ANSOS Staff Scheduling
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Manager

Our implementation was a little tough because of the COVID-19 pandemic. We weren't used to doing...

Apr 2022
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Manager

HealthStream goes the extra mile to make sure that we have the training we need. They even offer to...

Apr 2022
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Manager

If we have an immediate issue, we can call HealthStream. Their phone support people are very...

Apr 2022
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Manager

HealthStream tends to miss their timetables, so if they have a release in February, it doesn't show...

Mar 2022
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Manager

The vendor executives are really good, but we have to ask for things we want; they don't proactively...

Mar 2022
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Manager

The solution has been fantastic. We went from drawing schedules on paper to actually being able to...

Mar 2022
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Manager

The web version is very much web based, whereas ANSOS Staff Scheduling is program based. I think the...

Mar 2022
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Analyst/Coordinator

While this product does what we need it to do, it is dated when it comes to reporting and ease of...

Mar 2022
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Analyst/Coordinator

HealthStream's support team is wonderful, and we don't ever have to wait when we need help with the...

Mar 2022
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Manager

ANSOS Staff Scheduling does everything that HealthStream says it does. If it doesn't, HealthStream...

Mar 2022
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Manager

We have great vendor support when we need something. The vendor has specific people we can reach out...

Mar 2022
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Manager

Our recent upgrade with HealthStream went great. The vendor really listened to our concerns and...

Mar 2022
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Manager

When I have reached out to our vendor contacts, I have found that they have already moved on without...

Feb 2022
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Manager

Those looking at the product, of course, need to get end users to buy in and make sure they can...

Feb 2022
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Manager

I see my future satisfaction being high. I know the vendor has upcoming things, and if the system...

Feb 2022
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Manager

Since our last upgrade on the system, some of the options we previously had aren't available...

Feb 2022
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Nurse

For what ANSOS Staff Scheduling does, it is okay, and it tracks things that I can use. The system...

Feb 2022
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Nurse

My biggest problem with ANSOS Staff Scheduling is the system is very clunky and seems stagnant. I...

Feb 2022
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Analyst/Coordinator

I am very pleased that we are hosted. Our experience has been great, and as far as I know, the...

Feb 2022
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Analyst/Coordinator

HealthStream keeps all their promises. I have never had any concerns or issues in that regard. We...

Feb 2022
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Analyst/Coordinator

We have been supported very well. We know when upgrades are going to happen, and I always know when...

Feb 2022
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Analyst/Coordinator

When we have done our implementations, HealthStream has been right there with us helping us design...

Feb 2022
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Analyst/Coordinator

There is a business process within the product. People have to learn that business process and...

Feb 2022
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Analyst/Coordinator

I am extremely pleased with ANSOS Staff Scheduling because the users are able to handle everything...

Feb 2022
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Analyst/Coordinator

I am really pleased with HealthStream’s support. I can submit a ticket via email and get an...

Feb 2022
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Analyst/Coordinator

The product does drive tangible outcomes. We are receiving our money's worth. If people aren't...

Feb 2022
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Analyst/Coordinator

The solution is a good, solid staff scheduling system. We definitely don’t use all of the...

Feb 2022
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Analyst/Coordinator

The system is stable. It never goes down. The support team is able to help us as we need them, and...

Feb 2022
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Director

I never have a complaint about ANSOS Staff Scheduling; it has always been very stable. I would...

Feb 2022
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Director

All the vendor’s people are terrific, both at the help desk and in upper management. They are very...

Feb 2022
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Director

The product must be a part of our long-term plans because it feeds into our time and attendance...

Feb 2022
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Director

The product keeps us within our staffing standards. If we are supposed to staff something for a...

Feb 2022
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Manager

We have used ANSOS Staff Scheduling for years, but the vendor has got to step things up. Their web...

Feb 2022
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Manager

We have asked for certain enhancements for years, and they have just never made the cut....

Feb 2022
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Manager

I got an email recently that the vendor is coming out with an upgrade, and it appears to have a few...

Feb 2022
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Manager

The product drives outcomes, but I want it to do more. There is a desire to see the product go to...

Feb 2022
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Manager

The Assignment and Workload Manager module sets us back with integration because there are some...

Jan 2022
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Manager

Some Web Scheduler enhancements for the product are coming, but they aren't here yet, and our end...

Jan 2022
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Manager

ANSOS Staff Scheduling is a very good solution. It has a lot of capabilities, and the reports we can...

Jan 2022
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Manager

The support staff is excellent. If I have an issue and I contact them, I usually have a resolution...

Jan 2022
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Analyst/Coordinator

I would tell others that ANSOS Staff Scheduling is a good staffing and scheduling program. But it is...

Jan 2022
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Analyst/Coordinator

If we keep ANSOS Staff Scheduling, I am hoping that our organization will decide to bring us up to...

Jan 2022
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Analyst/Coordinator

I have not had any problems with ANSOS Staff Scheduling. Whenever I have had to call HealthStream, I...

Jan 2022
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Analyst/Coordinator

The vendor charges a ton for the contract. For what ANSOS Staff Scheduling costs, it should do a lot...

Jan 2022
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Analyst/Coordinator

In the last training we had, I didn’t care for the trainer. They got extremely frustrated when we...

Jan 2022
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Analyst/Coordinator

I would like for ANSOS Staff Scheduling to be a little more user friendly. I would like several...

Jan 2022
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Analyst/Coordinator

I use ANSOS Staff Scheduling a lot for reporting. For just about any report that I need to pull, if...

Jan 2022
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Manager

Our nursing team is fairly unhappy with the system. The version that we are on is old, but the...

Jan 2022
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Manager

I would generally tend to say that HealthStream does not keep promises, but we are probably asking...

Jan 2022
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Manager

ANSOS Staff Scheduling is not that expensive. However, when we looked at upgrading to the new...

Jan 2022
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Analyst/Coordinator

We are having difficulties with ANSOS Staff Scheduling's integration with our other software...

Dec 2021
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Analyst/Coordinator

The product is a bit cumbersome. It definitely serves its purposes. It is not the most user...

Dec 2021
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Analyst/Coordinator

Whenever I contact HealthStream, they are helpful. They aren't proactive, and that is fine, but they...

Dec 2021
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Analyst/Coordinator

It is very expensive to add additional licenses. It would be good if HealthStream could lower the...

Dec 2021
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Manager

I am a big fan of the solution. Unfortunately, we don't have the full version of it that would give...

Dec 2021
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Manager

We are looking at potentially optimizing the system so that we can do more with data and reports....

Dec 2021
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Manager

HealthStream's staff members are amazing. They are responsive to our questions. When it comes to...

Dec 2021
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Manager

HealthStream has been really helpful when we have had to do updates to support the system. They...

Dec 2021
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Manager

If I were to tell someone about ANSOS Staff Scheduling, I would tell them that it is easy to use. It...

Dec 2021
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Analyst/Coordinator

With ANSOS Staff Scheduling, our biggest thing is our partial fills. If we have a 12-hour need but...

Dec 2021
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Analyst/Coordinator

We would like to see a platform where we can directly message staff members. We are unable to text...

Dec 2021
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Analyst/Coordinator

The ANSOS Staff Scheduling team is great, but there are some things that we were promised a few...

Dec 2021
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VP/Other Executive

We are moving away from the project because we already own another product from a vendor that can do...

Oct 2021
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Director

We want ANSOS Staff Scheduling to help us process efficiencies. There are a lot of things that our...

Sep 2021
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Director

We recently met with HealthStream, and they followed through on everything that they said that they...

Sep 2021
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Director

We have some room to grow with ANSOS Staff Scheduling. We are communicating with the vendor to learn...

Sep 2021
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Director

I don't find ANSOS Staff Scheduling to be particularly user friendly. It requires a bit of...

Sep 2021
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Director

I have had to piecemeal the solution together. I didn't have formal training for it.

Sep 2021
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Director

We get charged if we want the vendor to come out and assist us with anything. Other than that, I...

Sep 2021
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Director

If there have been upgrades for ANSOS Staff Scheduling then I haven't really heard about them.

Sep 2021
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Director

I am not thrilled with the platform's integration. It doesn't interface with other major systems....

Sep 2021
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Nurse

We are no longer using ANSOS Staff Scheduling. We were already using another product from our new...

Aug 2021
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Nurse

We had ANSOS Staff Scheduling for a long time. We were well acquainted with the program, and it was...

Aug 2021
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Nurse

There was a HealthStream tech person who was very acquainted with us. They were phenomenal. Anytime...

Aug 2021
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Nurse

When we had needs, HealthStream met them. I would get calls from our account executive where they...

Aug 2021
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Analyst/Coordinator

If the vendor makes us a promise, they keep it. The executive involvement is good because someone...

Aug 2021
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Analyst/Coordinator

There are a lot of great functions within ANSOS Staff Scheduling that are helpful to our employees,...

Aug 2021
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Director

HealthStream could not be nicer. They are extremely attentive. I have never had a bad experience....

Aug 2021
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Director

ANSOS Staff Scheduling is the gold standard, but it is very expensive compared other products....

Aug 2021
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Director

There is scheduled downtime, and the vendor gives good notice. I have not had one issue with that...

Aug 2021
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Analyst/Coordinator

ANSOS Staff Scheduling has a lot of features, and the scheduling functionality is robust.

Aug 2021
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Analyst/Coordinator

ANSOS Staff Scheduling needs an updated interface. It looks very old and is hard to navigate because...

Aug 2021
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Analyst/Coordinator

We get no support from the vendor. We have a representative, and they give us documentation but...

Aug 2021
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Director

Our nurses and environmental services use ANSOS Staff Scheduling well, but using it throughout the...

Jul 2021
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Director

We haven't had any ongoing training for ANSOS Staff Scheduling because we haven't needed it. We had...

Jul 2021
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Director

ANSOS Staff Scheduling has a few quirks, and our employees have a difficult time because there is no...

Jul 2021
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Director

Except for a report writer, HealthStream hasn't really developed any new technology in years.

Jul 2021
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Director

The executive involvement from HealthStream is very good. I get emails from them. I can email the...

Jul 2021
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Director

I would tell someone considering ANSOS Staff Scheduling that they have to have a strong super-user,...

Jul 2021
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Manager

It seems like we don't pay for upgrades. I am not aware of any additional costs that we are...

Jun 2021
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Manager

ANSOS Staff Scheduling has stability and quality. HealthStream manages our system remotely, so the...

Jun 2021
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Manager

When there is an issue, HealthStream's responsiveness to get whatever the issue is corrected or to...

Jun 2021
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Manager

There are some features within ANSOS Staff Scheduling that we have been complaining about for a...

Jun 2021
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Manager

I don't see my satisfaction with ANSOS Staff Scheduling changing in the future. The only consistent...

Jun 2021
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Analyst/Coordinator

The product just got acquired by HealthStream. I have heard that HealthStream is more ambitious, and...

Jun 2021
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Analyst/Coordinator

There is a web application for ANSOS Staff Scheduling that works in real time. Web schedulers,...

Jun 2021
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Analyst/Coordinator

I would tell others that ANSOS Staff Scheduling can meet most of our needs. The development is slow....

Jun 2021
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