Contract Management
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Subject Expert
Dustin Cragun
Research Director Level 2
Commentary Summary
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User Commentary
The implementation of the system went very smoothly, and the implementation team was very knowledgeable....
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We felt that the reporting and analytics functions in our EHR system didn't meet all of our needs,...
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When we looked at vendors, we felt that nThrive Revenue Systems had the best solution for us. One of...
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The system is still relatively new, and we are working out some bugs. We had some issues with moving...
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The system from nThrive Revenue Systems is a relatively new product, and most of our key users have...
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At times, it takes some coordination and collaboration, but the vendor does keep promises. We are...
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We cannot get the system to be as clean or as accurate as we want it to be. There are many times...
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When the product was implemented, the vendor told us they would be able to do certain things that...
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nThrive is forthcoming with information, and they let us know about new products, changes, or...
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There are no product issues. The system definitely fits our needs and has been a great tool. The...
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We are looking to migrate away from nThrive Revenue Systems' solution because we moved to an...
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nThrive Revenue Systems has gotten more aggressive about their prices over the past couple of years....
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Sometimes there are issues with the file feeds or accounts not pricing once they hit the vendor's...
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Prior to COVID-19, the vendor would come on-site to do presentations on how we were using the...
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nThrive Revenue Systems will charge more for specialized reports, so they do nickel-and-dime.
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The system is actually keeping our insurance companies honest.
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It took a long time to get all our contracts modeled in nThrive's system. The vendor promised a lot,...
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The vendor's people are pretty good to work with. If we were to load contracts ourselves, we would...
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The vendor's people communicate with us through a portal. That portal is very robust, and everything...
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When the product changed owners, we didn't have to reload our contracts or anything. The product's...
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We started using the product because our organization went through an acquisition. The product was...
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The vendor charges us per contract load, but they give us what the fee would be per complex...
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No matter how complicated I make a contract term, it can somehow be loaded in to the product. The...
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The vendor loads our contracts, and with the way that auditing works in the system, we have to...
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nThrive treats us like a partner, and they try to do their best so that we can succeed. They have...
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The product is part of our long-term plans because it is a software that we absolutely need.
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I am a major fan of the product. It is extremely valuable to us, and it is accurate. Its user...
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The solution is one of the pricier systems out there.
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I would like a contract manager, a contract database, or something that could manage all of our...
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We have had a couple of times when we have had to train new hires. Our trainer from the vendor just...
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Contract Management has been very stable for us. We have fallen into a very good system with the...
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nThrive Revenue Systems has very mature solutions. They are one of the massive industry leaders out...
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Contract Management can extract information back into our system; however, that integration is not...
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There are certain types of contracts that are very complicated that we do not have a module for. In...
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We are moving to a different contract management product because it is included in our EMR vendor’s...
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The product is a very robust calculation engine. It is more user friendly than another vendor’s...
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When we have nThrive Revenue Systems do something for us, like load contracts, the vendor’s people...
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We have been business partners with nThrive Revenue Systems for a long time and have had open...
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The system does a good job of taking some of the complex fee schedules and projecting out a...
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Every year on January 1st, our rates change. nThrive Revenue Systems could improve their contract...
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There are some things that the vendor could add that would improve the product. The system is...
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We use the system to compare actual payments from insurance companies to what was expected. It...
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It has been a little bit difficult to get updates done.
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We don't have a whole lot of interaction with the vendor executives, but we have been very happy...
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The process that we use to relay information to the vendor works well. Our contract analysts do a...
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Overall, I am very happy with the vendor's service. The vendor has specifically given us a list of...
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The vendor could do more to develop the product. The system has a lot of fields, and navigating...
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The system is easy to use. It has help screens for users in case they get confused. The system's...
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The vendor sets up our contracts for the system, but sometimes, getting those contracts set up...
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We are moving away from Contract Management because our EMR vendor has solutions that are more...
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It takes the vendor longer to build contracts than it should. The way that the vendor keeps time is...
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If we were to add a new location to the system, the vendor would charge us for the build of that...
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In the past, the vendor's support people have been pretty reactive, but they have responded quickly....
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The vendor has made a lot of changes in the last few years. There are new client contacts that have...
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We use the solution for different models, and it is effective. The vendor is timely and thorough...
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In nThrive's system, we can see where we sit with Blue Cross versus other insurance companies for a...
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We have talked to nThrive about specific pain points and have asked whether we can do certain...
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nThrive's product is good. We use it for negotiations. We load all of our contracts in. We use what...
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nThrive is pretty good at trying to stay ahead of the game. We have an EMR that has a contract...
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Managing contracts is a function nThrive has, but we do things 100% in-house. I load contracts and...
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nThrive's product is very user friendly. Doing contracts in our EMR is not user friendly yet.
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nThrive's system is not working well for us at all. We had to hire additional staff members and...
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When the product is set up correctly, it does a good job. It can do all kinds of complex contract...
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Our issues started when nThrive took over MedAssets. We had no problems with MedAssets, but when...
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We were assigned a person from nThrive for a while that we could go to, call, or email, and we would...
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It isn't very user friendly to get the information that I need. When I was given the tool, it...
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If we need the system to do something that is already in the system, such as changing a word in a...
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I can pull reports, but the reports are only as good as the information that is put in. If someone...
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Something very problematic for us is that anything that is noncovered on an account or plan is...
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If I am looking for an account that has X, Y, and X, the system only allows me to search by X, and...
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We are going to be moving away from nThrive and using another vendor for contract management. We...
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nThrive has started to keep their promises around the contract management product. They are a day...
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The vendor's current contract management gives us some basic information about what the contract...
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Our problem with Change Healthcare buying nThrive Revenue Systems is that Change Healthcare has...
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The solution is good when it works. We have a direct support person who we have worked with for a...
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We have had a lot of problems with support. Overall, the vendor's service has declined, and their...
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