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2024 BEST IN KLAS
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Outsourced Coding 2023
Which Firms Best Meet Client Needs in a Changing Economic Landscape?
Author
Gordon Bishop
Author
Alex McIntosh
Author
Shawn Howell
Amid the healthcare industry’s ongoing staffing shortages, many healthcare organizations are turning to external firms for outsourced coding services. These firms can provide valuable coding expertise and help control coding-related costs. This report aims to help organizations choose the right firm for their needs—detailing firms’ ability to deliver value, exceed client expectations, maintain consistent staff and high coding quality, and partner with their clients.
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Key Findings:
- Oxford and Ciox Stand Out among Large Acute Care Organizations; AQuity and TruBridge Perform Best for Smaller Organizations
- Oxford Global Resources and TruBridge (Limited Data) Consistently Exceed Expectations
- Ciox Health (Limited Data) and AQuity Solutions Reduce Turnover and Negative Impacts on Clients; Frequent Turnover from AGS Health (Limited Data) Hurts Staff Quality
- Most Firms Provide Good Coding Quality and Quickly Resolve Misses; A Few Clients of GeBBS and Guidehouse (Both Limited Data) Very Frustrated with Quality Issues
- Oxford, TruBridge (Limited Data), Ciox Foster Strong Partnership; Affordability Drives Loyalty for GeBBS Clients
Writer
Amanda Wind
Designer
Bronson Allgood
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.