iKnowMed (Mostly Ambulatory) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
Ontada does a decent enough job of trying to do the right things and at least being honest if they...
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Loyalty, Relationship, Product
We have not had a great year with Ontada. A lot of things need to be updated and brought into this...
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Operations
Ontada doesn’t have much training. They gave us some things to read through, but they don't seem to...
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Relationship, Product
There are a lot of little things that most modernized applications have that Ontada has not really...
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Relationship
We finally got a new account representative. I love them, and they have helped us a lot. They have...
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Product
iKnowMed is pretty easy to use, and it serves its purpose. Overall, the product does what we need it...
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Relationship, Operations
I would not buy iKnowMed again because the support that their team provides is pretty abysmal most...
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Operations, Product
Every time that Ontada does an update, something breaks. It is like clockwork. If I see an update...
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Operations
There is very little training or education from Ontada. There is no implementation. There are just...
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Product
A lot of times, the system goes down, and then we can't access it. It has connectivity problems....
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Loyalty
Our experience with iKnowMed hasn't improved. In the near future, we will no longer be using...
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Product
iKnowMed has worked out really well for us. I like that if users follow Ontada's directions, they...
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Product, Value
Our doctors don't like to pay for much, so they would like everything to be cheaper. However, we...
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Product
Something that would be useful in iKnowMed would be to have studies for pajama time. I know that...
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Product
iKnowMed really streamlines how we order standard care NCCN-compliant chemotherapy, and that is of...
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Operations, Product
Ontada is committed to providing a more frequent cadence of feedback, and I get on Zoom calls...
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Product
In the solution, when we share patients within our organization across different specialties, such...
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Product
Ontada recently did a helpful update regarding molecular testing so that iKnowMed can pull in source...
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Product
Sometimes Ontada just springs changes on us. They changed the ordering requisitions for molecular...
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Product
Ontada has a new tab in iKnowMed for interoperability, but I never use it because it is super slow...
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Product
iKnowMed stops working every so often. Every few months, there is unexpected iKnowMed downtime, and...
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Loyalty, Relationship
Ontada has made huge strides to upgrade iKnowMed, make it more user-friendly, and be more on top of...
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Relationship
My pet peeve with Ontada is that anytime I deal with the support people, they send me an email...
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Loyalty, Product
We continue using iKnowMed because the affordability is a huge factor, and at this point, the...
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Culture, Value
Ontada is very easy to work with. They want to create a product that works well for us. Everything...
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Operations
Ontada did a great job with our implementation. It was seamless for the most part. They are also...
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Relationship, Product
When we implemented iKnowMed, there were things we were told could be done, and they couldn’t. They...
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Product
iKnowMed is easy to use, but it is a click-happy system. We have been able to interface or integrate...
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Loyalty
Ontada is looking forward to the future trend to integrate new technologies and new things to...
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Relationship, Product
I would recommend iKnowMed, though I would certainly caution anyone with a multispecialty practice...
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Product
iKnowMed is not the worst system I have worked on; there are just ways to improve. Ontada is trying...
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Loyalty, Product
I would buy iKnowMed for medical and radiation oncology, but I would not recommend it for primary...
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Relationship, Product
iKnowMed works for the most part, but it gets bugs. It is a work in progress. We ask for something,...
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Value
We keep working with Ontada toward becoming completely paperless, and we work well with them. When...
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Operations
iKnowMed is easy for me to train. It is the easiest EMR I have ever been on because it is so geared...
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Operations, Product
iKnowMed is easy to use. I know how to use it, and I can train people on it. I can do pretty much...
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Relationship
Sometimes, it takes a long time for Ontada customer service to troubleshoot what the issue is; it...
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Value
iKnowMed is the best fit for us, and it is geared toward oncology. Everything is included in the...
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Relationship, Product
If we have a problem that Ontada can't fix, they put it on a list, and it may or may not happen....
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Relationship
I'm really mad at Ontada at this point. The ability for me to reach people who can fix things is not...
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Product
I am still overall satisfied with iKnowMed for what we need here. It is easy to use. It generally...
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Product
Every time we upgrade something with iKnowMed, it breaks something else. Some upgrades could take a...
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Product
iKnowMed as a pure electronic medical record works for the nurses and infusing drugs, but it doesn't...
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Product
iKnowMed is very user-friendly. It is just visually appealing and pretty self-explanatory. The...
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Product
One issue that we have is when we are building a regimen for a specific drug and put in a...
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Relationship
The vendor's support is good as long as it isn't from our representative. I think some of our...
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Product, Value
A lot could be improved with iKnowMed. Our hospital-based EHR feeds into it, but the system doesn't...
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Product
The best thing about iKnowMed is that it updates the NCCN guidelines on its own. If a user chooses...
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Operations, Product
Things were going a lot more smoothly before McKesson did the Ontada thing. That was the worst thing...
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Relationship
For over a year, we have been having issues configuring iKnowMed to the other software we use....
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Product
As far as functionality is concerned, iKnowMed is really good. It works perfectly as it is.
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Operations, Product
I haven't really seen any major demonstrable upgrades to iKnowMed since I have been at the...
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Product
iKnowMed is not too hard to figure out and pick up for people who have used EMRs; it is no harder to...
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Loyalty, Product
I don't love iKnowMed. I came from a different practice that used an Epic system, and it wasn't that...
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Operations, Product
There is nothing I like about iKnowMed. The rollout was very difficult. We are dealing with patients...
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Loyalty, Product
We don't have much of a choice when it comes to keeping iKnowMed. Our department could be fully...
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Culture, Value
Up until recently, charges with Ontada have been fine, but the vendor added a new option, and I got...
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Relationship
We have had our Ontada representative for many years, and they are very good and keep their...
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Loyalty
I hope that iKnowMed is not part of our long-term plans. Ontada can't seem to get the program...
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Product
I would like there to be a way to integrate iKnowMed with phone calls, courtesy reminders, and text...
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Relationship, Value
Ontada does keep all their promises. I have a wonderful case manager, who I can reach out to at all...
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Relationship, Operations
Things have been going fine with iKnowMed. We had a problem when it first came out; I think we just...
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Product
The functionality of iKnowMed is really great. The system is very user friendly and easy to use. It...
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Operations
The initial training from Ontada was fantastic. I would give it a top rating. I would rate the...
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Loyalty, Product
The chemotherapy protocols in iKnowMed are the absolute strongest point of the solution. We don't...
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Product, Value
iKnowMed's reliability and crash rate have been a little better than they were last year. The crash...
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Relationship, Product
McKesson takes our feedback on improvements for iKnowMed, and there are lots of improvements that...
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Operations, Product
iKnowMed functions. It is pretty simple, and we can train on it quickly. So that is to its benefit....
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Operations, Product
McKesson is extremely slow on upgrading everything, and when they do launch upgrades, the upgrades...
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Loyalty
Right now, iKnowMed is part of our long-term plans because there is nothing better. Converting to a...
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Value
McKesson doesn’t avoid charging for every little thing. They add charges to us.
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Product
Interfacing with iKnowMed is a nightmare. Data transfers are extremely difficult with McKesson's...
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Relationship, Product
I have a point of contact who is easy to get ahold of when I need something. The product is oncology...
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Product
I'm having some issues right now that I'm having a hard time getting fixed. Some of the providers'...
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Loyalty
I would buy the product again if I had to choose today because I have not been on anything else, but...
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Relationship
We have a dedicated support person, but our new representative from Ontada is not as good as our old...
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Product
iKnowMed works well within the oncology business, but we are missing the integration with the lab....
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Product
Users can find everything in iKnowMed. The system is overwhelming to learn in the sense that it...
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Relationship, Product
Ontada put in an MFA system, and when we go to use it, it doesn't put things over into the regular...
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Product
Our patient portal was user friendly, and we could send out mass messages to patients when we were...
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Relationship
Our Ontada representative has been pretty good at getting help without charging us, keeping things...
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Relationship
Our organization is going through a migration, and it has been pretty bumpy. There are a lot of...
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Relationship, Product
The vendor built a column for certain information to go to, and they said that it would work....
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Product
iKnowMed has its hiccups. The system's patient portal is very important to our patients, and they...
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Product
I like how easy it is to find patients in iKnowMed. We can fax orders through the system quickly. I...
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Loyalty, Value
We pay a lot for iKnowMed, and we could get a cheaper deal through the system of another vendor we...
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Product
We have decent integration with iKnowMed in some areas, and in other areas, it needs more work....
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Relationship
The support is good, and Ontada takes good care of us when we have an issue. We don't have a lot of...
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Operations
The last upgrade we had was easy, and we did not have any downtime or problems. We had some on-site...
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Loyalty, Relationship, Product
iKnowMed has a good cloud option, and it seems like they have thought through how they will add to...
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Relationship, Product
Ontada is a good vendor for medical oncology, and it seems like they are always adding new features...
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Relationship
Sometimes we get left in the dust on things when we ask Ontada questions. I asked a question months...
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Product
The iKnowMed system has been a little more stable lately. It works well, and I don't have any major...
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Product
The messaging system in iKnowMed is very bland and basic. There is no way to folder, categorize, or...
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Relationship, Product
Ontada is upgrading iKnowMed constantly, and the updates they are putting out are good. But we tend...
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Operations, Product
We have only had one issue with iKnowMed's integration, and I don't know whether that was more on me...
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Relationship, Product
Everything went well in our recent iKnowMed upgrade. A lot of the time, if an upgrade doesn't look...
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Relationship
Our account manager from Ontada has been excellent. Any time we have needed something, that person...
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Operations
iKnowMed's training isn't hard to get to, but sometimes, it is hard to follow. We always wish that...
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Relationship
I think the vendor has had to shift some things around. We have a new account manager, but we have...
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Loyalty, Relationship
My satisfaction with iKnowMed a year from now will be the same, unless something happens with the...
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Loyalty, Operations
Right now, my concern is with the way we are going to be interacting with our new account manager. I...
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Operations
Ontada has a place where we can go to get training materials. That is one of the things that we try...
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Product
iKnowMed has been very intuitive. Our end users don't have any issues with it, and we haven't needed...
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