Forcura
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Forcura integrates with our EMR. That helps tremendously. The vendors are working toward an even...
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Product, Value
The top benefit from using this technology is secure communications. That is a requirement these...
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Culture, Value
We wanted to add an additional form to the environment, and we weren't aware that we had a form...
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Relationship
The vendor is really good with their support. Whenever we call or open up a support ticket, the...
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Operations, Product
We purchased a new plug-in with the Forcura platform for referrals, and we had some issues with the...
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Relationship
The support for the product goes well. We have had issues with the mobile piece, and we have had to...
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Operations, Product
Forcura is user friendly. It is set up in a very organized format. Users can pretty much teach...
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Product
There are three components to Forcura. There are eFax and orders modules that are both excellent,...
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Relationship
Forcura is always great to work with. Their tech support team is great, and their business reviews...
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Product
Ease of use and efficiency are what come to mind as benefits from Forcura. The technology of an eFax...
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Relationship, Product
Rarely has there been an outage with Forcura. It has probably happened less than what I can count on...
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Value
There is probably a solution out there that is more like a one-stop shop because Forcura hasn't been...
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Product
The Forcura dashboard is easy to use and set up. It could be dialed down from something very complex...
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Operations
The initial setup for Forcura was very streamlined and easy. There were no complications, and the...
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Culture
The vendor tried to offer some services, and we told them that we were not into those services right...
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Product
I do a lot of faxing orders, and we try to limit paper, so faxing and receiving things...
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Product
The things that we need are usually basic, like faxing. The vendor has editing tools, which are...
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Operations
When Forcura has an update, the vendor will let us know. However, that area has lacked a bit lately...
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Loyalty, Product
It would be amazing if the system could do electronic consent. The vendor is working on that. I...
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Product, Value
We used to have only a few fax lines. Now, we have many fax lines through the vendor. That has been...
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Product
We really don't have any problems with Forcura. The system has been great for us, and it is very...
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Relationship
Forcura is a fax platform, but I think that the vendor is trying to be as proactive as they can. The...
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Loyalty, Relationship, Product
With Forcura, we have seen quite a few benefits, from order management all the way through general...
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Loyalty, Relationship, Product
Forcura is heading in the right direction with the focus on referrals and doing order signatures via...
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Product
The most significant area of improvement for Forcura is their mobile app. It could be expanded to...
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Relationship
Forcura’s setup process for support isn’t terrible. Our issue is with the ongoing process of fixing...
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Relationship
Even though we don’t like their answers, we have regular calls with Forcura. The vendor is proactive...
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Relationship, Product
Forcura keeps their immediate promises, but the promises change. Knowing what we know now, we would...
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Product
The Forcura product has an interface with another product that essentially allows us to manage all...
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Product
I wish Forcura were more robust. It is a very niche product that only tackles one type of faxing. My...
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Product
Forcura's system has basic integration, but I am not extremely satisfied. There is an opportunity...
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Operations, Value
My biggest pet peeve regarding the quality of Forcura’s implementations is the fact that we pay a...
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Relationship
Forcura delivers a lot of new functionalities, but what they bring to the table doesn’t meet our...
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Relationship, Product, Value
I am definitely a Forcura advocate. The top benefit of using Forcura is visibility into what our...
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Relationship
Our main contact people have been amazing, helpful, and available. I compliment Forcura on their...
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Product
The problem that we have that is holding up our referral management team is that we can't easily...
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Loyalty, Product
When we are working on our referrals, we have several portals that we have to go to. It is a pain to...
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Relationship
The vendor is super good at meeting with us, accepting our feedback, and implementing solutions that...
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Relationship, Product
Forcura usually flashes something up on the bottom of the screen when there is a potential issue.
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Culture
During initial calls, we were told the system functions in certain ways, but it doesn't.
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Product, Value
Forcura was a good solution for us to get out of our old fax system. Forcura is a time-saver and has...
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Product
Forcura is good except for the lack of everything pulling over. The system is stable and reliable,...
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Relationship
The customer support for Forcura is very prompt. I recently wasn't able to upload documents. I sent...
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Product, Value
The number-one benefit of Forcura is the communication skills with the physician for our specialty....
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Relationship, Product
Electronic signatures are still a challenge with Forcura. The system is still lagging behind in our...
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Relationship
Forcura’s customer service is fabulous. In today's world, that is untrue for most companies. We...
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Relationship, Product
We like Forcura’s willingness to listen to their clients' needs and implement changes rapidly. Our...
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Product
We don't have to keep clicking and opening with Forcura. We type in our patient's name and can see...
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Relationship
What I love the most about Forcura is that they are a very proactive employer. They are innovative...
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Product, Value
Forcura has streamlined my ability to look at orders, plans of treatment, and doctor's signatures...
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Product
Forcura's app is awful, and they know that. In the app store, the app has a one-star rating. The...
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Operations
The vendor’s implementation process was pretty straightforward. The staff from Forcura is great to...
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Loyalty
We chose Forcura because of their product's smooth integration with our EMR system and all of the...
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Product, Value
The best part of using the product is the efficiency of it. It helps us reduce human errors. It...
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Operations, Operations, Product, Product
The product’s processes are hard to learn and are unintuitive. We had to designate someone to be the...
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Product, Product
Automation and improving our back-office efficiency are key in every product, and Forcura helps us...
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Product, Product
I have been involved with Forcura on the integration side when we have been bringing someone new on....
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Product, Product
The product doesn’t allow two physicians to sign in to the system at once.
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Product, Product
I would like to see Forcura integrate with many more products, especially remote patient monitoring...
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Relationship, Relationship
The wait time with the vendor's phone support needs some improvement.
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Product, Product
The product is easy to use. It has different programs and a good portfolio of services within it....
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Culture, Operations
There was a disconnect between some of the things that the vendor's salesperson said and what the...
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Product
The vendor needs to include a single sign-on option in the system. Right now, users have to maintain...
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Product
When users make forms or templates in the product, the system allows them to create documents in the...
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Product
It would be nice if the product's app could work similarly on computers to the way it works on...
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Product
The product needs better functionality for a Windows device. If that functionality were there, that...
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Product
The vendor is slowly improving their product, but the improvements they are making aren't related to...
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Relationship
The vendor's support people are very responsive. They know what they are talking about, and they...
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Relationship
The vendor is proactive. They send out notifications and alerts and tell us what is changing and...
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Culture
We talked to the vendor's salespeople when we were looking to buy the product. Then, we talked with...
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Product, Value
The product eliminated a lot of back-and-forth.
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Operations
An opportunity for improvement would be more hands-on training with support staff. The training was...
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Relationship
Anytime we reach out, we are answered within the hour. We have a representative that is just an...
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Product
One of my complaints about the system is that when we are exporting the referral to another...
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Operations, Product
Forcura has been great for implementations and upgrades. When they did the last update, they went...
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Relationship
Forcura’s support is great. They answer the phone and then fix whatever is going on. Their...
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Product
The physicians' orders have gone really well with Forcura. The orders are sent out, and if we don't...
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Relationship, Product
We have had some complaints and concerns from our users about how the mobile uploads work on their...
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Relationship
Forcura was definitely very helpful from the get-go, but there was a little bit of confusion as to...
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Operations
We don’t need ongoing training because the Forcura program is pretty cut and dry. Even when the...
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Product
I would definitely recommend Forcura for any home health agency that has a lot of revolving home...
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Product, Value
Overall, the Forcura program is great. It is pretty efficient. It is a rare occasion when there is...
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Product, Value
Forcura is a technological solution that significantly improves and streamlines administrative-based...
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Operations
We were very happy with the initial training we received. The vendor offered training sessions for...
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Operations
Our initial training wasn’t done in person, but we had a representative from Forcura who we could...
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Relationship
One of the areas where I am the most satisfied with Forcura is their support. I am responsible for...
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Relationship, Product
Forcura has a relationship with our EMR vendor and offers full integration with our orders...
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Value
We have had a really positive experience with Forcura. The technology has really streamlined our...
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Product
I like Forcura. The platform is relatively easy to use, and our office team is utilizing it...
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Product
Forcura does well for our organization and is connected in some way electronically with our EMR....
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Relationship
I really like that Forcura’s support team easily and quickly communicates with me when I send them a...
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Product
Sometimes when a fax comes in, the system doesn't identify documents properly and labels them...
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Relationship
Forcura is very responsive. When we put a support ticket or a question in, we get an email. Forcura...
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Operations
When all the faxes started to come in online, there was a learning curve for us to get used to using...
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Relationship, Product
Forcura seems to keep innovating and improving things. Forcura updated some areas for being able to...
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Relationship
The only piece of Forcura that we couldn't get to work was the wound-capture piece. We were supposed...
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Product
What impresses me most about the Forcura product is the orders manager. I like it for managing all...
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Product
We don't utilize the secure texting platform that Forcura provides as much as I thought we would. It...
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Loyalty
We went with Forcura because of the document management functionality and the secure texting...
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Relationship
It is difficult to find a customer service line with Forcura when I need assistance. I don't know...
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Operations
When we hired a new person, Forcura just recommended that the person watch the videos that Forcura...
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Relationship
When we have troubles, the problems are usually with our EMR and not Forcura's system. Even if an...
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Relationship
Whenever I speak to someone at Forcura, the first person in line can usually handle every issue....
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Product
Forcura, for the most part, has done what they said they would do. We move very quickly because we...
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Operations, Product
Forcura implemented progress to goals a couple of years ago, but the way that the product reads for...
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Product
Forcura has been good to streamline intake referral and order processes. Orders management...
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Product
Forcura has a drive that is a dumping place for things that come from outside Forcura. I would like...
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Product
The only thing I don't like about one of Forcura’s updates is the labeling of certain items. But...
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Relationship, Product
We get emails and pop-up notifications about updates. The updates have been very user friendly and...
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Operations
For our field staff, things are a struggle, but that issue has to do with the education piece for...
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Loyalty, Product
In one platform we are using, we are not able to combine documents or separate documents. So when we...
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Relationship, Product
Sometimes Forcura doesn't catch a referral or documents other things as referrals, but those errors...
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Product
I would tell someone considering Forcura that the product is an easy way to get orders back in a...
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Relationship
When we call Forcura’s support people with a problem, they answer and fix our problem right away.
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Relationship
We had a meeting with Forcura, and I gave some suggestions and opinions about the product, but I...
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Operations, Product
Forcura is very user friendly because I am able to learn and use it on my own. I need it to do my...
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Relationship, Operations
Forcura really feels like a partner. Anytime that we have had a concept where we needed their help...
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Product
The Forcura product gets clunky, and some of the system is not intuitive. The whole concept of what...
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Relationship
Forcura’s support team leaves some room to be desired. They are not as accessible as they need to be...
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Relationship
It is very easy to jump onto a call with the vendor if we have an idea. Forcura has been very...
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Operations
I am not crazy about the vendor’s training videos and the things that they roll out.
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Product
Forcura is good at integration, but getting people to play with them is hard. The only way that the...
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Operations
When we first started with Forcura, the implementation process was a little rockier than it is now....
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Product
Everything is very simple in Forcura on the user end, even with the faxing portion. The...
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Loyalty
A big reason we went with Forcura was their mobile ability and the secure messaging for HIPAA...
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Relationship
Forcura’s support people are always available. Even though they are in a different time zone,...
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Relationship
We have frequent client calls with our representatives where we get updated on the vendor’s road...
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Relationship
We get calls all the time about new things that Forcura is rolling out. We have always had a...
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Relationship, Product, Value
Forcura has worked really well, and the vendor has been pretty good at keeping promises. We have...
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Product
Sometimes, when our clinicians are out in the field, we have to keep rebooting the product. It seems...
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Loyalty
We won't be able to use Forcura if it does not integrate with whatever new EMR we choose. We hope...
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Operations
We had some hiccups when we were rolling out Forcura Circle, but the implementation team was very...
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Product
I would like some more reporting features from Forcura. We can get most of our order reports from...
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Product, Value
The product is amazing, and it has helped us a lot.
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Relationship
Forcura is a newer company, and they are developing the product. The vendor doesn't know what they...
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Relationship
Forcura knows where they want to go. They have a beautiful vision, and they are going after it.
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Product
We had some problems with the wound measuring tool that Forcura offers and had to turn that feature...
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Value
We are nickel-and-dimed by Forcura. They are offering some new products now, and those come at an...
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Operations
Forcura could make more training available. Trainings are usually during lunch-and-learn sessions,...
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Relationship
The vendor's support is very good. Forcura does a good job with vendor executive involvement and has...
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Loyalty
Forcura is a great platform overall and a great platform for attachments, which are what we mainly...
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Product
The Forcura product integrates well with the other products that we use.
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Loyalty, Product
Forcura’s product is user friendly, well integrated, and easy to use. It is fully integrated with...
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Relationship
Forcura does not want to talk to us. They always communicate through email, and there is no way to...
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Operations
The training for the product is awful; the training process is superficial. Forcura is not involved...
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Operations
We have troubles with the way Forcura trained our staff on the system. We have had to ask for...
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Value
Because of Forcura, we get our orders back faster than ever. That increases our revenue.
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