HRS Remote Patient Monitoring Platform Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
PatientConnect has great data analytics, and one thing Health Recovery Solutions does that many...
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Product, Value
When we first launched the RPM program, we were getting dinged for a lot of CHF readmissions, and...
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Product
PatientConnect has really great data analytics. In the last year or two, the vendor upgraded their...
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Relationship
Our new direct representative used to work the support desk, so that has been an improvement this...
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Loyalty
Health Recovery Solutions is looking to the future. They are working on lower-cost options, like a...
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Relationship, Product
We had an outage with PatientConnect because we were not informed in a timely way about an upcoming...
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Loyalty, Product
We have made suggestions to improve a couple of features within the platform. Of course, that is not...
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Relationship, Product
It would be great if we could integrate PatientConnect with one of our other systems. We have given...
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Loyalty, Relationship, Product
Health Recovery Solutions hasn't continued to innovate, and in terms of health systems today, things...
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Product
I have a very keen interest in privacy, especially around adolescents, so making sure that proxy...
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Relationship
We have been with Health Recovery Solutions for several years now. And over the years, I feel like...
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Operations
Health Recovery Solutions doesn't do any training for us. They keep us updated when they have an...
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Relationship
The vendor keeps most of their promises. There is stuff with the enhancements of the software or...
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Product
The technology, like the dashboard, could be updated. But overall, I'm satisfied with the...
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Culture, Product
Health Recovery Solutions has promoted the system's ease of use and service. Everything they have...
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Value
My organization has seen a lot of benefits from PatientConnect. We have seen a consistent reduction...
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Loyalty, Relationship
I would buy PatientConnect again. The vendor has been a really good partner. There are tons of...
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Relationship, Product
Health Recovery Solutions created a SharePoint site where they download data that we have the...
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Operations
Health Recovery Solutions' implementation services were very spot on. I have never had any issues...
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Product
I haven't heard about any dissatisfaction from my team with the quality and effectiveness of the...
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Relationship
We don't always receive information from the vendor in a very timely manner. When we meet with our...
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Product
PatientConnect is self-explanatory. Its interface is pretty basic, easy to understand, and easy to...
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Value
If we were purchasing PatientConnect today, we would make some slightly different decisions about...
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Relationship
I was recently assigned to a new client success manager, and that person has been great. They have...
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Relationship, Product
I can't think of anything that could be improved in the system. Usually, when things come up, we...
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Loyalty, Relationship
I hope that PatientConnect is part of our long-term plans. The vendor has been very reliable. They...
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Loyalty
We are looking for an overall remote patient monitoring solution. I don't think it exists. If we do...
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Product
To improve my satisfaction with the data analytics and reporting, I would like better documentation...
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