Forcura Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
The best part of using Forcura has been the system's order management and the fact that we can get...
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Relationship, Product
Our biggest pain point with Forcura is that we need to have a surgery schedule date added to the...
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Relationship
The biggest positives that I have experienced with Forcura have been their customer service and...
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Product
I would tell someone considering Forcura that it is a good product. The top benefits of using...
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Product
Forcura is easy and very user friendly.
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Relationship
Forcura will say that they fixed an issue, and things may be good for a little while, but then the...
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Product
Forcura is easy to use and user friendly. It makes the job of uploading orders to the EMR much...
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Relationship, Product
I would like Forcura to help with other documents that the field clinicians have to get into the EMR...
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Product, Value
One benefit of the system is its integration with our EHR. We are also getting gains from the...
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Product
I would like to see the vendor work on building out more integration options in patient profiles on...
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Operations
There is a bit to be desired with the vendor's mobile user training and clinical training, but their...
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Relationship
I can't express enough how great the system is for communication. Everyone is assigned a client...
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Value
Thanks to Forcura, we have seen increased efficiencies with our admissions processes and with our...
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Product
With the back-office version of Forcura, users can't see whether someone else is in a document...
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Loyalty, Product
Forcura is a great product. I am glad that we have stayed with it. There are some things in the...
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Relationship, Product
We can create fillable PDFs in Forcura so that we don't have to fill things out with a pen and...
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Loyalty
The sole reason we purchased Forcura was for orders management. Our previous EMR didn't have a way...
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Product
Our clinicians have multiple devices, like their phones and tablets, and they can sign in to Forcura...
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Product
We normally experience an issue with the app when it comes to signing in. We get an error message....
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Operations
Our go-live for the system was smooth, and we received great support.
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Loyalty, Relationship, Product
Regarding having all the functionality that we need, I can just identify something that Forcura is...
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Relationship
I definitely think there are things that could be added to Forcura. From the support side, it would...
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Relationship
Forcura’s support team is amazing and very helpful. Our account manager is very proactive in letting...
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Product
It is nice to have an order management system that can work in all of our service lines. We have...
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Value
I'm enjoying the service. We had a different solution before, and Forcura is far superior to that....
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Relationship, Product
Forcura has some problems when we are faxing things out and things are hanging in the queue. The...
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Relationship, Product
Forcura just did some new updates related to the referrals, so they deliver new technology that...
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Relationship
Forcura's solution is a good product overall. We get amazing support and a really user-friendly...
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Relationship, Product
I would like the product to have greater customization capabilities. It allows us to add custom...
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Loyalty, Product, Value
If we tried to deploy patient referral management technology with another vendor, we could do that...
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Operations
I don't feel like the vendor has given us a lot of training. Also, there have been times when the...
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Value
The vendor does a decent job with how they charge us. They do a census check on a routine basis....
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Product, Value
One benefit of this product is the effective management of the intake operational workflow. The...
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Product
The ease with the movement of information in Forcura is something that has definitely helped with...
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Relationship
Forcura is willing to listen to needs and try to respond to them. It doesn’t take 500 people saying...
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Product
Forcura could work on being able to better populate content into a referral. Also, Forcura charges...
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Product
I'm not sure whether this is on the road map, but Forcura could work on expanding their...
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Operations
Implementing Forcura was pretty seamless, and the vendor was able to quickly integrate the solution...
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Relationship, Operations
I like that Forcura gives us an idea of what is on their timeline. We have regular meetings with...
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Value
Forcura is definitely worth the investment we are putting into it, and I don’t know how we would be...
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Product
Forcura gives us a great visualization of the status of the orders. We can see whose responsibility...
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Product
We use the referral management piece with Forcura. We use Forcura for order tracking, and all of our...
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Loyalty, Product
This is extremely minor, so I wouldn't even call it a problem, but I use Forcura for a certain...
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Relationship
Forcura’s customer service is excellent. Anytime I put a ticket in, they respond right away. They do...
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Loyalty, Product
The integration of the referral information piece and our order processing piece is a big deal for...
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Loyalty
We have even recently looked at some other products, and a video capability would be something that...
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Product
The vendor could work on utilizing AI to streamline how the document management flow happens. The...
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Relationship
We get excellent service from our representative at Forcura. Anytime we have an issue, we reach out,...
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Relationship
We have had a really good experience working with Forcura. They definitely stepped up before others...
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Loyalty
When we were looking to change products, there were no questions from our EMR provider as to who the...
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Product, Value
Using Forcura has definitely been a game changer for us. It has probably eliminated a full head...
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Relationship
Forcura has done nothing but improve. I like the fact that they have reached out to us multiple...
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Product
Forcura does a pretty good job of managing our faxes, but sometimes it is hard to find faxes, and we...
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Product
As far as expanding the product base is concerned, we would like Forcura's product to integrate with...
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Product, Value
Forcura has increased our efficiency with our clerical staff because orders and signed documents...
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Relationship, Product
The only thing I struggle with is that Forcura is not putting enough effort into resolving the big...
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Relationship
Forcura is constantly in contact with me and sending me information. I usually have regular...
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Value
I don't think Forcura charges for every little thing; they are just very expensive. The Forcura...
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Operations
Forcura took the lead on the implementation and made sure that we had what we needed and that we...
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Relationship
My main message is for Forcura to take enhancement requests seriously. Companies like us barely have...
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Loyalty
We primarily looked at Forcura. We ultimately picked Forcura because they did offer a service where...
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Value
The top benefits of using Forcura’s technology are their implementation and their customer service....
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Product
We don't really have any problems with Forcura. Occasionally, faxes don't come through, but...
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Operations
Forcura’s implementation is great. The vendor works well with software vendors. I was very surprised...
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Operations
Forcura worked well with our other software, and any issues that we had with the implementation...
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Relationship, Operations, Product
With the mobile software, we get pretty remote in some areas, and we don't have cell phone service....
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Value
The vendor has come out with some new things over the course of the last few years, and I don't feel...
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Relationship
We met a lot of the executives at a conference we went to. They chimed in at the beginning, and a...
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Loyalty, Relationship
Forcura follows through. They have a good road map of things that are up and coming, and they seem...
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Relationship, Product
I do calls with other clients who either are looking at getting Forcura, don't know how to utilize...
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Product
Forcura increases the efficiency of our intake and medical records department. I am not an end user...
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Value
We haven't really faced any issues with the vendor nickel-and-diming us. Generally, things have been...
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Operations
The vendor's upgrades are pretty transparent. We don't really see any implementation services from...
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Loyalty, Relationship
We haven't seen many significant changes to the product considering what we had when we started...
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Loyalty, Product
There is an inherent flaw in the system’s technology that I haven’t seen the vendor address. The...
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Product
There are other tools out there that have communication aspects, but Forcura has a few more things...
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Product, Value
Forcura saves a lot of time for our agency staff, especially when it comes to having to locate...
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Relationship
With the Forcura support system, we can always guarantee that we will have a response within 24...
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Product
I would tell someone that Forcura is great for order management, but it just isn't really usable on...
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Product
Forcura is not the easiest. It has a lot of issues. It is user friendly because it is repetitive,...
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Product
As a clinician and an administrator, I really like the ease of use of the application. I do wish...
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Relationship
We asked for enhancements a couple of years ago, and Forcura didn't address them as timely as we...
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Loyalty, Product
Forcura has made enhancements. The order-tracking process is working very well. We initially had...
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Operations
Forcura does well with training, and we meet with Forcura frequently. They always have new...
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Loyalty, Product
The biggest area we use Forcura in is our order tracking system. That is where we are able to follow...
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Product
Forcura hits the mark in all areas, and I can't think of any room for improvement anywhere. I have...
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Product, Value
Using Forcura, we have been able to manage our orders over a set amount of days and keep them below...
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Operations, Product
We have not done any implementations since we started with Forcura, and there haven't been any...
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Value
Forcura is in the same situation that many vendors find themselves in. The vendor has raised their...
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Relationship, Product
Forcura is stable and reliable, and the vendor is responsive.
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Relationship, Product
Forcura doesn't really reduce pain points very well for me.
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Product
The product is user friendly. There is rarely any downtime or any glitches. The vendor does updates...
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Relationship
Forcura will let us know when they are doing upgrades, and we also have a representative who will...
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Product
Overall, I have been very happy with the system. It is easy to navigate and visually pleasing.
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Product
The top benefit of using Forcura is managing incoming documentation. With the old-school way of...
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Relationship
The Forcura team is amazing. When I reach out either to their support team or our direct liaison...
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Product
There are some aspects of the system that are difficult, especially on the administrator side when...
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Product
Forcura is a great system for managing faxes, referrals, and orders. It integrates well with EHR...
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Product
We have Forcura as our primary method of importing referrals into our EHR. Forcura is like an...
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Relationship, Value
Forcura has done better with listening to concerns. And they have been better at discounting and...
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Product, Value
The product is very agile for integration, and that is a huge plus.
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Relationship, Product
Forcura has become really difficult for the end-user experience. It is extremely difficult to do...
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Relationship
Forcura has a great product, but their customer service has really declined since we came on board....
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Loyalty, Product
Forcura integrates with our EMR. That helps tremendously. The vendors are working toward an even...
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Product, Value
The top benefit from using this technology is secure communications. That is a requirement these...
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Culture, Value
We wanted to add an additional form to the environment, and we weren't aware that we had a form...
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Relationship
The vendor is really good with their support. Whenever we call or open up a support ticket, the...
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Operations, Product
We purchased a new plug-in with the Forcura platform for referrals, and we had some issues with the...
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Relationship
The support for the product goes well. We have had issues with the mobile piece, and we have had to...
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Operations, Product
Forcura is user friendly. It is set up in a very organized format. Users can pretty much teach...
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Product
There are three components to Forcura. There are eFax and orders modules that are both excellent,...
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Relationship
Forcura is always great to work with. Their tech support team is great, and their business reviews...
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Product
Ease of use and efficiency are what come to mind as benefits from Forcura. The technology of an eFax...
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Relationship, Product
Rarely has there been an outage with Forcura. It has probably happened less than what I can count on...
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Value
There is probably a solution out there that is more like a one-stop shop because Forcura hasn't been...
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Product
The Forcura dashboard is easy to use and set up. It could be dialed down from something very complex...
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Operations
The initial setup for Forcura was very streamlined and easy. There were no complications, and the...
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Culture
The vendor tried to offer some services, and we told them that we were not into those services right...
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Product
I do a lot of faxing orders, and we try to limit paper, so faxing and receiving things...
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Product
The things that we need are usually basic, like faxing. The vendor has editing tools, which are...
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Operations
When Forcura has an update, the vendor will let us know. However, that area has lacked a bit lately...
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Loyalty, Product
It would be amazing if the system could do electronic consent. The vendor is working on that. I...
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Product, Value
We used to have only a few fax lines. Now, we have many fax lines through the vendor. That has been...
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Product
We really don't have any problems with Forcura. The system has been great for us, and it is very...
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Relationship
Forcura is a fax platform, but I think that the vendor is trying to be as proactive as they can. The...
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Loyalty, Relationship, Product
With Forcura, we have seen quite a few benefits, from order management all the way through general...
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Loyalty, Relationship, Product
Forcura is heading in the right direction with the focus on referrals and doing order signatures via...
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Product
The most significant area of improvement for Forcura is their mobile app. It could be expanded to...
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Relationship
Forcura’s setup process for support isn’t terrible. Our issue is with the ongoing process of fixing...
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Relationship
Even though we don’t like their answers, we have regular calls with Forcura. The vendor is proactive...
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Relationship, Product
Forcura keeps their immediate promises, but the promises change. Knowing what we know now, we would...
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Product
The Forcura product has an interface with another product that essentially allows us to manage all...
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Product
I wish Forcura were more robust. It is a very niche product that only tackles one type of faxing. My...
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Product
Forcura's system has basic integration, but I am not extremely satisfied. There is an opportunity...
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Operations, Value
My biggest pet peeve regarding the quality of Forcura’s implementations is the fact that we pay a...
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Relationship
Forcura delivers a lot of new functionalities, but what they bring to the table doesn’t meet our...
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Relationship, Product, Value
I am definitely a Forcura advocate. The top benefit of using Forcura is visibility into what our...
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Relationship
Our main contact people have been amazing, helpful, and available. I compliment Forcura on their...
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Product
The problem that we have that is holding up our referral management team is that we can't easily...
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Loyalty, Product
When we are working on our referrals, we have several portals that we have to go to. It is a pain to...
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Relationship
The vendor is super good at meeting with us, accepting our feedback, and implementing solutions that...
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Relationship, Product
Forcura usually flashes something up on the bottom of the screen when there is a potential issue.
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Culture
During initial calls, we were told the system functions in certain ways, but it doesn't.
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Product, Value
Forcura was a good solution for us to get out of our old fax system. Forcura is a time-saver and has...
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Product
Forcura is good except for the lack of everything pulling over. The system is stable and reliable,...
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Relationship
The customer support for Forcura is very prompt. I recently wasn't able to upload documents. I sent...
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Product, Value
The number-one benefit of Forcura is the communication skills with the physician for our specialty....
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Relationship, Product
Electronic signatures are still a challenge with Forcura. The system is still lagging behind in our...
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Relationship
Forcura’s customer service is fabulous. In today's world, that is untrue for most companies. We...
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Relationship, Product
We like Forcura’s willingness to listen to their clients' needs and implement changes rapidly. Our...
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Product
We don't have to keep clicking and opening with Forcura. We type in our patient's name and can see...
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Relationship
What I love the most about Forcura is that they are a very proactive employer. They are innovative...
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Product, Value
Forcura has streamlined my ability to look at orders, plans of treatment, and doctor's signatures...
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Product
Forcura's app is awful, and they know that. In the app store, the app has a one-star rating. The...
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Operations
The vendor’s implementation process was pretty straightforward. The staff from Forcura is great to...
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Loyalty
We chose Forcura because of their product's smooth integration with our EMR system and all of the...
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Product, Value
The best part of using the product is the efficiency of it. It helps us reduce human errors. It...
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