FinThrive Contract Manager Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Product
We use several reporting features. The simple one is a worklist that we use daily. I like it. It is...
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Product
FinThrive’s modeling tools are good. Our organization likes those tools. The underpayment recovery...
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Loyalty, Relationship, Product
We have had a lot of success with the product over the years. When we moved to Epic for pretty much...
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Relationship
FinThrive sometimes naively lacks insight into how their clients are using the tool, but they have...
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Relationship
I have enjoyed working with the people at FinThrive. They want to deliver solutions. Their customer...
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Product
If we feed the system accurately, it spits out the right difference between expected reimbursement...
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Relationship, Product
FinThrive has a strong government services team that understands the reimbursements of government...
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Relationship
A lot of FinThrive's clients are probably Epic clients now, and to help their clients, FinThrive...
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Product
We had a bumpy start with FinThrive Contract Manager, and I wasn't part of the vetting process to...
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Product
I like the payer code changes, the user list, and how frequently FinThrive is in the tool. When I...
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Relationship
When I need help, I have to open a ticket, and I'm at the mercy of whoever picks up the ticket. It...
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Relationship
We did have an account manager at FinThrive at one time. That person didn't meet my expectations as...
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Loyalty
We have basically moved away from FinThrive Contract Manager. We only use it for certain...
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Culture, Product
I want to have more frequency in the contract reporting feature. For instance, if I want to report...
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Relationship, Product
FinThrive adds new technology, but they are not very fast. The issue that has been up now is the...
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Culture
FinThrive took the contracts and wrote the code to process the claims. They didn't require us to do...
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Culture
I don't think we have had issues with the contract management in our daily volume, but in contract...
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Loyalty
FinThrive Contract Manager is pretty easy to use, and it is straightforward. One of the reasons we...
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Relationship
In my time working with FinThrive, they have always been very easy to work with, and they have been...
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Product
FinThrive Contract Manager is an easy product to use, and we don’t have to have a PhD to build on...
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Product
Some terms are challenging for FinThrive Contract Manager to build, but we have found that that same...
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Product
One thing I like about FinThrive Contract Manager is the speed. Getting reports out of the solution...
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Loyalty
I don’t think that FinThrive Contract Manager is part of our long-term plans. That is not because of...
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Relationship
FinThrive has kept all their commitments so far.
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Relationship
There are times when things pop up on our bill that we are not expecting, but when we reach out to...
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Relationship
We talk to FinThrive regularly, and the conversations we have are very good. They work very closely...
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Loyalty
I would like FinThrive’s reports to be streamlined from the modeling perspective, and that is...
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Product
FinThrive’s transaction mapping reports and payer code mapping reports are good. Those help us keep...
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Relationship
FinThrive’s support has been good. Whenever we need refreshers or questions, the support people are...
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Value
I don't know how much we pay, but we get our money's worth with FinThrive Contract Manager....
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Relationship, Operations, Product
From an IS perspective, the system is very difficult to use. We have had to escalate things in the...
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Product
We monitor the system's processes, and when we get a lot of errors, it is hard for us to know which...
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Relationship, Operations, Product
We don't really notice anything when the vendor does their updates. The vendor is doing a good job...
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Product
Our expected reimbursement team isn't getting what they need out of the system to follow up on...
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Relationship
It takes my team a lot of time to work with FinThrive. We have to dig into files and give the vendor...
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Product
I'm in the accuracy business, and there are two things about this tool that I really like. First,...
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Loyalty, Product
I like FinThrive's system. I can't say whether there is a better product out there. For the most...
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Product
We do have issues sometimes when we create contracts and run predictive models. Sometimes the...
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Relationship
One negative criticism I can think of right away is FinThrive has a lot of turnover. When I first...
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Relationship
There are a few names that I recognize of people who have been with the vendor for a while, and it...
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Relationship
FinThrive lost a few good people back in the day. They had some really good logic people. If we...
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Culture, Value
The vendor avoids charging for every little thing. We just went through a scenario where they...
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Operations
FinThrive’s implementation team was really good at keeping us on track and organized. We had regular...
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Operations
In the beginning, we had one great training session, but we have not had any other training. The...
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Product
At one point, FinThrive had a technical upgrade and had to back it out. That situation was a mess.
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Relationship, Product
We have had a lot of data issues recently with FinThrive that have been somewhat challenging. There...
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Operations
I have never had training for the system. Usually, I learn how to do things in the system from...
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Product
FinThrive Contract Manager has been really helpful for the things we use it for. It is based on how...
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Relationship
FinThrive's support people are very responsive. If I have an issue, I have a team that reaches out...
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Relationship
I love the support from FinThrive when uploading new contracts. We never seem to have any issues...
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Product
The reporting is simple and easy to use in FinThrive Contract Manager. It is easy to access and...
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Product
The only improvement for FinThrive Contract Manager is being able to customize the net down...
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Product
I have a company that comes up behind FinThrive to double-check things, and there are changes...
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Relationship
The people I work with at FinThrive have been very responsive. If I need something from my contacts,...
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Product, Value
The ease of use that FinThrive has between what they do and what we do leads to a top rating for...
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Loyalty
My likelihood of recommending FinThrive Contract Manager is high. We are evaluating it for other...
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Product
With FinThrive Contract Manager, we can incorporate other entities very easily. We just have to call...
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Product
After I am done with the FinThrive piece, I give the same data to another vendor who scrubs the data...
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Value
We used to outsource the process of billing certain things to another company, and our finance...
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Operations
FinThrive gave us a portal so that we can choose whether to do the billing or have them do the...
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Culture
My biggest complaint with FinThrive Contract Manager is the building of the contract. I sometimes...
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Operations
I can’t say enough about the training from FinThrive; it is great. Whenever we need additional...
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Product
I actually haven't seen another contract management product that is any better than FinThrive's...
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Relationship, Product
In most cases, FinThrive keeps all their promises. They try where they can. The one thing that is...
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Value
The vendor nickel-and-dimes us. When more people need access to the system, we have to pay per month...
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Loyalty
The system is very powerful for what we use it for, and it is easy to use. I wish that we were...
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Product
I am very happy with FinThrive Contract Manager and its ease of use, especially its modeling factor....
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Product
We are not very happy with FinThrive Contract Manager. The responsibility to put in cases to fix...
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Product
FinThrive Contract Manager does what we need it to do and serves its purpose. FinThrive is the best...
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Operations
Nobody is perfect as far as upgrades go, and there are always hiccups with FinThrive's updates....
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Operations, Product
FinThrive Contract Manager is a highly complex system, and "ease of use" is bad terminology for it....
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Relationship
FinThrive has become a good partner for us. Things were tough in the beginning, but FinThrive really...
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Product
The product is great, and so is the team that supports it. FinThrive Contract Manager is a highly...
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Relationship
FinThrive’s support team is fantastic. They have a lot of knowledgeable people.
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Relationship, Product
FinThrive locks the product down pretty tight. They don't want the clients messing around with some...
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Relationship, Product
We have some issues with FinThrive Contract Manager from time to time that we have to bring up with...
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Operations, Product
Once someone is trained, the product is not that difficult for them to use.
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Operations, Product
We have not had any interruptions with upgrades. Nothing is ever perfect, but FinThrive upgrades...
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Relationship, Operations
The vendor went from nThrive to FinThrive. That transition was fairly rough for us. But the vendor...
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Product
FinThrive has started to provide more transparency in terms of the behind-the-scenes calculation...
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Product
Various reporting, modeling, and reconciling functions are available in FinThrive Contract Manager...
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Loyalty, Value
FinThrive Contract Manager is expensive, but going forward, I don't know whether we would go out for...
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Culture
Our contract structure with FinThrive has not changed in a long time, and I feel like we have a fair...
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Product
FinThrive Contract Manager is a complicated system, but the reason is that it can do a lot of...
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Relationship
In FinThrive Contract Manager, there are sometimes little glitches with government or factor updates...
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Relationship, Product
Generally, the updates in FinThrive Contract Manager are okay. For instance, when we added a...
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Operations
FinThrive offers good training, but we are not in total nirvana. The resources for training are not...
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Operations
FinThrive’s initial training was good, but there has been nothing since then. FinThrive has never...
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Product
There are some issues with FinThrive Contract Manager meeting our needs. There is a gap between what...
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Relationship
FinThrive should let us know about things proactively. We are always the ones finding things and...
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Relationship
FinThrive has good support, but their turnaround times could be a bit quicker. They have service...
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Relationship, Product
FinThrive has an excellent ticketing system. Everything is logged and tracked, so we can load...
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Relationship
If something isn’t working as we thought, we bring it to FinThrive’s attention and work with them....
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Value
As much as we like them, FinThrive charges for every little thing. That is one of their downfalls....
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Product
I enjoy FinThrive Contract Manager. It has more bells and whistles than our old system, and it makes...
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Relationship, Product
The product is working well for us. The recent changes we had to work with FinThrive on went...
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Operations
I have not heard anybody complain about FinThrive’s training.
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