CarePort Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Product
We make referrals through CarePort to post–acute care providers, including home care agencies,...
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Relationship, Product
WellSky has been making updates and changes related to bundle programs, including adding and...
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Product
I like CarePort and have always liked it. I advocated for continuing to use CarePort when other...
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Product
I brought up an issue with a CarePort report that had multiple columns with the patient’s...
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Relationship
Our representative for all of our WellSky solutions is one person, and this person is responsive,...
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Product
The only problem we run into with regularity with CarePort is when we jump to it from our EHR. Most...
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Product, Value
We are able to get post–acute care information, and that helps us with continuity of care for our...
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Relationship
WellSky’s innovation is definitely getting better. They work on things and do so fairly quickly....
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Operations
The CarePort trainings I have been through have been good. We tend to get training or updates from...
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Product
I have never liked that WellSky uses too much white space in the solution. Their fonts are light,...
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Product, Value
CarePort helps us with the discharge referral process. We can send referrals to post-acute care...
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Loyalty, Product
WellSky was supposed to optimize some things like patient assignments, but they did not. We have...
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Culture
Given the issues we had, I probably wouldn't buy CarePort again. It isn't a pleasant system for IT...
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Culture
In terms of sales, WellSky doesn't keep all of their promises. We asked for a patient assignment...
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Operations
I like CarePort's database part. However, the module's functionality doesn't meet all of our...
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Operations
WellSky communicates about upgrades. Their implementation services are fine, and their training is good....
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Loyalty
CarePort is stable. We are very interested in getting the vendor's Transitions module. Our users are...
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Value
CarePort is definitely not easy to use. Our previous application was much better, and we rarely had...
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Value
I have to pay for CarePort, and then I have to also pay WellSky if I want to integrate anything....
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Product, Value
We use CarePort's reporting functionality occasionally. The solution is really just for referral...
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Operations
WellSky doesn't do any ongoing training. We have to figure stuff out ourselves, but CarePort really...
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Relationship
WellSky's support team is horrible. I have a contact, but that person never responds to emails. The...
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Relationship
I feel like this year, we have had a bit more downtime. There has been an increase in issues...
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Relationship
In a recent meeting, the vendor pulled in a higher-up for what we needed. They pull in the right...
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Relationship
The vendor is on top of things every time. They are very good about making us aware when something...
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Relationship
The vendor is very attentive to their customers’ needs. Our salesperson, the main contact that we...
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Product, Value
The system really helps to minimize clicking and printing. I'm a true believer in shaving seconds...
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Product
Some of the data is not necessarily always up-to-date. That is sometimes unhelpful, but it isn't...
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Relationship
For the most part, the system has been very helpful. WellSky does a good job of addressing our...
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Loyalty, Product
WellSky told us we would be able to use a feature to request authorizations for postacute care...
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Relationship
The vendor is very responsive. They definitely listen to our requests and are willing to work with...
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Product, Value
The top benefit would probably be the ability to refer our patients effectively. CarePort has helped...
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Product
I would like to have data at the case-manager level and referral forwarding.
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Product
No other system has the capabilities of CarePort. The benefits from CarePort have been the insights...
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Loyalty
I am looking forward to the new product rollout with enhanced dashboard views and AI summarization....
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Relationship
I put a lot of tickets in because I look at things in depth and have a lot of questions, and I...
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Culture, Value
It seems like every time we want to add a new report or that kind of thing, there is a charge for...
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Product, Value
The system is the first time we have ever had real-time information on exactly where our patients...
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Product
If the patient receives a referral to a postacute care facility and has to update some of the...
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Relationship
My account manager is awesome. They respond to everything. I even ask silly questions, and they will...
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Value
I always hear that WellSky is expensive, but I don't have anything else to look at. In my opinion,...
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Product
One of the biggest benefits has been communication. Instead of relying on a phone or fax system, we...
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Loyalty, Product
WellSky has really good analytics. However, it would be nice to be able to customize things a little...
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Product
CarePort is definitely a known product in the home health industry. Most of the issues are user...
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Relationship, Product
I know WellSky is trying to come out with a referral manager thing that connects into CarePort. We...
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Value
I think CarePort is very overpriced, but it is what it is. To be fair, I think $20 is a lot of money....
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Product
CarePort is not the only platform that we receive referrals in, but it is a big part of our...
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Product
I have no suggestions for WellSky to do better on the CarePort side. I think the system works well...
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Product, Value
With CarePort, I have to monitor the value. We have to be responsible for building things and...
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Product
My wish-list item is ambulatory ADT integration to flag a patient who has already had a transitional...
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Loyalty, Value
The tool is addressing a lot of what we need and is used in a lot of areas. CarePort provides a...
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Product
WellSky bought the CarePort product, and WellSky is working hard to make it a more intuitive,...
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Relationship
If something isn't working, WellSky is really quick to respond. If something can't be fixed...
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Product
CarePort is very antiquated. It would be nice to see a change in the user interface to make it more...
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Product, Value
A benefit of WellSky’s platform is the data and analytics. Not only do they have custom reports and...
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Relationship
WellSky used to provide more one-on-one support for their customers. We have a customer success...
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Product
For the referral platform, one benefit is the bandwidth that WellSky has within our state. A high...
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Loyalty, Relationship
The reason we signed up for CarePort was that it was supposed to integrate with our EHR, but the...
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Relationship, Operations
WellSky documents what the system is supposed to do pretty nicely, but if we have an issue, the...
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Product
We have had issues with CarePort. We seem to have a long-standing issue from an interface...
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Operations
WellSky's training is good. I wish they had more. They bundle too much into training sessions...
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Relationship, Product
For what they do, WellSky is pretty strong. We use CarePort for patient placement, post-discharge,...
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Product
The top benefits from using the vendor are automation and efficiency.
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Product
I would like to have better differentiation regarding payer alignment and the ability to sort out...
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Culture, Value
In general, I would like WellSky to do more services for long-standing companies like us, who do a...
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Relationship
I don't think we have any problems with WellSky. The vendor seems to be updating and implementing...
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Commentary Summary
Comment Type Breakout