Trace
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User Commentary

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Manager

Relationship

We went through several changes, and through each change, Vyne Medical was great. We have...

Nov 2022
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Manager

ROI / Cost (care and feeding)

The automatic-recording functionality within Trace is very important. The functionality really saved...

Nov 2022
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Manager

Relationship

Vyne Medical works tremendously with us. The one thing I can say about the vendor is they really...

Nov 2022
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Manager

Implementation and Training

Sometimes we have user errors with Vyne Medical’s product, but the product works as promoted if the...

Nov 2022
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Manager

Service and Support

Whenever Vyne Medical has anything new coming out, they present it to me and other departments. They...

Nov 2022
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Manager

Functionality and Upgrades

The main reason we keep a lot of our products with Vyne Medical is that everything is fast paced in...

Nov 2022
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Manager

Functionality and Upgrades

The product does exactly what the vendor says it will. I can't think of anything that I wish the...

Oct 2022
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Director

ROI / Cost (care and feeding)

The vendor absolutely avoids charging for every little thing. They are open to suggestions,...

Sep 2022
||
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Director

Functionality and Upgrades

The product has a variety of options for organizations. We got the product primarily to help with...

Sep 2022
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Director

Service and Support

The product is absolutely part of our long-term plans. We made a major capital investment, and now...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Vyne Medical does a great job. We get upgrades, and those are smooth and timely. The process is...

Sep 2022
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VP/Other Executive

Service and Support

When COVID-19 hit, we sent people to work from home. The vendor brought forward a solution that...

Sep 2022
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Director

Relationship

Anytime I have ever gone to the vendor with a question or a suggestion, they have been very open...

Sep 2022
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Manager

Functionality and Upgrades

I have been very satisfied with the upgrades we have received from Vyne Medical. I haven't had any issues....

Sep 2022
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Manager

Interfacing and Integration

I find that the integration doesn't work very well. Vyne Medical points the finger at us, but the...

Sep 2022
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Manager

Service and Support

Overall, I think the vendor has been okay, but we have had many difficulties with the product at...

Sep 2022
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Manager

Functionality and Upgrades

I really like Trace. It allows us to capture pictures. When a patient's insurance has been verified...

Sep 2022
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VP/Other Executive

Future Outlook

Vyne Medical's product was meeting all our needs, so we begged our organization to keep the product....

Sep 2022
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Manager

Future Outlook

The vendor is very innovative. When we move to the next version of the system, things will only get...

Sep 2022
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Manager

Functionality and Upgrades

The vendor could make some improvements to the system's fax piece because there are times when that...

Sep 2022
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Manager

Relationship

Vyne Medical has wanted to sell us new technology, but we have not been receptive because we have...

Sep 2022
||
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Manager

Relationship

The people we deal with at Vyne Medical seem nice enough.

Sep 2022
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Manager

Functionality and Upgrades

The biggest problem that I have with Trace is that the users, particularly the managers, are not...

Sep 2022
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Director

Other Observations & Comments

Based on what I know, I would select Trace only for the PixCert piece, not for the rest of the...

Sep 2022
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Director

Future Outlook

I think our satisfaction will go up next year because we will hopefully do a reboot of the product...

Sep 2022
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Director

Functionality and Upgrades

The functionalities are good when the product works. We aren't going to be leaving Vyne Medical...

Sep 2022
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Director

Relationship

We have a face-to-face recording functionality that we aren't utilizing at all. I think we are going...

Sep 2022
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Director

Interfacing and Integration

To utilize PixCert, we have to have the printer installed onto our drive. We feel like we have to go...

Sep 2022
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Director

Functionality and Upgrades

I think the PixCert functionality is where Vyne Medical excels. PixCert works really well and has...

Sep 2022
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Director

Functionality and Upgrades

When we go to the call recordings and have to search for the calls, the product feels a little messy...

Sep 2022
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Director

Service and Support

We have an open ticket that Vyne Medical has been researching on their end for more than a week, and...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

It would be helpful to have some kind of reporting mechanism that would give feedback to Vyne...

Aug 2022
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Analyst/Coordinator

Relationship

I love what Trace has to offer. Our institution doesn't utilize the product as we should, but Vyne...

Aug 2022
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Analyst/Coordinator

Service and Support

Vyne Medical has a great customer service team. When we let the team know what our needs or issues...

Aug 2022
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Director

Functionality and Upgrades

When my team goes out to a payer website and the website says no authorization is required for a...

Aug 2022
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Director

Relationship

We rarely speak with the vendor, but we like the product. Maybe once a year, someone will reach out...

Aug 2022
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Director

Functionality and Upgrades

There is no integration. Trace is a freestanding tool, but it works well and is easy. The solution...

Aug 2022
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Analyst/Coordinator

Service and Support

The support from Vyne Medical has been great. I can speak from the IT side of things; anytime we...

Aug 2022
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Analyst/Coordinator

Relationship

Vyne Medical is really open to meeting with us whenever we are having challenges, whenever we need...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Overall, the product is very user friendly. If we are searching for something specific, going in and...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We are looking forward to a new upgrade from the vendor that I feel will be a win-win thing for...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

With regard to how the product works with our end users, a lot of our users work remotely and are...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

We have had a few instances of downtime with Trace over the last while, but I don't know whether...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the fact that we still have faxes with Trace, but we don't have to go through a bunch of...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like it if there were an easier way to save the faxes with Trace. Normally, there are only a...

Jul 2022
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Director

ROI / Cost (care and feeding)

I have not experienced any shortcomings within Trace since we began using it. All our incoming faxes...

Jul 2022
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Director

Service and Support

All I have to do is call Vyne Medical’s support people about anything that doesn’t seem quite right,...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Trace is a good way to go paperless. It keeps us from losing our documents because we can find our...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

We can record calls in the system and retrieve those calls later.

Jul 2022
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Manager

Lessons Learned

There is definitely an issue between automatic recording and local recording using the record on...

Jun 2022
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Manager

Interfacing and Integration

We hope to transition to a third-party product that will have better integration with our telephone...

Jun 2022
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Manager

Service and Support

The vendor lost a very knowledgeable individual. The next supporting members are not of the caliber...

Jun 2022
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Manager

Service and Support

Vyne Medical's customer service is immaculate. The vendor provides support when we need them to, and...

Jun 2022
||
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Manager

Implementation and Training

The training was sufficient, but there were some unfinished tip sheets that we needed to go back to...

Jun 2022
||
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Manager

Service and Support

I can't speak highly enough about the technical support that we have always received from Vyne...

Jun 2022
||
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Manager

Future Outlook

We are still working out some bugs that came up after an upgrade. That has been a bit of a slow...

Jun 2022
||
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Manager

Relationship

We have encountered a setback that we feel Vyne Medical should have been aware of and should have...

Jun 2022
||
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Manager

Functionality and Upgrades

The solution does what it needs to do. We can pull call recordings at a high level and deal with...

Jun 2022
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Manager

Service and Support

We had a technical issue with the system. Some of our calls dropped, so we had to go searching for...

Jun 2022
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Analyst/Coordinator

Implementation and Training

The vendor does a good job of rolling out updates, and their performance has been historically...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

We have no immediate plans to replace Trace, but there is some conversation about switching our...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

One recent frustration we had was that, for valid reasons, Vyne Medical moved away from the faxing...

Jun 2022
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Analyst/Coordinator

Sales and Contracting

Vyne Medical was not pushy about using their faxing solution. The vendor was eager to talk through...

Jun 2022
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Analyst/Coordinator

Relationship

When the company was sold to Vyne Medical, the new structure that came with the purchase of the...

Jun 2022
||
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VP/Other Executive

Functionality and Upgrades

Trace is such an easy tool that we basically train ourselves. It is the type of tool that supports...

Jun 2022
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VP/Other Executive

Relationship

Overall, Vyne Medical has been a good vendor to work with. They have generally been responsive....

Jun 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I would like a better way to record calls remotely, not on a desk phone but on a cell phone. There...

Jun 2022
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VP/Other Executive

Relationship

When I began our relationship with the vendor, they weren't Vyne Medical; they were The White Stone...

Jun 2022
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VP/Other Executive

Relationship

I haven't seen anything new in terms of technology from Vyne Medical. The main criticism that I have...

Jun 2022
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Manager

Future Outlook

We are trying to decommission Trace altogether. We have another product that will do this function...

Jun 2022
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Manager

Relationship

If there have been upgrades or anything like that, we aren't getting notifications for them, or I am...

Jun 2022
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Manager

Service and Support

I haven't noticed any delays in receiving faxes. When we do have an issue, the vendor's service...

Jun 2022
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Manager

Other Observations & Comments

I don't think our telephone system updated as quickly, so we lost some functionality from the call...

Jun 2022
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Manager

Relationship

We used to interact with someone from the vendor, but that got lost over time, and we focused our...

Jun 2022
||
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Manager

Service and Support

After going live with an upgrade for Trace, we had some issues with some things that we thought...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Trace has helped us reduce our denials, and if we do get a denial, we have the data that we need to...

Jun 2022
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Manager

Other Observations & Comments

We are working through some back load because of a project we are doing. Once we are free of our...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Trace can make a dramatic difference in overturning denials for any organization out there. It has...

Jun 2022
||
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Manager

Relationship

Everyone at Vyne Medical is very easy to work with. They have been very responsive, and that has...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

We have a fee per user with the Trace product, and that has brought up questions of whether we get...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

We love many parts of the product. One great feature is the ability to record phone calls. That has...

Jun 2022
||
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Director

Service and Support

Trace is a great product. When I have dealt with the Vyne Medical team, they have been fantastic.

Jun 2022
||
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Director

Functionality and Upgrades

There are several additional steps when it comes to saving information to a medical record, and that...

Jun 2022
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Manager

Relationship

I have never received any communication from the vendor. When there are upgrades, the product will...

Mar 2022
||
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Manager

ROI / Cost (care and feeding)

The product works exactly as promoted, even when there are upgrades. Even though we don’t use the...

Mar 2022
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Manager

Interfacing and Integration

The product does about 85% of what we need it to do. I just wish there were some way to integrate...

Mar 2022
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Manager

Functionality and Upgrades

We haven’t received any training from the vendor, and they haven’t offered us training, but there...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The vendor did give us some automatic indexing. That was handy. The product is a little pricey, but...

Mar 2022
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Manager

Service and Support

Sometimes the feeds are hard to deal with, and they won't transfer, but the vendor is always...

Mar 2022
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Manager

Lessons Learned

When we first implemented Trace, it was a shock to our health system because we heavily used paper....

Mar 2022
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Manager

Relationship

I don't have a lot of communication with the vendor. They will get the ball rolling, but we don’t...

Mar 2022
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Manager

Service and Support

The vendor is very good with their web support. Anytime we call or put in a ticket, the vendor has...

Mar 2022
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Manager

Functionality and Upgrades

The biggest thing we like about the system is that it is saving us paper. We are importing our faxes...

Mar 2022
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Manager

Implementation and Training

I would have loved more training. The system evolves, but there is quite a bit that we have had to...

Mar 2022
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Manager

Relationship

The vendor has kept their promises. I always get responses, and if there is something the vendor...

Mar 2022
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Manager

Functionality and Upgrades

The system is easy to work with. We have had a few issues where things are archived too soon or...

Mar 2022
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Manager

Functionality and Upgrades

Sometimes if we are sent a huge message by fax, it doesn’t come across all the way, and pages get...

Mar 2022
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Manager

Relationship

The vendor had to postpone our upgrades to the system a few times, but they kept us very well informed....

Mar 2022
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VP/Other Executive

Future Outlook

When we started, Vyne Medical was very focused on customer service, and we got the attention that we...

Mar 2022
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VP/Other Executive

Relationship

We asked for some upgrades that were going to have additional charges, so we didn't purchase them...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Almost every week, there is a call that we need that we can't get. No one feels confident in the...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I would tell others to stay away from Vyne Medical. Their customer service is so poor that I would...

Mar 2022
||
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Director

Interfacing and Integration

One of our wish list items is integration with one of our other products, and Vyne Medical is doing...

Mar 2022
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Director

Future Outlook

We are expanding our scope with Vyne Medical tremendously. Based on our relationship with them and...

Mar 2022
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Director

Other Observations & Comments

If a person is tech savvy, they can use Trace is pretty easily. If a person isn't tech savvy, they...

Mar 2022
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Director

Service and Support

Vyne Medical is very consistent in their responsiveness, and they are very quick to respond when we...

Mar 2022
||
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Director

Implementation and Training

When we went live, Vyne Medical sent people on-site to help us. Vyne Medical has stepped up and done...

Mar 2022
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Director

ROI / Cost (care and feeding)

We had some issues getting everything ironed out in the first couple of years. Vyne Medical was very...

Mar 2022
||
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Director

ROI / Cost (care and feeding)

At first, I would have said that Vyne Medical avoided charging for every little thing, but lately, I...

Mar 2022
||
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Director

Relationship

Vyne Medical will join a call when we ask them to. If we have a priority issue, they make it a...

Mar 2022
||
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Manager

Service and Support

Vyne Medical has been proactive about helping us out and providing guidance on our work-from-home initiatives....

Feb 2022
||
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Manager

Future Outlook

The product is not exactly meeting our needs right now, but Vyne Medical is rolling out new...

Feb 2022
||
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Manager

Interfacing and Integration

The integration allows information to flow seamlessly between our health record and Trace.

Feb 2022
||
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Manager

Relationship

Our representative has reached out to our training team to walk us through how to do things. That...

Feb 2022
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Manager

Functionality and Upgrades

The system typically shuts down at the same time every day, even though we are still open. We always...

Feb 2022
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Manager

Functionality and Upgrades

We used to have the ability to customize features in the system, but we no longer have that ability....

Feb 2022
||
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Manager

Functionality and Upgrades

The system is user friendly and fairly easy to navigate. The vendor is very easy to deal with, and...

Feb 2022
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Manager

Functionality and Upgrades

Right now, the vendor is trying out different ways to work as a group. Rather than having individual...

Feb 2022
||
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Manager

Implementation and Training

The vendor does training on the system at the request of new users. We have never had a problem with...

Feb 2022
||
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Manager

Functionality and Upgrades

The system allows us to do indexing, orders, and quality assurance. We can listen to the system's...

Feb 2022
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Manager

Other Observations & Comments

The main way that the vendor communicates with us is through the comments that we put into the...

Feb 2022
||
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Manager

Functionality and Upgrades

I believe our organization will move to another solution down the road, but until we find another...

Feb 2022
||
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Manager

Functionality and Upgrades

In our previous solution, we could block an order so that two people wouldn’t work on the same thing...

Feb 2022
||
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Manager

Relationship

The Vyne Medical team is knowledgeable. They are responsive, and they have a good methodology. I...

Feb 2022
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