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System Performance Monitoring Software Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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Commentary Summary

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User Commentary

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Analyst/Coordinator

Loyalty

We are moving away from the environment the system is monitoring, so in the future, we may not need...

Apr 2024
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Analyst/Coordinator

Product, Value

We are using the system to monitor our environment, and it gives us some inside data on the network...

Apr 2024
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Analyst/Coordinator

Product

Some of the reports don't work well, especially when we have a lot of data, but we don't use those...

Apr 2024
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Analyst/Coordinator

Relationship

The vendor is responsive every time we reach out to them, and they are willing to help.

Apr 2024
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Manager

Product

I don’t know how much use we have for this product at this point. We don’t use it as much as we used...

Apr 2024
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Manager

Relationship

I have never had trouble getting to somebody within the vendor's organization who could deal with...

Apr 2024
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Director

Relationship, Operations

I like that the vendor has been holding regular sessions where they go over features and have people...

Jan 2024
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Manager

Loyalty, Relationship, Product

The product is working for the most part, but it took several months for the vendor to figure out...

Dec 2023
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Manager

Product, Value

The way the product UI is set up to run is very clunky; it is not very user friendly. Sometimes we...

Dec 2023
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Manager

Operations, Product

We downloaded the latest software version that the vendor gave us to try and fix some of the...

Dec 2023
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Manager

Relationship

The vendor’s support team has been really great. They are always on calls and always trying to help....

Dec 2023
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Manager

Relationship, Product

The vendor releases things a little too often; they are always changing the versions. Without any...

Dec 2023
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Manager

Relationship

The vendor’s leadership always seems to be on the calls. The executives are very involved with what...

Dec 2023
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Manager

Value, Value, Value

I don’t handle our money, but I think that the product is worth the money because we keep renewing...

Jun 2023
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Manager

Loyalty, Loyalty, Loyalty, Product, Product, Product

The product is our number-one, go-to tool, and Goliath Technologies is sticking around with us as...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

Goliath Technologies reaches out very well and makes sure that we are taken care of. For example,...

Jun 2023
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Manager

Product, Product, Product

The user interfaces in the product are very easy to use. Everything is in one area for all of the...

Jun 2023
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Manager

Product, Product, Product

The product is accurate, especially with the networking issues on the user side. We have some remote...

Jun 2023
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Manager

Product, Product, Product

In the product, there are a number of reports to choose from, and all of the available reports are...

Jun 2023
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CIO

Relationship, Operations

Every customer's environment is different. We saw a few anomalies, and we worked with the team from...

May 2023
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CIO

Relationship, Operations, Product

There were a lot of complaints about the slowness of our cloud solution, particularly around the...

May 2023
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CIO

Operations

Goliath Technologies and their teams were great to work with. Obviously, the implementation required...

May 2023
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CIO

Loyalty, Relationship

Goliath Technologies came to us by word of mouth. We talked to a couple of customers, and the...

May 2023
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CIO

Loyalty, Product

Our goal is to actually expand the system past the cloud environment. The product's ability to...

May 2023
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CIO

Product

The system is user friendly. The reports are easy to read, and my team has no issues with them.

May 2023
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