ANSOS Staff Scheduling Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Nurse

Relationship, Product

We are having challenges with ANSOS Staff Scheduling's ability to speak to our ERP and financial...

Oct 2023
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(0)
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Nurse

Product

We would like HealthStream to make it easier for end users to use ANSOS Staff Scheduling without...

Oct 2023
||
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Nurse

Loyalty

We decided to leave ANSOS Staff Scheduling because our managers weren’t happy with what the solution...

Oct 2023
||
(0)
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Nurse

Relationship

It is pretty hard to get assistance from HealthStream’s customer support team. There are a lot of...

Oct 2023
||
(0)
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Manager

Product

We are having a little issue with home access right now. We would like to get that access up and...

May 2023
||
(0)
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Manager

Product

One of the product's strengths is how easy it is to update things when necessary and meet unit needs...

May 2023
||
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Manager

Loyalty, Product

We really aren't making a lot of changes to the system or its use. Part of that is because we are...

Mar 2023
||
(0)
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Manager

Relationship

Whenever I have an issue, HealthStream gets back to me within 24 hours. The vendor has a team that...

Mar 2023
||
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Manager

Loyalty

We are not entirely sure whether we are going to be continuing our relationship with HealthStream....

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

HealthStream did the implementation fast. They were right there with us, and everything went...

Mar 2023
||
(0)
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Analyst/Coordinator

Culture

HealthStream delivers what they want, but that is not always what we want.

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

If there is an extreme issue that needs to be addressed right away, HealthStream’s support team is...

Mar 2023
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Analyst/Coordinator

Product

We went from controlling ANSOS Staff Scheduling to a hosted environment. It has been great having...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

ANSOS Staff Scheduling is a little antiquated in its reporting and scheduling. While it does the job...

Mar 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

HealthStream is great. They are easy to get to. Some people are more helpful than others, but the...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

I am not a fan of the overall product quality. Some of the design needs some work, but the rest is...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

The software is easy to use; there are just a couple of pain points. End users can go straight to...

Mar 2023
||
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Manager

Relationship

When we have any questions, the vendor is pretty responsive.

Mar 2023
||
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Manager

Product

The product's technology is 1996 technology. There is nothing modern about it. The technology is old...

Mar 2023
||
(0)
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Manager

Culture, Relationship

The vendor is willing to work with us. We had them build something for us, and they refused to even...

Mar 2023
||
(0)
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Manager

Product

We try to put our schedule out several weeks in advance, and with ANSOS Staff Scheduling, we can do...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

The HealthStream people are very engaged and active with their client base. They have made major...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

HealthStream is doing quality control on their product like nobody's business before they give it to...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

From an administrator’s perspective, HealthStream hasn’t necessarily done a lot to make my job...

Feb 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship, Operations, Product

ANSOS Staff Scheduling absolutely works as promoted. And if somebody is having difficulty with it,...

Feb 2023
||
(0)
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Analyst/Coordinator

Product, Value

ANSOS Staff Scheduling has a functionality capability in the system that I have optimized as much as...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

ANSOS Staff Scheduling is very effective. The vendor knows what needs to be done. They want to get...

Feb 2023
||
(0)
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Manager

Product

HealthStream has had some ownership transitions. They were McKesson, then Change Healthcare, and now...

Jan 2023
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(0)
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Manager

Relationship

The vendor is top notch when it comes to customer service, training, education, and collaboration. I...

Jan 2023
||
(0)
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Manager

Product

HealthStream delivers new technology, but the system hasn't been everything that we have wanted it...

Jan 2023
||
(0)
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Manager

Operations, Product

I have used the product for a long time, and it is easy for me. Its implementations and upgrades are...

Jan 2023
||
(0)
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Manager

Loyalty

We are a nursing-centered organization, and that may be one of the reasons that we transitioned away...

Jan 2023
||
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