iKnowMed (Mostly Ambulatory) Commentary
Filtered view: All
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
iKnowMed works for the most part, but it gets bugs. It is a work in progress. We ask for something,...
Login or Create an Account to see details.
Value
We keep working with Ontada toward becoming completely paperless, and we work well with them. When...
Login or Create an Account to see details.
Operations
iKnowMed is easy for me to train. It is the easiest EMR I have ever been on because it is so geared...
Login or Create an Account to see details.
Operations, Product
iKnowMed is easy to use. I know how to use it, and I can train people on it. I can do pretty much...
Login or Create an Account to see details.
Relationship
Sometimes, it takes a long time for Ontada customer service to troubleshoot what the issue is; it...
Login or Create an Account to see details.
Value
iKnowMed is the best fit for us, and it is geared toward oncology. Everything is included in the...
Login or Create an Account to see details.
Relationship, Product
If we have a problem that Ontada can't fix, they put it on a list, and it may or may not happen....
Login or Create an Account to see details.
Relationship
I'm really mad at Ontada at this point. The ability for me to reach people who can fix things is not...
Login or Create an Account to see details.
Product
I am still overall satisfied with iKnowMed for what we need here. It is easy to use. It generally...
Login or Create an Account to see details.
Product
Every time we upgrade something with iKnowMed, it breaks something else. Some upgrades could take a...
Login or Create an Account to see details.
Product
iKnowMed as a pure electronic medical record works for the nurses and infusing drugs, but it doesn't...
Login or Create an Account to see details.
Product
iKnowMed is very user-friendly. It is just visually appealing and pretty self-explanatory. The...
Login or Create an Account to see details.
Product
One issue that we have is when we are building a regimen for a specific drug and put in a...
Login or Create an Account to see details.
Relationship
The vendor's support is good as long as it isn't from our representative. I think some of our...
Login or Create an Account to see details.
Product, Value
A lot could be improved with iKnowMed. Our hospital-based EHR feeds into it, but the system doesn't...
Login or Create an Account to see details.
Product
The best thing about iKnowMed is that it updates the NCCN guidelines on its own. If a user chooses...
Login or Create an Account to see details.
Operations, Product
Things were going a lot more smoothly before McKesson did the Ontada thing. That was the worst thing...
Login or Create an Account to see details.
Relationship
For over a year, we have been having issues configuring iKnowMed to the other software we use....
Login or Create an Account to see details.
Product
As far as functionality is concerned, iKnowMed is really good. It works perfectly as it is.
Login or Create an Account to see details.
Operations, Product
I haven't really seen any major demonstrable upgrades to iKnowMed since I have been at the...
Login or Create an Account to see details.
Product
iKnowMed is not too hard to figure out and pick up for people who have used EMRs; it is no harder to...
Login or Create an Account to see details.
Loyalty, Product
I don't love iKnowMed. I came from a different practice that used an Epic system, and it wasn't that...
Login or Create an Account to see details.
Operations, Product
There is nothing I like about iKnowMed. The rollout was very difficult. We are dealing with patients...
Login or Create an Account to see details.
Loyalty, Product
We don't have much of a choice when it comes to keeping iKnowMed. Our department could be fully...
Login or Create an Account to see details.
Culture, Value
Up until recently, charges with Ontada have been fine, but the vendor added a new option, and I got...
Login or Create an Account to see details.
Relationship
We have had our Ontada representative for many years, and they are very good and keep their...
Login or Create an Account to see details.
Loyalty
I hope that iKnowMed is not part of our long-term plans. Ontada can't seem to get the program...
Login or Create an Account to see details.
Product
I would like there to be a way to integrate iKnowMed with phone calls, courtesy reminders, and text...
Login or Create an Account to see details.
Relationship, Value
Ontada does keep all their promises. I have a wonderful case manager, who I can reach out to at all...
Login or Create an Account to see details.
Relationship, Operations
Things have been going fine with iKnowMed. We had a problem when it first came out; I think we just...
Login or Create an Account to see details.
Product
The functionality of iKnowMed is really great. The system is very user friendly and easy to use. It...
Login or Create an Account to see details.
Operations
The initial training from Ontada was fantastic. I would give it a top rating. I would rate the...
Login or Create an Account to see details.
Loyalty, Product
The chemotherapy protocols in iKnowMed are the absolute strongest point of the solution. We don't...
Login or Create an Account to see details.
Product, Value
iKnowMed's reliability and crash rate have been a little better than they were last year. The crash...
Login or Create an Account to see details.
Relationship, Product
McKesson takes our feedback on improvements for iKnowMed, and there are lots of improvements that...
Login or Create an Account to see details.
Operations, Product
iKnowMed functions. It is pretty simple, and we can train on it quickly. So that is to its benefit....
Login or Create an Account to see details.
Operations, Product
McKesson is extremely slow on upgrading everything, and when they do launch upgrades, the upgrades...
Login or Create an Account to see details.
Loyalty
Right now, iKnowMed is part of our long-term plans because there is nothing better. Converting to a...
Login or Create an Account to see details.
Value
McKesson doesn’t avoid charging for every little thing. They add charges to us.
Login or Create an Account to see details.
Product
Interfacing with iKnowMed is a nightmare. Data transfers are extremely difficult with McKesson's...
Login or Create an Account to see details.
Relationship, Product
I have a point of contact who is easy to get ahold of when I need something. The product is oncology...
Login or Create an Account to see details.
Product
I'm having some issues right now that I'm having a hard time getting fixed. Some of the providers'...
Login or Create an Account to see details.
Loyalty
I would buy the product again if I had to choose today because I have not been on anything else, but...
Login or Create an Account to see details.
Relationship
We have a dedicated support person, but our new representative from Ontada is not as good as our old...
Login or Create an Account to see details.
Product
iKnowMed works well within the oncology business, but we are missing the integration with the lab....
Login or Create an Account to see details.
Product
Users can find everything in iKnowMed. The system is overwhelming to learn in the sense that it...
Login or Create an Account to see details.
Relationship, Product
Ontada put in an MFA system, and when we go to use it, it doesn't put things over into the regular...
Login or Create an Account to see details.
Product
Our patient portal was user friendly, and we could send out mass messages to patients when we were...
Login or Create an Account to see details.
Relationship
Our Ontada representative has been pretty good at getting help without charging us, keeping things...
Login or Create an Account to see details.
Relationship
Our organization is going through a migration, and it has been pretty bumpy. There are a lot of...
Login or Create an Account to see details.
Relationship, Product
The vendor built a column for certain information to go to, and they said that it would work....
Login or Create an Account to see details.
Product
iKnowMed has its hiccups. The system's patient portal is very important to our patients, and they...
Login or Create an Account to see details.
Product
I like how easy it is to find patients in iKnowMed. We can fax orders through the system quickly. I...
Login or Create an Account to see details.
Loyalty, Value
We pay a lot for iKnowMed, and we could get a cheaper deal through the system of another vendor we...
Login or Create an Account to see details.
Product
We have decent integration with iKnowMed in some areas, and in other areas, it needs more work....
Login or Create an Account to see details.
Relationship
The support is good, and Ontada takes good care of us when we have an issue. We don't have a lot of...
Login or Create an Account to see details.
Operations
The last upgrade we had was easy, and we did not have any downtime or problems. We had some on-site...
Login or Create an Account to see details.
Loyalty, Relationship, Product
iKnowMed has a good cloud option, and it seems like they have thought through how they will add to...
Login or Create an Account to see details.
Relationship, Product
Ontada is a good vendor for medical oncology, and it seems like they are always adding new features...
Login or Create an Account to see details.
Relationship
Sometimes we get left in the dust on things when we ask Ontada questions. I asked a question months...
Login or Create an Account to see details.
Product
The iKnowMed system has been a little more stable lately. It works well, and I don't have any major...
Login or Create an Account to see details.
Product
The messaging system in iKnowMed is very bland and basic. There is no way to folder, categorize, or...
Login or Create an Account to see details.
Relationship, Product
Ontada is upgrading iKnowMed constantly, and the updates they are putting out are good. But we tend...
Login or Create an Account to see details.
Operations, Product
We have only had one issue with iKnowMed's integration, and I don't know whether that was more on me...
Login or Create an Account to see details.
Relationship, Product
Everything went well in our recent iKnowMed upgrade. A lot of the time, if an upgrade doesn't look...
Login or Create an Account to see details.
Relationship
Our account manager from Ontada has been excellent. Any time we have needed something, that person...
Login or Create an Account to see details.
Operations
iKnowMed's training isn't hard to get to, but sometimes, it is hard to follow. We always wish that...
Login or Create an Account to see details.
Relationship
I think the vendor has had to shift some things around. We have a new account manager, but we have...
Login or Create an Account to see details.
Loyalty, Relationship
My satisfaction with iKnowMed a year from now will be the same, unless something happens with the...
Login or Create an Account to see details.
Loyalty, Operations
Right now, my concern is with the way we are going to be interacting with our new account manager. I...
Login or Create an Account to see details.
Operations
Ontada has a place where we can go to get training materials. That is one of the things that we try...
Login or Create an Account to see details.
Product
iKnowMed has been very intuitive. Our end users don't have any issues with it, and we haven't needed...
Login or Create an Account to see details.
Relationship
The vendor has done well with the recent upgrade, and overall, things have been going well. In terms...
Login or Create an Account to see details.
Relationship, Operations
When we go into Ontada's self-help instructions, a lot is not really clear. And the vendor is not...
Login or Create an Account to see details.
Product
iKnowMed holds the patients' medical records, but we use a different system that handles the...
Login or Create an Account to see details.
Operations
Ontada's training usually goes out to the top and then filters down. Ontada's training is great. We...
Login or Create an Account to see details.
Relationship
Our call center is in iKnowMed constantly. Overall, I would say we are happy with it. Also, our...
Login or Create an Account to see details.
Operations
There is no training provided for new people coming in. Any training from Ontada would be helpful....
Login or Create an Account to see details.
Relationship
We have issues with iKnowMed a lot. We will have connectivity issues, and the product will go down,...
Login or Create an Account to see details.
Loyalty
iKnowMed is definitely not part of our long-term plans. I would advise others looking at iKnowMed...
Login or Create an Account to see details.
Product
The more I have used iKnowMed, the more I dislike it. iKnowMed’s scheduling system is horrible. We...
Login or Create an Account to see details.
Product
Our referral bases use other systems, so there is no integration in iKnowMed. It is horrible. We...
Login or Create an Account to see details.
Product
Honestly, iKnowMed is horrible. I don't think there are enough safety features built into it for...
Login or Create an Account to see details.
Relationship, Product
I would not buy iKnowMed again for this practice, but I would buy it for a simple oncology practice....
Login or Create an Account to see details.
Operations, Product
With us being multispecialty, it does pose challenges when Ontada makes updates. A lot of times,...
Login or Create an Account to see details.
Product
I don't think iKnowMed is a bad product at all. It is better than some that I have worked on, and it...
Login or Create an Account to see details.
Relationship
Ontada needs to give their support people the autonomy to think outside of the box and not just...
Login or Create an Account to see details.
Product
The new orders queue in iKnowMed was a great improvement and has been a lifesaver for us. We have...
Login or Create an Account to see details.
Product
The new patient portal was something I was not too thrilled with at first because it wasn't going...
Login or Create an Account to see details.
Relationship, Operations, Product
Ontada is constantly improving, and I like the way that they have started doing regular updates. It...
Login or Create an Account to see details.
Relationship
Whenever I have to get someone beyond the normal person from Ontada involved, they reach out,...
Login or Create an Account to see details.
Product
All of the recent upgrades that we have had for iKnowMed have been pretty straightforward. The...
Login or Create an Account to see details.
Product
Ontada just made some advances regarding our orders queue, but those advances complicated the...
Login or Create an Account to see details.
Relationship
I just feel like whenever I call Ontada, they aren't able to help me. They tell me that the thing...
Login or Create an Account to see details.
Relationship
I feel like whenever we get to someone at Ontada to help us with an issue or walk us through a...
Login or Create an Account to see details.
Product
This product is what I know, so I have been happy with it. There are some optimizations that people...
Login or Create an Account to see details.
Product
I did some different focus groups a couple of years ago. The universal theme is trying to streamline...
Login or Create an Account to see details.
Loyalty, Product
If there is a way to improve the GUI that we deal with, Ontada should. Apple has made their MP3...
Login or Create an Account to see details.
Relationship, Product
Overall, I'm not happy with the frequency of stability issues that happen at times. There have been...
Login or Create an Account to see details.
Product
I would strongly like to see some form of integration with AI as things like GPT-4 are coming....
Login or Create an Account to see details.
Relationship
Ontada tries to follow through on their promises. Within the last couple of years, Ontada has been...
Login or Create an Account to see details.
Relationship
The 800 number is always functional. Having our local IT person is good, and they are always...
Login or Create an Account to see details.
Product
iKnowMed is super sleek for ordering the appropriate evidence-based chemotherapy that is concordant...
Login or Create an Account to see details.
Relationship, Product
Ontada is doing rapid iterative development, but I don't feel like that actually helps me a whole...
Login or Create an Account to see details.
Product
Ontada is making some moves on interoperability, but their system is still not as good as Epic's. We...
Login or Create an Account to see details.
Product
Epic's system is better overall as an EMR, but iKnowMed is definitely better specifically for...
Login or Create an Account to see details.
Loyalty, Product
One thing that would be really nice is the ambient charting. I know iKnowMed is working on that and...
Login or Create an Account to see details.
Product
There is not just one pain point. There are pains multiple times every day from interacting with the...
Login or Create an Account to see details.
Product
The user experience isn't very useful. I click on the outside records tab a couple of times, and it...
Login or Create an Account to see details.
Product
We had a couple of outages the past year where all of iKnowMed went down, and that was a total...
Login or Create an Account to see details.
Loyalty, Product
I don't like Ontada’s new unified sign queue because it does not fit into my workflow. It is slow....
Login or Create an Account to see details.
Operations
As an experienced user, I am not really doing training. I know Ontada puts stuff out there. They...
Login or Create an Account to see details.
Product
Our radiation oncology side is on a different system than iKnowMed, so we end up faxing stuff back...
Login or Create an Account to see details.
Product
iKnowMed is pretty good at being efficient for the workflow for outpatient medical oncology. It...
Login or Create an Account to see details.
Culture, Relationship
In terms of the vendor's support, the system's new chat feature is pretty decent. However, even...
Login or Create an Account to see details.
Relationship
Ontada was aware that we needed help with the recent Change Healthcare issue. They were proactive...
Login or Create an Account to see details.
Relationship
The vendor is doing better in terms of their awareness and attempts to be more secure with the...
Login or Create an Account to see details.
Relationship
Overall, everything the vendor tries to do for us is meant to be helpful. Sometimes, there may need...
Login or Create an Account to see details.
Relationship
We have an account manager, and that person is amazingly helpful. Even when that person is out of...
Login or Create an Account to see details.
Loyalty
Ultimately, the vendor keeps their promises. It is great that they are moving to new technology in...
Login or Create an Account to see details.
Product
I wish that users didn't have to have 50,000 messages in their archived folders. It would be nice if...
Login or Create an Account to see details.
Relationship
Ontada's 800 number for tech support is good, and the key is our account manager. That person is...
Login or Create an Account to see details.
Product
One challenge that I have heard about is that physicians can't find ICD-10 or diagnosis codes easily...
Login or Create an Account to see details.
Relationship
Ontada tries to be proactive. I think they miss the mark, but they are trying to make changes.
Login or Create an Account to see details.
Operations
Ontada implemented Okta Verify. That is a double verification system, and we had the smoothest...
Login or Create an Account to see details.
Loyalty
We are moving away from Ontada because our entire system is switching EHRs, and our new EHR vendor...
Login or Create an Account to see details.
Product, Value
One challenge with iKnowMed is integrating with other systems and the cost of that. The system is...
Login or Create an Account to see details.
Product
iKnowMed is very intuitive, except for its work queue. Overall, I really like the system. For a...
Login or Create an Account to see details.
Product, Value
If I were to choose a solution again, I would look at a lot of systems other than iKnowMed. Some of...
Login or Create an Account to see details.
Product
In iKnowMed, we like that our patients are able to easily access the portal. Basically, we just use...
Login or Create an Account to see details.
Product
iKnowMed is a little confusing in terms of what exactly needs to be picked in order to get something...
Login or Create an Account to see details.
Relationship
My Ontada account manager gets all my phone calls. I never go through the helpline. We have a pretty...
Login or Create an Account to see details.
Operations, Product
Training new employees is very easy with how easy and customizable iKnowMed is, especially when we...
Login or Create an Account to see details.
Product
I would definitely like better scheduling functionality in iKnowMed. That would make things easier....
Login or Create an Account to see details.
Product
Our doctors really like iKnowMed. I think the biggest issue we have with iKnowMed is the patient...
Login or Create an Account to see details.
Product
We do not use iKnowMed to the fullest of its capabilities. It is not completely effective for us...
Login or Create an Account to see details.
Product
The chemo regimes are easy to navigate for our providers. The system is easy for our providers to...
Login or Create an Account to see details.
Relationship
Some of the things Ontada is doing with us to try to improve things will only make my overall...
Login or Create an Account to see details.
Product
In terms of what could be better, sometimes the speed at which things get developed and the speed at...
Login or Create an Account to see details.
Culture, Value
With software development, sometimes there are some unexpected timeline constraints, but Ontada...
Login or Create an Account to see details.
Relationship
I really like our account manager. They make things easy. We are able to get ahold of them and ask...
Login or Create an Account to see details.
Operations, Product
The system is easy and user friendly. If I don't know where something is, I can easily go into the...
Login or Create an Account to see details.
Product
There were a lot of reports that the old iKnowMed system had to track what employees were doing in...
Login or Create an Account to see details.
Product
I like the decision-making tool, Clear Value Plus. It helps us to select and determine the best...
Login or Create an Account to see details.
Product
I would like to see some very basic things improved with iKnowMed, and they are just the...
Login or Create an Account to see details.
Product
I would like to see the integration of electronic patient-reported outcomes. Basically, I would like...
Login or Create an Account to see details.
Culture, Value
I don't think McKesson charges for every little thing. I don't have any problem with their fee...
Login or Create an Account to see details.
Relationship, Product
McKesson doesn’t keep all their promises. That is a simple statement of fact. There are so many...
Login or Create an Account to see details.
Loyalty
We have no choice in terms of iKnowMed being a part of our long-term plans. So much of our...
Login or Create an Account to see details.
Relationship
In the last several years of iKnowMed, while the product has not improved dramatically, McKesson has...
Login or Create an Account to see details.
Relationship
I have an Ontada account manager, and they are excellent. They do research if we have problems and...
Login or Create an Account to see details.
Operations
The initial training was really good, but I would like to have a little more training from Ontada...
Login or Create an Account to see details.
Product
iKnowMed has everything that we need. The charting on all the chemo stuff is really user friendly...
Login or Create an Account to see details.
Product
From my standpoint, the vendor supports our integration goals fine. Answering more so from the...
Login or Create an Account to see details.
Operations, Product
I am a huge fan of iKnowMed. It is very easy to use and very intuitive. I could be saying that...
Login or Create an Account to see details.
Relationship
I want to see more involvement from Ontada's leadership in supporting what I need. There have been...
Login or Create an Account to see details.
Loyalty, Product
The process of ordering chemotherapy in our EMR is really good with iKnowMed. iKnowMed also...
Login or Create an Account to see details.
Loyalty, Product
iKnowMed definitely has limitations. It is a plague to all EMRs, and its scheduling and ordering...
Login or Create an Account to see details.
​
Featured Report
Preferences