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User Commentary
Relationship
Health Recovery Solutions’ primary support is through email tickets, but they can't keep their...
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Loyalty, Relationship
With Health Recovery Solutions, we have connectivity challenges with video and audio fidelity....
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Relationship, Operations, Product
Health Recovery Solutions’ data analytics and reporting are not very helpful. We have always poked...
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Relationship
Health Recovery Solutions gave us some better tablets, and those have been excellent. If we had...
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Operations
Health Recovery Solutions does training, but we have to push them to get job aids that they don't...
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Culture, Relationship, Operations
A couple of years ago, Health Recovery Solutions had an upgrade that didn't go as expected. We had...
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Relationship
Health Recovery Solutions has an outstanding leadership team who has been excellent to help us...
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Product
We have been very happy with Health Recovery Solutions. We received quality reports that we are able...
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Relationship
Health Recovery Solutions is super involved. They meet with me frequently to figure out how we can...
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Value
I can't think of anything that we need or have asked for that the vendor hasn't been able to...
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Relationship
My team deals with the vendor's support directly. The vendor's support people will typically let me...
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Relationship
We have had some ongoing issues with not being on the vendor's mailing list that they use to notify...
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Product
We have an old enough population that there is always going to be a subset of people for whom any...
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Relationship
Health Recovery Solutions is really responsive to our needs. They help us look for creative and...
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Product
It would be really nice if the system could be integrated with our EMR and our medication lists....
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Relationship, Product
Our recent upgrades with PatientConnect were great up front and had great support. Every one of the...
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Product
The ease of use for PatientConnect is tremendous. We have even been able to provide the service to...
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Relationship
Health Recovery Solutions has been a really good partner for remote home monitoring. Health Recovery...
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Relationship, Product
Health Recovery Solutions is a great vendor to launch this program for our health system. The device...
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Product
I like PatientConnect's delivery and ease of use on the patient end.
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Product
PatientConnect's data analytics and reports seem to be a little convoluted. We are just trying to...
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Loyalty, Value
We are really trying to make some decisions about PatientConnect. I don't think that we are going to...
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Relationship
With Health Recovery Solutions, we are the ones who have to call everything, and there is no push to...
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Relationship, Product
Health Recovery Solutions’ ability to innovate and keep up with an evolving market is not proving to...
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Loyalty, Relationship
Health Recovery Solutions has incredible support. They are extremely responsive and very supportive,...
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Operations, Product
Health Recovery Solutions is doing a lot of fixes but not focusing on new things so much. We are...
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Operations
Health Recovery Solutions has been really supportive in their implementation services; they are very...
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Relationship, Product
In terms of promises, the one challenge with Health Recovery Solutions has been doing a full EHR...
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Loyalty, Relationship, Product
Health Recovery Solutions has a solid product. PatientConnect is continuously improving, which is...
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Loyalty, Product
Health Recovery Solutions’ platform is old school. It is not as user friendly as it should be in our...
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Loyalty
Health Recovery Solutions houses all of our equipment. We will go in and say where to ship things....
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Loyalty
We looked at another vendor and ended up going with Health Recovery Solutions because they had the...
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Loyalty, Product
I think Health Recovery Solutions grew too fast, and their platform needs more attention. We get...
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Culture
I feel like we pay one invoice and then all of a sudden Health Recovery Solutions turns around and...
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Product
Health Recovery Solutions sends us reports. I haven't been looking at them as closely as I was, but...
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Relationship
We interact a lot with Health Recovery Solutions' customer service team, and they are responsive....
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Loyalty, Value
PatientConnect is not something that generates money, but it is a decent option, and I would tell...
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Culture, Loyalty, Relationship
We hope to work things out with Health Recovery Solutions (HRS) in terms of our contract renewal,...
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Culture, Value
Health Recovery Solutions charges for little things. For example, we must pay the shipping for every...
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