CarePort Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Value
CarePort is expensive all around. We do what we do, and it gives us the referrals. A couple of years...
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Product
The biggest problem I would like this technology to address is clearly right on that front face...
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Product
Right now, the front face sheet just says an admission date. It sounds right like what we are...
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Relationship, Operations
I implemented CarePort with the vendor, and I love my person at CarePort Health, but I had asked for...
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Loyalty, Relationship, Product
The alerts are good. We get alerted when there is a new referral or new message, so that is good. If...
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Loyalty, Product
From a user standpoint, CarePort is very user friendly. From a clinician standpoint, it is good...
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Culture, Product
CarePort has a feature called Epic documents. That feature supports certain types of documents from...
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Value
If we want any kind of customization in CarePort, WellSky will charge us, and that charge will be high....
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Operations
WellSky has been pretty good with their training. They have videos built in, and they have been...
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Relationship, Product
We get a lot of calls when CarePort isn't available, and that slows down our workflows significantly....
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Culture, Value
The price isn't the worst, but WellSky does charge for every little thing. We did get a good price...
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Culture, Relationship
WellSky is a very responsive company. They try. They do really well in terms of answering our...
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Loyalty
CarePort is down pretty regularly. WellSky gets it up quickly, so it has its ups and downs like...
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Product
The product does 90% of things. But we wish it would do the other 10%. There is still opportunity...
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Product
The top benefits of using CarePort are having everything consolidated into one platform, the...
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Relationship, Product
In a world where electronic communication is preferred, we don't want to make a phone call. Trying...
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Value
The biggest problem with CarePort is the price. It is extremely expensive. We can get a lot of...
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Relationship
At one point, we had to work with WellSky on some things, and they were very helpful.
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Product
We still have the legacy sign-ons from when the products were individually CarePort and naviHealth,...
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Value
With CarePort, the return on investment is not there. It would have to significantly reduce the time...
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Product
When it comes to financial reporting with CarePort, we have not had to create anything externally to...
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Product
For intake, there is not an ideal perfect solution out there, but WellSky CarePort is easy enough to...
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Product
Ease of use is probably the biggest benefit of using CarePort. It is an easy platform to use. Also,...
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Product
We have had some issues with WellSky’s billing. Also, the integrations that WellSky offers don’t...
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Relationship, Product
Customer service is the biggest thing we are lacking from WellSky. I have never been presented with...
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Loyalty, Product
CarePort is working very well, and we are very happy with it. I do all the training for my end...
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Relationship
I'm very happy with the support that I get from WellSky, specifically from my account person. When...
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Relationship, Product
In CarePort, I don't have the ability to go into the system and see what problem the user is having....
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Product
A few top benefits of using the product’s technology are the ability to refer electronically, do...
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Product
The positives of WellSky are that they are pretty much up-to-date on CMS requirements with the star...
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Relationship, Value
In the past, if we wanted revisions or updates on reports or trainings, we had to incur those costs....
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Product
CarePort is not integrated with our EMR. Also, I would like the product to have automatic reporting...
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Relationship, Product
Honestly, WellSky is kind of in a status quo. I have provided a lot of feedback regarding their...
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Loyalty, Relationship
WellSky is responsive to my need to fix errors that are not part of a modification to their...
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Loyalty, Relationship, Product
My input to WellSky’s representatives doesn't go much further. They note things, but I think they...
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Product
We use CarePort to make our post–acute care referrals from the inpatient side. The system works well...
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Loyalty, Product
The WellSky Insights product line works well to give me bulk data quickly. I can find out how many...
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Product
We build referrals in CarePort for certain facilities. We do utilization management, and the reviews...
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Loyalty
We are moving slowly to the Epic platform but are using CarePort Transition, which is a product...
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Loyalty, Product
There are a lot of products out there, like EvidenceCare, for example, that go to the front door and...
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Relationship
Since WellSky acquired CarePort Health, there hasn’t been any differences in my experience. We have...
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Culture, Value
WellSky has been reasonable with their charges. They do charge for some PM support and bill some...
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Culture
Since the acquisition with WellSky, the vendor has been a bit more financially driven. Things that...
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Relationship
We have been well partnered with the vendor, and they meet with us regularly. The leader that I work...
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Operations
We have been live with CarePort for some time, but we did bring some new hospitals on board over the...
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Product, Value
We definitely have a good ROI for our prior authorization process, but it is difficult for me to...
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Product
A unique feature of CarePort is the ability to not only provide the minimum requirements for patient...
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Relationship
CarePort meets with us regularly, so when they know there is going to be a change in their platform,...
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Product
A unique piece to CarePort is their ability to customize a referral. That is huge for us, and it...
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Operations
We are now working on getting reports out of CarePort, and the process is a bit clunky. The vendor...
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Product
CarePort is a go-between solution that gets hospitals referrals electronically, and that is great....
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Product
We would like more integration with our EMR. There should be more buttons to push to make things...
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Product
There is a need for patient-referral solutions, but other tools do additional things; for example,...
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Culture, Value
CarePort works, but customers need to know what they are getting and negotiate a good contract. When...
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