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iKnowMed (Mostly Ambulatory)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Physician

Ontada is pretty decent. I have a couple of problems that they won't solve, and that is driving me...

Aug 2021
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Physician

iKnowMed is a lot easier to manipulate than another vendor's solution. iKnowMed is efficient. We can...

Aug 2021
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Physician

When we go to the clinical problem section to pick what disease a patient has, there are at least 10...

Aug 2021
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Physician

If we decide we don't like the way we have picked a certain problem, we can change the ICD-10 code,...

Aug 2021
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Physician

Ontada is a third-party vendor for our EMR. They do things as a third-party vendor so that they can...

Aug 2021
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Physician

We have a mini version of iKnowMed on our phones, and it is very good. It is probably better than...

Aug 2021
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Manager

I am not surprised by any unexpected charges. We receive our money's worth. Anyone would want a...

Jul 2021
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Manager

Ontada does excellent with their support. For the past few years, I have had meetings on a regular...

Jul 2021
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Manager

We are still getting used to the system, but there are glitches that happen more often than not. I...

Jul 2021
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Manager

I have been on the system for a long time. The system's reporting could be improved. There are some...

May 2021
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Analyst/Coordinator

Ontada has support available if we need it. Our account manager constantly responds to emails when...

May 2021
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Analyst/Coordinator

iKnowMed's implementation was fairly easy because we already had experience with the product.

May 2021
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Analyst/Coordinator

We would like our messages in iKnowMed to flow more with our actual EMR because they don't do that...

May 2021
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Analyst/Coordinator

iKnowMed is fairly easy to use and to the point. It does everything that we need it to, and it gets...

May 2021
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VP/Other Executive

With iKnowMed, the information that I need is easy to find. There is usually more than one way to...

Apr 2021
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VP/Other Executive

The vendor has been really responsive and receptive to the areas that we have needed change in....

Apr 2021
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Analyst/Coordinator

One of the things I appreciate most is not necessarily the product itself but our relationship with...

Apr 2021
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Analyst/Coordinator

I really like that the product is pretty competitive with larger EMR vendor’s products. When our new...

Apr 2021
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Analyst/Coordinator

One area where the product could definitely use improvement is the order process. The vendor could...

Apr 2021
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Manager

iKnowMed is oncology based, so it really works well for an oncology practice. We don't have to take...

Apr 2021
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Manager

Reporting is a big issue I would like to see improvements with. There is just no reporting in...

Apr 2021
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Manager

Ontada eventually keeps all their promises. There are some tools that are a little clunky. There...

Apr 2021
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Manager

The vendor needs to stay current with what the market demands related to value-based care and MIPS....

Mar 2021
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Manager

Ontada's service is improving. We have more dedicated support people who are engaging with us...

Mar 2021
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Nurse

We just had an upgrade recently. I will rate McKesson Specialty Health highly for upgrades because...

Dec 2020
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Nurse

From my standpoint, I have no trouble going to who I need to at McKesson Specialty Health when there...

Dec 2020
||
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Nurse

Some functionality is lacking. The diagnosis coding for orders needs some help. We do struggle with...

Dec 2020
||
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Nurse

I am not sure whether I would buy the product again. I like the product, but we have some users that...

Dec 2020
||
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Nurse

I have great support from our vendor representative. The vendor's teams are wonderful, and that is...

Dec 2020
||
(0)
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Nurse

We score all of our interoperability through the system. I rate the vendor highly. Interoperability...

Dec 2020
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Nurse

The vendor has done well to support us during the COVID-19 crisis. They pushed out a COVID-19...

Dec 2020
||
(0)
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Nurse

I feel like the vendor does want to nickel-and-dime us. They charge for everything.

Dec 2020
||
(0)
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Nurse

The vendor's implementation and upgrades have been great. Their implementation department is very...

Dec 2020
||
(0)
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Nurse

COVID-19 threw a wrench in things, but I think things will be better in a year from now. The vendor...

Dec 2020
||
(0)
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Nurse

The vendor needs to speed up their product development. Product development today is slow.

Dec 2020
||
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Nurse

I like iKnowMed a lot. It is nice having an oncology-specific EMR that is easy to use so that we...

Dec 2020
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Nurse

I get regular calls from McKesson, and we go over any issues that we have. We work on the MIPS and...

Dec 2020
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