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Artiva HC
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Relationship

The vendor's communication methods have changed since Finvi acquired the product. It was much easier...

Dec 2022
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Director

Other Observations & Comments

Finvi has made some changes, and we are looking to move to their new platform.

Dec 2022
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Manager

Functionality and Upgrades

Everybody wants to see reports, dashboards, and something in real time. All the dashboards in Artiva...

Dec 2022
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Manager

ROI / Cost

Finvi is charging us for every little thing. They are charging us like a divorce lawyer and are even...

Dec 2022
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Manager

Implementation and Training

Finvi only has training for support teams, like analysts. The vendor does not provide any training...

Dec 2022
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Manager

Functionality and Upgrades

Artiva HC is very customizable, but the problem is that there is no support for that customization....

Dec 2022
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Manager

ROI / Cost

The reporting is poor in Artiva HC, and we are goal oriented and need to provide as much automation...

Dec 2022
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Manager

Relationship

Our relationship with Finvi has been better since a certain person has come aboard, but before that,...

Jun 2022
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Manager

Functionality and Upgrades

The system is really archaic; everything about it is old, outdated, and difficult. The system...

Jun 2022
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Manager

ROI / Cost

Finvi is really overpriced. I don't know what their running rate is, but when I look at the...

Jun 2022
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Manager

Technology

We want to move to a cloud-based system, which should significantly upgrade our reporting...

Jun 2022
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Manager

Functionality and Upgrades

The solution's fundamentals give us an opportunity to better navigate and manage inventories at a...

Jun 2022
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Manager

Sales and Contracting

When we first bought the system, we thought that we were being sold one thing, but some of the...

Jun 2022
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Manager

Implementation and Training

The vendor gave us a pretty good starting point to train everyone else at our organization. When we...

Jun 2022
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Manager

Interfacing and Integration

We can pull a file from our EMR and import it into the system every night. Then, our caregivers can...

Jun 2022
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Manager

Functionality and Upgrades

The product's ease of use is probably somewhere from average to a little better than average.

Jun 2022
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Manager

Service and Support

We have seen a lot of issues with the product, and the level of support that we receive from the...

Jun 2022
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VP/Other Executive

Future Outlook

I have had conversations with Finvi’s executive team about what the long-term strategy is to bring...

Jun 2022
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VP/Other Executive

Technology

While using Artiva HCx, we have seen improved operational efficiencies. For example, our staff does...

Jun 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We didn't really look at any solution other than Artiva HCx because we felt like what the vendor had...

Jun 2022
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VP/Other Executive

Technology

Finvi has a very powerful tool. The product is probably the Cadillac of the systems out there that...

Jun 2022
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VP/Other Executive

Service and Support

Where we have definitely struggled with Finvi, and where I would caution someone asking me about the...

Jun 2022
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VP/Other Executive

Service and Support

The product itself is very powerful and has a lot of ability to customize, but that can be almost to...

Jun 2022
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VP/Other Executive

Relationship

We have had a lot of issues with communication where the sales team will say one thing, but...

Jun 2022
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VP/Other Executive

Implementation and Training

Finvi released video streams of training that were actually pretty good, and we were able to receive...

Jun 2022
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VP/Other Executive

Lessons Learned

For a company to be prepared to drive the solution, they may need to pull Artiva HCx along and...

Jun 2022
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Manager

Future Outlook

There are a couple of different Artiva platforms, and depending on what platform we are on, we get...

Jun 2022
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Manager

Technology

I am pushing to get an upgrade because that would work better for me. The vendor's new platform is...

Jun 2022
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Manager

Relationship

COVID-19 was very difficult because the vendor couldn't have their conferences. Seeing the landmark...

Jun 2022
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Manager

Functionality and Upgrades

Artiva HC is not very difficult to use, but the viewing screen is different than it has been on some...

Jun 2022
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Manager

Relationship

The vendor is always evolving and always taking our feedback. The vendor has meetings with people...

Jun 2022
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Manager

Relationship

Finvi has kept the majority of their promises. I have noticed that the vendor's response time hasn't...

Jun 2022
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Manager

Functionality and Upgrades

Our initial implementation was horrible. I had a ticket submitted every day. But since we got past...

Jun 2022
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Manager

Implementation and Training

Finvi is really good with initial training. The vendor had training staff come in and work with us....

Jun 2022
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Manager

ROI / Cost

Our organization didn't always have centralized customer service. Some areas never even sent bills....

Jun 2022
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Manager

Functionality and Upgrades

Even though there are things that upset me in the system currently, I like the product overall; it...

Jun 2022
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Analyst/Coordinator

Technology

The vendor has a cloud version of their platform. In terms of reporting or overall outcomes, that...

Jun 2022
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Analyst/Coordinator

Relationship

I probably would not recommend the version of the system we are currently on, but if we were on the...

Jun 2022
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Analyst/Coordinator

Relationship

We were considering moving away from the vendor. The biggest problem was definitely a lack of...

Jun 2022
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Analyst/Coordinator

ROI / Cost

There is always a statement of work for every big project we have going on. We always have to pay...

Jun 2022
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Analyst/Coordinator

Relationship

Overall, I am really impressed with the vendor. They have great communication. They really care...

Jun 2022
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Analyst/Coordinator

Implementation and Training

The vendor was very thorough with our recent training, and the trainer was very good at their job....

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The preaccess side of our business and our self-pay team in the central billing office use the...

Jun 2022
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Director

ROI / Cost

We are on a version of Artiva HCx that is almost unsupported, so Finvi has to charge for every...

Jun 2022
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Director

Implementation and Training

We had some internal changes that led us to have a lack of understanding of the dialer. We had a...

Jun 2022
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Director

Technology

The product is very outdated and does not have the functionality we need. Finvi has not put in a lot...

Jun 2022
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Director

Lessons Learned

If I were going to give advice to a peer looking at the system, it would just be to make sure that...

Jun 2022
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VP/Other Executive

Relationship

Ontario Systems has experienced a tremendous amount of turnover in the people that we knew and...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Artiva HC is highly customizable, so we have built a lot of specialized workflows. Part of what we...

Mar 2022
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