HRS Remote Patient Monitoring Platform
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Manager

Health Recovery Solutions is great. They have been gradually improving. There was a period of...

Dec 2021
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Analyst/Coordinator

PatientConnect’s mobile app seems to work well. One issue is that patients don’t always have...

Dec 2021
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Director

We would like the vendor to improve the process of ordering the equipment through their site. The...

Dec 2021
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Director

We have thought of very few things that the vendor hasn't already put in their product. We would...

Dec 2021
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Director

We have been trying to roll out a certain platform with the vendor. We signed the contract a long...

Dec 2021
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Director

The solution, service, and support are all going well. The creator of the product was very...

Dec 2021
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Manager

PatientConnect is great for remote patient monitoring, but it needs additional peripheral options....

Dec 2021
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Manager

The triage with the RNs from Lacuna Health and the general transmission of vitals are working well.

Dec 2021
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Manager

Sometimes, there is confusion with the providers with refusing telehealth orders or misconstruing...

Dec 2021
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Director

Our client success manager is absolutely outstanding and proactive, and they keep us updated. That...

Dec 2021
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Director

The overall customer service is outstanding. The tech support is very easy for the patients to use....

Dec 2021
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Director

Health Recovery Solutions is very proactive about identifying grants that are available to support...

Dec 2021
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Director

Health Recovery Solutions has been very good about customizing their product for us. I work with my...

Dec 2021
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Director

The PatientConnect provider portal could be a little cleaner looking for clinicians. It is a good...

Dec 2021
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Manager

We don't have the ability to schedule virtual visits in advance and invite all participants through...

Dec 2021
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Manager

Health Recovery Solutions has been very easy to work with in terms of meeting us where we are...

Dec 2021
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Manager

We are in the process of becoming more integrated. Health Recovery Solutions is certainly very...

Dec 2021
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Manager

Some of Health Recovery Solutions' ability to drive tangible outcomes is actually out of their...

Dec 2021
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Manager

Receiving our money’s worth with Health Recovery Solutions goes back to knowing how we are going to...

Dec 2021
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Analyst/Coordinator

Health Recovery Solutions truly tries to keep all their promises. We have an issue with the...

Dec 2021
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Analyst/Coordinator

I like the way the program is formatted. One of CareConnect's biggest strengths is the instant data...

Dec 2021
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Analyst/Coordinator

The logistics could be improved. The vendor seems to have a problem keeping track of their own...

Dec 2021
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Analyst/Coordinator

Health Recovery Solutions has the capability for medication data to flow into CareConnect, but that...

Dec 2021
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Director

Health Recovery Solutions' website is very user friendly. The screen layout on the tablet for...

Dec 2021
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Director

Because of COVID-19, I think the blood pressure cuffs should be disposable. In our current...

Dec 2021
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Director

Health Recovery Solutions is forward thinking and looks to see what customers may need. The vendor...

Dec 2021
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Director

I feel supported, but there is a delay in terms of Health Recovery Solutions notifying their...

Nov 2021
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CMIO

We are working on integrating CareConnect with our EMR. The integration is not currently complete...

Nov 2021
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CMIO

The system's ease of use could be better for both the patients and the home nurses.

Nov 2021
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CMIO

If we could get integration with the patient-generated data and the decision support rate, then we...

Nov 2021
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Nurse

We have a really good partnership with Health Recovery Solutions. They have a lot of resources and...

Nov 2021
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Nurse

Health Recovery Solutions does a good job of meeting their own promises, but they struggle to meet...

Nov 2021
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Nurse

It would be nice if Health Recovery Solutions provided more ability to customize or individualize...

Nov 2021
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Nurse

Health Recovery Solutions needs a more robust QA process for updating or pushing things live. When...

Nov 2021
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Nurse

We don't really get training materials from Health Recovery Solutions. They provided some training...

Nov 2021
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Nurse

Health Recovery Solutions has tried to make significant improvements. We had a lot of issues last...

Nov 2021
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Nurse

We have basic functionality and integration with our EMR, but there is more that could be done if...

Nov 2021
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Nurse

The education piece of the tablet would be really nice if we could customize the education more to...

Nov 2021
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Nurse

The customer service support is pretty good. Our client success manager touches base with us...

Nov 2021
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Manager

One area in the system that could be improved is its patient list. That list should load faster....

Nov 2021
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Manager

Sometimes, the system's reporting is a bit lacking. There are certain reports that we need the...

Nov 2021
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Manager

The vendor's support staff members tend to handle things the same way. They tell us that the things...

Nov 2021
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Manager

The system is pretty easy to use. It is what we thought it would be.

Nov 2021
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Manager

The system's updates are often very rocky. The vendor reassures us that they have tested everything,...

Nov 2021
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Manager

The patient has to go to the app, open it, click on the blood pressure section, and then take their...

Nov 2021
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Analyst/Coordinator

The best thing about CareConnect is that it connects to Bluetooth. Our patients don't have to enter...

Nov 2021
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Analyst/Coordinator

We have been waiting on an integration for several years. The vendor has been promising us that...

Nov 2021
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Analyst/Coordinator

Health Recovery Solutions offers a lot of different training options. One of those options is a...

Nov 2021
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Analyst/Coordinator

We have had a few issues with video calls. CareConnect doesn't always connect to video calls that...

Nov 2021
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Manager

We used to do our own inventory management, and I feel like we did that well. Giving that up to a...

Nov 2021
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Manager

Health Recovery Solutions doesn’t avoid charging for every little thing; we do get charged for...

Nov 2021
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Manager

We have had some updates that haven't gone so well. But the vendor has assisted us through the...

Nov 2021
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Manager

One of the big things with PatientConnect was that it was integrated with our EHR. All of our...

Nov 2021
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Manager

Health Recovery Solutions is very timely with responding to our support tickets. Most of the time,...

Nov 2021
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Manager

PatientConnect is a very costly program. But I am biased and think it is worth the money because I...

Nov 2021
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Manager

Health Recovery Solutions was able to get us mobile with virtual visits super quickly when COVID-19...

Nov 2021
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VP/Other Executive

Health Recovery Solutions' product was all about vital monitoring and entry, and it was more mature...

Nov 2021
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VP/Other Executive

We recently found out that Health Recovery Solutions has some enhancements coming out to their...

Nov 2021
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VP/Other Executive

One of the key findings that we have seen with HRS is that the patients who are on the HRS system...

Nov 2021
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VP/Other Executive

Health Recovery Solutions was more developed in the clinical space than the other vendors we looked...

Nov 2021
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VP/Other Executive

Health Recovery Solutions has a great group of folks. They have had some challenges during the...

Nov 2021
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VP/Other Executive

No vendor is free from bugs or glitches, but the way HRS responds to those things makes all the...

Nov 2021
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VP/Other Executive

HRS takes care of all the inventory management and shipping for the devices. Essentially, our...

Nov 2021
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VP/Other Executive

The product provides us with a connection to patients. It is a platform by which our telehealth...

Nov 2021
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VP/Other Executive

In the past, HRS' solutions have come out with the Eko DUO digital stethoscope, which allows for...

Nov 2021
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VP/Other Executive

We had an incident in the past where everybody was unexpectedly logged out of the system. We had to...

Nov 2021
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Analyst/Coordinator

With CareConnect, we can see our patients without being in their homes every day. That allows us to...

Oct 2021
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Analyst/Coordinator

There are some things in the solution that aren't functioning the way that we want them to, like the...

Oct 2021
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Analyst/Coordinator

PatientConnect isn't part of our long-term plans because we aren't using the functionality that...

Oct 2021
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Director

The vendor has been very responsive when we have had technical issues. I don't have a lot of...

Oct 2021
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Director

Our organization has been geared toward working with small vendors that can help us be smarter and...

Oct 2021
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Director

We have received a lot of great reviews about the system, but they are more about the concept of...

Oct 2021
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Director

Our providers really like the product. We haven't integrated it with our medical record yet, so we...

Oct 2021
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Director

We selected Health Recovery Solutions because their platform had a lot of fantastic educational...

Oct 2021
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Nurse

Health Recovery Solutions provides everybody with a client success manager. I speak with our client...

Oct 2021
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Nurse

The biggest thing that I always praise Health Recovery Solutions for is their customer service. Even...

Oct 2021
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Nurse

Health Recovery Solutions continues to innovate, and they keep us up to date on new things that are...

Oct 2021
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Nurse

When we have sent back equipment, the vendor has not charged us to repair things.

Oct 2021
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Nurse

The platform doesn’t provide a feed into our current EMR. Our hospital system is switching to a...

Oct 2021
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Nurse

Every quarter, Health Recovery Solutions sends us reports of our readmissions, the number of new...

Oct 2021
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Nurse

On our end, every patient comes to our dashboard looking the same, whether they are on CareConnect...

Oct 2021
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Nurse

Sometimes, the biggest issue we have with PatientConnect is what I call our pause patients. When...

Oct 2021
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Nurse

We were starting to have some problems with the older PatientConnect tablets because they were a few...

Oct 2021
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Nurse

Patients use their own equipment for PatientConnect. PatientConnect is an app that can be downloaded...

Oct 2021
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Nurse

From a money perspective, the solution is cheaper than other solutions for our organization because...

Oct 2021
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Nurse

We have recommended the solution to others many times. We are pretty happy with everything about it.

Oct 2021
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Director

The product has no special problems. The system is good, and it works well. PatientConnect does what...

Sep 2021
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Director

Health Recovery Solutions' pricing could be more reasonable. They could have more consideration for...

Sep 2021
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Director

I would like more AI and more automation in terms of robust back-end AI. That way, if a patient's...

Sep 2021
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Director

The quality of hardware and the application's front and back ends are excellent. However, we need...

Sep 2021
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Director

One of the great things the vendor does is that they regularly push out a patient satisfaction...

Sep 2021
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Director

Some reporting that would be helpful would be to have some way to track the frequency of...

Sep 2021
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Director

I would like the RPM system to be fully integrated into our EMR. Currently, some of the data flows,...

Sep 2021
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Director

Everyone in the vendor organization is readily accessible and willing to help with any issue.

Sep 2021
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Director

We have had a very positive experience with Health Recovery Solutions. They have been really easy to...

Aug 2021
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Director

I like that PatientConnect is fairly user friendly and takes minimal setup. We can embed custom...

Aug 2021
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Director

The font on the product is a good size for our patient population. It is easy for our patients to...

Aug 2021
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Director

We are having a learning curve with integration and interoperability. When a patient goes on hold...

Aug 2021
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Nurse

My nurses’ frustration with CareConnect comes in waves. Sometimes the whole system can be down. We...

Aug 2021
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Nurse

Our biggest problem with PatientConnect is that its devices become obsolete. My CEO doesn't like the...

Aug 2021
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Nurse

The solution's devices become more obsolete every year. I wish that the vendor would come up with a...

Aug 2021
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Nurse

The solution's overall product quality could be better. I would be interested in different...

Aug 2021
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Nurse

I wish that the vendor would attach their pulse oximeter's to tablets. One pulse oximeter costs...

Aug 2021
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Nurse

We have always loved the vendor's executives. They have changed over time, but they are very nice....

Aug 2021
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Director

CareConnect had a lot of uses for us. We kept falls low and hospitalizations at a very minimum...

Aug 2021
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Director

CareConnect is so versatile and easy to set up. We had patients who should have been on hospice but...

Aug 2021
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Director

I would love to see in-person user conferences because we get to network with so many individuals...

Aug 2021
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Nurse

Health Recovery Solutions is always willing to help. They are always available for calls and...

Aug 2021
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Nurse

I know that Health Recovery Solutions' support people are always available. It is not that they can...

Aug 2021
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Analyst/Coordinator

We selected Health Recovery Solutions because their product was really easy to use and we liked the...

Aug 2021
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Director

Health Recovery Solutions has been pretty generous. When we need something, we are not...

Aug 2021
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Director

CareConnect is a flexible product. We use it in all kinds of settings. For example, if somebody...

Aug 2021
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Analyst/Coordinator

I have mixed feelings about how well the product is integrating. It is interfaced with one vendor's...

Aug 2021
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Analyst/Coordinator

I would recommend this vendor because their responsiveness to customer needs is excellent. The...

Aug 2021
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Analyst/Coordinator

The units are very easy to use. We haven’t had any difficulties with our Bluetooth peripherals....

Aug 2021
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Analyst/Coordinator

The vendor has a solid price point, and we can negotiate well. Their pricing has been fair.

Aug 2021
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Analyst/Coordinator

We are hoping for some advancements sooner rather than later, and the vendor takes our requests...

Aug 2021
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Analyst/Coordinator

We need to have solutions for patients who don’t have tablets. Patients don’t always have phones or...

Aug 2021
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Analyst/Coordinator

I communicate with the vendor a fair amount. If we need to reach the vendor’s executives, they are available....

Aug 2021
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Analyst/Coordinator

We are having some new developments with the vendor, and I trust that we will maintain a high level...

Aug 2021
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Nurse

There are a few issues that Health Recovery Solutions is aware of and working on. They are...

Apr 2021
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Nurse

We would like the vendor to give us a wrist cuff to make remote patient monitoring work better. It...

Apr 2021
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Nurse

Our representative contacts us quite a bit, and that is really good. The vendor's executive...

Apr 2021
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Nurse

I have talked to a few people who have been looking into systems like CareConnect, and I have...

Apr 2021
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Nurse

We had the older, bulkier units, and now we are upgrading to the thinner, nicer tablets. The new...

Apr 2021
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Director

Generally speaking, we have been very satisfied with the product. We have had a good collaboration....

Apr 2021
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Analyst/Coordinator

I would recommend the vendor. What their product does and what it has to offer are fantastic. The...

Apr 2021
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Analyst/Coordinator

In terms of the partnership, Health Recovery Solutions is wonderful. They want our patient outcomes...

Apr 2021
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Analyst/Coordinator

I see Health Recovery Solutions as being a long-term vendor. However, the thought has crossed my...

Apr 2021
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Analyst/Coordinator

Health Recovery Solutions has been willing to help us find solutions. The vendor is always willing...

Apr 2021
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Analyst/Coordinator

The only things that the vendor doesn't charge for are small chargers, extension cords, and blocks....

Apr 2021
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Analyst/Coordinator

We have been having a lot of difficulty with the equipment in terms of connectivity and the tablets...

Apr 2021
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Manager

There has been so much emerging growth within the industry this year because of COVID-19 in terms of...

Apr 2021
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Manager

Health Recovery Solutions is doing a great job. They are a people business for sure. My interactions...

Apr 2021
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Manager

We are in an emerging field, and there is a human element with patients understanding how technology...

Apr 2021
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Manager

I feel that Health Recovery Solutions is doing the best they can. They should continue to take...

Apr 2021
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Manager

The system just needs some of the kinks worked out, but it is very easy to use. I would tell others...

Mar 2021
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Manager

Lately, we have had some glitches with the system. For example, I take something and set it up, and...

Mar 2021
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Manager

Most of the time, the integration and the interoperability of the system are good. There have been a...

Mar 2021
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Manager

We have been able to reach out to anyone at just about any point in time to get feedback. The vendor...

Mar 2021
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Director

I don't think any of the vendors we work with are very mature in their training capabilities as they...

Feb 2021
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Director

The system works. It does a couple of things that allow us to easily define our ROI. The vendor...

Feb 2021
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Director

CareConnect is the vendor's all-in-one model. It is a great solution for the subacute hostess charge...

Feb 2021
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Director

The vendor has been great. There is a button on the tablets that patients can press any time they...

Feb 2021
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Director

The vendor really does present themselves as more of a partner than a vendor. When we were reviewing...

Feb 2021
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