HRS Remote Patient Monitoring Platform Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Physician

Product

Health Recovery Solutions sends us reports. I haven't been looking at them as closely as I was, but...

Feb 2024
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Physician

Relationship

We interact a lot with Health Recovery Solutions' customer service team, and they are responsive....

Feb 2024
||
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Physician

Loyalty, Value

PatientConnect is not something that generates money, but it is a decent option, and I would tell...

Feb 2024
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(0)
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Physician

Culture, Loyalty, Relationship

We hope to work things out with Health Recovery Solutions (HRS) in terms of our contract renewal,...

Feb 2024
||
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Physician

Culture, Value

Health Recovery Solutions charges for little things. For example, we must pay the shipping for every...

Feb 2024
||
(0)
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Director

Operations

Health Recovery Solutions is an extremely collaborative partner. Their implementation launch process...

Jan 2024
||
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Director

Relationship, Product

There are opportunities for improvement related to the technology of the platform itself. The...

Jan 2024
||
(0)
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Director

Operations

The training from Health Recovery Solutions has been exceptional. The vendor has never backed off on...

Jan 2024
||
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Director

Product, Value

We have had some challenges with the frequency of equipment not working once the patient receives it...

Jan 2024
||
(0)
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Director

Product

PatientConnect is easy to use for the patients once they get it out of the box and set up. But we...

Jan 2024
||
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Director

Relationship, Value

Health Recovery Solutions is not very proactive in providing the knowledge and skills that we need...

Jan 2024
||
(0)
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CIO

Relationship

Health Recovery Solutions is very responsive. They are always willing to listen and try to help....

Jan 2024
||
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CIO

Product

There are some changes we want in PatientConnect in terms of the ability to alter the cadence of...

Jan 2024
||
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CIO

Relationship

When we have a question, there is a team that we go to directly. There were some recent issues, and...

Jan 2024
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VP/Other Executive

Relationship, Product

The vendor has had a lot of functionality issues with upgrades. Every time there is an upgrade,...

Jan 2024
||
(0)
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VP/Other Executive

Product

When we first started, we didn't have any issues at all. The product was seamless and wonderful....

Jan 2024
||
(0)
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VP/Other Executive

Relationship

In the past year, we have had more involvement from other areas of Health Recovery Solutions’ teams....

Jan 2024
||
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VP/Other Executive

Relationship

The vendor is really great with their support. Our techs tend to know more information than the...

Jan 2024
||
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VP/Other Executive

Loyalty, Relationship, Operations

The biggest thing that happened within the last year was that we had to switch who we got our...

Jan 2024
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(0)
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VP/Other Executive

Relationship, Product

Health Recovery Solutions is fantastic at getting us reports when we ask for them, but there is not...

Jan 2024
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Director

Loyalty, Relationship

PatientConnect is part of our long-term plans. We have gone back and forth and have reevaluated, and...

Jan 2024
||
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Director

Operations, Product

PatientConnect’s biggest strength is that it is a full kit ready to go out of the box. The kit, for...

Jan 2024
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Director

Product

One issue Health Recovery Solutions had was that their embedded video system on the tablet was not...

Jan 2024
||
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Director

Loyalty, Product

Health Recovery Solutions' biggest focus should be integrating a larger array of devices that people...

Jan 2024
||
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Director

Culture, Value

Health Recovery Solutions does not charge us for every little thing. They are very up front with...

Jan 2024
||
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Director

Product

The PatientConnect program is very user friendly. We have had challenges with inventory in the past,...

Jan 2024
||
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Director

Product

An opportunity for Health Recovery Solutions is that their analytics reports are not robust. They...

Jan 2024
||
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Director

Relationship

Any upgrades we have had with Health Recovery Solutions have gone very smoothly. Health Recovery...

Jan 2024
||
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Director

Operations, Product

The PatientConnect program is received well from our elderly patients, so it is very user friendly....

Jan 2024
||
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Director

Relationship, Product, Value

Since we have implemented PatientConnect, we have been able to keep all of our CABG patients who...

Jan 2024
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VP/Other Executive

Value

PatientConnect is easy for patients to utilize and at a lower price point than a full bundle.

Jan 2024
||
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VP/Other Executive

Product

We would like the ability to connect via Bluetooth with things, such as the pulse oximeter.

Jan 2024
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Analyst/Coordinator

Relationship

PatientConnect is meeting our needs quite well. Health Recovery Solutions is upgrading as they need...

Dec 2023
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Analyst/Coordinator

Relationship

The people from Health Recovery Solutions that I have worked with are wonderful to work with. They...

Dec 2023
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Analyst/Coordinator

Relationship, Product

PatientConnect works very well. Everything is very good except the pulse oximeters; they fall apart...

Dec 2023
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VP/Other Executive

Relationship

Health Recovery Solutions offers excellent customer service. They have been very supportive with...

Dec 2023
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VP/Other Executive

Product

A few things have come up where patients or caregivers wanted to be able to access data but trying...

Dec 2023
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VP/Other Executive

Loyalty, Relationship

We did a lot of research while we were choosing which supplier to work with, and Health Recovery...

Dec 2023
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Manager

Relationship

We are usually informed, but we had a situation where we were seeing the same issue with a whole...

Dec 2023
||
(0)
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Manager

Culture, Relationship

Health Recovery Solutions has kept their promises, but they have kept them with many caveats. Like...

Dec 2023
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(0)
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Manager

Relationship, Value

Health Recovery Solutions tries to overcharge us, but when we call them out on it, they back off.

Dec 2023
||
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Manager

Product

Health Recovery Solutions has challenges with pushing token updates. Without those token updates,...

Dec 2023
||
(0)
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Director

Culture, Relationship

After a while, we found that our PatientConnect equipment wasn't functioning very well, but Health...

Dec 2023
||
(0)
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Director

Relationship

Health Recovery Solutions is very proactive when there are going to be issues. If they anticipate...

Dec 2023
||
(0)
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Director

Relationship

I'm somebody who really likes to dig into the data, and when I went to Health Recovery Solutions and...

Dec 2023
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(0)
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Manager

Relationship

We would like to see Health Recovery Solutions improve logistics and communications with their issue...

Dec 2023
||
(0)
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Manager

Culture, Value

We have had more challenges recently with Health Recovery Solutions than we have ever had before....

Dec 2023
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(0)
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Manager

Product

Connectivity has been a huge challenge with Health Recovery Solutions' system. The system's audio...

Dec 2023
||
(0)
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Manager

Relationship, Product

When we have challenges with Health Recovery Solutions, the higher-ups get involved right away. That...

Dec 2023
||
(0)
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VP/Other Executive

Relationship, Operations

We have an outstanding partnership with Health Recovery Solutions. We created a program for certain...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We do have an interface built with our EMR, so we have live vital signs that flow into the EMR, and...

Dec 2023
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(0)
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VP/Other Executive

Culture, Relationship

Health Recovery Solutions is very knowledgeable about the industry. There have been times when I...

Dec 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Product

One of the features of Health Recovery Solutions' system is the ability to have patients report that...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Health Recovery Solutions’ road map is good, and they are going to launch something for additional...

Dec 2023
||
(0)
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Manager

Value

We have had some troubleshooting issues with the system and some problems with our kits. We had to...

Nov 2023
||
(0)
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Manager

Relationship, Product

We have had a lot of communication challenges between our team, our patients, and the vendor. The...

Nov 2023
||
(0)
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Manager

Loyalty, Relationship

Health Recovery Solutions has had some good results for the things they have tried to do, and they...

Nov 2023
||
(0)
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Manager

Relationship

I would rate the quality of Health Recovery Solutions’ ongoing support at the top of the scale or...

Nov 2023
||
(0)
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Manager

Product

Some outcomes of PatientConnect are having the product in people's homes and the simplicity of...

Nov 2023
||
(0)
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Manager

Loyalty, Relationship

I think my overall satisfaction will stay at the top of the scale as long as all the same people are...

Nov 2023
||
(0)
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Manager

Loyalty, Product

We use Health Recovery Solutions’ platform for our telehealth, telemedicine, and remote patient...

Nov 2023
||
(0)
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Manager

Relationship

Health Recovery Solutions has kept all of their promises. They have been wonderful and a great...

Nov 2023
||
(0)
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Manager

Operations, Product

PatientConnect is super simple to use. I was trained in-house, and that was that. PatientConnect is...

Nov 2023
||
(0)
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Manager

Product

This could be a connectivity or reception issue, but PatientConnect gets a little wonky sometimes....

Nov 2023
||
(0)
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Director

Loyalty, Value

Health Recovery Solutions is on a journey to understand how best to quantify and speak to our ROI....

Nov 2023
||
(0)
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Director

Operations

Health Recovery Solutions was very hands on and supportive during our implementation. The vendor...

Nov 2023
||
(0)
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Director

Relationship, Product

Health Recovery Solutions has supported our integration goals. They have been at the hip with us to...

Nov 2023
||
(0)
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Director

Operations, Product

PatientConnect has been very well received. Technology is sometimes difficult for patients based on...

Nov 2023
||
(0)
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Director

Loyalty, Relationship, Product

Health Recovery Solutions (HRS) is innovative and wants to provide us with the best technology that...

Nov 2023
||
(0)
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Director

Relationship

We have had great response times and turnaround times with technical issues. If our patients reach...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Operations

Health Recovery Solutions' team is very attentive when it comes to making sure that our organization...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

Health Recovery Solutions is my favorite vendor to work with because they give us a lot of insights...

Nov 2023
||
(0)
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VP/Other Executive

Product

The product is definitely a bridge to support our integration goals. It marries external patients...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

We are happy that we are getting the product upgraded to the new platform. I love the fact that the...

Nov 2023
||
(0)
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VP/Other Executive

Product, Value

The product has brought to our attention opportunities that we can use to drive revenue and patient...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

Our contact at Health Recovery Solutions is great. They are the reason we stay with the vendor. They...

Nov 2023
||
(0)
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Director

Relationship

The vendor’s support people are really good. Even if something is wrong and even if there are...

Nov 2023
||
(0)
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Director

Product

The biggest disappointment I have had with Health Recovery Solutions has been with the third-party...

Nov 2023
||
(0)
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CTO

Product

Even though the product is integrated, there is no flow through the billing part. The vendor can...

Nov 2023
||
(0)
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CTO

Relationship

The vendor is proactive; they actually called us about a bug and sent somebody out to replace everything....

Nov 2023
||
(0)
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CTO

Relationship, Product, Value

The vendor’s RPM services are good for an inpatient environment. However, the system is too costly...

Nov 2023
||
(0)
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Director

Operations

So far, using PatientConnect hasn't felt like a buyer-beware type of situation. It has felt good....

Nov 2023
||
(0)
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Director

Value

At one point, we felt like the vendor was charging for everything. They were very helpful about that...

Nov 2023
||
(0)
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Director

Operations

Our onboarding for the system was fabulous. However, our transition to the person who wasn't our...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

The thing that Health Recovery Solutions has really excelled at is consistently providing us with...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

The biggest challenge has been trying to integrate the system with our EMR. We have worked through...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

There was an upgrade that we knew was going to have a potential patient impact. The vendor was quick...

Oct 2023
||
(0)
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Analyst/Coordinator

Value

We had concerns about charges because of previous vendor issues when kits were lost or missing. The...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty

Thus far, we are seeing results with the vendor, but we are definitely looking forward to getting...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We like the vendor's consistency in reaching out to our clinical partners or updating us with new...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We have really seen an improvement in the features and new offerings from the vendor. There are new...

Oct 2023
||
(0)
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Nurse

Relationship

The vendor has great IT support, so anytime there are IT situations, we can call the vendor, and...

Oct 2023
||
(0)
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Nurse

Product

It would be nice if the product were a little more specific to the users. It reads like an app that...

Oct 2023
||
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Nurse

Product

When we pair the machine with a phone, we sometimes run into hiccups. Those aren't nearly as...

Oct 2023
||
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Nurse

Relationship

The vendor will notify us if they are doing an upgrade or if we can expect anything. We have a very...

Oct 2023
||
(0)
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Nurse

Relationship, Product

The issue with Health Recovery Solutions is that we don't have the bandwidth necessary to make the...

Oct 2023
||
(0)
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Nurse

Operations

Initially, it would have been nice to have a little more background on what hiccups we might run...

Oct 2023
||
(0)
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Director

Product

The product’s biggest strength is its flexibility for the different modalities and chronic...

Oct 2023
||
(0)
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Director

Relationship

The vendor is responsive, but they are still growing, so they have some growing pains.

Oct 2023
||
(0)
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Director

Relationship

Lately, some of the vendor's follow-up hasn't been as consistent as it could have been. We used to...

Sep 2023
||
(0)
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Director

Relationship, Operations

Right now, the vendor is in the middle of a certain project that we didn't have any idea about. We...

Sep 2023
||
(0)
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Director

Operations

The vendor's initial training was good, and their email support is pretty responsive.

Sep 2023
||
(0)
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Director

Loyalty, Product

When it comes to the connectivity of the system's tablets, there may be more work to be done. A lack...

Sep 2023
||
(0)
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Director

Product

The product's integration is pretty favorable. The home health product we use is integrated with...

Sep 2023
||
(0)
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Director

Loyalty, Product

Some of the product's equipment definitely looks like it is ready for upgrades. The system is...

Sep 2023
||
(0)
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Director

Product

When we look at some of the most high-risk diagnoses within the home health patient population, when...

Sep 2023
||
(0)
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Manager

Relationship

Every once in a while, Health Recovery Solutions is a little hard to get ahold of. I have had...

Sep 2023
||
(0)
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Manager

Product

PatientConnect is really straightforward, and there is nothing I really don't like about it. It is...

Sep 2023
||
(0)
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Manager

Operations

Health Recovery Solutions was really strong during the implementation of PatientConnect. They held...

Sep 2023
||
(0)
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Director

Relationship, Operations, Product

We do have little bumps in the road with Health Recovery Solutions. They are trying to upgrade some...

Aug 2023
||
(0)
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Director

Product, Value

With Health Recovery Solutions, we have excellent results in terms of rehospitalizations for...

Aug 2023
||
(0)
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Manager

Loyalty

Health Recovery Solutions stands out against their competitors by managing inventory, customer...

Jun 2023
||
(0)
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Manager

Loyalty, Relationship

We still have recurring meetings with Health Recovery Solutions. They are just checking in and...

Jun 2023
||
(0)
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Manager

Product

The vendor could improve how the system tracks emergency room visits and hospitalizations.

Jun 2023
||
(0)
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Manager

Operations

If I were talking to a peer, I would tell them that to be the most successful with Health Recovery...

Jun 2023
||
(0)
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Manager

Relationship

The strength of Health Recovery Solutions (HRS) is that they provide white-glove service. Everything...

Jun 2023
||
(0)
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Manager

Product

The weakness of PatientConnect is that it is not device agnostic. We have to use the devices that...

Jun 2023
||
(0)
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Manager

Culture, Loyalty, Value

We wish Health Recovery Solutions (HRS) were more flexible with the cost of the equipment. HRS has a...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor works with us on our goals and listens when we put in requests for new functions and...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

One of the vendor’s big opportunities is perfecting their product to make it easy for patients to...

May 2023
||
(0)
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Analyst/Coordinator

Product

PatientConnect is supporting our use cases. It has a lot of options for new peripherals should we...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

I frequently talk to people at Health Recovery Solutions, and they check in with us. I appreciate...

May 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

The vendor worked closely with us to make sure we optimized our funds when we made our contract.

May 2023
||
(0)
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Director

Relationship

When we need help, we can reach out to someone or access something at Health Recovery Solutions. The...

May 2023
||
(0)
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Director

Operations

I am extremely satisfied with Health Recovery Solutions’ training.

Apr 2023
||
(0)
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Director

Product

One specific thing that we want in PatientConnect is a way to alert the providers, but there is no...

Apr 2023
||
(0)
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Director

Relationship

We have been asking for something from Health Recovery Solutions for a while, and that was an issue....

Apr 2023
||
(0)
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Director

Loyalty

We are considering replacing PatientConnect because we want to see whether there is anything out...

Apr 2023
||
(0)
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Manager

Culture, Relationship

Health Recovery Solutions doesn’t keep all of their promises. We ask the vendor for a lot of things,...

Apr 2023
||
(0)
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 or  to see details.

Manager

Operations

The implementation was fantastic in the beginning. More recently, there have been some glitches with...

Apr 2023
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Manager

Product

The pain point we have with the vendor is in their kit logistics. The vendor needs to work on those...

Apr 2023
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Manager

Product, Value

PatientConnect is a great program when the equipment is working. It is successful, and we do have...

Apr 2023
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Manager

Relationship, Product

We have had a lot of issues with the PatientConnect software. The equipment is not working properly...

Apr 2023
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Manager

Relationship

I have always had a big passion for telehealth in PatientConnect because it really does work. And...

Apr 2023
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VP/Other Executive

Relationship, Operations

After the go-live phase, we got transitioned to an ongoing support representative or coach, and that...

Mar 2023
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VP/Other Executive

Operations, Product

We are always going to have challenges dealing with the elderly population and getting them situated...

Mar 2023
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VP/Other Executive

Relationship

Health Recovery Solutions is really responsive to any issues or questions that come up, whether...

Mar 2023
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VP/Other Executive

Relationship, Value

The product is solid and reliable, and the vendor has great customer service. However, the product...

Mar 2023
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VP/Other Executive

Relationship, Operations, Product

We have had to do very little to get patients on this product. The vendor really steps in and helps...

Mar 2023
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Physician

Relationship

If something is not working with the software or the kits, that is part of our contract. We can...

Mar 2023
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Physician

Product

The kit management and logistics are not great. The vendor is planning to send out an enhancement...

Mar 2023
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Director

Product

PatientConnect doesn't integrate with our EMR, but that is because we have a bad EMR. We have looked...

Mar 2023
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Director

Culture, Relationship

Health Recovery Solutions has met all of our needs. They are a good quality company. They understand...

Mar 2023
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Director

Relationship

Health Recovery Solutions’ customer service and technical support people are really good and spot...

Mar 2023
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Director

Product

The product is good. The patients like using it, and it is easy for them to navigate. It is a...

Mar 2023
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Director

Product, Value

PatientConnect engages our patients to understand their disease process more fully and to be...

Mar 2023
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VP/Other Executive

Operations

We had some ups and downs with the implementation. There were some glitches, but things were not...

Mar 2023
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VP/Other Executive

Relationship

Health Recovery Solutions tries to alert us about issues, but the full impact ends up being minimized....

Mar 2023
||
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VP/Other Executive

Relationship

Health Recovery Solutions has very good, responsive customer service. They had growing pains, and...

Mar 2023
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VP/Other Executive

Loyalty, Product

The vendor's remote stethoscope could be a bit better. It is not great. It hasn't been a great...

Mar 2023
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VP/Other Executive

Product

Primarily, members and patients use the tablets. We encourage people to use the application, but...

Mar 2023
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VP/Other Executive

Relationship, Product

We had a problem. The vendor was migrating from one thing to another, and they took on a lot of...

Mar 2023
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