ANSOS Staff Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
We are going through RFPs right now, and I don't foresee us sticking around with ANSOS Staff...
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Loyalty, Product
I love ANSOS Staff Scheduling because I know it, but I feel like in today's world, it isn't as user...
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Product
There are a couple of promises that HealthStream hasn't fulfilled, like partial shifts. ANSOS Staff...
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Product
With ANSOS Staff Scheduling, we can’t export to Excel. I have to actually open Excel, pull in the...
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Loyalty, Product
ANSOS Staff Scheduling is too old. The user interface is too old. The platform is too old. It...
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Loyalty
If the nurses had their way, ANSOS Staff Scheduling would be part of our long-term plans, but it is...
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Relationship
HealthStream does a very good job of keeping their promises. I have always had a really good working...
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Product
ANSOS Staff Scheduling works in terms of upgrades. I am extremely satisfied with that. The product...
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Operations
With ANSOS Staff Scheduling, we haven't really had to have any major ongoing training for anything....
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Product
The product has supported our organization’s integration goals, but I have been very frustrated with...
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Relationship, Operations
When HealthStream realized the kind of staffing decisions and other concerns that their clients had...
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Relationship, Operations
During the implementation, when I had project managers, HealthStream’s phone and web support were...
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Value
Overall, we are getting our money's worth with ANSOS Staff Scheduling, but it is a very expensive product....
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Loyalty, Product
ANSOS Staff Scheduling certainly meets our needs here, and one of the core strengths is that we are...
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Product
HealthStream needs to update their reporting in ANSOS Staff Scheduling. They need to do better...
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Value
HealthStream has always excelled at avoiding charging us for every little thing. Historically,...
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Value
In terms of driving tangible outcomes for us, the vendor has some room to grow.
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Loyalty
We were looking to update our payroll solution, and we added a scheduling component and chose a...
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Culture, Relationship, Product
With HealthStream, some of our big wants get pushed back quite a bit, especially when it comes to...
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Product
The system is pretty user friendly. All of its interface work makes our day-to-day work really easy...
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Product
Some of the system's report functionalities could be a bit more user friendly. It can sometimes be...
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Operations
The vendor doesn't offer much training for the system beyond what our organization offers. I was...
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Product, Value
We use the product constantly for 24/7 scheduling. It is a good product. We use it for daily...
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Relationship
HealthStream has a road map that they share periodically. We hear about things after the fact. When...
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Culture, Value
Our representatives are very responsive. Service and support are part of our contract, so we pay an...
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Product
We have some other systems attached to HealthStream's system, so we work with the vendor. We have...
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Operations, Product
The system is kind of outdated because everything is done by code. All the work shift codes and cost...
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Product
We don't have an easy way to enter our budget, acuity, or census into the HealthStream system, so we...
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Operations, Value
When we set up the web scheduler, HealthStream was fully hands on with us to get things up and...
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Product
The product works. We have created interfaces. It is hard to get them set up, but once they are in,...
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Relationship, Product
We are having challenges with ANSOS Staff Scheduling's ability to speak to our ERP and financial...
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Product
We would like HealthStream to make it easier for end users to use ANSOS Staff Scheduling without...
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Loyalty
We decided to leave ANSOS Staff Scheduling because our managers weren’t happy with what the solution...
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Relationship
It is pretty hard to get assistance from HealthStream’s customer support team. There are a lot of...
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Product
We are having a little issue with home access right now. We would like to get that access up and...
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Product
One of the product's strengths is how easy it is to update things when necessary and meet unit needs...
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