CarePort Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Analyst/Coordinator

Loyalty, Product

CarePort is working very well, and we are very happy with it. I do all the training for my end...

Feb 2024
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Analyst/Coordinator

Relationship

I'm very happy with the support that I get from WellSky, specifically from my account person. When...

Feb 2024
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Analyst/Coordinator

Relationship, Product

In CarePort, I don't have the ability to go into the system and see what problem the user is having....

Feb 2024
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(0)
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Director

Product

A few top benefits of using the product’s technology are the ability to refer electronically, do...

Feb 2024
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Director

Product

The positives of WellSky are that they are pretty much up-to-date on CMS requirements with the star...

Feb 2024
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Director

Relationship, Value

In the past, if we wanted revisions or updates on reports or trainings, we had to incur those costs....

Feb 2024
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Director

Product

CarePort is not integrated with our EMR. Also, I would like the product to have automatic reporting...

Feb 2024
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(0)
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Director

Relationship, Product

Honestly, WellSky is kind of in a status quo. I have provided a lot of feedback regarding their...

Jan 2024
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Director

Loyalty, Relationship

WellSky is responsive to my need to fix errors that are not part of a modification to their...

Jan 2024
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(0)
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Director

Loyalty, Relationship, Product

My input to WellSky’s representatives doesn't go much further. They note things, but I think they...

Jan 2024
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Director

Product

We use CarePort to make our post–acute care referrals from the inpatient side. The system works well...

Jan 2024
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Director

Loyalty, Product

The WellSky Insights product line works well to give me bulk data quickly. I can find out how many...

Jan 2024
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Director

Product

We build referrals in CarePort for certain facilities. We do utilization management, and the reviews...

Jan 2024
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Director

Loyalty

We are moving slowly to the Epic platform but are using CarePort Transition, which is a product...

Jan 2024
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Director

Loyalty, Product

There are a lot of products out there, like EvidenceCare, for example, that go to the front door and...

Jan 2024
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Director

Relationship

Since WellSky acquired CarePort Health, there hasn’t been any differences in my experience. We have...

Jan 2024
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Director

Culture, Value

WellSky has been reasonable with their charges. They do charge for some PM support and bill some...

Jan 2024
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VP/Other Executive

Culture

Since the acquisition with WellSky, the vendor has been a bit more financially driven. Things that...

Aug 2023
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(0)
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VP/Other Executive

Relationship

We have been well partnered with the vendor, and they meet with us regularly. The leader that I work...

Aug 2023
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(0)
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VP/Other Executive

Operations

We have been live with CarePort for some time, but we did bring some new hospitals on board over the...

Aug 2023
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VP/Other Executive

Product, Value

We definitely have a good ROI for our prior authorization process, but it is difficult for me to...

Aug 2023
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(0)
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VP/Other Executive

Product

A unique feature of CarePort is the ability to not only provide the minimum requirements for patient...

Aug 2023
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VP/Other Executive

Relationship

CarePort meets with us regularly, so when they know there is going to be a change in their platform,...

Aug 2023
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VP/Other Executive

Product

A unique piece to CarePort is their ability to customize a referral. That is huge for us, and it...

Aug 2023
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VP/Other Executive

Operations

We are now working on getting reports out of CarePort, and the process is a bit clunky. The vendor...

Aug 2023
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(0)
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VP/Other Executive

Product

CarePort is a go-between solution that gets hospitals referrals electronically, and that is great....

Aug 2023
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(0)
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VP/Other Executive

Product

We would like more integration with our EMR. There should be more buttons to push to make things...

Aug 2023
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(0)
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VP/Other Executive

Product

There is a need for patient-referral solutions, but other tools do additional things; for example,...

Aug 2023
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VP/Other Executive

Culture, Value

CarePort works, but customers need to know what they are getting and negotiate a good contract. When...

Aug 2023
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Director

Product

We use CarePort to screen potential patients for admission to our post–acute care facilities after...

Jul 2023
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(0)
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Director

Product

CarePort is the only way we can get referrals for our organization. Our staff struggles with...

Jul 2023
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Director

Operations

We have not received any one-on-one training. WellSky just has modules on the website to look at. I...

Jul 2023
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Director

Product

We do not find the product very user friendly. We have seen other referral portals that are better...

Jul 2023
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Director

Relationship, Product

Our main issue with CarePort is our inability to see when a case manager responds to us about a...

Jul 2023
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(0)
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Director

Relationship, Product

The system sometimes tells us that we have too many referrals on the portal and that some must be...

Jul 2023
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CEO/President

Operations

We have had some training on CarePort, but we have had to beg multiple times to get the training.

Jun 2023
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(0)
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CEO/President

Product

WellSky promoted that the product had visibility of the electronic health record, but it doesn't...

Jun 2023
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(0)
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Director

Loyalty, Product

We use CarePort because WellSky has acquired a critical mass of healthcare organizations that want...

Jun 2023
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(0)
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Director

Loyalty, Product

WellSky is behind and could improve if they used HL7 to communicate. CarePort is not an...

Jun 2023
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(0)
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Director

Loyalty

We believe that by using an HIE platform for interoperability and the ability to query information...

Jun 2023
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Director

Loyalty, Product

A pain point for us is the integration partnership with naviHealth. We expect to see alignment on...

Jun 2023
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Director

Product

To be successful, customers need to be all in. If I were a discharge coordinator or care manager, I...

Jun 2023
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(0)
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Director

Product

If someone needs a specific use case, then the system makes a ton of sense. In general, there are...

Jun 2023
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Director

Relationship

WellSky is good at what they do for the organizations they work with in offering the product as a mechanism....

Jun 2023
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Director

Loyalty, Product

There is only one massive problem, but it is a big one. Due to a recent update, CarePort will not...

Jun 2023
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Director

Product

CarePort is not the most user-friendly product. It has a learning curve. Once people have it down,...

Jun 2023
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Director

Culture, Value

There are a lot of different charges, but the product is generally pretty well priced. We do get...

Jun 2023
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(0)
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Director

Product

The CarePort platform is the way we communicate all of our referrals. We really like the platform...

Jun 2023
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(0)
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Director

Product, Value

CarePort has given us actual returns. We have all kinds of wonderful things we can do through the...

Jun 2023
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(0)
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Manager

Relationship

We get a lot of good information from WellSky. The vendor is really good at communicating with us...

May 2023
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(0)
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Director

Product

We are always getting notifications during our workday that CarePort is temporarily down or that a...

May 2023
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(0)
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Director

Relationship

CarePort is down a lot. There is constant maintenance occurring, and it makes our job difficult when...

May 2023
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(0)
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Director

Loyalty, Value

We were a little forced to buy CarePort because it is what nursing homes in the area we serve use....

May 2023
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Director

Relationship

When I ask WellSky to come on-site, they want us to figure out the problem. That is unhelpful. We...

May 2023
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Director

Product

CarePort allows us to refer a single patient to multiple facilities that might be able to meet that...

May 2023
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(0)
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Director

Product

We got CarePort to make sure that we had a consistent way to send referrals to all of our post–acute...

May 2023
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(0)
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Director

Relationship

For a customer to be successful with CarePort, they just need to know who their contacts are. When...

May 2023
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(0)
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Director

Relationship

We have a really good relationship with the WellSky team. We have regular calls so that we stay...

May 2023
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(0)
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Director

Product

WellSky has a nationwide referral system. We get a lot of people here that are tied to places...

May 2023
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(0)
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Director

Loyalty, Product

Our EMR vendor doesn't have a referral management system. They never really wanted to get into the...

May 2023
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(0)
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Director

Operations

WellSky really doesn't provide a ton of ongoing training. We do all of that.

May 2023
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(0)
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Director

Product

We bought an interface so that we could actually feed our progress and physical therapy notes from...

May 2023
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(0)
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Director

Product

We like the overall reporting capability; we can report in a lot of different ways on all of the...

May 2023
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(0)
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Manager

Loyalty

When we were looking at software, I was tasked with finding a new case management software that had...

May 2023
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(0)
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Manager

Relationship, Product

To be successful with CarePort, people need to look at their workflow honestly and then see what...

May 2023
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(0)
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Manager

Product

Anytime we add new units or a new facility, we have to go through a big test, and we have to have...

May 2023
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(0)
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Manager

Product

The vendor’s strength is the ease of use of their product. They make it very simple to navigate...

May 2023
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(0)
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Manager

Culture, Loyalty, Value

The solution has good long-term viability. The vendor is trying to incorporate new things that are...

May 2023
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(0)
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Manager

Culture, Relationship, Value

WellSky has an option for adding forms to the solution. We used to be able to make changes according...

May 2023
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(0)
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Manager

Relationship

We get very fast responses from the vendor. Our account executive is always calling and checking up...

May 2023
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(0)
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Manager

Product

The top benefit of using CarePort is the ease of sending referrals to the post–acute care people and...

May 2023
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(0)
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Manager

Culture, Value

There are some parts of the software that we have to pay extra for. For example, we have to pay...

May 2023
||
(0)
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Manager

Product, Value

When we first got the product, it was very important for us to be able to handle the workload with...

May 2023
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(0)
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VP/Other Executive

Operations, Operations

With every upgrade from WellSky, there are always collateral issues. The vendor fixes one thing, but...

Apr 2023
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(0)
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VP/Other Executive

Product, Product

We would like to see increased portal connectivity with CarePort.

Apr 2023
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(0)
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VP/Other Executive

Product, Product

CarePort is a product with tremendous application and potential, but the end user has to drive that...

Apr 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty

WellSky provides a platform to efficiently move patient information to the appropriate next level of...

Apr 2023
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(0)
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Director

Relationship

I have a lot of contact with my account executive at WellSky. They are pretty engaged.

Apr 2023
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(0)
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Director

Product

I would recommend to a peer to pursue a solution like CarePort that allows a single sign-on launch...

Apr 2023
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(0)
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Director

Relationship

I would like the vendor to engage proactively with us. WellSky is all about the integration of...

Apr 2023
||
(0)
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Director

Culture, Relationship

The vendor is always trying to upsell us, but they let us know if something is wrong or if something...

Apr 2023
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(0)
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Director

Product

The design of the product is good. CarePort Care Management is the referral management platform we...

Apr 2023
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(0)
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Director

Loyalty

We considered only WellSky. Another of my organization's executives and I had worked with the system...

Mar 2023
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(0)
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Director

Loyalty, Product, Value

When we implemented the solution, we expected to be able to standardize referrals and decrease the...

Mar 2023
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(0)
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Director

Loyalty, Relationship, Product

WellSky’s key strength is that they network with post–acute care providers. Their database of...

Mar 2023
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(0)
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Director

Value, Value

WellSky’s weakness is that when they make advancements, they rename things and create new software,...

Mar 2023
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(0)
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VP/Other Executive

Relationship

I am not aware of any times when WellSky has alerted me to problems. I have alerted the vendor to...

Mar 2023
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(0)
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VP/Other Executive

Relationship

I don't think anybody has the market figured out exactly, but WellSky is the strongest vendor that I...

Mar 2023
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(0)
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VP/Other Executive

Product

The available reports need to continue to be optimized, and we keep pushing WellSky on that. The...

Mar 2023
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(0)
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VP/Other Executive

Loyalty, Product

We already were working with the vendor for referral management, and we were looking for a partner...

Mar 2023
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(0)
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VP/Other Executive

Relationship, Product

To be successful with CarePort, customers should get all of their compliance and privacy issues...

Mar 2023
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(0)
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VP/Other Executive

Operations

The implementation team that we have worked with has been really excellent.

Mar 2023
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(0)
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Director

Loyalty

For now, CarePort is in our plans, but for the long term, we will likely explore the possibility of...

Mar 2023
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(0)
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Director

Product

Our team uses CarePort for referrals and narrowing our searches so we can select facilities based on...

Mar 2023
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(0)
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Director

Relationship

We haven’t had any bad experiences with WellSky. When we have needed help, we have contacted...

Mar 2023
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(0)
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Director

Operations, Product

I don't think that there is very much that a customer would need to do to be successful with the...

Mar 2023
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(0)
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Director

Product, Value

WellSky's product has really good viability in the healthcare market. WellSky is the best in class...

Mar 2023
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(0)
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Director

Product

When the product got connected to our EMR, CarePort lost some of its robustness. CarePort lost some...

Mar 2023
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(0)
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Director

Operations

We had a lot of challenges with getting the end users to send out their responses. CarePort was a...

Mar 2023
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(0)
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Director

Product, Value

If someone were to ask me about CarePort, I would recommend that customers implement it. The product...

Mar 2023
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(0)
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Director

Loyalty

We chose to use WellSky's product because the technology allowed families to look at facilities in a...

Mar 2023
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(0)
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Director

Operations

The implementation was well run. We had a project manager, and they were thorough and knew what they...

Mar 2023
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(0)
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Director

Loyalty

I think this solution will be around for a long time. There are some things WellSky can improve, but...

Mar 2023
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(0)
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Director

Product

We are pretty pleased with CarePort. The tool is very easy to navigate, helpful, and user friendly....

Mar 2023
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(0)
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Director

Relationship

WellSky could improve their services. I would like there to be a live chat like so many websites...

Mar 2023
||
(0)
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