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KLAS Operations Director, Emerging Business Unit - Joshua Jensen
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Joshua Jensen

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joshua.jensen@klasresearch.com

(801) 734-1585

 
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User Commentary

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Manager

I have a less than positive experience with Vyne Medical. In general, I don’t think there is...

May 2021
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Manager

The advantage of Vyne Medical is that they are really cheap. They are my cheapest vendor contract...

May 2021
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Manager

The configuration and some of Vyne Medical's modules are not as plug and play. It does require...

May 2021
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Manager

Vyne Medical does respond to us whenever we reach out, but it isn’t as prompt as I would like. They...

May 2021
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Manager

The voice functionality in Trace is helpful from an authorization perspective when we ever have to...

May 2021
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Manager

We don't use the training provided by the vendor. We just get the guide, and then we develop...

Apr 2021
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Manager

Sometimes, we have issues with Trace going down when we export information from Trace into our EHR....

Apr 2021
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Manager

We have good contacts with Vyne Medical. They are part of our plan moving forward. We are fixing to...

Apr 2021
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Director

We love Vyne Medical. They are a very good partner. When the COVID-19 pandemic hit, we had to...

Mar 2021
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Director

Vyne Medical has been excellent to work with. They are responsive. Even during the pandemic, we...

Mar 2021
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Director

Vyne Medical has a lot of extra fees for adding users. But I don't want to say that they...

Mar 2021
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Director

Our staff members absolutely love Trace. Our integration went really well. Vyne Medical has had a...

Mar 2021
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Manager

Vyne Medical's Trace does a really good job. The system has saved us a lot of money. It has paid for...

Mar 2021
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Manager

We used to have a very proactive representative from Vyne Medical. That person did a great job of...

Mar 2021
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Analyst/Coordinator

There have been some fluxes in the product over time, and there have been areas that have been taken...

Jan 2021
(0)
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Analyst/Coordinator

I have used the system for so long that it is easy for me to use, but I have noticed that a lot of...

Jan 2021
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Analyst/Coordinator

Working with Vyne Medical has been great. I haven't needed to talk to them in a while, but when I do...

Jan 2021
(0)
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Analyst/Coordinator

We have used Trace for a long time. We have seen it evolve through the improvements the vendor has...

Jan 2021
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Manager

Trace’s accuracy is stable. When we have had issues like an interruption of service, I think it was...

Jan 2021
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Manager

Vyne Medical is responsive. When I call them for support, they turn it around pretty quickly. I call...

Jan 2021
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Manager

I would like to see more functionality within Trace. There are some basic things the vendor could...

Jan 2021
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Director

The product has evolved and grown, and we have added service lines. Before, the vendor was called...

Dec 2020
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Director

We had a long-time representative, and that person was amazing. We lost that representative, and...

Dec 2020
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Director

Vyne Medical worked with me to make sure my licensing was correct. They were very good about that,...

Dec 2020
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Analyst/Coordinator

Trace works really great for our department. It is a seamless way for us to send and receive...

Dec 2020
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Analyst/Coordinator

We do have our EMR integrated with Trace so that we can track which patient we are sending and...

Dec 2020
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Analyst/Coordinator

When I convert something into Trace to fax it over, some of the first lines of my document get...

Dec 2020
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Analyst/Coordinator

There are a few things that are a little confusing in Trace, like trying to make a new folder or...

Dec 2020
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Director

Our representative is very responsive to us. When it comes to the vendor's customer service over the...

Dec 2020
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Director

We can fax directly from our EMR. That has taken away the need for all of the faxing that we were...

Dec 2020
(0)
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Director

The vendor doesn't avoid charging for every little thing. The vendor makes their money for the boxes...

Dec 2020
(0)
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Director

We changed users all the time, and they never had a problem using Trace, so the ease of use of the...

Dec 2020
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Manager

Trace works great. I mostly use it for authorizations. We can load documents within Trace that we...

Dec 2020
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Director

We haven’t had any issues, so the support has been good during COVID-19. Vyne Medical is awesome...

Dec 2020
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Director

Vyne Medical has an awesome project lead that is always engaged and has the team engaged. Overall,...

Dec 2020
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Director

Trace is pretty pricey, so I would tell others to look at other solutions elsewhere. Some people...

Dec 2020
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Director

The resource who did the training had been with the vendor for a while, but our end users didn't...

Dec 2020
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Director

If the vendor monitored the system or was aware of what was going on, we wouldn't always have to...

Dec 2020
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Director

Vyne Medical's system allows us to use licenses that we haven't yet purchased. Even if we purchase...

Dec 2020
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Director

When I have had technical issues, the process to call and get support from Vyne Medical was a...

Dec 2020
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Director

Vyne Medical is doing very well for us. We have expanded some of our services with them and have no...

Dec 2020
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Director

I really don’t have any suggestions for improvement for the vendor. I have been very fortunate. I...

Dec 2020
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Manager

I never experience any issues with the product, and Vyne Medical’s support is immediately available...

Dec 2020
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Manager

Before we got the technology, we had a homegrown process where we had to figure out a way to get our...

Dec 2020
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Manager

Trace interfaces with our core system. If I have a patient with an account number, I can put in the...

Dec 2020
(0)
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Manager

We can use Trace to record our phone calls. We record every call. In the past, we would call the...

Dec 2020
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Manager

Vyne Medical has sent out an enhancement. They have updated Trace. We can easily manage orders and...

Dec 2020
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Manager

I hardly ever contact the vendor. We are pretty self-sufficient. When I do have to contact them, I...

Dec 2020
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Manager

I can’t think of anything negative to say about Trace. The only thing is that we have to have...

Dec 2020
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Manager

In terms of Vyne Medical charging for every little thing, when we got Trace years ago, some things...

Dec 2020
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Manager

When Trace is down, it hurts, but it is rarely down. Since we got it years ago, it has only been...

Dec 2020
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Manager

The system works pretty well. There are some features I wish we had. I would like to put things in...

Dec 2020
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Manager

There are many different departments that use Trace, but we mainly use it for faxing. Trace is...

Dec 2020
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Manager

I am sure Trace has other functions that it can do. If someone accidentally deletes something or...

Dec 2020
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Manager

There were times with Vyne Medical's initial training where there were things we were trying to get...

Dec 2020
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Manager

I really like Trace. I think it works wonderfully, especially with the integration with our main...

Dec 2020
(0)
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Manager

We get our return on investment for what I do regarding centralized scheduling with the Voice...

Dec 2020
(0)
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Manager

I use reporting out of Vyne Medical's system all the time to get productivity on my staff members. I...

Dec 2020
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Manager

I know Vyne Medical was starting to work on email capabilities, but I don't think we have that yet....

Dec 2020
(0)
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Manager

Vyne Medical does not charge us for replacement recording units. They will send a new one out, and...

Dec 2020
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Manager

We are very happy with Vyne Medical and their product. It is easy to use and to modify. The vendor...

Dec 2020
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Manager

The product is pretty mature. We could put in some additional workflows to record calls and do a...

Dec 2020
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Analyst/Coordinator

Trace does what it needs to do. We don’t lose any faxes. The system records everything, so it is...

Dec 2020
(0)
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Director

We love Vyne Medical. I can't think of anything they would need to improve on. Vyne Medical is...

Oct 2020
(0)
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Director

Due to COVID-19, people have to work from home, and Vyne Medical has a product that we can use at...

Oct 2020
(0)
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Director

With Vyne Medical, if we add a user, then we pay an additional fee for the user. To me, that is just...

Oct 2020
(0)
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Director

We have had additional training from Vyne Medical, especially with people working from home. Vyne...

Oct 2020
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Director

We get really good support from Vyne Medical. Anytime we call, we get answers.

Oct 2020
(0)
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Manager

Overall, Vyne Medical has been very responsive, and we have been able to use the product to its full...

Oct 2020
(0)
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Manager

With our initiative to work from home, we definitely needed a lot of support from Vyne Medical. We...

Oct 2020
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Manager

I appreciate the system's uptime. I have never been too offset with any downtime on Vyne Medical's...

Oct 2020
(0)
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Manager

We had a site visit right before COVID-19, and based on the presentations and the site visit, I...

Oct 2020
(0)
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Director

Vyne Medical makes themselves easily accessible. I always have a list of things that I want the...

Oct 2020
(0)
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Director

Trace is well integrated with our EMR and our patient accounting systems. Trace has given us a way...

Oct 2020
(0)
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Director

We have created a whole bunch of internal training, and Vyne Medical is always happy to share all...

Oct 2020
(0)
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Director

Vyne Medical partners very closely with us. I absolutely love Vyne Medical as a vendor. They are so...

Oct 2020
(0)
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Director

Vyne Medical has given us access to some people who are extremely talented, and we oftentimes get to...

Oct 2020
(0)
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Director

I typically have a lot of people reach out to me for more information about Vyne Medical, so there...

Oct 2020
(0)
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Director

Vyne Medical is definitely a little more reactive when we ask for enhancements. There is an...

Oct 2020
(0)
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Manager

Vyne Medical is one of my favorite vendors to work with. When I ask for something, they look into it...

Jul 2020
(0)
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Manager

Vyne Medical has a number of modules, and they continue to develop new things. We use the printer,...

Jul 2020
(0)
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Manager

There are always opportunities for growth. With Vyne Medical offering so many services and extending...

Jul 2020
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Manager

Trace is very easy and very simple. We just did a web-based training with multiple modules. Users...

Jul 2020
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Analyst/Coordinator

Vyne Medical is great to work with. Their support is awesome, and they are very quick to respond if...

Jul 2020
(0)
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Analyst/Coordinator

We have many of Vyne Medical’s modules. We have the printer, the fax piece, Voice Anywhere, Voice...

Jul 2020
(0)
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Analyst/Coordinator

Supporting Trace internally requires a medium amount of work for us. We have quite a few users, and...

Jul 2020
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Manager

We have been with Vyne Medical for a few years. We use the system for incoming phone calls and...

Jul 2020
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Manager

We need very little support from Vyne Medical, but we recently needed a bit more support from them...

Jul 2020
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Manager

I would tell others who are interested in Trace to reach out to Vyne Medical's administrative team...

Jul 2020
(0)
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Manager

During COVID-19, my team used Trace big time when we first started working from home. But we don’t...

Jul 2020
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Manager

The ability to integrate Trace with our EMR and automatically scan patient charts is in an upcoming...

Jul 2020
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Manager

Our experiences interacting with Vyne Medical are phenomenal. We can call Vyne Medical, and they...

Jul 2020
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Manager

The system is very easy to learn. It is very easy to find things and navigate the system. It gives a...

Jul 2020
(0)
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Analyst/Coordinator

The product is very state of the art and user friendly. I honestly don't see any shortfalls in the...

Jul 2020
(0)
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Analyst/Coordinator

The vendor's customer service people are extremely quick, prompt, and accurate, and issues are...

Jul 2020
(0)
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Analyst/Coordinator

The vendor has gone through some changes, and a new person has taken over our area. The person...

Jul 2020
(0)
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Analyst/Coordinator

The vendor has supported us during the COVID-19 crisis. They have sent documentation and have asked...

Jul 2020
(0)
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Director

I am a fan of Trace; it is a great product. The support and service I have received have been...

Jul 2020
(0)
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Director

Vyne Medical continues to enhance the product. We recently went live with documentation exportation...

Jul 2020
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Director

I would like the vendor to focus more on products for consumer engagement. I am really looking...

Jul 2020
(0)
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VP/Other Executive

Vyne Medical has been a responsive vendor. The support has been very good. The vendor has stayed up...

Jul 2020
(0)
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VP/Other Executive

Updates are running a lot smoother than they were even a couple of years ago. We don't have any...

Jul 2020
(0)
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VP/Other Executive

We are working on a process now where we export things from Trace into our EMR. Interfacing with our...

Jul 2020
(0)
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VP/Other Executive

When we have users that aren't specifically assigned to a PC, shared profiles can be a little bit...

Jul 2020
(0)
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Director

We are very interested in remote capabilities, but right now, I think those involve an upgrade and...

Jun 2020
(0)
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Director

From a management perspective, we have an issue with trying to efficiently manage the number of...

Jun 2020
(0)
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Director

We have been using Trace for several years now, so it is doing what we need it to do. We have...

Jun 2020
(0)
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Manager

Vyne Medical's support during the COVID-19 crisis is somewhere in the middle. Things have been good...

Jun 2020
(0)
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Manager

Since I started working from home, I have adapted and learned about a lot of things with Trace. I...

Jun 2020
(0)
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Manager

Trace will be part of our long-term plans, and I don't think our satisfaction is going to change...

Jun 2020
(0)
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Manager

The vendor has done well in supporting us throughout the COVID-19 crisis. We have been working...

Jun 2020
(0)
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Manager

Since our implementation, the vendor has been with us. They have trained us and listened to our...

Jun 2020
(0)
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Manager

When we log in, there is a tutorial, but the system isn't really accessible to people that aren't...

Jun 2020
(0)
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Analyst/Coordinator

One thing I like about Vyne Medical is their customer service. I think it is great. The support...

Jun 2020
(0)
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Analyst/Coordinator

Vyne Medical offers three types of products, and those products are helpful for our end users. I...

Jun 2020
(0)
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Analyst/Coordinator

Most of the issues we want to solve aren't Vyne Medical's fault; the problems are the result of the...

Jun 2020
(0)
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Nurse

For the most part, the vendor is very attentive, but there have been some issues. When we call, some...

Jun 2020
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Manager

I like the ease of use of the system. Even my entry-level people can pick up on it within a day or two....

May 2020
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Manager

The vendor's customer support is through the roof. The vendor listens to what our needs are and...

May 2020
(0)
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Director

Vyne Medical was amazing at helping us work from home, and that was on the spur of the moment. They...

May 2020
(0)
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Director

We have done a lot of custom things with the vendor. If my workflow needs something, I talk to Vyne...

May 2020
(0)
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Director

I love Vyne Medical; they are amazing. They are probably one of the best vendors I have ever worked...

May 2020
(0)
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Analyst/Coordinator

We don't use Vyne Medical’s phone recording. We opted not to, but that would be a really great...

May 2020
(0)
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Analyst/Coordinator

Vyne Medical’s training was hands on. They were here for the implementation, and support is always...

May 2020
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Manager

Vyne Medical largely keeps their promises. The most recent training done by the manager for my site...

May 2020
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Analyst/Coordinator

There have been no changes with regard to the COVID-19 crisis. It is just business as usual. Vyne...

May 2020
(0)
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Analyst/Coordinator

It is not my decision, but I think Trace is not in our future. Trace was purchased originally...

May 2020
(0)
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Analyst/Coordinator

Vyne Medical doesn't nickel-and-dime us. I don't pay the bill though. I just don't think that they...

May 2020
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Analyst/Coordinator

I don't really understand why the executives need to be that involved if everything is running...

May 2020
(0)
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Manager

I am likely to recommend Vyne Medical, and I have done so before. I am pretty doggone satisfied....

May 2020
(0)
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Analyst/Coordinator

When it comes to driving tangible outcomes, that has always been a question because nobody keeps...

May 2020
(0)
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Analyst/Coordinator

I am very satisfied with the support that I get from Vyne Medical. My end users love them and the...

May 2020
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Analyst/Coordinator

For Vyne Medical to continue to move forward, they really need to integrate with active directory....

May 2020
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Analyst/Coordinator

I like the product that Vyne Medical offers. They are a great group of people, and I have worked...

May 2020
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Manager

We are getting an upgrade in the near future, and we are looking forward to that. We have found an...

May 2020
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Manager

Working with Vyne Medical again depends on what other vendors have available. Even knowing that, we...

May 2020
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Manager

Vyne Medical has been very good about not nickel-and-diming us, and they are very responsive in...

May 2020
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Manager

Something that stands out is our ROI. Our appeals and denials team has been able to access our...

May 2020
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Manager

Every time the vendor tells us they have a problem, it is not long before the vendor has it fixed....

May 2020
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Manager

I like the vendor's product. It has helped us tremendously. I don’t have to print and waste paper...

May 2020
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Manager

The only issue was when we went live with our latest versions. We didn’t have someone on-site, and I...

May 2020
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Manager

The solution has served us very well. We don’t have the server in there yet. Once we get things down...

May 2020
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Manager

The vendor is offering new technology left and right and frequently telling us about new things the...

May 2020
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Manager

We have been in the process of getting everything turned over because we are having a lot of...

May 2020
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