FinThrive Contract Manager
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Other Observations & Comments
We started using another side of the system, and that has been an eye-opener for us. The system...
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Service and Support
FinThrive struggled with pricing my noncovered days, so we worked with them, and we are testing...
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Functionality and Upgrades
Something that FinThrive doesn’t do for us is our transplants. I have been asking for transplant...
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Functionality and Upgrades
FinThrive maintains our contracts, and that works great. We are sometimes at fault because we don't...
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Service and Support
We had delays in getting our tickets worked, but FinThrive has gotten in line, and we don't have to...
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Implementation and Training
I am very pleased with how FinThrive did the implementation. We just had a few blips.
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Sales and Contracting
With FinThrive, every time we have to update a contract or enter a new contract, we are charged....
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Service and Support
We have reached out to the vendor with different questions and issues, and they have responded....
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Functionality and Upgrades
Based on the building logic that we have implemented in FinThrive's system to meet our Medicaid...
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Implementation and Training
FinThrive had a gap in the initial training and the length of time that it took. We wish that we...
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Other Observations & Comments
When we get to the point of renewing our contract with FinThrive, we will take a look at it to make...
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Other Observations & Comments
I am not sure we are using the FinThrive system to its full capabilities. It tracks our contacts...
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Functionality and Upgrades
The product is an excellent tool. A lot of the claims go through our EMR, and that is very helpful....
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Functionality and Upgrades
The product gives us a place to house all of the contracts, and it stores things from all the way...
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Functionality and Upgrades
Something we really like about the product is that if someone asks us how something was calculated,...
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Functionality and Upgrades
The vendor is fine. I don't really have any problems. The solution works well for me, especially...
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Functionality and Upgrades
The solution only works as promoted. The vendor only provides us with a foundation. We actually have...
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Functionality and Upgrades
The FinThrive tool is easier on analysts than any other tool we have experienced. Our analysts can...
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Service and Support
FinThrive’s product is pretty solid, and the vendor does a lot of support work around loading rates....
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Service and Support
The technical piece of the product could use some consistency. There are some things within the...
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Technology
FinThrive is pretty slow about presenting new technology for the product.
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Relationship
FinThrive does pretty well with proactive services. They send out communication through their...
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Lessons Learned
The system only works as well as what we put into it. We have to be very involved in building our...
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ROI / Cost
FinThrive did not help us implement our product, and they nickel-and-dime us on support. Every tweak...
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Relationship
We are looking at getting a fuller version of FinThrive's system because it was implemented, but...
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ROI / Cost
Years ago, I did not feel that FinThrive’s tool was meeting our needs. But the vendor offers...
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Relationship
When we have needed FinThrive’s management, they have gotten involved. We haven't needed them much,...
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Functionality and Upgrades
The system is user friendly as long as contracts are set up correctly within the system. Sometimes,...
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Service and Support
FinThrive is not as timely in working on support tickets as they used to be. The vendor used to be...
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Interfacing and Integration
Contract Management is totally independent of our practice management system, so all of our claims...
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Interfacing and Integration
We are having a particularly difficult time with files going back and forth in the product. I would...
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Functionality and Upgrades
I like that FinThrive loads contracts for us. They have some state Medicaid accounts that they have...
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Relationship
FinThrive should engage with the organization and with their products. Since we have been with the...
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Functionality and Upgrades
FinThrive's contract management system appears to be a good database in which to store our payer...
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Functionality and Upgrades
A lot of manual review and manipulation is required in order to get an accurate response and the...
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Implementation and Training
The implementation of the system went very smoothly, and the implementation team was very knowledgeable....
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Relationship
We felt that the reporting and analytics functions in our EHR system didn't meet all of our needs,...
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Win/Loss - Why they were selected (by current clients)
When we looked at vendors, we felt that nThrive Revenue Systems had the best solution for us. One of...
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Relationship
The system is still relatively new, and we are working out some bugs. We had some issues with moving...
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Other Observations & Comments
The system from nThrive Revenue Systems is a relatively new product, and most of our key users have...
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Sales and Contracting
At times, it takes some coordination and collaboration, but the vendor does keep promises. We are...
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Functionality and Upgrades
We cannot get the system to be as clean or as accurate as we want it to be. There are many times...
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Technology
When the product was implemented, the vendor told us they would be able to do certain things that...
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Relationship
nThrive is forthcoming with information, and they let us know about new products, changes, or...
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Functionality and Upgrades
There are no product issues. The system definitely fits our needs and has been a great tool. The...
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Future Outlook
We are looking to migrate away from nThrive Revenue Systems' solution because we moved to an...
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ROI / Cost
nThrive Revenue Systems has gotten more aggressive about their prices over the past couple of years....
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Functionality and Upgrades
Sometimes there are issues with the file feeds or accounts not pricing once they hit the vendor's...
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Relationship
Prior to COVID-19, the vendor would come on-site to do presentations on how we were using the...
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Relationship
nThrive Revenue Systems will charge more for specialized reports, so they do nickel-and-dime.
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ROI / Cost
The system is actually keeping our insurance companies honest.
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ROI / Cost
It took a long time to get all our contracts modeled in nThrive's system. The vendor promised a lot,...
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Relationship
The vendor's people are pretty good to work with. If we were to load contracts ourselves, we would...
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Service and Support
The vendor's people communicate with us through a portal. That portal is very robust, and everything...
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Relationship
When the product changed owners, we didn't have to reload our contracts or anything. The product's...
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Win/Loss - Why they were selected (by current clients)
We started using the product because our organization went through an acquisition. The product was...
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ROI / Cost
The vendor charges us per contract load, but they give us what the fee would be per complex...
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Functionality and Upgrades
No matter how complicated I make a contract term, it can somehow be loaded in to the product. The...
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Service and Support
The vendor loads our contracts, and with the way that auditing works in the system, we have to...
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Relationship
nThrive treats us like a partner, and they try to do their best so that we can succeed. They have...
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Future Outlook
The product is part of our long-term plans because it is a software that we absolutely need.
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Functionality and Upgrades
I am a major fan of the product. It is extremely valuable to us, and it is accurate. Its user...
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ROI / Cost
The solution is one of the pricier systems out there.
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Functionality and Upgrades
I would like a contract manager, a contract database, or something that could manage all of our...
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Implementation and Training
We have had a couple of times when we have had to train new hires. Our trainer from the vendor just...
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Functionality and Upgrades
Contract Management has been very stable for us. We have fallen into a very good system with the...
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Relationship
nThrive Revenue Systems has very mature solutions. They are one of the massive industry leaders out...
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Interfacing and Integration
Contract Management can extract information back into our system; however, that integration is not...
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Functionality and Upgrades
There are certain types of contracts that are very complicated that we do not have a module for. In...
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Future Outlook
We are moving to a different contract management product because it is included in our EMR vendor’s...
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ROI / Cost
The product is a very robust calculation engine. It is more user friendly than another vendor’s...
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Service and Support
When we have nThrive Revenue Systems do something for us, like load contracts, the vendor’s people...
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Relationship
We have been business partners with nThrive Revenue Systems for a long time and have had open...
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Service and Support
The system does a good job of taking some of the complex fee schedules and projecting out a...
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Functionality and Upgrades
Every year on January 1st, our rates change. nThrive Revenue Systems could improve their contract...
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Interfacing and Integration
There are some things that the vendor could add that would improve the product. The system is...
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Functionality and Upgrades
We use the system to compare actual payments from insurance companies to what was expected. It...
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Functionality and Upgrades
It has been a little bit difficult to get updates done.
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Service and Support
We don't have a whole lot of interaction with the vendor executives, but we have been very happy...
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Relationship
The process that we use to relay information to the vendor works well. Our contract analysts do a...
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Relationship
Overall, I am very happy with the vendor's service. The vendor has specifically given us a list of...
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Functionality and Upgrades
The vendor could do more to develop the product. The system has a lot of fields, and navigating...
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Service and Support
The system is easy to use. It has help screens for users in case they get confused. The system's...
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Functionality and Upgrades
The vendor sets up our contracts for the system, but sometimes, getting those contracts set up...
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Future Outlook
We are moving away from Contract Management because our EMR vendor has solutions that are more...
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ROI / Cost
It takes the vendor longer to build contracts than it should. The way that the vendor keeps time is...
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ROI / Cost
If we were to add a new location to the system, the vendor would charge us for the build of that...
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Service and Support
In the past, the vendor's support people have been pretty reactive, but they have responded quickly....
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