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User Commentary

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CIO

I like Trace. The model is interesting. It doesn't have pizazz or messaging, but it fills the gaps.

Jul 2021
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CIO

Trace is expensive for what it does. It is a bolt-on that is probably necessary right now, but I...

Jul 2021
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Manager

We have had to do some extra work to make adjustments during the pandemic. So far, things are okay....

Jul 2021
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Manager

We had a rough start with the solution due to some tech issues and a lack of training, but we were...

Jul 2021
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Manager

We only want to pull very specific calls and ID them in our EMR based on certain criteria, so we...

Jul 2021
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Manager

The vendor's people were great during our training, but the training itself was only high level. It...

Jul 2021
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Manager

We hit a lot of road bumps during our integration, but things have smoothed out now.

Jul 2021
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Manager

The vendor's service always has a quick turnaround time. We appreciate their people's follow up. The...

Jul 2021
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Director

Our insurance verification team uses the Anywhere Cloud system from Vyne Medical. We pay by the...

Jul 2021
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(0)
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Director

One of Vyne Medical's new innovations is their automatic indexing functionality. The system reads...

Jul 2021
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Director

We don't get a whole lot of handwritten orders anymore, but if a fax is handwritten, the automatic...

Jul 2021
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Director

I love Trace. I have a good feel for that team. They reach out to me pretty quickly if I have a...

Jun 2021
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Director

When I needed to send some of my team home to work during the initial and early stages of the...

Jun 2021
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Director

It is easy to index things in Trace. It is easy to look up historical things. If something has...

Jun 2021
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(0)
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Director

Vyne Medical needs to work on their training. I had to create some things on my own. I learned how...

Jun 2021
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Manager

We haven't requested any training from Vyne Medical, but if I ever have any questions, Vyne Medical...

Jun 2021
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(0)
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Manager

I like that the orders are there when I need them. If I need an order six months down the road for...

Jun 2021
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Director

We went from receiving faxes from every physician that refers patients to our facility to this...

Jun 2021
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Manager

The vendor's training is excellent. The system is excellent, and it has allowed us to elevate our...

May 2021
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Manager

I have never had to reach any vendor executives, but the vendor has never offered to put me in touch...

May 2021
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Analyst/Coordinator

Trace provides the necessary integration with our existing system. Trace is easy to use for end...

May 2021
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(0)
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Analyst/Coordinator

Vyne Medical's account management and technical support are outstanding. The support people are very...

May 2021
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(0)
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Analyst/Coordinator

The workflow could be a little better and more customizable in terms of the work queues. I know that...

May 2021
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Manager

I have a less than positive experience with Vyne Medical. In general, I don’t think there is...

May 2021
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Manager

The advantage of Vyne Medical is that they are really cheap. They are my cheapest vendor contract...

May 2021
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Manager

The configuration and some of Vyne Medical's modules are not as plug and play. It does require...

May 2021
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Manager

Vyne Medical does respond to us whenever we reach out, but it isn’t as prompt as I would like. They...

May 2021
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Manager

The voice functionality in Trace is helpful from an authorization perspective when we ever have to...

May 2021
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Manager

We don't use the training provided by the vendor. We just get the guide, and then we develop...

Apr 2021
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Manager

Sometimes, we have issues with Trace going down when we export information from Trace into our EHR....

Apr 2021
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(0)
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Manager

We have good contacts with Vyne Medical. They are part of our plan moving forward. We are fixing to...

Apr 2021
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(0)
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Director

We love Vyne Medical. They are a very good partner. When the COVID-19 pandemic hit, we had to...

Mar 2021
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(0)
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Director

Vyne Medical has been excellent to work with. They are responsive. Even during the pandemic, we...

Mar 2021
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(0)
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Director

Vyne Medical has a lot of extra fees for adding users. But I don't want to say that they...

Mar 2021
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(0)
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Director

Our staff members absolutely love Trace. Our integration went really well. Vyne Medical has had a...

Mar 2021
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(0)
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Manager

Vyne Medical's Trace does a really good job. The system has saved us a lot of money. It has paid for...

Mar 2021
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(0)
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Manager

We used to have a very proactive representative from Vyne Medical. That person did a great job of...

Mar 2021
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(0)
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Analyst/Coordinator

There have been some fluxes in the product over time, and there have been areas that have been taken...

Jan 2021
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(0)
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Analyst/Coordinator

I have used the system for so long that it is easy for me to use, but I have noticed that a lot of...

Jan 2021
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Analyst/Coordinator

Working with Vyne Medical has been great. I haven't needed to talk to them in a while, but when I do...

Jan 2021
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Analyst/Coordinator

We have used Trace for a long time. We have seen it evolve through the improvements the vendor has...

Jan 2021
||
(0)
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Manager

Trace’s accuracy is stable. When we have had issues like an interruption of service, I think it was...

Jan 2021
||
(0)
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Manager

Vyne Medical is responsive. When I call them for support, they turn it around pretty quickly. I call...

Jan 2021
||
(0)
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Manager

I would like to see more functionality within Trace. There are some basic things the vendor could...

Jan 2021
||
(0)
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Director

The product has evolved and grown, and we have added service lines. Before, the vendor was called...

Dec 2020
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Director

We had a long-time representative, and that person was amazing. We lost that representative, and...

Dec 2020
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(0)
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Director

Vyne Medical worked with me to make sure my licensing was correct. They were very good about that,...

Dec 2020
||
(0)
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Analyst/Coordinator

Trace works really great for our department. It is a seamless way for us to send and receive...

Dec 2020
||
(0)
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Analyst/Coordinator

We do have our EMR integrated with Trace so that we can track which patient we are sending and...

Dec 2020
||
(0)
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Analyst/Coordinator

When I convert something into Trace to fax it over, some of the first lines of my document get...

Dec 2020
||
(0)
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Analyst/Coordinator

There are a few things that are a little confusing in Trace, like trying to make a new folder or...

Dec 2020
||
(0)
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Director

Our representative is very responsive to us. When it comes to the vendor's customer service over the...

Dec 2020
||
(0)
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Director

We can fax directly from our EMR. That has taken away the need for all of the faxing that we were...

Dec 2020
||
(0)
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Director

The vendor doesn't avoid charging for every little thing. The vendor makes their money for the boxes...

Dec 2020
||
(0)
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Director

We changed users all the time, and they never had a problem using Trace, so the ease of use of the...

Dec 2020
||
(0)
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Manager

Trace works great. I mostly use it for authorizations. We can load documents within Trace that we...

Dec 2020
||
(0)
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Director

We haven’t had any issues, so the support has been good during COVID-19. Vyne Medical is awesome...

Dec 2020
||
(0)
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Director

Vyne Medical has an awesome project lead that is always engaged and has the team engaged. Overall,...

Dec 2020
||
(0)
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Director

Trace is pretty pricey, so I would tell others to look at other solutions elsewhere. Some people...

Dec 2020
||
(0)
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Director

The resource who did the training had been with the vendor for a while, but our end users didn't...

Dec 2020
||
(0)
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Director

If the vendor monitored the system or was aware of what was going on, we wouldn't always have to...

Dec 2020
||
(0)
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Director

Vyne Medical's system allows us to use licenses that we haven't yet purchased. Even if we purchase...

Dec 2020
||
(0)
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Director

When I have had technical issues, the process to call and get support from Vyne Medical was a...

Dec 2020
||
(0)
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Director

Vyne Medical is doing very well for us. We have expanded some of our services with them and have no...

Dec 2020
||
(0)
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Director

I really don’t have any suggestions for improvement for the vendor. I have been very fortunate. I...

Dec 2020
||
(0)
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Manager

I never experience any issues with the product, and Vyne Medical’s support is immediately available...

Dec 2020
||
(0)
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Manager

Before we got the technology, we had a homegrown process where we had to figure out a way to get our...

Dec 2020
||
(0)
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Manager

Trace interfaces with our core system. If I have a patient with an account number, I can put in the...

Dec 2020
||
(0)
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Manager

We can use Trace to record our phone calls. We record every call. In the past, we would call the...

Dec 2020
||
(0)
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Manager

Vyne Medical has sent out an enhancement. They have updated Trace. We can easily manage orders and...

Dec 2020
||
(0)
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Manager

I hardly ever contact the vendor. We are pretty self-sufficient. When I do have to contact them, I...

Dec 2020
||
(0)
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Manager

I can’t think of anything negative to say about Trace. The only thing is that we have to have...

Dec 2020
||
(0)
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Manager

In terms of Vyne Medical charging for every little thing, when we got Trace years ago, some things...

Dec 2020
||
(0)
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Manager

When Trace is down, it hurts, but it is rarely down. Since we got it years ago, it has only been...

Dec 2020
||
(0)
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Manager

The system works pretty well. There are some features I wish we had. I would like to put things in...

Dec 2020
||
(0)
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Manager

There are many different departments that use Trace, but we mainly use it for faxing. Trace is...

Dec 2020
||
(0)
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Manager

I am sure Trace has other functions that it can do. If someone accidentally deletes something or...

Dec 2020
||
(0)
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Manager

There were times with Vyne Medical's initial training where there were things we were trying to get...

Dec 2020
||
(0)
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Manager

I really like Trace. I think it works wonderfully, especially with the integration with our main...

Dec 2020
||
(0)
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Manager

We get our return on investment for what I do regarding centralized scheduling with the Voice...

Dec 2020
||
(0)
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Manager

I use reporting out of Vyne Medical's system all the time to get productivity on my staff members. I...

Dec 2020
||
(0)
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Manager

I know Vyne Medical was starting to work on email capabilities, but I don't think we have that yet....

Dec 2020
||
(0)
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Manager

Vyne Medical does not charge us for replacement recording units. They will send a new one out, and...

Dec 2020
||
(0)
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Manager

We are very happy with Vyne Medical and their product. It is easy to use and to modify. The vendor...

Dec 2020
||
(0)
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Manager

The product is pretty mature. We could put in some additional workflows to record calls and do a...

Dec 2020
||
(0)
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Analyst/Coordinator

Trace does what it needs to do. We don’t lose any faxes. The system records everything, so it is...

Dec 2020
||
(0)
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Director

We love Vyne Medical. I can't think of anything they would need to improve on. Vyne Medical is...

Oct 2020
||
(0)
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Director

Due to COVID-19, people have to work from home, and Vyne Medical has a product that we can use at...

Oct 2020
||
(0)
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Director

With Vyne Medical, if we add a user, then we pay an additional fee for the user. To me, that is just...

Oct 2020
||
(0)
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 or  to see details.

Director

We have had additional training from Vyne Medical, especially with people working from home. Vyne...

Oct 2020
||
(0)
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Director

We get really good support from Vyne Medical. Anytime we call, we get answers.

Oct 2020
||
(0)
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Manager

Overall, Vyne Medical has been very responsive, and we have been able to use the product to its full...

Oct 2020
||
(0)
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Manager

With our initiative to work from home, we definitely needed a lot of support from Vyne Medical. We...

Oct 2020
||
(0)
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Manager

I appreciate the system's uptime. I have never been too offset with any downtime on Vyne Medical's...

Oct 2020
||
(0)
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Manager

We had a site visit right before COVID-19, and based on the presentations and the site visit, I...

Oct 2020
||
(0)
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Director

Vyne Medical makes themselves easily accessible. I always have a list of things that I want the...

Oct 2020
||
(0)
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Director

Trace is well integrated with our EMR and our patient accounting systems. Trace has given us a way...

Oct 2020
||
(0)
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Director

We have created a whole bunch of internal training, and Vyne Medical is always happy to share all...

Oct 2020
||
(0)
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 or  to see details.

Director

Vyne Medical partners very closely with us. I absolutely love Vyne Medical as a vendor. They are so...

Oct 2020
||
(0)
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Director

Vyne Medical has given us access to some people who are extremely talented, and we oftentimes get to...

Oct 2020
||
(0)
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Director

I typically have a lot of people reach out to me for more information about Vyne Medical, so there...

Oct 2020
||
(0)
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Director

Vyne Medical is definitely a little more reactive when we ask for enhancements. There is an...

Oct 2020
||
(0)
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