Trace Commentary

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Vyne Medical’s customer service isn’t up to our standards. We haven't had the best relationship with...

Vyne Medical is a little more expensive on the cost side than some other vendors we've worked with....

If I were talking with someone about Trace, I would suggest making sure they have the right team in...

Trace is fine. The technology works as intended, and our teams like the solution.

From a technology support standpoint, we get great support from Vyne Medical when we need it.

From a health system perspective, we are looking at where we can consolidate in the long term. We...

Vyne Medical has technology that can label and index forms. If something comes in in a standard...

We can create worklists with Trace. We have a program where a physician sends over an order, and...

We would like easier ways to search for information in Trace. Currently, I can't search using the...

We use Trace to receive primarily physician orders to schedule referrals. I have a team that does an...

Vyne is working on some enhancements that will improve the product. Trace is a fax management...

Trace is a very niche product. We haven't seen any other solutions that do what Trace does, though...

Vyne Medical is a good company. The customer support is amazing anytime you have issues, and their...

If and when we have any technical issues, Vyne Medical’s technical support team is very responsive...

With Vyne Medical, it seems like there are frequent changes in the account manager we work with for...

Our purpose for utilizing Trace is its ability to archive screenshots of insurance company portals...

Vyne Medical is doing a lot of upgrades, innovations, and development. They have a program that...

Vyne Medical supports us very well and is very quick. They have a phone number, but I have never...

With Vyne Medical’s support, I’m extremely satisfied. They’re always readily available, and I like...

Vyne Medical does call us from time to time to let us know when they have any upgrades to their...

Our experience with the vendor has been very good. Vyne Medical is easy to work with, and they are...

We don't use Trace enough. We could be better about that. I think that having more of a training or...

Trace is easy to use. We can find our patients in it, and we have hardly had any issues with it.

We are going to go live with some automatic indexing options, and the vendor is offering us more and...

We are implementing another solution from Vyne Medical, and the way they charge is not the way we...

All the team members at Vyne Medical really care about how their tool is implemented and that we are...

I like Trace. We had some hiccups with it, but there wasn't anything that we were not able to...

When we send an email, Vyne Medical is very responsive. Quickly, usually within an hour, they have...

Recently, we have been working really closely with Vyne Medical. We have done a lot of automation...

I especially like how quickly the vendor works to resolve issues when they arise.

I like Vyne Medical's leaders because they keep all of their promises. I also like how the vendor...

Vyne Medical could do a little better with the system's dashboards, like its management dashboard.

Vyne Medical's customer service is really great. Vyne Medical's people will usually get back to me...

Trace works great with all of our systems, and we use quite a few different systems. Trace is very...

I have worked with Vyne Medical for over a decade, and I have always been very satisfied with their...