FinThrive Contract Manager
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Relationship, Product
The product is working well for us. The recent changes we had to work with FinThrive on went...
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Operations
I have not heard anybody complain about FinThrive’s training.
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Relationship
I would tell a peer who was considering FinThrive Contract Manager that I am pretty happy with it....
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Relationship
There are times when we call the vendor's general support line, but generally, we reach out to our...
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Relationship
Going into our partnership, FinThrive said that they would get the updates from the payers, and...
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Product
In FinThrive Contract Manager, there are so many opportunities for the users to pull reports and...
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Relationship
FinThrive is great at being proactive. They communicate with us when the system is down, and they...
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Relationship
I wish that our FinThrive representative would reach out to us; we don't hear from them about anything....
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Relationship, Product
I was a little concerned when FinThrive merged with some other vendors we were using, but nothing...
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Operations
The implementation team that we were assigned from FinThrive really didn’t know the tool well, so...
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Operations
FinThrive’s training is all virtual. Our trainers were knowledgeable, but the vendor trains people a...
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Product
We have been trying to get different files with our finance team. We have never had to jump through...
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Product
We are trying to get FinThrive Contract Manager to load all of our largest payer’s payer policies....
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Relationship
We follow all the proper channels that FinThrive trained us on for opening tickets, and we give the...
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Relationship
We have had and continue to have a really horrible experience with FinThrive Contract Manager. I...
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Product
There are different components to the calculations. On the inpatient side, we have outliers, and on...
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Culture, Operations
Our implementation went longer than anticipated. We had to spend a lot of time redoing the contracts...
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Relationship
I had to call FinThrive's support team recently for something that didn't come over or get processed...
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Product
FinThrive Contract Manager is easy to use. It is not designed to be a decision support software....
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Loyalty
The only other product we compared FinThrive Contract Manager against was our EMR vendor’s product....
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Culture, Product
FinThrive Contract Manager's contractual calculations are very good. The product is also very robust...
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Product
The product falls short on the reporting side. I prefer more flexibility and the ability to...
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Operations
FinThrive was great to work with during the implementation. They were very professional and knew...
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Relationship, Product
Our issues with FinThrive were related to timeliness and their ability to build a contract. Things...
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Culture
I would want to be very clear with someone looking into FinThrive Contract Manager about what their...
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Operations
We really struggled with rolling out a certain tool in the product, and we have had to develop most...
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Product
Speaking about integration with FinThrive Contract Manager, there wasn't a good alignment with what...
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Product, Value
We have had trouble with front-end users using a price estimator tool in FinThrive Contract Manager....
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Loyalty
We are moving away from FinThrive Contract Manager because owning the process ourselves will give us...
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Relationship, Product
FinThrive is very flexible. When we need upgrades or updates, they are pretty receptive to our...
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Relationship
We have some pretty complex contracts. What sets FinThrive apart is that they have some terms where...
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Relationship
FinThrive is not very proactive in terms of identifying issues and communicating them to us. I would...
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Operations
The vendor's training leaves a little to be desired when we have new hires or new updates. It is...
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Culture, Product
With healthcare moving in the direction of more bundled services and all these extra rules that get...
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Product, Value
The biggest strength of FinThrive Contract Manager is that for the most part, it is very accurate in...
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Product
We have been working with FinThrive to try to enhance our contract management system. They are...
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Product
Within the product, we can reprice our claims to price as either Medicare inpatient or Medicare...
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Product
We started using another side of the system, and that has been an eye-opener for us. The system...
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Product
Something that FinThrive doesn’t do for us is our transplants. I have been asking for transplant...
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Product
FinThrive maintains our contracts, and that works great. We are sometimes at fault because we don't...
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Relationship
We had delays in getting our tickets worked, but FinThrive has gotten in line, and we don't have to...
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Operations
I am very pleased with how FinThrive did the implementation. We just had a few blips.
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Culture, Value
With FinThrive, every time we have to update a contract or enter a new contract, we are charged....
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Relationship
We have reached out to the vendor with different questions and issues, and they have responded....
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Product
Based on the building logic that we have implemented in FinThrive's system to meet our Medicaid...
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Operations
FinThrive had a gap in the initial training and the length of time that it took. We wish that we...
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Product
I am not sure we are using the FinThrive system to its full capabilities. It tracks our contacts...
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Product
The product is an excellent tool. A lot of the claims go through our EMR, and that is very helpful....
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Culture, Product
The product gives us a place to house all of the contracts, and it stores things from all the way...
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Culture, Product
Something we really like about the product is that if someone asks us how something was calculated,...
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Relationship, Product
The vendor is fine. I don't really have any problems. The solution works well for me, especially...
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Culture, Product
The solution only works as promoted. The vendor only provides us with a foundation. We actually have...
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Product
The FinThrive tool is easier on analysts than any other tool we have experienced. Our analysts can...
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Relationship
FinThrive’s product is pretty solid, and the vendor does a lot of support work around loading rates....
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Culture
The technical piece of the product could use some consistency. There are some things within the...
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Product
FinThrive is pretty slow about presenting new technology for the product.
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Relationship
FinThrive does pretty well with proactive services. They send out communication through their...
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Culture, Product
The system only works as well as what we put into it. We have to be very involved in building our...
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Culture, Value
Years ago, I did not feel that FinThrive’s tool was meeting our needs. But the vendor offers...
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Relationship, Product
When we have needed FinThrive’s management, they have gotten involved. We haven't needed them much,...
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Product
The system is user friendly as long as contracts are set up correctly within the system. Sometimes,...
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Relationship
FinThrive is not as timely in working on support tickets as they used to be. The vendor used to be...
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Product
Contract Management is totally independent of our practice management system, so all of our claims...
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Relationship, Product
We are having a particularly difficult time with files going back and forth in the product. I would...
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Product
I like that FinThrive loads contracts for us. They have some state Medicaid accounts that they have...
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Relationship
FinThrive should engage with the organization and with their products. Since we have been with the...
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Culture, Product
FinThrive's contract management system appears to be a good database in which to store our payer...
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Product
A lot of manual review and manipulation is required in order to get an accurate response and the...
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Operations
The implementation of the system went very smoothly, and the implementation team was very knowledgeable....
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Loyalty, Product
We felt that the reporting and analytics functions in our EHR system didn't meet all of our needs,...
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Loyalty
When we looked at vendors, we felt that nThrive Revenue Systems had the best solution for us. One of...
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Loyalty, Relationship, Operations, Product
The system is still relatively new, and we are working out some bugs. We had some issues with moving...
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Operations
The system from nThrive Revenue Systems is a relatively new product, and most of our key users have...
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Culture
At times, it takes some coordination and collaboration, but the vendor does keep promises. We are...
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Product
We cannot get the system to be as clean or as accurate as we want it to be. There are many times...
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Operations
When the product was implemented, the vendor told us they would be able to do certain things that...
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Relationship, Operations
nThrive is forthcoming with information, and they let us know about new products, changes, or...
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