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KLAS Research Director - Adam Cherrington
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Director

I don't think any of the vendors we work with are very mature in their training capabilities as they...

Feb 2021
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Director

The system works. It does a couple of things that allow us to easily define our ROI. The vendor...

Feb 2021
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Director

CareConnect is the vendor's all-in-one model. It is a great solution for the subacute hostess charge...

Feb 2021
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Director

The vendor has been great. There is a button on the tablets that patients can press any time they...

Feb 2021
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Director

The vendor really does present themselves as more of a partner than a vendor. When we were reviewing...

Feb 2021
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Director

I can call an executive right now and talk to him or her. That is the nature of smaller companies....

Nov 2020
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Director

The solution's patient satisfaction scores are off the charts. The patients really like the...

Nov 2020
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Director

I don't know that Health Recovery Solutions did anything really specific for COVID-19. They were...

Nov 2020
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Director

The platform is our remote patient monitoring project. We have very limited use. We only have a...

Nov 2020
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Director

We haven't done any quantitative work. We have done more qualitative analysis at this point. We want...

Nov 2020
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Director

The heart-failure-improvement program has been around for a while, and the vendor does a great job....

Nov 2020
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Director

The other day, I asked the vendor why they weren't doing video visits, and they said they hadn't...

Nov 2020
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Director

The vendor did a great job leading the implementation and guiding us through it. They do a really...

Nov 2020
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Director

Health Recovery Solutions actually calls us and routinely asks what features they don't have that we...

Nov 2020
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Director

The vendor keeps us happy. I would recommend them highly.

Oct 2020
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Manager

When COVID-19 started and Health Recovery Solutions' volume began to increase, their technical...

Oct 2020
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Manager

CareConnect is part of our long-term plans. Health Recovery Solutions has really great staff...

Oct 2020
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Manager

We usually reach out to Health Recovery Solutions when we need training. We have been with the...

Oct 2020
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Director

We provide our own internal ongoing training; we don't really use Health Recovery Solutions for...

Oct 2020
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Director

PatientConnect works beautifully for us. I can't think of one thing that the system was promoted to...

Oct 2020
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Director

The overall product quality is great. I haven't seen anything better out on the market, and there is...

Oct 2020
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Director

PatientConnect is very easy to use. One reason that we selected PatientConnect was to take care of...

Oct 2020
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Director

After the COVID-19 pandemic hit, Health Recovery Solutions was very proactive about getting care...

Oct 2020
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Director

We have known the vendor's executive team since our company's inception with the product. The...

Oct 2020
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Director

PatientConnect helps us drive our outcomes. That is the whole point of the system. The data, the...

Oct 2020
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Director

We wouldn't know how to operate without PatientConnect. We definitely think that it is worth the...

Oct 2020
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Director

I felt very supported by Health Recovery Solutions during the COVID-19 crisis. Their clinical team...

Oct 2020
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CEO/President

Our goal is to avoid rehospitalizations with the CareConnect technology. We have been able to...

Sep 2020
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CEO/President

I have regular interactions with my assigned customer service representative. That person is very...

Sep 2020
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CEO/President

A little while ago, we were due for an upgrade, and we had to work through Health Recovery...

Sep 2020
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CEO/President

We assigned our telehealth program to an existing employee who had minimal interactions with the...

Sep 2020
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CEO/President

I wasn't here during the contracting process with Health Recovery Solutions, but my understanding is...

Sep 2020
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CEO/President

We have primarily old individuals utilizing CareConnect. The tablet in the home is very well...

Sep 2020
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CEO/President

When my coordinator started the endeavor with CareConnect, our coordinator wasn't the strongest...

Sep 2020
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CEO/President

I receive emails with updates related to CareConnect from Health Recovery Solutions' executives. I...

Sep 2020
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CEO/President

CareConnect is able to cross-reference with our third-party data repository so that telehealth can...

Sep 2020
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CEO/President

Health Recovery Solutions is a very solid partner. I would call them a partner rather than a vendor....

Sep 2020
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VP/Other Executive

The vendor has kept their promises. Sometimes things happen in the technology space that are outside...

Sep 2020
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VP/Other Executive

The vendor absolutely avoids charging for every little thing. We have had some technical hurdles,...

Sep 2020
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VP/Other Executive

Even though we have had to face technical hurdles, right now I can earnestly say that the product is...

Sep 2020
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VP/Other Executive

There are technical bugs in certain bits of functionality for back-end monitoring, filtering, and...

Sep 2020
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VP/Other Executive

Because of COVID-19, the vendor's book of business has increased substantially. Their existing...

Sep 2020
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VP/Other Executive

My satisfaction could go up in a few weeks if all the fixes that are supposed to be put in place are...

Sep 2020
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VP/Other Executive

There are only a few vendors that I am aware of that offer both automated patient outreach and...

Sep 2020
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VP/Other Executive

The vendor has been Johnny-on-the-spot every time we have run into an issue or have had bugs. We...

Sep 2020
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VP/Other Executive

We have worked with the vendor on service proactivity and trying to anticipate what could happen...

Sep 2020
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VP/Other Executive

One of the vendor executives is very involved with us. As the company has expanded, we have had a...

Sep 2020
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VP/Other Executive

The value proposition is very high. If we hadn’t gotten any breaks in pricing from the vendor...

Sep 2020
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VP/Other Executive

We have experienced issues, but we have worked through resolutions together with the vendor. With...

Sep 2020
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VP/Other Executive

I don’t know what a vendor would have to do to get a perfect score from me, but in my mind, there is...

Sep 2020
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VP/Other Executive

I hope my satisfaction increases in a year. If the vendor can get past all the technical hurdles and...

Sep 2020
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VP/Other Executive

The vendor has been great, and we have really enjoyed the relationship we have built so far. We...

Sep 2020
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Manager

The vendor had some difficulties this year because of expansive growth due to COVID-19. It wouldn’t...

Sep 2020
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Manager

The vendor needs to be a little more proactive in presenting problems that they have had in the...

Sep 2020
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Director

If I were making the decision, I wouldn't buy the product again. It does work the way the vendor...

Sep 2020
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Director

I guess that Health Recovery Solutions keeps their promises. I can't think of anything specific that...

Sep 2020
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Director

The vendor executives are very involved, but I don't think that is a good thing. If everything was...

Sep 2020
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Director

I like that the dashboard is fairly easy to navigate and pretty intuitive.

Sep 2020
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Director

I really like Health Recovery Solutions. They are really nice people. But they blew up a lot faster...

Sep 2020
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Nurse

The system had glitches, especially when COVID-19 hit. We had an awful lot of problems with the...

Sep 2020
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Nurse

Ever since we got a new batch of units, CareConnect seems to have more connection issues. We seem to...

Sep 2020
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Nurse

I haven’t personally looked at other options, but CareConnect is good. I don’t have any problems...

Sep 2020
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Nurse

We have to pay for every part, so if something goes missing, we will get charged for it. There is no...

Sep 2020
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Nurse

The system sometimes has very poor video connection and poor quality. I know the vendor is working...

Sep 2020
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Nurse

For the most part, the patients seem to really like CareConnect. Some patients get irritated by...

Sep 2020
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Nurse

If we are looking at the outcome of reducing readmissions, then the system assists with that. The...

Sep 2020
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Nurse

The support is great. I can’t complain about the support we get. The vendor is pretty good about...

Sep 2020
(0)
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Nurse

The vendor is good at helping us drive outcomes. They do a good job of delivering new technology....

Sep 2020
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Nurse

I am pretty involved with the vendor's executives. I would have to give the vendor the highest score...

Sep 2020
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Nurse

Some of our COVID-19 patients had the mobile app where they could report their temperatures and...

Sep 2020
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Nurse

Our experience with Health Recovery Solutions has been fine. There have been a couple of times when...

Sep 2020
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Nurse

I would rate the product a little low in terms of working as promoted because of recent issues we...

Sep 2020
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Nurse

When it comes to receiving our money’s worth, some of the vendor's products are expensive, but I...

Sep 2020
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Nurse

Overall, we are very, very happy with Health Recovery Solutions. Their equipment is some of the...

Sep 2020
(0)
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Nurse

We are very satisfied with the implementation services and the training from Health Recovery...

Sep 2020
(0)
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Nurse

We are very pleased with Health Recovery Solutions. There is nothing bad we can say about the...

Sep 2020
(0)
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VP/Other Executive

We haven't needed ongoing training. The implementation went so well that we haven't needed ongoing training....

Aug 2020
(0)
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VP/Other Executive

The system was automatically interfaced. Health Recovery Solutions built the interfaces, and the...

Aug 2020
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VP/Other Executive

Health Recovery Solutions' executives regularly keep in touch with us. We have calls with them,...

Aug 2020
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Analyst/Coordinator

The reporting system is not the greatest. There is probably an adjustment that we haven’t toyed with...

Aug 2020
(0)
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Analyst/Coordinator

Health Recovery Solutions’ support has been good during COVID-19. Ther was a lot of downtime when...

Aug 2020
(0)
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Analyst/Coordinator

I believe CareConnect is part of our long-term plans. I don’t think we are going anywhere. I know...

Aug 2020
(0)
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Analyst/Coordinator

Health Recovery Solutions keeps their promises. They seem to try. If we want something changed in...

Aug 2020
(0)
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Analyst/Coordinator

The top things I like about CareConnect are the usability and the ease of use. I also like the...

Aug 2020
(0)
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Manager

I would buy CareConnect again, but with a caveat. The product has had a lot of technical issues that...

Jul 2020
(0)
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Manager

The vendor has kept their promises. They are totally transparent. They sometimes tell me that...

Jul 2020
(0)
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Manager

In the past, the vendor has avoided charging us for every little thing. I think they got an investor...

Jul 2020
(0)
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Manager

If I reached out and asked for some training, the vendor would give me some. Other than that, I just...

Jul 2020
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Manager

Until I know that the vendor is going to fix their technical difficulties, I don’t know whether I...

Jul 2020
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Manager

I work pretty much directly with one of the vendor’s higher-ups. The customer service is great. The...

Jul 2020
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Nurse

I interact with Health Recovery Solutions quite often in regards to the functionality of the unit....

Jul 2020
(0)
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Nurse

CareConnect has had a lot of technical issues, and that obviously comes right down to me and my...

Jul 2020
(0)
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Nurse

I was absolutely a part of the implementation of CareConnect, and Health Recovery Solutions'...

Jul 2020
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Nurse

Health Recovery Solutions has come out with some new reporting systems, and I personally don’t think...

Jul 2020
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Nurse

I hope Health Recovery Solutions can figure out how to resolve the issues we are having. They are a...

Jul 2020
(0)
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Nurse

Health Recovery Solutions' support responds quickly, but the ultimate action that needs to be done...

Jul 2020
(0)
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Analyst/Coordinator

I want things to work the way they should. I loved the system, but since we had the influx, it...

Jul 2020
(0)
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Analyst/Coordinator

Health Recovery Solutions is slow to keep their promises. We have been waiting for over a year for...

Jul 2020
(0)
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Analyst/Coordinator

We have had a lot of issues with different things, such as alerts not being correct. There are some...

Jul 2020
(0)
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Analyst/Coordinator

When we aren't having issues, the system is great. What I like about it is that it is a pretty...

Jul 2020
(0)
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Nurse

There isn’t really anything else that I would immediately add to the software, but it isn’t quite...

Jul 2020
(0)
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Nurse

We are trying to build integration between our EMR and CareConnect, and that interoperability is in...

Jul 2020
(0)
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Nurse

The troubleshooting pieces on CareConnect are sometimes a little more difficult for our field staff....

Jul 2020
(0)
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Nurse

The support team is available, but the frontline people are usually there for easy fixes. But I know...

Jul 2020
(0)
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Nurse

I am optimistic that my satisfaction will be much higher in a year. The vendor has made a lot of...

Jul 2020
(0)
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CEO/President

The vendor's support is extremely good, and the executive is all about driving outcomes for us.

Jul 2020
(0)
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CEO/President

I am not changing from this solution to anything else. I would keep PatientConnect if I had to make...

Jul 2020
(0)
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CEO/President

In the spring, the vendor had some real challenges with connectivity because the vendor grew so...

Jul 2020
(0)
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Manager

The system is web based. I would assume that we are on the most up-to-date version. I don’t know...

Jul 2020
(0)
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Manager

The vendor is an excellent partner. Our implementation services were amazing. Typically, rollouts...

Jul 2020
(0)
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Manager

I would rate the vendor highly for the effectiveness of the initial training. We had a few training...

Jul 2020
(0)
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Manager

I really don’t think we were promised any functionality that we don’t have. We have had some issues...

Jul 2020
(0)
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Manager

We are working on integration right now, but we haven’t finalized it yet. Our resources didn’t have...

Jul 2020
(0)
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Manager

The vendor definitely meets our needs when it comes to delivering new technology. The ongoing...

Jul 2020
(0)
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Manager

We have seen some good outcomes already, and the system has only been implemented for a few months....

Jul 2020
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Nurse

The majority of our experiences with the vendor have been positive. The issues we have had have...

Mar 2020
(0)
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Nurse

The vendor does a pretty good job. I talk on the phone regularly with the person assigned to our...

Mar 2020
(0)
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Nurse

The vendor avoids charging for every little thing. We have sent equipment back to be fixed, and we...

Mar 2020
(0)
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Nurse

I give the vendor a high rating for the overall quality of their product. We love the equipment and...

Mar 2020
(0)
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Nurse

The vendor has done a good job with their ongoing support. We never have issues with that. Whenever...

Mar 2020
(0)
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Nurse

I don’t talk to the founder very often, but I talk to the other executives. I give the vendor a good...

Mar 2020
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Nurse

We have a really good relationship with the vendor, and they have done well with helping us develop...

Mar 2020
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Nurse

The vendor does very well with driving tangible outcomes. The vendor gives me reports often, so that...

Mar 2020
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Nurse

I don’t really know what the vendor is working on for new technology. They are good about keeping us...

Mar 2020
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Nurse

When we do video conferencing, sometimes we have trouble connecting with the patients. That is why I...

Mar 2020
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Nurse

We are trained on the monitor, and I don’t really know what else we could be trained on. If the...

Mar 2020
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