HRS Remote Patient Monitoring Platform Commentary
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Schafer Jackson
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User Commentary

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Director

Relationship, Product

Our recent upgrades with PatientConnect were great up front and had great support. Every one of the...

Oct 2024
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Director

Product

The ease of use for PatientConnect is tremendous. We have even been able to provide the service to...

Oct 2024
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Director

Relationship

Health Recovery Solutions has been a really good partner for remote home monitoring. Health Recovery...

Oct 2024
||
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Director

Relationship, Product

Health Recovery Solutions is a great vendor to launch this program for our health system. The device...

Oct 2024
||
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Director

Product

I like PatientConnect's delivery and ease of use on the patient end.

Aug 2024
||
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Director

Product

PatientConnect's data analytics and reports seem to be a little convoluted. We are just trying to...

Aug 2024
||
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Director

Loyalty, Value

We are really trying to make some decisions about PatientConnect. I don't think that we are going to...

Aug 2024
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VP/Other Executive

Relationship

With Health Recovery Solutions, we are the ones who have to call everything, and there is no push to...

Jul 2024
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VP/Other Executive

Relationship, Product

Health Recovery Solutions’ ability to innovate and keep up with an evolving market is not proving to...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

Health Recovery Solutions has incredible support. They are extremely responsive and very supportive,...

Jun 2024
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Analyst/Coordinator

Operations, Product

Health Recovery Solutions is doing a lot of fixes but not focusing on new things so much. We are...

Jun 2024
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Analyst/Coordinator

Operations

Health Recovery Solutions has been really supportive in their implementation services; they are very...

Jun 2024
||
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Analyst/Coordinator

Relationship, Product

In terms of promises, the one challenge with Health Recovery Solutions has been doing a full EHR...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

Health Recovery Solutions has a solid product. PatientConnect is continuously improving, which is...

Jun 2024
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Director

Loyalty, Product

Health Recovery Solutions’ platform is old school. It is not as user friendly as it should be in our...

Mar 2024
||
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Director

Loyalty

Health Recovery Solutions houses all of our equipment. We will go in and say where to ship things....

Mar 2024
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Director

Loyalty

We looked at another vendor and ended up going with Health Recovery Solutions because they had the...

Mar 2024
||
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Director

Loyalty, Product

I think Health Recovery Solutions grew too fast, and their platform needs more attention. We get...

Mar 2024
||
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Director

Culture

I feel like we pay one invoice and then all of a sudden Health Recovery Solutions turns around and...

Mar 2024
||
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Physician

Product

Health Recovery Solutions sends us reports. I haven't been looking at them as closely as I was, but...

Feb 2024
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Physician

Relationship

We interact a lot with Health Recovery Solutions' customer service team, and they are responsive....

Feb 2024
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Physician

Loyalty, Value

PatientConnect is not something that generates money, but it is a decent option, and I would tell...

Feb 2024
||
(0)
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Physician

Culture, Loyalty, Relationship

We hope to work things out with Health Recovery Solutions (HRS) in terms of our contract renewal,...

Feb 2024
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Physician

Culture, Value

Health Recovery Solutions charges for little things. For example, we must pay the shipping for every...

Feb 2024
||
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Director

Operations

Health Recovery Solutions is an extremely collaborative partner. Their implementation launch process...

Jan 2024
||
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Director

Relationship, Product

There are opportunities for improvement related to the technology of the platform itself. The...

Jan 2024
||
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Director

Operations

The training from Health Recovery Solutions has been exceptional. The vendor has never backed off on...

Jan 2024
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Director

Product, Value

We have had some challenges with the frequency of equipment not working once the patient receives it...

Jan 2024
||
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Director

Product

PatientConnect is easy to use for the patients once they get it out of the box and set up. But we...

Jan 2024
||
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Director

Relationship, Value

Health Recovery Solutions is not very proactive in providing the knowledge and skills that we need...

Jan 2024
||
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CIO

Relationship

Health Recovery Solutions is very responsive. They are always willing to listen and try to help....

Jan 2024
||
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CIO

Product

There are some changes we want in PatientConnect in terms of the ability to alter the cadence of...

Jan 2024
||
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CIO

Relationship

When we have a question, there is a team that we go to directly. There were some recent issues, and...

Jan 2024
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VP/Other Executive

Relationship, Product

The vendor has had a lot of functionality issues with upgrades. Every time there is an upgrade,...

Jan 2024
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VP/Other Executive

Product

When we first started, we didn't have any issues at all. The product was seamless and wonderful....

Jan 2024
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VP/Other Executive

Relationship

In the past year, we have had more involvement from other areas of Health Recovery Solutions’ teams....

Jan 2024
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VP/Other Executive

Relationship

The vendor is really great with their support. Our techs tend to know more information than the...

Jan 2024
||
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VP/Other Executive

Loyalty, Relationship, Operations

The biggest thing that happened within the last year was that we had to switch who we got our...

Jan 2024
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VP/Other Executive

Relationship, Product

Health Recovery Solutions is fantastic at getting us reports when we ask for them, but there is not...

Jan 2024
||
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Director

Loyalty, Relationship

PatientConnect is part of our long-term plans. We have gone back and forth and have reevaluated, and...

Jan 2024
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Director

Operations, Product

PatientConnect’s biggest strength is that it is a full kit ready to go out of the box. The kit, for...

Jan 2024
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Director

Product

One issue Health Recovery Solutions had was that their embedded video system on the tablet was not...

Jan 2024
||
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Director

Loyalty, Product

Health Recovery Solutions' biggest focus should be integrating a larger array of devices that people...

Jan 2024
||
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Director

Culture, Value

Health Recovery Solutions does not charge us for every little thing. They are very up front with...

Jan 2024
||
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Director

Product

The PatientConnect program is very user friendly. We have had challenges with inventory in the past,...

Jan 2024
||
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Director

Product

An opportunity for Health Recovery Solutions is that their analytics reports are not robust. They...

Jan 2024
||
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Director

Relationship

Any upgrades we have had with Health Recovery Solutions have gone very smoothly. Health Recovery...

Jan 2024
||
(0)
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Director

Operations, Product

The PatientConnect program is received well from our elderly patients, so it is very user friendly....

Jan 2024
||
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Director

Relationship, Product, Value

Since we have implemented PatientConnect, we have been able to keep all of our CABG patients who...

Jan 2024
||
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VP/Other Executive

Value

PatientConnect is easy for patients to utilize and at a lower price point than a full bundle.

Jan 2024
||
(0)
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VP/Other Executive

Product

We would like the ability to connect via Bluetooth with things, such as the pulse oximeter.

Jan 2024
||
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Analyst/Coordinator

Relationship

PatientConnect is meeting our needs quite well. Health Recovery Solutions is upgrading as they need...

Dec 2023
||
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Analyst/Coordinator

Relationship

The people from Health Recovery Solutions that I have worked with are wonderful to work with. They...

Dec 2023
||
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Analyst/Coordinator

Relationship, Product

PatientConnect works very well. Everything is very good except the pulse oximeters; they fall apart...

Dec 2023
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VP/Other Executive

Relationship

Health Recovery Solutions offers excellent customer service. They have been very supportive with...

Dec 2023
||
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VP/Other Executive

Product

A few things have come up where patients or caregivers wanted to be able to access data but trying...

Dec 2023
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VP/Other Executive

Loyalty, Relationship

We did a lot of research while we were choosing which supplier to work with, and Health Recovery...

Dec 2023
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(0)
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Manager

Relationship

We are usually informed, but we had a situation where we were seeing the same issue with a whole...

Dec 2023
||
(0)
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Manager

Culture, Relationship

Health Recovery Solutions has kept their promises, but they have kept them with many caveats. Like...

Dec 2023
||
(0)
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Manager

Relationship, Value

Health Recovery Solutions tries to overcharge us, but when we call them out on it, they back off.

Dec 2023
||
(0)
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Manager

Product

Health Recovery Solutions has challenges with pushing token updates. Without those token updates,...

Dec 2023
||
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Director

Culture, Relationship

After a while, we found that our PatientConnect equipment wasn't functioning very well, but Health...

Dec 2023
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(0)
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Director

Relationship

Health Recovery Solutions is very proactive when there are going to be issues. If they anticipate...

Dec 2023
||
(0)
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Director

Relationship

I'm somebody who really likes to dig into the data, and when I went to Health Recovery Solutions and...

Dec 2023
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(0)
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Manager

Relationship

We would like to see Health Recovery Solutions improve logistics and communications with their issue...

Dec 2023
||
(0)
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Manager

Culture, Value

We have had more challenges recently with Health Recovery Solutions than we have ever had before....

Dec 2023
||
(0)
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Manager

Product

Connectivity has been a huge challenge with Health Recovery Solutions' system. The system's audio...

Dec 2023
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(0)
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Manager

Relationship, Product

When we have challenges with Health Recovery Solutions, the higher-ups get involved right away. That...

Dec 2023
||
(0)
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VP/Other Executive

Relationship, Operations

We have an outstanding partnership with Health Recovery Solutions. We created a program for certain...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We do have an interface built with our EMR, so we have live vital signs that flow into the EMR, and...

Dec 2023
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(0)
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VP/Other Executive

Culture, Relationship

Health Recovery Solutions is very knowledgeable about the industry. There have been times when I...

Dec 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Product

One of the features of Health Recovery Solutions' system is the ability to have patients report that...

Dec 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

Health Recovery Solutions’ road map is good, and they are going to launch something for additional...

Dec 2023
||
(0)
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Manager

Value

We have had some troubleshooting issues with the system and some problems with our kits. We had to...

Nov 2023
||
(0)
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Manager

Relationship, Product

We have had a lot of communication challenges between our team, our patients, and the vendor. The...

Nov 2023
||
(0)
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Manager

Loyalty, Relationship

Health Recovery Solutions has had some good results for the things they have tried to do, and they...

Nov 2023
||
(0)
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Manager

Relationship

I would rate the quality of Health Recovery Solutions’ ongoing support at the top of the scale or...

Nov 2023
||
(0)
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Manager

Product

Some outcomes of PatientConnect are having the product in people's homes and the simplicity of...

Nov 2023
||
(0)
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Manager

Loyalty, Relationship

I think my overall satisfaction will stay at the top of the scale as long as all the same people are...

Nov 2023
||
(0)
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Manager

Loyalty, Product

We use Health Recovery Solutions’ platform for our telehealth, telemedicine, and remote patient...

Nov 2023
||
(0)
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Manager

Relationship

Health Recovery Solutions has kept all of their promises. They have been wonderful and a great...

Nov 2023
||
(0)
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Manager

Operations, Product

PatientConnect is super simple to use. I was trained in-house, and that was that. PatientConnect is...

Nov 2023
||
(0)
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Manager

Product

This could be a connectivity or reception issue, but PatientConnect gets a little wonky sometimes....

Nov 2023
||
(0)
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Director

Loyalty, Value

Health Recovery Solutions is on a journey to understand how best to quantify and speak to our ROI....

Nov 2023
||
(0)
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Director

Operations

Health Recovery Solutions was very hands on and supportive during our implementation. The vendor...

Nov 2023
||
(0)
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Director

Relationship, Product

Health Recovery Solutions has supported our integration goals. They have been at the hip with us to...

Nov 2023
||
(0)
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Director

Operations, Product

PatientConnect has been very well received. Technology is sometimes difficult for patients based on...

Nov 2023
||
(0)
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Director

Loyalty, Relationship, Product

Health Recovery Solutions (HRS) is innovative and wants to provide us with the best technology that...

Nov 2023
||
(0)
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Director

Relationship

We have had great response times and turnaround times with technical issues. If our patients reach...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Operations

Health Recovery Solutions' team is very attentive when it comes to making sure that our organization...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

Health Recovery Solutions is my favorite vendor to work with because they give us a lot of insights...

Nov 2023
||
(0)
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VP/Other Executive

Product

The product is definitely a bridge to support our integration goals. It marries external patients...

Nov 2023
||
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VP/Other Executive

Loyalty, Relationship

We are happy that we are getting the product upgraded to the new platform. I love the fact that the...

Nov 2023
||
(0)
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VP/Other Executive

Product, Value

The product has brought to our attention opportunities that we can use to drive revenue and patient...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

Our contact at Health Recovery Solutions is great. They are the reason we stay with the vendor. They...

Nov 2023
||
(0)
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Director

Relationship

The vendor’s support people are really good. Even if something is wrong and even if there are...

Nov 2023
||
(0)
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Director

Product

The biggest disappointment I have had with Health Recovery Solutions has been with the third-party...

Nov 2023
||
(0)
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CTO

Product

Even though the product is integrated, there is no flow through the billing part. The vendor can...

Nov 2023
||
(0)
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CTO

Relationship

The vendor is proactive; they actually called us about a bug and sent somebody out to replace everything....

Nov 2023
||
(0)
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CTO

Relationship, Product, Value

The vendor’s RPM services are good for an inpatient environment. However, the system is too costly...

Nov 2023
||
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