HRS Remote Patient Monitoring Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
PatientConnect has great data analytics, and one thing Health Recovery Solutions does that many...
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Product, Value
When we first launched the RPM program, we were getting dinged for a lot of CHF readmissions, and...
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Product
PatientConnect has really great data analytics. In the last year or two, the vendor upgraded their...
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Relationship
Our new direct representative used to work the support desk, so that has been an improvement this...
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Loyalty
Health Recovery Solutions is looking to the future. They are working on lower-cost options, like a...
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Relationship, Product
We had an outage with PatientConnect because we were not informed in a timely way about an upcoming...
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Loyalty, Product
We have made suggestions to improve a couple of features within the platform. Of course, that is not...
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Relationship, Product
It would be great if we could integrate PatientConnect with one of our other systems. We have given...
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Loyalty, Relationship, Product
Health Recovery Solutions hasn't continued to innovate, and in terms of health systems today, things...
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Product
I have a very keen interest in privacy, especially around adolescents, so making sure that proxy...
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Relationship
We have been with Health Recovery Solutions for several years now. And over the years, I feel like...
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Operations
Health Recovery Solutions doesn't do any training for us. They keep us updated when they have an...
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Relationship
The vendor keeps most of their promises. There is stuff with the enhancements of the software or...
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Product
The technology, like the dashboard, could be updated. But overall, I'm satisfied with the...
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Culture, Product
Health Recovery Solutions has promoted the system's ease of use and service. Everything they have...
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Value
My organization has seen a lot of benefits from PatientConnect. We have seen a consistent reduction...
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Loyalty, Relationship
I would buy PatientConnect again. The vendor has been a really good partner. There are tons of...
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Relationship, Product
Health Recovery Solutions created a SharePoint site where they download data that we have the...
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Operations
Health Recovery Solutions' implementation services were very spot on. I have never had any issues...
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Product
I haven't heard about any dissatisfaction from my team with the quality and effectiveness of the...
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Relationship
We don't always receive information from the vendor in a very timely manner. When we meet with our...
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Product
PatientConnect is self-explanatory. Its interface is pretty basic, easy to understand, and easy to...
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Value
If we were purchasing PatientConnect today, we would make some slightly different decisions about...
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Relationship
I was recently assigned to a new client success manager, and that person has been great. They have...
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Relationship, Product
I can't think of anything that could be improved in the system. Usually, when things come up, we...
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Loyalty, Relationship
I hope that PatientConnect is part of our long-term plans. The vendor has been very reliable. They...
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Loyalty
We are looking for an overall remote patient monitoring solution. I don't think it exists. If we do...
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Product
To improve my satisfaction with the data analytics and reporting, I would like better documentation...
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Loyalty, Relationship, Value
PatientConnect is expensive, but I am going to keep my fingers crossed that we keep it. Whether we...
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Loyalty
PatientConnect is quite user-friendly. The product that we had before had a few other bells and...
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Relationship, Operations, Value
Health Recovery Solutions has had a lot of false starts with new functionality where they will roll...
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Product
It can be difficult to pull data from PatientConnect. The process is fine if we are exporting...
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Loyalty, Value
PatientConnect is a good product, but it is expensive; it is about twice as much as what we were...
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Relationship
Health Recovery Solutions’ customer support has improved a lot this year. My understanding is that...
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Product
PatientConnect’s ease of use for patients is probably a little bit lower. Sometimes patients have...
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Culture, Relationship
Health Recovery Services’ executive involvement could be improved. They have had quite a few changes...
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Relationship
We want better advanced notice of issues from Health Recovery Services. They do notify us about...
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Loyalty, Product
We want some additional functionality from PatientConnect, and the critical piece we want is...
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Relationship, Operations
Health Recovery Solutions has had some fits and starts with some of their recent upgrades. They say...
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Operations
Health Recovery Solutions does a good job with training. PatientConnect is pretty easy for my team...
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Relationship
Health Recovery Solutions is good to work with. They are very flexible and collaborative. We have...
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Product
PatientConnect supports integration. We are still working on integrating PatientConnect with our...
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Product
PatientConnect’s reporting is okay, but it isn't as robust as we would like. We aren't able to...
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Loyalty, Relationship, Product
Health Recovery Solutions needs to be better at anticipating problems. They had some issues with...
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Product
PatientConnect needs better dashboarding because it is fairly manual. We can get all the data we...
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Product
PatientConnect is a solid product; it works. That is always helpful. It is very straightforward and...
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Relationship
The Health Recovery Solutions team was responsive to problems; whenever we raised an issue, they...
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Culture
There have been times when Health Recovery Solutions has stuck things on. There was a period of time...
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Product
What I would like to see improved is consistency in the equipment matching up. We have seen more...
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Product
The only thing that I would say in terms of data that we have been asking for that Health Recovery...
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Relationship, Product
In general, Health Recovery Solutions has been great. There are issues that they have since resolved...
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Product, Value
A soft saving that is letting senior leadership stay on board with this program is an improvement in...
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Relationship
We have a couple of contacts at Health Recovery Solutions. Those people aren't in management, but...
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Loyalty, Product
Since PatientConnect's latest upgrade, the colors for different buttons are not very vivid. Health...
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Product
We have a very elderly population that uses PatientConnect, and sometimes it is hard for them to...
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Product, Value
PatientConnect does great at giving us accurate numbers. We have staff members who compare manual...
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Relationship, Product
We haven't used any new technology from Health Recovery Solutions, but they have brought it up to...
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Relationship, Operations
We have had no issues at all with PatientConnect's interoperability. Everything works well. Health...
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Relationship
Health Recovery Solutions’ primary support is through email tickets, but they can't keep their...
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Loyalty, Relationship
With Health Recovery Solutions, we have connectivity challenges with video and audio fidelity....
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Relationship, Operations, Product
Health Recovery Solutions’ data analytics and reporting are not very helpful. We have always poked...
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Relationship
Health Recovery Solutions gave us some better tablets, and those have been excellent. If we had...
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Operations
Health Recovery Solutions does training, but we have to push them to get job aids that they don't...
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Culture, Relationship, Operations
A couple of years ago, Health Recovery Solutions had an upgrade that didn't go as expected. We had...
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Relationship
Health Recovery Solutions has an outstanding leadership team who has been excellent to help us...
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Product
We have been very happy with Health Recovery Solutions. We received quality reports that we are able...
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Relationship
Health Recovery Solutions is super involved. They meet with me frequently to figure out how we can...
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