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FinThrive Contract Manager Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

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User Commentary

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Analyst/Coordinator

FinThrive’s support is pretty good. We have an ongoing project, so I have a go-to person right now....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

If someone is considering FinThrive Contract Manager, they should note that it will take a lot of...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

If I had to choose again, I would personally pick our other software. I like that it’s live. As we...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

There are a lot of accounts that I see that do not get priced because they don't get a contract...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

All I do is just send files and make sure they're all processed. FinThrive’s report for that is very...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

FinThrive does a good job. When I bring up issues, they are responsive.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We usually pull a lot of the data out, and I create my own reports. I don't necessarily rely on...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

FinThrive Contract Manager's modeling capabilities are pretty far ahead of the other solutions we've...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There are some processing capacity issues with FinThrive. Getting everything processed is sometimes...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Our other hospitals use a different contract management system that doesn't have some of the unique...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

We need more in-depth reporting by contract in FinThrive Contract Manager. We would also like...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I can pretty much run whatever reports I want to run in FinThrive. If we can think of it, we can run...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I would love it if there were a way that FinThrive could just flag things that are broken in the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I miss how FinThrive used to read the contract for us and find what we loaded wrong. Now, they rely...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

FinThrive does well with our support tickets. Sometimes we have a few issues with their...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

FinThrive Contract Manager is a very good system. It doesn't meet all our needs. We have some...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

FinThrive Contract Manager has some good reporting capabilities. I like that it is almost...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have seen peaks and valleys with FinThrive. There were times under different ownership when they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Medicare is pretty much the baseline for a lot of our contract negotiations, and FinThrive has a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We get pretty good training from FinThrive. FinThrive Contract Manager is an excellent product in...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Since we've been using FinThrive for so long, we have a really good partnership with them. They are...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

Several years ago, we converted to Epic. Epic has their own built-in contract management product...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Analyst/Coordinator

FinThrive Contract Manager is on top of processing all of our contracts. When I ask the vendor to...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

I used to be able to work with FinThrive regularly to get information, and they would help me with...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

FinThrive has their basic reports that they do for every client. Most of my stuff is more...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

For government contracts that are fee schedules and things like that, some of them are behind the...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

FinThrive likely thrives by going into an organization that doesn't have a pricing tool or a team of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We had an aggressive timeline for our go-live, and FinThrive hasn’t been able to find a balance...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

It's been a struggle for FinThrive to process our contracts due to their inability to accurately...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

One of the most frustrating things is that FinThrive isn't doing a very good job at carrying forward...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

FinThrive is absolutely not part of my long-term plans. I'm not overly impressed by FinThrive’s...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

My team is responsible for both the hospital and professional sides, so we use FinThrive’s solution...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

FinThrive Contract Manager’s hospital reporting capability is really helpful. FinThrive introduced a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I would like FinThrive to offer line-item worklists or reports in the future. That feature is not...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

On the hospital side, there's not much that I can say that I don't like about FinThrive Contract...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We have had some development and support tickets with FinThrive that have been out there for a long...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We are considering moving away from FinThrive because we went to a new patient accounting system,...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

The training I receive from FinThrive is ongoing. If I have a problem pulling a report, I can call...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Most of the people we interact with at FinThrive can solve our problems. If there is just someone...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I like the advanced search features in FinThrive Contract Manager. It is so easy to search in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

FinThrive has added additional advanced reporting and advanced search features to FinThrive Contract...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The tool is easy to use. FinThrive Contract Manager does an accurate job of interpreting the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We went into price transparency with FinThrive, and that is a huge deal. We were doing it manually...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

We have had a long relationship with FinThrive, and it is like having a car that gets us to work. We...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

FinThrive’s reporting capabilities are really solid. We had a little hiccup, but we talked to the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

FinThrive’s reports are very thorough, and they help us do good math. They just have a lot of data,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

When it comes to reporting with FinThrive, we could always slice these things a few different ways....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

FinThrive is very good at working with us. When we had some financial issues, we were asking the...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

FinThrive reaches out to us quite a bit for training, almost to the point where we are too busy for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

When it comes to support, I want somebody to pick up the phone when we call and fix the problems...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have some really tough stuff, but FinThrive can figure it out. Also, they constantly come out...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I can't get away from FinThrive because I can't manage my contracts the way that I want to with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The training for FinThrive Contract Manager is robust because, along with their claims product,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

With FinThrive Contract Manager, there is a delay with contracts and loading. However, the quality...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

FinThrive Contract Manager is probably not a part of our long-term plans as long as I can get...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

The system is able to get pretty detailed. We can add a bunch of condition expressions that help...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

FinThrive's system has reporting features, and the analyzer is pretty locked in. I think the system...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

FinThrive is working toward this already, but we would like to have the ability to identify down...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

The vendor is willing to negotiate invoices when necessary.

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Manager

During our training, we felt like FinThrive knew the system well. However, when it came to applying...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We have a weekly call with FinThrive. Even before our implementation, the system was very...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Whether I would recommend the system would depend on the side a user is going with. The vendor needs...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

There are a ton of variables in FinThrive Contract Manager in terms of settings and maintenance....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Our ability to maintain contract terms has been variable with FinThrive Contract Manager. I think...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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VP/Other Executive

FinThrive listens. They will be honest if they don't have something. I need that kind of honesty....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The repricing reporting feature in the system is beneficial. We can go in with a claim that is...

Comment Tone Positive
Pillars Culture, Product
Evaluation Unrated

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Director

My main complaint about FinThrive is that they used to have more specific people who would work on...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

FinThrive Contract Manager is working very well. I am just not as satisfied with it as I used ot be....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

I don't feel like a lot has changed with FinThrive Contract Manager since we have had it. There are...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Analyst/Coordinator

I don't get emails telling me about new updates and what things are for. I know we can go to another...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

We get daily file loads from our EHR, and those get fed into FinThrive Contract Manager. This is an...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Our area has no intention of getting rid of FinThrive Contract Manager. It is our only modeling...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Our department really feels like FinThrive Contract Manager is worth having because we have used...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

FinThrive does provide support when we have questions. They are always willing to set up meetings...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

I love this product. It helps us keep an eye on payer activity, underpayments, and contract proposals....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I love the fact that FinThrive Contract Manager houses all our contracts. We don't have to go...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I would like to be able to search for something specific in the contract in FinThrive Contract...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Director

A lot of the upgrade work for FinThrive Contract Manager is left to my team to figure out and manage...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

FinThrive understands the areas where improvement is needed, and the vendor is actively listening to...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

I really like the system, even though there are a few areas that can be challenging at times. The...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I would like to see projects get up and running faster for the system, since implementations can...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I have good access to the right people at FinThrive, including senior-level contacts when needed....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

FinThrive is making progress, but I would like to see improvements to how patient liability is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The system's reports are quite good, and the system's analysis features are especially useful and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

In the past, there was something that was not right in FinThrive Contract Manager. We had a meeting,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

The goal of FinThrive Contract Manager is to give accurate calculations of our contracts. Some...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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VP/Other Executive

I don't want to say we are a hard client, but our contracts are very complex. FinThrive has been...

Comment Tone Positive
Pillars Culture, Product
Evaluation Unrated

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VP/Other Executive

I like the ability to extract components of my reimbursement. For my managed care contracts, I want...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

I wasn't the person who chose this product. However, I implemented it, so I'm very familiar with the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

For any support issues, I have an account manager to escalate issues to if FinThrive’s support...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I have had coworkers complain about FinThrive's support because we will have talked about something...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I received some initial training for the system, and that training was probably fine, but I was so...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I know the system has some integration issues, but I am not directly aware of those. As far as I...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

FinThrive is working on adding an updated filtering mechanism, and I think that will be absolutely...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

There are times when FinThrive charges us for things that we don't anticipate. However, when we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

We like the system's scorecard report. It is a really good report other than the fact that its...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We received some help from FinThrive with building reports, but we would like to be able to see...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Our biggest complaint with the reports in FinThrive Contract Manager is the fact that they include...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Our end users have trouble understanding the system's information. That might be because the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have contacts with certain payers who are very difficult. FinThrive has tried their best to get...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

FinThrive Contract Manager has built-in features that make it very user-friendly to understand the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I have actually asked FinThrive about this, but the reporting features I would like to have in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I have been through multiple implementations with FinThrive, and they are exceptional, even with our...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I am extremely satisfied with FinThrive Contract Manager’s reporting capabilities. There is no...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

FinThrive could improve some of the functionalities in FinThrive Contract Manager. I would like to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

FinThrive Contract Manager is very easy to use. I am happy with the overall product performance.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

FinThrive Contract Manager definitely does a great job of processing all our contracts for us. We...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

While FinThrive Contract Manager is very good, I don't know whether there is actually a reporting...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

FinThrive is always open to working with me on something I need help with. Sometimes FinThrive can...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

FinThrive Contract Manager exchanges data with our EHR. A lot of our pricing or reimbursement goes...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CFO

FinThrive Contract Manager is an accurate system that lays out contract terms in a very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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