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User Commentary
Service and Support
If something is not working with the software or the kits, that is part of our contract. We can...
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Other Observations & Comments
The kit management and logistics are not great. The vendor is planning to send out an enhancement...
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Lessons Learned
PatientConnect doesn't integrate with our EMR, but that is because we have a bad EMR. We have looked...
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Relationship
Health Recovery Solutions has met all of our needs. They are a good quality company. They understand...
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Service and Support
Health Recovery Solutions’ customer service and technical support people are really good and spot...
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Functionality and Upgrades
The product is good. The patients like using it, and it is easy for them to navigate. It is a...
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Functionality and Upgrades
PatientConnect engages our patients to understand their disease process more fully and to be...
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Implementation and Training
We had some ups and downs with the implementation. There were some glitches, but things were not...
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Other Observations & Comments
Health Recovery Solutions tries to alert us about issues, but the full impact ends up being minimized....
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Service and Support
Health Recovery Solutions has very good, responsive customer service. They had growing pains, and...
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Technology
The vendor's remote stethoscope could be a bit better. It is not great. It hasn't been a great...
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Functionality and Upgrades
Primarily, members and patients use the tablets. We encourage people to use the application, but...
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Other Observations & Comments
We had a problem. The vendor was migrating from one thing to another, and they took on a lot of...
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Functionality and Upgrades
We are having problems with our video functionality within PatientConnect, and we are working with...
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Relationship
There is nothing special about Health Recovery Solutions' products; their organization makes them...
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Service and Support
Health Recovery Solutions will respond, but they will often tell us to send our equipment back to...
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Functionality and Upgrades
There is nothing about Health Recovery Solutions that we are unhappy with. There is nothing that I...
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Service and Support
Health Recovery Solutions is a little limited because they don't offer 24/7 continuous monitoring....
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Relationship
Health Recovery Solutions’ customer support team is excellent, and the vendor's upper-level...
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Implementation and Training
Health Recovery Solutions’ training materials could be simpler and more comprehensive. Our end users...
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Relationship
Health Recovery Solutions is doing a lot more meetings and a lot more planning. They are...
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Technology
I would like the vendor to offer more and different hardware. They are pretty limited in what they...
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Service and Support
Health Recovery Solutions is very responsive but not proactive. I am sure there are things we are...
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Service and Support
I have several contacts at Health Recovery Solutions. Whenever our organization comes up with an...
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Functionality and Upgrades
Health Recovery Solutions does well with the quality of PatientConnect. The tool helps us generate...
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Implementation and Training
The whole orientation and software training phase before the go-live was very good. Once the system...
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Other Observations & Comments
We haven't really heard from the vendor regarding ongoing training. That could be because we have...
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Implementation and Training
We got everything that the vendor told us we were getting. The Health Recovery Solutions website is...
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Technology
The vendor sends the patients kits that we monitor them with. The kits each have an iPad, a scale, a...
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Functionality and Upgrades
The vendor is very innovative, and overall, they are really great. I like their out-of-the-box...
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Functionality and Upgrades
My one recommendation for the vendor would be to provide a bit more support on the billing...
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Interfacing and Integration
When we first started interfacing our EMR with PatientConnect, Health Recovery Solutions worked very...
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Implementation and Training
There was a device that the vendor rolled out called the Eko DUO that is supposed to do heart and...
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Functionality and Upgrades
Health Recovery Solutions keep us up-to-date. They inform us of what is going on and help...
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Service and Support
When we can't figure out a technical support piece, we kick the issue to Health Recovery Solutions....
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Relationship
I get release notes, deployment notes, email blasts, and things like that at a regular cadence from...
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Relationship
It is hard for a vendor to keep all their promises. In the technology space, it is really hard to...
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Functionality and Upgrades
There are a couple of key functionality things that the vendor has yet to deploy that would increase...
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Interfacing and Integration
Interoperability is hard, and there are some opportunities with interoperability. But this product...
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Other Observations & Comments
The vendor is very responsive. But in terms of the stability and reliability of the product, the...
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Win/Loss - Why they were selected (by current clients)
We selected Health Recovery Solutions' product because of its interface with our EMR and its...
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Other Observations & Comments
The two types of end users are telehealth monitoring nurses and patients. For the monitoring nurses,...
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Other Observations & Comments
The vendor definitely has a good vision. Everything that we are talking about with them is right in...
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Other Observations & Comments
The vendor’s support people get back to us very quickly. The only thing that I am unsatisfied with...
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Relationship
We have access to all tiers of the vendor’s leadership structure from the CEO all the way down to...
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Functionality and Upgrades
With respect to the vendor’s core service, which is monitoring the vital statistics that patients...
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Relationship
We contracted with the vendor for inventory management, but we have had some challenges with getting...
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Service and Support
We were recently assigned a new account manager, and they seem very engaged. Even though we have had...
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Relationship
From sales to customer service to inventory management, Health Recovery Solutions supports their...
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Relationship
The vendor doesn’t always keep their promises. For example, we have been trying for years to get the...
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Service and Support
Something that anyone implementing PatientConnect really needs to be aware of is that, for the...
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Service and Support
It is easy to beat up the company, but I would really give the vendor a lot of credit for the...
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Relationship
Health Recovery Solutions definitely did not provide proactive service. For example, the vendor lost...
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Functionality and Upgrades
The product's data analytics are not the greatest. The system has the data, but it does not have...
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Lessons Learned
In the first year, an organization will not receive their money’s worth from the vendor, and that...
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Implementation and Training
One of the ongoing challenges that we are facing with the implementation is that inventory...
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Interfacing and Integration
The vendor does some things really well but other things very primitively; for example, we can't...
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Future Outlook
Health Recovery Solutions is absolutely not part of our long-term plans. The vendor does not keep...
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Service and Support
The vendor has good onboarding. Health Recovery Solutions' support is pretty good. We think that is...
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Functionality and Upgrades
The user experience is in the design, and while the design is going to be upgraded, we are not...
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Functionality and Upgrades
Health Recovery Solutions definitely needs to embed artificial intelligence for analyzing the data....
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Future Outlook
The system meets our needs, but it creates more unnecessary work because the vendor didn't initially...
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Functionality and Upgrades
Our providers were a little reluctant at first to give patients instruction on the product because...
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Other Observations & Comments
There were some good intentions from people that were trying to grow a small company, but the vendor...
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Implementation and Training
During our implementation, we walked through everything we purchased with the vendor. We had a...
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Interfacing and Integration
Health Recovery Solutions support integrations, but we are not there yet.
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Interfacing and Integration
It would be great if the mobile solution connected to devices more easily. The Bluetooth isn't as...
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Technology
Health Recovery Solutions' kits are great. It is nice to have everything come already paired in the...
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Service and Support
Health Recovery Solutions is a responsive organization. They are very supportive and great to work...
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Functionality and Upgrades
PatientConnect is pretty expensive, but its software is great. I really like that. It doesn't matter...
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Relationship
The vendor's communication about PatientConnect's updates hasn't been super great. I don't really...
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Service and Support
When I call the vendor's support people, I can't speak to anyone directly. I usually have to leave a...
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Win/Loss - Why they were selected (by current clients)
When Health Recovery Solutions came on-site to present their application, some big selling points...
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Functionality and Upgrades
It is said that when something is very easy on the front end, it is complicated to make it work well...
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Other Observations & Comments
We are continuing to look at what peripherals we can add to PatientConnect. Health Recovery...
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Relationship
Health Recovery Solutions has been a great partner in helping us break down barriers and...
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Interfacing and Integration
I am extremely satisfied with the product's integration. We got an interface so that the data could...
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Future Outlook
We hope that we will eventually be able to connect the patient texting functionality to blood sugar...
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Relationship
We can use Health Recovery Solutions' product in other areas. The vendor is very good. They have a...
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Future Outlook
PatientConnect is a very flexible platform, so we have been able to use it for many different...
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Relationship
When we have had issues with PatientConnect, our salesperson and lead customer service person have...
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Relationship
There was an instance when Health Recovery Solutions didn’t really understand that things in an...
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Relationship
Health Recovery Solutions' product provides very good quality reports, and it is helping with...
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Sales and Contracting
When we came to an agreement with Health Risk Solutions, there were things we thought we were...
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Functionality and Upgrades
Health Recovery Solutions needs to improve the reporting piece within their system. The reports are...
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Implementation and Training
The initial training with Health Recovery Solutions was absolutely horrible because there was no...
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Service and Support
Health Recovery Solutions has a support team that we can reach out to, and that team never fails to...
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Future Outlook
We are not planning on changing at this point. We are going to stay with HRS because we have been...
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Other Observations & Comments
There are things I like about PatientConnect and there are things that I am not thrilled about. But...
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Functionality and Upgrades
PatientConnect is really easy for end users to use. The basic technology that we have really works...
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Technology
The vendor doesn't really have any new technology. The technology that they say is coming hasn't...
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Other Observations & Comments
The system measures blood pressure, oxygen saturation, weight scale, and temperature, but we don't...
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Technology
Every day, something needs to be rebooted or bounced or someone is having trouble. Granted, none of...
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Relationship
I am not so frustrated that I would be willing to leave. One of the reasons is the vendor's customer...
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ROI / Cost
HRS has a good discount structure, but it seems like a lot to spend month in and month out. They...
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Implementation and Training
There is no ongoing training. The vendor has PDF files, but they are big and bulky. It would be...
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Other Observations & Comments
We get the vital signs and any notes that we write over into our EMR, but the patients' answers to...
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Win/Loss - Why they were selected (by current clients)
We did a formal RFP process, and Health Recovery Solutions stood out above everyone else from the...
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Service and Support
The vendor's team has been great. They are very approachable, quick to respond, kind, and willing to...
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Functionality and Upgrades
I love PatientConnect. Health Recovery Solutions has taken a lot of steps forward. They did a code...
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Service and Support
The vendor could communicate a bit better about the timing of updates. Health Recovery Solutions...
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Other Observations & Comments
We have been focused on getting all of our providers on board and getting everybody aware of the...
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Service and Support
Health Recovery Solutions looks to do upgrades, but they are not swift about doing them. The vendor...
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Other Observations & Comments
The training materials from the vendor could be better for all of the field staff and not just those...
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ROI / Cost
For the money that we are putting into the product, the inventory management tool could be a whole...
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Interfacing and Integration
The product's integration with our EMR is just not great. There is not a great flow of information....
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Functionality and Upgrades
Using PatientConnect is not hard. The product provides a bit of reporting that helps us deliver care....
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Service and Support
A lot of times, Health Recovery Solutions’ support team does not resolve our issues.
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Other Observations & Comments
My interactions with Health Recovery Solutions' executive team are good. That team has trouble...
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Interfacing and Integration
It would be helpful if PatientConnect could fully integrate with our EMR.
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Relationship
We had a lot of help in the beginning from Health Recovery Solutions. Then our representatives got...
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Implementation and Training
Our whole launch and go-live process with Health Recovery Solutions was a little clunky. During our...
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Implementation and Training
We have not taken opportunities, but Health Recovery Solutions does offer training. The vendor sends...
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Technology
Health Recovery Solutions has nice devices, and they all have Bluetooth capabilities. The vendor has...
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Interfacing and Integration
There are some little glitches in the PatientConnect software that make it hard to sync when we...
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Interfacing and Integration
PatientConnect does not integrate with our EMR. It has been manually double charging with our...
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Functionality and Upgrades
PatientConnect is a little clunky and not exactly intuitive. The interface and how it looks could be...
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Relationship
We have seen a lot responsiveness from our people at the vendor. But with whatever staffing issues...
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Relationship
The vendor has gone through a huge restructure in the last few months, so they have had some...
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Functionality and Upgrades
We have a lot of older patients, and none of them seem to have a problem with using the solution.
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Service and Support
Our implementation of the system was super great. We had our own customer service representative,...
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ROI / Cost
There is no reimbursement whatsoever from Health Recovery Solutions. The home health area cannot...
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Other Observations & Comments
Health Recovery Solutions is a good company that comes through for us.
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Technology
The vendor sends over tablets with embedded cellular capabilities. The tablets have a bunch of...
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Relationship
The vendor's support used to not be that great. Over the summer months, the vendor probably had some...
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Win/Loss - Why they were selected (by current clients)
We met with a number of other vendors, and Health Recovery Solutions' product was really aligned...
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Service and Support
Health Recovery Solutions doesn’t promise things, but they do frequently say that they will look...
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Implementation and Training
The vendor provides some training and guidance, but it is pretty generic, so we have to make it more...
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Functionality and Upgrades
Anytime we onboard something new or upgrade something in the product, there are challenges that come...
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Functionality and Upgrades
PatientConnect's implementation was great. The equipment has performed exactly as intended. The...
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Functionality and Upgrades
PatientConnect has one tool that works with a type of scope, and we have had some technical issues...
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Interfacing and Integration
Interoperability is challenging at times because the product is geared for a specific function and...
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Service and Support
The vendor has been really focused on onboarding a lot of new remote patient monitoring clients, so...
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Service and Support
Health Recovery Solutions has quite a bit of staff turnover in their support roles. The staff that...
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Other Observations & Comments
The vendor is good at communicating with us about things. If we have gaps in our program or anything...
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Service and Support
The vendor's technical support is one of the really nice things we like. It is 24/7. The vendor is...
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Technology
The PatientDirect+ program is where the vendor sends equipment to patients, and so far, that program...
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ROI / Cost
If a battery cover falls off of a pulse oximeter, the vendor charges us a small amount, but those...
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Functionality and Upgrades
I know the development process takes a while, but the vendor has a couple of new wearable devices...
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Technology
The virtual call piece within the platform has never worked right and still does not work. That is a...
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Functionality and Upgrades
Health Recovery Solutions has not been able to deliver and remedy their video call piece. The video...
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ROI / Cost
Health Recovery Solutions’ primary focus is to monetize things; they have a very young leadership...
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Interfacing and Integration
The telehealth system within the product is a little amateur. Health Recovery Solutions is a young...
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Implementation and Training
Our clinicians were fairly resistant to using the telehealth solution. That piece required patients...
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Service and Support
Health Recovery Solutions’ support is mainly through the web; the vendor offers 24/7 support. The...
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Service and Support
Healthcare Recovery Solutions’ support desk team has been pretty darn strong. The team has always...
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Relationship
Health Recovery Solutions is a small company. It is pretty easy to access their executive team...
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ROI / Cost
Health Recovery Solutions has definitely delivered on their promises. Their technology meets our...
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Relationship
Health Recovery Solutions is very solid. They are a small company, so we have the ability to call...
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ROI / Cost
The whole point of PatientConnect is to keep people that have a chronic illnesses healthy, and it...
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ROI / Cost
PatientConnect has a lower cost than other platforms, so if we keep a patient out of the hospital...
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Interfacing and Integration
One of my wish-list items is for Health Recovery Solutions to create a seamless integration that...
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Relationship
On a high level, Health Recovery Solutions keeps their promises. We have been able to find...
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Interfacing and Integration
We like PatientConnect’s integration with our systems. That is a big benefit. Otherwise, there are...
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Technology
On the product side, I would like to see more integrations with PatientConnect’s peripheral kit,...
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Functionality and Upgrades
The ease of use for the patient is the product's number-one major strength. Health Recovery...
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Functionality and Upgrades
We use patient direct shipping in home health, and we want to use the product to have a more visible...
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Functionality and Upgrades
I would buy the system again, but the vendor's recent decision to switch telehealth platforms has...
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Functionality and Upgrades
The system stands out because the patient care plan, patient education, and survey questions are...
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Service and Support
The Health Recovery Solutions support team is wonderful. As soon as we submit a support ticket or...
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Future Outlook
Health Recovery Solutions is always trying to improve their platform or let us know of plans to...
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Implementation and Training
The only recommendation I would have for the vendor would be consistency between their...
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Functionality and Upgrades
Overall, PatientConnect is a very good product that functions well. The software transmits data well...
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Functionality and Upgrades
We have been generally very pleased with Health Recovery Solutions. The PatientConnect platform has...
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Interfacing and Integration
Anything I do on the software side of PatientConnect flows into our medical records so that we don't...
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Functionality and Upgrades
A lot of folks think that PatientConnect is going to be difficult to use, and we have to talk them...
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Implementation and Training
The vendor’s marketing team has helped with our adoption of the product. The marketing team created...
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Other Observations & Comments
We have had problems with getting the PatientConnect device to patients' homes. The delivery takes a...
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Relationship
Health Recovery Solutions is proactive. They let us know ahead of time about updates, and they give...
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ROI / Cost
Health Recovery Solutions is great at driving tangible outcomes. They work really hard to make sure...
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Win/Loss - Why they were selected (by current clients)
We went with Health Recovery Solutions because they had a more up-to-date system than our previous...
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Functionality and Upgrades
PatientConnect is easy to use. It has a user-friendly interface, and it doesn't take much training...
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Service and Support
Health Recovery Solutions has great customer service. Their responsiveness is good, and they always...
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Functionality and Upgrades
We started using PatientConnect because of COVID-19. Our patients can receive their product, heart...
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Relationship
We felt that Health Recovery Solutions was an end-to-end vendor that would complement our clinical...
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Functionality and Upgrades
Based on our understanding by the time the product was implemented, I would say the product...
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Sales and Contracting
Based on what we expected when we signed the contract, I would rate PatientConnect low. There were...
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Sales and Contracting
Remote patient monitoring solutions are important to organizations and even more important to those...
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Relationship
We would buy the system again because the vendor is good at keeping their commitments. They don't...
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Interfacing and Integration
Health Recovery Solutions is awesome. They have done a tremendous job of helping us with our integration....
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Relationship
The vendor is slow in developing new functionalities or changing functionalities in their platform,...
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ROI / Cost
We appreciate the work that the vendor has done from a logistics standpoint. We use remote patient...
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Functionality and Upgrades
I like the ease of use for patients. There are a limited number of steps for patients, so things are...
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Service and Support
I like the support we get from the company. Whenever we call them with problems, they answer...
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Service and Support
Health Recovery Solutions is very good about updating us on things and fixing any issues. Whenever...
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ROI / Cost
The product's use is growing, and we are continuing to grow. The system really benefits our...
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ROI / Cost
An outcome of the product is that patients are staying home and aren't going back to the hospitals...
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