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HRS Remote Patient Monitoring Platform Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Manager

Product

PatientConnect has great data analytics, and one thing Health Recovery Solutions does that many...

Unrated
Dec 2025

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Manager

Product, Value

When we first launched the RPM program, we were getting dinged for a lot of CHF readmissions, and...

Unrated
Dec 2025

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Manager

Product

PatientConnect has really great data analytics. In the last year or two, the vendor upgraded their...

Unrated
Dec 2025

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Manager

Relationship

Our new direct representative used to work the support desk, so that has been an improvement this...

Unrated
Dec 2025

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Manager

Loyalty

Health Recovery Solutions is looking to the future. They are working on lower-cost options, like a...

Unrated
Dec 2025

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Manager

Relationship, Product

We had an outage with PatientConnect because we were not informed in a timely way about an upcoming...

Unrated
Dec 2025

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Manager

Loyalty, Product

We have made suggestions to improve a couple of features within the platform. Of course, that is not...

Unrated
Nov 2025

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Manager

Relationship, Product

It would be great if we could integrate PatientConnect with one of our other systems. We have given...

Unrated
Nov 2025

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VP/Other Executive

Loyalty, Relationship, Product

Health Recovery Solutions hasn't continued to innovate, and in terms of health systems today, things...

Unrated
Nov 2025

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CMIO

Product

I have a very keen interest in privacy, especially around adolescents, so making sure that proxy...

Unrated
Oct 2025

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Physician

Relationship

We have been with Health Recovery Solutions for several years now. And over the years, I feel like...

Unrated
Oct 2025

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Physician

Operations

Health Recovery Solutions doesn't do any training for us. They keep us updated when they have an...

Unrated
Oct 2025

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Physician

Relationship

The vendor keeps most of their promises. There is stuff with the enhancements of the software or...

Unrated
Oct 2025

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Physician

Product

The technology, like the dashboard, could be updated. But overall, I'm satisfied with the...

Unrated
Oct 2025

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Director

Culture, Product

Health Recovery Solutions has promoted the system's ease of use and service. Everything they have...

Unrated
Aug 2025

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Director

Value

My organization has seen a lot of benefits from PatientConnect. We have seen a consistent reduction...

Unrated
Aug 2025

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Director

Loyalty, Relationship

I would buy PatientConnect again. The vendor has been a really good partner. There are tons of...

Unrated
Aug 2025

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Director

Relationship, Product

Health Recovery Solutions created a SharePoint site where they download data that we have the...

Unrated
Aug 2025

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Director

Operations

Health Recovery Solutions' implementation services were very spot on. I have never had any issues...

Unrated
Aug 2025

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Director

Product

I haven't heard about any dissatisfaction from my team with the quality and effectiveness of the...

Unrated
Aug 2025

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Director

Relationship

We don't always receive information from the vendor in a very timely manner. When we meet with our...

Unrated
Aug 2025

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Director

Product

PatientConnect is self-explanatory. Its interface is pretty basic, easy to understand, and easy to...

Unrated
Aug 2025

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Director

Value

If we were purchasing PatientConnect today, we would make some slightly different decisions about...

Unrated
Aug 2025

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Director

Relationship

I was recently assigned to a new client success manager, and that person has been great. They have...

Unrated
Aug 2025

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Director

Relationship, Product

I can't think of anything that could be improved in the system. Usually, when things come up, we...

Unrated
Aug 2025

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Director

Loyalty, Relationship

I hope that PatientConnect is part of our long-term plans. The vendor has been very reliable. They...

Unrated
Aug 2025

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