Trace Commentary
Filtered view: All
Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship, Product
Vyne Medical is a little slow to make changes to keep up with the times. Trace is a great product,...
Login or Create an Account to see details.
Operations
Vyne Medical has pictures and instructions on paper for how to do things, but everybody learns...
Login or Create an Account to see details.
Product
There could be improvements in the face-to-face functionality, the ease of finding things, and the...
Login or Create an Account to see details.
Product, Value
Trace does well and is not too hard to get into. We utilize it for several different things, and the...
Login or Create an Account to see details.
Relationship
I use Trace very often, and things are going very well with Vyne Medical. We have good communication...
Login or Create an Account to see details.
Product
If someone is completely new to Trace, there are a lot of steps to take. I have been using it for a...
Login or Create an Account to see details.
Operations
I wasn't able to participate in a lot of the vendor training, but I think to my knowledge, my...
Login or Create an Account to see details.
Operations
Trace is a pretty cut-and-dry tool. It allows us to build a tool as our needs are in the acute...
Login or Create an Account to see details.
Operations
The typical pain point for us is the amount of time it takes us to set up new extensions for...
Login or Create an Account to see details.
Relationship
We don't get a lot of contact with our representative, so I don't know that they are that proactive....
Login or Create an Account to see details.
Operations
Vyne Medical could only improve two things. We don't need more training, but we would like them to...
Login or Create an Account to see details.
Operations
There is not a very good understanding of which parts of the implementation are managed in-house...
Login or Create an Account to see details.
Product
Trace provides our recording functionality. We are specifically using it for that. I don't even know...
Login or Create an Account to see details.
Relationship
Trace is a solid product. I like where Vyne Medical is going, and I like the support that we have....
Login or Create an Account to see details.
Operations, Product
I don't feel like we have ever had an upgrade that has disabled us in any way. There isn’t any...
Login or Create an Account to see details.
Product
We use the product for any faxes that we have to send out or any faxes that are incoming, and then...
Login or Create an Account to see details.
Operations, Product
I find Trace to be really user friendly. I don't know whether that is because of the years that I...
Login or Create an Account to see details.
Product, Value
The fact that Trace integrates into Epic's system is a bonus for us so that if we have anything that...
Login or Create an Account to see details.
Loyalty
We are going to do some enhancements with Trace, and I want to really understand what that means. I...
Login or Create an Account to see details.
Relationship
We did have a contact person at Vyne Medical, but I think they left. However, we have a dedicated...
Login or Create an Account to see details.
Product
I wish there were a way we could improve the speed of an incoming fax with Trace. This is probably...
Login or Create an Account to see details.
Product, Value
Trace allows us to save a lot of really important documents, and we can easily get to that...
Login or Create an Account to see details.
Operations
We don't need much training; Trace is pretty user friendly, but if we did need training, Vyne...
Login or Create an Account to see details.
Culture, Relationship
I can't really think of a time when Vyne Medical has alerted us about a problem before we have...
Login or Create an Account to see details.
Relationship
We have a regular check-in with Vyne Medical. Anytime I have an issue that I can't figure out...
Login or Create an Account to see details.
Value
Vyne Medical has changed things a little, and now, they are charging for new facilities; we have...
Login or Create an Account to see details.
Relationship, Operations
When Vyne Medical does our upgrades, we are on the phone with them. Once the upgrades are completed,...
Login or Create an Account to see details.
Relationship
I'm the one who alerts Vyne Medical to problems in Trace. I don't think they see problems until I...
Login or Create an Account to see details.
Loyalty, Product
The users love the way that the documents are faxed in and the way they can find them with Trace....
Login or Create an Account to see details.
Relationship
If we have something new or need to integrate something with Trace, Vyne Medical never hesitates to...
Login or Create an Account to see details.
Loyalty, Value
We got Trace because paper faxes contain PHI, so Trace was a means to mitigate the PHI that was...
Login or Create an Account to see details.
Relationship
Every time I reach out to Vyne Medical, I have a quick turnaround time for a resolution, not just a...
Login or Create an Account to see details.
Loyalty, Relationship
We have had to switch our Vyne Medical representative a few times, so I don't know that we have...
Login or Create an Account to see details.
Culture, Relationship
Vyne Medical works really well with Epic, and Vyne Medical is wonderful about telling us about all...
Login or Create an Account to see details.
Product
We just can’t measure what Trace gives us in terms of security for PHI in this day and age. Also, we...
Login or Create an Account to see details.
Loyalty, Product, Value
We are seeing a return to the workforce for people who don't use technology, so it takes them a bit...
Login or Create an Account to see details.
Product
Trace has a lot of capabilities that we are not utilizing yet. It has things to deal with importing...
Login or Create an Account to see details.
Operations
Vyne Medical’s implementation team was very hands on. We had routine calls with the team members,...
Login or Create an Account to see details.
Loyalty, Product
Trace is a very important product for operations. I don’t think our staff can live without it. We...
Login or Create an Account to see details.
Relationship, Operations
I would consider Vyne Medical a partner because we know exactly who to contact for what. The vendor...
Login or Create an Account to see details.
Culture, Loyalty
We are moving away from Vyne Medical because we are no longer using the things they offer. We...
Login or Create an Account to see details.
Operations
The biggest issues with Vyne Medical are that they seem to change players, so I never know exactly...
Login or Create an Account to see details.
Relationship
Vyne Medical should offer things that the customer needs, like workforce optimization. They might...
Login or Create an Account to see details.
Loyalty
We are moving away from Trace, and I thought we had a while to complete the transition; however,...
Login or Create an Account to see details.
Product
We have to record all of our calls, and we also have to take screenshots of insurance company...
Login or Create an Account to see details.
Relationship
I like how responsive Vyne Medical’s technical support team is. Whenever we have an issue, they seem...
Login or Create an Account to see details.
Relationship, Product
I am not sure whether there is a server issue for Vyne Medical. There may be a server issue on our...
Login or Create an Account to see details.
Relationship, Product
Vyne Medical has helped us with the effectiveness of our denial prevention and denial mitigation for...
Login or Create an Account to see details.
Product
Trace has been pretty stable for a long time. It is such an easy, simple tool that works well, and...
Login or Create an Account to see details.
Loyalty, Relationship
We have had Trace for so long, but nothing has really changed. Things have been pretty status quo...
Login or Create an Account to see details.
Culture, Relationship
When we turn something in to Vyne Medical, they tell us to call our IT department. Then our IT...
Login or Create an Account to see details.
Product
It is nice to be able to refer back, and if we didn't scan something right, we can pull it up again....
Login or Create an Account to see details.
Relationship, Product
Vyne Medical should make the password the same across all applications. I believe they are in the...
Login or Create an Account to see details.
Operations
When there is a new product launch or if the product has been upgraded, I feel as though the vendor...
Login or Create an Account to see details.
Loyalty, Relationship
Whenever I send an email to the vendor’s support team, they are always available, ready, available...
Login or Create an Account to see details.
Loyalty
We use Trace a lot. It is very useful. We have talked about going to the newer version of Trace....
Login or Create an Account to see details.
Product
I don't know any other software like Trace to compare it to, so it is hard to say whether I would...
Login or Create an Account to see details.
Product
I would love to be able to get a digital PDF or something directly into our EHR instead of having to...
Login or Create an Account to see details.
Operations
The only thing I was disappointed with from Vyne Medical was the training right before we went live...
Login or Create an Account to see details.
Product
Trace fits our needs very well. It tells us where faxes are coming from and when, and it gives a...
Login or Create an Account to see details.
Relationship
Vyne Medical’s IT team is quick to respond to any problems that we have and work with our IT team to...
Login or Create an Account to see details.
Operations
Vyne Medical plans far in advance. They provide opportunities for us to preview an upgrade several...
Login or Create an Account to see details.
Product
The application is very user friendly. Vyne Medical has Trace set up so that it is applicable to any...
Login or Create an Account to see details.
Relationship
If the product is going to have any downtime, which is extremely rare, Vyne Medical will send an...
Login or Create an Account to see details.
Relationship
We have a Vyne Medical representative who is dedicated to our facility, and the level of...
Login or Create an Account to see details.
Product
Using Vyne Medical’s CQM product, we can audit incoming calls that come in. The product adds to the...
Login or Create an Account to see details.
Operations
I would tell a friend about Vyne Medical's accountability in helping with the implementation process...
Login or Create an Account to see details.
Value
If I were to recommend Trace, I would give people a fair warning that it costs an arm and a leg. I...
Login or Create an Account to see details.
Loyalty
Our ability to overturn denials quickly has increased with the recordings from the product that we...
Login or Create an Account to see details.
Relationship
When I think of proactive, I think of a vendor reaching out to ask if we have any issues. With Vyne...
Login or Create an Account to see details.
Loyalty
I have nothing but very positive things to say about the Trace product. The main reason we acquired...
Login or Create an Account to see details.
Relationship
Since Vyne Medical purchased the company, the executives don't get involved. I never speak with...
Login or Create an Account to see details.
Culture, Value
We discovered our people were not using Trace to the fullest, so it was just a big expense that we...
Login or Create an Account to see details.
Culture, Value
We would think that as a vendor, Vyne Medical would want their customers to be made aware of...
Login or Create an Account to see details.
Loyalty, Relationship
Vyne Medical's support is very good when we have an issue. Trace is a really good product, which is...
Login or Create an Account to see details.
Relationship
Once a product is live, the support aspect is very important, and Vyne Medical’s support team is...
Login or Create an Account to see details.
Product
Like with any other application, we have days when we love Trace and days when we can't seem to do...
Login or Create an Account to see details.
Relationship
For the most part, Trace is user friendly. The guide and tip sheet are very detailed, so things are...
Login or Create an Account to see details.
Relationship
In a perfect world, Vyne Medical would communicate directly with Epic. I wish the two of them had a...
Login or Create an Account to see details.
Loyalty, Product
Based on development with Vyne Medical, we have gotten the most out of Trace compared to other...
Login or Create an Account to see details.
Relationship
Vyne Medical is really responsive in terms of their turnaround times for issues, but there are still...
Login or Create an Account to see details.
Relationship, Operations
With Vyne Medical, our problems get resolved but not in the timeline that we would hold the vendor...
Login or Create an Account to see details.
​
Preferences