Thank you !

Access info about Other KLAS Validated Software on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Other KLAS Validated Software.

Will you help us?

Take A Survey

Trace
Filtered view: All

Subject Expert
Mark Allphin
Research Director
KLAS Research Director - Mark Allphin
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Other KLAS Validated Software on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Other KLAS Validated Software.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

Director

During the pandemic, the people at home were unable to record calls, but we did an upgrade with...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is really useful. We enjoy the process of being able to look at our factors online. We...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we have any problems, we can call the vendor, and they will work with us. If they have to reboot...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Trace is an excellent product. It is meeting and perhaps exceeding our needs. We receive constant...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vyne Medical contacts us regularly to check on us. They actually ask us what they can do for us as...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Trace is easy to set up and even easier to support. The most we have to do is set up users and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only issue we have run into is not having enough fax lines set up for our users, so we had too...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We put Trace in, and our departments have run that. We don't have monthly meetings or anything like...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we need the solution, it works great, but we need better utilization of the product. The system...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vyne Medical's system definitely serves its purpose. We record conversations with payers, so if we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Trace is a good system, and I have worked with a lot of different systems. Trace normally works....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution allows us to see exactly what our representative was doing on the day that they did it....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Trace hasn't gone down for a long time. In the past, we did an upgrade to the system that caused a...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I speak to Vyne Medical pretty frequently about new workflow ideas and opportunities. They are...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As a front-end user who has used Trace in multiple positions, I like the system. It is very user...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use the whole Trace suite, and traditionally, everything works great. The patient access...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vyne Medical has done some integration with our EMR, and that is great. The integration is a...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have an account manager with Vyne Medical who is very responsive but not always the most...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vyne Medical has a help desk where we can call and get some of our smaller problems resolved. That...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is pretty straightforward about billing. I don't know of another product out there that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, I have been very pleased with Vyne Medical. Using Trace is my first time using one of their...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is better designed than what I used in the past. We get a large number of calls, and the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vyne Medical’s upper management team has been great to work with over the years.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If our team members call the insurance company, they sometimes might be on hold for an hour and a...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Trace is great. We are in the process of upgrading to newer versions of the product.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever we have needed to reach out to Vyne Medical's technical support people, they have been very...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our experience is not as good as it used to be. We have struggled over the past year or so. We had...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

This product is expensive. In today's world, I would probably not buy Trace again. At the time we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I can't say that the vendor hasn’t delivered on anything they have promised. The product works as...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is integrated pretty well with a couple of our other vendors' systems, and we can...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The users love the product. It is not perfect, but it does meet our needs.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support people are responsive. I deal with the help desk and our representative. I don't know...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We constantly have issues with PixCert. As long as there is an account number, it works great and is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever we have an escalation issue, Vyne Medical is outstanding. They get back to us pretty...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our future satisfaction will go down naturally because we are growing and getting busier. The vendor...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vyne Medical is really great to work with. Their customer support is always helpful. As far as the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I miss my former account manager. That individual was phenomenal and great in our training...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We mostly use the product for record-keeping in regard to documents, like financial agreements,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing that the tool can be better at is incorporating itself into a registration system....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the next few years, there is supposed to be a new registration software coming out for our health...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor needs to improve the way that we can utilize the software in regard to scanning our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is not part of the registration process, and some of the updates that the vendor...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product does support integration. It allows us to be able to keep records of patient’s...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t use the phone or web support, but the website works fine whenever we need to log on and use...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is not proactive because for the most recent upgrade, we found out what the problem was...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I like Trace. The model is interesting. It doesn't have pizazz or messaging, but it fills the gaps.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Trace is expensive for what it does. It is a bolt-on that is probably necessary right now, but I...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had to do some extra work to make adjustments during the pandemic. So far, things are okay....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a rough start with the solution due to some tech issues and a lack of training, but we were...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We only want to pull very specific calls and ID them in our EMR based on certain criteria, so we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's people were great during our training, but the training itself was only high level. It...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We hit a lot of road bumps during our integration, but things have smoothed out now.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's service always has a quick turnaround time. We appreciate their people's follow up. The...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our insurance verification team uses the Anywhere Cloud system from Vyne Medical. We pay by the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of Vyne Medical's new innovations is their automatic indexing functionality. The system reads...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't get a whole lot of handwritten orders anymore, but if a fax is handwritten, the automatic...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love Trace. I have a good feel for that team. They reach out to me pretty quickly if I have a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I needed to send some of my team home to work during the initial and early stages of the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is easy to index things in Trace. It is easy to look up historical things. If something has...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vyne Medical needs to work on their training. I had to create some things on my own. I learned how...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't requested any training from Vyne Medical, but if I ever have any questions, Vyne Medical...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that the orders are there when I need them. If I need an order six months down the road for...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We went from receiving faxes from every physician that refers patients to our facility to this...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's training is excellent. The system is excellent, and it has allowed us to elevate our...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have never had to reach any vendor executives, but the vendor has never offered to put me in touch...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Trace provides the necessary integration with our existing system. Trace is easy to use for end...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vyne Medical's account management and technical support are outstanding. The support people are very...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The workflow could be a little better and more customizable in terms of the work queues. I know that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a less than positive experience with Vyne Medical. In general, I don’t think there is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The advantage of Vyne Medical is that they are really cheap. They are my cheapest vendor contract...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The configuration and some of Vyne Medical's modules are not as plug and play. It does require...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vyne Medical does respond to us whenever we reach out, but it isn’t as prompt as I would like. They...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The voice functionality in Trace is helpful from an authorization perspective when we ever have to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't use the training provided by the vendor. We just get the guide, and then we develop...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes, we have issues with Trace going down when we export information from Trace into our EHR....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have good contacts with Vyne Medical. They are part of our plan moving forward. We are fixing to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We love Vyne Medical. They are a very good partner. When the COVID-19 pandemic hit, we had to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vyne Medical has been excellent to work with. They are responsive. Even during the pandemic, we...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vyne Medical has a lot of extra fees for adding users. But I don't want to say that they...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our staff members absolutely love Trace. Our integration went really well. Vyne Medical has had a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vyne Medical's Trace does a really good job. The system has saved us a lot of money. It has paid for...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We used to have a very proactive representative from Vyne Medical. That person did a great job of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There have been some fluxes in the product over time, and there have been areas that have been taken...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have used the system for so long that it is easy for me to use, but I have noticed that a lot of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Working with Vyne Medical has been great. I haven't needed to talk to them in a while, but when I do...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have used Trace for a long time. We have seen it evolve through the improvements the vendor has...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Trace’s accuracy is stable. When we have had issues like an interruption of service, I think it was...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vyne Medical is responsive. When I call them for support, they turn it around pretty quickly. I call...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see more functionality within Trace. There are some basic things the vendor could...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product has evolved and grown, and we have added service lines. Before, the vendor was called...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a long-time representative, and that person was amazing. We lost that representative, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vyne Medical worked with me to make sure my licensing was correct. They were very good about that,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Trace works really great for our department. It is a seamless way for us to send and receive...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We do have our EMR integrated with Trace so that we can track which patient we are sending and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When I convert something into Trace to fax it over, some of the first lines of my document get...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are a few things that are a little confusing in Trace, like trying to make a new folder or...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our representative is very responsive to us. When it comes to the vendor's customer service over the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can fax directly from our EMR. That has taken away the need for all of the faxing that we were...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor doesn't avoid charging for every little thing. The vendor makes their money for the boxes...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We changed users all the time, and they never had a problem using Trace, so the ease of use of the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Trace works great. I mostly use it for authorizations. We can load documents within Trace that we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven’t had any issues, so the support has been good during COVID-19. Vyne Medical is awesome...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vyne Medical has an awesome project lead that is always engaged and has the team engaged. Overall,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Trace is pretty pricey, so I would tell others to look at other solutions elsewhere. Some people...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The resource who did the training had been with the vendor for a while, but our end users didn't...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If the vendor monitored the system or was aware of what was going on, we wouldn't always have to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vyne Medical's system allows us to use licenses that we haven't yet purchased. Even if we purchase...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I have had technical issues, the process to call and get support from Vyne Medical was a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vyne Medical is doing very well for us. We have expanded some of our services with them and have no...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I really don’t have any suggestions for improvement for the vendor. I have been very fortunate. I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I never experience any issues with the product, and Vyne Medical’s support is immediately available...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Before we got the technology, we had a homegrown process where we had to figure out a way to get our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Trace interfaces with our core system. If I have a patient with an account number, I can put in the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can use Trace to record our phone calls. We record every call. In the past, we would call the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vyne Medical has sent out an enhancement. They have updated Trace. We can easily manage orders and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I hardly ever contact the vendor. We are pretty self-sufficient. When I do have to contact them, I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can’t think of anything negative to say about Trace. The only thing is that we have to have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of Vyne Medical charging for every little thing, when we got Trace years ago, some things...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When Trace is down, it hurts, but it is rarely down. Since we got it years ago, it has only been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system works pretty well. There are some features I wish we had. I would like to put things in...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are many different departments that use Trace, but we mainly use it for faxing. Trace is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am sure Trace has other functions that it can do. If someone accidentally deletes something or...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There were times with Vyne Medical's initial training where there were things we were trying to get...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like Trace. I think it works wonderfully, especially with the integration with our main...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get our return on investment for what I do regarding centralized scheduling with the Voice...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I use reporting out of Vyne Medical's system all the time to get productivity on my staff members. I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know Vyne Medical was starting to work on email capabilities, but I don't think we have that yet....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vyne Medical does not charge us for replacement recording units. They will send a new one out, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are very happy with Vyne Medical and their product. It is easy to use and to modify. The vendor...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is pretty mature. We could put in some additional workflows to record calls and do a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Trace does what it needs to do. We don’t lose any faxes. The system records everything, so it is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We love Vyne Medical. I can't think of anything they would need to improve on. Vyne Medical is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Due to COVID-19, people have to work from home, and Vyne Medical has a product that we can use at...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Vyne Medical, if we add a user, then we pay an additional fee for the user. To me, that is just...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had additional training from Vyne Medical, especially with people working from home. Vyne...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get really good support from Vyne Medical. Anytime we call, we get answers.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF