HRS Remote Patient Monitoring Platform
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Future Outlook

We are not planning on changing at this point. We are going to stay with HRS because we have been...

Nov 2022
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Director

Other Observations & Comments

There are things I like about PatientConnect and there are things that I am not thrilled about. But...

Nov 2022
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Director

Functionality and Upgrades

PatientConnect is really easy for end users to use. The basic technology that we have really works...

Nov 2022
||
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Director

Technology

The vendor doesn't really have any new technology. The technology that they say is coming hasn't...

Nov 2022
||
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Director

Other Observations & Comments

The system measures blood pressure, oxygen saturation, weight scale, and temperature, but we don't...

Nov 2022
||
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Director

Technology

Every day, something needs to be rebooted or bounced or someone is having trouble. Granted, none of...

Nov 2022
||
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Director

Relationship

I am not so frustrated that I would be willing to leave. One of the reasons is the vendor's customer...

Nov 2022
||
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Director

ROI / Cost (care and feeding)

HRS has a good discount structure, but it seems like a lot to spend month in and month out. They...

Nov 2022
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Director

Implementation and Training

There is no ongoing training. The vendor has PDF files, but they are big and bulky. It would be...

Nov 2022
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Director

Other Observations & Comments

We get the vital signs and any notes that we write over into our EMR, but the patients' answers to...

Nov 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We did a formal RFP process, and Health Recovery Solutions stood out above everyone else from the...

Nov 2022
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Manager

Service and Support

The vendor's team has been great. They are very approachable, quick to respond, kind, and willing to...

Nov 2022
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Manager

Functionality and Upgrades

I love PatientConnect. Health Recovery Solutions has taken a lot of steps forward. They did a code...

Nov 2022
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Manager

Service and Support

The vendor could communicate a bit better about the timing of updates. Health Recovery Solutions...

Nov 2022
||
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Manager

Other Observations & Comments

We have been focused on getting all of our providers on board and getting everybody aware of the...

Nov 2022
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Manager

Service and Support

Health Recovery Solutions looks to do upgrades, but they are not swift about doing them. The vendor...

Nov 2022
||
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Manager

Other Observations & Comments

The training materials from the vendor could be better for all of the field staff and not just those...

Nov 2022
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Manager

ROI / Cost (care and feeding)

For the money that we are putting into the product, the inventory management tool could be a whole...

Nov 2022
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Manager

Interfacing and Integration

The product's integration with our EMR is just not great. There is not a great flow of information....

Nov 2022
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Manager

Functionality and Upgrades

Using PatientConnect is not hard. The product provides a bit of reporting that helps us deliver care....

Nov 2022
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Manager

Service and Support

A lot of times, Health Recovery Solutions’ support team does not resolve our issues.

Nov 2022
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Manager

Other Observations & Comments

My interactions with Health Recovery Solutions' executive team are good. That team has trouble...

Nov 2022
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Manager

Interfacing and Integration

It would be helpful if PatientConnect could fully integrate with our EMR.

Nov 2022
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Manager

Relationship

We had a lot of help in the beginning from Health Recovery Solutions. Then our representatives got...

Nov 2022
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Manager

Implementation and Training

Our whole launch and go-live process with Health Recovery Solutions was a little clunky. During our...

Nov 2022
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Manager

Implementation and Training

We have not taken opportunities, but Health Recovery Solutions does offer training. The vendor sends...

Nov 2022
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Manager

Technology

Health Recovery Solutions has nice devices, and they all have Bluetooth capabilities. The vendor has...

Nov 2022
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Manager

Interfacing and Integration

There are some little glitches in the PatientConnect software that make it hard to sync when we...

Nov 2022
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Manager

Interfacing and Integration

PatientConnect does not integrate with our EMR. It has been manually double charging with our...

Nov 2022
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Manager

Functionality and Upgrades

PatientConnect is a little clunky and not exactly intuitive. The interface and how it looks could be...

Nov 2022
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Manager

Relationship

We have seen a lot responsiveness from our people at the vendor. But with whatever staffing issues...

Nov 2022
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Manager

ROI / Cost (care and feeding)

PatientConnect is very proactive in alerting us about how patients' vitals are changing. One...

Nov 2022
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CEO/President

Relationship

The vendor has gone through a huge restructure in the last few months, so they have had some...

Nov 2022
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CEO/President

Functionality and Upgrades

We have a lot of older patients, and none of them seem to have a problem with using the solution.

Nov 2022
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CEO/President

Service and Support

Our implementation of the system was super great. We had our own customer service representative,...

Nov 2022
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Director

ROI / Cost (care and feeding)

There is no reimbursement whatsoever from Health Recovery Solutions. The home health area cannot...

Nov 2022
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Director

Other Observations & Comments

Health Recovery Solutions is a good company that comes through for us.

Nov 2022
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CIO

Technology

The vendor sends over tablets with embedded cellular capabilities. The tablets have a bunch of...

Oct 2022
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VP/Other Executive

Relationship

The vendor's support used to not be that great. Over the summer months, the vendor probably had some...

Oct 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We met with a number of other vendors, and Health Recovery Solutions' product was really aligned...

Oct 2022
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Manager

Service and Support

Health Recovery Solutions doesn’t promise things, but they do frequently say that they will look...

Oct 2022
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Manager

Implementation and Training

The vendor provides some training and guidance, but it is pretty generic, so we have to make it more...

Oct 2022
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Manager

Functionality and Upgrades

Anytime we onboard something new or upgrade something in the product, there are challenges that come...

Oct 2022
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Director

Functionality and Upgrades

PatientConnect's implementation was great. The equipment has performed exactly as intended. The...

Oct 2022
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Director

Functionality and Upgrades

PatientConnect has one tool that works with a type of scope, and we have had some technical issues...

Oct 2022
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Manager

Interfacing and Integration

Interoperability is challenging at times because the product is geared for a specific function and...

Oct 2022
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Manager

Service and Support

The vendor has been really focused on onboarding a lot of new remote patient monitoring clients, so...

Oct 2022
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Manager

Service and Support

Health Recovery Solutions has quite a bit of staff turnover in their support roles. The staff that...

Oct 2022
||
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Manager

Other Observations & Comments

The vendor is good at communicating with us about things. If we have gaps in our program or anything...

Oct 2022
||
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VP/Other Executive

Service and Support

The vendor's technical support is one of the really nice things we like. It is 24/7. The vendor is...

Oct 2022
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VP/Other Executive

Technology

The PatientDirect+ program is where the vendor sends equipment to patients, and so far, that program...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

If a battery cover falls off of a pulse oximeter, the vendor charges us a small amount, but those...

Oct 2022
||
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VP/Other Executive

Functionality and Upgrades

I know the development process takes a while, but the vendor has a couple of new wearable devices...

Oct 2022
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Director

Technology

The virtual call piece within the platform has never worked right and still does not work. That is a...

Oct 2022
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Director

Functionality and Upgrades

Health Recovery Solutions has not been able to deliver and remedy their video call piece. The video...

Oct 2022
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Director

ROI / Cost (care and feeding)

Health Recovery Solutions’ primary focus is to monetize things; they have a very young leadership...

Oct 2022
||
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Director

Interfacing and Integration

The telehealth system within the product is a little amateur. Health Recovery Solutions is a young...

Oct 2022
||
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Director

Implementation and Training

Our clinicians were fairly resistant to using the telehealth solution. That piece required patients...

Oct 2022
||
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Director

Service and Support

Health Recovery Solutions’ support is mainly through the web; the vendor offers 24/7 support. The...

Oct 2022
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Director

Service and Support

Healthcare Recovery Solutions’ support desk team has been pretty darn strong. The team has always...

Oct 2022
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Director

Relationship

Health Recovery Solutions is a small company. It is pretty easy to access their executive team...

Oct 2022
||
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Director

ROI / Cost (care and feeding)

Health Recovery Solutions has definitely delivered on their promises. Their technology meets our...

Oct 2022
||
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Director

Relationship

Health Recovery Solutions is very solid. They are a small company, so we have the ability to call...

Oct 2022
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Director

ROI / Cost (care and feeding)

The whole point of PatientConnect is to keep people that have a chronic illnesses healthy, and it...

Oct 2022
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Director

ROI / Cost (care and feeding)

PatientConnect has a lower cost than other platforms, so if we keep a patient out of the hospital...

Oct 2022
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Manager

Interfacing and Integration

One of my wish-list items is for Health Recovery Solutions to create a seamless integration that...

Oct 2022
||
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Manager

Relationship

On a high level, Health Recovery Solutions keeps their promises. We have been able to find...

Oct 2022
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Manager

Interfacing and Integration

We like PatientConnect’s integration with our systems. That is a big benefit. Otherwise, there are...

Oct 2022
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Manager

Technology

On the product side, I would like to see more integrations with PatientConnect’s peripheral kit,...

Oct 2022
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Director

Functionality and Upgrades

The ease of use for the patient is the product's number-one major strength. Health Recovery...

Oct 2022
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Director

Functionality and Upgrades

We use patient direct shipping in home health, and we want to use the product to have a more visible...

Oct 2022
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Director

Functionality and Upgrades

I would buy the system again, but the vendor's recent decision to switch telehealth platforms has...

Sep 2022
||
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Director

Functionality and Upgrades

The system stands out because the patient care plan, patient education, and survey questions are...

Sep 2022
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(0)
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Director

Service and Support

The Health Recovery Solutions support team is wonderful. As soon as we submit a support ticket or...

Sep 2022
||
(0)
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Director

Future Outlook

Health Recovery Solutions is always trying to improve their platform or let us know of plans to...

Sep 2022
||
(0)
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Director

Implementation and Training

The only recommendation I would have for the vendor would be consistency between their...

Sep 2022
||
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Director

Functionality and Upgrades

Overall, PatientConnect is a very good product that functions well. The software transmits data well...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

We have been generally very pleased with Health Recovery Solutions. The PatientConnect platform has...

Sep 2022
||
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VP/Other Executive

Interfacing and Integration

Anything I do on the software side of PatientConnect flows into our medical records so that we don't...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

A lot of folks think that PatientConnect is going to be difficult to use, and we have to talk them...

Sep 2022
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VP/Other Executive

Implementation and Training

The vendor’s marketing team has helped with our adoption of the product. The marketing team created...

Sep 2022
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VP/Other Executive

Other Observations & Comments

We have had problems with getting the PatientConnect device to patients' homes. The delivery takes a...

Sep 2022
||
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VP/Other Executive

Relationship

Health Recovery Solutions is proactive. They let us know ahead of time about updates, and they give...

Sep 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

Health Recovery Solutions is great at driving tangible outcomes. They work really hard to make sure...

Sep 2022
||
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We went with Health Recovery Solutions because they had a more up-to-date system than our previous...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

PatientConnect is easy to use. It has a user-friendly interface, and it doesn't take much training...

Aug 2022
||
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Analyst/Coordinator

Service and Support

Health Recovery Solutions has great customer service. Their responsiveness is good, and they always...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

We started using PatientConnect because of COVID-19. Our patients can receive their product, heart...

Aug 2022
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VP/Other Executive

Relationship

We felt that Health Recovery Solutions was an end-to-end vendor that would complement our clinical...

Aug 2022
||
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VP/Other Executive

Functionality and Upgrades

Based on our understanding by the time the product was implemented, I would say the product...

Aug 2022
||
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VP/Other Executive

Sales and Contracting

Based on what we expected when we signed the contract, I would rate PatientConnect low. There were...

Aug 2022
||
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VP/Other Executive

Sales and Contracting

Remote patient monitoring solutions are important to organizations and even more important to those...

Aug 2022
||
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Director

Relationship

We would buy the system again because the vendor is good at keeping their commitments. They don't...

Aug 2022
||
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Director

Interfacing and Integration

Health Recovery Solutions is awesome. They have done a tremendous job of helping us with our integration....

Aug 2022
||
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VP/Other Executive

Relationship

The vendor is slow in developing new functionalities or changing functionalities in their platform,...

Aug 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

We appreciate the work that the vendor has done from a logistics standpoint. We use remote patient...

Aug 2022
||
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Nurse

Functionality and Upgrades

I like the ease of use for patients. There are a limited number of steps for patients, so things are...

Aug 2022
||
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Nurse

Service and Support

I like the support we get from the company. Whenever we call them with problems, they answer...

Aug 2022
||
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Manager

Service and Support

Health Recovery Solutions is very good about updating us on things and fixing any issues. Whenever...

Apr 2022
||
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Manager

ROI / Cost (care and feeding)

The product's use is growing, and we are continuing to grow. The system really benefits our...

Apr 2022
||
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Manager

ROI / Cost (care and feeding)

An outcome of the product is that patients are staying home and aren't going back to the hospitals...

Apr 2022
||
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Manager

Relationship

Health Recovery Solutions is great. They have been gradually improving. There was a period of...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

PatientConnect’s mobile app seems to work well. One issue is that patients don’t always have...

Dec 2021
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Director

Functionality and Upgrades

We would like the vendor to improve the process of ordering the equipment through their site. The...

Dec 2021
||
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Director

Other Observations & Comments

We have thought of very few things that the vendor hasn't already put in their product. We would...

Dec 2021
||
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Director

Technology

We have been trying to roll out a certain platform with the vendor. We signed the contract a long...

Dec 2021
||
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Director

Service and Support

The solution, service, and support are all going well. The creator of the product was very...

Dec 2021
||
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Manager

Functionality and Upgrades

PatientConnect is great for remote patient monitoring, but it needs additional peripheral options....

Dec 2021
||
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Manager

Functionality and Upgrades

The triage with the RNs from Lacuna Health and the general transmission of vitals are working well.

Dec 2021
||
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Manager

Lessons Learned

Sometimes, there is confusion with the providers with refusing telehealth orders or misconstruing...

Dec 2021
||
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Director

Relationship

Our client success manager is absolutely outstanding and proactive, and they keep us updated. That...

Dec 2021
||
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Director

Service and Support

The overall customer service is outstanding. The tech support is very easy for the patients to use....

Dec 2021
||
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Director

Relationship

Health Recovery Solutions is very proactive about identifying grants that are available to support...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

Health Recovery Solutions has been very good about customizing their product for us. I work with my...

Dec 2021
||
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Director

Functionality and Upgrades

The PatientConnect provider portal could be a little cleaner looking for clinicians. It is a good...

Dec 2021
||
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Manager

Functionality and Upgrades

We don't have the ability to schedule virtual visits in advance and invite all participants through...

Dec 2021
||
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Manager

Relationship

Health Recovery Solutions has been very easy to work with in terms of meeting us where we are...

Dec 2021
||
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Manager

Interfacing and Integration

We are in the process of becoming more integrated. Health Recovery Solutions is certainly very...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

Some of Health Recovery Solutions' ability to drive tangible outcomes is actually out of their...

Dec 2021
||
(0)
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Manager

Other Observations & Comments

Receiving our money’s worth with Health Recovery Solutions goes back to knowing how we are going to...

Dec 2021
||
(0)
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Analyst/Coordinator

Relationship

Health Recovery Solutions truly tries to keep all their promises. We have an issue with the...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like the way the program is formatted. One of CareConnect's biggest strengths is the instant data...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The logistics could be improved. The vendor seems to have a problem keeping track of their own...

Dec 2021
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

Health Recovery Solutions has the capability for medication data to flow into CareConnect, but that...

Dec 2021
||
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