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HRS Remote Patient Monitoring Platform Commentary
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Subject Expert
Spencer Snyder
Senior Analyst
KLAS Senior Analyst - Spencer Snyder
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

PatientConnect improves patient outcomes. It reduces ER visits, hospital stays, and the length of...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

The product is very, very easy to use and set up. Troubleshooting is easy. We can find patients with...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Health Recovery Solutions is timely after we order things. They're always available for...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Health Recovery Solutions provides good support and good service, and they meet us where we are....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

It would be beneficial if there were an interface that integrated continuous glucose monitors (CGM)...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I've worked with several different client success managers from Health Recovery Solutions over the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Health Recovery Solutions has been very helpful. The client success manager I work with has been...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

PatientConnect was not the least expensive solution we evaluated, but Health Recovery Solutions is...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

PatientConnect has great data analytics, and one thing Health Recovery Solutions does that many...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

When we first launched the RPM program, we were getting dinged for a lot of CHF readmissions, and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

PatientConnect has really great data analytics. In the last year or two, the vendor upgraded their...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Our new direct representative used to work the support desk, so that has been an improvement this...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Health Recovery Solutions is looking to the future. They are working on lower-cost options, like a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We had an outage with PatientConnect because we were not informed in a timely way about an upcoming...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We have made suggestions to improve a couple of features within the platform. Of course, that is not...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

It would be great if we could integrate PatientConnect with one of our other systems. We have given...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Health Recovery Solutions hasn't continued to innovate, and in terms of health systems today, things...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CMIO

I have a very keen interest in privacy, especially around adolescents, so making sure that proxy...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

We have been with Health Recovery Solutions for several years now. And over the years, I feel like...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Health Recovery Solutions doesn't do any training for us. They keep us updated when they have an...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

The vendor keeps most of their promises. There is stuff with the enhancements of the software or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

The technology, like the dashboard, could be updated. But overall, I'm satisfied with the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Health Recovery Solutions has promoted the system's ease of use and service. Everything they have...

Comment Tone Positive
Pillars Culture, Product
Evaluation Unrated

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Director

My organization has seen a lot of benefits from PatientConnect. We have seen a consistent reduction...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I would buy PatientConnect again. The vendor has been a really good partner. There are tons of...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Health Recovery Solutions created a SharePoint site where they download data that we have the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Health Recovery Solutions' implementation services were very spot on. I have never had any issues...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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