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ANSOS Staff Scheduling Comments
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KLAS Research Director - Tanya Egbert
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User Commentary

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Analyst/Coordinator

I personally enjoy ANSOS Staff Scheduling. It is a way to help us stay organized. We have a...

Apr 2021
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Analyst/Coordinator

One thing that has always been a huge deal to me is the customer service. The people know me; I am...

Apr 2021
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Analyst/Coordinator

We use the system to help with workload balancing. We can text our core numbers when we are trying...

Apr 2021
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Analyst/Coordinator

Going from the old ways of scheduling to HealthStream has been amazing. We used to use Excel...

Apr 2021
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Analyst/Coordinator

HealthStream helped us with the training, and that was a good part. The web support is good. They do...

Apr 2021
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Analyst/Coordinator

With ANSOS Staff Scheduling, I have access everywhere to the history of employees and other...

Apr 2021
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Analyst/Coordinator

I would buy ANSOS Staff Scheduling again. We recently renegotiated our contract and went on the...

Apr 2021
(0)
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Analyst/Coordinator

HealthStream has had issues where our account was not up to date, and when we called for services,...

Apr 2021
(0)
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Analyst/Coordinator

HealthStream should improve the support we get when we call in. When certain people pick up the...

Apr 2021
(0)
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Analyst/Coordinator

We pay an annual maintenance fee, and we pretty much have 24-hour support from the vendor, but it is...

Mar 2021
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Analyst/Coordinator

The customer service has been fabulous. I had what I thought was an urgent need on a holiday, and...

Mar 2021
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Analyst/Coordinator

The people who work in ANSOS Staff Scheduling on a day-to-day basis love it. There are a handful of...

Mar 2021
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Analyst/Coordinator

A number of upgrades don't pertain to us because we don't use the web scheduler. When there are...

Mar 2021
(0)
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Manager

ANSOS Staff Scheduling is a great system, and overall, the experience is user friendly. The vendor...

Mar 2021
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Director

We have used ANSOS Staff Scheduling for a long time. We have gone through a lot of upgrades. Each...

Mar 2021
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Director

We implemented a new system, and we were able to interface that system with ANSOS Staff Scheduling....

Mar 2021
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Director

We have stuck with ANSOS Staff Scheduling over the years. HealthStream's customer service is...

Mar 2021
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Manager

We are hosted right now, and that is great. Everything is pretty seamless now that we are hosted....

Mar 2021
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Manager

We have to request the training, but when the trainers are here, the training is okay. If we get a...

Mar 2021
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Manager

Like every software, ANSOS Staff Scheduling has its shortcomings. I build things in the back end of...

Mar 2021
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Manager

The vendor executives aren't involved with me until I reach out first. Things used to be different....

Mar 2021
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Manager

If we were able to do the things that I want to do, my satisfaction would improve. I am hopeful for...

Mar 2021
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Manager

We get the support we need. Sometimes, some of the answers that come back from the support people...

Mar 2021
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Manager

Unlike with a lot of other vendors, when I call HealthStream, I actually get ahold of a human being....

Mar 2021
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Manager

We have had some issues with integration. We were looking into getting a two-way interface with...

Mar 2021
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Manager

The nurses have the ANSOS Staff Scheduling app, and everybody downloads it. It is good enough for...

Mar 2021
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Manager

The vendor’s charges could be a little better managed. For years, we have had their product here....

Mar 2021
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Analyst/Coordinator

The product allowed us to take a whole bunch of redeployed staff members and schedule them and make...

Feb 2021
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Analyst/Coordinator

The ease of use of ANSOS Staff Scheduling depends on the goals of the end user. The tool has a lot...

Feb 2021
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Manager

The system is very robust. It can stand the test of time. We have had it installed for a while, and...

Feb 2021
(0)
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Manager

Customer service is one of the vendor's strengths. The vendor has dedicated a lot of resources to...

Feb 2021
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Manager

The one thing I give the vendor a hard time for is their reporting. The reporting is antiquated, not...

Feb 2021
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Manager

We talked to somebody at Change Healthcare who was higher up in the food chain. That person was...

Feb 2021
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Analyst/Coordinator

HealthStream has purchased the product line from Change Healthcare. That transition hasn't bothered...

Feb 2021
(0)
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Analyst/Coordinator

HealthStream does amazing things to improve the functionality of their products for end users,...

Feb 2021
(0)
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Analyst/Coordinator

From an administration and account manager perspective, the solution makes my job very challenging...

Feb 2021
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Analyst/Coordinator

We aren't happy with HealthStream. ANSOS told us that they absolutely wouldn't let their service...

Feb 2021
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Director

The vendor is very responsive. The vendor works on everything and looks at my enhancement requests....

Feb 2021
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Manager

Because of the schedules being in ANSOS Staff Scheduling, I can pull productivity information. There...

Feb 2021
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Manager

The system works for about 90% of what I need it to do. When it comes to the other 10%, I like being...

Feb 2021
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Director

We are happy with ANSOS Staff Scheduling. It works great and does everything for us. We don't have...

Feb 2021
(0)
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Director

Other people have to become familiar with the system. I am very familiar with it; I live in it....

Feb 2021
(0)
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Director

ANSOS Staff Scheduling works very well. I work closely with HealthStream on a daily basis. I can't...

Feb 2021
(0)
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Director

I really like that the system provides us with many ways to view things. I can see my staffing by...

Feb 2021
(0)
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Director

I would tell others to invest in training their staff members up front and including them in the...

Feb 2021
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Analyst/Coordinator

ANSOS Staff Scheduling is very user friendly, is easy to access, and has a lot of features for...

Feb 2021
(0)
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Analyst/Coordinator

The group from HealthStream that we are working with has done extremely well at helping us to...

Feb 2021
(0)
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Analyst/Coordinator

Training has been a challenge. HealthStream was supposed to come here for all of their training....

Feb 2021
(0)
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Manager

HealthStream's customer service is awesome. The vendor is extremely responsive. If I have an issue...

Feb 2021
(0)
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Manager

One of the things the vendor does best is customer service. The help desk is really the part that is...

Feb 2021
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Manager

We want more advancements that happen more quickly. That has been a source of dissatisfaction. We...

Feb 2021
(0)
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Manager

The product has been purchased by HealthStream. That acquisition sounds like it has been positive....

Feb 2021
(0)
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Manager

During our implementation, we got everything we needed. When it comes to training, the vendor does...

Feb 2021
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Manager

The technology drives tangible outcomes, and we were able to really tap into that technology during...

Feb 2021
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Manager

I received my money's worth on the vendor's service, assistance, and teaching. There is some...

Feb 2021
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Analyst/Coordinator

The only thing that Change Healthcare could do better is come up with a new web-based program. There...

Jan 2021
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Analyst/Coordinator

Change Healthcare is trying to integrate their web-based platform with their legacy system. The...

Jan 2021
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Analyst/Coordinator

We do have some issues here and there with our end users. Education is a big deal.

Jan 2021
(0)
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Analyst/Coordinator

We have always given Change Healthcare high marks for their excellent support. It is very rare that...

Jan 2021
(0)
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Manager

HealthStream is always on top of things in terms of upgrades to ANSOS Staff Scheduling. They are...

Dec 2020
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Manager

Everybody I talk to at HealthStream is wonderful. People are always right there for me, and the...

Dec 2020
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Nurse

I would not buy ANSOS Staff Scheduling again because it is a little clunky for staff members to put...

Dec 2020
(0)
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Nurse

We are still working off of an older version of ANSOS Staff Scheduling. We are not updating very...

Dec 2020
(0)
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Nurse

ANSOS Staff Scheduling communicates with a few of our other systems. It works with the system we use...

Dec 2020
(0)
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Nurse

ANSOS Staff Scheduling is clunky and not the easiest to use. It leads to a lot of mistakes that we...

Dec 2020
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CIO

The system is not part of our long-term plans. We have decided to go with another system, and we...

Oct 2020
(0)
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CIO

This product is a solid system. We have had no problems with it. We rolled out the system years ago,...

Oct 2020
(0)
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CIO

The product is solid. We use it as effectively and efficiently as possible. We have received our...

Oct 2020
(0)
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Manager

We are on an old version of the product right now, and we need to move forward. Change Healthcare...

Oct 2020
(0)
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Manager

We have had the product for a long time, but we haven't reached out to the vendor very often. Change...

Oct 2020
(0)
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Manager

ANSOS Staff Scheduling is a very stable platform. The solution sits outside of some of our other...

Oct 2020
(0)
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Nurse

When there is an issue, people expect me to know everything, so I am constantly on the phone with...

Sep 2020
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Nurse

One thing that is challenging is that the system has divisions. Within each division, there are cost...

Sep 2020
(0)
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Nurse

I never received initial training from Change Healthcare. All the training was from the people in my...

Sep 2020
(0)
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Nurse

Change Healthcare says the new technology is out there, but I haven't experienced it. I don't know...

Sep 2020
(0)
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Nurse

I have been using the Change Healthcare product for years, so it makes sense to me. The setup makes...

Sep 2020
(0)
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Analyst/Coordinator

Orientation is a breeze because of our configuration. I have done everything I can to take advantage...

Sep 2020
(0)
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Analyst/Coordinator

We were smart enough to go the hosted route. We always get the latest and greatest things. The...

Sep 2020
(0)
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Analyst/Coordinator

The vendor is really good about putting out documentation ahead of time, but we don't have a...

Sep 2020
(0)
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Analyst/Coordinator

Over time, Change Healthcare has put in a ticketing system. They do a much better job of tracking...

Sep 2020
(0)
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Analyst/Coordinator

Change Healthcare has gotten better with proactivity, but we are a hosted environment, and there are...

Sep 2020
(0)
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Analyst/Coordinator

The company has changed several times, but they have kept the same people, so there is a lot of...

Sep 2020
(0)
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Analyst/Coordinator

The vendor's people, especially the product specialists, really know what the product can do. But...

Sep 2020
(0)
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Analyst/Coordinator

I was part of the original implementation, so I know what the product can do. I have had account...

Sep 2020
(0)
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Analyst/Coordinator

One problematic thing is that the company went from McKesson to Change Healthcare. Change Healthcare...

Sep 2020
(0)
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Analyst/Coordinator

We had to do quarterly reporting for our local agencies, and we did a lot of things to refigure the...

Sep 2020
(0)
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Analyst/Coordinator

I am extremely satisfied with the solution. I do have concerns about some things, but our nursing VP...

Sep 2020
(0)
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Analyst/Coordinator

I wish we could have more work-shift codes. Certain numbers have special meanings in the scheduling...

Sep 2020
(0)
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Analyst/Coordinator

I don't feel that Change Healthcare has done a good job of enhancing the security access of the...

Sep 2020
(0)
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Analyst/Coordinator

The solution is amazing. People don't realize what else is out there and how powerful the system is....

Sep 2020
(0)
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Manager

The good thing is the staff members have the ability to self-schedule through an additional program...

Jul 2020
(0)
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Manager

The system is not quite as intuitive as some of the new programs in terms of how we do things. New...

Jul 2020
(0)
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Manager

If we were starting over and I had to choose a system again, I would look around. I am open to using...

Jul 2020
(0)
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Manager

I don’t have any concerns about being nickel-or-dimed with Change Healthcare. They have a very good...

Jul 2020
(0)
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Manager

We had one training session. That was a long time ago. A consultant came out to do the on-site...

Jul 2020
(0)
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Manager

The system can get complicated because it uses code and not necessarily just plain names for...

Jul 2020
(0)
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Manager

Change Healthcare's phone and web support people are very responsive. When we have questions or...

Jul 2020
(0)
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Manager

I have always believed that ANSOS Staff Scheduling is a great product. We use it in the nursing...

Jul 2020
(0)
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Manager

Customers have to have people who really know what they are doing with the installation and...

Jul 2020
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Manager

I would probably give the product a perfect rating for most everything except for the web scheduler,...

Jul 2020
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