FinThrive Contract Manager Commentary
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Relationship

In my time working with FinThrive, they have always been very easy to work with, and they have been...

Feb 2024
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VP/Other Executive

Product

FinThrive Contract Manager is an easy product to use, and we don’t have to have a PhD to build on...

Feb 2024
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VP/Other Executive

Product

Some terms are challenging for FinThrive Contract Manager to build, but we have found that that same...

Feb 2024
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VP/Other Executive

Product

One thing I like about FinThrive Contract Manager is the speed. Getting reports out of the solution...

Feb 2024
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VP/Other Executive

Loyalty

I don’t think that FinThrive Contract Manager is part of our long-term plans. That is not because of...

Feb 2024
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VP/Other Executive

Relationship

FinThrive has kept all their commitments so far.

Feb 2024
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VP/Other Executive

Relationship

There are times when things pop up on our bill that we are not expecting, but when we reach out to...

Feb 2024
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VP/Other Executive

Relationship

We talk to FinThrive regularly, and the conversations we have are very good. They work very closely...

Feb 2024
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Manager

Loyalty

I would like FinThrive’s reports to be streamlined from the modeling perspective, and that is...

Feb 2024
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Manager

Product

FinThrive’s transaction mapping reports and payer code mapping reports are good. Those help us keep...

Feb 2024
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Manager

Relationship

FinThrive’s support has been good. Whenever we need refreshers or questions, the support people are...

Feb 2024
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Manager

Value

I don't know how much we pay, but we get our money's worth with FinThrive Contract Manager....

Feb 2024
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Manager

Relationship, Operations, Product

From an IS perspective, the system is very difficult to use. We have had to escalate things in the...

Jan 2024
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Manager

Product

We monitor the system's processes, and when we get a lot of errors, it is hard for us to know which...

Jan 2024
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Manager

Relationship, Operations, Product

We don't really notice anything when the vendor does their updates. The vendor is doing a good job...

Jan 2024
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Manager

Product

Our expected reimbursement team isn't getting what they need out of the system to follow up on...

Jan 2024
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Manager

Relationship

It takes my team a lot of time to work with FinThrive. We have to dig into files and give the vendor...

Jan 2024
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Analyst/Coordinator

Product

I'm in the accuracy business, and there are two things about this tool that I really like. First,...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

I like FinThrive's system. I can't say whether there is a better product out there. For the most...

Jan 2024
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Analyst/Coordinator

Product

We do have issues sometimes when we create contracts and run predictive models. Sometimes the...

Jan 2024
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Analyst/Coordinator

Relationship

One negative criticism I can think of right away is FinThrive has a lot of turnover. When I first...

Jan 2024
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Analyst/Coordinator

Relationship

There are a few names that I recognize of people who have been with the vendor for a while, and it...

Jan 2024
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Analyst/Coordinator

Relationship

FinThrive lost a few good people back in the day. They had some really good logic people. If we...

Jan 2024
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Analyst/Coordinator

Culture, Value

The vendor avoids charging for every little thing. We just went through a scenario where they...

Jan 2024
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Analyst/Coordinator

Operations

FinThrive’s implementation team was really good at keeping us on track and organized. We had regular...

Jan 2024
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Analyst/Coordinator

Operations

In the beginning, we had one great training session, but we have not had any other training. The...

Jan 2024
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Analyst/Coordinator

Product

At one point, FinThrive had a technical upgrade and had to back it out. That situation was a mess.

Jan 2024
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Analyst/Coordinator

Relationship, Product

We have had a lot of data issues recently with FinThrive that have been somewhat challenging. There...

Jan 2024
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Manager

Operations

I have never had training for the system. Usually, I learn how to do things in the system from...

Dec 2023
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Manager

Product

FinThrive Contract Manager has been really helpful for the things we use it for. It is based on how...

Dec 2023
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Manager

Relationship

FinThrive's support people are very responsive. If I have an issue, I have a team that reaches out...

Dec 2023
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Manager

Relationship

I love the support from FinThrive when uploading new contracts. We never seem to have any issues...

Dec 2023
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Manager

Product

The reporting is simple and easy to use in FinThrive Contract Manager. It is easy to access and...

Dec 2023
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Manager

Product

The only improvement for FinThrive Contract Manager is being able to customize the net down...

Dec 2023
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Director

Product

I have a company that comes up behind FinThrive to double-check things, and there are changes...

Nov 2023
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Director

Relationship

The people I work with at FinThrive have been very responsive. If I need something from my contacts,...

Nov 2023
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Director

Product, Value

The ease of use that FinThrive has between what they do and what we do leads to a top rating for...

Nov 2023
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Director

Loyalty

My likelihood of recommending FinThrive Contract Manager is high. We are evaluating it for other...

Nov 2023
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Director

Product

With FinThrive Contract Manager, we can incorporate other entities very easily. We just have to call...

Nov 2023
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Director

Product

After I am done with the FinThrive piece, I give the same data to another vendor who scrubs the data...

Nov 2023
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Director

Value

We used to outsource the process of billing certain things to another company, and our finance...

Nov 2023
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Director

Operations

FinThrive gave us a portal so that we can choose whether to do the billing or have them do the...

Nov 2023
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Analyst/Coordinator

Culture

My biggest complaint with FinThrive Contract Manager is the building of the contract. I sometimes...

Nov 2023
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Analyst/Coordinator

Operations

I can’t say enough about the training from FinThrive; it is great. Whenever we need additional...

Nov 2023
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Analyst/Coordinator

Product

I actually haven't seen another contract management product that is any better than FinThrive's...

Nov 2023
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Manager

Relationship, Product

In most cases, FinThrive keeps all their promises. They try where they can. The one thing that is...

Sep 2023
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Manager

Value

The vendor nickel-and-dimes us. When more people need access to the system, we have to pay per month...

Sep 2023
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Manager

Loyalty

The system is very powerful for what we use it for, and it is easy to use. I wish that we were...

Sep 2023
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Manager

Product

I am very happy with FinThrive Contract Manager and its ease of use, especially its modeling factor....

Sep 2023
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Director

Product

We are not very happy with FinThrive Contract Manager. The responsibility to put in cases to fix...

Sep 2023
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CFO

Product

FinThrive Contract Manager does what we need it to do and serves its purpose. FinThrive is the best...

Aug 2023
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CFO

Operations

Nobody is perfect as far as upgrades go, and there are always hiccups with FinThrive's updates....

Aug 2023
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CFO

Operations, Product

FinThrive Contract Manager is a highly complex system, and "ease of use" is bad terminology for it....

Aug 2023
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VP/Other Executive

Relationship

FinThrive has become a good partner for us. Things were tough in the beginning, but FinThrive really...

Aug 2023
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VP/Other Executive

Product

The product is great, and so is the team that supports it. FinThrive Contract Manager is a highly...

Aug 2023
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VP/Other Executive

Relationship

FinThrive’s support team is fantastic. They have a lot of knowledgeable people.

Aug 2023
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VP/Other Executive

Relationship, Product

FinThrive locks the product down pretty tight. They don't want the clients messing around with some...

Aug 2023
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Analyst/Coordinator

Relationship, Product

We have some issues with FinThrive Contract Manager from time to time that we have to bring up with...

Jul 2023
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Analyst/Coordinator

Operations, Product

Once someone is trained, the product is not that difficult for them to use.

Jul 2023
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Analyst/Coordinator

Operations, Product

We have not had any interruptions with upgrades. Nothing is ever perfect, but FinThrive upgrades...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

The vendor went from nThrive to FinThrive. That transition was fairly rough for us. But the vendor...

Jul 2023
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Director

Product

FinThrive has started to provide more transparency in terms of the behind-the-scenes calculation...

Jul 2023
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Director

Product

Various reporting, modeling, and reconciling functions are available in FinThrive Contract Manager...

Jul 2023
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Director

Loyalty, Value

FinThrive Contract Manager is expensive, but going forward, I don't know whether we would go out for...

Jul 2023
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Director

Culture

Our contract structure with FinThrive has not changed in a long time, and I feel like we have a fair...

Jul 2023
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Director

Product

FinThrive Contract Manager is a complicated system, but the reason is that it can do a lot of...

Jul 2023
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Director

Relationship

In FinThrive Contract Manager, there are sometimes little glitches with government or factor updates...

Jul 2023
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Director

Relationship, Product

Generally, the updates in FinThrive Contract Manager are okay. For instance, when we added a...

Jul 2023
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Director

Operations

FinThrive offers good training, but we are not in total nirvana. The resources for training are not...

Jul 2023
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Analyst/Coordinator

Operations

FinThrive’s initial training was good, but there has been nothing since then. FinThrive has never...

Jun 2023
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VP/Other Executive

Product

There are some issues with FinThrive Contract Manager meeting our needs. There is a gap between what...

Jun 2023
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VP/Other Executive

Relationship

FinThrive should let us know about things proactively. We are always the ones finding things and...

Jun 2023
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VP/Other Executive

Relationship

FinThrive has good support, but their turnaround times could be a bit quicker. They have service...

Jun 2023
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VP/Other Executive

Relationship, Product

FinThrive has an excellent ticketing system. Everything is logged and tracked, so we can load...

Jun 2023
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VP/Other Executive

Relationship

If something isn’t working as we thought, we bring it to FinThrive’s attention and work with them....

Jun 2023
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VP/Other Executive

Value

As much as we like them, FinThrive charges for every little thing. That is one of their downfalls....

Jun 2023
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VP/Other Executive

Product

I enjoy FinThrive Contract Manager. It has more bells and whistles than our old system, and it makes...

Jun 2023
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VP/Other Executive

Relationship, Product

The product is working well for us. The recent changes we had to work with FinThrive on went...

May 2023
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VP/Other Executive

Operations

I have not heard anybody complain about FinThrive’s training.

May 2023
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VP/Other Executive

Relationship

I would tell a peer who was considering FinThrive Contract Manager that I am pretty happy with it....

Apr 2023
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VP/Other Executive

Relationship

There are times when we call the vendor's general support line, but generally, we reach out to our...

Apr 2023
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Director

Relationship

Going into our partnership, FinThrive said that they would get the updates from the payers, and...

Mar 2023
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Director

Product

In FinThrive Contract Manager, there are so many opportunities for the users to pull reports and...

Mar 2023
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Director

Relationship

FinThrive is great at being proactive. They communicate with us when the system is down, and they...

Mar 2023
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Director

Relationship

I wish that our FinThrive representative would reach out to us; we don't hear from them about anything....

Mar 2023
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Director

Relationship, Product

I was a little concerned when FinThrive merged with some other vendors we were using, but nothing...

Mar 2023
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Director

Operations

The implementation team that we were assigned from FinThrive really didn’t know the tool well, so...

Mar 2023
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Director

Operations

FinThrive’s training is all virtual. Our trainers were knowledgeable, but the vendor trains people a...

Mar 2023
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Director

Product

We have been trying to get different files with our finance team. We have never had to jump through...

Mar 2023
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Director

Product

We are trying to get FinThrive Contract Manager to load all of our largest payer’s payer policies....

Mar 2023
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Director

Relationship

We follow all the proper channels that FinThrive trained us on for opening tickets, and we give the...

Mar 2023
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Director

Relationship

We have had and continue to have a really horrible experience with FinThrive Contract Manager. I...

Mar 2023
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Manager

Product

There are different components to the calculations. On the inpatient side, we have outliers, and on...

Mar 2023
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Manager

Culture, Operations

Our implementation went longer than anticipated. We had to spend a lot of time redoing the contracts...

Mar 2023
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Manager

Relationship

I had to call FinThrive's support team recently for something that didn't come over or get processed...

Mar 2023
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Manager

Product

FinThrive Contract Manager is easy to use. It is not designed to be a decision support software....

Mar 2023
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Manager

Loyalty

The only other product we compared FinThrive Contract Manager against was our EMR vendor’s product....

Mar 2023
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Manager

Culture, Product

FinThrive Contract Manager's contractual calculations are very good. The product is also very robust...

Mar 2023
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Manager

Product

The product falls short on the reporting side. I prefer more flexibility and the ability to...

Mar 2023
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Manager

Operations

FinThrive was great to work with during the implementation. They were very professional and knew...

Mar 2023
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Director

Relationship, Product

Our issues with FinThrive were related to timeliness and their ability to build a contract. Things...

Mar 2023
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Director

Culture

I would want to be very clear with someone looking into FinThrive Contract Manager about what their...

Mar 2023
||
(0)
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Director

Operations

We really struggled with rolling out a certain tool in the product, and we have had to develop most...

Mar 2023
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Director

Product

Speaking about integration with FinThrive Contract Manager, there wasn't a good alignment with what...

Mar 2023
||
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Director

Product, Value

We have had trouble with front-end users using a price estimator tool in FinThrive Contract Manager....

Mar 2023
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Director

Loyalty

We are moving away from FinThrive Contract Manager because owning the process ourselves will give us...

Mar 2023
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Analyst/Coordinator

Relationship, Product

FinThrive is very flexible. When we need upgrades or updates, they are pretty receptive to our...

Mar 2023
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Analyst/Coordinator

Relationship

We have some pretty complex contracts. What sets FinThrive apart is that they have some terms where...

Mar 2023
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Analyst/Coordinator

Relationship

FinThrive is not very proactive in terms of identifying issues and communicating them to us. I would...

Mar 2023
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(0)
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Analyst/Coordinator

Operations

The vendor's training leaves a little to be desired when we have new hires or new updates. It is...

Mar 2023
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Analyst/Coordinator

Culture, Product

With healthcare moving in the direction of more bundled services and all these extra rules that get...

Mar 2023
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