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CarePort Commentary
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Paul Hess
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User Commentary

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VP/Other Executive

Relationship

WellSky has a lot of visions, but the vendor does not meet our needs. I like WellSky and their...

Nov 2024
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(0)
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VP/Other Executive

Product

From a hospice and homecare perspective, CarePort Health missed an opportunity to integrate IDNs...

Nov 2024
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Director

Relationship

We need more real-time customer support and the ability to escalate things quickly. In the last six...

Nov 2024
||
(0)
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Director

Loyalty

We are in the initial phases of exploring whether our EHR vendor has the capability of being a...

Nov 2024
||
(0)
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Director

Relationship

WellSky hasn't had any upgrades or changes in service during the many years I have been with our...

Nov 2024
||
(0)
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Director

Product

The ability to get reporting and pull data out of CarePort is probably one of the biggest struggles....

Nov 2024
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(0)
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Director

Product

Generally, WellSky supports our integration very well. However, we did an Epic upgrade recently, and...

Nov 2024
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Director

Relationship

WellSky does a little better with being proactive. If CarePort goes down, they at least tell us. We...

Nov 2024
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Director

Relationship, Product

I would tell someone considering CarePort to make sure their post-acute partners are connected to...

Nov 2024
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(0)
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Director

Product

The top benefits of using CarePort are the ease of communication with post-acute partners and the...

Nov 2024
||
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VP/Other Executive

Product, Value

CarePort is a means to streamline referrals for the hospitals that use it. It gives us the ability...

Nov 2024
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VP/Other Executive

Relationship

WellSky does a really good job of notifying and updating us. When I have an issue, I can call...

Nov 2024
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VP/Other Executive

Loyalty, Product

CarePort can sometimes overwhelm users with information, referrals, and notifications. My staff...

Nov 2024
||
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Director

Operations

Our staff didn't feel like the education from WellSky was enough. WellSky has some limitations...

Sep 2024
||
(0)
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Director

Product

CarePort works as expected. It is doing what we bought it for. It is a standardized referral process...

Sep 2024
||
(0)
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Director

Operations

WellSky keeps all their promises eventually. The implementation of CarePort was really bumpy, and...

Sep 2024
||
(0)
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Director

Loyalty, Product

Things with CarePort didn't quite work the way that we had anticipated as a leadership team based on...

Sep 2024
||
(0)
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Director

Relationship

WellSky’s web support is okay, but they need more follow-up. When there is an ongoing issue, or if...

Sep 2024
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(0)
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CEO/President

Product

CarePort is fairly ubiquitous in terms of how it is hooked up. It has a great breadth of who can...

Jul 2024
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(0)
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CEO/President

Relationship

WellSky is reactive and not proactive. They send us notices about things that break. We get a few...

Jul 2024
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(0)
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CEO/President

Product

Using CarePort, we get access to referrals quickly. We get more complete referral data quickly, so...

Jul 2024
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CEO/President

Product

It would be nice to have some kind of bidirectionality relating to eSignatures. We have had the...

Jul 2024
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VP/Other Executive

Value

CarePort is expensive all around. We do what we do, and it gives us the referrals. A couple of years...

Jul 2024
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(0)
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VP/Other Executive

Product

The biggest problem I would like this technology to address is clearly right on that front face...

Jul 2024
||
(0)
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VP/Other Executive

Product

Right now, the front face sheet just says an admission date. It sounds right like what we are...

Jul 2024
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(0)
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VP/Other Executive

Relationship, Operations

I implemented CarePort with the vendor, and I love my person at CarePort Health, but I had asked for...

Jul 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

The alerts are good. We get alerted when there is a new referral or new message, so that is good. If...

Jul 2024
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(0)
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Manager

Loyalty, Product

From a user standpoint, CarePort is very user friendly. From a clinician standpoint, it is good...

Jun 2024
||
(0)
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Manager

Culture, Product

CarePort has a feature called Epic documents. That feature supports certain types of documents from...

May 2024
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Manager

Value

If we want any kind of customization in CarePort, WellSky will charge us, and that charge will be high....

May 2024
||
(0)
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Manager

Operations

WellSky has been pretty good with their training. They have videos built in, and they have been...

May 2024
||
(0)
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Manager

Relationship, Product

We get a lot of calls when CarePort isn't available, and that slows down our workflows significantly....

May 2024
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(0)
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Director

Culture, Value

The price isn't the worst, but WellSky does charge for every little thing. We did get a good price...

May 2024
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Director

Culture, Relationship

WellSky is a very responsive company. They try. They do really well in terms of answering our...

May 2024
||
(0)
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Director

Loyalty

CarePort is down pretty regularly. WellSky gets it up quickly, so it has its ups and downs like...

May 2024
||
(0)
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Director

Product

The product does 90% of things. But we wish it would do the other 10%. There is still opportunity...

May 2024
||
(0)
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Director

Product

The top benefits of using CarePort are having everything consolidated into one platform, the...

May 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

In a world where electronic communication is preferred, we don't want to make a phone call. Trying...

Feb 2024
||
(0)
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Analyst/Coordinator

Value

The biggest problem with CarePort is the price. It is extremely expensive. We can get a lot of...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

At one point, we had to work with WellSky on some things, and they were very helpful.

Feb 2024
||
(0)
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Analyst/Coordinator

Product

We still have the legacy sign-ons from when the products were individually CarePort and naviHealth,...

Feb 2024
||
(0)
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Analyst/Coordinator

Value

With CarePort, the return on investment is not there. It would have to significantly reduce the time...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

When it comes to financial reporting with CarePort, we have not had to create anything externally to...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

For intake, there is not an ideal perfect solution out there, but WellSky CarePort is easy enough to...

Feb 2024
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(0)
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VP/Other Executive

Product

Ease of use is probably the biggest benefit of using CarePort. It is an easy platform to use. Also,...

Feb 2024
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(0)
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VP/Other Executive

Product

We have had some issues with WellSky’s billing. Also, the integrations that WellSky offers don’t...

Feb 2024
||
(0)
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VP/Other Executive

Relationship, Product

Customer service is the biggest thing we are lacking from WellSky. I have never been presented with...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

CarePort is working very well, and we are very happy with it. I do all the training for my end...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

I'm very happy with the support that I get from WellSky, specifically from my account person. When...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

In CarePort, I don't have the ability to go into the system and see what problem the user is having....

Feb 2024
||
(0)
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Director

Product

A few top benefits of using the product’s technology are the ability to refer electronically, do...

Feb 2024
||
(0)
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Director

Product

The positives of WellSky are that they are pretty much up-to-date on CMS requirements with the star...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Value

In the past, if we wanted revisions or updates on reports or trainings, we had to incur those costs....

Feb 2024
||
(0)
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Director

Product

CarePort is not integrated with our EMR. Also, I would like the product to have automatic reporting...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Honestly, WellSky is kind of in a status quo. I have provided a lot of feedback regarding their...

Jan 2024
||
(0)
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Director

Loyalty, Relationship

WellSky is responsive to my need to fix errors that are not part of a modification to their...

Jan 2024
||
(0)
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Director

Loyalty, Relationship, Product

My input to WellSky’s representatives doesn't go much further. They note things, but I think they...

Jan 2024
||
(0)
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Director

Product

We use CarePort to make our post–acute care referrals from the inpatient side. The system works well...

Jan 2024
||
(0)
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Director

Loyalty, Product

The WellSky Insights product line works well to give me bulk data quickly. I can find out how many...

Jan 2024
||
(0)
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Director

Product

We build referrals in CarePort for certain facilities. We do utilization management, and the reviews...

Jan 2024
||
(0)
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Director

Loyalty

We are moving slowly to the Epic platform but are using CarePort Transition, which is a product...

Jan 2024
||
(0)
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Director

Loyalty, Product

There are a lot of products out there, like EvidenceCare, for example, that go to the front door and...

Jan 2024
||
(0)
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Director

Relationship

Since WellSky acquired CarePort Health, there hasn’t been any differences in my experience. We have...

Jan 2024
||
(0)
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Director

Culture, Value

WellSky has been reasonable with their charges. They do charge for some PM support and bill some...

Jan 2024
||
(0)
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