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HRS Remote Patient Monitoring Platform
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KLAS Research & Sales Director - Schafer Jackson
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Schafer Jackson

Research & Sales Director

schafer.jackson@klasresearch.com

 
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User Commentary

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Director

I would like more AI and more automation in terms of robust back-end AI. That way, if a patient's...

Sep 2021
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Director

The quality of hardware and the application's front and back ends are excellent. However, we need...

Sep 2021
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Director

One of the great things the vendor does is that they regularly push out a patient satisfaction...

Sep 2021
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Director

Some reporting that would be helpful would be to have some way to track the frequency of...

Sep 2021
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Director

I would like the RPM system to be fully integrated into our EMR. Currently, some of the data flows,...

Sep 2021
||
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Director

Everyone in the vendor organization is readily accessible and willing to help with any issue.

Sep 2021
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Director

We have had a very positive experience with Health Recovery Solutions. They have been really easy to...

Aug 2021
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Director

I like that PatientConnect is fairly user friendly and takes minimal setup. We can embed custom...

Aug 2021
||
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Director

The font on the product is a good size for our patient population. It is easy for our patients to...

Aug 2021
||
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Director

We are having a learning curve with integration and interoperability. When a patient goes on hold...

Aug 2021
||
(0)
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Nurse

My nurses’ frustration with CareConnect comes in waves. Sometimes the whole system can be down. We...

Aug 2021
||
(0)
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Nurse

Our biggest problem with PatientConnect is that its devices become obsolete. My CEO doesn't like the...

Aug 2021
||
(0)
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Nurse

The solution's devices become more obsolete every year. I wish that the vendor would come up with a...

Aug 2021
||
(0)
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Nurse

The solution's overall product quality could be better. I would be interested in different...

Aug 2021
||
(0)
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Nurse

I wish that the vendor would attach their pulse oximeter's to tablets. One pulse oximeter costs...

Aug 2021
||
(0)
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Nurse

We have always loved the vendor's executives. They have changed over time, but they are very nice....

Aug 2021
||
(0)
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Director

CareConnect had a lot of uses for us. We kept falls low and hospitalizations at a very minimum...

Aug 2021
||
(0)
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Director

CareConnect is so versatile and easy to set up. We had patients who should have been on hospice but...

Aug 2021
||
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Director

I would love to see in-person user conferences because we get to network with so many individuals...

Aug 2021
||
(0)
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Nurse

Health Recovery Solutions is always willing to help. They are always available for calls and...

Aug 2021
||
(0)
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Nurse

I know that Health Recovery Solutions' support people are always available. It is not that they can...

Aug 2021
||
(0)
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Analyst/Coordinator

We selected Health Recovery Solutions because their product was really easy to use and we liked the...

Aug 2021
||
(0)
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Director

Health Recovery Solutions has been pretty generous. When we need something, we are not...

Aug 2021
||
(0)
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Director

CareConnect is a flexible product. We use it in all kinds of settings. For example, if somebody...

Aug 2021
||
(0)
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Analyst/Coordinator

I have mixed feelings about how well the product is integrating. It is interfaced with one vendor's...

Aug 2021
||
(0)
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Analyst/Coordinator

I would recommend this vendor because their responsiveness to customer needs is excellent. The...

Aug 2021
||
(0)
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Analyst/Coordinator

The units are very easy to use. We haven’t had any difficulties with our Bluetooth peripherals....

Aug 2021
||
(0)
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Analyst/Coordinator

The vendor has a solid price point, and we can negotiate well. Their pricing has been fair.

Aug 2021
||
(0)
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Analyst/Coordinator

We are hoping for some advancements sooner rather than later, and the vendor takes our requests...

Aug 2021
||
(0)
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Analyst/Coordinator

We need to have solutions for patients who don’t have tablets. Patients don’t always have phones or...

Aug 2021
||
(0)
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Analyst/Coordinator

I communicate with the vendor a fair amount. If we need to reach the vendor’s executives, they are available....

Aug 2021
||
(0)
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Analyst/Coordinator

We are having some new developments with the vendor, and I trust that we will maintain a high level...

Aug 2021
||
(0)
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Nurse

There are a few issues that Health Recovery Solutions is aware of and working on. They are...

Apr 2021
||
(0)
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Nurse

We would like the vendor to give us a wrist cuff to make remote patient monitoring work better. It...

Apr 2021
||
(0)
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Nurse

Our representative contacts us quite a bit, and that is really good. The vendor's executive...

Apr 2021
||
(0)
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Nurse

I have talked to a few people who have been looking into systems like CareConnect, and I have...

Apr 2021
||
(0)
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Nurse

We had the older, bulkier units, and now we are upgrading to the thinner, nicer tablets. The new...

Apr 2021
||
(0)
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Director

Generally speaking, we have been very satisfied with the product. We have had a good collaboration....

Apr 2021
||
(0)
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Analyst/Coordinator

I would recommend the vendor. What their product does and what it has to offer are fantastic. The...

Apr 2021
||
(0)
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Analyst/Coordinator

In terms of the partnership, Health Recovery Solutions is wonderful. They want our patient outcomes...

Apr 2021
||
(0)
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Analyst/Coordinator

I see Health Recovery Solutions as being a long-term vendor. However, the thought has crossed my...

Apr 2021
||
(0)
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Analyst/Coordinator

Health Recovery Solutions has been willing to help us find solutions. The vendor is always willing...

Apr 2021
||
(0)
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Analyst/Coordinator

The only things that the vendor doesn't charge for are small chargers, extension cords, and blocks....

Apr 2021
||
(0)
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Analyst/Coordinator

We have been having a lot of difficulty with the equipment in terms of connectivity and the tablets...

Apr 2021
||
(0)
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Manager

There has been so much emerging growth within the industry this year because of COVID-19 in terms of...

Apr 2021
||
(0)
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Manager

Health Recovery Solutions is doing a great job. They are a people business for sure. My interactions...

Apr 2021
||
(0)
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Manager

We are in an emerging field, and there is a human element with patients understanding how technology...

Apr 2021
||
(0)
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Manager

I feel that Health Recovery Solutions is doing the best they can. They should continue to take...

Apr 2021
||
(0)
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Manager

The system just needs some of the kinks worked out, but it is very easy to use. I would tell others...

Mar 2021
||
(0)
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Manager

Lately, we have had some glitches with the system. For example, I take something and set it up, and...

Mar 2021
||
(0)
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Manager

Most of the time, the integration and the interoperability of the system are good. There have been a...

Mar 2021
||
(0)
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Manager

We have been able to reach out to anyone at just about any point in time to get feedback. The vendor...

Mar 2021
||
(0)
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Director

I don't think any of the vendors we work with are very mature in their training capabilities as they...

Feb 2021
||
(0)
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Director

The system works. It does a couple of things that allow us to easily define our ROI. The vendor...

Feb 2021
||
(0)
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Director

CareConnect is the vendor's all-in-one model. It is a great solution for the subacute hostess charge...

Feb 2021
||
(0)
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Director

The vendor has been great. There is a button on the tablets that patients can press any time they...

Feb 2021
||
(0)
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Director

The vendor really does present themselves as more of a partner than a vendor. When we were reviewing...

Feb 2021
||
(0)
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Director

I can call an executive right now and talk to him or her. That is the nature of smaller companies....

Nov 2020
||
(0)
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Director

The solution's patient satisfaction scores are off the charts. The patients really like the...

Nov 2020
||
(0)
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Director

I don't know that Health Recovery Solutions did anything really specific for COVID-19. They were...

Nov 2020
||
(0)
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Director

The platform is our remote patient monitoring project. We have very limited use. We only have a...

Nov 2020
||
(0)
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Director

We haven't done any quantitative work. We have done more qualitative analysis at this point. We want...

Nov 2020
||
(0)
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Director

The heart-failure-improvement program has been around for a while, and the vendor does a great job....

Nov 2020
||
(0)
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Director

The other day, I asked the vendor why they weren't doing video visits, and they said they hadn't...

Nov 2020
||
(0)
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Director

The vendor did a great job leading the implementation and guiding us through it. They do a really...

Nov 2020
||
(0)
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Director

Health Recovery Solutions actually calls us and routinely asks what features they don't have that we...

Nov 2020
||
(0)
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Director

The vendor keeps us happy. I would recommend them highly.

Oct 2020
||
(0)
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Manager

When COVID-19 started and Health Recovery Solutions' volume began to increase, their technical...

Oct 2020
||
(0)
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Manager

CareConnect is part of our long-term plans. Health Recovery Solutions has really great staff...

Oct 2020
||
(0)
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Manager

We usually reach out to Health Recovery Solutions when we need training. We have been with the...

Oct 2020
||
(0)
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Director

We provide our own internal ongoing training; we don't really use Health Recovery Solutions for...

Oct 2020
||
(0)
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Director

PatientConnect works beautifully for us. I can't think of one thing that the system was promoted to...

Oct 2020
||
(0)
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Director

The overall product quality is great. I haven't seen anything better out on the market, and there is...

Oct 2020
||
(0)
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Director

PatientConnect is very easy to use. One reason that we selected PatientConnect was to take care of...

Oct 2020
||
(0)
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Director

After the COVID-19 pandemic hit, Health Recovery Solutions was very proactive about getting care...

Oct 2020
||
(0)
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Director

We have known the vendor's executive team since our company's inception with the product. The...

Oct 2020
||
(0)
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Director

PatientConnect helps us drive our outcomes. That is the whole point of the system. The data, the...

Oct 2020
||
(0)
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Director

We wouldn't know how to operate without PatientConnect. We definitely think that it is worth the...

Oct 2020
||
(0)
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Director

I felt very supported by Health Recovery Solutions during the COVID-19 crisis. Their clinical team...

Oct 2020
||
(0)
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CEO/President

Our goal is to avoid rehospitalizations with the CareConnect technology. We have been able to...

Sep 2020
||
(0)
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CEO/President

I have regular interactions with my assigned customer service representative. That person is very...

Sep 2020
||
(0)
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CEO/President

A little while ago, we were due for an upgrade, and we had to work through Health Recovery...

Sep 2020
||
(0)
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CEO/President

We assigned our telehealth program to an existing employee who had minimal interactions with the...

Sep 2020
||
(0)
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CEO/President

I wasn't here during the contracting process with Health Recovery Solutions, but my understanding is...

Sep 2020
||
(0)
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CEO/President

We have primarily old individuals utilizing CareConnect. The tablet in the home is very well...

Sep 2020
||
(0)
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CEO/President

When my coordinator started the endeavor with CareConnect, our coordinator wasn't the strongest...

Sep 2020
||
(0)
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CEO/President

I receive emails with updates related to CareConnect from Health Recovery Solutions' executives. I...

Sep 2020
||
(0)
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CEO/President

CareConnect is able to cross-reference with our third-party data repository so that telehealth can...

Sep 2020
||
(0)
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CEO/President

Health Recovery Solutions is a very solid partner. I would call them a partner rather than a vendor....

Sep 2020
||
(0)
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VP/Other Executive

The vendor has kept their promises. Sometimes things happen in the technology space that are outside...

Sep 2020
||
(0)
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VP/Other Executive

The vendor absolutely avoids charging for every little thing. We have had some technical hurdles,...

Sep 2020
||
(0)
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VP/Other Executive

Even though we have had to face technical hurdles, right now I can earnestly say that the product is...

Sep 2020
||
(0)
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VP/Other Executive

There are technical bugs in certain bits of functionality for back-end monitoring, filtering, and...

Sep 2020
||
(0)
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VP/Other Executive

Because of COVID-19, the vendor's book of business has increased substantially. Their existing...

Sep 2020
||
(0)
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VP/Other Executive

My satisfaction could go up in a few weeks if all the fixes that are supposed to be put in place are...

Sep 2020
||
(0)
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VP/Other Executive

There are only a few vendors that I am aware of that offer both automated patient outreach and...

Sep 2020
||
(0)
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VP/Other Executive

The vendor has been Johnny-on-the-spot every time we have run into an issue or have had bugs. We...

Sep 2020
||
(0)
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VP/Other Executive

We have worked with the vendor on service proactivity and trying to anticipate what could happen...

Sep 2020
||
(0)
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VP/Other Executive

One of the vendor executives is very involved with us. As the company has expanded, we have had a...

Sep 2020
||
(0)
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VP/Other Executive

The value proposition is very high. If we hadn’t gotten any breaks in pricing from the vendor...

Sep 2020
||
(0)
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VP/Other Executive

We have experienced issues, but we have worked through resolutions together with the vendor. With...

Sep 2020
||
(0)
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VP/Other Executive

I don’t know what a vendor would have to do to get a perfect score from me, but in my mind, there is...

Sep 2020
||
(0)
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VP/Other Executive

I hope my satisfaction increases in a year. If the vendor can get past all the technical hurdles and...

Sep 2020
||
(0)
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VP/Other Executive

The vendor has been great, and we have really enjoyed the relationship we have built so far. We...

Sep 2020
||
(0)
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