iKnowMed (Mostly Ambulatory)
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Physician

Functionality and Upgrades

The primary criticism I have of the design of iKnowMed is that it forces people to put information...

Dec 2022
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Physician

Functionality and Upgrades

If I want something to move forward in iKnowMed, like if I am seeing a patient in the middle of the...

Dec 2022
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Physician

Functionality and Upgrades

We have several solutions that we are employing or going to employ to compensate for the weaknesses...

Dec 2022
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Physician

Functionality and Upgrades

iKnowMed has improved dramatically over the last five to six years, but it is still suboptimal and...

Dec 2022
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Physician

Lessons Learned

If one asks a prisoner whether they are going to have a meal in the prison cafeteria, the answer is...

Dec 2022
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Physician

Service and Support

The support team has an inability to make some things better, but when it comes to support for...

Dec 2022
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Physician

Functionality and Upgrades

There are outcomes that are derived from iKnowMed, but they are not always favorable. The underlying...

Dec 2022
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Manager

ROI / Cost (care and feeding)

The product is a valuable, great resource for us to use, and it is very user friendly. We trust the...

Sep 2022
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Manager

Functionality and Upgrades

The product seems to have a bit more lag time with some processes. Things do not seem to be flowing...

Sep 2022
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Manager

Functionality and Upgrades

Most of the changes Ontada has made have been very good. There are some little things that would be...

Sep 2022
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Nurse

Service and Support

During a call with the Ontada help desk, the person I was speaking with didn't know the answer to my...

Sep 2022
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Nurse

Functionality and Upgrades

iKnowMed is a very easy system to use. There are not multiple layers to how we have to do things....

Sep 2022
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Nurse

Other Observations & Comments

iKnowMed started out as a McKesson product, so there are pricing structures that are different...

Sep 2022
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Nurse

Lessons Learned

If there were another option or an opportunity out there besides Ontada, I wouldn’t choose iKnowMed...

Sep 2022
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Director

Relationship

The vendor's executive involvement is really good. We have great resources. The people at Ontada are...

Jun 2022
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Director

ROI / Cost (care and feeding)

Overall, the cost of iKnowMed is within a good range for us. The system is not overly expensive for...

Jun 2022
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Director

Service and Support

My wish list would include a quicker response to CMS and NCCN guidelines. I want a quicker response...

Jun 2022
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Manager

Functionality and Upgrades

I like that iKnowMed is a specialty-based system. The vendor has come a long way since we started...

Jun 2022
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Manager

Functionality and Upgrades

iKnowMed isn't easy to learn. It takes a while to get the hang of where things are in the system. I...

Jun 2022
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Manager

Functionality and Upgrades

When we write lab orders and different diagnoses, it would be nice if we could include more than one...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The regimen management is done very well. We can very easily see what is going on in the chart....

Mar 2022
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Analyst/Coordinator

Service and Support

Ontada seems very responsive when we give feedback. They are interested in our suggestions, and they...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

There are various areas in the chart that still could use some good improvement, and reporting and...

Mar 2022
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Manager

Functionality and Upgrades

iKnowMed could cater more toward physicians in terms of the way they are able to do notes and...

Mar 2022
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Manager

Functionality and Upgrades

iKnowMed is user friendly. It is easy to navigate in a patient's chart. There is typically more than...

Mar 2022
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Manager

Functionality and Upgrades

iKnowMed is excellent for physician documentation.

Mar 2022
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Manager

Functionality and Upgrades

iKnowMed is not good for reporting. The vendor hasn't improved the reporting center in any...

Mar 2022
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Manager

Relationship

The customer support has significantly improved from years past, and the leadership is strong, but I...

Mar 2022
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Manager

Implementation and Training

The initial implementation training was not great. The ongoing training is good. We have a dedicated...

Mar 2022
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Manager

Interfacing and Integration

There is not a good system of integration with the hospital. If my patient is seen only in the...

Mar 2022
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Manager

Relationship

We have one account representatative, and having their dedicated attention has been significantly...

Mar 2022
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Nurse

Functionality and Upgrades

I like that iKnowMed has all the updates and reporting we need for a pay-for-performance model....

Feb 2022
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Manager

Functionality and Upgrades

We have had an okay transition moving from the original iKnowMed to v.G2. We have had to make some...

Dec 2021
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Manager

Functionality and Upgrades

One of the advantages of iKnowMed that we appreciate is that the regimens are always being updated....

Dec 2021
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Manager

Functionality and Upgrades

We like the interfaces in v.G2, particularly in the lab module. We have a lot of data that...

Dec 2021
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Manager

ROI / Cost (care and feeding)

Overall, we find it pretty easy to get data and run reports on our patients, and we get good...

Dec 2021
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Manager

Service and Support

The support is okay, but it isn't as good as it used to be. We are oncologists and cancer...

Dec 2021
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Physician

Relationship

Ontada doesn't keep even the implied promises that they make. iKnowMed has core fatal flaws that...

Dec 2021
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Physician

Functionality and Upgrades

The upgrades to iKnowMed have made it better than it used to be. The Clear Value Plus component of...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

We have been going through the transition from the first-generation version of iKnowMed to the...

Dec 2021
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