iKnowMed (Mostly Ambulatory) Commentary
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Subject Expert
Monique Rasband
SRU Manager
Commentary Summary
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User Commentary
Product
In iKnowMed, we like that our patients are able to easily access the portal. Basically, we just use...
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Product
iKnowMed is a little confusing in terms of what exactly needs to be picked in order to get something...
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Relationship
My Ontada account manager gets all my phone calls. I never go through the helpline. We have a pretty...
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Operations, Product
Training new employees is very easy with how easy and customizable iKnowMed is, especially when we...
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Product
I would definitely like better scheduling functionality in iKnowMed. That would make things easier....
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Product
Our doctors really like iKnowMed. I think the biggest issue we have with iKnowMed is the patient...
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Product
We do not use iKnowMed to the fullest of its capabilities. It is not completely effective for us...
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Product
The chemo regimes are easy to navigate for our providers. The system is easy for our providers to...
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Relationship
Some of the things Ontada is doing with us to try to improve things will only make my overall...
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Product
In terms of what could be better, sometimes the speed at which things get developed and the speed at...
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Culture, Value
With software development, sometimes there are some unexpected timeline constraints, but Ontada...
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Relationship
I really like our account manager. They make things easy. We are able to get ahold of them and ask...
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Operations, Product
The system is easy and user friendly. If I don't know where something is, I can easily go into the...
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Product
There were a lot of reports that the old iKnowMed system had to track what employees were doing in...
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Product
I like the decision-making tool, Clear Value Plus. It helps us to select and determine the best...
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Product
I would like to see some very basic things improved with iKnowMed, and they are just the...
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Product
I would like to see the integration of electronic patient-reported outcomes. Basically, I would like...
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Culture, Value
I don't think McKesson charges for every little thing. I don't have any problem with their fee...
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Relationship, Product
McKesson doesn’t keep all their promises. That is a simple statement of fact. There are so many...
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Loyalty
We have no choice in terms of iKnowMed being a part of our long-term plans. So much of our...
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Relationship
In the last several years of iKnowMed, while the product has not improved dramatically, McKesson has...
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Relationship
I have an Ontada account manager, and they are excellent. They do research if we have problems and...
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Operations
The initial training was really good, but I would like to have a little more training from Ontada...
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Product
iKnowMed has everything that we need. The charting on all the chemo stuff is really user friendly...
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Product
From my standpoint, the vendor supports our integration goals fine. Answering more so from the...
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Operations, Product
I am a huge fan of iKnowMed. It is very easy to use and very intuitive. I could be saying that...
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Relationship
I want to see more involvement from Ontada's leadership in supporting what I need. There have been...
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Loyalty, Product
The process of ordering chemotherapy in our EMR is really good with iKnowMed. iKnowMed also...
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Loyalty, Product
iKnowMed definitely has limitations. It is a plague to all EMRs, and its scheduling and ordering...
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Relationship, Product
iKnowMed is oncology based, and that is a huge plus for us. We also like having a single point of...
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Relationship
Ontada could work on having better IT support. We had some interface issues between our solutions,...
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Relationship
Ontada tries very hard to support our organization's integration goals.
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Product
Users can customize their screens in the system based on their jobs and set up profiles for...
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Operations
Ontada recently made some changes to their work orders queue that have made things difficult. We...
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Product
Ontada could work on creating a full practice management solution that includes billing,...
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Loyalty
We recently had a horrible experience with Ontada where everything was great until they had multiple...
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Relationship
I'm extremely satisfied with the support staff we have through McKesson. As to the workflow...
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Operations, Product
iKnowMed is very self-explanatory. It is easy to navigate. Even when we have newer employees just...
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Product
The only issue I have with McKesson is that when they do releases, sometimes there are some glitches...
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Relationship, Product
Ontada's biggest strength is dealing with large volumes and thus updating for new drugs. However,...
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Product
What I like most about iKnowMed is that I am used to it.
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Product
The biggest opportunities for product improvement for iKnowMed are more integrated synthesis between...
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Relationship
If I could make any changes to our relationship with Ontada, I would establish a primary contact...
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Product
The biggest complaint we have is the worklist orders queue not being the easiest. McKesson just did...
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Relationship
We do have a good representative from Ontada. The representatives are easy to contact if there are...
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Product, Value
Not all labs are integrated with iKnowMed, so it would be nice to get those and the imaging reports...
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Relationship
When we went to purchase the iKnowMed program, we had an Ontada representative who went over the...
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Operations
We had great service from Ontada during our implementation, and the initial training was extremely...
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Product
iKnowMed is very user friendly and easy to teach, and the colors don't bore our eyeballs. iKnowMed...
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Loyalty, Product
The biggest thing I like about iKnowMed is that it updates the NCCN guidelines. That is extremely...
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Operations
iKnowMed’s implementations are handled by the vendor. The implementations are also web based....
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Relationship
The vendor’s support team for iKnowMed is quick to at least tell us either that they are working on...
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