FinThrive Contract Manager Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
There are a ton of variables in FinThrive Contract Manager in terms of settings and maintenance....
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Culture, Product
Our ability to maintain contract terms has been variable with FinThrive Contract Manager. I think...
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Relationship
FinThrive listens. They will be honest if they don't have something. I need that kind of honesty....
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Culture, Product
The repricing reporting feature in the system is beneficial. We can go in with a claim that is...
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Culture
My main complaint about FinThrive is that they used to have more specific people who would work on...
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Loyalty, Relationship
FinThrive Contract Manager is working very well. I am just not as satisfied with it as I used ot be....
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Culture, Product
I don't feel like a lot has changed with FinThrive Contract Manager since we have had it. There are...
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Relationship, Operations, Product
I don't get emails telling me about new updates and what things are for. I know we can go to another...
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Relationship, Product
We get daily file loads from our EHR, and those get fed into FinThrive Contract Manager. This is an...
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Loyalty, Product
Our area has no intention of getting rid of FinThrive Contract Manager. It is our only modeling...
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Product, Value
Our department really feels like FinThrive Contract Manager is worth having because we have used...
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Relationship, Operations
FinThrive does provide support when we have questions. They are always willing to set up meetings...
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Product, Value
I love this product. It helps us keep an eye on payer activity, underpayments, and contract proposals....
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Product
I love the fact that FinThrive Contract Manager houses all our contracts. We don't have to go...
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Culture, Product
I would like to be able to search for something specific in the contract in FinThrive Contract...
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Relationship, Operations
A lot of the upgrade work for FinThrive Contract Manager is left to my team to figure out and manage...
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Loyalty, Relationship
FinThrive understands the areas where improvement is needed, and the vendor is actively listening to...
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Product, Value
I really like the system, even though there are a few areas that can be challenging at times. The...
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Operations
I would like to see projects get up and running faster for the system, since implementations can...
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Relationship
I have good access to the right people at FinThrive, including senior-level contacts when needed....
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Product
FinThrive is making progress, but I would like to see improvements to how patient liability is...
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Product
The system's reports are quite good, and the system's analysis features are especially useful and...
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Value
In the past, there was something that was not right in FinThrive Contract Manager. We had a meeting,...
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Culture, Product
The goal of FinThrive Contract Manager is to give accurate calculations of our contracts. Some...
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Culture, Product
I don't want to say we are a hard client, but our contracts are very complex. FinThrive has been...
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Product
I like the ability to extract components of my reimbursement. For my managed care contracts, I want...
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Operations
I wasn't the person who chose this product. However, I implemented it, so I'm very familiar with the...
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Relationship
For any support issues, I have an account manager to escalate issues to if FinThrive’s support...
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Relationship
I have had coworkers complain about FinThrive's support because we will have talked about something...
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Operations
I received some initial training for the system, and that training was probably fine, but I was so...
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Product
I know the system has some integration issues, but I am not directly aware of those. As far as I...
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Loyalty, Product
FinThrive is working on adding an updated filtering mechanism, and I think that will be absolutely...
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Value
There are times when FinThrive charges us for things that we don't anticipate. However, when we...
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Product
We like the system's scorecard report. It is a really good report other than the fact that its...
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Product
We received some help from FinThrive with building reports, but we would like to be able to see...
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Product
Our biggest complaint with the reports in FinThrive Contract Manager is the fact that they include...
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Product
Our end users have trouble understanding the system's information. That might be because the...
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Relationship, Product
We have contacts with certain payers who are very difficult. FinThrive has tried their best to get...
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Product
FinThrive Contract Manager has built-in features that make it very user-friendly to understand the...
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Product
I have actually asked FinThrive about this, but the reporting features I would like to have in...
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Relationship, Operations
I have been through multiple implementations with FinThrive, and they are exceptional, even with our...
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Product
I am extremely satisfied with FinThrive Contract Manager’s reporting capabilities. There is no...
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Product
FinThrive could improve some of the functionalities in FinThrive Contract Manager. I would like to...
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Product
FinThrive Contract Manager is very easy to use. I am happy with the overall product performance.
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Product
FinThrive Contract Manager definitely does a great job of processing all our contracts for us. We...
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Product
While FinThrive Contract Manager is very good, I don't know whether there is actually a reporting...
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Relationship
FinThrive is always open to working with me on something I need help with. Sometimes FinThrive can...
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Product, Value
FinThrive Contract Manager exchanges data with our EHR. A lot of our pricing or reimbursement goes...
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Product
FinThrive Contract Manager is an accurate system that lays out contract terms in a very...
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Relationship
Because FinThrive is so big, all of our communication with their support people basically has to be...
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Relationship
FinThrive is pretty good at keeping their promises. Some things take longer than others, but they do...
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Relationship
FinThrive is pretty proactive. If we send them a contract to load and they notice something we...
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Product
When it comes to FinThrive Contract Manager driving outcomes, the issues are more on our side. We...
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Operations
FinThrive’s trainers are very good, but it is a little hard to get training. The issue is more about...
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Culture
We have a contract with FinThrive, and that provides the guidelines for how they charge. They don't...
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Product
I rate the product's ease of use lower, but that isn't really anything against the system. The...
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Loyalty, Product
FinThrive Contract Manager is a core system for us. Our EHR system and our patient billing system...
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Relationship
If we have a question and we have to submit that question through FinThrive’s client portal, it goes...
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Product
I would tell someone asking about FinThrive Contract Manager that we have had a great experience...
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Culture, Product
I would like to see an additional option that provides a full itemized breakdown of how line-item...
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Product
We use one report in FinThrive Contract Manager to evaluate payer policy impacts and contract...
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Product
The solution is hard to navigate outside the lines that we have already established within the tool....
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Operations
I had zero initial training on FinThrive Contract Manager. I guess we could have purchased some...
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Product
I have not encountered any curveballs that FinThrive Contract Manager has not been able to handle,...
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Product
FinThrive Contract Manager is very customizable, and that is a huge upside, but the trade-off is...
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Product
The contracts for solid organ transplants and bone marrow transplants can be a little complex, and...
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Loyalty, Product
As a solution for an acute care organization, I would absolutely and completely recommend the...
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Operations, Product
The overall design of the product is pretty good. Generally, the ease of use and the functionality...
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Product
FinThrive Contract Manager has some basic reporting, and that is good, but FinThrive Analyze gives...
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Product
I do like the modeling piece of FinThrive Contract Manager. It is very helpful. The system itself is...
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Product
With FinThrive Contract Manager, it is hard to weed out what is actually needed unless we are...
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Operations
I'm not very sure what FinThrive is doing with training. I just would like to be able to have...
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Culture
I do think that FinThrive has new things that they are going to be promoting in the near future, but...
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Relationship
We have a customer support representative from FinThrive who has just recently been assigned to us....
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Relationship
Sometimes with FinThrive Contract Manager, there are small errors that cause a lot of problems if I...
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Value
We have struggled to get adequate pricing with FinThrive because of the way we contracted with them...
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Relationship
In general, FinThrive has been very responsive over the last year than they have been in years past....
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Value
I haven't seen nickel-and-diming from FinThrive lately. I haven't seen any additional programming...
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Operations
We don't have that many users on FinThrive Contract Manager, and they don't turn over that much, so...
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Relationship, Product
We have a really slick developer from FinThrive right now who is making some big improvements for us...
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Relationship, Product
With FinThrive Contract Manager, we have started spacing claims out. We will send one batch in the...
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Product
Things have always been challenging with FinThrive. Our expected reimbursement team struggles. With...
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Product, Value
FinThrive Contract Manager's functionality meets all our needs for sure. I am happy with FinThrive....
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Product
The fact that FinThrive manages all the government schedules and workers' comp schedules for their...
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Product
We have to go to FinThrive to help run some of the reports. They are not very easy to run on our...
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Loyalty
I don't think FinThrive Contract Manager is part of our long-term plans. Since it is based in the...
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Culture, Product
With my slightly lower score for the product working as it was promoted to us, the issue is not that...
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Value
FinThrive avoids charging for things, and there is no issue when something is charged. They have...
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Relationship, Operations
When FinThrive has been implementing something and has had to reach out to us, they have been very...
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Product
There are some contract provisions that are challenging to build in FinThrive Contract Manager. Some...
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Product
FinThrive Contract Manager is a great tool, especially when it comes to calculating reimbursement on...
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Culture, Product
As far as integration goes, it would be awesome if we could actually look at a claim and the...
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Product
It takes so many steps to get to a report. We have to actually build the report in FinThrive...
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Relationship
I have never used FinThrive’s support team because we have a department that handles that, so if...
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Culture, Product
FinThrive Contract Manager reviews current contract rates and tells us where we can and can't...
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Value
An area of improvement for FinThrive is that they continue to roll on and off staff and team...
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Operations
FinThrive could provide better access to their training, and they could just point people to the...
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Loyalty
We are always evaluating the financial impact and the value of FinThrive Contract Manager. Epic has...
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Relationship, Product
Things are all good with FinThrive processing all of our contracts. There are always little nuances....
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Loyalty, Product
I would definitely buy FinThrive Contract Manager again. It is a really good product. I use the...
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Product, Value
I don't know how much we pay for Contract Manager, but I think what we get out of it is good. I...
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Relationship
FinThrive definitely keeps all their promises. They are really good. FinThrive is really good about...
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Product
With FinThrive Contract Manager, I wish we could queue data in simpler ways like we can with data...
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Product
We spent a significant amount of time trying to understand how the FinThrive Contract Manager...
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Product
There were a couple of scenarios where payers were downgrading certain services and not through the...
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Loyalty
We plan to diversify, but there is a modeling solution that is part of the Finthrive Contract...
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Product, Value
I probably wouldn't buy FinThrive Contract Manager again. It is not intuitive. FinThrive Contract...
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Culture, Relationship
FinThrive is always promoting or trying to offer us solutions within their suite of products....
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Culture
FinThrive's ability to process all our contracts could be better because we have been having a lot...
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Relationship, Product
We have multiple solutions with FinThrive based on the needs of our stakeholders. We thought that we...
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Relationship
Our needs are growing, and FinThrive is not necessarily catching up. Also, it seems like they have...
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Product
The vendor's integration could be better; we are using different systems, and there are things that...
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Relationship
I work with someone on the vendor's side who is doing a pretty good job. In terms of the higher-ups,...
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Value
I have been negotiating pretty strongly on a couple of costs with FinThrive. I feel like the vendor...
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Relationship
What the vendor needs to change is the support. In terms of the people in the back end who work on...
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Culture, Product
I would like contract reporting in terms of the payer performance report. That is the one report...
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Loyalty
I am unsure whether FinThrive is in our long-term plans because we have made some organizational...
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Relationship, Operations
The vendor has been pretty good with the reports they have been able to share with us. They have...
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