Commentary Summary
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User Commentary
Relationship
The vendor's communication methods have changed since Finvi acquired the product. It was much easier...
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Other Observations & Comments
Finvi has made some changes, and we are looking to move to their new platform.
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Functionality and Upgrades
Everybody wants to see reports, dashboards, and something in real time. All the dashboards in Artiva...
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ROI / Cost
Finvi is charging us for every little thing. They are charging us like a divorce lawyer and are even...
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Implementation and Training
Finvi only has training for support teams, like analysts. The vendor does not provide any training...
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Functionality and Upgrades
Artiva HC is very customizable, but the problem is that there is no support for that customization....
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ROI / Cost
The reporting is poor in Artiva HC, and we are goal oriented and need to provide as much automation...
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Relationship
Our relationship with Finvi has been better since a certain person has come aboard, but before that,...
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Functionality and Upgrades
The system is really archaic; everything about it is old, outdated, and difficult. The system...
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ROI / Cost
Finvi is really overpriced. I don't know what their running rate is, but when I look at the...
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Technology
We want to move to a cloud-based system, which should significantly upgrade our reporting...
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Functionality and Upgrades
The solution's fundamentals give us an opportunity to better navigate and manage inventories at a...
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Sales and Contracting
When we first bought the system, we thought that we were being sold one thing, but some of the...
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Implementation and Training
The vendor gave us a pretty good starting point to train everyone else at our organization. When we...
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Interfacing and Integration
We can pull a file from our EMR and import it into the system every night. Then, our caregivers can...
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Functionality and Upgrades
The product's ease of use is probably somewhere from average to a little better than average.
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Service and Support
We have seen a lot of issues with the product, and the level of support that we receive from the...
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Future Outlook
I have had conversations with Finvi’s executive team about what the long-term strategy is to bring...
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Technology
While using Artiva HCx, we have seen improved operational efficiencies. For example, our staff does...
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Win/Loss - Why they were selected (by current clients)
We didn't really look at any solution other than Artiva HCx because we felt like what the vendor had...
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Technology
Finvi has a very powerful tool. The product is probably the Cadillac of the systems out there that...
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Service and Support
Where we have definitely struggled with Finvi, and where I would caution someone asking me about the...
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Service and Support
The product itself is very powerful and has a lot of ability to customize, but that can be almost to...
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Relationship
We have had a lot of issues with communication where the sales team will say one thing, but...
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Implementation and Training
Finvi released video streams of training that were actually pretty good, and we were able to receive...
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Lessons Learned
For a company to be prepared to drive the solution, they may need to pull Artiva HCx along and...
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Future Outlook
There are a couple of different Artiva platforms, and depending on what platform we are on, we get...
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Technology
I am pushing to get an upgrade because that would work better for me. The vendor's new platform is...
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Relationship
COVID-19 was very difficult because the vendor couldn't have their conferences. Seeing the landmark...
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Functionality and Upgrades
Artiva HC is not very difficult to use, but the viewing screen is different than it has been on some...
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Relationship
The vendor is always evolving and always taking our feedback. The vendor has meetings with people...
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Relationship
Finvi has kept the majority of their promises. I have noticed that the vendor's response time hasn't...
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Functionality and Upgrades
Our initial implementation was horrible. I had a ticket submitted every day. But since we got past...
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Implementation and Training
Finvi is really good with initial training. The vendor had training staff come in and work with us....
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ROI / Cost
Our organization didn't always have centralized customer service. Some areas never even sent bills....
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Functionality and Upgrades
Even though there are things that upset me in the system currently, I like the product overall; it...
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Technology
The vendor has a cloud version of their platform. In terms of reporting or overall outcomes, that...
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Relationship
I probably would not recommend the version of the system we are currently on, but if we were on the...
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Relationship
We were considering moving away from the vendor. The biggest problem was definitely a lack of...
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ROI / Cost
There is always a statement of work for every big project we have going on. We always have to pay...
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Relationship
Overall, I am really impressed with the vendor. They have great communication. They really care...
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Implementation and Training
The vendor was very thorough with our recent training, and the trainer was very good at their job....
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Functionality and Upgrades
The preaccess side of our business and our self-pay team in the central billing office use the...
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ROI / Cost
We are on a version of Artiva HCx that is almost unsupported, so Finvi has to charge for every...
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Implementation and Training
We had some internal changes that led us to have a lack of understanding of the dialer. We had a...
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Technology
The product is very outdated and does not have the functionality we need. Finvi has not put in a lot...
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Lessons Learned
If I were going to give advice to a peer looking at the system, it would just be to make sure that...
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Relationship
Ontario Systems has experienced a tremendous amount of turnover in the people that we knew and...
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Functionality and Upgrades
Artiva HC is highly customizable, so we have built a lot of specialized workflows. Part of what we...
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