Forcura Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Product, Value

The top benefits that we have seen from the system have been more convenience, a faster referral...

Jun 2024
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Manager

Operations

From the beginning, the vendor has been very hands-on with their training. They make sure that we...

Jun 2024
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Nurse

Product

Forcura is easy to use because of the mobile app.

May 2024
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Nurse

Product

I really like the way we can securely capture documents. I really enjoy that we can build forms...

May 2024
||
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Nurse

Operations

There are two different perspectives. The way that we use the product is great. But I think Forcura...

May 2024
||
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Nurse

Product

There are things in Forcura that we haven't used that I wish we would explore more. But with those,...

May 2024
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Nurse

Relationship

With Forcura, I do not have a personal representative assigned to me. But I have also never felt the...

May 2024
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Nurse

Culture, Relationship, Product

Forcura definitely works as promoted, but I think they could do more. However, I really think the...

May 2024
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Nurse

Operations

Forcura gives great ongoing education, but I wish they were more helpful to individuals in...

May 2024
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Director

Product

I would like to see Forcura improve their mobile application. Our users struggle to stay signed in...

May 2024
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Director

Product

One of the best things about the system is its attachment console. That console gives us an easier...

May 2024
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Director

Value

We just added a referral automation IQ through the system, and there was an extra fee for that. We...

May 2024
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Analyst/Coordinator

Relationship

With Forcura, I don't feel like the last year has been successful. Their quality and service levels...

May 2024
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Analyst/Coordinator

Product

I really do love the orders management in Forcura where it automatically sends and bypasses any...

May 2024
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Analyst/Coordinator

Product

Forcura is a unitasker, and they need to expand beyond just the orders. They are good at the orders,...

May 2024
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Analyst/Coordinator

Relationship, Product

We have regular meetings with Forcura, especially about the pain points. They are trying to educate...

May 2024
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VP/Other Executive

Product

The best part of using Forcura has been the system's order management and the fact that we can get...

Apr 2024
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VP/Other Executive

Relationship, Product

Our biggest pain point with Forcura is that we need to have a surgery schedule date added to the...

Apr 2024
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VP/Other Executive

Relationship

The biggest positives that I have experienced with Forcura have been their customer service and...

Apr 2024
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CEO/President

Product

I would tell someone considering Forcura that it is a good product. The top benefits of using...

Mar 2024
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CEO/President

Product

Forcura is easy and very user friendly.

Mar 2024
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CEO/President

Relationship

Forcura will say that they fixed an issue, and things may be good for a little while, but then the...

Mar 2024
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Analyst/Coordinator

Product

Forcura is easy to use and user friendly. It makes the job of uploading orders to the EMR much...

Mar 2024
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Analyst/Coordinator

Relationship, Product

I would like Forcura to help with other documents that the field clinicians have to get into the EMR...

Mar 2024
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Manager

Product, Value

The top benefit of Forcura is the integration with our EHR. The system has been fantastic compared...

Mar 2024
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Manager

Product

I would love to see Forcura build out more integration. For example, the only patient profile...

Mar 2024
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Manager

Operations

There is a bit to be desired with the vendor's mobile user training and clinical training, but their...

Mar 2024
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Manager

Relationship

I can't express enough how great the system is for communication. Everyone is assigned a client...

Mar 2024
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Manager

Relationship

Our relationship with Forcura is good. They are very communicative. We have unfortunately had an...

Mar 2024
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Manager

Product

Across the board, Forcura has great programs. The order management, referral management, and...

Mar 2024
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Manager

Relationship, Product

We have a lot of rural areas where the reception is not great, but Forcura has been able to meet...

Mar 2024
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Manager

Value

With some of the newer features that Forcura has, everything is being charged separately. We are...

Mar 2024
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Director

Value

Thanks to Forcura, we have seen increased efficiencies with our admissions processes and with our...

Mar 2024
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Director

Product

With the back-office version of Forcura, users can't see whether someone else is in a document...

Mar 2024
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Director

Loyalty, Product

Forcura is a great product. I am glad that we have stayed with it. There are some things in the...

Mar 2024
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Analyst/Coordinator

Relationship, Product

We can create fillable PDFs in Forcura so that we don't have to fill things out with a pen and...

Feb 2024
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Analyst/Coordinator

Loyalty

The sole reason we purchased Forcura was for orders management. Our previous EMR didn't have a way...

Feb 2024
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Analyst/Coordinator

Product

Our clinicians have multiple devices, like their phones and tablets, and they can sign in to Forcura...

Feb 2024
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Analyst/Coordinator

Product

We normally experience an issue with the app when it comes to signing in. We get an error message....

Feb 2024
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Analyst/Coordinator

Operations

Our go-live for the system was smooth, and we received great support.

Feb 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

Regarding having all the functionality that we need, I can just identify something that Forcura is...

Feb 2024
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Analyst/Coordinator

Relationship

I definitely think there are things that could be added to Forcura. From the support side, it would...

Feb 2024
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Analyst/Coordinator

Relationship

Forcura’s support team is amazing and very helpful. Our account manager is very proactive in letting...

Feb 2024
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Analyst/Coordinator

Product

It is nice to have an order management system that can work in all of our service lines. We have...

Feb 2024
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Director

Value

I'm enjoying the service. We had a different solution before, and Forcura is far superior to that....

Feb 2024
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Director

Relationship, Product

Forcura has some problems when we are faxing things out and things are hanging in the queue. The...

Feb 2024
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Director

Relationship, Product

Forcura just did some new updates related to the referrals, so they deliver new technology that...

Feb 2024
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Analyst/Coordinator

Relationship

Forcura's solution is a good product overall. We get amazing support and a really user-friendly...

Feb 2024
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Director

Relationship, Product

I would like the product to have greater customization capabilities. It allows us to add custom...

Feb 2024
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Director

Loyalty, Product, Value

If we tried to deploy patient referral management technology with another vendor, we could do that...

Feb 2024
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Director

Operations

I don't feel like the vendor has given us a lot of training. Also, there have been times when the...

Feb 2024
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Director

Value

The vendor does a decent job with how they charge us. They do a census check on a routine basis....

Feb 2024
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Director

Product, Value

One benefit of this product is the effective management of the intake operational workflow. The...

Feb 2024
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VP/Other Executive

Product

The ease with the movement of information in Forcura is something that has definitely helped with...

Feb 2024
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VP/Other Executive

Relationship

Forcura is willing to listen to needs and try to respond to them. It doesn’t take 500 people saying...

Feb 2024
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VP/Other Executive

Product

Forcura could work on being able to better populate content into a referral. Also, Forcura charges...

Feb 2024
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VP/Other Executive

Product

I'm not sure whether this is on the road map, but Forcura could work on expanding their...

Feb 2024
||
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Manager

Operations

Implementing Forcura was pretty seamless, and the vendor was able to quickly integrate the solution...

Feb 2024
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Manager

Relationship, Operations

I like that Forcura gives us an idea of what is on their timeline. We have regular meetings with...

Feb 2024
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Manager

Value

Forcura is definitely worth the investment we are putting into it, and I don’t know how we would be...

Feb 2024
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Manager

Product

Forcura gives us a great visualization of the status of the orders. We can see whose responsibility...

Feb 2024
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Manager

Product

We use the referral management piece with Forcura. We use Forcura for order tracking, and all of our...

Feb 2024
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Manager

Loyalty, Product

This is extremely minor, so I wouldn't even call it a problem, but I use Forcura for a certain...

Feb 2024
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Manager

Relationship

Forcura’s customer service is excellent. Anytime I put a ticket in, they respond right away. They do...

Feb 2024
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CEO/President

Loyalty, Product

The integration of the referral information piece and our order processing piece is a big deal for...

Feb 2024
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CEO/President

Loyalty

We have even recently looked at some other products, and a video capability would be something that...

Feb 2024
||
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CEO/President

Product

The vendor could work on utilizing AI to streamline how the document management flow happens. The...

Feb 2024
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CEO/President

Relationship

We get excellent service from our representative at Forcura. Anytime we have an issue, we reach out,...

Feb 2024
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CEO/President

Relationship

We have had a really good experience working with Forcura. They definitely stepped up before others...

Feb 2024
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CEO/President

Loyalty

When we were looking to change products, there were no questions from our EMR provider as to who the...

Feb 2024
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CFO

Product, Value

Using Forcura has definitely been a game changer for us. It has probably eliminated a full head...

Feb 2024
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CFO

Relationship

Forcura has done nothing but improve. I like the fact that they have reached out to us multiple...

Feb 2024
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CFO

Product

Forcura does a pretty good job of managing our faxes, but sometimes it is hard to find faxes, and we...

Feb 2024
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CFO

Product

As far as expanding the product base is concerned, we would like Forcura's product to integrate with...

Feb 2024
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Manager

Product, Value

Forcura has increased our efficiency with our clerical staff because orders and signed documents...

Feb 2024
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Manager

Relationship, Product

The only thing I struggle with is that Forcura is not putting enough effort into resolving the big...

Feb 2024
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Manager

Relationship

Forcura is constantly in contact with me and sending me information. I usually have regular...

Feb 2024
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Manager

Value

I don't think Forcura charges for every little thing; they are just very expensive. The Forcura...

Feb 2024
||
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Manager

Operations

Forcura took the lead on the implementation and made sure that we had what we needed and that we...

Feb 2024
||
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Manager

Relationship

My main message is for Forcura to take enhancement requests seriously. Companies like us barely have...

Feb 2024
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Manager

Loyalty

We primarily looked at Forcura. We ultimately picked Forcura because they did offer a service where...

Feb 2024
||
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Director

Value

The top benefits of using Forcura’s technology are their implementation and their customer service....

Feb 2024
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Director

Product

We don't really have any problems with Forcura. Occasionally, faxes don't come through, but...

Feb 2024
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Director

Operations

Forcura’s implementation is great. The vendor works well with software vendors. I was very surprised...

Feb 2024
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Director

Operations

Forcura worked well with our other software, and any issues that we had with the implementation...

Feb 2024
||
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Director

Relationship, Operations, Product

With the mobile software, we get pretty remote in some areas, and we don't have cell phone service....

Feb 2024
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Director

Value

The vendor has come out with some new things over the course of the last few years, and I don't feel...

Feb 2024
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Director

Relationship

We met a lot of the executives at a conference we went to. They chimed in at the beginning, and a...

Feb 2024
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Director

Loyalty, Relationship

Forcura follows through. They have a good road map of things that are up and coming, and they seem...

Feb 2024
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Director

Relationship, Product

I do calls with other clients who either are looking at getting Forcura, don't know how to utilize...

Feb 2024
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Analyst/Coordinator

Product

Forcura increases the efficiency of our intake and medical records department. I am not an end user...

Feb 2024
||
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CEO/President

Value

We haven't really faced any issues with the vendor nickel-and-diming us. Generally, things have been...

Feb 2024
||
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CEO/President

Operations

The vendor's upgrades are pretty transparent. We don't really see any implementation services from...

Feb 2024
||
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CEO/President

Loyalty, Relationship

We haven't seen many significant changes to the product considering what we had when we started...

Feb 2024
||
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CEO/President

Loyalty, Product

There is an inherent flaw in the system’s technology that I haven’t seen the vendor address. The...

Feb 2024
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CEO/President

Product

There are other tools out there that have communication aspects, but Forcura has a few more things...

Feb 2024
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Manager

Product, Value

Forcura saves a lot of time for our agency staff, especially when it comes to having to locate...

Jan 2024
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Manager

Relationship

With the Forcura support system, we can always guarantee that we will have a response within 24...

Jan 2024
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Manager

Product

I would tell someone that Forcura is great for order management, but it just isn't really usable on...

Jan 2024
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Manager

Product

Forcura is not the easiest. It has a lot of issues. It is user friendly because it is repetitive,...

Jan 2024
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Nurse

Product

As a clinician and an administrator, I really like the ease of use of the application. I do wish...

Jan 2024
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VP/Other Executive

Relationship

We asked for enhancements a couple of years ago, and Forcura didn't address them as timely as we...

Dec 2023
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VP/Other Executive

Loyalty, Product

Forcura has made enhancements. The order-tracking process is working very well. We initially had...

Dec 2023
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VP/Other Executive

Operations

Forcura does well with training, and we meet with Forcura frequently. They always have new...

Dec 2023
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VP/Other Executive

Loyalty, Product

The biggest area we use Forcura in is our order tracking system. That is where we are able to follow...

Dec 2023
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Director

Product

Forcura hits the mark in all areas, and I can't think of any room for improvement anywhere. I have...

Nov 2023
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COO

Product, Value

Using Forcura, we have been able to manage our orders over a set amount of days and keep them below...

Nov 2023
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(0)
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COO

Operations, Product

We have not done any implementations since we started with Forcura, and there haven't been any...

Nov 2023
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CEO/President

Value

Forcura is in the same situation that many vendors find themselves in. The vendor has raised their...

Nov 2023
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CEO/President

Relationship, Product

Forcura is stable and reliable, and the vendor is responsive.

Nov 2023
||
(0)
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CEO/President

Relationship, Product

Forcura doesn't really reduce pain points very well for me.

Nov 2023
||
(0)
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Manager

Product

The product is user friendly. There is rarely any downtime or any glitches. The vendor does updates...

Nov 2023
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Manager

Relationship

Forcura will let us know when they are doing upgrades, and we also have a representative who will...

Nov 2023
||
(0)
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Manager

Product

Overall, I have been very happy with the system. It is easy to navigate and visually pleasing.

Oct 2023
||
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Manager

Product

The top benefit of using Forcura is managing incoming documentation. With the old-school way of...

Oct 2023
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Manager

Relationship

The Forcura team is amazing. When I reach out either to their support team or our direct liaison...

Oct 2023
||
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Manager

Product

There are some aspects of the system that are difficult, especially on the administrator side when...

Oct 2023
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Manager

Product

Forcura is a great system for managing faxes, referrals, and orders. It integrates well with EHR...

Oct 2023
||
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Manager

Product

We have Forcura as our primary method of importing referrals into our EHR. Forcura is like an...

Oct 2023
||
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CEO/President

Relationship, Value

Forcura has done better with listening to concerns. And they have been better at discounting and...

Oct 2023
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(0)
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CEO/President

Product, Value

The product is very agile for integration, and that is a huge plus.

Oct 2023
||
(0)
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CEO/President

Relationship, Product

Forcura has become really difficult for the end-user experience. It is extremely difficult to do...

Oct 2023
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CEO/President

Relationship

Forcura has a great product, but their customer service has really declined since we came on board....

Oct 2023
||
(0)
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CEO/President

Loyalty, Product

Forcura integrates with our EMR. That helps tremendously. The vendors are working toward an even...

Aug 2023
||
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CEO/President

Product, Value

The top benefit from using this technology is secure communications. That is a requirement these...

Aug 2023
||
(0)
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Director

Culture, Value

We wanted to add an additional form to the environment, and we weren't aware that we had a form...

Aug 2023
||
(0)
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Director

Relationship

The vendor is really good with their support. Whenever we call or open up a support ticket, the...

Aug 2023
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Director

Operations, Product

We purchased a new plug-in with the Forcura platform for referrals, and we had some issues with the...

Aug 2023
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VP/Other Executive

Relationship

The support for the product goes well. We have had issues with the mobile piece, and we have had to...

Jul 2023
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VP/Other Executive

Operations, Product

Forcura is user friendly. It is set up in a very organized format. Users can pretty much teach...

Jul 2023
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VP/Other Executive

Product

There are three components to Forcura. There are eFax and orders modules that are both excellent,...

Jul 2023
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