ANSOS Staff Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Interfacing and Integration
ANSOS Staff Scheduling doesn't work well with other products. We attempted to integrate with our EMR...
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Service and Support
HealthStream’s phone support team is not that great unless we happen to have a contact there that we...
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Other Observations & Comments
ANSOS Staff Scheduling is a great product. It is easy to use, but customers have to have buy-in...
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Service and Support
We are moving slowly away from the product, so we may not get as much personalized attention as we...
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ROI / Cost (care and feeding)
If someone has a contact at HealthStream, they are really great at trying to help with the product...
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Service and Support
What I like about the changeover to HealthStream is that, even though the vendor is under...
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Implementation and Training
We don't do a lot of training with HealthStream, but they are reactive when we want to get in and be...
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Lessons Learned
The product's ease of use depends on the user base. I think the system is simple, but other groups...
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Other Observations & Comments
ANSOS Staff Scheduling has been solid. The product is a little behind on some things, such as mobile...
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Other Observations & Comments
The vendor reaches out to us because we are looking at specific things from them, but I don't have...
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Functionality and Upgrades
I have used ANSOS Staff Scheduling in different capacities over many years. It is a very...
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Functionality and Upgrades
There are old pieces of the product that could use some enhancement; it takes a lot of steps to do...
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Implementation and Training
Our implementations are very straightforward and direct, and the vendor works with us. Usually, all...
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Technology
I haven't seen as many enhancements from ANSOS Staff Scheduling in terms of technology.
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Service and Support
We don’t use the vendor’s support much, but they are usually good about scheduling meetings. They...
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Relationship
Because we have been with the vendor a long time, we can usually go right to the top of their chain...
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Future Outlook
Until our organization’s in-house scheduling tool is rolled out, I cannot imagine us not using ANSOS...
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Functionality and Upgrades
ANSOS Staff Scheduling is easy to maintain, and it is a very solid system that never crashes. It...
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Relationship
HealthStream keeps their promises to the best of their ability. Whenever we have an issue, we bring...
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Implementation and Training
We have a regional team that takes care of upgrades, so by the time an upgrade gets filtered down to...
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Functionality and Upgrades
The version of ANSOS Staff Scheduling that we are on is pretty new. The vendor could do more. The...
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Functionality and Upgrades
HealthStream really needs to figure out how to revamp the way the hours are printed. The reporting...
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Relationship
ANSOS Staff Scheduling has changed hands several times, and that has made things complicated. The...
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ROI / Cost (care and feeding)
It is expensive to add licenses for ANSOS Staff Scheduling. The license cost is per employee. The...
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ROI / Cost (care and feeding)
I don’t know how much HealthStream is charging each facility, but our organization's use of the...
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ROI / Cost (care and feeding)
There are a lot of products out in this market share that are somewhat less expensive, and depending...
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ROI / Cost (care and feeding)
HealthStream is up front with their charges.
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Service and Support
I haven't had any problems that I have had to resolve lately, so I don't even don't know whether I...
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Other Observations & Comments
Some of our end users would probably rate ANSOS Staff Scheduling lower than I would, but those end...
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Interfacing and Integration
Overall, our staff really likes ANSOS Staff Scheduling. It has good integration with our other...
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Other Observations & Comments
We have not been very active in implementing new things in HealthStream’s product. We are unsure...
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ROI / Cost (care and feeding)
We haven’t had any negative experiences with ANSOS Staff Scheduling. It has created a whole new...
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Service and Support
For the most part, the vendor is pretty good. They are very responsive to us. We have a good...
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Functionality and Upgrades
The quality of the product upgrades is minimal. When the vendor does an upgrade, it is to fix an...
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Implementation and Training
The vendor doesn’t train. When there are changes to the systems, there is nothing communicated about...
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Other Observations & Comments
When HealthStream bought the product, they had also acquired a couple of the other scheduling...
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Technology
In the last few years, we have had a lot of demands for the vendor. I would like to see them be more...
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Lessons Learned
We don't like the limit on the number of shifts that we can use with the system because it is code...
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Service and Support
The vendor is not proactive at all. They wait for something to go wrong. They don't look ahead to...
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Functionality and Upgrades
The product is not user friendly. We must have a certain mindset to recognize all the codes that we...
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Functionality and Upgrades
We don't need to call the support team very often. So, we got what the vendor promised us, and the...
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ROI / Cost (care and feeding)
The only time I have issues with the pricing is when we get close to the number of licenses that we...
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Implementation and Training
We don't do implementations very often, and when we do, we don't seem to have issues that we remember....
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Interfacing and Integration
ANSOS Staff Scheduling does integrate with ANSOS Time and Attendance.
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Service and Support
Anytime we ever have an issue, I call the individual who did the initial installation. I don't even...
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Functionality and Upgrades
I like working with ANSOS Staff Scheduling. The system is fairly easy to use, but it isn't...
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Future Outlook
The solution doesn't meet all of our needs. To use the self-scheduling app, we have to go to our...
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Functionality and Upgrades
The vendor built ANSOS Staff Scheduling in such a way that the system has limited ability to scale...
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Implementation and Training
Our implementation was a little tough because of the COVID-19 pandemic. We weren't used to doing...
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Implementation and Training
HealthStream goes the extra mile to make sure that we have the training we need. They even offer to...
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Service and Support
If we have an immediate issue, we can call HealthStream. Their phone support people are very...
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Other Observations & Comments
HealthStream tends to miss their timetables, so if they have a release in February, it doesn't show...
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Relationship
The vendor executives are really good, but we have to ask for things we want; they don't proactively...
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Functionality and Upgrades
The solution has been fantastic. We went from drawing schedules on paper to actually being able to...
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Functionality and Upgrades
The web version is very much web based, whereas ANSOS Staff Scheduling is program based. I think the...
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Future Outlook
While this product does what we need it to do, it is dated when it comes to reporting and ease of...
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Service and Support
HealthStream's support team is wonderful, and we don't ever have to wait when we need help with the...
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Functionality and Upgrades
ANSOS Staff Scheduling does everything that HealthStream says it does. If it doesn't, HealthStream...
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Relationship
We have great vendor support when we need something. The vendor has specific people we can reach out...
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Functionality and Upgrades
Our recent upgrade with HealthStream went great. The vendor really listened to our concerns and...
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Relationship
When I have reached out to our vendor contacts, I have found that they have already moved on without...
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Functionality and Upgrades
Those looking at the product, of course, need to get end users to buy in and make sure they can...
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Future Outlook
I see my future satisfaction being high. I know the vendor has upcoming things, and if the system...
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Functionality and Upgrades
Since our last upgrade on the system, some of the options we previously had aren't available...
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Functionality and Upgrades
For what ANSOS Staff Scheduling does, it is okay, and it tracks things that I can use. The system...
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Functionality and Upgrades
My biggest problem with ANSOS Staff Scheduling is the system is very clunky and seems stagnant. I...
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Functionality and Upgrades
I am very pleased that we are hosted. Our experience has been great, and as far as I know, the...
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Relationship
HealthStream keeps all their promises. I have never had any concerns or issues in that regard. We...
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Service and Support
We have been supported very well. We know when upgrades are going to happen, and I always know when...
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Implementation and Training
When we have done our implementations, HealthStream has been right there with us helping us design...
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Functionality and Upgrades
There is a business process within the product. People have to learn that business process and...
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Functionality and Upgrades
I am extremely pleased with ANSOS Staff Scheduling because the users are able to handle everything...
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Service and Support
I am really pleased with HealthStream’s support. I can submit a ticket via email and get an...
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ROI / Cost (care and feeding)
The product does drive tangible outcomes. We are receiving our money's worth. If people aren't...
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Functionality and Upgrades
The solution is a good, solid staff scheduling system. We definitely don’t use all of the...
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Functionality and Upgrades
The system is stable. It never goes down. The support team is able to help us as we need them, and...
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Functionality and Upgrades
I never have a complaint about ANSOS Staff Scheduling; it has always been very stable. I would...
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Service and Support
All the vendor’s people are terrific, both at the help desk and in upper management. They are very...
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Future Outlook
The product must be a part of our long-term plans because it feeds into our time and attendance...
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Functionality and Upgrades
The product keeps us within our staffing standards. If we are supposed to staff something for a...
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Functionality and Upgrades
We have used ANSOS Staff Scheduling for years, but the vendor has got to step things up. Their web...
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Service and Support
We have asked for certain enhancements for years, and they have just never made the cut....
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Future Outlook
I got an email recently that the vendor is coming out with an upgrade, and it appears to have a few...
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Relationship
The product drives outcomes, but I want it to do more. There is a desire to see the product go to...
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Interfacing and Integration
The Assignment and Workload Manager module sets us back with integration because there are some...
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Functionality and Upgrades
Some Web Scheduler enhancements for the product are coming, but they aren't here yet, and our end...
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Functionality and Upgrades
ANSOS Staff Scheduling is a very good solution. It has a lot of capabilities, and the reports we can...
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Service and Support
The support staff is excellent. If I have an issue and I contact them, I usually have a resolution...
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Implementation and Training
I would tell others that ANSOS Staff Scheduling is a good staffing and scheduling program. But it is...
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Future Outlook
If we keep ANSOS Staff Scheduling, I am hoping that our organization will decide to bring us up to...
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Service and Support
I have not had any problems with ANSOS Staff Scheduling. Whenever I have had to call HealthStream, I...
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ROI / Cost (care and feeding)
The vendor charges a ton for the contract. For what ANSOS Staff Scheduling costs, it should do a lot...
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Implementation and Training
In the last training we had, I didn’t care for the trainer. They got extremely frustrated when we...
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Functionality and Upgrades
I would like for ANSOS Staff Scheduling to be a little more user friendly. I would like several...
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Functionality and Upgrades
I use ANSOS Staff Scheduling a lot for reporting. For just about any report that I need to pull, if...
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Future Outlook
Our nursing team is fairly unhappy with the system. The version that we are on is old, but the...
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Relationship
I would generally tend to say that HealthStream does not keep promises, but we are probably asking...
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Other Observations & Comments
ANSOS Staff Scheduling is not that expensive. However, when we looked at upgrading to the new...
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Functionality and Upgrades
We are having difficulties with ANSOS Staff Scheduling's integration with our other software...
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Functionality and Upgrades
The product is a bit cumbersome. It definitely serves its purposes. It is not the most user...
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Service and Support
Whenever I contact HealthStream, they are helpful. They aren't proactive, and that is fine, but they...
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ROI / Cost (care and feeding)
It is very expensive to add additional licenses. It would be good if HealthStream could lower the...
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