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Current Time Inside Cache Tag Helper: 9/30/2020 4:53:33 PM and Model.EvProductId = 190299

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Manager

Relationship

Vyne Medical is one of my favorite vendors to work with. When I ask for something, they look into it...

Jul 2020
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Manager

Functionality and Upgrades

Vyne Medical has a number of modules, and they continue to develop new things. We use the printer,...

Jul 2020
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Manager

Service and Support

There are always opportunities for growth. With Vyne Medical offering so many services and extending...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

Trace is very easy and very simple. We just did a web-based training with multiple modules. Users...

Jul 2020
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Analyst/Coordinator

Service and Support

Vyne Medical is great to work with. Their support is awesome, and they are very quick to respond if...

Jul 2020
 Helpful

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Analyst/Coordinator

Technology

We have many of Vyne Medical’s modules. We have the printer, the fax piece, Voice Anywhere, Voice...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Supporting Trace internally requires a medium amount of work for us. We have quite a few users, and...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

We have been with Vyne Medical for a few years. We use the system for incoming phone calls and...

Jul 2020
 Helpful

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Manager

Service and Support

We need very little support from Vyne Medical, but we recently needed a bit more support from them...

Jul 2020
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Manager

Relationship

I would tell others who are interested in Trace to reach out to Vyne Medical's administrative team...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

During COVID-19, my team used Trace big time when we first started working from home. But we don’t...

Jul 2020
 Helpful

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Manager

Future Outlook

The ability to integrate Trace with our EMR and automatically scan patient charts is in an upcoming...

Jul 2020
 Helpful

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Manager

Service and Support

Our experiences interacting with Vyne Medical are phenomenal. We can call Vyne Medical, and they...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

The system is very easy to learn. It is very easy to find things and navigate the system. It gives a...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is very state of the art and user friendly. I honestly don't see any shortfalls in the...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor's customer service people are extremely quick, prompt, and accurate, and issues are...

Jul 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor has gone through some changes, and a new person has taken over our area. The person...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor has supported us during the COVID-19 crisis. They have sent documentation and have asked...

Jul 2020
 Helpful

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Director

Service and Support

I am a fan of Trace; it is a great product. The support and service I have received have been...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

Vyne Medical continues to enhance the product. We recently went live with documentation exportation...

Jul 2020
 Helpful

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Director

Other Observations & Comments

I would like the vendor to focus more on products for consumer engagement. I am really looking...

Jul 2020
 Helpful

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VP/Other Executive

Service and Support

Vyne Medical has been a responsive vendor. The support has been very good. The vendor has stayed up...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Updates are running a lot smoother than they were even a couple of years ago. We don't have any...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We are working on a process now where we export things from Trace into our EMR. Interfacing with our...

Jul 2020
 Helpful

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VP/Other Executive

Service and Support

When we have users that aren't specifically assigned to a PC, shared profiles can be a little bit...

Jul 2020
 Helpful

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Director

Other Observations & Comments

We are very interested in remote capabilities, but right now, I think those involve an upgrade and...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

From a management perspective, we have an issue with trying to efficiently manage the number of...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

We have been using Trace for several years now, so it is doing what we need it to do. We have...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

Vyne Medical's support during the COVID-19 crisis is somewhere in the middle. Things have been good...

Jun 2020
 Helpful

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Manager

Service and Support

Since I started working from home, I have adapted and learned about a lot of things with Trace. I...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Trace will be part of our long-term plans, and I don't think our satisfaction is going to change...

Jun 2020
 Helpful

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Manager

Service and Support

The vendor has done well in supporting us throughout the COVID-19 crisis. We have been working...

Jun 2020
 Helpful

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Manager

Relationship

Since our implementation, the vendor has been with us. They have trained us and listened to our...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

When we log in, there is a tutorial, but the system isn't really accessible to people that aren't...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

One thing I like about Vyne Medical is their customer service. I think it is great. The support...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Vyne Medical offers three types of products, and those products are helpful for our end users. I...

Jun 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Most of the issues we want to solve aren't Vyne Medical's fault; the problems are the result of the...

Jun 2020
 Helpful

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Nurse

Service and Support

For the most part, the vendor is very attentive, but there have been some issues. When we call, some...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I like the ease of use of the system. Even my entry-level people can pick up on it within a day or two....

May 2020
 Helpful

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Manager

Service and Support

The vendor's customer support is through the roof. The vendor listens to what our needs are and...

May 2020
 Helpful

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Director

Service and Support

Vyne Medical was amazing at helping us work from home, and that was on the spur of the moment. They...

May 2020
 Helpful

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Director

Service and Support

We have done a lot of custom things with the vendor. If my workflow needs something, I talk to Vyne...

May 2020
 Helpful

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Director

Relationship

I love Vyne Medical; they are amazing. They are probably one of the best vendors I have ever worked...

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We don't use Vyne Medical’s phone recording. We opted not to, but that would be a really great...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Vyne Medical’s training was hands on. They were here for the implementation, and support is always...

May 2020
 Helpful

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Manager

Relationship

Vyne Medical largely keeps their promises. The most recent training done by the manager for my site...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There have been no changes with regard to the COVID-19 crisis. It is just business as usual. Vyne...

May 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

It is not my decision, but I think Trace is not in our future. Trace was purchased originally...

May 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Vyne Medical doesn't nickel-and-dime us. I don't pay the bill though. I just don't think that they...

May 2020
 Helpful

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Analyst/Coordinator

Relationship

I don't really understand why the executives need to be that involved if everything is running...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I am likely to recommend Vyne Medical, and I have done so before. I am pretty doggone satisfied....

May 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

When it comes to driving tangible outcomes, that has always been a question because nobody keeps...

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I am very satisfied with the support that I get from Vyne Medical. My end users love them and the...

May 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

For Vyne Medical to continue to move forward, they really need to integrate with active directory....

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

I like the product that Vyne Medical offers. They are a great group of people, and I have worked...

May 2020
 Helpful

 or  to see details.

Manager

Future Outlook

We are getting an upgrade in the near future, and we are looking forward to that. We have found an...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Working with Vyne Medical again depends on what other vendors have available. Even knowing that, we...

May 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Vyne Medical has been very good about not nickel-and-diming us, and they are very responsive in...

May 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Something that stands out is our ROI. Our appeals and denials team has been able to access our...

May 2020
 Helpful

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Manager

Service and Support

Every time the vendor tells us they have a problem, it is not long before the vendor has it fixed....

May 2020
 Helpful

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Manager

Functionality and Upgrades

I like the vendor's product. It has helped us tremendously. I don’t have to print and waste paper...

May 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The only issue was when we went live with our latest versions. We didn’t have someone on-site, and I...

May 2020
 Helpful

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Manager

Other Observations & Comments

The solution has served us very well. We don’t have the server in there yet. Once we get things down...

May 2020
 Helpful

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Manager

Technology

The vendor is offering new technology left and right and frequently telling us about new things the...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We have been in the process of getting everything turned over because we are having a lot of...

May 2020
 Helpful

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Director

Relationship

Vyne Medical has been steady and steadfast over the years. We can get transcripts of our calls and...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor has done a good job of supporting us during the COVID-19 crisis. I have teams working...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We have been working with Vyne Medical to do some updates and some HL7 work with our enterprise...

May 2020
 Helpful

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Director

Service and Support

Vyne Medical recently called me about a couple of different things. They talked about COVID-19 and...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

When the COVID-19 things came out, Vyne Medical did reach out and ask whether there was anything...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

Vyne Medical does well with customer service. Also, they are willing to help with our innovations...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In terms of the functionality meeting our needs, there are some things that we need from Vyne...

Apr 2020
 Helpful

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Analyst/Coordinator

Technology

Because of the system-wide aspect of Trace, if it does go down, it does cause problems. There is no...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

In terms of improvements, Vyne Medical is pretty good on any front. Anytime we take on projects with...

Apr 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

In terms of continuity between the systems, our revenue cycle currently uses the Vyne Medical...

Apr 2020
 Helpful

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Manager

Relationship

I have had nothing but really good experiences with Vyne Medical. Their product seems to be great...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

The ease of use depends on the feature. For the main features like the automatic recording and the...

Apr 2020
 Helpful

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Manager

Relationship

What Vyne Medical offers is what we get. If we have any issues or glitches, the vendor is...

Apr 2020
 Helpful

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Manager

Technology

I am looking at some of the things that the vendor will have in the future and some of the things we...

Apr 2020
 Helpful

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Manager

Technology

Vyne Medical is always reaching out to us and educating us on what they have and what they are...

Apr 2020
 Helpful

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Manager

Service and Support

Vyne Medical is very good at being proactive. I can open a ticket, and there are multiple ways I can...

Apr 2020
 Helpful

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Manager

Relationship

The executives are always involved, and that is great. That is one of the good, strong points that...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We get our money’s worth from Trace. For example, we had a large surgery, and the insurance sent us...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

We haven’t had any issues with Vyne Medical, and we haven’t changed any services. We are not looking...

Mar 2020
 Helpful

 or