iKnowMed (Mostly Ambulatory) Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty, Relationship, Product
From a practice standpoint, iKnowMed being specific to oncology is the huge driver for why we are...
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Relationship, Product
For iKnowMed, there are some things that I as a former web developer would do to make my life easier...
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Relationship
We have a tight relationship with Ontada. They address things whenever we want something catered to...
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Product
I can’t see anyone outside the network being interested in iKnowMed, and I haven’t heard anybody...
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Product
With Ontada’s support, I don’t understand why certain basic functionality in iKnowMed still isn’t...
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Product
I only use iKnowMed to document a couple of notes, so I’m not using it very heavily, and it works...
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Loyalty, Product
I don’t think iKnowMed is the greatest system in the world. If we were looking at other systems,...
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Product
iKnowMed is pretty user-friendly and easy to use. It is not really complex or hard to find the...
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Product
The overall charting works pretty well. It could just be updated a little more; for example, the...
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Product
iKnowMed is oncology based, so that is the main thing. I have been on it for so long, so it is...
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Relationship
I used to have an Ontada account manager that I worked closely with, but then we got a new one, and...
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Relationship
I have an issue with one user in iKnowMed, and we have been trying to solve it for a long time. My...
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Relationship, Product
Ontada does come up with enhancements. Some of those enhancements are successful. Also, Ontada has...
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Relationship
With Ontada, I can't just pick up the phone and get answers or send an email. There is no email...
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Relationship, Operations
Ontada no longer does the one-on-one training that they used to do. Before, whenever I had new...
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Product
iKnowMed is really good for oncology. The flowsheets are really user-friendly. We can find data...
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Value
With iKnowMed, if we want to get lab results from a new lab into the interface, there is a high...
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Value
We used to get our faxes for free out of iKnowMed. Then Ontada started charging for the faxes....
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Relationship
Ontada does a decent enough job of trying to do the right things and at least being honest if they...
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Loyalty, Relationship, Product
We have not had a great year with Ontada. A lot of things need to be updated and brought into this...
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Operations
Ontada doesn’t have much training. They gave us some things to read through, but they don't seem to...
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Relationship, Product
There are a lot of little things that most modernized applications have that Ontada has not really...
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Relationship
We finally got a new account representative. I love them, and they have helped us a lot. They have...
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Product
iKnowMed is pretty easy to use, and it serves its purpose. Overall, the product does what we need it...
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Relationship, Operations
I would not buy iKnowMed again because the support that Ontada's team provides is pretty abysmal...
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Operations, Product
Every time that Ontada does an update, something breaks. It is like clockwork. If I see an update...
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Operations
There is very little training or education from Ontada. There is no implementation. There are just...
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Product
A lot of times, the system goes down, and then we can't access it. It has connectivity problems....
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Loyalty
Our experience with iKnowMed hasn't improved. In the near future, we will no longer be using...
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Product
iKnowMed has worked out really well for us. I like that if users follow Ontada's directions, they...
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Product, Value
Our doctors don't like to pay for much, so they would like everything to be cheaper. However, we...
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Product
Something that would be useful in iKnowMed would be to have studies for pajama time. I know that...
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Product
iKnowMed really streamlines how we order standard care NCCN-compliant chemotherapy, and that is of...
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Operations, Product
Ontada is committed to providing a more frequent cadence of feedback, and I get on Zoom calls...
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Product
In the solution, when we share patients within our organization across different specialties, such...
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Product
Ontada recently did a helpful update regarding molecular testing so that iKnowMed can pull in source...
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Product
Sometimes Ontada just springs changes on us. They changed the ordering requisitions for molecular...
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Product
Ontada has a new tab in iKnowMed for interoperability, but I never use it because it is super slow...
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Product
iKnowMed stops working every so often. Every few months, there is unexpected iKnowMed downtime, and...
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Loyalty, Relationship
Ontada has made huge strides to upgrade iKnowMed, make it more user-friendly, and be more on top of...
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Relationship
My pet peeve with Ontada is that anytime I deal with the support people, they send me an email...
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Loyalty, Product
We continue using iKnowMed because the affordability is a huge factor, and at this point, the...
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Culture, Value
Ontada is very easy to work with. They want to create a product that works well for us. Everything...
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Operations
Ontada did a great job with our implementation. It was seamless for the most part. They are also...
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Relationship, Product
When we implemented iKnowMed, there were things we were told could be done, and they couldn’t. They...
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Product
iKnowMed is easy to use, but it is a click-happy system. We have been able to interface or integrate...
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Loyalty
Ontada is looking forward to the future trend to integrate new technologies and new things to...
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Relationship, Product
I would recommend iKnowMed, though I would certainly caution anyone with a multispecialty practice...
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Product
iKnowMed is not the worst system I have worked on; there are just ways to improve. Ontada is trying...
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Loyalty, Product
I would buy iKnowMed for medical and radiation oncology, but I would not recommend it for primary...
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Relationship, Product
iKnowMed works for the most part, but it gets bugs. It is a work in progress. We ask for something,...
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Value
We keep working with Ontada toward becoming completely paperless, and we work well with them. When...
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Operations
iKnowMed is easy for me to train. It is the easiest EMR I have ever been on because it is so geared...
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Operations, Product
iKnowMed is easy to use. I know how to use it, and I can train people on it. I can do pretty much...
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Relationship
Sometimes, it takes a long time for Ontada customer service to troubleshoot what the issue is; it...
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Value
iKnowMed is the best fit for us, and it is geared toward oncology. Everything is included in the...
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Relationship, Product
If we have a problem that Ontada can't fix, they put it on a list, and it may or may not happen....
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Relationship
I'm really mad at Ontada at this point. The ability for me to reach people who can fix things is not...
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Product
I am still overall satisfied with iKnowMed for what we need here. It is easy to use. It generally...
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Product
Every time we upgrade something with iKnowMed, it breaks something else. Some upgrades could take a...
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Commentary Summary
Comment Type Breakout