Artiva HC Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
The biggest strength of the product is its flexibility. There are a lot of ways for us to be able to...
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Relationship, Operations
I like when Finvi has a yearly conference where they push the envelope, try to listen to our...
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Relationship, Product
Finvi is a good vendor. They are constantly thinking of ways to make the RCM experience better and...
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Operations
I know that Finvi has some integrated vendors. We experienced some hiccups where it didn't look like...
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Operations
We did an implementation months ago, and it still isn't complete, so we have had that challenge with...
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Culture, Relationship
The executive involvement is better today than it was when we first started. We had a resurgence in...
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Loyalty
My satisfaction a year from now will probably be the same because I will probably want something new...
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Operations
The implementation was less than ideal. The implementation team did not have operational knowledge,...
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Relationship
Sometimes companies can offer things and say they can do this or that. But when it gets down to the...
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Culture, Value
With the new ownership, it seems like there is a cost for everything. It used to be that we could...
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Relationship, Operations
Normally, the vendor is very supportive with upgrades. But last time, they had a little hiccup, and...
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Culture, Product
Sometimes the product that the vendor promotes doesn't work exactly the way they say. It seems like...
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Product
The vendor is delivering things like APIs, some automation, and different things like that that are...
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Loyalty
The downside to Finvi is that I haven't seen a lot of the competitors, but I know that the product...
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Relationship
Finvi doesn't always keep their promises. In some of the calls we have been on with the vendor, we...
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Relationship
With Finvi, it takes forever to get someone who can help us with the version of the system that we...
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Operations
When we were doing training with Finvi, we had an issue with something that we were trying to...
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Value
Finvi likes to charge for everything, and they will tell people that.
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Relationship
I wouldn't buy Artiva HC again because of the issues that we have had with it. There were some...
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Product, Value
The product's ease of use isn't great. That is true of just about everything about the system, and I...
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