System Performance Monitoring Software Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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Manager

Operations, Product

We have gone through a few recent upgrades, and we had to do one upgrade to fix a problem from the...

May 2024
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Manager

Loyalty, Operations, Product

Due to the system's layout, the system is easy for us to pick right up and start using. The things...

May 2024
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Manager

Loyalty, Relationship

We are actually in a rebuilding stage of using the product because we didn't give it a fair shot....

May 2024
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Manager

Relationship, Product

Goliath Technologies had extra technologies, and because we were not upgraded in the Citrix stack of...

May 2024
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Manager

Product

The software meets all of our needs. We use it on a daily basis, and it is a useful tool. I am not...

May 2024
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Manager

Culture

Our sales representative from Goliath Technologies reaches out to us once in a while and keeps us...

May 2024
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Manager

Loyalty

We would potentially buy Goliath Technologies' system again because of how great of a company they...

May 2024
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Manager

Operations

I liked Goliath Technologies' willingness to find time for training. They wouldn't push us off for...

May 2024
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Manager

Product

The system is useful overall. It is able to quickly get metrics and insights on user sessions and...

May 2024
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Manager

Value

Integration is something that has to really show, and I have to see some of the benefits. Before, we...

May 2024
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Manager

Operations, Product

Goliath Technologies' system's ease of use was decent. Using it wasn't like rocket science or...

May 2024
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Manager

Relationship

Goliath Technologies is always checking in. We have a regular cadence, but they are always proactive...

May 2024
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Manager

Relationship

Goliath Technologies has been a really good company. It is just a little unfortunate that we caught...

May 2024
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Analyst/Coordinator

Loyalty

We are moving away from the environment the system is monitoring, so in the future, we may not need...

Apr 2024
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Analyst/Coordinator

Product, Value

We are using the system to monitor our environment, and it gives us some inside data on the network...

Apr 2024
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Analyst/Coordinator

Product

Some of the reports don't work well, especially when we have a lot of data, but we don't use those...

Apr 2024
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Analyst/Coordinator

Relationship

The vendor is responsive every time we reach out to them, and they are willing to help.

Apr 2024
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Manager

Product

I don’t know how much use we have for this product at this point. We don’t use it as much as we used...

Apr 2024
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Manager

Relationship

I have never had trouble getting to somebody within the vendor's organization who could deal with...

Apr 2024
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Director

Relationship, Operations

I like that the vendor has been holding regular sessions where they go over features and have people...

Jan 2024
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Manager

Loyalty, Relationship, Product

The product is working for the most part, but it took several months for the vendor to figure out...

Dec 2023
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Manager

Product, Value

The way the product UI is set up to run is very clunky; it is not very user friendly. Sometimes we...

Dec 2023
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Manager

Operations, Product

We downloaded the latest software version that the vendor gave us to try and fix some of the...

Dec 2023
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Manager

Relationship

The vendor’s support team has been really great. They are always on calls and always trying to help....

Dec 2023
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Manager

Relationship, Product

The vendor releases things a little too often; they are always changing the versions. Without any...

Dec 2023
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Manager

Relationship

The vendor’s leadership always seems to be on the calls. The executives are very involved with what...

Dec 2023
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Manager

Value, Value, Value

I don’t handle our money, but I think that the product is worth the money because we keep renewing...

Jun 2023
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Manager

Loyalty, Loyalty, Loyalty, Product, Product, Product

The product is our number-one, go-to tool, and Goliath Technologies is sticking around with us as...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

Goliath Technologies reaches out very well and makes sure that we are taken care of. For example,...

Jun 2023
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Manager

Product, Product, Product

The user interfaces in the product are very easy to use. Everything is in one area for all of the...

Jun 2023
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Manager

Product, Product, Product

The product is accurate, especially with the networking issues on the user side. We have some remote...

Jun 2023
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Manager

Product, Product, Product

In the product, there are a number of reports to choose from, and all of the available reports are...

Jun 2023
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