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Trace Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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Commentary Summary

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User Commentary

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Manager

Relationship

Our experience with the vendor has been very good. Vyne Medical is easy to work with, and they are...

Feb 2026
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Manager

Operations

We don't use Trace enough. We could be better about that. I think that having more of a training or...

Feb 2026
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Manager

Product

Trace is easy to use. We can find our patients in it, and we have hardly had any issues with it.

Feb 2026
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(0)
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Manager

Loyalty

We are going to go live with some automatic indexing options, and the vendor is offering us more and...

Feb 2026
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Director

Relationship

Anytime there is a handoff in our support contact, Vyne Medical is very proactive about...

Jan 2026
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(0)
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Director

Operations

Vyne Medical does a good job of ensuring that we know what capabilities are available, and they...

Jan 2026
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Director

Loyalty

Vyne Medical has been a good partner, and we appreciate the innovation they bring, particularly with...

Jan 2026
||
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Director

Loyalty

We are implementing another solution from Vyne Medical, and the way they charge is not the way we...

Jan 2026
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Director

Loyalty, Relationship, Operations

All the team members at Vyne Medical really care about how their tool is implemented and that we are...

Jan 2026
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(0)
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Director

Product

I like Trace. We had some hiccups with it, but there wasn't anything that we were not able to...

Nov 2025
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Director

Loyalty, Relationship

When we send an email, Vyne Medical is very responsive. Quickly, usually within an hour, they have...

Nov 2025
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Director

Relationship, Product, Value

Recently, we have been working really closely with Vyne Medical. We have done a lot of automation...

Nov 2025
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Manager

Relationship

I especially like how quickly the vendor works to resolve issues when they arise.

Oct 2025
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(0)
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VP/Other Executive

Relationship

I like Vyne Medical's leaders because they keep all of their promises. I also like how the vendor...

Oct 2025
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VP/Other Executive

Product

Vyne Medical could do a little better with the system's dashboards, like its management dashboard.

Oct 2025
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(0)
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Manager

Relationship

Vyne Medical's customer service is really great. Vyne Medical's people will usually get back to me...

Oct 2025
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Manager

Product

Trace works great with all of our systems, and we use quite a few different systems. Trace is very...

Oct 2025
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Manager

Relationship

I have worked with Vyne Medical for over a decade, and I have always been very satisfied with their...

Aug 2025
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VP/Other Executive

Relationship, Operations

Vyne Medical is a very good company. They are very responsive, and their training team is really...

Jun 2025
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(0)
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VP/Other Executive

Product

Our customers are really happy with the product. I would like to see better and more integration of...

Jun 2025
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Manager

Relationship

Vyne Medical has been very good as a vendor. Their engineers, account-management team, and TS people...

Apr 2025
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(0)
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Manager

Product

The most important things that we like about Trace are our abilities to record our calls and take...

Apr 2025
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Manager

Operations

We were highly involved with the implementation process of Trace. We had periodic calls during the...

Mar 2025
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Manager

Relationship

Trace is an advanced product, and I like Vyne Medical’s customer support. It is top-notch. Whenever...

Mar 2025
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Manager

Product

I use the on-demand and automatic recall functionalities and the quality management portion of...

Mar 2025
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