himagine Outsourced Coding Comments

 

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Commentary Summary

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User Commentary

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Director

Project Results

At the beginning, the coding productivity was a little rocky. But all in all, and considering the...

Oct 2020
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Director

Other Observations

When any firm brings a coder in, we trust that the coder can do a job, so sometimes we don’t always...

Oct 2020
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Analyst/Coordinator

People and Knowledge

himagine is very receptive and very communicative. Their caliber of coders seems to be more...

Oct 2020
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Analyst/Coordinator

Project Results

I have had nothing but good results with himagine. Whenever I send little things back, they are very...

Oct 2020
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Director

Project Results

himagine is a small enough company that we keep in pretty close contact. They truly are a partner....

Oct 2020
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VP/Other Executive

Relationship

We have experienced nothing but excellent communication from himagine. They listen to us and ask how...

Sep 2020
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VP/Other Executive

Tools and Methodology

himagine is very proactive and transparent. They own their mistakes and fix them before we have to...

Sep 2020
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VP/Other Executive

Tools and Methodology

I am not super thrilled with the vendor's offshore offerings or machine learning and AI processes....

Sep 2020
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Manager

Relationship

himagine supports our coding initiatives and our audit services, and they are doing fine for the...

Sep 2020
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Manager

Tools and Methodology

himagine’s quality is good. I do track their quality scores, and they are meeting our expectations....

Sep 2020
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Manager

Lessons Learned

I would buy from himagine again, but we would need to have some conversations about pricing. The...

Sep 2020
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VP/Other Executive

Tools and Methodology

We have utilized himagine's services for many years. himagine has been a good source of agency...

Sep 2020
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VP/Other Executive

ROI and Cost

I don't typically use a lot of outside companies to assist us because the companies I work for are...

Sep 2020
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VP/Other Executive

Tools and Methodology

The vendor's quality of work is very good. The vendor has a great command of their knowledge. They...

Sep 2020
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VP/Other Executive

Tools and Methodology

I have been so pleased with what the vendor has done. I don't want to overembellish or exaggerate...

Sep 2020
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CFO

Lessons Learned

We prefer coders to have Epic experience. With Epic, there is a learning curve and a switchover. A...

Sep 2020
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CFO

Relationship

The management is excellent. The managers are always there, and we usually get assigned a coding...

Sep 2020
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CFO

Lessons Learned

The vendor is forward thinking. On some things, the vendor is there. Unfortunately, the vendor...

Sep 2020
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CFO

Relationship

Our regional manager has come on-site multiple times, and we have also talked with the executive...

Sep 2020
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CFO

Relationship

When our volumes went down significantly and quickly after COVID-19, we pulled back our needs from...

Sep 2020
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CFO

Relationship

himagine’s coding quality is very high. himagine is very quick to help remediate problems and even...

Sep 2020
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CFO

Tools and Methodology

himagine’s coding productivity is one area that suffered a bit during a transition between offshore...

Sep 2020
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CFO

Lessons Learned

The biggest problem that we face is that there are definitely instances where communication could be...

Sep 2020
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CFO

Relationship

Management coordination I would rate very high. That is one of the benefits that I really enjoy...

Sep 2020
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CFO

People and Knowledge

I would buy himagine’s services again. Because of the amount of training and onboarding activities...

Sep 2020
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CFO

ROI and Cost

I would definitely agree that himagine does not charge for every little thing. We have a per-chart...

Sep 2020
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CFO

Lessons Learned

There was an agreement on how many charts per hour himagine would do, and that was what their...

Sep 2020
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CFO

Relationship

We did an RFP in which we selected himagine. They were very competitive with other vendors, and they...

Sep 2020
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VP/Other Executive

Tools and Methodology

himagine has been really good with the charging. They are pretty open to working through charges and...

Sep 2020
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VP/Other Executive

Lessons Learned

The only difficult thing with himagine is that we have had to push them along. We have sent volumes...

Sep 2020
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VP/Other Executive

People and Knowledge

himagine is very responsive to our specialty areas. Our representative went out and found folks who...

Sep 2020
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VP/Other Executive

Lessons Learned

himagine is pushing the top level in terms of productivity. There may be a bit of room for...

Sep 2020
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VP/Other Executive

Tools and Methodology

The himagine coders have done a great job, and their quality program is far superior to what we had...

Sep 2020
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VP/Other Executive

Relationship

himagine's CEO was very insightful and bought a struggling company. Strategically, he is trying to...

Sep 2020
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VP/Other Executive

Relationship

When himagine bought our old vendor, himagine got in and turned things around for us quickly. They...

Sep 2020
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VP/Other Executive

Relationship

Before himagine, our coding services contract was with another company that himagine bought. The...

Sep 2020
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VP/Other Executive

Relationship

The person assigned to our account is super fantastic, smart, and responsive. It doesn't matter what...

Sep 2020
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VP/Other Executive

Relationship

I was horribly unimpressed by the previous owner of the company. The offshore work and quality were...

Sep 2020
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VP/Other Executive

Relationship

himagine was responsive during COVID-19, and that was really helpful. A representative reviewed our...

Sep 2020
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VP/Other Executive

Project Results

At one point, when we transitioned from ICD-9 to ICD-10, we had several different coding vendors....

Sep 2020
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VP/Other Executive

Tools and Methodology

The only issue we had with himagine was more of a blip on the radar. There was a period of time a...

Sep 2020
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VP/Other Executive

Relationship

The executive involvement from himagine is great. I have reached out to the executives on multiple...

Sep 2020
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VP/Other Executive

People and Knowledge

When we are short on coders, there is a certain ramp-up time that companies normally use. With other...

Sep 2020
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Director

Lessons Learned

There were some growing pains. himagine tries to give us coding managers, but himagine just can’t...

Sep 2020
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Director

ROI and Cost

Contract vendors are out for one thing; they are out to get money. We have had issues with...

Sep 2020
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Director

Relationship

When COVID-19 hit, we had to release all our contracted workers because we didn’t have enough work...

Sep 2020
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Director

Relationship

I have never even met one of the executives. I have executive involvement with other vendors, so the...

Sep 2020
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Director

Tools and Methodology

We had to release the coder, but himagine’s management team has checked in with us and has actually...

Jun 2020
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Director

Project Results

himagine can be hit or miss with coders. We can get some good coders. Out of the coders we have, we...

Jun 2020
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Director

Project Results

We wanted a high accuracy rate from himagine, but quality is hard to quantify within the context of...

Mar 2020
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Director

Project Results

One of the things we have discovered with himagine is that it takes the vendor a while to scale and...

Mar 2020
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Director

Relationship

himagine seems to be very engaged. We have regular calls with them. One aspect of the vendor that I...

Mar 2020
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Director

Future Outlook

Even though we haven't engaged with himagine about the value their service offers, one attribute...

Mar 2020
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Analyst/Coordinator

Tools and Methodology

himagine is very good. We probably use them more than any of our other vendors. himagine does a...

Mar 2020
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Analyst/Coordinator

Future Outlook

In the past, himagine was not a vendor we liked. I would not have continued with himagine a few...

Mar 2020
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Analyst/Coordinator

Other Observations

himagine’s legal department is probably really good. I voted to fire them, but when push came to...

Mar 2020
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Analyst/Coordinator

Relationship

I am equally happy with himagine as I am with my other vendor, and I have had himagine executives...

Mar 2020
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