Trace
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

I have never received any communication from the vendor. When there are upgrades, the product will...

Mar 2022
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Manager

The product works exactly as promoted, even when there are upgrades. Even though we don’t use the...

Mar 2022
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Manager

The product does about 85% of what we need it to do. I just wish there were some way to integrate...

Mar 2022
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Manager

We haven’t received any training from the vendor, and they haven’t offered us training, but there...

Mar 2022
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Manager

The vendor did give us some automatic indexing. That was handy. The product is a little pricey, but...

Mar 2022
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Manager

Sometimes the feeds are hard to deal with, and they won't transfer, but the vendor is always...

Mar 2022
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Manager

When we first implemented Trace, it was a shock to our health system because we heavily used paper....

Mar 2022
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Manager

I don't have a lot of communication with the vendor. They will get the ball rolling, but we don’t...

Mar 2022
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Manager

The vendor is very good with their web support. Anytime we call or put in a ticket, the vendor has...

Mar 2022
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Manager

The biggest thing we like about the system is that it is saving us paper. We are importing our faxes...

Mar 2022
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Manager

I would have loved more training. The system evolves, but there is quite a bit that we have had to...

Mar 2022
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Manager

The vendor has kept their promises. I always get responses, and if there is something the vendor...

Mar 2022
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Manager

The system is easy to work with. We have had a few issues where things are archived too soon or...

Mar 2022
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Manager

Sometimes if we are sent a huge message by fax, it doesn’t come across all the way, and pages get...

Mar 2022
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Manager

The vendor had to postpone our upgrades to the system a few times, but they kept us very well informed....

Mar 2022
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VP/Other Executive

When we started, Vyne Medical was very focused on customer service, and we got the attention that we...

Mar 2022
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VP/Other Executive

We asked for some upgrades that were going to have additional charges, so we didn't purchase them...

Mar 2022
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VP/Other Executive

Almost every week, there is a call that we need that we can't get. No one feels confident in the...

Mar 2022
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VP/Other Executive

I would tell others to stay away from Vyne Medical. Their customer service is so poor that I would...

Mar 2022
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Director

One of our wish list items is integration with one of our other products, and Vyne Medical is doing...

Mar 2022
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Director

We are expanding our scope with Vyne Medical tremendously. Based on our relationship with them and...

Mar 2022
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Director

If a person is tech savvy, they can use Trace is pretty easily. If a person isn't tech savvy, they...

Mar 2022
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Director

Vyne Medical is very consistent in their responsiveness, and they are very quick to respond when we...

Mar 2022
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Director

When we went live, Vyne Medical sent people on-site to help us. Vyne Medical has stepped up and done...

Mar 2022
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Director

We had some issues getting everything ironed out in the first couple of years. Vyne Medical was very...

Mar 2022
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Director

At first, I would have said that Vyne Medical avoided charging for every little thing, but lately, I...

Mar 2022
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Director

Vyne Medical will join a call when we ask them to. If we have a priority issue, they make it a...

Mar 2022
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Manager

Vyne Medical has been proactive about helping us out and providing guidance on our work-from-home initiatives....

Feb 2022
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Manager

The product is not exactly meeting our needs right now, but Vyne Medical is rolling out new...

Feb 2022
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Manager

The integration allows information to flow seamlessly between our health record and Trace.

Feb 2022
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Manager

Our representative has reached out to our training team to walk us through how to do things. That...

Feb 2022
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Manager

The system typically shuts down at the same time every day, even though we are still open. We always...

Feb 2022
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Manager

We used to have the ability to customize features in the system, but we no longer have that ability....

Feb 2022
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Manager

The system is user friendly and fairly easy to navigate. The vendor is very easy to deal with, and...

Feb 2022
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Manager

Right now, the vendor is trying out different ways to work as a group. Rather than having individual...

Feb 2022
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Manager

The vendor does training on the system at the request of new users. We have never had a problem with...

Feb 2022
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Manager

The system allows us to do indexing, orders, and quality assurance. We can listen to the system's...

Feb 2022
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Manager

The main way that the vendor communicates with us is through the comments that we put into the...

Feb 2022
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Manager

I believe our organization will move to another solution down the road, but until we find another...

Feb 2022
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Manager

In our previous solution, we could block an order so that two people wouldn’t work on the same thing...

Feb 2022
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Manager

The Vyne Medical team is knowledgeable. They are responsive, and they have a good methodology. I...

Feb 2022
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Director

During the pandemic, the people at home were unable to record calls, but we did an upgrade with...

Oct 2021
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Manager

The system is really useful. We enjoy the process of being able to look at our factors online. We...

Sep 2021
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Manager

If we have any problems, we can call the vendor, and they will work with us. If they have to reboot...

Sep 2021
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Manager

Trace is an excellent product. It is meeting and perhaps exceeding our needs. We receive constant...

Sep 2021
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Manager

Vyne Medical contacts us regularly to check on us. They actually ask us what they can do for us as...

Sep 2021
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Manager

Trace is easy to set up and even easier to support. The most we have to do is set up users and...

Aug 2021
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Manager

The only issue we have run into is not having enough fax lines set up for our users, so we had too...

Aug 2021
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Director

We put Trace in, and our departments have run that. We don't have monthly meetings or anything like...

Aug 2021
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Director

When we need the solution, it works great, but we need better utilization of the product. The system...

Aug 2021
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Director

Vyne Medical's system definitely serves its purpose. We record conversations with payers, so if we...

Aug 2021
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Manager

Trace is a good system, and I have worked with a lot of different systems. Trace normally works....

Aug 2021
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Manager

The solution allows us to see exactly what our representative was doing on the day that they did it....

Aug 2021
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Manager

Trace hasn't gone down for a long time. In the past, we did an upgrade to the system that caused a...

Aug 2021
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Manager

I speak to Vyne Medical pretty frequently about new workflow ideas and opportunities. They are...

Aug 2021
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Manager

As a front-end user who has used Trace in multiple positions, I like the system. It is very user...

Aug 2021
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Analyst/Coordinator

We use the whole Trace suite, and traditionally, everything works great. The patient access...

Aug 2021
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Analyst/Coordinator

Vyne Medical has done some integration with our EMR, and that is great. The integration is a...

Aug 2021
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Analyst/Coordinator

We have an account manager with Vyne Medical who is very responsive but not always the most...

Aug 2021
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Analyst/Coordinator

Vyne Medical has a help desk where we can call and get some of our smaller problems resolved. That...

Aug 2021
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Analyst/Coordinator

The vendor is pretty straightforward about billing. I don't know of another product out there that...

Aug 2021
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Manager

Overall, I have been very pleased with Vyne Medical. Using Trace is my first time using one of their...

Aug 2021
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Manager

The system is better designed than what I used in the past. We get a large number of calls, and the...

Aug 2021
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Manager

Vyne Medical’s upper management team has been great to work with over the years.

Aug 2021
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Manager

If our team members call the insurance company, they sometimes might be on hold for an hour and a...

Aug 2021
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Manager

Trace is great. We are in the process of upgrading to newer versions of the product.

Aug 2021
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Manager

Whenever we have needed to reach out to Vyne Medical's technical support people, they have been very...

Aug 2021
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Analyst/Coordinator

Our experience is not as good as it used to be. We have struggled over the past year or so. We had...

Aug 2021
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Analyst/Coordinator

This product is expensive. In today's world, I would probably not buy Trace again. At the time we...

Aug 2021
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Analyst/Coordinator

I can't say that the vendor hasn’t delivered on anything they have promised. The product works as...

Aug 2021
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Analyst/Coordinator

The product is integrated pretty well with a couple of our other vendors' systems, and we can...

Aug 2021
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Analyst/Coordinator

The users love the product. It is not perfect, but it does meet our needs.

Aug 2021
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Analyst/Coordinator

The support people are responsive. I deal with the help desk and our representative. I don't know...

Aug 2021
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Analyst/Coordinator

We constantly have issues with PixCert. As long as there is an account number, it works great and is...

Aug 2021
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Manager

Whenever we have an escalation issue, Vyne Medical is outstanding. They get back to us pretty...

Aug 2021
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Manager

Our future satisfaction will go down naturally because we are growing and getting busier. The vendor...

Aug 2021
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Manager

Vyne Medical is really great to work with. Their customer support is always helpful. As far as the...

Aug 2021
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Manager

I miss my former account manager. That individual was phenomenal and great in our training...

Aug 2021
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Manager

We mostly use the product for record-keeping in regard to documents, like financial agreements,...

Aug 2021
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Manager

The only thing that the tool can be better at is incorporating itself into a registration system....

Aug 2021
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Manager

In the next few years, there is supposed to be a new registration software coming out for our health...

Aug 2021
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Manager

The vendor needs to improve the way that we can utilize the software in regard to scanning our...

Aug 2021
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Manager

The product is not part of the registration process, and some of the updates that the vendor...

Aug 2021
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Manager

The product does support integration. It allows us to be able to keep records of patient’s...

Aug 2021
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Manager

We don’t use the phone or web support, but the website works fine whenever we need to log on and use...

Aug 2021
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Manager

The vendor is not proactive because for the most recent upgrade, we found out what the problem was...

Aug 2021
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CIO

I like Trace. The model is interesting. It doesn't have pizazz or messaging, but it fills the gaps.

Jul 2021
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CIO

Trace is expensive for what it does. It is a bolt-on that is probably necessary right now, but I...

Jul 2021
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Manager

We have had to do some extra work to make adjustments during the pandemic. So far, things are okay....

Jul 2021
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Manager

We had a rough start with the solution due to some tech issues and a lack of training, but we were...

Jul 2021
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Manager

We only want to pull very specific calls and ID them in our EMR based on certain criteria, so we...

Jul 2021
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Manager

The vendor's people were great during our training, but the training itself was only high level. It...

Jul 2021
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Manager

We hit a lot of road bumps during our integration, but things have smoothed out now.

Jul 2021
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Manager

The vendor's service always has a quick turnaround time. We appreciate their people's follow up. The...

Jul 2021
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Director

Our insurance verification team uses the Anywhere Cloud system from Vyne Medical. We pay by the...

Jul 2021
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Director

One of Vyne Medical's new innovations is their automatic indexing functionality. The system reads...

Jul 2021
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Director

We don't get a whole lot of handwritten orders anymore, but if a fax is handwritten, the automatic...

Jul 2021
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Director

I love Trace. I have a good feel for that team. They reach out to me pretty quickly if I have a...

Jun 2021
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Director

When I needed to send some of my team home to work during the initial and early stages of the...

Jun 2021
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Director

It is easy to index things in Trace. It is easy to look up historical things. If something has...

Jun 2021
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Director

Vyne Medical needs to work on their training. I had to create some things on my own. I learned how...

Jun 2021
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Manager

We haven't requested any training from Vyne Medical, but if I ever have any questions, Vyne Medical...

Jun 2021
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Manager

I like that the orders are there when I need them. If I need an order six months down the road for...

Jun 2021
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Director

We went from receiving faxes from every physician that refers patients to our facility to this...

Jun 2021
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Manager

The vendor's training is excellent. The system is excellent, and it has allowed us to elevate our...

May 2021
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Manager

I have never had to reach any vendor executives, but the vendor has never offered to put me in touch...

May 2021
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