Forcura
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

Loyalty, Product

Forcura integrates with our EMR. That helps tremendously. The vendors are working toward an even...

Aug 2023
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CEO/President

Product, Value

The top benefit from using this technology is secure communications. That is a requirement these...

Aug 2023
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Director

Culture, Value

We wanted to add an additional form to the environment, and we weren't aware that we had a form...

Aug 2023
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Director

Relationship

The vendor is really good with their support. Whenever we call or open up a support ticket, the...

Aug 2023
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Director

Operations, Product

We purchased a new plug-in with the Forcura platform for referrals, and we had some issues with the...

Aug 2023
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VP/Other Executive

Relationship

The support for the product goes well. We have had issues with the mobile piece, and we have had to...

Jul 2023
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VP/Other Executive

Operations, Product

Forcura is user friendly. It is set up in a very organized format. Users can pretty much teach...

Jul 2023
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VP/Other Executive

Product

There are three components to Forcura. There are eFax and orders modules that are both excellent,...

Jul 2023
||
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Director

Relationship

Forcura is always great to work with. Their tech support team is great, and their business reviews...

Jul 2023
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Director

Product

Ease of use and efficiency are what come to mind as benefits from Forcura. The technology of an eFax...

Jul 2023
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Director

Relationship, Product

Rarely has there been an outage with Forcura. It has probably happened less than what I can count on...

Jul 2023
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Director

Value

There is probably a solution out there that is more like a one-stop shop because Forcura hasn't been...

Jul 2023
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VP/Other Executive

Product

The Forcura dashboard is easy to use and set up. It could be dialed down from something very complex...

Jun 2023
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VP/Other Executive

Operations

The initial setup for Forcura was very streamlined and easy. There were no complications, and the...

Jun 2023
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Analyst/Coordinator

Culture

The vendor tried to offer some services, and we told them that we were not into those services right...

Jun 2023
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Analyst/Coordinator

Product

I do a lot of faxing orders, and we try to limit paper, so faxing and receiving things...

Jun 2023
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Analyst/Coordinator

Product

The things that we need are usually basic, like faxing. The vendor has editing tools, which are...

Jun 2023
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VP/Other Executive

Operations

When Forcura has an update, the vendor will let us know. However, that area has lacked a bit lately...

Jun 2023
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VP/Other Executive

Loyalty, Product

It would be amazing if the system could do electronic consent. The vendor is working on that. I...

Jun 2023
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VP/Other Executive

Product, Value

We used to have only a few fax lines. Now, we have many fax lines through the vendor. That has been...

Jun 2023
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VP/Other Executive

Product

We really don't have any problems with Forcura. The system has been great for us, and it is very...

Jun 2023
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VP/Other Executive

Relationship

Forcura is a fax platform, but I think that the vendor is trying to be as proactive as they can. The...

Jun 2023
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Manager

Loyalty, Relationship, Product

With Forcura, we have seen quite a few benefits, from order management all the way through general...

Jun 2023
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Manager

Loyalty, Relationship, Product

Forcura is heading in the right direction with the focus on referrals and doing order signatures via...

Jun 2023
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Manager

Product

The most significant area of improvement for Forcura is their mobile app. It could be expanded to...

Jun 2023
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Analyst/Coordinator

Relationship

Forcura’s setup process for support isn’t terrible. Our issue is with the ongoing process of fixing...

May 2023
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Analyst/Coordinator

Relationship

Even though we don’t like their answers, we have regular calls with Forcura. The vendor is proactive...

May 2023
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Analyst/Coordinator

Relationship, Product

Forcura keeps their immediate promises, but the promises change. Knowing what we know now, we would...

May 2023
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Analyst/Coordinator

Product

The Forcura product has an interface with another product that essentially allows us to manage all...

May 2023
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Analyst/Coordinator

Product

I wish Forcura were more robust. It is a very niche product that only tackles one type of faxing. My...

May 2023
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Analyst/Coordinator

Product

Forcura's system has basic integration, but I am not extremely satisfied. There is an opportunity...

May 2023
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Analyst/Coordinator

Operations, Value

My biggest pet peeve regarding the quality of Forcura’s implementations is the fact that we pay a...

May 2023
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Analyst/Coordinator

Relationship

Forcura delivers a lot of new functionalities, but what they bring to the table doesn’t meet our...

May 2023
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VP/Other Executive

Relationship, Product, Value

I am definitely a Forcura advocate. The top benefit of using Forcura is visibility into what our...

May 2023
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VP/Other Executive

Relationship

Our main contact people have been amazing, helpful, and available. I compliment Forcura on their...

May 2023
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VP/Other Executive

Product

The problem that we have that is holding up our referral management team is that we can't easily...

May 2023
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VP/Other Executive

Loyalty, Product

When we are working on our referrals, we have several portals that we have to go to. It is a pain to...

May 2023
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VP/Other Executive

Relationship

The vendor is super good at meeting with us, accepting our feedback, and implementing solutions that...

May 2023
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Manager

Relationship, Product

Forcura usually flashes something up on the bottom of the screen when there is a potential issue.

May 2023
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Manager

Culture

During initial calls, we were told the system functions in certain ways, but it doesn't.

May 2023
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Manager

Product, Value

Forcura was a good solution for us to get out of our old fax system. Forcura is a time-saver and has...

May 2023
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Manager

Product

Forcura is good except for the lack of everything pulling over. The system is stable and reliable,...

May 2023
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Manager

Relationship

The customer support for Forcura is very prompt. I recently wasn't able to upload documents. I sent...

May 2023
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CEO/President

Product, Value

The number-one benefit of Forcura is the communication skills with the physician for our specialty....

May 2023
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CEO/President

Relationship, Product

Electronic signatures are still a challenge with Forcura. The system is still lagging behind in our...

May 2023
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CEO/President

Relationship

Forcura’s customer service is fabulous. In today's world, that is untrue for most companies. We...

May 2023
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CEO/President

Relationship, Product

We like Forcura’s willingness to listen to their clients' needs and implement changes rapidly. Our...

May 2023
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CEO/President

Product

We don't have to keep clicking and opening with Forcura. We type in our patient's name and can see...

May 2023
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CEO/President

Relationship

What I love the most about Forcura is that they are a very proactive employer. They are innovative...

May 2023
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CEO/President

Product, Value

Forcura has streamlined my ability to look at orders, plans of treatment, and doctor's signatures...

May 2023
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Manager

Product

Forcura's app is awful, and they know that. In the app store, the app has a one-star rating. The...

May 2023
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CEO/President

Operations

The vendor’s implementation process was pretty straightforward. The staff from Forcura is great to...

Apr 2023
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CEO/President

Loyalty

We chose Forcura because of their product's smooth integration with our EMR system and all of the...

Apr 2023
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CEO/President

Product, Value

The best part of using the product is the efficiency of it. It helps us reduce human errors. It...

Apr 2023
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VP/Other Executive

Operations, Operations, Product, Product

The product’s processes are hard to learn and are unintuitive. We had to designate someone to be the...

Apr 2023
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VP/Other Executive

Product, Product

Automation and improving our back-office efficiency are key in every product, and Forcura helps us...

Apr 2023
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VP/Other Executive

Product, Product

I have been involved with Forcura on the integration side when we have been bringing someone new on....

Apr 2023
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VP/Other Executive

Product, Product

The product doesn’t allow two physicians to sign in to the system at once.

Apr 2023
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VP/Other Executive

Product, Product

I would like to see Forcura integrate with many more products, especially remote patient monitoring...

Apr 2023
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VP/Other Executive

Relationship, Relationship

The wait time with the vendor's phone support needs some improvement.

Apr 2023
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VP/Other Executive

Product, Product

The product is easy to use. It has different programs and a good portfolio of services within it....

Apr 2023
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Director

Culture, Operations

There was a disconnect between some of the things that the vendor's salesperson said and what the...

Apr 2023
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Director

Product

The vendor needs to include a single sign-on option in the system. Right now, users have to maintain...

Apr 2023
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Director

Product

When users make forms or templates in the product, the system allows them to create documents in the...

Apr 2023
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Director

Product

It would be nice if the product's app could work similarly on computers to the way it works on...

Apr 2023
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Director

Product

The product needs better functionality for a Windows device. If that functionality were there, that...

Apr 2023
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Director

Product

The vendor is slowly improving their product, but the improvements they are making aren't related to...

Apr 2023
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Director

Relationship

The vendor's support people are very responsive. They know what they are talking about, and they...

Apr 2023
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Director

Relationship

The vendor is proactive. They send out notifications and alerts and tell us what is changing and...

Apr 2023
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Director

Culture

We talked to the vendor's salespeople when we were looking to buy the product. Then, we talked with...

Apr 2023
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Director

Product, Value

The product eliminated a lot of back-and-forth.

Apr 2023
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Director

Operations

An opportunity for improvement would be more hands-on training with support staff. The training was...

Mar 2023
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Director

Relationship

Anytime we reach out, we are answered within the hour. We have a representative that is just an...

Mar 2023
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Manager

Product

One of my complaints about the system is that when we are exporting the referral to another...

Mar 2023
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Manager

Operations, Product

Forcura has been great for implementations and upgrades. When they did the last update, they went...

Mar 2023
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Manager

Relationship

Forcura’s support is great. They answer the phone and then fix whatever is going on. Their...

Mar 2023
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Manager

Product

The physicians' orders have gone really well with Forcura. The orders are sent out, and if we don't...

Mar 2023
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Analyst/Coordinator

Relationship, Product

We have had some complaints and concerns from our users about how the mobile uploads work on their...

Mar 2023
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Analyst/Coordinator

Relationship

Forcura was definitely very helpful from the get-go, but there was a little bit of confusion as to...

Mar 2023
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Analyst/Coordinator

Operations

We don’t need ongoing training because the Forcura program is pretty cut and dry. Even when the...

Mar 2023
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Analyst/Coordinator

Product

I would definitely recommend Forcura for any home health agency that has a lot of revolving home...

Mar 2023
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Analyst/Coordinator

Product, Value

Overall, the Forcura program is great. It is pretty efficient. It is a rare occasion when there is...

Mar 2023
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Manager

Product, Value

Forcura is a technological solution that significantly improves and streamlines administrative-based...

Mar 2023
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Manager

Operations

We were very happy with the initial training we received. The vendor offered training sessions for...

Mar 2023
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Director

Operations

Our initial training wasn’t done in person, but we had a representative from Forcura who we could...

Mar 2023
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Manager

Relationship

One of the areas where I am the most satisfied with Forcura is their support. I am responsible for...

Mar 2023
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Manager

Relationship, Product

Forcura has a relationship with our EMR vendor and offers full integration with our orders...

Mar 2023
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Director

Value

We have had a really positive experience with Forcura. The technology has really streamlined our...

Mar 2023
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Director

Product

I like Forcura. The platform is relatively easy to use, and our office team is utilizing it...

Mar 2023
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CEO/President

Product

Forcura does well for our organization and is connected in some way electronically with our EMR....

Mar 2023
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CEO/President

Relationship

I really like that Forcura’s support team easily and quickly communicates with me when I send them a...

Mar 2023
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CEO/President

Product

Sometimes when a fax comes in, the system doesn't identify documents properly and labels them...

Mar 2023
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Analyst/Coordinator

Relationship

Forcura is very responsive. When we put a support ticket or a question in, we get an email. Forcura...

Mar 2023
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Analyst/Coordinator

Operations

When all the faxes started to come in online, there was a learning curve for us to get used to using...

Mar 2023
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Analyst/Coordinator

Relationship, Product

Forcura seems to keep innovating and improving things. Forcura updated some areas for being able to...

Mar 2023
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Analyst/Coordinator

Relationship

The only piece of Forcura that we couldn't get to work was the wound-capture piece. We were supposed...

Mar 2023
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Manager

Product

What impresses me most about the Forcura product is the orders manager. I like it for managing all...

Feb 2023
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Manager

Product

We don't utilize the secure texting platform that Forcura provides as much as I thought we would. It...

Feb 2023
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Manager

Loyalty

We went with Forcura because of the document management functionality and the secure texting...

Feb 2023
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Manager

Relationship

It is difficult to find a customer service line with Forcura when I need assistance. I don't know...

Feb 2023
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Manager

Operations

When we hired a new person, Forcura just recommended that the person watch the videos that Forcura...

Feb 2023
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Analyst/Coordinator

Relationship

When we have troubles, the problems are usually with our EMR and not Forcura's system. Even if an...

Feb 2023
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Analyst/Coordinator

Relationship

Whenever I speak to someone at Forcura, the first person in line can usually handle every issue....

Feb 2023
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Manager

Product

Forcura, for the most part, has done what they said they would do. We move very quickly because we...

Feb 2023
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Manager

Operations, Product

Forcura implemented progress to goals a couple of years ago, but the way that the product reads for...

Feb 2023
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Manager

Product

Forcura has been good to streamline intake referral and order processes. Orders management...

Feb 2023
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Analyst/Coordinator

Product

Forcura has a drive that is a dumping place for things that come from outside Forcura. I would like...

Feb 2023
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Director

Product

The only thing I don't like about one of Forcura’s updates is the labeling of certain items. But...

Feb 2023
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Director

Relationship, Product

We get emails and pop-up notifications about updates. The updates have been very user friendly and...

Feb 2023
||
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VP/Other Executive

Operations

For our field staff, things are a struggle, but that issue has to do with the education piece for...

Feb 2023
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VP/Other Executive

Loyalty, Product

In one platform we are using, we are not able to combine documents or separate documents. So when we...

Feb 2023
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Director

Relationship, Product

Sometimes Forcura doesn't catch a referral or documents other things as referrals, but those errors...

Feb 2023
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Analyst/Coordinator

Product

I would tell someone considering Forcura that the product is an easy way to get orders back in a...

Jan 2023
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Analyst/Coordinator

Relationship

When we call Forcura’s support people with a problem, they answer and fix our problem right away.

Jan 2023
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Analyst/Coordinator

Relationship

We had a meeting with Forcura, and I gave some suggestions and opinions about the product, but I...

Jan 2023
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Analyst/Coordinator

Operations, Product

Forcura is very user friendly because I am able to learn and use it on my own. I need it to do my...

Jan 2023
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CEO/President

Relationship, Operations

Forcura really feels like a partner. Anytime that we have had a concept where we needed their help...

Jan 2023
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CEO/President

Product

The Forcura product gets clunky, and some of the system is not intuitive. The whole concept of what...

Jan 2023
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CEO/President

Relationship

Forcura’s support team leaves some room to be desired. They are not as accessible as they need to be...

Jan 2023
||
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CEO/President

Relationship

It is very easy to jump onto a call with the vendor if we have an idea. Forcura has been very...

Jan 2023
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CEO/President

Operations

I am not crazy about the vendor’s training videos and the things that they roll out.

Jan 2023
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CEO/President

Product

Forcura is good at integration, but getting people to play with them is hard. The only way that the...

Jan 2023
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Manager

Operations

When we first started with Forcura, the implementation process was a little rockier than it is now....

Dec 2022
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Manager

Product

Everything is very simple in Forcura on the user end, even with the faxing portion. The...

Dec 2022
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(0)
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Manager

Loyalty

A big reason we went with Forcura was their mobile ability and the secure messaging for HIPAA...

Dec 2022
||
(0)
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Manager

Relationship

Forcura’s support people are always available. Even though they are in a different time zone,...

Dec 2022
||
(0)
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Manager

Relationship

We have frequent client calls with our representatives where we get updated on the vendor’s road...

Dec 2022
||
(0)
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Director

Relationship

We get calls all the time about new things that Forcura is rolling out. We have always had a...

Dec 2022
||
(0)
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Director

Relationship, Product, Value

Forcura has worked really well, and the vendor has been pretty good at keeping promises. We have...

Dec 2022
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(0)
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VP/Other Executive

Product

Sometimes, when our clinicians are out in the field, we have to keep rebooting the product. It seems...

Dec 2022
||
(0)
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Director

Loyalty

We won't be able to use Forcura if it does not integrate with whatever new EMR we choose. We hope...

Dec 2022
||
(0)
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Director

Operations

We had some hiccups when we were rolling out Forcura Circle, but the implementation team was very...

Dec 2022
||
(0)
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Director

Product

I would like some more reporting features from Forcura. We can get most of our order reports from...

Dec 2022
||
(0)
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VP/Other Executive

Product, Value

The product is amazing, and it has helped us a lot.

Dec 2022
||
(0)
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VP/Other Executive

Relationship

Forcura is a newer company, and they are developing the product. The vendor doesn't know what they...

Nov 2022
||
(0)
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VP/Other Executive

Relationship

Forcura knows where they want to go. They have a beautiful vision, and they are going after it.

Nov 2022
||
(0)
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Director

Product

We had some problems with the wound measuring tool that Forcura offers and had to turn that feature...

Nov 2022
||
(0)
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Director

Value

We are nickel-and-dimed by Forcura. They are offering some new products now, and those come at an...

Nov 2022
||
(0)
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Director

Operations

Forcura could make more training available. Trainings are usually during lunch-and-learn sessions,...

Nov 2022
||
(0)
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Director

Relationship

The vendor's support is very good. Forcura does a good job with vendor executive involvement and has...

Nov 2022
||
(0)
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Director

Loyalty

Forcura is a great platform overall and a great platform for attachments, which are what we mainly...

Nov 2022
||
(0)
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COO

Product

The Forcura product integrates well with the other products that we use.

Nov 2022
||
(0)
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CEO/President

Loyalty, Product

Forcura’s product is user friendly, well integrated, and easy to use. It is fully integrated with...

Nov 2022
||
(0)
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CEO/President

Relationship

Forcura does not want to talk to us. They always communicate through email, and there is no way to...

Nov 2022
||
(0)
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CEO/President

Operations

The training for the product is awful; the training process is superficial. Forcura is not involved...

Nov 2022
||
(0)
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Director

Operations

We have troubles with the way Forcura trained our staff on the system. We have had to ask for...

Nov 2022
||
(0)
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Director

Value

Because of Forcura, we get our orders back faster than ever. That increases our revenue.

Nov 2022
||
(0)
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