System Performance Monitoring Software Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Operations, Product
We have gone through a few recent upgrades, and we had to do one upgrade to fix a problem from the...
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Loyalty, Operations, Product
Due to the system's layout, the system is easy for us to pick right up and start using. The things...
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Loyalty, Relationship
We are actually in a rebuilding stage of using the product because we didn't give it a fair shot....
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Relationship, Product
Goliath Technologies had extra technologies, and because we were not upgraded in the Citrix stack of...
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Product
The software meets all of our needs. We use it on a daily basis, and it is a useful tool. I am not...
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Culture
Our sales representative from Goliath Technologies reaches out to us once in a while and keeps us...
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Loyalty
We would potentially buy Goliath Technologies' system again because of how great of a company they...
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Operations
I liked Goliath Technologies' willingness to find time for training. They wouldn't push us off for...
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Product
The system is useful overall. It is able to quickly get metrics and insights on user sessions and...
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Value
Integration is something that has to really show, and I have to see some of the benefits. Before, we...
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Operations, Product
Goliath Technologies' system's ease of use was decent. Using it wasn't like rocket science or...
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Relationship
Goliath Technologies is always checking in. We have a regular cadence, but they are always proactive...
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Relationship
Goliath Technologies has been a really good company. It is just a little unfortunate that we caught...
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Loyalty
We are moving away from the environment the system is monitoring, so in the future, we may not need...
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Product, Value
We are using the system to monitor our environment, and it gives us some inside data on the network...
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Product
Some of the reports don't work well, especially when we have a lot of data, but we don't use those...
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Relationship
The vendor is responsive every time we reach out to them, and they are willing to help.
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Product
I don’t know how much use we have for this product at this point. We don’t use it as much as we used...
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Relationship
I have never had trouble getting to somebody within the vendor's organization who could deal with...
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Relationship, Operations
I like that the vendor has been holding regular sessions where they go over features and have people...
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Loyalty, Relationship, Product
The product is working for the most part, but it took several months for the vendor to figure out...
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Product, Value
The way the product UI is set up to run is very clunky; it is not very user friendly. Sometimes we...
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Operations, Product
We downloaded the latest software version that the vendor gave us to try and fix some of the...
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Relationship
The vendor’s support team has been really great. They are always on calls and always trying to help....
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Relationship, Product
The vendor releases things a little too often; they are always changing the versions. Without any...
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Relationship
The vendor’s leadership always seems to be on the calls. The executives are very involved with what...
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