HRS Remote Patient Monitoring Platform Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship

Health Recovery Solutions’ primary support is through email tickets, but they can't keep their...

Feb 2025
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Manager

Loyalty, Relationship

With Health Recovery Solutions, we have connectivity challenges with video and audio fidelity....

Feb 2025
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Manager

Relationship, Operations, Product

Health Recovery Solutions’ data analytics and reporting are not very helpful. We have always poked...

Feb 2025
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Manager

Relationship

Health Recovery Solutions gave us some better tablets, and those have been excellent. If we had...

Feb 2025
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Manager

Operations

Health Recovery Solutions does training, but we have to push them to get job aids that they don't...

Feb 2025
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(0)
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VP/Other Executive

Culture, Relationship, Operations

A couple of years ago, Health Recovery Solutions had an upgrade that didn't go as expected. We had...

Jan 2025
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VP/Other Executive

Relationship

Health Recovery Solutions has an outstanding leadership team who has been excellent to help us...

Jan 2025
||
(0)
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VP/Other Executive

Product

We have been very happy with Health Recovery Solutions. We received quality reports that we are able...

Jan 2025
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Manager

Relationship

Health Recovery Solutions is super involved. They meet with me frequently to figure out how we can...

Jan 2025
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Director

Value

I can't think of anything that we need or have asked for that the vendor hasn't been able to...

Nov 2024
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Director

Relationship

My team deals with the vendor's support directly. The vendor's support people will typically let me...

Nov 2024
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Director

Relationship

We have had some ongoing issues with not being on the vendor's mailing list that they use to notify...

Nov 2024
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Director

Product

We have an old enough population that there is always going to be a subset of people for whom any...

Nov 2024
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Director

Relationship

Health Recovery Solutions is really responsive to our needs. They help us look for creative and...

Nov 2024
||
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Director

Product

It would be really nice if the system could be integrated with our EMR and our medication lists....

Nov 2024
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Director

Relationship, Product

Our recent upgrades with PatientConnect were great up front and had great support. Every one of the...

Oct 2024
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Director

Product

The ease of use for PatientConnect is tremendous. We have even been able to provide the service to...

Oct 2024
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Director

Relationship

Health Recovery Solutions has been a really good partner for remote home monitoring. Health Recovery...

Oct 2024
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Director

Relationship, Product

Health Recovery Solutions is a great vendor to launch this program for our health system. The device...

Oct 2024
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Director

Product

I like PatientConnect's delivery and ease of use on the patient end.

Aug 2024
||
(0)
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Director

Product

PatientConnect's data analytics and reports seem to be a little convoluted. We are just trying to...

Aug 2024
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Director

Loyalty, Value

We are really trying to make some decisions about PatientConnect. I don't think that we are going to...

Aug 2024
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VP/Other Executive

Relationship

With Health Recovery Solutions, we are the ones who have to call everything, and there is no push to...

Jul 2024
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VP/Other Executive

Relationship, Product

Health Recovery Solutions’ ability to innovate and keep up with an evolving market is not proving to...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

Health Recovery Solutions has incredible support. They are extremely responsive and very supportive,...

Jun 2024
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Analyst/Coordinator

Operations, Product

Health Recovery Solutions is doing a lot of fixes but not focusing on new things so much. We are...

Jun 2024
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Analyst/Coordinator

Operations

Health Recovery Solutions has been really supportive in their implementation services; they are very...

Jun 2024
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Analyst/Coordinator

Relationship, Product

In terms of promises, the one challenge with Health Recovery Solutions has been doing a full EHR...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

Health Recovery Solutions has a solid product. PatientConnect is continuously improving, which is...

Jun 2024
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Director

Loyalty, Product

Health Recovery Solutions’ platform is old school. It is not as user friendly as it should be in our...

Mar 2024
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Director

Loyalty

Health Recovery Solutions houses all of our equipment. We will go in and say where to ship things....

Mar 2024
||
(0)
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Director

Loyalty

We looked at another vendor and ended up going with Health Recovery Solutions because they had the...

Mar 2024
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Director

Loyalty, Product

I think Health Recovery Solutions grew too fast, and their platform needs more attention. We get...

Mar 2024
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Director

Culture

I feel like we pay one invoice and then all of a sudden Health Recovery Solutions turns around and...

Mar 2024
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Physician

Product

Health Recovery Solutions sends us reports. I haven't been looking at them as closely as I was, but...

Feb 2024
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Physician

Relationship

We interact a lot with Health Recovery Solutions' customer service team, and they are responsive....

Feb 2024
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Physician

Loyalty, Value

PatientConnect is not something that generates money, but it is a decent option, and I would tell...

Feb 2024
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Physician

Culture, Loyalty, Relationship

We hope to work things out with Health Recovery Solutions (HRS) in terms of our contract renewal,...

Feb 2024
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Physician

Culture, Value

Health Recovery Solutions charges for little things. For example, we must pay the shipping for every...

Feb 2024
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