Trace Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
I like Trace. We had some hiccups with it, but there wasn't anything that we were not able to...
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Loyalty, Relationship
When we send an email, Vyne Medical is very responsive. Quickly, usually within an hour, they have...
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Relationship, Product, Value
Recently, we have been working really closely with Vyne Medical. We have done a lot of automation...
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Relationship
I especially like how quickly the vendor works to resolve issues when they arise.
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Relationship
I like Vyne Medical's leaders because they keep all of their promises. I also like how the vendor...
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Product
Vyne Medical could do a little better with the system's dashboards, like its management dashboard.
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Relationship
Vyne Medical's customer service is really great. Vyne Medical's people will usually get back to me...
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Product
Trace works great with all of our systems, and we use quite a few different systems. Trace is very...
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Relationship
I have worked with Vyne Medical for over a decade, and I have always been very satisfied with their...
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Relationship, Operations
Vyne Medical is a very good company. They are very responsive, and their training team is really...
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Product
Our customers are really happy with the product. I would like to see better and more integration of...
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Relationship
Vyne Medical has been very good as a vendor. Their engineers, account-management team, and TS people...
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Product
The most important things that we like about Trace are our abilities to record our calls and take...
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Operations
We were highly involved with the implementation process of Trace. We had periodic calls during the...
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Relationship
Trace is an advanced product, and I like Vyne Medical’s customer support. It is top-notch. Whenever...
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Product
I use the on-demand and automatic recall functionalities and the quality management portion of...
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Loyalty, Relationship, Product
We have an issue with so many faxes coming in for medical records. Being in a specialty facility is...
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Operations
Vyne Medical could improve upgrades by being on-site instead of just sending a guide on what is...
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Product
With Trace, we haven't had any lost faxes. For a while there, the issues were mainly user error, and...
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Relationship
I had turned in a couple of requests, and Vyne Medical said they are looking at that. They are...
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Relationship, Product
I would like more automation when it comes to management reports. Vyne Medical gets a lot of data...
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Relationship
I'm always recommending this product. The vendor listens to the customer usually. A lot of times...
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Loyalty, Product
I was dealing with a complaint, a patient issue, and one of the issues that came up was with the...
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