CarePort Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Culture, Product

CarePort has a feature called Epic documents. That feature supports certain types of documents from...

May 2024
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Manager

Value

If we want any kind of customization in CarePort, WellSky will charge us, and that charge will be high....

May 2024
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Manager

Operations

WellSky has been pretty good with their training. They have videos built in, and they have been...

May 2024
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Manager

Relationship, Product

We get a lot of calls when CarePort isn't available, and that slows down our workflows significantly....

May 2024
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Director

Culture, Value

The price isn't the worst, but WellSky does charge for every little thing. We did get a good price...

May 2024
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Director

Culture, Relationship

WellSky is a very responsive company. They try. They do really well in terms of answering our...

May 2024
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Director

Loyalty

CarePort is down pretty regularly. WellSky gets it up quickly, so it has its ups and downs like...

May 2024
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Director

Product

The product does 90% of things. But we wish it would do the other 10%. There is still opportunity...

May 2024
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Director

Product

The top benefits of using CarePort are having everything consolidated into one platform, the...

May 2024
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Analyst/Coordinator

Relationship, Product

In a world where electronic communication is preferred, we don't want to make a phone call. Trying...

Feb 2024
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Analyst/Coordinator

Value

The biggest problem with CarePort is the price. It is extremely expensive. We can get a lot of...

Feb 2024
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Analyst/Coordinator

Relationship

At one point, we had to work with WellSky on some things, and they were very helpful.

Feb 2024
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Analyst/Coordinator

Product

We still have the legacy sign-ons from when the products were individually CarePort and naviHealth,...

Feb 2024
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Analyst/Coordinator

Value

With CarePort, the return on investment is not there. It would have to significantly reduce the time...

Feb 2024
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Analyst/Coordinator

Product

When it comes to financial reporting with CarePort, we have not had to create anything externally to...

Feb 2024
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Analyst/Coordinator

Product

For intake, there is not an ideal perfect solution out there, but WellSky CarePort is easy enough to...

Feb 2024
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VP/Other Executive

Product

Ease of use is probably the biggest benefit of using CarePort. It is an easy platform to use. Also,...

Feb 2024
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VP/Other Executive

Product

We have had some issues with WellSky’s billing. Also, the integrations that WellSky offers don’t...

Feb 2024
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VP/Other Executive

Relationship, Product

Customer service is the biggest thing we are lacking from WellSky. I have never been presented with...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

CarePort is working very well, and we are very happy with it. I do all the training for my end...

Feb 2024
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Analyst/Coordinator

Relationship

I'm very happy with the support that I get from WellSky, specifically from my account person. When...

Feb 2024
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Analyst/Coordinator

Relationship, Product

In CarePort, I don't have the ability to go into the system and see what problem the user is having....

Feb 2024
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Director

Product

A few top benefits of using the product’s technology are the ability to refer electronically, do...

Feb 2024
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Director

Product

The positives of WellSky are that they are pretty much up-to-date on CMS requirements with the star...

Feb 2024
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Director

Relationship, Value

In the past, if we wanted revisions or updates on reports or trainings, we had to incur those costs....

Feb 2024
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Director

Product

CarePort is not integrated with our EMR. Also, I would like the product to have automatic reporting...

Feb 2024
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Director

Relationship, Product

Honestly, WellSky is kind of in a status quo. I have provided a lot of feedback regarding their...

Jan 2024
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Director

Loyalty, Relationship

WellSky is responsive to my need to fix errors that are not part of a modification to their...

Jan 2024
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Director

Loyalty, Relationship, Product

My input to WellSky’s representatives doesn't go much further. They note things, but I think they...

Jan 2024
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Director

Product

We use CarePort to make our post–acute care referrals from the inpatient side. The system works well...

Jan 2024
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Director

Loyalty, Product

The WellSky Insights product line works well to give me bulk data quickly. I can find out how many...

Jan 2024
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Director

Product

We build referrals in CarePort for certain facilities. We do utilization management, and the reviews...

Jan 2024
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Director

Loyalty

We are moving slowly to the Epic platform but are using CarePort Transition, which is a product...

Jan 2024
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Director

Loyalty, Product

There are a lot of products out there, like EvidenceCare, for example, that go to the front door and...

Jan 2024
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Director

Relationship

Since WellSky acquired CarePort Health, there hasn’t been any differences in my experience. We have...

Jan 2024
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Director

Culture, Value

WellSky has been reasonable with their charges. They do charge for some PM support and bill some...

Jan 2024
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VP/Other Executive

Culture

Since the acquisition with WellSky, the vendor has been a bit more financially driven. Things that...

Aug 2023
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VP/Other Executive

Relationship

We have been well partnered with the vendor, and they meet with us regularly. The leader that I work...

Aug 2023
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VP/Other Executive

Operations

We have been live with CarePort for some time, but we did bring some new hospitals on board over the...

Aug 2023
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VP/Other Executive

Product, Value

We definitely have a good ROI for our prior authorization process, but it is difficult for me to...

Aug 2023
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VP/Other Executive

Product

A unique feature of CarePort is the ability to not only provide the minimum requirements for patient...

Aug 2023
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VP/Other Executive

Relationship

CarePort meets with us regularly, so when they know there is going to be a change in their platform,...

Aug 2023
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VP/Other Executive

Product

A unique piece to CarePort is their ability to customize a referral. That is huge for us, and it...

Aug 2023
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VP/Other Executive

Operations

We are now working on getting reports out of CarePort, and the process is a bit clunky. The vendor...

Aug 2023
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VP/Other Executive

Product

CarePort is a go-between solution that gets hospitals referrals electronically, and that is great....

Aug 2023
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VP/Other Executive

Product

We would like more integration with our EMR. There should be more buttons to push to make things...

Aug 2023
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VP/Other Executive

Product

There is a need for patient-referral solutions, but other tools do additional things; for example,...

Aug 2023
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VP/Other Executive

Culture, Value

CarePort works, but customers need to know what they are getting and negotiate a good contract. When...

Aug 2023
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Director

Product

We use CarePort to screen potential patients for admission to our post–acute care facilities after...

Jul 2023
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Director

Product

CarePort is the only way we can get referrals for our organization. Our staff struggles with...

Jul 2023
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Director

Operations

We have not received any one-on-one training. WellSky just has modules on the website to look at. I...

Jul 2023
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Director

Product

We do not find the product very user friendly. We have seen other referral portals that are better...

Jul 2023
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Director

Relationship, Product

Our main issue with CarePort is our inability to see when a case manager responds to us about a...

Jul 2023
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Director

Relationship, Product

The system sometimes tells us that we have too many referrals on the portal and that some must be...

Jul 2023
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CEO/President

Operations

We have had some training on CarePort, but we have had to beg multiple times to get the training.

Jun 2023
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CEO/President

Product

WellSky promoted that the product had visibility of the electronic health record, but it doesn't...

Jun 2023
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Director

Loyalty, Product

We use CarePort because WellSky has acquired a critical mass of healthcare organizations that want...

Jun 2023
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Director

Loyalty, Product

WellSky is behind and could improve if they used HL7 to communicate. CarePort is not an...

Jun 2023
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Director

Loyalty

We believe that by using an HIE platform for interoperability and the ability to query information...

Jun 2023
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Director

Loyalty, Product

A pain point for us is the integration partnership with naviHealth. We expect to see alignment on...

Jun 2023
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Director

Product

To be successful, customers need to be all in. If I were a discharge coordinator or care manager, I...

Jun 2023
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Director

Product

If someone needs a specific use case, then the system makes a ton of sense. In general, there are...

Jun 2023
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Director

Relationship

WellSky is good at what they do for the organizations they work with in offering the product as a mechanism....

Jun 2023
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