HRS Remote Patient Monitoring Platform Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 10:37:23 AM and Model.EvProductId = 195070

Commentary Summary

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User Commentary

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Director

Relationship

I can call an executive right now and talk to him or her. That is the nature of smaller companies....

Nov 2020
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Director

Functionality and Upgrades

The solution's patient satisfaction scores are off the charts. The patients really like the...

Nov 2020
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Director

Service and Support

I don't know that Health Recovery Solutions did anything really specific for COVID-19. They were...

Nov 2020
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Director

Future Outlook

The platform is our remote patient monitoring project. We have very limited use. We only have a...

Nov 2020
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Director

ROI / Cost (care and feeding)

We haven't done any quantitative work. We have done more qualitative analysis at this point. We want...

Nov 2020
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Director

Functionality and Upgrades

The heart-failure-improvement program has been around for a while, and the vendor does a great job....

Nov 2020
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Director

Relationship

The other day, I asked the vendor why they weren't doing video visits, and they said they hadn't...

Nov 2020
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Director

Implementation and Training

The vendor did a great job leading the implementation and guiding us through it. They do a really...

Nov 2020
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Director

Relationship

Health Recovery Solutions actually calls us and routinely asks what features they don't have that we...

Nov 2020
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Director

Relationship

The vendor keeps us happy. I would recommend them highly.

Oct 2020
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Manager

Functionality and Upgrades

When COVID-19 started and Health Recovery Solutions' volume began to increase, their technical...

Oct 2020
 Helpful

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Manager

Service and Support

CareConnect is part of our long-term plans. Health Recovery Solutions has really great staff...

Oct 2020
 Helpful

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Manager

Implementation and Training

We usually reach out to Health Recovery Solutions when we need training. We have been with the...

Oct 2020
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Director

Implementation and Training

We provide our own internal ongoing training; we don't really use Health Recovery Solutions for...

Oct 2020
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Director

Functionality and Upgrades

PatientConnect works beautifully for us. I can't think of one thing that the system was promoted to...

Oct 2020
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Director

Functionality and Upgrades

The overall product quality is great. I haven't seen anything better out on the market, and there is...

Oct 2020
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Director

Win/Loss - Why they were selected (by current clients)

PatientConnect is very easy to use. One reason that we selected PatientConnect was to take care of...

Oct 2020
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Director

Service and Support

After the COVID-19 pandemic hit, Health Recovery Solutions was very proactive about getting care...

Oct 2020
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Director

Relationship

We have known the vendor's executive team since our company's inception with the product. The...

Oct 2020
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Director

Functionality and Upgrades

PatientConnect helps us drive our outcomes. That is the whole point of the system. The data, the...

Oct 2020
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Director

ROI / Cost (care and feeding)

We wouldn't know how to operate without PatientConnect. We definitely think that it is worth the...

Oct 2020
 Helpful

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Director

Service and Support

I felt very supported by Health Recovery Solutions during the COVID-19 crisis. Their clinical team...

Oct 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

Our goal is to avoid rehospitalizations with the CareConnect technology. We have been able to...

Sep 2020
 Helpful

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CEO/President

Service and Support

I have regular interactions with my assigned customer service representative. That person is very...

Sep 2020
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CEO/President

Functionality and Upgrades

A little while ago, we were due for an upgrade, and we had to work through Health Recovery...

Sep 2020
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CEO/President

Implementation and Training

We assigned our telehealth program to an existing employee who had minimal interactions with the...

Sep 2020
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CEO/President

Functionality and Upgrades

I wasn't here during the contracting process with Health Recovery Solutions, but my understanding is...

Sep 2020
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CEO/President

Functionality and Upgrades

We have primarily old individuals utilizing CareConnect. The tablet in the home is very well...

Sep 2020
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CEO/President

Service and Support

When my coordinator started the endeavor with CareConnect, our coordinator wasn't the strongest...

Sep 2020
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CEO/President

Service and Support

I receive emails with updates related to CareConnect from Health Recovery Solutions' executives. I...

Sep 2020
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CEO/President

Functionality and Upgrades

CareConnect is able to cross-reference with our third-party data repository so that telehealth can...

Sep 2020
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CEO/President

Relationship

Health Recovery Solutions is a very solid partner. I would call them a partner rather than a vendor....

Sep 2020
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VP/Other Executive

Service and Support

The vendor has kept their promises. Sometimes things happen in the technology space that are outside...

Sep 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor absolutely avoids charging for every little thing. We have had some technical hurdles,...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Even though we have had to face technical hurdles, right now I can earnestly say that the product is...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

There are technical bugs in certain bits of functionality for back-end monitoring, filtering, and...

Sep 2020
 Helpful

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VP/Other Executive

Service and Support

Because of COVID-19, the vendor's book of business has increased substantially. Their existing...

Sep 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

My satisfaction could go up in a few weeks if all the fixes that are supposed to be put in place are...

Sep 2020
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VP/Other Executive

Other Observations & Comments

There are only a few vendors that I am aware of that offer both automated patient outreach and...

Sep 2020
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VP/Other Executive

Service and Support

The vendor has been Johnny-on-the-spot every time we have run into an issue or have had bugs. We...

Sep 2020
 Helpful

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VP/Other Executive

Service and Support

We have worked with the vendor on service proactivity and trying to anticipate what could happen...

Sep 2020
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VP/Other Executive

Relationship

One of the vendor executives is very involved with us. As the company has expanded, we have had a...

Sep 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The value proposition is very high. If we hadn’t gotten any breaks in pricing from the vendor...

Sep 2020
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VP/Other Executive

Service and Support

We have experienced issues, but we have worked through resolutions together with the vendor. With...

Sep 2020
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VP/Other Executive

Other Observations & Comments

I don’t know what a vendor would have to do to get a perfect score from me, but in my mind, there is...

Sep 2020
 Helpful

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VP/Other Executive

Service and Support

I hope my satisfaction increases in a year. If the vendor can get past all the technical hurdles and...

Sep 2020
 Helpful

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VP/Other Executive

Relationship

The vendor has been great, and we have really enjoyed the relationship we have built so far. We...

Sep 2020
 Helpful

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Manager

Relationship

The vendor had some difficulties this year because of expansive growth due to COVID-19. It wouldn’t...

Sep 2020
 Helpful

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Manager

Lessons Learned

The vendor needs to be a little more proactive in presenting problems that they have had in the...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

If I were making the decision, I wouldn't buy the product again. It does work the way the vendor...

Sep 2020
 Helpful

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Director

Service and Support

I guess that Health Recovery Solutions keeps their promises. I can't think of anything specific that...

Sep 2020
 Helpful

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Director

Service and Support

The vendor executives are very involved, but I don't think that is a good thing. If everything was...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

I like that the dashboard is fairly easy to navigate and pretty intuitive.

Sep 2020
 Helpful

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Director

Functionality and Upgrades

I really like Health Recovery Solutions. They are really nice people. But they blew up a lot faster...

Sep 2020
 Helpful

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Nurse

Future Outlook

The system had glitches, especially when COVID-19 hit. We had an awful lot of problems with the...

Sep 2020
 Helpful

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Nurse

Technology

Ever since we got a new batch of units, CareConnect seems to have more connection issues. We seem to...

Sep 2020
 Helpful

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Nurse

Future Outlook

I haven’t personally looked at other options, but CareConnect is good. I don’t have any problems...

Sep 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

We have to pay for every part, so if something goes missing, we will get charged for it. There is no...

Sep 2020
 Helpful

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Nurse

Functionality and Upgrades

The system sometimes has very poor video connection and poor quality. I know the vendor is working...

Sep 2020
 Helpful

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Nurse

Functionality and Upgrades

For the most part, the patients seem to really like CareConnect. Some patients get irritated by...

Sep 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

If we are looking at the outcome of reducing readmissions, then the system assists with that. The...

Sep 2020
 Helpful

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Nurse

Service and Support

The support is great. I can’t complain about the support we get. The vendor is pretty good about...

Sep 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

The vendor is good at helping us drive outcomes. They do a good job of delivering new technology....

Sep 2020
 Helpful

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Nurse

Relationship

I am pretty involved with the vendor's executives. I would have to give the vendor the highest score...

Sep 2020
 Helpful

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Nurse

Functionality and Upgrades

Some of our COVID-19 patients had the mobile app where they could report their temperatures and...

Sep 2020
 Helpful

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Nurse

Service and Support

Our experience with Health Recovery Solutions has been fine. There have been a couple of times when...

Sep 2020
 Helpful

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Nurse

Functionality and Upgrades

I would rate the product a little low in terms of working as promoted because of recent issues we...

Sep 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

When it comes to receiving our money’s worth, some of the vendor's products are expensive, but I...

Sep 2020
 Helpful

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Nurse

Functionality and Upgrades

Overall, we are very, very happy with Health Recovery Solutions. Their equipment is some of the...

Sep 2020
 Helpful

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Nurse

Implementation and Training

We are very satisfied with the implementation services and the training from Health Recovery...

Sep 2020
 Helpful

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Nurse

Service and Support

We are very pleased with Health Recovery Solutions. There is nothing bad we can say about the...

Sep 2020
 Helpful

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VP/Other Executive

Implementation and Training

We haven't needed ongoing training. The implementation went so well that we haven't needed ongoing training....

Aug 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The system was automatically interfaced. Health Recovery Solutions built the interfaces, and the...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

Health Recovery Solutions' executives regularly keep in touch with us. We have calls with them,...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The reporting system is not the greatest. There is probably an adjustment that we haven’t toyed with...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

Health Recovery Solutions’ support has been good during COVID-19. Ther was a lot of downtime when...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I believe CareConnect is part of our long-term plans. I don’t think we are going anywhere. I know...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Health Recovery Solutions keeps their promises. They seem to try. If we want something changed in...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The top things I like about CareConnect are the usability and the ease of use. I also like the...

Aug 2020
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Manager

Service and Support

I would buy CareConnect again, but with a caveat. The product has had a lot of technical issues that...

Jul 2020
 Helpful

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Manager

Service and Support

The vendor has kept their promises. They are totally transparent. They sometimes tell me that...

Jul 2020
 Helpful

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Manager

Service and Support

In the past, the vendor has avoided charging us for every little thing. I think they got an investor...

Jul 2020
 Helpful

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Manager

Implementation and Training

If I reached out and asked for some training, the vendor would give me some. Other than that, I just...

Jul 2020
 Helpful

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