HRS Remote Patient Monitoring Platform Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 6:41:59 PM and Model.EvProductId = 195070

Commentary Summary

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User Commentary

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Manager

Relationship

The vendor had some difficulties this year because of expansive growth due to COVID-19. It wouldn’t...

Sep 2020
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Manager

Lessons Learned

The vendor needs to be a little more proactive in presenting problems that they have had in the...

Sep 2020
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Director

Functionality and Upgrades

If I were making the decision, I wouldn't buy the product again. It does work the way the vendor...

Sep 2020
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Director

Service and Support

I guess that Health Recovery Solutions keeps their promises. I can't think of anything specific that...

Sep 2020
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Director

Service and Support

The vendor executives are very involved, but I don't think that is a good thing. If everything was...

Sep 2020
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Director

Functionality and Upgrades

I like that the dashboard is fairly easy to navigate and pretty intuitive.

Sep 2020
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Director

Functionality and Upgrades

I really like Health Recovery Solutions. They are really nice people. But they blew up a lot faster...

Sep 2020
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Nurse

Future Outlook

The system had glitches, especially when COVID-19 hit. We had an awful lot of problems with the...

Sep 2020
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Nurse

Technology

Ever since we got a new batch of units, CareConnect seems to have more connection issues. We seem to...

Sep 2020
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Nurse

Future Outlook

I haven’t personally looked at other options, but CareConnect is good. I don’t have any problems...

Sep 2020
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Nurse

ROI / Cost (care and feeding)

We have to pay for every part, so if something goes missing, we will get charged for it. There is no...

Sep 2020
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Nurse

Functionality and Upgrades

The system sometimes has very poor video connection and poor quality. I know the vendor is working...

Sep 2020
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Nurse

Functionality and Upgrades

For the most part, the patients seem to really like CareConnect. Some patients get irritated by...

Sep 2020
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Nurse

ROI / Cost (care and feeding)

If we are looking at the outcome of reducing readmissions, then the system assists with that. The...

Sep 2020
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Nurse

Service and Support

The support is great. I can’t complain about the support we get. The vendor is pretty good about...

Sep 2020
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Nurse

ROI / Cost (care and feeding)

The vendor is good at helping us drive outcomes. They do a good job of delivering new technology....

Sep 2020
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Nurse

Relationship

I am pretty involved with the vendor's executives. I would have to give the vendor the highest score...

Sep 2020
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Nurse

Functionality and Upgrades

Some of our COVID-19 patients had the mobile app where they could report their temperatures and...

Sep 2020
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Nurse

Service and Support

Our experience with Health Recovery Solutions has been fine. There have been a couple of times when...

Sep 2020
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Nurse

Functionality and Upgrades

I would rate the product a little low in terms of working as promoted because of recent issues we...

Sep 2020
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Nurse

ROI / Cost (care and feeding)

When it comes to receiving our money’s worth, some of the vendor's products are expensive, but I...

Sep 2020
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Nurse

Functionality and Upgrades

Overall, we are very, very happy with Health Recovery Solutions. Their equipment is some of the...

Sep 2020
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Nurse

Implementation and Training

We are very satisfied with the implementation services and the training from Health Recovery...

Sep 2020
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Nurse

Service and Support

We are very pleased with Health Recovery Solutions. There is nothing bad we can say about the...

Sep 2020
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VP/Other Executive

Implementation and Training

We haven't needed ongoing training. The implementation went so well that we haven't needed ongoing training....

Aug 2020
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VP/Other Executive

Interfacing and Integration

The system was automatically interfaced. Health Recovery Solutions built the interfaces, and the...

Aug 2020
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VP/Other Executive

Service and Support

Health Recovery Solutions' executives regularly keep in touch with us. We have calls with them,...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The reporting system is not the greatest. There is probably an adjustment that we haven’t toyed with...

Aug 2020
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Analyst/Coordinator

Service and Support

Health Recovery Solutions’ support has been good during COVID-19. Ther was a lot of downtime when...

Aug 2020
 Helpful

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Analyst/Coordinator

Future Outlook

I believe CareConnect is part of our long-term plans. I don’t think we are going anywhere. I know...

Aug 2020
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Analyst/Coordinator

Relationship

Health Recovery Solutions keeps their promises. They seem to try. If we want something changed in...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The top things I like about CareConnect are the usability and the ease of use. I also like the...

Aug 2020
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Manager

Service and Support

I would buy CareConnect again, but with a caveat. The product has had a lot of technical issues that...

Jul 2020
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Manager

Service and Support

The vendor has kept their promises. They are totally transparent. They sometimes tell me that...

Jul 2020
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Manager

Service and Support

In the past, the vendor has avoided charging us for every little thing. I think they got an investor...

Jul 2020
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Manager

Implementation and Training

If I reached out and asked for some training, the vendor would give me some. Other than that, I just...

Jul 2020
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Manager

Functionality and Upgrades

Until I know that the vendor is going to fix their technical difficulties, I don’t know whether I...

Jul 2020
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Manager

Service and Support

I work pretty much directly with one of the vendor’s higher-ups. The customer service is great. The...

Jul 2020
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Nurse

Service and Support

I interact with Health Recovery Solutions quite often in regards to the functionality of the unit....

Jul 2020
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Nurse

Interfacing and Integration

CareConnect has had a lot of technical issues, and that obviously comes right down to me and my...

Jul 2020
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Nurse

Implementation and Training

I was absolutely a part of the implementation of CareConnect, and Health Recovery Solutions'...

Jul 2020
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Nurse

Implementation and Training

Health Recovery Solutions has come out with some new reporting systems, and I personally don’t think...

Jul 2020
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Nurse

Future Outlook

I hope Health Recovery Solutions can figure out how to resolve the issues we are having. They are a...

Jul 2020
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Nurse

Service and Support

Health Recovery Solutions' support responds quickly, but the ultimate action that needs to be done...

Jul 2020
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Analyst/Coordinator

Technology

I want things to work the way they should. I loved the system, but since we had the influx, it...

Jul 2020
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Analyst/Coordinator

Service and Support

Health Recovery Solutions is slow to keep their promises. We have been waiting for over a year for...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have had a lot of issues with different things, such as alerts not being correct. There are some...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When we aren't having issues, the system is great. What I like about it is that it is a pretty...

Jul 2020
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Nurse

Technology

There isn’t really anything else that I would immediately add to the software, but it isn’t quite...

Jul 2020
 Helpful

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Nurse

Interfacing and Integration

We are trying to build integration between our EMR and CareConnect, and that interoperability is in...

Jul 2020
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Nurse

Functionality and Upgrades

The troubleshooting pieces on CareConnect are sometimes a little more difficult for our field staff....

Jul 2020
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Nurse

Service and Support

The support team is available, but the frontline people are usually there for easy fixes. But I know...

Jul 2020
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Nurse

Future Outlook

I am optimistic that my satisfaction will be much higher in a year. The vendor has made a lot of...

Jul 2020
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CEO/President

Service and Support

The vendor's support is extremely good, and the executive is all about driving outcomes for us.

Jul 2020
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CEO/President

Relationship

I am not changing from this solution to anything else. I would keep PatientConnect if I had to make...

Jul 2020
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CEO/President

Other Observations & Comments

In the spring, the vendor had some real challenges with connectivity because the vendor grew so...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

The system is web based. I would assume that we are on the most up-to-date version. I don’t know...

Jul 2020
 Helpful

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Manager

Implementation and Training

The vendor is an excellent partner. Our implementation services were amazing. Typically, rollouts...

Jul 2020
 Helpful

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Manager

Implementation and Training

I would rate the vendor highly for the effectiveness of the initial training. We had a few training...

Jul 2020
 Helpful

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Manager

Relationship

I really don’t think we were promised any functionality that we don’t have. We have had some issues...

Jul 2020
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Manager

Future Outlook

We are working on integration right now, but we haven’t finalized it yet. Our resources didn’t have...

Jul 2020
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Manager

Relationship

The vendor definitely meets our needs when it comes to delivering new technology. The ongoing...

Jul 2020
 Helpful

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Manager

Future Outlook

We have seen some good outcomes already, and the system has only been implemented for a few months....

Jul 2020
 Helpful

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Nurse

Service and Support

The majority of our experiences with the vendor have been positive. The issues we have had have...

Mar 2020
 Helpful

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Nurse

Relationship

The vendor does a pretty good job. I talk on the phone regularly with the person assigned to our...

Mar 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We have sent equipment back to be fixed, and we...

Mar 2020
 Helpful

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Nurse

Functionality and Upgrades

I give the vendor a high rating for the overall quality of their product. We love the equipment and...

Mar 2020
 Helpful

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Nurse

Service and Support

The vendor has done a good job with their ongoing support. We never have issues with that. Whenever...

Mar 2020
 Helpful

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Nurse

Relationship

I don’t talk to the founder very often, but I talk to the other executives. I give the vendor a good...

Mar 2020
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Nurse

Relationship

We have a really good relationship with the vendor, and they have done well with helping us develop...

Mar 2020
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Nurse

Service and Support

The vendor does very well with driving tangible outcomes. The vendor gives me reports often, so that...

Mar 2020
 Helpful

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Nurse

Other Observations & Comments

I don’t really know what the vendor is working on for new technology. They are good about keeping us...

Mar 2020
 Helpful

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Nurse

Functionality and Upgrades

When we do video conferencing, sometimes we have trouble connecting with the patients. That is why I...

Mar 2020
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Nurse

Other Observations & Comments

We are trained on the monitor, and I don’t really know what else we could be trained on. If the...

Mar 2020
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Analyst/Coordinator

Technology

I really like that we are able to use FaceTime for our video conferences. We recently purchased more...

Jan 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn’t charge for every little thing. There are some things that they don’t charge for.

Jan 2020
 Helpful

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Analyst/Coordinator

Relationship

We are very happy with the vendor; they meet our needs. They are very supportive. When I call with...

Jan 2020
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Director

Relationship

Health Recovery Solutions is a newer company, so we have to take the good with the bad. The vendor...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

Health Recovery Solutions’ hardware is not proprietary; their software is their proprietary piece,...

Oct 2019
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

One of the reasons we chose Health Recovery Solutions was their educational component; we really...

Oct 2019
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Director

Relationship

I have no complaints about Health Recovery Solutions keeping promises. I am always careful about...

Oct 2019
 Helpful

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Director

Implementation and Training

Health Recovery Solutions does a very good job of training, but the training is all virtual. The...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

Health Recovery Solutions’ software updates are dynamic and come through at night, but we do have to...

Oct 2019
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Director

Functionality and Upgrades

There are things that we have to do with the Health Recovery Solutions system; it does not read our...

Oct 2019
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Director

Relationship

There is some functionality that we have asked for, and Health Recovery Solutions is working on that...

Oct 2019
 Helpful

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Director

Relationship

Health Recovery Solutions’ executives are very responsive. They are not pushy, but they keep the...

Oct 2019
 Helpful

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Director

Technology

I like CareConnect’s ability to not only have Bluetooth-enabled peripherals but also to be able to...

Aug 2019