support people are very difficult to...
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Product
Some of the data in Vitalware VitalCDM’s reporting could be missing. Through our EHR, I ran a report...
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Relationship, Product
The solution stalls a lot now, but it used to not stall. Health Catalyst has made changes so that if...
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Product
Some of Vitalware VitalCDM comes with a learning curve, but much of the trouble comes from Health...
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Relationship
We have a great client services manager with Health Catalyst. There is definitely human...
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Loyalty, Operations, Product
Vitalware VitalCDM is an excellent solution that overall meets 99% of our needs. It is just not user...
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Product
The system is very useful. We can use its standard analytical files to price our services based on...
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Relationship
We have had the system for a few years, and we have switched our representatives many times. It is...
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Product
The system is a great resource for users who want to know nationwide averages. It can also drill...
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Culture, Relationship, Product
Sometimes, Health Catalyst's descriptions aren't current with CMS guidelines.
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Product
Things are going very well with Vitalware VitalCDM. We use the system just about every day.
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Relationship
We have a better process in place for communicating concerns now. We had some struggles, but the...
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