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Synapse (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Operations, Product

The vendor offers a reputable brand. The system is simple and easy to use.

Mar 2024
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Manager

Relationship

There is an opportunity for improvement in after-sales support.

Mar 2024
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(0)
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Manager

Culture

What I like most about the product is its user-friendliness. Fujifilm has proactive people,...

Mar 2024
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(0)
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Manager

Product

The biggest opportunity for improvement is for Synapse to be able to sync with other types of...

Mar 2024
||
(0)
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Manager

Operations

To improve our experience, the vendor could arrange more training sessions with users whenever there...

Mar 2024
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(0)
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Manager

Product

What I like most about the product is that the server function is relatively stable.

Jul 2023
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(0)
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Manager

Product

I would like to see the vendor improve the ability to see images via a web browser. The product...

Jul 2023
||
(0)
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Manager

Product

The biggest opportunities for improvement would be supporting the latest distributed network, AI,...

Jul 2023
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(0)
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Manager

Product

The advanced function for three-dimensional images is strong. That is the biggest strength of the product....

Jul 2023
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(0)
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Director

Relationship

The vendor has timely and effective service responses, but those responses are the one thing they do...

Jul 2023
||
(0)
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Director

Relationship, Product

Fujifilm is really good about giving us a fast response. The thing we like most is the quality of...

Jul 2023
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(0)
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Manager

Relationship

A strength of Fujifilm is their satisfactory after-sales service. The solution is stable for usage....

Jul 2023
||
(0)
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Director

Relationship

One of the things I like about Fuji is how sincere their people are in service to our organization.

Jun 2023
||
(0)
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Director

Product

Synapse is easy to use and produces good image quality for our end users.

Jun 2023
||
(0)
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Director

Loyalty, Product

An opportunity for improvement for the vendor is investing in artificial intelligence.

Jun 2023
||
(0)
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Director

Product

I would like Fuji to provide more powerful processing functions, such as artificial intelligence...

Jun 2023
||
(0)
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Director

Relationship

Fujifilm is a company with good service and a good attitude. The product is stable. As far as...

Jun 2023
||
(0)
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Manager

Relationship, Product

Fujifilm responds in a timely manner when we reach out. The product is easy to install and get...

Jun 2023
||
(0)
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Manager

Product

I would like to see the vendor work to upgrade the version and accommodate higher versions of IE.

Jun 2023
||
(0)
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Director

Relationship

Fujifilm has technical and business expertise and provides superb service throughout the process....

Jun 2023
||
(0)
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Director

Product

I would like to see Fuji make the system compatible with more versions of browsers. The vendor...

Jun 2023
||
(0)
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Director

Relationship

Fujifilm has quality service and stable products.

Jun 2023
||
(0)
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Director

Relationship, Product

Some strengths of the vendor are their excellent post-sales service and their product's stable...

Jun 2023
||
(0)
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Director

Product

The vendor could add structured reporting. I would also like to see improvements in speed and the...

Jun 2023
||
(0)
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View All Articles
Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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