ANSOS Staff Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
We really aren't making a lot of changes to the system or its use. Part of that is because we are...
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Relationship
Whenever I have an issue, HealthStream gets back to me within 24 hours. The vendor has a team that...
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Other Observations & Comments
We are not entirely sure whether we are going to be continuing our relationship with HealthStream....
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Implementation and Training
HealthStream did the implementation fast. They were right there with us, and everything went...
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Sales and Contracting
HealthStream delivers what they want, but that is not always what we want.
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Service and Support
If there is an extreme issue that needs to be addressed right away, HealthStream’s support team is...
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Functionality and Upgrades
We went from controlling ANSOS Staff Scheduling to a hosted environment. It has been great having...
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Functionality and Upgrades
ANSOS Staff Scheduling is a little antiquated in its reporting and scheduling. While it does the job...
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Service and Support
HealthStream is great. They are easy to get to. Some people are more helpful than others, but the...
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Functionality and Upgrades
I am not a fan of the overall product quality. Some of the design needs some work, but the rest is...
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Functionality and Upgrades
The software is easy to use; there are just a couple of pain points. End users can go straight to...
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Relationship
When we have any questions, the vendor is pretty responsive.
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Technology
The product's technology is 1996 technology. There is nothing modern about it. The technology is old...
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Relationship
The vendor is willing to work with us. We had them build something for us, and they refused to even...
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Functionality and Upgrades
We try to put our schedule out several weeks in advance, and with ANSOS Staff Scheduling, we can do...
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Service and Support
The HealthStream people are very engaged and active with their client base. They have made major...
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Relationship
HealthStream is doing quality control on their product like nobody's business before they give it to...
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Technology
From an administrator’s perspective, HealthStream hasn’t necessarily done a lot to make my job...
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Functionality and Upgrades
ANSOS Staff Scheduling absolutely works as promoted. And if somebody is having difficulty with it,...
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Functionality and Upgrades
ANSOS Staff Scheduling has a functionality capability in the system that I have optimized as much as...
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Implementation and Training
ANSOS Staff Scheduling is very effective. The vendor knows what needs to be done. They want to get...
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Relationship
HealthStream has had some ownership transitions. They were McKesson, then Change Healthcare, and now...
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Service and Support
The vendor is top notch when it comes to customer service, training, education, and collaboration. I...
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Technology
HealthStream delivers new technology, but the system hasn't been everything that we have wanted it...
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Functionality and Upgrades
I have used the product for a long time, and it is easy for me. Its implementations and upgrades are...
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Other Observations & Comments
We are a nursing-centered organization, and that may be one of the reasons that we transitioned away...
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Interfacing and Integration
ANSOS Staff Scheduling doesn't work well with other products. We attempted to integrate with our EMR...
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Service and Support
HealthStream’s phone support team is not that great unless we happen to have a contact there that we...
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Other Observations & Comments
ANSOS Staff Scheduling is a great product. It is easy to use, but customers have to have buy-in...
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Service and Support
We are moving slowly away from the product, so we may not get as much personalized attention as we...
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ROI / Cost
If someone has a contact at HealthStream, they are really great at trying to help with the product...
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Service and Support
What I like about the changeover to HealthStream is that, even though the vendor is under...
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Implementation and Training
We don't do a lot of training with HealthStream, but they are reactive when we want to get in and be...
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Lessons Learned
The product's ease of use depends on the user base. I think the system is simple, but other groups...
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Other Observations & Comments
ANSOS Staff Scheduling has been solid. The product is a little behind on some things, such as mobile...
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Other Observations & Comments
The vendor reaches out to us because we are looking at specific things from them, but I don't have...
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Functionality and Upgrades
I have used ANSOS Staff Scheduling in different capacities over many years. It is a very...
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Functionality and Upgrades
There are old pieces of the product that could use some enhancement; it takes a lot of steps to do...
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Implementation and Training
Our implementations are very straightforward and direct, and the vendor works with us. Usually, all...
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Technology
I haven't seen as many enhancements from ANSOS Staff Scheduling in terms of technology.
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Service and Support
We don’t use the vendor’s support much, but they are usually good about scheduling meetings. They...
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Relationship
Because we have been with the vendor a long time, we can usually go right to the top of their chain...
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Future Outlook
Until our organization’s in-house scheduling tool is rolled out, I cannot imagine us not using ANSOS...
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Functionality and Upgrades
ANSOS Staff Scheduling is easy to maintain, and it is a very solid system that never crashes. It...
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Relationship
HealthStream keeps their promises to the best of their ability. Whenever we have an issue, we bring...
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Implementation and Training
We have a regional team that takes care of upgrades, so by the time an upgrade gets filtered down to...
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Functionality and Upgrades
The version of ANSOS Staff Scheduling that we are on is pretty new. The vendor could do more. The...
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Functionality and Upgrades
HealthStream really needs to figure out how to revamp the way the hours are printed. The reporting...
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Relationship
ANSOS Staff Scheduling has changed hands several times, and that has made things complicated. The...
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ROI / Cost
It is expensive to add licenses for ANSOS Staff Scheduling. The license cost is per employee. The...
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ROI / Cost
I don’t know how much HealthStream is charging each facility, but our organization's use of the...
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ROI / Cost
There are a lot of products out in this market share that are somewhat less expensive, and depending...
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ROI / Cost
HealthStream is up front with their charges.
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Service and Support
I haven't had any problems that I have had to resolve lately, so I don't even don't know whether I...
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Other Observations & Comments
Some of our end users would probably rate ANSOS Staff Scheduling lower than I would, but those end...
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Interfacing and Integration
Overall, our staff really likes ANSOS Staff Scheduling. It has good integration with our other...
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Other Observations & Comments
We have not been very active in implementing new things in HealthStream’s product. We are unsure...
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ROI / Cost
We haven’t had any negative experiences with ANSOS Staff Scheduling. It has created a whole new...
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Service and Support
For the most part, the vendor is pretty good. They are very responsive to us. We have a good...
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Functionality and Upgrades
The quality of the product upgrades is minimal. When the vendor does an upgrade, it is to fix an...
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Implementation and Training
The vendor doesn’t train. When there are changes to the systems, there is nothing communicated about...
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Other Observations & Comments
When HealthStream bought the product, they had also acquired a couple of the other scheduling...
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Technology
In the last few years, we have had a lot of demands for the vendor. I would like to see them be more...
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Lessons Learned
We don't like the limit on the number of shifts that we can use with the system because it is code...
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Service and Support
The vendor is not proactive at all. They wait for something to go wrong. They don't look ahead to...
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Functionality and Upgrades
The product is not user friendly. We must have a certain mindset to recognize all the codes that we...
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Functionality and Upgrades
We don't need to call the support team very often. So, we got what the vendor promised us, and the...
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ROI / Cost
The only time I have issues with the pricing is when we get close to the number of licenses that we...
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Implementation and Training
We don't do implementations very often, and when we do, we don't seem to have issues that we remember....
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Interfacing and Integration
ANSOS Staff Scheduling does integrate with ANSOS Time and Attendance.
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Service and Support
Anytime we ever have an issue, I call the individual who did the initial installation. I don't even...
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Functionality and Upgrades
I like working with ANSOS Staff Scheduling. The system is fairly easy to use, but it isn't...
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Future Outlook
The solution doesn't meet all of our needs. To use the self-scheduling app, we have to go to our...
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Functionality and Upgrades
The vendor built ANSOS Staff Scheduling in such a way that the system has limited ability to scale...
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Implementation and Training
Our implementation was a little tough because of the COVID-19 pandemic. We weren't used to doing...
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Implementation and Training
HealthStream goes the extra mile to make sure that we have the training we need. They even offer to...
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Service and Support
If we have an immediate issue, we can call HealthStream. Their phone support people are very...
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