HRS Remote Patient Monitoring Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Value
I can't think of anything that we need or have asked for that the vendor hasn't been able to...
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Relationship
My team deals with the vendor's support directly. The vendor's support people will typically let me...
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Relationship
We have had some ongoing issues with not being on the vendor's mailing list that they use to notify...
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Product
We have an old enough population that there is always going to be a subset of people for whom any...
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Relationship
Health Recovery Solutions is really responsive to our needs. They help us look for creative and...
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Product
It would be really nice if the system could be integrated with our EMR and our medication lists....
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Relationship, Product
Our recent upgrades with PatientConnect were great up front and had great support. Every one of the...
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Product
The ease of use for PatientConnect is tremendous. We have even been able to provide the service to...
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Relationship
Health Recovery Solutions has been a really good partner for remote home monitoring. Health Recovery...
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Relationship, Product
Health Recovery Solutions is a great vendor to launch this program for our health system. The device...
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Product
I like PatientConnect's delivery and ease of use on the patient end.
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Product
PatientConnect's data analytics and reports seem to be a little convoluted. We are just trying to...
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Loyalty, Value
We are really trying to make some decisions about PatientConnect. I don't think that we are going to...
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Relationship
With Health Recovery Solutions, we are the ones who have to call everything, and there is no push to...
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Relationship, Product
Health Recovery Solutions’ ability to innovate and keep up with an evolving market is not proving to...
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Loyalty, Relationship
Health Recovery Solutions has incredible support. They are extremely responsive and very supportive,...
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Operations, Product
Health Recovery Solutions is doing a lot of fixes but not focusing on new things so much. We are...
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Operations
Health Recovery Solutions has been really supportive in their implementation services; they are very...
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Relationship, Product
In terms of promises, the one challenge with Health Recovery Solutions has been doing a full EHR...
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Loyalty, Relationship, Product
Health Recovery Solutions has a solid product. PatientConnect is continuously improving, which is...
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Loyalty, Product
Health Recovery Solutions’ platform is old school. It is not as user friendly as it should be in our...
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Loyalty
Health Recovery Solutions houses all of our equipment. We will go in and say where to ship things....
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Loyalty
We looked at another vendor and ended up going with Health Recovery Solutions because they had the...
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Loyalty, Product
I think Health Recovery Solutions grew too fast, and their platform needs more attention. We get...
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Culture
I feel like we pay one invoice and then all of a sudden Health Recovery Solutions turns around and...
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Product
Health Recovery Solutions sends us reports. I haven't been looking at them as closely as I was, but...
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Relationship
We interact a lot with Health Recovery Solutions' customer service team, and they are responsive....
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Loyalty, Value
PatientConnect is not something that generates money, but it is a decent option, and I would tell...
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Culture, Loyalty, Relationship
We hope to work things out with Health Recovery Solutions (HRS) in terms of our contract renewal,...
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Culture, Value
Health Recovery Solutions charges for little things. For example, we must pay the shipping for every...
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Operations
Health Recovery Solutions is an extremely collaborative partner. Their implementation launch process...
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Relationship, Product
There are opportunities for improvement related to the technology of the platform itself. The...
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Operations
The training from Health Recovery Solutions has been exceptional. The vendor has never backed off on...
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Product, Value
We have had some challenges with the frequency of equipment not working once the patient receives it...
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Product
PatientConnect is easy to use for the patients once they get it out of the box and set up. But we...
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Relationship, Value
Health Recovery Solutions is not very proactive in providing the knowledge and skills that we need...
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Relationship
Health Recovery Solutions is very responsive. They are always willing to listen and try to help....
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Product
There are some changes we want in PatientConnect in terms of the ability to alter the cadence of...
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Relationship
When we have a question, there is a team that we go to directly. There were some recent issues, and...
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Relationship, Product
The vendor has had a lot of functionality issues with upgrades. Every time there is an upgrade,...
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Product
When we first started, we didn't have any issues at all. The product was seamless and wonderful....
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Relationship
In the past year, we have had more involvement from other areas of Health Recovery Solutions’ teams....
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Relationship
The vendor is really great with their support. Our techs tend to know more information than the...
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Loyalty, Relationship, Operations
The biggest thing that happened within the last year was that we had to switch who we got our...
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Relationship, Product
Health Recovery Solutions is fantastic at getting us reports when we ask for them, but there is not...
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Loyalty, Relationship
PatientConnect is part of our long-term plans. We have gone back and forth and have reevaluated, and...
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Operations, Product
PatientConnect’s biggest strength is that it is a full kit ready to go out of the box. The kit, for...
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Product
One issue Health Recovery Solutions had was that their embedded video system on the tablet was not...
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Loyalty, Product
Health Recovery Solutions' biggest focus should be integrating a larger array of devices that people...
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Culture, Value
Health Recovery Solutions does not charge us for every little thing. They are very up front with...
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Product
The PatientConnect program is very user friendly. We have had challenges with inventory in the past,...
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Product
An opportunity for Health Recovery Solutions is that their analytics reports are not robust. They...
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Relationship
Any upgrades we have had with Health Recovery Solutions have gone very smoothly. Health Recovery...
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Operations, Product
The PatientConnect program is received well from our elderly patients, so it is very user friendly....
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Relationship, Product, Value
Since we have implemented PatientConnect, we have been able to keep all of our CABG patients who...
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Value
PatientConnect is easy for patients to utilize and at a lower price point than a full bundle.
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Product
We would like the ability to connect via Bluetooth with things, such as the pulse oximeter.
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Relationship
PatientConnect is meeting our needs quite well. Health Recovery Solutions is upgrading as they need...
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Relationship
The people from Health Recovery Solutions that I have worked with are wonderful to work with. They...
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Relationship, Product
PatientConnect works very well. Everything is very good except the pulse oximeters; they fall apart...
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Relationship
Health Recovery Solutions offers excellent customer service. They have been very supportive with...
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Product
A few things have come up where patients or caregivers wanted to be able to access data but trying...
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Loyalty, Relationship
We did a lot of research while we were choosing which supplier to work with, and Health Recovery...
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Relationship
We are usually informed, but we had a situation where we were seeing the same issue with a whole...
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Culture, Relationship
Health Recovery Solutions has kept their promises, but they have kept them with many caveats. Like...
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Relationship, Value
Health Recovery Solutions tries to overcharge us, but when we call them out on it, they back off.
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Product
Health Recovery Solutions has challenges with pushing token updates. Without those token updates,...
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Culture, Relationship
After a while, we found that our PatientConnect equipment wasn't functioning very well, but Health...
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Relationship
Health Recovery Solutions is very proactive when there are going to be issues. If they anticipate...
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Relationship
I'm somebody who really likes to dig into the data, and when I went to Health Recovery Solutions and...
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Relationship
We would like to see Health Recovery Solutions improve logistics and communications with their issue...
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Culture, Value
We have had more challenges recently with Health Recovery Solutions than we have ever had before....
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Product
Connectivity has been a huge challenge with Health Recovery Solutions' system. The system's audio...
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Relationship, Product
When we have challenges with Health Recovery Solutions, the higher-ups get involved right away. That...
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