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ANSOS Staff Scheduling Comments
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User Commentary
Analyst/Coordinator
I personally enjoy ANSOS Staff Scheduling. It is a way to help us stay organized. We have a...
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Analyst/Coordinator
One thing that has always been a huge deal to me is the customer service. The people know me; I am...
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Analyst/Coordinator
We use the system to help with workload balancing. We can text our core numbers when we are trying...
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Analyst/Coordinator
Going from the old ways of scheduling to HealthStream has been amazing. We used to use Excel...
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Analyst/Coordinator
HealthStream helped us with the training, and that was a good part. The web support is good. They do...
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Analyst/Coordinator
With ANSOS Staff Scheduling, I have access everywhere to the history of employees and other...
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Analyst/Coordinator
I would buy ANSOS Staff Scheduling again. We recently renegotiated our contract and went on the...
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Analyst/Coordinator
HealthStream has had issues where our account was not up to date, and when we called for services,...
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Analyst/Coordinator
HealthStream should improve the support we get when we call in. When certain people pick up the...
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Analyst/Coordinator
We pay an annual maintenance fee, and we pretty much have 24-hour support from the vendor, but it is...
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Analyst/Coordinator
The customer service has been fabulous. I had what I thought was an urgent need on a holiday, and...
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Analyst/Coordinator
The people who work in ANSOS Staff Scheduling on a day-to-day basis love it. There are a handful of...
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Analyst/Coordinator
A number of upgrades don't pertain to us because we don't use the web scheduler. When there are...
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Manager
ANSOS Staff Scheduling is a great system, and overall, the experience is user friendly. The vendor...
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Director
We have used ANSOS Staff Scheduling for a long time. We have gone through a lot of upgrades. Each...
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Director
We implemented a new system, and we were able to interface that system with ANSOS Staff Scheduling....
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Director
We have stuck with ANSOS Staff Scheduling over the years. HealthStream's customer service is...
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Manager
We are hosted right now, and that is great. Everything is pretty seamless now that we are hosted....
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Manager
We have to request the training, but when the trainers are here, the training is okay. If we get a...
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Manager
Like every software, ANSOS Staff Scheduling has its shortcomings. I build things in the back end of...
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Manager
The vendor executives aren't involved with me until I reach out first. Things used to be different....
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Manager
If we were able to do the things that I want to do, my satisfaction would improve. I am hopeful for...
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Manager
We get the support we need. Sometimes, some of the answers that come back from the support people...
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Manager
Unlike with a lot of other vendors, when I call HealthStream, I actually get ahold of a human being....
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Manager
We have had some issues with integration. We were looking into getting a two-way interface with...
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Manager
The nurses have the ANSOS Staff Scheduling app, and everybody downloads it. It is good enough for...
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Manager
The vendor’s charges could be a little better managed. For years, we have had their product here....
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Analyst/Coordinator
The product allowed us to take a whole bunch of redeployed staff members and schedule them and make...
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Analyst/Coordinator
The ease of use of ANSOS Staff Scheduling depends on the goals of the end user. The tool has a lot...
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Manager
The system is very robust. It can stand the test of time. We have had it installed for a while, and...
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Manager
Customer service is one of the vendor's strengths. The vendor has dedicated a lot of resources to...
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Manager
The one thing I give the vendor a hard time for is their reporting. The reporting is antiquated, not...
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Manager
We talked to somebody at Change Healthcare who was higher up in the food chain. That person was...
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Analyst/Coordinator
HealthStream has purchased the product line from Change Healthcare. That transition hasn't bothered...
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Analyst/Coordinator
HealthStream does amazing things to improve the functionality of their products for end users,...
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Analyst/Coordinator
From an administration and account manager perspective, the solution makes my job very challenging...
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Analyst/Coordinator
We aren't happy with HealthStream. ANSOS told us that they absolutely wouldn't let their service...
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Director
The vendor is very responsive. The vendor works on everything and looks at my enhancement requests....
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Manager
Because of the schedules being in ANSOS Staff Scheduling, I can pull productivity information. There...
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Manager
The system works for about 90% of what I need it to do. When it comes to the other 10%, I like being...
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Director
We are happy with ANSOS Staff Scheduling. It works great and does everything for us. We don't have...
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Director
Other people have to become familiar with the system. I am very familiar with it; I live in it....
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Director
ANSOS Staff Scheduling works very well. I work closely with HealthStream on a daily basis. I can't...
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Director
I really like that the system provides us with many ways to view things. I can see my staffing by...
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Director
I would tell others to invest in training their staff members up front and including them in the...
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Analyst/Coordinator
ANSOS Staff Scheduling is very user friendly, is easy to access, and has a lot of features for...
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Analyst/Coordinator
The group from HealthStream that we are working with has done extremely well at helping us to...
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Analyst/Coordinator
Training has been a challenge. HealthStream was supposed to come here for all of their training....
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Manager
HealthStream's customer service is awesome. The vendor is extremely responsive. If I have an issue...
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Manager
One of the things the vendor does best is customer service. The help desk is really the part that is...
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Manager
We want more advancements that happen more quickly. That has been a source of dissatisfaction. We...
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Manager
The product has been purchased by HealthStream. That acquisition sounds like it has been positive....
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Manager
During our implementation, we got everything we needed. When it comes to training, the vendor does...
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Manager
The technology drives tangible outcomes, and we were able to really tap into that technology during...
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Manager
I received my money's worth on the vendor's service, assistance, and teaching. There is some...
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Analyst/Coordinator
The only thing that Change Healthcare could do better is come up with a new web-based program. There...
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Analyst/Coordinator
Change Healthcare is trying to integrate their web-based platform with their legacy system. The...
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Analyst/Coordinator
We do have some issues here and there with our end users. Education is a big deal.
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Analyst/Coordinator
We have always given Change Healthcare high marks for their excellent support. It is very rare that...
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Manager
HealthStream is always on top of things in terms of upgrades to ANSOS Staff Scheduling. They are...
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Manager
Everybody I talk to at HealthStream is wonderful. People are always right there for me, and the...
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Nurse
I would not buy ANSOS Staff Scheduling again because it is a little clunky for staff members to put...
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Nurse
We are still working off of an older version of ANSOS Staff Scheduling. We are not updating very...
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Nurse
ANSOS Staff Scheduling communicates with a few of our other systems. It works with the system we use...
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Nurse
ANSOS Staff Scheduling is clunky and not the easiest to use. It leads to a lot of mistakes that we...
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CIO
The system is not part of our long-term plans. We have decided to go with another system, and we...
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CIO
This product is a solid system. We have had no problems with it. We rolled out the system years ago,...
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CIO
The product is solid. We use it as effectively and efficiently as possible. We have received our...
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Manager
We are on an old version of the product right now, and we need to move forward. Change Healthcare...
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Manager
We have had the product for a long time, but we haven't reached out to the vendor very often. Change...
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Manager
ANSOS Staff Scheduling is a very stable platform. The solution sits outside of some of our other...
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Nurse
When there is an issue, people expect me to know everything, so I am constantly on the phone with...
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Nurse
One thing that is challenging is that the system has divisions. Within each division, there are cost...
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Nurse
I never received initial training from Change Healthcare. All the training was from the people in my...
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Nurse
Change Healthcare says the new technology is out there, but I haven't experienced it. I don't know...
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Nurse
I have been using the Change Healthcare product for years, so it makes sense to me. The setup makes...
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Analyst/Coordinator
Orientation is a breeze because of our configuration. I have done everything I can to take advantage...
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Analyst/Coordinator
We were smart enough to go the hosted route. We always get the latest and greatest things. The...
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Analyst/Coordinator
The vendor is really good about putting out documentation ahead of time, but we don't have a...
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Analyst/Coordinator
Over time, Change Healthcare has put in a ticketing system. They do a much better job of tracking...
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Analyst/Coordinator
Change Healthcare has gotten better with proactivity, but we are a hosted environment, and there are...
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Analyst/Coordinator
The company has changed several times, but they have kept the same people, so there is a lot of...
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Analyst/Coordinator
The vendor's people, especially the product specialists, really know what the product can do. But...
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Analyst/Coordinator
I was part of the original implementation, so I know what the product can do. I have had account...
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Analyst/Coordinator
One problematic thing is that the company went from McKesson to Change Healthcare. Change Healthcare...
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Analyst/Coordinator
We had to do quarterly reporting for our local agencies, and we did a lot of things to refigure the...
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Analyst/Coordinator
I am extremely satisfied with the solution. I do have concerns about some things, but our nursing VP...
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Analyst/Coordinator
I wish we could have more work-shift codes. Certain numbers have special meanings in the scheduling...
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Analyst/Coordinator
I don't feel that Change Healthcare has done a good job of enhancing the security access of the...
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Analyst/Coordinator
The solution is amazing. People don't realize what else is out there and how powerful the system is....
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Manager
The good thing is the staff members have the ability to self-schedule through an additional program...
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Manager
The system is not quite as intuitive as some of the new programs in terms of how we do things. New...
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Manager
If we were starting over and I had to choose a system again, I would look around. I am open to using...
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Manager
I don’t have any concerns about being nickel-or-dimed with Change Healthcare. They have a very good...
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Manager
We had one training session. That was a long time ago. A consultant came out to do the on-site...
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Manager
The system can get complicated because it uses code and not necessarily just plain names for...
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Manager
Change Healthcare's phone and web support people are very responsive. When we have questions or...
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Manager
I have always believed that ANSOS Staff Scheduling is a great product. We use it in the nursing...
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Manager
Customers have to have people who really know what they are doing with the installation and...
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Manager
I would probably give the product a perfect rating for most everything except for the web scheduler,...
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