Vitalware VitalCDM Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
We are really satisfied with Vitalware VitalCDM. The vendor's people are very knowledgeable in all...
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Relationship
The only thing we had a problem with was that when we asked a question on the web support side, it...
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Operations
I can’t think of any system improvements. The product works great. The process is easy and...
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Product
The system is helpful for finding information about a CPT code or a new charge or process we are...
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Product
The system is very helpful. We no longer have to build a CDM for the patient for each supply in our...
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Operations
Health Catalyst was very easy to work with from a training perspective. We did a phased rollout of...
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Product
I like that we have the ability to manipulate Vitalware VitalCDM by service line. We can look at the...
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Relationship
Health Catalyst's support people are very responsive when we need them, and the vendor does a great...
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Relationship, Operations, Product
When regulatory changes happen, we don't know how to take that information, digest it, and then put...
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Operations
We had to make some tweaks to the system after our implementation, but we haven't had an issue with...
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Value
Vitalware VitalCDM was cheaper than the solution we were using, but it was a much better product. We...
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Product
Vitalware VitalCDM is a user-friendly solution that maintains itself.
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Loyalty, Operations
If Health Catalyst has a vision, I don't know of it. I don't know where they are going with their...
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Relationship
Health Catalyst resolves our concerns. Sometimes the timeline is a moving target, and development...
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Relationship, Product
Personally, I would buy Vitalware VitalCDM again because of the feasibility with which the vendor...
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Product
I like the ease of Vitalware VitalCDM for communicating with our clinical teams. Whatever charge...
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Relationship
We have an account manager at Health Catalyst who is our go-to person, and they are like an octopus....
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Relationship, Product
There has been at least one instance that comes to mind when Health Catalyst did an upgrade and...
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Relationship
Health Catalyst has a ticket portal that is very user-friendly, and we can also communicate by email...
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Operations
Typically, Health Catalyst trains us, and we disseminate the information to the applicable...
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Relationship
If we have problems with Vitalware VitalCDM, we have somebody that we can go to. Also, the vendor...
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Product
Vitalware VitalCDM is doing everything we need it to, and we really haven't run into any situations...
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Product
Vitalware VitalCDM doesn’t interface with Epic, so we have to separately submit Epic spreadsheets to...
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Relationship, Product
My overall experience with Health Catalyst has been fantastic. Vitalware VitalCDM is still very...
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Product, Value
The format that we have to use to provide some of our internal reporting for Health Catalyst to...
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Product
The only thing I wish were better is that some of the settings that I change in Vitalware VitalCDM...
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Relationship
Health Catalyst is looking for what has changed, and they are notifying us of what is on the horizon...
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Product
Vitalware VitalCDM is not necessarily integrated with other solutions, but I don't know that I...
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Loyalty, Value
Vitalware VitalCDM drives outcomes. We moved to Vitalware VitalCDM solely because of the cost. We...
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Product
The overall product quality is great. My team feels that Vitalware VitalCDM is very easy to use....
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Operations
Vitalware VitalCDM is easy to use. It has all the information that I need to make decisions about...
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Loyalty, Product
I haven't seen a lot of changes to Health Catalyst's system since I purchased it, but I don't know...
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Product
With Vitalware VitalCDM, people can put in requests for additions to the charge master. The system...
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Operations
The vendor has training available if I need it, but the vendor changed their customer support a year...
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Product
Vitalware VitalCDM and VitalKnowledge go hand in hand. When it comes to supplies, pharmaceuticals,...
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Relationship
We have had quite a bit of turnover with our client liaison from Health Catalyst, and that irritates...
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Operations, Product
The system requires users to know how to write programming rules in order to really use it to its...
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Relationship
Health Catalyst changed their support model, and they are actually pretty good at support now. They...
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Culture, Value
There is no reporting on how much the product is saving us. I don't even think Health Catalyst has a...
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Product
Vitalware VitalCDM has a supply lookup, and Health Catalyst has improved in that area quite a bit. I...
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Product
We have some end users who have not adapted well to Vitalware VitalCDM, but that is kind of just the...
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Relationship, Product
On the CDM side, instead of us having to put in tickets to get some pretty simple things done, it...
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Value
Vitalware VitalCDM is an expensive product, but I wouldn't want to live without it. It is a good...
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Product
Sometimes, Vitalware VitalCDM is slow. It has been like that on and off for years.
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Relationship
We have account executives from Health Catalyst who oversee our account from a high level, and we...
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Operations
Health Catalyst's training is good, and they will provide extra training if we ask for it. The...
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Relationship
The vendor's support has gotten better recently. Their support was really great when we first...
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Culture, Loyalty
Whether this solution works as promoted is tricky because if we are talking about the software...
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Relationship, Value
I feel like any time Health Catalyst is going to do anything for us, they charge us. In the past,...
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Relationship
Health Catalyst has improved their customer support. Their turnaround time for issues has really...
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Product
This solution is really nice because Health Catalyst has done a lot of great enhancements. We can...
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Product
One of my complaints about this solution is not being able to disable things. A lot of end users...
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Operations
When we transitioned a facility to this solution, it took a long time to get where we needed to go.
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Operations
The general training that we can sign up for is fine. Health Catalyst has a number of webinars and...
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Operations, Product
Additional user testing prior to the go-live would have helped us. When the vendor's recent upgrade...
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Product
The resource where the solution links code information, LCD, and the Medicare Coverage Database...
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Product
Health Catalyst says they are increasing the number of supplies represented, but that doesn’t seem...
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Product
We are unable to update the platform for other locations that have a separate CDM, and there isn't a...
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Relationship
Since Vitalware was acquired by Health Catalyst, our customer service has been increasingly lacking....
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Relationship, Operations, Product
Vitalware VitalCDM is easy to use. I am comfortable with the system's layout. I like the quarterly...
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Relationship
Health Catalyst could improve by providing faster development with upgrades. I would like to see a...
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Product
We have another vendor who we use for supply sources who gave us some data about the CPT codes that...
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Relationship
Health Catalyst's support is hit or miss. There is no consistency with the vendor's agents. We might...
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Relationship
We always have a lot of suggestions for improvements to the system, and it sometimes takes time for...
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Relationship
We have had quite a bit of turnover for our account representatives from Health Catalyst. Ever since...
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Relationship
Health Catalyst has resolved a lot of the issues we were having with our new platform. There are...
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Product
Vitalware VitalCDM is a great tool. It is very user friendly. We use it every day. The system is...
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Operations, Product
After we did an upgrade for Vitalware VitalCDM to go to a web-based version of the system, there...
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Relationship
Health Catalyst's support is always very good. If we have any tickets or needs, Health Catalyst's...
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Operations
I am satisfied with the vendor's implementation work. I don't see any issues. The training is also...
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Loyalty, Product
The product does well in terms of basic search features. The code lookup tool is very helpful. It...
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Product
I don't know whether there is a whole lot that the vendor could improve on. We sometimes struggle...
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Relationship, Product
Health Catalyst is ahead of the game. They run recurring reports for us that run our data against...
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Loyalty, Relationship
Even from a leadership standpoint, Health Catalyst is more than willing to reach out to make sure...
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Product
Vitalware VitalCDM is so easy to use. I love that it pulls in all of the CMS guidelines,...
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Culture, Product, Value
A while back, Health Catalyst told us that we could use the solution to integrate into our charge...
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Operations, Product
Vitalware VitalCDM is a pretty intuitive and user-friendly tool. A year and a half ago, the vendor...
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Relationship
The vendor provides pretty good support. I am never concerned about having an issue and not being...
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Relationship
Health Catalyst asks us for our wish list of top things we want in the product, and that is nice,...
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Relationship
The knowledge tool in Vitalware VitalCDM is problematic. Another big trend with the solution is that...
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Relationship, Product
Health Catalyst has a new UI view, and they made all their customers switch to it from the classic...
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Product
It is really confusing to look at pharmacy data in Vitalware VitalCDM, but it could be because it is...
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Operations
The vendor's implementation recommendations led to multiple build aspects needing rework. The...
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Relationship, Product, Value
Health Catalyst does really well at helping us stay compliant with price transparency rules and...
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Relationship
We usually can get ahold of our Health Catalyst account manager and talk to an actual person. They...
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Operations
Health Catalyst always has training out there, and they send emails when any CMS updates are being...
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Loyalty, Relationship
We have gone to Health Catalyst and expanded their services, so we don't just have Vitalware...
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Product
Vitalware VitalCDM's ease of use for end users definitely rates at the top of the scale. We rarely...
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Loyalty
Erring on the side of caution, I would forecast my satisfaction with Vitalware VitalCDM between the...
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Relationship, Operations
When my team took over the responsibility of granting people access to Vitalware VitalCDM, Health...
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Relationship, Product
When it comes to CDM coding and compliance, we don't use Vitalware VitalCDM a lot. However, we know...
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Loyalty, Product
We have a couple of issues with Health Catalyst integrating within our system, and this is more the...
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Product
We get a lot of tools and output from Vitalware VitalCDM and dashboards, but not analysis of those...
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Relationship, Value
We have a regular call with Health Catalyst, and it is one of those that is just a standing...
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Culture, Relationship
Executive involvement from Health Catalyst is pretty low. Maybe that is because of our...
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Relationship
Health Catalyst's support has been really good. They are extremely responsive to questions. There...
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Loyalty, Value
One of the reasons we transitioned to Vitalware VitalCDM was the high cost of a competing system....
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Product
The only thing that I think the vendor could improve in the system is that the system's export of...
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Product
Vitalware VitalCDM has several strengths. It has an excellent database with the key tables that we...
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Product
There are certain pieces of the system that are a little trickier, like its contract management...
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Product
The reports in the system are user friendly, and the system's reporting capabilities keep us on...
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Operations
With Health Catalyst, we have had to go in search of update education. It is on the users to figure...
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Product
I like that we can see the history of changes in Vitalware VitalCDM. As I go through the process, I...
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Relationship
Regarding services, we had to go through our Health Catalyst provider representative whenever we had...
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Product
The biggest strength of Vitalware VitalCDM is its ability to customize. We can select our own routes...
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Relationship
Health Catalyst keeps all of their promises. Sometimes we have to get to the right person, but we...
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