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himagine Outsourced Coding Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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Director

We have struggled with the caliber of consultants from himagine. We didn’t have good follow-up from...

Feb 2021
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Director

If organizations recruit great coders from himagine who fall in line with the organization's rules...

Feb 2021
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VP/Other Executive

The coders were pretty good, but the auditing was hard. When himagine was helping us, we were able...

Feb 2021
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VP/Other Executive

I am happy with the coding and the work that himagine has been doing with us. They have been meeting...

Feb 2021
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VP/Other Executive

The vendor had a full internal coding quality program. The lowest accuracy I saw them reach was 95%....

Jan 2021
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VP/Other Executive

As the vendor has moved to more offshore coding, I think security is an issue. There is also a...

Jan 2021
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VP/Other Executive

We had a loosey-goosey relationship with the vendor and coders. But once we implemented the quality...

Jan 2021
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VP/Other Executive

The vendor was very strategic. We had access to their president, and we had meetings with them that...

Jan 2021
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VP/Other Executive

The vendor could improve their pricing. People in the future shouldn't have to choose between...

Jan 2021
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Director

At the beginning, the coding productivity was a little rocky. But all in all, and considering the...

Oct 2020
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Director

When any firm brings a coder in, we trust that the coder can do a job, so sometimes we don’t always...

Oct 2020
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Analyst/Coordinator

himagine is very receptive and very communicative. Their caliber of coders seems to be more...

Oct 2020
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Analyst/Coordinator

I have had nothing but good results with himagine. Whenever I send little things back, they are very...

Oct 2020
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Director

himagine is a small enough company that we keep in pretty close contact. They truly are a partner....

Oct 2020
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VP/Other Executive

We have experienced nothing but excellent communication from himagine. They listen to us and ask how...

Sep 2020
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VP/Other Executive

himagine is very proactive and transparent. They own their mistakes and fix them before we have to...

Sep 2020
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VP/Other Executive

I am not super thrilled with the vendor's offshore offerings or machine learning and AI processes....

Sep 2020
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Manager

himagine supports our coding initiatives and our audit services, and they are doing fine for the...

Sep 2020
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Manager

himagine’s quality is good. I do track their quality scores, and they are meeting our expectations....

Sep 2020
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Manager

I would buy from himagine again, but we would need to have some conversations about pricing. The...

Sep 2020
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VP/Other Executive

We have utilized himagine's services for many years. himagine has been a good source of agency...

Sep 2020
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VP/Other Executive

I don't typically use a lot of outside companies to assist us because the companies I work for are...

Sep 2020
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(0)
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VP/Other Executive

The vendor's quality of work is very good. The vendor has a great command of their knowledge. They...

Sep 2020
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VP/Other Executive

I have been so pleased with what the vendor has done. I don't want to overembellish or exaggerate...

Sep 2020
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(0)
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CFO

We prefer coders to have Epic experience. With Epic, there is a learning curve and a switchover. A...

Sep 2020
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CFO

The management is excellent. The managers are always there, and we usually get assigned a coding...

Sep 2020
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CFO

The vendor is forward thinking. On some things, the vendor is there. Unfortunately, the vendor...

Sep 2020
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CFO

Our regional manager has come on-site multiple times, and we have also talked with the executive...

Sep 2020
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CFO

When our volumes went down significantly and quickly after COVID-19, we pulled back our needs from...

Sep 2020
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CFO

himagine’s coding quality is very high. himagine is very quick to help remediate problems and even...

Sep 2020
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(0)
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CFO

himagine’s coding productivity is one area that suffered a bit during a transition between offshore...

Sep 2020
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CFO

The biggest problem that we face is that there are definitely instances where communication could be...

Sep 2020
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CFO

Management coordination I would rate very high. That is one of the benefits that I really enjoy...

Sep 2020
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CFO

I would buy himagine’s services again. Because of the amount of training and onboarding activities...

Sep 2020
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(0)
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CFO

I would definitely agree that himagine does not charge for every little thing. We have a per-chart...

Sep 2020
||
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CFO

There was an agreement on how many charts per hour himagine would do, and that was what their...

Sep 2020
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CFO

We did an RFP in which we selected himagine. They were very competitive with other vendors, and they...

Sep 2020
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VP/Other Executive

himagine has been really good with the charging. They are pretty open to working through charges and...

Sep 2020
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VP/Other Executive

The only difficult thing with himagine is that we have had to push them along. We have sent volumes...

Sep 2020
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VP/Other Executive

himagine is very responsive to our specialty areas. Our representative went out and found folks who...

Sep 2020
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(0)
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VP/Other Executive

himagine is pushing the top level in terms of productivity. There may be a bit of room for...

Sep 2020
||
(0)
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VP/Other Executive

The himagine coders have done a great job, and their quality program is far superior to what we had...

Sep 2020
||
(0)
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VP/Other Executive

himagine's CEO was very insightful and bought a struggling company. Strategically, he is trying to...

Sep 2020
||
(0)
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VP/Other Executive

When himagine bought our old vendor, himagine got in and turned things around for us quickly. They...

Sep 2020
||
(0)
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VP/Other Executive

Before himagine, our coding services contract was with another company that himagine bought. The...

Sep 2020
||
(0)
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VP/Other Executive

The person assigned to our account is super fantastic, smart, and responsive. It doesn't matter what...

Sep 2020
||
(0)
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VP/Other Executive

I was horribly unimpressed by the previous owner of the company. The offshore work and quality were...

Sep 2020
||
(0)
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VP/Other Executive

himagine was responsive during COVID-19, and that was really helpful. A representative reviewed our...

Sep 2020
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(0)
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VP/Other Executive

At one point, when we transitioned from ICD-9 to ICD-10, we had several different coding vendors....

Sep 2020
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VP/Other Executive

The only issue we had with himagine was more of a blip on the radar. There was a period of time a...

Sep 2020
||
(0)
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VP/Other Executive

The executive involvement from himagine is great. I have reached out to the executives on multiple...

Sep 2020
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(0)
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VP/Other Executive

When we are short on coders, there is a certain ramp-up time that companies normally use. With other...

Sep 2020
||
(0)
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Director

There were some growing pains. himagine tries to give us coding managers, but himagine just can’t...

Sep 2020
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(0)
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Director

Contract vendors are out for one thing; they are out to get money. We have had issues with...

Sep 2020
||
(0)
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Director

When COVID-19 hit, we had to release all our contracted workers because we didn’t have enough work...

Sep 2020
||
(0)
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Director

I have never even met one of the executives. I have executive involvement with other vendors, so the...

Sep 2020
||
(0)
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