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CarePort Commentary
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Jackson Tate
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Featured  Report

Population Health Management 2024: Sample of Decisions Made by Large Acute Care Organizations Center on a Few Broad Platforms
Population Health Management 2024:
Sample of Decisions Made by Large Acute Care Organizations Center on a Few Broad Platforms
October 2024
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Commentary Summary

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User Commentary

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Director

Product

We make referrals through CarePort to post–acute care providers, including home care agencies,...

Mar 2026
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(0)
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Director

Relationship, Product

WellSky has been making updates and changes related to bundle programs, including adding and...

Mar 2026
||
(0)
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Director

Product

I like CarePort and have always liked it. I advocated for continuing to use CarePort when other...

Mar 2026
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(0)
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Director

Product

I brought up an issue with a CarePort report that had multiple columns with the patient’s...

Mar 2026
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(0)
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Director

Relationship

Our representative for all of our WellSky solutions is one person, and this person is responsive,...

Mar 2026
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(0)
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Director

Product

The only problem we run into with regularity with CarePort is when we jump to it from our EHR. Most...

Mar 2026
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(0)
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Manager

Product, Value

We are able to get post–acute care information, and that helps us with continuity of care for our...

Mar 2026
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(0)
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Manager

Relationship

WellSky’s innovation is definitely getting better. They work on things and do so fairly quickly....

Mar 2026
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(0)
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Manager

Operations

The CarePort trainings I have been through have been good. We tend to get training or updates from...

Mar 2026
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(0)
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Manager

Product

I have never liked that WellSky uses too much white space in the solution. Their fonts are light,...

Mar 2026
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(0)
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Manager

Product, Value

CarePort helps us with the discharge referral process. We can send referrals to post-acute care...

Dec 2025
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Manager

Loyalty, Product

WellSky was supposed to optimize some things like patient assignments, but they did not. We have...

Dec 2025
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(0)
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Manager

Culture

Given the issues we had, I probably wouldn't buy CarePort again. It isn't a pleasant system for IT...

Dec 2025
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(0)
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Manager

Culture

In terms of sales, WellSky doesn't keep all of their promises. We asked for a patient assignment...

Dec 2025
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(0)
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Manager

Operations

I like CarePort's database part. However, the module's functionality doesn't meet all of our...

Dec 2025
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(0)
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Manager

Operations

WellSky communicates about upgrades. Their implementation services are fine, and their training is good....

Dec 2025
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(0)
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Manager

Loyalty

CarePort is stable. We are very interested in getting the vendor's Transitions module. Our users are...

Dec 2025
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(0)
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Manager

Value

CarePort is definitely not easy to use. Our previous application was much better, and we rarely had...

Dec 2025
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(0)
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Manager

Value

I have to pay for CarePort, and then I have to also pay WellSky if I want to integrate anything....

Nov 2025
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(0)
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Manager

Product, Value

We use CarePort's reporting functionality occasionally. The solution is really just for referral...

Nov 2025
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(0)
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Manager

Operations

WellSky doesn't do any ongoing training. We have to figure stuff out ourselves, but CarePort really...

Nov 2025
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(0)
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Manager

Relationship

WellSky's support team is horrible. I have a contact, but that person never responds to emails. The...

Nov 2025
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(0)
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Manager

Relationship

I feel like this year, we have had a bit more downtime. There has been an increase in issues...

Nov 2025
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(0)
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Manager

Relationship

In a recent meeting, the vendor pulled in a higher-up for what we needed. They pull in the right...

Nov 2025
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Manager

Relationship

The vendor is on top of things every time. They are very good about making us aware when something...

Nov 2025
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(0)
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Manager

Relationship

The vendor is very attentive to their customers’ needs. Our salesperson, the main contact that we...

Nov 2025
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(0)
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Manager

Product, Value

The system really helps to minimize clicking and printing. I'm a true believer in shaving seconds...

Nov 2025
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(0)
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Manager

Product

Some of the data is not necessarily always up-to-date. That is sometimes unhelpful, but it isn't...

Nov 2025
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(0)
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Manager

Relationship

For the most part, the system has been very helpful. WellSky does a good job of addressing our...

Nov 2025
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(0)
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Manager

Loyalty, Product

WellSky told us we would be able to use a feature to request authorizations for postacute care...

Nov 2025
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(0)
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Manager

Relationship

The vendor is very responsive. They definitely listen to our requests and are willing to work with...

Nov 2025
||
(0)
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Manager

Product, Value

The top benefit would probably be the ability to refer our patients effectively. CarePort has helped...

Nov 2025
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(0)
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VP/Other Executive

Product

I would like to have data at the case-manager level and referral forwarding.

Nov 2025
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(0)
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VP/Other Executive

Product

No other system has the capabilities of CarePort. The benefits from CarePort have been the insights...

Nov 2025
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(0)
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Director

Loyalty

I am looking forward to the new product rollout with enhanced dashboard views and AI summarization....

Nov 2025
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Director

Relationship

I put a lot of tickets in because I look at things in depth and have a lot of questions, and I...

Sep 2025
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Director

Culture, Value

It seems like every time we want to add a new report or that kind of thing, there is a charge for...

Sep 2025
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(0)
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Director

Product, Value

The system is the first time we have ever had real-time information on exactly where our patients...

Sep 2025
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(0)
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Director

Product

If the patient receives a referral to a postacute care facility and has to update some of the...

Sep 2025
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Director

Relationship

My account manager is awesome. They respond to everything. I even ask silly questions, and they will...

Sep 2025
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(0)
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Director

Value

I always hear that WellSky is expensive, but I don't have anything else to look at. In my opinion,...

Sep 2025
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(0)
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Director

Product

One of the biggest benefits has been communication. Instead of relying on a phone or fax system, we...

Sep 2025
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(0)
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Director

Loyalty, Product

WellSky has really good analytics. However, it would be nice to be able to customize things a little...

Sep 2025
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(0)
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VP/Other Executive

Product

CarePort is definitely a known product in the home health industry. Most of the issues are user...

Sep 2025
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(0)
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VP/Other Executive

Relationship, Product

I know WellSky is trying to come out with a referral manager thing that connects into CarePort. We...

Sep 2025
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(0)
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VP/Other Executive

Value

I think CarePort is very overpriced, but it is what it is. To be fair, I think $20 is a lot of money....

Sep 2025
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(0)
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VP/Other Executive

Product

CarePort is not the only platform that we receive referrals in, but it is a big part of our...

Sep 2025
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(0)
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VP/Other Executive

Product

I have no suggestions for WellSky to do better on the CarePort side. I think the system works well...

Sep 2025
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(0)
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VP/Other Executive

Product, Value

With CarePort, I have to monitor the value. We have to be responsible for building things and...

Sep 2025
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(0)
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Manager

Product

My wish-list item is ambulatory ADT integration to flag a patient who has already had a transitional...

Sep 2025
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(0)
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Manager

Loyalty, Value

The tool is addressing a lot of what we need and is used in a lot of areas. CarePort provides a...

Sep 2025
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(0)
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VP/Other Executive

Product

WellSky bought the CarePort product, and WellSky is working hard to make it a more intuitive,...

Aug 2025
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(0)
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VP/Other Executive

Relationship

If something isn't working, WellSky is really quick to respond. If something can't be fixed...

Aug 2025
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(0)
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Director

Product

CarePort is very antiquated. It would be nice to see a change in the user interface to make it more...

Aug 2025
||
(0)
 Thank you  Helpful

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Director

Product, Value

A benefit of WellSky’s platform is the data and analytics. Not only do they have custom reports and...

Aug 2025
||
(0)
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Director

Relationship

WellSky used to provide more one-on-one support for their customers. We have a customer success...

Aug 2025
||
(0)
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Director

Product

For the referral platform, one benefit is the bandwidth that WellSky has within our state. A high...

Aug 2025
||
(0)
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Director

Loyalty, Relationship

The reason we signed up for CarePort was that it was supposed to integrate with our EHR, but the...

Jul 2025
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(0)
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CIO

Relationship, Operations

WellSky documents what the system is supposed to do pretty nicely, but if we have an issue, the...

Jun 2025
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(0)
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CIO

Product

We have had issues with CarePort. We seem to have a long-standing issue from an interface...

Jun 2025
||
(0)
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CIO

Operations

WellSky's training is good. I wish they had more. They bundle too much into training sessions...

Jun 2025
||
(0)
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CIO

Relationship, Product

For what they do, WellSky is pretty strong. We use CarePort for patient placement, post-discharge,...

Jun 2025
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(0)
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CEO/President

Product

The top benefits from using the vendor are automation and efficiency.

Jun 2025
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(0)
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CEO/President

Product

I would like to have better differentiation regarding payer alignment and the ability to sort out...

Jun 2025
||
(0)
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CEO/President

Culture, Value

In general, I would like WellSky to do more services for long-standing companies like us, who do a...

Jun 2025
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(0)
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Director

Relationship

I don't think we have any problems with WellSky. The vendor seems to be updating and implementing...

May 2025
||
(0)
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