iKnowMed (Mostly Ambulatory) Commentary

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The primary area for improvement is system stability, as we've experienced a few outages. My biggest...

Overall, I would recommend the system to a colleague because it is a reliable, easy-to-learn...

The system is easy to use with a straightforward, user-friendly interface that makes daily workflows...

The number-one thing in iKnowMed is that we have a portal that we use for chemotherapy and all of...

I would like more training for iKnowMed. Right now, we are probably not using all the capabilities...

I would recommend iKnowMed because it’s specific to oncology, and if another practice told me they...

One aspect I appreciate is that we are cloud based, so updates for the solution are deployed easily...

When issues arise with iKnowMed, we have a designated internal contact who works directly with the...

I like the visibility that iKnowMed provides into daily activities. It allows me to see what...

iKnowMed is primarily geared toward medical oncology, and it performs very well in that setting....

I would like to see stronger chart-summarization capabilities, as I feel iKnowMed Generation 2 is...

McKesson needs to improve their speed of decision-making and execution. It often takes too long to...

One of iKnowMed's greatest strengths is its ease of use. I find it intuitive, user-friendly, and...

The chemotherapy module is far superior to any competing product on the market. However, I believe...

If a colleague asked me about the iKnowMed system, I would strongly recommend it. I believe iKnowMed...

I would like to see improvements to the out-of-office functionality in iKnowMed Generation 2. The...

Ontada's support could be better, but that's just because of the number of people Ontada can get to...

My wish list includes something Ontada could fix. I wish our concerns and needs were addressed as...

iKnowMed is a very easy system to use. It isn't so layered that we can't figure it out. A system...

The product is very user friendly and works well for oncology. Before this, we had a multispecialty...

For support, it sometimes takes a while to get the right person. Also, I would like to see a few...

Ontada does a great job partnering with us. We have our own customized dashboard. And if someone...

Ontada is fair and transparent with their charges. We just get one charge per month. iKnowMed is...

We don't usually even have to call in for support. Our account manager helps us. This person is amazing....

iKnowMed seems to just work well for our practice. That's been easy for the providers to use as...

I would like to see the medical records aspect of the solution improve so that we could scan...

iKnowMed is not part of our long-term plans. Our organization got acquired, so we are looking for...

Our current person from Ontada is good. The person we had previously was not so good. We weren't...

One of the things I like the most about iKnowMed is the NCCN guidelines. The solution is updated as...

Ontada's support process is fair. When we call the support people, they don't necessarily understand...

Ontada's training is poor. It's a short course that we can give each person in the office, like if...

Ontada has not been on-site since we added various capabilities and ancillary services. They have...

I can’t pull reports that are shown in the system as reports we can actually extract. Because we use...

I only use iKnowMed to document a couple of notes, so I’m not using it very heavily, and it works...

I can’t see anyone outside the network being interested in iKnowMed, and I haven’t heard anybody...

I don’t think iKnowMed is the greatest system in the world. If we were looking at other systems,...

With Ontada’s support, I don’t understand why certain basic functionality in iKnowMed still isn’t...

When it comes to development and innovation, I haven't heard anything from the vendor about how AI...

When it comes to improvements, I would like to see future integration of our ambient speech product...

There is nothing from Ontada regarding training. It changed. I used to have an account manager who...

I would buy iKnowMed again because it's very intuitive; however, it is not part of our long-term...

iKnowMed is really easy to use, and that makes a big difference in our day-to-day work. It’s simple...

If a colleague asked me about iKnowMed, I’d say it’s a straightforward and reliable tool that makes...

Honestly, I don’t have any major suggestions for improvement for iKnowMed right now; it does what...

iKnowMed does not play in the sandbox as far as data retrieval goes. Third-party companies don't...

We are considering leaving iKnowMed because it has a gap where it doesn’t have all the biosimilars...

The chemotherapy treatment plans in iKnowMed are supported, released, and maintained in a very...

From a practice standpoint, iKnowMed being specific to oncology is the huge driver for why we are...

For iKnowMed, there are some things that I as a former web developer would do to make my life easier...

We have a tight relationship with Ontada. They address things whenever we want something catered to...

iKnowMed is pretty user-friendly and easy to use. It is not really complex or hard to find the...

The overall charting works pretty well. It could just be updated a little more; for example, the...

iKnowMed is oncology based, so that is the main thing. I have been on it for so long, so it is...

I used to have an Ontada account manager that I worked closely with, but then we got a new one, and...

I have an issue with one user in iKnowMed, and we have been trying to solve it for a long time. My...

Ontada does come up with enhancements. Some of those enhancements are successful. Also, Ontada has...

With Ontada, I can't just pick up the phone and get answers or send an email. There is no email...

Ontada no longer does the one-on-one training that they used to do. Before, whenever I had new...

iKnowMed is really good for oncology. The flowsheets are really user-friendly. We can find data...

With iKnowMed, if we want to get lab results from a new lab into the interface, there is a high...

We used to get our faxes for free out of iKnowMed. Then Ontada started charging for the faxes....

Ontada does a decent enough job of trying to do the right things and at least being honest if they...

We have not had a great year with Ontada. A lot of things need to be updated and brought into this...

Ontada doesn’t have much training. They gave us some things to read through, but they don't seem to...

There are a lot of little things that most modernized applications have that Ontada has not really...

We finally got a new account representative. I love them, and they have helped us a lot. They have...

iKnowMed is pretty easy to use, and it serves its purpose. Overall, the product does what we need it...

I would not buy iKnowMed again because the support that Ontada's team provides is pretty abysmal...

Every time that Ontada does an update, something breaks. It is like clockwork. If I see an update...

There is very little training or education from Ontada. There is no implementation. There are just...

A lot of times, the system goes down, and then we can't access it. It has connectivity problems....

Our experience with iKnowMed hasn't improved. In the near future, we will no longer be using...

iKnowMed has worked out really well for us. I like that if users follow Ontada's directions, they...

Our doctors don't like to pay for much, so they would like everything to be cheaper. However, we...

Something that would be useful in iKnowMed would be to have studies for pajama time. I know that...

iKnowMed really streamlines how we order standard care NCCN-compliant chemotherapy, and that is of...

Ontada is committed to providing a more frequent cadence of feedback, and I get on Zoom calls...

In the solution, when we share patients within our organization across different specialties, such...

Ontada recently did a helpful update regarding molecular testing so that iKnowMed can pull in source...

Sometimes Ontada just springs changes on us. They changed the ordering requisitions for molecular...

Ontada has a new tab in iKnowMed for interoperability, but I never use it because it is super slow...

iKnowMed stops working every so often. Every few months, there is unexpected iKnowMed downtime, and...

Ontada has made huge strides to upgrade iKnowMed, make it more user-friendly, and be more on top of...

My pet peeve with Ontada is that anytime I deal with the support people, they send me an email...

We continue using iKnowMed because the affordability is a huge factor, and at this point, the...

Ontada is very easy to work with. They want to create a product that works well for us. Everything...

Ontada did a great job with our implementation. It was seamless for the most part. They are also...