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Artiva HC Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I worked with Finvi when they were Ontario Systems, and our relationship with Ontario Systems was...
Finvi’s training could improve if they were more consistent with their staff. They also like to...
I would choose Artiva HC again if it were my only option. There hasn't been any other dialer system...
Our account manager with Finvi wasn't very friendly, cooperative, or engaged at all. We ended up...
Historically, when it comes to finding training information or what site it lives on, if it's...
Now that I am familiar with Artiva HC, I know how it works. I am mostly self-taught. I like the...
The recent change with Finvi was very chaotic. We were not told very far in advance that our...
Commentary Summary
Comment Type Breakout