FinThrive Contract Manager Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
We spent a significant amount of time trying to understand how the FinThrive Contract Manager...
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Product
There were a couple of scenarios where payers were downgrading certain services and not through the...
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Loyalty
We plan to diversify, but there is a modeling solution that is part of the Finthrive Contract...
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Product, Value
I probably wouldn't buy FinThrive Contract Manager again. It is not intuitive. FinThrive Contract...
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Culture, Relationship
FinThrive is always promoting or trying to offer us solutions within their suite of products....
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Culture
FinThrive's ability to process all our contracts could be better because we have been having a lot...
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Relationship, Product
We have multiple solutions with FinThrive based on the needs of our stakeholders. We thought that we...
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Relationship
Our needs are growing, and FinThrive is not necessarily catching up. Also, it seems like they have...
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Product
The vendor's integration could be better; we are using different systems, and there are things that...
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Relationship
I work with someone on the vendor's side who is doing a pretty good job. In terms of the higher-ups,...
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Value
I have been negotiating pretty strongly on a couple of costs with FinThrive. I feel like the vendor...
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Relationship
What the vendor needs to change is the support. In terms of the people in the back end who work on...
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Culture, Product
I would like contract reporting in terms of the payer performance report. That is the one report...
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Loyalty
I am unsure whether FinThrive is in our long-term plans because we have made some organizational...
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Relationship, Operations
The vendor has been pretty good with the reports they have been able to share with us. They have...
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Product
I would tell someone that FinThrive Contract Manager is integrated and can run across different...
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Operations, Product
There is a little bit of a learning curve with the solution, but once we learned FinThrive Contract...
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Relationship
I feel like FinThrive has kept their promises. Timelines can get delayed, and I understand that....
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Product
I have no issues with the reporting capabilities and what can be done through FinThrive. For what...
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Operations
FinThrive was pretty responsive in the implementation process because they went down all the way to...
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Operations
The training with FinThrive was all virtual, but they set up meetings and went over basically...
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Relationship, Product
FinThrive seems to always have new products coming with future ones in the works, and they take...
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Culture, Product
For the most part, FinThrive Contract Manager can process all of our big contracts, but sometimes...
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Value
If we bring up a concern, FinThrive will address it, and we aren't charged for that. There are...
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Value
We have received our money’s worth from FinThrive in holding payers accountable. We are still in the...
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Product
We love the scorecards because we can see how well our payers are functioning and whether they are...
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Culture
I don't think there is a problem with the vendor processing all of the contracts, but there are...
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Loyalty
FinThrive Contract Manager worked really well when I first came on board, but unless things change,...
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Relationship, Product
There is so much to this solution, and I think it takes people a little longer to get FinThrive...
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Loyalty, Product
In the future, we would like not just the expected outlier but also the actual outlier payments from...
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Product
If there is a deleted and replaced DRG that impacts one of our fee schedules, I would like to see...
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Loyalty
FinThrive Contract Manager is part of our long-term plans for one of our areas but not my area. Our...
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Relationship
FinThrive is pretty good about the things we ask for. Their service is definitely proactive. They...
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Product
I am extremely satisfied with the vendor's reporting capabilities due to the ease of function for...
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Operations, Value
For implementation, I would give FinThrive an above-perfect score. The ease of use is hands down the...
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Value
When we add new contracts now in FinThrive Contract Manager, FinThrive charges us. It is not a large...
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Operations
FinThrive Contract Manager took a long time to implement. That was mostly due to the data, but it...
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Product
We would like a little more dashboard functionality in FinThrive Contract Manager to be able to...
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Loyalty
I wasn't here when my organization selected FinThrive Contract Manager. But I know we went through...
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Relationship, Product
I know issues happen, so I'm fine with that, but the claim files that we recently sent errored out....
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Loyalty
We won't be using FinThrive Contract Manager in the near future. One reason we chose to replace...
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Culture
We only have a certain number of licenses for users in FinThrive Contract Manager. I managed that,...
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Operations, Product
FinThrive had one upgrade that they had to back out of because it was causing production issues....
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Product
The thing that drives me nuts in FinThrive Contract Manager is that when we have to open a case for...
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Relationship
We hardly ever deal with FinThrive's executives. We were dealing with them for a while, and then...
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Product
FinThrive is not at the top of our list. FinThrive Contract Manager is not working for us optimally....
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Culture
Things with FinThrive take a very long time to resolve. It sometimes takes so long that we end up...
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Product
The missing functionality in FinThrive Contract Manager seems like it is constant. There are files...
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Product
FinThrive Contract Manager is easy to use, and it has the ability to accommodate numerous...
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Product
If FinThrive could put together the 835 file that comes in with specific denial ANSI codes and...
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Product
I like it that FinThrive Contract Manger is a one-stop shop. Everything is in one platform. We get...
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Operations
The implementation process with FinThrive was great. The initial training was wonderful, and the...
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Product
FinThrive Contract Manager processes the contract fine. The challenge is on series encounters where...
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Product
We may have an account that gets priced in FinThrive Contract Manager. Then a payment comes in, and...
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Value
FinThrive introduced a price transparency tool for their product, and I’m very happy with it. That...
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Product
FinThrive produces massive reports, and I can cut out what I don't need by editing them.
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Product
It used to be weeks before FinThrive looked at a case, but now it is just a day or so. So we got...
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Product, Value
When we are negotiating with insurance companies, we have to be able to do the math, and because I...
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Relationship
I would like to see quicker responses from FinThrive to technical questions and help with issues...
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Product, Value
FinThrive Contract Manager is a very expensive tool, so we have to balance it out against the...
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Product
FinThrive Contract Manager is a very comprehensive modeling tool that provides intuitive tools that...
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Relationship
Our overall relationship with FinThrive at the very high organizational level is probably mixed, but...
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Relationship
I have to say there are mixed feelings about FinThrive Contract Manager, but it is a fairly strong...
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Relationship
FinThrive doesn’t always make promises, but when they do, FinThrive keeps those promises and follows...
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Relationship
FinThrive is a little more reactive than proactive. We report problems, and FinThrive fixes those...
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Product
I don't think FinThrive Contract Manager really integrates with other things. Of course, it is...
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Product
FinThrive Contract Manager can do a lot of complicated things, so it is not so easy to just make the...
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Relationship
There is really no phone support with FinThrive. Everything is funneled through one portal place,...
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Product
I wish the vendor’s reporting capabilities were a little more user friendly. FinThrive Contract...
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Product
The reporting in FinThrive Contract Manager is very quick and easy, and the system can export right...
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Operations, Value
We were trained on FinThrive Contract Manager, but I just feel like we could have been trained for a...
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Relationship
We used to always have the same people handle our cases, but recently we have had a million...
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Loyalty
We rely on FinThrive to know our revenue projections because we don't have our contracts within our...
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Relationship
I don't want to work with FinThrive. They are not cutting edge, and they don't have the technology....
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Product
FinThrive Contract Manager is an invaluable tool for those who seek to ensure payer compliance with...
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Product
We are particularly fond of the ability to download many standard reports from FinThrive Contract...
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Culture, Product
FinThrive Contract Manager has the ability to accurately model and price all of our contract...
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Value
The biggest strengths of FinThrive Contract Manager are the government pricing in comparison to...
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Product
I haven't really seen any new technology from FinThrive. I would say that things are where they need...
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Relationship, Operations
FinThrive is a good partner, and they work very well with us. If we have a late contract coming...
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Product, Value
I like that we can run the system's reports through CPT codes and DRGs. I also like the price...
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Relationship, Product
FinThrive is meeting our needs, but that doesn't mean that they are perfect. They have an...
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Relationship, Product
There are multiple ways to do things in the system, and that gets confusing. Some of the hyperlinks...
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Loyalty, Product
The vendor has some out-of-the-box reports, but there are small issues. For example, the formatting...
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Loyalty, Relationship
We are very happy with FinThrive Contract Manager for facility reimbursement. On the facility side,...
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Operations
Sometimes, implementations get a little rushed. The implementations are generally good, but when we...
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Product
The vendor says the professional version of the product can do very specific things, but in our...
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Product
On the facility side of the product, there are some challenges with data. We take write-downs from...
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Product
We use several reporting features. The simple one is a worklist that we use daily. I like it. It is...
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Product
FinThrive’s modeling tools are good. Our organization likes those tools. The underpayment recovery...
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Loyalty, Relationship, Product
We have had a lot of success with the product over the years. When we moved to Epic for pretty much...
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Relationship
FinThrive sometimes naively lacks insight into how their clients are using the tool, but they have...
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Relationship
I have enjoyed working with the people at FinThrive. They want to deliver solutions. Their customer...
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Product
If we feed the system accurately, it spits out the right difference between expected reimbursement...
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Relationship, Product
FinThrive has a strong government services team that understands the reimbursements of government...
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Relationship
A lot of FinThrive's clients are probably Epic clients now, and to help their clients, FinThrive...
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Product
We had a bumpy start with FinThrive Contract Manager, and I wasn't part of the vetting process to...
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Product
I like the payer code changes, the user list, and how frequently FinThrive is in the tool. When I...
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Relationship
When I need help, I have to open a ticket, and I'm at the mercy of whoever picks up the ticket. It...
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Relationship
We did have an account manager at FinThrive at one time. That person didn't meet my expectations as...
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Loyalty
We have basically moved away from FinThrive Contract Manager. We only use it for certain...
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Culture, Product
I want to have more frequency in the contract reporting feature. For instance, if I want to report...
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Relationship, Product
FinThrive adds new technology, but they are not very fast. The issue that has been up now is the...
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Culture
FinThrive took the contracts and wrote the code to process the claims. They didn't require us to do...
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Culture
I don't think we have had issues with the contract management in our daily volume, but in contract...
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Loyalty
FinThrive Contract Manager is pretty easy to use, and it is straightforward. One of the reasons we...
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Relationship
In my time working with FinThrive, they have always been very easy to work with, and they have been...
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Product
FinThrive Contract Manager is an easy product to use, and we don’t have to have a PhD to build on...
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Product
Some terms are challenging for FinThrive Contract Manager to build, but we have found that that same...
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Product
One thing I like about FinThrive Contract Manager is the speed. Getting reports out of the solution...
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Loyalty
I don’t think that FinThrive Contract Manager is part of our long-term plans. That is not because of...
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Relationship
FinThrive has kept all their commitments so far.
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Relationship
There are times when things pop up on our bill that we are not expecting, but when we reach out to...
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Relationship
We talk to FinThrive regularly, and the conversations we have are very good. They work very closely...
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Loyalty
I would like FinThrive’s reports to be streamlined from the modeling perspective, and that is...
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Product
FinThrive’s transaction mapping reports and payer code mapping reports are good. Those help us keep...
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Relationship
FinThrive’s support has been good. Whenever we need refreshers or questions, the support people are...
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Value
I don't know how much we pay, but we get our money's worth with FinThrive Contract Manager....
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Relationship, Operations, Product
From an IS perspective, the system is very difficult to use. We have had to escalate things in the...
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Product
We monitor the system's processes, and when we get a lot of errors, it is hard for us to know which...
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Relationship, Operations, Product
We don't really notice anything when the vendor does their updates. The vendor is doing a good job...
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Product
Our expected reimbursement team isn't getting what they need out of the system to follow up on...
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Relationship
It takes my team a lot of time to work with FinThrive. We have to dig into files and give the vendor...
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Product
I'm in the accuracy business, and there are two things about this tool that I really like. First,...
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Loyalty, Product
I like FinThrive's system. I can't say whether there is a better product out there. For the most...
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Product
We do have issues sometimes when we create contracts and run predictive models. Sometimes the...
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Relationship
One negative criticism I can think of right away is FinThrive has a lot of turnover. When I first...
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Relationship
There are a few names that I recognize of people who have been with the vendor for a while, and it...
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Relationship
FinThrive lost a few good people back in the day. They had some really good logic people. If we...
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Culture, Value
The vendor avoids charging for every little thing. We just went through a scenario where they...
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Operations
FinThrive’s implementation team was really good at keeping us on track and organized. We had regular...
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Operations
In the beginning, we had one great training session, but we have not had any other training. The...
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Product
At one point, FinThrive had a technical upgrade and had to back it out. That situation was a mess.
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Relationship, Product
We have had a lot of data issues recently with FinThrive that have been somewhat challenging. There...
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Operations
I have never had training for the system. Usually, I learn how to do things in the system from...
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Product
FinThrive Contract Manager has been really helpful for the things we use it for. It is based on how...
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Relationship
FinThrive's support people are very responsive. If I have an issue, I have a team that reaches out...
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