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HRS Remote Patient Monitoring Platform
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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User Commentary

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Physician

Service and Support

If something is not working with the software or the kits, that is part of our contract. We can...

Mar 2023
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Physician

Other Observations & Comments

The kit management and logistics are not great. The vendor is planning to send out an enhancement...

Mar 2023
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Director

Lessons Learned

PatientConnect doesn't integrate with our EMR, but that is because we have a bad EMR. We have looked...

Mar 2023
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Director

Relationship

Health Recovery Solutions has met all of our needs. They are a good quality company. They understand...

Mar 2023
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Director

Service and Support

Health Recovery Solutions’ customer service and technical support people are really good and spot...

Mar 2023
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Director

Functionality and Upgrades

The product is good. The patients like using it, and it is easy for them to navigate. It is a...

Mar 2023
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Director

Functionality and Upgrades

PatientConnect engages our patients to understand their disease process more fully and to be...

Mar 2023
||
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VP/Other Executive

Implementation and Training

We had some ups and downs with the implementation. There were some glitches, but things were not...

Mar 2023
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VP/Other Executive

Other Observations & Comments

Health Recovery Solutions tries to alert us about issues, but the full impact ends up being minimized....

Mar 2023
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VP/Other Executive

Service and Support

Health Recovery Solutions has very good, responsive customer service. They had growing pains, and...

Mar 2023
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VP/Other Executive

Technology

The vendor's remote stethoscope could be a bit better. It is not great. It hasn't been a great...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

Primarily, members and patients use the tablets. We encourage people to use the application, but...

Mar 2023
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VP/Other Executive

Other Observations & Comments

We had a problem. The vendor was migrating from one thing to another, and they took on a lot of...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

We are having problems with our video functionality within PatientConnect, and we are working with...

Feb 2023
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VP/Other Executive

Relationship

There is nothing special about Health Recovery Solutions' products; their organization makes them...

Feb 2023
||
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VP/Other Executive

Service and Support

Health Recovery Solutions will respond, but they will often tell us to send our equipment back to...

Feb 2023
||
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Director

Functionality and Upgrades

There is nothing about Health Recovery Solutions that we are unhappy with. There is nothing that I...

Feb 2023
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Director

Service and Support

Health Recovery Solutions is a little limited because they don't offer 24/7 continuous monitoring....

Feb 2023
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Director

Relationship

Health Recovery Solutions’ customer support team is excellent, and the vendor's upper-level...

Feb 2023
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Director

Implementation and Training

Health Recovery Solutions’ training materials could be simpler and more comprehensive. Our end users...

Feb 2023
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Director

Relationship

Health Recovery Solutions is doing a lot more meetings and a lot more planning. They are...

Feb 2023
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Director

Technology

I would like the vendor to offer more and different hardware. They are pretty limited in what they...

Feb 2023
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Director

Service and Support

Health Recovery Solutions is very responsive but not proactive. I am sure there are things we are...

Feb 2023
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Manager

Service and Support

I have several contacts at Health Recovery Solutions. Whenever our organization comes up with an...

Feb 2023
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Manager

Functionality and Upgrades

Health Recovery Solutions does well with the quality of PatientConnect. The tool helps us generate...

Feb 2023
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Analyst/Coordinator

Implementation and Training

The whole orientation and software training phase before the go-live was very good. Once the system...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

We haven't really heard from the vendor regarding ongoing training. That could be because we have...

Jan 2023
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Analyst/Coordinator

Implementation and Training

We got everything that the vendor told us we were getting. The Health Recovery Solutions website is...

Jan 2023
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Analyst/Coordinator

Technology

The vendor sends the patients kits that we monitor them with. The kits each have an iPad, a scale, a...

Jan 2023
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CNO

Functionality and Upgrades

The vendor is very innovative, and overall, they are really great. I like their out-of-the-box...

Jan 2023
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CNO

Functionality and Upgrades

My one recommendation for the vendor would be to provide a bit more support on the billing...

Jan 2023
||
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Director

Interfacing and Integration

When we first started interfacing our EMR with PatientConnect, Health Recovery Solutions worked very...

Jan 2023
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Director

Implementation and Training

There was a device that the vendor rolled out called the Eko DUO that is supposed to do heart and...

Jan 2023
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Director

Functionality and Upgrades

Health Recovery Solutions keep us up-to-date. They inform us of what is going on and help...

Jan 2023
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Director

Service and Support

When we can't figure out a technical support piece, we kick the issue to Health Recovery Solutions....

Jan 2023
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VP/Other Executive

Relationship

I get release notes, deployment notes, email blasts, and things like that at a regular cadence from...

Jan 2023
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VP/Other Executive

Relationship

It is hard for a vendor to keep all their promises. In the technology space, it is really hard to...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

There are a couple of key functionality things that the vendor has yet to deploy that would increase...

Jan 2023
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VP/Other Executive

Interfacing and Integration

Interoperability is hard, and there are some opportunities with interoperability. But this product...

Jan 2023
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VP/Other Executive

Other Observations & Comments

The vendor is very responsive. But in terms of the stability and reliability of the product, the...

Jan 2023
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We selected Health Recovery Solutions' product because of its interface with our EMR and its...

Jan 2023
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VP/Other Executive

Other Observations & Comments

The two types of end users are telehealth monitoring nurses and patients. For the monitoring nurses,...

Jan 2023
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VP/Other Executive

Other Observations & Comments

The vendor definitely has a good vision. Everything that we are talking about with them is right in...

Jan 2023
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VP/Other Executive

Other Observations & Comments

The vendor’s support people get back to us very quickly. The only thing that I am unsatisfied with...

Jan 2023
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VP/Other Executive

Relationship

We have access to all tiers of the vendor’s leadership structure from the CEO all the way down to...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

With respect to the vendor’s core service, which is monitoring the vital statistics that patients...

Jan 2023
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Director

Relationship

We contracted with the vendor for inventory management, but we have had some challenges with getting...

Jan 2023
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Director

Service and Support

We were recently assigned a new account manager, and they seem very engaged. Even though we have had...

Jan 2023
||
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Director

Relationship

From sales to customer service to inventory management, Health Recovery Solutions supports their...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor doesn’t always keep their promises. For example, we have been trying for years to get the...

Jan 2023
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Director

Service and Support

Something that anyone implementing PatientConnect really needs to be aware of is that, for the...

Jan 2023
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Director

Service and Support

It is easy to beat up the company, but I would really give the vendor a lot of credit for the...

Jan 2023
||
(0)
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Director

Relationship

Health Recovery Solutions definitely did not provide proactive service. For example, the vendor lost...

Jan 2023
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Director

Functionality and Upgrades

The product's data analytics are not the greatest. The system has the data, but it does not have...

Jan 2023
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Director

Lessons Learned

In the first year, an organization will not receive their money’s worth from the vendor, and that...

Jan 2023
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Director

Implementation and Training

One of the ongoing challenges that we are facing with the implementation is that inventory...

Jan 2023
||
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Director

Interfacing and Integration

The vendor does some things really well but other things very primitively; for example, we can't...

Jan 2023
||
(0)
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Director

Future Outlook

Health Recovery Solutions is absolutely not part of our long-term plans. The vendor does not keep...

Jan 2023
||
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Director

Service and Support

The vendor has good onboarding. Health Recovery Solutions' support is pretty good. We think that is...

Jan 2023
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Director

Functionality and Upgrades

The user experience is in the design, and while the design is going to be upgraded, we are not...

Jan 2023
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Director

Functionality and Upgrades

Health Recovery Solutions definitely needs to embed artificial intelligence for analyzing the data....

Jan 2023
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Director

Future Outlook

The system meets our needs, but it creates more unnecessary work because the vendor didn't initially...

Jan 2023
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Director

Functionality and Upgrades

Our providers were a little reluctant at first to give patients instruction on the product because...

Jan 2023
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Director

Other Observations & Comments

There were some good intentions from people that were trying to grow a small company, but the vendor...

Jan 2023
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CIO

Implementation and Training

During our implementation, we walked through everything we purchased with the vendor. We had a...

Jan 2023
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(0)
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CIO

Interfacing and Integration

Health Recovery Solutions support integrations, but we are not there yet.

Jan 2023
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(0)
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CIO

Interfacing and Integration

It would be great if the mobile solution connected to devices more easily. The Bluetooth isn't as...

Jan 2023
||
(0)
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CIO

Technology

Health Recovery Solutions' kits are great. It is nice to have everything come already paired in the...

Jan 2023
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CIO

Service and Support

Health Recovery Solutions is a responsive organization. They are very supportive and great to work...

Jan 2023
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(0)
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Nurse

Functionality and Upgrades

PatientConnect is pretty expensive, but its software is great. I really like that. It doesn't matter...

Jan 2023
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Nurse

Relationship

The vendor's communication about PatientConnect's updates hasn't been super great. I don't really...

Jan 2023
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(0)
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Nurse

Service and Support

When I call the vendor's support people, I can't speak to anyone directly. I usually have to leave a...

Jan 2023
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

When Health Recovery Solutions came on-site to present their application, some big selling points...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

It is said that when something is very easy on the front end, it is complicated to make it work well...

Jan 2023
||
(0)
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Manager

Other Observations & Comments

We are continuing to look at what peripherals we can add to PatientConnect. Health Recovery...

Jan 2023
||
(0)
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Manager

Relationship

Health Recovery Solutions has been a great partner in helping us break down barriers and...

Jan 2023
||
(0)
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VP/Other Executive

Interfacing and Integration

I am extremely satisfied with the product's integration. We got an interface so that the data could...

Jan 2023
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VP/Other Executive

Future Outlook

We hope that we will eventually be able to connect the patient texting functionality to blood sugar...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

We can use Health Recovery Solutions' product in other areas. The vendor is very good. They have a...

Jan 2023
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VP/Other Executive

Future Outlook

PatientConnect is a very flexible platform, so we have been able to use it for many different...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

When we have had issues with PatientConnect, our salesperson and lead customer service person have...

Jan 2023
||
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VP/Other Executive

Relationship

There was an instance when Health Recovery Solutions didn’t really understand that things in an...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

Health Recovery Solutions' product provides very good quality reports, and it is helping with...

Jan 2023
||
(0)
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Nurse

Sales and Contracting

When we came to an agreement with Health Risk Solutions, there were things we thought we were...

Dec 2022
||
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Nurse

Functionality and Upgrades

Health Recovery Solutions needs to improve the reporting piece within their system. The reports are...

Dec 2022
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(0)
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Nurse

Implementation and Training

The initial training with Health Recovery Solutions was absolutely horrible because there was no...

Dec 2022
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(0)
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Nurse

Service and Support

Health Recovery Solutions has a support team that we can reach out to, and that team never fails to...

Dec 2022
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(0)
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Director

Future Outlook

We are not planning on changing at this point. We are going to stay with HRS because we have been...

Nov 2022
||
(0)
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Director

Other Observations & Comments

There are things I like about PatientConnect and there are things that I am not thrilled about. But...

Nov 2022
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(0)
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Director

Functionality and Upgrades

PatientConnect is really easy for end users to use. The basic technology that we have really works...

Nov 2022
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Director

Technology

The vendor doesn't really have any new technology. The technology that they say is coming hasn't...

Nov 2022
||
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Director

Other Observations & Comments

The system measures blood pressure, oxygen saturation, weight scale, and temperature, but we don't...

Nov 2022
||
(0)
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Director

Technology

Every day, something needs to be rebooted or bounced or someone is having trouble. Granted, none of...

Nov 2022
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Director

Relationship

I am not so frustrated that I would be willing to leave. One of the reasons is the vendor's customer...

Nov 2022
||
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Director

ROI / Cost

HRS has a good discount structure, but it seems like a lot to spend month in and month out. They...

Nov 2022
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(0)
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Director

Implementation and Training

There is no ongoing training. The vendor has PDF files, but they are big and bulky. It would be...

Nov 2022
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Director

Other Observations & Comments

We get the vital signs and any notes that we write over into our EMR, but the patients' answers to...

Nov 2022
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(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We did a formal RFP process, and Health Recovery Solutions stood out above everyone else from the...

Nov 2022
||
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Manager

Service and Support

The vendor's team has been great. They are very approachable, quick to respond, kind, and willing to...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

I love PatientConnect. Health Recovery Solutions has taken a lot of steps forward. They did a code...

Nov 2022
||
(0)
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Manager

Service and Support

The vendor could communicate a bit better about the timing of updates. Health Recovery Solutions...

Nov 2022
||
(0)
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Manager

Other Observations & Comments

We have been focused on getting all of our providers on board and getting everybody aware of the...

Nov 2022
||
(0)
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Manager

Service and Support

Health Recovery Solutions looks to do upgrades, but they are not swift about doing them. The vendor...

Nov 2022
||
(0)
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Manager

Other Observations & Comments

The training materials from the vendor could be better for all of the field staff and not just those...

Nov 2022
||
(0)
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Manager

ROI / Cost

For the money that we are putting into the product, the inventory management tool could be a whole...

Nov 2022
||
(0)
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Manager

Interfacing and Integration

The product's integration with our EMR is just not great. There is not a great flow of information....

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

Using PatientConnect is not hard. The product provides a bit of reporting that helps us deliver care....

Nov 2022
||
(0)
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Manager

Service and Support

A lot of times, Health Recovery Solutions’ support team does not resolve our issues.

Nov 2022
||
(0)
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Manager

Other Observations & Comments

My interactions with Health Recovery Solutions' executive team are good. That team has trouble...

Nov 2022
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(0)
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Manager

Interfacing and Integration

It would be helpful if PatientConnect could fully integrate with our EMR.

Nov 2022
||
(0)
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Manager

Relationship

We had a lot of help in the beginning from Health Recovery Solutions. Then our representatives got...

Nov 2022
||
(0)
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Manager

Implementation and Training

Our whole launch and go-live process with Health Recovery Solutions was a little clunky. During our...

Nov 2022
||
(0)
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Manager

Implementation and Training

We have not taken opportunities, but Health Recovery Solutions does offer training. The vendor sends...

Nov 2022
||
(0)
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Manager

Technology

Health Recovery Solutions has nice devices, and they all have Bluetooth capabilities. The vendor has...

Nov 2022
||
(0)
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Manager

Interfacing and Integration

There are some little glitches in the PatientConnect software that make it hard to sync when we...

Nov 2022
||
(0)
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Manager

Interfacing and Integration

PatientConnect does not integrate with our EMR. It has been manually double charging with our...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

PatientConnect is a little clunky and not exactly intuitive. The interface and how it looks could be...

Nov 2022
||
(0)
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Manager

Relationship

We have seen a lot responsiveness from our people at the vendor. But with whatever staffing issues...

Nov 2022
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CEO/President

Relationship

The vendor has gone through a huge restructure in the last few months, so they have had some...

Nov 2022
||
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CEO/President

Functionality and Upgrades

We have a lot of older patients, and none of them seem to have a problem with using the solution.

Nov 2022
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(0)
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CEO/President

Service and Support

Our implementation of the system was super great. We had our own customer service representative,...

Nov 2022
||
(0)
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Director

ROI / Cost

There is no reimbursement whatsoever from Health Recovery Solutions. The home health area cannot...

Nov 2022
||
(0)
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Director

Other Observations & Comments

Health Recovery Solutions is a good company that comes through for us.

Nov 2022
||
(0)
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CIO

Technology

The vendor sends over tablets with embedded cellular capabilities. The tablets have a bunch of...

Oct 2022
||
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VP/Other Executive

Relationship

The vendor's support used to not be that great. Over the summer months, the vendor probably had some...

Oct 2022
||
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We met with a number of other vendors, and Health Recovery Solutions' product was really aligned...

Oct 2022
||
(0)
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Manager

Service and Support

Health Recovery Solutions doesn’t promise things, but they do frequently say that they will look...

Oct 2022
||
(0)
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Manager

Implementation and Training

The vendor provides some training and guidance, but it is pretty generic, so we have to make it more...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Anytime we onboard something new or upgrade something in the product, there are challenges that come...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PatientConnect's implementation was great. The equipment has performed exactly as intended. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PatientConnect has one tool that works with a type of scope, and we have had some technical issues...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Interoperability is challenging at times because the product is geared for a specific function and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has been really focused on onboarding a lot of new remote patient monitoring clients, so...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Health Recovery Solutions has quite a bit of staff turnover in their support roles. The staff that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor is good at communicating with us about things. If we have gaps in our program or anything...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor's technical support is one of the really nice things we like. It is 24/7. The vendor is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

The PatientDirect+ program is where the vendor sends equipment to patients, and so far, that program...

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost

If a battery cover falls off of a pulse oximeter, the vendor charges us a small amount, but those...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I know the development process takes a while, but the vendor has a couple of new wearable devices...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The virtual call piece within the platform has never worked right and still does not work. That is a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Health Recovery Solutions has not been able to deliver and remedy their video call piece. The video...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Health Recovery Solutions’ primary focus is to monetize things; they have a very young leadership...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The telehealth system within the product is a little amateur. Health Recovery Solutions is a young...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our clinicians were fairly resistant to using the telehealth solution. That piece required patients...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Health Recovery Solutions’ support is mainly through the web; the vendor offers 24/7 support. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Healthcare Recovery Solutions’ support desk team has been pretty darn strong. The team has always...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Health Recovery Solutions is a small company. It is pretty easy to access their executive team...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Health Recovery Solutions has definitely delivered on their promises. Their technology meets our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Health Recovery Solutions is very solid. They are a small company, so we have the ability to call...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The whole point of PatientConnect is to keep people that have a chronic illnesses healthy, and it...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

PatientConnect has a lower cost than other platforms, so if we keep a patient out of the hospital...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

One of my wish-list items is for Health Recovery Solutions to create a seamless integration that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

On a high level, Health Recovery Solutions keeps their promises. We have been able to find...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We like PatientConnect’s integration with our systems. That is a big benefit. Otherwise, there are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

On the product side, I would like to see more integrations with PatientConnect’s peripheral kit,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The ease of use for the patient is the product's number-one major strength. Health Recovery...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We use patient direct shipping in home health, and we want to use the product to have a more visible...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would buy the system again, but the vendor's recent decision to switch telehealth platforms has...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system stands out because the patient care plan, patient education, and survey questions are...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The Health Recovery Solutions support team is wonderful. As soon as we submit a support ticket or...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Health Recovery Solutions is always trying to improve their platform or let us know of plans to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The only recommendation I would have for the vendor would be consistency between their...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, PatientConnect is a very good product that functions well. The software transmits data well...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been generally very pleased with Health Recovery Solutions. The PatientConnect platform has...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Anything I do on the software side of PatientConnect flows into our medical records so that we don't...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

A lot of folks think that PatientConnect is going to be difficult to use, and we have to talk them...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor’s marketing team has helped with our adoption of the product. The marketing team created...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have had problems with getting the PatientConnect device to patients' homes. The delivery takes a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Health Recovery Solutions is proactive. They let us know ahead of time about updates, and they give...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Health Recovery Solutions is great at driving tangible outcomes. They work really hard to make sure...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We went with Health Recovery Solutions because they had a more up-to-date system than our previous...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

PatientConnect is easy to use. It has a user-friendly interface, and it doesn't take much training...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Health Recovery Solutions has great customer service. Their responsiveness is good, and they always...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We started using PatientConnect because of COVID-19. Our patients can receive their product, heart...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We felt that Health Recovery Solutions was an end-to-end vendor that would complement our clinical...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Based on our understanding by the time the product was implemented, I would say the product...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

Based on what we expected when we signed the contract, I would rate PatientConnect low. There were...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

Remote patient monitoring solutions are important to organizations and even more important to those...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We would buy the system again because the vendor is good at keeping their commitments. They don't...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Health Recovery Solutions is awesome. They have done a tremendous job of helping us with our integration....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is slow in developing new functionalities or changing functionalities in their platform,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

We appreciate the work that the vendor has done from a logistics standpoint. We use remote patient...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I like the ease of use for patients. There are a limited number of steps for patients, so things are...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

I like the support we get from the company. Whenever we call them with problems, they answer...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Health Recovery Solutions is very good about updating us on things and fixing any issues. Whenever...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The product's use is growing, and we are continuing to grow. The system really benefits our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

An outcome of the product is that patients are staying home and aren't going back to the hospitals...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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