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ANSOS Staff Scheduling
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Tanya Egbert
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KLAS Research Director - Tanya Egbert
 
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User Commentary

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VP/Other Executive

We are moving away from the project because we already own another product from a vendor that can do...

Oct 2021
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Director

We want ANSOS Staff Scheduling to help us process efficiencies. There are a lot of things that our...

Sep 2021
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Director

We recently met with HealthStream, and they followed through on everything that they said that they...

Sep 2021
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Director

We have some room to grow with ANSOS Staff Scheduling. We are communicating with the vendor to learn...

Sep 2021
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Director

I don't find ANSOS Staff Scheduling to be particularly user friendly. It requires a bit of...

Sep 2021
||
(0)
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Director

I have had to piecemeal the solution together. I didn't have formal training for it.

Sep 2021
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(0)
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Director

We get charged if we want the vendor to come out and assist us with anything. Other than that, I...

Sep 2021
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Director

If there have been upgrades for ANSOS Staff Scheduling then I haven't really heard about them.

Sep 2021
||
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Director

I am not thrilled with the platform's integration. It doesn't interface with other major systems....

Sep 2021
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Nurse

We are no longer using ANSOS Staff Scheduling. We were already using another product from our new...

Aug 2021
||
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Nurse

We had ANSOS Staff Scheduling for a long time. We were well acquainted with the program, and it was...

Aug 2021
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Nurse

There was a HealthStream tech person who was very acquainted with us. They were phenomenal. Anytime...

Aug 2021
||
(0)
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Nurse

When we had needs, HealthStream met them. I would get calls from our account executive where they...

Aug 2021
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Analyst/Coordinator

If the vendor makes us a promise, they keep it. The executive involvement is good because someone...

Aug 2021
||
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Analyst/Coordinator

There are a lot of great functions within ANSOS Staff Scheduling that are helpful to our employees,...

Aug 2021
||
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Director

HealthStream could not be nicer. They are extremely attentive. I have never had a bad experience....

Aug 2021
||
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Director

ANSOS Staff Scheduling is the gold standard, but it is very expensive compared other products....

Aug 2021
||
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Director

There is scheduled downtime, and the vendor gives good notice. I have not had one issue with that...

Aug 2021
||
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Analyst/Coordinator

ANSOS Staff Scheduling has a lot of features, and the scheduling functionality is robust.

Aug 2021
||
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Analyst/Coordinator

ANSOS Staff Scheduling needs an updated interface. It looks very old and is hard to navigate because...

Aug 2021
||
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Analyst/Coordinator

We get no support from the vendor. We have a representative, and they give us documentation but...

Aug 2021
||
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Director

Our nurses and environmental services use ANSOS Staff Scheduling well, but using it throughout the...

Jul 2021
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Director

We haven't had any ongoing training for ANSOS Staff Scheduling because we haven't needed it. We had...

Jul 2021
||
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Director

ANSOS Staff Scheduling has a few quirks, and our employees have a difficult time because there is no...

Jul 2021
||
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Director

Except for a report writer, HealthStream hasn't really developed any new technology in years.

Jul 2021
||
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Director

The executive involvement from HealthStream is very good. I get emails from them. I can email the...

Jul 2021
||
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Director

I would tell someone considering ANSOS Staff Scheduling that they have to have a strong super-user,...

Jul 2021
||
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Manager

It seems like we don't pay for upgrades. I am not aware of any additional costs that we are...

Jun 2021
||
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Manager

ANSOS Staff Scheduling has stability and quality. HealthStream manages our system remotely, so the...

Jun 2021
||
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Manager

When there is an issue, HealthStream's responsiveness to get whatever the issue is corrected or to...

Jun 2021
||
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Manager

There are some features within ANSOS Staff Scheduling that we have been complaining about for a...

Jun 2021
||
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Manager

I don't see my satisfaction with ANSOS Staff Scheduling changing in the future. The only consistent...

Jun 2021
||
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Analyst/Coordinator

The product just got acquired by HealthStream. I have heard that HealthStream is more ambitious, and...

Jun 2021
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Analyst/Coordinator

There is a web application for ANSOS Staff Scheduling that works in real time. Web schedulers,...

Jun 2021
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Analyst/Coordinator

I would tell others that ANSOS Staff Scheduling can meet most of our needs. The development is slow....

Jun 2021
||
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Analyst/Coordinator

ANSOS Staff Scheduling as a whole is one of the better systems. In terms of nurse scheduling, it...

May 2021
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Analyst/Coordinator

In terms of some of the ANSOS Staff Scheduling communications and how it communicates to staff, that...

May 2021
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Analyst/Coordinator

With the transition to HealthStream, there have been no hiccups; they just let us know emails were...

May 2021
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Analyst/Coordinator

The vendor is trying to keep their promises, but there are some things they promised a while back...

May 2021
||
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Analyst/Coordinator

HealthStream doesn’t penny-pinch us for everything. We have had a couple of new projects where they...

May 2021
||
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Nurse

We don't have all of our employees on ANSOS Staff Scheduling. We have a lot of people who still use...

May 2021
||
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Nurse

There is new technology out there. I know that people have come to present it to us, but I haven't...

May 2021
||
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Nurse

I don't personally receive proactive communication from the vendor. I think that they reach out to...

May 2021
||
(0)
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Nurse

I have been using ANSOS Staff Scheduling to try to do things, but I haven't been able to get...

May 2021
||
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Analyst/Coordinator

I personally enjoy ANSOS Staff Scheduling. It is a way to help us stay organized. We have a...

Apr 2021
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Analyst/Coordinator

One thing that has always been a huge deal to me is the customer service. The people know me; I am...

Apr 2021
||
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Analyst/Coordinator

We use the system to help with workload balancing. We can text our core numbers when we are trying...

Apr 2021
||
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Analyst/Coordinator

Going from the old ways of scheduling to HealthStream has been amazing. We used to use Excel...

Apr 2021
||
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Analyst/Coordinator

HealthStream helped us with the training, and that was a good part. The web support is good. They do...

Apr 2021
||
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Analyst/Coordinator

With ANSOS Staff Scheduling, I have access everywhere to the history of employees and other...

Apr 2021
||
(0)
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Analyst/Coordinator

I would buy ANSOS Staff Scheduling again. We recently renegotiated our contract and went on the...

Apr 2021
||
(0)
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Analyst/Coordinator

HealthStream has had issues where our account was not up to date, and when we called for services,...

Apr 2021
||
(0)
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Analyst/Coordinator

HealthStream should improve the support we get when we call in. When certain people pick up the...

Apr 2021
||
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Analyst/Coordinator

We pay an annual maintenance fee, and we pretty much have 24-hour support from the vendor, but it is...

Mar 2021
||
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Analyst/Coordinator

The customer service has been fabulous. I had what I thought was an urgent need on a holiday, and...

Mar 2021
||
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Analyst/Coordinator

The people who work in ANSOS Staff Scheduling on a day-to-day basis love it. There are a handful of...

Mar 2021
||
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Analyst/Coordinator

A number of upgrades don't pertain to us because we don't use the web scheduler. When there are...

Mar 2021
||
(0)
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Manager

ANSOS Staff Scheduling is a great system, and overall, the experience is user friendly. The vendor...

Mar 2021
||
(0)
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Director

We have used ANSOS Staff Scheduling for a long time. We have gone through a lot of upgrades. Each...

Mar 2021
||
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Director

We implemented a new system, and we were able to interface that system with ANSOS Staff Scheduling....

Mar 2021
||
(0)
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Director

We have stuck with ANSOS Staff Scheduling over the years. HealthStream's customer service is...

Mar 2021
||
(0)
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Manager

We are hosted right now, and that is great. Everything is pretty seamless now that we are hosted....

Mar 2021
||
(0)
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Manager

We have to request the training, but when the trainers are here, the training is okay. If we get a...

Mar 2021
||
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Manager

Like every software, ANSOS Staff Scheduling has its shortcomings. I build things in the back end of...

Mar 2021
||
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Manager

The vendor executives aren't involved with me until I reach out first. Things used to be different....

Mar 2021
||
(0)
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Manager

If we were able to do the things that I want to do, my satisfaction would improve. I am hopeful for...

Mar 2021
||
(0)
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Manager

We get the support we need. Sometimes, some of the answers that come back from the support people...

Mar 2021
||
(0)
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Manager

Unlike with a lot of other vendors, when I call HealthStream, I actually get ahold of a human being....

Mar 2021
||
(0)
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Manager

We have had some issues with integration. We were looking into getting a two-way interface with...

Mar 2021
||
(0)
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Manager

The nurses have the ANSOS Staff Scheduling app, and everybody downloads it. It is good enough for...

Mar 2021
||
(0)
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Manager

The vendor’s charges could be a little better managed. For years, we have had their product here....

Mar 2021
||
(0)
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Analyst/Coordinator

The product allowed us to take a whole bunch of redeployed staff members and schedule them and make...

Feb 2021
||
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Analyst/Coordinator

The ease of use of ANSOS Staff Scheduling depends on the goals of the end user. The tool has a lot...

Feb 2021
||
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Manager

The system is very robust. It can stand the test of time. We have had it installed for a while, and...

Feb 2021
||
(0)
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Manager

Customer service is one of the vendor's strengths. The vendor has dedicated a lot of resources to...

Feb 2021
||
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Manager

The one thing I give the vendor a hard time for is their reporting. The reporting is antiquated, not...

Feb 2021
||
(0)
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Manager

We talked to somebody at Change Healthcare who was higher up in the food chain. That person was...

Feb 2021
||
(0)
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Analyst/Coordinator

HealthStream has purchased the product line from Change Healthcare. That transition hasn't bothered...

Feb 2021
||
(0)
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Analyst/Coordinator

HealthStream does amazing things to improve the functionality of their products for end users,...

Feb 2021
||
(0)
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Analyst/Coordinator

From an administration and account manager perspective, the solution makes my job very challenging...

Feb 2021
||
(0)
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Analyst/Coordinator

We aren't happy with HealthStream. ANSOS told us that they absolutely wouldn't let their service...

Feb 2021
||
(0)
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Director

The vendor is very responsive. The vendor works on everything and looks at my enhancement requests....

Feb 2021
||
(0)
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Manager

Because of the schedules being in ANSOS Staff Scheduling, I can pull productivity information. There...

Feb 2021
||
(0)
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Manager

The system works for about 90% of what I need it to do. When it comes to the other 10%, I like being...

Feb 2021
||
(0)
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Director

We are happy with ANSOS Staff Scheduling. It works great and does everything for us. We don't have...

Feb 2021
||
(0)
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Director

Other people have to become familiar with the system. I am very familiar with it; I live in it....

Feb 2021
||
(0)
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Director

ANSOS Staff Scheduling works very well. I work closely with HealthStream on a daily basis. I can't...

Feb 2021
||
(0)
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Director

I really like that the system provides us with many ways to view things. I can see my staffing by...

Feb 2021
||
(0)
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Director

I would tell others to invest in training their staff members up front and including them in the...

Feb 2021
||
(0)
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Analyst/Coordinator

ANSOS Staff Scheduling is very user friendly, is easy to access, and has a lot of features for...

Feb 2021
||
(0)
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Analyst/Coordinator

The group from HealthStream that we are working with has done extremely well at helping us to...

Feb 2021
||
(0)
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Analyst/Coordinator

Training has been a challenge. HealthStream was supposed to come here for all of their training....

Feb 2021
||
(0)
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Manager

HealthStream's customer service is awesome. The vendor is extremely responsive. If I have an issue...

Feb 2021
||
(0)
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Manager

One of the things the vendor does best is customer service. The help desk is really the part that is...

Feb 2021
||
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Manager

We want more advancements that happen more quickly. That has been a source of dissatisfaction. We...

Feb 2021
||
(0)
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Manager

The product has been purchased by HealthStream. That acquisition sounds like it has been positive....

Feb 2021
||
(0)
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Manager

During our implementation, we got everything we needed. When it comes to training, the vendor does...

Feb 2021
||
(0)
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Manager

The technology drives tangible outcomes, and we were able to really tap into that technology during...

Feb 2021
||
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Manager

I received my money's worth on the vendor's service, assistance, and teaching. There is some...

Feb 2021
||
(0)
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Analyst/Coordinator

The only thing that Change Healthcare could do better is come up with a new web-based program. There...

Jan 2021
||
(0)
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Analyst/Coordinator

Change Healthcare is trying to integrate their web-based platform with their legacy system. The...

Jan 2021
||
(0)
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Analyst/Coordinator

We do have some issues here and there with our end users. Education is a big deal.

Jan 2021
||
(0)
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Analyst/Coordinator

We have always given Change Healthcare high marks for their excellent support. It is very rare that...

Jan 2021
||
(0)
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Manager

HealthStream is always on top of things in terms of upgrades to ANSOS Staff Scheduling. They are...

Dec 2020
||
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Manager

Everybody I talk to at HealthStream is wonderful. People are always right there for me, and the...

Dec 2020
||
(0)
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Nurse

I would not buy ANSOS Staff Scheduling again because it is a little clunky for staff members to put...

Dec 2020
||
(0)
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Nurse

We are still working off of an older version of ANSOS Staff Scheduling. We are not updating very...

Dec 2020
||
(0)
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Nurse

ANSOS Staff Scheduling communicates with a few of our other systems. It works with the system we use...

Dec 2020
||
(0)
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Nurse

ANSOS Staff Scheduling is clunky and not the easiest to use. It leads to a lot of mistakes that we...

Dec 2020
||
(0)
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