iKnowMed (Mostly Ambulatory) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
The vendor has done well with the recent upgrade, and overall, things have been going well. In terms...
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Relationship, Operations
When we go into Ontada's self-help instructions, a lot is not really clear. And the vendor is not...
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Product
iKnowMed holds the patients' medical records, but we use a different system that handles the...
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Operations
Ontada's training usually goes out to the top and then filters down. Ontada's training is great. We...
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Relationship
Our call center is in iKnowMed constantly. Overall, I would say we are happy with it. Also, our...
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Operations
There is no training provided for new people coming in. Any training from Ontada would be helpful....
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Relationship
We have issues with iKnowMed a lot. We will have connectivity issues, and the product will go down,...
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Loyalty
iKnowMed is definitely not part of our long-term plans. I would advise others looking at iKnowMed...
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Product
The more I have used iKnowMed, the more I dislike it. iKnowMed’s scheduling system is horrible. We...
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Product
Our referral bases use other systems, so there is no integration in iKnowMed. It is horrible. We...
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Product
Honestly, iKnowMed is horrible. I don't think there are enough safety features built into it for...
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Relationship, Product
I would not buy iKnowMed again for this practice, but I would buy it for a simple oncology practice....
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Operations, Product
With us being multispecialty, it does pose challenges when Ontada makes updates. A lot of times,...
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Product
I don't think iKnowMed is a bad product at all. It is better than some that I have worked on, and it...
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Relationship
Ontada needs to give their support people the autonomy to think outside of the box and not just...
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Product
The new orders queue in iKnowMed was a great improvement and has been a lifesaver for us. We have...
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Product
The new patient portal was something I was not too thrilled with at first because it wasn't going...
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Relationship, Operations, Product
Ontada is constantly improving, and I like the way that they have started doing regular updates. It...
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Relationship
Whenever I have to get someone beyond the normal person from Ontada involved, they reach out,...
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Product
All of the recent upgrades that we have had for iKnowMed have been pretty straightforward. The...
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Product
Ontada just made some advances regarding our orders queue, but those advances complicated the...
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Relationship
I just feel like whenever I call Ontada, they aren't able to help me. They tell me that the thing...
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Relationship
I feel like whenever we get to someone at Ontada to help us with an issue or walk us through a...
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Product
This product is what I know, so I have been happy with it. There are some optimizations that people...
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Product
I did some different focus groups a couple of years ago. The universal theme is trying to streamline...
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Loyalty, Product
If there is a way to improve the GUI that we deal with, Ontada should. Apple has made their MP3...
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Relationship, Product
Overall, I'm not happy with the frequency of stability issues that happen at times. There have been...
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Product
I would strongly like to see some form of integration with AI as things like GPT-4 are coming....
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Relationship
Ontada tries to follow through on their promises. Within the last couple of years, Ontada has been...
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Relationship
The 800 number is always functional. Having our local IT person is good, and they are always...
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Product
iKnowMed is super sleek for ordering the appropriate evidence-based chemotherapy that is concordant...
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Relationship, Product
Ontada is doing rapid iterative development, but I don't feel like that actually helps me a whole...
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Product
Ontada is making some moves on interoperability, but their system is still not as good as Epic's. We...
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Product
Epic's system is better overall as an EMR, but iKnowMed is definitely better specifically for...
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Loyalty, Product
One thing that would be really nice is the ambient charting. I know iKnowMed is working on that and...
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Product
There is not just one pain point. There are pains multiple times every day from interacting with the...
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Product
The user experience isn't very useful. I click on the outside records tab a couple of times, and it...
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Product
We had a couple of outages the past year where all of iKnowMed went down, and that was a total...
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Loyalty, Product
I don't like Ontada’s new unified sign queue because it does not fit into my workflow. It is slow....
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Operations
As an experienced user, I am not really doing training. I know Ontada puts stuff out there. They...
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Product
Our radiation oncology side is on a different system than iKnowMed, so we end up faxing stuff back...
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Product
iKnowMed is pretty good at being efficient for the workflow for outpatient medical oncology. It...
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Culture, Relationship
In terms of the vendor's support, the system's new chat feature is pretty decent. However, even...
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Relationship
Ontada was aware that we needed help with the recent Change Healthcare issue. They were proactive...
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Relationship
The vendor is doing better in terms of their awareness and attempts to be more secure with the...
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Relationship
Overall, everything the vendor tries to do for us is meant to be helpful. Sometimes, there may need...
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Relationship
We have an account manager, and that person is amazingly helpful. Even when that person is out of...
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Loyalty
Ultimately, the vendor keeps their promises. It is great that they are moving to new technology in...
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Product
I wish that users didn't have to have 50,000 messages in their archived folders. It would be nice if...
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Relationship
Ontada's 800 number for tech support is good, and the key is our account manager. That person is...
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Product
One challenge that I have heard about is that physicians can't find ICD-10 or diagnosis codes easily...
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Relationship
Ontada tries to be proactive. I think they miss the mark, but they are trying to make changes.
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Operations
Ontada implemented Okta Verify. That is a double verification system, and we had the smoothest...
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Loyalty
We are moving away from Ontada because our entire system is switching EHRs, and our new EHR vendor...
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Product, Value
One challenge with iKnowMed is integrating with other systems and the cost of that. The system is...
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Product
iKnowMed is very intuitive, except for its work queue. Overall, I really like the system. For a...
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Product, Value
If I were to choose a solution again, I would look at a lot of systems other than iKnowMed. Some of...
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Product
In iKnowMed, we like that our patients are able to easily access the portal. Basically, we just use...
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Product
iKnowMed is a little confusing in terms of what exactly needs to be picked in order to get something...
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Relationship
My Ontada account manager gets all my phone calls. I never go through the helpline. We have a pretty...
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Operations, Product
Training new employees is very easy with how easy and customizable iKnowMed is, especially when we...
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Product
I would definitely like better scheduling functionality in iKnowMed. That would make things easier....
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Product
Our doctors really like iKnowMed. I think the biggest issue we have with iKnowMed is the patient...
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Product
We do not use iKnowMed to the fullest of its capabilities. It is not completely effective for us...
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Product
The chemo regimes are easy to navigate for our providers. The system is easy for our providers to...
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Relationship
Some of the things Ontada is doing with us to try to improve things will only make my overall...
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Product
In terms of what could be better, sometimes the speed at which things get developed and the speed at...
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Culture, Value
With software development, sometimes there are some unexpected timeline constraints, but Ontada...
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Relationship
I really like our account manager. They make things easy. We are able to get ahold of them and ask...
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Operations, Product
The system is easy and user friendly. If I don't know where something is, I can easily go into the...
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Product
There were a lot of reports that the old iKnowMed system had to track what employees were doing in...
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Product
I like the decision-making tool, Clear Value Plus. It helps us to select and determine the best...
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Product
I would like to see some very basic things improved with iKnowMed, and they are just the...
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Product
I would like to see the integration of electronic patient-reported outcomes. Basically, I would like...
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Culture, Value
I don't think McKesson charges for every little thing. I don't have any problem with their fee...
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Relationship, Product
McKesson doesn’t keep all their promises. That is a simple statement of fact. There are so many...
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Loyalty
We have no choice in terms of iKnowMed being a part of our long-term plans. So much of our...
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Relationship
In the last several years of iKnowMed, while the product has not improved dramatically, McKesson has...
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Relationship
I have an Ontada account manager, and they are excellent. They do research if we have problems and...
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Operations
The initial training was really good, but I would like to have a little more training from Ontada...
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Product
iKnowMed has everything that we need. The charting on all the chemo stuff is really user friendly...
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Product
From my standpoint, the vendor supports our integration goals fine. Answering more so from the...
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Operations, Product
I am a huge fan of iKnowMed. It is very easy to use and very intuitive. I could be saying that...
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Relationship
I want to see more involvement from Ontada's leadership in supporting what I need. There have been...
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Loyalty, Product
The process of ordering chemotherapy in our EMR is really good with iKnowMed. iKnowMed also...
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Loyalty, Product
iKnowMed definitely has limitations. It is a plague to all EMRs, and its scheduling and ordering...
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Relationship, Product
iKnowMed is oncology based, and that is a huge plus for us. We also like having a single point of...
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Relationship
Ontada could work on having better IT support. We had some interface issues between our solutions,...
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Relationship
Ontada tries very hard to support our organization's integration goals.
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Product
Users can customize their screens in the system based on their jobs and set up profiles for...
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Operations
Ontada recently made some changes to their work orders queue that have made things difficult. We...
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Product
Ontada could work on creating a full practice management solution that includes billing,...
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Loyalty
We recently had a horrible experience with Ontada where everything was great until they had multiple...
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Relationship
I'm extremely satisfied with the support staff we have through McKesson. As to the workflow...
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Operations, Product
iKnowMed is very self-explanatory. It is easy to navigate. Even when we have newer employees just...
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Product
The only issue I have with McKesson is that when they do releases, sometimes there are some glitches...
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Relationship, Product
Ontada's biggest strength is dealing with large volumes and thus updating for new drugs. However,...
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Product
What I like most about iKnowMed is that I am used to it.
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Product
The biggest opportunities for product improvement for iKnowMed are more integrated synthesis between...
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Relationship
If I could make any changes to our relationship with Ontada, I would establish a primary contact...
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Product
The biggest complaint we have is the worklist orders queue not being the easiest. McKesson just did...
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Relationship
We do have a good representative from Ontada. The representatives are easy to contact if there are...
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Product, Value
Not all labs are integrated with iKnowMed, so it would be nice to get those and the imaging reports...
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Relationship
When we went to purchase the iKnowMed program, we had an Ontada representative who went over the...
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Operations
We had great service from Ontada during our implementation, and the initial training was extremely...
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Product
iKnowMed is very user friendly and easy to teach, and the colors don't bore our eyeballs. iKnowMed...
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Loyalty, Product
The biggest thing I like about iKnowMed is that it updates the NCCN guidelines. That is extremely...
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Operations
iKnowMed’s implementations are handled by the vendor. The implementations are also web based....
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Relationship
The vendor’s support team for iKnowMed is quick to at least tell us either that they are working on...
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