All Categories chevron icon Ambulatory & Post-Acute Care chevron icon Post-Acute Care Solutions chevron icon Patient Referral Management & Analytics

CarePort Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Population Health Management 2024: Sample of Decisions Made by Large Acute Care Organizations Center on a Few Broad Platforms
Population Health Management 2024:
Sample of Decisions Made by Large Acute Care Organizations Center on a Few Broad Platforms
October 2024
View Report
Population Health Vendor Overview 2023: Matching Vendor Capabilities to PHM Needs
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Value

I have to pay for CarePort, and then I have to also pay WellSky if I want to integrate anything....

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We use CarePort's reporting functionality occasionally. The solution is really just for referral...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

WellSky doesn't do any ongoing training. We have to figure stuff out ourselves, but CarePort really...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

WellSky's support team is horrible. I have a contact, but that person never responds to emails. The...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I feel like this year, we have had a bit more downtime. There has been an increase in issues...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In a recent meeting, the vendor pulled in a higher-up for what we needed. They pull in the right...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is on top of things every time. They are very good about making us aware when something...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is very attentive to their customers’ needs. Our salesperson, the main contact that we...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The system really helps to minimize clicking and printing. I'm a true believer in shaving seconds...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some of the data is not necessarily always up-to-date. That is sometimes unhelpful, but it isn't...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

For the most part, the system has been very helpful. WellSky does a good job of addressing our...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

WellSky told us we would be able to use a feature to request authorizations for postacute care...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is very responsive. They definitely listen to our requests and are willing to work with...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The top benefit would probably be the ability to refer our patients effectively. CarePort has helped...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I would like to have data at the case-manager level and referral forwarding.

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

No other system has the capabilities of CarePort. The benefits from CarePort have been the insights...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I am looking forward to the new product rollout with enhanced dashboard views and AI summarization....

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I put a lot of tickets in because I look at things in depth and have a lot of questions, and I...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

It seems like every time we want to add a new report or that kind of thing, there is a charge for...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The system is the first time we have ever had real-time information on exactly where our patients...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If the patient receives a referral to a postacute care facility and has to update some of the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My account manager is awesome. They respond to everything. I even ask silly questions, and they will...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I always hear that WellSky is expensive, but I don't have anything else to look at. In my opinion,...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the biggest benefits has been communication. Instead of relying on a phone or fax system, we...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

WellSky has really good analytics. However, it would be nice to be able to customize things a little...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

CarePort is definitely a known product in the home health industry. Most of the issues are user...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I know WellSky is trying to come out with a referral manager thing that connects into CarePort. We...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

I think CarePort is very overpriced, but it is what it is. To be fair, I think $20 is a lot of money....

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

CarePort is not the only platform that we receive referrals in, but it is a big part of our...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I have no suggestions for WellSky to do better on the CarePort side. I think the system works well...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

With CarePort, I have to monitor the value. We have to be responsible for building things and...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My wish-list item is ambulatory ADT integration to flag a patient who has already had a transitional...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

The tool is addressing a lot of what we need and is used in a lot of areas. CarePort provides a...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

WellSky bought the CarePort product, and WellSky is working hard to make it a more intuitive,...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

If something isn't working, WellSky is really quick to respond. If something can't be fixed...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

CarePort is very antiquated. It would be nice to see a change in the user interface to make it more...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

A benefit of WellSky’s platform is the data and analytics. Not only do they have custom reports and...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

WellSky used to provide more one-on-one support for their customers. We have a customer success...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For the referral platform, one benefit is the bandwidth that WellSky has within our state. A high...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The reason we signed up for CarePort was that it was supposed to integrate with our EHR, but the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

WellSky documents what the system is supposed to do pretty nicely, but if we have an issue, the...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We have had issues with CarePort. We seem to have a long-standing issue from an interface...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

WellSky's training is good. I wish they had more. They bundle too much into training sessions...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

For what they do, WellSky is pretty strong. We use CarePort for patient placement, post-discharge,...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The top benefits from using the vendor are automation and efficiency.

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I would like to have better differentiation regarding payer alignment and the ability to sort out...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

In general, I would like WellSky to do more services for long-standing companies like us, who do a...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't think we have any problems with WellSky. The vendor seems to be updating and implementing...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The benefit of using the CarePort subscription service is mostly the ability to communicate back and...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

CarePort is fine. It is what it is, and we don't have any problem with it. We aren't in contact with...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

There isn't really a need for ongoing training for CarePort. But WellSky does communicate about...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

CarePort's integration is good because we don't pay the extra fee to have things load into the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I don't really have a contact person at WellSky and trying to track someone down would probably be...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We wouldn’t buy the current solution for referral management. I don't anticipate that we will...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

WellSky doesn’t really offer any training per se, like if we wanted to have an in-house service,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

A lot of the upgrades WellSky has been making recently have not really applied to our solutions. The...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Fortunately, when we are making referrals, if we are just using the system for that purpose, once we...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have to send more referrals per patient than we really should because the vendor relies on the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With support, we can get someone pretty quickly; we are not on hold for a significant amount of...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

With integration, WellSky does offer us other solutions. They have a transitions module that they...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

WellSky definitely does charge for a lot of little things. Anytime we have to have a report adjusted...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For CarePort, the biggest benefit to it is that it has such a huge nationwide provider database for...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Something that WellSky charges for that is fairly annoying is that they have this forms and...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have seen demos of some of the other smart products that are using AI. Instead of relying on the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

We have a very good account representative who is very good about telling us when updates or changes...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our account representative is very good about pulling in different departments when we are having...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

CarePort Health was once Extended Care Information Network, which was acquired by Allscripts, so...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The primary use that we have for WellSky is sending referrals out to certain providers. They do a...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor has good analytics and reporting within the solution. There are various CarePort products...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It would be great if there were some technology that could give us access to even part of the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Recently we did an implementation of one of WellSky’s products called CarePort Transition where we...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​