HRS Remote Patient Monitoring Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Value
PatientConnect is expensive, but I am going to keep my fingers crossed that we keep it. Whether we...
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Loyalty
PatientConnect is quite user-friendly. The product that we had before had a few other bells and...
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Relationship, Operations, Value
Health Recovery Solutions has had a lot of false starts with new functionality where they will roll...
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Product
It can be difficult to pull data from PatientConnect. The process is fine if we are exporting...
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Loyalty, Value
PatientConnect is a good product, but it is expensive; it is about twice as much as what we were...
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Relationship
Health Recovery Solutions’ customer support has improved a lot this year. My understanding is that...
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Product
PatientConnect’s ease of use for patients is probably a little bit lower. Sometimes patients have...
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Culture, Relationship
Health Recovery Services’ executive involvement could be improved. They have had quite a few changes...
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Relationship
We want better advanced notice of issues from Health Recovery Services. They do notify us about...
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Loyalty, Product
We want some additional functionality from PatientConnect, and the critical piece we want is...
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Relationship, Operations
Health Recovery Solutions has had some fits and starts with some of their recent upgrades. They say...
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Operations
Health Recovery Solutions does a good job with training. PatientConnect is pretty easy for my team...
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Relationship
Health Recovery Solutions is good to work with. They are very flexible and collaborative. We have...
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Product
PatientConnect supports integration. We are still working on integrating PatientConnect with our...
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Product
PatientConnect’s reporting is okay, but it isn't as robust as we would like. We aren't able to...
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Loyalty, Relationship, Product
Health Recovery Solutions needs to be better at anticipating problems. They had some issues with...
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Product
PatientConnect needs better dashboarding because it is fairly manual. We can get all the data we...
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Product
PatientConnect is a solid product; it works. That is always helpful. It is very straightforward and...
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Relationship
The Health Recovery Solutions team was responsive to problems; whenever we raised an issue, they...
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Culture
There have been times when Health Recovery Solutions has stuck things on. There was a period of time...
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Product
What I would like to see improved is consistency in the equipment matching up. We have seen more...
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Product
The only thing that I would say in terms of data that we have been asking for that Health Recovery...
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Relationship, Product
In general, Health Recovery Solutions has been great. There are issues that they have since resolved...
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Product, Value
A soft saving that is letting senior leadership stay on board with this program is an improvement in...
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Relationship
We have a couple of contacts at Health Recovery Solutions. Those people aren't in management, but...
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Loyalty, Product
Since PatientConnect's latest upgrade, the colors for different buttons are not very vivid. Health...
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Product
We have a very elderly population that uses PatientConnect, and sometimes it is hard for them to...
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Product, Value
PatientConnect does great at giving us accurate numbers. We have staff members who compare manual...
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Relationship, Product
We haven't used any new technology from Health Recovery Solutions, but they have brought it up to...
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Relationship, Operations
We have had no issues at all with PatientConnect's interoperability. Everything works well. Health...
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Relationship
Health Recovery Solutions’ primary support is through email tickets, but they can't keep their...
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Loyalty, Relationship
With Health Recovery Solutions, we have connectivity challenges with video and audio fidelity....
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Relationship, Operations, Product
Health Recovery Solutions’ data analytics and reporting are not very helpful. We have always poked...
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Relationship
Health Recovery Solutions gave us some better tablets, and those have been excellent. If we had...
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Operations
Health Recovery Solutions does training, but we have to push them to get job aids that they don't...
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Culture, Relationship, Operations
A couple of years ago, Health Recovery Solutions had an upgrade that didn't go as expected. We had...
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Relationship
Health Recovery Solutions has an outstanding leadership team who has been excellent to help us...
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Product
We have been very happy with Health Recovery Solutions. We received quality reports that we are able...
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Relationship
Health Recovery Solutions is super involved. They meet with me frequently to figure out how we can...
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Value
I can't think of anything that we need or have asked for that the vendor hasn't been able to...
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Relationship
My team deals with the vendor's support directly. The vendor's support people will typically let me...
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Relationship
We have had some ongoing issues with not being on the vendor's mailing list that they use to notify...
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Product
We have an old enough population that there is always going to be a subset of people for whom any...
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Relationship
Health Recovery Solutions is really responsive to our needs. They help us look for creative and...
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Product
It would be really nice if the system could be integrated with our EMR and our medication lists....
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Relationship, Product
Our recent upgrades with PatientConnect were great up front and had great support. Every one of the...
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Product
The ease of use for PatientConnect is tremendous. We have even been able to provide the service to...
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Relationship
Health Recovery Solutions has been a really good partner for remote home monitoring. Health Recovery...
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Relationship, Product
Health Recovery Solutions is a great vendor to launch this program for our health system. The device...
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Product
I like PatientConnect's delivery and ease of use on the patient end.
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Product
PatientConnect's data analytics and reports seem to be a little convoluted. We are just trying to...
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Loyalty, Value
We are really trying to make some decisions about PatientConnect. I don't think that we are going to...
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Relationship
With Health Recovery Solutions, we are the ones who have to call everything, and there is no push to...
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Relationship, Product
Health Recovery Solutions’ ability to innovate and keep up with an evolving market is not proving to...
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Loyalty, Relationship
Health Recovery Solutions has incredible support. They are extremely responsive and very supportive,...
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Operations, Product
Health Recovery Solutions is doing a lot of fixes but not focusing on new things so much. We are...
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Operations
Health Recovery Solutions has been really supportive in their implementation services; they are very...
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Relationship, Product
In terms of promises, the one challenge with Health Recovery Solutions has been doing a full EHR...
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Loyalty, Relationship, Product
Health Recovery Solutions has a solid product. PatientConnect is continuously improving, which is...
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