CarePort Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product, Value
The benefit of using the CarePort subscription service is mostly the ability to communicate back and...
Login or Create an Account to see details.
Relationship, Product
CarePort is fine. It is what it is, and we don't have any problem with it. We aren't in contact with...
Login or Create an Account to see details.
Operations
There isn't really a need for ongoing training for CarePort. But WellSky does communicate about...
Login or Create an Account to see details.
Value
CarePort's integration is good because we don't pay the extra fee to have things load into the...
Login or Create an Account to see details.
Relationship
I don't really have a contact person at WellSky and trying to track someone down would probably be...
Login or Create an Account to see details.
Loyalty, Product
We wouldn’t buy the current solution for referral management. I don't anticipate that we will...
Login or Create an Account to see details.
Operations
WellSky doesn’t really offer any training per se, like if we wanted to have an in-house service,...
Login or Create an Account to see details.
Product
A lot of the upgrades WellSky has been making recently have not really applied to our solutions. The...
Login or Create an Account to see details.
Product
Fortunately, when we are making referrals, if we are just using the system for that purpose, once we...
Login or Create an Account to see details.
Product
We have to send more referrals per patient than we really should because the vendor relies on the...
Login or Create an Account to see details.
Relationship
With support, we can get someone pretty quickly; we are not on hold for a significant amount of...
Login or Create an Account to see details.
Value
With integration, WellSky does offer us other solutions. They have a transitions module that they...
Login or Create an Account to see details.
Value
WellSky definitely does charge for a lot of little things. Anytime we have to have a report adjusted...
Login or Create an Account to see details.
Product
For CarePort, the biggest benefit to it is that it has such a huge nationwide provider database for...
Login or Create an Account to see details.
Value
Something that WellSky charges for that is fairly annoying is that they have this forms and...
Login or Create an Account to see details.
Loyalty
We have seen demos of some of the other smart products that are using AI. Instead of relying on the...
Login or Create an Account to see details.
Culture, Relationship
We have a very good account representative who is very good about telling us when updates or changes...
Login or Create an Account to see details.
Relationship
Our account representative is very good about pulling in different departments when we are having...
Login or Create an Account to see details.
Product
CarePort Health was once Extended Care Information Network, which was acquired by Allscripts, so...
Login or Create an Account to see details.
Relationship, Product
The primary use that we have for WellSky is sending referrals out to certain providers. They do a...
Login or Create an Account to see details.
Product
The vendor has good analytics and reporting within the solution. There are various CarePort products...
Login or Create an Account to see details.
Product
It would be great if there were some technology that could give us access to even part of the...
Login or Create an Account to see details.
Relationship, Operations
Recently we did an implementation of one of WellSky’s products called CarePort Transition where we...
Login or Create an Account to see details.
Relationship
WellSky has a lot of visions, but the vendor does not meet our needs. I like WellSky and their...
Login or Create an Account to see details.
Product
From a hospice and homecare perspective, CarePort Health missed an opportunity to integrate IDNs...
Login or Create an Account to see details.
Relationship
We need more real-time customer support and the ability to escalate things quickly. In the last six...
Login or Create an Account to see details.
Loyalty
We are in the initial phases of exploring whether our EHR vendor has the capability of being a...
Login or Create an Account to see details.
Relationship
WellSky hasn't had any upgrades or changes in service during the many years I have been with our...
Login or Create an Account to see details.
Product
The ability to get reporting and pull data out of CarePort is probably one of the biggest struggles....
Login or Create an Account to see details.
Product
Generally, WellSky supports our integration very well. However, we did an Epic upgrade recently, and...
Login or Create an Account to see details.
Relationship
WellSky does a little better with being proactive. If CarePort goes down, they at least tell us. We...
Login or Create an Account to see details.
Relationship, Product
I would tell someone considering CarePort to make sure their post-acute partners are connected to...
Login or Create an Account to see details.
Product
The top benefits of using CarePort are the ease of communication with post-acute partners and the...
Login or Create an Account to see details.
Product, Value
CarePort is a means to streamline referrals for the hospitals that use it. It gives us the ability...
Login or Create an Account to see details.
Relationship
WellSky does a really good job of notifying and updating us. When I have an issue, I can call...
Login or Create an Account to see details.
Loyalty, Product
CarePort can sometimes overwhelm users with information, referrals, and notifications. My staff...
Login or Create an Account to see details.
Operations
Our staff didn't feel like the education from WellSky was enough. WellSky has some limitations...
Login or Create an Account to see details.
Product
CarePort works as expected. It is doing what we bought it for. It is a standardized referral process...
Login or Create an Account to see details.
Operations
WellSky keeps all their promises eventually. The implementation of CarePort was really bumpy, and...
Login or Create an Account to see details.
Loyalty, Product
Things with CarePort didn't quite work the way that we had anticipated as a leadership team based on...
Login or Create an Account to see details.
Relationship
WellSky’s web support is okay, but they need more follow-up. When there is an ongoing issue, or if...
Login or Create an Account to see details.
Product
CarePort is fairly ubiquitous in terms of how it is hooked up. It has a great breadth of who can...
Login or Create an Account to see details.
Relationship
WellSky is reactive and not proactive. They send us notices about things that break. We get a few...
Login or Create an Account to see details.
Product
Using CarePort, we get access to referrals quickly. We get more complete referral data quickly, so...
Login or Create an Account to see details.
Product
It would be nice to have some kind of bidirectionality relating to eSignatures. We have had the...
Login or Create an Account to see details.
Value
CarePort is expensive all around. We do what we do, and it gives us the referrals. A couple of years...
Login or Create an Account to see details.
Product
The biggest problem I would like this technology to address is clearly right on that front face...
Login or Create an Account to see details.
Product
Right now, the front face sheet just says an admission date. It sounds right like what we are...
Login or Create an Account to see details.
Relationship, Operations
I implemented CarePort with the vendor, and I love my person at CarePort Health, but I had asked for...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The alerts are good. We get alerted when there is a new referral or new message, so that is good. If...
Login or Create an Account to see details.
Loyalty, Product
From a user standpoint, CarePort is very user friendly. From a clinician standpoint, it is good...
Login or Create an Account to see details.
Culture, Product
CarePort has a feature called Epic documents. That feature supports certain types of documents from...
Login or Create an Account to see details.
Value
If we want any kind of customization in CarePort, WellSky will charge us, and that charge will be high....
Login or Create an Account to see details.
Operations
WellSky has been pretty good with their training. They have videos built in, and they have been...
Login or Create an Account to see details.
Relationship, Product
We get a lot of calls when CarePort isn't available, and that slows down our workflows significantly....
Login or Create an Account to see details.
Culture, Value
The price isn't the worst, but WellSky does charge for every little thing. We did get a good price...
Login or Create an Account to see details.
Culture, Relationship
WellSky is a very responsive company. They try. They do really well in terms of answering our...
Login or Create an Account to see details.
Loyalty
CarePort is down pretty regularly. WellSky gets it up quickly, so it has its ups and downs like...
Login or Create an Account to see details.
Product
The product does 90% of things. But we wish it would do the other 10%. There is still opportunity...
Login or Create an Account to see details.
Product
The top benefits of using CarePort are having everything consolidated into one platform, the...
Login or Create an Account to see details.
​
Featured Reports
Preferences