HRS Remote Patient Monitoring Platform
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Physician

Service and Support

If something is not working with the software or the kits, that is part of our contract. We can...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

The kit management and logistics are not great. The vendor is planning to send out an enhancement...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

PatientConnect doesn't integrate with our EMR, but that is because we have a bad EMR. We have looked...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Health Recovery Solutions has met all of our needs. They are a good quality company. They understand...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Health Recovery Solutions’ customer service and technical support people are really good and spot...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is good. The patients like using it, and it is easy for them to navigate. It is a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PatientConnect engages our patients to understand their disease process more fully and to be...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We had some ups and downs with the implementation. There were some glitches, but things were not...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Health Recovery Solutions tries to alert us about issues, but the full impact ends up being minimized....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Health Recovery Solutions has very good, responsive customer service. They had growing pains, and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

The vendor's remote stethoscope could be a bit better. It is not great. It hasn't been a great...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Primarily, members and patients use the tablets. We encourage people to use the application, but...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We had a problem. The vendor was migrating from one thing to another, and they took on a lot of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are having problems with our video functionality within PatientConnect, and we are working with...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There is nothing special about Health Recovery Solutions' products; their organization makes them...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Health Recovery Solutions will respond, but they will often tell us to send our equipment back to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There is nothing about Health Recovery Solutions that we are unhappy with. There is nothing that I...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Health Recovery Solutions is a little limited because they don't offer 24/7 continuous monitoring....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Health Recovery Solutions’ customer support team is excellent, and the vendor's upper-level...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Health Recovery Solutions’ training materials could be simpler and more comprehensive. Our end users...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Health Recovery Solutions is doing a lot more meetings and a lot more planning. They are...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

I would like the vendor to offer more and different hardware. They are pretty limited in what they...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Health Recovery Solutions is very responsive but not proactive. I am sure there are things we are...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have several contacts at Health Recovery Solutions. Whenever our organization comes up with an...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Health Recovery Solutions does well with the quality of PatientConnect. The tool helps us generate...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The whole orientation and software training phase before the go-live was very good. Once the system...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We haven't really heard from the vendor regarding ongoing training. That could be because we have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We got everything that the vendor told us we were getting. The Health Recovery Solutions website is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

The vendor sends the patients kits that we monitor them with. The kits each have an iPad, a scale, a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Functionality and Upgrades

The vendor is very innovative, and overall, they are really great. I like their out-of-the-box...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Functionality and Upgrades

My one recommendation for the vendor would be to provide a bit more support on the billing...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

When we first started interfacing our EMR with PatientConnect, Health Recovery Solutions worked very...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

There was a device that the vendor rolled out called the Eko DUO that is supposed to do heart and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Health Recovery Solutions keep us up-to-date. They inform us of what is going on and help...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When we can't figure out a technical support piece, we kick the issue to Health Recovery Solutions....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I get release notes, deployment notes, email blasts, and things like that at a regular cadence from...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

It is hard for a vendor to keep all their promises. In the technology space, it is really hard to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are a couple of key functionality things that the vendor has yet to deploy that would increase...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Interoperability is hard, and there are some opportunities with interoperability. But this product...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The vendor is very responsive. But in terms of the stability and reliability of the product, the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We selected Health Recovery Solutions' product because of its interface with our EMR and its...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The two types of end users are telehealth monitoring nurses and patients. For the monitoring nurses,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The vendor definitely has a good vision. Everything that we are talking about with them is right in...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The vendor’s support people get back to us very quickly. The only thing that I am unsatisfied with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have access to all tiers of the vendor’s leadership structure from the CEO all the way down to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

With respect to the vendor’s core service, which is monitoring the vital statistics that patients...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We contracted with the vendor for inventory management, but we have had some challenges with getting...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We were recently assigned a new account manager, and they seem very engaged. Even though we have had...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

From sales to customer service to inventory management, Health Recovery Solutions supports their...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor doesn’t always keep their promises. For example, we have been trying for years to get the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Something that anyone implementing PatientConnect really needs to be aware of is that, for the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

It is easy to beat up the company, but I would really give the vendor a lot of credit for the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Health Recovery Solutions definitely did not provide proactive service. For example, the vendor lost...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product's data analytics are not the greatest. The system has the data, but it does not have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

In the first year, an organization will not receive their money’s worth from the vendor, and that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

One of the ongoing challenges that we are facing with the implementation is that inventory...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The vendor does some things really well but other things very primitively; for example, we can't...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Health Recovery Solutions is absolutely not part of our long-term plans. The vendor does not keep...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor has good onboarding. Health Recovery Solutions' support is pretty good. We think that is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The user experience is in the design, and while the design is going to be upgraded, we are not...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Health Recovery Solutions definitely needs to embed artificial intelligence for analyzing the data....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The system meets our needs, but it creates more unnecessary work because the vendor didn't initially...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our providers were a little reluctant at first to give patients instruction on the product because...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

There were some good intentions from people that were trying to grow a small company, but the vendor...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

During our implementation, we walked through everything we purchased with the vendor. We had a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

Health Recovery Solutions support integrations, but we are not there yet.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

It would be great if the mobile solution connected to devices more easily. The Bluetooth isn't as...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

Health Recovery Solutions' kits are great. It is nice to have everything come already paired in the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Health Recovery Solutions is a responsive organization. They are very supportive and great to work...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

PatientConnect is pretty expensive, but its software is great. I really like that. It doesn't matter...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The vendor's communication about PatientConnect's updates hasn't been super great. I don't really...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

When I call the vendor's support people, I can't speak to anyone directly. I usually have to leave a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

When Health Recovery Solutions came on-site to present their application, some big selling points...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It is said that when something is very easy on the front end, it is complicated to make it work well...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are continuing to look at what peripherals we can add to PatientConnect. Health Recovery...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Health Recovery Solutions has been a great partner in helping us break down barriers and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

I am extremely satisfied with the product's integration. We got an interface so that the data could...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We hope that we will eventually be able to connect the patient texting functionality to blood sugar...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We can use Health Recovery Solutions' product in other areas. The vendor is very good. They have a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

PatientConnect is a very flexible platform, so we have been able to use it for many different...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When we have had issues with PatientConnect, our salesperson and lead customer service person have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There was an instance when Health Recovery Solutions didn’t really understand that things in an...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Health Recovery Solutions' product provides very good quality reports, and it is helping with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Sales and Contracting

When we came to an agreement with Health Risk Solutions, there were things we thought we were...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Health Recovery Solutions needs to improve the reporting piece within their system. The reports are...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

The initial training with Health Recovery Solutions was absolutely horrible because there was no...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

Health Recovery Solutions has a support team that we can reach out to, and that team never fails to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We are not planning on changing at this point. We are going to stay with HRS because we have been...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

There are things I like about PatientConnect and there are things that I am not thrilled about. But...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PatientConnect is really easy for end users to use. The basic technology that we have really works...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The vendor doesn't really have any new technology. The technology that they say is coming hasn't...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The system measures blood pressure, oxygen saturation, weight scale, and temperature, but we don't...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Every day, something needs to be rebooted or bounced or someone is having trouble. Granted, none of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am not so frustrated that I would be willing to leave. One of the reasons is the vendor's customer...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

HRS has a good discount structure, but it seems like a lot to spend month in and month out. They...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

There is no ongoing training. The vendor has PDF files, but they are big and bulky. It would be...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We get the vital signs and any notes that we write over into our EMR, but the patients' answers to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We did a formal RFP process, and Health Recovery Solutions stood out above everyone else from the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's team has been great. They are very approachable, quick to respond, kind, and willing to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I love PatientConnect. Health Recovery Solutions has taken a lot of steps forward. They did a code...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor could communicate a bit better about the timing of updates. Health Recovery Solutions...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have been focused on getting all of our providers on board and getting everybody aware of the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Health Recovery Solutions looks to do upgrades, but they are not swift about doing them. The vendor...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The training materials from the vendor could be better for all of the field staff and not just those...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

For the money that we are putting into the product, the inventory management tool could be a whole...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The product's integration with our EMR is just not great. There is not a great flow of information....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Using PatientConnect is not hard. The product provides a bit of reporting that helps us deliver care....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

A lot of times, Health Recovery Solutions’ support team does not resolve our issues.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

My interactions with Health Recovery Solutions' executive team are good. That team has trouble...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

It would be helpful if PatientConnect could fully integrate with our EMR.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We had a lot of help in the beginning from Health Recovery Solutions. Then our representatives got...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Our whole launch and go-live process with Health Recovery Solutions was a little clunky. During our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have not taken opportunities, but Health Recovery Solutions does offer training. The vendor sends...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Health Recovery Solutions has nice devices, and they all have Bluetooth capabilities. The vendor has...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

There are some little glitches in the PatientConnect software that make it hard to sync when we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

PatientConnect does not integrate with our EMR. It has been manually double charging with our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PatientConnect is a little clunky and not exactly intuitive. The interface and how it looks could be...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have seen a lot responsiveness from our people at the vendor. But with whatever staffing issues...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor has gone through a huge restructure in the last few months, so they have had some...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We have a lot of older patients, and none of them seem to have a problem with using the solution.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Our implementation of the system was super great. We had our own customer service representative,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

There is no reimbursement whatsoever from Health Recovery Solutions. The home health area cannot...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Health Recovery Solutions is a good company that comes through for us.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

The vendor sends over tablets with embedded cellular capabilities. The tablets have a bunch of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor's support used to not be that great. Over the summer months, the vendor probably had some...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We met with a number of other vendors, and Health Recovery Solutions' product was really aligned...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Health Recovery Solutions doesn’t promise things, but they do frequently say that they will look...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor provides some training and guidance, but it is pretty generic, so we have to make it more...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Anytime we onboard something new or upgrade something in the product, there are challenges that come...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PatientConnect's implementation was great. The equipment has performed exactly as intended. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PatientConnect has one tool that works with a type of scope, and we have had some technical issues...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Interoperability is challenging at times because the product is geared for a specific function and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has been really focused on onboarding a lot of new remote patient monitoring clients, so...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Health Recovery Solutions has quite a bit of staff turnover in their support roles. The staff that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor is good at communicating with us about things. If we have gaps in our program or anything...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor's technical support is one of the really nice things we like. It is 24/7. The vendor is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

The PatientDirect+ program is where the vendor sends equipment to patients, and so far, that program...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

If a battery cover falls off of a pulse oximeter, the vendor charges us a small amount, but those...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I know the development process takes a while, but the vendor has a couple of new wearable devices...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The virtual call piece within the platform has never worked right and still does not work. That is a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Health Recovery Solutions has not been able to deliver and remedy their video call piece. The video...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Health Recovery Solutions’ primary focus is to monetize things; they have a very young leadership...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The telehealth system within the product is a little amateur. Health Recovery Solutions is a young...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our clinicians were fairly resistant to using the telehealth solution. That piece required patients...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Health Recovery Solutions’ support is mainly through the web; the vendor offers 24/7 support. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Healthcare Recovery Solutions’ support desk team has been pretty darn strong. The team has always...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Health Recovery Solutions is a small company. It is pretty easy to access their executive team...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Health Recovery Solutions has definitely delivered on their promises. Their technology meets our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Health Recovery Solutions is very solid. They are a small company, so we have the ability to call...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The whole point of PatientConnect is to keep people that have a chronic illnesses healthy, and it...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

PatientConnect has a lower cost than other platforms, so if we keep a patient out of the hospital...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

One of my wish-list items is for Health Recovery Solutions to create a seamless integration that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

On a high level, Health Recovery Solutions keeps their promises. We have been able to find...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We like PatientConnect’s integration with our systems. That is a big benefit. Otherwise, there are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

On the product side, I would like to see more integrations with PatientConnect’s peripheral kit,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The ease of use for the patient is the product's number-one major strength. Health Recovery...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We use patient direct shipping in home health, and we want to use the product to have a more visible...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would buy the system again, but the vendor's recent decision to switch telehealth platforms has...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system stands out because the patient care plan, patient education, and survey questions are...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The Health Recovery Solutions support team is wonderful. As soon as we submit a support ticket or...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Health Recovery Solutions is always trying to improve their platform or let us know of plans to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The only recommendation I would have for the vendor would be consistency between their...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, PatientConnect is a very good product that functions well. The software transmits data well...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been generally very pleased with Health Recovery Solutions. The PatientConnect platform has...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Anything I do on the software side of PatientConnect flows into our medical records so that we don't...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

A lot of folks think that PatientConnect is going to be difficult to use, and we have to talk them...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor’s marketing team has helped with our adoption of the product. The marketing team created...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have had problems with getting the PatientConnect device to patients' homes. The delivery takes a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Health Recovery Solutions is proactive. They let us know ahead of time about updates, and they give...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Health Recovery Solutions is great at driving tangible outcomes. They work really hard to make sure...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We went with Health Recovery Solutions because they had a more up-to-date system than our previous...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

PatientConnect is easy to use. It has a user-friendly interface, and it doesn't take much training...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Health Recovery Solutions has great customer service. Their responsiveness is good, and they always...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We started using PatientConnect because of COVID-19. Our patients can receive their product, heart...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We felt that Health Recovery Solutions was an end-to-end vendor that would complement our clinical...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Based on our understanding by the time the product was implemented, I would say the product...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

Based on what we expected when we signed the contract, I would rate PatientConnect low. There were...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

Remote patient monitoring solutions are important to organizations and even more important to those...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We would buy the system again because the vendor is good at keeping their commitments. They don't...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Health Recovery Solutions is awesome. They have done a tremendous job of helping us with our integration....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is slow in developing new functionalities or changing functionalities in their platform,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

We appreciate the work that the vendor has done from a logistics standpoint. We use remote patient...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I like the ease of use for patients. There are a limited number of steps for patients, so things are...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

I like the support we get from the company. Whenever we call them with problems, they answer...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Health Recovery Solutions is very good about updating us on things and fixing any issues. Whenever...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The product's use is growing, and we are continuing to grow. The system really benefits our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

An outcome of the product is that patients are staying home and aren't going back to the hospitals...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles