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ANSOS Staff Scheduling Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Technology
The only thing that Change Healthcare could do better is come up with a new web-based program. There...
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Analyst/Coordinator
Functionality and Upgrades
Change Healthcare is trying to integrate their web-based platform with their legacy system. The...
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Analyst/Coordinator
Functionality and Upgrades
We do have some issues here and there with our end users. Education is a big deal.
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Analyst/Coordinator
Service and Support
We have always given Change Healthcare high marks for their excellent support. It is very rare that...
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Manager
Functionality and Upgrades
HealthStream is always on top of things in terms of upgrades to ANSOS Staff Scheduling. They are...
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Manager
Service and Support
Everybody I talk to at HealthStream is wonderful. People are always right there for me, and the...
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Nurse
Functionality and Upgrades
I would not buy ANSOS Staff Scheduling again because it is a little clunky for staff members to put...
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Nurse
Other Observations & Comments
We are still working off of an older version of ANSOS Staff Scheduling. We are not updating very...
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Nurse
Functionality and Upgrades
ANSOS Staff Scheduling communicates with a few of our other systems. It works with the system we use...
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Nurse
Functionality and Upgrades
ANSOS Staff Scheduling is clunky and not the easiest to use. It leads to a lot of mistakes that we...
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CIO
Future Outlook
The system is not part of our long-term plans. We have decided to go with another system, and we...
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CIO
Functionality and Upgrades
This product is a solid system. We have had no problems with it. We rolled out the system years ago,...
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CIO
ROI / Cost (care and feeding)
The product is solid. We use it as effectively and efficiently as possible. We have received our...
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Manager
Service and Support
We are on an old version of the product right now, and we need to move forward. Change Healthcare...
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Manager
Service and Support
We have had the product for a long time, but we haven't reached out to the vendor very often. Change...
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Manager
Functionality and Upgrades
ANSOS Staff Scheduling is a very stable platform. The solution sits outside of some of our other...
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Nurse
Service and Support
When there is an issue, people expect me to know everything, so I am constantly on the phone with...
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Nurse
Functionality and Upgrades
One thing that is challenging is that the system has divisions. Within each division, there are cost...
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Nurse
Implementation and Training
I never received initial training from Change Healthcare. All the training was from the people in my...
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Nurse
Future Outlook
Change Healthcare says the new technology is out there, but I haven't experienced it. I don't know...
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Nurse
Functionality and Upgrades
I have been using the Change Healthcare product for years, so it makes sense to me. The setup makes...
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Analyst/Coordinator
Functionality and Upgrades
Orientation is a breeze because of our configuration. I have done everything I can to take advantage...
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Analyst/Coordinator
Functionality and Upgrades
We were smart enough to go the hosted route. We always get the latest and greatest things. The...
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Analyst/Coordinator
Other Observations & Comments
The vendor is really good about putting out documentation ahead of time, but we don't have a...
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Analyst/Coordinator
Service and Support
Over time, Change Healthcare has put in a ticketing system. They do a much better job of tracking...
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Analyst/Coordinator
Lessons Learned
Change Healthcare has gotten better with proactivity, but we are a hosted environment, and there are...
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Analyst/Coordinator
Relationship
The company has changed several times, but they have kept the same people, so there is a lot of...
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Analyst/Coordinator
Lessons Learned
The vendor's people, especially the product specialists, really know what the product can do. But...
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Analyst/Coordinator
Lessons Learned
I was part of the original implementation, so I know what the product can do. I have had account...
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Analyst/Coordinator
Relationship
One problematic thing is that the company went from McKesson to Change Healthcare. Change Healthcare...
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Analyst/Coordinator
Functionality and Upgrades
We had to do quarterly reporting for our local agencies, and we did a lot of things to refigure the...
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Analyst/Coordinator
Lessons Learned
I am extremely satisfied with the solution. I do have concerns about some things, but our nursing VP...
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Analyst/Coordinator
Other Observations & Comments
I wish we could have more work-shift codes. Certain numbers have special meanings in the scheduling...
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Analyst/Coordinator
Technology
I don't feel that Change Healthcare has done a good job of enhancing the security access of the...
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Analyst/Coordinator
Functionality and Upgrades
The solution is amazing. People don't realize what else is out there and how powerful the system is....
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Manager
Functionality and Upgrades
The good thing is the staff members have the ability to self-schedule through an additional program...
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Manager
Functionality and Upgrades
The system is not quite as intuitive as some of the new programs in terms of how we do things. New...
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Manager
Other Observations & Comments
If we were starting over and I had to choose a system again, I would look around. I am open to using...
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Manager
ROI / Cost (care and feeding)
I don’t have any concerns about being nickel-or-dimed with Change Healthcare. They have a very good...
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Manager
Implementation and Training
We had one training session. That was a long time ago. A consultant came out to do the on-site...
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Manager
Functionality and Upgrades
The system can get complicated because it uses code and not necessarily just plain names for...
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Manager
Service and Support
Change Healthcare's phone and web support people are very responsive. When we have questions or...
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Manager
Functionality and Upgrades
I have always believed that ANSOS Staff Scheduling is a great product. We use it in the nursing...
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Manager
Implementation and Training
Customers have to have people who really know what they are doing with the installation and...
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Manager
Functionality and Upgrades
I would probably give the product a perfect rating for most everything except for the web scheduler,...
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Manager
Technology
Change Healthcare has been talking about technology that would help us, but that technology has been...
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Manager
Implementation and Training
During implementations, Change Healthcare is responsive, and they maintain quality. We haven’t...
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Manager
Relationship
We haven’t really had a need for Change Healthcare to be proactive. They are always good at getting...
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Manager
Functionality and Upgrades
Our sites vary in their use of the product. One site really sees results, but other sites aren’t...
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Manager
Service and Support
From an outcomes perspective, when we want a different report or are running reports, Change...
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Manager
Functionality and Upgrades
The product is a smoothly running machine. I don’t have any problems. But I have been using it for...
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Manager
Functionality and Upgrades
If anything would make the system better, it would probably be having more work shift codes.
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Manager
ROI / Cost (care and feeding)
Change Healthcare has kept their promises. Their customer support people are really great. Change...
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Manager
Relationship
In terms of delivering new technology, Change Healthcare is very receptive. If I have a suggestion...
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Manager
Service and Support
When it comes to ongoing support, there have been some upgrades and some challenges. Maybe the...
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Manager
Other Observations & Comments
We wouldn’t keep ANSOS Staff Scheduling as it is now. Change Healthcare keeps all of their promises,...
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Manager
Relationship
Everything is good. We actually have a really good relationship with Change Healthcare. They have...
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Manager
Technology
ANSOS Staff Scheduling has been super great for us. The only issue I have is that it is a very...
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Manager
Functionality and Upgrades
We have reached a point where we just seem to want more, but more doesn’t seem to exist. I don’t...
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Manager
Functionality and Upgrades
We switched to the system because of Change Healthcare’s reputation and because of the system’s...
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Manager
ROI / Cost (care and feeding)
Change Healthcare absolutely avoids charging for every little thing because that is one of their...
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Manager
Relationship
ANSOS Staff Scheduling does indeed work as promoted. On the surface, we could see that the system...
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Manager
Interfacing and Integration
Change Healthcare does really well at supporting our integration and interoperability goals. We can...
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Manager
Functionality and Upgrades
There are excellent features with ANSOS Staff Scheduling, and Change Healthcare has excellent...
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Manager
Functionality and Upgrades
ANSOS Staff Scheduling doesn’t do everything we want it to do; we want it to do more. Our work...
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Manager
Technology
Change Healthcare is trying to deliver more technology; that is very clear. Change Healthcare has a...
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Manager
Functionality and Upgrades
Change Healthcare can drive tangible outcomes, but sometimes our company doesn't allow Change...
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Manager
Functionality and Upgrades
We can see scheduled employees and do the work that we need to do, and we have the flexibility to be...
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Manager
Future Outlook
I think my satisfaction with the system will be the same a year from now. Change Healthcare is...
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Director
Service and Support
All of the help that Change Healthcare has given us has been fantastic. The moment that we call,...
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Director
Functionality and Upgrades
With the exception of the reports, we like ANSOS Staff Scheduling. The reports have always been our...
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Director
Functionality and Upgrades
The custom reports are not user friendly. We can pick from a drop-down menu, but then we have to...
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Director
Other Observations & Comments
We do not use the self-scheduling; we stopped that. As far as I am concerned, we did not fully give...
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Director
Implementation and Training
Change Healthcare has an accessible self-help manual, and that is always good. We try to go to that...
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Director
Functionality and Upgrades
I don't know whether the system is going to be a part of our long-term plans or not due to the...
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Director
Functionality and Upgrades
The solution remains a very active and dear part of our lives. The system is very easy to use in...
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Director
ROI / Cost (care and feeding)
The vendor never charges us for every little thing. The only thing we ever pay for above our annual...
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Director
Functionality and Upgrades
The vendor does the upgrades for us. The vendor logs in to our system and takes over. The vendor...
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Director
Relationship
We are probably not using the functionality as the vendor sells it. But I hope to get there. The...
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Director
Relationship
If the vendor found a major bug or some kind of problem with the software, I am sure that they would...
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Director
Relationship
Our contact is extremely involved. That individual is the one who calls me regularly just so see how...
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Analyst/Coordinator
Functionality and Upgrades
I would buy the system again. It is a pretty powerful application. As long as the system is set up...
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Analyst/Coordinator
Relationship
The one issue is that the system is owned by Change Healthcare now. Change Healthcare is a very...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Most of the charges are contained in our annual contract, so the vendor does avoid charging for...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We will be using the system for at least the next year. However, the hospital has decided to move...
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Analyst/Coordinator
Relationship
The thing I love most about Change Healthcare is the people. The product is fine, but the people are...
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Analyst/Coordinator
Future Outlook
The product is absolutely part of our long-term plans. We are getting ready to expand the use of...
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Analyst/Coordinator
Sales and Contracting
The vendor does a pretty good job of keeping their promises. They absolutely avoid charging for...
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Analyst/Coordinator
Implementation and Training
We get training depending on what is going on. I would give the vendor the highest score for...
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Analyst/Coordinator
Lessons Learned
I believe the product works as promoted. If facilities don't think the product works as promoted,...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We get our money's worth. If clients aren't making money with the system, that is their fault....
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Analyst/Coordinator
Technology
I would preach about the system from the highest mountaintops. I am very pleased with it. My...
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Analyst/Coordinator
Lessons Learned
The only concern I have about the system is my workload. If we are going to increase the footprint...
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Analyst/Coordinator
Implementation and Training
I don't expect my scores to change. I actually expect to be more pleased with the system over time...
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Analyst/Coordinator
Interfacing and Integration
The system does a really good job of supporting our integration goals. The system has been...
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Analyst/Coordinator
Implementation and Training
I would give Change Healthcare the highest score for the quality and effectiveness of their...
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Analyst/Coordinator
Functionality and Upgrades
The ease of use depends on what part of the system we are talking about. The web scheduler is very...
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Analyst/Coordinator
Functionality and Upgrades
We are very pleased with the system's ability to provide the data and information that we need to...
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Analyst/Coordinator
Service and Support
The vendor does a pretty good job of delivering new technology to meet our needs. I never have to...
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Analyst/Coordinator
Implementation and Training
The implementation people from Change Healthcare bend over backward to be available, even when we...
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Analyst/Coordinator
Relationship
The vendor has some room for improvement in proactivity. However, they are great at making their...
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Analyst/Coordinator
Relationship
Our facility has an account executive. That person is very proactive and has been working very hard...
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Analyst/Coordinator
Relationship
Change Healthcare certainly helps us calculate tangible outcomes. They have worked with clients and...
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Analyst/Coordinator
Functionality and Upgrades
The product is easy for IT people to understand and use. It is easy for employees and other...
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Analyst/Coordinator
Service and Support
The support people at the 800 number are really awesome and are available 24/7. They work really...
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Analyst/Coordinator
Implementation and Training
During our implementation, the vendor knew they had to be careful about the configuration because of...
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Analyst/Coordinator
Functionality and Upgrades
The best part of the tool is the staff being able to truly use self-scheduling.
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Analyst/Coordinator
Functionality and Upgrades
Managers would like to be able to print hard copies of the schedules when reviewing.
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Analyst/Coordinator
Functionality and Upgrades
The tool performs as it was sold to us. The hard copy reports are just a user preference that we...
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Analyst/Coordinator
Future Outlook
I am not privy to our long-term plans, but I haven’t heard anything about moving away from Change...
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Analyst/Coordinator
Other Observations & Comments
We pay a specific amount to Change Healthcare, but I don’t know whether they nickel-and-dime because...
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Analyst/Coordinator
Relationship
Whether Change Healthcare keeps their promises is tough to answer. We can ask Change Healthcare for...
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Analyst/Coordinator
Implementation and Training
During an upgrade, we had an admin training with Change Healthcare. That training was supposed to...
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Analyst/Coordinator
Functionality and Upgrades
There is a lot of security access within the Change Healthcare system that is kind of all or...
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Analyst/Coordinator
Interfacing and Integration
The Change Healthcare system integrates with another vendor’s system, and we don’t have an issue...
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Analyst/Coordinator
Technology
I have a lot of people who have trouble working in the system. The system is a little bit archaic in...
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Analyst/Coordinator
Technology
I know Change Healthcare is trying to upgrade their technology, but with their current scheduling...
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Analyst/Coordinator
Service and Support
Our support from Change Healthcare is always great. I am extremely satisfied with them. No one is...
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Analyst/Coordinator
Service and Support
When I think of proactiveness, I think of Change Healthcare trying to find something that could be...
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Analyst/Coordinator
Relationship
Change Healthcare’s executives are very involved. I can’t get executives to fix what we need without...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I was not privy to the contract made with Change Healthcare. All people say that they wish they...
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Analyst/Coordinator
Service and Support
There are definitely things I wish development people from Change Healthcare would catch on the...
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