Forcura Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CFO

Product, Value

Using Forcura has definitely been a game changer for us. It has probably eliminated a full head...

Feb 2024
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CFO

Relationship

Forcura has done nothing but improve. I like the fact that they have reached out to us multiple...

Feb 2024
||
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CFO

Product

Forcura does a pretty good job of managing our faxes, but sometimes it is hard to find faxes, and we...

Feb 2024
||
(0)
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CFO

Product

As far as expanding the product base is concerned, we would like Forcura's product to integrate with...

Feb 2024
||
(0)
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CEO/President

Loyalty, Product

The integration of the referral information piece and our order processing piece is a big deal for...

Feb 2024
||
(0)
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CEO/President

Loyalty

We have even recently looked at some other products, and a video capability would be something that...

Feb 2024
||
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CEO/President

Product

The vendor could work on utilizing AI to streamline how the document management flow happens. The...

Feb 2024
||
(0)
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CEO/President

Relationship

We get excellent service from our representative at Forcura. Anytime we have an issue, we reach out,...

Feb 2024
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(0)
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CEO/President

Relationship

We have had a really good experience working with Forcura. They definitely stepped up before others...

Feb 2024
||
(0)
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CEO/President

Loyalty

When we were looking to change products, there were no questions from our EMR provider as to who the...

Feb 2024
||
(0)
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CEO/President

Loyalty, Product

The integration of the referral information piece and our order processing piece is a big deal for...

Feb 2024
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty

We have even recently looked at some other products, and a video capability would be something that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The vendor could work on utilizing AI to streamline how the document management flow happens. The...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We get excellent service from our representative at Forcura. Anytime we have an issue, we reach out,...

Feb 2024
||
(0)
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CEO/President

Relationship

We have had a really good experience working with Forcura. They definitely stepped up before others...

Feb 2024
||
(0)
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CEO/President

Loyalty

When we were looking to change products, there were no questions from our EMR provider as to who the...

Feb 2024
||
(0)
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CFO

Product, Value

Using Forcura has definitely been a game changer for us. It has probably eliminated a full head...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

Forcura has done nothing but improve. I like the fact that they have reached out to us multiple...

Feb 2024
||
(0)
 Thank you  Helpful

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CFO

Product

Forcura does a pretty good job of managing our faxes, but sometimes it is hard to find faxes, and we...

Feb 2024
||
(0)
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CFO

Product

As far as expanding the product base is concerned, we would like Forcura's product to integrate with...

Feb 2024
||
(0)
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Manager

Product, Value

Forcura has increased our efficiency with our clerical staff because orders and signed documents...

Feb 2024
||
(0)
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Manager

Relationship, Product

The only thing I struggle with is that Forcura is not putting enough effort into resolving the big...

Feb 2024
||
(0)
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Manager

Relationship

Forcura is constantly in contact with me and sending me information. I usually have regular...

Feb 2024
||
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Manager

Value

I don't think Forcura charges for every little thing; they are just very expensive. The Forcura...

Feb 2024
||
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Manager

Operations

Forcura took the lead on the implementation and made sure that we had what we needed and that we...

Feb 2024
||
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Manager

Relationship

My main message is for Forcura to take enhancement requests seriously. Companies like us barely have...

Feb 2024
||
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Manager

Loyalty

We primarily looked at Forcura. We ultimately picked Forcura because they did offer a service where...

Feb 2024
||
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Director

Value

The top benefits of using Forcura’s technology are their implementation and their customer service....

Feb 2024
||
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Director

Product

We don't really have any problems with Forcura. Occasionally, faxes don't come through, but...

Feb 2024
||
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Director

Operations

Forcura’s implementation is great. The vendor works well with software vendors. I was very surprised...

Feb 2024
||
(0)
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Director

Operations

Forcura worked well with our other software, and any issues that we had with the implementation...

Feb 2024
||
(0)
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Director

Relationship, Operations, Product

With the mobile software, we get pretty remote in some areas, and we don't have cell phone service....

Feb 2024
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(0)
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Director

Value

The vendor has come out with some new things over the course of the last few years, and I don't feel...

Feb 2024
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(0)
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Director

Relationship

We met a lot of the executives at a conference we went to. They chimed in at the beginning, and a...

Feb 2024
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Director

Loyalty, Relationship

Forcura follows through. They have a good road map of things that are up and coming, and they seem...

Feb 2024
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Director

Relationship, Product

I do calls with other clients who either are looking at getting Forcura, don't know how to utilize...

Feb 2024
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(0)
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Analyst/Coordinator

Product

Forcura increases the efficiency of our intake and medical records department. I am not an end user...

Feb 2024
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(0)
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CEO/President

Value

We haven't really faced any issues with the vendor nickel-and-diming us. Generally, things have been...

Feb 2024
||
(0)
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CEO/President

Operations

The vendor's upgrades are pretty transparent. We don't really see any implementation services from...

Feb 2024
||
(0)
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CEO/President

Loyalty, Relationship

We haven't seen many significant changes to the product considering what we had when we started...

Feb 2024
||
(0)
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CEO/President

Loyalty, Product

There is an inherent flaw in the system’s technology that I haven’t seen the vendor address. The...

Feb 2024
||
(0)
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CEO/President

Product

There are other tools out there that have communication aspects, but Forcura has a few more things...

Feb 2024
||
(0)
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Manager

Product, Value

Forcura saves a lot of time for our agency staff, especially when it comes to having to locate...

Jan 2024
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(0)
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Manager

Relationship

With the Forcura support system, we can always guarantee that we will have a response within 24...

Jan 2024
||
(0)
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Manager

Product

I would tell someone that Forcura is great for order management, but it just isn't really usable on...

Jan 2024
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(0)
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Manager

Product

Forcura is not the easiest. It has a lot of issues. It is user friendly because it is repetitive,...

Jan 2024
||
(0)
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Nurse

Product

As a clinician and an administrator, I really like the ease of use of the application. I do wish...

Jan 2024
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(0)
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VP/Other Executive

Relationship

We asked for enhancements a couple of years ago, and Forcura didn't address them as timely as we...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Forcura has made enhancements. The order-tracking process is working very well. We initially had...

Dec 2023
||
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VP/Other Executive

Operations

Forcura does well with training, and we meet with Forcura frequently. They always have new...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Product

The biggest area we use Forcura in is our order tracking system. That is where we are able to follow...

Dec 2023
||
(0)
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Director

Product

Forcura hits the mark in all areas, and I can't think of any room for improvement anywhere. I have...

Nov 2023
||
(0)
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COO

Product, Value

Using Forcura, we have been able to manage our orders over a set amount of days and keep them below...

Nov 2023
||
(0)
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COO

Operations, Product

We have not done any implementations since we started with Forcura, and there haven't been any...

Nov 2023
||
(0)
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CEO/President

Value

Forcura is in the same situation that many vendors find themselves in. The vendor has raised their...

Nov 2023
||
(0)
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CEO/President

Relationship, Product

Forcura is stable and reliable, and the vendor is responsive.

Nov 2023
||
(0)
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CEO/President

Relationship, Product

Forcura doesn't really reduce pain points very well for me.

Nov 2023
||
(0)
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Manager

Product

The product is user friendly. There is rarely any downtime or any glitches. The vendor does updates...

Nov 2023
||
(0)
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Manager

Relationship

Forcura will let us know when they are doing upgrades, and we also have a representative who will...

Nov 2023
||
(0)
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Manager

Product

Overall, I have been very happy with the system. It is easy to navigate and visually pleasing.

Oct 2023
||
(0)
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Manager

Product

The top benefit of using Forcura is managing incoming documentation. With the old-school way of...

Oct 2023
||
(0)
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Manager

Relationship

The Forcura team is amazing. When I reach out either to their support team or our direct liaison...

Oct 2023
||
(0)
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Manager

Product

There are some aspects of the system that are difficult, especially on the administrator side when...

Oct 2023
||
(0)
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Manager

Product

Forcura is a great system for managing faxes, referrals, and orders. It integrates well with EHR...

Oct 2023
||
(0)
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Manager

Product

We have Forcura as our primary method of importing referrals into our EHR. Forcura is like an...

Oct 2023
||
(0)
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CEO/President

Relationship, Value

Forcura has done better with listening to concerns. And they have been better at discounting and...

Oct 2023
||
(0)
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CEO/President

Product, Value

The product is very agile for integration, and that is a huge plus.

Oct 2023
||
(0)
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CEO/President

Relationship, Product

Forcura has become really difficult for the end-user experience. It is extremely difficult to do...

Oct 2023
||
(0)
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CEO/President

Relationship

Forcura has a great product, but their customer service has really declined since we came on board....

Oct 2023
||
(0)
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CEO/President

Loyalty, Product

Forcura integrates with our EMR. That helps tremendously. The vendors are working toward an even...

Aug 2023
||
(0)
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CEO/President

Product, Value

The top benefit from using this technology is secure communications. That is a requirement these...

Aug 2023
||
(0)
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Director

Culture, Value

We wanted to add an additional form to the environment, and we weren't aware that we had a form...

Aug 2023
||
(0)
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Director

Relationship

The vendor is really good with their support. Whenever we call or open up a support ticket, the...

Aug 2023
||
(0)
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Director

Operations, Product

We purchased a new plug-in with the Forcura platform for referrals, and we had some issues with the...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

The support for the product goes well. We have had issues with the mobile piece, and we have had to...

Jul 2023
||
(0)
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VP/Other Executive

Operations, Product

Forcura is user friendly. It is set up in a very organized format. Users can pretty much teach...

Jul 2023
||
(0)
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VP/Other Executive

Product

There are three components to Forcura. There are eFax and orders modules that are both excellent,...

Jul 2023
||
(0)
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Director

Relationship

Forcura is always great to work with. Their tech support team is great, and their business reviews...

Jul 2023
||
(0)
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Director

Product

Ease of use and efficiency are what come to mind as benefits from Forcura. The technology of an eFax...

Jul 2023
||
(0)
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Director

Relationship, Product

Rarely has there been an outage with Forcura. It has probably happened less than what I can count on...

Jul 2023
||
(0)
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Director

Value

There is probably a solution out there that is more like a one-stop shop because Forcura hasn't been...

Jul 2023
||
(0)
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VP/Other Executive

Product

The Forcura dashboard is easy to use and set up. It could be dialed down from something very complex...

Jun 2023
||
(0)
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VP/Other Executive

Operations

The initial setup for Forcura was very streamlined and easy. There were no complications, and the...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture

The vendor tried to offer some services, and we told them that we were not into those services right...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

I do a lot of faxing orders, and we try to limit paper, so faxing and receiving things...

Jun 2023
||
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Analyst/Coordinator

Product

The things that we need are usually basic, like faxing. The vendor has editing tools, which are...

Jun 2023
||
(0)
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VP/Other Executive

Operations

When Forcura has an update, the vendor will let us know. However, that area has lacked a bit lately...

Jun 2023
||
(0)
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VP/Other Executive

Loyalty, Product

It would be amazing if the system could do electronic consent. The vendor is working on that. I...

Jun 2023
||
(0)
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VP/Other Executive

Product, Value

We used to have only a few fax lines. Now, we have many fax lines through the vendor. That has been...

Jun 2023
||
(0)
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VP/Other Executive

Product

We really don't have any problems with Forcura. The system has been great for us, and it is very...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

Forcura is a fax platform, but I think that the vendor is trying to be as proactive as they can. The...

Jun 2023
||
(0)
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Manager

Loyalty, Relationship, Product

With Forcura, we have seen quite a few benefits, from order management all the way through general...

Jun 2023
||
(0)
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Manager

Loyalty, Relationship, Product

Forcura is heading in the right direction with the focus on referrals and doing order signatures via...

Jun 2023
||
(0)
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Manager

Product

The most significant area of improvement for Forcura is their mobile app. It could be expanded to...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Forcura’s setup process for support isn’t terrible. Our issue is with the ongoing process of fixing...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Even though we don’t like their answers, we have regular calls with Forcura. The vendor is proactive...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Forcura keeps their immediate promises, but the promises change. Knowing what we know now, we would...

May 2023
||
(0)
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Analyst/Coordinator

Product

The Forcura product has an interface with another product that essentially allows us to manage all...

May 2023
||
(0)
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Analyst/Coordinator

Product

I wish Forcura were more robust. It is a very niche product that only tackles one type of faxing. My...

May 2023
||
(0)
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Analyst/Coordinator

Product

Forcura's system has basic integration, but I am not extremely satisfied. There is an opportunity...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Value

My biggest pet peeve regarding the quality of Forcura’s implementations is the fact that we pay a...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Forcura delivers a lot of new functionalities, but what they bring to the table doesn’t meet our...

May 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

I am definitely a Forcura advocate. The top benefit of using Forcura is visibility into what our...

May 2023
||
(0)
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VP/Other Executive

Relationship

Our main contact people have been amazing, helpful, and available. I compliment Forcura on their...

May 2023
||
(0)
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VP/Other Executive

Product

The problem that we have that is holding up our referral management team is that we can't easily...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

When we are working on our referrals, we have several portals that we have to go to. It is a pain to...

May 2023
||
(0)
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VP/Other Executive

Relationship

The vendor is super good at meeting with us, accepting our feedback, and implementing solutions that...

May 2023
||
(0)
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Manager

Relationship, Product

Forcura usually flashes something up on the bottom of the screen when there is a potential issue.

May 2023
||
(0)
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Manager

Culture

During initial calls, we were told the system functions in certain ways, but it doesn't.

May 2023
||
(0)
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Manager

Product, Value

Forcura was a good solution for us to get out of our old fax system. Forcura is a time-saver and has...

May 2023
||
(0)
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Manager

Product

Forcura is good except for the lack of everything pulling over. The system is stable and reliable,...

May 2023
||
(0)
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Manager

Relationship

The customer support for Forcura is very prompt. I recently wasn't able to upload documents. I sent...

May 2023
||
(0)
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CEO/President

Product, Value

The number-one benefit of Forcura is the communication skills with the physician for our specialty....

May 2023
||
(0)
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CEO/President

Relationship, Product

Electronic signatures are still a challenge with Forcura. The system is still lagging behind in our...

May 2023
||
(0)
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CEO/President

Relationship

Forcura’s customer service is fabulous. In today's world, that is untrue for most companies. We...

May 2023
||
(0)
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CEO/President

Relationship, Product

We like Forcura’s willingness to listen to their clients' needs and implement changes rapidly. Our...

May 2023
||
(0)
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CEO/President

Product

We don't have to keep clicking and opening with Forcura. We type in our patient's name and can see...

May 2023
||
(0)
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CEO/President

Relationship

What I love the most about Forcura is that they are a very proactive employer. They are innovative...

May 2023
||
(0)
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CEO/President

Product, Value

Forcura has streamlined my ability to look at orders, plans of treatment, and doctor's signatures...

May 2023
||
(0)
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Manager

Product

Forcura's app is awful, and they know that. In the app store, the app has a one-star rating. The...

May 2023
||
(0)
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CEO/President

Operations

The vendor’s implementation process was pretty straightforward. The staff from Forcura is great to...

Apr 2023
||
(0)
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CEO/President

Loyalty

We chose Forcura because of their product's smooth integration with our EMR system and all of the...

Apr 2023
||
(0)
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CEO/President

Product, Value

The best part of using the product is the efficiency of it. It helps us reduce human errors. It...

Apr 2023
||
(0)
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VP/Other Executive

Operations, Operations, Product, Product

The product’s processes are hard to learn and are unintuitive. We had to designate someone to be the...

Apr 2023
||
(0)
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VP/Other Executive

Product, Product

Automation and improving our back-office efficiency are key in every product, and Forcura helps us...

Apr 2023
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VP/Other Executive

Product, Product

I have been involved with Forcura on the integration side when we have been bringing someone new on....

Apr 2023
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VP/Other Executive

Product, Product

The product doesn’t allow two physicians to sign in to the system at once.

Apr 2023
||
(0)
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VP/Other Executive

Product, Product

I would like to see Forcura integrate with many more products, especially remote patient monitoring...

Apr 2023
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(0)
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VP/Other Executive

Relationship, Relationship

The wait time with the vendor's phone support needs some improvement.

Apr 2023
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VP/Other Executive

Product, Product

The product is easy to use. It has different programs and a good portfolio of services within it....

Apr 2023
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Director

Culture, Operations

There was a disconnect between some of the things that the vendor's salesperson said and what the...

Apr 2023
||
(0)
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Director

Product

The vendor needs to include a single sign-on option in the system. Right now, users have to maintain...

Apr 2023
||
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Director

Product

When users make forms or templates in the product, the system allows them to create documents in the...

Apr 2023
||
(0)
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Director

Product

It would be nice if the product's app could work similarly on computers to the way it works on...

Apr 2023
||
(0)
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Director

Product

The product needs better functionality for a Windows device. If that functionality were there, that...

Apr 2023
||
(0)
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Director

Product

The vendor is slowly improving their product, but the improvements they are making aren't related to...

Apr 2023
||
(0)
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Director

Relationship

The vendor's support people are very responsive. They know what they are talking about, and they...

Apr 2023
||
(0)
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Director

Relationship

The vendor is proactive. They send out notifications and alerts and tell us what is changing and...

Apr 2023
||
(0)
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Director

Culture

We talked to the vendor's salespeople when we were looking to buy the product. Then, we talked with...

Apr 2023
||
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Director

Product, Value

The product eliminated a lot of back-and-forth.

Apr 2023
||
(0)
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Director

Operations

An opportunity for improvement would be more hands-on training with support staff. The training was...

Mar 2023
||
(0)
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Director

Relationship

Anytime we reach out, we are answered within the hour. We have a representative that is just an...

Mar 2023
||
(0)
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Manager

Product

One of my complaints about the system is that when we are exporting the referral to another...

Mar 2023
||
(0)
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Manager

Operations, Product

Forcura has been great for implementations and upgrades. When they did the last update, they went...

Mar 2023
||
(0)
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Manager

Relationship

Forcura’s support is great. They answer the phone and then fix whatever is going on. Their...

Mar 2023
||
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Manager

Product

The physicians' orders have gone really well with Forcura. The orders are sent out, and if we don't...

Mar 2023
||
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Analyst/Coordinator

Relationship, Product

We have had some complaints and concerns from our users about how the mobile uploads work on their...

Mar 2023
||
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Analyst/Coordinator

Relationship

Forcura was definitely very helpful from the get-go, but there was a little bit of confusion as to...

Mar 2023
||
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Analyst/Coordinator

Operations

We don’t need ongoing training because the Forcura program is pretty cut and dry. Even when the...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

I would definitely recommend Forcura for any home health agency that has a lot of revolving home...

Mar 2023
||
(0)
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Analyst/Coordinator

Product, Value

Overall, the Forcura program is great. It is pretty efficient. It is a rare occasion when there is...

Mar 2023
||
(0)
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Manager

Product, Value

Forcura is a technological solution that significantly improves and streamlines administrative-based...

Mar 2023
||
(0)
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Manager

Operations

We were very happy with the initial training we received. The vendor offered training sessions for...

Mar 2023
||
(0)
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Director

Operations

Our initial training wasn’t done in person, but we had a representative from Forcura who we could...

Mar 2023
||
(0)
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Manager

Relationship

One of the areas where I am the most satisfied with Forcura is their support. I am responsible for...

Mar 2023
||
(0)
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Manager

Relationship, Product

Forcura has a relationship with our EMR vendor and offers full integration with our orders...

Mar 2023
||
(0)
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Director

Value

We have had a really positive experience with Forcura. The technology has really streamlined our...

Mar 2023
||
(0)
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Director

Product

I like Forcura. The platform is relatively easy to use, and our office team is utilizing it...

Mar 2023
||
(0)
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CEO/President

Product

Forcura does well for our organization and is connected in some way electronically with our EMR....

Mar 2023
||
(0)
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CEO/President

Relationship

I really like that Forcura’s support team easily and quickly communicates with me when I send them a...

Mar 2023
||
(0)
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CEO/President

Product

Sometimes when a fax comes in, the system doesn't identify documents properly and labels them...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

Forcura is very responsive. When we put a support ticket or a question in, we get an email. Forcura...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

When all the faxes started to come in online, there was a learning curve for us to get used to using...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Forcura seems to keep innovating and improving things. Forcura updated some areas for being able to...

Mar 2023
||
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Analyst/Coordinator

Relationship

The only piece of Forcura that we couldn't get to work was the wound-capture piece. We were supposed...

Mar 2023
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