FinThrive Contract Manager
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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VP/Other Executive

Other Observations & Comments

We started using another side of the system, and that has been an eye-opener for us. The system...

Jan 2023
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VP/Other Executive

Service and Support

FinThrive struggled with pricing my noncovered days, so we worked with them, and we are testing...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Something that FinThrive doesn’t do for us is our transplants. I have been asking for transplant...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

FinThrive maintains our contracts, and that works great. We are sometimes at fault because we don't...

Jan 2023
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VP/Other Executive

Service and Support

We had delays in getting our tickets worked, but FinThrive has gotten in line, and we don't have to...

Jan 2023
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VP/Other Executive

Implementation and Training

I am very pleased with how FinThrive did the implementation. We just had a few blips.

Jan 2023
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Manager

Sales and Contracting

With FinThrive, every time we have to update a contract or enter a new contract, we are charged....

Jan 2023
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Manager

Service and Support

We have reached out to the vendor with different questions and issues, and they have responded....

Jan 2023
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Manager

Functionality and Upgrades

Based on the building logic that we have implemented in FinThrive's system to meet our Medicaid...

Jan 2023
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Manager

Implementation and Training

FinThrive had a gap in the initial training and the length of time that it took. We wish that we...

Jan 2023
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Manager

Other Observations & Comments

When we get to the point of renewing our contract with FinThrive, we will take a look at it to make...

Jan 2023
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Manager

Other Observations & Comments

I am not sure we are using the FinThrive system to its full capabilities. It tracks our contacts...

Jan 2023
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Manager

Functionality and Upgrades

The product is an excellent tool. A lot of the claims go through our EMR, and that is very helpful....

Jan 2023
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Manager

Functionality and Upgrades

The product gives us a place to house all of the contracts, and it stores things from all the way...

Jan 2023
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Manager

Functionality and Upgrades

Something we really like about the product is that if someone asks us how something was calculated,...

Jan 2023
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Manager

Functionality and Upgrades

The vendor is fine. I don't really have any problems. The solution works well for me, especially...

Jan 2023
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Manager

Functionality and Upgrades

The solution only works as promoted. The vendor only provides us with a foundation. We actually have...

Jan 2023
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Director

Functionality and Upgrades

The FinThrive tool is easier on analysts than any other tool we have experienced. Our analysts can...

Jan 2023
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Director

Service and Support

FinThrive’s product is pretty solid, and the vendor does a lot of support work around loading rates....

Jan 2023
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Analyst/Coordinator

Service and Support

The technical piece of the product could use some consistency. There are some things within the...

Dec 2022
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Analyst/Coordinator

Technology

FinThrive is pretty slow about presenting new technology for the product.

Dec 2022
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Analyst/Coordinator

Relationship

FinThrive does pretty well with proactive services. They send out communication through their...

Dec 2022
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Analyst/Coordinator

Lessons Learned

The system only works as well as what we put into it. We have to be very involved in building our...

Dec 2022
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Director

ROI / Cost

FinThrive did not help us implement our product, and they nickel-and-dime us on support. Every tweak...

Nov 2022
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Director

Relationship

We are looking at getting a fuller version of FinThrive's system because it was implemented, but...

Nov 2022
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Manager

ROI / Cost

Years ago, I did not feel that FinThrive’s tool was meeting our needs. But the vendor offers...

Oct 2022
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Manager

Relationship

When we have needed FinThrive’s management, they have gotten involved. We haven't needed them much,...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is user friendly as long as contracts are set up correctly within the system. Sometimes,...

Sep 2022
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Analyst/Coordinator

Service and Support

FinThrive is not as timely in working on support tickets as they used to be. The vendor used to be...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

Contract Management is totally independent of our practice management system, so all of our claims...

Sep 2022
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Director

Interfacing and Integration

We are having a particularly difficult time with files going back and forth in the product. I would...

Aug 2022
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Director

Functionality and Upgrades

I like that FinThrive loads contracts for us. They have some state Medicaid accounts that they have...

Aug 2022
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Director

Relationship

FinThrive should engage with the organization and with their products. Since we have been with the...

Jul 2022
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Director

Functionality and Upgrades

FinThrive's contract management system appears to be a good database in which to store our payer...

Jul 2022
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Director

Functionality and Upgrades

A lot of manual review and manipulation is required in order to get an accurate response and the...

Jul 2022
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VP/Other Executive

Implementation and Training

The implementation of the system went very smoothly, and the implementation team was very knowledgeable....

Jun 2022
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VP/Other Executive

Relationship

We felt that the reporting and analytics functions in our EHR system didn't meet all of our needs,...

Jun 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

When we looked at vendors, we felt that nThrive Revenue Systems had the best solution for us. One of...

Jun 2022
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VP/Other Executive

Relationship

The system is still relatively new, and we are working out some bugs. We had some issues with moving...

Jun 2022
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VP/Other Executive

Other Observations & Comments

The system from nThrive Revenue Systems is a relatively new product, and most of our key users have...

Jun 2022
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VP/Other Executive

Sales and Contracting

At times, it takes some coordination and collaboration, but the vendor does keep promises. We are...

Jun 2022
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Director

Functionality and Upgrades

We cannot get the system to be as clean or as accurate as we want it to be. There are many times...

Jun 2022
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Director

Technology

When the product was implemented, the vendor told us they would be able to do certain things that...

Jun 2022
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Director

Relationship

nThrive is forthcoming with information, and they let us know about new products, changes, or...

Jun 2022
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Director

Functionality and Upgrades

There are no product issues. The system definitely fits our needs and has been a great tool. The...

Jun 2022
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Director

Future Outlook

We are looking to migrate away from nThrive Revenue Systems' solution because we moved to an...

Jun 2022
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Director

ROI / Cost

nThrive Revenue Systems has gotten more aggressive about their prices over the past couple of years....

Jun 2022
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Director

Functionality and Upgrades

Sometimes there are issues with the file feeds or accounts not pricing once they hit the vendor's...

Jun 2022
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Director

Relationship

Prior to COVID-19, the vendor would come on-site to do presentations on how we were using the...

Jun 2022
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Director

Relationship

nThrive Revenue Systems will charge more for specialized reports, so they do nickel-and-dime.

May 2022
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Director

ROI / Cost

The system is actually keeping our insurance companies honest.

May 2022
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VP/Other Executive

ROI / Cost

It took a long time to get all our contracts modeled in nThrive's system. The vendor promised a lot,...

Mar 2022
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Director

Relationship

The vendor's people are pretty good to work with. If we were to load contracts ourselves, we would...

Mar 2022
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Director

Service and Support

The vendor's people communicate with us through a portal. That portal is very robust, and everything...

Mar 2022
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Director

Relationship

When the product changed owners, we didn't have to reload our contracts or anything. The product's...

Mar 2022
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Director

Win/Loss - Why they were selected (by current clients)

We started using the product because our organization went through an acquisition. The product was...

Mar 2022
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Director

ROI / Cost

The vendor charges us per contract load, but they give us what the fee would be per complex...

Mar 2022
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Director

Functionality and Upgrades

No matter how complicated I make a contract term, it can somehow be loaded in to the product. The...

Mar 2022
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Director

Service and Support

The vendor loads our contracts, and with the way that auditing works in the system, we have to...

Mar 2022
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VP/Other Executive

Relationship

nThrive treats us like a partner, and they try to do their best so that we can succeed. They have...

Feb 2022
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CFO

Future Outlook

The product is part of our long-term plans because it is a software that we absolutely need.

Feb 2022
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CFO

Functionality and Upgrades

I am a major fan of the product. It is extremely valuable to us, and it is accurate. Its user...

Feb 2022
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CFO

ROI / Cost

The solution is one of the pricier systems out there.

Feb 2022
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CFO

Functionality and Upgrades

I would like a contract manager, a contract database, or something that could manage all of our...

Feb 2022
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CFO

Implementation and Training

We have had a couple of times when we have had to train new hires. Our trainer from the vendor just...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Contract Management has been very stable for us. We have fallen into a very good system with the...

Feb 2022
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VP/Other Executive

Relationship

nThrive Revenue Systems has very mature solutions. They are one of the massive industry leaders out...

Feb 2022
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VP/Other Executive

Interfacing and Integration

Contract Management can extract information back into our system; however, that integration is not...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

There are certain types of contracts that are very complicated that we do not have a module for. In...

Feb 2022
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VP/Other Executive

Future Outlook

We are moving to a different contract management product because it is included in our EMR vendor’s...

Feb 2022
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VP/Other Executive

ROI / Cost

The product is a very robust calculation engine. It is more user friendly than another vendor’s...

Feb 2022
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VP/Other Executive

Service and Support

When we have nThrive Revenue Systems do something for us, like load contracts, the vendor’s people...

Feb 2022
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VP/Other Executive

Relationship

We have been business partners with nThrive Revenue Systems for a long time and have had open...

Feb 2022
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Director

Service and Support

The system does a good job of taking some of the complex fee schedules and projecting out a...

Feb 2022
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Director

Functionality and Upgrades

Every year on January 1st, our rates change. nThrive Revenue Systems could improve their contract...

Feb 2022
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Manager

Interfacing and Integration

There are some things that the vendor could add that would improve the product. The system is...

Feb 2022
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Director

Functionality and Upgrades

We use the system to compare actual payments from insurance companies to what was expected. It...

Feb 2022
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Director

Functionality and Upgrades

It has been a little bit difficult to get updates done.

Feb 2022
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Director

Service and Support

We don't have a whole lot of interaction with the vendor executives, but we have been very happy...

Feb 2022
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Analyst/Coordinator

Relationship

The process that we use to relay information to the vendor works well. Our contract analysts do a...

Feb 2022
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Analyst/Coordinator

Relationship

Overall, I am very happy with the vendor's service. The vendor has specifically given us a list of...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor could do more to develop the product. The system has a lot of fields, and navigating...

Feb 2022
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Analyst/Coordinator

Service and Support

The system is easy to use. It has help screens for users in case they get confused. The system's...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor sets up our contracts for the system, but sometimes, getting those contracts set up...

Feb 2022
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Director

Future Outlook

We are moving away from Contract Management because our EMR vendor has solutions that are more...

Feb 2022
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Director

ROI / Cost

It takes the vendor longer to build contracts than it should. The way that the vendor keeps time is...

Feb 2022
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Director

ROI / Cost

If we were to add a new location to the system, the vendor would charge us for the build of that...

Feb 2022
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Director

Service and Support

In the past, the vendor's support people have been pretty reactive, but they have responded quickly....

Feb 2022
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