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Synapse (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Product

The system's external access works really well. The clinicians outside of our hospital are happy...

Jul 2025
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Manager

Relationship, Product

Integration has been a real sticking point with Fujifilm. That isn't necessarily Fujifilm's fault....

Jul 2025
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Manager

Relationship

Knowing what we know now, we would probably not buy Synapse again. However, if we were transported...

Jul 2025
||
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Manager

Product

Driving tangible outcomes is difficult with Synapse because Fujifilm hasn't really been driving...

Jul 2025
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Manager

Relationship

Fujifilm's support team is amazing. I can't speak highly enough of Fujifilm's actual service team....

Jul 2025
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Manager

Operations

Fujifilm's training hasn't been as thorough as it could have been in terms of boots on the ground to...

Jul 2025
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Manager

Loyalty

We had a clinical risk situation with Synapse at one point. However, since a lot of our issues came...

Jul 2025
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Manager

Relationship

With Fujifilm, I wouldn't say that there is proactive monitoring on some of the things that can go...

Jul 2025
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Manager

Culture, Loyalty, Product

Most of the system's functionality is pretty good. However, we were told that one specific thing...

Jul 2025
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Manager

Product

All of our people found clinical risk issues within our version of Synapse and its reports. If a...

Jul 2025
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Manager

Product

Outside of a reporting perspective, our version of the system is fantastic. The functionality that...

Jul 2025
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Director

Loyalty, Operations

We need to figure out how to offer secure online access for patients via shared links. That is a big...

Dec 2024
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Director

Relationship

We have full service and maintenance through Fujifilm. The reliability of the system and the support...

Dec 2024
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(0)
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Manager

Relationship

The strength of the Fujifilm team is their service and support. They are quite responsive with any...

Dec 2024
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Manager

Relationship

Fujifilm’s strength is their support, but their weakness is how much customers need that support. I...

Dec 2024
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Manager

Relationship

Support is generally done by email. If there are major emergencies, a Fujifilm engineer will call us...

Dec 2024
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Manager

Product

I disagree with Fujifilm's vision that a PACS should have a browser-based UI. Having a browser-based...

Dec 2024
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Manager

Culture, Value

The costs for the software support and licenses are all fine and clear up front. For example,...

Dec 2024
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Manager

Relationship, Product

Fujifilm is honest in their promotion of the product. When they say something will work, it...

Dec 2024
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Manager

Product

The ease of use could be improved with one particular function for annotating images. The annotation...

Dec 2024
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Manager

Product

A lot of our department probably believes that Fujifilm isn’t very good at upgrades, but from my...

Dec 2024
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Manager

Loyalty

Fujifilm is very good with integration, though it could be a bit faster. I believe my satisfaction...

Dec 2024
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Manager

Operations

The training we received, especially when migrating to our current version, covered most of the...

Dec 2024
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Manager

Product

One of the best features of Synapse is the 3D image display. We also like the mobile PACS capability...

Dec 2024
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Manager

Relationship, Product

Synapse needs an update. We would like Fujifilm to focus on improving the image results.

Dec 2024
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(0)
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Analyst/Coordinator

Relationship

Fujifilm is a strong partner, and we have a good relationship. They are very cooperative and...

Dec 2024
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(0)
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Analyst/Coordinator

Product

Fujifilm needs to be more innovative. For starters, they need to improve the interface design to be...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

We would like to see Fujifilm develop images that can be viewed on virtual reality devices.

Dec 2024
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(0)
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Director

Loyalty, Relationship

We decided to go with Fujifilm because our previous vendor was a local vendor, and we couldn't...

Dec 2024
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Director

Operations

There is no training with Fujifilm. Calendars are not shared on time unless we request them, so...

Dec 2024
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(0)
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Director

Culture, Value

Fujifilm’s pricing is cheaper than other vendors, but it would be very difficult for small...

Dec 2024
||
(0)
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Director

Relationship, Operations

Fujifilm should understand the local needs and expectations of their customers. Sometimes they come...

Dec 2024
||
(0)
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View All Reports
Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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