Trace Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
Vyne Medical has been very good as a vendor. Their engineers, account-management team, and TS people...
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Product
The most important things that we like about Trace are our abilities to record our calls and take...
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Operations
We were highly involved with the implementation process of Trace. We had periodic calls during the...
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Relationship
Trace is an advanced product, and I like Vyne Medical’s customer support. It is top-notch. Whenever...
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Product
I use the on-demand and automatic recall functionalities and the quality management portion of...
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Loyalty, Relationship, Product
We have an issue with so many faxes coming in for medical records. Being in a specialty facility is...
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Operations
Vyne Medical could improve upgrades by being on-site instead of just sending a guide on what is...
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Product
With Trace, we haven't had any lost faxes. For a while there, the issues were mainly user error, and...
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Relationship
I had turned in a couple of requests, and Vyne Medical said they are looking at that. They are...
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Relationship, Product
I would like more automation when it comes to management reports. Vyne Medical gets a lot of data...
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Relationship
I'm always recommending this product. The vendor listens to the customer usually. A lot of times...
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Loyalty, Product
I was dealing with a complaint, a patient issue, and one of the issues that came up was with the...
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Loyalty, Relationship, Product
Vyne Medical is a little slow to make changes to keep up with the times. Trace is a great product,...
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Operations
Vyne Medical has pictures and instructions on paper for how to do things, but everybody learns...
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Product
There could be improvements in the face-to-face functionality, the ease of finding things, and the...
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Product, Value
Trace does well and is not too hard to get into. We utilize it for several different things, and the...
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Relationship
I use Trace very often, and things are going very well with Vyne Medical. We have good communication...
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Product
If someone is completely new to Trace, there are a lot of steps to take. I have been using it for a...
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Operations
I wasn't able to participate in a lot of the vendor training, but I think to my knowledge, my...
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Operations
Trace is a pretty cut-and-dry tool. It allows us to build a tool as our needs are in the acute...
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Operations
The typical pain point for us is the amount of time it takes us to set up new extensions for...
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Relationship
We don't get a lot of contact with our representative, so I don't know that they are that proactive....
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Operations
Vyne Medical could only improve two things. We don't need more training, but we would like them to...
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Operations
There is not a very good understanding of which parts of the implementation are managed in-house...
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Product
Trace provides our recording functionality. We are specifically using it for that. I don't even know...
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Relationship
Trace is a solid product. I like where Vyne Medical is going, and I like the support that we have....
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Operations, Product
I don't feel like we have ever had an upgrade that has disabled us in any way. There isn’t any...
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Product
We use the product for any faxes that we have to send out or any faxes that are incoming, and then...
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Operations, Product
I find Trace to be really user friendly. I don't know whether that is because of the years that I...
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Product, Value
The fact that Trace integrates into Epic's system is a bonus for us so that if we have anything that...
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Loyalty
We are going to do some enhancements with Trace, and I want to really understand what that means. I...
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Relationship
We did have a contact person at Vyne Medical, but I think they left. However, we have a dedicated...
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Product
I wish there were a way we could improve the speed of an incoming fax with Trace. This is probably...
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Product, Value
Trace allows us to save a lot of really important documents, and we can easily get to that...
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Operations
We don't need much training; Trace is pretty user friendly, but if we did need training, Vyne...
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Culture, Relationship
I can't really think of a time when Vyne Medical has alerted us about a problem before we have...
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Relationship
We have a regular check-in with Vyne Medical. Anytime I have an issue that I can't figure out...
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Value
Vyne Medical has changed things a little, and now, they are charging for new facilities; we have...
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Relationship, Operations
When Vyne Medical does our upgrades, we are on the phone with them. Once the upgrades are completed,...
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Relationship
I'm the one who alerts Vyne Medical to problems in Trace. I don't think they see problems until I...
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Loyalty, Product
The users love the way that the documents are faxed in and the way they can find them with Trace....
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Relationship
If we have something new or need to integrate something with Trace, Vyne Medical never hesitates to...
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Loyalty, Value
We got Trace because paper faxes contain PHI, so Trace was a means to mitigate the PHI that was...
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Relationship
Every time I reach out to Vyne Medical, I have a quick turnaround time for a resolution, not just a...
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Loyalty, Relationship
We have had to switch our Vyne Medical representative a few times, so I don't know that we have...
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Culture, Relationship
Vyne Medical works really well with Epic, and Vyne Medical is wonderful about telling us about all...
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Product
We just can’t measure what Trace gives us in terms of security for PHI in this day and age. Also, we...
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Loyalty, Product, Value
We are seeing a return to the workforce for people who don't use technology, so it takes them a bit...
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Product
Trace has a lot of capabilities that we are not utilizing yet. It has things to deal with importing...
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Operations
Vyne Medical’s implementation team was very hands on. We had routine calls with the team members,...
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Loyalty, Product
Trace is a very important product for operations. I don’t think our staff can live without it. We...
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Relationship, Operations
I would consider Vyne Medical a partner because we know exactly who to contact for what. The vendor...
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Culture, Loyalty
We are moving away from Vyne Medical because we are no longer using the things they offer. We...
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Operations
The biggest issues with Vyne Medical are that they seem to change players, so I never know exactly...
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Relationship
Vyne Medical should offer things that the customer needs, like workforce optimization. They might...
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Loyalty
We are moving away from Trace, and I thought we had a while to complete the transition; however,...
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