FinThrive Contract Manager Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Director

Product

FinThrive Contract Manager is easy to use, and it has the ability to accommodate numerous...

Oct 2024
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Director

Product

If FinThrive could put together the 835 file that comes in with specific denial ANSI codes and...

Oct 2024
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Director

Product

I like it that FinThrive Contract Manger is a one-stop shop. Everything is in one platform. We get...

Oct 2024
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Director

Operations

The implementation process with FinThrive was great. The initial training was wonderful, and the...

Oct 2024
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Director

Product

FinThrive Contract Manager processes the contract fine. The challenge is on series encounters where...

Oct 2024
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Analyst/Coordinator

Product

We may have an account that gets priced in FinThrive Contract Manager. Then a payment comes in, and...

Aug 2024
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Analyst/Coordinator

Value

FinThrive introduced a price transparency tool for their product, and I’m very happy with it. That...

Aug 2024
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Analyst/Coordinator

Product

FinThrive produces massive reports, and I can cut out what I don't need by editing them.

Aug 2024
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Analyst/Coordinator

Product

It used to be weeks before FinThrive looked at a case, but now it is just a day or so. So we got...

Aug 2024
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Analyst/Coordinator

Product, Value

When we are negotiating with insurance companies, we have to be able to do the math, and because I...

Aug 2024
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VP/Other Executive

Relationship

I would like to see quicker responses from FinThrive to technical questions and help with issues...

Jul 2024
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VP/Other Executive

Product, Value

FinThrive Contract Manager is a very expensive tool, so we have to balance it out against the...

Jul 2024
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VP/Other Executive

Product

FinThrive Contract Manager is a very comprehensive modeling tool that provides intuitive tools that...

Jul 2024
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Director

Relationship

Our overall relationship with FinThrive at the very high organizational level is probably mixed, but...

Jul 2024
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Director

Relationship

I have to say there are mixed feelings about FinThrive Contract Manager, but it is a fairly strong...

Jul 2024
||
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Director

Relationship

FinThrive doesn’t always make promises, but when they do, FinThrive keeps those promises and follows...

Jul 2024
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Director

Relationship

FinThrive is a little more reactive than proactive. We report problems, and FinThrive fixes those...

Jul 2024
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Director

Product

I don't think FinThrive Contract Manager really integrates with other things. Of course, it is...

Jul 2024
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Director

Product

FinThrive Contract Manager can do a lot of complicated things, so it is not so easy to just make the...

Jul 2024
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Director

Relationship

There is really no phone support with FinThrive. Everything is funneled through one portal place,...

Jul 2024
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Director

Product

I wish the vendor’s reporting capabilities were a little more user friendly. FinThrive Contract...

Jul 2024
||
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Director

Product

The reporting in FinThrive Contract Manager is very quick and easy, and the system can export right...

Jul 2024
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Director

Operations, Value

We were trained on FinThrive Contract Manager, but I just feel like we could have been trained for a...

Jul 2024
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Director

Relationship

We used to always have the same people handle our cases, but recently we have had a million...

Jul 2024
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VP/Other Executive

Loyalty

We rely on FinThrive to know our revenue projections because we don't have our contracts within our...

Jun 2024
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VP/Other Executive

Relationship

I don't want to work with FinThrive. They are not cutting edge, and they don't have the technology....

Jun 2024
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CFO

Product

FinThrive Contract Manager is an invaluable tool for those who seek to ensure payer compliance with...

Jun 2024
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CFO

Product

We are particularly fond of the ability to download many standard reports from FinThrive Contract...

Jun 2024
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CFO

Culture, Product

FinThrive Contract Manager has the ability to accurately model and price all of our contract...

Jun 2024
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Manager

Value

The biggest strengths of FinThrive Contract Manager are the government pricing in comparison to...

May 2024
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VP/Other Executive

Product

I haven't really seen any new technology from FinThrive. I would say that things are where they need...

Apr 2024
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VP/Other Executive

Relationship, Operations

FinThrive is a good partner, and they work very well with us. If we have a late contract coming...

Apr 2024
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VP/Other Executive

Product, Value

I like that we can run the system's reports through CPT codes and DRGs. I also like the price...

Apr 2024
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VP/Other Executive

Relationship, Product

FinThrive is meeting our needs, but that doesn't mean that they are perfect. They have an...

Apr 2024
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Analyst/Coordinator

Relationship, Product

There are multiple ways to do things in the system, and that gets confusing. Some of the hyperlinks...

Apr 2024
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Analyst/Coordinator

Loyalty, Product

The vendor has some out-of-the-box reports, but there are small issues. For example, the formatting...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

We are very happy with FinThrive Contract Manager for facility reimbursement. On the facility side,...

Apr 2024
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Analyst/Coordinator

Operations

Sometimes, implementations get a little rushed. The implementations are generally good, but when we...

Apr 2024
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Analyst/Coordinator

Product

The vendor says the professional version of the product can do very specific things, but in our...

Apr 2024
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Analyst/Coordinator

Product

On the facility side of the product, there are some challenges with data. We take write-downs from...

Apr 2024
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Manager

Product

We use several reporting features. The simple one is a worklist that we use daily. I like it. It is...

Apr 2024
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Manager

Product

FinThrive’s modeling tools are good. Our organization likes those tools. The underpayment recovery...

Apr 2024
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Manager

Loyalty, Relationship, Product

We have had a lot of success with the product over the years. When we moved to Epic for pretty much...

Apr 2024
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Manager

Relationship

FinThrive sometimes naively lacks insight into how their clients are using the tool, but they have...

Apr 2024
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Manager

Relationship

I have enjoyed working with the people at FinThrive. They want to deliver solutions. Their customer...

Apr 2024
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Manager

Product

If we feed the system accurately, it spits out the right difference between expected reimbursement...

Apr 2024
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Manager

Relationship, Product

FinThrive has a strong government services team that understands the reimbursements of government...

Apr 2024
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Manager

Relationship

A lot of FinThrive's clients are probably Epic clients now, and to help their clients, FinThrive...

Apr 2024
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Analyst/Coordinator

Product

We had a bumpy start with FinThrive Contract Manager, and I wasn't part of the vetting process to...

Apr 2024
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Analyst/Coordinator

Product

I like the payer code changes, the user list, and how frequently FinThrive is in the tool. When I...

Apr 2024
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Analyst/Coordinator

Relationship

When I need help, I have to open a ticket, and I'm at the mercy of whoever picks up the ticket. It...

Apr 2024
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Analyst/Coordinator

Relationship

We did have an account manager at FinThrive at one time. That person didn't meet my expectations as...

Apr 2024
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Analyst/Coordinator

Loyalty

We have basically moved away from FinThrive Contract Manager. We only use it for certain...

Apr 2024
||
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Analyst/Coordinator

Culture, Product

I want to have more frequency in the contract reporting feature. For instance, if I want to report...

Apr 2024
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VP/Other Executive

Relationship, Product

FinThrive adds new technology, but they are not very fast. The issue that has been up now is the...

Apr 2024
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VP/Other Executive

Culture

FinThrive took the contracts and wrote the code to process the claims. They didn't require us to do...

Apr 2024
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VP/Other Executive

Culture

I don't think we have had issues with the contract management in our daily volume, but in contract...

Apr 2024
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VP/Other Executive

Loyalty

FinThrive Contract Manager is pretty easy to use, and it is straightforward. One of the reasons we...

Apr 2024
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Analyst/Coordinator

Relationship

In my time working with FinThrive, they have always been very easy to work with, and they have been...

Feb 2024
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VP/Other Executive

Product

FinThrive Contract Manager is an easy product to use, and we don’t have to have a PhD to build on...

Feb 2024
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VP/Other Executive

Product

Some terms are challenging for FinThrive Contract Manager to build, but we have found that that same...

Feb 2024
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VP/Other Executive

Product

One thing I like about FinThrive Contract Manager is the speed. Getting reports out of the solution...

Feb 2024
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VP/Other Executive

Loyalty

I don’t think that FinThrive Contract Manager is part of our long-term plans. That is not because of...

Feb 2024
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VP/Other Executive

Relationship

FinThrive has kept all their commitments so far.

Feb 2024
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VP/Other Executive

Relationship

There are times when things pop up on our bill that we are not expecting, but when we reach out to...

Feb 2024
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VP/Other Executive

Relationship

We talk to FinThrive regularly, and the conversations we have are very good. They work very closely...

Feb 2024
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Manager

Loyalty

I would like FinThrive’s reports to be streamlined from the modeling perspective, and that is...

Feb 2024
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Manager

Product

FinThrive’s transaction mapping reports and payer code mapping reports are good. Those help us keep...

Feb 2024
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Manager

Relationship

FinThrive’s support has been good. Whenever we need refreshers or questions, the support people are...

Feb 2024
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Manager

Value

I don't know how much we pay, but we get our money's worth with FinThrive Contract Manager....

Feb 2024
||
(0)
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Manager

Relationship, Operations, Product

From an IS perspective, the system is very difficult to use. We have had to escalate things in the...

Jan 2024
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Manager

Product

We monitor the system's processes, and when we get a lot of errors, it is hard for us to know which...

Jan 2024
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Manager

Relationship, Operations, Product

We don't really notice anything when the vendor does their updates. The vendor is doing a good job...

Jan 2024
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Manager

Product

Our expected reimbursement team isn't getting what they need out of the system to follow up on...

Jan 2024
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Manager

Relationship

It takes my team a lot of time to work with FinThrive. We have to dig into files and give the vendor...

Jan 2024
||
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Analyst/Coordinator

Product

I'm in the accuracy business, and there are two things about this tool that I really like. First,...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

I like FinThrive's system. I can't say whether there is a better product out there. For the most...

Jan 2024
||
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Analyst/Coordinator

Product

We do have issues sometimes when we create contracts and run predictive models. Sometimes the...

Jan 2024
||
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Analyst/Coordinator

Relationship

One negative criticism I can think of right away is FinThrive has a lot of turnover. When I first...

Jan 2024
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Analyst/Coordinator

Relationship

There are a few names that I recognize of people who have been with the vendor for a while, and it...

Jan 2024
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Analyst/Coordinator

Relationship

FinThrive lost a few good people back in the day. They had some really good logic people. If we...

Jan 2024
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Analyst/Coordinator

Culture, Value

The vendor avoids charging for every little thing. We just went through a scenario where they...

Jan 2024
||
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Analyst/Coordinator

Operations

FinThrive’s implementation team was really good at keeping us on track and organized. We had regular...

Jan 2024
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Analyst/Coordinator

Operations

In the beginning, we had one great training session, but we have not had any other training. The...

Jan 2024
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Analyst/Coordinator

Product

At one point, FinThrive had a technical upgrade and had to back it out. That situation was a mess.

Jan 2024
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Analyst/Coordinator

Relationship, Product

We have had a lot of data issues recently with FinThrive that have been somewhat challenging. There...

Jan 2024
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Manager

Operations

I have never had training for the system. Usually, I learn how to do things in the system from...

Dec 2023
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Manager

Product

FinThrive Contract Manager has been really helpful for the things we use it for. It is based on how...

Dec 2023
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Manager

Relationship

FinThrive's support people are very responsive. If I have an issue, I have a team that reaches out...

Dec 2023
||
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Manager

Relationship

I love the support from FinThrive when uploading new contracts. We never seem to have any issues...

Dec 2023
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Manager

Product

The reporting is simple and easy to use in FinThrive Contract Manager. It is easy to access and...

Dec 2023
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Manager

Product

The only improvement for FinThrive Contract Manager is being able to customize the net down...

Dec 2023
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Director

Product

I have a company that comes up behind FinThrive to double-check things, and there are changes...

Nov 2023
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Director

Relationship

The people I work with at FinThrive have been very responsive. If I need something from my contacts,...

Nov 2023
||
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Director

Product, Value

The ease of use that FinThrive has between what they do and what we do leads to a top rating for...

Nov 2023
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Director

Loyalty

My likelihood of recommending FinThrive Contract Manager is high. We are evaluating it for other...

Nov 2023
||
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Director

Product

With FinThrive Contract Manager, we can incorporate other entities very easily. We just have to call...

Nov 2023
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Director

Product

After I am done with the FinThrive piece, I give the same data to another vendor who scrubs the data...

Nov 2023
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Director

Value

We used to outsource the process of billing certain things to another company, and our finance...

Nov 2023
||
(0)
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Director

Operations

FinThrive gave us a portal so that we can choose whether to do the billing or have them do the...

Nov 2023
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Analyst/Coordinator

Culture

My biggest complaint with FinThrive Contract Manager is the building of the contract. I sometimes...

Nov 2023
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Analyst/Coordinator

Operations

I can’t say enough about the training from FinThrive; it is great. Whenever we need additional...

Nov 2023
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Analyst/Coordinator

Product

I actually haven't seen another contract management product that is any better than FinThrive's...

Nov 2023
||
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